Best Heating & Air Conditioning/HVAC in Phoenix, AZ

I highly recommend this company.  The owner is amazingly knowledgeable, fair and honest.  If you need repairs, or a new unit you will not go wrong calling this company first.  

Our air went out Saturday evening, and the owner actually came out at midnight to fix our unit.  He diagnosed the problem in minutes and repaired the unit.  He didn't even charge us because it turned out to be a simple issue.  I can't give this company enough praise.  Very pleased at the service.

These guys were great.  The serviceman was professional and the staff was very nice on the phone.  They did a great job servicing our AC.  I would use these guys in the future!

Mark did an excellent job replacing our 40 gallon  water heater. He came on time and completed the job in no time. Mark is very pleasant and I highly recommend his company

They did a great job for me. He was so nice and walked me through everything. He even took video to show me what was happening in my attic.

Not only did Mike show up and do all the necessary repairs in a timely fashion, but his estimate was less than half of what the previous company gave us.  We'll be calling him again with any AC needs.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

I started off by requesting an estimate for a dryer vent cleaning. Mr. James Suttle responded quickly. I'm appreciative that James was able to accommodate my schedule to come out sooner than later due to me leaving town. I received a heads-up text that James was on the way and he arrived with another technician right on time. James asked if I preferred them to wear masks before they came in. The vent cleaning took roughly 20 minutes. James communicated any issues well, was professional, and was very courteous.

Avnel and his team have been the Honest go to guys for Air conditioning repair and replacement. I'm always out of town and Avnel has taken care of my properties. Without a doubt the most trusted AC company. PS I dont write many reviews, but Avnel deserves it.

David

We called Baker Heating and Cooling Sunday afternoon (new client). Our AC decided to take a dive.  Of course, Sunday afternoon.

Ken answered the phone (sounded like he was climbing down a ladder), took my name and info and said he would be over in 2 hours. Wow!  Awesome.   Ken comes over, does his thing, says the fan motor thingy (my words) is dead and needs to be replaced.
So I go into stealth mode, hop on amazon and Google, search the cost to see if I'm being... well you know.  Ken quoted me $760 installed and I found it online for $550+ shipping.  So with install, he's a great price (soon an awesome price, continue reading)!  But it only came with a 1 year warranty.
Ken has a program I can sign up on, he'll clean both my AC units (in the off season), extend the warranty to 5 years, and discount the part by 15% ($114.00 in this case, making the fan thingy $646 installed! ) for $300 more.  Unless you're strapped for cash, this is a no-brainer, do it!  So I did.  Ken went to work, had everything in his truck, got us cooled down in about an hour.
Awesome service, awesome turn around time, awesome hardware price, awesome response time!
Got an awesome theme going here...

So the next day our AC goes out again.  So, here's the bad right?... or is it more Awesomeness?!!

Ken comes over 2 hours after I call, checks the AC unit, finds some wires that might be an issue and replaces them.  Ken then gave a little educational talk about running my dual AC units.  Everything done, how much for the service call and wires?  Just the cold bottles of water!!  No charge for the service call!  No charge for *my* faulty wires that Ken replaced.
That my friends is Awesome Customer Service!

Please remember it's hot out there and Ken is racing around fixing our AC units.  Please put a few cold bottles of water in the fridge for him!

Thank you Ken!

Tom was great, called him at 3:45 on a Friday and he helped me find the best solution.  I didn't hire them, but would be at the top of my list.  He was intent on getting me the best solution not just selling product.  

I was looking for a mini-split but sounds like moving ducts on my existing central air is the best choice.  

Thanks Tom for pointing me in the right direction, even if that isn't a sale for your firm.   I appreciate great customer service and honesty.

John came out on a Sunday morning because our blower had stopped working! After he greeted our dogs, even taking time to give scritches as needed, he got right to work. It was less than 45 minutes before he had our house nicely chilled. 10/10 would recommend! Thank you so much John!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Not 24 hours, no one answered.
We had an emergency. Needed someone tonight but no one is available in the whole state it seems.

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

Super nice guy! Very knowledgeable. Didn't sell me what I didn't need. Honest. Would definetly recommend.

This company shoots straight and tells the customer like it is. The A/C tech Brian was very knowledgeable and works very efficiently! I would recommend Sorensen Heating and Cooling to anyone that needs good work done at a fair price.

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