Best Heating & Air Conditioning/HVAC in Phoenix, AZ

All the reviews I agree with. He is so honest, he feels immediately like a family member! Pets my cat, super friendly and confidently tells me what needs/doesn't need. I bought my new air con from him after meeting him for 10 minutes and had seen many others over the years. He will give you the straight talk, no BS and will not upset you. I would recommend him to anyone!

Absolutely TERRIBLE service!!! I noticed my air conditioning units were not cooling as efficiently as they should, so I requested a technician to come and diagnose the problem. When I scheduled the appointment, I was asked what the problem was and I clearly explained it. The technician comes and asks what's the problem? This shows a lack of communication between the technician and those in customer service. Secondly, he would NOT look at the units unless he spoke to me, the owner. The customer service rep should have made it ABSOLUTELY clear that I needed to be present if this is the case. I had to work and I asked my caretaker to be present on my behalf. I never had an issue with this from other home service companies before, so this is just ridiculous. Lastly, all the technician did was look at the units and say they're too old. He did not bother to open it, check inside, or anything like that. Our units are 18 years old, and although they are not the newest, I know that units can last at least twenty years with the proper maintenance. Just simply stating they're too old without giving any further diagnosis or explanation is absolutely appalling. This company is highly unprofessional and I recommend you take your money elsewhere!

EDIT: I was already aware that there would be a $59 service fee PER unit when I scheduled the appointment and I confirmed that was alright. Listen again to the phone conversation if you can. Your technician also would not have known it had been maintained in the past since your technician DID NOT touch them at all! He simply said it was TOO OLD and did nothing further to diagnose the issue. I could have done that myself for FREE! I have already found another company that was able to diagnose the issue and already fixed one of the units RIGHT away. Again, do NOT waste your money on this company.

Mark did an excellent job replacing our 40 gallon  water heater. He came on time and completed the job in no time. Mark is very pleasant and I highly recommend his company

Great service provided; punctuality, affordability, and professionalism!

Don't hesitate to call for your next AC services!!

Mike was very professional and informative. He explained everything he was doing in detail (prior to doing any work) and answered all my questions. I was informed every step of the way. I saw his reviews in yelp and I'm really glad I chose his company for all my A/C needs. I would recommend Cooler Tymes for any A/C service or repair.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

I started off by requesting an estimate for a dryer vent cleaning. Mr. James Suttle responded quickly. I'm appreciative that James was able to accommodate my schedule to come out sooner than later due to me leaving town. I received a heads-up text that James was on the way and he arrived with another technician right on time. James asked if I preferred them to wear masks before they came in. The vent cleaning took roughly 20 minutes. James communicated any issues well, was professional, and was very courteous.

Awesome company! My tech was early which is super awesome when you are sweating. Demitiri was very personable and efficient. He explained what was wrong and promptly fixed it. I feel like we also got a fair price! Thanks Dimitri

It was hot.....we were sweaty.....so we called Baker Heating and Cooling to help us out.  They replaced our 20 year old unit with a new one for a very reasonable price.  We are now cool, comfortable and happy!  Great customer service from the office staff to the technicians who came to the house. We will use Baker Heating and Cooling again and highly recommend.

Amazing service! They do our AC maintenance and always take care of us.  I don't know anything about AC and how all of that stuff works but everytime I have a question or concern, I know I can always reach out to them and I get an answer or have them come out and check my unit! They are super friendly and very professional!

My a/c went out. I called Pineapple Air and John picked up on the second ring. Told him my issue and he informed me that he could be at my house within 2-3 hours. 2 hours later he's here with the problem diagnosed and fixed! WOW!! This company I definitely recommend. I'm very impressed.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

My wife and I had our Ac go last week .My wife looked around talked with the owner and he did everything in his power to help us out .The owner's crew showed up today and where professional and explained everything amazing customer service!!!!!!!! They are family owned and operated amazing company!!!!! Thank you guys.

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

I called Kyle around 11:30 on a Thursday when our AC unit started to act a little funny, expecting to be put on the schedule for the following week but he made it out same day! WHAAAT?! Most other AC companies, especially in the AZ summer, are slow to respond and put you on the schedule for a week later unless you want to pay extra. Not Kyle. He was kind, professional and did an amazing job. I honestly can't say enough about the service we received and I will absolutely be recommending him to EVERYONE I know but also using him in the future!

Brian came out once again to review and maintain our HVAC system.  Does not get any better then this guy. Excellent communication and service from start to finish. If you need any HVAC work done, without a doubt call Brian and he will get the job done promptly, fairly priced, and always with the utmost care and quality.

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