Tina S.

2/23/2023

We have been with this company since moving here on 2019. Definitely appreciate Dukes of air services , Technician, Kalem arrived on time and can't say enough regarding his courtesy and professionalism. Explains well answers to questions that we had....... Wen S.

Liam S.

11/06/2022 12:00:00 SA

AZ Dukes of Air came to our rescue when we had a thermostat that suddenly lost power. We first had another company come out, who told us that an entire control board needed to be replaced to the tune of several thousand dollars. AZ Dukes fixed the problem for nowhere even close to that (insulting) estimate and has now become our go-to resource whenever we have any sort of HVAC issue. They also pointed out that the control board was perfectly fine and the issue had nothing to do with it.
We also signed up with them for a maintenance plan and have been enjoying the great preventative services that they provide. So we haven't really needed them since, but we know who we can trust when if a problem arises.

Marti P.

8/15/2022

We have tried a couple of different companies in the past but haven't felt quite comfortable until we found Dukes of Air. We just signed up for their bronze level maintenance program. Very happy with Jesus's thorough explanation of what service we needed to have done. He went over and above what we expected.

Kaitlin Q.

10/07/2022 12:00:00 SA

My husband and I can't say enough amazing things about Dukes of Air!! Everyone that we worked with and spoke to was so professional and responsive. We had to have our old AC unit replaced and they made it as seamless and stress free as possible.

The day they installed the new unit, they worked incredibly efficiently and was done with everything from start to finish in about 6 hours. They left all the work areas cleaner and better then what was there when they arrived.

I don't write many Yelp reviews unless I feel it worth it to show support to a great business and Duke of Air is nothing short of a great business. Don't even bother looking anywhere else for your AC needs.

Manny F.

03/08/2022 12:00:00 SA

I requested an AC tune up before the summer starts. I contacted them because of their reviews, but also because they were listed as a retailer of Trane. We currently have a Trane product. The technician was very thorough, shared his findings with us, showed us pictures of the findings and made recommendations to help maintain our 13-year unit.

I requested for a quote to replace our existing unit for a new one and another gentleman came to give us a quote. He inspected the duct work, the outside unit, the air handler, and the flow of air areas. Overall, I was very impressed with this company.

Kay T.

1/28/2023

I have used Dukes of Air for several years. This past week I had my annual maintenance done for my heat pump. Wellington was my technician and was a pleasure to work with. He took his time and was very thorough. With all the bad press out there about HVAC companies I have to say Dukes of Air is an exception. They are professional and easy to work with and I'm grateful to have found them!

Ali H.

6/30/2022

10/10 service! Yesterday my AC stopped working and I called to get an appointment. They were able to get me in for next day service. Justin came out and figured out it was a drain clog issue and he fixed it and even made my system more efficient. On top of that, he offered to change all of my air filters in my house!

Great service, great prices and friendly staff.

Andrew W.

1/21/2023

I was referred to Dukes of Air four years ago for all my AC needs. They do a fantastic job of being thorough during their bi-annual inspections and always arrive in a timely manner. In 2021 they replaced one of our two units and the difference is night and day.

Carl R.

9/22/2022

We had a new 4-ton, 17 Seer A/C unit installed with AZ Dukes of Air and we are VERY happy with the entire experience.

Rob in sales is the best and his son and the entire installation crew were outstanding!

The best part is we get to continue working with the best technician, Justin!

The best experience from beginning to end versus 3 other competitors that frankly, were not all that impressive from an overall value and perception standpoint.

AZ Dukes of Air was not the cheapest option on the front-end (also not the highest priced), but in my opinion, the best overall value for the long run.

Thanks, AZ Dukes of Air!

Michael W.

4/16/2020

I decided to give Arizona's Dukes of Air a try due to 4 to 5 average stars reviews. In Arizona when the temperature starts to climb, it is time to get ready to test your A/C unit for the summer.

I am a new customer. I ordered a maintenance check on April 6th on my home A/C unit to be checked on April 13th. The initial interaction was very simple and easy for scheduling.

I received a notice by email and text to confirm my appointment on Sunday, April 12th.

I received call 25 to 30 minutes on Monday, April 13th from the technician for my 7 am to 9 am appointment that they are on the way.

Arizona's Dukes of Air did provide me one of their complete customer care maintenance plan if I decide to sign up. It is hassle free and it was up to the owner. I was not pressured to sign up.

The technician named Kalem showed up on time and ready to work. Also, he was professional. He described to me on how a capacitor works for a home A/C unit. He showed me I have a 15 year old capacitor and it was very rare it was still working. The voltage was creeping to danger zone. So I decided to change it due to the age of the capacitor.

Finally, Kalem did show me some potential concerns on my A/C unit that needs to be changed in a year which is the thermostat wiring due to sun damage. So far, my experience with Arizona's Duke of Air is a 5 star.

Amy M.

2/23/2021

I have been a fan / customer for years. One of the first to review. No one wants to replace their AC / Heating unit, but that old gal had a good 30 year run.
We replaced the unit about a week ago and noticed our bedroom was not heating as well as the rest of the house. My husband was happy because he likes it cold me not so much. We called and Chris the service tech came right out. A few adjustments to the vent ductwork will keep us warm in the winter and cool in the summer. Summertime in Phoenix with a new A/C will help my husband catch some zzz's.

Brenda A.

10/07/2022 12:00:00 SA

A great choice. Was referred by a neighbor who was happy. We were as well. Will recommend to others

Christopher S.

09/07/2022 12:00:00 SA

Terrible, Terrible, TERIBLE. Our AC went out, and we had Robert the sales rep out ( he was great, I mean its his job despite saying a roofing company would be repairing the roof. It was Dukes employees with Home Depot supplies) they got the job started within a week, which was great, and thats where it stopped. The repair took all day, instead of 1/2 day due to one of their install techs sleeping in the van the majority of the day due to a new medication. After that there was a large section of foam roofing missing when they finished, I asked about it( they never mentioned it) because I had been on the roof earlier, and they stated to cover it with a tarp?. I didn't assume this should be my job but I did it. After that they came out to repair the roof 3 TIMES!. I sent them photos of the issues, they acknowledge them. Came out, didn't fix them, then my roof leaked after the second time. Causing damage to the interior of my house. This has been going on since 8/17/22. AND ITS STILL NOT FIXED 9/7/22. They will not call you back, you will have to continually reach out, and even then I still have YET to have management call me, despite me asking 6 times over phone calls. They will not return calls, they do terrible roof work, which cost me 550$. Here we are after contacting their drywall repair person still not fixed, they still have not called me, and I spent over 10k dollars on a new AC unit that damaged my home interior due to a failure of their people. Their repair man isn't available due to being out of town for over a week, and then im out of town. It will not be until the end of September IF THEY CAN DO IT RIGHT, that this will finally be fixed. They will not call you back(front office ladies will), unless its to sell you something, they will not do it right the first time ( you will have to check it over and over and get on your roof), and management apparently is not worried about it. Also if you ask to speak to them, they have no direct phone numbers, the main number can only send them a message and they will not call you back.

Matt M.

08/12/2021 12:00:00 SA

Company fails to follow through with what they said they would do. Fails to respond back to customers. I'm about to drop over $20,000 on new units and got an estimate by email from them. Asked if they can include zoning in an estimate and was told they would get back to me. A week later no one got back to me. I replied again letting them know I'm still waiting. Crickets. So I wrote again.

I've decided to go to a competitor instead. Apparently they don't need the business.

Chris U.

7/24/2022

They installed our Trane AC unit back in 2015. They were not the cheapest nor were they the most expensive but they seemed to be the best at what they do. I have them service my unit twice yearly and they are alway professional and on time. I've recently had an issue with the unit due to a huge mistake from my contractor and they have been very helpful in helping to address the problem and finding solutions to fix it.

Valerie M.

07/11/2020 12:00:00 SA

Called Friday at 627 p.m. and quite honestly i started to worry they may have suffered the worst of a bad Corona.
Next morning at 701 a.m I am out tending to my animals and my phone rings.
Super pleased to hear it's the Best A/C service team in the Valley returning my call.
Just as thrilled to hear they'll be sending out a technician TODAY!
Initially it was scheduled for 11-3, then got shifted just a little later because of a potential double scheduling. I was just so happy they are still in business AND someone was going to make it out to our home today.
Now if that isn't all you could wish for, as the hours begin to tick past and my hard labor caused dripping forehead began to increase, my ohibe rang again and the tech wanted to know if he could come earlier than originally scheduled.
I'm like, Heck yeah!
Granted the repair wasn't inexpensive, but sometimes the system needing service needs more TLC then you expect.
These guys must've been Boy Scouts because they come prepared.
I opted to skip on the OEM blower motor so the work could be completed TODAY.
Kicking myself in the butt for not making arrangements for the pre-season service like I did last year.
Let me add here, in addition to a few suggestions to help keep system functioning at its best, the technician abided by the rules of the 2020Game, wore his mask and made every effort to maintain the recommended SDS (Social Distancing Space).
So for those that see the value in this I want you to know, they understand the importance of staying safe as much as we value it -and a temperature below 83° in the house

S David O.

12/29/2021

Paid $27,000 to have entire HVAC system replaced a few months ago. Equipment seems good, but they damaged the ceiling in the bathroom below the ceiling units and it was a hassle to get that repaired. Today I went to turn on the heat for the first time in our recreation room and the heat just blows ice cold. They sent someone out to repair it, and he was upstairs for an hour. Came down and said everything is fine, and left. I go up to check, it is blowing 44 degrees while set on heat. So I am disappointed in their service. I am now waiting for someone else to come fix this brand new unit. The house was dirty after the main install and the ceiling repair. I had to bring someone in to clean up after them, which is disappointing since the contract has a clean house guarantee.

Tom W.

05/05/2021 12:00:00 SA

We've been using Duke's of Air since we moved into our home. In 2018 we were forced to go with a company selected by our home warranty (complete nightmare). When this unit was on its way out it was a no brainer to go with Duke's of Air. Josh, Mico and Robby did an outstanding job and were very professional. Jesse lined up everything we needed on his initial visit and everything went as planned. Thank you for the great service and fixing things not even related to the new unit as you found problems. There are not many companies left that understand good customer service, Duke's of Air sets the standard for HVAC!

Jason P.

03/08/2021 12:00:00 SA

Been using them since 2017. Yearly maintenance and check ups on my AC. Always a great team to work with.

On time, honest, great service.

K J.

04/12/2021 12:00:00 SA

I feel strongly about supporting local family owned businesses. The service you receive is unparalleled.

PLEASE SUPPORT THESE BUSINESSES! They need you now more than ever.

Dukes of air was awesome! They provide great customer service. They are both courteous and professional. Scott was even early! I needed a repair. I felt that it was brought to my attention in a manner that wasn't sales based and I didn't feel like he was looking for something to fix to increase the charge. Everything was explained clearly and the work was performed quickly. I had filters set out so that I could change them later and he offered to change them for me and I thought that was very nice of him.

Get the maintenance plan it's worth it in the long run! My tech was very knowledgeable and friendly. Thank you Scott! I hope you're my regular guy!

Christy G.

02/09/2020 12:00:00 SA

We have been utilizing Dukes of Air for several years. They are hands down a company that has integrity.
Our home required either a complete overhaul of the existing outdated 22 year Trane system or the purchase of a new system.
The technician was honest and explained that our existing system could be overhauled and fixed. He also explained that the freon would be more expensive due to the changes to the law regarding environmental concerns with older units.

The honesty and integrity that this company abides by is refreshing. We had another company come in and give us a second opinion with quote.
The other business tried to sell us on only a new system not recommending that we fix the older unit. They told us our freon was the older outdated kind and the laws had changed drastically making our unit obsolete.

We went with the Dukes of Air because they were honest and willing to overhaul our 22 year old system.

We decided for ourselves that a newer more efficient seer Trane system was what we wanted. They didn't pressure us and were helpful in looking at all options for new system.
The Trane system we purchased was professionally installed by Dukes of Air last February 2019. The savings we have seen in the past year has been nice on our electric bill. We previously paid $246.00 a month on the equalizer payment to 196.00 monthly after new unit.

Recently the Nexus thermostat went haywire. We called them in the morning and they were here same day. No cost to us!

I can't say enough about the quality of work, quality of technicians, outstanding customer service and overall top notch integrity of their company.

David B.

12/16/2021

This past month it was time to bring in the Superhero's of HAVC...THE DUKES OF AIR to perform Fall and Winter Maintenance on my Trane Unit which I did procure from them. I do not use them because I bought it from John and Dukes. I use them because 1. They care about their customers. 2. They are top notch professionals. 3. They care and honor their certified trade & license given the high quality of work they perform. 4. THEY KNOW HEATING VENTILATION AND AIR CONDITIONING frontward to back. 5. They are very detailed in their work and do not take short cuts. There pricing is competitive and will work with customers who maybe having some challenges with equipment or finance yet still are very business -minded and professional in their decorum and customer service!!

Scott was my technician, was on time , arrived early too and ready to get the inspection/maintenance work done. Very professional, polite and knowledgeable, Finished up the work in around 45 minutes approx. give or take and then debriefed me on how the unit was running, what I could do to improve efficiency and keep it running tip top.

Another positive experience from on the multi talented team members from Dukes of Air. A quality minded and high customer service business that always looks out for its customers. Thank you Scott and Thank you Dukes!

Michael D.

10/22/2021

DISAPPOINTED is an understatement.. I've been a long time customer of AZ Dukes so this is a review that I'm not happy to write.

They came out to diagnose a unit at a commercial space I was considering leasing. I asked them to tell me if the current unit could handle the needs of the space and what it would take to get the unit up and running - this would help me determine if leasing the space made sense or not. They said I was good to go with the unit's size but needed to add ductwork, likely around $2,000. Not bad so I pulled the trigger on signing the lease.

Fast forward a couple weeks while I'm out of town. I come back from vacation and find some of the work done, not all. I call into the office and they say, oh, the paperwork we sent you while on vacation said the unit was undersized. So now AFTER I had spent $2,000 to get the unit up and running, they tell me the unit is undersized and now I need to spend $10,000 to get a brand new one. They had been at the space three times and this was the first mention of this...

Not happy. Not using them ever again. You shouldn't either.

Kaycie B.

2/19/2022

Another happy customer here. We've been using Dukes of Air for years because they've consistently provided service that has been unmatched by their competitors. A special shout-out to Justin who has been our guy for a few years now. He explains everything to a level that even *I* can understand, and maintains our AC like it was his own. Don't hesitate to give Dukes a call for AC repair and maintenance.

Quinn H.

03/04/2021 12:00:00 SA

We have used Dukes of Air several times and they have been amazing every time. We had an issue with our AC system when we first moved in to our house and they were able to quickly identify and fix the problem. Since then we have had them out regularly to perform maintenance and checks and are always impressed with their customer service, knowledge, and timely-ness. Definitely recommend!

Mary B.

7/20/2021

I had my A/C inspected by Arizona Dukes of Air on May 28th, 2021:
Amperages
Capacitors
Wiring
Coils
Condensate pan and drain
Refrigerant
Temperature differential
Everything was fine. This was a maintenance appointment.

Our A/C completely stopped working on July 16th. The repair person, Kalem, came out on the 17th. He spent about 20 minutes here and blew out debris from our condensate drain. Tiny leaves. I was charged $176!
They told me there's been a big problem with condensate drains due to all of the storms. What storms??? We had maybe one since May. ONE.

I asked to speak to the manager and was re-directed to the receptionist who told me the same thing--there's been a big problem with condensation drains due to all of the storms.
When I insisted on speaking to the manager, John Kubaki, he gave me the same song and dance. BUNK!
I've lived here for forty years. Don't them scam you, too!

Amy H.

9/27/2021

Moved to Tempe recently and discovered one of our A/C units was original from 1978. It was Limping by and the home warranty just kept putting bandaids on it. Finally,a year later, we decided to replace and asked for three different quotes. This company was so far above the others For timeliness, professional and comparable on price. An entire crew showed up the morning of the install. Everyone had their own tasks and went right to work. I was impressed with everything and would definitely use these guys again.

Lida D.

01/03/2021 12:00:00 SA

I was looking for a company to come and install the air scrubber into my home. After looking for multiple quotes, this comp Au was the most useful while explaining to me the differences between air scrubbers. Super quick and efficient install, I will use them for all of my HVAC services!

Mark G.

4/29/2021

I actually only called Arizona's Dukes of Air to make sure that the estimate I got from another A/C company was reasonable and the very friendly woman who answered the phone was able to confirm that it was. She didn't have to do that and I really appreciate it.

Since I already had the other guys out, I am going to stick with them, but based on this customer service, I may consider switching to Arizona's Dukes of Air in the future.

Glen L.

4/25/2022

Great installation for a good, competitive price. Very responsive and great quality installation.

Cristin K.

08/11/2021 12:00:00 SA

Had a new system installed, Trane. Great service, on time, very professional crew. You could probably spend less. IMO living with Arizona summers, you want the most efficient quality brand you can afford.

Jason S.

06/10/2021 12:00:00 SA

1. Outstanding service and ON TIME
2. FAST and informative!!

Generally people leave a response when they have a really good or really bad experience.

This is for a REALLY GOOD EXPERIENCE!! My AC guy had an issue that prevented him from coming out so he recommended Arizona Dukes of Air. I called and talked to Lori who was very friendly and got an appointment for next day.

Randy, the technician, let me know he was on his way with a phone call and I received text updates. When he arrived he went straight to work on the units and got everything sorted and provided some education along the way that was abundantly helpful.

Would I recommend Arizona Dukes of Air ... 1000% Randy was outstanding!

M B.

04/07/2022 12:00:00 SA

For the 1st time turned on the new variable speed HVAC that Sterling (now merged with Dukes) installed last December. Dukes of Air came out yesterday to ensure new system was good to go & provided excellent job testing & explaining the new system. Carrier Infinity system is fantastic (quiet & provides constant temperature) as Joe promised when doing the estimate. Highly recommend Dukes of Air (& former Sterling) for HVAC installation & maintenance

C P.

04/05/2022 12:00:00 SA

We've used them in the past and didn't realize we never left a review. Randy came out today and explained everything to us. Like everybody there, he was great. They're very professional and you can tell they know what they're doing.

Gulshan M.

7/23/2021

We had our condensate drain line plugged. Randy, from Dukes of Air had a cancellation and came over within 30 minutes if my request. He used high pressure nitrogen to clean the drain line. He was prompt, covered his shoes with cover and completed the job at a reasonable price. Great service.

Ian B.

6/18/2021

I've used Arizona Duke's of Air for 3 years now and had great experiences. Recently worked with Scott and wanted to review his work. He is very knowledgeable, patient, skilled, and takes the extra step. His mentality is what gets me, treating my ac unit as if it were his. Thanks for the great work Scott!

Andrew L.

4/17/2020

I would highly recommend this air conditioning company

Everybody from the office staff to the technicians to the installers. Basically everybody has been very professional with a very positive attitude and they've been very helpful I would trust this company wholeheartedly

Rodger M.

4/27/2021

I have been a valley resident for over 20 years. During that time I've had to use multiple HVAC contractors. There's lots of good ones and, unfortunately, there's a lot of bad ones. Dukes of Air always been very reliable and trustworthy. On this service call I had Kyle to do a maintenance check on my HVAC system. He was timely as well as friendly. He explained everything to me and answered all of my questions. No complaints at all.

I am waiting for an estimate on a new system which I am sure they will get to me very soon

Ian E.

5/20/2021

Great company. I had the Dukes install 2 new AC units. They arrived when they said they would. Service personnel were very professional. They were quick with the install and left my home as neat as when they first arrived. They explained everything about the new system and made sure I was happy with everything before they left.

The units were competitively priced and I could not be happier. I would highly recommend The Dukes!

Zach A.

7/16/2020

One word - honest.

Good HVAC units are essential in AZ. The unit on my rental property was dated and undersized for the property, but they kept the air blowing cold when components would fail.

I'd always inquire how much longer the unit had and they were consistent based on the manufacturer, the workload the unit was under, and their experience.

When it came time to replace, they provided a competitive bid and a unit that made sense for the property's needs.

I'll continue to hire them for my HVAC needs.

Roberta T.

6/19/2021

Dukes of Air is definitely a customer focused company. When I called to schedule an appointment, I received friendly and courteous assistance and was able to get a time very quickly. Randy came out and provided EXCELLENT service and fixed our problem! He also took the time to answer my questions, educate me, and gave tips on keeping our unit running well. He is the best technician and I highly recommend him and Dukes of Air!

Christian G.

02/02/2022 12:00:00 SA

Look no further! Call AZ Dukes of Air for all of your HVAC system maintenance needs!! We've been using there services since moving to the East valley 3 years ago and they've been nothing but professional, honest and courteous.

Renee W.

08/03/2021 12:00:00 SA

Called this company because of an issue I was having with another company . I was amazed & am eternally grateful at the response of Patrick the manager. He went above & beyond in helping me resolve my issue. This place is a gem!
My thanks again Dukes of Air!!!!!!

Renee E.

6/25/2021

Excellent service ...from sales rep that gave us a quote for new air conditioner unit, office staff & very professional crew that installed unit.
Very very impressed would give 10 out of 10 stars if that was an option

Farooq K.

8/20/2018

I had Dukes of Air work on AC, and have had some problems with their service.

On June 2018 - I ordered a AC inspection, everything came out fine no leaks nothing.

In August 6 2018 - I ordered an inspection of unit cause cooling seemed like it was marginally less maybe 1-2 degrees off Delta T. The technician found 3 pounds of freon were missing and added those and charged one of the highest fees I have paid for R410A , like 60$ /lb.

In August 17 2018 - I still noticed the delta T off and not cooling as usual, called a different AC person and they said I was low on freon.

I called Dukes of Air and asked them to check their work cause something is not right, they offered to do a leak test for 254$, which I declined, had my own test done for 150$ and it confirmed 0 leaks in the system.

The system works good now and will continue to monitor but I will not use Dukes of Air again and recommend you do not.

The owner did reach out but I am seeking a full refund for services rendered on my downstairs unit the day they suggested adding 3 pounds freon. I have documentation by independent techs to show that the system was missing Freon after dukes of air worked on system. They did not cap the system or unplug correctly. I attached all documentation

Curt P.

8/14/2020

We have had Dukes of Air out on multiple occasions, we had to have them out again today. Our A/C went out in the middle of the night, and I called to schedule an appointment at 7 when they opened. They had a tech (Anthony G.) at my house at 7:30. Anthony, like the other Dukes of Air techs did a great job and had the A/C up and blowing cold extremely quick.
We have an older A/C unit and they could easily try to up sell us a bunch of garbage we don't actually need, Dukes of Air does not practice that type of nonsense. All of their tech are very honest and are willing to show you exactly what they are doing and what the issues are. Dukes of Air have made us into loyal clients and we will not call anyone out other than them.
Thanks again for the great service and experience.

Faijul A.

9/18/2021

This company is good at selling, but not for service and technical depth. I had some minor issues with two older units (15 years), they convinced me with new units it will be great. So I got 2 new units installed. One of the units, 4 ton 17 SEER, the compressor is very loud. They said it is normal and a blanket will reduce the noise. They have kept me waiting for months! Still waiting...

Matt P.

5/16/2020

My latest experience was so much better! They were running late, so they called me to let me know their ETA. Arrived on time. Quickly showed the tech where everything was inside and out. He did a full tune up and maintenance. Provided full report back to me. Honest and up front with the future of our AC units and how much $ we should put into them. Good and fair price. Took about an hour.

Mike A.

6/15/2021

AZ Dukes of Air serviced our A/C this morning. We've used them for several years now. They installed our new unit 2 years ago. Excellent service. Reliable, professional, on time, courteous, and responsive. Highly recommended.

Seth R.

10/21/2021

Had Tec come out give me a estimate my brother had the same thing done 2 weeks before and I was quoted double what he paid then the Tec suggested to just redo the fittings and re charge so basically not run new lines just fix the ends so scope of work chafing dramatically and materials needed and he says the price he quoted to do the full job replacing everything would cost the same at him just fixing the fitting same price double of what my brother paid I called the office and still have not gotten a return call back like they promised so there techs are just out there making up what ever amount of money he needs to make for that job not quoting the job right do basically screwing people who they think they can get away with it from I will be reporting to acc and bbb of this and hopefully stop someone from getting screw over!!!

Donald B.

9/15/2020

Have been a customer for approximately 3 years, but noticed on the last 2 trips behavior that I would normally associate with the franchise AC companies.

Technician came to do a AC check-up. During the check up, he showed me 2 switches that needed to be replaced. He would replace the switches for free if I signed up and prepaid for the yearly maintenance program. I agreed and signed up. He said he didn't include the switches on the invoice so he wouldn't get in trouble for giving away the merchandise. That was dirty, but I looked at my invoice from the previous year and I had paid to replace the switches.

I will give them another shot, but my last two visits felt like upsell that I would normally get from the big franchise AC companies. Updated my rating from 5 to 3 stars.

Marcel T.

5/21/2020

We called Dukes of Air to get a 2nd opinion after another company wanted to charge us $4550 to replace the compressor in one of our air conditioning units. Todd from Dukes explained that we had a short in the unit from a part that isn't even necessary in Arizona and repaired the issue for $107!!! He was very thorough in his explanations and even helped me redirect the flow in a different room.

Todd was great - we will ONLY use Dukes of Air for our A/C needs in the future!

THANK YOU!

Denise D.

9/21/2019

What I put out on Facebook as a review.....

While the customer service was great. They came out in under an hour from my call. Wasn't an emergency since it was my basement unit not cooling off. He was out here less then an hour. Replaced two capacitors (one inside and one outside) for same system. He charged me $410 for parts and labor. The parts are $15.35 for 97F9829 and $8.45 for 27l566. $386 for labor and tax? I appreciated the quick service but really....is overcharging necessary? I guess it's a one and done relationship, I won't be calling you again and I will be giving your name as who not to use for Air Conditioning repairs.

What Arizona Dukes - Tonya replied.

Denise
I sincerely apologize that you feel overcharged by our company. It looks like you priced out a few capacitors online (not the same quality capacitors that we installed). Let's not bicker over the cost of the part. Instead, please allow me to explain the costs that we, as HVAC contractors, incur to do business. I am hopeful that at the end of this, you will realize that we do not overcharge for our service. To have a technician come to your door costs the company money & this is the cost incurred due to overhead (truck, fuel, insurance, training, building, office staff, telephones, utilities, taxes, marketing etc.) before we even pay for the technician's time. Now, most technicians make approx. $30.00 per hour (pretty reasonable). After you factor in payroll taxes, workers compensation insurance, medical insurance, etc. the cost of that technician is closer to $38.00 per hour. Then we have the cost of the materials, which are stocked in the truck that arrives to your home. Next we have the part warranty that is given w/ every part we install & finally we have profit margins that need to be met, in order to stay in business & provide expedient, quality service. I would encourage you to call other reputable HVAC contractors and price out a dual run capacitor and a blower motor capacitor. I hope this helps and if you would like to discuss further please feel to call me at the office. Tonya K

Trisha P.

6/28/2021

This company does not do ductwork inspections or repairs in the summer. I have no problem with that. I do have a problem with wasting my time and not being up front about this fact.

I contacted this company through their website about uneven temperatures throughout our home as our bedroom is 10 degrees warmer than the rest of the house. I recieved the following text message in reply a short time later: Good morning! We charge $85.00 for a tech to come out and check out the ductwork to see what needs to be done to improve your air flow. That is waived if you accept our quote. Please call the office to check availability. I called the office the next day. After providing me a date and time for the inspection (2 weeks out, which I agreed to as it is not an emergent issue), I was asked if I also needed maintenance. I replied that I wasn't sure, that's why we were requesting an inspection. I was again asked if I wanted to schedule maintenance or just the airflow issue. I told the person I was speaking to just the air flow issue since, again, I wasn't sure if we needed maintenance done. It was then I was told, Well, we don't really do ductwork in the summer because we are so busy.

Speaking with this company was a waste of my time. I was fortunate to call someone else who scheduled us for 2 days later without incident or hesitation

I hope this review saves someone else that time should they have the same issue.

Tony H.

07/01/2021 12:00:00 SA

Dukes of air? These guys came out twice. First excuse they used was they're ladder was too short couldn't get access to my ac unit . I rescheduled with them and they subsequently messed up the rescheduled time and date. I rescheduled again. They show up for the appointment and informed me they will not work so my ac because they are concerned they will break roof tiles? Folks call anyone else otherwise you're going to have an unsatisfactory experience with the Duke Boys!

Kimberly P.

09/05/2019 12:00:00 SA

My A/C went out at 2am on Friday night because no ones A/C goes out at a convenient time. I contacted Dukes via Yelp and received a response right away with pricing and contact information. As soon as I called they answered the phone, yup, on a Saturday, I got an actual human on the phone. And a cheery human nonetheless that let me know that they could get someone out to me within a couple of hours.

Todd came out and was friendly and professional and was able to quickly assess the problem and come up with an immediate solution. He recommended a follow up appointment for a complete servicing of both of our units since he wasn't able to complete that on a Saturday which I totally understood and will definitely be scheduling.

The price was much more reasonable than I expected and they even have a coupon for first time customers on their website. That was a bonus. I was very impressed with the service that I received along with the timely response. I highly recommend!

Harris K.

7/28/2019

Dukes of Air are amazing!! First they drive a really cool orange van or truck. It reminds me if dukes of hazard. Of course that was on purpose on their part :). Every time I have needed service they were able to get someone out to me same day. I'm in AZ without AC, yes I need same day service and they delivered. Always friendly staff when I call and the techs that arrive are super knowledgeable. Tom was awesome and got something done for me that wasn't even ac related. Well kind of .... my Ac wasn't working as the breaker was tripping very frequently. Frequent enough that I couldn't cool the house down. Tom came out and my ac was fine. Instead it was my circuit breaker. It needed replacement. He completed the job. Went out purchased the breaker and took care of my problem. The best service from an AC company I have ever received bar none. Well deserved of my review and the 5 stars.

A.J. S.

01/05/2021 12:00:00 SA

The technician was knowledgeable and helpful. Explained my options then asked me to authorize him to do any work. The cost was reasonable.

Bon S.

8/24/2020

Justin installed a new evaporate coil and helped adjust the balance in my AC. Just is very polite and responsive. He came out a second time to get it precisely where it needed to be. Dukes of Air is an honest professional company you can rely on and thats why they are the only HVAC company I use. I highly recommend them for all your HVAC needs.

Jan K.

12/27/2019

I have used Duke's of Air for about 5 or 6 years. They are prompt, very professional and knowledgeable on servicing furnaces and A/C units. I will continue to use and promote them.
J. Kelly

dawn f.

6/15/2021

Excellent service. We just moved into the areas and found this company on yelp with all the stars. Our ac went out in the middle of the night. Called them in the morning. Adam came out that afternoon and resolved the issue. The person who answered the phone was very helpful and easy to talk to. Adam made the repair and explained to us the issue. He was polite and got the job done. Will use them again.

Susan M.

5/20/2021

Buyer beware! Most of the good reviews are for maintenance, not installations. I made the mistake of contracting with this company for a new system. After it was installed, it made an extremely annoying sound and when I complained, their attitude was basically it is what it is, sucks to be you. They tried to convince me that I was hearing the sound because of the placement of the unit. Oddly enough, my old unit was in the same place and didn't continuously make noises that set my teeth on edge. Instead of trying to come up with a solution (maybe some kind of insulation?) the tech they sent out stayed less than 5 minutes and took off. Now I'm out thousands of dollars and stuck with something that's worse than what it replaced.

Martha C.

6/28/2017

As an avid Yelper, I owe it to Dukes of Air to write this although my husband had all contact with them. Dukes of Air literally saved us!

Response time was amazing. The air conditioner failed in the later afternoon this past Monday and a tech was out a few hours later. Then, another rep came out (whose name I don't recall...apologies) later in the evening AFTER he was off work to provide a quote and talk to my husband.

Voila! Our new unit was installed this morning and my husband reports the house is now cool less than 48 hours after the unit failed. That's service! I'm excited to get home and relax in the cool air.

I'd like to compliment all the team who came out helped. They are ALL polite, addressed me with ma'am and were extremely professional and helpful.

Duke's of Air, YOU ROCK!

Meghan C.

8/17/2019

Had an excellent experience with AZ Dukes today. Noticed parts of the house seemed a little warmer than usual at bed time last night. Woke up to half the house warm as heck. Not a good sign for AZ in the summer. With 2 toddlers I needed to get things fixed quick as possible. Did some quick online searches and found Dukes. Called and they answered immediately. They were able to send someone out in just a few hours.

Technician was prompt and friendly. Able to diagnose the issue in under 5 minutes. Had all the parts with him. Gave me a price up front and that's what it was at the end. The whole visit took less than an hour and cost was reasonable based on a little pricing research. Even had a discount for being a new customer.

Great experience.

Chris W.

10/14/2020

I have these guys service my a/c twice a year and they've kept my old a** unit alive a long time. They are always on time and always friendly. Prices are reasonable and they will follow up with you when needed.

PC M.

10/20/2020

Awesome, competent and respectful installation crew for my workshop Trane/Mitsubishi mini split.

Pavel 5.

9/27/2021

My one AC unit quit working earlier in September, so I called the Dukes of Air for a service call on Friday, they promptly came out on Saturday to look at the problem. My house is 13 years old and it has the original builder installed R22 AC units so I knew they were old and they would likely need to be replaced. The service technician told me there was a leak in the one unit not working and it likely was in the attic. I realized it wasn't worth fixing the old unit so I told him for them to give me a quote on a new system. On Monday morning Robert came out to give me a quote on a new system. He spent some time looking at the existing systems and then working up a quote with 3 different options. He then presented me with my options, all with a very thorough explanation of all three options. I went ahead and signed a quote to get 2 new Trane XR16 systems from the Dukes of Air. Robert promptly gave me an install date, which was over a week out but that was the first appt available. On the install date, the Dukes of Air were at my house early in the morning to start the install. They had both new systems installed and my AC was working by 1 pm that day. The whole process was smooth and everything the Dukes told me they would do they did do. I am a totally satisfied customer with the Dukes of Air and the 2 new Trane systems they installed. I have had the Dukes come out in the past and repair my systems and they did great work on that as well. When you are spending a lot of money on 2 new AC systems you have to choose wisely and I can't think of a better company to spend your money with for your AC needs. They are a family owned business and do great work. Thanks, John and company !!

Jim M.

07/06/2021 12:00:00 SA

We are in the process of selling our home. We had open house scheduled for Fri & Sat during the 4th of July holiday weekend. Friday went well, but that night our AC Unit starting making a very loud squealing sound and poof went out completely around 10 pm. We had to cancel the Saturday Open house and I immediately requested emergency service through our Home Warranty Company. Couldn't get anyone on the phone, couldn't get ahold of the contractor they provided. By 8 am, we were able to get the contractor on the phone but they said they wouldn't have anyone available until Tuesday, 7/5. And would have to order parts which may take 4 or 5 days. Its 110° outside and 89° inside! I called the Warranty Company and they were not successful getting anyone out. So we made the decision to pay out of pocket and called the folks at AZ Dukes of Air. They had a technician at our home by 11 am. He was thorough and diagnosed the issue. It was repaired and blowing cold 4 pm Saturday afternoon. The team at Dukes of Air genuinely care for their customers. They are extremely responsive and have the highly skilled professional technicians who do it right the first time. They also stand behind their parts and service. They will forever be my first call if I have HVAC issues in the future. Btw, the house sold on 4th of July! Cheers!

Michael M.

08/01/2019 12:00:00 SA

We called Arizona's Dukes of Air yesterday after our last AC repairman tried and failed to fix the AC unit on my mother's mobile home for a week and a half.

Given the frustration with our last vendor we feared the worst, but Anthony arrived just a few hours after our call and was able to quickly diagnose the problem as a faulty wire to her thermostat. We were braced for a long and expensive process but instead had the issue resolved quickly and fairly.

He also identified another area that could be improved but didn't need attention at the moment. I appreciated the transparency and professionalism. It was a big difference from the people we were dealing with. Now my mom is back at home safe in a cool house. Thank you!

Lynne W.

2/19/2021

Justin and Scott were awesome. I was told by another AC company that I needed to replace my unit. Justin and Scott checked it out and all it needed was basic cleaning. Very nice to find an honest AC company that doesn't try to upselling products that you don't need. I will definitely have them for any future AC needs. I'm also referring them to my family and friends. Thank you Justin and Scott for your honesty!

Sherry L.

04/08/2020 12:00:00 SA

I am a senior citizen and I want to warn everyone... especially seniors about Arizona Dukes of Air. DO NOT USE THEM! DO NOT TRUST THEM! THEY WILL NOT HONOR THEIR SYSTEMS AND THEY WILL LIE TO YOU AND SELL YOU EQUIPMENT YOU DON'T NEED!

Dukes of Air told me I needed a new thermostat. My current thermostat was under warranty when I called but by the time they arrived days later it was out of warranty. Dukes of Air would not honor it. That should have been my first red flag with this company. But this nice young man said he was vet and he would take care of everything. He sold me a trane thermostat. I didn't want such an expensive thermostat but he assured me there was no other thermostat that would work with my AC unit. I believed him. He lied!

I have had 2 others HVAC companies review my system. its just a standard Goodman AC unit and doesn't need that expensive thermostat. A state inspector said they geri rigged a router and all kinds of loosely connected parts to make it work. I called the company complaining and Patrick the General Manger told me get lost. He even asked how I found out. My conclusion, its standard practice for them to oversell and take advantage of their customers.

The EXPENSIVE thermostat failed within a year. The second trane thermostat. I called another company to help me replace it. This company said who put that unit in. You DO NOT NEED THIS EXPENSIVE UNIT. I said I should go back to Dukes of Air. They promised when I paid exorbitant rates for this unit they would warranty it. It is still under warranty. Again, Patrick the general manager called me and refused to replace it. I paid $$1200 for this unit altogether and I'm stuck with a trane that again twice within one year failed. What does that say about Dukes of Air. They wouldn't warranty my system and they oversold a system to a senior citizen that did nothing but want to believe they are a honest reliable company

Jon G.

07/02/2019 12:00:00 SA

I've used AZ Dukes of Air twice in the last month, first for an emergency repair on a blown capacitor in my condenser, and then again for a system inspection and tune-up. When my condenser went out after hours, I left a message and had a call back bright and early the next day with an appointment for that afternoon.

Both times the techs have been prompt (early on the first emergency repair), professional, and willing to answer questions. Will not hesitate to use them again in the future.

Thanks, AZ Dukes.

