Best Heating & Air Conditioning/HVAC in Phoenix, AZ

This is the guy you want to talk to before you hire someone else.  The electronic ignition went out in our Jenn-Air gas cook-top.  Before we even scheduled an appointment, he asked us to pull out the drawers to find the electrical plug in and make certain it was plugged in.  We did that, and is was unplugged.  Robert saved us a service call.  If anything else goes wrong with our Jenn-Air applicances, we will be calling him first.  All his reviews have been spot on.

I used this family-owned company 3 times and I trust them 100%! Jeremy and his father Jerry are really great, knowledgeable, and efficient!!!!

Great service from Nick and his company, I literally texted him nextdoor this morning, he responded very fast, and was at my house in 2 hours to fix our AC unit, now it starts and operates much better, much quieter. Thank you very much, wish you and your company all the best...Vince (U.S. Navy (retired))

Read the Yelp reviews & decided to call Wise Mechanical.

Very professional approach to our problems..within a short period of time the issue was resolved! I asked Joe Wise (the owner) if he like do a check our HVAC units for wintertime..he suggested I wait until it got colder & he would check at that time! I appreciated his honest approach as he indicated I'd be better waiting!

No question that we will use Wise Mechanical again. Jim is very approachable,listens intensively & is only interested in doing work in a professional manner. The charge was fair & reasonable!

Don't hesitate to call their company,you definitely won't be disappointed!

James came by in the middle of summer- at 330 pm ( heat of the day) and got up on our roof and did an amazing job cleaning the coils - inside and out, checked my system and said said everything was working perfectly. Thank you for your hard work! he was recommended through a friend- so I am recommending his service to everyone!! Thank you again so much!

I had recently purchased a smart thermostat for our rental home & needed an AC professional to come install the unit as we were unable to do so ourselves.  Ecobee offers HomeAdvisor as an option to help look for technicians within your area that can help with the install.  Within 5 min of speaking with the representative from HomeAdvisor, I got a phone call and text from 480 Mechanical following up on the request.  I called back and was immediately able to schedule for a technician to come install the thermostat same day, as they had an available window.  From the time that I booked with the company to the time the technician arrived, I was updated on his ETA.  The service technician that installed our unit was Dominic.  Dominic was very informative and helped us understand the different functions of the smart thermostat that we had purchased.  He also gave us helpful tips as we are first time AZ residents. I highly recommend this company to anyone who needs professional AC assistance.

Thanks to Comfort One, my AC issue was addressed & fixed all on the same day  - professional from start to finish! No one wants to deal with 100° plus AZ weather, a pandemic & an AC failure all at once! THANK YOU @ Comfort One for the quick fix, & great service!

I left a voicemail 3 days ago and never heard back from anyone.  I tried again today and got voicemail again.

Another company 'fixed' our 7-year-old air conditioning unit that wasn't cooling but had to be called back a few weeks later because it failed again.  The diagnosis the 2nd time was a shorted compressor, and the recommend fix was a whole new system.  The quoted price was absurd but after the tech 'spoke with his manager' the price was lowered to ridiculous and they didn't have time on their schedule for 10 days.  A friend recommended we call Rusty's and I'm sure glad we did.  Rusty's came out the next day and had our house cooling in no time - the compressor was fine.  Rusty's is knowledgeable, fair, trustworthy and efficient and I highly recommend this company.

I had an original separate company diagnose what was wrong with my ac it took them 3 visits before they told what was wrong with it and they charged almost triple the cost Overson did. he came over within 24 hours took a look and got me squared away. Will definitely only go to them for all my hvac needs

Would give zero stars if possible because ZERO is exactly what we got from this company.  Spoke with Steve & per his request I sent him pictures and written details of about the job scope so he could prepare a relatively solid quote and let me know if the job was too big, too small, or something his company would take on.  Said he would get back to me with estimate.  Well, that never happened.  My husband gave him the benefit of the doubt because it was close to the holidays.  Nope, a month goes by and the holidays are over and still nothing.  No reply to my telephone voicemails, no reply to my text messages, no follow up contact whatsoever.  As I said to him in my text message of January 12, 2023, 'obviously our money is not green enough' for him.  And even with that, he did not have the decency to respond.  He obviously does not know the definition of Dynamic, but their business name is royal BS.

Our water heater broke earlier today aa it started leaking. Top notch service with the facetime call to turn off the heated water valve (I have no idea how to do this myself). A new water heater was installed same day. He showed up on time and got everything set up so we didnt have to go without heated water. His price is great and I would call him again for future services.

Pros:
- Quick Response for emergency services
- Same day turn around
- On time and efficient with the installation
- Great price for an emergency service
- provided maintenance tips
- pointed out the extended warranty for parts
- provides warranty for his work

Cons:
-None

He also does AC so we'll be calling for his services for future maintenance.

