Pat L.

3/22/2023

Rocket Plumbing did a great job at cleaning out the buried pipe in my yard that connects to my downspout. If you have a clogged pipe, I recommend their services.

Juanda Renee J.

4/22/2023

Amazing!
Luis, my technician was polite, prompt,respectful and reassuring.
He made a awful situation ( my clogged kitchen sink with sewer water backing up), a simple task.I am so thankful that this company took care of my issue so promptly. He even fixed my slow running stream of water, something i didn't ask him to do.. Great job living up to the values your website speaks of.

Kevin G.

05/06/2023 12:00:00 SA

After having a recent bad experience with the plumbing service I normally use, I decided to take my business elsewhere and found Rocket Plumbing. Water suddenly stopped coming out of my bathroom faucet and it seemed like the water shutoff valves needed to be replaced. I reached out to Rocket Plumbing and they were able to get someone out early the next morning.

Eric B. was the plumber assigned to my job. He called me about 30 minutes before heading over to my home, talked through the plumbing issues I was having, and gave a preliminary assessment of what the problem and solution could be. Eric arrived on time, was courteous, and made sure to wear shoe coverings in my home. We talked through things again and he gave me a proposed plan for dealing with the issue, as well as a price estimate, and discussed potential next steps if that did not resolve the issue. He ultimately ended up replacing the shutoff valves, lines, and faucet. He worked efficiently and was very transparent with what work needed to be done.

When he finished the work, he meticulously cleaned up the floor and tried to leave things as spotless as possible (which is something my former plumbing service apparently doesn't care about doing). He also gave me tips on how to prevent the issue from reoccurring in the future and avoid having plumbing issues.

Payment was easy and the receipt is emailed to you. Make sure to mention the $49 discount coupon from their website when you book the job. The only negative about this company is that they get so many calls (since they provide great service) so it may take a few hours until someone gets back to you.

If you want great plumbing service, Rocket Plumbing is the company to contact. If I have any future plumbing issues, this will be the first place I call.

Laura B.

2/27/2023

This morning I could smell sewer gas in my bathroom and knew it was time to have the wax seal replaced. I called Rocket and they had appointments open the same morning. Jeff and Joel came out, did the job, and just left now after cleaning the area around the toilet. They and dispatcher Eric were friendly, cordial, and very customer oriented. There was a $49 discount on their website, so I mentioned that and the discount was reflected on the invoice. I didn't call around for price comparisons, but as far as I'm concerned you can't put a price on customer service, so it was a win for all of us.

Bernard W.

2/24/2023

I do not leave many reviews but Rocket Plumbing really helped me out quickly. I had plumbing problems that needed to be fixed ASAP and they got to me quicker and were extremely helpful. Nick and Mike were on time, professional and know what they are doing. 5 star experience

C J.

10/03/2022 12:00:00 SA

Old building, old pipes and the one draining my kitchen sink developed a hole. Recommended by FIXER - another great company -- Rocket responded to my call within minutes and Eric B was soon on his way, arriving well within an hour of my initial call. After checking things out, Eric gave me his estimate and it's associated costs. He completed the pipe replacement quickly and was gone. Eric was polite, thorough, and conscientious, and I've no complaints.
Should I ever find myself in need of a plumber, I'll call Rocket Plumbing and hope Eric B is available.

matt h.

5/25/2021

Louis was awesome! We had a problem with the spout in our tub backing up into the wall with water going down into our dining room. There was also a small leak in the valve leading to our toilet.

Rocket answered my call and dispatched Louis the same afternoon. He quickly diagnosed the problems and gave us a quote. This is great because prior plumbers have charged by the hour which can get very expensive.

Louis was professional and explained everything. When replacing the tub spout, he delicately removed the surrounding tile. So you cannot even tell. The toilet valve was also replaced to our satisfaction.

Overall, we were very pleased with the quality of the work and attention to detail. So we would highly recommend Rocket Plumbing.

Angela F.

11/22/2021

The amount of money the company charges for a clogged drain is inappropriate and honestly ridiculous. 389 dollars for a clogged floor drain that took 30 minutes. After asking for a discount I got it down to 319 which come to find out there are coupon discounts on their website for 79-so not even the full coupon discount. Then add on the 3% charge they add on for credit card use.
This company also installed my tankless water heater and put it so close to the wall, we were unable to get the serial number off the machine without taking it completely off the wall when I had a leak.
If I was not in a time crunch, I would have done my research and got more quotes. There should be no reason you charge near 400 dollars for a 30 minute snaked drain. I would avoid the company.

Update: I had originally given a lower star. But the owner did get in touch with me and adjust the price to a price that was much more reasonable. He was very nice and you can tell he cares.

Jay R.

11/21/2022

Moved into a new house and needed a toilet installed. Eric came out and walked me through the whole process. Rocket plumber rates are super great and service was beyond awesome!

Annette J.

11/09/2020 12:00:00 SA

This weekend I learned that plumbers are the ones you call to fix a gas leak!

*Insert The More You Know graphic*

Yes, we got a call from the renter of my old condo that the gas company had been by to investigate a leak in the building and (OF COURSE BECAUSE 2020 IS A MONSTER) out of almost 100 units, ours was the one that had the leak. The gas company turned off the gas and said, C-ya! and told us to find someone to fix it. I didn't even know who to call for such a repair but a quick internet search told me that many plumbers do it. So I immediately went to Yelp and started searching.

A few request a quote searches later and the speedy Rocket Plumbers reached out to me to say they could send someone by the next day (aka, today) to fix it. We were lucky (lol) that the pipe with the leak was already IDed by the gas company and that was easily accessible in the basement so they just had to come and check everything out and make the repair which took just a couple of hours. Admittedly it wasn't a super cheap job but crucial for safety so it had to be done.

The communication with the company was great and everyone was so friendly and pleasant. From the first communication via request a quote to the fella who called me this morning to set up the appointment, to the technician calling me to tell me it was all finished, the conversations were friendly and easy going.

It's always stressful when something goes wrong and you're a few states away but I'm grateful that we could find a reliable company to work with. Thanks, Rocket Plumbing!

Ralph D.

06/01/2022 12:00:00 SA

I contacted many companies to get an estimate for a sump pump and a battery backup, and Rocket Plumbing is one of the only ones that offered a free in person estimate, which I really appreciated. During installation, the tech, Luis, found that our old iron plumbing stack was in danger of clogging, and offered to either clean it as best as he could or replace part of it with PVC for a long-term fix; we went with the second option even though it cost more, and we're very happy with the quality of the work done.

Juan M.

11/21/2021

This was one of 4 companies I contacted for estimate to perform under kitchen sink plumbing replacement. They were very prompt in answering my questions and providing an estimate.
It's almost funny how many plumbing companies play games and act like they are doing you a favor by taking your hundreds(thousands?) of dollars for a job they do in mere minutes, not this company. I felt like a valued customer the whole time. Work was performed professionally and promptly at the time he said he would show up (one other company showed up an hour after the 3 hour window HE scheduled to perform estimate, I of course decided not to use them even though the estimate was slightly below Rocket)

Thank you and would definitely use again.

William M.

4/16/2022

Rocket plumbing installed my new water supply line into my 3 flat as well as decommissioned gas lines and trimmed out the 3rd floor claw foot tub. The work for the water supply line was arduous and painstaking, but after weeks of coordinating with the City of Chicago, Rocket performed the installation perfectly. Mike in particular was exceptional at managing the work site, completing the work, and making sure everything was clean throughout.

Tom's work on the inside with the gas line and claw foot tub looks exceptional and was very efficient. I absolutely loved working with Rocket and would absolutely use them in the future.

Katie M.

3/22/2022

I worked with Rocket Plumbing this week to replace two faucets, address a drain clog and replace a garbage disposal. They were extremely easy to work with--from the initial scheduling to provide a quote, all the way through the installation. My home inspector had flagged a few other potential issues that I asked Jimmy from Rocket Plumbing to review, and I felt like he was really open and honest about what was actually an issue, and what my options were, which in a few cases helped me save some money. I will definitely be calling them the next time I have a plumbing issue, and would highly recommend Jimmy to anyone else in need of a plumber.

Andy A.

11/09/2021 12:00:00 SA

Have used them in the past with mixed results. Scheduled work to be performed, took the day off of work to work with there schedule which was initially 9-noon. Was advised mid morning that it would be closer to 1pm. Finally got a call at 3:45pm advising they just finished up prior job.

Iron C.

7/13/2022

Great job. Great price. Great communication. Mike really took great care of our cracked sewer line with a hydro-jet cleaning and stent liner repair. Price was 1/6 of what a competitor quoted; who wanted to bust up the concrete foundation. Rocket's technology made than unnecessary

Sandeep C.

06/09/2021 12:00:00 SA

Amazing response! Called them late one evening and got a call back by 7:15am. Great customer service on the phone and dispatched somebody within 30 mins. It was just a water valve shutoff I couldn't find kn my new home which they helped out on and didn't charge me anything. I'll be a homeowner here for a long tome and I know I'll have issues and will definitely call up rocket again. Ryan and Zee came out and were super professional and polite. Please use rocket!

Olivia R.

1/28/2021

We have used Rocket Plumbing several times over the last three years, from minor repairs (running toilets and clogged drains) to major issues (ejector pump, corroded pipes). Hiring a plumber (or any skilled tradesman for that matter) is always nerve-wracking, but Rocket has consistently provided unmatched customer service. They are HONEST, RELIABLE, prompt, TRANSPARENT and FAIR in pricing. I also like that they are a local, independently owned company.

Our last project ended up being more complex than anticipated. Ryan did a great job diagnosing the problem, and made sure we understood it and was aligned prior to diving in. He also did a great job of updating us as he learned more, and explained possible solutions.

We have since referred Rocket to several friends and neighbors and I feel confident in knowing that Rocket is going to provide top notch service from start to finish.

Suzanne V.

6/28/2021

This is now our go to plumber. We had a crack in our mainline which was causing drains to backup. Another company quoted us $20K to do the repair. We called Rocket for a second opinion. They came the next day and discovered the break was in the yard, not under the house and did the job in half a day for 1/3 the cost. We were flabbergasted and grateful.

Since then, they have come back to do a few other jobs. They have been professional, timely, and given us great options. I cannot say enough good things about this plumbing company!

James F.

6/25/2021

We have used Rocket a handful of times for plumbing projects and couldn't be happier with their work! We've had Dan come out a few times and he is always great. Very professional and knowledgeable!

J&J
Logan Square

Jake V.

4/30/2021

Things are never going great if you need to call a plumber, you know? Like, you are never just sitting around having a nice Saturday afternoon and then think to yourself, you know let's a call plumber. When you are calling a plumber then you have a problem. You have a problem you can't fix on your own.

Which is when you want to call Rocket Plumbing. Kind, knowledgeable, and fast.

Cinthya Q.

9/23/2019

Honest, reliable, helpful.

I am very impressed with Rocket Plumbing. From the first call, where all my questions were answered, to the actual service--- everyone I encountered or spoke to was great.

We needed to do a hydro-jetting to our sewage lines and called about ten different companies. Of the ten we called, only Rocket described different scenarios, different price scenarios, and the entire process. Before they ever came out to my house, I had a thorough understanding of what would happen, best/worst-case scenarios, and next steps.

As a homeowner, it feels great to know I have found a reliable company that says what they mean, does what they say, and is reliable.

Also, highly recommend them for hydro jetting; other companies were going to charge us to hydro jet and then an additional cost to send the camera down the sewer. At Rocket, the total price is for 2 hours of hydro jetting AND the essential step of the camera going down the drain (how else would you ever know the hydro-jetting even worked?)

John M.

9/16/2020

I had toilet work done in late August. All went perfectly. During the payment, I was charged sigqnificantly more than what I was quoted - over $1200!
I called the company back multiple times to get an itemized receipt to have anyone make sense of it. Finally spoke with a manager who agreed that the price I paid did not make sense. I haven't heard back from them. It's been over two weeks. I do not recommend this company. (I look forward to revising or deleting this review if they open lines of communication to solve the problem)

Todd A.

09/08/2021 12:00:00 SA

I had another sewage service handle a backup in the stack. They had told me I needed to replace the line going to the main line. I called Rocket for a second opinion. They used the camera and said it was simply backed up and needed a proper rodding. Nothing wrong with the pipe itself. After an hour they packed up. Best possible outcome. I'll call them again for any future problems.

Kyle D.

11/18/2021

Incredible plumbing Company and support. Extremely knowledgeable, will fix the issue at hand quickly, and are not looking to nickel and dime you for every little thing. End of day not saying they are going to do service every time for free, but Rocket is VERY fair, their reps are kind and helpful and don't mind you watching or asking questions...

I originally found out about this Company from a neighbor who installed a new water heater. Even though they were servicing her building, they came over and gave me their thoughts on an item I was having some issues with. No charge and took the time to explain the issue and help me out.

Also used Rocket for some toilet issues and they were not only super fast to install new hardware, but stuck around to make sure it worked properly and my concerns were addressed. Their phone rep is very helpful and tries best to identify the issue and give prices, but of course you need onsite inspection by their techs to identify the issue and quote official prices.

Put it this way, if I run into a plumbing issue down the road? This is who I'm calling. As for someone giving them a 1 star for showing up late... *yawn* I guess that's the same person that expects a hospital to drop everything they're doing for stubbed toe.

A+, 10/10 service. You wont be disappointed. Finding a good plumbing Company is not an easy task and a necessity as water/plumbing damage is one of the worst things that can happen to your home. Get this Company in your back pocket asap.

Benjamin C.

5/17/2021

Are you looking for a professional plumber to take care of pipes installation all over your house? Probably you want someone to install the new heater you got on amazon.
Rocket Plumbing will work every bid you want them to do. Even cleaning your drainage system, Rocket Plumbing will do that in just a couple of minutes.

The company has a fast customer service available that will cater to your needs. No matter how big or small your problem is, they will be obliged to offer their services with negotiable payment. They accept credit card payments.

They visit you in person to check any issues and will be back to fix them later.
Communication is everything for this plumbing company. They pay extensive attention to every detail to ensure that their client has 100% satisfaction. They have 24 hours emergency service ready to respond to any problem you have with no extra fees.

They are certified professionals that offer a large area of services across Chicago area.
Moreover, for the past few decades, the company was trusted by hundreds of customers around the city. Their reputation was proven the worth of acknowledgment and recommended to be repaired with a professional touch.

Aaron F.

12/30/2020

Fast, professional and friendly. Ryan and Michael had our tub drain fixed in no time, with great communication through the entire process.

This was our second time using this company (first one was a much bigger project) and each time was hassle-free and reasonably priced.

Amanda W.

7/21/2021

We needed a plumbing issue fixed in our 2nd bathroom & wanted new toilets before BOTH cleaning people cleaned our new condo this Wednesday afternoon & our official move-in date this Friday. I reached out to Rocket very late Monday evening for a quote & they got back to me around 7 am Tuesday morning. Despite being pretty busy/booked up they managed to fit us in this morning before the cleaning people arrived in the afternoon. Jake & Tyler were very nice, professional, & efficient. Jake went above & beyond by answering all our plumbing questions & even gave us plumbing/water tips since my husband & I are first-time homeowners. Our new toilets look great. I never thought I'd write a review about toilets or plumbing, but there's a first time for everything. I 100% recommend Rocket to all of you for a job well done by honest & good people!

Kage G.

9/28/2021

Rocket Plumbing saves me again!! Had a horrible pipe backup and I'm in a ground level condo so just imagine the mess and smell. Somehow they fit me in their schedule on a Friday late afternoon. Jimmy and Eddie show up diagnosed diagnose the problem in about 10 minutes and have me cleaned and cleared out in about 30. The were polite, clean, professional and hysterical. This company is amazing!!!

E M.

8/16/2022

This is the second time that I have used Rocket Plumbing, first for a toilet repair (done quickly and professionally) and this second time for fixing kitchen sinks that were simply not draining anymore as well as similar issues in the master bedroom. Jimmy and his assistant arrived on time, evaluated and noticed that my faucet was leaking (an issue that happened after I'd called to schedule appointment). The drainage issues were explained and shown to me, estimates on the spot, and all the work done in a neat and timely fashion right then. I even got the faucet replaced which I had figured would have to be a separate visit. I am super happy with their service and will use them again next time the needs arise. It's nice to have a plumbing service I feel comfortable calling. (Should mention I found them on yelp the first time I used them! Am happy to report Yelp was reliable -- you always feel you're taking a chance when getting home repairs done in Chicago, right?!)

Kurtis F.

4/26/2021

Super fast, they unclogged the dishwasher drain and fixed the disposal....I don't expect plumbing to always be so fast, but they were in and out in an hour. They were upfront about costs and everything, so I didn't feel like they were trying to rip me off. Professional and polite plumbers, highly recommended. Thanks guys!

Brian C.

6/28/2021

Professional, fast work and clear communication. These folks did a wonderful job!

Mike N.

3/18/2020

I was hesitant at first because of the distance between my home in the Western suburbs and where they're located in the city, however, they made it work! I had a sewer line backup last night where dirty water was coming up my basement toilet and running over the brim. The water came up over the brim half hour after I had given up plunging for the previous hour the water that didn't go down, hence my clue as to why the main sewer line was backed up.

I reached out to someone there. The dispatcher gave me a call back immediately. He scheduled a time and told me to expect a call from Mike. Mike gave me a call shortly after and told me he'd be here by the top of the hour. He and his partner, Peter, was 15 minutes early. I appreciated that.

I wanted to learn about what he was doing, as I like learning new things. He didn't mind me standing there and asking questions and did so with a great attitude and a smile. In about an hour or so, he was able to not only rod out space for water to flow to the sewer, but he was able to run a tool down the line to clear the four or five root balls out of the line. He ran a camera to confirm what was down there before removing them and he ran a camera after.

The bill was right, but I've also always understood the perspective of quality and value over quantity, as previous plumbers just rodded the pipe, which is simply a band-aid to cover a bigger issue, whereas Rocket Plumbing provided the quality and value. Along with what I paid, there is a two year warranty to warrant their work in case I need them to come out to resolve the same matter.

Iggy L.

6/16/2021

I called Rocket Plumbing recommended by my condo association. Scheduling went smooth & quick turn around. The 2 workers who arrived were so friendly & quickly resolved the issue. They further assisted me in setting up my shower head. I will definitely be contacting Rocket Plumbing for any future plumbing issues. Thank you for your help!

Stacey C.

3/13/2020

I've used Rocket Plumbing now twice for various plumbing concerns. The first, our dishwasher broke and we found out our hot water valve didn't shut off fully. It turns out our valves were so old they had rusted and needed to be cut out. Our plumber, Sam was nothing but honest and straightforward, he noticed the pipe was also leaking and didn't pressure me into replacing it but said I should keep an eye on it... well, when he grabbed the pipe he pushed a hole into it with his hand.. yep it needed to be replaced. Sam did a great job and also looked at all the other pipes in my condo. A few months later, we were switching to the single sink from a double sink and I called Rocket Plumbing, Sam came out again and did an awesome job re-arranging the configuration and installing an air gap. Everything was done professionally and I would not hesitate to call again for any plumbing needs!

David L.

06/02/2021 12:00:00 SA

I have to rate them 3.5 to 4 stars because at the end, the plumber was able to diagnose the issue and fix my issue. No more leaks, hooray! However, it was not smooth from the beginning.

Our plumbing issue was in the bathroom. There was a leak behind the shower/tub wall. Water was leaking from our unit into two units below us. Horrifying, yes. We did not know why, so we had Rocket Plumbing to come in to diagnose the problem. Two plumbers came in, very professional, very nice guys, no problems there. The problem was they were not thorough, gave us the wrong diagnose, gave us an estimate, and left within less than 10 minutes. I get that they are professionals and would be able to tell what the issue is in less than 5. After spraying the wall with the shower head, they concluded water is leaking behind the wall because we have cracked wall tiles. I told them that it might not only be the issue and ask if they are sure that they do not need to do further test. They declined and said no, that they are 99% sure that was the problem. I was expecting them to begin the repair, but they just gave me an estimate and left, leaving me with unusable shower. I was totally skeptical that the problem was the cracked tile so I decided to run my own test. I turned on the shower head and spray the tub and avoided the cracked tiles. Neighbors notified me they are seeing water coming down their unit. It became obvious to me that these plumbers did not even do this simple test to begin with and jump to their own conclusion.

From this point on, my experience with Rocket Plumbing turned around completely. I contacted Andres, the first person who I scheduled the appointment with, and he responded immediately and reached out to the field manager regarded our problem with the plumbers. I asked if they could dispatch someone else as soon as possible to address our issue. I received a call the next day from the field manager saying that a new plumber will be coming to give us a proper diagnose and that they were sorry.

A new plumber came out, went through all the steps to test the leakage, found where the leak was coming from, confirmed with our neighbor of the leak, and then gave us an estimate. He was able to fix the leak right after on the same day. He was very professional and clean after himself.

thank you Rocket Plumbing. Overall, although there was a little hiccup in the beginning, they were very professional and responded quickly.

Rating: 3.5 to 4 Stars!

Ken Z.

08/02/2021 12:00:00 SA

Jake is really good! He explained well on how the leak happened and why it happened. After he fixed the problem with my shower valve, he also gave me advices on future precautions that I can take to identify leaking issue in the early stage.

I will recommend Rocket Plumbing.

Chris R.

7/27/2021

I needed the valve on my water line under the kitchen sink replaced because it was a saddle valve that is no longer code and was also corroded; I couldn't shut the water off and needed a new fridge installed.
Messaged Rocket through Yelp and they got back to me within the hour. They gave me a quote online after I described the job and sent them pics, no need to send anyone out. The quote might have been a bit high at $409, but it was extremely easy and convenient and they had a $49 off coupon. The other six companies I contacted said they flat out couldn't/wouldn't do the job or it would take two weeks before someone could come by for a quote which would cost a dispatch fee.
Dan came by and did a great job replacing the valve. It's been a few weeks and no leaks and the fridge was successfully installed.
Rocket Plumbing is great and I would definitely use again.

Will C.

1/24/2022

We've been happy with Rocket Plumbing. First impression was another company called them it to fix something they couldn't. From there, they gave us a good bid on additional work. Communication was prompt and informative before acceptance and during the work. I felt like possible issues and approaches were all explained and covered well. No gotcha type charges during or after the work, as well.

Dave A.

4/28/2021

We used Jake and Tyler, and they were great. Showed up when they said they would, charged a fair price, and did what they said they would. Highly recommended.

Lynn J.

03/10/2021 12:00:00 SA

Rocket Plumbing has high quality plumbers and professional service. I have been working with Ryan and Z the past several months. Most importantly, they are skilled and know how to solve problems. They are also honest about what the issue is and whether or not a significant repair is needed. I also appreciate their promptness and level of service. Highly recommend!

L M.

3/30/2020

I had them come out to fix my tub spout and a couple extra things (fix sink areator and install my bidet lol)
Sam was awesome, super nice, helpful, clean, and got everything done fast! No upsells or anything annoying like that and he explained a bunch of stuff to me so I could mayyyybe attempt to do something myself in the future if the tub spout broke again. Great experience!

Saya H.

04/11/2020 12:00:00 SA

We've used Rocket Plumbing for basic toilet maintenance (replacing the stopper), water heater replacement, and emergency sewer backup and overflow in our home. They have always been friendly, competent, timely, and affordable.

When we had our sewer backup emergency, they were able to get to us in just a couple of hours. Mike was great; he diagnosed the problem, fixed the blockage in the sewer line, prevented the overflow from spreading throughout the house, and cleaned up afterwards.
Rocket Plumbing gets all the stars. Highly recommend!

Ron H.

2/18/2021

Amazing job! Our tech Micheal was on time, courteous and did an excellent job explaining the process of hydro-jet drain cleaning. Highly recommended.

Asher S.

3/22/2021

Great service, they had someone out to my house while every other plumber in the city wasn't able to make it for a few days. They were transparent with their pricing and what they needed to do.

Leah F.

12/24/2020

We've used Rocket Plumbing for a number of issues in our condo and have always had incredible experiences. Today we woke up to no water running in our house. I called Rocket Plumbing and they were able to squeeze us in last minute on Christmas Eve. Ryan and Zee came out and did a thorough check of the plumbing and were able to fix it and get hot water back and running. Anytime we've had somebody come out they are detailed, thorough and explain the problem very clearly. Rocket Plumbing is the best!!

Jeffrey M.

11/06/2021 12:00:00 SA

I've called Rocket Plumbing for two separate jobs in the past month: for a toilet replacement and a new hot water heater. Luis did both jobs and he was awesome. There are parking restrictions where I live and access to the unit isn't easy. It didn't bother him at all; he brought both the new toilet and hot water heater up three flights of stairs and removed the old ones, taking care not to damage the new equipment or my building's common areas. As he was installing both, he explained to me what he was doing and when he was done with the hot water heater, he walked me through proper maintenance so I can prolong its life. I work from home and he was so quiet that I forgot he was here at times. After finishing both jobs he cleaned the area so it looked better than when he'd started! I definitely recommend Rocket and especially Luis. He's the best.

Eugene S.

3/24/2021

It's hard to find a decent plumber in this city and after having multiple bad experiences with plumbing contractors over the last month I was doubtful these folks would change my tune. I was pleasantly surprised to deal with competent people who actually cared about fixing their customer's plumbing issues.

I contacted Rocket Plumbing to deal with a clogged sink that occurred recently in our home. They sent out a really amazing crew who were professional and thorough in clearing the drain. The last plumber we used to clear the sink didn't really get the drain as clear as they could have and took off as soon as things appeared to work, but these guys took their time to make sure everything was good and proper and even ended up routing the drain twice once they noticed that the clog wasn't completely cleared up. They were incredibly careful with all of the cabinets and worked super smoothly! I'll be using this company in the future for all of our plumbing services.

Kathleen C.

10/09/2017 12:00:00 SA

Rocket Plumbing has done a great job for me again!

I called around 8:20am and had someone (Nick) out by 10am. Nick arrived promptly, immediately greeted me, put on booties to ensure no dirt was tracked in and started to check out the problem.

Nick was thorough and friendly, explaining my issue and possible solves. He also took a quick look at one other small issue I had.

If you have a plumbing problem, definitely contact rocket plumbing. I've been happy with their service both times - quick, efficient, friendly and reasonable. It's horrible to have a plumbing issue but rocket plumbing will nicely solve it for you without any concerns!!!

5 stars plus!

Robert B.

4/30/2021

Jake and Tyler were great. Very professional and courteous. We needed our our sink waste pipe to be replaced and they both took care of that efficiently. I've used Rocket Plumbing 2 additional times and every time I need assistance, their services go above and beyond.

Highly recommend them.

Julien S.

7/28/2020

Tom and Mike came out last week to help fix an clogged pipe. They were professional and very mindful of their surroundings wearing all the appropriate covid protection gear.
I was really satisfied with the service and will use Rocket Plumbing in the future again.

Jake L.

09/04/2020 12:00:00 SA

Very polite and timely, they were very educational as well. Highly recommend and will be using them again soon!

Z M.

09/09/2020 12:00:00 SA

Rocket Plumbing has fantastic service. As a first time customer, I needed a fix for a leaking pipe. They were positive over the phone, came out the same day, and Ryan quickly solved the issue and kindly gave us some tips to look out for in the future.

Austin S.

8/27/2021

I live in a high-rise, and getting people that do work in high-rise can be tough to find. Jake and Tyler arrived at my place within the timeframe I was given, snaked my bathtub drain, and cleaned up everything. Jake even gave me some advice on how to fix a faucet with poor water pressure. I would highly recommend these guys.

Emily T.

11/06/2020 12:00:00 SA

First time really dealing with a plumbing issue as a new homeowner. The Rocket Plumbing crew was very personable and efficient. They arrived on time, even a little early but you won't hear me complaining about that! They took the time to explain options and costs. Added bonus, they even cleaned up after their visit. Would definitely recommend Rocket Plumbing to others!

Victor B.

7/13/2020

Sent them a request for a quote, got no reply after a week. Seems strange but probably it happened for the better...

Madeleine M.

5/17/2021

They were the third plumbers we had out in the two months after we bought our house and the issue is FINALLY solved! Highly recommend and we won't be using any other plumber ever again.

J.J. G.

11/03/2020 12:00:00 SA

I am so thankful I called Rocket Plumbing for a second opinion. The first plumber I called said that he was unable to cam my sewer and that it would cost $8,500- $10,000 just to be able to get a camera in and see if anything was wrong.

My realtor suggested I call Rocket Plumber for a second opinion. They had better technology and better employees than the first company. The guys who came out (Mike and Tyler) did an awesome job. With a little creativity, they discovered that the pipe leading in to my sewer was not broken, it was just at an odd angle because it was an old pipe.

They found that there was a break in the line by the street. Rocket Plumbing set up a PDP inspection and got the City out here in about a week to confirm that the sewer needed to be repaired (and that the City would pay for the repair). I was glad I did not have to do that paperwork or negotiate with City inspectors myself.

I am so glad I called Rocket Plumbing! Calling them saved me at least $8500. I am so glad I called them and will be calling them for all my future plumbing and sewer needs.

Thank you Mike and Tyler and thank you Rocket Plumbing!

Jack K.

09/03/2021 12:00:00 SA

Jake and Tyler knocked out some p trap replacements in no time. Went above and beyond by also sealing some additional spots with the faucet. Would highly recommend!

Aline S.