Judie E.

4/15/2020

My husband and I have worked with Duke's for years now, so when our upstairs unit refused to come out of hibernation, we turned to them. To make matters more interesting, we're both considered high risk for this awful COVID disease, and have been self quarantining for over two months now. A Dukes technician visited, doing everything possible outside before covering up with gloves, booties and a face mask to check out the attic unit. Unfortunately, they had brought this equipment back to life for its last time --- we needed a new air conditioner.

Under the circumstances, we were very uneasy, but we were promised anyone entering our home would take the same precautions, so we moved forward. After answering the doorbell when they first arrived, I stayed tucked out of the way as technicians, covered in gloves, booties and face masks, made their way up and down the stairs as the work continued. Hours later we had a working air conditioner again.

I waited a week before leaving this review, simply so I could confirm what I desperately wanted to believe. The technicians had indeed taken every precaution possible, and a week later I'm happy to say we're both still healthy. While the timing of this was pretty unnerving, I have to give Duke's credit for taking good care of both our air conditioner needs and ourselves. Thank you for going the extra mile :-)

Ricky M.

07/05/2019 12:00:00 SA

Anthony (Tar) arrived early after calling to make sure that'd be ok.

He did a fantastic job installing a new condensate drain line and talked through the logic of the work he did and explained the reasons for the direction and placement of the drain line.

This company has been professional, timely, and knowledgeable both times I have worked with them. I'd recommend them to anyone.

Sandra S.

06/08/2018 12:00:00 SA

Your service technician, Tarr, was outstanding!! Can't say enough about what a great job he did!! If we ever need to call again for service on our air conditioner we'll know who to ask for!!
The photo says it all. - left is before and right is after!

Trevor J.

9/18/2020

Kalem was awesome...was very professional in handling our AC situation in a very timely manner and getting it solved even though it's currently hot as ****! It was something he had never seen in his 20 yrs of experience and he was determined to get it figured out! This company has honest and hard working HVAC techs who do what's in your best interest to get the job done correctly the first time! Thank you Dukes

Jim T.

3/25/2021

Disappointed. I had the Dukes of Air out to my house today for a spring tuneup. Tech was nice and knowledgeable. However, charged me $200 for a job that I've subsequently got multiple quotes for starting at $69. Shame on me for trusting without verifying - buyer beware!

Heather R.

10/17/2019

Dukes of Air is great! I have had them install three units and had them come back for unit check-ups for three years now.
I originally called them for a second opinion after another company said that our units were leaking Freon and that our house could be condemned. Duke of air assured us that this wasn't the case and work with us to get new units on our schedule.
The semi-annual check-ups are always very thorough and they never try to up-sell.
Thanks guys! We'll see you in 6 months.

Rhyan B.

08/04/2020 12:00:00 SA

These guys are legit, the guy that came knew his stuff, was super friendly and was in and out very quickly. Showed up in a mask, didn't make a fuss about it, and educated me on a couple of things. fair price, good people, will be calling again if i have an ac problem

Knife N Fork ..

8/24/2020

We noticed a water stain on our ceiling and freaked out! There had been no recent rainfall and we just had the roof replaced so we figured it wasn't the roof. After a crawl around the attic, we discovered a leaky pipe in the air conditioning condensation path. We called our home warranty program who referred us to a local company who, despite the urgency of the situation, could not be out for several days. I headed to Yelp and discovered DUKES OF AIR and was very impressed with the average star rating. I decided to give them a call.

DUKES OF AIR was very helpful in answering my call after a bit of an extended wait. They were able to come out that same day a few hours later. Actually the technician called us as he was done at his previous appt sooner than expected so would we mind if he arrived early? HECK NO, we didn't mind!

The gentleman showed up, appropriately masked, and identified the problem quickly. He had the necessary parts on the van and so he was as able to make the needed repairs in short order. He was extremely polite and thoughtful and we enjoyed doing business with him.

We found DUKES OF AIR worthy of their Yelp rating. They responded promptly, acted professionally and charged a fair price for the work involved. We liked their service and believe you will too.

Jay O.

11/12/2018 12:00:00 SA

Knowledgeable and timely, but grossly overpriced and questionable upselling practices. The Dukes arrived and quickly diagnosed that our newer 5yr old AC had a faulty TXV valve, and gave an estimate of $2500 to replace the valve. Then proceeded to try to sell me that at this cost I should just consider a new unit?!? I'm no AC expert, but I was pretty sure a valve doesn't cost $2500 to replace, and I'm pretty sure I don't need to replace a newer 5yr old unit.

I subsequently got estimates from a couple other reputable contractors to replace the TXV valve, the first quote was for $750 and the second for $800. I went with the local family name company in Gilbert with 5 stars on Yelp who replaced the TXV for $800.

Ishmael T.

6/13/2020

Kalem B. Was excellent. He was not pushy and very honest. Out thermostat went punt making for a warm night. He showed me that it was a simple fix, and gave me peace of mind. It's easy for some companies to take advantage of customers ignorance, but they don't. Will use again!

C D.

02/05/2022 12:00:00 SA

Just before Christmas we had 2 Trane AC/Heat units replaced. They were 17 years old and one was not working. As we gathered info and quotes we realized what a huge difference there is between companies. Some of the companies were so unprofessional we realized there was a good chance we would have some problems/issues using them. We got a quote from Dukes of Air and are just so grateful we met this company. They are so efficient, helpful and trustworthy. They had a large crew finish our job in one day (we LOVED their crew) and made sure we understood how to use the units. One bonus: they were able to make the air flow more even throughout the home. Just got our first full SRP bill and WOW the new units are so much more efficient and cost effective. Dukes was not the lowest bid we received but you truly do get what you pay for and we cannot recommend them highly enough. Sending most sincere thanks to all the Duke's crew. Cliff and Sue Daniel

Don D.

07/01/2021 12:00:00 SA

These people truly are the best in the business. They're always on time or early. They're very reasonably priced. Their service personnel are so professional, nice, helpful, and respectful of our home. These are our heating and air people for good!!! Thank you guys for your continued top notch service!

Lourena V.

7/18/2020

We had a great experience! Todd came over and quickly figured out the issue with our ac! We are very happy!

Christopher C.

5/16/2020

This was the third HVAC company I have had out in the past two weeks. Chris was the first technician to even mention that my system may be covered by a warranty. Even without a warranty their quote on a new evaporator coil was $1200-$1500 less than the other guys. They also have great customer service and came out the day after I called. I am extremely grateful that there is at least one HVAC company in town running an honest business.

Linda S.

03/06/2021 12:00:00 SA

When our air conditioning went out this morning, we called them and they were able to get somebody out same day on a Saturday. They sent Chris and he immediately knew what the problem was, was able to fix it, and explained everything very well to us. Really reasonably priced. We will definitely be using them for all of our future needs.

Stan M.

4/21/2020

I've had a maintenance contract with Dukes of Air for three years. They are prompt, polite, and comprehensive. They've done a great job with our HVAC. They never try to sell us stuff we don't need. They have done a great job servicing our HVAC.

Kyle H.

8/29/2016

I originally called up Accutemp of who I used previously to which they made a 4 hour window for the appointment (1pm to 5pm). While I was a little unhappy about the large window, what could I do? I waited all day and even called off work to make this appointment happen. As you'd have it, it was 4:50pm and they called and said we won't make it, can we extend the window an additional 2 hours? No thanks.

So I called up Dukes and the experience couldn't have been any more different in terms of communication. I called Dukes as soon as Accutemp couldn't perform and made the appointment for another 2 days out at a window of 11am-1pm. Awesome, a two hour window!

On the day of the appointment they actually called as soon as they opened and said that I could move my appointment up to 9am if I wanted to which I said, heck yes. Then at 8am, the tech called and said he was on his way over and be there at 8:20am. I wasn't at the house so I said go ahead, but could be there at 8:30am. So sure enough at 8:30 when I home there he was waiting on me - early from the new time and very early from the original time. THAT is how you do it, Accutemp!

Service was fast and courteous. Tech even took pictures of items in attic and showed them to me so I didn't have to climb up there (I would have if asked, though). This might be nice for anyone that wants no part of climbing in the attic but would still like to see what the tech sees.

Luckily, nothing major wrong with the AC so the bill was just a service call.

Jon E.

10/19/2020

It's great to find an AC company that is honest. They have a great plan for service, show up on time and cover their warranty 100%. Their techs are safe and masked up. They always explain exactly what they are doing. I recommend them highly plus they give a military discount.

Daniela C.

6/25/2019

I set an appointment, the lady was very nice. She had a same day appointment, I just wasn't available. Kolby came the next day. Showed me how to change my filter, changed my thermostat. Everything is working great now.
He showed me a maintenance plan and it looks like a good deal. I will consider it.

Kolby was honest and I will be using this service again.

Erika F.

06/08/2020 12:00:00 SA

When my a/c stopped blowing cool air I came straight to a Yelp for help. I contacted Arizona's Dukes of Air because of all the positive reviews. They did not disappoint! I called at 9:30 AM and was given a 3:30 PM - 5:30 pm window the same day! I'm very impressed with the service provided. Kalem was the tech assigned and was at the house right at 3:30 pm. He is a great guy and extremely helpful. I'm always hesitant when it comes to home repairs because I'm not knowledgable in any aspect of it. Kalem explained everything he was doing and answered all my questions. He definitely went above and beyond my expectations. I was so impressed I signed up for the maintenance plan. I will recommend this company to my friends and family.

Troy B.

04/07/2020 12:00:00 SA

Had a new A/C and Furnace unit installed. The crew is punctual, professional and goes above and beyond to fix mistakes the original construction crew made to better cool our home. On top of that, Duke's goes the extra mile in getting rebates from SRP (crediting me up front). It's only been a day, but we can't wait to see our electric bill come down. I'm a Complete Customer Care Gold Plan member--you should be too!

Herman L.

6/23/2020

Kalem - On time, professional and polite. Thorough explanation on the items he was working on. Will definitely use them again!

Sabrina C.

4/29/2021

Received the summer inspection to ensure my AC was ready to go this summer. Great price for what you get included in the service. Thorough inspection, answered all of my questions. Would highly recommend!!

Mary P.

6/18/2020

Very happy with their service. Prompt courteous knowledgeable, definitely would recommend this company

Gabriell A.

02/02/2021 12:00:00 SA

Good customer service. The technician was kind and patient with my grandfather. He showed up on time and charged what we had expected. I will be calling them for any further work need at either my grandparents home or my own.

B S.

7/24/2018

Update: they immediately took action after seeing this review and even offered to come out that night. The GM John was great! Showed up earlier than scheduled, called ahead and was friendly and professional. Added humor to the mistake and took full responsibility of the scheduling error. It happens! We were about to go with a different company and are so glad we didn't! We will refer them to everyone! Honest and figures out the root cause vs finding a temporary fix!

Wow... these must be fake reviews!!! My husband called at 3:45 and they said they would have someone out 5-7 tonight. Well it's 8:08 and they no-showed and didn't call. Now we have a 90 degree House and it's too late to call anyone else.

Tammy R.

06/05/2019 12:00:00 SA

Timely! Knowledgeable! Professional!
This is my first time using Dukes of Air and I was completely satisfied! I'll definitely be calling them for future AC issues.

Matthew G.

3/24/2016

Had a wonderful experience today with AZ Dukes. From scheduling to tech arrival, their communication was perfect.

The tech, Todd, was fantastic. He was personable, friendly, and extremely knowledgable. I truly appreciate his sincerity and honesty. I now am confident that we will not encounter any A/C surprises this summer. I have a warranty, but I trust AZ Dukes more than my warranties contractor. Especially after having Todd come to my home.

If you need A/C service, these guys should be your #1 choice.

J T.

06/05/2018 12:00:00 SA

5 stars all the way around.

Felt like my AC was struggling to keep up with the temperature set by my thermostat so I called Duke's. The woman I spoke with was super friendly, and scheduled to have someone come out that same day.

The tech called ahead as scheduled and arrived within the provided window.

He listened to my concerns and then was quick to have a look and determine the issue with my unit and what needed to be corrected.

He gave advice on what to do going forward (currently and down the road) with maintenance and repairs in order to save us the most money which I appreciated.

He worked quickly and our AC is working great and I will definitely be using Duke's again!

Ed U.

5/26/2020

John, the owner of Arizona's Dukes of Air, called me on 5/26 to follow-up on my concerns with the service I received on 5/7. I was extremely impressed that the owner wanted to resolve my initial concerns with the service I received. John resolved my concerns, explained the costs involved in replacing the bad capacitor, and also explained why the defective surge protectors were disconnected from the two compressor units. I have revised my initial rating to a 5 Star and will use Arizona's Dukes of Air again.

Kevin W.

09/10/2018 12:00:00 SA

These guys are great. They replaced my AC unit a few years ago. It was in the atic with a very small access hole to get to it. Some how they managed to pull it out without punching any holes to remove it.

Recently it stopped working and i called them. Todd showed up a few hours later and fixed it. He was very quick to find the problem and had the replacement part with him. He was very personable and gave me some great advise on how to fix my sliding door and fan. I was super impressed. Next time I have an AC problem, i'm going to call these guys.

Xavier H.

05/05/2021 12:00:00 SA

Fast response, and a technician was sent quickly, who was able to fix the broken parts using my warranty, even though they were not the original installers. Very much appreciated, and will continue to use for my cooling/heating needs.

Kacie B.

09/04/2018 12:00:00 SA

When our air conditioning went out on Saturday late morning right before our daughters 5th birthday party in the dead heat of June, we were sick. We found this company and they came right out. They were able to diagnose the problem and have the air back on in under an hour after arriving. We couldn't be more thankful!

Our technician, Chris was very friendly and knowledgeable. He worked fast and explained everything very well.

We will definitely recommend this company and use them again.

Update we just had another problem with AC, again they were out and had it fixed within hours of calling them. We signed up for the maintenance plan this time. The cost of today's visit was included. I highly recommend it.

Dante M.

05/12/2020 12:00:00 SA

Cant believe I forgot to write a review about my service for Arizona's Dukes of Air....sorry guys (Dukes Team)!

Last year, in summer my AC temp was not cooling off my house and I had home owners insurances to come out and take a look at it. The company that was chosen for me stated it was just needing coolant and it was low.

Next month, same thing and I got in contact with home owners insurances again and they sent someone out. They added more coolant to my AC and added ink to the line to see if there were any punctures or leaks. The company didnt stay long to check. Just told me to call them again if it starts to feel hot in the house or the AC isnt cooling off the house.

Third time is a charm. I decided to go to Yelp and look at AC companies that can help me than a 3rd party company to help me in my situation of need. I had a rental at Home Depot for a portable AC unit, just to not pass out or my animals. Arizona's Dukes of Air was the company of choice and it was a great decision. They sent someone to my house to inspect my AC unit and lines. They told me I needed a new AC unit based on how old my AC unit was and freon that was used is very expensive. They showed me the best unit based on the sq. ft. of the house and told me it will be available for installation next week. During that time Arizona's Dukes of Air will put in recycled freon in my AC unit so I can keep cool until my new unit arrived. THANK YOU!!!

When next week arrived they arrived on time with there team and got it done in couple of hours. My AC bill has been lower per the previous years and my house is nice and cool during the summer.

They also had a great payment plan, so I can pay it off in 5 years or sooner. Thank you Dukes for helping a guy out during the summer and quick and valued service you gave me. Was tired of wasting money and nothing getting fixed, while sweating my butt off during last year summer.

Scott S.

5/29/2018

We moved into our new home a year ago and noticed the air temperature was significantly lower in our son's room than the rest of the house. AZ Dukes of Air came out and noticed the ductwork in the attic was installed poorly when the home was built and they recommended we either have it redone or when we replaced that AC unit they would do this as a part of the service. We opted to go with the latter as the unit was 14 years old and was likely going to die out in the near future.

Comfort Specialist, Jerry, came over to our home and gave us a good estimate for the new Trane unit. He also explained in detail the perks of going with a programmable digital thermostat, one that we could control from our mobile phones. We signed the deal, put our deposit down, and scheduled the appointment. Jerry was super engaged throughout the whole process and even wrote us a hand-written thank you note after the install was complete (we love old school tactics like this as they make a huge difference).

Freddie, Luis, Beto, and Ryan made up the installation crew that arrived promptly at 5:45am. They were efficient, friendly, and thorough. After the job was done, I noticed my son's room was still warm (but definitely better than before). The team scheduled another appointment in which they installed a return for the hot airflow, which we're noticing is making a positive impact already.

We cannot thank these guys enough for all their hard work and enthusiasm. We went with another AC installation company at our old house and AZ Dukes of Air was 100x better on all levels. I don't write reviews often on here so please know this is an honest review from a real customer satisfied by the work done by a great local company.

David R.

01/08/2019 12:00:00 SA

We have been using Duke's of Air since the summer of 2018, and every experience that we have had with them has been prompt and professional. We signed up for the service plan with our new home with an older ac, and at first I was very hesitant. I was thinking to myself am I getting taken advantage of. Looking back on that I now know that it was the right decision to get the plan and continue to work with Duke's of Air.

We had the technicians out several times for routine check ups and every time I was blown away. They all are complete experts, and their customer service was probably the best I have received. They even brought me on the roof to explain what they were seeing and took the time to educate me. Everyone went above and beyond to help me understand my current set up and maintenance to keep it running well. I never felt pressured, and if we ever needed someone to come out they stopped by same day. I highly recommend them!

Joe S.

1/16/2018

Arizona Dukes is Air replaced 2 AC units in our house along with subcontracting for duct sealing and some attic insulation work. The AC units were replaced promptly, the crew was professional, and they did a good job. They were competitive with other bids we had completed also.

I can't recommend contracting them for insulation work. Several work items were not communicated to the subcontractor, it took multiple appointments to get some of the work done, and we still have items that were on our contract that have been left incomplete after months of calls. AZ Dukes were great about answering the phone, returning calls, and talking about it but in the end it's been months and they haven't delivered results.

Long and short, hire them for the ACs. Don't contract them for insulation work or combo jobs. It's not worth the headache.

Amie C.

10/26/2018

I had scheduled three quotes to replace two AC units. They were middle quote, however I know once the guy was at my home this was the company. Very professional and very thorough.(Dustin)

Installation was great, took two days. The gentlemen very professional, cleaned up after them selves. (Manny,Luis,Fredy,Kalem) Also they were there on time.

I would recommend this company to anyone.

John B.

5/27/2021

Great customer service. Quick response and even though the office was not open late Saturday I left a message and someone reached out to me on Sunday to take care of my AC. This is what good companies should be doing.

Latifa R.

11/03/2020 12:00:00 SA

I had been a customer of Arizona Dukes since 2016, using them for my vacation rental. I was very clear that this was a vacation rental and I needed to repair it quickly. The blower motor and module went out on my master bedroom AC unit on September 2nd, during the 115 degree temps, with a guest in the rental. I called Arizona Dukes, they sent Chris out to look at the AC and he gave me 2 options. I decided to repair the unit for $1800, to replace I was quoted $7000. I was told that the module and blower motor from Lennox was backordered until 9/11, and they would have it shipped immediately. 9/9 came and I called to check on the order, they said they would check and get back to me. No call back! 9/10 I called again @ 8:30 to check, they said they would check and get back to me. Nothing!!! I made another call at noon to follow up, as I am getting nervous and my vacation rental is without AC with a guest, which they were very aware of. They finally told me that Lennox had no update and no idea as to when the part would even be available. So my guest was without AC from 9/2 - 9/11. I called Chris, the tech on 9/10 3 times and left him a message asking for his call back, as Katie in the office informed me he was going to go to local supply house to see if he could rig the system until the module arrives. He never even bothered to return a call. I would still be waiting for AC in this unit, if I didn't look elsewhere. I took my $7k to Comfort Experts and will never do or recommend ADukes to anyone. It's obvious that these reviews are stacked! There is no possible way they have 5 star reviews! I can't be the only one that has had a negative experience with this company. By the way, the responses they post to these negative reviews are obviously in favour of the business and not accurate either.

Sherry C.

06/01/2020 12:00:00 SA

I have had a service contract with Dukes for years (great value BTW).
I recently had them replace 2 of my 3 air conditioners. The crew was efficient, knowledgeable and left my home cleaner than it was.
Their pricing is very competitive but the main reason why I've been a customer for years is because of their honesty.
Thanks Dukes of Air - great job!!

Sherri G.

1/13/2020

We're on a 5 year service contract with Dukes, and we're happy with their service (including office staff), the pricing seems reasonable, and the turnaround time has been great. Most recently, our heater was keeping temp, but the startup sequence was strange and stuttered or seemed to terminate then start again. Justin found several things that needed remedy in there and our unit is working very well now. Thank you, Justin. We think you're one of the best!

Dale H.

08/11/2018 12:00:00 SA

AC went out on 110+ degree day and I called several companies but these were the only guys who could fit me in for an appointment ON THE SAME DAY! Tom (Dukes of Air technician) showed up on time and within 10 minutes had a diagnosis - blower motor needed to be replaced (and he even showed me why it was bad and what a good one should be doing). It's 3:15 in the afternoon and he calls around to find me a blower motor and says he'll go pick it up and get it installed THIS AFTERNOON. By 5pm my AC was back blowing a cold air and we were able to cool down the house to go to sleep that night. Thanks for a great job TOM and that to AZ Dukes of Air for getting me in that day. These guys will get all my future business.

Emily C.

8/14/2019

Called them mid morning and they had a technician out by 2:00 pm. The tech called to let me know he was on his way and he arrived ahead of schedule. Justin was friendly, professional and courteous. He identified the problem within 15 minutes. He provided a reasonable quote and was able to fix the issue and get my home back to cool. Thank you for being a lifesaver! Will use this company again in the future and would recommend to friends and family.

Chris S.

08/06/2019 12:00:00 SA

Today I had my second encounter with Arizona's Dukes of Air. The first time, I found them to be extremely fast, friendly, and competent - and also concerned that they were delivering the right service for me. Dustin fixed my system without pushing me to replace it.
This time, after a quick call, the service was scheduled. The technician, Tom, called me to let me know he was on his way with a 15-minute ETA. He arrived exactly on time.
We had a pretty good idea, going in, what the issue was. It took Tom about 10 minutes to set up and confirm the trouble with diagnostic tools.
Tom presented my options, complete with the pros and cons and pricing. Within 40 minutes and minimal out of pocket expense, my house was cooling down. Again, they provided the service that was best for me.
I have had dealings with other air-conditioning service providers, but none of them compare to Arizona's Dukes of Air. I recommend them wholeheartedly.

Joe H.

12/24/2019

I'm very pleased with the service I received from this company. When I called, they instantly scheduled appointment and had someone out to my home within a couple of hours. Pricing reasonable as well.

Matthew C.

5/21/2019

Just had our annual ac checkup with Todd and the service was excellent. We have the five year service plan and love the peace of mind. Everyone is friendly, thorough, and knowledgeable, and they've definitely earned my trust!
We've had capacitors need replacing before and appreciate how fast the turn around is for diagnosis and repair.

Keith N.

11/05/2017 12:00:00 SA

I've had AZ Dukes of Air maintain our 19 year old systems since we moved here almost a year ago. The units were working fine, though highly inefficient. Even though we are on their maintenance program, it was in the back of my mind all summer that the units were past their useful life and could die anytime, leaving us sweltering.

At the last tune up with Brian M., he advised the refrigerant in our old units was going to be increasingly harder to find and more expensive to replace/recharge. Though it is a sealed system, if a major component such as the compressor went out, this would get pricey quick. He also shared the Trane financing specials (though I didn't use those).

Called Robert Bowen a couple weeks later. His was the second bid we received; the first contemplated rebuilding our furnaces and replacing the AC units. Robert's bid was only $2,000 more and the SEER rating was at least two points better with the matched units.

Just over a week later, we had Manny, Freddie, Beto, Luis and Danny at our home, replacing both attic-mounted furnaces and the AC compressors. Great job, cleaned up well and they were done completely in about 6 hours total (!). The units are less than half as noisy - both the furnace and compressors, plus from the SRP records, they seem at least half as expensive to run.

Thanks all who helped us with this replacement. Highly recommend these guys to anyone needing HVAC service or replacement.

James L.

05/07/2020 12:00:00 SA

Scheduling an appointment was a quick and friendly experience.

Todd came out to take a look at my AC unit. He was on time and friendly. Was able to diagnose the issue within 10 minutes and have everything repaired within 45 minutes of arriving.

Highly recommend!

Cameron S.

05/09/2018 12:00:00 SA

Our 20 year old A/C unit ran constantly last summer and our electric bills were crazy high with the kicker being that the house wasn't even staying cool, so we decided it was time for a new unit this spring.

After receiving quotes from several different air conditioning companies around the Valley, we found that Duke's of Air gave the most bang for your buck. Certain places quoted us another $1,000 to correct a kink in our duct, and that was already included with the installation at Duke's. They were also able to schedule us for the installation much sooner than other places were estimating.

We were also able to get a better unit than we were planning for only a little bit more and amazing financing thanks to a Trane rebate they were offering at the time.

The installation went smoothly, the workers we polite and efficient and it was overall a really pleasant experience. Special thanks to Manny, Luis, Freddie, Beto, Danny, and Ryan!

Kevin M.

12/19/2017

We recently upgraded our AC units with the team at Dukes, and couldn't be happier! The new energy efficient XV units are exactly what we were looking for to lower our energy bills, but keep our house cool and comfortable. We also opted for the 'air scrubbers' and you can immediately smell the fresh difference in the air in our home!

From thoroughly explaining our options (John), to the efficient and meticulous install team (Freddy, Manny, Luis, and Beto), we are so excited to talk about and share our story with friends and others. As soon as people walk in our house they notice the fresh clean air (cleaner than outside)!

We highly recommend Dukes and the team!

Todd B.

4/30/2019

Dukes of Air gets an A+ today. Super polite/knowledgeable tech, got right to the problem quickly and before I knew it my unit was repaired, pumping cold air again.

Couldn't have been more satisfied.

Thanks Mark!!!!!!

C J.

10/18/2017

Great shopping experience from the quote process (instantly received quote onsite, their sales reps are equipped with ipads to pricing immediately) to the end where we are finishing our service contract. Tom B came today to service our A/C unit and he was great!

Dukes was definitely not the cheapest (not the most expensive either) but I was confident in choosing them because they really demonstrated mastery in their install work. That is what makes all the difference in achieving the efficiency and performance you need with a new A/C system. I really felt like there was not a risk in choosing them. Where as if you go with a cheaper company, that perhaps is offering something for $2k less, you are not sure if they will cut corners.

We also got a Mini-Split quote from them, but ended up going with another company that was better for our needs. I am sure they would've done a good job on the minisplit as well.

Barbara S.

4/26/2020

I have been using Dukes of Air for 3 yrs (I think). I decided to be proactive and replace the air conditioner before the summer. I had Robert Bowen come to do the estimate. I was so impressed with the presentation, I made the decision on the spot. I am so pleased with the results. It done by 2PM and my south facing room is now as cool as the other rooms for the first time.

Mark S.

6/19/2021

I can't believe this just happened to me. I requested a quote, but they needed someone to come to my home sometime in the coming week. Without having A/C that didn't work for me. I had no problem with that, but then I started to get text messages saying I could go on their website and see the prices. I asked if someone could just call me. Well about an hour later someone did call, only to be told I needed to go on the website and they would do that with me to figure out pricing. They wanted me to price out my own job? That made no sense to me so I asked if they could do that and just give me a quote. The person on the phone got irate and told me they weren't going to do that and hung up on me! LOL, I see that they do good work for others, but don't call me up on a Saturday just to be rude. If I wanted to price my own job out, I would probably take a job in the A/C industry. I will just go with a recommendation from a friend. I can always spend my money where I choose.

Charlie L.

8/13/2019

Both of our thermostats needed replacing for several years but we finally decided to call Duke's of Air after reading Yelp reviews. They were very polite and professional when I called and Justin showed up at the appointed time. He only had one thermostat on the truck of the kind we wanted but returned a few days later and installed the other. While he was here he checked over our old A/C units and found them in excellent shape except for one burned out capacitor which he replaced. We really appreciated Justin's honesty regarding both old Lennox A/C units that came with the house in 2003. Despite outlasting their life expectancy they are still working great. Thank you Justin for not telling us their time was up! By the way, Justin was more than polite and professional. We will use Dukes of Air from now on.

Mohammad M.

8/15/2017

If you want peace of mind that someone is looking out for you while performing a service for you, you have to get a team that has professionals like Luis, Freddie, Danny, Manny, and Beto of AZ Dukes of Air. I have never been more satisfied with the quality of work than today when these guys installed a complete HVAC system to replace a 24-year-old furnace and a 12-year-old condenser.

Robert Bowen, from AZ Dukes of Air, came to do the assessment and provide a quote on 8/11/2017. He took his time to check and verify everything that would be needed and asked us for any additional needs that we may have. We discussed adding another register in the kitchen and checked the issues with the two rooms where were not getting enough air flow. He assured us that the issues would be fixed by manipulating the exiting ducting when installing the new system. Robert set up an appointment for installation within three business days. Thank you Robert for your great manners and impeccable professionalism.

On the day of the installation, as promised, I got a call from Luis at 5:05 am that they would be arriving at 5:30am. Luis, Freddie, and Danny arrived at the promised time and they got to work right away. The covered the entire floor area that they were going to walk on during the installation with blankets. They carefully measured all the dimensions to make sure that the equipment would fit through while hauling it to the attic. Freddie installed the condenser unit while Luis and Danny started working on the Furnace, Coil and air handler in the attic. I went outside and found Freddie looking at the copper fittings from a distance. He wanted to make sure they all look aesthetically pleasing. That was impressive because one only does that when either doing work for oneself or taking great pride in the ones profession. Thank you Freddie for a job well done.

Luis and Danny worked nonstop in the heat of the attic. They even reattached the clothes dryer exhaust pipe that they noticed was loose in the attic. Thank you Luis and Danny for your kindness in taking the time to answer all of our questions.

Manny and Beto were working on another job elsewhere. However, they came over to help Luis, Freddie, and Danny. That is a great example of team work where instead of taking a break, Manny and Beto came to help their team.

I am really very happy with the entire 6 hour experience with these wonderful human beings who are extremely conscientious professionals, who take great pride in what they do. Their attention to detail was meticulous.

Last but not the least, I have been on a twice-a-year maintenance contract with AZ Dukes of Air since 2012. The office staff is extremely courteous and they send reminders for the six month maintenance through emails and follow up with phone calls. Tanya and John, the owners, are very honest people to do business with. They care about their customers and go the extra mile to exceed their expectations. Thank you AZ Dukes of Air for a job well done!

Tracie M.

09/06/2019 12:00:00 SA

Arizona's Dukes of Air is a great company! We started using them for maintenance years ago. Last year we had to replace our old AC unit and did it through them! They let us use two portable AC units that kept us cool until they could get the new unit in. They are quick to respond. Priced well. Employees seem passionate about their job and their costumers. Always professional! Nothing but great experiences with every employee I've worked with.

Nikolai K.

5/20/2020

I've lived in my house for 10 years and have never had my AC looked at before. I noticed it was working harder than normal so I broke down and called AZ Dukes of Air. They sent out Kalem to look at my system. He explained everything to me in a very understandable way. He found a few issues and at each point showed me specifically what he was talking about and what my options were to fix it. He was in and out under two hours. My system has been top notch ever since. I would recommend AZ Dukes of Air and Kalem specifically for all of your air needs.

Kevin N.

09/06/2017 12:00:00 SA

I'm relatively new to the area and really didn't know what to expect from Dukes of Air.

I can say I'm am glad I tried this company and even happier that Kalem was the tech who came out to my home. He was very professional, timely, and courteous. Kalem troubleshot my problem in minutes. He was kind enough to show me what was wrong with my capacitor with the multimeter and educated me on the sound I should be hearing when the compressor kicks on.

The price of the repair was reasonable and I will definitely call Dukes of Air again should there be any problems with my units in the future.

Shane H.

10/08/2017 12:00:00 SA

A positive experience from start to finish. Manny, Luis, Danny, Beto, Freddy, Brian, and Rob were honest, fast, and went over and above when the installation hit a few snags. Even the receptionist (sorry I didn't catch your name) was great. :)

I had called another company before the Dukes and it felt like a telemarketing center, so this was definitely the right choice for us.

Minho Michael K.

06/03/2019 12:00:00 SA

Ok I had a ac coolant issue and called this company for service call. First of all, do not use this company if u want to get the cheapest rate. This will be reasonable or little higher when it comes to pricing. One good thing is that they will be ready and knowlegable to fix the problem at the site. Anyway Chris came to look and he told me exactly the same thing that I was guessig. Coolant issue. So he put couple of pound of freeon and guess what? It is working again. The price was reasonable and I really liked Chris since he even took off the shoes when I didnt ask him when entering my home. He was straight forward and nice. I also like the fact that he didnt even try to sell more unneccesary work. Making appointment was fast and simple. Nice job overall.

Kelly V.

07/06/2017 12:00:00 SA

I called yesterday regarding non-functioning A/C in a rental property and they were able to come the same day. Tenants are happy as am I!

Fernando R.

01/12/2021 12:00:00 SA

This company deserves all the positive reviews they have accumulated over time. I need to call out a couple of their staff by name, because they deserve that type of recognition. First off, the gal servicing the calls from the front office - Trista - is an absolute gem. I had an unusual situation involving a duct problem (non-HVAC, instead it involved my dryer's duct vent). Trista explained that it wasn't a common repair or something that AZ's DoA typically service, however, she understood I was reaching all over AZ for a fix with no success; she was determined to find me a solution. Where does anyone even come across this level of customer service nowadays? Trista sent me her ace who she concluded if anyone can figure out a solution for your problem, it's Chris. Chris came out and provided a very honest assessment and explained that given the nature of the problem and it's location in the sub-floor of our two-story home, it would be in my best interest to have a handyman perform the repair or consider an alternative solution. Chris went over and beyond to recommend a solid reference to have it corrected.

This company's concern for my unique duct problem, beginning from the front desk (Trista) to the their field tech (Chris), is a testament to their integrity and care for the community they serve. AZ's DoA could have simply told me what so many other companies told me we don't service or make repairs involving non-HVAC ductwork... sorry. Click. Instead AZ's DoA bent over backwards to find me a remedy. If they went over and beyond to address an issue outside their expertise (HVAC), it's no wonder why they have so many positive reviews involving air conditioning and heating needs - it's all because of Trista and Chris! : ) J/K I'm sure the entire team is just as commendable. Thank you AZ's DoA!

Vicky G.

8/26/2019

I'm very glad we decided to go with Dukes of Air for our AC repair. Tom came out right away on a Saturday morning! He was very knowledgeable and knew right away what was wrong. We will definitely call them again in the future.

Greg R.

09/06/2017 12:00:00 SA

So this company is pretty amazing! We've been ha omg problems getting our AC to properly cool after we had a remodel done. We've even had another company out here redoing our duct work. Well, Dukes of Air told me, unfortunately I needed a new AC. They then fixed the errors made by 2 other contractors.

This is the first time in 4 years since our remodeling that our ac has properly cooled our house!

The installation, Manny and Beto were quick, clean and so honest!

Will use them for any ac need in the future!

I found them on Yelp and reached out to them because of their 5 stars. I understand why they have that rating.

Crystal D.

8/26/2017

My husband & I are so happy we chose Dukes of Air for our new AC install. After having broken AC 3x this summer, we were relieved to replace our old 1994 unit. The office staff had great communication about what to expect and everyone had a low pressure approach which we liked (in comparison to another company that totally tried to guilt trip us into going with them). The install went without a hitch and even when the job was more complicated than planned, they didn't charge us extra which we appreciated! They also didn't complain about installing the thermostat we bought instead of going with theirs, which was really nice. Manny and his team did a great job. We are so relieved and feeling great in our house with our new unit! thanks Dukes of Air!

Zak K.

09/02/2017 12:00:00 SA

Dukes of Air handled my air conditioning issue with kid gloves. They scheduled service promptly, they arrived on time (even a little bit earlier than promised), and they did not try to upsell any services.

Kalem was professional, courteous, and polite. He diagnosed the problem, explained what needed to be done, and went about fixing it. When he left, there was no debris left behind.

I highly recommend Dukes of Air. They live up to their excellent Yelp reviews!

Renats S.

03/09/2020 12:00:00 SA

Good service at a very competitive price. If you sign up for their service plan you apparently get some repairs done for free, so consider it. For me it basically meant free capacitor while I still get two services per year for the price of... Two services per year. I count this as a win.

Don D.

05/03/2019 12:00:00 SA

I don't recommend AZ Dukes of Air. Latest - I have multiple ac units. One mini split system was not working. Requested service from Dukes of Air to troubleshoot. They came back and told me I needed a new $600 motor for the system. Yesterday technician installed the new motor. I was then told that I now needed a new mother board, no mention that this also could be a problem when it was first evaluated. Frankly I became very upset, felt like it was a trap to get you on a string to keep replacing parts and running up the cost. I directed the technician to remove the new motor and replace with the original. Had a couple of heated conversations with the general manager and eventually the owner.

Bottom line, had another company perform tests on the system today. Turns out the motor is just fine, the mother board which is lest costly is the only issue. So either Dukes of Air techs are incompetent at best or dishonest at worst. Either way I would highly recommend you look elsewhere if you need ac service.

Philip B.

8/14/2019

Very knowledgeable, honest, and great customer service experience. No up sales from this company. I would highly recommend The Dukes of Air for any of your HVAC needs.

Jon F.

2/19/2020

AZ Dukes installed two new Trane systems for my house on Monday. Prices were reasonable, no high pressure tactics for unnecessary upgrades, and excellent service. Freddie, Jose, Beto, and Danny were all very professional and completed the work in under 7 hours which was impressive. Jose was especially personable and took the time to troubleshoot some airflow issues with me when I pointed out it wasn't balanced upstairs. They even showed me where to flip some dampers in the attic if I wanted to change airflow between summer and winter to deal with uneven heating and cooling that's common in most AZ homes.

The only glitch was that they didn't set up the smart thermostat upstairs correctly to communicate with a wireless temperature sensor I had them place in another room. I called back about this today and a technician was at my house 30 minutes later to fix the problem. He also showed me how to configure the thermostat if I didn't want to use the sensor certain times of the year.

I'd definitely recommend this company and will start using them in the future for repairs and maintenance rather than the company I used to call that wanted to sell me lots of upgrades I don't need. Hopefully all will go well once AC season starts.

Kimberly F.

