Desert Comfort Mechanical

DCM was quick to respond, quick to schedule, and quick to get the necessary work done! Their work is warrantied for two years as well. We'll definitely be using their services again in the future!

Fidel and crew, you guys are awesome. Called on the weekend in regards to a leak in the ceiling from the AC unit. Fidel was very responsive and at my place within the hour. He was straight forward and resolved the issue very quickly. I really appreciate the explanation of what needed to be done and the execution. Highly recommend. Thanks again, guys!

Fantastic company. Fadel, the tech was informative and super helpful. My AC went out at 2pm. Got a hold of Desert Comfort Mechanical and had an appointment for 6AM the next day. Fadel called at 7pm and said he was running ahead of schedule and could fit me in same day. He was here in about 11min, had the problem diagnosed and fixed very quickly. He explained everything that he did and double checked the compressor, fans, voltage, everything. Great company, reasonable pricing and great service!!!! If you are looking for a great HVAC company, call them.

Have been very responsive with knowledgeable technicians. Did everything until they got it  just right. The techs were very personable and took great care of where they walked and worked

My A/C compressor went out based on age and the storm we had a few days ago, so we didn't get any cooling in the main are of the house. I called the number after reviewing the comments on Yelp and thought why not give it a shot. Usually I'd like to get referrals through friends and family. I called at 7:30am and had Fadel, the technician, out at the house by 11am. Within minutes he identified the problem and was in and out in less than 30-mins. While he was here he serviced both Trane units and replaced the compressor for the second A/C as well as it was getting to an age. He was honest and told me the fan motor is squeaking on the larger unit that he came to replace the part for. It is currently working, but not sure how long it'll last. Rather than replacing a working part, he suggested I call back when the A/C goes out again as he already knows what the issue will be. I mean it's like the 6-star service you expect and almost never get nowadays. The price was fair too. You earned a new customer and my referral will go towards this locally owned business. Thank you for being prompt, courteous and most importantly honest!!!!

Genuine applause and gratitude for your services, expediency, and integrity.

As a lesbian couple and as a woman veteran myself, thank you for your professionalism and respect for our home. We have had other service providers come for repairs who have tried to nickel and dime us with potential emergencies that need a man to remedy if nothing else.

All we want is an honest effective repair without the added drama or headache of worry. Thank you, Fidel, for arranging the service call, for forewarning us of potential delays, for calling before arriving, for arriving on schedule, for patiently listening to our concerns and assessments, for carefully inspecting the entirety of our furnace system, for thoroughly explaining the scale of the problems and most of all, for offering us fair options to resolve our HVAC issues.

I wish more repair technicians and business owners were real leaders in the services like you are.

My AC went out on Saturday evening, I called them and they replied within a few hours and came out to fix it first thing the next morning. Great responsiveness, the other company I called who said they do Emergency services didn't even respond to me. Thank goodness there are companies that won't leave you hanging when your AC goes out in 105 degree temps!!!!!

So I was in the cooking dinner and noticed it was getting a a little hotter in the kitchen than the usual. Turns out, the AC in our home is went out in the middle of summer. The thermostat was showing 92 degrees inside! So I turn on every fan we have (which was no help) felt like we were living inside an air fryer. Long story short I started calling a bunch AC repair places who claim to be 24/7 but the earliest they could come out was 2-3days later. -__-  Anyways I contacted Desert Comfort Mechanical around 11:30 pm and they were able to come out the following morning. The crew Fadel and Dennis are great guys and took really good care of us. They were knowledgeable courteous , Fast, and gave us a fair price. What I like most is that did not rip us off like the other AC company we've used before with the big ugly blue trucks with the goofy looking polar bear on the side. Desert Comfort Mechanical  will  definitely be my go to for any AC problems. 100% satisfied, Thank you guys again.

Thursday night, I returned home, and my house thermostat was showing 85 degrees. I tried everything I knew to do without success. My husband searched for an AC repair company, saw the 5-star reviews for Desert Comfort Mechanical, and gave them a call. He called three companies, and Desert Comfort was the only one to call him back. They called back within 30 minutes. It was 9:00 pm by this time. Fidel said they could be out that same night or at 5:00 am. Since it was so late, already I opted for the early morning appointment. Fidel and another gentleman arrived when they said they would and, within 20 minutes, knew what the trouble was. They were both extremely professional and offered several options with reasonable pricing. They made the repairs the same day, provided me with Duct Cleaning company referrals, and even checked on me that evening to see if everything had cooled down and was working great.

