Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Useless. They still after 3 weeks have not finished the job. They have not returned my phone call from 2 weeks ago.
The home warranty company has called them 3 times and FELIX has NOT responded to them. They have also emailed them and FELIX has ignored that too.
There are choices and I would have thought with all that is going on with COVID that these companies would have started to realize they had better IMPROVE because customers should be looking for good service at reasonable prices. Instead you get companies like FELIX APPLIANCE REPAIRS  who do a poor job and have NO respect for the customer.
I am not sure how but this company managed to remove my last review which was very poor, it still is.

This is one great contractor to have inspect, service or replace your system. The technicians were Honest, Truthful, and true to their word. I would call or hire nobody else in the Payson area. PLEASE Give them a chance to earn your trust in great local Ac/Heating Contractor, I recommend them 110%.
Dino

Great service from Nick and his company, I literally texted him nextdoor this morning, he responded very fast, and was at my house in 2 hours to fix our AC unit, now it starts and operates much better, much quieter. Thank you very much, wish you and your company all the best...Vince (U.S. Navy (retired))

Read the Yelp reviews & decided to call Wise Mechanical.

Very professional approach to our problems..within a short period of time the issue was resolved! I asked Joe Wise (the owner) if he like do a check our HVAC units for wintertime..he suggested I wait until it got colder & he would check at that time! I appreciated his honest approach as he indicated I'd be better waiting!

No question that we will use Wise Mechanical again. Jim is very approachable,listens intensively & is only interested in doing work in a professional manner. The charge was fair & reasonable!

Don't hesitate to call their company,you definitely won't be disappointed!

James came by in the middle of summer- at 330 pm ( heat of the day) and got up on our roof and did an amazing job cleaning the coils - inside and out, checked my system and said said everything was working perfectly. Thank you for your hard work! he was recommended through a friend- so I am recommending his service to everyone!! Thank you again so much!

My services from 480 Mechanical went perfectly. Dominic was on time and thorough with his work to ensure that my AC would run COLD! I ran my AC for a while after the initial service, and had a different issue arise. Dominic was able to make time to check on the leak and fix that, too! Thank you so much for the prompt help! Definitely use 480 Mechanical if you have any AC needs!

Called Comfort One when our tenant's AC went out. They had the issue fixed in a matter of hours from the time I called. Helped me out by looking up the warranty and taking care of everything! Highly recommend Comfort One Air!

Amy, Mark, and their team are amazing. I have used them for 8 years now and they have the best customer service of any company I've ever worked with. Even when I bother them leaving a voicemail at 7:30pm they respond! When another not to be named company bailed on an emergency call A&M stepped up and got their techs to my home even though they were booked solid. Thank you for providing great, reliable, and thorough work in a town that heavily relies on air conditioning.

Rusty came to our rescue late on a Friday afternoon, after we received an exorbitant quote from another company. He was friendly, professional, and helped us out with some coolant to last us until he could get the needed parts and replace them.
Since we were experiencing 100 degree days without air conditioning, that was a huge blessing!  The other company was going to charge us at least 1/3 more than Rusty and they did not supply us with emergency coolant. Pretty bum deal when we had used them a few times,  and come to find out we were overcharged for a bandaid service than an actual fix.
You can trust Rusty to be fair and honest!

I had an original separate company diagnose what was wrong with my ac it took them 3 visits before they told what was wrong with it and they charged almost triple the cost Overson did. he came over within 24 hours took a look and got me squared away. Will definitely only go to them for all my hvac needs

Chris and his team were amazing. They tore down the wall that divided the kitchen and living room. We were told by a different contractor that we couldn't take the wall out since the plumbing was in a post tension slab. But Chris had his guys come x-ray the floor and they moved everything over. Definitely recommend AZ Dynamic Builders!

Great experience with Sam, would recommend for all your plumbing needs.  Up front pricing and speedy service to replace our kitchen faucet.

Homeadvisor.com estimates repairs to a home a.c. as follows:  A/C compressor repair hard start kit: $100-$250. Capacitor or contactor replacement: $90-$400. Home air compressor replacement: $1350-$1800, depending on size and type. Evaporator coil replacement: $650-$1200.

They replaced my compressor for $2,000.00. They had an opportunity to exceed my expectations and chose not to. I had a problem, they solved it.

We have used these guys a number of times. They always do their best to schedule you the same day and are always on time. Their work is always the best with no surprises and prices are never exorbitant.

