Best Heating & Air Conditioning/HVAC in Phoenix, AZ

It was the hottest day of the year at 116 when my AC unit stopped working.  This is the nightmare we all have and for me it came true on Sunday July 12.  I called all the big companies and nobody would come out.  Even the company i purchased from said i had to wait.  I scrambled through the internet and found Cool/ Hot guys.  I crossed my fingers and dialed the number.   Less then 3 hours later my AC was working .  I want to thank this company for coming out on a Sunday to take care of my AC issues.  I highly recommend these guys.   They really saved the day on this one.

I never, ever, ever have written a review for a company before but felt that the service was so amazing I had to! Our upstairsAC unit began to go out 2 weeks ago. It was a slow decline so we decided to ask around for recommendations from friends for a great AC company. The first company came out, charged me 140 and told me I needed a new unit without even going in my attic. The second company came out, put a capacitor in one of my units, and told me the other one needed a new unit. Then my very smart, very thorough husband called a few more companies. Cool touch came out immediately to discuss the new unit as that is what we thought what we needed. Chris (and they are all named Chris) came out and went over options. They were not the cheapest but they were honest and provided quality which you really want in an A C company. We wrote up a proposal and discussed the financing with the agreement their tech would come out to check the units before full committing to the purchase  of a new unit. Their tech (Chris) was there 2 hours later and looked at both units. He determined that we have a split AC unit, put a capacitor in the 2nd unit as it had blown, and now we have cold air blowing out of both units! What I love most is their honesty, hard work, and quick response! We are aware our units are older and will need to be upgraded. When they do, Cool Touch will be the only company we will use and only company we will recommend from here on out! My husband is seldom impressed by companies and we both agree that his research has paid off and they have definitely earned a lifetime customer.

We found mold under some crumbling paint while prepping to paint a bedroom. Wanted to have someone come out and fix as we know how dangerous mold can be. Kyle came out, was extremely informative and alleviated our worries in terms of what needed to be done. Did not try to oversell or do unnecessary work. I would definitely use this company in the future and recommend to others.

Great service provided; punctuality, affordability, and professionalism!

Don't hesitate to call for your next AC services!!

I contacted Cooler Tymes based off of their Yelp reviews.  We had one of our A/C units stop cooling yesterday.  I had my wife contact this company today.  The technician, Mike, came out and my wife said he was very polite and professional.  

After checking everything out he told my wife the TEV or (TX Valve) was clogged and needed to be replaced.  He quoted us a repair (with parts) at $595.00.  My wife told him she would talk to me.  After she called me I said that seemed high and I wanted to discuss with Mike.

I called Mike and asked him what the price was based on.  He went into his industry jargon.  I think they do this to make our heads spin.  I really do not need to know the psi of the Nitrogen he will be using, but he certainly let me know.  I told him I would talk to my wife and get back to him.  Then Mike offered me a deal.  Straight up $500 to fix the unit.  Had to be cash though.  I told him I would get back to him.

I was working and talked to my wife about 30 minutes later and she said she spoke to Mike again.  Now he was offering to fix everything for $400.

So...$595, to $500 and then $400....

Hmmm...sounded sketchy.  It was.  

We called another company and they came out.  Not only was the TEV (TX Valve) not needing to be replaced, but he said that was a scam that some companies use.

He checked the clog and cleared it.  Did a full system check.  Price?  $50.  With tip it was $100.

Very disappointed in what Mike from Cooler Tymes tried to pull on us.

I am all for a company making money for services rendered; however, when the drop the price $200 in 1 hour it seems shady.

If you use these guys, I highly recommend you do your research.

Highly recommended! The owner Raul is extremely knowledgeable and honest. He showed up as scheduled and ready to get the job done. I hired him after I hired another AC person who was trying to rip me off or did not know much about AC.

My house is now cooling and staying cold. And he was affordable!

I started off by requesting an estimate for a dryer vent cleaning. Mr. James Suttle responded quickly. I'm appreciative that James was able to accommodate my schedule to come out sooner than later due to me leaving town. I received a heads-up text that James was on the way and he arrived with another technician right on time. James asked if I preferred them to wear masks before they came in. The vent cleaning took roughly 20 minutes. James communicated any issues well, was professional, and was very courteous.

Alternative Air Heating and Cooling has been our AC/Heater repair company since 2007. One of our AC units went down last week (one of the hottest days of the year), so I called them Saturday night and tech Gage came out the next day on time, as promised, and fixed the AC unit.

Got nothing bad to say about them. They are an honest, fair and a local  company. Next time you have issues with your heating or cooling, give Avnel and his guys a call.

8/19/16- Update:  AC decided to give me problems tonight.  Called Bakers at 7:30 pm and doorbell rang by 8.   1 run capacitor later, I've got nice cold AC again.  Highly recommend.....again.

Turned my furnace on (gas) and it set off the smoke detectors.  Googled heating/AC service for Surprise and got a list.  Baker was the third call and only company to actually answer the phone.  Asked Ken if he could take a look at it Monday (called Friday afternoon).  Ken said he could look at it same day and called in advance.

He serviced the system and furnace running fine.  Just needed cleaning of the AC coil.  Fast, friendly and professional.  Highly recommend.

Tom was great, called him at 3:45 on a Friday and he helped me find the best solution.  I didn't hire them, but would be at the top of my list.  He was intent on getting me the best solution not just selling product.  

I was looking for a mini-split but sounds like moving ducts on my existing central air is the best choice.  

Thanks Tom for pointing me in the right direction, even if that isn't a sale for your firm.   I appreciate great customer service and honesty.

Pineapple Air has now helped us 3 different times ! They have always showed up next day ( always emailed late Friday night and they were here first thing Sat morning !) the 2nd our AC was out and it was well over 100 outside . The warranty company told us Friday that they were not covering but could get us a quote from their company at a discount . We called JP who came sat morning and installed our brand new AC Monday morning ! I cannot stress enough how fast friendly and professional everyone one was! I would never use another company ! Thank you pineapple Air!! You have a customer and referral for life! We still have not even received a quote from the other AC company yet!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Very polite on the phone and in person.  Got my swamp cooler working.  Prompt, professional.  Highly recommend.

I was looking for a contractor to install a complete heating and a/c unit. Calling most of the directory listed companies, I could not get anyone to come out to bid. Then I ran across this new business R&R, what a find! Ray came out as scheduled and on time. He is very knowledgeable and patiently went over the details of his design. I had total confidence in his plan. We scheduled the install and Ray not once disappointed us. He made every appointment and not one late show up. Our system performs perfect! I highly recommend this business.

I had a Home Inspection done prior to the purchase of a condo.
I received my report and invoice via email.
The report stated that the inspection was for ONE 4 ton AC unit
The only item that needed attention was: Low voltage wire on roof.

After closing, I had a firm come out to repair the Low voltage wire on roof.
I found out from them that I actually have a 3 and a 4 ton Heat Pump on this condo. The Low voltage wire on roof was that the complete wiring harness had no insulation due to the sun. I was advised that the 4 ton unit had been overcharged to provide cooling and both units should be replaced. I did get a second opinion which was the same.

I did have both units replaced.
I don't think the report was accurate nor complete.

I WOULD NOT USE THIS FIRM.

I called for an estimate and Brian walked me through my options after reviewing my inspection report. He gave me several options and helped me make the right choice for the situation. We ended up replacing two 21 year old a/c units. He was quick to schedule, had all the machinery needed to do the job and communicated throughout. He also researched rebates to make sure I could get the best value. Definitely worth a call! Great team.

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