Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Had issues this past weekend regarding my AC and decided to give Larsons a call.  

Issue: our downstairs wasnt cooling, but upstairs was fine. Then it suddenIy started cooling again and has been since.  

I spoke with Jamie and explained to her my issue. She was very attentive, courteous, and worked around my family/job schedule.  Once our technician arrived (Colorado) tested our system, explained everything in detail, and ran his diagnostics. He checked voltage, dampeners, fuses, etc.  He went up in the attic and explained to me all he done.  It was more a piece of mind for me that a professional have it checked out and luckily all past.  He did make a few changes, and tweaked and cleaned areas where it may have been stressing out my ac unit.  I am so pleased and very happy with Larsons.  From beginning to end, the service was top notch and very hands on with customer.  A+ Thank u Jamie & Colorado for making this seamless, and pain free :) !!

No follow through. A tech showed up to provide a quote for a new AC....which is completely unnecessary . Even the tech was confused so there is lots of confusion between front office and the person actually coming to your home. A honest person wouldn't have even given a quote for a new unit...they would have said you don't need it. I got lots of hmmm and ahhh's by him.  I followed up with Yelp (messages) explaining this and NO RESPONSE. This speaks to your business model.

Professional. That's the first thing that comes to mind. They have a real person that answers the phone that will help you with an appointment and answer questions. Not a phone tree that you have to leave a message. The technician's are all helpful and courteous. This is the way all companies should be. Very happy I chose them to install my new air conditioner.

As a first time client, I am very much impressed. I reached out to them only about 2 hours ago and Phillip already came out and fixed my air conditioner. Phillip and Fran were super nice and very helpful. Thank you so much.

Johnny is fantastic. I called him at 8 am -- he was here by 10 am. He figured out the problem in five minutes and charged only 90 bucks to get the AC going again. He is incredibly proficient and efficient, kind and nice, honest and fair. I will call Johnny whenever I'm having an AC or Heating problem. No need to look anywhere else!! I wish there was a 10 star option!! Thanks Johnny!!

We could not be happier with our experience with Hays. They were extremely quick to reply and get us a tech to the house. Within 2 days they came out, quoted and fixed the issues we were having. Jason was our tech and he was kind, professional and really set us up for success.
Excited to now having a plumber we can trust and recommend!

These guys were awesome!  I originally called another company just to service the a/c and he was a no show so I forgot to call another company and today my air stopped working.  I called Arizona Air Experts and they came out and fixed my air.  They discovered there was a short that caused my thermostat to break.  They fixed the short and replaced my thermostat and didn't charge and arm and a leg.  I will only be using them in the future.

Dave came by the evening I called to give an estimate on a new unit. Of four estimates, his was the lowest. I don't usually go with the lowest, but I checked him out with BBB and Contractors and besides he's in my neighborhood. He and his crew did a great job, quick and clean. He also added dampers, moved the air handler up and over for easier filter access and sealed some areas that my previous AC guys had created. At no extra charge. Now all areas of the house are comfy and quiet. Great guys!

During the heat wave of the week of July 23, 2018 my heat pump would shut off at the hottest part of the day and then return to normal operation about two hours later. I called Arctic Fox and let Misty (the owner's wife)  know what was going on with my unit. I told her it was not an emergency, as the unit was running when I called. We scheduled Friday of that week for Heath (the owner) to come out and look at the heat pump. Misty stated if it got any worse to call and they would fit us in.

I called back on Thursday morning, as my wife was concerned about our dogs and cat. Heath arrived at our house and did some troubleshooting on the unit. He could find nothing wrong with the unit. After providing him with the symptoms that occurred each afternoon he determined it may be the motor for the fan that cools the coils. It has a thermostat that shuts down the motor at 200 degrees. It did not occur when he was there (naturally). He stated he would return the next day with a new motor. Friday he removed the old motor and lo and behold, the motor was leaking oil near the shaft. The motor was heating to shut down temperatures the previous days. Heath worked fast and diligently to replace the motor as the heat pump was shut down during this task.

When it was all said and done, the motor was under warranty and there was no charge for it. Heath said there was also no labor charge. I disagreed with the free labor, as he came out two days and I know the manufacturer was not going to reimburse him for his time.  I asked him what his labor rate was for the two days he was at my home. He provided me with the cost (I think he may have low balled it) and I gladly paid.

I cannot say enough of the integrity, customer service and genuine care this husband and wife company displays every time I use their services. The big name companies cannot even come close to Arctic Fox's business ethic.

This company (Gabriel) was recommended to me from a family member and I couldn't be happier with the service! I called Gabe around 9am he was at my house around 9:30 and my AC was up an running within a half hour. He told me to call him back if anything happened and that he would follow up next week. My AC went out again on Sunday and Gabe came back out on Monday dug deeper into what the problem was and fixed it again. I am very happy with the customer service, prompt response, friendliness, and professionalism! I will definitely be using them again and will recommend to my friends and family. Thank you!!

Had Dukes here to do a maintenance ck on our air conditioners. They showed up right on schedule and did a very thorough job for a very reasonable rate. James, the service tech was friendly and professional. I will definitely use them again.

Fantastic customer service and communication. I called on a Sunday over a holiday weekend and was able to coordinate someone to come look at an AC unit on a rental property the next morning. David text me when he was on the way. He kept me informed via text - even sending me a video explaining the issue. I live out of state so this was very much appreciated! Everything was fixed within an hour or so. Much less stressful than I was expecting, given an AC issue in the middle of the hot summer!

Amazing service!!! We used them last year to replace a part that was broken on our air conditioning. We had an issue with it again this year. They came out the same day to check it,  although they were already booked for the day, knowing that we had a baby at home with this heat!
Dylan was amazing and helped in every way he could.  He even brought us a portable air unit to use until we got the unit repaired with our warranty company. They have amazing customer service and we will definitely use them and refer them to everyone we know.  Thanks again!

Great company. They were quick and responsive to my situation. Problem was fixed quickly. Staff are professional and polite. We will be calling them again when the AC needs repair or service!

Alan was prompt and courteous, and reasonably priced.  We will definitely use him again.

Conducted an audit, identified a lack of insulation in a room that consistently was too hot (summer) or too cold (winter).  Professional staff, worked extremely hard to install a new unit.  Felt comfortable with them in the home around spouse and kids.

Have been very responsive with knowledgeable technicians. Did everything until they got it  just right. The techs were very personable and took great care of where they walked and worked

Called Proskill hoping for a water softener repair but unfortunately it was not repairable.  Chance and Harlin were extremely professional, respectful and courteous.  They explained everything including showing us what was wrong with our old unit.  We are more than comfortable referring them into your home as well.  I know that is who we will call when the next thing needs repair or replacement.

The technician was top notch.  In this day and age you get so many excuses for poor service.  I get tired of being told by a company we have issues due to the pandemic.  Rising Sun Air is old school.  They are honest on time and excellent at what they do.  I for sure will call them the next time I have issues with my AC.

One of our air conditioning units went out as soon as we hit our first 90 degree day. The technician who diagnosed the problem was great, even though he had to deliver bad news... it was time to replace the units. The technical worked with us on the best options and worked in possible rebates. The install crew came a week later and did an extremely professional job. We are very pleased with the overall quality of service.