Description
1st Choice Mechanical is a family-owned and operated heating and cooling business in Peoria. We're proud of our five-star rating, and we're dedicated to offering a 100% customer satisfaction guarantee. Our company is a Preferred Trane Dealer, and we can work on all makes and models of heaters and air conditioners. Our maintenance plans can keep your system running smoothly year after year. We stand strong in our morals of integrity, professionalism, and customer care. As a benefit to our customers, we offer a variety of Agreements that can help you save money year-round on HVAC repairs and replacements. Call our HVAC company today to schedule an appointment. Emergency heating and cooling services are available!
HISTORY
Established in 2018.
1st Choice Mechanical was established in the last Quarter of 2018. We are a new company with over 20 years of experience in air conditioning, heating and appliance service. Our goal for our customers is to achieve complete customer satisfaction. As a consumer ourselves we understand the importance of great customer satisfaction. If you ever feel as though we missed your expectations please contact us so we can learn more from you. Thanks for taking the time to learn about 1st Choice Mechanical LLC.
ABOUT BUSINESS OWNER
I've had the privilege of managing 1st Choice for about a year now. I love this company and everything that we stand for. Thank you for choosing 1st Choice Mechanical for your service needs!
SERVICES
A/C Repair, A/C Installation, Heater Installation, Air Duct Repair, Electric Furnace Repair, Gas Furnace Installation, System Maintenance, Thermostat Repair, Emergency Services, Heater Repair, Air Duct Installation, Electric Furnace Installation, Flame Sensor Repair, Gas Furnace Repair, Residential Services, ,
Reviews
Fantastic experience from beginning to end. I first requested service on a Sunday night. They got back to me first thing Monday morning and were at our house within a few hours. The initial reason for the call took some time to find but he did find it. Eventually, after looking at the problems, damage and state of everything, we decided to replace the A/C unit completely.
We were scheduled immediately for the following week. The crew arrived on time and worked diligently to complete the project. They were fast and professional. They were also very nice to my young kids who tried very hard to get in their way.
On top of the A/C replacement, they also did a duct cleaning. No dirt was left in the house. You couldn't even tell they had been here. We are very happy with the quality and attitude of everyone we worked with and will happily call them again when we need further maintenance.
Technicians from 1st Choice Mechanical came out to perform a tune up on both of my HVAC units. Scheduling was a breeze, techs were well trained and professional, taking extra care through my house and provided me with a full report at the end. Highly recommended and will definitely be my first call for all future HVAC needs.
Good people - fair and conscientious - professional and respectful - as well as efficient.
Justin and Marquis did an excellent job replacing our entire HVAC unit. He was extremely polite and professional. Thank you Justin for the saving the day!!
Ted S.
03/12/2023 12:00:00 SA
The service could not have have been more exemplary. Jerod was extremely personable, knowledgeable, explained the process being undertaken of each component, and the future likelihood of it's potential failure. True professionalism from beginning to the end,at a very reasonable price.
James came out the same day, we had a fairly new unit and it just stopped working mid-day. He was professional, efficient and showed us exactly what happened. Got the air back on within 20 minutes. Highly recommend this company!
Nikki P.
08/10/2022 12:00:00 SA
So professional! I was able to schedule an service appointment online. On the day of service, I received two phone calls letting me know that they were understaffed and apologizing for the delay. I also got a text when the tech (Tim) was on his way. When he arrived, he did a great job explaining everything to me and asking questions. After the routine maintenance, he sat down with me and went over my options for my (very old) AC unit - breaking down the cost of repairs versus total replacement. He was friendly and efficient!
I had one other company try and fix my heating and other companies didn't even know how to work on the system my apartment had. 1st Choice responded quick and gave updates on the status of the driver. Jared was very knowledgeable and very respectful. Highly recommend.
James was super helpful with the wiring box for the AC, he got here on time and provided me with an honest estimate. Definitely recommend
Professional. That's the first thing that comes to mind. They have a real person that answers the phone that will help you with an appointment and answer questions. Not a phone tree that you have to leave a message. The technician's are all helpful and courteous. This is the way all companies should be. Very happy I chose them to install my new air conditioner.
