Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Joe is an amazing guy and total lifesaver.

Early this morning I noticed that one of our a/c units that cools half of our house (including my 1 year old's bedroom) stopped producing cold air. One company (who I won't name) came out and told us that we needed to replace the defrost board and would have to call the manufacturer to find a company that could replace it. Pretty useless information midday on a Sunday in the summer in Arizona.

At this point it was about 85 degrees in the house and 105 degrees outside. I called another 8-10 companies (including those open 24 hours), and none of them could come out today.

Just as I was getting ready to find a hotel for my family to go to for the night, my husband found Joe, who told us he could fix it right away. He came by within an hour and figured out that the previous guys had actually blown a fuse and made the problem worse. Joe fixed everything within 30 minutes max and didn't need to replace the defrost board.

Not only did Joe come to our house at 5:00 pm on a Sunday, he essentially had to do a chin up just to get into our attic on a 105 degree day (we don't have a tall ladder).

He is the only person I will ever call to fix my a/c in the future!

Helped us out when we were in a bind.

I checked yelp, and this company seemed the best, so I called. Our AC went out on a Friday afternoon, and the warranty company wouldn't send someone out til Saturday! GRRR. When I looked that company up on yelp, they weren't even on here! That's when I started looking to see who actually knew what they were doing and ethical, and found Cool Touch.

I called on a Saturday, and the gal explained the AC units they use/ recommend, due to the warranties the different companies have on their units and based on how often they break. I ended up getting a payout from the warranty company and using Cool Touch to get a new AC for our house.  They couldn't come until Monday to evaluate, and Tuesday to install. Meantime, we had to buy a window unit (I saw some other company, or maybe it was this one? offered another customer a window unit on loan--we didn't get that offer). our window unit sufficed until it was time to get the new one, so hopefully we won't have any issues for a while now!

Anyway, they got right out on Monday, just like they said. The other good thing? they have financing options through a credit union, so they were able to get me a loan so I didn't have to come up with thousands of $$ that I didn't have on the spot or go w/o ac forever and buy a bunch of window units for all over the house for much less.  *whew, what a relief*

They asked some ppl to reschedule for Tuesday so they could install our unit, since it was an emergency, so a big thank you to Cool Touch and their awesome understanding customers who were just upgrading to a bigger unit.  Luis came and explained everything about pricing both on the phone and then w/ his chart in person, and let me pick based on what I wanted to spend. He also said to go to Cool Touch's website, where I found the financing info. I applied online and within an hour, they had an answer for me.

FYI, in case you're getting an AC installed and yours, too, has been out for days: it takes longer than a little while to get the house back to (whatever your normal temp was). They had ours installed in just over 3 hours (we have the unit on the side of the house and air handler inside, no attic or roof access needed here). The house was in the 90's, and you could feel it getting cooler, but it still took until maybe from 1145am when they finished, until about 10 or 1030 pm to get the house back to 78 degrees (we had it off for 3h due to the SRP 3h pricing plan 3-6). We have a 1-story house. I called them about 8pm and left a msg why wasn't my house back to 78 yet? should it take this long? I didn't get the msg that the guy called me back, but then Luis called me the next morning (on July 4th, no less) to check on me and see if the house was cooled down yet. I told him it was, but why did it take so long? He said that because mine was off for days, the attic and all the walls were absorbing all the heat of the sun, and it took longer to cool all that back down again.

They still need to come and check the blower fan, as it's not as high as they said it would be,and therefore my rooms are still, some warmer/some colder, but I'll wait for the emergencies from our summer heat to be over to get on their schedule for that.

Thanks, Cool Touch! You rock!

