Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Joe is honest, professional and charged us  very reasonable price for diagnosing the problem with HVAC. Highly recommended!

Customer service is key at Cool Touch!
We had a misunderstanding and the owner reached out to me personally.
The tech, Luis was also outstanding.
Very kind and professional.

Had my hot water heater maintenance done by XCompany which caused a leak on the pressure valve. I was told it would have to be replaced at a cost of 1,800.00 - I got a few more quotes until the price went down to a couple around 1K, including Safe Dry Out.
Safe Dry Out is the only one who bothered to ask what was wrong with the water heater and suggested it could be fixed instead. I went from having to fork out 1,800.00 to only spending 150.00
Mike could have easily gone with the rest and said the only solution was to replace it. This to me shows integrity and honesty. The quality of work was excellent and, to top it off, he was extremely patient with my 80 year old father hanging around. Thank you Mike!
Will definitely call Safe Dry Out for any future plumbing needs.

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

After reading all the great Yelp reviews we decided to sign up for a 3 year service contract. Good price and it's nice to have the peace of mind that the system is covered if anything goes wrong.

Michael came over this morning for our first service and we were impressed with his knowledge and his general niceness!

He told us all about our system and had some suggestions about what type of filters we should be using. Hopefully we will continue to be impressed for the next 3 years. If we are, we'll sign up again!

Great service at reasonable prices. Arthur showed up to my house early the day after Christmas and resolved the issue quickly. He cleaned my HVAC system and tested it to make sure it was working at peak performance. I would strongly recommend RMIII AC and Heating. A+

James has been doing all HVAC work on my house for the past two years including working on my AC unit, replacing my thermostat, and removing 4+ pounds of lint from my dryer vent. He has always been very prompt, friendly, and professional. He provides text messages with updates of his arrival as well as text messages with photos when the job is finished. I highly recommend using him for all of your HVAC needs!

A/C went out about 9 pm on a Fri night.  Called Alternative Air at 8:00 am Sat. morning, left message; called a 2nd time, left another message.  We were about to try someone else when they returned our call  around 8:30 but could not come out until 3:30-4:00.  They called at 4:15 pm and said they would be here in 10 min., and then arrived 30 min. later at 4:45 pm.  It was just a capacitor, quick and easy fix, done by 5:00 pm - and charged $160!!!!  That seems a bit excessive for a 15 min. fix, and that included the time he sat in his air conditioned truck while writing up the bill.  Have no problem when earlier calls take longer than expected and arrive late for us, but don't call at 4:15 and say you'll be here in 10 min and don't show up for 30 min.  You can get anywhere in Maricopa in 10-15 min. max.   He should have said he'd be here in 30 min., not 10, and it would have been okay.  He was courteous and professional otherwise, got the job done - but still think $160 for a 15 min. job is ridiculous.   One other thing, they don't itemize the billing, just a flat $160.  Did not break down how much for the part, how much for labor.  I don't think the capacitor could have cost that much, and if you figure about $100 in labor for 15 min., that comes to $400 an hour labor charge, assuming with mark-up about $60 for the part.   Think we might try someone else next time.  Prices should be estimated before the work is done - sort of too late once they do the work and hand you the bill.

We called Baker Heating and Cooling Sunday afternoon (new client). Our AC decided to take a dive.  Of course, Sunday afternoon.

Ken answered the phone (sounded like he was climbing down a ladder), took my name and info and said he would be over in 2 hours. Wow!  Awesome.   Ken comes over, does his thing, says the fan motor thingy (my words) is dead and needs to be replaced.
So I go into stealth mode, hop on amazon and Google, search the cost to see if I'm being... well you know.  Ken quoted me $760 installed and I found it online for $550+ shipping.  So with install, he's a great price (soon an awesome price, continue reading)!  But it only came with a 1 year warranty.
Ken has a program I can sign up on, he'll clean both my AC units (in the off season), extend the warranty to 5 years, and discount the part by 15% ($114.00 in this case, making the fan thingy $646 installed! ) for $300 more.  Unless you're strapped for cash, this is a no-brainer, do it!  So I did.  Ken went to work, had everything in his truck, got us cooled down in about an hour.
Awesome service, awesome turn around time, awesome hardware price, awesome response time!
Got an awesome theme going here...

So the next day our AC goes out again.  So, here's the bad right?... or is it more Awesomeness?!!