5/15/2019

My air conditioning stopped blowing cold air. I spent a long time on yelp and web sites trying to decide on a company to schedule with. I chose this company because they had far more reviews than the others and are A+ on BBB. I like that their website is transparent. They answered my call right away and scheduled for same day. The tech was even available sooner than I was! Chris was prompt, professional, and very friendly. He found the problem right away and replaced it. The service fee was waived because there was a repair and I used a $20 off first time customer discount so I paid $234. It was fixed right away and my house cooled down just in time for triple digits. Thanks!

Drea G.

5/15/2019

I cannot express my gratitude enough to Arizona's Dukes of Air. Anyone living in the valley understands the sheer PANIC that arises when your air conditioner doesn't hum ON in the summer. We all start pointing fingers and coming up with random on/off switch combos to trick it into working again. After that embarrassing phase, we googled up the best AC repair place, read thru the reviews and messaged their online forum. It was after 8pm, but they still replied quickly with their basic answers about service call rates and hours of operation. Bright and early the next morn, I got an email to call the office and Laura was up to speed on my issues per my panicked emails that night. The AC tech Tom came out that day, earlier than scheduled (he called 1st to get the OK), and he was so patient with my many questions. He took pictures of the parts he said needed to be replaced (per the owner of the house request), & explained why; reassuring us that this company doesn't try to cheat the customer for a sale.
It was a relief to feel respected, heard and secure with our AC repair (with all the horror stories out there). Thanks AZ Dukes! I will recommend to everyone.

Jordan K.

12/05/2020 12:00:00 SA

We've used Dukes since we bought our home and I can safely say that they are awesome. Their techs have always been professional, when we've needed to make an appointment that have always been super responsive and, most importantly, there is no pressure to sign up for additional services or plans. They do make you aware that they offer service plans but in a way that makes you feel like you're having conversation, not being pressured by a used car salesman.

Tracey C.

08/12/2019 12:00:00 SA

I called at 8:30 in the morning to see if someone would be able to check my air conditioning unit which had stopped blowing air the night before. I was told someone would be able to stop by between 10:00 and 12:00 and they would call me when they were on their way. The service tech, Justin, did just that and met me promptly at my address. He was very thorough, courteous, explained everything that had to be done, as well as the cost, prior to doing the work. I will use this company again. This was one of the best experiences I have had with an A/C company. The other large company I had called the night before never got back to me, then when I called them again, their computer system was being updated, so no one could do anything. I'm so glad I called Arizona's Dukes of Air!

Patti D.

06/12/2019 12:00:00 SA

This place is wonderful. After calling my home owners warranty and finding it would take about a week for them to send someone out to fix my AC (when it was 80 degrees on the inside and 105+ outside) I called here and they were able to send someone next day. Jill, their receptionist was even nice enough to flag it as important or high priority in case someone finished earlier to come same day. Although that didn't happen they came very earlier in their two hour window (10-12 and he was here by 10:30). Although they do not participate in my home warranty they were nice enough to call them to see if I can get reimbursed which was above and beyond what they had to do. It's now getting colder in my place already :)

Misty S.

11/04/2019 12:00:00 SA

Todd was great!! He was honest with us and sent us what repairs he made! We are in the process of selling our house and making repairs for the buyer so this was very helpful! He also made sure to charge us fairly for what was needed. We will definitely use them again!!! Thank you Todd!!

Kyle T.

03/10/2017 12:00:00 SA

Service Professional- Kalem
Services Performed - Bi-Annual Pre-Summer check up.

I feel like I made a friend in the HVAC industry with Kalem. Initially, I had requested the previous service rep, Dustin, to come out because I REALLY liked him. He was friendly, professional, very knowledgeable and a down right good person to chat with. Dustin was someone I would drink a beer with.

Placing the initial call to take advantage of A.D.A's pre-summer special, I talked to Tonya. A very nice lady who helped me schedule the service call. I requested Dustin but I believe he was busy. She told me that all their guys were awesome, and to personally call her back to give her feedback on Kalem's performance (Will do this today.)

The day of, Kalem came to the door, walked inside and put his house-booties on his shoes out of respect. To me, that's top notch that they respect people's home's enough to do this. Most all service companies I have hired do not do this. He and I chatted for a few and he got to work shortly after. After his service part was finished, he came inside and offered a few new things they were promoting like the attic fan and their service maint. package, which both are excellent! After everything was said and done, he just seemed like the type of person you can trust. He was very friendly, knowledgeable and had a way of making his sales pitch on their products not feel pushy or sneaky. I would trust Kalem again and personally request his service, just the same as Dustin. Kalem is legit and I believe the guy could use a raise or maybe an extra attaboy!

All in all, both Dustin and Kalem have been on-point so far. I'm a customer for life and will always desire the service of A.D.A. You just can't beat it these days finding a company out there like them.

Dave V.

1/25/2017

Yelp was the deciding factor in our choice of Arizona's Dukes of Air. For a company to be so highly reviewed we had to see for ourselves.
We called to schedule a consultation for a complete HVAC system replacement with the company and had the appointment set. Unfortunately it had been mistakenly booked for the week prior and at appointment time no one showed up. We called and spoke to the office inquiring of the techs ETA and decided to reschedule after no appointment was found. Less than 5 minutes later, John the owner, personally called to humbly admit to their mistake. He didn't point fingers or make excuses, just owned up to it which deflated the inconvenience in our mind. John offered to consult the job personally the same day later in the afternoon which we agreed to. John explained the current standing of our HVAC system and the process to efficiently update it. We appreciate his time spent breaking down the options of unit pricing and features that would best suit the needs of my home and family.

When making a large investment I always will choose to deal with someone that displays the heart of a teacher approach rather than an arrogant Not my first rodeo. The technicians Manny, Luis, Beto and Freddy were very clean, efficient and respectable in their work habits. Another technician, Todd, followed up at our home a few days later to ensure the installation and system were operating properly.

We have found when our acceptance level is equally aligned with our expectations, minor hiccups in business transactions turn into long lasting business relationships.
Thank you Duke's of Air

Marc M.

11/01/2019 12:00:00 SA

We have been customers of The Dukes for the past couple of years. We could not be happier with their service. We have a service contract that includes twice yearly checkups and these checkups are thorough, complete checks. The technicians do not cut corners. We have found that the staff is professional, talented, qualified, honest, helpful and caring. The Dukes are not the least expensive option, but I believe that you do get what you pay for. I feel that their pricing is competitive and fair for the quality of work that we receive.

Cheryl D.

01/04/2020 12:00:00 SA

We had our new renters move in on Thursday and Friday they told us that the heat wasn't working properly. We sent a message to Dukes of Air and they responded right away. We set up an appointment and Todd was right on time. He told us step by step everything he was doing and explained what he was repairing. He was very nice and didn't mind as I asked questions.
I definitely would recommend Dukes of Air because of their prompt and courteous service. They also gave us a discount since we were first time customers!
Cheryl- Chandler, AZ

Natarajan P.

01/02/2021 12:00:00 SA

Anthony did a great job on 12-30-2020 of maintenance and service of heating system in our home. He provided excellent customer service.

Steve D.

08/07/2017 12:00:00 SA

Preface... it's August and 107° outside. As all air conditioning fails happen, ours was quick and painful. After getting quotes from other companies we had Dukes come out to check out our unit for possible replacement. Robert was great, came in, did his measurements and before long gave us a quote. I told him we needed to work on a budget as we didn't expect to be having another big payment. His quote was approx $5800. Although it was more than what we were hoping, we decided we couldn't put off not having air. This was on a Friday at 4pm. Robert said they can have the unit installed on Wednesday. What?!? What are we suppose to do for 5 days without air in 100-110° heat? He apologized and said that's the earliest they can get it installed, but he PROMISED he could provide a portable air unit Monday evening after the installers finish with another job they had even if its after hours, I don't live far so I can drop it off he said. Very hesitant and a little frustrated we agreed we could wait out the weekend and get some relief on Monday. Today is Monday. Anxiously waiting for Robert to call and let us know when he was dropping the portable by the house. 5:45 pm and still nothing, so we called Robert on his cell. He says the installers were still working on a previous job and we would have to wait until now Tuesday for the portable. WAIT?! What?!? You want to now have us wait another day for any kind of relief when we are spending $5800 with your company??? And you weren't even going to call me to explain the issue??? Does Dukes only have 1 portable unit? No, he said. We have 3. And no jobs were finished today that had a portable. Again, he said no. Leaving me with no alternative but to get upset because my family has been stuck in a 95° house at night for now 3 days. What are we suppose to do I asked. He said he can bring it by tomorrow when it's available. Which by the time someone would be available to let him in the house wouldn't be until 5pm Tuesday, it seemed rediculious to even have it at that point. Robert have me no choice but to threaten to cancel the card I used for the security and cancel the contract to find another company. Only at that point did he offer to call the installers to see if he could come get the portable and drop it by the house. Of course, it was available and he then dropped it by within the hour. Great! That's what should have happened in the first place, why do I have to get upset and take time out of my work day to make follow up calls for something a company PROMISED! We now have the unit in our room cooling it down to a semi livable temperature. Still 85 in here but it's manageable. However the unit we got I think is missing some pieces.. there is a tube that comes out of the back to vent the VERY hot air it produces, but it was just very loosely taped on with heat tape, and of course came apart 10 min after having the unit dropped off. I have now used a half roll of duct tape just to keep the hose on so lava hot air doesn't pour into our room as we sleep. I really hope the installers are able to make this experience better. So far 2 stars which I hate doing. Update to follow after the unit gets installed. I hope someone at Dukes reads this and is able to fix this for future customers. Not sure there much they can do for me now. But we shall see.

Tuesday Update... Christie from finance called (Super Nice) to set up all our payment info. However the price we were quoted, was not what we were paying due to an additional thermostat that was required for our financing. Luckily, without me having to get upset Christie realized what the issue was and worked it out very professionally! Nice job Christy you earned a star back. 3 stars thus far... Tomorrow is the install.

Tim B.

7/26/2019

Prompt and quick service. I contacted Dukes at Noon and they had someone out to look at our AC by 4 and fixed everything by 5. Great service, fair price I think I found my new HVAC company in the desert. Thanks.

Sara M.

04/09/2019 12:00:00 SA

Very polite and competent staff. They were able to get me an appointment on the same day that I called. The technician who came out was on time, very friendly & courteous, and was even nice to my monster dogs who wouldn't leave him alone! He fixed the issue for about $200 total, gave everything else a once over to give me a heads-up on anything that might come up in the future (without trying to upsell me things I didn't need), and was in and out in about an hour. This was the second time I've used Dukes of Air and after trying someone else in between those two visits, I will definitely be sticking with them from now on!

Audrey J.

9/20/2019

We are very happy with this company overall. From the friendly service when you call to our tech Kalem. He was on time and even called when he was on his way. We had our biannual service done and everything went smoothly. Kalem even explained what we should consider to prevent future issues. He was very knowledgeable and went the extra mile. Thank you Dukes of Air and Kalem!!

MK M.

9/13/2019

Great people but pricing was not comparable to other bids. In this situation, I need to replace furnace. Their bid was 1200 above the next bid. Same furnace model.

K B.

11/21/2019

Our ac stopped working in September and a quick call had a repair underway first thing the next morning. Issue was fixed and we were cool again. I was so impressed that we signed a maintenance contract. It's reassuring that they respond so quickly. I definitely recommend them.

Lauren D.

07/07/2020 12:00:00 SA

We have a new build, just over a year old, and I wanted to stay ahead of any issues and satisfy our warranty with annual checks and Todd was amazing. I had never had an inspection before and he walked me through everything he needed from me and explained what he would be checking at each step. The prices were great, especially for two units and considering he had to go into the attic in July. I will plan this in springtime next year!

Robert K.

01/03/2017 12:00:00 SA

Selected Dukes to assist me with diagnosing an HVAC issue based on their strong Yelp reviews and they lived up to their reputation.

I was highly impressed by the thoroughness of the technician, Robert, who took time to conduct a thorough investigation. He was very knowledgeable, explaining to me each step he was taking and why.

Also found Dukes to be fairly priced and with no pressure nor upsell tactics.

Would definitely hire them again.

Harmony M.

2/26/2019

Jerry Eaves from Dukes of Air came to our home in San Tan Valley on 2/22/19 to check out our AC unit and give a quote on replacing our unit. He was kind , friendly and very knowledgeable. He was helpful, understanding and answered all our questions. We greatly appreciate that he also wore his shoe covers while in our home , for we are prepping the house to sell . We had decided to go with a different company at the moment but Jerry left a lasting impression with us that we will keep him in mind for when we buy our new home in the next couple months! Thank you Jerry and Arizona Dukes of Air!

Crystal P.

6/23/2019

I had a tech out at my house within hours and my AC was diagnosed and fixed within a few hours. I thought I would need to replace the unit but with a tune up and some new parts, that unit may last another season. It's pumping ice cold air and quiet as a mouse now. Thanks so much for such excellent quality and fast service!!

C B.

12/21/2020

Haven't given my system a tune-up in a few years and was looking for a more reputable company not out to empty my wallet and hit their daily sales quota . They were able to get me on the schedule about 5 days from when I called which worked for me and they gave me a 2 hour window of when they would arrive & the technician would call when he was on the way about 20 minutes out. Everything went just as they said it would, they hit the 2 hour window and I received the call when he was in route. The technician was courteous and gave me a thorough review of my system which was performing wonderful. I will be definitely using this company again, great service!

Barbara D.

10/29/2020

Very happy with the service this company consistently provides. Had Anthony service my heat pump yesterday. Excellent customer service, wore mask, answered my questions, even wiped down attic hatch removing some fingerprints that were left some time ago. Duke's of Air has always provided me with great service during the four years I've lived here. Every employee I've had the opportunity to interact with has been friendly, professional and extremely competent. Thank you Arizona Duke's of Air.

Freddy P.

8/20/2019

There is a reason they have 5 star ratings with so many reviewers. Top quality service and prices. Second to none with Arizona's Dukes of Air!

Amber L.

6/13/2019

Thank you for saving us, Dukes Of Air! Our home started heating up this afternoon - by 4pm the vents were blowing hot air and it was up to 87* inside. I sent out a yelp estimate request to 4 companies. Jenny messaged me back within a minute, with what turned out to be the most competitive quote and an offer of service that same afternoon. The soonest anyone else could offer was tomorrow! Within an hour, Chris arrived, quickly identified the problem, retrieved the requisite fan motor from his truck and had it all fixed within 30 minutes. Fantastic, efficient and reasonable service - great experience!

Tiffany W.

08/12/2020 12:00:00 SA

Arizona Dukes of air is the best! Our house was not cooling with the AC running non-stop. We had two other companies come in, both on the SRP suggested list, and they wanted to replace everything (our units are 4 years old) and charge us $15-20k to do it. Dukes of air came in, actually looked at our system, and found it needed refrigerant and it was frozen up. Then they came back the next day to check it again and found our other problem was a little piece of insulation that had fallen and was blocking air flow. Our house is now cooling and we can actually stand to be in it. There was no need for replacement of our newer AC units, just someone who would actually look at the system. My only issue is I cannot remember the name of the guy that came out because I waited so long to write the review. He was so great and informative, as was the gal on the phone we takes to several times!

Kristen F.

08/10/2019 12:00:00 SA

After having one of those large AC repair companies service our unit this spring, we were told that we would need a new unit because it was not up to par for new EPA requirements in 2020. We retuned from vacation in July and our AC was rattling. We wanted to go with a small company and Yelp had great reviews for this company. My husband called in the morning and they were out that day- just needed a minor repair and the cost was a little over $60. Oh! And that new unit that we needed? Nope the large company that advertises on TV lied and we do have a unit that meets the new EPA requirements. Hurrah for small businesses who are affordable and honest. Thank you!!!!

Vicki S.

10/12/2019 12:00:00 SA

Justin was one of the best techs we have ever had and thoroughly worked on all the functions of our HVAC equipment. He was very personable and knew what he was doing. Better than that, he only charged us for one part that was needed.......no gouging or inventing other problems which is very rare. He also cleaned up the debris in the attic that other techs in the past had left. Very impressed!

Vicki S.

Stacey B.

06/06/2017 12:00:00 SA

Chris came out yesterday after asking to come earlier than expected (bonus!). He was very professional, quick and efficient. He was able to diagnose the problem and get it fixed.
I am very impressed with this company and wouldn't hesitate to use them again.

Natalie B.

7/18/2016

Update! Hopefully your air doesn't go out on a Sunday, because unless you're on their maintenance program they will not service you! I used to recommend them to everyone but that will stop!

I don't really know how to reply to a comment on here, but when its 110 outside waiting to fix the a/c till the next day is not really an option! I'm sure you wouldn't want to live in that heat for 24 hours either. I appreciated a call back (even though you had a pretty snarky tone about the fact that we had called several times trying to get someone on the phone) and the offer to schedule the next day (although again, not very helpful) but I will not be recommending this company to anyone in the future.

Chad H.

6/19/2016

120 degrees. Sunday evening. Fathers Day. You guessed it, the a/c at my rental property is making funny noises. Can the timing possibly get any worse?

I called Dukes around 500 pm and the issue was fixed by 815 pm. I am happy, the tenant is happy. Win win for everyone. I was kept abreast of the repairs and received a thorough report from John, who was professional and friendly.

I would highly recommend Arizona Dukes of Air.

Scott P.

3/13/2017

From start to finish, Arizona Dukes of Air is a class operation. John did a superb job in explaining my options with regard to replacing one of my AC systems with a new Trane unit.

When the installation crew consisting of Manny, Luis, and Freddie arrived, I knew things were going to go smoothly. They were extremely professional, courteous, and respectful of my home.

The job was completed in half the time I had expected, and needless to say I am one very satisfied customer!

Amy F.

09/11/2020 12:00:00 SA

Justin fixed a problem that two other companies after 6 visits couldn't figure out. I'm so happy with my experience with Arizona Dukes of Air that I'm recommending them to all of my friends.

Shawn B.

07/03/2020 12:00:00 SA

Todd M came out to check out my very old ac unit that is still kicking. Thorough and efficient, and was actually much earlier than expected (they called ahead to make sure that was okay). Showed me everything that could eventually cause problems, but also explained everything is running efficiently. Went over all the options but no sales pressure at all, good explanations of items that could be replaced but also that they aren't at a place where they will cause damage to the unit. Friendly, efficient, thorough service. Definitely recommend Dukes! Will be using them for any properties I have!

John H.

05/01/2015 12:00:00 SA

Trusting the Dukes was the best decision we could have made. Dustin, one of the technicians for the Dukes, is the man. He came over to give us an estimate and was informative but not pushy at all. The owner John came over with Dustin another time to do a load calculation as well and they were a blast to talk to. Although we did have some communication mix ups along the way, they remedied that and came through.

Adam and Renee (sorry if I spelt that wrong) were our installers and they were here for a day and a half and were friendly and thorough. They answered all my questions and made sure I was happy with everything.

We had 2 Trane XR-14 Heat Pumps and air handlers put in, and the Trane XL824 thermostats (which are awesome). If you want a cold house in the heat that's coming fast, call these guys, you won't regret it.

P.s. If you have these guys over to install anything, give them some ice water and some food or something, they are so focused on making sure everything is perfect, you need to make sure they don't forget about themselves too!! Haha thanks again you guys for making sure I don't die from the heat my first summer here in Arizona!!

Serena S.

09/05/2019 12:00:00 SA

I called them at 3pm and they had someone here by 530pm. They are quick and accommodating. Very friendly and personable. Justin was very knowledgable and helpful and had back up and running in an hour! I have to replace a unit and I have known that for a while but won't be able to till next year, and I most definitely will be calling them back for that. Thank you for your prompt and courteous response and help.

Reagan W.

09/03/2019 12:00:00 SA

Five reasons Dukes of Air gets five stars! Great customer service, same day appointment, knowledgeable and friendly technician, quick repair and very fairly priced. I have peace of mind knowing who to call for any future AC issues. Thank you for your help Dukes of Air!

Chelsea C.

6/26/2019

I am so pleased with the services provided by Dukes of Air. There are several reasons I will use them again.

Extensive hours of operation
Prompt response time
Courteous and trustworthy service techs
One of the reasons I like Dukes is that I have seen the same technician. Chris is great and could draw on his previous visit. The repair was quick and not costly.

Randy N.

07/06/2018 12:00:00 SA

May of 2018 I hired Arizona Dukes of Air to come out and perform a tune up on both of my air conditioner units. I was told I was low on Freon so I agreed to add Freon to one of the units and the bill total came out to $750. Two months later the same a/c unit that Freon was added to went out. I called Dukes of Air again to come out and take a look. I was advised that the air conditioner tripped and there was a button inside that can make the air conditioner reset. I asked the technician what caused the problem, and I was advised that it seemed to have been overcharged and it was the only issue that was found with the unit. Arizona Dukes of Air proceeded to charge me an additional $176 for the diagnostic of the issue. So initially, not only did I pay for too much Freon that the unit needed, but they charged me an additional $176 to fix (most likely) their own problem performed two months prior. They fixed the issue hence the two stars but I will definitely be moving forward with a different a/c company in the future.....

Update: After my initial review, Patrick the general manager of Dukes of Air reached out to me to discuss the situation and we both agreed I should not have been charged for the 2nd visit. I received a check in the mail from Dukes of Air for the full refund of the 2nd visit ($176) which was very much appreciated. 4 stars

Lori S.

09/08/2018 12:00:00 SA

Our AC stopped working Friday afternoon. It was 106 outside and 87 inside. I called Dukes of Air after reading other good Yelp reviews and Laura scheduled an appointment for the next morning between 7-9. The technician (Chris) called ten minutes before he arrived at about 7:30. It turned out we had a couple blown fuses. He replaced the fuses and checked some wiring and other connections. We had cool air blowing before 8:00 am. The tech was very professional and the repair/fuse replacement cost us less than $200. We will definitely call them again for future HVAC needs.

Kathy H.

4/30/2018

I just canceled my service contract. They provided an inexpensive thermostat in place of the higher quality one they billed me for. Their customer service person didn't get why I was making such a big deal about it ( um, it is a big deal--it's fraud), and dismissed my comments about issues I had with their tech. Altho I called for service before their cut-off time, I was made to wait for service until the following morning.

I emailed stating my concern and received a voice mail from Tom with mumbo-jumbo double-talk that boiled down to everything-is-fine-no-problem-it had-to-do-with the description of the unit which was actually a wifi unit and I paid for a manuaI blah blah. It was a denial that there was any issue. I sent another email acknowledging his call and saying my issue wasn't resolved and then received a phone message with the offer to replace the unit. I was ok with the resolution offered but asked, as long as they were coming back, to upgrade to an offer I had from them for a wifi unit for only $30 more (an option I wasn't initially offered but ferreted out on my own). This was agreed to, and the resolution was delivered with an insult (I dont understand why you are making a big deal of this) leading me to wonder if billing for an expensive item and providing a cheap one were their usual business practice. There was never any apology: maybe So sorry, our tech should have offered you a discount since he acknowledged that he did provide a different unit than you were billed for. Instead I got the attitude of uh oh customer noticed we'll have to fix it. I requested a refund for the price difference in the 2 units ($88) and await a response. I don't care to speak with anyone from this company and don't want their technician in my home. Tonya, you are the reason I cancelled my agreement.

W R.

6/21/2019

We used Dukes a couple of years ago, then last year tried one of those places that offer a really good deal. Came back to Dukes because they are much more professional, honest and friendly.

H G.

11/30/2019

I would give six stars if I could. We just had 2 beautiful Tranes installed in our 2 story right before the Thanksgiving holiday. Jerry E. came out a few weeks prior and within hours emailed an extremely detailed proposal that I felt very comfortable with. I ended up getting five other quotes but none compared. The install crew called on their way around 7am. They introduced themselves and shook my hand at the front door. They had 2 vans with trailers and quickly went to work inside and outside. Within hours all the old stuff was out and the new stuff in ready to be hooked up. I am a picky homeowner and I was very impressed. They covered all the floors with tarps and covered all our clothes in master closet with plastic. It was a cold morning so they even closed the front door behind them each time they came in/out which was very cool. They said thank you/excuse me and were very respectful when I interacted with them. It's always a little awkward to have someone in your house you don't know much less 5-6 people. Anyway, they left around 3pm and their work was absolutely spectacular. They even vacuumed our carpet. I went up in the attic when I got home and it was a work of art compared to what was up there before. The owner(s) of this company should be really proud of the work Jerry and the install team did. It's not very often that I get wowed by other peoples work. Good job and keep it up. Todd

Terri G.

04/02/2019 12:00:00 SA

5 weeks ago another service came out to do our yearly maintenance, we were shammed into buying parts we didn't need. The tech wired what he did put on wrong. Never checked to see if everything was up and running before he left. We turn the air on Monday night and surprise it doesn't work. I researched on yelp for a reliable company and found you. Your tech was amazing, personable, and very knowledgeable about what he fixed. He only charged us a service call of $67, and corrected the issue right away. We will now be using this company for our yearly check ups. :)

Dan P.

4/25/2018

After waiting 7 week's for an appointment their technician called 20 minutes late to tell me he was just then leaving.
That is not 5 star performance: all those reviews must be fake.

Bobbi R.

06/12/2019 12:00:00 SA

GREAT! GREAT! GREAT! Absolutely LOVE this company. Friendly, easy to work with, helpful, honest and their technicians are always A+ Highly recommend.

Michelle L.

4/20/2016

Not happy! Sitting in my rather warm house 2 days after Dukes of Air tuned up our a/c...funny it was working great prior to the tune up. We have our a/c serviced every year like we are suppose to. No problems AT ALL. As soon as the technician (he said we should save up for a new unit...btw) leaves I told my husband I swear the air didn't feel as cool...he chalked it up to my crazy...but now 2 days later with an a/c unit not even turning on...We are both reconsidering my crazy!!!

Never posted this last year, but here is the update
We ended up calling a different AC guy that jumped the AC unit and it started working again. Apparently the door/ switch had been disconnected. That A/c guy the year before said our AC looked great for it's age. The AC guy this year said it looked good. So I seriously doubt Dukes of Air assessment of our AC. I think our techs name was Dustin, of Dusty, or something like that.

**Ammending my Review**
Right after I posted this John the owner called and talked with me about the experience. All of the above did happen, but to be fair, it happen 1 year ago and I just got around to posting it. (Because I was ranting about Centurylink....Thanks Centrurylink!! :( John expressed his desire to make things right. And that was really impressive, so I'm moving the rating up because of the quick communication John had with me and his willingness to try and provide a better experience, even though it was a year ago.

Ninette B.

6/23/2018

Annoyed that a fan motor costed $651 in order to fix our ac unit but what can you do. Downstairs ac unit stopped working suddenly so we called this company. They came out later and found that the fan motor stopped working. Had to replace it. Due to my lack of knowledge of ac units, & desperation to get the air kicked back on, I agreed and paid. It sucks that I can't figure out if that's a fair price or not so hopefully I wasn't ripped off. Ac works fine and haven't had any issues. Reason for the 5 stars. They gave us a 90 day warranty on the part and labor too. FYI.

Chris N.

06/09/2020 12:00:00 SA

Exceptional service. Had them out to check out my 40 year old A/C and a few parts broke, they were willing to replace parts or replace unit due to age. Chose to replace unit and they recommended one, took care of everything installation. They even patched up my old A/C temporarily so I could make it to the install date! I feel like the pricing could have been better but it's better than dealing with poor customer service from some less well-known shop. Thank you!

Michelle H.

8/14/2020

Absolutely amazing!!! Todd was on time, so kind and took all the safety protocols seriously. He made us feel like a priority and explained our issue to me in a way that I understood. My house is cool after an HOUR. Thank you, in a heat wave you made our lives sooo much better.

Don K.

4/26/2016

I had scheduled three quotes to replace my aging home HVAC system. One I canceled because of their their lack of urgency, (I really didn't need a new flashlight that badly anyway...) The other seemed very reputable and gave me a good quote. The third was Arizona's Dukes of Air.

Dustin, Came to our house looked EVERYTHING over and quoted me exactly what I needed. I gave him the opportunity to up sell me, I asked about Air Scrubbers, duct cleaning, etc... He asked me some very pointed questions about my families needs and said if you really want those things, I'll put it in the quote, but based on what you told me, its not something you really need.

After reviewing both quotes, researching the products and vendors I ended up choosing Dukes of Air. I'm so very glad I did. I received a call the day before reminding me of the install, and then the morning of, from Manny telling me he would arrive at approximately 8:15 am

At 8:15 on the dot, Manny, Luis, Freddy, and Kalem pulled up to my house. They were professional, courteous, and knowledgeable. They laid down protective coverings on everything in the area to contain any mess, and went to work immediately, removing the old equipment. By 2:30 ish that afternoon they had mostly completed the install, then the owner, John came into our house, introduced himself and ask my Wife and I some questions about the service we received, then he proceeded to inspect the work done by his crew. He asked them to make some small corrections which they completed quickly. By 3:30 we were taught how to use our new thermostat, registered it on the website and connect our phones to it. They left all the areas they worked in cleaner than they found it.

I would recommend Arizona's Dukes of Air to anyone looking to replace their HVAC system and or in need of service. They performed a great service for a fair price all while being extremely professional and courteous. 10 stars guys!

Dawn W.

4/13/2018

I just called and spoke with Patrick, General Manager and when I described that we needed another company to come out to complete a new HVAC system install job he just said he would prefer not to take the job and assumed the equipment wouldn't match a coil that's needed. It's unclear how he could make this assumption. I mentioned to him the equipment does match and we are trying to have this job completed as soon as possible however, he just without even obtaining all of the information, said he would not take the job. I don't think that was good business sense. They could have even come out and taken a look at what we have and what we needed prior to making that determination.

Rob P.

8/28/2016

The installation team did a great job replacing our A/C. (Manny, Luis & Beto) We were not without cool air at any time during the replacement; it was seamless. Robert was straightforward, informative and honest regarding the entire process.

The team worked non-stop and the attic heat didn't seem to affect them at all. Even though it was really hot, they worked without complaint to get the job done. On one of the days I bought lunch, they didn't even stop to eat.

Pricing was very competitive, as mentioned in another review.

The ceiling where one of our vents is located had to be widened and Dukes is having it repaired at no cost to us.

Dukes will be our go to for any future HVAC problems we may have.

Sam K.

4/22/2016

Had Dukes come out of a check up as they had an AWESOME special for $49.95. We are glad we called, we found out that the AC was a little low on freon. Now we are READY for summer, except for the HEAT.

At the same time, we were able to refer Dukes to our next door neighbor!

THANKS for everything and thanks to our TECH!

Chris S.

06/10/2016 12:00:00 SA

Absolutely the best service experience I've ever had. We didn't need anything done that we knew of - just wanted to get our system looked at since we hadn't in the last couple years. I called and made an appointment with a very courteous and friendly lady for the following week for a time between 7-9am. She let me know that it would be closer to 7. Right at 7am James gave me a call to let me know he was 10 minutes out.

I won't detail everything, but I had some concerns about our system (the previous owners had installed a cheap contractor grade condenser unit) and he let me know that there were no issues at all with it, other than it wouldn't be as efficient. He was knowledgeable, friendly, didn't try to sell me anything, and gave our system a clean bill of health. He let me know that it was good for probably 3-4 more years and that by that time I would want to think of replacement since R34 is being phased out and would be more expensive. He was patient with all my questions, and spent about an hour checking out the system.

I would not hesitate to use them if I do need service in the future, or at the time when we plan on replacing our system.

Marc L.

7/27/2019

Dukes of Air is absolutely the best! I couldn't be happier that I chose them replace my old system. Even after the purchase they were more than happy to address small issues like a rattle. Tom their service technician was absolutely a pleasure and I would never use another air conditioning company. Thank you Duker of Air!!!

Penny R.

05/09/2018 12:00:00 SA

So of course Tanya has to get on YELP and start flapping her gums and defending their abysmal service check. Bottom line, there are lots of negative reviews about this company as of late. Mine is just one of them. They should have stood behind their work. And yes the new AC company who fixed my AC clearly stated that Dukes should have easily seen the the wheel had come loose from the housing had they done a proper inspection. Then to say she was trying to make things right, is completely untrue. She was rude and nasty and could care less if the inspection on my home was shoddy workmanship. The new AC guy clearly said that this break did not happen overnight. It was long time coming and it should have been noticed and noted in the inspection. These guys are not ethical and it all starts at the top. Thanks Tanya! Keep lying to your customers. Just my opinion.

Jennifer J.

10/25/2018

My husband and I are very satisfied with their professional work. I had several companies check on our 13-year-old units for replacing its system. Arizona's Dukes of Air was by far the best one for its price and service quality. Mr. Jerry, technician, came out my place, checked and answered all of my questions regarding installing procedures. After that, he gave two different quotes based on AC system difference. It was very clear to see what would be included on the quotes. Therefore, it was also easy for us what to pick to meet my expectations. The installation guys were very friendly, and knowledgeable about their works. It was done within couple of hours so smoothly. I would definitely recommend this company to anyone who needs AC repair/installation. As a personal preference, I love their orange color shirt and trucks! Thank you very much, AZ's Dukes of Air!

Jim M.

7/16/2019

Every summer I would worry about what I would do if my air conditioner malfunctions when it's 100 plus in the valley. Then it happened , on a holiday weekend my condenser fan burned out and I had to scramble for repair service .I called Dukes of Air and they dispatched Chris who was at my house in about 2 hours . Chris's experience was evident immediately as he diagnosed the issue and facilitated the repair in less then 1 hour .
I now have a stress free comfort zone in the knowlege that the Dukes of Air operate a company capable of keeping my home cool using quality mechanics like Chris .
Thanks for service .
Jim

Denise M.

4/30/2019

Awesome awesome awesome! The employees at Dukes of Air are awesome! From the office staff to the techs! All of them are very knowledgeable and don't BS you! Their pricing is fair and you can depend on them! The tech arrived to my home early both times! Jill in the office is more than accommodating she actually cares about the customers!

Rosemary D.

07/02/2019 12:00:00 SA

Once again, Dukes of Air came to my rescue. They where able to get to me on the same day, which was a plus. The tech Thomas B. was very clean and helpful. He explained to me in detail what he found and how much it would be to repair. I liked that he did not try to upsell me any unnecessary services. I would highly recommend Dukes of Air. I have used them in the past and will continue to do so. Never feel taken advantage of. Can't speak highly enough about them.

David G.

02/05/2018 12:00:00 SA

Dukes of Air replaced an air conditioning unit for me last week. All phases of the experience were quite satisfactory, from the polite and professional sales person that clearly gave me the alternatives, to the installers (Freddie, Manny, Luis, Beto, and Danny -- excuse any spelling errors). Even though my job took longer than they had expected, they always seemed to be careful and attentive to details. They even put up with my peeking in on them a few times with questions (more than a few, actually). It also didn't hurt that their price was $400 less than the next best equivalent estimate. Thanks, Dukes.

J K.

6/26/2019

Dukes of Air was recommended to me by a friend. They were the third company I asked to come out to take a look at my AC that wasn't working after the first two companies gave bids that I didn't trust. They came out same day, had a lower service charge, provided a solution to fix it instead of total replacement, and bid lower than the other guys. I hired them on the spot to do the work. The last company that came out even left the unit taken apart and completely disconnected! The Dukes of Air tech cleaned up their mess and fixed my AC that day. The tech explained everything to me and was very polite and straight forward, which I appreciated. I would recommend them to anyone!

Shawn J.

1/15/2019

It is nice to see there is an honest company in a this very shady industry. I knew what was wrong with one of my heat pumps but did not have time to fix it so I decided to give the Dukes a try and the units needed a professional look over anyway.

Dukes of Air came out to service two heat pumps and found out the capacitor was blown. A cheap part so most of the bill was labor.

And props for being a modern company. Emails with the service tech picture and bio, all transactions digital, and diagnostic results and invoices sent as pdfs.

On site time was probably a little over an hour.
2 unit service and a dual run capacitor ~$300

Kathy B.

6/20/2018

We love this company, they have been very good to us in our last two homes. We never have a problem getting them to come out in a timely fashion and their technicians are always very knowledgeable and thorough. We recently moved and with summer upon us, wanted to make sure we would be ok and not have any surprises. Kalem came out and ended up spending the day with us. He found some issues in the condensation pans in the attic and was able to put down a coating so we won't have the pan rust through (they were heading in that direction) and also added some of the shut off switches so water won't overflow if the pan fills up. It was a hot day and he spent a lot of time in the attic and he was nice, friendly and helpful the entire time - what a trooper. We love Duke's so much we signed up for their Gold maintenance plan, I trust them and would recommend them to all my friends.

Chris H.

09/10/2018 12:00:00 SA

They were able to come out the very same day to get my AC running again for a fair price. There was a little hiccup during the repair but the owner contacted me directly and resolved the issue immediatly. I would certainly recomend them for all your HVAC needs.

Larina C.

8/16/2019

A week ago, I would've highly recommended this company. After my most recent experience with them, I highly DO NOT recommend this company and after my conversation with Patrick I now feel the need to share my story. On Monday, I woke up to my AC not working. Very stressful situation here in the state of Arizona. I have been a loyal customer of Dukes of Air and they've been servicing my unit since I purchased this home 4 years ago. I contacted them and set an appointment between 1-3pm that day. The temperature in my home got up into the 90s! When Todd the technician arrived, He assessed my system and notified me that my run capacitor was shot and I would need to change that out. I was grateful! It was going to be fixed! He came back down shortly after and said he had some bad news. When he put in the new part the system ran for 3 seconds and stopped working. He stated, I couldn't live with myself if I charged you for that part and recommended replacing the whole unit because the compressor was shot and that would run $3600 to replace. I wasn't super surprised because when I had my unit serviced before the summer, a different tech said that I would be needing to get a new unit soon because all of the parts and coolant were going to be obsolete next year. I moved out of my home and spent the next couple of days getting quotes for a new AC unit because that's the smart thing to do. One of my friends recommended a company here in Ahwatukee and I called them (at 8pm at night) seeing if I could get a quote on a new unit and told them the whole story of what happened. The owner said that it didn't make sense. If the technician was able to get the system to run for 3 seconds, the compressor was still working and something else was going on. On my next day off I had this guy come out and reassess my unit. He replaced both the run capacitor and the start capacitor and had my system up and running in no time! He also stated that my AC unit could last another 5 years. So, either the Dukes of Air technician flat out lied to my face or was just not competent in his job to properly diagnose and fix my AC unit. Either way... this is why you should choose another AC company for your servicing and replacement needs. And to top off the whole thing, I get a call from some guy named Patrick who I notified of my concerns. And what did he do? He proceeded to be condescending and quite rude. When I asked him what the point of this phone call was for, he responded, to make sure we are all on the same page! That doesn't even make any sense Patrick! Yet another reason you should not use this company. Their customer service is awful! Patrick... you should not be calling upset customers. Your customer relations skill are not on point. Because of this conversation I will be telling everyone I know along with everyone I do not know about my experience with Dukes of Air. And recommend they go with another AC company!

