Bumble Bee Air Conditioning

Awesome company, and awesome team. I bought an AC with them last year and they came and did the install on time without any problem.  

Besides the install, they have come one more time to do preventive maintenance and check on the coolant.

In both times, the team has been awesome. The technicians are great and willing to answer any questions.

The text services that they have is also great, and they follow up promptly to any texts, sometimes even out of their schedule.

We have been a customer of Bumble Bee AC for about 4 years now and we have been meaning to write them a review!  We can't say enough good things.  We started by Having them install a new central air unit and insulting our attic.  From the consultation, quote, options and installation everything went well.  When the SRP rebate didn't come for the unit, BBAC even sent us that check to make it good.  The level of honesty is so appreciated.  We have been having them do twice a year maintenance to make sure our unit is working it's best as well.  
Today we had them come back to install a mini split unit on our addition and again, they sent enough people to do the job in an efficient manner.  This company is always there when they say as well and they have our confidence.  Hire them!!!

Hi Lisa Bayne,

There was absolutely not a misunderstanding whatsoever, but rather a misrepresentation of the preventive maintenance membership that you sell, then unilaterally and retroactively revoke, simply to maliciously and unprofessionally, try to take money from your clients that were honest, communicated very clearly and just because you couldn't commit to the very specific request  and you lost the business, you want to increase your cost and unilaterally terminate the membership.  

I paid for the membership in full for one year and YOU  cancelled it.  That wasn't my choice.    

You mention that I received a coil cleaning that was needed, yet the irony is that I just received a cleaning from a different provider that I can document.

I signed up for the membership to receive 10% off for future repairs but what you are DECEIVING  your reviewers is that when YOU don't win a bid and cannot meet the clients request, as I have documented in writing, you will change the narrative and try to steal our money.  

You cite that 90% of your business comes from referrals, and I was actually referred to you by a very well known property manager.  I trusted his opinion, however, you have clearly demostrated that you are NOT a trustworthy company and more importantly, I don't you're a trustworthy employee given how you have misrepresented the facts.  I will upload our text conversation which clearly contradicts what you say.

You allegedly have a recorded conversation that you DID NOT disclose, as you said you did, and and I would really appreciate if you would publish such a conversation so  you can really expose how shady of a manager you are representing Bumble.  

For your readers, I have paid for ALL services rendered, including a proration of the membership that was deceiving SOLD to me as it was something LISA cancelled and now wants to INCREASE the bill RETROACTIVELY which is shady in my opinion.  

Lisa insist on collecting, retroactively by reversing the benefits I PAID for on the membership, to attempt to steal $145.58 MORE, simply because they could NOT meet the timeline I clearly have communicated in writing.

I STRONG SUGGEST TO NOT HIRE THIS COMPANY.  BEWARE IF LISA IS INVOLVED.

Thank you Lisa and Eric for such a quick response and keeping me informed during the inspection what was happening.  I greatly appreciate looking for any warranties that helped save me some $$.  Great responsive and reliable company

Good service, honest, friendly and pretty quick. They don't often come within the time frame allotted, so it can be a challenge to schedule if you have a job away from home. Communications can be challenging as well since most of them are done via text message and email.

My heater stopped working and I wanted to hire a local small business that didn't have a star fleet of vehicles with commercials and billboards all over the place.   Bumble Bee sounded like what I was looking for.  
I made an appointment, they arrived a few days later (it was not an emergency).  I got a text the day before, and when they were on their way.  
The tech was very nice and clearly enjoyed working for BBAC.    He also practiced safe social distancing and wore a mask.   He did not need to enter my home in this case.   Fortunately for me it was a simple fix.    They even showed me the old broken part that they replaced.    I was not pressured or offered at all to buy a new A/C or subscribe to a yearly service subscription which I appreciate.   To sum it up, they checked all the right boxes, and I'll use them again if (when) my A/C requires additional service.

Outstanding company with wonderful service!  Our A/C broke in early August 2021 and our home warranty couldn't find a contracted tech that could come out quickly enough, so the home warranty allowed me to find a local vendor.  Bumblebee happened to be the ONLY company, of the first five that I called, willing to work with the warranty company on getting paid for the service call.  
Bumblebee's tech, Krys determined our old A/C unit needed work beyond a simple fix.  The tech contacted our home warranty company and recommended the unit be replaced.  I'll skip the back and forth between our home warranty, Bumblebee and myself, but suffice it to say, our home warranty never intended to offer to pay for replacement of the unit and replacing the compressor would have taken several weeks, due to shortages.
Keep in mind, the early August temps were around 110 degrees with high humidity and we have a 2.5 year old.
Without asking, Bumblebee stepped in to help my family, during the hellish bout of hot weather.  The owner, Lisa, offered to provide 2 portable A/C units and I set those up in our baby's bedroom and in our bedroom.  Now, we didn't have to stay at a hotel!  
Flash forward to about a week later and I was getting nowhere with the home warranty deciding on how they wanted to proceed with a solution.  I purchased a new unit from Bumblebee and they happily replaced the old unit with a new one in a matter of a day and a half.  Krys reconnected our smart thermostat and we're happily enjoying nice indoor weather again!
Thank you to Bumblebee's entire staff that I have worked with: Krys, Lisa, Nicole and Jim.  You were all so friendly and thoughtful!

*Tip*
Put money aside for any home repair or maintenance issues.  I found out the hard (and very hot) way that our home warranty is only going to replace the unit if it's beyond repair i.e. the coils fail on the unit.  The warranty company will simply continue to charge you your annual fee and service call fee to put band aids on your A/C unit or other major appliance.  Add to that the shortage in A/C units and components and I think we would have waited several weeks before our warranty company would have been able to fix our aging unit.

Our A/C unit hasn't worked so well in years. The Bumble Bee staff not only did a good job with their regular maintenance but correctly diagnosed some deficiencies, recommended corrective steps, and made the needed improvements, all at a reasonable price. We're very pleased-except my wife who thinks, It's too cold in here!

Technician skilled in their craft will always get my (repeat) business.

Amazing service!!! We used them last year to replace a part that was broken on our air conditioning. We had an issue with it again this year. They came out the same day to check it,  although they were already booked for the day, knowing that we had a baby at home with this heat!
Dylan was amazing and helped in every way he could.  He even brought us a portable air unit to use until we got the unit repaired with our warranty company. They have amazing customer service and we will definitely use them and refer them to everyone we know.  Thanks again!

This is the company you are looking for!! Kyle and Adam were amazing on the job this week with our heat pump install. They were kind and even brought a sweet gift of honey and key fob sanitizers.  When setting up the appointment and payment, Lisa and Nicole in the office were knowledgeable and efficient. Once the job was done, Kyle explained that he'll be back in the peak of summer to check it as part of their 1 year warranty.  Great crew, great company

Had a problem so I called them because I had them do a clean up service before the summer hit...I was having a noise that did not sound right....it was  a Friday and they came right over and found that a part (fan blower) was broken but could maybe continue working for a short amount of time while they would try and get the replacement part...That night the AC stopped working...I called and left them a message and went to a hotel. Summer time is no time to be in a house with no AC....by the next morning when I called they were already on it trying to source the part and by 1 PM they were back with the part and fixed it. I was so happy and relieved. The technicians are very friendly and knowledgeable. They take photographs of everything so I can see what they are doing and what needs to be done and they take their time to answer any and all questions. Polite, timely and knowledgeable...hmm nothing bad to say about them...