Huge shout out to these guys.  I returned from a vacation and found that the thermostat had been damaged by a recent storm.  Needless to say the house was very hot!  Within 90 minutes of my call, they were on site, went the extra mile to get a temporary stat to get me cool, and then replaced the original one the following day.  What really got me was that they could easily have said that they would have me up and running the following day when they got the part, and I would have expected that.  But, the didn't.  They went to the  effort of getting a substitute part immediately, and actually had to do the work twice just so I could sleep cool that night.  This was all at no cost to me since the system was under warranty, therefore, the didn't get any additional revenue for the extra work.  Very responsive to say the least!

This is  A GREAT company. Arrived in  within 2 hours, repaired my AC and didn't break the bank. Jason checked the entire system and did it with expertise! Thanks so much!

The best rating  for the best  all-round  service, etc. Finally a honest man, who is knowledgeable  and fairly priced. You can  depend  on him doing what and when he says. I had 3  different service companies in for repair on my Sub Zero Regrigerator - after a couple of guesses and repairs that lasted  just over the 90  days,  I found someone who  found the  problem and  fixed it  in  orderly, competent manner.  Thank  you  Lauren.

WORST CUSTOMER SERVICE EVER!!!

We had these guys install a brand new A/C a month ago for $6700. This weekend, our one month brand new unit died, and we immediately called for assistance, as we have a 10-year warranty with the unit. The service techs and install guys are friendly, so no complaint there... But these people did us wrong, and they were very disrespectful to us over the phone. We had to go stay in a hotel over night, since they couldn't come out until 8AM Saturday morning. We took our puppy with us to the hotel. Unfortunately, we had to leave our guinea pig at home, but the house was not burning up, since we left everything shut. We returned the next morning at 8AM, eagerly awaiting their call. By 10AM, it was over 95 degrees in our home and no repair crew! Our guinea pig was still active and making her noises. We fed her, and made sure she had a fan hitting her. By 12... Still no service crew. We called, and they had the audacity to tell us that their repair man was working on another A/C for someone until 3AM, and had to sleep, he'll be there today! She placed me on hold without even asking, and was quite firm about saying things like well it's summer, and A/Cs are working extra hard and we have a heavy workload... But no apologies, just cookie cutter answers and rudeness. Our guinea pig finally started not responding, and we had a friend rush over and take her out of the house. The A/C guy showed up at 3PM! This is after the company setup our expectations for 8AM... We had to spend one more night in a hotel while our home got back cooled down, and at 4AM, our guinea pig died of heat stress! Of course it's no big deal to them, and an apology was all they could offer! Probably some folks reading this think of this as a silly rant or worthless complaint, but pets are living! She was as much a family member as any human being, and because of their unprofessional work (or lack thereof) we now no longer have a guinea pig. If there was a legal action we could take, we'd do it, but there's no law stating that they did anything wrong, and lawyers would simply laugh. If you have pets... RUN FROM THIS COMPANY! Find a company with hearts that care!

Recently scheduled multiple houses to get serviced.  My main house was serviced fine by a knowledgable technician.  The other property is where I had major headaches.  My first appointment I was called during the time window and asked to reschedule.  My second appointment a new technician performed the wrong services where a unit he was not supposed to touch was impacted such that many components failed and I had nearly $2K in expenses to repair it.  

I tried to handle the issue directly with the Owner (Mark), but he blew me off.  When they ignored my issue, I turned to the BBB for help.  I worked with Robert Moreno and checked in about every 10 days with very little feedback.  After 30 days I escalated my issue to the director of conciliation Michelle Marin and got the following reponse:

Hi Larry,
Thank you for reaching out to BBB. I apologize that your complaint is taking longer than expected. The business has communicated that there may be further delays due to matters outside of their control. If you wish to pursue your complaint with other avenues, you're more than welcome to do so. Please know that as soon as we receive another update from the business, you will be notified. Again, I apologize for the frustration behind the delay.

Matters outside their control?  After 30 days of putting this off they can simply state that and get off the hook?  I looked at Brewer's AC facebook page and saw that just 6 days ago they posted a picture for International Beer Day, but during that time didn't have time to respond to a legitimate customer complaint.  Appears they have been paying their dues for 38 years so why do anything about it?  Gotta pay those execs somehow...

It's too bad Brewer's has lost their touch with their great service.  I would really avoid using them until they straighten things out over there.

Showed up on time quoted gas line installation
Would recommend for your plumbing needs

Fast, friendly, professional family owned & operated HVAC service. My old AC unit went out in high-season summer heat wave and they had a new unit installed with cool air flowing in a jiffy!

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