Cool Zone Air Conditioning & Heating

I have used Cool Zone for about a year and a half.  They installed a split system (for the previous owners of our home), which I couldn't figure out how to use.  I had another (redacted name company) out to replace a condensate line and to check the split system.  The other company indicated that the split system wasn't working and that they'd need to fix it.  I contacted Cool Zone since I found the split paperwork showing they had installed it and I was hoping it was under warranty.  Dave (owner) came out and showed me how to use the split system (no charge) and that it was working fine.  Since then, we've had them install a two stage system to address an issue with poor cooling of an area of the house, install Ecobee thermostats, do general checks and tune ups, and address a weird leak.  I've got nothing but great things to say about this company.  They are probably not the cheapest in town, but they show up on time, do the work correctly, and don't try to up sell.  Their prices seem about average, and less than (redacted company).  On a personal note, everyone I've interacted with in the company: Dave, Byron, Ryan, and Danette are great people as well.  

Support this local small business.  You will not be disappointed.

I cannot say enough wonderful things about this company. I woke up to a hot house with my ac unit switching on and off. I found this company on yelp, received a quote, called and within 30 minutes a tech was out to diagnose and repair. Amazing and speedy service. They turned a helpless situation into a positive experience. Definitely will be using in the future and referring everyone I know to them.

Absolutely outstanding service!
They made my home so much better!
Kept me informed on my install status. Friendly team that installed, worked their butts off all day in the heat to replace my unit! Can't thank you enough for the hard work. We are really happy with results and corrected some duct work in my 1973 home.
They also offer a 0% Financing.

Capacitor went out when we got back from being out of town. Set up an appt for the next day, which I was surprised at getting one that fast.
Replaced the capacitor in around a half hr and the house is finally cool again. I highly recommend Cool Zone Air.

We had one of our a/cs go out, we called and they sent out a tech same day, he came within the time window provided and gave us a call when he was on his way.
EXTREMELY kind and professional! Will definitely be using again.

My wife and I finally decided to kick on the heater and when we did it just kicked out cold air. I requested a few appointments first thing the following morning and cool zone responded first, the next call from another company was hours later. They had a tech here in my home within hours to see what the issue was. After the inspection was complete we were given the unfortunate news that the compressor had given out on us. Our tech verified the unit was under warranty still, gave us a quote on what we would have to pay and got us setup for the next day. To have a job be complete from diagnosis to complete in less than a day made us very happy. From quick response and job well done to having a warm house our experience couldn't have been better. Big and many thanks to y'all

I am late in writing this review. Cool Zone installed a new HVAC unit in August 2019. They gave me a great price and warranty but their service went above and beyond. They deserve 6 stars if I could. They also provided portable coolers while our unit was on order and installed. I was a Realtor for many years and dealt with many contractors, Cool Zone is one of the best from my experience. They did everything they could to make the installation as perfect as possible. Danette responds to calls quickly as does David and the contractors. I would not hesitate to use them again or refer them.

This is by far the best AC/Heating company in the valley. My fiancé and I have used them to repair our rental condo's AC that was acting up as well as our primary home. They are fast, professional, and high quality for the right price!

We are both Relators here in AZ and we have recommended Cool Zone to many of our clients. Everyone who has used them were extremely happy and very impressed with the quality of service they provide.

If your looking to get work done or a replace your existing AC unit, look no further.

A big thank you to Dave, Danette, and Ryan for making every transaction with us and our clients smooth and easy. We will be continuing to recommend you to all of our friends, family, and clients going forward.

5 stars to Cool Zone Air Conditioning and Heating! I attempted to install a new thermostat on Sunday and turned off the power like the directions said but  turned off to the AC, not the air handler and blew a fuse. My boyfriend found them on Yelp, have them a call and had David at my house within an hour and done in an hour, including the install of my new thermostat. David showed me how to program the new thermostat and didn't charge me an arm and a leg for quick service on a Sunday. Great service, Thank You!

I've been a customer since 2012 and have all the confidence in the world with Cool Zone and their team. Honest, professional, and reasonable. I would highly recommend!

Developed a Freon leak on the hottest day of the year called and scheduled same day appt. Got a call that they could actually arrive sooner than scheduled. They arrived, and quickly found and repaired the leak. Dakota (the service tech) was pleasant as well, he actually adjusted my fan blade, tested the capacitors and compressor. I was back up and running in a couple of hours of his arrival! I have peace of mind that the job was done right and that I have an HVAC contractor that I can trust to call for any future problems. Keep up the good work!!!

So impressed with the level of professionalism and knowledge of the company and tech who came to my home for the tune up. I didn't have any particular issues that warranted any maintenance, but I had a ton of questions that were all confidently answered and left me assured. I did ultimately move forward with some preventative maintenance, but did not feel pressure to do so. I'll continue to go to Cool Zone in the future for all my A/C needs.