Cheryl D.

03/06/2019 12:00:00 SA

Another very good service call from Dukes of Air. Anthony arrived as scheduled and was friendly and efficient.

Brandon Z.

8/30/2016

We really had a positive experience with this company. We had a leaking, 23 y/o a/c unit that needed to be repaired. The tech that came out was friendly and efficient - he told us exactly what the problem was and what it would cost, so no surprises. He repaired the unit and recommended we consider replacing them. Considering the age of our a/c units, we decided to move forward with getting a quote on replacing them. The gentleman that came out the following week thoroughly inspected our setup and gave us a detailed estimate. Ultimately, their estimate wasn't the lowest and contained limited options so we went with somebody else, but overall we were happy with the service we did receive from them.

Katie T.

5/30/2020

My AC went out and my house quickly became 90 + degrees. Chris came out and was extremely nice even when he told me my entire system was a giant chunk of ice and needed to melt for 12 hours. He seriously went above and beyond to make sure I was taken care of. He came back at 6 am the next morning and got it all up and running. I would highly recommend this company to anyone.

Chris C.

04/06/2018 12:00:00 SA

Highly recommended for AC work. Needed a new AC unit to replace a 20yr old one that came with the house. Shout-out to Jerry for doing the initial quote/inspection and following up after the install. Manny, Beto, and Danny did a great job removing the old unit. It took a bit of time getting the old heat pump out of the attic, but they were able to take it down piece by piece. The new AC has been working great with no issues.

Cletus S.

8/17/2018

Serviceman's very knowledgeable and helpful. They don't work on commission so they don't pressure you to buy. He was able to let me know what I needed and get me the best price. Very satisfied will continue to use as my service company going forward.

Craig P.

5/16/2019

When we started up the A/C units this spring, one of them sounded like it was grinding pretty bad. We called Dukes of Air and Tarr came out today to service both of the inside and outside units. He indicated both units checked out fine and (of course) the loud unit wouldn't produce it's noise when he was here (Murphy's Law) :).

Tarr was prompt, very thorough with his inspection, very professional and helpful with care guidance of the unit(s) and cleaned up the units nicely.

I would recommend Dukes of Air to anyone for routine maintenance or service of their Heating & A/C Unit(s).

Ryan S.

6/17/2018

Edit: After my previous review I was contacted by the owner of this company. He has stood behind both his technician and company which nowadays is rare. He explained all issues I had and warranty coverages which sets me at ease knowing I went with the right guys for my repair. It's great knowing they stand behind what they do and don't just push off problems to make a quick buck!!!!

Amy P.

1/17/2019

I'm impressed. I worked for an HVAC company in Cali. I know high standards in service and attention to detail. I did my research and Dukes proved to be the premium company they claim to be. We purchased the 5yr maintenance plan. Happy to have them taking care of our heating and cooling.

Lawrence D.

6/30/2016

Had a new AC unit installed. I initially met with the owner of the company, John. He provided us with clear information and helped us get the right unit for our property without selling us stuff we didn't need. Great sense of humor too!

The day of installation, the installers were prompt, professional, and courteous. They did a great job cleaning up their mess when they were done! Manny, Luis, Fredy, and Beto did an excellent job! Definitely hire and use this company! 100% satisfied customer!

Jessica L.

08/04/2018 12:00:00 SA

Absolutely amazing service! Our AC went out at 4am. I called at 10am and had a service tech out by 11:15am. It's now 11:25am and my AC is working! Fair prices, stellar response time and the tech was professional and knowledgeable! Will definitely use them again!

Elizabeth N.

6/21/2019

We had just gotten home from a week long hospital stay with our 6 week old. When we walked in the house was 97 degrees inside. At some point during our hospital stay our air went out. I went to yelp and looked for a repair company with good reviews. I called AZ dukes of air. By this time it was already 5pm. I was terrified we'd have to find a hotel for the night and be displaced for another night. I called and they said they'd dispatch someone right away. They gave me a 3 hour window, but the tech was there within the hour. He was able to replace the part we needed and our home started cooling down. So grateful for this company and their quick response given our situation. I couldn't be happier and have already recommended them to friends and on our community board.

Gby I.

8/19/2020

Horrible after-sale service. I gave them a service contract to upkeep my 3 commercial air conditioners. Everything went well until something broke. My AC stopping pushing cold air. They sent a tech and the tech called me to give me a quote that was almost 1000$. I expected the repair to cost $300, so I negotiated to save some money on an unexpected cost. The following day I get an email from the GM to tell me that I shouldn't be negotiating prices with the tech. At the same time, I reach out back to the company to let them know the repair didn't work, the AC was broken. A new tech came to fix the problem. I thought with their warranty I wouldn't have to pay for anything. WRONG, they charged me a new service call and charge me for another item that had to get repaired. I expected there not to be a service charge since it wasn't properly fixed the first time. The tech left and I felt no improvement. I called them back to say whatever they charged didn't work. They said they would come back, but if there is no problem they would charge me again. I expected paying a service contract and soo many repairs they would stand behind their work. The GM shows up with the tech and says everything is fine and I have to deal with the performance that wasn't acceptable and the reason why I called them. I reached out to them a day or so later to say there is no improvement and it felt worse.. The GM emails me to tell me that they are dropping me as a customer because I should trust them. They don't understand as the customer if I'm paying them for an issue and they just want to bill me without fixing the problem, how could anyone trust them. I called another AC company and they told me the panels dropped off the AC. Clearly this company doesn't do a good job on closing up and owning their work.. Be careful with this company!

Arin A.

2/23/2014

If you are looking for a dependable and honest heating and cooling company don't look any further!! Arizona's Dukes of Air has years of experience and a very knowledgable staff.

They offer great discounts and don't charge for after hours calls. I highly recommend using them for all your heating and cooling needs!

Susan S.

05/03/2019 12:00:00 SA

Last year after interviewing 6 HVAC companies, I chose Dukes of Air to install a new HVAC system in my home. Today Chris came to do the (included) maintenance just before AC season. He was courteous, efficient and very professional and helpful. He inspected my system inside and out and changed my air filters - even changed a light bulb in my (10 ft) ceiling for me while he had the ladder out. Now that's great customer service! So glad I chose Dukes of Air. I highly recommend!

Rick G.

8/14/2018

One of our air condition units was working over time and almost to the end of it's life cycle. I had one of their representatives Jerry come out and give us a bid for a new unit. Jerry was very knowledgeable and easy to work with. Once we decided to move forward with the new unit, out came Luis, Freddie and Ryan to do the installation. These three gentlemen were very professional and did an outstanding job. The hole process was very easy and I would gladly recommend Dukes of Air LLC to anyone that is looking for a great HVAC company to work with.

Patrick Z.

7/13/2016

I have been using Dukes Of Air for a year and a half now trying to eek out more time on a lemon of unit. (NOT from Dukes) When Robert came out this time it became pretty obvious I was throwing good money after bad. I got three estimates with Dukes being just slightly more than the cheapest but with 10 times better reviews. They got the new one ordered quick and loaned me a room unit for the fiery hot house.
Manny Luis Kalman Freddy and Beto were in and out superfast super polite super clean and I'm up and running
Thanks Dukes of Air
Wish I found you 6 yrs ago

Camilla G.

06/10/2020 12:00:00 SA

The new air conditioner and its installation by the Dukes of Air company was done very professionally. The crew was very efficient and thorough in their installation. When they finished the job they also made sure they left behind the house as clean as when they arrived. As a final bonus, the staff and workers were all very friendly and helpful in answering any questions I had. Last, but not least, the whole Trane system and installation price was very good!

Abby S.

5/15/2018

Awesome Nice guys and on time. Gave me a reasonable quote and wasn't pushy about it. I really enjoyed their service and honesty. Will work with again.

Beth H.

6/26/2018

Last Sunday, my husband noticed our downstairs, 16 yr old A/C was making a strange noise. Then, it shut down. Dukes of Air had previously done a good job on our maintenance, so we called them and left a message, thinking they were closed on Sunday, and making plans to endure 104 degrees. A short time later we got a call that they could come out the same day! They even worked around our scheduled prior commitment at a church class! They showed up, on time, fixed our A/C ( and didn't charge extra for coming on a Sunday!) Thank you Dukes of Air for saving us from an uncomfortable Sunday and God Bless your staff.

Karthik K.

10/25/2017

Tom was really great- punctual, really helpful, and got our problem addressed! Great service!

Heather C.

10/15/2015

We've used Dukes of Air twice now. The first time was for a routine a/c check, and it was a 3-week wait. Because of that, I was concerned about calling them when the unit broke in August, but to my surprise, they got a tech out the same morning. Turned out the coils were frozen. Had I known that, I would have slept on the roof next to them. We opted to just replace the 13-year old unit and were able to schedule a new unit delivery in 3 days. Luckily it wasn't super hot that week. We did get a quote from another company that was actually $2000 less for the identical unit, but my husband was more comfortable with these guys.

The unit came on schedule, and the techs that came for the installation met all my expectations. However, the first tech that did the quote failed to order a transition, so a 3-hour job turned into 7 because the installers had to wait for it to be fabricated. Also, that same tech that measured the return grilles apparently sent the wrong sized ones anyway.

I also am not a huge fan of the customer care plans which guarantee service within 24 hours. Although our purchase included a one-year agreement, I think if I spend $9000 with their company, I should get that courtesy regardless.

However, the installers did do a nice job (my husband went up on the roof to check it out), they have someone to answer their phone at all times, and they filed both our SRP rebate and registered the warranty for us promptly. For this, I'm a fan. What I am not a fan of is our first full electric bill did not yield much savings, so it's still a mystery why our bills are twice what they should be:(

Update: Wow! Within minutes of posting, I got a call from John, the owner. He was very familiar with my minor service issues because Robert, the installer, had taken the time to relay the glitches to him. He also assured me that the proper steps were taken to size our unit beforehand with available tools that didn't necessarily require window measurements, etc. We also discussed the customer care plan, and he clarified that even without a maintenance plan, any problems with my unit would be addressed promptly. It's primarily routine maintenance that is prioritized by these plans. It is clear from our conversation that Dukes of Air makes customer satisfaction their #1 concern. I will continue to use their services and recommend them to others!

Gru O.

8/23/2018

Great and timely service and very well explained A/C status in our house. Kalem took the time to thoroughly explain everything and make sure we understand.

C And B.

8/21/2018

A/C is working great!! thank you! Dukes of Air! your Awesome!

Marian D.

04/04/2018 12:00:00 SA

Spent the winter researching a new air conditioning system as we knew from last summer that our aging A/C units would probably not make it through another long, Arizona summer! I am very glad we chose AZ's Dukes of Air! Not only are we very happy with our new units and new wifi thermostats, but the crew they sent to install our new system was amazing! Manny, Luis, Freddie, Beto and Danny were on time, very professional, clean and did a fantastic job! They trained me on the new wifi thermostats and got me all set up on my phone! I love it already! Thanks guys!

Quintin W.

11/02/2017 12:00:00 SA

These guys are the real deal! A/C started blowing warm air and they came out within an hour on a Saturday! They were already here by the time Goettl even called back to schedule an appointment. Todd Crawford was the most punctual and personable person. He made sure to educate us on the repair he would do. Pricing and customer service was great. If you're over 55, there is a seniors discount!!!

Kimberly C.

7/30/2018

This company was so helpful with an a/c problem we recently encountered. Very professional, friendly and prompt. Thank you!

Kevin A.

10/03/2017 12:00:00 SA

We had water dripping onto our ceiling from one of our air handlers in the attic. I shut the unit down and after checking reviews on Yelp called Arizona's Dukes of Air. They were able to schedule a service call the next day which was fine as it was not an emergency. Tom came out on time and did an assessment and determined that the drain lines were clogged for both units. After quoting a price he blew out the clogs, made sure everything was running right and showed me how to check for it in the future. Great service and hassle free.

Arizona A.

10/05/2017 12:00:00 SA

This week Dukes of Air installed a new a/c system for our home. The entire staff, beginning with Tom who responded to our request for service, to Robert who walked us through the estimate and final contract and to the install team - Manny, Luis, Beto, Freddy and Donny. They were awesome. Arrived at 6 AM - explained the process and began to work. They did not stop until the units were up and running in early afternoon. Professional, knowledgable and tidy. Manny was exceptionally - helping us set up the computer applications and explaining how to use the controls. We highly recommend Arizona's Dukes of Air. They are going to be our forever a/c company.

Jen T.

6/24/2015

Duke's replaced our AC unit back in April - I wanted to wait a few months to write my review. My husband obtained 3 quotes form different HVAC companies and he felt that Duke's was the most personable and reliable company. The owner did the quote and his team came and completed the install. Prior to their visit our guest rooms were generally 10 degrees warmer... now they are as cool as the rest of the house!

Dukes was professional and really did a great job. They cleaned up issued left by the last HVAC crew.

Highly recommend them... and they really do have quite the fun Dukes of Hazard theme! :)

Jeff A.

01/04/2018 12:00:00 SA

After excellent service for over a year from this family owned business you would be crazy not to deal with this company. Laura, Liz, Rob from the office and sales staff to Manny and Beth who installed my new unit. This is a top rate business,. Keep up the great work!!!

Michelle F.

1/28/2016

My furnace was blowing cold air, so I called Dukes after being referred by a friend and reading the reviews. My unit is 16 years old and I was worried about a hard sell of needing a new unit, which is simply not in the budget at this point.

I called yesterday, they came out today, quickly identified and fixed the problem. It turned out to be an inexpensive repair, which is a great bonus!

When it is time for replacement and/or further repairs, I will definitely call Dukes first! Thank you!

Stephanie W.

5/19/2018

Our A/C system was about 17 years old, noisy and didn't cool like it should so we decided to have it replaced before the summer heat! We received a few estimates and Robert's estimate was the most thorough, complete with pictures of ducting, etc... up in our attic. The pricing was comparable to other estimates received but we chose Dukes because everything they said they would do, was in writing, while other companies estimates were vague and left me with a lot of questions! The installation crew were great! Freddie, Manny, Luis and Danny were polite, thorough and quiet as I worked from home the day of installation. It's been two months since the install, the temps are heating up outside but our home is nice and cool on the inside. Highly recommend!

Dennis G.

07/02/2017 12:00:00 SA

Our air conditioning suddenly went out last week. Naturally are home got really hot really fast. We called them and left messages. It is now a week later and have never yet received a return phone call. We went with another company and had a service tech on scene in about nine hours. If you can't take the time to land my business, when will you find the time to keep my business? No thanks.

Keith G.

4/28/2020

AZ Dukes of Air was a terrible experience and I feel completely ripped off by them. The trip charge to asses my issue was too much and repair costs were more than double other options. They tried to push me into a whole new AC which I do not need. When I called to cancel the appointment they asked if a manager or owner could call me to follow up as to why I was cancelling, and I said sure. A person named Patrick called and I said they were priced too high so I went with someone else. He proceeded to argue with me saying it's a free enterprise system and they will charge what they want. Stay away from this unethical company. Many better options out there.

Mindy D.

9/16/2016

Very good experience with Arizona Dukes of Air. After interviewed with a few other companies for the AC replacement, I was a little frustrated as I didn't find a satisfied one. Yesterday I found Arizona's Dukes from yelp and I called them right away. Dustin came to our house at 8:15 the next day and went over the details with quote. I was really impressed with the strategy he put together and everything was very straightforward. Price is reasonable too. So i signed the deal with Dustin right away. The guys (Manny, Luis, Freddy and Beto) came to my house around 6:30am and finished the installation around 1pm. It was seamless and I'm so excited with the new AC now.
Appreciate the good work that the team have performed. Good job Dustin, Manny, Luis, Freddy and Beto.

James And Patricia B.

11/06/2017 12:00:00 SA

As always the 6 month checkup went very well. Brian was on time, very knowledgeable and answered all questions with patience with both me and my husband. Highly recommend.

Wonder M.

4/27/2017

Horrible service! They deleted my initial review... makes me wonder how legit their five star smearing really is. Stay away from this company unless you want to over pay and deal with vulgar disgusting service people showing up at your house. Quoted me twice the amount another company did. $1200 for a $40 part, sorry company! Stay away

Pavan M.

8/22/2018

Great company! I called them as soon as they opened, and were at my house early. It was $67 for the call which is inline with other AC companies. The tech saved me over $700 dollars by saying the problem is fixable by me ($650 for the fix, $300 for another fix he had seen) based on previous repairs I had done myself. In the end, I spent $150 in parts, and repaired the unit myself (I only did this as I was comfortable with taking the unit apart, cutting/splicing wires, checking voltages/currents, and putting the unit back together; it took about 2 hours to do).

My AC units are 22 years old (12 SEER), so am in the process of saving up to replace them. Since this company blew me away with their professionalism, their propensity to save me money, and being upfront with cost, I will be using them in the future.

Jalpa W.

01/03/2019 12:00:00 SA

We have been using Dukes of Air for the past 4 years and we have been impressed with their service and honesty. As with all their service technicians, today's visit with Anthony Tarr was no different from the wonderful service we have received. He was super friendly, quick and efficient and didn't charge us for fixing a problem from a previous visit. It was an unexpected experience to have that trust and honesty. No one trying to upsell us and fix something that was not broken.

We thoroughly enjoyed meeting him and having him out to our home. We would definitely recommend using Dukes of Air to our friends and family!

Aubrey M.

12/27/2017

My AC worked this summer but when it came to the heat, nothing but cold air. I called and spoke to Liz at Dukes of Air and she told me a technician could be in the area as soon as 30 mins. Chris arrived noticed the new thermostat, that a friend had installed at the beginning of the summer, and quickly found the solution, a jumper wire. I signed up for a year of maintenance, which Chris explained was roughly the cost of the jumper wire. In 15 minutes I had AC maintenance and a cozy home. Chris was even really cool about my overly excited dog.

Ellie L.

8/19/2015

I needed to get my heater fixed and had gotten another estimate but it was outrageously expensive. Rafael came to the house, checked out the unit and quoted me a much more reasonable price.

Rafael was very professional and explained his plan of action clearly. After making two trips to get the part he needed and staying until 7pm (all of this on the same day), I now have a functioning heater!

I'll definitely be a return customer.

Mike W.

10/21/2019

We're so glad we went with Dukes of Air. We had lower bids but we were very impressed with the company! From the moment they showed up the service was impeccable! Without a doubt we made the right choice! Great people from sales, office staff to installation and follow up!!! Extremely happy customers!!!

Lauren J.

6/15/2015

Nobody likes having A/C problems, especially during a sweltering Arizona summer, but on an unfortunate occasion, our A/C stopped working. My husband initially called another company to come out and after waiting 4 hours, they called to say the service charge just to come out would be $300. At this point, our home was already 85 degrees. He immediately called Arizona's Duke's of Air after reading all of their 5 star reviews on Yelp for a second opinion. Someone came out 2 hours later and knew the exact issue, fixed it under an hour AND for less than $100! Our exit pipe from the blower to our unit was clogged and gave us helpful tips on how to keep the drain from clogging, maintain our AC and the idea to schedule a yearly maintenance on the entire system. Clearly, this company knows what they are doing and has wonderful customer service!

If you are looking for a great company to fix your A/C, definitely check out Arizona's Dukes of Air! We will definitely be using them again for maintenance and if anything should go wrong.

Vincandre B.

8/21/2015

Have used this company twice this summer and both times were 5+ in regards to service and quality of work!

The owner actually came out to my senior moms house and could have really taken advantage if the situation, but was honest and replaced her T stat, even sat and visited with her for a bit. Super nice guy!

This past weekend our AC went out, I guess all week of 115°+ took its toll on our unit. Dustin came out and fixed it. He too was a really nice guy, very professional and explained everything, and fixed what was broken, without trying to create more to repair than needed.

I would highly recommend this company and trust them not to over charge or take advantage. A+ for the Duke!

Thank you!

Debbie P.

1/24/2020

They were amazing. Quick response professional gave options and pricing. Highly recommend them! Rob answered all of my questions and explained everything very thoroughly.

Jennifer W.

4/16/2020

These guys are great. Found bubbles of paint full of water on an inside wall, below the attic air conditioner on a Sunday afternoon. Called first thing Monday and they had Kalem out that afternoon. He was very polite, clean cut, efficient and got to work right away. Fixed the issue and shared good information about their maintenance plans. The AC is 5 years old so I didn't think about maintenance but apparently it's a thing and would have prevented our issue. They proactively called me a couple weeks later to set up my next preventative maintenance. That was nice, as I assumed they'd put that on me. I was impressed at their proactive-ness. I also appreciated them leaving a message and then telling me they'd get Kalem out to do my maintenance if that's what I wanted. I appreciated that bc I don't really like strangers in my home. Definitely recommend. Ps they installed this unit 5 years ago and were wonderful then too.

Patricia A.

1/17/2020

Amazing! Justin came out was very thorough. He made sure to check everything, videoed everything and showed it to me. He then explained what the problem was and what needed to be done next. He made sure I was happy with the service. He even helped with the explanation to my insurance company. I will only call Arizona Dukes of Air from now on!

Chad M.

8/27/2015

Ask for Dustin. He was a PRO.

Would use for all Heating and Air Conditioning issues in future.

Hank B.

09/01/2018 12:00:00 SA

We had the pleasure of our compressor failing on one of our air conditioner units. The cost to repair due to R-22 Freon drove our decision to replace the unit.

We received several quotes for the replacement including one from a friend in the AC business. His quote was very attractive and then Dukes of Air quoted our replacement. Their price was so good, we decided to replace both units! From our initial meeting with Jerry, to our contacts with Laura in the office, it was obvious that this team was very attentive to our needs and concerns.

When installation came, they arrived on time and ready to go. The crew leader, Manny, was professional and very informative. They worked efficiently and completed our install quickly. When they left, you did not notice that they had even been there.

I highly recommend this company to do any AC work you may need. We were treated courteously and the work was well done. Oh, and did I mention the price?

We are very happy with Dukes of Air!

TJ L.

1/21/2015

Over the holidays we noticed our AC unit smelled like it was burning coming through the return vents.

It was about 11:00PM at night so we called Tonya said she will have someone out within an hour. I initially called them because when looking up AC repair companies for my rental in Gilbert I noticed their yelp reviews. I didn't have to call them then since the New ac unit that was put in by another company at my rental finally fixed a problem that took them 2 weeks to figure out (larger return vent).

That same company put this unit in 3 years ago as (new) and John came out and told me that they never sealed the AC unit. He showed me pictures of their shoddy work and laziness. Since it was not past midnight John said he will have Tonya call me Monday to schedule one of his techs to come out and fix/seal the unit properly to get rid of the smell.

Tonya called me Monday and had a tech their same day. I wasn't there so I didn't catch his name but my wife said the tech was there for well over 3 hours (meaning he made sure it was thoroughly fixed ) and fixed everything to perfection. There is now no other AC repair company that I would call before calling John/Tonya and their team.

I actually felt bad taking so long to write this review because how impressed I was and since this happened right before xmas. But I knew I had to come here and right one since its what got me to call them and it helped me find a quality company like ADOA.

David V.

2/23/2017

Kalem was extremely professional and showed up on time to tune up my AC unit. I needed one part to make sure that my system continues to run smoothly, and everything else was covered in the tune up. No hidden fees, no gimmicks. Kalem even gave me some tips about keeping my drainage system running smoothly so I could save money - and to make sure my place stays cool all summer. I highly recommend Kalem and the Duke's of Air crew. Thanks!

Beau C.

12/26/2014

Unprofessional, unknowledgeable, and terrible customer service are words and phrases that you will NOT find in this review.

I just got my condo about a month ago, haven't even made a mortgage payment on it yet when my heater blew out the day after Christmas. After seeing the good comments and ratings of these folks on Yelp, I called them up and was glad that I did. Not only were they polite and respectful of my situation, they were also personable and well informed of their trade. John took multiple pictures of what was wrong and what happened to my unit, as well as offered suggests and other insights as to how to avoid things like this from happening again. Will definitely be making this company my go to for my heating and cooling needs.

Lisa H.

7/30/2019

I had a scare with my 16+ year old air conditioning unit this past weekend. After two sleepless nights because my a/c unit wasn't keeping up, I was preparing myself for the worst. I had three different companies inspect and provide me with the results. The first company said the problem was that the outdoor portion of the a/c unit was in a bad location, and suggested either (a) removing part of the condenser and relocating it for $730, or (b) purchasing a new unit for between $5600-$9700. The second company told me the coils were dirty, but that there were 4 other large problems that needed to be addressed, for a total price of $2K. Consequently, they recommended a new unit. The the third company was Dukes of Air. They sent a technician named Justin, who was nice, professional, and direct about the problem, which he also diagnosed as dirty coils. Importantly, he wasn't pushy. He didn't suggest that I needed several other services, nor did he push me to consider a new unit. Based on this experience with Justin, I would definitely recommend Dukes of Air.

Rico D.

08/03/2016 12:00:00 SA

One of our AC units sprung a leak in the evaporator coil. Both units were over 20 years old and we decided to replace both units. We contacted a few reputable firms for quotes. After careful evaluation, we selected Arizona Dukes of Air to provide the services. Their price was very competitive and included necessary updates to some of the duct work. Dustin was very thorough in explaining the quote and answered all of our questions.

The replacement was prompt and completed withing two days. The installation crew was very professional, courteous and kept us up to date on the installation progress. Manny, Luis, Freddy, Beto, and Kailam worked tirelessly in the attic heat to insure that by the end of the first day that at least one of units would be running.

I am very pleased with the outcome of the installation.

Rick D.

08/06/2015 12:00:00 SA

Instantly after meeting Dustin we knew we were getting a great deal. Not only spending a considerable amount of time checking out our AC system in a Hot attic and giving us the news we already knew. Our old system was costing us a small fortune. We discussed what our needs were and what we could expect a new system to do.
On the days of install, we have 2 units, and Robert and Rene carefully removed the old systems one at a time so that we could sleep comfortably that night. It was at least 109 out and these guys did not complain one bit. It was real hot in the attic.
They installed the new systems, explained how they would work and answered all our questions. They filled out all the paperwork needed for our srp rebates. Would definitly recommend them to anyone needing a new system or even a tune up. I will use them again as needed. Many Thanx to you for everything. rick

Michaelis A.

7/23/2018

After waiting too long for another company to call me back, I called Dukes of Air. They responded quickly and were very helpful. Todd was the tech. He called me to let me know he could arrive earlier than the appointment and came right over. Within a few minutes he had the problem diagnosed and quickly had everything up and running. Very polite group all around and quick knowledgeable service. And the price was much less than I had anticipated. Good job Todd. Thank you very much Dukes.

Adrienne D.

12/31/2014

Our experience getting a new AC/Heater was really great! Having had several negative experiences with home repair/improvement businesses, a wasn't looking forward to meeting to get AC bids. Duke's technician Dustin did an excellent job inspecting the attic, home, and offering an ac that was right for our budget and ended up beating the other estimate. No pressure whatsoever. Robert and Adam installed everything in one day and were friendly and interested in doing an excellent job. At the end Robert took a look around and made sure the wood floors were clean.

I love the unit! It's quiet, responsive, and heats the house more evenly.

The word that I have for this business is integrity. Thanks to Dustin, Robert, Adam, and John. I will definitely recommend you to friends/family.

J.J. A.

07/10/2018 12:00:00 SA

Last week our upstairs AC stopped working. I called Dukes of Air and they had a technician at my house within a few hours. Tom the technician was very polite and explained the compressor in the unit was bad and would need to be replaced. He provided detail on the old R22 refrigerant that our old units used and broke down the pros and cons of repairing our old unit versus replacing it with something new and efficient.

Later that day AZ Dukes had Jerry come by to take measurements and provide me with info on options for replacing the old AC unit. Jerry was very professional and provided different options to consider. It was determined the install wouldn't be able to take place for several days and he offered to bring portable AC units over to help keep the upstairs of our home from melting in the Arizona summer! Jerry brought over two portable units and hooked them up that same afternoon. I later spoke with Jerry an mentioned the upstairs was still fairly warm so he brought another portable unit over in an attempt to help cool off our second story.

I received a phone call from John, the owner of AZ Dukes following up regarding our recent service and planned installation. John was able to find an opening for the install sooner than anticipated which was a huge relief.

This morning the installers came bright and early to replace the AC unit and get us back to normal. Luis, Beto, and Cris were the installers and were great. They were very friendly and professional. When they were done everything was cleaned up and they even vacuumed the floor and area surrounding the attic entry. Luis walked me through setting up the new thermostat and connecting wirelessly with the app on my phone. All in all we had a great experience with Arizona Dukes of Air. Highly recommend!

Gina M.

10/05/2018 12:00:00 SA

The communication was amazing and the service exceeded my expectations. My tech was great, friendly, knowledgeable and professional. The people I communicated with prior to my actual appointment were also amazing. Thank you!

Dale S.

6/22/2017

Dukes of Air has been to my house twice. The first time was in March for maintenance. Kalem was great. No one likes to hear something needs to be done and you have to pay more money. He took the time to explain the status with each piece and the probable outcomes of action vs non-action on them. Some it made sense to act now while others were more of a heads up so no need to do anything.

Late one afternoon last week the downstairs a/c fuse breaker tripped and I couldn't reset it. My first thought was to call an electrician and couldn't get one to either answer or had the time to come out. It was suddenly past closing for most places with no luck. I tried handymen and asking friends for names/numbers with still no success. Finally, at 9pm I jumped on Yelp and messaged Dukes... within minutes Tonya replied saying they could get someone out the next day (I just needed to call the office in the morning). I called when they opened and they were able to fit me in.

Anthony came out and was actually even a little early! He also took the time to talk through the set up as he looked at it and what went wrong when he found it. He spent a lot of time in our HOT attic with no complaints, just a positive attitude and a desire to get us cool again. Once it was going, he wasn't in a rush to get out. He stayed to make sure it was going and the temperature was going down.

My only knock is I wish they offered a payment set up for their service plans. I wanted to sign up for the 3 year plan in March but would've had to pay for the whole thing at once. If that changes.... sign me up!

Janice S.

07/06/2018 12:00:00 SA

I had an excellent experience with Dukes of Air. Our air conditioner stopped working on one of the hottest days of the year. When I called at 7 a.m. they said they would get someone out between 11 and 1. About five minutes later they called back to say they had freed someone up to be out to me within the hour. It it had been a tough, hot night and we were all cranky but the response time was amazing. I can't say enough about Tarr. He was quick, helpful, knowledgeable and through. I will recommend them every time!

Krista S.

11/25/2019

I love this company! They are always on time if not early and very accommodating for my schedule. They're great with their rates and customer service couldn't be better. Kalem was quick and professional and great to talk to. Addressed any concerns I might have and helped me with my filter! I would strongly recommend dukes of air and ask for Kalem for your service!

Nate M.

12/09/2018 12:00:00 SA

Called to get a quote on installing a duct mounted air filtration system in our house, utilizing an air system we already purchased. Said they would need to come out and look at the systems and let us know how much installation would be. Well came out to look at our air handlers and the air systems quoted us a ridiculous amount and then said there would be a $75.00 charge. My wife told the technician that the office never said there would be a charge. We were told that we would need to take it up with the person who scheduled us. Since my wife was running late to another appointment gave the tech her credit card, but said she would call the office later. Called the office and the lady who scheduled us apologized that she never mentioned the charge but that the $75.00 was their trip charge. She said she would talk to owner or manager and see what they could do. Well their resolution was to send us a $25.00 gift certificate for future service. No thank you Duke's of Air you've already ripped me off once, not going to allow that happen again.

Logan S.

07/01/2017 12:00:00 SA

To All Readers:
These guys are wonderful. We sent few AC guys to fix the problem on our AC unit. We know its an old system but all of them who went there wanted to install a new unit. We called Duke's of Air on Saturday morning. They sent one of their staff, Todd to the place at 4:00pm the same day. Todd assessed the problem, quoted the cost of repair, fixed the issue within 30 mins and got paid. Excellent customer service and I recommend these guys as the BEST.
Logan

Claudia M.

1/26/2018

Scheduled a job to rip out an old standard A/C unit and install a new Mini Split in a new location. Had a million things to do and Arizona's Dukes of Air sent 5 guys to crank out the job! That was the first sign of awesomeness. Freddie, Manny, Luis, Beto, and Danny arrived on time after calling they were on their way and got right to work. They split up and had the old unit and its parts out and were getting the new unit in as well. They were SO polite, professional, and got the job done early as well.

This is our second A/C replacement with Dukes of Air and we've also had our vents moved to become more efficient. Call these guys if you want a great job done easily and right the first time.

Lizzie H.

12/17/2014

WOW, I have never had such great customer service with a AC company. I have a unit that I needed checked out on a property I purchase that has been sitting vacant for about 5 years. I wanted to have someone check it out. Long story short Dustin from Dukes recommended I replace the unit due to the number of issues.

However he also gave me the option to repair what we could tell was wrong with the unit (everything) Since Dukes offers only the highest quality parts and replacement I was looking at about 5600 to replace the unit.. I decided use another company that installed a 4 year old unit for the same price for just the repair cost Dukes quoted me. I took a few weeks to shop around and find a used unit that was in way better condition than my current one.

Even though their prices seem high for new units I do not feel like I was being ripped off, based on the quality parts Dukes uses the price was reasonable.

Ken U.

09/05/2019 12:00:00 SA

My wife and I are here visiting my daughter and son in law and grandson here in Mesa. They had to have a new AC unit put in so we stayed around to help out while the went to work. That crew was top notch. So professional with everything they did. They started on time and finished quickly. There cleaned up their mess and left it better than when they found it. If you're looking for a company to install your next AC, you need to choose Arizona's Dukes of Air!!! Great Job Guys!!!

N M.

12/28/2019

We are extremely pleased with the service we have received from Dukes of Air. They are on time, every time! The technicians are very polite and respectful of us and our property. We were so happy, we signed up for the multi-year service contract on our 3 units. They service our rental properties too! You will be pleased. I have to give a shout out to Anthony, one of their service techs. Great guy!

Eddie K.

7/26/2017

I've used them multiple times for my house AC needs and rental properties. They've always been able to come out within a few hours of calling, which is huge in the summer Arizona heat. They've addressed the problems to get everything working again each time. One experience required them to come out twice which was disappointing because I had to pay twice for different but related problems. Their pricing is a little high in my opinion for some repairs, but they fix it. I had them also replace a whole AC unit and it was a great positive experience, thus I've continued to use them. They came over and did it all in one day and it was a fair price for the unit I got. Also I bundled it with 0% financing until 2019, so that was a plus!

Michael P.

11/02/2019 12:00:00 SA

We had Duke's of Air install two Trane 4 ton units on our home in 2018 and they did a great job. No problems getting both units into the attic, nice clean install. Freddie, Manny, Luis, Beto and Danny did the install and did a great job. The outside compressor lines were neatly installed and looks better then the original units. We have seen big savings on our electric bills after the install. Thank you Duke's of Air

Ashton K.

7/19/2017

Called Dukes of Air late this morning for an issue with our AC & they were able to schedule us in this afternoon. Todd showed up & was very friendly! He even called to ask if it was okay to come a bit early...um yes!!! He figured out the issue in a timely manner & fixed us up! He was thorough and gave us the heads up on things to expect with out unit. I am super happy with the service all around. I never felt like I was being upsold or given the runaround today which, as a woman, is always very appreciated. Thanks Dukes of Air! We will definitely be calling you for any future issues & recommending to our friends & family!

Ronda F.

07/11/2017 12:00:00 SA

We have had our first A.C. tune up with these guys, and are VERY impressed. Chris was our service rep, and he was punctual, professional, informative, and friendly. We signed up with their 5 year maintenance plan (very affordable), and will be calling upon them for our needed upgrade. They've gained customers for life!!!!

Scott D.

07/05/2017 12:00:00 SA

Great service. AC went out and we called them at 7:00 am and they were out to fix it by 9:30 am. The tech found the problem right away and had the replacement part in his truck.He was a nice guy too. I'll call them the next time I have an issue.

Joanne L.

10/22/2019

Dukes of Air is great! Very professional, responsive and thorough. It's nice to have found a reliable air conditioning company. Highly recommend!

Jeff W.

9/28/2014

They were great! I discovered one of our two AC's had quit blowing cold air last Friday night at 6pm. I called Duke's and left a message. Tonya called me right back from her cell after hours and asked some clarifying questions and if we had an emergency or could wait till 7am the next morning as she could have her tech stop after he finished his last job if needed. We decided on the next morning and ran some fans because the 2nd AC was still working. Robert was there on time the next morning. He diagnosed the problem and was very no pressure with solutions! I had already replaced the same part on my other unit a few months earlier and luckily it was an easy fix!

I appreciated reading all of the positive reviews on Yelp. They are a great local company with Midwest values which we appreciate!

josh p.

7/18/2018

This team is truly a master of their trade. We received several bids and even though this was in the range of the others, they made us feel important and like they were taking care of family. Thank you!

Jana B.

09/08/2017 12:00:00 SA

Absolutely excellent! I received a call from my tenants. The AC had suddenly stopped working, and (of course) it's that time of year in AZ when 100 degrees is the norm. I contacted AZ Dukes of Air as soon as they opened in the morning and they arrived within 1 1/2 hours. In fact, they called to say they could make it earlier then our scheduled appointment time. They evaluated the problem and determined the thermostat was broken. They supplied the new thermostat and did a service check of the AC unit; cool air was circulating again within an hour of the Dukes arriving onsite. All of this was done for less than $150. Amazing!! I wish I had met them sooner. Thank you AZ Dukes of Air. You were a lifesaver.

Maya O.

01/10/2017 12:00:00 SA

We needed an A/C and furnace tune up at our new house. We were able to schedule an appointment as quickly as the next day! The technician came out (Kalem) and was professional, knowledgable, friendly, and punctual. We ended up needing a few repairs, but he was able to get them done right then and there without requiring another appointment. The price was reasonable and the repairs were completed quickly. We will definitely use Duke's of Air as needed in the future!

C W.

8/24/2014

Best experience with a sales and installation company Ever. Arizona Dukes of Air does it right! They were prompt, professional and wonderful to have working in our home.

I could keep writing all sorts of positive adjectives all day about this company. Quite simply, they Rock!

