Best Heating & Air Conditioning/HVAC in Phoenix, AZ

THE WORST CUSTOMER SERVICE. EVER.
Promised appointments that 'conveniently' never materialize.  
I moved my travel arrangements around specifically for this appointment.
I have EMAILED/WRITTEN CONFIRMATION and a WORK ORDER number.
How convenient that they weren't available for a call when they clearly KNEW they were NOT going to make it.  I don't find any coincidence in this issue whatsoever.
Jamie is a joke as it relates to customer service.  Her title on her signature line? Managing Member.  REALLY?  MANAGING WHAT? Horrible Customer Service. That's what.

I used this company for a water softener installation, and now a hot water heater and recirculating pump.  Fidel and Junior are awesome!  The job was done timely, pricing is competitive, service is outstanding, and they made sure to explain how to use.  Thanks for great work!!!

I had one other company try and fix my heating and other companies didn't even know how to work on the system my apartment had. 1st Choice responded quick and gave updates on the status of the driver. Jared was very knowledgeable and very respectful. Highly recommend.

Phillip came out to my house and replaced the motor.  Straight forward guy that explained everything and answered all of my questions.  Didn't try to sell me on anything I didn't need.  Highly recommended.

Johnny was absolutely fantastic. I won't spend too much time here, as he already has over 150 five star reviews here (and not surprised by that at all). Honest, quick, affordable and just the sweetest man! Needless to say I've already added him to my phone book, and I'm  thankful to have a new trustworthy AC repairman to depend on!

75 out of 80 reviews for this company are five stars.  That's pretty amazing, so I'm about to make it 76 out of 81.

Mike was the name of the technician who came to my home to inspect my HVAC unit on the house I had just purchased.  He was the second HVAC guy out because the first guy quoted me an outrageous price to get standard maintenance up-to-date.  I was very happy with how thorough Mike was in his inspection.  He essentially found four things wrong:

1.  Coils needed to be cleaned (part of the visit)
2.  Fuses were the wrong size
3.  Condensation hose was unhooked (ended up it was also clogged)
4.  Thermostat was pretty old.

It should be noted that the previous HVAC guy who was out didn't even catch that the fuses were the wrong size and that the condensation hose was unhooked.  The previous HVAC guy tried to tell me that the unit was a 2002 unit, and I verified through Mike and through the guy who did my home inspection prior to me purchasing it that it was, indeed, a 2009 unit.

Now I don't think the thermostat needed to be replaced, but he offered to do all of the above for $383.  I agreed, and off to work he went.

I am a due diligence kind of guy, so while Mike was working, I did some research on what all of that actually cost.  First of all, I should note that regardless, I was going to pay $85 to have the semi-annual inspection done.  So here is an itemized breakdown:

1.  New fuses     $8      (Lowes)
2.  Thermostat:   $179  (Amazon)
3.  Tax:                $16
4.  Service visit:  $85
    Total              $288

The way I look at it, I essentially paid him a $95 labor fee to install a thermostat, and I'm completely okay with that.  It would probably take me 4-6 hours to do all of the above.  His total visit was about two hours.

As a side note, I think it's pretty awesome that I can change my thermostat on my phone from pretty much anywhere in the world.  

I should also note that Mike was pretty awesome.  He took the time to explain everything to me as well as he could.  I think that in his line of work, which is extremely technical in nature, one of the hardest parts is understanding pricing in such a way so that it can be explained fluently to customers, and he excelled at that.  He also pointed out a couple of other products that the folks at Hays stand behind without offering any pressure to make a purchase.  I'm pretty sure that Mike ended up getting off about 30 minutes after the time his shift was supposed to end, and he had a long drive through traffic to get home.  Those kinds of things annoy the crap out of me when I have to deal with them, but he shrugged them off with a just doing my job attitude.  I think Mike really likes what he does for a living, and I admire that.

I will also be calling Hays next fall to do my semi-annual inspection.  I highly recommend them.

If there were more stars to give this company would have each one! From the star of contacting them till the end of the service, Arizona Air Experts were excellent! The lady who helped me get an appointment the same day was sweet and has great customer service and great communication, she called every step of the way. Darrin was our technician and he was AWESOME. Very honest, friendly and helpful. He showed us every step of the way of what he was doing and how to help the performance of our AC unit. He was also very patient with us as we had to go through our home warranty for authorization for our reimbursement process. Great company and I will most definitely be using them for our maintenance on our AC and any plumbing service! Thank you so much, your company made our day!

Patrick is amazing! First I used the yelp app to reach out and get some basic idea. I feel that cool zone air was pretty quick with their response time. And it was not the cheapest estimate I got but how they handled my business is what got them the 5 stars. On time with their estimated time with the phone call before letting us know they were on their way. Very honest with what needed to be done and not over priced. They asked us about their service program but did not push the issue. I will use them from now on!!

Technician was great! He repaired my AC unit swiftly, even went  the extra mile to make a return visit later that evening  when the temperatures  the house was not holding. He ever contacted me the next morning  to assure my AC  system was working perfectly.

