Best Heating & Air Conditioning/HVAC in Phoenix, AZ

WOW!!! This is an incredible company/service! Our AC stopped working over the weekend and Joe came out to our house at 10pm to fix it! Turns out it was incorrectly wired so he fixed that and fixed our Nest adjustment real quick and didn't charge us and refused to take any money since he didn't replace any parts. We were beyond grateful since we have 2 small kids and wouldn't have survived the nights heat since it's triple digits! Thanks sooo much Joe! We will definitely recommend him to all our friends and family. Honest, reliable and extremely knowledgeable. Best service.

I hadn't had my air conditioner looked at for about 8 yrs. (I'm a snowbird and don't use it much) so thought I would have it serviced. My sister said leave it alone if it isn't broke don't fix it, because they had a company and after they left it had all kinds of problems they never had before. However I researched Yelp and decided from reviews to try Cool Touch. The receptionist was friendly, the service man was polite, and when he was done he said it works fine and doesn't have any issues. I breathed a sigh of relief. I trust it will continue to work fine. I was pleased with this company.

Mark did an amazing job on the installation of my garbage disposal.  Also reasonably priced.  Will definitely call him for my Plumbing needs.  Recommended.

They did a great job for me. He was so nice and walked me through everything. He even took video to show me what was happening in my attic.

Mike was very knowledgeable and willing to explain what he was doing. For a first time homeowner, I like to know what's going on. Respectful, honest and did what I needed him to do. I'll certainly use him again for any AC needs.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

The owner / technician rushed the job and let me without a dryer for a week as the dryer vent wasn't properly treated.  He finished with a tape job and broke our fixture next to the dryer.  The quote for proper repairs never came.  Use the next guy.

Just had an HVAC guy here to do a summertime check up on my A/C unit, before the unit has to work hard over the next few months.  It was a good thing I had him out, he showed me melted plastic and melted wires he found inside the control box.  That's replaced!  Keeping Molly 'n me safe. Thanks, Evan of Alternative Air.

I've used this company a couple of times since moving in two years ago and have always been happy with their service and their prices have been fair.  They come out the same day or next day of when I call.

The technician never showed up. The picture in this review clearly shows an email with an appointment at 8 AM. At 1050 AM, I got a call from this company dating that their technician was running late but he works be arriving in about 30 minutes. He still never showed up. I posted a bad review here and the owner replied adding that his morning appointments go from 9AM until noon and I canceled on him. Not true. A woman from the office even called me to apologize. Why would they apologize if they did nothing wrong? Normally I would let this go but I won't be portrayed as a liar. The guy was a no show.

outstanding group of well trained professionals who went out of their way to hflo me. 90 yr old female living alone who's 20 yr old ac went out. Tom & co workers at my house Nxt morning 8:00 am. crane & new ac at my house 9:00 am. new ac on my roof by noon. running & cooling house. no other company would it could do this for  a customer. thx forever

I had someone out to my house in just a few hours and my AC back in good condition all in the same day. Prices seemed fair and the technician was polite and professional.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Very polite on the phone and in person.  Got my swamp cooler working.  Prompt, professional.  Highly recommend.

Great Company!  Came out quickly and was very fair Pricing and great communication.   Did a tune up on our unit!

Quick help, nice guy and easy to schedule with! Definitely will recommend! We had an emergency when our AC went out in the middle of Phoenix summer....on a Friday... He was able to come out that Friday evening, check it out, give us a temporary fix until he got the part in and then fixed it the following week. The temporary fix kept the ac working so we didn't have to stay somewhere else. Super great experience!

Brian and Ryan were extremely helpful in repairing and replacing parts to my AC unit.

Brian answered my calls and questions over 2 different days and was super informative and understanding. I had my Ac unit stop blowing cold with 3 dogs and 2 kids in the house.

Ryan came out over two days and worked extremely quick. Super friendly, awesome work ethic and takes pride in his work. I'm sure I could have found maybe someone cheaper for the repairs but the quality is always worth the extra money.

Would highly recommend for anyone in the west valley who may need AC repairs.

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