I will refer Desert Comfort to anyone asking if I know a good AC company and be a loyal customer from here on out. Desert Comfort is a perfect example of great customer service.

I could not recommend this company more. My techs name was Fidel and he was very helpful considerate and took my call in the evening on a Saturday for an emergency. Not only was he able to help me on Sunday but he was actually early so fantastic company to work with!

I just had the pleasure of having Fidel and his crew install a new AC Unit. I called on a Monday, and the next Saturday they installed the new Unit. They were knowledgeable, trustworthy, polite, efficient and very reasonable. I made one phone call and it was the right one. . .I highly recommend Fidel and Desert Comfort Mechanical. .  .
Mary Ann Sutcliffe

One of the most responsive companies I've been served by. Fadel represents the company with a high degree of professionalism, honesty and ownership. I recommend this team for anyone with HVAC needs!

I called late on Thursday and Fadel listen and understand exactly what I needed. Showed up the next morning even earlier than appointment time and solved all of our concerns. What a great experience and the price was even better.

Fadel is extremely considerate and over the top knowledgeable!!!

Call Desert comfort Mechanical today, if you need help with your heating and air conditioning needs.

The A/C started blowing hot air late Friday night during the hottest Labor Day weekend in history.  On Saturday morning, I started calling around to 24/7 A/C service companies and no one was available until Monday or Tuesday.  I searched Yelp and found Desert Comfort Mechanical.  Fadel was able to come out and find the problem right away.  I highly recommend Desert Comfort Mechanical.

Fidel came promptly at 9:00 AM. Very respectful, wearing a face mask/gaiter as well as shoe covers. He was fast and efficient, and most importantly fixed our heater. Definitely recommend Desert Comfort!

Fidel responded to me right away and had two of his techs come out and address my HVAC systems.  They are very honest and upfront about the issues your system has and what is wrong with it. I got a service plan because I found them trustworthy and reliable. I will see them back for years to come I am certain.

Highly recommend. Fidel initially came out to quote on a new AC system but I decided to wait till around November. I hired them to do a tuneup/maintenance for now. Also paid to add on a IWave and give me custom filters. He took the time to answer all my questions, explain everything in detail even before looking at my AC unit. I appreciate all the help and informing me on everything!

I moved into a new home that had a single unit on the roof with two stories, and my main concern was air flow. I had 6 different companies give me a diagnostic and quotes (the high end being 12K to fix duct work and add insulation) and nobody had one singular way to fix the problem I had. I reached out to Desert Comfort and they sent Sean, their air-flow guru to take a look at the system. He explained the poor design, the lack of access and the air flow issues. He also was realistic about what results I could expect, and how my system was choking with only a single return. He obviously had been doing this for decades and can work by feel. He said he would write up the scope of work.

I worked with Joseph Albertson who is the Customer Relationship Manager. He was nothing short of fantastic. We traded multiple emails back and forth,t he quote was upfront and reasonable, and I ended up adding on a few services and he guided me away from options that would only cost me money.

The crew arrived at 6AM, Sean and a partner. They go in my attic, added a new return, did an air balance, added a remote thermostat. While on top of the roof checking the system they spotted an issue with a line backup and a pound of refrigerant being low. Everything was informative and no salesmanship, I opted to have them take care of the issues on the spot. Joseph's first concern was our experience with the onsite. It was fantastic. E-invoice was easy to pay, clear to read, and this company was a pleasure to deal with. They don't advertise and they work via word of mouth and by their yelp reviews. Compared to the dozens of shady outfits in PHX that crowd out the good providers, these guys are a great provider.

I was calling around to get estimates on having an evaporative cooler removed.  Desert Comfort Mechanical immediately stood out because the person answering the phone knew exactly what they were talking about.  We discussed capping or totally removing the system.  I appreciated a professional opinion.   They also gave me an instant quote. This gave me comfort that they must do this type of work frequently.   The other companies I contacted didn't know immediately if they did this type of work and of course couldn't give me a quote.
The crew showed up on schedule.  I had received a call letting me know they were on their way.  They were very professional and completed the work with the removal and capping.   Once the work was finished, one of the technicians showed me everything that had been done, making sure I was happy with the work.
Best part was that as I was paying my bill I was asked if I was a veteran.  I was using my USAA card.  I told him I was and he gave me a 10% discount off of the quoted price!
Finding honest, professional help isn't always easy.  I think I found a good one.  I would definitely use them again and would recommend them highly to others.