01/07/2019 12:00:00 SA

This is probably to he the attention of this company. Quote was estimated but After calling 3 times leaving my email for an estimate of replacing a pipe leaking the Company plumber did not even call back to tell he is busy or do not want to send me a quote for my condominium. There is also another point: the water heater has a leak in the pipe conduit with gas and although there are pipes connected to the water heater I was asked to call another company t
Who does HVAC. Really do I have to chase you to give business? I am unsure how communications are being handled. Every time I have been promised to receive a call back and after a month I still do not have a quote I guess you are not respectful to customers and not willing to give you business referral. This is really not good standard of work ethics. I am not happy to chase a quote

Jeremy S.

12/11/2018 12:00:00 SA

My condominium association has used Rocket Plumbing in the past with mediocre results. Not particularly responsive, but they got the job done in the end.

The last time out they told me I probably needed to replace a major pipe between two units in our building. They pulled the toilet out (so it couldn't be used) then didn't follow up as they promised to. After waiting for 2 weeks (it was a guest bathroom), I called another plumber who fixed the problem in less than an hour. It was a straight forward repair.

Beware, some folks at Rocket may be ok, but it seems like some of their workers are not above making up work to overcharge their customers.

I contacted Rocket before leaving this review. After speaking with an employee and a dispatcher, the owner did not contact me before close of business that day (I was told he was on a job).

Donna S.

12/02/2020 12:00:00 SA

Super happy with new kitchen faucet and bathroom repair work today!
Very nice to work with and fair price.
Thank you

Steven F.

9/28/2020

Mike and Adrian came to the rescue. We had 8 different plumbers come over the weekend that were unable to fix our back up. They were respectful, attentive, and detail oriented. They narrowed down the problem quickly and kept us informed right away. Would use them 10/10.

Mindy A.

07/09/2020 12:00:00 SA

While their employees do wear N95 masks, they not wear gloves or shoe coverings as stated at the top of this page or as I was told on the phone when I asked. The plumber who came out to fix my sink pulled his mask down to talk to me. I promptly told him to put it back on. I am pleased with the work that they did and they were in and out within an hour, they did arrive 1/2 an hour past the 2-hour window because one of the guys needed to stop for lunch. (I was told this when they called to let me know they were going to be late. At least they called). I had to have my kitchen sink rodded (not sure if that's the proper term) and part of a pipe replaced. They charged me $644 for this! I nearly lost my cookies! Are you kidding me? And then the plumber left the mess behind for me to clean up. I still can't get over the sticker price!

Keri M.

6/24/2021

Came on the same day, identified and fixed the issue (pipes leaking/broken under the sink), were super quick, and very friendly. Thanks Jake & Tyler!

Michael S.

08/11/2021 12:00:00 SA

Jake and Tyler from Rocket rerouted an HVAC drain line in my attic which allowed me to eliminate an electric pump. They worked fast and did an excellent job. I'd highly recommend Rocket Plumbing and Jake and Tyler. Thank you!

Ju J.

11/10/2020 12:00:00 SA

I have relied on Rocket Plumbing for both water and gas pipe repairs, (I live in a very old house) and each time they are professional, courteous, and honest.
And whenever I don't rely on Rocket Plumbing, I end up wishing I had.

This most recent visit, they noticed that the fix was as simple as tightening the existing joints and didn't even charge me a penny, not even a travel fee.

You should use these guys for your plumbing needs, and you can trust what they tell you!

Jennifer S.

10/23/2020

Rocket Plumbing is the best. They are the only plumber we use. They installed a new hot water heater in our home. They installed a new ice machine and they helped clear a clogged drain line. They are responsive. On time. Courteous and professional. Today I called and was able to get same day service from their sewer line specialist Mike who was so great to work with! We highly recommend Rocket!!

Carri A.

01/02/2019 12:00:00 SA

In early January 2017, Nick quickly and expertly installed a new water heater in my condo after coming out on NYE for a quote. And I never had a problem with the unit at all!
In October 2018, my upstairs neighbor's water heater blew and caused a lot of damage to my unit, which required the construction company to remove my water heater and HVAC so that the drywall behind could be replaced; both were reinstalled without incident.
Two months later (on NYE, of course), I noticed some water on the floor next to my water heater and my heart SANK. The plumber that did the uninstall/reinstall two month earlier came out and said that he couldn't find the leak so the only solution is a brand new water heater. Then Nick arrived and within 90 seconds found that the water line to the humidifier was not tightened all of the way - a quick turn of the bolt and NO MORE LEAK!

I am so thrilled with Nick and Rocket! The office had quick responses to my inquiries and knowledgeable, super nice, professional work from Nick. Thank you so much!!

Tim G.

06/11/2021 12:00:00 SA

I was replacing a ceiling fan in my kitchen and discovered a live gas line in my ceiling (a holdover from gas lamps; my house was built in 1913). Jake and Tyler were able to come out a few days after the estimate, disconnect the gaslight lines, reroute the good lines, and vacuum the gas out of the old ones - all done quickly, and at a decent price. Great work and a great timeline. They started at 8 AM and were done by 10:30. Would definitely recommend and would call Rocket again. Thanks, guys!

Nate P.

8/14/2019

Had such a great experience with Rocket. I'm a remote landlord and needed someone who wouldn't take advantage of my absence and provide a good experience for my tenant and that's exactly what they provided.

Sam and Luis were kind, professional, helpful, and fair. Although I hope to not need a plumber, if ever I do, it's reassuring to know I have a company I can truest.

For real, such a good experience!

Peen B.

6/24/2021

Jake and Tyler were very helpful and informative throughout the process. They kept me up to date and discussed every step taken and why appropriate. We were impressed.

Clifton D.

02/02/2019 12:00:00 SA

Rocket Plumbing is an outstanding business. They're respectful, honest and friendly. I had a pipe freeze and they were there promptly and assessed the situation honestly. They were clean and organized. It's really hard knowing where to go to get a great plumber. I won't only be using them again in the future, I would highly recommend them to anyone. If you're looking for a great plumbing service please give them a call and save the headache of dealing with someone you can't trust. Thanks again Rocket Plumbing for the help!

Flavius M.

10/07/2020 12:00:00 SA

I've worked with Rocket Plumbing for years in a commercial setting. They are professional and they stand behind their work. Highly recommended.

Carly F.

6/18/2021

I'm a new homeowner and needed a reliable plumbing company to rod out the sewer line and look at a crack in it. The plumbers were very professional, gave there honest opinion and didn't overcharge me for the work. Definitely going to use them again!

Nick P.

5/19/2021

We had some water on the ceiling in our garage and had no idea where it was coming from. Tyler and Jake came out and did a great job diagnosing the problem and fixing what turned out to be a leaking pipe. They explained everything well and gave us options and helped us decide what was best for our needs. They did great work and were very friendly too.

Ivy G.

7/20/2021

Came out to look at my problem really fast. Rusty was very helpful and courteous. He answered all of our questions, and then some. I will call him again for my plumbing needs.

Julia D.

5/18/2021

Thankfully I haven't had many plumbing issues over the years, but when I do, Rocket is always my go-to. The team members are extremely professional and quick to respond, taking down the details of your issues so plumbers arrive onsite ready to go. Most recently, Jake came to do a toilet rebuild to fix a constant running, and to snake my drain. He was timely, efficient, communicative and up front about pricing. Not to mention, taught me what to do should a problem arise in the future! I appreciate their reliability and will certainly use again.

C D.

4/21/2021

Great job by Mike and his crew today. Catch basin cleaning and hydro jetting were done. He was very professional and described the job very clearly.

Jackie M.

03/05/2020 12:00:00 SA

Had a great experience with Dan. Quickly able to schedule appointment, communicated when nearby (within appointment window), free estimate, clear explanation of recommendations and pricing, quickly completed the repair work, respectful. He also provided a few handyman type recommendations unrelated to my repair. Would definitely use them again.

Aaron W.

07/11/2021 12:00:00 SA

We had a very good experience with Rocket replacing our sump pump and ejector pump. They were efficient, polite and walked us through the work they had done as well as other unrelated plumbing questions in our new home.

Jesse G.

08/09/2020 12:00:00 SA

My experiences with Rocket have been good overall. I have found they are a bit on the expensive side, but have come when I needed them every time. Sam and Ryan in particular are very kind and knowledgeable.

Joe M.

5/16/2021

We bought a new home and uncovered a few items we needed a professional to look at and fix. Worked with Rocket Plumbing in the past, so we gave them a call again. Jake arrived and took care of everything we raised concerns about, and provided a few other recommendations with an estimate for things we should consider fixing/ correcting in the old home. This gave us peace of mind knowing the job was done correctly. Will be asking for Jake to come back - highly recommended both him and Rocket.

Lynette H.

05/09/2016 12:00:00 SA

Cannot say enough great things about Rocket Plumbing. Sam was the technician that worked on our kitchen. He is awesome! So professional and so quick.

I would use them again and again! I highly recommend Rocket!

Mary S.

06/03/2021 12:00:00 SA

We have used Rocket Plumbing several times, and they are always great. Jake and Tyler were prompt, polite, and very helpful! They were able to diagnose all of the problems right away and fixed things quickly and left everything very clean afterward. We definitely recommend this company!

Ellen H.

06/02/2021 12:00:00 SA

These guys are just the best. Mike came quickly (with friendly co-worker also named Mike) and did a great job. Immediately understood the issue and fixed my gutter/surface drain perfectly. Whew. Highly recommend!

William B.

6/20/2020

I had a leak spring up on a Friday morning in my water purifier so called the plumber I had been using. It went to voicemail - waited an hour - called again - no response - so called Rocket Plumbing.

A human answered the phone and said he could have someone out in a few hours. Wow! Mark came by right on time - was very knowledgable about water purifiers - and, despite a suboptimal fitting, engineered a solution that took care of the issue. Great service and a super nice guy to boot. Thanks Rocket and Mark.

Highly recommended!

Lana H.

6/18/2020

These guys deserve all their five-star reviews. We called them for a bathtub that had leaked through the ceiling and into our kitchen, and they came out two days later. Mark was extremely friendly and professional, and not only tightened our overflow but also sorted out all our other various and sundry plumbing issues while he was there. I think we've found our Chicago forever plumbers!

David L.

5/27/2021

After a turnover in my tenant unit, the outdoor patio drain was backed up. I tried to clean it twice with no progress. Rocket came within 24 hours, diagnosed my issue, and had the right equipment to resolve it within an hour or so. Service mans was respectful of both the tenant and the cleanliness of the tenant's unit. Explained to me everything they did. Totally satisfied.

Alex C.

01/09/2018 12:00:00 SA

I called Brian at 8pm on New year's day and he walked me through shutting off our building's water when the pipes burst. It was the coldest new year's day in forever and plumbers were essentially not taking calls. The next day he arrived by 10am and stayed until all the pipes were fixed. It's been a week and no problems.

I'm not promising he will 100% be available at any hour of day. But he took my call at a high demand time when he didn't know if our fix would be a thaw, 1 little pipe to replace or tons (it was tons).

He's followed up inquiring if everything is ok and really really knew what he was doing. The epitome of professional. Other contractors should learn from Brian.

Mark B.

12/16/2020

I called Rocket Plumbing on Monday. They sent me a quote that night based on what I told them the issue was. The quote was in line with the other plumbers I contacted. Went with Rocket because they're right down the street from my house and I'm glad I did. The tech came out and realized the issue was a quick 5 minute fix. Took care of it for me, didn't try to upsell and didn't even charge me for the work because it was so simple. I wasn't expecting that but definitely appreciate it. They'll be my first call in the future when I need any other work done. Don't expect free service when you call but you can expect to be taken care of the right way by local, honest guys. I highly recommend them.

Mister P.

9/28/2020

Quick response, was able to get someone out same day to look at my water heater - guys that came out were polite, quick, and wore masks and booties over their shoes in my house. Ended up being a very simple fix, but I would absolutely recommend them for a bigger job based on their quick response and prompt arrival.

Rachel S.

08/01/2019 12:00:00 SA

My husband and I used Rocket Plumbing for an issue we were having with our shower. The tech was super helpful trying to point us in the right direction in terms of what pieces to get from the manufacturer. We had a few communication issues with the manufacturer but after a few trips over, Rocket Plumbing was able to fix our problem at a pretty reasonable cost. I would definitely use them again.

Tasha D.

05/11/2021 12:00:00 SA

Loved they put safety first and showed up with a mask. Jake and Tyler gave worse case scenario as well as best. Told me cost of all needed to be done. Jake did not push the most expensive fix yet the fix that was needed only. People need honesty I couldn't afford the big fix neither plumber new this and still gave me the best job for my needs. Thanx guys definitely my go to.plumbers from now on.

Daniel L.

05/07/2021 12:00:00 SA

I had one of the major sewer company come out and they were not able to free up my sewer clog. A neighbor recommended Rocket Plumbing they came out quickly and addressEd the issue and were able to Jet the line within 45 minutes. The crew of Ryan and Z were extremely proffesional and glad to answer all of my questions. Their pricing were less than the competition. I would highly recommend them.

Jim R.

03/01/2018 12:00:00 SA

I contacted Rocket Plumbing to get an idea of how to handle grease in the drain pipes of a 40 year old 12 unit condominium. Their suggestion was to hydro-jet, I never heard of this method? Brian the owner explained all the details came out gave me a quote and Rocket Plumbing went to work. They did an absolute through job removing what looked like blocks of grease, although it was nasty it was satisfying knowing that no major pipe replacement job had to be quoted and ran by the board and owners.
I just have to say thanks to Brian and his team for working in an efficient and cost-effective way that saved our building so much money. I will use Rocket Plumbing in future.

Damien M.

5/27/2021

Seriously awesome. I just bought a place and this is my first time calling a plumber. I called them up and they were at my door within 45 minutes. Z and Ryan were friendly and professional. I've definitely found my go-to plumbing provider.

Jake W.

4/14/2021

We had a leak and water pressure issues. Luis came super fast and went above any beyond to get the job done right! Would recommend rocket and especially Luis, to people to use.

Mick B.

9/13/2017

So I have used Rocket Plumber a few times over the last few years now. The first couple of times everything was great (needed to replace my sump and ejector pumps at separate times). Was happy with the service. Hence the 2 stars vs 1 star. The last two times have left me looking elsewhere.

The first of these was last year, we needed to use their emergency services for a clogged pipe that was backing up into our sinks, causing our sump to almost fill. We agreed to the emergency cost since it was evening. That's fine, we knew it was coming. But the guy who came out quite rude and made it feel like we were inconveniencing him for coming out in the evening. I chalked it up to a bad day.

The final time was this week. Our water heater went out over the weekend, so I called first thing Monday morning to get an appointment (had to leave a message on a voice mail box that was non-descript and didn't say anything about Rocket Plumbing, so wasn't sure if anyone would even respond). But an hour later, someone called and I walked them through the issue. She requested I take pics of the heater and email it over so they can review and give an estimate/time). By the end of the day, I had not heard back, so I emailed again to check in. Still no response to this day (Wednesday). In the meantime, I called another company that Monday evening who came out within 25 minutes, gave an estimate and had the water heater replaced the next day.

After this last incident, I'm done with Rocket. It had nothing to do with cost (I didn't even get other estimates). Its a service issue and I won't recommend them after this point.

kathy c.

1/14/2020

My home is so quiet now that the drippy bath tub is fixed. Thank you.

I've used a rocket multiple times and referred a friend who just had his hot water tank replaced. They always do a great job.

Michael S.

6/14/2019

I had an issue with my kitchen sink backing up with food which clearly was not from my unit. I had one plumbing company come in and rod it out and when it didn't work too well they quit and left. We never heard from them again.

I called Rocket Plumbing after that and they also rodded out my sink line. That initially worked but the kitchen sink starting backing up again a couple of days later. I called Brian (the owner) and he said that maybe the rodding didn't work too well and we needed to hydro jet the sink line. I called a couple of other companies to compare Brian's quote for the hydro jetting and he was in the ballpark with the others so I decided to go back to him for the job. He came in with his nephew and the hydro jetting machine and they were here hydro jetting for a couple of hours (we decided to just go ahead and hydro jet 3 other lines in our building as well). Brian and his nephew were great!

Unfortunately a couple of days later the kitchen sink starting backing up again so I called back Brian. He found it odd so he suggested we camera the line to see what was going on. Brian doesn't own the camera equipment so he was very honest with me about how much it was going to cost him to rent the equipment and how much he would charge for labor. He came in a couple of days later, video recorded the line and he found what the problem was, the building sink line was back pitched so everything from the units above me was coming down, hitting the back pitch and them coming back up in my kitchen sink. Brian sent me the recorded video and everything which was pretty cool.

So then Brian said we had to go to my basement, open up the ceiling and fix the buildings back pitched sink line. His quote for this job was fairly high but seeing how great a job he had done with everything else and that he knew exactly where the issue was, I decided to go with him. He said it would take two of his men 8 hours to complete the job. The guys came in for the job, it took both of them 5.5 hours and he adjusted the quote down for me based on the fact it took them less.

Needless to say, the problem is now completely gone and we are extremely happy to not have to deal with it any more. Brian is a great professional and I still text him for other stuff to this day. Thanks again Brian!

Alex M.

5/24/2017

I had a tenant with a leaky wax toilet ring. I called Rocket Plumbing at 9:05am, and my new toilet (I could have just replaced the wax ring, but wanted a newer water-efficient model) was installed by 1:30pm. The Plumber, Nick, was on-time and super easy to work with over the phone. My tenant is happy, and thus, I am happy.

A note to other contractors - this is how it's done. Thanks Rocket!

Maureen F.

04/10/2021 12:00:00 SA

Wonderful service! Had quite a bit of work done on our home over two days. Jake and Tyler were very courteous and professional. They explained all the options for correcting the plumbing issues, went over the pricing of each option, and answered our questions. They arrived when they said they would, completed the work in a timely and professional manner, and went over everything when they had completed the work. Rocket Plumbing came highly recommended by family members, and I would not hesitate to highly recommend them to others.

Noga S.

08/08/2019 12:00:00 SA

They were quick really professional and affordably priced. Could not ask for more than that! ... Oh you could! They let me pay with credit card! Love these guys!

MARK K.

5/13/2018

ROCKET PLUMBING is the BEST! SAM and Ben did an absolutely splendid job completing a new hot water heater installation. The job was done very expeditiously in a short time frame working in an extremely small utility closet. SAM and Ben were very meticulous sweating-in the copper pipes as well as a very thorough cleanup.
I would wholeheartedly recommend ROCKET PLUMBING for any plumbing projects!

Jini H.

11/17/2018

I have used Rocket Plumbing before and I will never use any other plumbing company.

Geoff was not only early, clean and incredibly nice but he took care of the problem quickly!

I wish more home repair companies were this good!

Katherine D.

7/15/2019

I've used Rocket Plumbing for multiple projects over the years, from something as small as a leak on an old school tankless toilet to replacing a sewage ejector pit. They're always on time, professional, honest, and offer great pricing. I will ONLY ever call Rocket Plumbing for any plumbing need I have!

Christine L.

6/24/2020

UPDATE: Brian, the owner, immediately reached-out following this review concerned about our experience. We contacted him and walked through everything. He offered to correct the issue at no additional charge, bring all necessary parts, and send plumbers he could personally vouch for. They completely redid the toilet and redid the piping under the sink. The correction was above and beyond what we would have expected.

I can appreciate that things don't always go as planned and the response is even more critical. He wasn't defensive but really wanted to help us out. At 7 months pregnant without working plumbing - I certainly appreciate how easy he made it.

---

Not a good experience. Highlights:

-had them come out to quote work for a faucet, disposal and toilet fix
-told us the parts we needed to supply and we had them ready to go
-show up and immediately say we need valves replaced for another $300. If it was that blatantly visible why was it not included on the quote?
-insist that the drainage is correct even though the individual who quoted us said it was absolutely wrong and needed to be changed or overflow from a blockage would go into our dishwasher - at a minimum they need to get their story straight. We still paid the full quoted price even though none of this was adjusted.
- didn't look closely enough at the toilet issue upon quoting to let us know we needed a new handle. Ok, I can take part of that blame we should have asked/had greater general awareness. But, because of that the job was left incomplete. From a pricing standpoint, initially I was told the toilet would be tossed in for free, then the quote was amended to $97 for the toilet which we were charged and told it's be another $90 to come back and install the handle - basically, double. So we still have a non-functioning toilet.
-the job took several hours to complete with at least one extended break (for a faucet, disposal and toilet)
-they were on time and generally pleasant to us
- could not supply a labor warranty to us upon completion

-pricey, conflicting stories and an inability to correctly quote even in home results in 2 stars..

William J.

2/20/2017

Pretty quick review.

I called about a pretty simple plumbing issue. They asked for a zip code and I told them 60612. The woman on the other end said they do not service that area. Pretty confusing considering on the yelp site it says Serving Chicago and surrounding areas. 60612 is definitely Chicago. Maybe Yelp hasn't been updated. Therefore I go to the website and also see 60612 in the service area. Not sure why this area isn't being served but please be clearer online as your web presence is what will draw many customers.

Update:

Brian reached out to me to apologize for the mishap. I can always appreciate great customer service so I think it's fair to modify my original rating.

Wells Y.

2/17/2017

I used them once before and I liked them. However, this company has become a little pricey.

I just replaced a bathroom faucet at work for $450. The labor cost is $260 for 1 hour of work.

Two days later, I need to replace a faucet at home. I used an Evanston company. The cost is only $253.

I voiced my concern and the company's owner called me to resolve the issue. Price was adjusted down. So, I think this company does care a lot about what it does.

Arvind G.

9/15/2020

I had Rocket Plumbing replace toilet internals and repair a shower faucet handle/valve. I was impressed with their timeliness and workmanship and would use them again for any plumbing work. They reduced the price after looking at the job in more detail and determining they could fix the problem without a wholesale replacement.

Michael E.

12/19/2017

Sam with Rocket Plumbing has helped me out on several occasions now and I won't call anyone else. Sam is very personable and knows everything there is to know about plumbing. He's helped me install a new vanity & sink in my second bathroom which looks/works fantastic. He also helped bring another sink up-to-code after another company used plastic parts to save a buck.

When my kitchen faucet started leaking this week, I immediately called Rocket and Sam got right out to see me. He gave me all of the options for fixing the faucet leak and ultimately recommended the option that would save me money, but was just as good of a fix for my problem.

I appreciated the honesty and Rocket Plumbing will do what's best for the customer. They aren't just out to make money off of you. They will fix your plumbing issues ASAP and are very knowledgeable. The only plumbing company I'll use in Chicago.

Brock M.

01/04/2018 12:00:00 SA

I've had 2 plumbing experiences with Rocket Plumbing. The first one was good, the second one was not.

The first time I called Rocket Plumbing, it was due to a garbage disposal that would not work. The plumber arrived on time, was polite, replaced my garbage disposal and was on his way. It was a little expensive but his efficiency and friendliness won me over.

I called Rocket Plumbing a second time a few months later due to a tankless toilet that would not stop flushing. The plumber was again prompt and friendly, fixed the problem in literally 5 minutes by replacing a defective diaphragm. The total charge was $230. (I later googled the part number. It is sold at Home Depot for $19.99). Seems a little overpriced to me for 5 minutes of work.

After replacing the diaphragm, the toilet was making a strange groaning noise after flushing. The plumber stated the noise would eventually go away. Five days later, the groaning had gotten so loud that my neighbors were complaining! I called Rocket back and was told they would send the plumber back out to take a look.

The same plumber arrived on time but this time had a bit of an attitude. He stated that I claim the toilet never made this noise before but he doesn't know that, blatantly accusing me of lying. He replaced the part again and the toilet miraculously stopped groaning! He left and I thought the toilet debacle was over.

Two days later, the toilet starts to groan again. This time, I called Sloan (the manufacturer of the toilet and of the replacement part used by Rocket Plumbing). Sloan stated the diaphragm Rocket used was the low end version and the moaning is common in older toilets when using the low end diaphragm. Sloan recommended a slightly more expensive version of said diaphragm which should fix the groaning problem.

Thankfully, I paid attention when the plumber was here and I will order the new diaphragm myself and replace it myself, thus fixing the problem created by Rocket Plumbing.

What a headache!

Driscoll J.

9/21/2020

I had a very good experience with the employee the company sent to my house . I had another plumber at my house who couldn't clear the sink drain . This guy had top notch equipment and did everything he could to clear the drain . It worked and was a huge relief to me . Also he was very friendly, and professional. I will use the Company again when the time comes.

Len S.

11/27/2020

Sam and Louis did a great job. They were on time, very courteous and very professional. They were able to fix my sink leak without having to replace expensive parts. I'm very happy with the job.

Sean E.

11/25/2020

Cancelled appointment 20 mins prior to service window closing day before holiday.

Rob H.

05/04/2018 12:00:00 SA

I cannot say enough good things about Rocket Plumbing. I have had them come out to my house on a number of occasions and they are always fast and courteous. When I called them recently I got their voicemail but did not leave a message since I was not sure where I would be when they called back. Within two minutes I got a call from them saying they were sorry to have missed my call.

They always call the day before to confirm the appointment and the plumber always call to say he is on his way. They have always arrived within the first hour of the two hour window they give me.

They are also honest and do not suggest repairs or work that are not necessary. On their latest call, they determined the problem was just sediment buildup in the pipe; they tapped on the pipe with a wrench and got it flowing. They were in and out in 10 minutes. Since I am clueless on plumbing they could have told me I needed a whole new faucet or pipe and I would have not known the difference.

I highly recommend them to anyone who needs a plumbing repair.

David B.

02/04/2019 12:00:00 SA

I contacted Rocket Plumbing after an internet search because a shut-off valve under my bathroom sink began to leak.

The plumber arrived within 90 minutes and assessed the situation. He said it was probably an easy fix, and was correct. Afterward, he showed me what he had done (tighten the valve) and said some firms would tell me it needed to be replaced which would mean opening the wall and lots of additional work. Then, he added, If this happens again, just check that they're snug, don't let anyone J*w you on this, and I was completely stunned.

I can't imagine someone who works in neighborhoods with large Jewish populations would think it's okay to make such a statement. While the work was satisfactory, customer skills need polishing.

Ana-Liza Q.

7/21/2020

Ok soooo - discovered my garbage disposal was not installed to code, was 12 years old, and needed all new P piping. I now know more about disposal cleaning/ maintenance then ever before. If anyone ever needs excellent plumbing services I highly recommend ROCKET PLUMBING.

Rodney S.

4/25/2019

This company is amazing. Came to repair a toilet. Arrived within the designated window of time and got right to work. Danny and Jimmy assisted me and were extremely professional. In fact, they were great! Diagnosed and fixed the problem in about 10 minutes. Told me something about a loose ring that had dislodged. Fixed it and done. No issues whatsoever. I have other work that needs to be completed and I will definitely be giving them a call. Highly recommended.

Arthur L.

7/29/2021

I had a clogged sewer line which caused sewage to backup into my basement. Rocket came out and attempted to clear the clog by rodding the line, but it was unsuccessful. The rodding cost me $400. Then they suggested the hydro jet method, which was successful in clearing the line. It cost me another $450. So basically I was charged $850 to clear the sewer line. Now they knew that the hydro jet was the better method, but they couldn't make as much money off me that way. If you ever call this place to clear a clogged sewer line insist that they use the hydro jet method. It costs $50 more than rodding the line, but it's more likely to work. They know this. I was never advised to the different options involved. This was an emergency and I didn't have time to do research on the best method to ask for. Also I was told that that they would get back to me about whether it was a just a clog or a collapsed line. They never did.

Dann T.

3/31/2019

I have had so many good experiences with rocket. We have a 130 year old house and everything becomes a whole thing.

So we had a toilet backup that wound up morphing into and unplanned replacement of our sewer main. Nick and Matt basically moved into the house with us. Working tirelessly for 10 days, with at least 6 12-hour days in there. I actually lost count.

They replaced our sewer main and also replaced much of our lead and galvanized pipes in the basement. They works hard to help us keep down costs and communicated well without throughout the whole process. They were even wonderful my inquisitive five year old.

I have to say, when he job was done, I was a little sad to say good bye to them. They had kind of become part of our family.

I should also say that I have also had Danny out on a few occasions for other problems we have had with our house. He is also really great and knowledgeable.

Scott W.

6/19/2020

I've used Rocket Plumbing a couple times now. The service has always been excellent and their prices are very fair. They're by far the best plumbing company I've ever used. Highly recommended!

Garrett Y.

05/04/2014 12:00:00 SA

Awesome plumbing service!

We have used Rocket Plumbing twice and both experiences have been excellent. Marlon was our first plumber who helped us with fixing a wobbly toilet. He was able to fix the problem that was created by the developer of our condo. He explained exactly what the issue was. Our second experience was just this weekend. Our disposal was broken and we called Friday night to schedule an appointment. We were able to get a time slot of Saturday. Ben showed up early and was able to inspect the problem. As it turns out, the disposal was just jammed and he was able to fix it no problem. We appreciate his honesty--we would have easily bought a new disposal and had it replaced otherwise. Thank you!

We highly recommend Rocket Plumbing. Both Marlon and Ben are superb!

Colin P.

3/29/2017

These guys are professionals that care deeply about their business. We had rooter work done on our kitchen sink to clear out a clog. They were fast and efficient in diagnosing the problem and fixing it.

I'd encourage people to ask about the coupon otherwise it could be on the expensive side.

Nonetheless, I'd be happy to use them again and plan on doing so.

M M.

11/20/2018

We've used Rocket Plumbing a number of times at our home. They're everything you want in a home service provider.

