Arctic Fox Air Conditioning & Heating

You know when someone loves what he do the way he speak about it. We have been using Artic Fox Air Conditioning & Heating for over 15 years! We called then in as we always to a tune-up to get ready for summer. It was a delight to hear the company owner Heath explained to my daughter the AC functionality.
Arctic Fox Air Conditioning & Heating, LLC is a family-owned and operated business started by Heath and Misti Thomas in September of 2008 to provide exceptional HVAC installation and repair services for residents of the Peoria, Glendale and Greater Phoenix Area.
You need service call no other (623) 533-5718

I contacted Arctic Fox per a recommendation from someone who had excellent feedback about the experience with the company, so naturally - I already felt a little bit more comfortable reaching out. I called about midday and nobody answered the call but we left a message for a call back, and we received a call back within 10 minutes. It was a Saturday and we scheduled for a Monday service call on the two units we have for the house. The upstairs unit was sporadically working and wasn't providing cold air so we wanted them to also take a look at that.

The person that came out at 9am was cordial, clear, and expansive in the sharing he provided about what he was doing, what he was looking for, and what we were hoping for. It was a bunch of gibberish to me because hvac isn't my jam but it was helpful information to have later so I could explain to my cousin who does know HVAC. By around noon he was able to determine what the issue was, tell us what part/s were needed and given us a quote for the service. He was going to be able to fix it before the end of the day and something excellent to note is that our old unit (original from '98) still had parts! (Something 2 other companies that had come out wanting us to purchase brand new units had boasted and made us fear!) That in itself made us trust that he was actually trying to help us and not just sell us a new AC unit in the middle of an AZ summer!

He left and came back with parts, a partner to help, and was finished right about 4pm or so. The price seemed fair for the service, parts, labor and overall the experience we had was positive so I was thrilled that by the end of the day, our old original unit (both of them for that matter) felt like they'd gotten a refresh and were back up and running again! Also, the warranty for service covered a year for the parts and 2 years for the service.

Overall a super positive experience and thrilled we didn't have to buy a new unit, that we fixed the issue, and that we feel covered for the next year! Thank you to Arctic Fox for the excellent service.

Ac tune up/repair

Awesome job guys!  On time very professional and explained everything in detail.

Highly recommend!
Heath and his team are knowledgable, reliable and friendly.
They quickly diagnosed the issues, made recommendations and completed the repairs.
I appreciate Heath's excellent communication both in person and via phone/text.
Bonus point for accepting credit card without an additional fee.

Our HVAC had issues and Steve was quick to find the issue. I highly recommend this company for AC issues.

The Arctic Fox team was very professional and knowledgeable. They answered all my questions, provided a very competitive bid, and did an excellent installation of two A/C and furnace units to replace old units. I highly recommend them.

A friend referred Arctic Fox to me yesterday. I called this morning and talked to Tim. He answered the phone, listened to my problem, and had Steve come out almost immediately to look/fix the issue. Steve is very knowledgeable as is Tim. I will only call Arctic Fox from now on. They are reliable, friendly, on time, responsive, informative, helpful, honest, etc. Don't think twice! Call them today! A million thanks! A+++++ service!
Update - had a freeze up the day after and had to have the unit looked at again. Heath came out this time and located the problem and fixed it. He is EXTREMELY knowledgeable. I will be calling him for any future tune up/repaires for sure! Great service. Never has our a/c worked as it does now. Thank you Heath!

We had a packrat take up residence in our 8-year old Mitsubishi ductless mini-split HVAC unit to our bedroom. WTF??? Called the original contractor, their estimate for replacement was astronomical. My wife called her BFF for a referral, and she recommended Arctic Fox. Tim contacted us immediately, offered to replace the system for a reasonable cost, and was there two days later with everything ready to go. Tim and Keith spent literally the entire day installing the new system, including careful sealing of the required new access hole, making sure all wiring and connectors were weather (and rodent) proof, as well as completely repairing the old hole (which was a rough hole that the prior contractor had simply punched through the wall, without any finishing, sealing or weather-proofing). Very happy with the result, I highly recommend them. Bye, George!