Very happy for this gem of a company! The employees, Tim and Brandon, were extremely professional and took the time to explain my A/C system and gave a few tips for preserving performance.
They explained every step of the process; whether to tell me when they were leaving to grab equipment, then calling to say they were on their way back. They kindly replaced my air filters for me as well. The air purification system is so exciting to have installed too! I have 3 cats and all tile floors so dust, dander and pollen are constant battles in my house. Prices were very reasonable and they have payment plans available for increased financial flexibility.
Very grateful to have found you guys, I will be recommending to friends and family!
Jared came out and did a complete tune-up on our system. He was very friendly and professional and did a great job. He explained everything he did along the way. He even went back and got a part he needed, and I wasn't charged extra. Very reliable, called ahead and was right on time. I can definitely recommend this company.
Our experience with 1st Choice Mechanical was all around exceptional! Our AC unit went out mid-summer, just a few months after we purchased our home. I called 1st Choice Mechanical first because of how highly they were rated and despite it being a Sunday morning, they called me back within 20 minutes and were out at my house within a couple hours. They spent a lot of time trying everything they could to get our unit fixed, but ultimately we needed a new unit. They were able to get one for us quickly and got it installed for a reasonable price. Tim and Branden were incredibly kind, respectful, and professional throughout the entire process, making sure to provide frequent updates and doing what they could to keep us as cool as possible given the circumstances. All of this was just a few weeks before my daughter's first birthday, and they even sent her a birthday gift!
Today, about two months after they replaced our unit, our breaker that controls our AC unit went out (no fault of theirs, it was just old). I called and they were out at my house within about an hour and had it fixed in no time at an affordable price! This is a great family owned and operated company and I would highly recommend them to anyone!
Our AC in our new home started short cycling in the middle of a heat wave, and our home warranty company was unable to find anyone to come until 4-5 days later. We have a newborn baby at home, so it was imperative that we got it fixed immediately.
So I was on my own to find someone. Luckily 1st choice got right back to me in less than an hour and were here the next day. Tim and Brandon showed up ready to rock and roll and figured it out very quickly. After both AC's started blowing cold, Tim was adamant to come back the following day to check everything out and make sure all was well. These guys were so personable and solid, I wish every company operated the way they do.
I was even more impressed when I got the bill. I was shocked at how affordable they were as they could have easily charged me anything at that point to get my house cool again.
I can't say enough good things about Tim and 1st Choice. They work hard, and are just plain nice people who won't take advantage of you. My family and I are so grateful for getting us taken care of on such short notice.
Matt S.
09/06/2022 12:00:00 SA
James came out right away and did an excellent job. Explained what the issue was and that is was a far less complex issue than we anticipated. Pricing was also better than other quotes received.
Steve W.
08/04/2022 12:00:00 SA
1st Choice did a great job. The were professional, they were friendly, they delivered as promised. They followed through. I would definitely recommend and plan to use them again in the future for all our A/C needs. Thanks Tori, Jimmy and the whole crew at 1st Choice
Tim came out really quickly and was able to diagnose our issue. He was actually the 4th company we had out for this issue and he was the only one that checked over everything thoroughly and went into our attic. He communicated everything clearly and let us know our options without trying to sell us anything extra. He didn't pressure us in the slightest, and he cleaned/touched up everything when he was done. Would recommend him to everyone and will continue to use him in the future.
Tim W.
10/10/2021 12:00:00 SA
To start I was immediately seen as soon as they were available took less than an hour to get to my house and start investigating my issues! Then not only did they find out what was wrong but then fixed it properly quickly and affordably which is saying a lot these days! After the work was complete had no problem walking me up into my attic and explaining everything they replaced fixed and or repaired. Great communication and quality of work done!! Tim and Brandon were awesome dudes and made my shitty problem go away!
Bryant H.
07/07/2022 12:00:00 SA
First Choice provided me the most economical of option of two quotes. When Lennox blamed ADT for a coil issue on a three year old AC still under warranty and ADT blamed Lennox, 1st choice stepped in and met with Lennox directly to get a resolution. The work is scheduled for completion later this week. 1st Choice are great at communicating and following up, regardless of the news.