-They answer the phone when you call.
-They show up when they say they will.
-Their prices are reasonable and transparent.
-They're professional and reliable.

We don't hesitate to call Rocket when we have a plumbing problem and recommend them to everyone.

John M.

8/15/2020

I wanted to update. After I posted my review, the owner Brian reached out to me. He addressed my questions and concerns. Turns out the company recently changed software and there was a mix up in receiving our estimate. We were pleased with the estimate and scheduled the work. The team was on time, efficient, practiced proper safety and polite. Despite the initial miscommunications we were very pleased with the work of Rocket plumbing and would use them again and recommend them to family and friends.

Helen H.

6/16/2014

Fantastic! Came on time, very nice. I called them in b/c my house inspector reported that the toilet base was loose. However, Ben took a careful look and saw that nothing was really loose or out of order. I appreciate the honesty!!

woudl use them again for sure!

Jesse C.

10/06/2018 12:00:00 SA

Danny installed a water heater and replaced the gas lines going to my furnace. Danny is excellent!!! He was so helpful from the initial quote, giving good advice for my situation, and quickly resolving the issues in my house as temperatures were beginning to drop. Highly recommend!

Joshua C.

11/01/2017 12:00:00 SA

Had Danny from Rocket Plumbing out to replace a water heater in our condo. Our utility room is pretty tiny and I was worried about how he'd be able to get it out of there and get a new one in. From the very start Danny was professional, straightforward, knowledgeable and being a craftsman myself I could tell by watching him work that he takes great pride in the service and knowledge he provides. He also unclogged our sink and bathtub and got our water pressure moving better than ever!
Thanks Danny!

Jack M.

08/01/2020 12:00:00 SA

My stinker clogged the pipes and I was standing in doo doo. These guys were quick to fix my mess! Rocket rooted my pipes for good

Happiness L.

04/05/2021 12:00:00 SA

Jake and Tyler were very responsive and took care of plumbing at my Mom's home for new plumbing fixtures and rodding out the bathtub drain. They were professional, kind, and had a positive attitude. The pricing was higher than what I expected, $828 which included about 2 hours of total work from the time of arrival to completion of the job. They arrived and inspected the work that needed to be done, went to the plumbing store, and returned to do the job. I expected that with the new handles and shower head with handle/hose that they would also replace the spout and shower head bar so that all the fixtures would be new at the same time, yet that was not the case. So there is a 30 year old shower head head bar and 30 year old spout with the other items being new, which in my opinion is very strange considering a price tag of over $800. I did not hire this business, yet I was at my Mother's home when the work was done. It would have been nice if they would have mentioned the shower head bar and spout as options. The good news is that things now work. I just feel that one more step in customer care with talking about options for the other plumbing pieces would have been better so that things look nice and new all together. If you decide to hire this business Jake and Tyler are very professional and with one more added step it would have been 5 stars, despite the high cost.

Allison T.

04/05/2019 12:00:00 SA

I had low water pressure in my faucet and called Rocket Plumbing to fix it. They checked the pressure and said it should be fine but maybe there is a problem with the faucet. They didn't fix the issue and charged me a lot. We ended up fixing it ourselves in a few minutes.
The owner was responsive to my complaint and refunded part of my service

Adam H.

8/20/2018

These guys are fantastic! Came out quickly, on time, and diagnosed the problem immediately. Our shower was leaking and causing damage to a ceiling below it, and they realized the problem and helped fix it within the hour. Can't recommend them enough.

Krisztina H.

02/02/2016 12:00:00 SA

I was doing a project for my folks since they were out of town. I was refreshing their main bathroom. Nothing hugely laborious. New faucet for the bathroom sink which I replaced myself successfully.

I needed help with the shower/bath faucet replacement. The faucet was over 25 years old and was incredibly tight. I was afraid of breaking something by forcing too hard. My folks were returning the next afternoon. I asked for a quote on the phone but they wouldn't give me one. I was desperate so I let them come figuring it would be ok and I wanted to use a neighborhood company.

All I wanted was to replace the tub spout and handle (and the shower head neck if they could loosen it since I installed a hand shower.). The staff wouldn't even try to look at the faucet I had purchased to see that it was standard thread without replacing the other parts that exist behind the wall.

Instead they charged me $437 to use their parts to swap out the spout, handle and shower head neck which included labor. I find this incredibly high. Don't get me wrong, the work was good and accomplished what I needed to but swapping out a faucet shouldn't cost close to $450.

I purposely didn't have them go behind the wall. I just wanted the spout and handle replaced since they were leaking really bad from age. If you're in a rush at the last minute, they will get the job done but be prepared to shell out hard earned dough. I mentioned that I found them on Yelp but never got a discount.

M M.

08/10/2018 12:00:00 SA

VERY IMPRESSIVE! We had a leak in our kitchen faucet. This was my first time using Rocket and my wife and I thought that their responsiveness, professionalism and expertise was without equal. Rocket returned my initial call immediately and had a plumber (Jeff) out to our home in less than 2 hours. He diagnosed the problem which required replacing the faucet. Jeff worked on a temporary fix and I purchased a replacement faucet the following morning. I called Jeff and he juggled his schedule in order to do the installation that afternoon.

All work met or exceeded my expectations and Jeff was very mindful about keeping the area clean. The fees were reasonable and considering the quality of the service I feel that I received a very fair deal.

I highly recommend Rocket Plumbing.

Drew T.

1/17/2019

I woke up and discovered a dead water heater at 7am. Danny was at our home by 1130am. He explained my options and had a new water heater installed within hours. Danny did an excellent job and even better was friendly, honest, and straight forward throughout the entire process. I can't say enough good things about him and Rocket Plumbing.

Chip S.

12/27/2016

We had a leaky faucet and purchased a new one from Home Depot. Unfortunately, with the lime deposits inside the old fixture, we were unable to replace ourselves. So, had to reach out for professional help and I knew calling a plumber is not the most economical thing to do, but when your back is against the wall, what else can you do?

We called Rocket Plumbing based upon the stellar Yelp reviews. They followed up and set the appointment. So far, so good.

The plumber shows up early for the appointment and that was great!! We agreed on the price and he installed our faucet from Home Depot.

Here's where the story takes a bad turn. The faucet had a problem with the cold water knob and even after exchanging the knob, the problem persisted. So new faucet, no leak, but bad cold water knob. Through the wonders of social media, the owner reaches out to me THAT night to see what he can do to make the situation right.

After a great phone conversation, we agreed that we should get a faucet from him and that they will get it installed for us.

The fact that Brian cares enough about his professional reputation and wanting to do the right thing, he earns 5 stars from me. So, looking forward to getting my new, new bathroom faucet installed. Thank you Rocket Plumbing!!!

Stacy C.

5/27/2016

I noticed this morning that I didnt have hot water. This has happened before so I tried to re-ignite my pilot light a few times, but it didn't work. I called my normal service company who was so slammed they couldn't see me until Thursday of next week. Now I could shower at my gym a day or two, but Thursday...wow.

So I came to Yelp and searched for water heater repair and these guys were at the top of the results. The guy who I spoke with wasn't sure he could squeeze me in today - being right before the holiday - but he said he would try. He called me back 5 min later and said someone would be by within an hour. So I'm already a fan.

Anthony came by earlier than expected. He checks out my heater and in 5 min it's working again. It *was* the pilot light that I had unsuccessfully worked with earlier. Now I feel like a total idiot b/c I've lit it before. Ugh. He said it was no big deal and didn't charge me for the visit. He told me what to do if it goes out again, and we chatted a bit about future replacement since it is an older unit and probably doesn't have much time left.

I'll definitely give them a call for future plumbing needs. I already have some projects in mind.

Eli M.

06/05/2020 12:00:00 SA

Don't know if they're good as they didn't show up to our scheduled appointment. I called to see what happened and they said we have you scheduled for tomorrow. Again they didn't show. They may do good work but I'll never know.

Rebecca F.

5/19/2016

After a DIY project of replacing the inside tank parts caused a leak, I called Rocket Plumbing. I called on a Sunday expecting the leave a message, and was pleasantly surprised to find their weekend phone line. They took down my info and said that someone would call me the next day to schedule a appointment. To be thorough, I also sent some additional information through the website as a heads up to the plumber assigned to me. Rocket was nice enough to confirm that they got my message. Anthony was on-time for the appointment and fixed the leak in less than an hour. It was a little more expensive than I anticipated - $217 to take the tank apart - but the leak is gone and now my toilet flushes better than before. I also really appreciated that the new gasket they installed/labor comes with a 1-year warranty.

Paid with a check - no issues with that so far. I would use Rocket again, especially knowing that they have such a quick response time.

Jenny O.

12/08/2018 12:00:00 SA

They called back right away, came the next day, were on time, friendly, and knowledgeable. I would highly recommend Rocket Plumbing.

Nathan B.

5/19/2019

I highly recommend Rocket Plumbing based on my experience today with Danny and Jimmy. I had messed up some piping behind the wall of my shower when trying to remove the tub faucet, and Danny was somehow able to fix the issue without tearing apart the wall and tiling surrounding the faucet.

Even though this wasn't an emergency situation, Rocket was able to send over the guys within an hour or two of when I had called. They got my problems taken care of for a flat rate in just a couple hours.

Lisa P.

5/15/2020

We had plumbing problems and called after hours. They had an answering service and called me first thing in the morning and were here by mid-day. Very responsive, great service. Mark was extremely helpful and courteous.

Morris F.

02/05/2018 12:00:00 SA

I hired Anthony at Rocket Plumbing to rod my sewer line. He came to my house, charged me $900 to get 3/4ths of the way thru the job and told me that my sewer lines were disconnected. And that I'd needed to break up the concrete in my sidewalk and replace the pipes. As he delivers this news, a guy standing next to him (wearing a jacket from another company) hands me a $5,000 estimate.

I found this to be suspect and dubious. If there is a bigger problem, I want to know that the original company I hired doesn't have a link to the company getting the much more expensive job.

So I hired another sewer firm, Trenchless Innovations, that charged me $250 to complete the original job. They saw no indication of any problems with the sewer lines.

Grant M.

9/28/2015

I wish I could give them a better review because they seemed nice, but after taking a day off work for them to come and see what I needed repaired and following up with them for THREE MONTHS to get a written estimate and being consistently ignored, I can't. I wanted to go with them because they gave great reviews and they were very professional and nice, but they simply refused to return my calls and provide me with a written estimate. They told me several times they were working on it and still never came through. I don't have time for this and don't think I should have to babysit them so I had to move on and get other quotes.

UPDATE: upon posting my review the owner of the business got in touch with me and almost immediately provided me with a written estimate. He also followed up with me twice and was extremely polite and professional. I gave them two more stars because he obviously cares a ton about his business and customer satisfaction. I was impressed. He apologized laboriously and had good reasons to explain what happened before.

Alicia P.

03/02/2016 12:00:00 SA

We've used Rocket Plumbing twice and they have been very responsive, professional, and got the job done. First time was when our water heater broke in the middle of the polar vortex (who wants to take a shower with freezing water??). Rocket sent someone out immediately and they got it replaced. There was one minor issue, when the plumber purchased the wrong size water heater replacement - though we got that fixed up. Otherwise, we have had no problems.

Today we had someone come out because the ceiling in our utility closet had serious water damage - presumably from our neighbor upstairs. Nick came in and checked out both our unit and the one upstairs. Neighbor's condensation line was not plugged in properly. He didn't charge us at all, which we feel terrible about because he had to come out, but also really, really appreciated his help and, most of all, his HONESTY.

Would highly recommend Rocket Plumbing to others needing help in their home.

Laura K.

8/17/2015

I have used Rocket twice now. Always on time; knowledgeable about more than just the basics---they replaced a bad ejector pump for me last year w/ a 3 year warranty. The same pump had a hiccup about a year later--they came out same-day and fixed the problem and only charged me a $25 visit fee because it was such an easy fix. Great customer service.

I work in property management and find many plumbers difficult to get ahold of and kind of sleasy some times....definitely not the case here. Friendly, up front, reasonably priced, and they care about your problem. I'll continue to use them for my personal home! Thanks especially to Sam.

Stephanie F.

04/12/2019 12:00:00 SA

I have used Rocket several times- they have fixed common issues, replaced our sub pump and most recently come to the rescue with our steam shower. Each time they provide service, they are professional, charge fairly and always stand by their work. I would like to do a special shout out for James who just finished installing our steam shower. I would recommend Rocket to anyone without hesitation!

Dr. M.

7/29/2015

Contacted Rocket and waited a week for an appointment. The plumber showed up and was very thorough in his inspection of my complaint. I mean...most contractor's won't even venture to the Southside of Chicago, so I was glad Rocket showed up.

However, I was told during the service call that I would not receive an estimate until about 3 days. After the 5th day, I called inquiring about the estimate. I was then told I would have the estimate by the end of the day.

Approximately 2 weeks later, and I've yet to receive an estimate...phone call...email...smoke signal or even a Rocket passing by...

My issue was serious, but I'm glad I wasn't drowning from a flood because I'd still be waiting for a life jacket!

Katie G.

4/17/2018

I've used this business twice now--once in an emergency when my washer decided to spew GALLONS of water into my kitchen & once to have them assess a possible leak in my bathroom wall.

These guys are great. They're very kind when you call and take time to answer questions and gather as much info as they can. The response time is crazy fast.

The plumbers themselves are such professional, kind people. They took the time to explain to me what the issue was. They even looked at a much smaller issue I showed them (it prolly wasn't even worth their time) & told me how to fix it--down to the store I should go to--just because they knew I'd save money fixing it myself.

10/10 would recommend.

Justo R.

3/16/2019

Honest and great service! Will not to hesitate to call them gain if I need service. Highly recommended!

Mayer B.

8/31/2018

Called Rocket because my toilet wouldn't flush. I was surprised they could work me in within 30 minutes because they had a plumber in the area. Sure enough, Geoff came by and fixed the toilet and 2 other items I had to deal with. He is young but extremely confident, explained everything in detail and then got to work. He was done within an hour. I'm impressed and relieved because I thought it was going to be a long, drawn-out ordeal. Can't say enough about Geoff and Rocket Plumbing!

Eliza K.

8/29/2018

I was so impressed with the quick and thorough response that Rocket Plumbing gave to my inquiry! I reached out for help with a leaky toilet - and the wax seal and the flange ended up needing to be replaced. Their bid was competitive, and Sam did an amazing job! He arrived right on time, was very thorough with his work, did a great job explaining the task at hand, and really improved the overall appearance of the bathroom (not to mention things are now in tip-top shape!) I'll definitely call them again.

Amy P.

1/28/2020

Oh my gosh, these guys are the best. They come quickly, they are polite and candid, and they get the job done at a reasonable price. I had another guy come out for a simple issue -- they ended up recommending thousands of dollars worth of work! I called Rocket Plumbing and they came out at no charge...looked at the situations...and politely explained to me how the other guys were trying to sell me on things that I didn't need. We discovered them when our sump pump failed and they came to the rescue right away...and we've worked with them on simple issues like toilet flappers too. I will always work with Rocket Plumbing from now on!

Dona D.

10/12/2018 12:00:00 SA

My sink was leaking and I was leaving town, they came straight away, replaced a valve (fixed problem) and didnt charge an arm and a leg. And, they have a real answering service.
I recomend.

Mike D.

4/27/2018

My first choice for reliable and professional plumbers! Have used them several times. Recently confirmed sewer pipe break and they recommended someone to coordinate repairs with city inspector.

Rick S.

4/27/2016

I needed a plumber for a job that I had no idea what he would find. My bath tub was getting no pressure and I was worried they would have to break into my walls.
Sam was my plumber and he assessed the situation and decided to try a couple things first before we went the wall breaking route.
Lo and behold ... He had my pressure back and I had a shower again.
This was my first time using Rocket Plumbing and I would recommend them to anyone...Ask for Sam as your plumber!

Eric W.

05/02/2018 12:00:00 SA

Very fast and on time service with a good explanation of what the problem was. Only issue was the price, $300 to fix a wax seal on a toilet is a liiiiiiittle much. Would use again.

Craig C.

01/08/2019 12:00:00 SA

First time using Rocket Plumbing. Our technician Nick was on time and very helpful in diagnosing the issues we were having with our toilet. He also fixed another issue with our sink free of charge.
I would definitely recommend using Rocket Plumbing.

David G.

8/27/2018

Very fast and thorough with a very reasonable price. I highly recommend Rocket plumbing. Brian fixed the problem and made recommendations for further improving my system, which we really appreciated. For great responsiveness and attention to detail , choose Rocket.

Bob H.

8/23/2018

Have used Rocket Plumbing on several ocassions and they are the best! Prompt, clean, professional, on time and reasonably priced. Recently had Danny and Jim on 2 different projects - new garbage disposal and new Hot Water Heater. Both gentlemen were great to work with and did a fantastic job. Highly recommend!

Kevin K.

8/17/2019

Found myself in a bit of a pickle with my business. We have a great neighborhood bar, that's also a destination for people visiting Chicago from Wisconsin. I got a call from a member of my support staff telling me that the main men's room urinal wasn't draining properly and actually overflowing onto the floor. It was a busy Friday night, but we had no choice but to tape off the urinal for the rest of the evening. When I came in to the bar early Saturday morning, I tested the urinal with a few flushes to see if I could replicate the problem. Sure enough, as expected, the thing quickly filled up and would not drain. I did a quick Yelp search and found Rocket Plumbing. The positive reviews they had under their belt already, coupled with the fact that they were ultra close to us geographically, told me that I found a good company. I called them and told them what was happening and I was told that there was an opening on their schedule at about 12:30, but if they finished the previous job early, they would stop by before that. A couple guys showed up about an hour or so before they thought they would be able to originally, but when you are worried about your patrons not having the full service conveniences we normally have, you are extremely excited to see the expert plumbers arrive to rescue the business. And that is exactly what they did! These guys were great! They assessed the issue, explained to me exactly what needed to be done, and fixed it! I was sincerely impressed with every facet of this experience. They came out on a rainy Saturday, quicker than I could have hoped for, fixed it completely, and left the space cleaner or as clean as it was when they arrived. They also tested it several times to ensure it wasn't going to revert to not working after they left. The clincher for me was that they also tested the sink AND the toilet (which seemed fine to me before hand) just to make sure EVERYTHING was working properly! I would say they not only exceed all of my expectations, but they went above and beyond for us! The awesome part that I didn't even mention yet was the reasonable price. I had convinced myself in my mind that this was going to cost a small fortune given the fact that they came out on a Saturday for an emergency call at the last minute. But much to my surprise, the bill was extremely reasonable and much cheaper than I imagined. Ladies and gents, we have found our new plumber!! Thank you Rocket Plumbing!!

Nancy G.

10/30/2018

Chris came out at night due to a complication on his end but didnt want to leave me hanging, and didn't charge me any extra for staying until 11 PM! Very fairly priced for such knowledgable work, clean work, and a very nice guy.

Abigail D.

08/10/2017 12:00:00 SA

Nick came here and replaced our old kitchen faucet with a new one we purchased . Nick and Mike finished the job under a half an hour and was super friendly and professional. I'm recommending them to everyone. Thanks guys

Theresa B.

06/01/2018 12:00:00 SA

I had an emergency gas leak situation involving several of the pipes in my home. I needed to have everything serviced right away and was able to get a response from Rocket Plumbing the same day. They arrived shortly after I called and quickly got to work on what ended up being a two day project. The associate who fixed the pipes was extremely knowledgeable and explained everything he was doing to fix the issue. I felt so much better knowing all the steps being taken rather than getting a bill with little to no explanation. I would highly recommend if you need same day service!

L R.

1/21/2020

Rocket Plumbing saved us from near-disaster when our ejector pump crapped out (literally). They were able to send guys over to our place in less than an hour on a holiday! Mike worked on our pump and was super nice, thoroughly explained the problem, and waited patiently as we figured out next steps with our condo association. Our toilet was back up and running in about an hour. Highly recommend!!

Thathy P.

01/07/2019 12:00:00 SA

Great service! The plumbers were knowledgeable, courteous, and explained things in a way that was easily understandable. They worked quickly, and when they finished, I was pleasantly surprised that they cleaned up, which I assumed we would have to do. We even shared a few laughs. Highly recommend.

Joseph W.

1/17/2020

We have had a clogged sewer pipe for over 2 years. I can't tell you the number of plumbers we had come out to try to fix the issue and they just couldn't get all the root balls out. Others tried to scare us into spending thousands. Mike came in and got all 4 root balls removed in about 3 hours and restored flow out to the main sewer. While I know it was a difficult job, he patiently walked us through everything he was doing and videoed along the way. He did what no one else was able to do for us at a VERY reasonable price. I can't recommend enough!

Laura M.

1/27/2015

They were fast (available the same day) and on time however I thought it was very expensive. They wouldn't give me a quote for replacing my kitchen faucet over the phone and if they come out to give quote they charge a $25 travel fee (which goes towards cost of repairs). At that point i had them go ahead and do the job but I found them very expensive.

They charged me $225 (gave me a $25 discount when I seemed shocked at the original $250 quote) to change my kitchen faucet (I supplied the new faucet). He was done in 40 minutes.

I should have hired a handyman and saved $150.

Sue G.

11/13/2017

I called this morning and they were able to come out within 4 hours. Quickly repaired a clogged toilet, and checked faucets and other toilets to be sure they were working. They even noticed the door handle was a bit loose and tightened that up. Great experience - thank you!!

Brett C.

01/09/2020 12:00:00 SA

Great service, fast, and seems honest. My technician called me to explain the issue, and then a couple options on how to fix. I'd use them again and highly recommend.

Lisa C.

05/11/2015 12:00:00 SA

I had to fix a leaky tub in our rental unit and Rocket had good reviews on yelp so I called them and was immediately impressed with their professionalism and customer service. They scheduled someone to come out later that week. Marlon checked it out and explained because the plumbing was so old the easy fix might not fully fix the leak, it might be a problem with the entire shower/tub system in the wall which would need to be replaced. I was definitely not up for a huge project so I told him to go for the simple fix, replace the stems, etc and I would take my chances. After there was still a slight drip, so Marlon told me to keep an eye on it, allow the new washers to expand and let him know in a few days if the leak was fixed. In the mean time he didn't charge me for anything and if the leak wasn't fixed he would only charge for parts.

I was extremely happy with this arrangement, and was surprised that he was ok with me just calling back later to let them know if it was fixed. A few days later I observed that there was very little to no dripping so I called him back and we settled up. They had a $49 off coupon on their website so that was helpful.

I will definitely call Rocket next time we have a plumbing issue. You can't ask for better customer service and a more professional organization.

Yair B.

6/15/2017

We had a problem with water coming out of the shower and into the living room through the wall (ruined our hardwood floor, but that's a different story...). Sam from Rocket Plumbing came in, identified the problem and fixed it in less than an hour! The price was reasonable. A few weeks later we suspected that something else was going on, Sam came again and checked that everything is working properly at no extra cost. That's awesome customer service!

Christina K.

04/12/2018 12:00:00 SA

Have had to call Rocket Plumbing three times in the past year and each and every time they have delivered excellent service. Not only have they been friendly and prompt (both the dispatcher and the plumbers), but the plumbers (previously Anthony and most recently Nick) have also been extremely educational. Each time I have learned something new, and they are very patient with me to make sure I understand so I know exactly what is causing the problem and how to avoid and/or fix in the future. It's just great to know exactly who to call in times of need like this! Thank you, Rocket Plumbing!

Dave C.

10/30/2017

These guys are great. Response time is extremely quick (usually within a day), and their staff is very professional and friendly. I like their per-task pricing -- it makes a lot more sense than charging by the hour because that way you're not hosed if they have to run off site and pick up parts or if a task takes longer than anticipated. They explain the rationale for the repairs very clearly so you know why they're doing what they're doing (and so you know they're not pulling the wool over your eyes). Have dealt with them a number of times and they're my go-to plumbers.

Terita S.

9/29/2017

I needed a new toilet installed and received a few quotes. Rocket Plumbing was the most reasonable. While I wasn't sure if they were better than the others, I had to decide, so I just trusted the previous reviews. I'll say in this review they were extremely prompt when they came to provide their quote and explained to my satisfaction what needed to be done. They also provided their insurance promptly to my condo management office. They arrived on time for the job, completed it quickly, and left my bathroom clean. I highly recommend them!

Jennifer K.

01/09/2018 12:00:00 SA

We returned from being away for Christmas to come home to a frozen hot water pipe in our kitchen. I reached out to Rocket Plumbing via the yelp quote/messenger. I was able to chat to the owner and I believe it was on New Year's Eve! He was able to get me on the schedule on standby for 11am. Well, Danny showed up right at 11am! He was great and explained what he was doing and answered all of my questions. Thankfully the water line thawed quickly (some can take longer he said). He even spoke to my husband on speaker phone to explain what happened. I asked a question about water pressure in our master shower and he even suggested a brand of shower head to buy.
Danny and Brian (the owner) were both great to work with and we will definitely use Rocket Plumbing for any future needs. I already recommended them to our friends!

Timothy T.

02/11/2015 12:00:00 SA

Ben was just great! He came out once to replace our busted water heater and not long after, we needed him to come out again and fix our clogged bathroom sink and our low water pressure in the kitchen and bathroom.

Ben is great, not an annoying sales guy, doesn't make up stuff that is wrong with your plumbing. He comes in and gets the job done and doesn't make you feel weird about having him in your house.

Anyway, these guys will definitely be our regular plumbers and friends.

Give them a shot. I can't speak on pricing, I don't know what costs of things are but they seemed decently priced for the job.

Nette M.

12/31/2015

12/31/15
WOW - these guys are great! They came out in October to unclog my tub and the price was reasonable and the rep was very helpful and friendly. I called back yesterday because my tub was draining slow again, and I got an appointment for the next day. Two reps came out and found that the problem was easily fixable and showed me how to do it myself if it happens again. These guys are honest and are really looking out for the customer. I always assume I'm going to get ripped off by any type of service rep, but I really trust Rocket Plumbing. I highly recommend them!!

Andrew M.

10/16/2014

Rocket came out for an estimate for a sink install with garbage disposal. I was quoted a price over the phone and when they arrived I got an estimate for 3 times the cost. I understand that things change when they arrive on site but wow.

They are on time and have a great phone receptionist but their pricing is crazy. I had them come out a year ago to look at my washing machine connection and they wanted to charge me $150 to hook up a hose I was able to do in 2 min.

Their pricing is something I just cant justify for no matter how prompt and professional you are. Best of luck.

Yolanda N.

6/25/2018

Rocket Plumbing is consistent with their great service! My daughter had a leak in her condo. The plumber came on time and fixed it! Then I had an emergency at my house. A sewer needed to be rodded. Dennis worked for 6 hours with the clogged sewer. When that didn't work they used a hydro-jet system. Problem solved! I highly recommend this exceptional company. Knowledgeable plumbers, timely service, and a company that won't rip you off.

S L.

6/21/2018

Really great team and group of plumbers, helped us with an outside drain and was able to answer all the questions our neighbors had.
Thank you so much!

Paula M.

06/08/2017 12:00:00 SA

Visiting my elderly parents from out of town and noticed a leaking toilet. Called Rocket Plumbing and got answered right away: clear communication about the schedule, a reminder phone call the night before, a wonderfully short window for anticipated arrival time, professional & friendly service person, upfront quote and then fine service. Problem solved. (I really wish all of my customer experiences were as smooth as this one!)

Jackie L.

6/13/2018

So pleased with the level of service provided for sewer rodding. They showed up right when they said they would. Prior to hiring them, they talked me through the difference between hydro-jetting and traditional sewer line rodding beyond the price. We are just maintaining the line (no issues we were are of) so the traditional sewer rodding service is what they recommended. Their fee for service was reasonable based on the comparisons I did. Nick was professional, described the status of the sewer line (a little tree root clog that was easily taken care of with the rodding.) Will call these guys back for other plumbing issues.

Ryan K.

5/23/2016

I worked with Rocket Plumbing on fixing a leaky external water spigot that had ruptured in the winter. From start to finish I had a great experience with Rocket Pluming. With starting a conversation online with Yelp, to a call to diagnose job and discussing a repair estimate, to scheduling an appointment.

Their staff was on-time to the appointment, friendly, and able to perform the job in the time they estimates and were very tidy. Additionally their plumbing solution helped mitigate this issue from happening again.

B A.

06/01/2017 12:00:00 SA

Garbage disposal went bust - Rocket Plumbing was easy to schedule the work, and Anthony did a great job with the repair. He also provided feedback on basic usage of the disposal for future use. I plan to use them again in the future.

-Brian

Amber N.

05/05/2017 12:00:00 SA

We had a shower leak and Rocket Plumbing responded right away. Tony came out and was super thorough and diagnosed the leak. He said it was a tile issue and gave us a recommendation for a tile person. After spending 1/2 hour here, he wouldn't accept any payment, just said he was glad to help. I highly recommend them for their thorough diagnosis and honesty.

Michael G.

12/10/2014 12:00:00 SA

I needed a plumber after a washing machine installer told us that we had a corroded cold water valve that could not be turned off. After trying to fix it myself, I realized we'd need a plumber. Ben was able to get the valve turning again and did a quick job for the price of the service call and also quoted prices for replacing the valve, and, in a worst case scenario, a price for replacing the entire hot and cold water panel.

Great, honest service, and I would definitely use them again.

Brittany W.