My first consult and inspection went well; Kris was on time and understanding of what I wanted to get done. He found some solutions to getting an aging AC unit that came with a house I bought best prepped for summer, while also writing up some options for its eventual replacement.

Very professional, timely, reliable, fast service, had the part in service van.  Very happy with the work and Robert, the service tech.
Called them around 930am, said he had two called ahead of me but will call by 12 noon to confirm service by 2. Got call back by 11:57am and was at my house by 12:30.  They kept their word on the return call and got the repair done before the set time.  It's hard to find and get service like Bubble Bee air conditioning service.
Ten stars

Another great experience with this company!! The repairmen are respectful and don't try to upsell on a bunch of unnecessary repairs. Love that I can text to set an appointment and get confirmation. They even send a little bio about the person coming to work! I have been using this company for about seven years and have never been disappointed!

Fantastic company - fast, fair, responsible. Highly recommended. Put in a NEST thermostat which involved running new wire from the thermostat to the split unit. Challenging in an older house like this one, but Adam did a great job!

I really had a good experience with these guys. We installed two AC units, a 5 ton and a 2 ton plus 2 new furnaces. First of all they did a good job, everything neat and clean and made sure everything was working right when they left. The company employees were wonderful to deal with. Equally important to me was that they were really knowledgeable. I am integrating the new HVAC system with a new solar system. There are a number of engineering considerations when you do that. Their knowledge of HVAC systems was really a help, and what they didn't know, they found out for me. Nicole sold us the equipment and Craig led the installation crew. Both great.

We've had them rescue our unit a few times now and ended up signing up with their maintenance plan for piece of mind.

Anytime they do work they take tons of pictures and are transparent about what they're doing, what they recommend, pricing etc. Highly recommended, they have great communication and service!

They were great! So fast and beat price!! Very helpful and would recommend ! Came out right away and helped fix my ac

The quality of their work cannot be beat. When no other company could figure out what was going on with our A/C, they had it diagnosed and working in 20 minutes. They now have my total business for all A/C and Swamp Cooler problems as well as doing regular maintenance on the system for the future. I highly recommend them.

Amazing service!!!  I HIGHLY recommend them for service!  I called at 630am with a broken AC and received service the same day!  Very professional!

When in need of air fast, call Bumble Bee! I contacted through Yelp after hearing rave reviews on Next Door. It was a Sunday evening and I had a response before 7 am on Monday. They were at my house and the air was fixed before noon.

They didn't try to upsell a new unit! Bonus!!

This local business is the best.  If you've got a problem, call them and stop worrying.  They'll bee there fast, and they'll bee reasonable!

Super responsive, very helpful, and knowledgeable! After their first visit, my unit wasn't working as intended. They came back the same day ASAP to fix it!

Bumble Bee AC was recommended by a friend when I told her my bedroom was the hottest room in the house. I called and they were very helpful from the start. I called on a Tuesday and they sent a technician out that Thursday for an estimate. Craig arrived on time--early actually--and suggested a mini split unit with a separate remote for my bedroom. I was able to schedule the service for the following Thursday. Again, the technicians showed up on time and in a few hours, they had the unit installed and cleaned everything up. The service was top notch through every step. I cannot recommend them enough. I am so pleased with the new unit and the easy process, thanks to the wonderful staff at Bumble Bee.

Can't say enough about this great company! Had to replace our A/C last week and their only concern was making sure we had enough information to make a decision we could feel good about with a system that met our needs. Infinitely patient answering a ton of questions; every person we interacted with was very knowledgeable about the systems and they never tried to 'steer' us in any particular direction. SO unlike any other company we've tried to work with. I'm also really grateful with the way they took care of a friend I referred to them, she was really pleased. I'm so glad we chose them, special shout out to Nicole and Kris, they both went above and beyond - thank you!

We decided to give Bumble Bee Air Conditioning a  try based on the reviews.  We had a great experience from beginning to end.  Lisa was very prompt with returning my email to request service on my ac unit, and was able to get someone out the very next day.  

The day of service, I received a a phone call from Nicole, who was very polite and friendly, letting me know when my technician would be arriving; Which was in the timeframe they had advised me.

When my technician Kris arrived, he was very friendly and knowledgeable about my unit.  He answered all my concerns I had regarding my aging unit and never tried to sell me on anything.  

Overall, I am very happy with Bumble Bee and look forward to continuing to work with them!

They worked hard to make sure our needs were taken care of as quickly as possible. Kyle was awesome to work with, masked the whole time and walked through everything we needed to know. Nicole worked with us over email and text to keep us updated on everything, the additional communication was greatly appreciated.

Bumble bee was the original company who installed the ac unit at my house. I had a repair done last year and they were extremely prompt in getting out to my house and making the repair. This year I had a part go out and dealt with my home warranty fix it. After going 16 days without ac they fixed one part only to find another needed to be fixed. I called bumble bee and they were at my house in less than 2 hours and will be back tomorrow to repair the unit. Their staff, Nicole, and technicians, Adam, are always so kind and accommodating. Would recommend this company for any ac needs!

Update: This company truly went above and beyond when it came to my AC repair. Adam was on time and diligent with his work and thoroughly explained what he repaired and how it fixed the unit. I will be purchasing the maintenance plan with Bumble Bee and will continue to use them for all my AC needs moving forward.

Bumblebee was referred to us so we asked them and two others to come to our house so they could give us a quote for either repairing or installing a new A/C unit. They were not the low bidder but their quote was more detailed and in the long run I feel we actually saved money for the work performed.
They went above and beyond what was required of them. We're definitely happy customers and will use them for any future needs.

Excellent response time and covid-safe service! Our heating system broke down during a cold spell. Thankfully a BumbleBee technician was able to come down within a couple of hours of us contacting them. He figured out what was wrong and had the problem resolved with new parts installed within the day!

New to the area and found Bumble Bee AC after reviewing a few sites. Honest and accurate reviews and our service was nothing but outstanding. Needed help adjusting my smart thermostat and was so impressive with phone call and service, we decided to enroll in their annual service program.

When we needed a new a/c unit installed, Bumble Bee was the only company we trusted to do the work. They have always offered exceptional customer service, reasonable pricing, and friendly,  knowledgeable techs... and this time was no different! Kyle did an amazing job with the install, finishing almost 2 hours earlier than expected (thank you!). The entire experience was easier & smoother than I could ever have imagined. I recommend Bumble Bee without any hesitation.

Two thumbs way up.  We all make mistakes. It is what we do to correct our mistakes that counts. Thank you Bumble Bee.