Had my hot water heater maintenance done by XCompany which caused a leak on the pressure valve. I was told it would have to be replaced at a cost of 1,800.00 - I got a few more quotes until the price went down to a couple around 1K, including Safe Dry Out.
Safe Dry Out is the only one who bothered to ask what was wrong with the water heater and suggested it could be fixed instead. I went from having to fork out 1,800.00 to only spending 150.00
Mike could have easily gone with the rest and said the only solution was to replace it. This to me shows integrity and honesty. The quality of work was excellent and, to top it off, he was extremely patient with my 80 year old father hanging around. Thank you Mike!
Will definitely call Safe Dry Out for any future plumbing needs.

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

I wanted to get my AC up to speed before the hot weather gets here. I'm pretty busy during the week,  so I checked Yelp on Saturday morning. Cooler Tymes had great reviews so I gave them a call. The owner, Mike called me back Saturday evening and set up a time for first thing Sunday morning.  He showed up on time and was very knowledgeable and friendly. Diagnosed my problem and had me ready to go in no time at all.  Even gave me a discount on my repairs!  Couldn't be happier with the service, and I now have a permanent HVAC guy!  I will happily refer Cooler Tymes to everyone I know!!

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

I started off by requesting an estimate for a dryer vent cleaning. Mr. James Suttle responded quickly. I'm appreciative that James was able to accommodate my schedule to come out sooner than later due to me leaving town. I received a heads-up text that James was on the way and he arrived with another technician right on time. James asked if I preferred them to wear masks before they came in. The vent cleaning took roughly 20 minutes. James communicated any issues well, was professional, and was very courteous.

I have been a customer since 2018 for fall and summer checks and great support.  However I had prepaid our spring/summer check for this year and scheduled our check for the first part of June. They called and said they were sick and they would call and reschedule. No call so I called and no way to leave a msg, mailbox full.  Was trying to stay supportive of the time and wait but I will move on to another company and learned my lesson of prepaying a service.

I've done business with Baker Heating & Cooling for 7 years.  GREAT Customer Service.   Had them install my new units last October 2021.  Very happy with the install and the quality of the units.   Highly recommend  

Margie Cornelison

Tom was courteous, quick, and informative in a semi-emergency. Couldn't be happier with the service. I will use them from now on for any HVAC needs.

I had someone out to my house in just a few hours and my AC back in good condition all in the same day. Prices seemed fair and the technician was polite and professional.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

You know how when you find good people, it's evident? Good people have a certain way they talk, a certain way they walk, a certain way they help you through things.

Gerald and his team, (which I think consists mostly of his family) are just plain good people.

We had the unfortunate circumstance to have both of our A/C units experience issues in the summer of 2020 (of course, need I say more?). By the time we started talking with Gerald, I had already been on an a/c contractor parade. I buy nothing that will cost 10k+ without shopping around, so we're talking Excel spreadsheet comparison with all the different quotes, ideas, suggestions, etc... (Side note: if you'd like my spreadsheet, shoot me a message and I'll happily send it over).

I can say Gerald wasn't the least expensive option on the list, but was definitely one of the better prices, and his company offered a labor warranty that was 2.5x longer than the next closest installer. Bang for the buck-- this was a no-brainer.

On install day his team showed up and they're delightful. I can't imagine working in 100+ degree heat in an attic all day, so I honestly couldn't be more thankful. They're polite, informative and again, just plain good people.

I watched our old stuff hit the road and the new stuff come in, and wow. Totally awesome.

Yelp tells me this review is pretty epic (their words), but really it's these guys who are pretty epic. Save yourself the contractor parade. What you get here is an amazing value at a great price. Couldn't be more pleased!

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

Full disclosure here - Kyle has been a friend to my family for many years - which made things all the better when he set up his own HVAC business.  We knew we'd finally have someone truly trustworthy if and when our AC unit went south.  And it went south in a big way just over a week ago.  We needed a complete replacement during Kyle's busiest time of the year, and Kyle came through.  We now have a near top-of-the-line, high efficiency system.  The installation was timely, clean, and hassle free.  This is a man you can believe in.

Brian did a great job installing our new unit, very professional! Thank you for making our house cold again!

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