They found what was wrong with my A/C and fixed it. The price didn't seem outrageous or anything compared to how much time and effort was put into the repair. I would recommend and hope to see them again if I have any future A/C issues.

Nobody likes having A/C problems, especially during a sweltering Arizona summer, but on an unfortunate occasion, our A/C stopped working. My husband initially called another company to come out and after waiting 4 hours, they called to say the service charge just to come out would be $300. At this point, our home was already 85 degrees. He immediately called Arizona's Duke's of Air after reading all of their 5 star reviews on Yelp for a second opinion. Someone came out 2 hours later and knew the exact issue, fixed it under an hour AND for less than $100! Our exit pipe from the blower to our unit was clogged and gave us helpful tips on how to keep the drain from clogging, maintain our AC and the idea to schedule a yearly maintenance on the entire system. Clearly, this company knows what they are doing and has wonderful customer service!  

If you are looking for a great company to fix your A/C, definitely check out Arizona's Dukes of Air! We will definitely be using them again for maintenance and if anything should go wrong.

David is good at what he does,
He installed a new unit for our house,
He took out the old split system and put in a new rooftop unit. He re-duct our whole house.
It is so cool now,
We are super happy.
We highly recommend David,
He did a wonderful job.
Thanks David!

Our A/C unit hasn't worked so well in years. The Bumble Bee staff not only did a good job with their regular maintenance but correctly diagnosed some deficiencies, recommended corrective steps, and made the needed improvements, all at a reasonable price. We're very pleased-except my wife who thinks, It's too cold in here!

Technician skilled in their craft will always get my (repeat) business.

Michael is great. Excellent communication skills, thorough and honest. Just do business with people you trust and you'll be happy.

AC unit outside broke, I thought I needed an entire new system. Alan's air diagnosed it and said they just needed to replace the motor. Any other company may have taken advantage of this situation, not Alan's air! Integrity, honest, really knows their AC. These are my AC guys for life.

We (sort of randomly) picked Ideal Energy to conduct our SRP $99 home energy audit and Ben came out. He explained everything thoroughly and let us know the problem areas. He followed up promptly with a detailed description of our house and a quote, then again a few weeks later to let us know SRP had increased its rebates. Great customer service and we decided to contract with them to do the repairs they identified in our duct work and insulation. Chris and his crew did it all in one day and we've been super happy with the results so far. Hopefully we'll see energy savings next summer. Highly recommended!

My a/c stopped blowing cold air on the hottest day of the year, a Sunday, at 5:30pm. I tried calling multiple places that advertise same day service, not one of them could come before the next day. I called Desert Comfort Mechanical after searching 24/7 ac service on Yelp. As mentioned on their Yelp page, I was calling after hours so no one answered my call but I left a voicemail at 6:35pm, I received a call from Fadel 20 minutes later saying that he could be at my house within 20 minutes. He was very friendly and was able to get the ac working quickly. He also came back the next day to replace a part and was very quick. I felt the price was very fair and I am very happy with the service I received from Fadel. I will definitely be using Desert Comfort Mechanical for all my future ac needs!

I woke up this morning to a funny noise coming from the garage. Not knowing what it was, I walked in to find water gushing everywhere from the water heater. I was able to turn off the main water value to stop the water but now I had to replace the unit. A neighbor gave me a recommendation of a plumber he used  and said he would do it for $850. I thought it sounded fair. We have the same heater. After looking online, I found ProSkill Plumbing advertising the same unit installed for $599. I figured there was a catch but they confirmed on the phone that I could get the same unit for $599. They also were able to come out same day and arrived right on time. Travis was very friendly and knowledgeable. He used an app on his phone to check if my unit was still under warranty but the 6 year warranty expired 2 months ago.
I hope you don't have to replace your water heater anytime soon but if it is over 6 to 8 years old, you might want to have them check it out or replace it. I would also suggest the tray under the unit. They run PVC pipe to control water run off in case of a leak. I was so happy, I actually started looking around the house for any plumbing projects that I might need.

We were extremely pleased with the service we received from Rising Sun Air.  They were so responsive and had a technician out the next day.  Kevin, the technician, clearly knew everything about A/C, HVAC care.  He was so very professional and patient.  We have been looking for an air conditioning / heating service we can partner with on a long term basis and we feel like we have found that in Rising Sun Air.  They make you feel like family!  We highly recommend them and will be using thm for all our A/C, heating needs.

Keith and Sure Temp literally SAVED ME OVER $1000!  I had another company (that I had used before) diagnose an AC problem and quoted me a really high price.  I called Sure Temp for a second opinion and quote and I'm sure glad I did.  Sure Temp was very responsive, gave me a quote that was much lower, and came out the next morning to help.  Turns out the other guys were wrong (and way overpriced anyways).  Keith fixed my ACTUAL AC problem on the spot and saved me well over a grand.  This is definitely my HVAC company for life.  They're very responsive, but even if they're busy next time I need them I'll gladly wait because I know I'll be getting awesome, honest service.