Appreciated the fast response when my system went down on a Friday night as guests were about to arrive.  System was restored quickly and the weekend was saved.

Technician was great! He repaired my AC unit swiftly, even went  the extra mile to make a return visit later that evening  when the temperatures  the house was not holding. He ever contacted me the next morning  to assure my AC  system was working perfectly.

A++ service. Quick to come out and quick to diagnose and fix. Will have them back next year for tune up. Bill answered my questions without hesitation!

During the heat wave of the week of July 23, 2018 my heat pump would shut off at the hottest part of the day and then return to normal operation about two hours later. I called Arctic Fox and let Misty (the owner's wife)  know what was going on with my unit. I told her it was not an emergency, as the unit was running when I called. We scheduled Friday of that week for Heath (the owner) to come out and look at the heat pump. Misty stated if it got any worse to call and they would fit us in.

I called back on Thursday morning, as my wife was concerned about our dogs and cat. Heath arrived at our house and did some troubleshooting on the unit. He could find nothing wrong with the unit. After providing him with the symptoms that occurred each afternoon he determined it may be the motor for the fan that cools the coils. It has a thermostat that shuts down the motor at 200 degrees. It did not occur when he was there (naturally). He stated he would return the next day with a new motor. Friday he removed the old motor and lo and behold, the motor was leaking oil near the shaft. The motor was heating to shut down temperatures the previous days. Heath worked fast and diligently to replace the motor as the heat pump was shut down during this task.

When it was all said and done, the motor was under warranty and there was no charge for it. Heath said there was also no labor charge. I disagreed with the free labor, as he came out two days and I know the manufacturer was not going to reimburse him for his time.  I asked him what his labor rate was for the two days he was at my home. He provided me with the cost (I think he may have low balled it) and I gladly paid.

I cannot say enough of the integrity, customer service and genuine care this husband and wife company displays every time I use their services. The big name companies cannot even come close to Arctic Fox's business ethic.

Heath is the best. Very reliable, great prices, knowledgeable and very customer service oriented. Love to deal with smaller companies because they actually care as owners. Wouldn't use any other company besides Attic Fox.

Great service and knowledgeable technicians. We've had companies charge a initial visit fee only to tell us that they don't know how to fix the AC unit we have (commercial Carrier). These guys have only ever sent technicians who know what they are doing. And they are always super-nice and polite. Happy are we found we them.

So my thoughts are when the house hits 102 degrees, call Heath at Arctic Fox Heating and Air, (623) 533-5718, because he is seriously the best - and honest - and reasonable - keeps you updated, and does what he says he's going to do. We've had experiences with less than honest technicians from other company's and it's just not worth it.  We just gave him keys to the house for three days, and we stayed in an air conditioned hotel!  We completely trust Heath and his team, and have total respect for what he does.

I am so blown away by the service we received from Arctic Fox, Heath is amazing!  We were so impressed with how fast he was able to diagnose and fix our ac...and in July!  Only waiting a few hours was a complete blessing in the middle of summer.  We are so thankful to Heath and will be only calling Arctic Fox from now on!

We own rental properties in Surprise and have had a need for a/c repair services on multiple occasions. Heath, Misti and their team are so incredibly responsive, day and night. They truly care about their customers, are extremely knowledgeable, and 100% trustworthy. It is always awesome to find a great small company with terrific people and fabulous service. I could not recommend Arctic Fox more highly!

Literally, the best AC company in AZ. I can't say enough good things about this company. We had an AC unit from 1998 that was on it's last leg. It wasn't going to last through the weekend. Friday I was calling companies and getting quotes, trying to figure out who could help us over the weekend. Not only was Arctic Fox a very competitive price, they were the ONLY company that could help us on Saturday. We had an AC unit installed the very NEXT day!!

Heath installed the unit with precision and the highest standards, everything works perfectly and looks great. His recommendation for units and standards for installation are far superior from other companies.

