Best Plumbing Services in United States

Pricier than I had expected.  They estimate over the phone was vague.  The plumber that came out was great.  He was on time and courteous.

I wish I could give more than 5 stars! First of all, Thomas and his team are the third plumbers we had come out after buying a gut rehab back in 2019. We had flooded MANY times since then. It was a literal nightmare over and over. No one could ever find the issue and fix it once and for all! We would have saved ourselves a lot of pain, money, and heartache if we had found this team first. Finally, NO flooding. Thomas came out the same night I called him, because it was raining and he wanted to see if he could figure it out as it was starting to make puddles in our basement. We did not have an appointment until a few days later, but he called and cared so much about our issue and said I will be there in a half hour. No charge! He then got his crew out there within a few days starting on one of the two problems that NOT ONE other professional figured out. Then after both projects were done, he went over the top to help us once again, by agreeing to fill our concrete that had been dug out due to one of the projects. He felt the concrete companies were charging us too much and they fixed the sidewalk themselves. I promise that I am a very particular customer who had extreme basement flooding and we will never trust anyone else again! This company should be the first place you call if there are any issues at all or you just need an honest plumber.

Great service, very nice and efficient. When they got here they realized they needed a different pipe that they did not have in their truck. I was afraid they were going to have to reschedule but they ran to the store, got the piece and finished the project within the estimated time. Very well priced as well. I will definitely use them again.

We had a persistent sewer gas issue in our house for a long period over the winter. It was an awful experience that leaked raw sewer smells into the basement, which was subsequently vented into the whole house through the central air system. We were unable to escape outside due to covid and cold, and it led to a miserable wintertime. I would not wish that on anybody.

We had multiple other companies out to try and address the issue, and nobody seemed to offer much help.

We had Eugene and his team out many times to try and address the root cause, and found a whole host of issues, probably caused by the interior drain tile installation (Reliable Basement).

Eugene and team were professional, on-time, patient, and dogged about trying to find the root case. We ultimately found issues with cracked pipes along the drain tile system, a crack in the floor drain, as well as a collapsed pipe on the city side. All of which was difficult to diagnose due to our house being quite old.

I cannot speak highly enough about First Chicago Plumbing, and would never hesitate to get their assistance.

Kevin fixed our plumbing problem however the reasons for my 3 star rating are the following:

1. he was almost an hour late and he told us he'll be late 5 mins before the scheduled time.
2. he ended up charging us way more than his initial quote. Granted that his initial diagnosis was wrong, we ended up not having a choice since he was already there. He said the parts were more expensive, etc.
3. we referred him to other people and I think since he felt we were already committed,  he wouldnt schedule an early appointment any more so my neighbors ended up waiting a week.
4. Our trusted plumber costs almost 100% less than him. The reason why we hired him was because it was an emergency and we wanted the job done ASAP and our plumber couldn't do it ASAP. As an example, our plumber charged us $80 to replace our toilet. When we asked Kevin, he quoted us $150 AND if there are any complications in changing the toilet, it might be more.
5. he didn't give us a receipt. He said he'll email it to us but he didn't even get our email address!!!

Noticed our storm drain was full of debris and wasn't draining. We called Jesus and he was able to come give us a quote the same day. He ended up cleaning and rodding our drain on the spot. Great service and reasonably priced. We would definitely recommend him to friends.

Tim was excellent. Very knowledgeable. Did efficient and thorough work for a very fair price. Will be using them again for some other projects.

Great service, and really good people! They squeezed me in due to a heavy schedule and took amazing care in replacing my leaky faucet.

Adam is the best! Quick response time and great advice! Called late at night because pump failed and the next day by noon it was replaced. Thanks again!

Called Friday night with an electrical issue and they showed up within an hour to fix the problem. Diagnosed the issue, replaced a bad wire and breaker, and explained the whole process. Great friendly guys, they know what they're doing.

Really great work. Quickly installed a new outdoor faucet. Very happy with the results.

