Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Jerry the owner is one of the best in this market. He is fast responder, friendly, knowledgeable and fair.. I've lost my roof A/C in the middle of August heat wave of 110-115 temperature. Jerry did diagnose the problem, initiated a plan, got the parts and fixed it. All done fast and professional. High five to you Jerry, please keep up the good work. I highly 100% recommend his company to friends, families and neighbors. Call him if your AC fails, you'll be happy

Derek & his team are very knowable & able to diagnose issues that other HVAC techs have a hard time with. He has worked on several projects for me and has always done a fantastic job. I find Diamond Mechanical to be a very good HVAC contractor and recommend them to all of my clients.

Honest and very professional... Found myself a permanent a/c guy to take care of all my a/c repairs. Bills a/c was more than fair and very good at there trade.  after the other company less than professional services.  Bills is a go to for a/c heating repairs.

Sammy was very helpful informing me of available options, and pricing.
When I finally said yes, we added an air purifier as well.
Great communication, and was able to schedule in three days that fit with my schedule.
Reminded me the night before that they would arrive at 7am, and they were right on time.
Finished in a timely manner, and cleaned work areas completely.

Just now Innovative Air Tech Garrett came to my home and did annual springtime maintenance on my home unit, and on the ductless splitter unit Innovative Air founder & owner Julius installed years ago on my guest house in the back yard.  

Garrett was professional and knowledgeable and completed all the work in this one call.  He made a minor correction that could have been a major problem in the weeks to come.

People like Garrett are the reason I recommend Innovative Air  Conditioning & Heating to colleagues.  Everyone at the company is great too, particularly Karen, who manages the office.  And with preventive maintenance like today I can rest easy for the coming summer

Very happy I chose Kilter! Our AC stopped blowing cold air so I reached out to multiple companies on Yelp and Brett was very fast to respond, got me an early appointment the next day, and was very reasonably priced.  Steve arrived on time and worked fast! I will be using Kilter for all AC needs in the future!

I used Popeye's Air last summer to service and repair my 2 units. Our units are older builder grade that came with the home. Jorge, the owner, explained how newer units would be beneficial but fixed our old ones with no problem.  It's heating up again here In Arizona and his repairs lasted all of last summer and this one.  He is very personable and gracious. He didn't overcharge. He is honest and we'll definitely be calling him again for repair or service or if we buy new units :)
Thank you, The McDonald Family

Condescending and rude. Wouldn't listen long enough to understand what is going on, before telling us what he thinks we are doing wrong, so they never fixed the real problem. I will never call them again.

Chase (the owner) is truly a professional.  He responds quickly and gets the job done very well, timely and at a reasonable cost. He has always taken excellent care of our HVAC.  I highly recommend Top Gear to anyone needing scheduled maintenance, repairs, or a new heating and/or cooling unit!

After returning from Vacationing abroad. Came home to 100+ degree weather. Reached out to Alexis at Royalty Air, and to my surprise, set me up with a same day visit to check out my lower floor Ac unit. Unfortunately the compressor did not hold up. (Was an older unit) Alexis ordered me a new one. By the very next day he arrived and set it up. Top notch service all around. I will recommend Royalty Air to my friends and family.

I've had such a good experience with Emery Cooling, Heating, and Solar, I feel it's important to share my experience with a top-notch contractor.  Generally, I'm not a person who does online reviews of construction or service jobs.  With that said, I waited for a couple of weeks after the installation to make sure everything was still a quality, top-tier job.  Spoiler alert:  It absolutely IS a top tier company with the highest quality of customer service I've encountered since moving to AZ.

TLDR; Emery Cooling, Heating and Solar is, hands down, the best company I've hired in Arizona for the past 12 years.

Please note:  I have posted this same review on Google.  I am still not a robot.

A quick summary of my experience from January to mid-February 2023...  When I filled out the online form for HVAC companies, I knew there would be a lot of responses to sort through.  What I didn't expect was a written response generated in the first 4 minutes followed by a phone call from the owner of the company, Richard Emery.  On that call, Richard carefully listened to my situation, evaluated a course of action and was able to have a recommendation based on ALL OF THE FACTS.  

I've been employed in construction, off and on, for almost 40 years.  There's something profound about helping someone solve a real-world problem and providing a real-world solution, at a fair price, on time, at budget, both quickly and professionally.  Richard and his crew are very good at their job.

