Best Heating & Air Conditioning/HVAC in Phoenix, AZ

These folks are wonderful// Not only skilled diagnostions and technicians but also willing to explain and provide understanding for better performance of equipment.  Chris also recommended some other service providers for other house issues.. Now part of oiur family

Called and got an appointment for the next day, which I greatly appreciated. However, no one showed up for my appointment. I arranged my schedule to be home and was left waiting. When I called to see if a technician was going to come, all they could do was pass my information on to someone to call me back shortly. Unfortunately, no one called me back either. It was disappointing not being able to speak to someone regarding my concerns.

We decided that we wanted to get a new complete AC system. Our house was buit in 1961. Imagine how the system looked. There used to be a swamp cooler, getting the idea? I called another AC company before I called Scottsdle Air. They came to our house, in fact come out twice,  provided a quote, told them OK and never did they call me back. I called Scottsdale Air and they showed up the next day on time. Russ went to each room and drew sketches and diagrams and printed up a quote before he left. We looked it over and gave them the ok to start. They came out a few days beforehand to take a second look and get some exact measurements. When the big day came, they showed up when they said they would, cleared out the old metal vents, installed the new equipment, put in registers in the ceiling as we wanted them moved from the walls. they hauled away the old system, cleaned up after themselves and were very knowledgable and friendly.  We chose a Lennox brand and so far very good and very happy. Russ completed all of the paperwork for us to get rebates from the manufacturer and the utility company. We know that you can buy the best equipment and have the worst installers. We got the best of both. That's what really matters to us. Genuine Ol' customer service with a smile. If you need any type of AC work call them first. We would hire them again.

Mr. Alejandro did a fantastic job installing our Mini split, he was very professional and communicated very well about the install and process! Would recommend him to anyone looking for professional install and great service!

Our AC went out ~7 PM in the middle of the hot Phoenix Summer and it was getting hot real fast inside the house. Tony, the owner, came out in LESS THAN 24 HOURS. He diagnosed the problem within about 10 seconds of opening up the unit and had me running again in less than an hour. He is certainly a rare find as you could tell that he wasn't just trying to sell me a brand new unit- it was just an easy fix and much cheaper than a new unit. I appreciate his help and I will certainly be calling him again next time anyone I know has an AC issue.

American Air and Appliance came highly recommended to us in 2013 and we have never been happier!  We have a 1998 heat pump and a 2001 Master Cool plus swamp cooler. Old units!

American Air and Appliance service technicians have always been punctual, call us at least 15 minutes ahead of their arrival and they always have a smile. The office gals are THE best in accommodating service days and times.

They get right to work and when they are done they explain everything they've done and patiently answer all of our questions.
With honest, punctual and knowledgeable employees, exceptional service and reasonable prices, American Air and Appliance is the gold standard in this industry as far as we're concerned! We will never use anyone else!

The new operations manager Gary, and Silvestre came to turn on the system for the warmer weather. Both were extremely professional, friendly, patient and extremely efficient problem solvers.

TOTAL RIP OFF. Charged me $190 before arrival, I should have know better based on them charging me before they even showed up. Then a repair that should have been and additional $30-100 (fuses and capacitor) was quoted as an additional $330. Total rip-off. $520 to replace fuses and a capacitor is simply taking advantage of people!

I contacted Francisco about a project with a family I was working with to get their AC fixed.
Francisco was fast, courteous and VERY Knowledgeable. Francisco will not price gouge you and tells you EXACTLY want needs to be fixed. I will recommend him to anyone in my family and friends circle.

I meant to post a review awhile ago, but never got around to it. I called for service, during a busy time around the holidays at the end of 2013. Received professional service on my HVAC system with a personal touch. Rich came out with his wife to repair my heater. Explained the work before he fixed the problem and fortunately for me it was a quick job. I have recommended Rich to one of my friends and he also received the same professional service. I recommend Rich for all your HVAC needs. I plan on calling Rich for all of my future HVAC repairs.

I have experienced nothing but professionalism and expert service with Bell. Jesse called ahead of time to let me know he was on his way. When he arrived he was knowledgeable and personable which can be difficult to find. I am still in the process of working with Bell but have only positive experiences at this point.