I requested quotes from several companies. Cool zone was the first to respond and had the soonest availability. I was told a tech would be to my house between 3-5pm the same day I requested the quote. I was delighted at 1:30pm when I got a call saying the tech could make it earlier. It was nearly 90 degrees inside my house when Ryan arrived. He got right to work and had the problem solved and repair completed before 3pm! He stuck around and chatted for a little while to make sure that the temp was dropping in my house. He was very nice and professional. I would definitely recommend cool zone to anyone needing AC repairs!

Patrick is amazing! First I used the yelp app to reach out and get some basic idea. I feel that cool zone air was pretty quick with their response time. And it was not the cheapest estimate I got but how they handled my business is what got them the 5 stars. On time with their estimated time with the phone call before letting us know they were on their way. Very honest with what needed to be done and not over priced. They asked us about their service program but did not push the issue. I will use them from now on!!

We noticed our AC in ceiling unit dripping about 4 weeks ago and Cool Zone sent Ryan out as soon our schedule allowed it, they were so flexible by sending him out after 5pm where I didn't have to take work off. A few days later we noticed our AC was dripping again and they came out that night at 7pm before our red eye flight to see what the issue was. Initially Ryan fixed the leak on the day he first came out but there was additional issues with our insulation that were not caused by them and he still send the owner out on the weekend to double check the issue. The owner was so helpful taking time to explain to us what the issue was with our AC specifically and dumbed it down to my knowledge, haha. Highly recommend Cool Zone to take care of your AC needs!

We set up a summer readiness appointment and Byron was the technician that showed up. We couldn't have been more happy with the check-up. He offered us simply the check-up but also made us aware of service plans that are very reasonable and also come with monthly payment options that make it very convenient if needed. Byron was very personable and great to talk to! There was no pressure to buy into anything and gave us a very thorough check-up and explanation of our systems. I highly recommend this company and Byron!

The team at Cool Zone performed an AC inspection before I bought my new home. They identified a duct issue that would have cost me $4000; I was able to recoup it from the seller. Because of the inspection they performed, I had Cool Zone redo all of my duct work in the house. Dave was great and incredibly communicative. The work took a bit longer than planned, but it turned out great, the team took time to answer my questions, and they listened to my asks to move ducts around so I could raise ceilings. I'll likely need a new AC unit soon and I plan to go back to Cool Zone because of their quality work and professionalism. I definitely recommend them to others!

My Evaporative cooler was not working and causing a breaker to trip. I reported the problem to Danette at Cool Zone and made an appointment for repairs to be made.  On 04/25/2019 a technician (unknown name) arrived, and I told him to proceed with the repairs (without asking for a cost estimate).  He completed the work and presented me with an invoice for $826.97 which included the cost of a 3/4, 115V blower motor @ $666. I thought  the cost was extremely high, but paid it, as I had no idea how much the motor should cost. However, I later checked with Lo
we's and Home Depot and found the motors retail for between $85 and $150. I discussed the above with my niece, Kathy, who called Danette and suggested there may have been an error in the billing.  Kathy was told there was no mistake and they would not make any adjustments to the billing. I would not recommend doing business with Cool Zone.  I would be glad to re-think this review if CoolZone would furnish me with a copy of the invoice showing exactly how much they paid for the blower motor.

Great overall experience with this company. They answered my request for quote within minutes and I was able to schedule an appointment for the next morning. Caleb, the technician, arrived right on time. He was friendly and informative. He explained everything he was going to do and then did a thorough job diagnosing the issue. He told me what the problem was and explained everything in way that was easy to understand. I will definitely be using this company for future repairs and service.

We had a fantastic experience with Dave. He was friendly, informative and helpful. The technicians that did our install were also very friendly and polite. We talked to multiple other companies but decided to go with cool zone because of the amazing customer service experience and competitive prices. Dave even came out after the install to make sure everything was up and running and help us set up our new thermostat. We're glad we went with such a great company and will definitely use them in the future!

They came out and serviced my ac unit. They were very friendly and answered all my questions. I will be using their service if a problem comes up. Thanks for the hassle free checkup!

Cool Zone is the BEST! Quick response time both in communication and service when needed. I've never had to wait for a tech. They make me feel like the most important person at the time and aim to please. They explain clearly, up front. They answer questions and address any concerns. I've price shopped and find them to be comparable or less expensive than other places but the customer service and integrity is top notch. They do what's best for me and don't try to sell me products or services I don't need, but let me know when I do need something and take the time to show me why. Highly, highly recommend! Don't waste your time or money going elsewhere!

Dave came by the evening I called to give an estimate on a new unit. Of four estimates, his was the lowest. I don't usually go with the lowest, but I checked him out with BBB and Contractors and besides he's in my neighborhood. He and his crew did a great job, quick and clean. He also added dampers, moved the air handler up and over for easier filter access and sealed some areas that my previous AC guys had created. At no extra charge. Now all areas of the house are comfy and quiet. Great guys!