3/30/2017

Update:
I received a voicemail from Brian, the owner, to apologize for the miscommunication. I think the issue is that Rocket Plumbing has 2 websites, rocketplumbingnow.com AND rocketplumbingnow.com/ye…. On the About Us section of the former, it says they serve all of the Chicagoland area, while on the Service Area tab of the latter, there are the specific zip codes and a map of the service area. The regular website does not have a map or list the service area and that is what I was going off of.

Orignal Post:
I had a similar experience as William J. I called and the lady asked for my zip, I told her 60653 which is in they Hyde Park area and she said they do not go south of Roosevelt Road despite Yelp and their website saying they serve all of Chicagoland Area. Very confusing and disappointing. Please update your website and yelp if you do not serve all of the Chicagoland area.

Jennifer M.

5/24/2015

The guys at Rocket are great! They called back right away, asked a lot of questions about my problem, had me send pictures for an accurate quote, called ahead to prepare me for a potentially expensive problem after seeing the pictures, and arrived 10 minutes early!
After seeing my water heater in person they identified what turned out to be a very minor problem and only charged me the $25 transit fee. They could have done expensive diagnostics and charged me a giant fee but they were super honest and really helpful in explaining the issue and a few other features of my water heater.
These guys saved the day and did it with a ton of integrity.

Allison D.

5/22/2015

I sent a message to the business on Sunday asking for an estimate to install a water source for a hose. I received a response on Monday, and by Friday I had a plumber at my house. The service was courteous and scheduling the appointment was easy.

I was expecting to receive an estimate and have to schedule another appointment, however Sam was able to figure out what I needed and complete the project that day. He was so helpful in providing a lower cost solution for what I was trying to do. He was very professional and very friendly.

I would highly recommend Sam of Rocket Plumbing. I really appreciate his help!!

Jamie B.

10/30/2014

Highly impressed with this company! I called one day and got VM- didn't leave a message just hung up because I had to run into work. Shortly thereafter I get a call back and voice message from their receptionist letting me know that if I needed a service to call her back and they would get something scheduled right away if it was an urgent issue. Very nice.

Well it wasn't an urgent issue, but fast forward three weeks and our new kitchen faucet is installed by Sam- who was super nice and very professional. He even called while he was en route to our Saturday morning appointment to give me the heads up he'd be arriving shortly.

Definitely a 5-star company with great people who work here. I will use them again for any of my plumbing needs.

Elizabeth K.

01/07/2017 12:00:00 SA

This was the 2nd time we've used Rocket to fix plumbing issues at our rental property. The first time went smoothly, the tub drain was unclogged and the drain trap cleared (old technology - old building!), and a new expansion cap installed. The plumber was tidy, left our tenant's bathroom as clean as he found it & in good working order.
This week we had a clogged bathroom sink drain. Donny called when he was on his way (per my request because I don't occupy the rental; want to make sure I'm there when the plumber gets there) and called again when he arrived. He was friendly and even though it was dry out, put on protective booties over his shoes to minimize any mess he brought into the unit.
He quickly & easily resolved the clogged sink drain and checked on 2 other minor issues. He didn't charge us a dime for coming out. He said It was no big deal, I didn't need any tools or machines. Just call us next time. I absolutely will use Rocket again and plan to request Donny. Thanks for the great service!

Amb O.

8/15/2019

Called based on the reviews. Happy we did. We got Jeff who was just GREAT! We had him back again within days to fix a different problem. He will be our gay moving forward!

Emily S.

11/16/2017

We had a really great experience with these guys. It was hard getting any company to come out for our bathroom renovation with a difficult condo association and scope of work. It took almost 3 months for our condo association to approve the project, but Rocket continued to be persistent and understanding until they could start. The work ended up being a lot harder than we had anticipated, which of course led to the price being higher than the original quote. However, they continued to give us a fair and honest price and were upfront about everything they needed to do. Brian and his team were very professional throughout the entire project. I would definitely use them again and recommend them to anyone who needs plumbing!

Stacy B.

02/09/2017 12:00:00 SA

Rocket Plumbing did a great job from start to finish! They answered my call immediately and were able to set up an appointment for the next day. Nick and his assistant were awesome! They were on time, professional, worked fast and helped to fix our leaky toilet. I will definitely be using Rocket in the future for all plumbing needs!

Amit K.

11/21/2014

I called and these guys were out the first day to make an estimate and check out what was going on with my water heater. the next day Ben and George came out and installed a brand new water heater in addition to doing a lot of great pipework that was needed. I definitely recommend both of these guys to anyone as they make a great team and a very quick and efficient. I had some concerns about smelling a little bit of gas the next couple days and Ben came out right away on his off day to double check all the work to make sure there was no leaks. I would highly recommend Rocket plumbing and an extension Ben and George for their great work.

A few other things to note, I had recently torn my ACL and they were very accommodating. Furthermore they were very friendly with my 1 year old dog.

Ted P.

8/24/2017

----updated note ----
Brian (owner) call me after I posted the review below. Long story short he's making it right. He was very sincere and I appreciated it. It's rare to find a service industry vendor, especially a plumber, that really cares as much as he does.

--- original note below ----
I've referred Rocket Plumbing to lots of people. Was really happy with the service I got. So I was disappointed when I called on Tuesday morning of this week to get a question answered to be told that a plumber would call me back the next day or possibly that day. It was literally just a question to help determine whether a plumber needed to come out but whatever. I received no call back on Tuesday or Wednesday. I called this morning (Thursday) and was told that they'd try to call me today. I get that everyone is busy (they said no one could come out until the following week) but to not be able to call someone back in a reasonable amount of time is a little suspect. I'm going to give Scottish Plumber a try now.

Jamie T.

10/04/2019 12:00:00 SA

We recently found ourselves with 2 leaks and a damaged sewage pipe after another company did some preventative rodding. The Rocket Plumbing team was persistent and worked so hard to fix all 3 of our issues. We're so thankful for their expertise and desire to make things right for us. Thanks!

Mallory W.

6/29/2017

Sam and Zee were at my place within 20 minutes of scheduling an appt. They were so nice, explanatory, and honest. This is the 3rd time we've used rocket plumbing and every time has been more than pleasant! They are punctual and trustworthy! We will continue to use them for all our plumbing needs!

Claire B.

08/02/2014 12:00:00 SA

I was given their number by another person in my condo building. I am very glad they did because not only did I get my toilet fixed but I also got more information than expecting about the workings of pipes, drains and psi levels.

My building recently had a newly installed water booster pump, they DID NOT call Rocket Plumbing and for that I am very sorry. If they had called Rocket I know for a fact that our building would not have had or having the problems that most of us are experiencing. It would of saved many of us the headache that the new pump has caused. I will make sure to send an email to the rest of the building recommending Rocket plumbing for any more issues which might occur in the future. Nice people to do business with and excellent service.

Jerry D.

6/14/2016

I have mixed feelings about writing this review because I am shocked at how expensive some of these service people are. I realize these companies are in business to make a profit so I do not fault their efforts to generate business but I have to wonder about their approach. I do not need a salesman trying to sell me something or giving me an overpriced estimate without even knowing what the problem is.
I called Rocket after finding them on Yelp and explained to the dispatcher that my 8 year old Whirlpool water heater stopped working. I explained to this person what I knew about the problem. I had done some research on the web before I called them. It was Friday and he said they could have a man out Monday morning.
Monday morning Anthony showed up with a helper and upon looking at my water heater, he tells me they do not service Whirlpool. What? I told them what I had when I called them three days earlier so now I am wondering why they even bothered to show up? He said he would be glad to give me an estimate on a new unit for $1525 installed or if I got the part to fix the one I had they would install it for about $300.
Anthony left and now I am completely frustrated and shocked at how I am going to deal with this situation. I called Whirlpool to get a manual and some technical help and they gave me the names of 3 other places that would deal with my problem. I looked each of these 3 places up and the reviews said the same about all 3 places. Very expensive! Unfortunately I am retired and not rich and need to be practical.
After a few hours I decided to do a search for a local plumber and found a very nice guy in Evanston. He came out within the hour and sat down on the ground in my basement next to the water heater and eventually fixed the problem in about an hour. He had a lot of knowledge of how water heaters worked. Total cost $50. He discussed future problems I might have and I ordered the part he suggested from Whirlpool for a $30 shipping fee in the event that the unit goes out again. Whirlpool has a 12 year warranty on parts so you have to get someone to install it or DIY. I would hire this guy back without question. Update: Unfortunately his repair only lasted 2 days and I had to spend $1000 to replace the unit)
Follow up. The owner of Rocket called me and apologized for the misunderstanding. He will speak to his staff about how to change a few things about the way they approach customers and being upfront on what brands they work on. I think they mean well but I guess this was an unusual situation and they do seem like very nice people.

Peter C.

7/15/2014

I called Rocket this morning and recieved a return call within minutes. Marlon was scheduled to come over at 2pm and he arrived on time. The service was quick, and reliable. Marlon came with his partner Fernando and they restart my disposal and fixed the basin of my sink. The overal cost was cheaper than I expected and the service was excellent. I found them to be very trustworthy.

P

Kitty H.

11/08/2019 12:00:00 SA

This company is my 'hero'!!! They have never let me down!! I called about a clogged bathroom sink in my Airbnb upstairs, with a guest checking in shortly, and they make room for me and send MY FAVORITE..Sam and his partner Louis...and in no time at all!!! The sink is cleared of some weird mess the last guest put in it, it is running clean..and the bathroom is spotless as they leave it that way!! They are amazing on their prices..and I am so appreciative~~~ Knowledgable, pleasant, informative....this is THE BEST COMPANY EVER!!!!

dan g.

12/08/2016 12:00:00 SA

Rocket plumbing was really fast and helped me out with a bunch of things when I moved in to a new home. They were able to come out and fix my issue the same day I called them for a quote! Repaired a garbage disposal, sink flow and gave me an estimate for a new water heater. I would defiantly use them again.

James C.

02/09/2017 12:00:00 SA

Rocket did a lot of work in my home and I can't say enough about them. Reasonable rates, fast service and the work was done right. Sam came out and explained everything that needed to be done and even how to improve the existing service. He was very friendly and you could see how much pride he had in his work. I highly recommend them to anyone in need of quality service. Decent pricing too.

B P.

6/29/2017

Nick with Rocket Plumbing came out today to take a look at our water pressure issue in Wicker Park. Scheduling was easy, left them a message and had a response within an hour. Got a 1-hour appointment window of time, actually had a call 30 minutes before that Nick was done sooner with other appointments and if it would be ok for him to come now, which was nice. He took the time to understand our problem and look into the potential causes. We discussed all options and he actually figured something out that past plumbers and contractors missed. He was very professional and although our issues is not completely solved (by no fault of his at all) he did make things better and provided suggestions for other solutions should we want them. We are satisfied with the result, we will be using RP for all our future plumbing needs. Thank you.

Mike M.

5/30/2019

They did it again! After I had a friend of a friends plumbing company came to check out some of the issues I had they weren't able to fix the problem. They wanted to open my walls which was going to cost a lot. I decided to get a second opinion and remembered Rocket Plumbing did great work for me a few years ago. Well sure enough they came in and fixed both the issues the other company couldn't. You guys are great and a life saver! Thanks to Nick for getting the job done.

M. S. S.

12/19/2017

Kitchen sink plumbing sprang a leak. Called Rocket on Saturday, got a speedy return call because my number had shown up on missed calls [hadn't left a message], made an appointment for Monday morning.
Danny arrived promptly on schedule, diagnosed the problem, proposed a solution [new faucet, which he could provide right away], left to pick up the new faucet, returned & installed it lickety-split. The price of the new faucet included installation. Problem solved with as little fuss as possible--and at a very reasonable cost. Rocket will be my new go-to plumber.

Nikhil R.

8/26/2014

This is an INCREDIBLE company

I used Rocket Plumbing twice. First for an inspection/evaluation of the plumbing in the condo I was about to buy. and then second to actually fix the issues once we bought the condo.

Sam was the plumber we used both times and he's just the best. He is very knowledgeable, personable, and courteous (e.g. used shoe-protectors before walking around our new home, which was a very nice touch). What we also liked was that he gave us multiple options, from very thorough fixes to band aid solutions, gave us the pros and cons of each, and let us pick the final option. He arrived right on time both times, and finished the job quickly and efficiently. He also went the extra mile and helped fix a couple of items in our new home, move a mattress for us, all with a big smile. Great guy to work with!

Overall, for any plumbing solution big or small, I cannot recommend these guy highly enough

Danielle L.

5/16/2016

I have used Rocket Plumbing twice now. Both times, Anthony was great. He was courteous, professional and extremely knowledgeable. The company is receptive to feedback and eager to build relationships. They will be my Go-To plumbing company from now on.

Pyone T.

4/26/2014

My first present as a new homeowner occurred a few weeks ago. As I was taking a much needed shower, the hot water heater in my condo suddenly stopped working! Early the next morning, I called Rocket Plumbing based on the amazing reviews on Yelp. The person setting up the appointment was able to have someone come out by noon. She even gave me call to confirm when he was about 30 minutes away, which I really appreciated.

Tony and his helper came out and told me that my 8 year old heater needed to be replaced. They were able to complete everything that day and were very professional. They even threw in a $50 discount and added a missing shut off valve for free. I've never dealt with plumbers before, but I was very impressed with their work and would definitely recommend them.

Kyle D.

08/07/2019 12:00:00 SA

Scheduling ran late, but the plumbers that came out were quick and very helpful. I'd use them again.

Peter C.

08/06/2019 12:00:00 SA

My kitchen sink has been clogged and Brain and his guy did jettings to clean the kitchen drain. They cleaned out 2 buckets of stuff. Now it works great. Thanks for their service.

Allison C.

9/24/2019

They helped me with a water filter installation. Danny was very kind and made great suggestions which ultimately resolved our issue.

Will L.

6/24/2015

Knowledgable. Flexible. Reasonable rates. High-quality work. Professional.
I had them out to repair a water heater.

Adam K.

01/12/2017 12:00:00 SA

Great communication. Showed up early. Finished early. Fairly priced. There is NOTHING I can complain about. Anthony was fantastic.

Arr E.

1/19/2017

I contacted Rocket Plumbing due to a leak which was coming between the first and second floors in my apartment building. Anthony and Angel came by and was able to see where the leak was coming from. Basically they made my problem with this leak their problem as well. They were able to give me a range of the estimate depending on how far the source of the leak was. After finding the source of the leak they were able to fix a pipe thar was rodded out. Both Anthony and Angel were very professional and they were upfront with everything and there was no surprises. Their work also comes with a warranty so if there are any leaks in the future I can call on them again. I will definitely use them for my future plumbing needs. Thanks guys!

Ashley F.

5/29/2019

Called at 8a with an emergency toilet/plumbing situation and they were there at 11a! Danny was super professional and took care of the issue quickly. He also provided some tips on other plumbing issues that were present. Very happy I called, would definitely recommend for emergency services!

Ruby Q.

4/27/2014

They fixed most of the problem. I asked Rocket over for 2 jobs. First to fix a clogged drinking water filtration system and second to install a new kitchen faucet. After lots of checking, the drinking water system still does not work. They installed the new faucet with care and it looks and works great.
They came on time. The plumber, Ben was patient and polite.

J M.

10/19/2017

Had two different service calls and each time the crew arrived fairly quickly and was both friendly and helpful. They took the time to explain what they were going. The larger of the two calls was to address an improperly installed toliet (from my contractor)... they were able to make the repair and then explain to me the things to keep an eye out.

Definitely would call them again.

Brittany M.

7/27/2019

Rocket plumbing did an excellent job installing our new kitchen sink, faucet, garbage disposal and filtration system! Sam and his assistant were able to work efficiently with a somewhat complicated set-up and everything is working great! Reasonably priced and they were available on short notice. Thanks again!

E P.

10/12/2017 12:00:00 SA

Got an appointment within 24 hours.

Once onsite Danny was professional, honest, and proficient. He installed a disposal and the related plumbing and was great!

The price we fair and far better than what the others were asking.

Danny/Rocket Plumbing will be my go to guy for all my plumbing needs!

Thanks for a great job!

Katie M.

09/08/2014 12:00:00 SA

Stop your search now and just go with Rocket Plumbing----you won't be disappointed.

I am an out-of-town landlord, so when things go wrong at my condo and my tenants call, it can be a bit of a logistical issue to get things coordinated quickly. Rocket Plumbing made my life so much easier!!

My tenants called to say that the garbage disposal wasn't working and the pipes underneath were leaking. I immediately called Rocket Plumbing based on a Yelp recommendation. The gentleman I spoke to was extremely polite and professional, and he said it would be no problem to coordinate an appointment that was convenient for my tenants while sending me the bill and taking care of payment over the phone. So easy.

Fast forward to this past Friday evening. Sam contacted me after assessing the garbage disposal and pipe situation. Turns out it wasn't the garbage disposal but rather a HUGE clog deep in the pipe that needed professional attention. He patiently walked me through the problem and what he would need to do to fix it, and then he got to work. About an hour later, he called back to say that he had taken care of the issue. I was able to pay with my credit card over the phone and Sam quickly followed up with an email containing my invoice and receipt. Easy easy!

Thank you SO MUCH Sam and Rocket Plumbing----you are simply the best, and I will be using your services again in the future!!

Karen S.

9/27/2017

Best plumber ever. I've had Anthony to my house a couple of times due to some plumbing issues right after we bought our place and the experience was awesome (as awesome as fixing plumbing issues can be). I'd used them in my old condo as well, and found them to be professional, easy to work with, on time (or early), informative and they do great work.

I refuse to use another plumber ever again, having recently had a bad experience with a home depot contracted plumber (who HD sent for free due to messing up my kitchen remodel). Rocket Plumbing stands behind their work for good reason - it's great work and they have integrity. Also, their office is super easy to communicate with, they are so good about scheduling/confirming and incredibly professional. If you need a plumber, use these guys. You will not regret it.

LaToya W.

1/24/2014

Outstanding customer service. Moen called me when he was on his way and arrived to my house before me, since I was rushing home from work. I had a small leak in my kitchen sink and I called them to fix it before the problem got worse. Not sure of what the average price of plumbing is since it's the first home I've owned, but he have me a quote and I agreed to it. I promise you, I went to fold a few pieces of laundry and by the time I came back he was done! He took no more than a half hour, explained the process to me, the parts he put on my sink and why it was leaking.

I was kind of sad that I was $3 away from getting the $50 off, but it was worth my money and sanity. Lol I really appreciate them and will be using them when I have the money to install a filtration system throughout my entire home.

Great job guys! :)

Christina C.

01/04/2016 12:00:00 SA

Prompt, next day service, but pricing is outrageous. Called about a leaky P trap under kitchen sink. Quoted 750.00 (with the disclaimer that the price could go up) to rip out garbage disposal, remove dishwasher, rip out a bunch of drywall...and that price didn't include putting my kitchen back together. Another company simply replaced the leaky P trap for 75.00.

Dan N.

01/10/2014 12:00:00 SA

These guys rock! With this being the first winter in our new house we've had two occasions to call Rocket Plumbing for water emergencies. Thankfully they were there to help on extremely short notice.

Call #1 (later Dec 2013): leaky outside faucet that we couldn't fix on our own (although we sure tried). After a lot of recon work we decided it was best to call in the professionals before the cold weather set in later that night. Tony came by and helped us get squared away with a dedicated shut-off valve inside the house to be used during the winter. Obviously this should have been done when they rehabbed the whole house 10 years ago, but now we had peace of mind that it's done right.

Call #2 (early Jan 2014): like almost everyone else in the Chicago area the -40 wind temps did a number on us and burst the pipe leading to the OTHER outside faucet. Unfortunately it burst inside the wall of our lower floor and flooded 1/2 of that level. Called the guys at Rocket, they said they had a waiting list longer than you'd believe but since I was a repeat customer they would try to fit me in as they had a guy right in my neighborhood. A few hours later Marlon was at the door and basically did the same thing that was done for the other pipe; put a dedicated shut-off valve inside. Otherwise there was no way to turn off the water to that faucet without turning off the water to the whole house.

On both occasions the gentlemen were very professional, courteous, detailed, and even explained why things happened and how it all should have been done right the first time. I can't say enough for how helpful Rocket was during both of our semi-emergencies; I'll definitely use them again if I have any more plumbing needs (fingers x-ed that this is it for a while though).

Now I'm off to line up restoration guys... the insurance company is going to love this!

Amy R.

10/01/2018 12:00:00 SA

Sadly I am leaving a less than favorable review. We had issues with our kitchen faucet which reduced the hot water to a trickle. Rocket Plumbing came out and deemed we needed a new kitchen faucet. We were told one was on the truck which was $200 and the installation would cost $300 in labor. We were also offered the purchase of a faucet at wholesale cost. My husband and I purchased a Kohler faucet through Amazon Prime for $185 and was offered expert installation for $93 which we took.

Rachel S.

6/29/2016

I came down to my home office in our newly bought condo to find the kitchen sink & dishwasher connections had leaked and it was now raining downstairs. Quickly put in a number of requests on yelp and Rocket was by far the fastest to get back to me. They had their plumber, Anthony who was very nice and knowledgeable, out to us within 2 hours and the problem was fixed by hour 3. They also gave us a recommendation for a contractor to help with the drywall that got soaked. I will certainly call them again if there is another problem but i really hope there isn't one :)

Britni K.

2/19/2014

I can't begin to thank Joseph enough for all the great work he did today! Our water heater decided to go on strike sometime last night and my husband and I were grumpily forced into cold showers this morning.

We did try some of our own research and trouble shooting to no avail and gave up an hour later. The first plumber we called couldn't be bothered to pick up the phone, so we next tried Rocket. They answered immediately and said they could have someone out that afternoon.

Joseph absolutely saved us and was a pure delight to have in my home. He was even extra early to the appointment, which was perfect! He listened to us, talked us through everything, gave us a quote, and then in no more than 20 minutes had the water heater back up and running. He was even kind enough to look at my leaky garbage disposal and fixed that in 30 seconds. He answered all of my questions with the patience and understanding of a saint, and made recommendations for future appliance purchases (the brand he has in his own home). I couldn't ask for more in a plumber.

A huge, huge thank you to my Superman plumber Joseph, and the rest of the crew over at Rocket! We're customers for life :)

Bo S.

03/12/2014 12:00:00 SA

Had a leaky toilet and called Rocket Plumbing in the morning on the basis of their Yelp reviews.

My plumber came just a little bit later that morning and finished the job in about half an hour! He not only identified the problem quickly, but he clearly explained to me what the problem was, identified a separate part that was also in pretty bad shape, and fixed both issues in an extremely efficient manner.

Will certainly call on these guys again!

Samantha E.

6/30/2019

Fast, easy and informative. I called at 9am and Danny was calling to confirm I was home by 11am. He did an assessment and then went to get the parts. He explained everything really clearly and then installed the news ones. All done within the space of 3-4 hours. Superb!!

Veronica S.

04/12/2017 12:00:00 SA

Sam and Z did a fantastic job replacing our water heater. We had an appointment for 10:00 AM, but they had a cancellation and came out around 9:00 AM. We knew the heater would probably have to be replaced and they were able to do in just a couple of hours, including re-piping, for a reasonable price. We will definitely consider Rocket Plumbing for any future plumping needs.

Phil K.

8/22/2014

So we were having problems with our garbage disposal and had used Rocket Plumbing in the past with good results. We called them again for an 8AM appointment. Sam showed up exactly on time, and was a consummate professional throughout the entire process.

In the process of replacing the garbage disposal, Sam pointed out the corrosion on the pipes under our sink as well. At no point did he pressure me to have him fix them right then and there, but he did mention the potential risks involved. I agreed to have the pipes replaced during the same appointment, and once I had agreed, he was able to demonstrate the dangers he just mentioned by sticking his thumb through the metal pipe! Needless to say, but glad we took care of that...

Sam was able to fix both the pipe and the garbage disposal in a timely manner, all while describing the issues to a lay person.

I HIGHLY recommend Rocket Plumbing for any of your unfortunate plumbing needs in the future. They will quote you a fair price, complete the job in a timely manner, and explain to you what they are fixing and why it needs fixing.

Lisa C.

01/09/2014 12:00:00 SA

EDIT: Wanted to come back on this review and upgrade the one-star rating due to the follow-up. Owner called immediately after I posted my original review and promised to fix the problem, citing that the plumber who did my work was new. He had a different guy come out by 8am the next morning with a new pump (the right kind -- an ejector pump). It turns we had rocks in the bottom of our pit (not typical, and we didn't know because we've recently bought the house). The new plumber drained the pit, emptied the rocks and made sure we were good to go.

While the follow-up was great, I was still originally charged for the (higher-quality) ejector pump when only a sump pump was installed, and paid $100 for a $10 plastic cover. I would have liked if the owner had detailed invoicing with actual pricing on parts, plus labor, plus overhead -- I understand businesses need to make money -- and had properly trained his new staff. If those things had been done well (and the previous tech had checked the pit more thoroughly), another visit wouldn't have been necessary.

-------------------------------------------------------------------------------------------------------------

Rocket Plumbing completely ripped us off -- and didn't even manage to fix our sump pump.

When our sump pump failed just before Christmas and our basement had water, the service that dried our floor recommended Rocket Plumbing to us. The plumber showed up and replaced it. We were told we needed an ejector pump since the washing machine drained into the pit, meaning it would be more expensive than the normal one.

The special pump we needed? A Flotec E75VLT, which we were charged $667.00 for. He also installed a plastic cover for the pit at a charge of $105.00.

Not two weeks later, our new pump failed again.

We looked up the prices of the pump and pit cover and were shocked at how much they had been marked up by Rocket. At Home Depot, the pump costs $207.00. The plastic cover costs ~$20. Even adding in the cost of labor, we felt ripped off -- which, unfortunately, was confirmed by a plumbing friend of ours.

So, we called Rocket to schedule an emergency visit so they could correct their mistake, but we got a recording that said they were backed up for two days due to high demand. (Maybe we weren't the only ones with this type of experience.)

Here we are with a still-broken sump pump (that we paid nearly $900 for) and a basement that will flood unless we have a professional come out ASAP. If you're considering Rocket Plumbing, save yourself a headache and a lot of money by looking elsewhere.

Jamie T.

08/04/2019 12:00:00 SA

After a major mess up by another plumbing company while doing routine maintenance rodding in our main sewage line, I called Rocket Plumbing for help in an attempt to avoid a $2,500 remediation project. The crew was friendly, knowledgeable, and best of all, persistent. When it looked like they wouldn't be able to solve the problem, they kept at it a few more times and it worked! I highly recommend Rocket Plumbing.

Sebastian W.

7/19/2017

Nick with Rocket was extremely efficient and quick with his expertise! Will def recommend to family and friends

J F.

8/20/2014

Worked with Ben from Rocket Plumbing. He came by to fix a shower that was not working properly. Everything was great from the folks working in the office who coordinate the schedules to the actual service. I can not recommend Rocket highly enough.

Thanks Ben and Rocket! You guys are great.

Brian L.

12/16/2013

Called up Rocket on a Monday trying to get a ballpark quote on a new ejector pump since the one in my newly purchased house decided to stop working (don't get me started on how I found out that it was broken). Anyhow, got a call back within 20 minutes with a round number and I continued to shop around. Called another well known Yelp plumber who decided not to follow through and book an appoint; called Rocket back on Wednesday and made an appointment for Friday at 4 pm.

Someone in my house left work early for the 4 pm appointment and was home most of the day. At 2:30 the plumber calls and says he had a cancellation and can come early. The woman I live with who is related to me by marriage calls back within 10 minutes but is told the office sent him to another job instead of coming to perform our service early. No problem right? At 4:30 nobody has arrived and we call the office. They apologize profusely saying they dropped the ball on this one and will make it up to us with a slight discount. Annoying but mistakes happen and we really appreciated the honesty. Setup the new appointment for 7 am the next morning.

I'll amend this review later to give props to the actual plumber who can to do the work, but in short he was great. Professional, honest ... took the time to explain what had broke and how he was going to fix it. Gave us new home owners some lessons about a vital piece of equipment in our place. He was in and out within 75 minutes and was really down to earth. I know he's new with Rocket and I would advise ownership to hang onto him because he's an asset to the company.

I hope to not having any plumbing emergencies in my future, but if I do or I want to perform some upgrades, Rocket will be at the top of my list to call for a quote.

Lexi J.

5/18/2017

The appointment making process was easy, we had a few small jobs lined up: replacing a few cartridges that were too stubborn for us to get out ourselves, and replacing a bathroom faucet. Nick and Mike arrived about 10 minutes ahead of schedule, were professional, and worked efficiently. Overall, we are happy with their work and would call them again. The portion for swapping out the faucet was more than we expected, so we're glad to use the yelp coupon.

Daniel Y.

9/29/2016

Great job! Great crew! I had some issues that needed addressed ASAP, called around 930/10 Sam was there by 11, had my issue taken care of within an hour. The scheduler was super nice, Sam and assistant were amazing and the price was perfect! Who could ask for anything more.

Amy B.

12/30/2016

We had a major water leakage from the condo unit above in the middle of the night and I am so glad we called Rocket. They call back first thing in the morning- so prompt- and always were helpful that day. They ended up coming out three times to help solve our problems (each a different issue) and each time they were timely and professional. Sam, our plumber, was so helpful throughout this entire process. He always explained the situation very carefully and openly with us so we felt comfortable moving forward and understood what was happening. He was always prompt and did his best to fit us into his day to make sure our job got done ASAP. We will definitely be using Rocket again!