Called up over the MLK weekend because my HVAC stopped heating my house. Left a message
And was called back first thing Tuesday morning . Tori was super helpful and she said she could have some one out later that morning. Tim came out and was very professional (wore a mask) and had my HVAC working in no time. Was even nice enough to check the cooling system for me and informed me it was looking good
If your in need of a great family owned and operated company for your HEATING and COOLING needs give these folks a call .
Cruckson L.
05/08/2021 12:00:00 SA
Excellent service I can't say enough! I called 1st Choice Mechanical for a estimate on replacing a compressor. Michael / owner was our technician and he quickly diagnosed our problem. After explaining the solution and cost we agreed on repairs. What can I say,he saved my friend $3000. I couldn't be more satisfied. We have set her up with bi-yearly service agreement. I feel that she is in very experienced hands now.
I take care of 11 restaurants, 19 Ac units. First choice has my stamp of approval.
Kathleen J.
07/09/2021 12:00:00 SA
Mike is fantastic to work with - knowledgeable, thorough and provided quick reasonable service! We were so happy that we're already scheduling routine maintenance! Will call again and certainly buy a new system from when the time comes. Thanks again and so glad we found you!
Christina Y.
08/09/2021 12:00:00 SA
Our AC went out, in July, and the inside temperature of our home was in the high 80s. We were in desperate need of a repair and saw the positive Yelp reviews for 1st Choice Mechanical. I reached out and was able to get in touch with someone right away who scheduled an appointment for us. Within a few minutes, I received a call back that they could get someone out within an hour which is a VERY pleasant surprise. The technicians were extremely professional and knowledgeable. Unfortunately, we did need a whole new system, but they were able to create a solution to kick start our existing unit and get some cool air flowing while we waited for the replacement. I was extremely pleased with all aspects of their service and will absolutely be keeping their information close by for the future!
Dana B.
10/01/2020 12:00:00 SA
I can't say that I've ever worked with a more kind, honest and hardworking company. We filed a claim through Fidelity for our AC when it stopped working. Unfortunately, this happened during COVID, and everything is in shortage status or delayed. Tim worked with Fidelity to get us expedited on the process. Tori did an amazing job at keeping us updated throughout the waiting period. Mike (owner) called us to check in on things as well. I truly believe that we would still be forced out of living in our home if this company wasn't involved in the process. They originally replaced a compressor for us, and then we found out that the coil and condenser needed replaced as well (1997 unit). They got the order into Fidelity, and then came back and replaced the entire unit. The amount of hours and attention they put into this project were amazing. Every person we dealt with was top notch, and we would absolutely recommend using them in the future. Thank you for saving our sanity and getting us back to comfort!
Jeanette B.
05/08/2021 12:00:00 SA
Best company, hands down! Experienced, professional technicians with integrity, and exceptional customer service. So glad I found them!!
Our AC stopped working when it was only 107 outside and First Choice was at our house within an hour and a half. They fixed the issue and Tim and Brandon were awesome. They were incredibly professional and efficient. We will be canceling our maintenance plan with another company so we can switch over to First Choice. We can't thank Tim and Brandon enough!
So glad I found this company! Our air conditioning went out this past Sunday and after getting the run around from several companies I found this company on Thumbtack. I contacted them on Monday evening after 5 pm. They responded to my inquiry on line within minutes and Mike was at my house in 20 minutes. He was very professional and friendly, not pushy at all. They are a family owned company that obviously takes pride in their work. I plan on referring them to everyone I know.
My experience with 1st Choice was fantastic. The person answering the phones was very attentive and responsive and was able to get a technician out same day and rather quickly. The father and son duo were extremely professional and polite and had diagnosed my units problem fairly quickly and even had the part already on hand in their work can so they were able to get my AC fixed very quickly. I highly recommend them and will definitely be using them for an future needs.
Carmela P.