Ken comes over 2 hours after I call, checks the AC unit, finds some wires that might be an issue and replaces them.  Ken then gave a little educational talk about running my dual AC units.  Everything done, how much for the service call and wires?  Just the cold bottles of water!!  No charge for the service call!  No charge for *my* faulty wires that Ken replaced.
That my friends is Awesome Customer Service!

Please remember it's hot out there and Ken is racing around fixing our AC units.  Please put a few cold bottles of water in the fridge for him!

Thank you Ken!

Tom & Steve just came by to do a follow-up check to the brand new unit they installed a few weeks ago. I must say I am so impressed with both of them and Mountainside Air! Considering I called for a free quote due to a Facebook pop-up ad - I am so pleased with my experience! Knowledgeable, professional and I trust their diagnosis assessments and work.  Thank you Mountainside Air for helping me when my AC unit completely went out in 100+ degree heat. You were able to come out to assess the situation quickly, recommend, quote and ultimately install a brand new unit.  After gathering multiple quotes I appreciate your ability to price match to get me the most value for my money. I would highly recommend Tom & Steve for your HVAC needs! I love they are local and veteran owned - great guys to work with - thank you again!

I called for a quote for replacement of a whole AC system on Saturday night around 6pm and asked for his soonest available time for a quote. JP was able to come that same night a few hours later after all his other calls. The customer service was excellent and JP was very informative and knowledgeable. We ended up purchasing a new unit that same night, and they were able to get it installed on Monday. The installation guy, Bill, was friendly and professional. He did a great job and cleaned up well after he was finished. The AC unit has been working great and the Ecobee thermostat they installed is a great feature! We used to have to set our thermostat to 71 in order to keep the hot master bedroom cool enough to sleep in, but now we keep it at 76 while we're home and 74 when we sleep. It's been one week since installation and we've never had to go below 74. This will save us a ton of money in the long run! Great experience with Pineapple Air.. highly recommended!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Unknown to us was the condition of our AC unit. We recently moved in and the unit passed inspection because it was working and giving out excellent air temps. The unit did not fit the roof support so it vibrated and scraped the new shingles which leaked into our attic and onto the living room ceiling, creating stains. This was after the roofer came and shared this info with us. We needed help and AirZona HVAC came to the rescue. We now have a new Trane heat pump. A new roof frame fits the unit. Gerald's team installed our new heat pump. There was a delay when they unwrapped the unit to find dents from the factory forklift. They would not accept the damaged unit for which I thank them. Who knows what damage lies under the frame? We have a wonderful unit and a WiFi controlled thermostat. Clean up was great. The crane operator went above and beyond in insuring the unit was safely on the roof. We thank AirZona for their wonderful service and products.

I was looking for a contractor to install a complete heating and a/c unit. Calling most of the directory listed companies, I could not get anyone to come out to bid. Then I ran across this new business R&R, what a find! Ray came out as scheduled and on time. He is very knowledgeable and patiently went over the details of his design. I had total confidence in his plan. We scheduled the install and Ray not once disappointed us. He made every appointment and not one late show up. Our system performs perfect! I highly recommend this business.

We needed to have our units tuned up and decided to use Kyle after some research. First, we love the fact that Kyle supports our military, first responders and Police. Second, he was very professional and very straightforward. There is no trying to sell you extra anything! Any and all questions I had for him he was able to answer and explain so I understood. He was a little late which was fine because he did call to let me know (15 minutes late maybe). Once he arrived, he introduced himself and I reiterated what we were looking to have done and for his opinion on any other issues that may arise. Kyle went straight to work, and fortunately for us, he did not see any other issues (phew). He is a small company but we felt he was truly honest, he knew what he was doing and he will not try and sell you something you don't want or need. We will be using him again for our next tune up and when we replace our units, he will be the one we go to. Thank you so much Kyle Wilson for your honesty and exemplary work.

AC stopped working in the middle of the night.  Called these guys at 7am and they arrived a couple hours later. Technician was very nice with great communication and explained that the compressor fan motor was burned up. Replaced the fan motor and capacitor in a couple hours and then checked out the system. Cost seemed a little high (parts and labor charge plus $75 trip charge plus 3% for using credit card, no senior discount) but still in the ballpark I guess considering the current economic climate.  Overall very professional and good customer service.

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