Brad S.

4/30/2017

I had a new water heater installed on 4/15/17 and it went off without the slightest hitch. Anthony and Ryan did the job and were fast, friendly and answered all of my questions. They also cleaned up afterwards.

This was the second time I've worked with Anthony and had a great experience both times. I would definitely recommend.

Heather R.

8/24/2016

Very courteous and helpful! Replied to my quote request quickly, and came out early! Anthony and the team were great and took care of our maintenance without any issues. Nice as could be and it's great to have a reliable, local plumber just in case! We'd use them again anytime.

Matt M.

09/08/2016 12:00:00 SA

The guys at Rocket Plumbing are first class in every way. My wife and I were remodeling one of the units in our building that required moving some of the pipes around as well as replacing some old galvanized steel water lines in the basement. Sam and Geoff were here working diligently all day and came back promptly the following day to finish up the work they still had left to do. They worked so well as a team to quickly and efficiently finish the project. Sam was polite, knowledgable, very skilled at his craft and took the time to explain all that he was doing. Geoff was equally as polite, very attentive, and without him the project would not have gone as smoothly as it did! Even Brian, the owner, even came by to say hi and make sure things were going well. We won't be going with anyone but Rocket Plumbing from here on out.

Kate W.

6/20/2019

These guys are great. Sam has come out twice now to fix plumbing projects I've started and failed out. Beyond doing quality work, they are super professional, communicative, and tidy.

Stephanie M.

4/24/2015

Thank you for always being on time, answering the phones, getting a plumber out as soon as possible, and for friendly workers. I have used this company four times now.

A quick shout out to Joey....He has a great knowledge of the field and fixed my problem within minutes. Thanks for answering my many questions and staying patient with my curious pets :)

D I.

09/01/2016 12:00:00 SA

The owner called me about my review. We were able to come to get the facts from the issue. Turns out there were multiple issues attributing to the problem. They fixed one that was also masking another issue which made it difficult to notice until the first issue was resolved.

Jamal G.

12/07/2016 12:00:00 SA

I had Anthony and Angel come by today, they were quick to diagnose the issue and fixed everything in no time. I think the best part about it was they were very transparent about how to prevent the issue in the future and gave me a lot of good information about things to do/not do in the future. Would use again

Kate M.

9/16/2013

I found Rocket Plumbing through Yelp, and called them when a toilet of ours broke and we weren't able to fix it ourselves.

Our technician came out immediately and was wonderful. I showed him an additional toilet that was leaking on top of the one I called for, and he said he'd be able to fix that one too.

The original problem toilet was quite old and had to have a part specialty ordered, so he returned two days later and completed the job. I mentioned the Yelp coupon, and that was $50 off too!

I couldn't say enough about how great my experience was. Professional, courteous, respectful, and an overall great dude. I'd recommend them to everyone!

Sha M.

8/30/2015

I'm honestly puzzled by the positive reviews. I called Rocket to inquire about fixing my toilet tank. I asked for an average price range and was told they don't give that over the phone and that a plumber would have to come over, assess a service charge and then give me an estimate. When I told the person on the phone that the website states that Rocket does give estimates over the phone, he told me he'd call back with an estimate. He called back, gave me an estimate that was higher than what I had researched. I asked him to tell me how he arrived at the price. He couldn't tell me. Sorry, but something doesn't smell right. I went with a competitor who gave me a proper estimate, explained the work over the phone and was 15% cheaper.

Christine W.

03/10/2016 12:00:00 SA

Fixed! - Stuck toilet, slow drain, and cleaned main sewer line. They got it done professionally and provided advice to keep issues from occurring in the future. I will use them again for plumbing needs. Thank you to Sam and his partner for their great work!!!

Myrna S.

5/31/2018

Lined them up to replace filters in our reverse osmosis system. My mistake was not asking for a quote first before allowing them to continue. He charged $100 more than another company and I even supplied filters. Will not be calling them in future. Again, I gave 2 Stars because I think the job got done. Hopefully, there will not be a problem with water filtration system.

Marisa Z.

09/08/2018 12:00:00 SA

If you want expert plumbers for a fair price call Rocket. We have had a few different issues with different sinks and Rocket has always been prompt to reply and fix the problem. The last two times Danny has been out and he's been great. He diagnoses the problem, tells us what he is going to do, does it and then cleans up. No one wants plumbing problems but when you do call Rocket.

Jennifer B.

11/07/2018 12:00:00 SA

We had a complicated mess of an issue. They were always on time, pleasant, and took the time to explain everything. I would absolutely use them again without hesitation.

Kris S.

10/30/2018

Fast, friendly, knowledgeable and clean! Sam came out to fix a clogged kitchen drain, worked quickly, efficiently to fix the problem, explained how we can avoid an issue in the future and left everything cleaner than when he got here. Very impressed with Rocket Plumbing!

Joel H.

03/02/2017 12:00:00 SA

I am going against the grain on this review as I have not actually used this outfit. However, my customer service experience was so good that I had to write a review. I went into my basement this am to find water backing up from my shower drain- which is tied into my ejector pit. It appears as though the pump in the pit has worn out and simply needs to be replaced. I couldn't reach my normal plumber who completely re-piped my basement (incl the bathroom) which is why I needed a back up plan.

As a result, I checked out the Yelp reviews for Rocket Plumbing and called them. The office rep was SO warm and easy to communicate with. She said there is no charge to check out the problem and they work on a flat rate, not an hourly rate. In my opinion, this was an awesome start and it made me feel at ease that I will know exactly how much it would cost to fix the problem. If I wasn't happy with the price then I could send them on their way with no strings attached. In addition, she set up a time for a plumber to come out later today (also great news!). I set up a time with them.

Coincidentally, my regular plumber finally called back so I called her back and cancelled. My thinking is that my regular plumber knows the exact layout of where my check valve is located, where the pipes where laid before we put in the floor, the design of the pit, etc. The office contact couldn't have been more understanding and did not give me a hard time. I would absolutely recommend this place based on this experience. You can just tell that they know how to run a business which is great for a change!

Ryan H.

2/22/2019

Called on a Friday to have my hot water heater replaced. It wasn't broken but was out of warranty and inefficient. Was quoted the same day and scheduled for the following Wednesday. The guys showed up on time and completed the work within a couple of hours. Price was fair and included haul away. Highly recommend.

Michael B.

2/20/2015

I've had Ben back to do more work at my house (completely unrelated to the first job), and I could not be happier. Ben works hard and quickly. Again, I was impressed with his dedication. I also appreciate that he takes the time to explain what he is doing.
I would absolutely call Ben with any of my future plumbing needs and recommend him to my friends.

Shannon S.

5/16/2016

On Friday, I had a kitchen faucet with a sprayer that sprung a big leak that poured into the sink cabinet below. I called Rocket Plumbing to explain the situation and asked if we should have a new faucet ready or let the plumber look at it. The customer service rep said that we could provide our own or the plumber would have some styles with him and we could choose. I ended up buying a Moen faucet at Home Depot that still had a sprayer, but that was simple and a good replacement for the old 10+ year one that leaked.

Since it was a non-emergency, I scheduled the evaluation and repair for Monday morning. Nick from Rocket Plumbing arrived just after 8 with another plumber, Luke, who was assisting. They quickly and professionally removed the old leaky faucet and tubing and installed the new one in about 30 minutes. It looked great and the area was spotless, as Nick had cleaned up. I was told that I could use it immediately.

I had put in a call in over the weekend asking if it was possible to also have my washing machine's hose upgraded to a braided hose, and when I brought it up to Nick today during the service call, he said that he had tubing with him and had time to do it immediately. What Nick and Luke discovered when they pulled out the washer-dryer combo I had was that the main dryer vent hose had become detached (it apparently had been for years) and had blown lint and dust all over the back of the washer-dryer and the laundry room. Nick asked for a broom or vacuum to remove all the lint and although I offered to do it, Nick said he was happy to do it and then replace the hose. The lint film had to have been almost two inches thick, and it took a good ten-to-fifteen minutes of Nick vacuuming to remove all the dust. He quickly installed the braided tubing and properly attached the dryer vent hose, did a final vacuum, and they were done.

Nick let me know that he always recommends braided hoses for washers and that the buildup of lint not only created a less-efficient dryer, but also a carbon dioxide hazard, in addition to a fire hazard that I was initially concerned about. I was relieved and appreciative of Nick's calm explanation.

Rocket Plumbing is a top-notch plumbing service with experienced, knowledgeable plumbers who are courteous, professional, and who go the extra mile to make their customers happy. I will be recommending Rocket Plumbing, and Nick, to my family, friends, and neighbors. I will absolutely be using them again for any and all of my plumbing needs. Thank you, Nick, and the Rocket Plumbing team!

Dani P.

06/03/2016 12:00:00 SA

Loved Rocket Plumbing! I needed someone to come in before I leave for 3 weeks to fix leaking valves in my bathroom. Sam came over that day to give me an estimate and set up an appointment for later that week. He came early and fixed the problem right away. I'll always use Rocket Plumbing for the future.

Kilo P.

7/30/2013

As always, Rocket Plumbing came to the rescue! I didn't even have a real, legit problem... All they had to do was re-set my disposal (for like the second time).

As a helpless lady landlord, I am more appreciative of the good people of Rocket. Thanks again guys!

Brad E.

7/26/2013

I had some issues with (I thought) a sump pump. Rocket Plumbing employee Tony comes out and claims it's a bad check valve and ejector pump after looking at it for 5 minutes. How is the ejector pump bad when you don't even look at it?

Anyways, I had to get approval from my land lord so I told him I'd call and schedule a time to do the work the next day. He said, no problem, we can do that and leaves.

Well, Rocket Plumbing claims on their web site We actually pick up when you call!. That's a lie. I called later that same day and left a voice mail to confirm the time since they DIDN'T pick up. Day turns into night and no return call. The following day I take off work as I needed to get this fixed. I called as soon as I woke up. Guess what? No answer. Guess what else? They never returned my second voice mail.

Needless to say I called a different plumber (The Plumbing Doctor) who came over and did great work.

I signed up for Yelp just to write this bad review because other's need to know how they do (and don't do) business.

Anant H.

10/15/2012

I'm grateful for Rocket Plumbing! Today when my garbage disposal went out unexpectedly, I was not sure who too call to get it fixed. I hit yelp to find a top rated plumber when I found Rocket Plumbing. They answered on the second ring and within 2 hours they sent out Brian (the owner) and had a new disposal put in in less then 2 hours.

Brian was very professional and he actually put a drop cloth down on my kitchen floor to protect my floors. I was very impressed with that. Brian also gave me a 2 year warranty on his labor and I though the overall cost for everything was very reasonable for same day service. Thanks to Brian and Rocket Plumbing, my sink is up and running again.

Peter B.

07/05/2013 12:00:00 SA

Great recent experience with Rocket Plumbing on Chicago's Northside. If you need good plumbing assistance and friendly service at competitive costs, give them a call. Ask for Marlon too, the guy is really smart, punctual, and friendly. Plus he knows his trade inside and out and does great work fast and efficiently.

I will definitely call these guys from now on for water and plumbing-related services. In fact I hope to have Marlon put a new kitchen faucet in for me in the months to come.

Mansi S.

5/26/2016

I had a super leaky faucet in my bathtub and I e-mail Rocket via Yelp. I got a response in minutes and was on the phone w/ someone an hour later. I had an appt booked for a few later. The day before the appt, I received a call to confirm the time and address and I was asked if on the day of the appt the service person was early, would I be interested in an earlier meet? Who asks that? Normally, everyone is usually running late.

Lo and behold, on the day of the appt, I got a call letting me know that the plumber is available sooner and if I could meet earlier. I said yes. The plumber (Sam) was exactly on time and did such a good job! I live in a condo so the water shut off is a pain in the behind, because the whole condo's water would be shut off. So, minimizing the down time on the water shut off was a must.

Sam did everything that needed to be done within in the allotted time I had. Once the water was turned on, he even went to all the other faucets to make sure that the water pressure was good. He found an issueswith one of the faucets (I didn't even know there was a problem), but he saw that the regulator was past its prime & went to his van to get me a new one.

Overall, great experience in working with Rocket Plumbing from start to finish. So easy...staff was super friendly and the work was done very well. And to top it off, the cost of this service was the most reasonable, as I had received quotes from 2 other companies.

I would highly recommend Rocket Plumbing if you have any plumbing issues.

Brad O.

01/01/2013 12:00:00 SA

This company is fantastic. I discovered a leak coming from my toilet on a Sunday afternoon. Brian answered my call and said that he could come out the next day at 1:00 to look at the problem.

He phoned at 11:00am and asked if he could come early (yay!). He was extremely professional, throughly explained and fixed the problem, and charged exactly what he quoted.

He was very professional and will certainly be our plumber of choice moving forward.

Scott W.

6/24/2013

Let me start by saying that I had a slow leak under my kitchen sink and contacted a different plumber that was referred to me through an acquaintance. That guy came four or five times and never was able to resolve the issue (he did not charge me for the repeat visits, but frustrating that he could not pinpoint and resolve the issue... that is his job!).

Then I looked on Yelp and contacted Rocket Plumbing based on the stellar reviews.

Byron arrived and was friendly and extremely knowledgeable. From the time he entered he was courteous, put his shoe protectors (bootys) on so as not to track in dirt, and identified the two areas causing a leak under my sink WITHIN 1 MINUTE! He said that he's been doing this work for 30 years and you could tell.

The fix required a new kitchen faucet, which I went out and purchased as agreed and Byron arrived right on time the next day to install it. He installed the faucet and even took the time to look at and switch out my shower head (I did not alert him to this issue beforehand) which had lost significant pressure over the years.

I told Byron I found Rocket Plumbing on Yelp and before I could mention the $49 discount coupon he informed me himself of the coupon.

Leak is gone, I can take a shower with decent water pressure now and all is well.

I highly recommend Rocket Plumbing to get the job done right and in a professional and courteous manner.

Hansel Q.

11/29/2018

Having your water heater break in the middle of winter sucks! They took my call Sunday night and by Monday morning I already had an appointment. Danny was great. I highly recommend this dude. He walked me through the process, was super patient with all my questions, and by Wednesday we had hot water again. Living in the city, you learn how precious space is. Our laundry room isn't very big, so going tankless just made sense. The install was painless and now we always have hot water and tons more space. If you can swing it, you'll never regret it. On a more personal note, we haven't owned for very long and this is our first place. Not sure how everyone else feels, but every time we have to get something fixed, I kind of walk away feeling ripped off. Not with these guy, they're patient and understanding and do their very best to make the experience a positive one. I stopped stressing out about the whole thing the minute I got them on the phone. Customer for life.

Scott T.

2/22/2012

I found Rocket Plumbing on yelp last week when my I discovered that my kitchen drain was blocked up. Not knowing where to turn I hit yelp to see if I could find a plumber with good reviews. I saw Rocket Plumbing listed on top of the page so I gave them a call to see if they could help. The owner (Brian) answered the phone on the first ring and he was a very friendly guy.

I told him of my drain problem and he quickly diagnosed the issue and sent a plumber out to my house. The plumber got to my door about 2 hours later, and once he got to my place he got straight to work. He was very knowledgeable and he did a very professional job. He unclogged my kitchen sink in less than an hour.

He even offered to help clean up after he was done and I really appreciated that. The price seemed reasonable for the work he did and he offered me a $47 off discount for the job. All in all I had a very good experience with this company and I would suggest them to anyone who is looking for a good plumbing company in Chicago.

Kate W.

12/23/2017

Easy to schedule. Tech showed up on time and was friendly. However, $299 for less than 30 minutes of work (faucet install), is rather excessive. Given the high price, would not likely use again unless I had no other options.

Katherine S.

4/27/2017

We had several plumbing problems which Nick and his assistant Mike took care of in a professional, timely and courteous manner. Most notable: these outstanding guys saved us about $6,000 by repairing our flood control system which according to two companies needed to be completely replaced. We are very grateful to Nick and Mike, and to Rocket Plumbing!

Lindsay W.

10/26/2016

Rocket Plumbing has always been very responsive, honest and reasonably priced when we have needed their help. They have visited or home when our water heater wasn't working, when a toilet was leaking and when our disposal was broken. Each time we were able to get an appointment the next day and the representative was on time and resolved the problem within a day (even when parts needed to be ordered. I would recommend Rocket for any plain guy issues.

Lauren G.

10/15/2012

My toilet had been running constantly for a month, uggh! I finally jumped on Yelp, found Rocket plumbing and scheduled an appointment to have them come out the next day (a Saturday @ 4PM).

Brian called to let me know he was on his way and showed up promptly. One look at the toilet and we needed a replacement flapper. Brian said that he could get it, but would have to return on Monday, so I offered to run to Home Depot while he went and took care of his next appointment. Then he came back and installed and fixed the problem in less than 10 minutes. $100 for the house call (he gave me a $25 discount for running to Depot for him) and I am SO happy my toilet is as quiet as a mouse.

I will definitely call Rocket Plumbing again. They are good guys who communicate and quickly solve the problem at a reasonable price. Call them and get it fixed!!!!

Katie W.

9/19/2016

This past Thursday my kitchen sink started backing up after I ran the disposal. Water started filling both the sink and disposal basins. We tried fixing the clog ourselves but it still wasn't unclogging. We called Rocket Plumbing after looking at their reviews and they were right down the street from my home in Lakeview.

They were able to send someone out Monday morning as seeing as we waited until Saturday to call someone. Nick and Mike showed up on time and provided me with a quote which was very reasonable. They fixed the clog within the hour and left my kitchen as clean as is was when they arrived. They were both very polite and worked efficiently. Nick also gave me some tips on what not to do to avoid future clogs. We will definitely be using Rocket Plumbing if we have any more issues.

T. W.

06/06/2012 12:00:00 SA

When my laundry tub drain stopped up, I called Levi's (now called Rocket Plumbing), after seeing they had fourteen 5 star reviews on Yelp (and one sour grapes 2 star from someone who hadn't even used their services.) Brian answered right away and was easy to schedule an appointment for the next day. He told me he had two jobs before me and that he'd call me and let me know more precisely when he'd be out. True to his word, he called and let me know when to expect him. He arrived, assessed the job and gave me my options. He did a nice job, cleaned up after himself, and was a pleasure to work with. He is competent and professional, and understands what customer service is. Brian is now my go-to guy for plumbing problems.
I'm happy to add to Levi's/Rocket Plumbing's string of 5 star ratings on Yelp.

Scott H.

9/17/2018

Extremely happy with the service! I called Rocket and they were able to send someone out on short notice. The plumber was very nice and extremely professional. They did a great job....I would definitely use them again.

Philm C.

01/10/2018 12:00:00 SA

Brian and his assistant came to our condo building the day after the new year to fix an emergency situation. They showed up on time, dedicated the entire day to our need, and were very kind and helpful. Wouldn't hesitate having them come out again or reccomending then.

Brian P.

07/03/2013 12:00:00 SA

Rocket came out and installed a Garbage disposal and a utility sink in my house a few months ago. The work was done well; it's been a couple months and everything is still working properly; no leaks. Everything was done clean and on time.

I do feel that their price for the sink installation was a little on the high side but the job got done right. I'll use them again for my next plumbing job.

steve b.

01/09/2013 12:00:00 SA

I emailed Rocket about a few issues we were having around the house; Tony came over and made the repairs and even took a look around to flag a few things we might want to look at in the future as well.

Great service, good people - definitely recommend Rocket and will use them again!

Alyssa P.

09/01/2018 12:00:00 SA

I didn't end up getting work done because it was more involved than expected but they were very responsive, honest and professional. If I ever need plumbing work in the future, I will go to Rocket

Elizabeth H.

02/09/2015 12:00:00 SA

To be clear, this review is NOT based on services rendered but solely on customer service/customer relations which I still believe can be improved. As the following review will highlight, a bad interaction can either be fixed or made much worse.

Original Review:
Can we talk irony? On the the home page of their website it states in very large print, We actually pick up when you call! I just called and no one picked up. That is not why they are getting the one star review. I understand people get busy and things happen, sometimes you can't pick up the phone (even if it is in big bold lettering on your website).
My problem begins and ends with the woman who called me back, so incredibly rude! My phone rang with a number I did not recognize so when I picked up and heard the virtually incoherent woman on the other end I was understandably a little confused. When I took more than 1 millisecond to respond she rudely said to me, hello?! After I had one second to understand her introduction I was able to respond. Once again ironically, when I stated that I would like a quote on a job she went completely quiet. I explained the problem I needed fixed and rudely she said they couldn't help me.
It's too bad because I am working for a client that needs multiple things fixed and although they couldn't be of help for one problem I'm sure they could have fixed the others. I guess they don't need the business.
In the future, Rocket Plumbing, I would advise your secretary to 1) answer the phones as your website claims you do and 2) talk to customers like they are helping pay her salary not a nuisance to her day.

Edit...
After posting my original review I got a call from the owner of the company. My immediate thought was that I would be coming back to yelp to add more stars. In my book you get high marks for reaching out to your customers. It shows a lot of integrity to try and fix a mistake. However, as I quickly found out the owner was more concerned with having a bad review on yelp than fixing the bad experience I had with his employee.
Also, I'm not sure of the ethical/privacy issues of the call since I never explicitly gave them my phone number or approval to contact me. Which means my number was taken off of their caller ID after he read my original review.

To the owner, here are a few tips on how to handle difficult customers:

1) It does not matter who is right. If a potential customer perceives it then that is reality. Your employee sounded rude to me therefore it was rude, end of story. Trying to argue the side of your employee will never win you points with a customer. Asking me how you should reprimand an employee who did nothing wrong puts me on the defensive. People do not like to put on the defensive.

2) Your tone with me was loud and you spoke at me, without pause for minutes on end. This type of behavior conveys aggression to me.

3) You told me my review was bitter, which is a personal attack on me. Again, not a great idea to make a potential customer feel attacked.

4) At the end of our conversation I should have felt better about your company and I only felt worse.

5) After I explained the situation your first and ONLY response should have been, I have spoken to my employee, she is normally a very sweet person. I'm not sure what happened but is sounds like there was probably just a misunderstanding/miscommunication. I apologize and my employee apologizes for the misunderstanding. We value all of our customers and would love to start over. How can we move forward and help you with your plumbing needs? This response from you would have elicited a five star rating from me immediately.

I am sorry you did not like my review but I will not be bullied into deleting it or giving you more stars. I applaud the passion you have your your company and employees. However, you need to handle difficult situations with more tact and a lighter hand. Things could have ended much better if your reaction to my initial review was less passionate and more level headed.

John B.

8/30/2016

I contacted Rocket Plumbing to repair a wax ring on my toilet. I received a fast response for my initial quote and the actual price was fair and accurate. Nick did a great job, I will call again when I have another plumbing issue. Excellent!!

Monica D.

8/24/2016

Rocket Plumbing is all that! I found them on-line. Scary thought. The next morning I called and I was able to schedule a plumber for that afternoon. Two gentlemen, truly capable guys, willing, relatable and smart, came in and replaced my drippy faucet with the new one I bought from Home Depot and thought I might install myself. Sounds simple but the building is old and the water source and connections archaic. No way I could have done it. While working they noticed corrosion on a sink drain pipe and suggested it would need replacement soon. I said how much and then, go ahead. During removal, the pipe gave way underneath leaving a thumb size hole. Thank goodness it didn't happen while running the disposal the next day! Saved a bunch. Thanks Rocket!

Jennifer N.

02/08/2016 12:00:00 SA

Awesome service! I called at 7am for an issue with a clogged kitchen sink. I received a call back by 7:45 and Anthony arrived at 8:30! Very professional, reasonably priced (with a coupon on Yelp), and had my sink fixed in under an hour.

Tyler S.

04/08/2016 12:00:00 SA

My water heater died two days after moving into my new place. I found Rocket Plumbing on Yelp based on the other positive reviews. The dispatcher was helpful and was able to work me into the schedule for that day. The plumbers, Sam and Jack, were very professional and knowledgable. They showed up on time, did the job well, and showed great care and pride in their work. They even made jokes about old video games (Primal Rage). They made a stressful situation easy and relaxed. I was very impressed and will use them again for plumbing issues in the future. I highly recommend Sam, Jack, and Rocket Plumbing.

Steve M.

08/05/2016 12:00:00 SA

Geoff and Sam have come to my place twice and done a fantastic job both times. First was a water heater - they not only came same day to do the work, but went above and beyond with drywall and piping adjustments to get the job done. Always wore booties and very respectful of the property and my family.

Second time was to replace the faucet on a tub. Got the parts, did some great detective work to uncover where the main water line was (it was inaccessible), and then got the work done. It required them to stay longer than normal, but they still only charged me for the original scope of work.

Couldn't be happier.

William A.

08/02/2016 12:00:00 SA

I've used Rocket Plumbing a few times now. They are always the best bet. I have had others plumbers come in an effort to save a couple bucks, but never again. Anthony and Angel showed up EARLY (but called make sure that was OK first) and got the job done in under an hour so I could get back to work. It wasn't a difficult fix but they did it quickly, expertly, and for a great price. They're also as polite and professional as can be. I will definitely only be using Rocket Plumbing in the future.

Kristin W.

10/31/2012

As a woman, I am reluctant to have strangers and people into the house to fix things when I'm alone. Just a paranoia of mine. Well I really lucked out with Rocket Plumbing! Brian was very professional and clean, paid great attention to not making a mess or tracking debris through the house. He was pleasant to work with and even explained some things about my toilet and the plumbing situation to help explain the problem.

I will keep his card around as he is a good contact to have for all plumbing issues. Definitely recommend him!

Charlotte O.

9/30/2015

So Marlen came same day, walked through every issue we had patiently, answered all our questions, and gave us sound recommendations. Oh and very reasonable prices, too. (Didn't get that weird feeling when someone is trying to upcharge you.) We'll definitely be continuing to work with Marlen, he's awesome.

Carolyn C.

03/09/2013 12:00:00 SA

First I'd like to say Rocket Plumbing was the first plumber I've had that wore bootys when in my home. I was very happy with their responce time and there Internet coupon was good too.
Tony was very knowledgeable, giving good advice and did a good, quick and thorough job. Really good guy.
I just think the quote was a little pricey compare to other plumber.

Jay s.

11/03/2014 12:00:00 SA

Incredibly expensive for what it is. A simple 5 min job to connect a tube from A to B cost $200! That's just exorbitant. I will say that their receptionist was polite and communicated very well. The plumber arrived on time, was very polite and he did a great job communicating the schedule and the process and making sure I didn't have any questions. He even put on booties in the home so my floors wouldn't get dirty.

It's just that it's soooooo^^^ expensive for the work. I will never use them again because their pricing is not competitive. If they hadn't bilked me for $200 in this first 5 minute job, they probably would've had my repeat business forever. :(

EDIT: After speaking with the owner, I'd like to highlight a few things:
1) The high price relative to the job being done can be explained by this being a small business with a lot of overhead that serves to provide you with the great customer service and professionalism that I experienced (i.e. you will see technicians that actually show up and show up on time and back their work.)

2) However, they do not seem to take criticism well about the prices being high. The owner said he understood and yet continued to defend and justify and not actually change anything or offer any sort of compromise or discount. Seemed to think that this review was unfair and offensive even though I haven't stated anything false or emotionally biased in my review. The owner also seemed to think it was unfair for me to state my personal opinion on the price. I think he said something to the effect of unfair to post your opinions based on your budget. That's what Yelp is!!! A place for people's opinions on businesses. Yelp is not a place of professional critics...it's personal opinions from peers...and readers of Yelp read these reviews and glean what they will from them. (Sorry, didn't mean to rant, I'm just starting to feel like I am noticing things in my conversation in hindsight that were slightly passive-aggressive and overly defensive)

3) In any case, they are very polite and nice and they seem to strive toward excellent customer service and professionalism. Just remember you will be paying the price for the service and all the behind the scenes stuff that happens to guarantee you a smoother experience.

Richard S.

06/04/2015 12:00:00 SA

Rocket plumbing was fast, reliable and friendly. They even allowed me to help them with the repair and explained the alternatives for this project. Thank you Rocket you were GREAT !

Tim G.

6/16/2018

This is a upstanding company that does a good job and tries hard to please the customer. They came out and installed a toilet at the last minute a couple of months ago for a very reasonable price. The second time we had them come out to work on the bathtub and water pressure and they did a good job again. Maybe just a little expensive for some of the work this last time but a great job regardless and very responsive to calls and feedback. Thank you!

B V.

11/13/2017

These guys are great! We had Anthony come out for a new spout in the past and Danny came out recently for a new garbage disposal. Both guys were super knowledgeable and helpful. Danny evaluated the issue and installed a disposal in no time. I will always be going to Rocket Plumbing for all my plumbing issues. Also, they are super reasonable in terms of cost too.

Tara H.

5/24/2016

I have used rocket plumbing since I bought my place 6 years ago and have used them a few times. I have had nothing but great experiences. They are very professional and always communicate well. The last two times nick was my technician and he was very thorough and has done great work. For a girl that knows nothing about plumbing it's definitely nice to feel like I have people I can trust.

Aaron B.

09/10/2015 12:00:00 SA

Yes they are pricy but if you need it done right there and then they have all the tools on their truck to make it happen. We used them for our Condo Association and they came through on two repairs for us. One items wasn't even an issue and just needed to be tighten and they accommodated that at no charge while they were there servicing another item. Appreciate you guys, look forward to calling you again for any emergencies that may occur.

Avi S.