Bumblebee provided excellent service, they arrived within 2 hours after my service request. The technicians followed the Covid 19  protocols and were very courteous,  friendly, and professional.   I highly recommend their company  and am very grateful to technicians Louis and Leslie who went above and beyond in locating parts to repair the problems encountered with my old furnace. A+++

This company was easy to work with. They responded fast to our quote and came out and did great work on our AC. The technicians came out and explained everything clearly. I will continue to use this company and I've referred them to family and friends!

Pampered. This place is awesome with every experience I've had with them. But my favorite part is their communication. Cari and Lisa work in the office and really go the extra mile for their customers. Even if the tech is going to be a few minutes late, they shoot over a call or a text with an update. They are also extremely fair and honest. I have never felt like they are ripping me off and I'm super observant of that after being a property manager for the last 10yrs. They are also extremely good with follow through and warranties. They have helped me on weekends with drainage line backups to completely replacing my HVAC unit (and in the middle of the summer). They are a hard working, kind, and communicative business that made me feel pampered as their client. Thank you!

I'll start by saying that I'm not a yelper in the sense of sharing experiences and writing reviews. I like word of mouth reviews and conversing in person about people's experiences.  The next thing I'll say about this particular review is that it's coming from someone who ran a Residential HVAC Service Department for a large and successful company in Portland Oregon for 7 years.

Against my better judgement, I never had anyone out to perform annual maintenance on my system.  After a massive renovation on our home all the way down to jackhammering our foundation to replace all the plumbing, I knew it was time to give the system some cleaning and maintenance.  

Bumblebee installed this new system for my now wife about 10 years ago.  8 years and one amazing 19 month old boy later, we called Bumblebee back to perform the service. Keep in mind through this, I was not involved in the least with any interactions with this company.  My wife who had the option to work from home, dealt with them 100% while I was working.

They did the maintenance, performed a much needed complete coil cleaning and installed a new Nest thermostat that we had purchased previously and changed our filters.  The thermostat ended up being smarter than us and caused some problems where the factory setting for eco mode that it went to when nobody was home was set to 90.  A few dinners out and a few very helpful phone calls with Lisa and even a visit from a tech later, we got it figured out.  

A week later we noticed the system having trouble getting down to temperature and it was also short cycling.  Bumblebee was out the next day and despite their best efforts, we were going to be without a working system for the night. This is a big problem for a family with a young toddler. *Pay attention to this part* Bumblebee DID NOT allow this to be our problem.  They made it theirs and made it their problem to solve.  When I tell you that they went above and beyond, people of the world, that would be an understatement.  

This problem of ours that they adopted was to make sure our lives were as uninterrupted as possible.  This included an old and very furry black dog who really shouldn't have to deal with excessive heat.  At the end of the day, this company made us feel like family.  They made us feel like we were the only thing that mattered to them.  They were SOOO nice and soo compassionate and  understand and patient, so much that I can't even believe a company like this exists anymore.  

The company I worked for in Portland was ran very similar to Bumblebee. I took pride in my ability and mentoring and freedom to take care of our customers by any means necessary.  It was not about profit margins when a family just needed some help.  It was all about opportunity when a system we had never touched was sabotaged by another company and we were there to clean up the mess.  It was all about making a great name in our community and giving back to those who just needed our help.

Bumblebee is going to forever be our company, and they are going to forever be on the tip of my tongue whenever I have the chance to recommend them.  Jimmy, Lisa , Nicole and Kris, you guys are freakin rock stars. I can't wait to share with friends and family the amazing lengths you guys went to for us.  I feel like we should have you all over for our Friday night family dinner or something! There's really no way to repay you for the service you provided to our family. In a situation where our life was a little disrupted, we didn't suffer in the least from it, all because of your above and beyond services. I cannot begin to thank you enough or praise you sufficiently enough for how unbelievably professional and wonderful you treated us.  Thank you for making us a customer for life guys! To anyone looking for a company, your search needs to stop here and just pick up the phone and call these guys, you will not be disappointed!

I contacted them after their business hours because my AC stopped working. They reached out via text and offered some temporary solutions to get through the night and came over the check the system first thing the next morning. I ended up replacing the entire system with them, too--they were transparent throughout the system and very efficient, and even fixed a problem with the dryer duct they happened to discover in the attic. I had some very basic questions I had to ask, and everyone I have interacted with were patient and helpful.

Just an update the tech they sent out they let go, if there tech are highly competent as she said they were why would they have to let the guy go

I wouldn't believe a word you say Lisa you said you charge my credit card and it was never charged and then you were trying to give me a refund I don't think you know what's going on there you fired the tack you said he was no longer with your company and that came from you not from Carrie get your story straight your company sucks

Super friendly, great customer service, and they did everything possible to make sure that I got my AC replaced without spending more money that I had to.

This company does it all: they answer the phone, they call you back, they show up on time and they don't quit until its done right and proper!  We were having trouble with our air conditioning and Bumblebee figured out we had a leaky duct that needed repair.   Voila! The air conditioning is perfect now!  Really grateful for their top notch technicians and excellent follow through.  Thank you, Bumblebee.  I wish all service companies ran as well as yours.

Larry and Linda Pincus

They helped me the same day and were so friendly. They gave me good long term advice as well as offering short term fixes and solutions. Can't thank the bumble bee team enough!

Needed peace of mind that my old a.c. unit would last this summer and get an overall diagnosis on the unit. Finding bumble bee was   a great decision and will use them again. I had to call 3 times to make an appointment since my schedule is crazy each time the women who answered was professional and patient with me. Had krys come and he explained everything did not try to up sale.  They even called before my schedule time to let us know they could make it earlier.

Kyle was very friendly, professional & knowledgeable. He did a thorough inspection of our unit. He also changed the batteries on our thermostat & the air filter.

Excellent service! Our AC went out at 8pm. Called Bumblebee and was able to get an appointment for the next morning at 7am. The tech showered up on time, was friendly and professional, and explained exactly what work he was doing. He replaced a couple of fuses and my unit was up and running. Huge relief to have some cool air in August, especially with a family at home all day. The cost was very reasonable as well. We will definitely use Bumblebee in the future for maintenance and repairs.

Recently my AC went down at my house in Tempe. I had a different company come through and try to fix it and they did an okay job to buy a few more days on the unit.... but it's really old and it was time for a replacement.

I got quotes from 4 total companies over the course of a few days trying to see what they'd each do for replacement and what the cost would be. A friend Kris Ross recommended I check out Bumble Bee as one of my options. I went to some other highly reviewed brands, but Bumble Bee was the most responsive, most comprehensive, and most friendly throughout the process. They also offered me the most affordable rate!

Once I committed to them, they had their team and a crane in the very next morning to replace the unit and do a lot of additional work on my roof, in my attic, and in my house to improve the ventilation in addition to dropping in the new unit.

Super easy, great experience. Will definitely use them for maintenance on the unit in the future or in other homes.

I contacted Bumble Bee through yelp when my a/c was not working.  They were here and fixed the a/c within two hours.  I would not hesitate to use Bumble Bee again!