Extremely poor communication. Dmitry wanted to handle everything through text (which is completely fine) and I sent him all the details and pictures I could. He said he was good with the info I sent but his estimate on the work was very vague so I asked for clarity and didn't get any. I then asked if he could email the details and proposal to me, he said Saturday which was 4 days away. i understand he probably has other jobs so I waited.
On Sunday still nothing...followed up saying I want to move forward with the work based on the initial estimate but just need the detailed quote to make sure...he asked for home address and that was it. Monday I follow up again and then said he will send out a proposal once I confirm I am interested in scheduling and it still wouldn't get sent out for another day.
As you can see how frustrating the communication has been. Maybe he does good work once you get ahold of him and seems fairly priced as I compared to other plumbers but if you don't get a quote in a couple days after providing the scope of the job, just move on if you're hoping for something sooner than later
*response: again the issue is poor communication. I did tell Dmitry I was looking for service immediately and it took a week for them to tell me they are 4 weeks out. They did not offer in person, only a follow up call that was not even needed. Screenshot of that conversation is below.

About as honest and straightforward as it gets.  Great guy and even better plumber!  He explained everything that was going to be done, was flexible around our schedule and most importantly fixed the issue we were having.  I'm glad to find a go to plumber we can depend on with fair and transparent pricing.

I had a leak in my water heater and put a request on Yelp for a plumber. Juan was the first to respond and gave me a quote over the phone. 30 minutes later, he was at my house doing a hands-on inspection. He came back the next morning with a new water heater. He noticed that some of the pipes attached to the old heater were out of code, so he replaced them at the original price he quoted over the phone, even though the job took much longer than expected.
he noticed a small gas leak coming out of the area where the gas shutoff valve was and he replaced that as well. There was an extra charge, but I was happy to pay it.
I was very impressed with Juan's responsiveness, professionalism and price. I feel like I got more than what was expected for a lot less than I expected to pay. I highly recommend A & Y Plumbing

Noel was recommended to me by a friend whose loved his work, and I'm glad she did. Noel's had to come over a few times in a pinch. He's quick and thorough. Works great with modern tools like mobile phone pics of what's wrong so he's prepared when he gets there. Accepts Venmo. Great guy. Great plumber.

Wonderful experience this week with Apex. First, their answering service is very thorough and professional. (I didn't know anyone still used answering services!)  Jon came out to help with a toilet tank that wasn't filling. I appreciated that he explained everything that was going on in the tank and how he was going to fix it. Very professional demeanor, knowledgeable and friendly. Well done.

Very happy with Jan's work on our sump/ejector pumps, as well as his thorough communication before, during and even after the job was complete to check in. Confident the problem is finally fixed properly.

Victor was outstanding. He was quick to respond, incredibly courteous and professional and provided exemplary service. He quickly diagnosed the issue with the clogged kitchen drain line, was frank with the condition of our pipes and recommendations should we encounter future issues. I appreciate the honesty and the fact that there was no attempt to upsell. His communication is the best I've ever seen from a contractor. If we have any future plumbing needs, this will be our first and only call. Thanks again, Victor!

Richard removed some cabinets and patched some holes in the wall for me. The work was fast and efficient, and exactly the help I needed. Thanks!

If you have a serious plumbing issue go directly to a professional and skip Drain Works. Erik is a nice enough guy but his niceness could not overcome his lack of knowledge. Diagnosing my issue took him all day and he mentioned several times he'd rather be with his family instead out in the cold and I was out almost $1000 in the end (for his time!!!)with NO FIX!!. When I got a second opinion that company diagnosed and came up with a plan within 45 minutes without me telling them what the first opinion was. If you have a simple issue you might be fine as long as the older gentleman is with him. Otherwise BEWARE.
EDIT 3/10/22: Hi Karla thanks for your reply. You were not there so let me offer some clarification to what you're putting out to the public. The offer to put half my bill ($500) was toward a whopping $5000 of additional work. I did not trust Erik to do ANY more work on my house because each step that he took came with more and more costs. He started at $350 and we ended at $1000. He was too nervous about putting his very expensive camera down my basement toilet so he put it in my second floor toilet which of course came with an additional charge. Why more money to do the same thing? Then, when that did not work even though he told my boyfriend that he was certain it would work he decided to put it down my catch basin for another charge. Again, why more money on top of money to do the same thing? In the end when he was about to leave with no fix and my boyfriend and I were very upset he offered to put the $500 toward the $5000 estimated charges for pursing additional work. No way, no thank you. The professional plumber that came after Erik put the camera in the right place the first time without additional charges and it was fixed with no issues or comments that if his camera broke in my basement toilet I would be on the hook for it. I feel as though Erik should be contacting me with a $500 refund. Just want the public to be aware that serious plumbing issues should be looked at by someone with more experience. Thank you, Ericka.