5/26/2015

Jack and Joey are awesome! We had a serious problem with our sub pump not working and they fixed it all within hours. I'm extremely pleased with the costumer service and professionalism of every I interacted with but especially jack and Joey. They really did a great job!

Carrie D.

05/12/2016 12:00:00 SA

Rocket Plumbing is a top notch company! They were super helpful and easy to work with. They were able to fit me in within a few hours of my call. Anthony was great and he fixed the problem fast and explained everything he was doing. I would absolutely recommend them to anyone in need of plumbing services.

Jodi R.

4/19/2016

Rocket Plumbing did a great job and made the repair I needed. They even replaced a faulty stop-valve for me, which saved me time and another appointment. They were prompt and completed both repairs within my budget! I will use them in the future for any plumbing issues. Really great guys too. Thank you!!

Blair H.

8/29/2017

Nick and Mark tightened a loose fitting causing a leak under my bathroom sink. It's something I could have done myself and I felt kind of dumb, but they were super nice about it and didn't charge me. Great service!

Jenny T.

9/24/2014

I'm updating my review to five stars based on the way Brian and Ben handled the situation. I was contacted by Brian shortly after posting the review below, and he offered to have Ben come out that night to repair the toilet free of charge. They were both apologetic for the way the situation was handled and very professional. As a result, I will not hesitate to contact them again for future issues. Thank you both!

--------------------------------------------------------------------------------------------------------------
I'm a bit surprised that this place has such great reviews -- that's the reason I contacted them back in April when my toilet was leaking. I was charged $200 for the installation of two wax rings, which I thought was expensive, but I wanted it fixed correctly and ASAP. Unfortunately, a mere FIVE MONTHS later, my toilet is leaking in the exact same location. I called and had the same individual, Ben, come back to take a look. He wanted to charge me another $250 for two more wax rings! Ridiculous! He even said himself that the wax rings should have lasted two years. I could not believe that they tried to charge me full price when they clearly did not fix the issue the first time. Do not use them! You can certainly find a better company - one that stands behind their work and corrects a problem when not done correctly.

Kat R.

1/28/2013

I had a toilet that wouldn't stop running so it was wasting a lot of water. I exhausted my plumbing expertise after I replaced the flapper, which didn't fix the problem, so I called Rocket Plumbing.

The next day they sent Marlon over. He arrived right on time and even put on booties so he didn't track mud and slush in, which was really courteous. After looking in the tank he explained to me that the leak could have been caused by some calcification around the flapper but that other components in the tank were looking worn and could use replacing. Marlon gave me an estimate on how much it would cost to replace those parts but he also gave me a more economical solution (which I opted for) by making a few adjustments in the tank without replacing any parts and the leak was fixed.

Unfortunately a few hours after he left the water started running in the bowl again. I called Marlon back and he immediately got the necessary parts and came back the next morning to install them. The amount I paid for his visit the day before was credited to these repairs and all is well and working again!

I appreciated Marlon explaining to me what he was fixing instead of just doing it and handing me a bill. I definitely recommend Rocket Plumbing.

Gavin S.

5/14/2015

I called Rocket to deal with the aftermath of my previous plumber who managed to lose three sewer cleaning tools and six feet of sewer rod up under my foundation.

The Rocket guys ended up needing to jack-hammer and dig through the downstairs hallway and also through the furnace closet in the laundry room to get at everything.

They got the work done quickly and effectively, left everything very clean, took away all the excess rubble, didn't damage anything else in the process, and did a really nice job replacing the cement. I will need to replace a few floor tiles, but we knew that going in and they ended up doing less damage to the floor than they originally estimated.

I'm very happy with the result, and will definitely call these guys again if needed in the future!

Highly recommended!

Thomas C.

3/17/2018

I called Rocket Plumbing for 3 separate smallish jobs in our condo unit (to be completed on one visit). From my initial contact to paying for the completed job, these guys were the best. My initial call was answered live and the woman could not have been more professional, courteous and helpful. Our visit was offered same day, which we actually could not take, so we were offered a window on the next day. Nick the plumber showed up on the early side of the window and was extremely nice and it was clear he knows what he is doing. Very professional guy who answered all my questions like a pro. Prices were excellent. Service was excellent. Charge was per job with up front pricing which was clearly explained. After 20 years plus of living in Chicago, I've finally found my go-to plumbing company. A++

Luis G.

10/20/2014

Im updating this review, because after posting my first review The Owner Brian contacted me asked me how they can improve there service and that customer service is the number 1 priority. I was pretty surprised and amazed that he would go out of his way for that. After i explain what happen he apologized and off me to fix the issue and we both came to a amicable agreement. Defiantly will contact them again.

I had a issue with my hot water heater this weekend and I tried everything in my power to get it work, after all failed attempts I decided to go on yelp. After calling a few people and reading the reviews I decided to call rocket plumbing. Spoke to a guy name Andrés told me he had 1 tech left and he could send him over and all the charge is a $25 travel fee which is fine, he said he will give you a estimate and then you can decide to fix or not. I figured why not. So Sam came by checked out my water heater said I can turn it on for you for $97 I said ok after a few mins he tried and when I mean a few mins 12mins to be exact he was like nope you need a whole new bunch of pieces and what not. I said are you sure he was like I've been doing this for years yes. He was like ok some one will call you Monday its $97. I taught that was a little excessive he couldn't even get it lite up. What ever I paid. So there I am stuck with no hot water. He told me repairs were going to be over $300 to get it fix. The next day I had a family friend come over who is a heating ac guy who was not available on Sat. He came by look at the unit blow out the bottom and presto it work, it took him 5 mins and only charged me $30. I told him about what rocket plumbing told me, and he advise me to suck it up next time and just call him since all they want to do is up charge you or sell you a whole new unit. Last time I ever call Rocket Plumbing!

Marian S.

03/08/2018 12:00:00 SA

I am so pleased with the service I got from Rocket Plumbing! I had an outside drain back up causing water to flow into my basement. My call got answered immediately, and I got an appointment for the next day with a promise that they'd come that day if they could. Sure enough, they came that same day, worked to get me a temporary solution, then came back to complete the job the next day. Things got complicated, but they kept working until the drain was cleared. They were on time, explained everything they were doing, and cleaned up beautifully. I will definitely call them any time I need a plumber. Highly recommend.

Alana H.

08/08/2014 12:00:00 SA

I wanted to relocate a gas line in my kitchen, so I called around to a few plumbing companies. By the time one of the other companies bothered to call me back 2.5 days later, Anthony from Rocket Plumbing had already come out to do the estimate, scheduled the job, and completed the work and the cleanup. It was a great experience and I'll definitely be calling these folks for any future plumbing needs!

Craig F.

10/14/2017

Danny did a great job installing a new toilet for me. He was professional, friendly, and did a great job. He explained everything from the time he got there to when he had to leave because the supplier gave him a cracked seat. It's hard to find good service these days and this was definitely a nice change.

Natalie P.

3/18/2017

I was having issues with my sink draining. Making an appointment was easy. Anthony showed up on time and fixed my sink with no problem! Great guy and service.

Paul S.

2/13/2018

Outstanding work, fast and responsive every time, for any job.

Annie K.

02/09/2015 12:00:00 SA

I'm giving 4 stars instead of 5 just because I'm not sure if this was expensive or not - I know very little about typical plumbing costs. We had a VERY backed up garbage disposal (backing up into the dishwasher). Called on a Sunday, and someone was here by 10am Monday morning. Finished the work in an hour, super friendly, explained things so I could understand and dealt with two big dogs who were very interested in what he was doing. Even bailed the dishwasher for me when he was done. All this was $220.
The kicker though was I had run some water in the bathroom that looked very cloudy. When I asked him about it, he speculated they were doing some work on pipes somewhere in the neighborhood. Ten minutes after he left, he actually called me to say he found where they were doing the work and let me know what I needed to do to get the water to drinking condition until the construction was done.
Hopefully we don't need plumbing service in the future, but if we do, I'll definitely use them again!

Rick C.

08/01/2015 12:00:00 SA

Rocket Plumbing inspected my dishwasher that continued to back up with water. I was charged an initial service fee to send someone out even though that person couldn't diagnose the issue. I had to request for another person to come out to inspect. The 2nd person said the issue was due to an air gap and would be $200 in addition to the service fee which in retrospect seems high given the cost of a new dishwasher. We proceeded with the proposed fix. I now have a dishwasher that backs up with more water. After having them come back a 3rd time I was told I have to call the manufacturer. I'm now down $225 and now have more standing water in my dishwasher than I did before. Be cautious and shop around, Rocket Plumbing may not be your best option.

Leang E.

07/02/2014 12:00:00 SA

I called and spoke with a woman on the phone that told me that it would cost $25 for them to give me a quote and then they will give me an estimate based on that I could proceed or not. This sounded very reasonable to me. They could not fit me in that day and the earliest available time was Friday, the next day at 4pm. I did get a call from Sam saying that he was running late and wouldn't be there until 4:30pm, but he didn't arrive until about 5:30pm as he was finishing another job and was tied up in traffic. The girl living in the unit below rushed to be home at 4pm so that we could look into this water leak issue. I explained to him that I thought that the tub was the issue since both times the leak occurred was when there was a bath taken. I did open up the valve myself and tightened up the screws prior to him arriving in an attempt to see or fix the problem on my own. He explained the potential issue and had said that he would caulk the tub and that it would cost $167. He ran a diagnostic test where we had the water filled a quarter of the way and then let it drain and checked to see if it was leaking down to the unit below and it didn't. Then we filled the tub up 80-90% full over 75% coverage of the valve and then let it drain even and that still didn't cause any leaks to the unit below. So, Sam offers me an apprenticeship position since I probably fixed my own problem. Obviously, he's very personable and has a sense of humor. I guess my problem here lies with $167 bill with no plumbing work actually being done. If anyone else can attest to this being fair or what the competitor price would be, I'd surely like to know. He did explain that the $25 is for the cost of driving over even decided that we didn't want any work done or cancelled but it still doesn't really make sense to me since it wasn't the understanding I had when I spoke with the woman on the phone the day before. There was no explanation by anyone that the cost to run a diagnostic test (in the case running and draining water) was also the same as caulking getting done. If this was the cost then I feel like I should have at least had an opportunity to call other companies for a comparison or price quote to have the same assessment done at a price that I would know about in advance.

Jo Ann C.

9/27/2015

These guys truly are fabulous! They responded to my phone call right away, called the night before to confirm, and then called again to be sure we were satisfied.
You have to love a plumber who charges the regular price for a Saturday house call. They really go above and beyond to treat their customers right.
Sam came out on a Saturday and was a wealth of information. He answered all of our questions thoroughly, let us know what we could do as a stop gap measure (we are just starting the process of redoing the kitchen) and could not have been nicer. He did his very best to save us money and it only ended up costing $25 (mention yelp and it's $10 less then their usual $35 charge).
We are definitely going to ask for Sam again when we need the new faucet and garbage disposal installed.
This is a great company and we are so happy to have them as our go to plumbers.

Elizabeth H.

05/10/2018 12:00:00 SA

Rocket responded to my request promptly and arrived (early) the next day to fix the problem. Repairs, costs, and risks were explained in detail. Work was completed same day and pricing was fair. We will definitely call them again if we have a problem.

Stephen R.

1/31/2018

I called Rocket Plumbing at 630 in the morning. The person on the phone took my number and scheduled an appointment for that morning. Danny arrived on time and was able to solve my problem. He was polite and knowledgeable. He answered all of my questions. Best of all he cleaned up after himself. Made a bad situation tolerable. Highly recommend this company

Jennifer S.

10/16/2014

I would like to start by saying that this is a very credible company.
When Anthony first came out to asses my issue, he gave me a written quote. That was the first sign of that this was a professional company.

I was referred to them by my neighbor.

I had a very complicated situation and it took a couple of tries to get to the bottom of the issue but at the end of the day, Brian made sure that I was a happy customer.

Brian made it clear that he stands behind his work and I have to say that he is a very stand up guy.

I would highly recommend Rocket Plumbing!!

Mary C.

11/14/2014

Ben from Rocket Plumbing was so great! He was on time and very professional from the start. He replaced our drain pipes that were leaking under our sink. While he was replacing the pipes, he was educating me on what he was doing which made me really feel like I was getting my money's worth! I will definitely be calling him again soon! Thanks, Ben!

Eric A.

09/12/2017 12:00:00 SA

Great work from Nick again. Had a basement toilet not draining, which ended up being a broken ejector pump, and got it replaced quickly, after making sure it wasn't anything other than a broken pump. Fast and clean, will keep using Nick and team for future plumbing needs.

John N.

08/06/2014 12:00:00 SA

Reliable, top-notch plumbing outfit. Great responsiveness from Brian to initial call, and professional, thorough work on plumbing beneath our sink by Marlon and Fernando. Friendly, too. Highly recommend. Trustworthy.

Shelley B.

11/19/2012

Our kitchen faucet sprung a leak the week of Thanksgiving, and after my husband spent five hours trying to fix it himself, we both decided to call in a plumber. I looked on Yelp because of the trusted reviews. Brian of Rocket Plumbing is hands down the best plumber we have worked with and would highly recommend his work.

We called on a Saturday afternoon at 4:30p and he committed to coming first thing on Monday morning. He was exactly on time, came in to assess the issue, and gave me three options for a new faucet. He was fair about the price and the installation costs. He said he could get our model at his suppliers outlet, and he offered to run over there to pick up the faucet himself. He called me from the supplier's and told me what models were available, discussed styles, and gave me the price. He was gone less then an hour, and returned with a higher quality model then we had picked up at Lowes. He installed it within about 30 minutes and the entire job was done in two hours, including the errand he ran to pick up the faucet.

Brian was very professional and friendly. He gave me options, discussed styles and quality of models, and gave me a fair price. While it was an expense, I do not feel he overcharged me. By the time he was done, I would've given him a tip! That's how much I appreciated his trusted service.

I had him give me 5 business cards and I will gladly pass them along to my friends and neighbors. SO GLAD to have found Brian with Rocket Plumbing!

Spencer F.

12/12/2014 12:00:00 SA

These guys are as good as it gets. I'm in an apartment with a landlord all the way out on the west coast so sometimes billing is a bit hectic. They deal with it perfectly every time.

Marlon is the tech that always comes out to our house and I couldn't ask for better service. From leaking sinks and new garbage disposals to replacing our water heater he's been perfect.

Even better when our upstairs neighbor had their water heater start pouring water into our apartment I gave him a call and he was able to at least patch things up and make them safe up there so we didn't have any more damage.

Marlon and the rest of the Rocket Plumbing crew are the best contractors I've ever worked with and the only people I'll call to take care of any issues here in Chicago.

Alan K.

11/05/2014 12:00:00 SA

I had a simple job of just removing a sink and capping off the supply and drain. I got connected with Anthony who was able to come the same day. He have me a quote over the phone and said he might even be able to get it done the same day. Long story short Anthony was very friendly, courteous, professional and open about their pricing. Would do business with again.

Brooke D.

6/22/2014

Installed a new garbage disposal (we didn't have one previously), installed new shower hardware in two bathrooms (previous owners loved brass...I do not!), and showed me how to do it if I needed to replace a tub handle (I had ordered it but it didn't come in in time for their visit). They were a pleasure to work with and very honest. Also extremely clean! The cost was inline with what I had expected it to cost so while they may not be the cheapest option they are the best option for getting it done correctly and promptly (the best money spent is a job done right the first time).

Katie H.

12/20/2017

This company is wonderful. Dealt with Valerie when I called and she worked hard to fit me in that morning (had a badly clogged kitchen sink and family staying over Christmas, so needed a solution asap) and within 30 minutes Anthony and Michael arrived and fixed the problem quickly. They were professional, courteous and helpful in terms of explaining why the problem occurred. These guys saved me!! Thank you Rocket Plumbing.

Billy K.

7/27/2015

These guys really helped me out in a 'plumbing emergency'. They were timely, very knowledgeable and nice to work with in general. I will definitely be using them for all my plumbing going forward.

R T.

08/05/2014 12:00:00 SA

I've used Rocket Plumbing twice now. On both occasions the plumbers were prompt, efficient, courteous, and, most importantly, reasonably priced! I've ditched the plumbing company I used to use and now plan on always calling Rocket. I highly recommend them.

Jonathan K.

5/16/2016

This is a company you wish you could give five stars to. Professional, polite and responsive. Unfortunately, they sent out two young men, who while extremely polite and earnest, knew less about plumbing than your typical homeowner. We had a half dozen minor issues that had developed around the house.
They told me I needed to replace our expensive bathroom waterfall faucet. After they left I did the work myself and at no cost replaced a defective o-ring and it has worked perfectly ever since.
They said they repaired our shower tower but when I tested it after they left it was exactly the same as before.
They said they would clean out the water line to the dishwasher but left before doing so.
They cleaned the water the line to the washing machine as promised.
They had no opinions or solutions as to why our water line repeatedly clogged our filters with sediment.
I liked everyone I dealt with there and had they sent a journeyman plumber all would have been great.

Scott T.

9/27/2014

Woke-up Friday morning to no hot water. Cold shave, cold shower. :-( I called Rocket on the way to the office. Marlon was there right away, my neighbor let him in, and he had the water heater working again in 5 minutes, no joke. Didn't need parts, didn't need a new water heater, just needed 5 minutes of Marlon's time. Awesome service.

Joseph G.

8/29/2014

I had been without a functioning kitchen since I moved into my new, gutted condo. I was tired of washing dishes in the bathroom sink, so I called Rocket one evening a couple of days ago to see if they could connect up everything that had finally arrived (new sink, dishwasher, ice-maker in fridge). I got an appointment for the very next morning at 11:00 am. Joe showed-up on time, was very friendly and extremely knowledgeable He scoped out all the work and parts that would be needed, gave me a fixed price, went for parts, and finished everything by 4:30 pm.
He had to deal with a broken-off main drain pipe and a missing packing nut that caused water to leak when the master shutoff was turned on. He fixed all that, attached the drains and faucet to my new sink, ran supply and drain lines to/from the sink and dishwasher, drill holes for the lines to/from the dishwasher in the cabinet base, and connected the supply line for the ice-maker.
I was so happy to finally have my new kitchen working the same day, and was even happier when my cat was startled by the sound of newly made ice cubes dropping.
They are not the cheapest, but when it comes to water in your home, you don't want the cheapest - you want the best, and that's who they are.

Craig L.

07/07/2014 12:00:00 SA

Hopefully this review saves others time and money. I had a leaking garbage disposal, and called to request a quote. Rocket let me know they would come on site to take a look for a $25 travel fee (which could be deducted against the work) and then quote me. When they arrived, they did not even take a look and let me know instead that they do not fix garbage disposals, but only replace them at X cost. That's fine as a policy but please save everyone time and money and just let me know that on the phone. There is no reason to come onsite to tell me your standard cost of garbage disposal replacement. I am glad I had the peace of mind to ignore this sales tactic and say no and research other plumbers where I quickly found costs about 2/3 of what I was quoted by Rocket.

The only thing having me give two stars instead of one is that they were timely and professional. The sales tactic was definitely deserving of one star in my book.

Jeff S.

08/06/2014 12:00:00 SA

Rocket Plumbing is the most reliable and professional Plumbing Service I have found in Chicago.

I've used them twice now. Most recently yesterday with a non-urgent pipe repair. The scheduling was easy. I received a scheduled arrival time (not a window) and the servicemen were prompt. The analysis of the issue was fast and efficient, the quote reasonable and then the work was done effectively. They took time to explain the repair after and answer a few questions.

Kacie T.

10/20/2014

I will never call another plumbing company again. Tony pretty much saved us last winter when our pipes froze twice. He came out quickly and promptly each time and fixed our problem right away. The second time the same pipe froze and he came out and was able to thaw it before it burst and caused
More damage than we already had. Recently he came out right away to check on a leak and told us the city should fix it for free and saved us from spending more money than we needed to. I trust Tony and feel he is always honest with us and I really appreciate it. I honestly haven't compared costs to other plumbers recently but I would pay a little more knowing I had honest and reliable service with Tony.

Jeannine P.

8/13/2014

Excellent service! I called after hours and was surprised that they had a answering service that took down all my information and had someone call me first thing in the morning. Being able to schedule on a Saturday is a huge plus for those of us that have a difficult time taking off work. Anthony was excellent in explaining what the issues I was having were caused by and spent some time explaining the general plumbing to me which I have never experienced before with other plumbers. I will be calling again in the future for any other plumbing needs I have and will also be recommending to my friends and family. A+++

Zachary P.

10/20/2015

Sam and Ozzie showed up earlier than expected (always a good thing) and went right to work on the problem area. Sam explained exactly what was going on and how much it would be to fix. When he discovered there was another part that was missing from the original setup, he ran out to the hardware store and returned immediately to finish the job. The work was more than originally expected but I was charged more than fairly and not billed for an extra hour even though it took longer. While they were there Sam also looked around at my other plumbing questions and concerns and shared his knowledge freely as well as helping my water pressure run better and smoother at no cost. I will contact Rocket Plumbing again with my plumbing issues.

Vanessa G.

06/11/2015 12:00:00 SA

Anthony was not the first plumber to look at the leak under our sink, but he certainly was the first (and only!) one that took care of the problem!! Service was great, pricing was fair-- what more could you ask for? Thanks!

Kenji M.

5/29/2014

This is my first time writing an interview on Yelp ever! I even had to create this account just to write, but I was so pleased and happy with the Job, I couldn't ignore how well the service was. It was literally the Job from HELL! My 11 year water heater died and instantly made an appointment with Rocket Plumbing. Anthony came the same day and diagnosed that I needed a new Heater. We scheduled and appointment and the day come where we had to change it out. The previous owners of my condo were idiots due to the horrendous placement of the old heater. What was suppose to be a 2 hour job ended up being 6 hours, but Anthony pulled through. One of the best service men I have met, he will always work with you to make the smoothest job possible. I highly recommend anyone to have any plumbing needs, be done by this company. Thanks again Rocket Plumbing!

Aaron F.

10/11/2013 12:00:00 SA

I found Rocket Plumbing on Yelp, and called regarding a busted garbage disposal. I just had my technician leave my place, and I'd recommend RP to family, friends, and the Yelp community at large.

Booking the appointment was painless. Tony arrived when he said he was going to. I wasn't given a 4 hour window like a cable technician. During the installation of my new device, Tony was extremely professional. Tony left my place as he found it. He worked quickly. He patiently walked me through how to maintain and upkeep my new disposal.

I'm happy with the pricing. I'm happy with the service. Great customer experience. I'll be using Rocket Plumbing for future needs.

Brianne W.

8/29/2014

This was my first time using Rocket Plumbing and definitely not my last. I called on a Wednesday and was able to get someone to come out the following day (Thursday). Marlin met with my husband was very professional and knowledgeable. He quickly was able to tell us what the issue was and explained in depth how he could fix it. He quoted us a very reasonable price and I was able to call and schedule Marlin to come out the following day (Friday) to fix the leaking pipe. Marlin did a fantastic job and was able to get the job fast. I would highly recommend Rocket Plumbing and I know our condo will use them again, should we have any other issues.

Sonni W.

07/10/2014 12:00:00 SA

Used many different maintenance sewer rodding services. Rocket had competitive pricing and quick, efficient service. But the tech who showed-up to rod our sewer line used a different type of equipment -- one that I didn't like at all.

The usual equipment involves a long rodding cable on a large powered spool. Rocket Plumbing's was different: a power hub, with a number of large cable segments that got connected together to make the full length. Each one of those segments had a heavy-gauge metal coil wrapped around the cable. As it was in use, the coil encased cable, which has some heft to it, vibrates and effectively hammers every surface it contacts -- including landscape timbers and lighting in our case. Not cool.

If you have no landscape timbers or plantings, etc., to be concerned about damaging by that piece of rodding equipment, it would be fine. But we won't be using them again.

Message from Owner Posted August 1, 2014:

I have no idea who you are. Please take this review down as I'm contacting yelp.
If there is anything you need to speak with me about, please contact me.

Owner,
Brian

My Response to Owner Posted August 5, 2014:
I use a pen name for my online posts, so while you may not know who I am, i assure you mine is a perfectly honest and accurate review and reflects my honest opinion/s. Having it removed would not serve the yelp community as intended. Unfortunately, there is nothing that can be done to remedy my experience using your company's services; the damage is done.

Dori G.

3/26/2015

Had a toilet that was leaking. Called early in the morning and the plumber was able to come out in the early afternoon. He was so nice, fair. and quick. I would 100% recommend and use them again.

Dan S.

09/03/2014 12:00:00 SA

If you need a plumber, look no further than Rocket Plumbing. I had a maddening issue at my condo, where the drain connected to my air conditioning unit kept backing up. This was very problematic as we were unable to use the air conditioner without closely monitoring the water levels.

I had a plumber from another company come out who was unable to fix the problem. He ran 25' of rodding into the pipe, but the problem persisted. He felt it was a building issue (for my association to handle). So, I had my building association look into the matter. They brought out their own plumber who couldn't run the rod more than 5' into the pipe, so he declared it a unit issue that I would need to fix. He recommended drilling through concrete to find/fix the problem.

After discussing this with my building's management, we decided to get a third opinion...and that is when we called Rocket. Obviously, we should have called them FIRST, but now we know.

At any rate, Ben came out and assessed the situation. He ran 35' of rodding into the pipe, but the problem with the drain persisted. I asked him if this was a building issue...and he told me there was no question that it was (therefore, I did not have to pay out of pocket to fix it). After much investigation, it was determined that the problem was located in the unit below me.

Ben and his team had to access the unit below me, and then knock out a portion of the wall in order to access the pipe. As soon as they did, the backup was immediately fixed. This was a huge relief for me.

I can't say enough about Ben's work ethic and professionalism. He took the time to explain to me (as well as my building's manager) what the problem was and what it would take to fix it. It was particularly helpful in my case, as Ben was able to clearly explain to my building's manager why the liability for the cost for repairs lied with the building, instead of me.

I will not hesitate to use Rocket Plumbing, and particularly Ben, for any plumbing issues I have in the future.

Elizabeth M.

9/24/2017

I was so happy to find Rocket Plumbing! We had several pluming issues (leaky bathroom faucet, leaking shower heads, and a toilet that would not flush). Within 24 hours, Brian, the owner, came out to check everything out. He thoroughly explained the quote and all of our options. Reasonably priced! They were professional, courteous, and on time. We will definitely use them again in the future. Great service!

Jennifer W.

9/21/2014

Great experience with Rocket! Sam came to look at a leaking sinking and fixed it easily, but told me at some point soonish I'll need a new faucet, so he gave me some options about replacement when the time comes. He then rodded my sinks which was disgusting but quite cathartic, for me anyway. He wasn't judgmental about the deluge of human life that cooagulates in kitchen and bathroom pipes, he's quite empathic really. And quick, he was done a bit sooner than he predicted. Price was very reasonable. I'll hire Rocket again, and hopefully Sam will still be around.

Dave K.

09/07/2015 12:00:00 SA

Rocket Plumbing is my go-to plumber! No job too big or small, they handle it all and are reasonably priced. I manage 12 condo associations for a property management firm and always am in need of a good plumber. Rocket Plumbing is who I call.

Jeff K.

8/26/2014

Great Experience! So glad that I called Rocket Plumbing. Faucet broke on Monday, called and got an appointment on Tuesday. Plumber called to see if he could come early. Faucet fixed by Tuesday afternoon. Very knowledgable about my Kohler faucet and how to fix it. Worked quickly and price was very reasonable. In fact, I gave the business card to my building manager in case any of my neighbors have a plumbing problem. I would definitely recommend them.

Jason M.

4/26/2017

Rocket was amazing. We are selling our place and needed some minor fixes to several faucets and sinks. Rocket came out, quickly repaired our stuff, and directed me toward a water heater service that was better equipped to handle my needs. Rocket rules!

Jennifer D.

12/15/2014

Rocket Plumbing is great! Marlon has come to our place a few times to fix various plumbing issues we've had--a toilet that won't stop running being the latest. Top notch customer service, great scheduling and, most importantly, high quality work.

Brandon B.

1/22/2014

Our water heater died on Sunday. We contacted one company, who showed up, told us we needed a new one (which we had told them), and that it would take seven days to order and get one (and hence seven more days with only ice cold water)!? And charged us to tell us what we already told them, and thought they were coming to rectify. Guess not.
Enter Rocket Plumbing, who tried to get someone out the same day so we could have hot water again (not pleasant in single digit temps). While they could not accomplish this, they were great to work with and had someone out the very next day. Tony was professional, friendly, well-mannered and straight-forward about what we needed. They went and got a top-of-the-line Bradford White 75 gallon water heater from a local distributor (imagine that, it took 45 minutes, not 7 days) corrected a piping problem (seriously, the old one was in backwards because of the pipes) and we had hot water again. It was efficient, painless, and actual decent customer service. Tony is even coming back today because he did not have the correct size of valve with him and he does not want us to have problems in the future because of it.
Bottom line, Rocket Plumbing was responsive, listened to what we needed, got someone out quite quickly, did an excellent job, and sent a service technician to our home who was actually friendly, could communicate and was customer centric. In a service industry flooded with inadequate workers who try to gouge you on cost while providing less than stellar customer service....Rocket Plumbing was a refreshing return to how things should be. Why would you accept anything less!?
Hire them!

Kevin B.

10/17/2014

I will never call another plumbing company again.
Joey was great. He answered all my questions, explained what he was doing and why, and offered different options for how to proceed based on my budget.
He stayed on the job until 10:15pm to make sure it was completely done and working properly.

