Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Excellent price and service.  Did everything as promised and could not ask for anything more.  They communicated well and the install was flawless and expertly done. I am definitely a customer for any needs in the future.

I never, ever, ever have written a review for a company before but felt that the service was so amazing I had to! Our upstairsAC unit began to go out 2 weeks ago. It was a slow decline so we decided to ask around for recommendations from friends for a great AC company. The first company came out, charged me 140 and told me I needed a new unit without even going in my attic. The second company came out, put a capacitor in one of my units, and told me the other one needed a new unit. Then my very smart, very thorough husband called a few more companies. Cool touch came out immediately to discuss the new unit as that is what we thought what we needed. Chris (and they are all named Chris) came out and went over options. They were not the cheapest but they were honest and provided quality which you really want in an A C company. We wrote up a proposal and discussed the financing with the agreement their tech would come out to check the units before full committing to the purchase  of a new unit. Their tech (Chris) was there 2 hours later and looked at both units. He determined that we have a split AC unit, put a capacitor in the 2nd unit as it had blown, and now we have cold air blowing out of both units! What I love most is their honesty, hard work, and quick response! We are aware our units are older and will need to be upgraded. When they do, Cool Touch will be the only company we will use and only company we will recommend from here on out! My husband is seldom impressed by companies and we both agree that his research has paid off and they have definitely earned a lifetime customer.

We found mold under some crumbling paint while prepping to paint a bedroom. Wanted to have someone come out and fix as we know how dangerous mold can be. Kyle came out, was extremely informative and alleviated our worries in terms of what needed to be done. Did not try to oversell or do unnecessary work. I would definitely use this company in the future and recommend to others.

Super prompt and honest. Derek was a life saver after our home warranty company left us with no A/C for two weeks. He immediately reached out to schedule a time. He was actually able to arrive before his estimated window of arrival. He diagnosed what was wrong and gave us our honest options rather than the run around we kept getting from other places. He fixed the issue right away which was amazing. I definitely recommend Derek and this company. Phenomenal service

Ten years ago Mike sold me a Trane air conditioner to replace my builders grade unit.  This week the coil sprung a leak.  He found and patched the problem to get the house cold again.  He also found out the coil was still under warranty.

My son is a house inspector.  He said replacing the coil just before the warranty expired is about as good as it gets.  

Thanks for another save Mike.  Your incredible effort to keep my house cool was way beyond expectations.  As an old guy self quarantined your help makes a huge difference.  Thanks for wearing a mask while doing the service.  Get an IV and stay safe!

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

James has been doing all HVAC work on my house for the past two years including working on my AC unit, replacing my thermostat, and removing 4+ pounds of lint from my dryer vent. He has always been very prompt, friendly, and professional. He provides text messages with updates of his arrival as well as text messages with photos when the job is finished. I highly recommend using him for all of your HVAC needs!

Needing an Air Conditioning repairman equals the question Can I trust them?  I live miles out of town, and too often when I hire someone, they simply don't show up and won't return my calls after they learn how far I am.  Alternative Air kept me updated on their progress with their previous appointment and showed up exactly on time.  Ten minutes later, the job was done.  All I needed was a new capacitor.

We called Baker Heating and Cooling Sunday afternoon (new client). Our AC decided to take a dive.  Of course, Sunday afternoon.

Ken answered the phone (sounded like he was climbing down a ladder), took my name and info and said he would be over in 2 hours. Wow!  Awesome.   Ken comes over, does his thing, says the fan motor thingy (my words) is dead and needs to be replaced.
So I go into stealth mode, hop on amazon and Google, search the cost to see if I'm being... well you know.  Ken quoted me $760 installed and I found it online for $550+ shipping.  So with install, he's a great price (soon an awesome price, continue reading)!  But it only came with a 1 year warranty.
Ken has a program I can sign up on, he'll clean both my AC units (in the off season), extend the warranty to 5 years, and discount the part by 15% ($114.00 in this case, making the fan thingy $646 installed! ) for $300 more.  Unless you're strapped for cash, this is a no-brainer, do it!  So I did.  Ken went to work, had everything in his truck, got us cooled down in about an hour.
Awesome service, awesome turn around time, awesome hardware price, awesome response time!
Got an awesome theme going here...