02/04/2021 12:00:00 SA
Very personable and honest. Michael explained the issues with my washing machine thoroughly and helped me make the right decision. Highly recommend
Terrific response time. Fair, honest, and straightforward, family run business. Would definitely recommend.
we decided that with a 16 year old unit on the roof and the concern over availability during the phoenix summer if my a/c should conk out, it was time to start shopping for a replacement. after reading the reviews and getting some quotes my first instinct was spot on. don't bother dealing with the used car strategy that some of these other business' use. 1st choice came in with a good number without playing games and delivers an excellent customer experience as well as a quality product. kept us in the loop and on time with a solid install job. would highly recommend .
My tenant called and said there AC went out. So I contacted Old Republic Warranty and turned in a priority claim since its 115 degrees in Surprise,AZ. This was the beginning of being introduced to Mike from 1st Choice Mechanical. Mike went above and beyond the call of duty to correct our problem. He reached out and made himself available that day. He discover that the compressor was bad. Now this is where things got interesting. The warranty company normally orders the parts which takes 8 to 10 days but because of Mike they allowed him to purchase the parts and fix it right away.
Hats off to both Mike and Old Republic. They worked together to fine the best solution. I highly recommend both for outstanding customer satisfaction.
Great service. Sent in a request on Wednesday evening and Mike responded quickly. We got the details and he told me he would reach out Thursday to schedule. Quick phone call and we were booked for Friday. Mike called before arriving, showed up, and got to work. Quickly diagnosed the washer issue and found a clogged washer filter. Cleaned it out, tested it, showed me where it was for the future, and was out. Very reasonable rates, great service, and overall good experience.
Courtney C.
12/12/2020 12:00:00 SA
I found 1st Choice Mechanical on Yelp due to their great reviews. I was completely down and out after previously being scammed by a horrible company and happened upon 1st Choice. I spoke with Tori and she was so kind and caring and let me blab and cry about the horrible situation I was in. She said she would try and call her father Michael and asked if he would come on Saturday, a day they are normally closed. Immediately she called back and said he would be there. Michael showed up promptly and was so friendly and knowledgeable. I felt at ease and confident in his skill set. He was done within an hour. Having just moved here and being a first time home owner, I knew nothing. Now I know a great family owned company who I will go back with time and time again.
Jenn T.
07/08/2019 12:00:00 SA
Mike showed up and saved the day!! In the throws of our Phoenix heat our A/C went out and he showed up promptly and was courteous, professional and kind. He had us up and running in a few minutes and we are SO grateful!!
Remember to thank and appreciate hard working men like Mike and his company folks, they work in this heat to keep us all comfortable. I HIGHLY recommend this company. Thanks Mike!!
Sherri M.
06/09/2020 12:00:00 SA
This is my second time using 1st Choice Mechanical. The first time was in November for an HVAC repair and this time for a refrigerator repair. I'm both cases their customer service has been outstanding and their techs have been timely, courteous, and knowledgeable. They were able to make necessary repairs in the timeframe quoted, and were easy to work with. I would gladly use them again in the future.
Justin E.
02/06/2021 12:00:00 SA
A fantastic family owned company. I wouldn't hesitate to do business with them again in the future. I am very pleased with them. Tim and his father came out to repair our split HVAC system in 2020 which failed us right in the middle of Summer during the height of the Covid lock down and they were able to get us up and running in no time at all. Tim was very professional when he arrived to give me a quote on the replacement and was very well organized. Other companies that I had out for quotes just spit balled prices to me for low end HVAC systems where as Tim had his pricing in writing in a full color binder showing me all of the options that I had available to replace my system. Their pricing was also on point too and they came in lower than the other companies that I spoke with and offered a much better system. We had an older AC system from 1996 that ran on the more expensive r22 freon and it cost us an arm and a leg to repair or refill any time there was an issue. So we had Tim install a 14seer Trane unit with the newer r410 freon and we have had zero issues with it. Our new AC blows ice cold in the summer and our heater is nice and toasty in the winter. We are very happy with our decision to go with 1st Choice Mechanical and more than pleased with the quality of work that they did for us. I would definitely recommend these guys.
