Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Joe saved us both time, once when it was 100 degree and the AC failed and then when it was 50s and the thermostat didn't work correctly. He came out quickly and fixed everything. He is genuine and professional, such a gem of human being. I'm so happy to have a reliable HVAC person to call.

The worst!! Had to call my landlord letting him know that our A/C wasn't working properly (obviously we been living here for couple of years and know how it works) he decided to call cool touch they came out the next day and the technician only check the thermostat and said nothing is wrong with it and tells me it's $59 dollars for me coming out then on his notes he put tenant unhappy with temperature. Three days later boom A/C breaks down. Called landlord again to let him know A/C wasn't working and of course he called cool touch again they came out the next day again another technician came out same procedures then goes well the A/C seems to be working ok but let me check it out again he goes in the roof then says I did something to it it may work but it looks like it may be a duct problem not an a/c problem. So two days later they send the license duct specialists to check out the problem he says there's nothing wrong with and duct your problem is your compressor on your a/c but I don't know how to do that there gonna have to send an a/c technician. Five hours later the a/c technician comes and says keep your a/c on until the compressor goes out or your a/c doesn't make any noise when that happens call us and will come out the next day! So as of right now we're on our six day on a 91 degree house with the un working a/c just making noise to the fullest with no cold air way to do your job

Mark did an amazing job on the installation of my garbage disposal.  Also reasonably priced.  Will definitely call him for my Plumbing needs.  Recommended.

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

Saved me from spending nearly a thousand dollars on unnecessary repairs!  I was receiving complementary AC tune-ups from a big name AC company because I'm a first responder. On a recent tune-up, the technician found a leak in my evaporator coil and faulty capacitors on my 2yr old Lennox unit.  My AC has a 10yr parts warranty but I was responsible for labor costs and I was told that labor was going to be about $1000. I thought it was odd that a 2yr old unit would already be having problems (and the labor costs seemed high) so I called the manufacture for advice and they referred Cooler Tymes among others. I talked to Mike, the owner, and he came over the same day. He checked over everything and found there was nothing wrong with my system! He even looked at the other company's paperwork which said my capacitor numbers were bad and he showed me the numbers were actually fine. That and if repairs were necessary, he would have charged a fraction of what the big name company was going to charge. Thank you again Mike! I will definitely be using Cooler Tymes for any of my AC services in the future!

Great service at reasonable prices. Arthur showed up to my house early the day after Christmas and resolved the issue quickly. He cleaned my HVAC system and tested it to make sure it was working at peak performance. I would strongly recommend RMIII AC and Heating. A+

Justin arrived on time, at the very beginning of the estimated time window. He knew exactly what the issue was and how to fix it. He was courteous and professional and fixed everything on the first visit. He also knew the correct trip fee as per our home warranty. I would definitely use them again should the need arise.

A/C went out about 9 pm on a Fri night.  Called Alternative Air at 8:00 am Sat. morning, left message; called a 2nd time, left another message.  We were about to try someone else when they returned our call  around 8:30 but could not come out until 3:30-4:00.  They called at 4:15 pm and said they would be here in 10 min., and then arrived 30 min. later at 4:45 pm.  It was just a capacitor, quick and easy fix, done by 5:00 pm - and charged $160!!!!  That seems a bit excessive for a 15 min. fix, and that included the time he sat in his air conditioned truck while writing up the bill.  Have no problem when earlier calls take longer than expected and arrive late for us, but don't call at 4:15 and say you'll be here in 10 min and don't show up for 30 min.  You can get anywhere in Maricopa in 10-15 min. max.   He should have said he'd be here in 30 min., not 10, and it would have been okay.  He was courteous and professional otherwise, got the job done - but still think $160 for a 15 min. job is ridiculous.   One other thing, they don't itemize the billing, just a flat $160.  Did not break down how much for the part, how much for labor.  I don't think the capacitor could have cost that much, and if you figure about $100 in labor for 15 min., that comes to $400 an hour labor charge, assuming with mark-up about $60 for the part.   Think we might try someone else next time.  Prices should be estimated before the work is done - sort of too late once they do the work and hand you the bill.

We signed up for the maintenance plan that Baker heating & Cooling offers, due to the very good work and personal attention we experienced on our first service call.
I wondered if it would always be as easy to get great service like it was the first time.
Well, the quality of service is quite consistent. Even the scheduling is effortless.
Just called to see about scheduling appointment, and within five minutes I got a call back. Ken makes us feel like we are his only customers, he easily and quickly had a schedule for us and we look forward to having him out to work his magic. I normally do not get such a personal level of service from HVAC companies. Ken's promptness, quality of work, and his availability are worthy of an extra good update to my review here. Thanks Ken!

Tom was great, called him at 3:45 on a Friday and he helped me find the best solution.  I didn't hire them, but would be at the top of my list.  He was intent on getting me the best solution not just selling product.  

I was looking for a mini-split but sounds like moving ducts on my existing central air is the best choice.  

Thanks Tom for pointing me in the right direction, even if that isn't a sale for your firm.   I appreciate great customer service and honesty.

I called in a haste after being overzealous and attempting to install a smart thermostat during a nice 113 degree day. Well I butchered the install and called several companies in a panic seeing who could fix it immediately. After being brushed off by several companies and pushed back to a month out, Pineapple saved the day. I wish I remember the name but whoever I called went above and beyond. He advised he was swamped with several jobs but wanted to try and help me over the phone to save a service call for a small job. He politely informed me that I had a heat pump (as I was used to a furnace) and that all I had to do was fix a single wire. Boom wire repositioned and the AC was blowing cold again. From now on, I've found my heating and cooling company based on the courteousness and helpfulness of this company.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Spoke with the owner on the phone. We are another business and need some on going thermostat installs. Gerald was straight forward and polite and said we wouldn't be a good fit. But good dude and would call him for other work and didn't waste a bunch of my time.

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

Kyle is dependable, super efficient, and stands behind his work.  He installed a mini-split from start to finish in 4 hours all by himself, for far less than competitors.  AND he loves this country, and is a veteran.

I hired Sorensen Heating and Cooling for regular air conditioning service.  Brian is very knowledgeable, honest, and he explained everything clearly to me.  There were no hidden costs and I never felt pressured into paying for anything extra or unnecessary.   He called me 30 min prior to let me know he was on his way and arrived within the allotted window of time.  In addition, he brought his own ladder and shoe covers!  I am very pleased with this company's service and will definitely hire them in the future.  I highly recommend Sorensen Heating and Cooling.

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