A/C is very important to us and it is a miracle we found someone we can trust!

From the initial phone call I made to them, I was greeted warmly by Tonya, who listened to my situation and set up an appointment for later that day. The technician, Robert arrived that afternoon right on time. He was very easy to talk to and made me feel at ease having him in our home, assessing the problem. His expertise and ability to diagnose our cooling issue was refreshing. We had options and did not feel pushed into any decision.

As a large bonus, they provided a portable A/C unit for us overnight! Life-Saver!!

We ended up replacing our old and unsafe unit with a new Day and Night system. Luckily, the very next day, it was installed by Robert and the Owner, John. Their craftsmanship speaks volumes about their integrity. They take so much pride in what they do. All of the work was done that day and we were enjoying our air-conditioning immediately!!

The new system is so quiet and wonderful. We really feel Spoiled by this level of service. I honestly didn't think that it was possible to enjoy this type of comfort in a home.

I would not go anywhere else for my air conditioning needs, Arizona's Dukes of Air LLC is the best!! Don't waste your time with any other company.

Taime B.

7/17/2017

Thank you Arizona Dukes of Air! My air wasn't working last night as well as it could. I yelped a message and they said to call at 7am. I called around 7:15 and they made room for me the same day. Anthony was running early, he called to see if he could come early. He arrived we explained what was happening. He spent time up with the unit, running and testing it. He came back and asked a few more questions. He went back and did some tests. He gave a few examples of things to look out for but he found no explanation for what happened the night before. Normally I would want an explanation but he spent so much time checking things that I feel confident he checked many things. Thank you!

Terry P.

10/14/2019

I must admit I was skeptical at first of considering Dukes of Air as I had never heard of them before. However, after seeing the amount of reviews and the high ratings, I had to give them serious consideration. After returning home from being out of town, I noticed one of our AC units was not working. So I got a chance to call them. I found them very courteous and professional from the timing of the service thru the completion of the project. The appointment was scheduled for the next day between the times designated. Justin was the technician who came out to service our unit. He was courteous and very professional. Our AC issue appears to be resolved at this time. Thank you - I can give a strong recommendation at this time to Dukes of Air!

Christine M.

6/14/2017

Our AC went out midday last Monday, Kalem showed up after a long day for him at 8pm. Showed up with a great attitude and after a thorough inspection, informed us that our 20 year old unit was too expensive to repair versus a replacement. We knew we were on borrowed time. Off to the hotel we went with our three cats in tow until we were to meet with their sales guy Rob the next morning. Nice guy, sweating bullets at our kitchen table preparing our estimate. The nice people at Dukes were able to loan us two portable units so we could stay at home until a Saturday install. Manny, Danny, and Freddy were punctual and friendly and had the job done in 5 hours, much to our delight. Our unit runs amazingly more efficient and evenly. Would definitely recommend this company.

Fiona G.

10/10/2019 12:00:00 SA

I would recommend this family company. I received a fall tune up yesterday for my furnaces on a service plan. The work was carried out in a timely manner with friendly service by Justin.

David B.

7/21/2017

Yep, I am in agreement with the majority reviewers here.... I contacted Dukes to have my a.c. tuned up and they called right back and sceduled Kalem for the next day. He came early ! Checked it thoroughly and did not try to hard-sell me parts I do not need and maintenance plans like most HVAC techs do. How refreshing! So when there is a repair issue I will call dukes.

Malcolm A.

7/18/2014

Great experience with these guys. Prompt, polite service from the office. Solid pricing. Sweet vans.

Dustin was our tech and he found 2 problems when doing a Summer time-up. We never felt like we were being taken - honest, clean, did excellent work, and was on time. That's about all you can ask for!

Will call them again if needed.

No N.

10/01/2018 12:00:00 SA

My negative rating relates to their billing office. I called Dukes of Air because I had a couple of warm rooms. I wanted someone to come out, take a look, and give me an estimate of what it would take to fix the problem. While I have no issue with the technician, I was unexpectedly charged $65 for a service call - a charge I was never told about. Had they told me, I would have certainly called other business to see what their prices were for a service call or would have found someone to give me a free estimate. The tech adjusted a few vents, checked the attic and found no disconnected ductwork. The billing office said they told me there would be a charge but that is simply not true. I would have remembered $65. I was not asking for a service call. I was asking for an estimate.

Curtis H L.

9/23/2017

To preface, I live in a condo in Mesa and had been having recurrent A/C issues on and off for over six months. Requested maintenance a few times, but each repair would only last a few weeks tops before returning to internal temps approaching 100°F for even longer than I had cool air blowing through my vents.

So after having lasted through the worst Arizona summers had for me, I decided to reach to outside services. After looking throughout Yelp and Google for my area, I ended up trying out Dukes of Air, and I am glad I did.

Called in Friday afternoon and Tonya gladly set up an appointment for the next day at 10-12 to diagnose and fix my HVAC issues. Sadly, there was some sort of communication breakdown and there was some internal issue with the scheduling. However, when I called in to see why no one had showed up, Liz was extremely efficient in letting me know what had happened and quickly got me taken care of. She was sincerely apologetic and clearly cared about taking care of the customer right and was totally transparent.

Not even 20 minutes later Todd swung by and was fixing my issue in minutes. After figuring out the main issue he even went the extra mile and tested all the other components to make sure there weren't any other pending complications that might cause problems in the future. And all this on his day off!

Despite a few initial communication errors, Dukes of Air are truly professional and committed to the cause. I'll absolutely be a loyal customer in the future for any services they provide, especially thanks to Todd and Liz's work ethic. Could not recommend more

Kathy M.

07/01/2017 12:00:00 SA

First time I used them and had a great experience
My call was answered promptly and I was able to get an appointment right away due to a cancelation they had
This was a check up of unit with no issues
Tech called prior to arrival which was at the start of the window provided and arrived right on time
He was thorough and professional and honest!
My unit was working great and it is an excellent unit that should still have a warranty should I need it in the future for a few years
Recomended finding out who the owner was when it was purchase so it could be tracked
Would recommend this business!

Marci R.

11/29/2016

Our heating went out and we went solely by the reviews of this business! We won! Our tech was super friendly, knowledgeable without being intimidating. Mike is a great asset to your business and won us! We know who we will be calling for our A/C and heating concerns! Thank you!

Mary E.

1/26/2018

I called Laura earlier today and she was able to send Chris to diagnose our problem. We had an A/C unit installed last spring by another company.It would not blow hot air. Chris saw what the problem was right away.The polarity in the wiring was reversed. It took him no time to do the repair. I error I showed him to the attic in my husband's closet first.. Poor Chris was covered in insulation. It was all over him and the closet floor & hallway.
Laura was friendly, polite, professional, and accommodating. Chris was pleasant,knowledgeable, professional and unfazed by my dogs.
The trip fee was waived. And there is a senior and/or military discount. Can only have one.
Wish we had found Arizona's Dukes of Air before we had our last A/C
installed. Our unit was still under warranty but since it wasn't working I figured I should find someone who knows how to fix them.
It was a good experience.

Dom P.

06/09/2016 12:00:00 SA

Took a week to get an apt w an ac repair guy, they called a few hrs before apt time while I was at work and then left bc I didnt answer. Even though I was here (@ 12pm, I unlocked my door at 1201 according to my ADT security system) for scheduled time frame they still wouldnt come back out and now it's another week before Im in the schedule again. Administrative staff was rude even though I was fine to reschedule, swore up and down that their guy was there and he left after the time that was scheduled, even gave me an attitude about not answering my phone! I'M SORRY I DIDNT ANSWER MY PHONE LOL I WAS WORKING AND AM NOT ABLE TO TAKE CALLS WHILE I HAVE CLIENTS, their guy left before our apt time and their staff is rude. Plenty on AC companies out there dont support this one!!

Jim P.

6/26/2014

Great company.

They repaired both of our air conditioners quickly and at a reasonable price. The staff was also knowledgable and friendly.

Thank you!

I will recommend them to my friends and family.

Citizen J.

4/20/2015

We've used Dukes twice (for different issues). Both times they were fast and friendly.

We will use them again

Jenn W.

4/19/2017

Chris came out and helped same day, other companies were giving me next day and no timeframes. Chris showed up on time and explained it was capacitor. Talked about customer care plan and seems like a good idea for us in AZ.

Philip T.

5/25/2014

A service company doesn't get any better than Dukes of Air. We came home on a Sunday afternoon to find our up-stairs A/C off and the temperature climbing. I called Dukes at 1PM, they had someone at our house at 2:15 and the the A/C was back up and running within an hour. Not only was the service done quickly, but they walked us through every step of the process - making sure we understood what was wrong with the system and what was normal wear on a 15 year old system.

Excellent local company.

Margaret M.

5/26/2016

I had the best experience with the team from Arizona's Dukes of Air. First I love that it's family owned and that they service the east valley. I had an issue with a fan motor of course on a week when we were in the upper 90's. They came out, determined that they I needed a motor. We had that installed. However, the existing unit was a builder grade unit that was 16 years old. I asked about any specials or rebates from SRP and in the end we did replace the entire unit. Dustin came out, measured what we had and on the spot gave us a very detailed estimate. He and the entire team were very responsive, which I don't know if anyone has noticed is the huge issue with customer service these days. I had a question a day later, called the office and Chrissy responded quickly with the answer. I appreciate her finding the expert and getting back to me....Great customer service.
The installation, the crew were Manny, Luis and Freddy were professional, on time, cleaned up after. It was not a easy job as the roof access had a truss right above the entrance, give the guys a hard time getting the old unit down and the new one up there. They did a great job.
The new units are great, quite, you get a SRP rebate back, and a great resale value if you are thinking of selling.
In addition, when we ordered the new unit, the replacement motor from the other week was credited as it was just put in. Now, that's customer service. Things that make sense and doing the right thing is a commodity now and I would support any organization that adheres to these standards.
All in all, I would recommend this company whole hardheartedly.

JR P.

11/21/2014

Wow, another fantastic experience with this company. Tonya (Admin) and Dustin (technician)...you guys killed it! Thanks for taking such good care of me and for the honest appraisal of services needed. I simply won't use anyone but Dukes. As long as they are business, no other company in this industry is relevant to this impressed customer! Great work guys...keep it up.
JR

Britny H.

5/19/2017

I just had Dukes of air come for the first time today, to do maintenance. Kalem was fantastic! He called to let me know he was on his way and apologised for being a bit behind schedule. (He wasn't late in my opinion!) He took the time to explain everything to me, which I really appreciate. He was kind and polite which was also great! I look forward to doing business with Kalem and Dukes of air in the future.

Mika C.

3/31/2017

We have had Dukes of Air out several times and they have always been honest, informative and thorough! This last visit was from Todd and Bray who ended up saving us a lot of money on what we thought was going to be an expensive replacement by identifying the root cause of the issue which were 2 internal parts. We had some other temperature and duct issues with specific rooms upstairs and Bray identified a solution for that at the same time. Couldn't be happier and we're a Dukes customer for life!

Jerry R.

08/09/2017 12:00:00 SA

I called these guys out to do a routine summer check on my a/c unit here in Mesa. Caleb came out, he was friendly and seemed to be pretty honest. He did the check in about a half hour and came down with some news. The capacitors were testing a little low and 1 was slightly leaking. I sort of expected this but then next he hit me with the price.. Something in the neighbourhood of $130.. FOR EACH! This is probably a standard price in the industry and I understand he was just going by the book. But to plug in some capacitors that cost $10 to $20 each and both in under a half hour plus the $69.95 you have to pay regardless.. That puts their hourly rate at like $250! Probably a good company but I will handle the small repairs myself or find a tech that works hourly.

Jim D.

8/21/2019

Very successful experience!! Emailed them Sunday evening and received a response back within 10 minutes, which is outstanding! One of the air conditioning units had shutdown so house was uncomfortable but we could manage. Scheduled them to come out on Monday and Tom arrived right on time. After describing what the symptoms were he tuned right in to the problem area and had it fully diagnosed within 15 minutes. Off Tom went to get the parts and we were operating again within 90 minutes. Super experience, cost effective and quick repair. We will have the Dukes and Tom back again if there are other problems! Thanks Tonya and your Team.... Thinking a bit further about our experience, I note that their payment system worked very well and that Tom was also helpful in this area.

Brian S.

05/06/2014 12:00:00 SA

We purchased a mini-split AC unit for our garage and called the Dukes to install it. Their price was far better than any quote we'd received and the unit was installed the next day. Installation quality was top shelf!

We've also used the Dukes to service the two AC units in our home. Not only did they spot and repair potential issues with our system, they also educated us on how to get the most out of our system.

We're very happy with their service and would recommend them to anyone looking for a fair and reliable AC company.

Dee W.

05/12/2017 12:00:00 SA

Got an AC tune-up today, with a company we set up through SRP. Very impressed with these folks! Our techs, Kalem B. and Steve A., were prompt, polite and efficient. They fixed a plugged drain line and added some missing caps and didn't charge extra. We don't know a thing about AC repair - they could have told us we needed a new drain line and we would have believed them. But they fixed it and didn't charge extra. That's the kind of honesty we look for in a business. We will definitely rely on this business for all our HVAC needs!

c b.

12/02/2016 12:00:00 SA

After several years of shady A/C repairmen from several companies, we found these guys on yelp. I felt like we struck gold!

Kalem came out to service our AC unit today. He spent a lot of time doing the maintenance and inspections. Unlike the other guys who try to sell you on 20 things and when you say decline they just disappear after 10 minutes. He actually identified a legitimate problem.

Cost was reasonable and we felt very confident in Kalem's knowledge and abilities! A lot of other companies send out inexperienced commission based workman. This was not the case here! I would definitely recommend these guys, the yelp rating is 5 stars for a reason.

Kevin W.

05/04/2017 12:00:00 SA

Bray came out to do a tune up on our system. We just recently bought an older house and wanted a once over before summer really hits. He was very professional and friendly. He answered all questions and had a wealth of knowledge to share. These guys don't setup the BS stand and try to sell you on useless stuff. They're truly looking out for the customer and their needs. I strongly recommend them and will be using them again.

Troy B.

6/21/2014

Woke up this morning to a non-working AC unit. Found Dukes on Yelp and made the call. Great response time, very professional and personable. No hard up-selling. Will definitely recommend.

And I totally geeked when John hit the horn as he pulled away!

Tiffany T.

8/16/2014

Incredible customer service!!! I have a home on the market and had several showings scheduled for the same day I discovered the AC went out over night. In a total panic I turned to Yelp for help.

That turned out cute! 'yelp for help' Ha! didn't even think about it! Anyway, back to the horror... home for sale, so hot inside the thermostat reads 'OL' which I later find out means so freaking hot it's 'out of limits'.

I always start with the companies that have the highest ratings with the most reviews and work my way down. I called Dukes of Air and left a message around 8:30 and got a call back within 15 minutes! Awesome! Unfortunately they didn't have anything available until the next day...back to freaking out.

Keep in mind that this is the middle of August after a storm and it's ridiculously busy for HVAC companies and I realize it's a lot to ask to get someone out there immediately. Not just NOW but RIGHT NOW!!!

Sooo I keep making phone calls. I left about 5 messages and started praying. I had another company call me back that could be out later in the day but didn't get any other return calls until much later in the afternoon.

About an hour later the gal at D of A (wish I could remember her name - very nice) called me back to say their tech was actually running ahead of schedule and could meet me in less than an hour.

WHAT? I had never heard of such a phenomena!?!? running 'early?' Yes, it was indeed a miracle and that's just the beginning. Dustin called to let me know he was on the way and called again when he arrived. Fantastic communication! I met him at the house and was totally prepared for the worst, hours of waiting and hundreds of dollars. He literally walked over to the ground unit, asked me a couple questions and said 'it's the (insert part here, can't remember) and I can have it fixed in a few minutes, not a big deal'.

He was seriously awesome! Didn't try to sell me a bunch of stupid crap I didn't need or talk to me like I was a 'stupid girl'. I buy and sell tons of homes and I am so excited I have found someone I can trust! I would Highly recommend them to anyone and everyone!!!

Jenny A.

9/27/2014

Look, it's rare that you find a business on yelp that literally has 99% five star reviews, but these guys deserve it. I originally called them because our dogs are chewed the wires of our airconditioning unit and I was worried for their safety and the safety of our airconditioner. They patched us right up, even adding hard plastic tubing over the wires so they couldn't do it again, all at a reasonable price. When we were finishing up John the owner suggested that I sign up for their preventative maintenance plan which is 9.99/mo or $120/ yr-- bargain. For that they'll come out twice a year to check everything out, make sure you're running well and make any recommendations. Oh, and they'll check your furnace too, for good measure. Sounded like a deal to me, especially in this climate.

A few months later I finally got around to scheduling them to do their preventative maintenance visit. This time my husband was home to take care of them and I was interested in his opinion. He was equally impressed by their service and professionalism. This time Robert came out and really helped us understand how our system was working and what we could do to make sure it has a long life.

These guys are great, honest, knowledgeable folks. Call them out for an emergency but really I would recommend signing up for their pm plan and keep them on speed dial all the time. A great small local business!

Patrick D.

10/17/2014

I had an AC problem this summer and called Arizona Dukes of Air. They answered the phone, were professional and clear about rates and schedule. A tech was able to make it to my house in the same day, was knowledgable and professional. He had diagnosed the problem in about 5 mins but took the time to check other components to ensure they were in good working order. The problem was fixed in a short time ( luckily he had the part on his truck) and paid him promptly. The fix has worked and I couldn't be happier that I called. Anytime I have an AC problem or check ups, I'll be calling Arizona Dukes of Air.

This is one case where you can believe the hype!

Bob K.

06/08/2014 12:00:00 SA

My A/C began blowing warm air this past saturday night. Checked out yelp for some recommendations. I came across Dukes of air who said they would respond 24/7.

I called them at 7:30 and by 8:30 they were here. John arrived and was nice and straight forward. I had a tuneup two years prior which stated my capacitor was a little low. It finally completely went out and John replaced it with no service fee due to the repair for $185 which included taxes.

I was only without air conditioning for about an hour and a half. Overall I'm very satisfied and would highly recommend this company to any of my friends or family.

Jason L.

7/31/2019

So last night (7-30-2019) My AC stopped working during a Monsoon we were having. I called The Dukes on 7-31, because they have serviced my HVAC system in the past and I can trust them. Laura answered and booked me an appointment for later in the day on 7-31. It was scheduled between 3-5 PM, but Todd showed up early, after calling to let me know he was running ahead of schedule. Todd showed up, I explained to him the problem. It took him less than 10 minutes from walking in the door to diagnosing what the issue was. The overflow pan in the attic was full of water and the kill-switch floater shut off my HVAC system to prevent damage. I have an Ecobee 4 smart thermostat. He flushed the pipe, replaced it with a new piece and was done within 30 minutes from start to finish. I always trust my HVAC system with The Dukes and you should too! Thank you for the fast response time and excellent service as always.

Richard C.

02/11/2017 12:00:00 SA

Having problem with the AC after I install the nest thermostat. The compressor won't turn on. So I called in the morning to make an appointment. Give me a time window 12:00 to 4:00pm. Todd called me on 11:50 and says he is 20 minutes away. Impressively fast! Todd came in and immediately find out it's probably the wiring problem. It took only 5 minutes for him to correct the wire for me and he checked both the heating and cooling. Both working well. Thx Todd and I will definitely contact Arizona's Dukes of air if I have problems with my AC in the future!

Ric P.

7/31/2014

I honestly cannot remember the last service call I have made of any kind which went nearly as well as this. As consumers, we always hope for the best but expect the worst. Robert certainly turned that thinking around. He was prompt, courteous, knowledgeable, and willing to explain exactly what was wrong and what his recommendations were.

I will definitely recommend Dukes of Air to everyone I know, and should the need arise in the future, I won't hesitate for a second to call upon their services again. THANK YOU!

Michael K.

6/23/2016

Air conditioning was blowing warm air on the hottest day of the year. They were on site in about an hour to repair! Honest and polite. Didn't try to sell anything extra. Highly recommend!

Jeff J.

7/13/2014

We had an issue with a noisy fan in our air handler. I had anticipated a bad bearing was the source of the issue. I called them about 7 am on a Sunday and they were at the house by 10a. The debug took about 10 minutes and sure enough the blower motor needed to be replaced. He had the part in the truck and within and hour we were back online with he new blower.

The service tech's name was Dustin and he was very personable, thorough and communicated well. This was a very good experience and I would use them again. I highly recommend Arizona Dukes of Air.

Becca M.

7/27/2019

Absolutely great!! Todd was very nice and professional. They came same day I called. I called at 7:20 am, Todd was here by about 11 am, and ac was repaired by 12 pm all in one day! The price was reasonable, they didn't try to upsell me on anything either. I highly recommend, and will likely use them for all future upkeep and repair.

D P.

6/22/2018

An update on the re-ducting work. Now that its hot and the sun is intense, so far so good. The room is staying comfortable. During the mid afternoon, when the sun has shined all day on that room, it's slightly warmer. But, that's not the fault of the reducting. The airflow is more substantial, and with the ac running more, due to the hot temps, the circulation is good and the room remains comfortable. I'm happy with the results.

Mark L.

09/03/2019 12:00:00 SA

My brother referred me to these guys and they came out the same day and took care of the problem. The Tech was polite and professional. I had him change out the fan motor on the condenser and that took care of the problem. The repair was pricey. It was 650 dollars to replace the fan motor that costs about $100. I just think the labor was high. I knew that I was overpaying but it was Saturday afternoon so I just had him do it. He was there for about 2 hours in total. If you need someone right away then I would recommend them but they might be more expensive. 3 stars on price.

Krista C.

7/20/2019

My worst nightmare living in AZ has finally came true-my air conditioning unit needs to be replaced. However, because of all the positive feedback I read on Yelp concerning Arizona's Dukes of Air I signed up earlier this year with one of their maintenance plan and I am very happy I did. Last Sunday one of my units stopped blowing cold air. I called Arizona's Dukes of Air Monday morning and they had a technician at my house same day before noon. However, I did receive the bad news the unit (12+years old) was leaking freon in several places. The tech did recharge the unit so we could at least use it and made an appointment for a sales person to stop by. Their salesperson, Rob arrived a few hours later and provided a quote. The quote was very competitive and less than anticipated. Rob explained the details of the quote and what would be done on the day of installation. He also showed the potential savings to our electric bill we might get with the new unit. Rob also said if we run out of freon before the installation day, they would recharge the unit (which happened today). Overall I am very happy I called Arizona's Dukes of Air and will be recommending them to all my friends and family.

Michael P.

5/31/2017

Had Bray out for regular service. Just like the install team - courteous, professional and knowledgeable. The Dukes earn 5 stars yet again!

Doyle P.

8/29/2019

I have a great story about Az Dukes of Air. About 2015 we got home from a short vacation to find that our A/C wasn't working. It was on a Labor Day weekend when No A/C company would ever answer their phones. Well, Az Dukes of Air did pick up there phone and it was no other than the Owner of ADA, John K. He arrived very shortly and made the repairs. I had to ask him why he came out and not an employee? He told me that I wanted all my people to be with there families this weekend That was enough for me to know that I had found the right A/C company to do all of my business. Just a year ago I had to replace my old system and asked them to give me a price. I got 2 more bids from other A/C company and Dukes were the lowest. The change-out was so much easier then I had expected. They arrived early, it was hot and the 3 men were experts at this very difficult work. It took them about 3 hours and they had it installed and operational. All the while they supplied portable A/C unit to all the rooms we needed,
Two days ago during a storm, our new system stopped working. I called the company and that day they sent out Todd who had been doing our semi-annual service work. He arrived early to check out our system also ask him if he could change out a bathroom fan. I had 3 different fan sizes and only one that was a perfect fit. This company is just outstanding from ownership to each team member. 5 stars are not enough.

Curious G.

12/13/2016

After interviewing several companies and getting quotes, reading Yelp reviews and asking for testimonials via messaging, I decided upon AZ Dukes of Air. Since it was end of May, I needed some sort of relief and they provided a back up window unit, loud but it helped somewhat. All of the workers were very courteous and I offered beverages as it was quite hot out. They did an Ok job on insulation area, so I called the office and they sent a tech out who dramatically improved the insulation casing. He came on the weekend and even bought materials at the local Ace hardware.
It was nice to get a courtesy reminder call for the heating unit check and tuneup and the tech Kalem was very informative about showing me how to use my high tech temperature setter and reasons between types of filters used.
We are very happy with our new AC/Heater unit that replaced the nearly 19 year old one. The savings is showing and the feel of an even temperature, without drastic changes is wonderful.

Linda C.

7/21/2016

These guys rock!!! Had preventative service on my AC unit done early this morning. ROBERT and KALEM arrived promptly, were extremely professional, very friendly, and even took the time to teach me about my how my air conditioning system works. I had closed the doors and vents in several rooms because I ASSUMED it would be easier on my Trane unit...boy, was I clueless! I learned so much about how to get the most efficiency out of it...and save money on my cooling costs. I highly recommend Arizona's Dukes of Air, Robert and Kalem!!!

Chris B.

07/03/2014 12:00:00 SA

Called and they happened to have a tech nearby. They quoted within a 2 hour gap he would be here and he was here at the earliest chunk of that.

Tech's name was Robert and was extremely helpful and informative.

What I enjoyed most was that he was honest and realistic with what needed to be done and gave us plenty of options and the pros and cons to doing them or not.

I would absolutely call them up again for any other A/C or heating service.

Tony A.

7/13/2019

I have a two unit system and one of a/c units was having electrical issues. It occurred on a weekend and AZ Dukes of Air came on a Saturday (very nice they're open on Saturday) and accommodated the repair the same day. Our Technician, Anthony, was polite, professional and took care of the repair in short order. Pricing was fair and transparent, which I appreciated. I will call AZ Dukes of Air again for future repairs and service!

Russell S.

5/24/2016

Robert came out the same day to my parents house out in San Tan Valley. He was timely, calling ahead to let me know exactly where in the window of time when he'd be there (15 min. prior to their 2-4pm window). He was extremely knowledgable and gave the worst case scenario first, followed by several other scenarios, leading up to the cheapest. Said he wanted us to know the possibilities! Then he spent less than 20 minutes finding the problem (being the cheapest too thankfully), and immediately started to fix it. He was very patient with my parents as they are older, and he took his time explaining everything as he did each step. Less than 24 hours later, their AC is running at proper levels and are 100% satisfied with Roberts work! Thanks Dukes!

Ryan W.

09/08/2016 12:00:00 SA

Called Dukes of Air for a quote on AC system and they got back to me very quickly and came out that day! Dustin was very thorough and polite, it's wonderful to see Customer Service is still a priority to some companies!

Robert G.

8/19/2019

I was having a problem with my AC unit. It was not cooling my house at all. A friend of mine referred me to Dukes Of Air. I sent an email on Sunday and first thing Monday morning they called me back to make an appointment. They were able to fit me in that afternoon Chris showed up and took care of the issue in about 30 minutes. He was very professional and I thought the price for the work was reasonable. I would recommend them to anyone who is having air conditioning issues.

Bill C.

9/20/2017

Luis, Danny & Freddie installed my new A/C unit today. These 3 guys were terrific.
Doing business with Tonya & Christy at the office was also a first rate experience. Todd & Bental (sp?) came out on the service call which confirmed I needed a new unit & they were very professional and helpful.
Arizona's Dukes of Air is the best A/C company I've ever worked with. Do yourself a favor and give them a call.

Marie D.

08/03/2016 12:00:00 SA

Manny, Luis, Freddy and Beto arrived on time and were very professional. They completed the replacement of my new AC system ahead of schedule and left the area clean. Manny was able is answer any questions I had and communicated well. I would highly recommended them.

Tony T.

04/08/2016 12:00:00 SA

We've used Arizona Dukes of Air on multiple occasions for multiple reasons and have been happy with the service, price and end result every time. We would definitely recommend them if you're looking for honest and dependable heating and air conditioning service.

Teri B.

7/23/2018

I really wish I could give this company a 5 star review but here was my experience. I had explained when I called in that I am a realtor and I like to be able to refer good AC companies to my clients. However, I was told serviceman would be out between 3 - 6 and he did call me before 6 and say he was still in Mesa but could be there later or I can reschedule??? What if I took time off work to be there or had dinner plans? Anyway once he arrived he was very nice young man, however I have two AC one American Standard one almost new Trane. He proceeded to tell me American Standard was made by Carrier and I even said are you sure...he was very certain. As a realtor I do know better. I am not an expert on AC and don't claim to be; but to me this is basic knowledge. He also said I have a neat blow out systems that he had never seen before. A refrigerant line with nitrogen to clean out HVAC lines, which I have seen in many of the homes I sell. Again he was a very nice polite young man, but I do not feel I can refer your company to any clients. Sorry AZ Dukes.

Susan T.

07/01/2016 12:00:00 SA

Our air conditioners were in need of a cleaning and service so I searched Yelp, as I do with many services and found John. He definitely lives up to his high rating. I can't express enough how kind, professional and thorough he was. He spent quite a bit of time cleaning them after he filled the refrigerant and replaced a couple small fans. They looked like new when he got done. He even took time the time to move some things we had stored too close and explained why. You can tell he knows his stuff. I highly recommend him!

Erik G.

04/12/2019 12:00:00 SA

With summer coming up in a couple of months I have one of my air-conditioning units going out. My home has four units and the others were just as old as they are 16 years old and with special needs children in our home going without air-conditioning is not an option. So we had the dukes of Air come replace all four units in our home. They gave us a great free consultation where they taught my wife and I about energy efficiency and value. They gave us multiple options on different quotes to give us some flexibility with our decisions. Gaining that education was instrumental in our decision. They promised great service and thoroughness and that my home would look exactly like it did when they got it. Well it's safe to say I Over achieved. The installation and sales throughout the entire staff were so professional and kind and courteous to my family. They treated my house with white gloves I did this for big project in a little over a day which is under the time they promised. It's hard to find service companies that give this kind of quality and service. I will recommend them to everybody

Robert S.

08/11/2016 12:00:00 SA

I called Arizona's Dukes of Air and they were very responsive. Dustin showed up, diagnosed the problem and offered options. Dustin temporarily charged our AC system while we waited for a new installation. On the day of installation, the crew (Manny and Luis), called beforehand and arrived on time. These guys were awesome! They were both professional and very knowledgable. Thank you Arizona's Dukes of Air, we will be referring our family and friends to you!

Jason R.

6/15/2016

Todd from Dukes of Air came to my home to conduct a tune-up of all my AC systems. He was very knowledgeable and courteous. I will use the Dukes for all my future services.

Jane O.

6/14/2019

Koby was prompt and very efficient! He listened to my concerns and was clear and specific when explaining the results of my maintenance check up! I appreciate his exceptional customer service! He definitely put my mind at ease regarding my system and even gave suggestions on ways I can keep my system in great running order and save money on my monthly bill! A millions thanks!!!

Ed Z.

3/21/2019

I recently had Arizona's Dukes of Air replace two AC units at my home. I had chosen another Company in the Valley before meeting with Dukes of Air. The day of the scheduled install with the other company turned into chaos when the crew arrived but could not proceed with the install as I was quoted the wrong type of equipment needed for my foam insulated attic. Long story short, I ended up cancelling with this other company and looking elsewhere. I had waited over 2 weeks for the install without a functioning unit so I was left to scramble and start the process all over again of finding the right company. Luckily for me, the very first company I contacted following this fiasco was Dukes and they immediately scheduled me for the next day to get a quote. The next day, Jerry showed up to my home exactly at the time I was told he would. I knew once Jerry was at my home this was the right company. All communication leading up to the install was remarkable. The day of the install a huge crew showed up right on time. Everyone was very professional, courteous and cleaned up after themselves. Amazing attention to detail from a very hardworking group of technicians. All follow-up communication has been remarkable as well. The end was everything and more I hoped for. While they were not the cheapest price-wise, the cost is worth it in the end. Everyone at this company, from the person answering the phone to the field technicians, care and work hard to fully satisfy their customers. I recommend Arizona's Dukes of Air to anyone without reservation. Thank you all!

Ris B.

05/11/2016 12:00:00 SA

Just had my annual maintenance done on my AC and the gentleman that showed up at my house was awesome! There was some confusion about the time of my appointment (I was given an exact time when I made the apt with the office admin and not told it was a window), but he was apologetic and went right to work so that I could be on my way to my meeting. I really liked that he explained everything and showed me everything as he worked through the maintenance. I felt as though he was honest and upfront and wasn't trying to pull one over on me. I know my system is old, but keeping fingers crossed it lasts! Thanks so much, Dukes of Air!

Anna S.

03/10/2019 12:00:00 SA

We've been using Dukes for a few years so when we decided to finally replace our old HVAC system, they were the first company I called to get a quote. Rob came out and was very thorough and explained to me everything that would take place. On the day of install, the guys were scheduled to arrive at 7am. At exactly 7am, perfectly on time,my doorbell ran and it was the install crew from Dukes. They immediately went right to work. I had 2 units that needed to be replaced so I had 6 guys on the job. Within the first hour, everything was out. I couldn't believe how fast they were. They all worked together very well. And I have to say, that every single one of those guys were very nice. I would check in on progress every so often and each guy I spoke with was nice and courteous. And would even explain to me what was going on at that moment. They even cleaned my house before they left. I swear my floors were cleaner when they left. There was not one bit of trash or left over HVAC parts any where around my house. I'm very happy with my experience with Dukes!

Doug Y.

06/05/2019 12:00:00 SA

Just had our annual checkup on our HVAC system. This the third year that we have used Dukes for this. Kolby was very polite and was efficient in performing the check. Very satisfied with the whole process.

Diane M.

12/09/2016 12:00:00 SA

Several friends recommended theses guys.. SO glad we did! Dustin was thorough, knowledgeable and answered all of our questions. We bought 2 new Trane AC units and new furnaces. Manny, Louis, Beto and Freddy were here on time and were awesome! Their installation of all new parts (replaced everything) was perfect. The wireless thermostats are so great and work well with Alexa! The units are so quiet! These guys go the extra mile to make things easy and I have to say they left things cleaner then they found it!! Thank you Dukes of Air.

Justin C.

3/14/2016

James came and conducted an inspection on our home ac units today, he was courteous, professional and certainly knew what he was talking about. Best of all he didn't try to upsell me on something i wouldnt need; honesty like that gets my vote everytime! hands down a great service, I'll certainly be using Arizona Dukes of Air again and referring them too!

Julianne C.

7/17/2017

I called Dukes in order to get a second opinion/quote for a coil cleaning. They were able to make a same day appointment for us and even performed the work right then. Even better, they beat the other company's quote by hundreds. I am definitely impressed and couldn't be happier that I called them. Chris was our technician and he was very friendly and knowledgeable. I would recommend them to everyone.

Julie S.

07/03/2014 12:00:00 SA

The A/C on my rental unit was blowing warm air so I called Dukes of Air based on their great Yelp reviews...glad I did! The woman on the phone was courteous and friendly - I called around 4pm on Wed and she setup an appointment for 9-11am on Thursday. Dustin called at 8:30 to let me know he was on his way and he arrived promptly at 9am.

Dustin was professional and friendly. He quickly diagnosed the issue (electrical) then pulled out a binder which listed their easy-to-understand pricing structure and walked me through what he needed to do and how much it would cost. I was impressed by how organized and standardized the process was. He then replaced the necessary parts, wrote a receipt and charged my credit card. I thought it was a reasonable price and the whole process took a little over an hour.

I will definitely use Dukes of Air for my future AC needs. Highly recommend.

Diane G.

2/26/2019

Customer service is polite and very helpful. Service is always on time and with the work done correctly, professional, and at a reasonable price. Have used this company several times for different homes and each time is a great experience.

Tracy K.

9/29/2016

Dukes of Air delivered an excellent customer experience! Mike L. & Kalem B. were both friendly, professional, and knowledgeable in diagnosing the issues and setting us up with a new AC and air scrubber. The team of installers- Manny, Luis, Freddy, Beto, and Mike all did an amazing job. Couldn't be happier with the service & the product delivered- I highly recommend!

Cari S.

6/21/2017

Kalem came out for a tune up on my AC. Very professional and even called when a few minutes away so I could lock up my dogs. He was helpful in explaining everything that needed to be completed. I appreciate him listening and guiding me through what needs to be replaced. Although their was an issue with payment (there computer) they worked through it! I appreciate the office calling and verifying that my card hadn't been charged twice. I would definitely use them again in the future!

Andrew B.

02/03/2017 12:00:00 SA

We've had this company come out a couple times before at our old house to take a look and fix the air conditioner. They did a great job. Our new home we had a few issues. So we called him up and ask him to do a tuneup. They came out and just took a look around they didn't do anything else other than that and we paid them to pretty much give us a quote for a new air conditioner. When I pay you to do a tuneup do a tuneup.

They came back out and worked on it a bit and told us it has been tuned up but to expect it to quit working soon.

John D.

7/13/2018

I called late in the afternoon when one of our units had stopped. They came out very quickly and spent a good couple hours trying to fix the unit, but, couldn't. I decided to replace both units since they were 14 years old and got 4 different quotes from various companies. Dukes of Air's quote was one of the lowest and combined with the very professional sales experience with Jerry, made it an easy choice. They were also able to do the install the next day. The installation process and crew were top notch as well. I wished I could thank them all by name as they did an outstanding job. The Trane units are operating great and we are cool once again. It's also nice to know that we have a 10 year warranty as well.

Chris J.

1/14/2018

Just had a new AC unit replaced. This company lives up to the 5 star reviews. From the free estimate, to scheduling, to the actual install was a pleasurable experience. They sent a crew of 5, which was great so a team could work on the unit outside while others worked on the furnace in the attic. The entire team was professional, courteous, friendly and when they left they cleaned up so well you couldn't even tell they were there. Can't say enough good things, they ran circles around the company I used to replace another unit a few years ago. Will definitely be using them for all future needs. Big thanks to Freddie, Manny, Danny, Luis and Beto, the crew that did the install.

Jim C.

05/05/2019 12:00:00 SA

From our initial phone call to the completion of service, Arizona's Dukes of Air provided great service. Jenny, who took our call, was courteous and knowledgeable. The serviceman, Anthony, arrived prior to the scheduled time and quickly determined that a motor had failed. He went to a parts store to get a replacement and promptly returned. He also found out that even though the A\C system was not purchased from Dukes of Air, the motor was covered by a warranty. This saved us $1000. Overall, we were very pleased with Arizona's Dukes of Air and we highly recommend them.

Rosemary A.