I am so impressed with Mike and this company! We had a really, really bad experience with a different appliance company. This other appliance company came out 5 different time and couldn't fix our dishwasher. 1st choice mechanical came out once and were able to resolve the problem! They were honest and professional. I would highly recommend them! We were be using 1st Choice Mechanical for our future appliance or AC needs!
The while process was very professional and friendly. No pressure either. We asked for a quote for routine maintenance on two ac units and our hvac. They got back to me very quickly and so we scheduled for that week. For the day that the appt was for I did have a prior commitment to get to so I messaged them that day to find out when they will be here so it did not interfere with my other commitment. Anyways, they were willing to reschedule but we kept the appointment. Tim and Brandon came and were very friendly, respectful, and professional. They even pointed out a tip to keep the ac units clean. When we settled the bill, they mentioned the maintenance plan which I declined but there was no pressure from them. We were very happy and will continue to use them going forward
I get my AC checked out every year before summer and have used many different companies to take care of this task. I have to say, I have saved 1st Choice Mechanical in my contacts on my phone after today's visit. Tim showed up right on time, kept me in the loop as to what he and his trainee were doing and even showed me some tips to keep my unit running efficiently (no other company I have used have done that). They were courteous and covid safe. No mess after their work, it's like they weren't even here! I will definitely call on them again for next years service or any service in between! Great family owned business! Thanks again! Cheers!
Matt B.
09/06/2019 12:00:00 SA
When the compressor in our air conditioner failed, Mike worked hard with our home warranty company to ensure we were properly cared for. As soon as the parts were ordered, and work was authorized, Mike and Tim were at our home pulling out the old unit, just in time for the new unit to arrive. They plowed through the whole replacement of the split system in a single visit, getting it done in around 8 hours, in the middle of summer (I have no idea how they are able to stand the heat!). A huge thank you to Mike and Tim, for doing high quality work so quickly! Our family is enjoying the new A/C system.
[Service, Timeliness, Technician, Price 5 stars. I would give more if I could. Mike was awesome he saved the day. Our son's golden birthday was today 13 on the 13th and our air conditioner went out. He made it out first thing this morning and he had our air blowing cold in 10 minutes. Thank you soo much! Our son's smile was the best thing to see. So thankful and relieved!! I can't thank him enough for saving the day!!! .
What a great Company!! Very responsive and polite. They kept me well informed every step of the process. The Repair Person was kind, polite, and knowledgeable. 1st Choice Mechanical is going in the Contacts List on the cell phone. I will definitely be using them again.
We never had a fridge problem before, so this was our first time figuring out who to contact and eventually trust. The guy came early- within the 4 hour window. He was super nice and there's an $80 fee; however, it'll go towards the service. I'll definitely be using their service next time.
My AC was on the fritz on the hottest day in AZ so far! Called Mike and he was able to help me get it back on its legs and it works like it never has before! Previously I was being serviced by a big name company who kept wanting me to buy a new unit....which I need, but just didnt have to dish out. Mike fixed the capacitor on my 17 year old unit and got her spinning again! I recommend 1st Choice Mech in your time of emergency! He was friendly, upfront, kind and knowledgeable!
Michael Z.
03/06/2020 12:00:00 SA
Nice to know there are people out there in the business world with the ethics of Mike. Very much appreciated his honesty...as well as his overall knowledge in terms of his work. HIGHLY recommend to anyone who has the I'm leery about hiring contractors...this guy is as good as they come.
Krysten P.
04/09/2019 12:00:00 SA
These guys were quick to respond courteous and personable over the phone, they were able to get me seen the same day they were on time and diagnosed the problem and fixed someone else's poor work in about 20 minutes. It doesn't get any better than these guys
Billee W.
06/11/2019 12:00:00 SA
Owner Mike fit us in with a morning call and a looming record Phoenix temperature day with no air conditioning! We are so thankful for his promptness, throughout ness, friendly, caring, knowledgeable service. We also appreciate his son's service!!! Your company rocks!!! You are a blessing!!!! Our AC is working great again!!!!!! Thank you!!
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