Best Heating & Air Conditioning/HVAC in Phoenix, AZ

These guys are honest and will take care of your needs. They installed the unit as described and explained everything in detail before starting the job. Highly recommend this family-owned business.

Javier came out last week and installed our new reverse osmosis water machine. It is so nice to have clean and tasty water to drink again. Our ice is even clear. Javier was very professional, and made sure we understood how everything worked before he left. He also tested and looked at our Culligan brand water softener. We are new to the phoenix area and didnt know how to use the softener. He gave us confidence the current machine is working well.

The while process was very professional and friendly.  No pressure either. We asked for a quote for routine maintenance on two ac units and our hvac.  They got back to me very quickly and so we scheduled for that week. For the day that the appt was for I did have a prior commitment to get to so I messaged them that day to find out when they will be here so it did not interfere with my other commitment. Anyways, they were willing to reschedule but we kept the appointment. Tim and Brandon came and were very friendly, respectful, and professional. They even pointed out a tip to keep the ac units clean. When we settled the bill, they mentioned the maintenance plan which I declined but there was no pressure from them.  We were very happy and will continue to use them going forward

Juan was the technician that arrived to our house. Prompt and I believe early as he politely waited outside our premises until the scheduled time. He introduced himself and entered with (clean booties on) incredibly professional. Juan was very kind, explained everything and went out of his way ~crawling underground~ as we have a 1970'a home with underground air return exchange. He found where there was an accumulation of debris ect and cleaned away. He serviced our air handler /ac unit and was very informative, explaining things and to the point. In our one experience with them we would def recommend this company to others and call them againwithout hesitation.

Fast reponse, on time, professional & HONEST.
I called Johnny to service our rental home in central phoenix (based only on his + reviews). He answered right away, said he could be out within an hour or so and he did, showed up right on time. He diagnosed said I would need a blower motor (ac was not heating) and a capacitor and quoted me which I found to be reasonable, I approved the repairs, then he called back to tell me that in fact I DID NOT need a motor and only a couple of capacitors and that he got it running. I appreciated the honesty as he had already gotten approval from me for $500+ ended up costing me $320. Integrity is a rareity these days and I really appreciate his. Got a 1yr warranty on parts/labor to top off the experience. Johhny will be my go to AC repair company from here on out and will tell everyone I know to call him first!

(note, it is not my name but my partner's name that Hay's has on file for this work, our
zipcode:  85085)

We had a service appointment for 5-7pm last Friday June 6th.  (our upstairs AC vents were not blowing properly in our multi zone house).

A lady from the office called us around 6pm to say that our service person was running a bit late as he had to pick up some parts.
**After that phone call...nothing.  
**No service person, no other phone call to let us know what happened.  It's tough being stood up :)

We called the on call number the next day (Saturday) to ask what happened and to get a message to the company.  The on call person was very nice and apologetic and promised to get the message passed on right away.
**Again...no phone call, no communication.  We received no call back.
**We awaited a call from the office on Monday.  
**Again....nothing, no communication from Hay's.

So, yet again, we called.  They didn't apologize nor acknowledge the missed appointment, but they did schedule a service person (who showed up!).

Michael was very polite and courteous.  And- BONUS- he put booties on over his shoes while he was in our house (love that).  
**He said our AC unit was way undersized (it was 4 tons, and we absolutely needed 5 tons) for our house.   This is not the case at all and would not logically explain our issue.  This would not explain why only one zone was not cooling. The other two zones cooled like champs!

This technician then said a comfort specialist would be in touch with us with to discuss remedies.

Out of the blue, another person from Haye's called us, saying he'd read the notes and he wanted to send out someone who specialized in multi zone systems.  The notes did not seem correct to him.
**Why was this not done in the first place?  Our notes from our initial call were very clear that we had a 3 zone house.
**Had this person not happened to read our notes, this would've gone undetected and we'd have gone down a road of repairs that would perhaps not fix our issue.