I have used Bumble Bee Air for many years now. Several years ago I called them to fix a 30 year old air conditioner. They found the part for me and the unit is still working!  Since then, they have provided emergency service for us at some condos we own and just recently came out to our house on a sweltering summer day to get our air conditioner working. They found a faulty switch on our electrical panel and replaced that too.  They are prompt, friendly, and do an amazing job for an excellent price.  We will never go anywhere else.

Bumble Bee offers an excellent customer experience. I called in and got Lisa. Lisa answered my questions and worked me into their schedule the same day. I called her back two different times with extra questions and she was always helpful and cheerful.

Kris was the service technician we worked with. I could not have been more pleased with my customer experience. Kris came on time and explained everything he was doing with my unit. I enjoy the chance to learn new things, and Kris was happy to spend the time and answer my questions. He explained the amp readings he was taking from the capacitor and motor. He answered all my questions and educated me about my A/C unit. I feel more equipped as an informed home owner because of Kris's time. Kris left me with a sheet with all the amp readings from my capacitors and motors.

Bumblebee has a fair priced maintenance plan.  They have an option to sign up for 1, 2, or 3 years of a maintenance plan (higher discount with each additional year).

Bumble Bee will definitely be the company I call next time I need anything HVAC related. They create relationships with their customers and offer fair service. Kris earned my confidence to continue to do business with this company for years to come.

My AC went out this morning. I called first thing about 7am to get someone out to hopefully take a look. Craig with Bumble Bee AC  was here by 945 am and my AC was blowing cold air within 20 minutes!!! I was extremely happy with Craig's friendly attitude and focus on safety. He was wearing a mask and didn't even need to come inside. On top of all of this, the price was very reasonable and i didn't feel like anyone was trying to charge me for something I didn't need. The feeling of cold air on a hot day is definitely priceless!

After dubious interactions with a couple big names in town, Bumblebee came in and reminded me how companies should act. Professional, knowledgeable, and zero hard-sell (on the HVAC unit or on any extras). In fact, after one quote we did a lot of research and regretfully discovered we were lied to by another company. Bumblebee was honest and the price was right in line with what we figured a new gas pak 3.5 should cost including labor and all the rest. The team showed up on time and Kris was so easy to work with. He answered questions honestly and at the end of the day there wasn't a stray screw anywhere on my property. Efficient and easy going, not the cheapest but nowhere near the most expensive, we had a great experience. Installed within 2 days of initial appointment. I hope we don't need a new HVAC system for a long time but when we do we'll call these folks.

Helped me several times -- recommended cheaper alternatives when others wanted to just replace the system.  Honest, dependable.  Good people.

Came out to help with my condenser drip issue. Helpful cleaning out the device and professional interaction.

I was having issues with water coming out of the A/C improperly.   After looking at the reviews on Yelp I gave this local Tempe company a shot  and boy,  I am glad I did.  After speaking to Lisa on the phone she had someone had my house first thing in the morning.  

The tech showed up on time and was an overall nice guy.    He diagnosed my problem pretty quickly and was done before I knew it.  

My only charge was the service call(which was very reasonable) for about 45-60 min worth of work.    I highly recommend this local company and will not hesitate to call them again if needed!!

We didn't actually end up with using them...but my experience was great. The gentleman came out right away to provide an estimate. They're prices were pretty competitive and they knew what they were taking about. I would definitely trust them. Gave options. There were follow up calls too. The office was super friendly. We only didn't not go with them bc of our general contractor-it was easier to stick with them for what we needed- but bumble bee had better prices than most (I got a few quotes for new Hvac) and awesome customer service!! I would recommend them!

I sent an email that I needed service and was immediately called back. They had same day service appts available (in AZ in the SUMMER!!!) The tech arrived at the exact start of the time window I was given. He was friendly and informative about my AC unit. I will use this company from now on- thank you :)

These guys have helped me out of a jam twice. Quick service, fixes the problem and doesn't try to sell a bigger solution than what's needed. Will definitely call again! (Although I hope not to have to any time soon.)

I found Bumble Bee Air Conditioning thought Yelp and it had great reviews so I figured it would be trustworthy. My biggest issue was I was charged almost 300 for a replacement part on my ac that was never cleared with me, he just installed it and then told me it was needed. The man then asked me if I had a problem paying which made me feel extremely uncomfortable. I was also told I would be emailed a receipt from their office of services performed which was never received.

I needed a new air conditioner because mine was old, rusted and slowly leaking Freon.  I got three quotes and Bumble Bee came in the lowest.  When I was ready financially to have it installed they did it within just two days of me calling them.  Their customer service is great and they are very efficient and patient.

I have to say after dealing with a few ac companies in the Phoenix area , bumble bee was a breath of fresh air. I had a unit replaced in July and love the efficiency and the price as well as the service. Also had them come out and service on time and the customer service side of the business is indeed the bees knees. !! Thank you Lisa for making  a believer and for living by the mantra of always doing the right thing. You will have my business for a king time.

Great quick service!
Called at 1:50 and technicians arrived just after 3:00 fixed some issues created by a poorly installed unit (another AC company) and charged a reasonable fee. The house is cooler, more efficient, and I'm very satisfied.

We just had some a/c work done on our home. Craig and Kyle came by to complete the job in a timely manner. They were extremely professional and courteous throughout the process. Kyle explained every detail to give me a heads up because my 5 month old baby was sleeping during the process. They were so quick, so clean and so professional. Thank you guys!

Was sitting here at home yesterday working when I notice my AC was no longer blowing cold air.  Naturally I panicked.  Weekend coming up, hotter than blazes outside.  So I called 3 different companies to be sure I was going to get someone in the next day or two before I turned into beef jerky sitting in my living room.  I texted Bumble Bee, they came over an hour later, found a blown fuse on the compressor up on the roof, replaced and voila! Winter is coming.....So so grateful for the rapid response and professional service...

Very professional installation of a Trane unit, at a good price. Our unit died just as we were about to leave for a Sedona getaway, and they worked with us to start the install the day we returned. The work was nearly complete when we arrived. Completely satisfied with the job and product, and highly recommend them.

I've been having a problem with one of my AC units. I had a company come out and they claimed the problem was due to a low amount of freon. I paid them to fix it and a month later I was having the same problem.

Last week I called Bumble Bee and they sent Gabriel out. He was very friendly and honest. I asked him for an estimate and breakdown of costs. I called my brother in Utah who is an AC tech and explained the problem and estimate and he let me know that they were right on and the price was fair.

I called Bumble Bee back and they sent out Steven who got the job done. I'm very pleased with the service the provide.

This is my go to HVAC company. Professional, on-time as promised. Wonderful polite technicians. Won't dream of calling another company ever!

I have a rental in Arizona but live in another state.  Bumble Bee Air Conditioning was one of three quotes that I got to replace the A/C unit.  All three trades responded immediately but the reasons I went with Bumble Bee Air Conditioning are:  1) their thoroughness in their quote 2) competitive pricing on the specific unit they quoted me, and 3) their friendliness and courteous correspondence.  They arranged an appointment with my tenant and everything went as smoothly as possible.  I highly recommend this company.  I believe them to be fair and reasonable beyond a doubt.  I don't give out many reviews but was happy to do this one.