Tamara F.

2/27/2014

Tony was AWESOME today! We are a small non profit and when our main sewer line starting emitting some very nasty smells, we freaked. After getting quotes and advice from two different companies, we finally called Rocket. They came super fast, arrived when they said they would, and were able to clear the clog and told us that we didn't actually have a broken pipe! Saved us thousands of dollars where others would have had us dig up the yard and lay new pipe for no reason.

Tony was super courteous and explained the issue in layman's terms for us over and over. It was very very helpful and we are eternally grateful. We will definitely call Rocket Plumbing for any future issues (fingers crossed that we don't have to for a very long time!)

Ataaullah N.

08/11/2017 12:00:00 SA

I used them for a leaky faucet replacement and unplugging a slow draining sink. They were efficient and fast. Assessed the job and did the work right away. Had a nice quality faucet on hand (didn't have to leave and buy one). Tenants have been pleased with it for almost a year now. I did find it to be a bit pricey but not outside a reasonable range especially to be done so quickly from initial call to completed job.

G R.

08/03/2017 12:00:00 SA

We recently moved into a new home (new to us) and have had a number of plumbing issues. Sam from Rocket has been great - he is extremely knowledgeable and is quick to tell you when he doesn't think additional work is necessary, which is refreshing. The only reason this isn't a 5-star review is that Rocket is so busy that it is sometimes difficult to get them on short notice.

Erwin A.

2/22/2014

HONEST work, thank you!!!

I called to complain about a broken garbage disposal. Very easy to work with over the phone while trying to troubleshoot and schedule an appointment. Brandon, showed up ON TIME, was very polite, and answered ALL of my questions. He quickly diagnosed my issue and did not try to sell me more than needed.

For any future plumbing issues, I would use Rocket Plumbing again!

Randall B.

4/19/2016

Anthony and his team at Rocket Plumbing have been great for us. Our new place has needed a bit of structural plumbing work and Anthony has been prompt, professional, and competitively priced. We anticipate using Rocket for future plumbing work.

DL B.

1/14/2015

Prompt response, great service, A+ customer service. The dynamic duo of Ben and George delivered!

Heather S.

7/26/2017

Upon posting my previous review, the owner called me wanting to make things right and issued a partial refund on my service, which was much appreciated.

Jacki P.

8/25/2014

I called Rocket this morning and got an appointment time for the same day. Tony came out and was great! I would definitely recommend him, he explained everything and made sure all my questions were answered. Thank you Tony and Rocket Plumbing!

Jayme F.

7/21/2017

Amazing. Called because the plumber we hired for a renovation just didn't show up. Tile guys were at a standstill. Called and Sam came out within 30 minutes and finished the plumbing so the tile guys could finish. Could not have been more pleased.

Annie D.

11/24/2014

Anthony from Rocket Plumbing was awesome to work with. I rent my condo out as I now live in the western 'burbs. Anthony coordinated everything with me by phone and with my tenant as well. Everything was handled in a timely basis and in coordination with the condo association. Communication was perfect and I was updated every step of the way. Highly professional & courteous - I'd recommend them in a heartbeat. I'm very, very happy. Thank you!

Susan W.

05/06/2016 12:00:00 SA

I rarely use the same plumber twice...it just seems that I usually get someone who is mediocre at their craft. This time I decided to use Rocket Plumbing based on Yelp reviews. I couldn't be happier! Anthony and his assistant Angel arrived early (after checking with me to see if this fit my schedule). Professional, knowledgeable and pleasant...what more can you ask for? Oh, the work? It was done in a timely fashion and they were neat (used drop cloths and cleaned up afterwards) and best of all, they installed my new faucet, replaced leaky valves and got my bathroom sink unclogged...all good! Definitely, I will be calling these guys the next time I need a plumber.

Kelly G.

1/27/2014

We called to get someone to come out to do a diagnosis and give us an estimate. There was water leaking in our neighbor's downstairs bathroom and we were pretty confident it was coming from our pipes. We specifically said that the plumber was likely going to have to cut a hole in our neighbor's ceiling and Rocket said that would not be a problem. However, the plumber that showed up would not cut a hole in our neighbor's ceiling and told us to hire a carpenter and then call him back. We ended up contacting another plumber, Blanton Plumbing, who came out, cut the hole, diagnosed the problem, gave us an estimate, and repaired the leak.

Briana W.

3/15/2014

We just moved in to our new home and called Rocket Plumbing to take care of some odds and ends. Marlon came over and ended up redoing the pipes under the kitchen sink (a task deemed necessary during our home inspection), he added a water line to the kitchen for our new fridge that was on the way (something that I was terrified about because it involved drilling a hole in our floor) plus he fixed a running toilet in our master bathroom. Not only was he quick and efficient with all of these tasks- he was also a lot of fun to chat with during the process. He has some great plumbing stories! I will definitely call Rocket Plumbing for any future plumbing issues- they're the best!

Ben J.

6/13/2017

Installed vanity sinks for us - the sinks work well... I know nothing about plumbing and am just really embarrassed by the price I paid - $600. After speaking to a friend, it should've been much, much cheaper.

Keith O.

3/30/2014

Awesome, thank you so much Ben for unclogging our bathtub ! Answered half a dozen plumbing questions I had being a new condo owner , he's the man. Great character as well!

Kevin J.

12/21/2013

After spending over an hour trying to clear our toilet, the fear set it that I would need to call a plumber in to fix the problem. I started to feel like most people due at a mechanic shop, I don't really know whats wrong and mostly likely they are going to try and screw me over by charging me for work thats unnecessary or parts I dont really need. Seeing plenty of good reviews definitely helped and scheduling was easy, they actually called back 30 mins later saying they could get me in 4 hours earlier which is a relief in a 1 bathroom household. Overall I was very pleased with the experience, professional service and fair prices. I highly recommend them to anyone in need and will definitely keep their number handy in case we need them again and for the future.

Daniel H.

06/02/2014 12:00:00 SA

Prompt, helpful, responsive service. The technician that was dispatched, Sam, is fantastic. Would highly recommend to anyone.

Brett B.

1/17/2014

Very punctual, actually an hour early, which just fine!

fixed the clog in a hurry, and I was back to the office in less than an hour.

Brett B.

Andrew K.

2/16/2014

Good personal service, can rely on Bill to tell you like it is and give you sound advice.

Jack B.

10/08/2013 12:00:00 SA

Rocket Plumbing's technician Marlon literally saved my life and possibly lives of the people on the 2100 block of W Cortland.

*Well aware that this sounds like a stupid over-the-top yelp review, but read the GAS LEAK story below.

I call People's Gas to come out and check for a gas leak, the guy finds a leak with the stove connection but doesn't check the meter or pipes below the building. I call Rocket Plumbing the next morning and they send Marlon out the next afternoon. Promptly fixes the stove hose and fittings, explaining everything as he does - from pipe size and fitting to the sticky dope used to seal them. But he doesn't just leave. He stays around and uses his gas meter to check for additional leaks. He was willing to open the crawl space (people's gas wasn't) and we found that it was filled with gas.

After Marlon found the additional leak, I called People's Gas to come and check it out. 15 mins after the People's Gas tech got here, the gas for the entire building is shut off and they start drilling into the street to shut off the big valve and repipe everything into the building. All the piping was corroded - creating a major leak. These are the kind of circumstances where buildings and entire blocks actually blow up. Marlon's sticking around and doing more than the job he came for prevented that.

When you call Rocket Plumbing, ask if they can send Marlon out.

Pam A.

5/26/2015

Once again I am singing the praises of Anthony. My toilet was leaking like a sieve. (only one toilet in this apartment) It started out with 1 bucket of water per hour and ended up 1 bucket of water every 15 minutes. I went into panic mode and called Rocket and asked for Anthony. He was completely booked....BUT.......made time to come over and repair the toilet. I can't say enough about how efficient and knowledgeable Anthony is, plus he cleaned up the mess and was on his way.
Thank you Rocket and Anthony.

Steve L.

11/01/2012 12:00:00 SA

All the reviews are right, this company is good. From the very beginning when I left a message to set up an appointment, Brian called me back literally in 2 minutes.
He showed up just a little late but called to advise me which I appreciated. He was installing a new faucet in my kitchen and after the disaster with the previous plumber I was a little leary. I live in an older building, so the pipes and fixtures are old but that did not prevent him from finishing the job, it just made his job a little more difficult.
I was impressed with the professionalism and service exhibited by Rocket Plumbing, Brian finished the job after having to make a couple of runs to the hardware store for parts. It's clear he's experienced and knows what he's doing. Very professional and friendly. The cost was higher than expected but I would not hesitate to call them again.

Rob J.

12/27/2013

Just talked to Joe about a drain in the basement furnace room. He explained everything to me over the phone- again saved me some hassle!

Peter L.

12/18/2018

I would rate Rocket Plumbing 1-star for competence and 1-star for taking responsibility for their blunders, but the individual plumber was a nice guy who tried hard, he just had no clue how to diagnose a moderately complex problem. In short, I periodically had hot water coming from the cold side of all of my faucets and asked Rocket to diagnose and fix. About $1000 later they did a bunch of pointless work that didn't resolve the problem -- and then failed to turn the water back on to our ice machine. When questioned as why the ice machine was no longer working, they said they didn't repair appliances. I hired an appliance person who in 30 seconds, turned the water back on and charged me $150. When I complained to Rocket, the owner refused to make it right. Fast forward, my hot/cold problem was subsequently repaired by an experienced plumber - and it was a very simple fix that cost $280. You can find a better and more honest plumber than Rocket.

Jo H.

6/17/2014

Amazing service! I was worried about a leak, so I found these guys on Yelp. They came an hour after I called. And while there was no leak, they still gave great tips and advice of how to avoid further issues. And they didn't charge me an arm and a leg for the trip out like other companies have in the past. So thankful! Will definitely tell my Chicago friends about this company!

Caitlin O.

9/20/2013

Rocket Plumbing helped me during 2 of my plumbing emergencies. My shower was leaking into my neighbor's ceiling and within 24 hours Marlon from Rocket Plumbing was at my door. He was so respectful and personable and discovered that day that the problem was not plumbing, but loose shower tiles. Marlon provided me with a referral for a handyman who was able to fix the ceiling at an incredibly reasonable price and within a week!
Then I lost one of my favorite earrings down my bathroom sink. I called Rocket Plumbing and they were able to come out for my emergency earring retrieval right away! They fit me in their schedule and were able to accommodate my untraditional work hours as well. They only charged me a nominal fee for the work even though they took time out of their schedule to stop by early in the morning.
I plan to use Rocket Plumbing for my guest bathroom remodel as well. The quote for work they provided me was $200 cheaper than all of the other plumbers I contacted in the city. In fact, they were able to find the unique parts I need for my antique claw foot tub $400 cheaper than everything listed online! They did this all independently without me even asking them to search for the parts! Rocket Plumbing's prices, work, and personable employees make them an awesome company that has been so great to deal with!

Elise S.

7/25/2017

Had a good experience with this plumbing company. My hot water was not running and Rocket came out to diagnose problem. They were helpful and quick to get to work. My problem was solved. They were fair with their pricing. Overall, I am satisfied and will use their services again.

Marita B.

12/23/2013

We've had three great experiences with Rocket Plumbing. First with Milo, who was informative and did a great job, and now with Lou, who installed a dishwasher that required him to come back twice, and he didn't charge us for the extra time, either time, which is exceptional. Honoring the quote and showing up on time (or being in communication) is standard practice here--what a great service!!

Adam J.

3/15/2016

First, when I called this company they called me back within a few hours and they were able to send someone out the very next day. We sold our condo and the inspection report uncovered a leak with our water heater (that was only 4 years old). Anthony came out and was able to diagnosed what needed to be done and was honest saying he would make it worse if he tried to take the pipe out to repair the leak. He called Home Depot where the water heater was purchased and filed a claim so we could get a new water heater with our warranty. He took his time to come to our condo and make phone calls and didn't charge us! We are moving to a house in the suburbs and will be using Rocket Plumbing again in a few weeks. I highly recommend this company.

Rajit P.

11/29/2016

We were thoroughly satisfied with the service and work completed by Rocket Plumbing. They came out for a free evaluation and estimate. Customer service called me back quickly after I made a same-day appointment to let me know that there was a technician down the street and could see me earlier than scheduled. Anthony quickly evaluated the issue (leaking gas pipes to the water heater) and identified solutions that pricing quickly. The work was completed quickly, but not hurriedly and Anthony provided an explanation of what he was doing and why he was doing it. Additionally, Rocket provides a 90-day parts and labor warranty if I have any other issues. I'll definitely call Rocket in the future if I have plumbing-related issues.

Belinda L.

3/31/2017

We had a flooding issue in our building a few days ago due to clogged pipes. Donnie B. came out and did a great job with rodding out our pipes and resolved our issues. Very professional and obviously takes pride in what he does. Then he went above and beyond in helping us fix another unrelated issue while he was here, which we really appreciated!

S C.

7/28/2015

Pricier than I had expected. They estimate over the phone was vague. The plumber that came out was great. He was on time and courteous.

Jill W.

5/28/2016

Called up Rocket due to their good reviews to check in on condo. Our tenant was complaining of very low water pressure. Rocket came out and found that the water valve was simply not open all the way. Ha! What makes Rocket the best is that they didn't even charge us for the visit. Great service!

Kim P.

10/01/2016 12:00:00 SA

Responsive. Prompt. Polite. Quick service. Competitive pricing, including a Yelp coupon, for a garbage disposal replacement. The technician, Nick, was friendly and called when his schedule made it possible for him to arrive early. And, he told me about how to get an extra year on the warranty.

Lorraine O.

1/28/2017

I'll never use another plumber again. I was opening a new restaurant and after waiting for hours for service people who couldn't get to my place any where near the time they said they would, it was so refreshing to see rRocket show up 10 minutes early. I had a couple leaks which they found the reason for right away. The cost for the repair was very fair. They work cleanly and efficiently.

Amanda S.

7/17/2013

Pros: I was able to schedule an appointment for two hours after I called. The plumber (Bryon) was very professional and friendly. He made sure everything was in good working order and cleaned up before he left. Rocket accepts payment by credit card.

Cons: I called and left a message two days ago with no response, so had to call again this morning. The bill came to about $200 for what was a very quick, easy job.

Note: there is a $15 fee for checking out the problem, which is waived if you hire Rocket to fix it.

Celia G.

11/26/2013

I wanted to update my review to based on the fantastic customer service I received. I used rocket plumbing because it was recommended to me by a friend. I was happy with the quick and friendly scheduling. But, I was not happy with the appointment experience and I felt over charged. The owner was very kind and called me to explain, apologize and refund my money. I could tell that he really cared about his business and customers. I am willing to give it another try. I understand that not everything is perfect with businesses. I do appreciate very much that the owner was trying rectify the issue.

Katie N.

9/19/2013

I just had Rocket Plumbing out this morning! With this rain storm last night, our sump pump failed at the worst time. Ugh! I called Rocket this morning at 6am and Brian (the owner) actually answered on the second ring. He had a plumber at my house by 8am this morning and switched out my sump pump in less than an hour. I am sooooo thankful right now I can't explain!! Our basement would have been trashed had Rocket Plumbing not come so fast!

Thanks to Rocket for saving my whole day (and basement)!!

SammieJoe T.

7/17/2013

I am a bit late in writing this review but I wanted to make sure I took the time to do so. I was very happy with the service I received from Rocket Plumbing. My home is an old one and so are the pipes. The kitchen pipes were leaking quite badly but I did not want a major repair as I am working on re-doing the entire kitchen within the year. Tony gave me some great advice on what I can do. The work was done well and with no mess left behind. The pipes did get loose a few weeks later but when I called to report the issue Tony was back at 8am the next morning to tighten them again (at no additional cost).I would certainly call Rocket Plumbing again.

Michael M.

08/09/2013 12:00:00 SA

I had leak pipe a couple of months ago. I believe it was the owner that came out he was a very nice guy. I though he was a little like a car salesman. Overall he did a good job I thought the price was a little high but I was satisfied.

Michele W.

10/24/2012

I goofed up while making my Halloween costume which resulted in plaster clogging my bathroom sink. I found Rocket Plumbing on Yelp and they had great reviews so I gave them a call. They were very nice on the phone and were able to send someone over in the morning. Brian arrived on time (maybe even early as I wasn't quite out of the shower yet) He was very friendly, and quoted out the job which was reasonable for the amount of work and expertise the job would require. Brian fixed my sink quickly, he even fixed another problem that I wasn't even aware of. He offered additional advise for a rusted out hinge that needed to be replaced, and was an all around pleasure to have in my home. I would highly recommend this company to a friend, and will call them again if I ever have any plumbing needs.

DeeDee C.

09/06/2013 12:00:00 SA

Thank you to Marlon at Rocket Plumbing for his courtesy and efficiency while fixing a leaking faucet. Even though it was a quick fix, I appreciated his professionalism and explanation of what was causing the leak. We will certainly be using this company again!

Christy H.

12/12/2012 12:00:00 SA

This is an update the review that I left last week. It turned out that my drain re-clogged after a few days. Brian came out immediately and snaked a fatter line through my pipes until we hit the clog. He apologized profusely that it wasn't fixed on the original visit (he actually fired the original plumber in the week between visits for similar problems). He, of course, stood by his 30-day guarantee. I couldn't recommend Rocket Plumbing enough!

Marty J.

2/26/2016

Rocket Plumbing irreparably damaged the travertine floor in my master bathroom such that the travertine needs to be replaced. Rocket Plumbing then refused to take responsibility even after admitting to me that they fired the employee that caused the damage. In one afternoon Rocket Plumbing turned a $600 plumbing problem into a $2600 tile problem. Please consider what happened to me before you let Rocket Plumbing into your home.

Sarah S.

08/02/2013 12:00:00 SA

Had a clogged kitchen sink in our condo and couldn't clear it ourselves. I called at 2:30pm on a Friday and by 3:30pm Tony made it over. Things went quickly and very smooth and I got a few pointers for keeping a healthy drain. I would definitely call again.

Alexandra M.

12/22/2016

Rocket Plumbing, but more specifically Sam, has been doing our plumbing for the past two years and re-did the plumbing for our whole house + new water heater last week. Would never go to another plumber. They charge fairly, do a good job, explain what they are doing and give advice, AND they're always polite and in a good mood. Would recommend Rocket Plumbing to anyone.

Jessica W.

8/14/2014

Rocket has saved me twice now. Once for an incorrectly installed dishwasher (not installed by Rocket!) and yesterday when my condo flooded due to a building plumbing issue that backed up into my unit. Yuck! I called mid afternoon and they were able to send someone by 6pm. Sam was able to come even sooner! He was great - very thorough, left zero mess, and explained everything to me. I learned so much! Sam even called the next morning to make sure everything was still ok. I'm so glad I trusted the yelp reviews and called Rocket!

Jessi L.

9/30/2013

Tony just left and I needed to sit down to write this immediately. Not only was he here on very little notice, but he arrived on time and clearly communicated what was happening and what my options were. He ended up going with the lower estimate because more work would have . He also had some great technical recommendations for an upcoming kitchen renovation--always appreciated! I'll be keeping this number on file, though thanks to Tony, I doubt I'll have to use it too often.

Laura S.

07/11/2013 12:00:00 SA

I know nothing about water heaters but luckily this place does. I had water leaking from a pipe into my water heater. They identified the problem immediately and noted that the heater is just about to go. They provided excellent options based on my use and the size of tank I may need. in addition, they noticed a problem with my HVAC system and said they are not in that industry but to get it checked immediately. Turns out the HVAC system leaking and had the problem gone on any longer I would have needed a brand new system. WHEW! Value added here

Michelle M.

5/18/2014

I got same day service on a Sunday - within 2 hours of when I called! Ben was friendly and replaced my kitchen faucet quickly and for a good price!

John O.

11/16/2014

I called Rocket to come look at our hot water heater. They were out quickly, took a look at it and told us it needed to be replaced. They gave us an estimate which ended up being exactly as quoted. They ended up running out to pick up the new water heater, brought it back and installed it within two hours. They showed me the damaged water heater and it definitely needed to be replaced. They cleaned everything up and took away the old water heater away. I was incredibly happy.

We did have one issue, which we ended up resolving amicably. When the guys were replacing the old heater, they shut off the main gas line. After installing the new one, they forgot to turn the gas back on so we couldn't get the furnace to work when it got cold. I called an HVAC guy, not realizing that it might have something to do the plumbing work we had done earlier. I ended up having to pay just to have the gas line tuned back on. When I messaged Brian via Yelp, he got back to me quickly, apologized for the mistake and helped pay the HVAC bill, which I appreciated.

My wife has a condo that is having plumbing issues right now and we're planning on calling Rocket in the morning. Their work is great and so is their customer service.

Eric W.

11/14/2016

Appt. scheduled between 1 and 2pm. Arrived at 12:45 and completed the job in 20 minutes. No mess, no fuss and tech even helped with a running toilet! Could not be happier with service!! Highly recommend.

Jason G.

11/12/2016 12:00:00 SA

Thanks to Mike and Nick for doing a great job!

Mark C.

02/08/2013 12:00:00 SA

Chuck is awesome!!! He took out and re-sealed our downstairs toilet and installed hardware and plumbing on our new upstairs double vanity. The vanity plumbing was a challenge because of angles and obstacles but Chuck made it happen. He is a very courteous, clean and talented plumber. Highly recommended!!!

Mark and Greg in Chicago

Neil P.

04/07/2013 12:00:00 SA

Called Rocket Plumbing last month to come in and investigate an issue with sewer smell in my finished basement as well as drain flies hanging around as a result. They sent a plumber over named Tony who came in and looked around at the drains, garbage disposals, etc. He recommended that I (as in ME) get a wet/dry vac and suck out the drain. I told him I don't own a wet/dry vac and that is why I called him. He said that his vacuum was in the shop and couldn't do it. He then recommended I pour some bleach down the drain (tried that before I even called him). He said other than that there was nothing he could do and then charged me $15 for the visit! It wasn't like he offered to try some things and I turned it down. I am giving 2 stars instead of 1 mainly because they came same day as I called.

Updating my review to 3 stars, simply because the owner called me back to apologize and discuss the issues.

Daniel L.

4/20/2016

I was very satisfied with their service. He was punctual, knowledgable and polite. The price was good with $50 discount.

melissa c.

6/16/2016

These guys are really great!! I had a bunch of hair clogging the drains. They came exactly on time. They were gentlemen, polite, and professional. They cleaned the drain and told me how to avoid problem in the future. I'm calling them from now on. Thanks rocket plumbing.

Sebastian M.

12/08/2012 12:00:00 SA

Very fast to respond to my problem, extremely professional and polite. Unfortunately, my problem was with my radiator and Brian was not able/qualified to fix it. He did share a few other tips on my plumbing system in my basement, though. Would try them again for a non-radiator issue.

Hungry J.

06/04/2013 12:00:00 SA

Replacing a burned out ejector pump is about as bad a job a plumber can encounter. But Tony at Rocket got it done quickly and cleanly, and patiently explained some options for reconfiguring my drainage system. This my first time using Rocket, and I will certainly call them back---just hopefully not anytime soon.

David E.

1/31/2015

We had a bad leak on a water pipe. It needed replacing. I called at 8 they were here by 845. I had an appt but told them I would be back Got back at 10 and they were gone Had finished the job and left the invoice at the door They did not even call or hassle me about coming back to pay them before. Great Job. My next door neighbor has also used them

Mark A.

10/12/2014 12:00:00 SA

I have never had a good experience with a plumber- until today. First they came out on a Sunday, without charging anything extra, which is amazing. Secondly they were there within an hour and I ended up being late to meet them at my building. Ben was super friendly and professional. He and his colleague finished the job quickly and efficiently- even though it was much more challenging then anyone anticipated.
Thanks Rocket Plumbing!

Jeffrey K.

12/29/2012

Our hot water heater went out on a Sunday night and I called Rocket. Brian answered and I scheduled an early morning appointment. They were fast, courteous, did a lovely job and arrived when they said they would. While he was there I had him fix a broken toilet as well. I have worked with a lot of contractors over the years and it doesn't get much better than this. Brian explained everything and put me at ease quickly. I would call Rocket again in a heartbeat for any plumbing woes.

Arica O.

9/23/2016

I LOVE these guys- I just bought a home- first flush...and water on the floor. 30 minutes later- they are at my door, and the tech took time to explain the issue and solution. Professional, quick, clean and pleasant... way above any expectations I could have. I will definitely call them before anyone else in any plumbing emergency!!! So glad I found a new plumber to go with my new home!!!! Finding a great plumber is as difficult - so glad I found a hidden gem!

Alex R.

07/08/2013 12:00:00 SA

I am extremely pleased to say I had a wonderful experience with Rocket Plumbing. Not only were they courteous over the phone when I called in, but the plumber who was sent out came 30 minutes early, stayed until the job was perfect, and was a really nice guy on top of everything. My plumber's name was Tony and we ended up talking almost the entire time he was working in my kitchen. He gave sound advice about what to do when he left and did a fantastic job. Yes, cost it a lot (for me that is!), but piece of mind is not something you can put a price on. I will definitely be calling Rocket Plumbing again if any other issue arises! Thanks Tony!

Natalia P.

4/13/2013

This was my first time I ever used a plumber, usually I try to take care of the problem myself. Unfortunately after renting a sewer snake/rod, trying to fix the problem for several hours, with my sewer slowly backing up, I called Rocket Plumbing. I spoke to Brain who was very helpful,polite, and quick to helping me.

Tony, who I HIGHLY RECOMMEND, was sent over to help. He was very knowledgeable and gave me great advice about the maintenance of my sewer problem. Being very stressed out with my sewer problem, Tony was very reassuring to fixing the problem, along with his great sense of humor.

I needed someone there as an emergency and Rocket Plumbing was there. I will definitely use their services again and recommend them to everyone.

arpan s.

01/09/2014 12:00:00 SA

Saw the good reviews so I called when pipe froze. They Were too overwhelmed to get it done quick, but owner called to explain snowmageddeon personally. Although I wasn't able to experience the job this time I will def be using them when in need something because of their focus in customer service, and when Chicago is not experiencing a quasi Armageddon.

Matthew L.

1/20/2016

These guys did a great job fixing a low water pressure in a couple fixtures. Luke was super professional and helpful. Would recommend.

Sara G.

4/16/2016

Second time to my house and both times excellent service: polite and professional, articulate, efficient and clean. I am really impressed!

John M.

7/30/2013

Had Rocket plumbing out today to fix a split pipe. They were on time, friendly, very professional, and did a great job for a fair price. I would highly recommend them to anyone looking for a professional fair priced plumber!

Stephanie O.

03/08/2013 12:00:00 SA

I called Rocket Plumbing due to a leaky garbage disposal and they were out the very next day and quickly determined the problem and replaced the unit within and hour. Marlon also offered to look at anything else in the house plumbing related free of charge. And I used the coupon on yelp since my repair was over $200 to replace the garbage disposal that was un-repairable. Marlon was nice and courteous.

amanda f.

08/03/2015 12:00:00 SA

I spoke to the owner of the company and he explained to me that there was a misunderstanding with the price and gave me a lower price based on having multiple jobs done at the same time. I believe they care about their customers and was impressed that they reached out to me.

Sighcadelic S.

7/23/2016

Phenomenal work at a good price. easy to get a quote. Quick turnaround on the repair work needed. nothing but professional.

Bonnie L.

5/23/2012

My sister and I live in the same building. She was having issues with her toilet and I was having issues with mine. I had used a plumber for by business in the past and it just so happens he was out of town so we needed someone else to come out. I looked at the reviews here on Yelp and my sister gave Levi's a call. Brian not only answered the phone but also made an appointment to come out to our place the very next day. He showed up on time for our appointment, assessed the issues, ran out for parts and had everything in working order in just a couple of hours. He was polite, professional and presented us with a very reasonable invoice. We will both be using Brian at Levi's for all of our plumbing issues going forward. Thank you to Yelp and a BIG, HUGE thanks to Brian at Levi's Plumbing.

Scott I.

2/13/2016

Saw this morning around 11 that my garbage disposal unit was leaking. Read reviews and said why not. I'll give them a call. By 2pm I had a new garbage disposal installed. Nick was nice and did good work. Seemingly no extra charge for same day Saturday service. Might have been a tad expensive but worth it. I'd use these guys again for sure.

Seth G.

6/27/2015

Earlier this week I called them because our 11 year old hot water heater kicked the bucket. They were very prompt to respond and helpful. Our serviceperson was Anthony and he could not have been friendlier and more helpful. He stopped by the afternoon that I called just to check and see if there was anything that could be done to save the water heater. Once he confirmed that there wasn't, he was back the next morning at 7 AM to replace it. Everything is working well and we can take hot showers. He explained everything he was doing. I would definitely use Rocket again. On a side note, I had called another company on the same day and left a message and they did not even return my call.

Jackie H.

6/13/2016

Responded immediately to my request for quote. Had someone (Sam) available within 30minutes to check out leaky shower. Was afraid problem was with pipes in the walls. It wasn't, he had it assessed, part replaced and problem fixed in an hour tops! Super friendly, professional and knowledgeable. Not only did Sam fix my primary problem quick and easy, he also identified an issue with our toilet that he told us how to fix ourselves, and he gave me referral for tile if needed but also told me how to fix ourselves as well. Then he also gave me a quote and recommendation on another job. I'll definitely use these guys again!! Price wasn't the cheapest but I've learned cheap isn't smartest. In the long run, you get what you pay for. I got my $$ worth and I didn't feel like they were outrageously priced at all. Very reasonable price for Chicago.