5/31/2016

Really impressed with tech Robert. He explained what the issue was with my air conditioning system very clearly and made me aware what my options were. He did not try to up sell or pressure me to agree to have work done. I was also impressed i was able to get same day a appointment. Highly recommend them. Will use again.

kev l.

8/19/2016

Fast response, professional and reasonably priced, will use them again if my AZ goes down again.

Scott S.

4/29/2016

You know you've just experienced good service when not ten minutes after the appointment, you're excited to write a positive review on Yelp! Our air conditioning wasn't working as efficiently as we wanted and with the heat coming soon we opted to get an AC tuneup from AZ Dukes of Air after seeing positive reviews here. And we are so glad we did! Our AC didn't need fluid - our tech, Todd, fully inspected the unit and noticed there was something wrong with the way it was installed (by a diff company four years ago). Basically only 50% of the air was flowing through correctly. Todd quickly made the fix and literally within minutes we could feel cool air throughout our home. We were very pleased with his service and for of course fixing a problem we didn't know we even had until today. We will definitely be using these guys for our annual tuneup and all other calls moving forward!

Kim B.

5/13/2017

Kalem and Scott were very nice. They called 20 minutes prior to arriving and we pulled in at the same time. They saw I had groceries and offered to help me carry them in. Very thoughtful. I trust Dukes of Air. The owners are very ethical and the employees are paid hourly so they will not try to sell you something you don't need.

Michael V.

10/07/2019 12:00:00 SA

These guys are the real deal. I found out about Dukes of Air when I switched companies for bi annual preventative maintenance on my 2 heat pump systems. Recently I had a breakdown on one of my units and they were out within just a few hours...shockingly fast! I decided to weigh options for potentially replacing my system rather than going straight to repairing and they had someone out to quote a new unit the next day. I ultimately decided to go with the repair and they were out the next business day to get things back up and running. My service tech Justin was ridiculously knowledgeable and even noticed and was able to fix a configuration issue with our system that was out of whack since the original install 13 years ago. Everyone I dealt with at Dukes was extremely professional and bent over backwards to get things done quickly and efficiently right out of the gate. Call the Dukes next time you're in need of anything HVAC!

Paul H.

4/26/2019

Had to get my A/C replaced, and to get all the rebates I had to replace the furnace as well. The install crew showed up on time, the foreman explained what they were going to do, how it was going to happen, and asked if I had any questions. Introduced his crew members and got to work. Everyone had a job to do, it was very well organized. The guys did an excellent job of taking out the old furnace and installing the new one, saw a mess earlier, of course, but after they finished the area was spotless, excellent clean up job! They even brought their own trim to replace my trim they couldn't use from taking it off the entrance to the attic. Checked me out on the new thermostat, I signed the rebate forms, they gave me the credit right away, and the company waited to get reimbursed - awesome!!
From Jerry the salesman, to the girls I talked to in the office, and then the install crew, you can tell this is a family owned operation, they take pride in their company and so do their employees - well done. I wouldn't hesitate to recommend this company for your HVAC needs. Great Quality Work!!
Thanks .. Paul

Jennifer G.

3/19/2016

My HVAC finally went out and the timing was not great! I had a few companies come out and gave less than ideal quotes. One company was even rude. Then I had AZ Dukes of Air come out and Dustin was great. He explained everything to me and was not pushy. So, after checking a few more avenues I called and talked with Tonya in the office and she told me about an upcoming promotion that would save me money, but would have to wait about a month. I said OK, saving money is awesome. The day of the install there were 2 guys (forgot their names) that came and were very professional and I cant begin to say how pleased I am and just in time, as its getting hotter. Ive had it on ever since and it is so quiet, something that it wasnt previously. I would highly recommend and plan on using in the future. Thank you to everyone that assisted in the install.

Wendy S.

2/13/2020

We called Dukes when our AC unit froze up. We were told that we needed to replace the whole unit as there were many pinhole leaks. We were given the option of topping off with R22 and hoping for the best with no guarantee how long it would last and it would be costly. We don't make $7k decisions ($15k for 2 units) on the spot so we chose to top off the R22 to give us time to get some estimates and also stay comfortable. The R22 top off was $1,000. The tech actually laughed at our decision which I thought was unprofessional. We got a few estimates within a week. In the end, we chose Dukes. They spent a LOT of time going over the equipment and installation. They show you photos of your equipment and what they will install. It is a very thorough sales pitch. They credited some of the R22 cost back. The install was easy and professional. The one thing I wish they would have done was take after photos of our install. It would have been a nice touch. Dukes is not the cheapest. You will save money if you go the Costco route. But had I not had the Dukes estimate first, I wouldn't have known what questions to ask the other companies. And those other companies could not answer my questions as precisely and confidently as Dukes did. I told Dukes that they were not the cheapest but they were the most informative and they said they get that response a lot. We are happy with our decision. This is really a 4.8 star rating based on the high cost of the R22 and the tech laughing at that choice.

Donna C.

4/16/2019

I have used Dukes of Air for a few years now. They are very courteous and always on time. Tom was our technician yesterday for our semi-annual maintenance check up and it couldn't have been a better experience. They keep our 10 year old system running well.

Michael F.

01/03/2014 12:00:00 SA

Very pleased with my choice to call the Dukes to my home tonight! Tonya was very pleasant, but the professionalism and knowledge of John was truly exceptional. A quick diagnosis, followed by professional and accurate workmanship resolved the issue I was having with my HVAC. I write this at 11:35 PM, just as John is pulling away from my home. He needs to replace a piece that wasn't available tonight, but coordinated a time with me for his return. In the meantime, I have heat for the weekend!!!

Thanks John, your hard work and great attitude has not gone unnoticed. Keep up the great work!

Shane R.

04/03/2019 12:00:00 SA

I took advantage of their seasonal special to have my 3 AC units tuned up for the summer. Being that they are 12 years old and I've always had an issue with one of the units, I was very pleased with Tom, my technician. He was extremely thorough, testing not only checking out the compressors he was up in the attic inspecting the air handlers, taking pictures of any potential problem areas. He gave me all the information about the systems without trying to sell me new units. I felt he was very honest and I feel very comfortable using this company again. It seems like it is so rare to find a company that will do honest work, especially AC companies. I strongly recommend their services and will be utilizing them again, possibly even to replace my current, outdated systems.

Steve H.

3/26/2019

I had the tune up special performed on out HVAC system. Chris was prompt and had the service done quickly

Ni T.

11/02/2018 12:00:00 SA

Tarr came to my house and did an excellent job of tuning up my ac. He was not pushy at all and didnt try to sell anything. Also their yelp chat is prompt too.

Geoffrey C.

10/25/2016

AZ Dukes of Air is a very professional honest HVAC business. The tech was very professional clean and courteous. If you are looking for an HVAC company that is honest trust worthy and won't sell you something you don't need.

Ronnie S.

9/24/2015

Gave quote over the phone for a clogged condensate line. Owner came out the next day, fixed the issue and then charged me less than the quote. He's very personable and high energy. Will use again!

Laura C.

9/28/2015

Called on a Sunday night and they were out on Monday morning. Communicated everything to me and were extremely professional and nice!! Didn't try to sell me a new unit just fixed what needed to be. I've already recommended them and would again.

Kelly T.

10/06/2018 12:00:00 SA

Todd was an excellent technician. We needed help quickly and even though the weather was inclement, making access to the air conditioning unit almost impossible, he accommodated our emergency to the best of his ability. Dukes of Air and Todd both provided really great service - responsive, friendly and professional.

Mike F.

9/28/2018

Can't say enough about this company, everything about them has been top notch. Our sales person Robert was so friendly and helpful as were all of the inside representatives I spoke with, and the crew that came out to do the installation on my new A.C. Unit along with a new furnace were all great people as well, they actually left leaving my garage probably cleaner then when they came due to the great clean up job they did both in my house and garage. If you are looking for a new A.C. Unit or furnace, this place is as good as it gets.

Jason S.

07/01/2016 12:00:00 SA

Called them today on a Friday Morning at 9:10AM and they were here (9:38AM) faster than Domino's Pizza! James went right to work on my unit. It was freezing up because it was low on Freon. He added Freon (which is apparently worth more than Gold!) and everything seems to be running great. Now I will be cool for the 4th of July instead of cleaning up water from frozen up coils and feeling like I'm living in a swamp. Thank You Dukes!

Constance D.

6/22/2016

Amazingly FAST!!! I called Wednesday morning at 7:30am due to A/c unit not blowing cooling air. Technician arrived at 2pm and my unit was up and running at 2:25pm. Robert, technician was courteous, professional and friendly. Robert also provided sound practical tips for future maintenance issues.

Richard F.

4/30/2014

We needed an annual service on the two units at our home here in Gilbert. Last year, we had a big name company do a routine service for $210. The whole process last year took about 45 mins and their recommendations were ... need more blown insulation and need a 4 yr service contract for $840... And BTW, they had a special that week only for both services at a 10% discount. I was unimpressed, hence looking for a second opinion.

Robert our tech arrived within 20 mins of the target start time and took 2 hrs to go over the system. He inspected everything and measured the performance of the capacitors which start the fans and compressors. He showed me that one for the fan was performing at less than 50% of what was listed as required. He recommended replacement which we did. Everything else was fine.

So our total bill with replacement of one capacitor for the fan was less than the other guys routine service.

Robert was polite, wore shoe covers inside, and explained things as he went. He acted in a professional manner at all times.

Tamara Y.

8/31/2018

We've had a experienced with a couple of A/C companies since moving back to AZ but Dukes of Air has been the best. Kalem came out and performed the tune up while also checking to make sure everything was installed and working properly. Awesome customer service. I am one satisfied customer and I will definitely use them again.

Elizabeth B.

12/31/2017

I just bought a new A/C unit from Dukes of Air. My experience was great - Manny and Luis were very professional and helpful, and Laura was very quick with scheduling appointments. They were able to replace my system quickly and for a better price than the other quotes I received. They were very straightforward and worked to give me the system I needed without selling a lot of expensive extras (unlike other companies I called!). The entire setup - and removal of the old unit - was done quickly and competently. I felt in very good hands and am glad I chose this company!

Mickie N.

9/21/2015

As always, you can count on Arizona Dukes of Air. We had a client that needed service for a leak in their air conditioning unit. Although it was Sunday and off hours the call was returned right away and they were cheerfully taken care of that day. That you for helping us look good too!

Johnny A.

12/13/2017

Chris came out from Dukes of Air and did a thorough inspection of our outside A/C unit, wall thermostat and Attic A/C Blower system. He was very courteous and professional. He answered all the questions I had with a smile. We even signed up to have them check our unit a couple times next year. Would highly recommend this company.

Darren M.

01/06/2018 12:00:00 SA

I have 3 older units on my house that I was trying to hook up with new wireless thermostats and had had trouble with getting them to operate correctly. I had had a couple of other HVAC companies out previously who could seem to be able to fix the problem. Todd with AZ Dukes of Air came out and immediately knew what the issue was and quickly solved the problem so that all 3 of my units are working correctly now. This is a situation of there being no substitute for experience and Todd brought over 20 years of experience, so from now on I'm going to be using AZ Dukes of Air for my HVAC maintenance needs.

Kristin Z.

7/31/2018

We are very happy with our new AC unit. We were moving to AZ and wanted to have our 15 year old unit replaced ASAP, Dukes of Air was able to come out very quickly and get us on a schedule for replacement. They came on time and the entire crew was very efficient! They were done with everything in under 6 hours. Our attic space is in our laundry room and is very small (we were told the smallest they've ever had to work in) while the crew was up there and installing our new unit, something happened with our laundry room light; after attempting to change out the bulb with no fix, Dukes of Air GM came out to our home the next day, took a look at it and said it needed replaced. He went straight to Lowe's and purchased a new fixture, came back and installed it. They stand by all their work! Great company, you won't be disappointed!

Ryker B.

08/04/2017 12:00:00 SA

To say I was impressed would be a total and complete understatement. I have been looking for a good AC company for the past few months to come and service my unit that I knew hadn't been serviced for a while. I searched google, yelp, and multiple other platforms to find a highly rated company. I decided to go with Dukes of Air after having seen their great reviews on Yelp. They got me scheduled the day after between 9-11 am. Kalem, the technician called me at 8:45am and let me know he was on his way over; and he showed up right at 9 am! I am sometimes cautious of the service workers that come into my house, for the reason being that I too work in the industry and I know that professionalism isn't always the top priority, however, with Kalem it turned out being his top priority. He was clean cut, his language was clean and polite the entire time and he was extremely professional. I had some boxes left in the attic from tenants that he offered to move down for me and throughout the entire visit I didn't feel that he tried pressuring me or taking advantage at all, not even once. I had a chance to hang around with him a little and have some small talk with him. I asked him about his family and he talked about them as if they were the greatest people in the world. He talked to me about his company and about how great the people are there too. I could tell that Kalem was just a downright good man and a great family man that took pride in what he did and who he worked for. Kalem was the epitome of a great service technician to say the least and he has earned the Dukes of Air my business forever as well as my referral. Thank you Kalem for the great experience and help.

Jason P.

7/27/2018

The tech was prompt and came out on a Saturday which was great. He was honest and ended up replacing a part that saved me from spending more than originally thought. He could have easily quoted me on parts I didn't need and I respect that type of honesty in a tech and company.

Maxine S.

7/16/2015

I spent about three and a half hours reading customer reviews on a number of area AC repair services. I settled on AZ Dukes of Air because of the great reviews I read. I have to say that I am so happy that this is the company I selected. I called shortly after 7:00 am, was given a time window of 10-12, and Robert arrived at 1035. He was done in just over an hour. He was efficient, courteous, and very much able to put things into terms that I could understand. I feel that the amount I was charged was fair for the work that he did. I will definitely call them again when I need AC service. Thank you Tonya, for getting me a same-day appointment. Thank you, Robert, for being the wonderful technician that you are!

Katie B.

1/14/2014

I only wish I would have called sooner.

Thank you, John - my bedroom in no longer inexplicably freezing!

Great value, friendly, knowledgeable and efficient service. I definitely recommend you don't wait until you have a problem before calling the Dukes of Air for annual maintenance. If I would have called earlier, I would have saved hundreds in heating bills. I'll be having them back to check the air in summer.

Lisa S.

07/10/2018 12:00:00 SA

Our unit was freezing up and they were able to come right out and quickly diagnosed the problem and within no time it was fixed and the cold air was blowing again. Explained everything we needed to know. Will definitely use them again.

Alicia C.

6/21/2016

Thank you Todd, Manny, Luis, Fredy and Kalem for the good experience in replacing my AC unit. The installation crews were awesome!

One minor issue with the company is not accepting AMEX as a credit card.

Andrew P.

7/20/2015

My A/C went out at the end of April. I searched Yelp for a heating/cooling contractor in April. There were numerous companies within 20 miles of my house but what initially caught my eye about the Dukes of Air was the fact that they had over 100 (5 star) reviews on here. That was far an away more reviews than any other contractor. I decided to give them a call. They sent a tech out to take a look and give an estimate. Robert came out and he was very friendly and very knowledgable. I was pretty sure going into this that I was probably gonna have to get a new system so I was prepared for that. Robert did say that the control board was shot and he could fixit but it was just delaying the inevitable so I asked for my options on a new system. He laid it out for me and I chose a mid level (16 seer) system. Before he left he got me up into the attic and pointed out some issues with how the original system was installed and explained why and how they would install the new system to make it work more efficiently. When it came time to schedule the install, he said it would be two weeks before the install could happen. I was nervous because it was starting to get hot out. He said he knew it wasn't ideal but when he left he promised to return within the hour for some portable units that I could use till the install happened. True to his word, he returned home I about 30 minutes with two LG portable AC units, one for each floor. It wasn't an ideal situation but it made the two weeks bearable.

A little bit more than two months later and I am loving my new a/c unit. It keeps the house cool and it runs for significantly less time than the old unit which was on constantly. I'm also really digging the Wifi thermostat.

Looking for an AC contractor? These guys are great. They are honest and they take great pride in their work. I will be using them in the future. Oh yeah, their work trucks look like the General Lee. What more could you want?

Cindy O.

6/15/2016

AZ Dukes of Air just replaced two A/C units at our home and they did an excellent job. James came out to check the nonworking unit and scheduled the replacement appointment as well as lending us a room unit to keep us cool for the time being. Manny, Luis, Fredy, and Kailam were prompt, professional and tidy. They all were awesome and I would highly recommend them to anyone needing new units or just repair/service... Great job men! :-)

Ann Marie B.

10/27/2018

I want to Thank Dukes of Air for being a quality company . We have a condo in the Tempe area and have used this company twice . Every experience we have had has been professional and the people are helpful and friendly . I would highly recommend this company .

Bryan C.

6/16/2015

I initially called another company to look at my ac unit because the drip pan was leaking. I was told that the unit needed to be replaced and giving two options, $6k and $8k. I wanted a second opinion so I called Dukes. Christy took my call and scheduled a tech to come to my home the same day. When Robert arrived he conducted himself in a highly professional manner, actually looked inside the unit and determined that the unit didn't need to be replaced. It turns out that the other guy didn't even look inside! The other guy said he checked the line and it was clear. When Robert checked it, about 2 gallons of water drained out. Dude! DUKES JUST SAVED ME S6,000!
Robert also taught me how to monitor my outside drains so I can tell if its clogged again.
It turns out that, like many AC companies, the other guys work on commission and simply try to sell you new units. Thanks so much Dukes!

Tracy P.

06/06/2016 12:00:00 SA

Our AC went out on us this afternoon and we called Dukes of Air. They weren't sure they could get someone to the house today but an hour later we got a call from Todd, who came by checked the unit on the roof and then told us the bad news. It wasn't going to be an easy fix like last time, but he got the parts and came back and worked on it till it was running again. Today was one of the hottest days so far this summer and we owe Todd and Dukes of Air a huge thank you!

Suzanne C.

8/21/2017

We have used Dukes several time for our yearly AC maintenance and we were extremely impressed with their service so when it came time to buy a new AC unit we decided to get an estimate from them. The entire process was completely painless. From the estimate day to two days later having my new unit running. Our service team Manny, Luis, Freddy, Berto and Danny did an amazing job. They were able to complete the job with no drywall damage even though several over companies told us we would have a big hole cut. They left the room just as clean as when they arrived. We were very happy with their work and highly recommend Dukes.

West M.

7/17/2015

Came home after a camping trip to discover our AC had gone out.
Called Dukes the next day and they immedeately had us booked for later that afternoon.
While taking refuge in the public library their technician, Dustin, called to say he was available 3 hours ahead of schedule.
Dustin arrived and within minutes diagnosed the problem. Not only did he do quick quality work he invited me to stay and watch what he did while providing Lamens term explication of the process every step of the way.
As to cost, it was reasonable and fair. I had previously researched the necessary parts and based on the figures from amazon and other outlets for hardware, Dukes prices were comprable. The addition of labor of course added to the final figure but was still well worth it to get back to 78* without some additional incident created by attempting a DIY.
Summary: if your AC breaks call Dukes, ask for Dustin.
Thanks.

Tom G.

5/17/2018

We called Dukes of Air to get a quote primarily because of all of the great reviews on Yelp. They came out spent a long time reviewing our current system and making sure they knew what our new system would take to install. Have us a very competitive coat for two new Trane units. We decided to go with them and they came out a few weeks later early in the morning with a lot of people that were very polite and considerate of the fact that my wife worked from home. They immediately went to work and had both systems removed and new ones installed in 5-6 hours. House and area was left in immaculate condition. Had a Followup about a week later and answered all of our remaining questions. I have to say that these guys were great all around. From the office staff to the field staff. Everyone did a fantastic job! This is how a service company should operate. Don't go with anyone else if you are looking for a new AC system.

Don O.

10/01/2016 12:00:00 SA

Very fast, called to see if they could come earlier than planned. Swapped out a solenoid in a matter of minutes and back up and running! Appreciate the honesty and no up sell. Will definitely be using them again.

Ed V.

05/07/2016 12:00:00 SA

Just moved to Gold Canyon and needed a new thermostat installed. Todd, the service technician, showed up early for the appointment. He called when he was about 20 minutes away to let me know he would be early. That's very professional. Not only did Todd install the new t-stat, but he changed all three of the air filters, and took the time to explain how the Nest thermostat worked. He entered all the correct parameters for my system and went through all the different scenarios for heating and cooling. Top-notch company for sure. Would recommend them to anyone! Thanks Todd!

Sharla L.

11/24/2015

We're so glad we chose AZ Dukes of Air to install our new HVAC system! It's such a big purchase that we delayed doing for way too long. We had gotten several estimates and just weren't ever impressed by the others like we were with this company. John (the owner) came out to do the initial estimate and he took so much time explaining all of the options and how they were going to install it/why it needed to be done that way. They definitely went the extra mile, no cutting corners and we were always very confident in working with them. Every single interaction we've had with them has been great- installers/schedulers/service questions/etc- all top notch!

Alex M.

09/07/2018 12:00:00 SA

These guys are great. My HVAC system is very old, so I signed up for their service plan that covers pre and post season tune ups and other benefits. Our AC went out today and they were at our house within an hour and fixed things in no time. They also gave me a discount!

Brad B.

7/30/2013

A friend suggested that I try the Dukes of Air for my AC check up. I have never been comfortable with an AC company as you never now if they are being straight with you... Tonya set up the call and John showed up right on time. He put on booties to protect my floor and asked me how the system was working. He then proceeded into the attic and was up there for 30 - 45 minutes. He came back down and I braced for the damage... Your system is in great shape! was John's reply. He headed out back to clean and service the exterior units and gave us a clean bill of health!

I LOVE finding honest people to help with services!

Julie F.

08/08/2018 12:00:00 SA

During a storm, we had water coming in through an air vent. I received a response immediately and was scheduled the same day. I given a 2 hour time frame and asked for permission to call if the technician was available earlier. Anthony called and came early! Excellent service!

Sasha C.

05/07/2015 12:00:00 SA

Great, great company! Dustin is absolutely phenomenal! He is professional, informative, courteous, punctual. He was very patient answering all of my questions and was incredibly honest as to the work that needed to be performed. So happy that they have all these well-deserved reviews so I was inclined to call them!

Geoff F.

9/25/2015

Rafael from dukes of air was great! On time, fair price and was finished in less than an hour. My ac stopped blowing cold air and needed new parts, I'm glad I used this company!

Tammy W.

07/10/2018 12:00:00 SA

I cannot say enough good things about our experience with the Dukes of Air. We had an old a/c unit that was failing and needed to be replaced. From the initial call for an estimate, to the actual installation of the new unit, I received nothing but top notch service. Rob was very thorough with the estimate and explained what they would be doing in full detail. The install crew Luis, Freddie and Chris arrived on time and finished ahead of schedule. They cleaned everything up and it was like they were never there. I'm so happy to have a quality working a/c unit again! I will definitely use The Dukes of Air again when we need to replace our other a/c unit.

Gene B.

08/05/2015 12:00:00 SA

If I call you and ask you how much a unit it is and I know exactly what I want, and you won't tell me the answer it's only cause you don't want me to shop, you would be better off saying that, then all the BS about you wanting to do what's right .. Anyway I ending up going with monster, they were the only ones that would answer questions over the phone,they did exactly what they said they would do and for exactly the price.. Monster is out of chandler

Lee T.

9/30/2016

Wow! Dukes of Air came out same day and fixed my heat pump issue on the spot for a good price. Dustin gave me all the information I needed. He is truly a professional, and his honesty was refreshing. This was such a favorable experience that I will never call another company. I wish Yelp had a sixth star.

Kristine G.

6/28/2016

I had the best experience with these people!! Everybody I talked to was courteous and helpful. Sam and Christie with scheduling and getting us a serviceman as quickly as possible, and James with his super quick work. Thanks so much for making the trip out twice and getting our AC up and running so quickly!! You guys are awesome!!
I'm soooo looking forward to a comfortable night's sleep AND getting the baby a longer, less sweaty nap!

Hammad A.

7/30/2015

I called Dukes of Air after having another company come out 4 times in 2 weeks to fix my air conditioner. After supposedly recharging the system, cleaning the unit and air handler, and various other measures the other company told me I needed a new system. Robert from Dukes of air came out and diagnosed and fixed the problem ( a leaky valve) in 1 hour. He even corrected some of the work the other guys did! It's been 2 weeks now with no problem.
I highly recommend them and they will be my first choice from now on.

Lauren S.

6/24/2016

Can't write enough good things about this company! They are just as happy to repair your system as they are to replace it. They are honest, knowledgeable, experienced and CLEAN! After using them for a couple of years for semi-annual maintenance, I finally bit the bullet and replaced my entire heat pump. They only install Trane products and don't sell you more than what makes the most sense. I have referred them to several others and everyone is thrilled! You will be too!

Kim D.

6/14/2016

These guys are amazing! I've never known a service company to actually show up right on time, or right at the beginning of the time window. The guys were here right at 6am to install our new AC unit and they were all so professional and knowledgeable! Manny, Luis, Freddy and Kailam - you guys rock!!! I would highly recommend this company to anyone looking for a good - HONEST - company. I can't say enough good things about these people. I know when it's time to replace our other AC unit, we'll be calling them!

Sarah H.

12/27/2014

Wonderful experience, better than we could have hoped for. Friends we've referred to this company feel the same. We joined their maintenance plan and were blown away by the customer service and how thorough the check up was. I was so nervous about the bad rep AC companies have -- I wouldn't chance going with anyone else, we hope Dukes of air is around for a long time!

Bailey R.

06/05/2018 12:00:00 SA

No need to fear when Arizona's Dukes of Air is here! Big shout out to Manny, Luis, Freddie, Beto, Danny, Ryan and Chris for a job well done!! Robert thank you for coming out and taking your time by explaining everything and answering all of our question's. I was dead set on using another company, until we met Robert and he gave us a really good feeling. My unit was 20 years old and cooling my attic. My thermostat was set at 71 and maybe was 78 in my house. Now it's at 77 and I'm under a blanket! Lori (I think) from the office you rock too! You were so kind and returned all of my calls promptly. Thank you all so much for making this process seamless.

Sheila M.

09/02/2015 12:00:00 SA

Great service! We have asked The Dukes to come out to our resident twice for repairs of our A/C units. The service representative Dustin was professional, courteous, and honest. The office is quick to respond to service calls and communication about arrival time was clear. We plan on using this company again in the future and would highly recommend them.

Madeleine N.

3/28/2015

I don't usually do this but I feel like I need to share with all that might need some maintenance on their AC unit. Robert with AZ Dukes of Air is amazing. Easy to talk to, very knowledgeable and doesn't try to sell you anything you don't need. I think he's a very trustworthy individual and I feel you will think the same. Here's their number 480 773 6565 if you have a need for service or maintenance on your AC/Heating unit. Summer is here...better to have your systems checked before it gets really hot.

Mark G.

7/27/2015

Yup another 5 star review long story short had appointment scheduled for Tuesday morning air conditioner motor cramped out on Saturday called Saturday morning to reschedule for ASAP they said Monday was booked called first thing Monday morning said they would try to get here but no promises as they were booked solid ....low and behold 4 pm the tech shows up and wham bam has the new motor installed in about 15 minutes........ Just in time for the power go out..... BUT when the power came back on low and behold cold air.........:)

V R.

04/07/2015 12:00:00 SA

I don't write very many reviews but when I think a business or service is either exceptionally good or really bad, I will take the time to do so. Often times I make choices based on others reviews and feel they are important and very helpful. My two air conditioners were serviced. I knew I had a problem with the secondary unit last year at the end of summer but thought I would wait to get it serviced this year before the heat of summer starts. Turns out the only problem was the circuit broker was switched off. My fault last year when I switched all of them off and on in my search to reset one that had tripped. There was a minor problem with the main unit which was fixed for a very reasonable price. I am recommending them because I know they are honest and have built their business from having integrity and referrals and I highly recommend them.

Stephanie D.

2/25/2015

Adam and Robert came out today to service our AC unit. They both were extremely professional and did a fantastic job! Very pleased.

Linda V.

3/21/2017

Calling an Air Conditioning company gets me all worked up because I never know what kind of business I am about to encounter on the other end of the line. Unfortunately, this kind of company has a really bad reputation by association. I needed to call someone because (of course) our A/C stopped working on the day that Arizona had record temps for March! I called AZ Dukes of Air simply because of the Yelp reviews I read. I am so glad that I called this company! The appointment was set for two days later. They did call me the next day stating they could come earlier but unfortunately I was not able to be home. I want to let everyone who reads Yelp to know that every part of my experience has been outstanding; from the first call to the end of the service! My husband and I felt the company had fair pricing and provided education on what was specifically wrong with our system. We didn't feel like we were getting ripped off by being sold something we didn't need. You never know how things are going to turn out because there are many companies out there that don't care about the potential repeat business. AZ Dukes of Air obviously does. It's obvious in the reviews here on Yelp and it's obvious with the service they provided to my family. I now have a VERY cool house thanks to AZ Dukes of Air. If you want great service, fair pricing and caring people to handle your A/C needs please stop looking, and stop reading and call them now! I want to thank everyone who helps make this business a success. My future business will be given to no one other than AZ DUKES of AIR! That's a promise!

P O.

04/02/2015 12:00:00 SA

Thanks to Robert Tu......we were told that we needed a whole new unit.....that was not the case....he found the problem in the cap....and replaced it......yeah AIR!!!!!!!

It pays to get a second opinion......thank you again.

Amy R.

11/30/2015

Awesome service! Our technician Robert was prompt, courteous and above all HONEST! Will definitely use this company for all of our Heating and Air Conditioning needs.

Raymond H.

07/11/2017 12:00:00 SA

Our AC run out at the beginning of this summer. I know it was the motor in the blower. After two bad experiences with two other companies(they tried to sell me a whole new unit for thousands dollars. No thank you), I called Arizona dukes of air. They come over within 2 hours. The tech spent half an hour to identify the problem. Sure it is the motor for the blower. He was very honest and did not try to sell me anything that I don't need like the other two guys. It cost me about $600 for the new blower. At first I thought it is a little expensive since it is only cost $200+ for the part. The tech said yes I can diy, but it is 110 degree and Friday afternoon. If I cannot get it done that afternoon, I have to go stay in hotel. I thought he is being honest and go for the repair. It cost a little more than I want, but at least I have peace of mind and have it done right. I will use this company again. It is hard to find a honest company in the AC industry.

Lylia H.

6/24/2016

The tech came out when they scheduled the appointment. He was very good and told me what we needed to do. Was very happy with the company.

Matt L.

02/12/2015 12:00:00 SA

Had a good experience yesterday with Dustin from Dukes. Price for service call was a few bucks less than a couple competitors I called. Also female who took my appointment seemed knowledgable.

Came out to do normal service on two residential units. One was also not blowing cold air. The problem was pretty obvious with a mice nesting issue and he was able to rewire in less than an hour. The price of re-wiring was what I expected. He also added pvc around wires for future protection.

It's the first time I've ever had to use AC service in AZ and I was satisfied. He never tried to up-sell or feed me a line of crap about other services I didn't need. Honest and straight to the point means I'll be using them again for any problems. Good job.

S H.

12/08/2016 12:00:00 SA

Kalem came over for a 6 mo complimentary HVAC recheck and he was efficient and courteous. I was late coming home and he waited over an hour outside my residence. Overall we've had a great experience with AZ Dukes of Air.

Johnny S.

06/03/2018 12:00:00 SA

Dukes of Air came out last week really to install 2 brand new Trane systems in our home and they did a wonderful job! They were prompt, clean, quick, and ensured their work areas were clean before leaving our home. The new units and air handlers are quiet, properly installed and look great! Big shout out to Freddie, Luis, Beto, and Chris for their hard work!

Jesse K.

12/30/2014

I will recommend Arizona Duke's of Air to everyone that has heating and cooling needs. Our technician was Robert, he was friendly and knowledgeable, and didn't try to sell us anything we didn't need. Find the problem, fix it, and make recommendations. We will use them for all our needs in the future

Jessi S.

5/25/2016

Almost a full year later and we are still so thankful we found The Dukes back on that hot, sweaty summer day. Our AC unit is still going strong and we are looking forward to a stress free summer! Thanks again, Dukes!

Ricarte P.

04/06/2015 12:00:00 SA

I made an appointment with Tonya to have my a/c repaired with Arizona Dukes of Air because the fan wasn't turning on my unit. Made the appointment for Monday at 7am. Robert called me and told me he would be by at 7:15. At 7:15, the orange van pulled up and I showed Robert where the unit was and told him the problem. In a couple of minutes he told me that my capacitor was bad. He installed a new dual capacitor which will help minimize any further problems. And it was less than I expected to pay. Took him less than 45 minutes from when he arrived to when he left and most of that time was gabbing about living in Orange County. (He's originally from there like I am) Robert was a cool guy and if you need your a/c worked on, give Arizona Dukes of Air a call.

Art P.

2/19/2018

I had my HVAC checked for drain clog. Great customer service and up front knowledge of the problem and corrective action at a fair price. No pressure to replace my secondary drain pain which costs hundreds of dollars, instead a quick fix that cost 10's of dollars.

K P.

11/07/2014 12:00:00 SA

All I can say is 5-stars! I was out of town and had the other guys come by my house to check out why my system was not cooling. They told me my compressor was blown and it needed replacement. The cost of the compressor was $900 and the total bill would be $2700. I figured they were trying to run up the cost on my wife. They could not explain where the extra cost came from so I flew back in town early and called the Dukes of Air after a quick Yelp search. I flew in on a Friday at 7am and met Robert at 830am at my house. Robert checked out my system and came up with the same conclusion. He explained everything in detail and gave me all my options and called in to get the best prices. I landed out saving about $800!!! I wish I would have had the money to buy a whole new system from these guys.
Although Robert had plans to go out of town with his Family that Friday afternoon he worked late, and still picked up the parts and had my compressor installed for me the same day. Thank you Robert Tu!

D. C.

10/02/2015 12:00:00 SA

We've owned rental properties for 30 years, now selling the last one due to retirement. I sooooo wish I had found this co. years ago! (I've been skeptical about the concept of an honest A/C business in AZ.)
Dustin just left a few hours ago. I've got exactly what I wanted and needed, at a fair price (service call with capacitor replaced for $97) and an inspection of the duct work in this 36 year old rental house.
As a previous poster commented, I agree, Believe the hype! For once, it's actually true. Definitely recommend this co. to anyone looking for A/C service. Besides, they're not corporate, and I am so in favor of supporting small businesses now-a-days.

Kelly C.

02/07/2018 12:00:00 SA

Kalen was our Service Tech. today and I highly recommend him. I found Kalen to be patient with questions asked, while gladly providing education and information. He spent time assessing each aspect of our air conditioning system and sharing readings etc. Ultimately, Kalen offered recommendations based on his expertise and experience. I will asked for Kalen to return to our home in the fall'18 to assess the heating system. Brian M provided service to our unit today. He was fabulous. He shared his experience, knowledge and expertise while completing the service. We highly recommend Arizona Dukes of Air and Brian M. We are so glad to have found such a high quality of service provider. Thank you, Dukes!

Nicholas K.

05/06/2018 12:00:00 SA

We have a two story home and we have been using Arizona Dukes of Air for the last 3 years for our service repair calls. We have been very satisfied with them on each service call. When the technician arrives, he immediately diagnoses the problem and fixes whatever is broken. The technicians have never tried to sell us something that was not necessary and we appreciate that. After the motor fan on one of the units started going bad last September, we knew it was time to shop for a new air conditioning unit. Both units were original and after 15 years, we decided that we needed to replace both units.
We knew that replacing both units would be expensive and decided we would need to shop for the best price. Our plan was to get three quotes. Since we have been very satisfied with Arizona Dukes of Air, we decided to start with them. We called and made the appointment to discuss and get a quote for two new air conditioning systems. Robert Bowen came to our home that day and he took the time to explain how HVAC systems work. He explained the technology now versus 15 years ago. He explained about compatibility between air conditioning and heating systems. He was never pushy. He just wanted to make sure that we understood so we could make the right decision for our home. He wrote out the estimate in detail and made sure that all of our questions were answered before he left. Just as we stated before, he was not pushy. He left us with all the information and let us decide. We were very impressed with his professionalism and honest demeanor. The estimate was very fair compared to what we had researched online. He also added discounts that we did not know about. We decided that we did not need three quotes, so we called the other two companies and cancelled those appointments. We called Rob a few days later and scheduled the install for two new complete Trane HVAC systems.
Early in the morning of the day of our install, we got a call from Manny to let us know that he and his team were on their way. Manny was the lead and his team included Luis, Danny and Beto. When they arrived no time was wasted. They first laid down blankets on the first floor, the stairs and the second floor around the area of our attic. Two of them worked outside and two inside. They were very organized as they methodically removed the old systems and then efficiently installed the new systems. They were done by mid afternoon and cleaned up before they left. Manny took the time to help us setup both of our new thermostats and explained how to use them remotely.
We were glad we decided to go with Arizona Dukes of Air for our new HVAC systems. We got a great price and the service was exceptional. That was 6 months ago and now summer is here. We are very happy as these two units are keeping our house a lot cooler than the old units. These are great people. They are honest and focused on customer service. We give them five stars and we definitely recommend them!

Kelly J.

1/24/2018

Great experience with this company. Our AC / Heater went out and they came out the same day. So happy Chris came out and took great care of us. He figured out right away what the problem was and our system was back up and running in no time. So glad i called them.

Ken T.

8/19/2015

Just had Dustin out to the house today. Our primary drain from the AC was blocked. Dustin was very professional and did a great job. My wife has posted the Dukes of Air phone number on our pantry door. It's not easy to get listed on the door. I originally selected Dukes of Air based on the five star rating from Yelp. All the Yelp reviewers came through once again!

G P.

04/07/2017 12:00:00 SA

Had a new AC unit installed yesterday. The office people were great in scheduling and answering all my questions and the 2 guy crew (Manny and Beto) who showed up for the install were very polite and efficient. Overall, a very good experience.

Michael S.

08/01/2017 12:00:00 SA

I called AZ Dukes based off the recommendations found here on Yelp. I was not disappointed. The tech went above and beyond. My unit kept blowing fuses (2 within an hour) he troubleshot the issue and found the fuse box had a short. He bypassed the problem the continued to check my entire system and ensure everything was working well. He made adjustments to help my condensing unit run more efficiently, at my request he even checked to make sure my system was wired correctly for a smart thermostat I had purchased but not installed yet. After all this I was still only charged a service fee. I have since installed the new thermostat and replaced the damaged fuse box and things are running great. I will call them again with any HVAC issues and have already recommended them to my friends and family.