So the next day our AC goes out again.  So, here's the bad right?... or is it more Awesomeness?!!

Ken comes over 2 hours after I call, checks the AC unit, finds some wires that might be an issue and replaces them.  Ken then gave a little educational talk about running my dual AC units.  Everything done, how much for the service call and wires?  Just the cold bottles of water!!  No charge for the service call!  No charge for *my* faulty wires that Ken replaced.
That my friends is Awesome Customer Service!

Please remember it's hot out there and Ken is racing around fixing our AC units.  Please put a few cold bottles of water in the fridge for him!

Thank you Ken!

Professional and reliable. Texted before appointment and on time.  Price for general service was a bit higher than I wanted to pay but Steve was thorough. He also educated me on the best filter for my AC and my needs. I definitely recommend them

I called for a quote for replacement of a whole AC system on Saturday night around 6pm and asked for his soonest available time for a quote. JP was able to come that same night a few hours later after all his other calls. The customer service was excellent and JP was very informative and knowledgeable. We ended up purchasing a new unit that same night, and they were able to get it installed on Monday. The installation guy, Bill, was friendly and professional. He did a great job and cleaned up well after he was finished. The AC unit has been working great and the Ecobee thermostat they installed is a great feature! We used to have to set our thermostat to 71 in order to keep the hot master bedroom cool enough to sleep in, but now we keep it at 76 while we're home and 74 when we sleep. It's been one week since installation and we've never had to go below 74. This will save us a ton of money in the long run! Great experience with Pineapple Air.. highly recommended!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

You know how when you find good people, it's evident? Good people have a certain way they talk, a certain way they walk, a certain way they help you through things.

Gerald and his team, (which I think consists mostly of his family) are just plain good people.

We had the unfortunate circumstance to have both of our A/C units experience issues in the summer of 2020 (of course, need I say more?). By the time we started talking with Gerald, I had already been on an a/c contractor parade. I buy nothing that will cost 10k+ without shopping around, so we're talking Excel spreadsheet comparison with all the different quotes, ideas, suggestions, etc... (Side note: if you'd like my spreadsheet, shoot me a message and I'll happily send it over).

I can say Gerald wasn't the least expensive option on the list, but was definitely one of the better prices, and his company offered a labor warranty that was 2.5x longer than the next closest installer. Bang for the buck-- this was a no-brainer.

On install day his team showed up and they're delightful. I can't imagine working in 100+ degree heat in an attic all day, so I honestly couldn't be more thankful. They're polite, informative and again, just plain good people.

I watched our old stuff hit the road and the new stuff come in, and wow. Totally awesome.

Yelp tells me this review is pretty epic (their words), but really it's these guys who are pretty epic. Save yourself the contractor parade. What you get here is an amazing value at a great price. Couldn't be more pleased!

Great Company!  Came out quickly and was very fair Pricing and great communication.   Did a tune up on our unit!

Kyle came out quickly to diagnose my AC problem, gave me multiple options / prices for repair thru replacement. I had already d cider to replace the units and Kyle's quote was much less than the competition and he sent a crew out the following day to do the install. Overall a great experience and I am very happy with the units and value I received.

During an air conditioning tuneup being performed by another company, the technician found a bad blower wheel in my air handler. He gave me an (in my humble opinion) outrageous estimate for the repair (almost $600). He actually tried to sell me an entire new system. After he left, I called around for quotes and Sorensen came in at a little over $300, which seemed a little more reasonable. Even though my unit was still functioning, they got me on the schedule the next afternoon. Brian showed up and did a fantastic job, in and out in less then an hour. He showed me the old blower wheel, which was in pretty poor shape, causing my air handler to vibrate when it was running. Needless to say, I highly recommend Sorensen. They are honest, reliable, and won't rip you off!

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