Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Excellent price and service.  Did everything as promised and could not ask for anything more.  They communicated well and the install was flawless and expertly done. I am definitely a customer for any needs in the future.

The worst!! Had to call my landlord letting him know that our A/C wasn't working properly (obviously we been living here for couple of years and know how it works) he decided to call cool touch they came out the next day and the technician only check the thermostat and said nothing is wrong with it and tells me it's $59 dollars for me coming out then on his notes he put tenant unhappy with temperature. Three days later boom A/C breaks down. Called landlord again to let him know A/C wasn't working and of course he called cool touch again they came out the next day again another technician came out same procedures then goes well the A/C seems to be working ok but let me check it out again he goes in the roof then says I did something to it it may work but it looks like it may be a duct problem not an a/c problem. So two days later they send the license duct specialists to check out the problem he says there's nothing wrong with and duct your problem is your compressor on your a/c but I don't know how to do that there gonna have to send an a/c technician. Five hours later the a/c technician comes and says keep your a/c on until the compressor goes out or your a/c doesn't make any noise when that happens call us and will come out the next day! So as of right now we're on our six day on a 91 degree house with the un working a/c just making noise to the fullest with no cold air way to do your job

Mark did an excellent job replacing our 40 gallon  water heater. He came on time and completed the job in no time. Mark is very pleasant and I highly recommend his company

Great service provided; punctuality, affordability, and professionalism!

Don't hesitate to call for your next AC services!!

LIAR...that's the best way to summarize my experience. I was told I needed to replace a part under warranty (my house is only 2 years old) that would have cost me close to $500 in labor. It took about 3 weeks for the owner to call back to replace the part. He claimed the part was on back order. He never attempted to keep me informed on the status of my part. I had a bad vibe about this guy. I decided to research other AC companies. In the meantime I contacted Coolertymes to explain that maybe I didn't need a blower because my fan actually blows air. He insisted that I STILL need this part. I almost fell for this BS but after he ditched me again for a second appointment and sent rude text messages I told him not to contact me again!!! The new company I called A Quality HVAC Air Conditioning and Heating (I would rank them at a 5) came out the next day and said that THERE IS NOTHING WRONG WITH THE BLOWER. He said it was just the setting/schedule on the thermostat that was off. He reset it & told me to change my filters. He even took out my filters and washed down my units. He gave me really good tips on taking care of my AC units and was very polite and professional. I paid him $59 plus a tip and my upstairs unit works fine. I suggest to always get a second opinion especially if you call this company. I kept ALL the text messages so he can't dispute our conversation.

Highly recommended! The owner Raul is extremely knowledgeable and honest. He showed up as scheduled and ready to get the job done. I hired him after I hired another AC person who was trying to rip me off or did not know much about AC.

My house is now cooling and staying cold. And he was affordable!

The owner / technician rushed the job and let me without a dryer for a week as the dryer vent wasn't properly treated.  He finished with a tape job and broke our fixture next to the dryer.  The quote for proper repairs never came.  Use the next guy.

My A/C stopped working, of course, on a Sunday morning.  I called Alternative Air and they picked up the phone within a few rings (I had expected to have to leave a message and wait for someone to get back to me). They dispatched a technician (Ray) within a couple hours and diagnosed the problem quickly. The parts were not on the truck at the time, so he came and fixed the A/C on Monday morning without an additional service charge.

I was extremely impressed many aspects of the service: promptness, courtesy, friendly communications, ease of scheduling, reasonable rates & no extra charge for weekend service.

I will definitely call Alternative Air for any future issues with my HVAC.

We called Baker Heating and Cooling Sunday afternoon (new client). Our AC decided to take a dive.  Of course, Sunday afternoon.

Ken answered the phone (sounded like he was climbing down a ladder), took my name and info and said he would be over in 2 hours. Wow!  Awesome.   Ken comes over, does his thing, says the fan motor thingy (my words) is dead and needs to be replaced.
So I go into stealth mode, hop on amazon and Google, search the cost to see if I'm being... well you know.  Ken quoted me $760 installed and I found it online for $550+ shipping.  So with install, he's a great price (soon an awesome price, continue reading)!  But it only came with a 1 year warranty.
Ken has a program I can sign up on, he'll clean both my AC units (in the off season), extend the warranty to 5 years, and discount the part by 15% ($114.00 in this case, making the fan thingy $646 installed! ) for $300 more.  Unless you're strapped for cash, this is a no-brainer, do it!  So I did.  Ken went to work, had everything in his truck, got us cooled down in about an hour.
Awesome service, awesome turn around time, awesome hardware price, awesome response time!
Got an awesome theme going here...

So the next day our AC goes out again.  So, here's the bad right?... or is it more Awesomeness?!!

Ken comes over 2 hours after I call, checks the AC unit, finds some wires that might be an issue and replaces them.  Ken then gave a little educational talk about running my dual AC units.  Everything done, how much for the service call and wires?  Just the cold bottles of water!!  No charge for the service call!  No charge for *my* faulty wires that Ken replaced.
That my friends is Awesome Customer Service!

Please remember it's hot out there and Ken is racing around fixing our AC units.  Please put a few cold bottles of water in the fridge for him!

Thank you Ken!

Tom was great, called him at 3:45 on a Friday and he helped me find the best solution.  I didn't hire them, but would be at the top of my list.  He was intent on getting me the best solution not just selling product.  

I was looking for a mini-split but sounds like moving ducts on my existing central air is the best choice.  

Thanks Tom for pointing me in the right direction, even if that isn't a sale for your firm.   I appreciate great customer service and honesty.

I am so impressed by John and his crew. My heating system went out on one of the coldest days in AZ. I knew ahead of time that my 20+ year system would have to be replaced. John came over on the first day called. Reviewed options with me and had a new system installed the next day. His crew were friendly and professional and on time. I highly recommend this company for your hvac needs

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Excellent company  to work with. Good price with crew on time. Masks worn. Great job and was done with installation in 4 hours. Would  use again .

Great Company!  Came out quickly and was very fair Pricing and great communication.   Did a tune up on our unit!

On a Friday evening, our air wasn't cooling, called the company that had installed our unit, 5 yrs ago and was  told he was booked through the following Tues, Wed or Thur would be the soonest he could come.  Called Kyle and he exceeded our expectations was here in less than an hour, found our problem and took care of it. Found him to be very honest and fair.  Have given his number to others and will definitely call Kyle for any additional or future air conditioning problems.

This company shoots straight and tells the customer like it is. The A/C tech Brian was very knowledgeable and works very efficiently! I would recommend Sorensen Heating and Cooling to anyone that needs good work done at a fair price.

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