I had no AC on 4th of July weekend. When everyone else was curving my calls and pulling some general bad business fuckery, someone at Bumblebee answered my call on her personal cell phone, in the middle of her holiday hike. She sent someone down fast, charged less than all the other quotes, and worked with my evil home warranty goons. Nobody has ever come close to this level of service, and if I waited for anyone else to help me, I'd probably be deader than earth's dwindling bee population.

Bumble Bee saved me from a costly repair this summer and I owed them a review. I recommend using them for your next AC service.

Really impressed with the customer service we received from start to finish. We had them replace an ac unit last year and they were kind enough to hold the price for us to replace our second unit this year. Really quick response time and got the unit installed in a timely manner. My 5 year old was home so they built him a fort box in the backyard and when he asked if he could have some copper they went and cut some off the old unit for him to sell. They went above and beyond for us. Highly recommend them.

I use them for my rentals. They are a small enough shop to provide very good customer service yet big enough to always be available for emergencies. I have found them fair and honest. This is one of my go to companies that I trust.

Had an A/C issue, and called a different company for a service call.  After a short conversation and about 15 minutes on my roof, they suggested a replacement unit. I felt that given that large cost, a second opinion would be prudent.  I called Bumble Bee, and spoke to Lisa on the phone for about 15 minutes.  I provided her with the info. from the other company, and she gave me with an over-the-phone estimate that was a good bit less, and scheduled a tech to come verify needs. Chris the tech came, and after checking things (about 20+ minutes on the roof)  and a good detailed discussion, we decided to clean/service the unit (something the other company did not give me as an option) before replacement, saving me (in the short run, hopefully for 1-2 years) about $6k.  It may still need replacement, but after discussion with both I felt I was getting honest information and good service - maybe wishful thinking to avoid such a huge expense, but we'll see if there are still problems.  However, as stated, I felt as if I was dealing with straight-shooters.  If I do need to replace, they'll be my call.  One item I forgot about - Chris wore his mask for the entire time of his visit - appreciated, along with the other things mentioned.  Definitely recommended.

I was extremely satisfied with the service I received from Bumble Bee. My system was blowing cool, but not cold which isn't enough for July in Phoenix.

I previously used a different company for an annual service in the spring but was very dissatisfied with them, especially with all of the extra service plans and memberships clubs they were pushing on me for a system that in their own words was working correctly.

I decided to give Bumble Bee a try and the whole process was easy, quick, and affordable.I was able to get a hold of them immediately and they were able to come out and look at my system the next day. The technician was very knowledgeable, and was able to give me a very good explanation of the problem, what needed to be done, and why. It turned out my indoor coils were extremely dirty and simply needed a cleaning. Their pricing was very reasonable for this, and my system is back to blowing ice cold air. I've definitely found my AC company for any future needs!

If you are looking to have a new A/C unit replaced or installed, you will not beat the quality, service, or price you will get from Bumble Bee Air Conditioning. They replaced my unit with a new high-efficiency Trane unit. Their price was literally several hundred dollars below the other quotes I received. These guys are awesome, honest, and great at what they do. I highly recommend this company!

This company was great from the start. Very quick response, communicative, and the work was done so quickly. Not pushy/salesy in the least, and even encouraged me to get quotes from other companies, and I did - Bumblebee came back the best. So glad I went with them, and now I have a brand new AC that works wonderfully :) Thanks Lisa, Kris & the rest of the team!

We were looking for an affordable, friendly AC company that could help us out with our unit. Bumble Bee was the winner! We don't know much about the units, but they gave us detailed information about our unit and the different options we had for fixing versus replacing it. They worked with us a lot and definitely cared about our needs. This company is my go-to if I need their services again or if I need to refer someone. Thank you again Bumble Bee!

Lisa, one of their staff told me I'll see you Friday at 2pm.  NEVER SHOWED UP. I call their office, no one answered, I call her phone she replied me with a text saying she will call me back soon. NEVER CALLED.
I texted her again asking if they were coming. She told me that the technician was still working in another place. She apologize telling me that she should told me that the schedule has a 2 to four hours window, and that most ac company does the same. Maybe that is true but she shouldn't confirm my time 2pm TWICE and never mentioned the time window.
She asked me to wait one hour. After one hour, NO ONE showed up. I ask her for an estimated time she said she doesn't have one.
So I called another ac company they schedule with me tomorrow and also acknowledged me about the time window.
I don't know how are the technician in this company, but I just felt that this is a company with irresponsible staff. She also asked me if I want to reschedule after waiting for 3 1/2 hours. I knew they were not coming.

It was the weekend of Labor Day, Friday 3:30pm...AC goes out. Call our home warranty on hold for 20 mins, then transferred to another rep, they say can't come till Monday... Are you kidding? It's 100??? Go to Yelp for a AC repair company and find you!! All I can say  you came out within 2 hours and changed 2 batteries lol would have been even more pissed if I had waited till Monday for the Home Warranty to do that!!!! Thank you for your great service.

I used Bumble Bee for a repair last week. Lisa was great to work with to get someone scheduled. Craig and Chris came by to check out the job. They were able to schedule my repairs for the same day! They were detail oriented with the repair and did a fine job at a fair price. I'm very pleased with this company.

Bumble Bee Air is a quality company. Lisa is very knowledgable and hands on. All the technicians are thoroughly trained. I trust my comfort to Bumble Bee.

Came promptly, fixed the problem - luckily it was just the thermostat!

First impressions are everything.  I came home from work late in the evening to find my AC unit not blowing anything.  I called around a few places and wasn't having much luck.  Not only that, the other places were booked out a week and generally just kinda cold and short with me on the phone.  I called Bumble Bee around 8pm and 1) they answered 2) were very sympathetic and nice 3) scheduled me for the following morning and 4) tried to help diagnose the issue over the phone to see if anything made a difference.  I mean, my gosh!  Gold star customer service.  The techs arrived the following morning, and in the beginning of the window time block they gave me.  Not at the end or later like most service repair companies do.  And they were great too.  Very nice and professional.  They did what they needed to do and were out in about an hour or so.  
Very happy to have found these guys.  They're a keeper.

Called Bumble Bee when I woke up to a 90 degree home. Repairman showed up within a few hours after call. After asking me a few questions about what was happening he had found the issue and repaired it within 30 minutes. I was happy to find out that the issue was not that big and not that expensive. Never once did he try to fix anything else or sell me on upgrades. But he answered all my questions when I asked about preventive maintenance. I would highly recommend Bumblebee to anybody with AC issues. I will have to let you use them for all my future issues.

It's a small but professional and affordable family company. I compared their work to two other highly rated organizations on Yelp. They were the most honest about the work I needed done.  (I had an air conditioning unit replaced with a train seer 16 system and I had the air intake moved about 20 feet.  Responsive, and very affordable when compared to other bids.

Came into town in July to find a non-functional ac. Called a few places and bumble bee sent someone over with an hour. Unfortunately, the compressor was stuck. The normal trick of enlarging the capacitor didn't work, so...I got quotes for replacing the compressor and the entire ac. I decided to replace the entire ac and it was in and operational the next day.  Total elapsed time from my first call less than 24 hours. Awesome service and really nice people.