Donald H.

12/11/2017 12:00:00 SA

Outstanding service!! After initial contact I got a response within minutes, a scheduled time for the repairman within minutes of that, the repairman got here found the problem had to drive to Gilbert (from Apache Junction) for the part, got back and fixed the problem (replaced a major component), billed me, and was gone. All in about 2 hours. You can't ask for better service than that. He was a very nice and courteous man, cleaned up after he was finished, and was on the road. No BS'ing around. Would definitely recommend to anyone needing HVAC work done.

Cheryl W.

7/20/2015

I highly recommend Duke's of Air. New condo and one of the hottest days of the year at the end of June. I called in the morning and Robert was out by 1 p.m. (I was very lucky!) It turns out the filter had probably never been changed. Robert explained everything to me and got the system on its way to defrost. I followed his directions and had A/C by 8 p.m. They could have easily said I needed another visit to up the revenue but didn't. Great service, really nice guy, and will use when I have to replace my nearly 20-year old unit.

Tara K.

12/02/2015 12:00:00 SA

We were having issues with our vents leaking insulation into our home and gave Dukes of Air a call to come out and see what could be done. It was one of the best calls we've made! From the initial call to schedule to the technician coming out- we couldn't have been happier with all aspects! The technician took his time to explain what was going on in Layman's terms, and what our options were to fix it- he was completely honest and forthcoming about costs and what would or wouldn't be a waste of time or money. We will definitely be calling them in the future!

Al D.

4/21/2015

I've had them come out twice. On time and professional. They don't try to nickle and dime you either.

D H.

12/07/2016 12:00:00 SA

Just had the winter tuneup done on my unit that Dukes of Air installed in March. The technician, Kalem was one of the same guys that helped with the tricky install (due to where it was located in our house). He was great during the install, troubleshooting a problem that arose due to our crazy house, so I was happy to see he was the tech today for service. The office gave me a two hour timeframe of when to expect him, but he did call before he arrived to give me an even more accurate time which I appreciated! He is friendly, professional, clean, and thorough. What more could I ask for? There was a mix-up with the office concerning service that is covered with install, so hopefully they will honor the second free tuneup when the weather warms. I will update the review if needed, but right now, Kalem gets five stars for his service!

Ryan M.

4/18/2017

Really enjoyed our experience with Arizona's Dukes of Air! Very professional quote provided which was walked through with us to fully understand what was included. They even beat a competitor's estimate that came in a little lower too. They stuck to their word in terms of installing our 2 new condensers and air handlers within 2 days. The team (Manny, Luis, Freddie, Beto, and Danny) were all very courteous and did great work. Would definitely recommend these guys to others!

Roy C.

07/03/2017 12:00:00 SA

This update is to go over what happened after my install. We noticed a spot on the ceiling near the AC unit the day after our install. We called the Dukes and they sent out Kalem to investigate. He talked with Manny and found out water was spilled in the attic and that's where the stain came from. I was told I had the option of waiting for it to dry and they would send out a painter. Or they would send me a get a gift card and then I could go buy the supplies myself and take care of it. I opted for the gift card and said I would wait. The gift card arrived a week later and I was surprised because it was a gift card for the Cheesecake Factory. Not at all what I was expecting. Kalem and I had talked about something more along the lines of a Visa card that I could use at Lowes to buy the paint. I called the office and told them what happened and they apologized for the confusion. What I wanted somehow got lost in translation. I was told I would be receiving a Lowes gift card, because I said there was one close by to me. They asked me to just send back the other gift card and I said I would. I was set on mailing it back once I'd received the replacement card. So here it is 3 weeks later and no Lowes gift card. I decided to call in and see what was going on. The person I spoke with listened politely to my tale, but had no real sympathy for it. She told me they were waiting for the return of the gift card. Once it was received they would send out the replacement card. This must be their standard operating procedure because she never asked for my name to verify what I was talking about. If I had known that when I originally called I would have mailed it 3 weeks ago. I have now put the gift card in the mail back to the Dukes, but this experience has left a sour taste in my mouth. I feel I have been very patient over this whole affair and I'm not sure if I would recommend them as easily or as quickly as I would have before.

April P.

2/19/2015

Called to schedule an estimate for an AC replacement. Unfortunately I am out of their service area but I was so impressed by the professionalism of Tanya that I felt the need to write a review. It's a wonderful surprise when someone takes the time to provide assistance when they already know they aren't able to serve you personally or sell you anything personally. She gave me some great information and advice, which she certainly didn't have to take the time to do, and I really appreciate it. Seems like a company with a lot of integrity.

Kylie H.

6/28/2017

My heroes! My aging AC unit was not keeping the house cool...never reaching below 82 degrees. When I called the Better Business Bureau's A+ rated Dukes of Air, Christy answered with a caring voice and got me on the schedule the same day. When Anthony came out he was honest, truly cared about my situation and performed the repair in an efficient and professional manner. He didn't try to sell me a new unit and instead got the old unit working again. He made some recommendations and was on his way. I couldn't be happier with my experience and I will definitely return to Dukes of Air when it's time to replace the unit, or for any other AC needs. Great company! Highly recommend them.

Chelle S.

08/01/2014 12:00:00 SA

In my work life, I deal with many HVAC companies on a regular basis and most are a complete rip off. When it came time to call one to my house, I was immediately dreading the experience. I just knew i was in for a song and dance about how my system was a total mess and needed many costly repairs, or replacement.

That was NOT the case with Dukes of Air. I called late one night (9:30 pm) and expected to leave a message. Instead the call was picked up by a very friendly woman, and an appointment scheduled for the very next day. Robert showed up exactly on time and with a big smile and a handshake. He was the most friendly, customer service oriented person I have ever met. He worked quickly and efficiently and had my unit running in less than an hour. The price was not ridiculously shocking as I expected, rather it seemed quite fair. On top of everything, Robert gave me some tips on how i could fix my temperamental RV gate. What a nice guy!

I will definitely do business with these guys again and recommend them to all my friends. Thanks Robert and Dukes of Air for showing me that there still are great companies who are customer service oriented.

Micah V.

6/27/2015

We installed an AC a few months ago. The entire process has been a good experience. I have not found a better price for the service that I have received. I would recommend this family owned business!

Rob C.

6/22/2015

They showed up sooner than anticipated (called ahead with an opening) and fixed my AC for less than anticipated. Professionals and only did what was required. Happily recommend them to anyone suffering from a broken AC.

Chris S.

9/27/2014

5 stars for sure. I called them based on the reviews on yelp. The owner came out and was very professional and knowledgeable. This will be my go-to company for any repairs needed in the future. A friend asked for an A/C repair company a few days later and guess who I suggested!

Bryan M.

06/10/2015 12:00:00 SA

As many people have already stated they are awesome. I dealt with two other companies before going with them and both were dishonest. Dukes are honest, friendly, and get the job done. I had a few concerns and it was addressed immediately. They also assured me I could call if there are any issues as I had them install two new units. After the job was complete they completely cleaned up and actually made certain areas cleaner that might of had junk left over. You can tell that Dukes takes pride on hiring employees who are the best techs but also who have great personalities. I obviously recommend!

David P.

06/02/2015 12:00:00 SA

Top notch. The beginning of summer and every HVAC company in town is swamped with work. The Duke himself came out and had my system up and running in no time. Thank you for your dedication and willingness to come out last minute on a very busy day.

Han L.

11/25/2014

Use their fall heater tune up special. Very professional, punctual, perform check ups, patiently explain potential issues(things to look out). I like them. Plan to use them for my spring check up as well.

Raul M.

7/15/2014

I had a bad experience with Duke the moment I called. Tonya answered, I had explained to her that I had a bad experience with a competitive company and that I was searching for a new AC company. I had explained to her that one of my units is not working and that it needed the other unit maintenance. They were unable to do this at the sametime. I would have to have my service done first and then wait 2 weeks to have the maintenance done on my other unit but they were able to service both units at the sametime.( red flag #1) after I went ahead and told her I'll just go ahead and service both units, she scheduled a time between 5 p.m. And 7 p.m. That night, I had called in at 11p.m. That night.. I explained to her it was 11 p.m. And she kept insisting that they will have a technician out that night between 5 & 7 p.m. After a couple minutes of explaining the time and date it was. I went ahead and scheduled the appointment (red flag #2 ) throughout the entire phone call she had a type of attitude talking to me as if she didn't care about me as a customer and she just wanted to get off the phone (red flag #3) After I hung up with her I started to think maybe this is in a great company so I called her back and told her I was canceling her response was perfect I'll take you off the books(she had an exciting voice and attitude) wouldn't an honest company want your business and do whatever it takes to keep your business? Especially after they were told they had a bad experience with another company. I have been in a customer service business for about 15 years and whenever I get a customer that tells me they had a bad experience with a competitor. I do everything in my power to make their experience with me meet their every expectation.

Shandra D.

10/09/2015 12:00:00 SA

I called Dukes of Air out because a few rooms in my home were not getting cooled as evenly as the other rooms. I tried moving the vents downward to hopefully redirect the air with no appreciable difference in coolness. They came out inspected the ventaliaton system and let us know our 70s house had room vents which actually had an interior vent that is hard to change without a pencil or some similar object. He moved the affected vents and there was a big difference in those rooms. An unscrupulous company could have charged us for re-venting our house. They did the honest, easy, and not expensive route of telling us what the real problem was. I would contact them again just for that!

Beth K.

3/26/2016

I called Dukes of Air on Saturday morning, and they sent Todd. He was there by 11:15. Todd was obviously very experienced. He checked over the system and fixed the problem. I have 7 other rentals and have developed a sixth sense for AC con-men. Todd is not one of them. I believe him to be very knowledgeable, smart and honest. I will use Dukes of Air and Todd in the future.

H. J.

9/16/2014

Our AC went out two days before we got home from our honeymoon- not a fun thing to come back to! I found these folks on Yelp and based on their reviews and comments, I gave them a call.

From my 10pm call on a Thursday night to the final install of our new unit, AZ Dukes of Air was there for us. They were able to diagnose the issue upfront when other companies could not and walked us through our options. What I really appreciated was that even though we ended up getting a new unit, they gave us the most cost- efficient options (along with performance ratings) rather than the most expensive up front. They even gave us a portable unit to use while we waited for the new one to arrive. Their employees (Robert, Dustin, John and Tonya (the owners)) are honest, personable and professional.

If you are looking for a family owned/operated company with integrity, these are the people you call.

Irma J.

07/02/2014 12:00:00 SA

Professional, efficient, honest!!!!

I had someone come by when my AC spontaneously stopped working, ended up paying $300 with no resolve and was told my compressor needed to be replaced! Tons of scam artists in this business!!

I called these guys in hopes of getting some resolve after reading the amaZing reviews, Dustin showed up sooner then the quoted time! He answered all of our questions, was very thorough and honest! He ended up telling us that our AC is in good working order despite what the prior AC guy told us (our compressor was going out, $3,000)! I'm so glad that these guys are around and provide such honest service!

Our house is finally cooling down and I couldn't be more happy! I will refer them to everyone I know!

Their receptionist was also very assuring on the phone and listened attentively to my frazzled comments! Thank you for that!

Matt N.

9/13/2015

Excellent experience. Not sure how many people work at Dukes of Air but they need to just clone Dustin.

My A/C was acting funny with all the condensation coming out of the overflow pans from higher level pipes on my house. Years ago when this happened my 2nd floor ceiling fell in so I knew the backup pipes were not supposed to be leaky. I tried to fix myself with the stuff I saw on youtube by shopvac'ing it out and no luck. I tried a couple of other things as I have had some expensive A/C bills in the past for what seemed like 15 mins work and really didn't want to pay again.

I needed someone on the weekend so I bite the bullet and called. Dustin fixed the clog and the bill was less than $100. That is the first time I have ever spent so little on an A/C tech. I know problems can vary but even with those 15-30 minute fixes I have paid twice or triple that with no real explanation what they did. Dustin explained everything and seemed like a genuine guy.

He was very professional and super polite. Goes a long way in my book. I threw out the business cards of the previous 2 places I used to toggle between based on when they could make time to come by. Duke's is my new first choice for all future A/C needs. Irrespective of the reasonable cost, it was simply the best service I have ever received for Air Conditioning so they desire 10 stars. Great company, great service....no offense to anyone else at the company but clone Dustin :)

Meredith B.

1/28/2017

We found Dukes of Air on Yelp about a year ago after having so-so experiences with other local HVAC businesses. We were pleased with their prompt, professional service in repairing a minor issue at the time. So when our heater went out in December and the entire unit needed to be replaced, we knew exactly who to call. Who wants to replace an entire system right before Christmas, right? But Dukes of Air made it as painless as possible. All the staff we encountered were pleasant to work with, clearly explained everything, and promptly had us up and running with a whole new unit. Thank you to Manny, Luis, Beto, and Freddy who were friendly, courteous, and hard-working during the installation process. Will definitely use this company again for future HVAC issues.

Mark N.

7/26/2014

Excellent company to work with. Fast and responsive even when it is their busiest time of year. Most importantly they were honest and knowledgeable. Rather than try to sell us a bunch of stuff we really didin't need, they just found the problem and fixed it correctly. Great service and fair prices.

Michael D.

8/29/2015

Had Dukes here to do a maintenance ck on our air conditioners. They showed up right on schedule and did a very thorough job for a very reasonable rate. James, the service tech was friendly and professional. I will definitely use them again.

Steve S.

09/02/2016 12:00:00 SA

James and Todd of Arizona Dukes of Air were very professional in doing repairs on our 21 year-old home's original Trane A/C. So when it was time to replace it, we decided to go with ADA also. The installation team of Manny, Luis, Freddy and Beto likewise were very professional and did a great job of getting the large air handler up the stairs and into a small opening in the attic without damaging any walls or furniture. We also appreciated Dustin's no-pressure approach during the bid process and his patience in answering my many questions about his quote. ADA staff have always shown up when promised and have called when heading to our house, so we could know they were on their way. Could not have asked for a smoother process in getting a bid and having the new unit installed. Very pleased.

Nathan S.

07/09/2018 12:00:00 SA

These guys are awesome! We moved into our house a year and a half ago, and nothing but A/C problems since the start. We had a home warranty but all they did was patch symptoms and not fix the over all issues. This summer we were without air again for several days during a very hot stretch in June. As this was the 7th time in a year and a half the system went down we finally called Duke's of Air and had someone come out to give us an honest assessment instead of waiting no our stupid home warranty. They did a thorough assessment and we needed a whole new system (ouch). Not only did they provide a fair and well priced quote on an entirely new Trane system, they, at no extra charge, somehow managed to hobble our existing AC together so that it would run for the week while we waited on our install date. That meant we didn't have to get a hotel room and could live in the house, which was awesome. On install day they completely replaced everything, including plenums, mounting brackets, and lines. They did it very efficiently and were done before we thought they would be. The install crew was super nice and easy to work with, and the whole system looks and run perfect. They also have excellent financing options if you have decent credit which helped us out a lot. I would recommend this company to anyone that needs AC work.

Emily A.

3/27/2017

When our upstairs AC went out I had 8 companies come give me a bid for a new unit. Arizona dukes of air was my last one,and I'm glad I called! They came in with the lowest price for the highest seer (in our price range). This company takes care of you and makes everything smooth and easy. The office is very friendly and professional. The installers just left and I'm a very happy customer. They were friendly,happy,clean and thorough. Our attic was a tight squeeze,which made the job difficult,but they did a great job. Thanks to Manny,Luis,Freddie,Beto and Danny!

Matt G.

08/10/2017 12:00:00 SA

Great job. Same day service in August! Kalem came out and service my a/c. Did a great job and got it working at minimum charge. I will always recommend these guys for service.

S. M.

6/13/2019

First, I would like to thank Dukes of Air for scheduling an emergency visit to my home. I had a scheduled appointment Saturday June 15, but my AC unit went down early Wednesday morning, so I called Dukes of Air and they were more than helpful with scheduling an emergency visit for Wednesday. The customer service person I spoke with (wish I could remember her name) was super friendly and helpful. Chris showed up to my home and was very polite and respectful. He diagnosed my problem, went over my options in detail and pricing for each option given. Once I informed him which option I wanted Chris got right to work. He also did not mind my interruptions to ask questions which he answered in detail. Now I know why Dukes of Air has so many satisfied customers and they can add me to their list. I would highly recommend Dukes of Air to my friends, family and anyone reading this review. This is a great company!

Christine M.

4/27/2016

These guys are great. Professional, timely, clean and just all around awesome. I met with 4 different AC companies to discuss replacing one unit and either servicing or replacing a 2nd unit. We ended up replacing both. They worked with our roofer to make sure everything was sealed up. Hands down I would highly recommend them and we'll be using them in the future for another home we have. Thanks guys!

Matthew E.

5/31/2014

I was happy I checked yelp for ac service. I'll definitely be giving business to Dukes again. They beat their estimated arrival time by 2.5 hours and Robert was finished in 30 minutes. Robert was gracious enough to teach me on the roof about the system and was an extremely easy guy to get along with. He even entertained me bantering on about my chickens! I help manage a small business and Dukes is doing it right! Thanks!

Dana M.

07/02/2017 12:00:00 SA

Fantastic service! Danny, Manny, Luis, Freddie, and Beto were a great help in replacing my air conditioner! Thank you!!

Anna E.

6/23/2017

Chris was awesome! Arizona's Dukes of Air is very reliable and honest. I highly recommend.

Alec T.

11/13/2014

WOW! So I had the Dukes of Air over to do a heating check up and was I blow away... (No pun intended) Robert was not just polite, he was outstanding! He put the booties on right away asked a few questions and went to work. When he was finished we spent about 20 minutes discussing simple ways to save money and make the units (It was a heating call and he was telling me how to save money next summer and keep the AC unit running longer!) last a lot longer. Suffice to say I have NEVER had an AC/Heating company come and take care of me like Robert from the Dukes of Air did. Professional, CHECK, thoughtful, CHECK, knowledgeable, CHECK, thorough, CHECK, Above and Beyond... CHECK AND CHECK!

Jesse E.

6/14/2017

I own a condo in Tempe and had both my a/c units go out at the same time! I got a few quotes from other businesses I found here on Yelp and although I knew this wasn't going to be a cheap or small job, the other quotes seemed high and I had concerns about the quality of the units they wanted to install. I asked a friend, who is a local contractor, and he highly recommended Dukes of Air. I called and was lucky enough to talk to the owner John. He was extremely knowledgable and had actually done a few units in my complex before so he knew exactly what it would take He seemed to know what my problem was better than I did. Rob came out the next day to do a site check and take some measurements. I was extremely happy with the quote and never felt like anyone tried to up-sell me anything I didn't need. Very happy with the warranty on the Trane units and the fact that Dukes will service them and preform any warranty work. Liz in the office was extremely helpful confirming all the final details and time for the work to be done and they came out and did it in no time at all. Luis, Manny, Freddy, Beto and Danny came out to do the work and they were extremely professional and considerate, even wearing shoe covers to protect my floors (which I told them wasn't even necessary). I couldn't be happier with the whole process and especially the end result! These units are awesome, I can hardly even hear them turn on and the house is always cold! Thanks so much Dukes of Air, you have a customer for life. Highly recommended!

Alexandra B.

06/12/2017 12:00:00 SA

After a minor scheduling mishap, Dukes of Air QUICKLY resolved the issue and still got our new AC system installed only an hour behind schedule. When they first came out to assess the damage they gave us two options on how we could move forward with repairs. Unfortunately for us replacing the whole system was the best bet. The Dukes made the best of it for us and found all the discounts/rebates and set up excellent financing for us. On the day of install, Manny, Freddie, Beto, Luis, and Danny all came out and worked quickly and professionally giving us updates along the way. When they were finished they did a thorough job of explaining how to use our new thermostat and went over all of our paperwork and warranty information with me. They left the work areas spotless and since they had to cut a larger access hole into the attic, they had another gentleman come out a few days later who did a quick and seamless repair as well. Overall, we are very pleased with the quality work received and would definitely recommend to family and friends. Thanks AZ Dukes of Air!

Eric S.

7/23/2014

They're great. One hour from calling to schedule to a complete repair. Thirteen years in Arizona and I've never need HVAC assistance before now. This place was a shot in the dark. Thank you Yelp! For the first time since moving in two months ago, its cool in my bedroom. I'm a very happy customer.

Tramp M.

6/29/2014

I didn't get the chance to use Arizona Duke's services because the gentleman I had previously called showed up. But I definitely want to give kudos to Tonya for her awesome customer service. I had called a company previously and scheduled someone to come rescue us because our air had gone out. When he didn't respond to my calls or texts, I called Dukes. They were super nice and promised their tech would be out within the hour (on a Sunday at 6:00 p.m.) It was at this time the company I had originally called showed up and I had to call Arizona's Dukes back and cancel. Ms. Tonya was super nice and totally understood my situation. I hope my A/C doesn't go out again! But should it, I will definitely be giving this company a call back.

Chad E.

10/13/2016

This company was ranked very high on Yelp so we gave it a shot for an AC and Heat tune up. Dustin was awesome. Called before coming and I explained my wife wanted me to handle everything while I was at work. He took time to explain evertything to both of us. Exteremely polite. Asked my wife permission to set a clipboard on the table, asked if he needed to knock before coming back in the house, etc. Over the top service. Dustin explained that we had a part testing slightly high but still within specs on our unit and that it was probably a good idea to replace but not an immediate need. Less than $200 for the part, labor, and tune up on a very dirty system. I highly recommend these guys!

Chris D.

06/02/2014 12:00:00 SA

I also gotta add that John came out late that night and mentioned he had an appointment with another customer at 6 the next morning. He sacrificed his time with his family and his sanity (we all need sleep after a long day) to make sure we were taken care of. He was concerned that we wouldn't have a working A/C for that night and just got it done.

Also, I'm not a veteran, but like him I respect them. He mentioned that on Memorial Day he offered discounted services to veterans. John and everyone at Arizona's Dukes of Air are simply amazing.

Brandi P.

04/11/2014 12:00:00 SA

My husband and I are building a house in Gilbert and wanted to have a company look at our new AC before we closed. Called the dukes and it was easy to set up an apt around my schedule! I was truly impressed with John's knowledge and tips for our new unit. I would highly recommend them. Thanks so much again!

Fh Hi Rfj J.

12/19/2016

I had them install a new hvac system. Couldn't be happier. Manny, Luis,Feddy,Beto did an amazing job. So professional, polite,friendly, and neat!!! Christy in the front office filled out all my needed paper work for my warrenty. They go the extra step. Manny set up my new digital thermostat and help me put it online and my phone. He saved me 30 min of time and anguish. Highly recommend this company!! The owner stopped by to make sure I was satisfied and everything was done properly.

Rick F.

3/25/2014

My wife researched for an AC repair company for an AC checkup going through the neighborhood Facebook groups. Robert was honest and low-pressure, telling me my options and the risks, offering the choice that it *could* last past the coming summer, but there is a chance it would fail - my choice to replace or not. Very good experience and I will hit them again.

Ryan S.

4/27/2017

Signed up for their program and had my tune-up scheduled in the same phone call. A week later Kalem came out and checked my system. He found that my fan capacitor was starting to fail and explained that it would most likely fail once we reach the summer temps this year, he also showed me that the other parts of the capacitor were still within tolerances but were on the low end of where they should be. He explained that the other parts would most likely make it through the summer but afterwards would most likely need replacement, after discussing the price difference (which he absolutely did not pressure me towards either option!) I elected to replace the whole capacitor. He had the part in the truck so he was able to replace it all in the same stop. Glad I found you guys on Yelp and want to let you guys know you have a terrific employee in Kalem!

Chris M.

4/24/2015

Our first floor unit was blowing warm air, so after checking Yelp and seeing all the positive reviews for Dukes of Air I gave them a call. Even after missing my appointment today, they quickly rescheduled and came out to repair. Everyone was extremely courteous and accommodating. Dustin, the tech, explained the repair, showed me the bad capacitor, told me cost, and quickly repaired. If I had a second set of hands, I would give them four thumbs up.

John P.

4/19/2017

first time customer,highly pleased with the service, no nonsense,answered all my questions,explained service that was done professional demeanor,knew his trade,didn't try to sell me the whole package,will definitely,use them again and request Kalem. He was great.

George S.

07/12/2014 12:00:00 SA

A very reliable and honest company. Highly recommend this company to anyone needing a/c repair. Also would like the company know about the excellent technician that was sent to my place. Very punctual, honest, professional and knows his business inside and out. Hope the company appreciates such a model employee. His name is Robert. Simply the best. Will recommend this company to all of my friends.

Lyrker A.

6/30/2014

Friendly gal on the phone. Unfortunately we're outside of their service area. Yelp shows their range being all the way out to Deer Valley but she said this is a problem with Yelp. So I'm mostly reviewing them just to let folks in the Peoria/Surprise area know that they're not in range. Gave them 5 stars for the quick call-back and for being so nice on the phone.

Janelle H.

5/28/2014

Honestly, I was dreading setting up an HVAC appointment for a diagnostic check on the ac unit at our new house. I called around, even used a referral from our realtor but just as I was dreading, they all seemed shady. I came across AZ Dukes of Air on Yelp and figured I give them a try. Wow! They were great to deal with over the phone and by email! They're an old school mom and pop shop; John's wife Tonya does the administrative work while John runs the HVAC work. I love it! Since we bought a foreclosed home, our move in date kept moving, and moving, and moving some more. So, I kept having to call Tonya and move our appointment time. I felt terrible and flaky but Tonya was more than understanding and happily changed my appointment time - several times.

I was bracing myself for a ridiculous service charge just to take a look at my ac unit but it was actually very reasonable - I believe I paid around $40 for the diagnostic check. I'll take that! But I still had my reservations - ok, so low fee to check out my ac unit and then comes the bait and switch? Nope! I knew my unit was original to the house so I was just assuming it was going to be a lot of work to bring it up to working order. But, thankfully, Robert gave me great news: although it looks old, it's actually running very well. I mean, what? That's not what an HVAC person is supposed to say?? Aren't you supposed to try to tell me my unit is old and I need a new one?! You're actually telling me the truth?! (Excuse me while I pinch myself.)

So, all in all, I loved my experience with AZ Dukes of Air. They were great to work with, honest, and charged a reasonable fee for their spectacular service. I will definitely recommend them for any HVAC needs!

Lisa M.

03/09/2016 12:00:00 SA

This company is the best. Just had my central air system replaced with Trane products for a reasonable price. Their customer service is great. The install was very thorough, and they spent a lot of time testing my new system to make sure it was running properly. I talked to several people in the company. Everyone was friendly, and all the guys on my install were hard working and personable. Well done!

Margaret J.

7/15/2014

Thank you! Same day fast reliable service! Will definitely use and recommend again! Thank you again!

S D.

02/03/2016 12:00:00 SA

The guy showed up on time, I just needed an outside fire pit gas line capped and he got it done quickly and correctly, and I got to use a coupon ! Professional company you can tell, will recommend and use again....thanks !

Dustin K.

07/09/2014 12:00:00 SA

Okay, here's my story like many I imagine. A/C went out and it was 110+ degrees outside of course. So I searched and found Duke's through Yelp and choose them because of the great reviews. Boy am I happy I did, can't rave enough about them and the service. A/C is working fantastic now! Dustin the A/C guy went above and beyond to make sure everything was good with the system. Answering any questions I had. He was really knowledgeable and frankly great at what he does. No B.S these guys get it done and very reasonable $. Strongly suggest giving these guys a call first!

Andy D.

07/07/2014 12:00:00 SA

The Dukes of Air Team is as solid as they come. From the moment Tonya answered my call and questions, she was very concerned and genuinely cared about my a/c issue. John came out to evaluate my issue @ 3 hrs earlier than projected on a Saturday. Robert is a very knowledgeable, top technician. Overall this team showed professionalism and compassion, not to mention saved me thousands of dollars, as quoted from a competitor. I would highly recommend this team to my friends and family.

James C.

9/28/2016

There's a reason these guys have five stars. Thank you Manny, Luis, Freddy, Beto and Mike for installing our new unit. You did a great job gentleman! This will be the 3rd air conditioning unit I have had to replace in Arizona (different properties). The first time I installed a unit, I went through a company that installed a Goodman. That unit broke down in less than 3 years and the company who installed it did not want to honor the warranty. It was leaking Freon. I had tenants in the property and needless to say the tenants ended up moving out because I couldn't afford another $5k to put another unit in that particular property. The 2nd unit I had installed was through Costco and I had a Lennox Installed. It was $5500 through a deal with Costco for a rooftop unit (that property was a condo). Lennox is a far better unit than a Goodman and this outfit was better about servicing. The challenge was that they sold me a built-in filter that eliminates the need to replace your filter every month. It was supposed to last for 12 months, but I came to find out it has to be replaced multiple times per year and it's $150 every time you have them put a new filter. Very expensive compared to $3/month!! There was a huge disconnect between the sales guy and the servicing department. The house I am at right now (1700 sq feet, two-story, single family) had a Trane that lasted 24 years (original unit from when house was built). Never had to spend a dime on it but the motor went out recently so we looked up AC companies on Yelp and AZ Duke's has the best reviews. The service department of AZ Duke's showed up and offered to replace the motor for about $800. They weren't pushy at all but buying a new unit made sense given the age of our unit and the fact that the coils/pan were pretty rusty. So we took advantage of the fall special, no interest for 48 months and had another Trane installed that is energy efficient and qualifies for rebates (probably save $30 or so per month too). It wasn't much more expensive than what I paid to have the Lennox installed for a fall smaller condo and this unit has far better unit/efficiency. Required they do most of the work in the attic (poor guys!). Because the A/C wasn't working and they couldn't replace it same-day, they went ahead and installed a new motor (same day) for me for free and put me on the schedule for replacement. I was only without air for a few hours. They made it real easy. They do all of the paperwork for warranties; they walk you through how to use the wifi/Nextia thermostat (settings, download the app, help with account set-up etc), they cleaned up everything (no mess), the guys were super friendly and accommodating. They gave us two free annual service visits, they added another intake to better disperse the air upstairs and they even removed the attic later and replaced where some guys cut through the wood to fit the unit. Everything is as it was before they made the replacement and I couldn't be more thrilled to have a brand new Trane! Took about 6 hours from start to finish. My neighbor accross the street has the same sized house with the same layout and he actually paid the same that I did for unit that is not nearly as good as a Trane. Between the attentive service, the price, knowledgeable workers, seamless communication between service, admin and their workers I couldn't be more happy about this experience. A lot of these A/C companies are snake oil salesman; AZ Duke's is NOT that. I freely recommend these guys to those who are in need.

Meg P.

7/30/2015

Is it normal for them to charge for a service call when they can't figure out the problem? Our AC was acting up (not cooling, kicking on and off repeatedly) so we called them out. We had turned it off the night before so as not to cause more damage. When the tech came out he turned it on and didn't see anything wrong with it. I tried to explain what it was doing to help him figure out what to look for, since we obviously wanted to get it resolved before it shut down again. He seemed annoyed that I was asking questions and trying to figure out the problem, and was kindof rude. He charged me $67 for the trip and told me to call them again when it shut down again. Sure enough, a couple hours later it completely died and by then of course it is past closing time and we wouldn't be able to get anyone out until the next afternoon. My husband was fed up by this time and decided to take matters into his own hands. He did a little research, found a fan motor and capacitor at a local supplier and changed them out himself. AC is working great again. Just wish we wouldn't have wasted time and money on these guys.

Michael P.

02/10/2017 12:00:00 SA

These guys overhauled our home HVAC system last year and they were quick, efficient, and quite dedicated.

Jane W.

6/30/2016

I wish I knew about this company when I purchased my ac system. The owner made the repair call today. He was honest and fair. He clearly communicated the issue and what we can do to prolong the life of our system. It is refreshing to have a honest and fair repair company.

Bob G.

02/02/2017 12:00:00 SA

We chose Arizona's Dukes of Air based on excellent Yelp reviews and were not disappointed. Our heat pump had not been looked at since we bought our house three years ago and decided it was time for a tune up. Kalem, our technician, was knowledgeable, courteous, on time, and answered all our questions. He was very informative when I asked about a whole-house fan and possibly augmenting our heat pump with a natural gas furnace. We ended up needing a minor part replaced in our attic unit, but I never felt Kalem was trying to up-sell us with something or a service we really did not need. All in all a very satisfactory experience.

James K.

4/29/2014

These guys fixed an ac unit that has never worked right. My little boys and I are loving life now that it was repaired. I had two previous technicians from other companies over the past year come and troubleshoot and didn't find anything out of the norm, these guys found it in 10 minutes and it works like a new unit now. AMAZING. Thanks so much guys

Nannyfran T.

5/28/2014

After dealing with another company that wanted to charge us thousands of dollars to replace the coil, John came by and said that the coil was completely fixable. In about 1 1/2 hours he was done and the A/C was as good as new. And, He was extremely friendly and helpful.

I will certainly refer Arizona's Dukes of Air to friends and family and use them again in the future. It was a pleasant surprise to deal with a company that was concerned about customer service and doing a good job versus just milking the customers for money.

Shannon S.

8/14/2014

I think I should just copy and paste the other reviews to save some time because my experience is the same as the the other 70+ people. Just moved here a year ago so I dont know who to call when my A/C goes out last night at 230in the morning. I found Dukes of Air on Yelp and apparently this Robert is an A/C wizard. I schedule the appointment at 5pm for when I return from work and YES the reviews dont lie. This guy explains EVERYTHING. Really nice guy and i enjoyed learning from him as he fixed my A/C. I only got a band aid fix unfortunately and my A/C is on its last legs but itsbetter than the 98 degrees i walked into when i got home. When my system finally goes I will DEFINITELY buy from this company. 70+ 5 star reviews DO NOT LIE. 5 STARS!!!

Tiberiu O.

04/01/2014 12:00:00 SA

I recently had to have some some work done on my roof that needed the A/C to be disconnected and crane lifted off the roof. They came to help with the disconnect/reconnect of the system.

Throughout the entire time they were there, they were extremely helpful and very knowledgeable. I would highly recommend them to anybody that needs any work done on their hvac system!

Denise J.

12/05/2016 12:00:00 SA

Robert Tu just left our office. He was amazing! He knew what to do, did it quickly and was very fair on the pricing. Robert was personable and so helpful, we will definitely call the Dukes of Air every time we need cooling and heating repairs. Thanks guys!!

Karl C.

10/19/2013

These people are great, hard working, and very trust worthy. I would trust them with my house any day.

Matthew C.

07/12/2016 12:00:00 SA

We had Dustin out for a routine maintenance on our system and he was excellent. His conscientiousness and consideration throughout the visit won us over. His laid-back manner paired well with his knowledge of the system. He answered all of our questions carefully and demonstrated a high level of proficiency through his responses. We will be looking to Dukes of Air for all of our HVAC needs in the future.

Kayla R.

11/19/2014

This company is great! Very informative, very honest and fast! Robert was great and definitely knew what he was talking about! He diagnosed and fixed the problem Ina little over an hour! They are available all hours and aren't commission based so you know your getting an honest guy! Thank you Dukes!

Nick O.

10/02/2013 12:00:00 SA

Great company because I feel as if they really cared about my system and my return business. It is nice to see that there are companies out there that plan on having you as a customer for life and don't look at you as a quick buck. Customer service is hard to come by these days but Dukes of Air excel at it. Thanks for your quality work, you have my business!!!

Amanda A.

6/20/2016

We've used several companies for our AC maintenance and never liked the service we received from them. Dukes of Air has great reviews and deserves every one of them. Our technician Robert was truly amazing. He really took his time to explain everything to me and physically show me what was going on with our system, something none of our previous technicians had ever done. His advice, education, service and attitude were amazing and we are so happy to have finally found a company we will use from now on. Thank you.

Frank C.

06/12/2014 12:00:00 SA

It doesn't get any better than these guys. 24/7 service, wiling to stop by within the hour and problem fixed quickly. I had a loud noise coming from the air handler in the ceiling. It tuned out the scroll fan and motor were shot. John stopped by at 7am, removed the bad parts, picked up new parts from the dealer and had me up and running by 10am.

Great guy to deal with, fast service, and quality work. While he was here he even checked out the whole system to be sure it was operating correctly.

Whitney W.

06/11/2016 12:00:00 SA

What a great company! I was able to schedule a tune-up immediately and they worked around my schedule. Dustin was the tech who did the tune-up and he was very knowledgeable and upfront. He didn't pressure us and gave us some great tips for the future. I will be using them every year for tune-ups and maintenance.

Jenn A.

12/29/2015

Very impressed with this company! We had them out to our current home and a day later to a home we are purchasing. Our tech James, was thorough, knowledgeable and answered my many questions. The most notable aspect of both calls was that we never felt like James was there to make money or screw us. He was very realistic about what would/should be done and what could be spared. Never did we feel like he was just there to upsell and honestly in a transient city like Phoenix that service is hard to come by. I will definitely use this company in the future!

Crista M.

5/28/2016

I sent a message last Saturday morning that our air had broken and needed it fixed ASAP as we had 20-25 people coming to our house for a graduation party. I received a message from the owner and called the business right when they opened. A tech called me back almost instantly and said he would be at our house within 15 minutes... Wow! Great Service! Air fixed and house was cool for our party! Will recommend them whenever I get a chance!! Thank you so much!

Sharon M.

5/27/2014

Dukes will be my new go to company for my heating and air conditioning needs. Robert was on time, thorough and explained all his findings to me in a way I could understand. From the moment I called them, everyone was pleasant and helpful. I will definitely refer them to all my friends!!

Deborah T.

5/21/2014

Great service! Robert was on time, thorough, and had integrity. I would recommend!

Wonsuk L.

5/18/2016

Good and honest AC specialist. Robert was very helpful and taught me useful information. He would not threat you and convince you to fix unnecessary stuff. He will guide you what to do efficiently maintain your AC. I will definitely use this vendor for my next AC work.

Bryan B.

6/30/2015

I have used 'Dukes' for both my Commercial Business and also my Home... Both times they did not disappoint in doing a thorough estimate and repairing each of the nine units of my business suite - then 3 months later had them come out to my house and do a checkup there as well... Installed wireless thermostats at both locations saving us time and money... Thanks again Dukes !!! Bryan B...

James C.