The zone specialist -Mike-came out today.   He was phenomenal.  (kind and courteous as was the prior technician)
As we initially expected, the problem is with the damper not closing / opening properly.
He was great and we already have the quote and are awaiting scheduling.

Overall, we are disappointed in this experience.  We understand things happen and appointments cannot be kept.  But, this must be communicated.
At the very least, please acknowledge the inconvenience and the issue.  We waited 3 + hours on a Friday night.

Secondly, I'd expect our notes to be read thoroughly and a qualified, multi zone technician be sent out.

*EDIT to respond to the owner's message*
There were zero missed calls from Hay's to us.  I have the call logs.
Last communication from Hay's to us was Friday evening around 6pm or so- as i mentioned letting us know the driver had to make a stop for items.
There is no way 6 calls were missed, as they stated.  It's absurd.  
Additionally, why was there no follow up after we phoned the on call service on Saturday?
The fact that we had to keep chasing you down- making yet another call on Monday to find out what's going on is unacceptable.
A no show is acceptable as long as there is sufficient communication.
Please don't state 6 calls were made to us that were unanswered as that's demonstrably false.
Let's pretend that IS true.  Why were there no voice messages left?

I called several places when our AC stopped working at 8pm on a hot Phoenix June night. No one answered or called me back except Arizona Air Experts, they came out that next morning and fixed our unit in under 30minutes and at a reasonable price. Highly recommend!

We had a fantastic experience with Dave. He was friendly, informative and helpful. The technicians that did our install were also very friendly and polite. We talked to multiple other companies but decided to go with cool zone because of the amazing customer service experience and competitive prices. Dave even came out after the install to make sure everything was up and running and help us set up our new thermostat. We're glad we went with such a great company and will definitely use them in the future!

I contacted Arctic Fox per a recommendation from someone who had excellent feedback about the experience with the company, so naturally - I already felt a little bit more comfortable reaching out. I called about midday and nobody answered the call but we left a message for a call back, and we received a call back within 10 minutes. It was a Saturday and we scheduled for a Monday service call on the two units we have for the house. The upstairs unit was sporadically working and wasn't providing cold air so we wanted them to also take a look at that.

The person that came out at 9am was cordial, clear, and expansive in the sharing he provided about what he was doing, what he was looking for, and what we were hoping for. It was a bunch of gibberish to me because hvac isn't my jam but it was helpful information to have later so I could explain to my cousin who does know HVAC. By around noon he was able to determine what the issue was, tell us what part/s were needed and given us a quote for the service. He was going to be able to fix it before the end of the day and something excellent to note is that our old unit (original from '98) still had parts! (Something 2 other companies that had come out wanting us to purchase brand new units had boasted and made us fear!) That in itself made us trust that he was actually trying to help us and not just sell us a new AC unit in the middle of an AZ summer!

He left and came back with parts, a partner to help, and was finished right about 4pm or so. The price seemed fair for the service, parts, labor and overall the experience we had was positive so I was thrilled that by the end of the day, our old original unit (both of them for that matter) felt like they'd gotten a refresh and were back up and running again! Also, the warranty for service covered a year for the parts and 2 years for the service.

Overall a super positive experience and thrilled we didn't have to buy a new unit, that we fixed the issue, and that we feel covered for the next year! Thank you to Arctic Fox for the excellent service.

Responded quickly and arrived to do seasonal A/C and gas furnace checks in matter of days. Technician observed mask and social distancing in addition to shoe covers. He was friendly and polite. I will continue to contact them for any furnace and A/C needs.

