Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Joe came and fixed my capacitor in literally less than 10 minutes. Very honest and no hidden fees.  Such a class act.  Then I called him 6 weeks later for what I thought was a recurrent issue and he drove 25 minutes to see what was wrong.  It turns out nothing was wrong and it worked on its own.  I wanted to pay him for his time but he said he doesn't charge.  We need more good people like Joe and cool/hot Guys!  Top notch honest service.

I never, ever, ever have written a review for a company before but felt that the service was so amazing I had to! Our upstairsAC unit began to go out 2 weeks ago. It was a slow decline so we decided to ask around for recommendations from friends for a great AC company. The first company came out, charged me 140 and told me I needed a new unit without even going in my attic. The second company came out, put a capacitor in one of my units, and told me the other one needed a new unit. Then my very smart, very thorough husband called a few more companies. Cool touch came out immediately to discuss the new unit as that is what we thought what we needed. Chris (and they are all named Chris) came out and went over options. They were not the cheapest but they were honest and provided quality which you really want in an A C company. We wrote up a proposal and discussed the financing with the agreement their tech would come out to check the units before full committing to the purchase  of a new unit. Their tech (Chris) was there 2 hours later and looked at both units. He determined that we have a split AC unit, put a capacitor in the 2nd unit as it had blown, and now we have cold air blowing out of both units! What I love most is their honesty, hard work, and quick response! We are aware our units are older and will need to be upgraded. When they do, Cool Touch will be the only company we will use and only company we will recommend from here on out! My husband is seldom impressed by companies and we both agree that his research has paid off and they have definitely earned a lifetime customer.

We found mold under some crumbling paint while prepping to paint a bedroom. Wanted to have someone come out and fix as we know how dangerous mold can be. Kyle came out, was extremely informative and alleviated our worries in terms of what needed to be done. Did not try to oversell or do unnecessary work. I would definitely use this company in the future and recommend to others.

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

Mike came out to my house today. My air conditioner was unable to bring the house below 80 degrees and it was working its butt off trying to do so. He called me back within 15 minutes of me leaving a message and scheduled a same day appointment. He was on time to the appointment and swiftly got to work. He took the time to educate me on the problem at hand and even gave advice on how to optimize the performance of the system. My unit was very low on freon. He was able to fill the unit and normalize several measures of pressure and temperature that were way outside of optimal norms. At the end of the day I paid $365 for the service call. I was charged $70 per lb for the freon and $85 for the service call. Upon investigation in price comparison on the internet this seemed an average price. It was definitely no deal, but it wasn't a rip off either. Overall, I would call Mike and Cooler Tymes again as the service was professional and friendly.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

Justin arrived on time, at the very beginning of the estimated time window. He knew exactly what the issue was and how to fix it. He was courteous and professional and fixed everything on the first visit. He also knew the correct trip fee as per our home warranty. I would definitely use them again should the need arise.

A/C went out about 9 pm on a Fri night.  Called Alternative Air at 8:00 am Sat. morning, left message; called a 2nd time, left another message.  We were about to try someone else when they returned our call  around 8:30 but could not come out until 3:30-4:00.  They called at 4:15 pm and said they would be here in 10 min., and then arrived 30 min. later at 4:45 pm.  It was just a capacitor, quick and easy fix, done by 5:00 pm - and charged $160!!!!  That seems a bit excessive for a 15 min. fix, and that included the time he sat in his air conditioned truck while writing up the bill.  Have no problem when earlier calls take longer than expected and arrive late for us, but don't call at 4:15 and say you'll be here in 10 min and don't show up for 30 min.  You can get anywhere in Maricopa in 10-15 min. max.   He should have said he'd be here in 30 min., not 10, and it would have been okay.  He was courteous and professional otherwise, got the job done - but still think $160 for a 15 min. job is ridiculous.   One other thing, they don't itemize the billing, just a flat $160.  Did not break down how much for the part, how much for labor.  I don't think the capacitor could have cost that much, and if you figure about $100 in labor for 15 min., that comes to $400 an hour labor charge, assuming with mark-up about $60 for the part.   Think we might try someone else next time.  Prices should be estimated before the work is done - sort of too late once they do the work and hand you the bill.

My AC stopped blowing cool air and we found Ken through Google and contacted him.  He came within an hour and knew what the problem was right away and fixed it on the spot.  His service was quick and very professional.  I would have Ken do all of my heating and cooling services when needed.  Thank you Ken!

After being unhappy with our HVAC Service Company, I tried Mountainside Air in Phoenix.  Steve came out this morning at the time they said they would be here, I couldn't be more pleased with his professionalism and knowledge. He was great, on top of that they are very nice people that provide great customer service. I highly recommend this Company.

Called them back to do maintenance on the second AC of the house - just as amazing service!
10/10 will recommend!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Excellent company  to work with. Good price with crew on time. Masks worn. Great job and was done with installation in 4 hours. Would  use again .

Great Company!  Came out quickly and was very fair Pricing and great communication.   Did a tune up on our unit!

Kyle Wilson Air Conditioning recently replaced our AC and heating system in our home in Peoria. First of all, Kyle was there to personally oversee the entire project which was completed in less than a full day. The installation and cleanup went smoothly, including the crane which was arranged by Kyle due to our narrow side yard access.  They use American Standard which are quality systems made by the same corporation that makes Trane systems. Kyle himself was involved in all aspects of putting the system in our home, and he personally came by several times after the installation was complete to address some issues we had.  I have to say he has gone far above and beyond our expectations for service and satisfaction and we love our new American Standard system.

I contacted Sorensen Heating and Air Conditioning to come out and service my AC unit before summer hit.  After several snags with scheduling and finally getting them out I was impressed with their service and knowledge.  They were very professional, took the time to explain what they were going to do.  Afterwards I was shown what they did and any recommendations.  I appreciated the no up-selling service and attitude.  I will use them again in the future, be patient as communication is a bit spotty.

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