After a great deal of research and a request for referrals for an AC repair company we decided to call Bumble Bee to inspect and maintenance our unit. We couldn't be happier with our choice! We just closed on our home and we knew that the AC unit was fairly old and would likely need replacement soon. Bumble Bee scheduled is within a week even during the peak busy time and massive heat wave in the Valley. The tech was friendly and knowledgeable. He let us know the unit was 20 years old and would likely stop working soon. He suggested either keeping it until it quit or replacement. We decided to go with replacement and are using Bumble Bee to do so. Lisa has been working with us on that and is so nice and helpful! She has answered all of our questions and has been patient with our decision making process. Our new ac will be installed tomorrow! I fully recommend this company!

These guys are the best. After being told by Orangatan that I needed a new compressor and another part replaced thatunder warranty for labor and parts was going to cost me $1500, Bumblebee's tech came out and found that the compressor worked fine and the cost of the other part was all i needed. The cheating folks at Orangatan said that the cost with free labor and part would be $958 due to additional uncovered expenses.  Bumblebe found the part under warranty and with labor, and the other uncovered expenses charged us $700. I will go with this local HONEST company from now on and so should you!

I logged on to Yelp just to write this review.  My tenant in AZ called and said that they AC went out.  I am 3K miles away so I looked on yelp.  I called Bumble Bee and they were awesome.  The woman who answered the phone explained everything to me.  Got someone over there that day.  The bill with only 232 dollars when they could have charged me 4K and I wouldn't have know the difference.  What an awesome company to work with.  Next time I need AC work done, they will be the company to do it.  One other thing.  The woman who answered the phone asked me for the tenants name and phone number so they could contact the tenant directly.  Awesome!  Normally I need to beg companies to do this.  They were the ones that brought it up.  Thank you Bumble Bee Air Conditioning!  It was a joy to work with your company.

After we realized out ac was out over labor day weekend, I did a quick search to see who would be available to speak to over the holiday weekend.

Lisa from Bumble Bee was very helpful in having someone come out and take a look.  They found out we need a new compressor at the very least, or a new unit as ours is at the end of its warranty life. After a little investigation we found the part was under warranty and was able to quickly schedule a replacement.

The price was great, very nice support from the office and our installers Bronson and Ryan were very nice. All around it was as good as you could want an experience with an ac repair company to go. I will definitely be in contact with them with any other air conditioning needs.

My AC went out on a Saturday afternoon in the middle of an extreme heat warning here in the valley. After countless attempts from my landlord to get a company to come take a look at it, we were still left with no AC come Tuesday afternoon. I called bumble bee air conditioning that afternoon and expressed the urgency of getting it fixed immediately. Lisa, the woman in the office, was very empathetic and said she could send someone as soon as he finished with another customer. It was the first time since the whole ordeal happened that my concerns weren't just dismissed but rather validated and being addressed accordingly. I felt as if she actually cared that my family and I were suffering through this heat wave.

Not long after that Jimmy showed up to take a look. He explained to us that the motor was the problem and even went as far as bringing me up on the roof with him to show me a few of the issues. He said it could be fixed the very next day but that he could temporarily have it up and running that night at least for a few hours until the motor overheated again and would shut it off. He said it would at least make it bearable for the night.

The next morning, A man named Steve was sent out to fix everything. He even went over things in detail with our warranty company, who also said, he was incredibly helpful and the most pleasant technician he had ever worked with.

From start to finish, this company was caring, friendly, knowledgable, and helpful. I've honestly never had such an easy and pleasant experience with any company when it came to getting things repaired and this was a breath of fresh air. I'd recommend them to everyone.

You know that sinking feeling? It's 113 degrees outside when your air conditioner has stopped working?

My husband was out of town, I don't know sqaut about an air conditioning, and I'm dreading the news that I have to buy a new one?

At the recommendation of a friend, I called Jim at Bumble Bee and he was able to fit me in that afternoon. THANK GOD!

I know that this is shocking, but there actually is a Heating and Air Conditioning Company in town that is ...ready? HONEST!

Jim tested my capacitor (my neighbor had checked for everything else, so Jim didn't have to do a lot of testing on the unit)  and the capacitor had failed. He replaced it and added some freon.

I was slightly surprised by my bill, which was $280, because my neighbor had told me that a capacitor is a relatively inexpensive part ($25-$50), but I do believe Jim to be honest and capable..and who wants to argue that when it's 113 degrees?

This is THE company to call for HONEST repair and sales!

In July our AC unit was blowing only warm air - yuck! Bumble Bee was very quick to send a crew to assess the situation. A new unit was needed - we knew this was likely to be the year the AC died. The crew did a great job installing the new one and we were cool and comfortable in as short a time as possible! (Lots has been happening in our life since then so that's why the later than normal review!)

UNRELIABLE!
Scheduled for a two hour window and didn't call till 5 minutes before the end of that window to say they weren't coming that day after all. Rushed home from work to be there for nothing. Three girls in the office and none of them had the same story. Had the 2 hour window time wrong, too! Said they'd call back once they figured it out but 15 minutes later they still hadn't so I called back and told them not to come. Rescheduled it with someone else. Hopefully they will be more reliable.

So I got home Wednesday from work and noticed it was still warm in my place. The thermostat read 85 and I was little concerned because the lower temperature wasn't holding. I emailed Lisa since it was a little late, and I received a response very early the next morning. She asked if I could set up an appointment so they could come out and ensure that they did the job correctly. I let them know I programmed the thermostat before I left and that I thought that was the issue, but would definitely let them know if that wasn't the case. Turns out I was a dum dum and didn't reprogram the thermostat, but I really appreciated her follow-up to make sure they had done the job right.

Great Job to Chris! I am a repeat customer and I will continue to use their services for all my HVAC need! They are professional and knowledgeable, and they care about customer service and the value of their work! Thanks!

The best customer service in town and the nicest air-conditioning specialist!  Very Professional and they know what they are doing!  Highly recommend!

Outstanding service. My AC went out on Friday night. Tried to fix it myself, but have omitted a small detail. Ron had a laugh on the following day by fixing it in two mins. No charge. Thanks.

This is an amazing company loaded with integrity and knowledge.    I am fortunate to have found them.    Their timeliness and follow through makes them stand out in the industry.

We used Bumble Bee to replace an AC unit on a commercial building. They were knowledgeable, professional, efficient and pleasant. I would highly recommend them to any other business looking to replace or repair a unit.  No pressure, no hard sell, just straight up facts. I appreciate their professionalism. A vast difference from our previous service. We have 5 other units and when they need service or replacing Bumble Bee will be our first call.

Awesome customer service from Lisa. I have two warranties, parts and labor, Lisa helped me to contact two companies to greatly cut down my out of pocket cost. Thank you so much! I will use their service next time I need an A/C repair or tune up. Highly recommended!