So thoroughly impressed with this guy!  Our fridge went out Saturday night and Sunday we were frantically trying to find someone open to help. Loe's appliance answered on Sunday and although we were outside his service area he walked us through our problem and offered a simple solution where we could get the part and easily completed ourselves. Above and beyond!!

I started using Emergency Air a couple of years ago to perform pre season checks on my heating and cooling system.  The first service call was fine since then their service has gone from good to bad.

I had a service appointment today and the tech was 2 hours late then, when he arrived, he told me that I did not need to have my system serviced and that he had other appointments.

Emergency Air if you don't want to service systems then why, when I need a new heating and cooling system, would I consider you?  I contacted the company to speak with the owner and was advised that the owner does not take calls from customers.  

If you are looking for dependable service for you cooling and heating system stay away from this company...they are undependable and poorly managed

We had used brewers for the past 5 years for maintaining our 20 year old AC/heater and they did a great job.  We had them just install a new AC/heater and they did a great job. The guy who installed it has great people skills and answered any questions we had.

Beware! Had yavapai come out to look at our heating/air unit that stopped working right after we moved into our house. They were prompt and polite and got the heat working again. They then told us we needed a new unit.  It was several thousand dollars. It was winter, it was cold so we signed the contract and had a new unit a couple days later.
They sold us an electrostatic filter which was supposed to cut down the dust and allergens (which instead turned out to restrict the air flow.) Everything worked fine except the flow into the master bedroom. A few months later I called them out to check for blockages. A tech came out and told us we needed all new ducts to the tune of $7k
We passed.
We used them again when we had our bathroom remodeled to rough in and install the plumbing fixtures we purchased separately.  The first tech was not familiar with The brand we purchased and had some problems. We called for another tech and he also had problems figuring it out but got it connected.
One day I am in the shower and the top of the pipe disconnected from the wall.  We had someone else come to fix it and he discovered that the Yavapai tech had only put two anchors in to hold the pipe when there were 4 that SHOULD have been used.
I called Yavapai and requested a refund of labor for the installation and was told no that I should have called them back to fix it. Why would I do that when they didn't know what they were doing in the first place?  I finally managed to get a portion back.
I hate leaving bad reviews but am disappointed at the ineptitude and, in my opinion, dishonesty.
I do not recommend this company.

Soooo, yeah... Here goes my 2 experiences within a 9-year period in my FH home (haven't moved).

Let me first provide a quick overview of a little history background to paint a better picture - bear with me on this.

Air conditioner died a few years after I bought my Fountain Hills home (2011) in late summer September 2013 suddenly. Ok, that was a pretty shitty day because of circumstances, right? I called Discount Air Care and decided to work with them due to quote, timeframe and being local business.

Mike Jones did a great job as he assessed my unit was truly unrepairable so hauled it away, as well as installed a new AC unit along with other necessary steps. My bill for everything was $4,200.00 back on 9/2013. This also included a 10-year parts warranty as well as 1-year labor warranty. More than fair, I felt back then!!

Fast forward to May 18, 2022. Weather getting toastier and AC decides it doesn't want to deliver frosty air in my home (only warm air!). My BF, dad and myself do our best to troubleshoot but no success. The belt on outside unit was running fine and had sufficient power but wasn't converting cool air properly.

Called/emailed that day and procured a technician to come out following day 5/19. Great! I also let them know I was still under the 10-yr parts warranty and provided dates/invoice.

Packed up cat/boyfriend that night to shack up at his (cool) house and asked dad to meet technician following day since he's also retired in FH. No problem!

No major issues were found; just bad capacitor on the unit condenser. Fixed and was done quickly. Charged $310.00. Asked about being under the parts warranty to help out with bill and was told essentially that it was my fault for not changing air filters more frequently and wouldn't be covered. What?!? Total bullshit, in my opinion.

I guess I'm grateful that it wasn't anything more serious and costly, but it's the sheer principle of refusing to honor a client being under a 'true' warranty (I kept a copy of the entire document). Didn't appreciate outright refusal and being lectured on changing filters at least 1x/month, plus an annual on-site visit from them for a health check. Psshhh - whatever.

Note: if you pay w credit card, they mark up by 3%. I asked how else I could pay bill in avoiding this little charge. Was told I could mail a check or drop a check at the office. Okayyyy, haven't written a check in several years but ok- will write check and deliver in person. I don't trust mail service anymore with stuff like this. Went to try and deliver but address put me at the UPS Store by Safeway?! Apparently, they don't even have an office but receive their mail at UPS so it was delivered finally. Why didn't he mention this on the phone? Haha - very odd and unprofessional.

Time for a new AC vendor in the future...

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