This place is wonderful. After calling my home owners warranty and finding it would take about a week for them to send someone out to fix my  AC (when it was 80 degrees on the inside and 105+ outside) I called here and they were able to send someone next day. Jill, their receptionist was even nice enough to flag it as important or high priority in case someone finished earlier to come same day. Although that didn't happen they came very earlier in their two hour window (10-12 and he was here by 10:30). Although they do not participate in my home warranty they were nice enough to call them to see if I can get reimbursed which was above and beyond what they had to do. It's now getting colder in my place already :)

I cannot say enough good things about David.  He has taken care of my AC unit at my rental property at a moment's notice.  Once, when there was a leak and then again when the unit wasn't cooling properly.  He's responsive, thorough, and really excels at customer service.  He even went so far as to send me pictures of the issue.  I would trust him with any AC need.  It's nice to have someone you can trust AND depend on!

These guys have helped me out of a jam twice. Quick service, fixes the problem and doesn't try to sell a bigger solution than what's needed. Will definitely call again! (Although I hope not to have to any time soon.)

Great company. They were quick and responsive to my situation. Problem was fixed quickly. Staff are professional and polite. We will be calling them again when the AC needs repair or service!

We had Alan's Air come out to give us an estimate on a new AC unit and they were quick and answered my questions. We ended up going with another company but were pleased with the response and speed of service from Alan's. Thanks guys!

We had an excellent experience with Ideal Energy. Alex and his team are very professional, timely, and did a fantastic job improving our home's energy efficiency. Also, their prices were very reasonable and competitive. Can't believe how hard the AC blows now. Should have done it a long time ago!

Thanks Alex!

I'm glad I found these guys, and you will be too.  There are 8 reviews hidden by the Yelp automated algorithm that you can read if you click on not recommended reviews and I'll save you the time- they are all 5 stars.  100% 5 stars out of 9 reviews, and now I'll add the 10th 5-star review.  

I hired these guys to convert my old drop-ceiling ductwork in my 8-year-old-store into the new open-ceiling style.  It's a big job.  Bottom line: they got the job done on time and on budget with no mistakes.  But there was so much more.  Sean is a master, he is the Jedi-Warrior of Duct Work.  He came in and looked at my system, pulled out his sorcerer's star chart, and started analyzing the flow.  Before these guys got to my store I could not get the AC to run below 82 degrees on a hot day.  There was a 5-ton unit and that should flow about 2000 cfm.  Sean quickly determined that with only 2 returns sized at 700 cfm each I was only inhaling about 1400 cfm.  My unit was asthmatic!  By adding a 3rd return now the unit can breath.  There were also some issues with the supply lines, again Sean and his chart showed that one of the trunks should have a maximum of 3 supplies on it but it had 6 which means it wasn't working properly either.  He removed and re-arranged some of the lines so they would be better spread out.  

Final result?  Not only do I have a beautiful aesthetic ceiling, but yesterday during nearly 110 degree weather it was 76 degrees in my store.  Will I save money?  I bet I will save so much money that this job might just pay for itself.  Thank you, once again Yelp helps me find a great company that restores my faith in humanity.  Desert Comfort Mechanical and Sean:  you guys are awesome!

Once again, the team at ProSkill exceeded my expectations!  We had a last minute plumbing emergency at our house and called as soon as they opened.  Jeff was dispatched to our house and arrived within 45 minutes of my call.  He diagnosed the problem, explained it to us (in words even I could understand lol!), and then took care of it calmly and efficiently.

I have been so pleased every time I've called ProSkill, be it for a plumbing or A/C - heating issue. I can't say enough good things about the truly great customer service.  I'm a loyal customer because they have earned my respect and loyalty!

Very happy with the service. The cost was good. And the service man Kevin was fabulous   I wanted them to come out to make sure my main ac was ready for summer. I had a mini split put in about a year ago by another company. It never worked. I really like it to be cold in my room at night. If needed Freon. Once in it works great. Thanks yoj

My compressor went out and the first company that I had come out and check it told me that I needed to replace the entire unit. I called sure temp for a second opinion and they came out next day to double check that it really was the compressor at no cost to me then replaced it for a fair price. I appreciated their straight forward honesty and that they always came on time. Will use them again!