Air went out at my house which is an emergency in Phx even in September. I couldn't get any of the bigger places to come out until Monday. Being it was Wednesday, that was not acceptable.  I happen to notice Bumble Bee and the great reviews they have.  Gave them a buzz and within a few hours they were able to get a tech over to look at it.  The lady who set up my appt was very polite and helpful.  The tech who came was Bronson.  Very polite young man who not only fixed my issue but he showed me exactly what it was and how small the problem was. He could of easily tried to take me to the cleaners like others do. He was honest and had great communication skills. Not everyday you find that with guys showing up to your home to fix things.  I believe this is a smaller family owned business which is always better in my
opinion.  Next time my air goes out they will be the first people to call. Thanks a lot for your excellent service.

Thought our 20 year old a/c had died. Other vendors only bid on replacing it. Bumblee came out, said it was the fan motor, replaced it and gave it a through once over and said it was good to go. It's been running like a champ ever since. Great customer service, friendly crew. Fair pricing. Highly recommend them.

I use Yelp to find a lot of the businesses I use. I find that the reviews are very valuable and help me make good choices. Since I use Yelp to FIND companies, I do a lot of reviews myself. I want to pass along the information and help others. When you sit down and review a company, it is hard to picture that you are not only talking about the company, but the owner. Most of the time I would say, so what? If they lived up to the hype, I write a glowing review. If they fell flat, I rip them a new one. Plain and simple. Business is business.

But it is hard to understand that with little companies, you are not only ripping the company, but the owner. Most of the time, I really don't care. Why should I care if some fat cat owner got their fat wallet hurt by what I said? I don't even HAVE A JOB, so BOO HOO I hurt your feelings. But once in a while something happens that fall outside the bounds of the norm. When I reviewed Bumble Bee I was not expecting any answer. I was DEFINITELY not expecting a refund. Let me repeat, my first review said I WAS FINE WITH PAYING THE TRIP CHARGE, I WAS NOT EXPECTING A REFUND. So when Lisa offered me one I was skeptical. I thought, sure you want to give my money back to shut me up. Make me change my review.

So I agreed to meet Lisa. Get my money, run... end of story. But something happened I was not expecting. I saw in Lisa's eyes, her face, her body language. She was not just trying to shut me up, she was genuinely disappointed. I could tell this business is very very small, and it is her families whole life. There is pride in this business. They may not be big, but they take great pride in being good. They are the company that actually CARES. When I ripped her apart, it wasn't anger, it was hurt. I took a shot at the most valuable thing she owns and cares for like a family member. She wanted to meet me not to make me quiet, but to apologize and explain. The most amazing part... she still wanted to work with me! I think this shocked me more than anything else. I figured she would be glad to see me go and never come back. But instead she comes up with a future plan of attack and prepares me for the many steps to come.

I learned a lesson here. If you are a customer who likes working with mom & pop shops like I do... You need to be a little more aware of your actions. I didn't write a bad review of Walmart... I trashed Lisa and her husband. I did it before she had the chance to explain. I did it before she could fix it. This may be ok for Walmart, but it isn't ok for a company this small. I love the little guy. I love the underdog... so why was I so willing to trash them, well that was simply me not thinking about my actions before I hit send. So Lisa, publicly I do apologize. I am impressed with how you reached out to me. I impressed I got my money back. I was fall down on my face shocked you still wanted to work with me. I look forward to it. I hope this repairs any damage I may have caused you and your family. From the bottom of my heart I am sorry if my temper caused you and your family any damage. Thank you for being the bigger person in this relationship. I look forward to working with you again.

Former AWA. Great company. Honest. Efficient. Clean. I highly recommend them.

About a month ago I had Bumblebee come out to my house, it is a rental and my daughter lives and manages the house, we rent by room. My daughter texted me that the air went out around 8am in the morning. So I wen to Yelp and started reading reviews, I was leaning to go with one of the big air conditioner companies in Phoenix which constantly advertise on TV. However when I checked their Yelp reviews the big AC companies had mediocre reviews even though their TV ads were pretty good. I checked out the top Yelp AC companies in Tempe Az and their was several with really good star ratings. Bumblebee reviews, not just the ratings, were fascinating to read, it really sounded like the owner's of this company knew, understood and practiced customer service, it wasn't just words. Anyways I emailed my daughter the several AC companies I was looking at on Yelp, she read the reviews and also decided on Bumblebee. Bumblebee came out to the house around 1pm and stated they needed to go into the house cause the AC problem wasn't on the unit on the roof. My daughter had left instructions to Bumblebee dispatcher to call me 30minutes before they reached my rental home and I would meet them but the dispatcher didn't relay that information, luckily the Bumblebee service technician (I believe it was Steve, but I am not sure of his name) had my phone # and texted me that he needed to get into the house. I thought it was awesome that the AC technician would text me instead of leaving, I texted the Bumblebee technician it would take 30 minutes for me to get their and he said he would wait. After arriving at my rental I opened the door and the Bumblebee technician found out it was a faulty thermostat, I payed something around $180 dollars for the new thermostat and to have it installed, which was what I was OK with.

However this is where the problems began, I asked Steve for a receipt (btw I was really impressed with Steve or what ever his name was, he gave me a biography of his work experience and what I was impressed with was that Bumblebee wanted and recruited the best technicians, which I consider awesome). I asked for a receipt, the problem was Steve couldn't give me a receipt then cause the billing company for some technical reason wouldn't allow Steve to email me a receipt, because of this I gave Steve my personal email address and he stated he would email the receipt later. After a couple of days waiting for the receipt and not getting any I called Bumblebee and the dispatcher told me they would relay the message to the owners, which I believe is Lisa, I said OK. However about 2 weeks went by and I had no receipt, so I called the dispatcher and told them I wanted a receipt that day or I was going to write up a bad Yelp review. I got a response very quickly from Lisa saying a receipt would be emailed to me, however I got no receipt, it turned out Bumblebee had been emailing my receipt to my daughter and not me, after this got cleared up Bumblebee emailed me an invoice which I finally got; again there was a problem because on the invoice there wasn't anything which could be plainly seen by the IRS or my accountant that the invoice had been payed. By this time Bumblebee was texting me and I was texting them and I was actually receiving several invoices in my email so several people at Bumblebee must of been trying to get me a receipt. I texted Bumblebee that the receipt was totally inadequate, that what I wanted is an invoice emailed to me with Payed in Full clearly stamped on it, some thing that the IRS would understand as a receipt. This was during lunch hour and I guess Bumblebee staff/owners were out to lunch but they said they would do this as soon as they got back. Within about 30minutes of Bumblebees text about being at lunch, I got several receipts with Payed in full stamped on it in my email. Lisa then texted me that the billing software and company, they had just recently gotten, fulfills all of Bumblebees internal accounting requirements, however she said my case clearly showed that they need a new billing software/company and she assured me they would fix this problem for future customers.

I tell this story not to discourage people to call Bumblebee, but quite the contrary, please call them they are a excellent company. It is very very very rare that you have a company that is truly concerned about their reputation and the service they provide each customer. Even though I had technical billing problems with Bumblebee, once they realized the problem they bent over backwards to fix it, it truly was a breath of fresh air to me. I wish this company ALL the SUCCESS in the world it was truly amazing to work with them.