Steve with a new trainee came out to a house we rent to our son and his family - the unit was shutting off for awhile at the hottest times of the hottest days.
He quickly discovered that the unit had too much freon and extracted 2 pounds.  The high pressure shutoff switch was being tripped.  Now this confirmed a diagnosis that Hendel's A/C had made a few weeks earlier, but Hendel's had charged $89 for the service call but wanted about $80 to extract the extra freon.  But Steve's price for (1) the service call, (2) the freon extraction and (3) hooking up a common wire so the thermostat did not need batteries anymore was $55.  Total.
Now how did my system get too much freon?  All I know is that freon was added 2 winters in a row because of freeze up.  I have receipts for 1 pound added by Falcon Air Conditioning on 12/18/2015 and 1.5 pounds added by Hendel's Air Conditioning a year earlier on 12/30/2014.  (These are just the facts and I am not drawing any conclusions.)
So Steve scheduled a checkup in November to troubleshoot my winter freeze up issue.  He indicated it may be the expansion valve at the outside unit that is at fault and not the assumed low freon.  But that is a check that needs to be done when the weather turns cold.
My son and family are happy because the air is finally working as it should and is more efficiently (13 amps instead of 15 amps).  And I am happy because I have found an A/C company that I feel I can trust.

I need to start off by saying that I called Michael at Desert Chill Air Conditioning at 6:00 pm on a Monday early evening.  My A/C unit for upstairs all of a sudden was blowing out warm air and was over 90 degrees upstairs. I couldn't be more impressed with how honest and straight forward Michael was and getting my A/C Unit up and running within 5 minutes!  He found the run capacitor to be bad, which was the best news for me as the customer. He had a new run capacitor on his truck, installed it, and what do you know, ice cold air upstairs again!  Total Cost of $65.  In the past several years, I have been given the run a round with many different A/C guys and companies.  I am so happy to finally find Michael at Desert Chill Air!  His honesty and ethics will never be forgotten in my books.  If you are looking for the run a round and many different diagnosis with these companies, call someone else.  If what you need is a quick and honest job, call Michael at Desert Chill Air Conditioning.  I am so happy I did and still can't stop smiling!

Robert

Ben is very responsive. My AC wasn't working and he fit me in with his other appointments. Within an hour he had the AC going.
I highly recommend.

I called Jaycox because the furnace wasn't working in our casita. They sent a technician out within the hour. Jake immediately found the problem - a switch, which I wasn't even aware of, had inadvertently been turned off. He showed me where it was and left. No charge - just call us the next time you need service. Wow! I'm a customer for the long run! Thanks Jaycox!

We've been relying on Jorge for all of our AC needs for over 10 years, starting back when he used to share a business with his brother. When they sold the company and Jorge went off on his own, we stuck with him. He kept our old unit running as long as possible and then installed a new one 5 years ago when the old one finally kicked the bucket. He has always come out to us same day when we need him which, of course, is always when the AC goes out on an 'excessive heat warning' day. He cares about his customers and goes out of his way to make sure they are taken care of. He always explains everything very clearly so you understand what's going on and he offers a fair price. My father-in-law uses this company as well and is always happy with the service. I recommend them to everyone who asks me if I have an AC that I trust.

Very horrible experience with getting a quote over the phone! I have been in the market for a couple weeks now for a new AC unit for my home. I have received a couple other quotes from companies around the Valley but decided to give George Brazil a call to get a final quote! MISTAKE! Being a young homeowner, I am not very savvy when it comes to purchasing something of this matter! I was speaking with the gentleman over the phone about what I was looking for, he was very pleasant until I had mentioned the 3 other quotes I had previously received and I wanted to compare those quotes to the one he could give me.. Then it got nasty.  He stated I am getting quotes on trash The unit I will get if I go with a different company will be garbage Never go to those cheap mom and pop companies. I understand George B needs to make money, but an experience like that will not help you retain or attract new customers. I am sorry to say I will not be calling this company again, no potential customer should be spoken to like that.. Imagine the treatment I would get if I called to report a problem with a unit they installed... YIKES!

Had an issue that was quickly taken care of. Thank you Lynne for making my mother's gift enjoyable as planned!

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