This is the only company we're ever going to use in the future and we will be telling everyone to do the same!

We decided to install a swamp cooler on our roof before the upcoming summer months. We found Arctic Fox online, requested contact through their website and were contacted back within one hour. Heath, the owner, came over to our house to discuss what we were looking for and to look at the existing system. He tied the swamp into the existing AC duct system, created custom duct panels to fit, and installed a custom water line. They showed up early in the morning, and worked throughout the day to get the system installed. They worked late to ensure the system was installed the same day. His quote for the work was right on and the entire team was very professional. We will, and already have, recommend Arctic Fox to anyone in the West Valley needing AC, heating, evap, or water heater work done. It was the best experience we have had with any company in this industry.

Simply the best AC/Heating company in the Valley. I had several quotes from different companies. Arctic Fox had the best price for the heat pump we were looking for. I signed the contract on a Monday and Tuesday afternoon the unit was up and running. The impeccable service, and quality craftsmanship we received was second to none. If you want your AC/Heating replaced have anyone do it. If you want you AC/Heating replaced with fantastic service from a truly honest and reliable company call Arctic Fox. Thanks you Arctic Fox!

In the 5 years that I have used this company for my house remodeling they have earned this five Star rating - If you need ac or heating or evap cooler work or ductwork or plumbing from repairs to new install this company will not waste your time or money ,I shopped around a lot before my new install ac /gas  heat  combo  ,others wanted more for less work and or tried to lie to me about what all was needed to install unit I have built homes I know what's needed ,In my thirty years of owning homes for my self and several others I rented out to people ,This company is the best I have ever hired .Not a  greedy large company working on commission .

I contacted Arctic Fox AC through their website on a Sunday afternoon.  I had a non-functioning heat pump that I needed repaired.  I was wary about AC repair companies that charged additional fees for weekend work, so I expected that they would contact me the next day.  Heath, the owner, called me within one hour to talk to me about my specific needs.  He promised that a technician would be arriving at my house within one hour.  Will, the technician arrived exactly when promised.  He looked at my unit and was able to diagnose the problem within a few minutes  He had the part in his inventory on his van and was able to install the part within a few minutes.  It was dark outside where he was working and to add to the potential difficulties, it started to rain and the outlet from the roof poured directly on where he was working.  He told me that he would wait out the rain unless it got too late and return the next day.  The rain stopped within about 30 minutes while he waited for the roof to stop dumping the water right on top of the unit.  He finished the installation within a few minutes.  From the initial contact to the finished repair ended up being only about four hours and the price was exactly what was promised.  I even got a warranty on the work.
I will definitely use Arctic Fox AC again and I would highly recommend them to anyone.

I just had Arctic Fox A/C & Heating out to service my a/c for the summer. They were recommended to me by my brother.  These guys are GREAT! It was explained to me in detail what they were going to do. There was a part they suggested to replace - it would eventually stop working and I don't want to deal with a broken a/c unit in 116 degrees. They had the part on their truck and replaced it very fast. The technicians, Heath and William were very knowledgeable and professional.  I will use them again and I would highly recommend them.

My evap motor finally failed and found Arctic Fox via the web. Showed up during the scheduled time and confirmed the motor needed replacement. Immediately after installation, a noticeable hum was coming from the motor as well as heard throughout the house. Arctic Fox returned the motor and installed another and the hum was still there. Obviously, no noise was heard from the motor before. The tech attempted several adjustments to the tension on the belt but still a noticeable hum and that is where it was left. Considering the cost and getting a new motor that sounded worse than the first, the service was sub-standard. The tech was there to install a motor and that happened. But, to troubleshoot with the customer interest in mind..unsatisfied. Over the week-end, my neighbor and I spent no more than an hour determining that the problem wasn't with the motor but with the vibration itself. We tightened the tension and the hum was gone. Arctic Fox will do the job it's called out to do but beyond that, doing the job right, not impressed. That might be enough for some, but based on my first experience with Arctic Fox, it will be my last

Outstanding Service.   I recommend Heath to anyone with hvac needs