They came to our rescue!

We live in California and have a rental in Tempe. It is difficult to schedule urgent repairs so far away and having someone trustworthy is key.  Our tenant called in the morning stating the a/c wasn't working and needed it fixed ASAP since it was going to be about 116. We had actually called another company that we had used in the past for maintenance on the unit (AccuTemp). They arrived in afternoon and wanted almost $800 to repair the motor.  

My husband quickly got on the internet and found Bumblebee.  Lisa quoted half the price for the same repair!  She moved heaven and earth and got a repairmen out that same day as well as calmed down our agitated tenant.  They were professional, courteous, efficient, and reputable.  It was great to feel like they cared and that you weren't getting ripped off because you were stuck in a jam.  Excellent experience!
Highly recommend!!!

Getting repair work is always stressful for me. I'm not mechanically gifted so I rely on the professionals I choose to treat me right and set me straight. And there is no one I would trust more with my AC unit than Jimmy @ Bumble Bee. I know he's gonna tell me the real story about my unit, recommend service when it's needed, and give me the all clear when it's runnin' smooth. If you're looking for an AC guy you can trust, you've gotta use Bumble Bee.

I live in Calif and my son lived in the Tempe, AZ house while attending ASU and after graduation.  When he moved, I had some rennovation work to do, including the heater.  I called Bumble Bee to do the work after reviewing them here on Yelp.  They showed up when they said they would (ok, he was 10 minutes early);  He figured out what was wrong with the antiquated heater and fixed it at an unbelievably fair price;  He provided me with a very fair quote for a replacement when this old system kicks the bucket as I requested;  In short, they provided me with excellent service at a very reasonable price.  I know who I'll call for any HVAC problems, without a doubt, it will be Bumble Bee Air Conditioning.  They have truly earned their 5-star rating.

Original Symptom: water dripping from attic, a/c coils frozen, unit almost 15  years old

I called Bumble Bee after I dealt with two companies from personal referrals. ( I think personal referrals are not  necessarily better or even as good as those coming in from a Yelp-type thing. I could be wrong but I've gotten the sense the personally referred provider may offer less value when they think they have you through a personal connection.)  Anyway, I had two personals and was about to go with the second one when I remembered Yelp. I found Bumble Bee with several stars and called them in order to gain some knowledge so I could increase my negotiating leverage with my personally referred provider. However, after I spoke to Bumble Bee, I realized my referral was not going to  provide me value.So I started to compare:  My  referred provider wanted to give me inferior MFG'd equipment and just replace the coil and have me keep my old furnace,(Hey, it's still working, I was told), whereas, Bumblebee offered a better MFGer,(Trane) and included a new furnace for a better overall price. After speaking to Bumblebee, I did make other yelp connects (all duds) and ended up going with Bumble Bee . That's half the story.
The rest is that I received a fast, first visit and quote (same day in my case). Then they scheduled me for an installation two days later. They handled the installation without a hitch including the crane requirement. The minor wall board repair and other finish work was to a tee.

Bravo, job well done!

I decided to call Bumble Bee A/C because my previous A/C company has been out to my house many times to fix my A/C issues on a 7 year old unit. replaced some minor things with it, but it always tripped the breaker when it would cycle through after the last repair that the other company did to my unit. So, looking at Yelp I saw that this company had 5 stars consistently, so i decided to give them a call. A nice lady, Lisa answered and I explained to her the situation and told her that my previous A/C company told me the compressor seemed to be going out and would need to be replaced at a cost of $4,000.00. When I explained to Lisa this she said she urged me to send out a master technician for a second opinion. So, I said OK. She advised that the price was $69.00. I said OK.  The next day a tech, Jimmy, came out and looked at our A/C and found the issue. The previous company had wired the contactor incorrectly causing the breaker to switch off. After he fixed it he checked everything else and was HONEST and said my A/C unit was perfectly fine and didn't need to be replaced.  I was floored by this that he was honest and didn't try to rip me off. ALSO, he left and never charged me the $69.00 AMAZING! fixed someone Else's  mistake and didn't charge me. THEY ARE my new A/C company. BRAVO!

Usually when I read a review, I am still a little skeptical. I have to say choosing Bumble Bee Air Conditioning to fix my A/C didn't disappoint me. First off, I called Bumble Bee and spoke with Lisa. She was very pleasant and knowledgeable on the phone. I instantly had a very good feeling.

I explained my A/C problem and Lisa said it could be one of two things. It wasn't more than an hour or so later when the technicians arrived at my home. I explained the situation and right away Ryan and Bronson were up on the roof to inspect and diagnose the problem.

I was presented with an itemized list (with prices) for an indoor fan motor, contactor, and coil cleaning. I was also shown a detail picture of what was wrong and how nasty the coils were. Ryan explained how the cleaning would be done and also informed me that he found the fan motor replacement at a very reasonable price.

I was like OK go for it!  

Have you ever had service men come over and say that they need to go get a part etc...and sucker you by their hourly rate, gas or mileage fees.

NOT Bumble Bee. They are honest, fair, professional, no up-selling, and no I'll tell you what, we have a special... type of BS. While one technician went to pick up the part(s), the other was up on the roof, removing the bad parts, cleaning the coils etc...

As soon as the part came all that was left to do was the install and they were done. At this point I was shown a picture of the end result. Ryan went above and beyond his original quote and cleaned out the condensation line that was clogged and cleaned the condenser coils at no additional cost while waiting for the part to arrive.

I'm not someone that writes reviews. I personally called Lisa to express my all-around satisfaction. I HIGHLY recommend Bumble Bee Air Conditioning to anyone that needs service, repair or replacement.

Bumble Bee deserves its five stars.  Good people and they do excellent work.  I started out with a won't-work problem, and ended up with the problem promptly fixed, plus educated on proper care of an AC system.  High recommendation!

I will be recommending this company to everyone I know! Whether you need help or not, it's so hard to find honest people these days. Not only was this the first company I called, it was the only company. Sometimes you can hear the sincerity in people's voices. After speaking with Lisa over the phone and talking with Jimmy in person, I just knew that whatever the diagnosis was it would be legitimate. I was told it could be one of two things...the starter or the compressor. Both were on opposite ends of the spectrum as far as cost goes. I feel that with my lack of knowledge with AC units many other companies would have told me I needed a compressor. Luckily, my problem was the least severe of the two and it was fixed in no time. Reasonable price and excellent work! Thanks guys!

Great service and people do deal with! AC broke over the weekend (in July). I had another company out who told me the AC was shot and as old as it was, should be replaced. They were great to deal with as well but wouldn't be able to get to it until 2 days later. Bumble Bee AC came recommended and I called them for a second opinion and estimate. Jimmy went the extra mile and squeezed me in to check my AC on a Sunday and agreed that repairing the very old AC was not recommended. They were able to get the new AC in the next morning and by 1pm they were all done. The estimate I received was the pretty much the same as another company, reasonable and competitive. The level of service, professionalism and friendliness was top notch - the kind that is hard to come by these days!