After working the trades for nearly 20 years, Richard Emery started his own company and has hired an impressive group of people with a wide range of experience spanning several different areas of construction trades.  He told me one of the reasons he started Emery Cooling, Heating, and Solar was because he was sick of seeing people not getting a company that was reliable and fairly priced.

I was astounded to discover how knowledgeable his guys are - not just in HVAC, but in nearly every trade needed to pull off a major installation for the customer.  I suspect his company can run sewers-to-solar and everything in between.  That's a rare quality for an experienced contractor in Arizona.  The fact that he has an agreement with a financing company for big ticket items sealed the deal on affordable price and great value.

Richard worked with me to find the absolute best option for my needs.  He listens carefully to the customer and provides a detailed proposal covering all of the individual aspects of the job.  If the quote isn't quite correct, he fixes it -- right then, right now.  

Many contractors will tell you Customer Service is number one.  That sounds good, but Emery Heating, Cooling and Solar LLC isn't most contractors.  He and his crew will work as long as it takes, even if it means showing up on days and times most convenient for his customers.  Other companies don't usually make accommodations for installation and repair.  Richard Emery absolutely does.  The owner of the company shows up and works alongside his team.  The owner of the company gets his hands dirty to make sure the job is done correctly.  

In my particular experience, there was one little thing I wanted done which I didn't notice, and that I missed on the final walkthrough.  I sent a message to the company asking if this one thing had been done.  Richard responded almost immediately.  Within 15 minutes after the call, someone was at my house and fixed the issue.  It was after 7:00pm.  It was dark.  It required a ladder and flashlight.  20 minutes after my call, it was also DONE.

Earlier, I started this review saying I never give online reviews.  I expect professionals to do professional work.  I've been disappointed by other companies.  I've fought with contractors to fulfill the scope of work which was IN WRITING on the contract.  That fight didn't, and I suspect Wouldn't, happen with this company.  I'm beyond impressed.  I couldn't be happier about our family's decision to hire Emery Cooling, Heating, and Solar.

I have two last words to finalize this long review:

HIRE THEM.

Our A/C Compressor went out. Our home warranty company sent us another vendor. Thy said the compressor was shot but convinced my wife to replace the entire 25 year old unit (outside of the warranty coverage). A few month later the original thermostat needed replacing. The other vendor wanted to charge $225 (even though they should have replaced it as part of replacing the A/C, and even then should not have charged us more than the $75 service charge had we called the warranty plan to do it. So we said no thanks, called the warranty plan, and they assigned Heat Slayer. They accepted that I told them the thermostat needed to be replaced and brought one with them and installed it in 30 minutes (I feared they'd first need the warranty company to approve their assessment, but no, they treated it as a done deal). Heat Slayer was excellent and I'd never hesitate to use them again.

One of the worst places to do business with. My poor mother called the company and had Thad come through and did repairs on the ac unit on Monday the 17th and not even 4 days pass and on the 21st the Ac unit broke down again. I called him up and he came over to tell me that the Ac unit is beyond repair. So he charged my poor mother $400 for work that wouldn't even sustain the Ac unit, what was the point of the repairs? Taking advantage of people to make a quick buck? Very unprofessional and could not even give straight answers. Terrible place and wouldn't recommend them to anyone.

Called Airnow and they were able to come check up on my AC the same days just a few hours later!  Great Job!!!

I will only get ripped off once!!! Cool Breeze Refrigeration charged me 498 dollars for a 20 dollar part ( a limit switch) and an hour and a half worth of work. I'm going to tell everyone that I know in Payson, Arizona not to ever use these people. Most attorney's don't make 250 dollars per hour!!!!

DO NOT USE THIS FIRM! They have a F rating from the Better Business Bureau with 17 complaints. They are no longer members of the BBB. The firm had a good reputation until the management changed in 2006. The new owners employ high pressure, deceitful business practices and if anything goes wrong, they try to deny any responsibility. We had a AC system installed this April and it leaked twice causing a great deal of damage. The quality of the crews varies from sheer incompetence to good. The owners claimed that it was not their fault that the drainage lines leaked - even though their people installed them. We had two of their own people out twice to fix the leaks and they admitted that the original installers were at fault. When we threaten to take them to court, one of the owners said they would pay for the water damage, but never sent the check. That was over a month ago. The case is now awaiting a hearing in court.

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