Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Amazing!! Joe came out and serviced my unit within an hour. He was honest, professional, and genuinely cared about the work he did. I would highly recommend this company!

Helped us out when we were in a bind.

I checked yelp, and this company seemed the best, so I called. Our AC went out on a Friday afternoon, and the warranty company wouldn't send someone out til Saturday! GRRR. When I looked that company up on yelp, they weren't even on here! That's when I started looking to see who actually knew what they were doing and ethical, and found Cool Touch.

I called on a Saturday, and the gal explained the AC units they use/ recommend, due to the warranties the different companies have on their units and based on how often they break. I ended up getting a payout from the warranty company and using Cool Touch to get a new AC for our house.  They couldn't come until Monday to evaluate, and Tuesday to install. Meantime, we had to buy a window unit (I saw some other company, or maybe it was this one? offered another customer a window unit on loan--we didn't get that offer). our window unit sufficed until it was time to get the new one, so hopefully we won't have any issues for a while now!

Anyway, they got right out on Monday, just like they said. The other good thing? they have financing options through a credit union, so they were able to get me a loan so I didn't have to come up with thousands of $$ that I didn't have on the spot or go w/o ac forever and buy a bunch of window units for all over the house for much less.  *whew, what a relief*

They asked some ppl to reschedule for Tuesday so they could install our unit, since it was an emergency, so a big thank you to Cool Touch and their awesome understanding customers who were just upgrading to a bigger unit.  Luis came and explained everything about pricing both on the phone and then w/ his chart in person, and let me pick based on what I wanted to spend. He also said to go to Cool Touch's website, where I found the financing info. I applied online and within an hour, they had an answer for me.

FYI, in case you're getting an AC installed and yours, too, has been out for days: it takes longer than a little while to get the house back to (whatever your normal temp was). They had ours installed in just over 3 hours (we have the unit on the side of the house and air handler inside, no attic or roof access needed here). The house was in the 90's, and you could feel it getting cooler, but it still took until maybe from 1145am when they finished, until about 10 or 1030 pm to get the house back to 78 degrees (we had it off for 3h due to the SRP 3h pricing plan 3-6). We have a 1-story house. I called them about 8pm and left a msg why wasn't my house back to 78 yet? should it take this long? I didn't get the msg that the guy called me back, but then Luis called me the next morning (on July 4th, no less) to check on me and see if the house was cooled down yet. I told him it was, but why did it take so long? He said that because mine was off for days, the attic and all the walls were absorbing all the heat of the sun, and it took longer to cool all that back down again.

They still need to come and check the blower fan, as it's not as high as they said it would be,and therefore my rooms are still, some warmer/some colder, but I'll wait for the emergencies from our summer heat to be over to get on their schedule for that.

Thanks, Cool Touch! You rock!

Mark did an excellent job replacing our 40 gallon  water heater. He came on time and completed the job in no time. Mark is very pleasant and I highly recommend his company

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

Mike stands behind the products he sells and installs.  My 6 yr old Frigidaire high efficiency unit was not cooling at all after a monsoon rolled in over July 4 weekend.  While it took a couple days to get on his busy schedule, he got it reset and it is working fine presently.  I was impressed that he had the manufacturer on the line to talk through the problem, since it isn't a brand that he installs anymore.  Knowledgable and personable.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

James was very responsive from the beginning and was able to schedule a duct cleaning service fairly quickly after my house was painted fairly. Did a bunch of quote requests from Yelp and James' quote was the most reasonable.

The actual job was done on time and perfectly. Dustin and Chris the two technicians took care to not leave my house dusty after the cleaning and also took care to not damage or scratch my freshly painted walls and ceiling.

Remote diagnostics that were attached to my AC units showed me all the functions were within parameters and there was never an attempt to upsell anything.

We even get pictures of all the vents in all their gory details post job.

My A/C stopped working, of course, on a Sunday morning.  I called Alternative Air and they picked up the phone within a few rings (I had expected to have to leave a message and wait for someone to get back to me). They dispatched a technician (Ray) within a couple hours and diagnosed the problem quickly. The parts were not on the truck at the time, so he came and fixed the A/C on Monday morning without an additional service charge.

I was extremely impressed many aspects of the service: promptness, courtesy, friendly communications, ease of scheduling, reasonable rates & no extra charge for weekend service.

I will definitely call Alternative Air for any future issues with my HVAC.

We thought our fan motor was burned out. They could have easily agreed with us but after they checked, it was only a loose wire left by another company. The price for repair was very reasonable. I would have to say they are Professional, on time, respectful, and trustworthy. I highly recommend them.

Amazing service! They do our AC maintenance and always take care of us.  I don't know anything about AC and how all of that stuff works but everytime I have a question or concern, I know I can always reach out to them and I get an answer or have them come out and check my unit! They are super friendly and very professional!

Our central air went out when it was 113 out. JP and his team took fantastic care of us. They were reasonably priced and prompt. They made time for us in the middle of their busy schedule when other companies wouldn't. They checked on us for days after and were so personable and friendly. Best customer service experience I've ever had!!!! Highly recommend!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

I was very impressed as Gerald and his team.  I had him come out and look over my air ducts due to one of my rooms not being cooled properly.  Not only did he reattached a disconnected duct but he also disconnected an attic fan that the previous owner had left attached so as not to cause any future electrical fires.  Very, very helpful, on time, fair price and friendly group.  They also cleaned up after themselves which was nice.  I highly recommend him and his company!

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

Kyle is dependable, super efficient, and stands behind his work.  He installed a mini-split from start to finish in 4 hours all by himself, for far less than competitors.  AND he loves this country, and is a veteran.

I can't say enough about how awesome Sorensen AC treated us. Brian came out replaced our thermostat and explained everything he was doing and explained what the builders didn't do. I will be using Sorensen for years to come. Honest Honest Honest! If you need AC heating service call them you will not be disappointed! So many out there are just salesman and not true to their craft! Thanks Brian!

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