I highly recommend DCM. We had them replace 2 AC units and put in some new ductwork for a home we purchased end of November.  Extremely professional, responsive, knowledgable.  They take pride in the quality of their work and the services they provide, and they do not disappoint.  Their rates are competitive as well (I had gotten quotes from a few other companies).  Joseph was absolutely wonderful to work with.  He is great with communication and following up throughout the entire process with thorough/detailed emails - from initial questions/estimates all the way to after install and setting up warranties for the units.  Shaun was also extremely helpful, detailed and took the time to answer many of our other questions about the home and HVAC.  And lastly, Fidel and his crew were wonderful - very hardworking, efficient and courteous.  My husband and I really appreciated the extra time Fidel spent over going the new systems with us.  Again, I am extremely satisfied with DCM and would highly recommend them.

A motor in my air handler went out. Handler is over 15 years, but they found the parts and were out in under two hours. Super friendly team, great service, great price. Not much else to say except thank you.

My a/c stopped blowing cold air on the hottest day of the year, a Sunday, at 5:30pm. I tried calling multiple places that advertise same day service, not one of them could come before the next day. I called Desert Comfort Mechanical after searching 24/7 ac service on Yelp. As mentioned on their Yelp page, I was calling after hours so no one answered my call but I left a voicemail at 6:35pm, I received a call from Fadel 20 minutes later saying that he could be at my house within 20 minutes. He was very friendly and was able to get the ac working quickly. He also came back the next day to replace a part and was very quick. I felt the price was very fair and I am very happy with the service I received from Fadel. I will definitely be using Desert Comfort Mechanical for all my future ac needs!

Doug at Desert Comfort answered on New Year's Eve, was able to come quickly AND get our heat on within a couple hours!
I appreciate the work ethic and will definitely call again!

Highly recommend! These guys were great and came out the next day for an HVAC tune up requested by the people buying our house. Great to work with!

I called Thursday because my furnace would not shut off.  Fadel was out in a couple hours to troubleshoot the problem.  He provided tons of advice and even offered to walk me through installing a new thermostat should I buy a new one.  He showed me what to do and offered to help over the phone if I had problems.  He would also come and install it if I wanted.  Amazing customer service and they are my go to and I will recommend to all my friends.

Wow, what a great company.  Let me save anyone looking for a new HVAC system the trouble of shopping around.  I recently purchased a new split Gas and AC system (5 Ton) 14 Seer from Desert Comfort Mechanical (DCM) and my experiences with Fadel and his entire team have been nothing short of exceptional.  Many HVAC providers promise you great customer support and service but DCM and the entire team don't just talk the talk but they walk the walk in every interaction providing exception value and service.  Even during the due diligence inspection they worked around my schedule to arrive at 6:00am so I could leave for work on time, It's refreshing to know that there are companies like DCM here in the PHX metro area that still know how to deliver exceptional service along with extraordinary value.  Well Done Fadel, please pass on my many thanks to your team and you for delivering a pain free experience.  You can be certain that you and your company (DCM) are the one and only I'll have on speed dial.

Doug called me back after I left a message regarding my evaporative cooler that I had issues with. After explaining what was going on he walked me thru the entire process of elimination to pinpoint the problem and after spending a good 25 min. on the phone with him the problem was solved and my cooler is working. Doug could have easily  turned this into a service call and made money on my issue but he didn't. He was patient and extremely professional. Thank you Doug for taking the time.
Doug is my Swamp Cooler Hero!

E.K

So I started calling them at 9 at night and after five phone calls trying to decide from two other AC guys fadal was able to locate the unit in minutes and had us cooling within hours.. I was handling this from another state and his communication was amazing. He was able to give us a service with a discount so that now gives us peace of mind for the next two years. Thank you for working those 18-hour days in the middle of the season to keep my elderly mother cool

I was so happy with the work performed by Fidel. A real life saver and true professional. Thank you so much for taking great care of us in our time of need. We are cozy and comfortable thanks to you.

Almost immediate call back.  Doug was very helpful, went out the very next morning and had a repair plan and estimate the same day. I would highly recommend them and will use them in the future for all my swamp cooler needs.