9/26/2018

What can I say, well several things. We had an a/c brand new installed less than a year ago, yesterday it failed. I called the install company but they were apparently too busy which I guess for business can be a good thing, but can hurt service if you are not careful, unfortunately they were not careful and lost business. Hmm, I needed repair fast as I have a medical issue in my family and the temperature must be cool. The a/c made it until about 8pm then just blew air. I sent a message to Arizona Dukes of Air requesting service. I checked this morning when their hours were and because I had informed them in my email I was up early, they called before they even opened. Anthony, the Tech, was here also 15 minutes earlier than expected and had the unit repaired, checked over, and running before I knew it. Anthony was friendly, professional, and very informative. Wow, a/c companies take lessons from these folks right here. They got service nailed! A big thanks from us!

Todd H.

07/01/2015 12:00:00 SA

My AC went out on Sunday night and Duke's was able to make it Monday to fix it. After having another company come out at the start of May I feared I was going to have to either make the $3,000 dollars in repairs or replace my system. Turns out I didn't need to do either. It took Robert all of 5 minutes to get my air working. The part the last company had used was out of Pakistan and was junk. Robert was great though. He explained everything going on, things to watch for, and even looked over the other companies recommended repairs and told me that most of them were unnecessary and over priced. As a transplant to AZ I don't have a lot of people to call for help. Needless to say I know who to call anytime I have an AC issue. Worth their weight in cold!!!

Kimberley P.

09/09/2016 12:00:00 SA

Professional, friendly, informative, thorough, understanding, and supportive from the first and last calls with Christy, the appraisal by Dustin, and the fantastic installation crew of Manny, Luis, Freddy, and Beto. Amazing job everyone. The crew showed up 1/2 early and had the entire job (rip-out of old unit and installation of new unit) in 6 hours!!!! I would highly recommend Dukes of Air to anyone. Now I can finally breathe and relax that I don't have to worry anymore about not having A/C in Arizona in the summer !! Thank you everyone!! :)

Amy N.

6/21/2015

Believe the hype, friends! Dukes of Air is everything you want in an air conditioning company -- espcially in AZ where it's practically a matter of life or death. Honest, reliable, friendly, competitively priced, clean, professional, highly trained and knowledgeable... and with the added bonus of actually CARING about the customer! Everyone, and I mean EVERYONE, from the office ladies to the owner (who also happened to be the technician who quickly responded to our initial call) to the installation techs who spent two full days in our home -- they were ALL genuinely concerned with our comfort and making sure we understood all of our options and every step of the process. In fact, we can't thank our installation techs, Adam and Rene, enough! They were patient with our questions and literally left the place cleaner than they found it. Seriously. We even ran into a few snags along the way (expected, as this was a BIG job) but these guys were calm, cool and collected and handled everything seamlessly. They were kind, polite and hustled everywhere despite working outside and in our attic for most of the 114 degree days. I really felt bad for them...but they somehow smiled the entire time. Everything that John (the owner) had initially promised was fulfilled... and then some. Our new system works better than we ever imagined possible! Honestly, we couldn't be more thrilled with having hired Dukes of Air. They are a fantastic team and they are the ONLY ones we will call from here on out!

Sarah V.

09/03/2016 12:00:00 SA

Long overdue review for this company. They replaced my ac back in March. Extremely happy with the whole process. Top notch service and I will recommend them to anyone who is looking for ac work.

Roger R.

08/09/2014 12:00:00 SA

Thanks Dukes of Air for your fast response and quality service. Our AC is doing what it suppose to do---keeping us cool. Friendly people to do business with as well; from Tonya who took our call to Dustin who repaired our AC.
Job well done.
Roger and Rose

Mike L.

12/23/2015

Unfortunately, the word honesty is a word I don't feel can be used too often with tradesmen. We live in California and the AC unit in our vacation/rental house in Mesa was on the fritz. The first company we called-out said that the whole unit must replaced for a cost of $4000 plus labor. I then did some research and found Duke's and called them for a 2nd opinion. The technician, James, called me on his way, he called me when he did his diagnosis, he called me upon completion of the job. The extent of the job was replacing a capacitor, not the entire system. I felt like James was not only honest, but very knowledgable and friendly. I would happily recommend Duke's and espcially James to my friends and family.

Brent C.

7/29/2016

These guys were great. My A/C went out this summer. They came out quick and fixed the problem. I was concerned about getting ripped off like I have been from other companies , these guys fixed it and we're very reasonable . Only took a few minutes , I will definitely use them again.

L W.

07/12/2016 12:00:00 SA

Very honest and fair. They sent five guys to replace my a/c unit. Manny, Luis, Freddy, Kailam, and Beto were very professional and quick. They kept me posted on the status through out the day. They cleaned up so well they left my property better than they found it. I will recommend them to everyone.

Chris A.

6/23/2014

These guys are amazing. My AC was not blowing any cold air out so I called them to schedule a repair. I called at 11:15 am and within 30 minutes Robert showed up to save the day. He was able to tell right away that my capacitor was bad. He ran a check on it and showed me the numbers. Before he did the repair he called to see if the part was still under warranty. Sure enough it was, so instead of costing around $175, it only cost me $89 total. Definitely would recommend these guys. They are straight forward and professional.

Norm H.

6/21/2016

Dukes of Air did a great job installing my system, including a couple follow up issues afterwards. They made sure I was 100% satisfied. Robert Tu did a great job with any help I needed afterwards in the operation of the new equipment. He knows his stuff. Thanks again!!!

Matt D.

9/26/2015

Contacted this company because of the great reviews and the reviews are correct. Had A/C problem and they were able to come out the same day. Was contacted by Dusty with time of arrival and he was on time. We knew that we had to replace our heat pump for over a year and had talked to several companies. We thought today was the dreaded day, but was only a clog. Dusty took care of it and didn't charge us. We asked for a quote for a new heat pump and knew this was the company for us. Had new heat pump installed 2 days later, which was perfect since the heat pump died at 3 a.m. and new one arrived right on time at 8 a.m. Robert and partner are very professional and experienced regarding the install. Perfect installation and we are all cool again. Thanks for everything and this company will be our A/C company for us, my Dad, and brothers.

Jonathan P.

6/19/2016

My AC went out Saturday night with a forecast of 120F for Sunday. I called Sunday morning and left a message assuming I'd not hear back until Monday. They returned my call within about 15 minutes and while they don't regularly have Sunday hours, they did this week due to the near record temps forecasted. They said someone could come out in the morning but as I was going to be out of the house in the morning I asked for a later (1pm-4pm) window. The tech called me about twenty minutes before arriving and came just after 1pm, which was much nicer than me having to wait till close to 4! He was very professional, friendly, and was happy to answer all my questions. He diagnosed the problem real fast and fixed it very quickly (replaced the capacitor. He also let me know that the A/C unit I currently have is in good shape and is a really good one (came with the house when we bought it so I didn't know how good it was). Also, the price came out less than what he told me it would be when I gave him the go ahead to fix it. All in all I was very pleased with the service and feel the pricing was fair also.

John H.

6/29/2015

I couldn't have asked for a better experience! Robert came on time and BOOM just like that he had it figured out and fixed! It doesn't get any better than that! Thanks Dukes and Thank you Robert! You'll be my first call from here on out.

Wacky H.

6/16/2016

I had a noisy A/C unit and came to Yelp to search around. After reading a bunch of positive reviews I figured I'd give them a try. As a friend was driving me to pick up my motorcycle one of their vans pulled up next to us. I asked the driver to roll down his window, which he did, and I asked him about their schedule. Since it's now summer in AZ and approaching 115° I figured they'd be busy, and since my A/C was still functional that was ok. He was very pleasant and friendly even though I basically just knocked on his window for advice. After I got home I called Dukes of Air and the lady that answered the phone (sorry, can't recall her name) was very pleasant as well. I explained the situation and she asked if anyone would be home around 3:30pm (this was around 11:30am). I was caught off guard because I was expecting next week. I work from home so I said sure! At around 3:00 Robert called and said he was 20 minutes out, and sure enough... 20 minutes later he was here. He went out back and took the A/C unit apart while listening to my explanation of the problem. He immediately identified what the problem was and that I could fix it myself for significantly less that what they would charge (is was a simple issue). I fix things for a living, but given my time constraints I just let him do the repair. Afterwards, he proceeded to tell me how to modify things for improving the life of the compressor and even put the unit up on rubber blocks to isolate the noise. Bottom line: Robert went way above and beyond the normal in & out mentality of repairs and customer service today. He was friendly, personable, knowledgeable, social, professional, detail-oriented and efficient. All the attributes I look for in LIFE! Dukes of Air will always get my business and referrals (2 already). GFI... you will not be disappointed!

Jeff G.

6/13/2016

Todd was friendly and helpful. You can expect him to go the extra mile and spend time diagnosing. He was clear and transparent about the potential costs and process. Great service!!

Chitta B.

06/06/2014 12:00:00 SA

Few days back our outdoor unit started making some strange noises and after looking at the Yelp reviews I called this company. John came by and explained me what needed to be done and gave me a quote. From talking to John I felt that his assessment was honest. His price was also good. Today he came by and did the needed job. Again, it was a pleasure dealing with him.

This whole experience with this company has been so different than my last experience (see my earlier Yelp review on a similar company).

Don E.

06/02/2014 12:00:00 SA

These guys took my call on a Sunday and came out and fixed the problem the same day. More importantly, they fixed the problem at a fair price. Thank you yelp for once again helping me find an honest company with great service, I will definitely use this company again.

Jenifer H.

5/21/2016

Robert Tu came out to inspect our a/c. In short, he was honest, expert, and helpful! We had just had a bad experience w another, and I must say, shady, company, which made my boyfriend and I a bit jaded about what Robert and Duke's of Air would tell us. It was a great experience. I recommended the company Robert in particular.

Brad M.

12/14/2016

I would say the service is good as far as friendly, being on time, etc. but a recent billing charge has made us tell our own customers to look elsewhere unfortunately. 6 months ago they tuned up our A/C units (two of them), and the tech said everything all set for summer and winter (he helped set the thermostats). Well a month ago heat was not coming on and we could not figure it out so we called to have them come. It ended up being the one tech not setting our thermostat for electric, so it took maybe 3 minutes to figure that out, and the tech was great at telling us it was set up wrong. Well they were going to charge us $67 for the visit after he called the office, but than sold us a 3 year monthly contract, but one week later they said could not do the monthly contract and needed upfront. So they charged us $18 for first month of contract, and than I called to say just charge us the $67 for the visit, which to be honest it was their other tech that set our thermo to gas, and so 3 minutes was $67. Person on phone said well it will just be $90 than for the visit, and I said initially it was $67, so why the difference?? Well now they are not only charging us the $67, but not crediting the $18 since there was no monthly 3 month contract option. So fine, the $67 for 3 minutes was fine with us though still left bad taste, but now it is $67 and the $18 for 3 minutes of work. We do not like to write bad reviews, but we had to based on the billing fiasco nonsense. We do understand business is business, but nothing was wrong with anything, just tech put wrong program in for thermostat.

R C.

12/07/2015 12:00:00 SA

Very fair and honest. Owning a property out of state always gets you nervous when you need to call someone to get something repaired. They gave me a really fair price, prompt follow up. I would recommend these guys. No wonder they have 5 stars from everyone.

Matthew G.

3/26/2018

Have our AC replaced today and I have to tell you the whole experience with Dukes of Air has been great! From the time I first called them we felt like we were actually important to them, they call back quickly, sounds simple but I can tell you it's not just try to call a few of the competitors and you will find out... Anyhow they came out and actually spent some time doing measurements taking photos and calculating the size AZ unit I really needed not just what they wanted to see us. Then they worked on our schedule for the installation, called when they were on their way, showed up when they said they would... I could stop here but I won't lol these guy did a fantastic job replacing the old unit, reworking some ductwork and wow were they fast. We planned for 6:00 am - 2:00 pm and they were done everything cleaned up and packed in the truck walked me through the new thermostat and all the other paperwork and it was on 11:30 am... I will recommend these guys to everyone I know. They made a customer for life out of us for sure.

Carolyn C.

3/23/2016

Dukes of Air is a great company. I knew John when he worked for another company and were completely impressed with him. When we found out he had gone out on his own, we immediately called and have been using him now for a couple years. I just had Tristan out for my bi-annual check, and as usual, everyone who works for this company are incredibly polite, and competent. Tristan told me I have a leak at the bearing seals, but at this point is no problem. James had told me this six months ago when he was here, No pressure to need 'repairs' or scare over having to buy a new one-even though I had received an email from them regarding 0% interest for five years on a new unit-there was NO pressure to replace it, which I truly appreciate! I purchased about a year ago a service contract for $12.99/mo and it guarantees me rapid service if I have a problem during the hot season, and it also covers bi-annual a/c checkups-which can run anywhere from $39 (if SRP is subsidizing) to $129. Dukes of Air is a great company to work with, from Tonya in the office to all the techs I've had out to date. Highly recommend! You never have to wonder if you are getting the straight story. If/when I have to replace this unit, I'll know it's because it truly does need replacing, and not that they just want to sell another unit.

Derek H.

08/09/2016 12:00:00 SA

I called this company on Saturday about a bathroom exhaust fan that had a strange odor coming from it. I told them I believed it was a dead bird or other animal stuck in the fan. She told me that it was something the company services. The technician comes out Monday and tells my wife that they do not service bathroom exhaust fans. OK, no big deal. Misunderstandings and miscommunication happen. But then the technician suggests putting an AC vent in the room with the toilet (not the reason we called) and used that as justification for their service fee. On top of that, the tech suggested to my wife that we leave the exhaust fan on for 24 hours to clear the odor. I used to work at a fire department and can tell you that is a major fire hazard! Look it up. I called three other HVAC companies and all of them said charging us for a misunderstanding and then suggesting unnecessary repairs is shady. The waste of my time and my wife's time is the most frustrating part. Needless to say, I will not being using this company for anything in the future. Companies like Duke's are what make finding honest and ethical contractors so frustrating for homeowners. Lesson learned.

Erica W.

08/05/2015 12:00:00 SA

My renter contacted me to let me know the A/C was not working well (in the middle of July no less). I contacted Dukes of Air and they scheduled for someone to come out that day. The issue was fixed and price was reasonable. As a rental property owner, I really appreciate finding companies who are easy to work with and happy to make arrangements directly with the renter. Thank you!

Liz T.

06/08/2016 12:00:00 SA

Today was the first time I used Arizona's Dukes of Air. If today's experience was an indication of how they do business, then I understand all the positive reviews. They responded to my request for quote very quickly. The scheduler was courteous and professional. They came out this morning just for my annual checkup and the tech was on time, very professional and courteous. The cost was reasonable, not on special, but very reasonable. I will definitely call them again.

Nicole K.

07/12/2014 12:00:00 SA

Seriously I could not be more impressed with this company and their rep, Dustin, that came out! Let me start by saying I'm 8 months pregnant and was in meltdown mode when we came home and our AC was not working. After an hour of messing with it we came to yelp to find someone to call. Dukes of Air does not charge anything extra to come out during off hours plus number one. We called at 8 on a Saturday night and they had someone at our house in less than an hour plus number 2! Dustin arrive and was very pleasant despite it being 8:30 on a Saturday. He got up on the roof right away figured out the problem and returned to let us know. He carried a binder that read the parts and labor cost for each repair so you know it's the same for everyone, plus three. Simple part repair which took him just a few minutes to fix. Once he finished my husband and I asked a slew of questions about why the part broke, what we could have done, and pointers to keep repairs simple. He never rushed the questions and was happy to educate us. It was now 9:15 on a SATURDAY! He was so professional and informative. We will absolutely call them on everything AC - absolutely AWESOME!!!!

Keith K.

01/12/2015 12:00:00 SA

Wow, as good as it gets. I got hosed by anther AC company and I called these guys at the last minute. What great service. Prompt arrival, polite, explained the problem very well, and overall a very good experience. Will definitely use them again!

Michael R.

7/21/2015

My AC was on the fritz, still working but not great. I called several companies nearby for quotes. Arizona's Dukes Air was not the cheapest but pretty close. I felt that Dustin, the sales rep was much more knowledgeable than the other three reps from different businesses that I had come by and overall had the best product to offer. Fortunately I was not in a predicament to make a decision immediately so after much research and thought I decided to go with them. Overall they offered the highest quality product at a price which was very reasonable compared to others. One of the major deciding factors for me was that they were going to do a lot more work in the attic as far as ductwork and sealing off existing lines than any of the other companies. This seemed to come standard with their installs where as other companies did not. They seemed more interested in making sure the product was going to be installed correctly at a high-level than any type of sales pitch. On install day Adam and Renée showed up right around 8 o'clock and begun their install. I was very impressed by these two guys work ethic. They worked all day without taking a break dripping sweat in my attic on a 110° day to get the job done and cool down my house. They finished around 7 PM they were very personable and I thought very highly of them. Along with a great sales rep and install crew the front office was also very friendly. After completing the project I received a handwritten letter thanking me for my Business. Overall it was a great and pain-free experience and I feel that I got the best deal possible. I would also like to mention that this is my first yelp review, I felt so strongly of this company that I actually made an account specifically to review them. Today Dustin, the original sales rep (and also service professional) is coming back over for a quality check. Just to review all of the installation and make sure everything is functioning properly. I thank them for going above and beyond to get my business.

Erik T.

07/11/2015 12:00:00 SA

I was not sure what was wrong with my A/C unit. I knew it was old, about 13 years, and that it was not cooling my home down quickly. Jason came out looked at it and got it blowing cold again. He let me know that everything on it looked in relatively good shape and that I could probably get a couple more years out of the system. I was already prepared in my mind to have to replace it, but he gave me peace of mind and was honest. He said it just needed a little more refrigerant and did not appear to have any leaks. I will be calling them in the fall to come out and look at my furnace once the weather cools down. This is a great honest company with technicians that know there craft.

Joseph R.

10/05/2015 12:00:00 SA

Dukes of Air was able to meet a request for a home sale punch list within 48 hours. Excellent customer service from all, highly recommended!

Ryan A.

9/29/2015

Robert and Rene came out to install the new A/C unit yesterday. They were very professional and courteous. They explained everything what they were doing to make sure I was aware. They cleaned up everything after the installation. They also showed me how to use the system properly and maintenance tips. I had estimates for the job from 4 different companies and went with AZ Dukes. The whole process went extremely well from getting the quote from Rafael to scheduling for installation by Christy.

Joe D.

9/14/2014

A/C stopped working on a Sunday. System is about 7 years old, so I was dreading what the problem could be , hoping I didn't need a new unit. Did a little research and some testing, but there was no way I could fix whatever was wrong with it. Turned to Yelp, saw the great reviews for Duke, so decided to give them a call. They answered the phone and had a technician out to my home within an hour!! I talked with the tech, gave him an overview of the problem, and he went to work. I was hoping it was just the capacitor, the cheapest part I would need to replace. Well, it ended up being my fan motor had seized up and was shot. He explained the problem which jived with what I had observed, and gave me a quote BEFORE he started doing any actual repairs. While it was more expensive than the capacitor, he did not try and sell me a new unit or upsell me on any maintenance package or anything like that. I gave him the OK, and he got the job done in about an hour, and had the motor on his truck. A/C now working fine and the fan motor I got is a much better quality than the stock one it replaced. He even told me I should not have to replace the fan motor again for the lifetime of the system. Prompt service, even on a Sunday, knowledgeable and friendly technician, and honest pricing. Could not ask for more.

Matt B.

09/05/2015 12:00:00 SA

This review was based on service in March of this year. Temps hit 100 and our AC quit, go figure! After calling them out they did a full assessment and gave me many options. The best of which was to install two new units. They brought over a portable AC unit as they couldn't do the install for a couple weeks. They then spent two days installing new units. They took their time and did a fantastic job! Never fun spending a ton of money on new units, but I felt I made a good investment with the Dukes. Would recommend to them anyone based on their honesty, quality of work, and communication with their customer during all phases of the work done.

Jen L.

08/07/2015 12:00:00 SA

I called them at 10:30am the technician was at my house at 1:00pm the same day. He repaired my unit in 15 mins at a reasonable price. James was very professional and great technician to do business with.

Sy K.

08/08/2014 12:00:00 SA

Last night my nine months pregnant wife came home from work to find the HVAC was not blowing cold air. My first thought was oh no, I am going to get shafted. Money is tight given the fact our son is due any day and expenses will be piling up. It is a well known fact that many valley HVAC companies use a system problem in the summer as an excuse to charge outrageous amounts for off-hours repairs. NOT SO with Dukes of Air! I made the call at 6pm and a tech was there by 7pm. Within minutes he had a diagnosis and a cost to fix. The price was fair and included install. We had cold air within the hour and he even hooked up my common wire (needed for wifi on my thermostat) at no additional charge! This company understands what it means to be professionals. I never expected such a wonderful interaction! We will most certainly do business again.

Bonnie F.

7/24/2014

As an out of town landlord, it can be dicey choosing a company to service the HVAC equipment. Did a lot of research & decided to give Arizona's Dukes of Air a try. Really glad I did. The technician was prompt, took the time to go over the system & called me with his recommendation. Owning our own HVAC company in CA, I had complete confidence is his findings. Our tenants were pleased too & took cards to hand out to neighbors & friends. Word of mouth can be your best advertising! Give Tonya a call, you won't be disappointed.

Fabienne Z.

07/01/2014 12:00:00 SA

Thank you Dukes of air for coming when you said you would, for quickly getting my a/c working again and for not over charging me. And a special thank you to Dustin for helping me with my smoke detector that had been beeping for the last two weeks (I didn't have a ladder to reach it). I will recommend Dukes of Air to everyone I know!

Hannah D.

11/11/2014 12:00:00 SA

I cannot say how awesome this company is start to finish! They are super polite and professional. I felt like they were so reasonably priced for the service needed that I didn't bother getting another quote. I will never go anywhere else and neither should you! Dustin was fantastic through the estimate and repair, making sure to call me even if he was only going to be a few minutes late. Who does that?! I am very very happy with the work done!

Bob D.

6/16/2017

Found MY air conditioning company just a few short weeks ago!! During my checkup visit, I asked about the brand name and manufacture date on my units. 13 year old units facing a very difficult Phoenix cooling season caused me to think about replacing the system as a preventive measure. When I called Kalem and asked him to send someone to give me an estimate, he had it arranged within minutes. Rob Bowen came out, gave a great evaluation and presented the best fit for our home. He was so knowledgable we knew he was shooting straight with us. Very comfortable to talk to. Set up the changeout for today. Manny, Luis, Freddy, Beto, and Danny were here just after 6 AM and went to work effecting the entire changeout--take note today is the hottest day of the year so far (110 at 2 PM). There were many actions happening simultaneously and they finished the job right around noon. Wow!! We are sitting at a cool comfortable 80 degrees in our living room and we can't even hear the unit running outside (the old unit announced itself each time it activated. I am so glad we found AZ Dukes of Air and their team of professionals. They get my highest recommendation--trustworthy, customer-centered, communicative. Their teammates show up when they're scheduled and they call ahead to let you know they're enroute. Their cleanup after their work is phenomenal. I can attest to the temperatures they're worked in up in the attic and they were up there for hours. Manny and his install team work so well together I do hope the big bosses at AZ Dukes of Air give them a bonus for all their hard work. We can now rest comfortably knowing we have a great new Trane system installed and we should be trouble free for whatever mother nature throws our way. Thanks AZ Dukes of Air team!!

Dan L.

1/20/2015

Retuned home from vacation to find our AC unit not working. Contacted Dukes of Air, and they arrived in less than 15 min and quickly repaired our AC unit! Great company!

Bryan C.

7/21/2014

I know nothing about A/C's. Searched Yelp for a good company to give my business to and I couldn't be happier with Arizona's Dukes of Air. Robert came to my house within an hour of calling and had the problem fixed in about 45 mins. Not only did he get my unit up and running but he went out of his way to show me some preventative maintenance tips. I would highly recommend giving these guys a shot.

Nina A.

08/11/2014 12:00:00 SA

We called based on their 5-star rating and now echo the accolades. Arizona's Dukes of Air really pulled through for us during a time of great distress. They were prompt at getting someone here (on a Saturday evening!), the price was reasonable and the service was excellent. Robert was very professional, personable and knowledgeable. I will definitely do business with them again and highly recommend them!

Sherie B.

3/17/2017

I can't say enough great things about this company. The front office girls, Liz and Christy, were just so much fun and helpful. The tech they sent out (Justin or Dustin) was professional and courteous. The other companies that came out treated me like a stupid woman. That was NOT the case with him. I had some concerns after the install and John the owner came out personally. He was so nice, addressed all of my concerns and we had a really nice conversation. I'm normally nervous about strange men in my home. Manny and the rest of the install team were so fantastic that I never felt uncomfortable. They have me a fair price and didn't try to sell me something I didn't need. I have recommended them on my Facebook page and to everyone else I know. You won't be disappointed with this company. I appreciated every single person I had contact with. Thank you so much to the whole team for making a difficult process so easy and enjoyable! Liz....You're awesome!

Jeremy V.

7/27/2014

When our first A/C unit went out, another company told us our only remedy was to replace it - and gave us a quote for $5k. When our second unit went out three days later, we called the Dukes. Even though it was 8:30 at night, John came over within the hour. After 20 minutes he was able to diagnose that one unit simply needed more refrigerant and the other had a worn motor. Instead of a new A/C, we just needed some refrigerant and a new motor. John saved us thousands in premature replacement cost, not to mention outstanding responsiveness, professional interaction, and COLD AIR! When we finally get to the point of replacing the units, we will not hesitate to call John back and have his crew do the job. From the other reviews, we are not alone!

Helen B.

2/24/2015

Finally, an AC company you can trust! After over 30 years in Arizona, this is the first AC company that has been 100% honest. Thank you Dustin for the service call. You are the first company I will call if I have any problems with my units or when I need to have a preventative maintenance call.

Matt B.

06/12/2014 12:00:00 SA

I had a minor wiring issue with my Nest thermostat. I called these guys, set up an appointment at a convenient time after work, and they arrived right on time. Robert called me as he was heading to my house and offered to walk me through it over the phone to save me the service call. I declined and he came over promptly. He was friendly, helpful, and worked quickly. He quickly resolved the problem. I was very impressed and would certainly recommend this company for any A/C service needs!

Steven W.

06/02/2014 12:00:00 SA

Like many others, I was hesitant to call the AC repairman as I knew my unit was old and felt like I would be pressured to upgrade. However, when hot air was continuously blowing out of my vents and the outside unit was not running I knew something was seriously wrong. I searched Yelp and came across Arizona's Dukes of Air. After reading the stellar reviews I figured this would be my best option. I was surprised that Robert was able to come out a couple hours after I called and diagnose the problem. Robert was professional, polite, and most importantly brutally honest. He did not sugar coat how crucial my situation was but at the same time he wasn't pushy about what I should decide. He informed me of my options and the pros and cons of those choices. He did a great job of explaining the specifics of what was going on with my AC. He was able to fix my unit temporarily with some new wiring but he warned me that this was only a temporary fix and my unit could die at any moment. Sure enough, a few hours after he left the hot air began to blow once more. My unit has been at my residence since 1986 so I knew it was at the end of it's life. He came out again on Sunday and the unit overheated several times as he was trying to salvage what he could. Again, he did not pressure me to make any hasty decisions but it became clear what I needed to do. It was either me replacing the unit or continuing to replace piece by piece of my old unit knowing that it was eventually going to be dead for good. I ended up deciding to replace the unit. Robert and John were able to replace the unit the very next day. The process went as smooth as possible and was done swiftly and professionally. I recommend this company to anyone in need of quality AC work.

Sally J.

12/23/2014

I'm happy to continue this company's 5 star review history. Not only were they able to schedule us in the day after I made my call, but they identified the problem and replaced what needed to be replaced at a really good price. I even asked if I was better off replacing the entire unit. The service tech could easily have said yes and taken my money, but he didn't. I let Arizona's Dukes of Air know that I would be using them exclusively from now on.

Michael R.

4/24/2014

Wow most professional service I have had - from any trade. Robert really knows HVAC and equally important honest. He showed me what he was doing, why he was doing it and what I can do to maintain the system and minimize my cooling bills. This is so much more than I had expected. Also they were a great value. I estimate that they were 2/3 or even as much as half as the other big company I had originally called. Given the level of service they are an amazing value. When it comes time to buy new units they will get my business.

Jeff N.

7/13/2014

A bit of bad luck this week with two a/c units having problems. But Dukes of Air took care of them quickly and efficiently. Honest and professional work. Thanks!

Tami T.

07/03/2014 12:00:00 SA

Being from Georgia, we were amused by the name of this company. The ratings made us confident that they would be just as awesome to do business with. We had them do an inspection on a home we were purchasing and followed up with them to do the repairs after closing. No hard up selling, very friendly and personable. Shows you what they are explaining and educated this southern girl on air filters in Arizona (dust!). Bought the service plan. Robert cleaned up any mess from going into the attic and made sure to close the gate. Small things that shows they care about the details.

Mike B.

6/27/2014

This is the first time I have ever left a review on yelp. But I just feel I needed to after having Robert come out and fix my air. He was very friendly, clean and honest. If you live in the east valley and need ac work please call them first.

Paul H.

6/15/2014

Called this company on a hot (103 degrees) late Saturday Afternoon. My outdoor unit compressor fan was not working. They promptly answered the phone and had Robert at my house within 2.5 hrs. Robert was excellent!! Shoe covers on before he entered the house and extremely courteous. He had our unit up and running in about 40min. Price was very reasonable and not even an extra charge for a weekend call. You don't find service like this anymore. My highest recommendations go out to this company. Do yourself a favor, if you need AC work, call these guys!!! You will not be sorry.

Joel A.

06/06/2014 12:00:00 SA

As with many, I always hate having to deal with this stuff. So many times it is an exercise in not getting overcharged, getting people to show in a reasonable time, and everything else that comes along with this stuff. I had called another company when my AC first went out and could not get them to call me back. I got on Yelp and found these folks. Got ahold of someone, the scheduled me for the next day, actually showed up early, and fixed my problem. My problem was pretty bad and actually took all day to fix. In the end, I actually paid less than others would have charged and I feel as if I received top notch service. In short, from my experience, these guys get it. They work hard, they do the job right, and they leave the place as good or better than they found it all for a reasonable price. There really is not much more to say.

William W.

06/03/2014 12:00:00 SA

The company that installed our air conditioners on our new home referred us to their preferred service provider. I felt a little uneasy after speaking with someone at this preferred provider and checked out their reviews. After reading review after review that was not complimentary I found Arizona Dukes of Air. I called and when no one answered I left a voice mail. I was pleasantly surprised when I received a return phone call back within a couple of minutes and an apology. Tonya, told me that she get someone out to my house the same day and told me a couple of the probable issues with our units. The preferred provider wasn't available for two days and had a less than desirable time slot.
John, the owner called me at the time I was told he would be available and said he'd be out to my house in 10 minutes. He arrived, made a diagnosis, and got us back to refrigerated bliss. John showed me the problem and explained the air conditioning system. I really enjoyed talking with him, but it was cut short by my neighbor knocking on the door asking him to look at his system. Before he left he gave my two year-old son magnets and honked his horn.
I promised that if I received 5 star services, I would rate them with 5 stars and leave a review. Arizona Dukes of Air fulfilled their part of the bargain. And now I have too.

Daryl L.

10/01/2014 12:00:00 SA

I saw the reviews for Dukes on Yelp and gave them a call. John (the owner) answered right away and came out to give me an estimate. Surely enough, we in fact needed a new HVAC, since our unit was as old as dirt. Without telling John, I did a price comparison with another company through Lowe's and they were almost 50% higher than what Dukes quoted! Obviously, I went with Dukes and John and his crew arrived right at 8AM today just like they said they would. I cannot say enough about the great work John and his crew did. They did a wonderful custom job on the install and even widened the HVAC opening in our condo (HVACs are larger now than the old one we had built in 1987). John even vacuumed our carpet, fixed the fire alarm, and did some cocking on the ceiling by the HVAC opening. All was completed for NO extra charge. How many other companies provide extra service free-of-charge while providing you a fair price for what you need? The workmanship appears to be superior with the install, since John did the job right without cutting corners. I certainly will recommend Duke's to everyone in the future, and will be utilizing their services in the future. Final Note: I was talking with John as he was leaving a bit ago, and I mentioned to him that people should probably get their HVAC needs taken care of BEFORE the summer season, thus avoiding having to stay in a hotel. John and his tech seemed to agree with me. Thank you fellow Yelpers for the informative reviews.

Note: Originally posted this review several months ago and wondered why it did not post. Apparently, you have to verify you email with YELP first. This was not a requirement years ago.

P. J.

9/20/2014

Technicians may be great, but I just tried to schedule a repair or replacement of a through the wall a/c unit and the woman who answered the phone was extremely confused... Through the WALL? Is it portable? No, I told her, it's actually installed in the wall of the home. No, we don't service portable units. Thanks for listening.

james m.

09/04/2014 12:00:00 SA

John showed up earlier then what he had initially stated, and yes a really cool truck. He determined the problem and pulled out his magic wand and got out A/C working in a matter of minutes. It took a bit to locate the part we needed since this is not a part normally carried on his truck.but . he took care of it as fast as he could and had the A/C working before he left to find this part (circuit card). What a pleasure to work with him, the price we reasonable and i WILL DEFIANTLY CALL HIM AGAIN FOR AND HEATING OR A/C ISSUES. Get the most for for you buck, call John , and i promise you the he will take care of any issue you might have. Did I mention his cool truck?

Cindy O.

8/26/2014

John and Robert came out today on short notice to repair our air conditioner that was not working. Very professional. Did an excellent job replacing a part (rather than try to sell me a new unit) and added freon as needed. They also installed digital thermometers. I am one happy camper with cold air blowing on me as I type! :-) Would highly recommend.

Lin W.

08/09/2016 12:00:00 SA

The air conditioner at my house did not work. I called Dukes of Air in the morning, amazingly they scheduled a same day service for me between 1:00 to 3:00pm. The technician, Mike, came even earlier at 12:00. He found out the condenser motor does not work and replaced a new one in an hour. Both the receptionist and technician are friendly and professional. I explained to them that my warranty company requires the technician to call them onsite to get the authorization for me to get reimbursement. At first the receptionist didn't agree to call being afraid it would take a long time to wait over the phone, but after I explained to her that I called that number myself and found it was fast to get to talk to a representative, the lady agrees to ask the technician to call the warranty company and Mike did call. My overall experience with this company is excellent. All the people I met are understanding and willing to help.

Gregory W.

07/03/2014 12:00:00 SA

Our A/C went out one evening and they came over a few hours later and fixed it quickly. It was expensive, but given the circumstances it was worth it.

Nick C.

6/27/2014

My family and I are new to Arizona, and the sweltering heat :). Two days into buying our home, one of the AC units needed service (on a Saturday night). I called Dukes of Air based on the Yelp reviews, and our service could not have been better. Not only did we not get charged for nights/weekend service, the AC technician was at our home within 2 hours, got us up and running quickly and gave us some great pointers on AC maintenance. Seriously, highly recommend these folks, they are as good as it gets

W D.

6/17/2014

I called Duke's for an A/C check-up, after I found them to have good reviews on Yelp. I have had bad experiences with AC repair companies before so I was nervous and waiting for the upsell. That didn't happen! Robert was my tech and he was awesome! He gave me looked over our AC and noted that it's working great and I don't need anything at this point. That was so refreshing! He's friendly and professional, and clearly knowledgeable about his work. I will absolutely call them again (hopefully not too soon!) and I highly recommend Duke's!

Ben E.

9/15/2014

I first called upon a friend of a friends AC company (Bad Decision) they sent a tech out and billed me $95 for No Issues Discovered, Runs Normal however this was not the case. My AC would cycle on and off every 15 seconds and then again at 30 seconds, the tech said that was normal. I thought I was going mad, like the Edgar Allen Poe Book with the guy killing himself due to the scratching in the wall. But after looking through Yelp I saw 75 reviews of Dukes and all good, hey can't go wrong there right. Exactly! They were prompt to return my call on a Saturday morning, they sent Dustin out that same afternoon, he diagnosed the problem a defrost circuit board. They ordered the part and came back out on Monday as planned and walla! All Fixed. They are familiar with Trane and have all of the right tools not just a set of gauges to test for a temperature spread. Pricing was spot-on-good too. After he was all done he even blew his loud Duke's of Air Horn from the van! Can we upload audio Yelp?

S N.

2/19/2014

This will go down as one of the most pleasant service/ home repair visits ever ! John replaced the blower motor that had gone kaput. He was knowledgeable, considerate, reliable and just as nice as could be. These are the things we all hope to find when having to have an outside service come into our homes and fix things. From my first contact with Tonya to Johns arrival, it was a positive experience. I know that I have a reliable company to turn to, for all heating and air needs. Yee Haw! (I had to put it!)

tom s.

7/13/2017

we needed to call someone for a breakdown on our 4ton york heat pump on june 29th at 7 am. our unit was installed in 2008 and was very efficient and a well built unit. i checked on a neighbor that does refrigeration service. he was not available. so checked yelp for good results and found a five star company, dukes of hazzard, whoops, i mean dukes of air. was concerned i might run into boss hog but was surprised to be able to talk to a live person and not just a recording. with a 96 yo mom in law in our home with us, i didnt want to spend a day without air considering the high 110 degree days. we were set for an appt for 11-1 pm which was great. chris called about 15 minutes before he showed in person. immediately went to the rooftop unit and found the ecm blower fan had failed after eight years. he checked on availability and found only one unit in california and could be had in 7-10 days. so he replaced the fan unit with a temporary fixed speed fan until the new one arrived. came this morning, 7-13-2017 about one hour before the agreed time and mentioned that the part sent was the wrong part so it took a few days longer to get the unit in two shipments. hit the roof almost immediately and took less than 10 minutes up there. altogether was here about 45 minutes. this company, including the personable chris and the efficient and friendly staff on the phone plus the email followup detailing the visits show very professional attitude on their part. will be recommending this company to all people needing ac service and can be sure they will get 5 star service from them. thanks again, dukes.

Al S.

7/16/2014

I had a checkup done by these guys this week and had a very good experience. Previously, I had a contract with different company and every time they came out, there was a $500-$1000 service or product that came highly recommended (or risk dire consequences later!). I'd then feel obligated to do research and/or get a second opinion. I always said no, because I knew this was their MO. Keep in mind this same company had just installed my system within the last 4 years (the 4 year contract came free with the unit). When the contract was up, I went with Dukes of Air. I had them give me a second opinion on the last thing the other company said I needed done (cleaning evap coils) and the tech said if he cleaned it would look no different than it does now... said the system is in perfect working order and did not recommend any additional services. These guys are honest and have great rates. The techs don't work on commission (unlike the last company, obviously). I will definitely sign a contract with them and use them going forward. Good job Dukes!