I had Desert Comfort Mechanical come out and clean my indoor evaporative coil. The representatives provided great service, arrived on time, and did an honest review of the state of the coils. A prior company I got an estimate from stated it was much worse than it really was. If you want a company you can really trust I would go with Desert Comfort Mechanical.

A/C is working great. Very personable/friendly technician came out on a Sunday to work on our unit.  (Next day service!)
It's working great now!  Thanks!!

I'm glad I found these guys, and you will be too.  There are 8 reviews hidden by the Yelp automated algorithm that you can read if you click on not recommended reviews and I'll save you the time- they are all 5 stars.  100% 5 stars out of 9 reviews, and now I'll add the 10th 5-star review.  

I hired these guys to convert my old drop-ceiling ductwork in my 8-year-old-store into the new open-ceiling style.  It's a big job.  Bottom line: they got the job done on time and on budget with no mistakes.  But there was so much more.  Sean is a master, he is the Jedi-Warrior of Duct Work.  He came in and looked at my system, pulled out his sorcerer's star chart, and started analyzing the flow.  Before these guys got to my store I could not get the AC to run below 82 degrees on a hot day.  There was a 5-ton unit and that should flow about 2000 cfm.  Sean quickly determined that with only 2 returns sized at 700 cfm each I was only inhaling about 1400 cfm.  My unit was asthmatic!  By adding a 3rd return now the unit can breath.  There were also some issues with the supply lines, again Sean and his chart showed that one of the trunks should have a maximum of 3 supplies on it but it had 6 which means it wasn't working properly either.  He removed and re-arranged some of the lines so they would be better spread out.  

Final result?  Not only do I have a beautiful aesthetic ceiling, but yesterday during nearly 110 degree weather it was 76 degrees in my store.  Will I save money?  I bet I will save so much money that this job might just pay for itself.  Thank you, once again Yelp helps me find a great company that restores my faith in humanity.  Desert Comfort Mechanical and Sean:  you guys are awesome!

Fadel came out and serviced/assessed our aging swamp coolers (20+ years) a few months ago.  He was professional and honest.  Got our coolers as functional as possible and advised us on future replacement.  Once the unit threw the belt again, found the motor housing cracked, he said it was time to replace.  Doug was very helpful in ordering & scheduling replacement.  Shawn & Adam were here on time and got started ASAP. Install went smoothly and Fadel came out to double check.  He even communicated with the electrician to ensure that portion of the work was new, correct and up to standard for the new unit. Would recommend Desert Comfort Mechanical to anyone.  Our experience is based on commercial building swamp cooler, but have confidence in their skill & integrity and will certainly call for other issues in the future!!

Late in the evening noon on a Sat., my AC stopped working(temp was 110). A call was placed to a company to remain un-named. After more than 3 hours without a returned phone call. I called Doug who answered immediately.(I later found out that he had been working since 2:30 am) After explaining my situation, he informed me that he would have to call a co-worker to drive, (observing company safety regulations, regarding over stressing of techs) but, assured me that he would be out to fix my AC. In just over an hours time, Doug arrived with Dennis and they had my AC running in about 30 minutes. Despite of their grueling schedule, they were pleasant and professional. Don't hesitate to call DCM in a time of need.

Much Gratitude to Doug and Dennis!

I really like this company!I was out of town and my moms ac just stopped working. The guy came out to the house and really helped my mom.He Fixed our issue real fast and even followed up the next day to see if everything was ok. He even applied a coupon for $50.00 off our repair! Really nice man. They are professional kind, honest and  seem to really care about people. I won't ever call another company. Thanks DCM your tops!

The BEST Experience! Really!!!
Y'day late evening my air-conditioner started blowing hot air. (110 degree outside)... I tried calling a few different local companies/ contractors here...Being Friday night, no one was available...
Luckily, I was able to reach Doug over the phone. First he also said that the soonest one of his men will be able to come over would be Saturday AM. THEN, he asked me a few questions about the situation I was in and said that he'd like me to perform a few steps....NO WONDER - within a couple of minutes of him walking me over the phone...the air conditioner started working! WOLAAAA! AWESOME AWESOME AWESOME! Trust me Doug...I still owe you a case of beer! :-) Thank you Thank you Thank you! God Bless you!

Great service and support.  What I needed was just a question answered on a 105 degree day.  They walked me through my challenge and helped avoid an unnecessary technician call.  I will be using them for my air conditioner checks and any service in the future.  They have forever earned my business.