Kurt W.

7/30/2013

What more can you ask for? Fast service, professional attitude and good pricing. The owner came out and gave us an estimate the day we called and helped us figure out the best way to get a torn up bathroom put back together right! Good times.

Jeffrey S.

07/05/2013 12:00:00 SA

Rocket Plumbing is THE BEST! I called about a leaking toilet tank, not only did they schedule a plumber to come out the same day, my guy (Tony) showed up early. He was great, diagnosed the problem right away, fixed the problem and was on his way to his next appointment in about 6min.
Problem solved and it didn't cost me an arm & a leg.
Rocket Plumbing just found a spot on my permanent contact list!

Mario V.

06/03/2012 12:00:00 SA

I was having leakage from my sump pump pipes in the basement. After reviewing Yelp, I contacted Brian in the afternoon, and he arrived that same evening to see if we needed immediate action. Brian asked us not to use our washer and shower in the basement until he arrived the next day since we needed a new sump pump and pipes. Brian provided several options, arrived the next evening, and corrected all the issues, including a kitchen pipe which needed to be stabilized. Brian is professional, insightful, and reasonable in his pricing. We discussed several different future projects, and we look forward to working with him again.

Jim M.

07/12/2010 12:00:00 SA

I contacted Levi's Plumbing to install a new laundry tub and fix a gas pipe. They came out the same day and completed everything within 4 hours. He charge me exactly what the estimate said and cleaned up before he left. I would recommend using this company.

Al B.

09/05/2011 12:00:00 SA

Brian and his team really came through for me on this one. Last Saturday they came out to fix our water heater. Knowing that the parts stores were closed on Sundays they made quick work of fixing my water heater at what I thought was a very fair price. I would highly recommend them to him.

Lance M.

04/06/2015 12:00:00 SA

After showering this morning I couldn't get my water to stay shut off. Soon the handle was removed and water was gushing out of the neck of the faucet. I called Rocket and they were at my condo within 1.5 hours from my call. Within 20 minutes of being here, Anthony had our shower fixed and even improved our water pressure. Apparently our cartrige was so old that it had deteriorated. Couldn't have asked for a better experience!

Chun C.

02/12/2013 12:00:00 SA

I gave Rocket a try because of the positive reviews here. I submitted a request through their site and got a quick reply with availability. Tony from Rocket called prior to the scheduled appointment to confirm he was on time. He provided the price for the work, then I mentioned that I had a coupon which he accepted. He was very professional and the price (with use of the coupon) was reasonable. I've had the same maintenance work (sewer rodding) done in the past and it was far more expensive. I will use them again.

DeJuan S.

12/31/2012

Just as many Yelpers have mentioned, Brian and company do a great job. Great response time and even came out on NYE. They replaced our kitchen faucet in less than 2 hours. We will use them for any future jobs and highly recommended! Reliable, trustworthy and just a good professional business.

Matt B.

1/25/2013

We contacted Rocket after reading their glowing reviews on Yelp and were so satisfied that we wanted to add our feedback here, too.

I reached out to Rocket via their website on the day before New Years Eve and heard back within an hour by email (from Adam).

I explained to Adam that we had a banging noise coming from our hot water heater and I was nervous about how long it would last before something more serious happened.

Rocket sent someone out right away and even helped us with the warranty claim to the hot weater heater manufacturer. Amazing considering we did not buy the original water heater through Rocket!

For their speed and professionalism of response and service, I'm happy to give Rocket 5 stars.

Scott M.

4/24/2013

We had a backed up kitchen sink that was starting to overflow in the evening. Called Rocket in the AM and they had someone out here within a few hours, earlier than any other service. They were very professional, courteous, and wore shoe covers and balnketed their area for cleanliness. They did a great a job unclogging the line and now everything is good to go.

Their prices were higher than other companies and it seemed pretty set right off the bat, but in my mind the value was worth it because of how great the service was.

Definitely recommend them for plumbing issues that need immedaite fixes.

K R.

2/29/2016

Amazing service! Came the day we called (today) and even arrived early. Fixed our massively clogged bathtub drain. Process was fast, clean, and very fairly priced. He even offered us tips and tricks to keep our drains clog free and healthy. Extremely professional. We are very impressed and will definitely use Rocket Plumbing for any plumbing issues we have in the future.

Pamela A.

10/14/2015

Mike came down this morning to check what was wrong with my kitchen sink and gave me a very fair estimate. He got here right on time and because he knows how bad I need my sink to work he will take care of it sooner than I thought!!!

Gwen H.

11/30/2012

Rocket Plumbing was responsive, professional, and honest. One of my bathroom sinks had a leak so I turned off the water source and called Rocket. No leak was found after looking so I was not charged an insane amount of money just to come to scopw it out. I would use them again!

Mel B.

10/26/2012

I called Rocket Plumbing around 8 pm at night because our bathtub stopped draining and they sent Brian out the very next day. Brian was friendly and courteous; he unplugged the bathtub in a few minutes and took a look at some other projects to give me estimates. We will definitely be using their services again for our future house renovation projects and I would recommend their services.

Michael S.

4/25/2013

I am writing this review primarily on behalf of my wife as she was the one who was home when the service call was made. I found Rocket Plumbing on Yelp and chose them based on their stellar reviews. The water heater had not been kicking on all the time when it was supposed to, and after I tried to flush the heater myself, it was turning on but not heating water at all - nothing but cold water.

At any rate, to summarize my wife's comments:

Brian, the owner, was the one who made the call, and was friendly and courteous. He called the manufacturer to ask them questions and spent quite a bit of time on the problem, which we greatly appreciate. He also made follow-up calls to make sure everything was ok, which was nice.

As for the total lack of hot water, apparently I neglected to turn the gas back on to heat the water (oops!) when I flushed the heater. Brian was nice enough to only charge us the $15 service call fee.

As for the underlying problem with the water heater, I'm not sure what exactly Brian did but apparently it's working normally again, which is great because that means I don't have to hear about it anymore. :)

All in all, we were very happy with Brian and Rocket Plumbing and would definitely recommend them to others (already have, in fact) and use them again ourselves in the future. Thanks!

Lucy M.

02/07/2016 12:00:00 SA

Arrived early and when a part was needed did everything they could to come back the same day so I would have use of my washer. Great experience!

Jonathan C.

12/02/2012 12:00:00 SA

A+ Company!!! They turned a garbage disposal disaster around quickly. 3 hours before 20 people were to arrive for dinner, my garbage disposal backed up and flooded my kitchen as well as the condo below me. The plumber i usually use was not answering the phone. I called Rocket Plumbing and they had someone over within the hour. The issue was repaired and at a reasonable price too! They are great to work with and really nice folks! I'll be going back if any issues arise in the future!

Sarita S.

3/14/2013

We had a fantastic experience with Marlon from Rocket Plumbing. Our sink was backed up and something that smelled like death was coming from it. We called Rocket Plumbing that night and they were very helpful on the phone and we scheduled an appointment for the following day. Marlon came, explained everything he was doing, gave suggestions on how to keep the problem away and left me very satisfied!

We will be using this service from now on for all of our plumbing, kitchen and bathroom needs.

Robert L.

06/03/2012 12:00:00 SA

I contacted Levi's Plumbing after finding positive reviews on Yelp. Brian (the owner) responded to my call quickly and he was able to schedule an appointment for the next day.

Brian called me the next day to confirm the appointment and he arrived on time. Initially, I requested that he replace the wax ring for the toilet in one of my two bathrooms. While repairing this toilet, he provided insight into other potential areas for concern. Based on his knowledge and professional demeanor, I asked him to do a full walk through of my condo. He then pointed out a few other areas that needed attention. I had him address each of these areas, which he was able to complete all on the same day.

I was very happy with Brian's work. He was extremely knowledgeable, professional and friendly. I highly recommend Levi's Plumbing and would contact them anytime I have a plumbing issue.

Mike L.

1/31/2013

A+++ 100% recommended

Marlon from Rocket just left and he's as good as it gets. So good I felt compelled to write a review immediately. He called when en route, was on time, and provided great service. I had to have my sewage ejector pump replaced which is a crappy job (pun intended). He diagnosed the issue quickly and quoted me a price on a new pump and labor. Charged per job, not per hour. He had to run to his supplier to grab a new pump and no time was wasted. He was back quickly and had the new pump installed in no time. He also explained everything while he was doing it, which as a homeowner I appreciated.

As someone who doesn't have much experience with plumbers, you always hear horror stories about how much they charge or charge for items/services you don't need. With Marlon and Rocket, I DID NOT feel that way AT ALL! They are a very trust-worthy company. Just like with mechanics, once you find a trust-worthy one, you never need to look for another one again. Now that I've found a trust-worthy plumber, I'll never need to call another company but Rocket again.

Rob V.

2/27/2013

Great plumbing business. They were responsive - other company didn't even bother to call me back. Marlon called and said he could come out earlier than the quoted time if I was available. He was very knowledgeable, giving good advice and did a good, quick and thorough job. Really good guy.

It was also nice to find that they were cheaper than the other two quotes I got from other companies. Highly recommended!

tony m.

6/15/2015

Returned my call very promptly,made an appointment and plumber called on day of to keep me posted on his timing. He was very professonal,quoted me a price before beginning work and was in and out in no time. Would definitely reocmmend and use again.

Christopher H.

1/26/2015

I had what ended up being a simple problem and they were very quick courteous and helpful in helping me solve it. I would go back to them in a heartbeat.

Ashley G.

2/18/2013

We have had a massive leak under our sink since the summer and our landlord wouldnt fix it. Knowing it had to be done given it was progressively getting worse, we called Rocket Plumbing. They got someone out day of to look at it. That only cost $15! Then, 2 days later, Tony came by again and fixed for a great price. I would high recommend them to anyone looking for great service, nice people and quick help. If I owned my own place, they would be my go to at all times! Thanks all at Rocket!

Cooper T.

12/15/2015

Marlin is the man! I've had him replace a section of pipe in a very difficult area and it was no problem for him. He is efficient with his time without sacrificing quality. They always explain the differences of different products, for example Toilets, pipes, and ejector pumps. They also explain exactly what they are doing so that I know what I am being charged for. Rocket Plumbing has wonderful customer service, too! These guys are my go-to plumbers. And now they are the go-to plumbers for the other people in my building.

Julie A.

5/25/2013

We had a number of plumbing issues - clogged drains, toilet that kept overflowing, etc. So I turned to Yelp for suggestions and came across Rocket Plumbing. Trust me, we were not disappointed! Marlon was our plumber and fixed everything quickly and efficiently. If you need a plumber, I definitely recommend Rocket Plumbing!

E O.

11/30/2015

These guys saved the day. Mike and Jake came out the evening before Thanksgiving after we had been unable to use any water for 24 hours. As it turned out we had a huge plant growing in our ejector pump that stopped up the entire system. They identified the problem quickly and sorted it out in no time. I am very very thankful!

Jennifer W.

11/29/2013

We called over to Rocket with an emergency issue this morning and they were able to setup an appointment for only a few hours later. One of their plumbers Lou arrived promptly, was extremely professional, respectful, and able to do the job we asked for. He also was extremely thorough and explained to us exactly what the issue was. We will be recommending them to all of our family and friends in the future.

Angela O.

8/15/2014

This one star is not a reflection on they're work product but business practice. After calling to get a quote at 7am on 2 different scenarios( one fixing the leak, two replacing all the pipes for my house gas line) At the end of the phone call with the answering service lady, I was informed that I will be charged a $25 fee for the plumber to come out and take a look at the job. Since when are you charged for that? What happened to just sending pictures and discussing a job on the phone? 13 hours later, I never got a call back from Rocket Plumbing.

Mike H.

5/17/2013

Highly recommended! Tony showed up on time (early actually) and was extremely professional, personable, an easy to work with. He was able to quickly diagnose my drain problem and provide me with options at varying spend levels for a solution that worked for me. The whole thing took under an hour and I'm now leak free. Pricing was a little higher than I expected, but Tony was able to give me an instant discount. And for the the quality of service, I think the price was well worth it.

Julie C.

03/06/2015 12:00:00 SA

Anthony was great. Fast, professional, friendly. I would strongly recommend Rocket Plumbing to any one.

Anne D.

10/24/2016

Anthony and Angel did a fantastic job installing a new hot water heater for us. We had a really great experience with these guys from the very start. They came out to check out the space that they had to work with to determine what size water heater we could get based on the new models' dimensions and then we scheduled a time for them to actually do the replacement. The day of the service, they were extremely courteous - they called to let us know how far away they were, they put covers on their shoes as soon as they entered our condo so that they didn't track in any dirt, and they even cleaned behind the old hot water heater once it was removed. This job required a fair amount of piping rework (because it was such a tight spot), and Anthony and Angel did a wonderful job with it. They got the job done in the expected amount of time they originally estimated. It was a pleasure doing business with them. I definitely recommend these guys!

Martin H.

2/14/2012

Brian with Levi's Plumbing was very helpful in adequately diagnosing our buildings water pressure problem. He researched the proper water pressure booster, negotiated with the supplier, and scheduled all of the installation with expert efficiency. He was easy to deal with and, along with Pat and Jeff, were very knowledgeable and friendly. We look forward to working with them in the future!

Dana S.

6/20/2012

The owner of my unit contacted Levi's due to a leak in the kitchen of my unit. Being that the owner lives in NY, he chose Levi's based on the great ratings. He did the right thing! Brian and another guy came in, assessed the situation, fixed the leak, and even followed up to get the hole pateched up even though he doesn't do that service. Overall, great experience!

DV S.

10/17/2012

Fast, helpful & very friendly! Would def use again. Thank you!

Amy V.

11/21/2012

Brian was fantastic! He was here right on time (maybe a minute or two beforehand), jumped into the problem, was up front about capabilities and resolved our issue quickly while educating us on ways to prevent future problems. He's a nice guy, is passionate about his business and is honest - hard to find these days!

Adeel S.

07/06/2013 12:00:00 SA

I was not very impressed with the service. We had two(what we thought were minor) reasons for calling the plumber. First, there is water collecting under the kitchen sink. The plumber took a brief look at the pipes under the cabinet and made a determination that there was no leaks in the pipes but it was the gap between the kitchen faucet and the counter where the water was leaking from. Without examining the faucet, he proposed that we replace the whole faucet and provided a quote of hundreds of dollars. I was hoping he would examine the faucet more closely and also propose some cheaper solutions. He kept on saying that this faucet was a cheap quality Moen from home depot and not the high quality one from plumbing supplies. The least he could have done is maybe discussed whether parts of the faucet could have been replaced at a lower cost.
Second, i asked him to look at the flush in the toilet which was having some minor trouble flushing. He did break some part of that system. He kept making excuses that it was cheap low quality home depot stuff that was installed. Eventually he somehow made it work but i regret having him touch it and fear that it could stop working anytime and would be worse than before he touched it. He even charged me only $10 for fixing while he spent only around 5 minutes and also broke some part of it.

The plumber did arrive on time as promised.

Melissa K.

11/08/2015 12:00:00 SA

I called Rocket Plumbing after seeing the great reviews on Yelp. So glad I did! I worked with Marlon and Jack. Marlon came over twice with out charging us to provide guidance on how to handle the leak (had to open the ceiling first) and then to provide an estimate. They provided the guidance that the wax seal on the toilet was leaking and needed to be replaced, but also pointed out a hairline crack in the cast iron sewer return pipe. Not the news I was hoping for, but they gave quotes on just fixing the toilet and switching out the cast iron for pvc. There was no pressure to go with the larger job. Since the ceiling was already open, we decided to do both jobs. We thought the quote was very fair. The job was done very professionally and in a timely manner. Will definitely use them again!

Marty L.

07/01/2013 12:00:00 SA

Ejector pump and sump had to be replaced. Tony was fast, efficient and even explained a few things to this noob.

Andy L.

6/26/2013

I was pretty concerned when my water heater stopped working and the control showed that it was locked up due to detecting gas fumes... not because there was a chance of a gas leak, but rather because more than half the water heaters in my building had been replaced with similar problems. These replacements happened right before owners were moving in and the builder came across this error and couldn't unlock the heaters. A slight glimmer of hope was the folks the builder had subcontracted didn't seem like the most competent in the world.

So with a potential water heater replacement in the back of my mind, I called Rocket. I spoke to them first thing in the morning, but they were busy and couldn't send anyone over until 1pm the next day. Bummer. However, I was called the next morning and they were ahead of schedule, so Tony, the repairman, dropped by before 11am. He seemed pretty familiar with the type of unit and explained some of the common issues. Turns out painting can cause the heaters to lock up, so that was probably the issue that happened to the builder as they put the finishing touches on the new condos. After going through a series of unsuccessful attempts to jump start the heater (such as unplugging the control panel and sensor) Tony called the manufacturer who had him unattached the fan and try to to reassemble the top portion of the unit. No luck. He then spoke to the manufacturer again and they decided to try to reboot the whole unit. This time it worked. Boom!

Tony was super nice, helpful and explained everything that he was doing, so if anything else happened I had a frame of reference. Only cost $75 and nothing blew up, so I was pretty stoked. Also, a tip offered was refused even after I offered it twice.

All around fast, great service provided by super nice people. Rocket is now my go to plumber for any issues that arise in the future.

Nicole H.

4/18/2014

Anthony from Rocket Plumbing was incredibly prompt, professional and helpful when I needed to get my water heater replaced. He answered all my questions, accommodated my schedule and did great work. Rocket Plumbing also gave me a lower quote than the other plumbers I contacted. I would definitely use them again.

Marjorie W.

02/09/2015 12:00:00 SA

Fantastic. Marlon fixed my faucet the same day I called - really within the hour - and was very professionsl yet pleasant and fun to chat with.

N A.

09/11/2014 12:00:00 SA

Anthony is great. He came right away when he found out how important it was. He was very knowledgeable. Went directly to the source of the problem. We will definitely call him again. Thanks Anthony

Geneva C.

06/05/2014 12:00:00 SA

After 2 VERY disappointing experiences with 2 other plumbers, I found this company on Yelp and yeah, they were altogether terrific. From friendly and genuine people in their office to Anthony, the plumber they sent to me, this was a top notch experience. Anthony was polite, friendly, extremely efficient and he even changed 2 hard to reach halogen bulbs that have tricky fixtures in my kitchen, as a favor. I tried to tip him for that but he refused to take it, so I hope this Yelp review will help because they all deserve it..and my new faucet works like a charm! SO many unprofessional plumbers around, and they are not one of those companies. I wish them continued success & say...THANK YOU!

Marci O.

12/09/2014 12:00:00 SA

After posting the review below I was contacted by Kimberly and Brian (owner of Rocket). Both were concerned and apologetic. Kim explained that they went through a period when they had issues with their phones and this had caused consternation for many customers. They quickly provided the needed letter. It is clear that Brian takes pride in his company and strives to provide knowledgeable and excellent service. If I have plumbing issues again, my first call will be to Rocket. Rock on, Rocket!

I had originally posted a 5 star review of Rocket Plumbing but I deleted it due to lack of follow-up. I originally called Rocket to assess water damage in the bathroom of my condo after the maintenance staff kept saying it was caused by me showering. The Rocket employee (I really liked him so I won't give his name) took one look and stated the damage was definitely caused by water leaking from somewhere above my unit. He was damn good at his job and followed through by meeting with both my upstairs neighbor and the building engineer. The building engineer told both me and the Rocket employee that the water leak originated two floors above me and stated that they would take care of it. The employee rightly sensed that there might be trouble with the management office of my building and told me to let him know if there were any problems. The employee also did a good job of replacing the wax ring on the toilet. I called the employee and he did call back once but when I answered the call no one was there. Subsequent calls were not returned. The management office and maintenance staff are still being uncooperative and I really need a letter from the Rocket employee giving his professional opinion as to what caused the damage to my bathroom.

josh f.

10/10/2014 12:00:00 SA

Our building is extremely strict about which businesses it approves for work. They have a short list of approved plumbers, and judging by the level of service from those plumbers, they all know it. So I took it upon myself to deepen the pool of approved and recommended plumbers.

If you search for plumber near 60614 Rocket won't be at the top of the list for some reason. So I called other plumbers first. The first plumber gave me an estimate of $975 for the work, and was extremely flexible about scheduling. The second plumber wouldn't be able to do the work at least not until sometime next week. I called back the first plumber I called and asked for a breakdown of the proposed bill, and $250 of it was for extra insurance. They had already told me they were insured, and weren't going to tell me they needed extra insurance until I pressed them about the extra fees on top of the parts and labor. I told them I wasn't paying for extra insurance, and they told me Then we can't do the work.

Then I called Rocket Plumbing. Anthony came out within a couple of hours to do the estimate, and gave us a complete inspection of all our plumbing at the same time. We knew already that some of the work done by a building approved plumber was shoddy and incomplete, and Anthony offered to fix it for free. I wouldn't call Rocket expecting free plumbing based on my review, but that's what happened in our case. Anyway, he was also very flexible about scheduling since our building requires that work to start within a one hour window in the morning, he showed up on time with the appropriate parts, did the work flawlessly and professionally, and the final bill was $585. Actually, there was a part we didn't know needed replacing before the work, so he had to run out and get it, but he didn't charge us for the transportation. He approved the extra purchase and extra labor before doing it. It was about $85 extra, and that's what brought the bill up to $585 ... vs the $975 quoted by the other plumber.

I realize all plumbers can get busy and not have appointments available this week and some plumbers just coincidentally have a light work load and can be flexible. I wouldn't take stars off for that. But in our experience, Rocket truly went above and beyond, and I'll be pushing our building to put them on the recommended list.

Valerie K.

8/20/2014

The service at Rocket Plumbing is excellent. We have had them here twice now and they are fast, courteous and clean (always putting on shoe covers which I love). I would highly recommend them

Rachel G.

11/26/2012

Absolutely great service and wonderful plumbers! Our neighbors had a little disposal backup that caused flooding in our kitchen and Rocket Plumbing came to the rescue within in an hour to unclog the blockage and give us a little plumbing education. Brian was such a nice guy and even offered to fix our wobbly faucet for no cost. We can't thank you enough for the wonderful service and I will definitely give your number out to any friends around the Chicagoland area with plumbing issues! Thanks so much for the quick service, the sink drain works better than it did before you came!

Christopher P.

05/03/2013 12:00:00 SA

We needed someone to come and fix our water heater, so we called Rocket Plumbing. The man on the phone was honest enough to say that his workers don't have a lot of experience with that brand, and, depending on what was wrong with the water heater, they might have trouble getting parts for it quickly. Instead, he recommended another company, Design Temperature.

K M.

6/28/2014

I have had several different plumbing problems in the past few months, and I've tried three different plumbers. I used yelp to find Rocket this time bc I haven't been happy with the personal referrals I tried before. Rocket is like no other! My water heater wasn't working so I called them at 7am. They were able to get a technician out to my condo by 8:45am. Tony was professional, nice and straightforward to deal with. He was able to install the new water heater later that day at a time that worked for my schedule. Amazing! Competitive pricing as well. Highly recommend them!

Scott B.

3/28/2014

I normally don't write reviews, but I have to share my experience with Marlon at Rocket Plumbing. A couple days ago, I had major sewage back up from the toilet of my lower level. It was so bad that there was 2-3 inches of feces, urine and sewage back up throughout most of my finished lower level. I called Rocket Plumbing and Marlon came within an hour of my phone call. He quickly assessed the situation, was able to rod out tree roots from the pipes (this was causing the clogs), and then recommended a deep cleaning service to take care of this bio hazardous mess (they came that evening and did a thorough cleaning that lasted 6 hours). He seemed to generally care, which I appreciate. I have an infant and toddler, and I was very concerned with them inhaling the toxic fumes of the sewage stench. What I liked about Marlon was that he was able to assess the situation quickly and recommend solutions. He also is very experienced and has confidence in what he is doing. If I ever have a problem again, I will ask for Marlon again at Rocket Plumbing.

Patricia F.

8/13/2014

I will definitely be calling these guys again. They were punctual, actually called and were able to show up ahead of the appointed time, knowledgable, and cleaned up after themselves. The online coupons made their visit much less painful to the wallet. Thanks guys.

Marna M.

10/09/2014 12:00:00 SA

I found Rocket Plumbing on Yelp very spur of the moment. My dishwasher was leaking when it drained and I just happened to have the day off work and wanted to get a plumber asap. They answered the phone right away (a real live person--not a recording or answering service) and promptly told me they could have someone over at 1:30pm. At 1:30pm on the dot Tony the plumber was at our door. Unbeliveable!!! He diagnosed the problem and didn't charge us because it was something the dishwasher manufacturer had to handle. While he was here, I asked for a quick estimate to replace a shower head. Tony was kind, efficient, neat and very professional. I highly recommend this company and Tony. Thank you Rocket and Yelp.

Barbara K.

10/28/2014

I highly recommend Rocket Plumbing. I have used them several times in the past year for various plumbing issues (frozen pipes, toilet issues, new hot water heater, leaks etc). The receptionist is friendly and has been able to schedule someone (I think it has always been Marlin) to my home in a timely manner. I have been very pleased with the quality of work and pricing.

Melissa C.

2/20/2015

Rocket plumbing came out really fast to help replace a broken faucet. They were so friendly and even gave advice on how to save us a little money in the process. Far, far better than the last plumber I used. Would call them again in a heartbeat!

Elaine I.

6/25/2014

I had a faucet replaced in my kitchen sink and called Rocket Plumbing. I didn't want to risk buying another bad sink from Home Depot, so I asked them to bring one that would fit my sink. Ben showed up right on time with 2 sink options, and he was very friendly and professional. He worked quickly and did a great job. I am very impressed with this company and will be using them whenever I need a plumber.

Jared H.

4/21/2014

Excellent work and showed up on time. Highly recommend.

Rock S.

10/02/2014 12:00:00 SA

We called Rocket Plumbing and Brian came right away... he assessed the situation and then gave us a quick estimate. As promised, he sent Chuck over the very next day. Chuck was fast, efficient and polite. I would definitely hire them again.

Sandra R.

08/05/2015 12:00:00 SA

Sam, the plumber, was prompt and professional. He immediately found the problem and resolved it. Awesome!

Sara L.

08/03/2017 12:00:00 SA

We have plumbing issues with a shower, a toilet and a hot water heater that is on the fritz. I researched plumbers and ultimately called Rocket. After playing a little phone tag, I spoke with a woman who asked what we needed. I started by saying that we need someone to look at our hot water heater. She said, We don't do repairs, just replacements, but I can give you a referral. I said I was surprised because their website, Facebook and Yelp pages say they do repairs, and there had been a post from someone who had hot water heater service just a few days earlier. She said sorry and gave me the name and number for the referral. I said that was too bad because our unit is 10 years old, likely needs replacement, and my husband is interested in a tankless system, to which she said, Oh, well we install tankless systems and can definitely help you with that! I told her thanks, but unfortunately I don't have time for multiple appointments with multiple plumbers, so if they can't take a look at my hot water heater, I'll have to find someone else who can handle all of our issues. This company gets great reviews and obviously does good work, so I was excited to have a new go-to plumbing service. Unfortunately I didn't get the response I was hoping for to actually get them in the door.

B T.

08/03/2014 12:00:00 SA

Great work ethic from Rocket Plumbing, I had a minor gas leak and Marlon came out the same day I called. Efficient and quick, but from a work ethic standpoint, second to none. I highly recommend them and will be using them for any plumbing needs moving forward.

B S.

4/19/2014

Ben and George did a fantastic job. Rocket is the second plumber that I called to fix a leak in my ceiling. The other plumber mistakenly thought that it was the shower upstairs. Wrong. Ben and George came over quickly, and systematically went through the possible causes until they found it was a humidifier. They then put together a custom solution in very short time. I've worked with many plumbers and I highly recommend them.

Amy T.

3/19/2014

We were struggling with really low hot water pressure in our 2nd floor shower. Anthony was amazing! He assessed the situation and talked us through multiple options so that we could find a solution that best fit our priorities and budget. Anthony worked efficiently and completed the job quicker than expected. That is despite the age of our plumbing and Oak Park home which, we imagine, caused some challenges. Pricing is honest and upfront. Very satisfied! We are coming back to Rocket and looking forward to a shower!

Michael L.

2/13/2015

Anthony is the man. I called at 11:30am and he was out by 12:30pm. Simple snake of my shower plumbing. Worked like a charm. Great service. Thanks!!!

Sarah B.

4/19/2014

Just had Ben out to the house to replace our leaky, broken kitchen faucet. He was prompt, friendly, and extremely knowledgeable. He worked efficiently and provided quotes for all of our future projects in our home. We look forward to working with Ben and Rocket Plumbing again!

Brett G.

12/05/2014 12:00:00 SA

Marlin was awesome and very nice. Especially since i'm pretty dumb. I could have fixed my disposal by myself, but i was using the wrong allen wrench. Oh well! Not too expensive by any mens, very reasonable. Normally i would give 4 stars, since i had to call a second time after my first message was not returned...however marlin rocked, offered to come earlier and was very professional. Wore booties over his shoes and everything. super nice guy!

Dan F.

4/30/2014

These guys were great! I had a small leak that finally began to show through my ceiling. They showed up on time, called before beginning any work, and called again to confirm before cutting a hole in my ceiling. They also discussed price prior to starting. They had to return the next day to complete the job, and again, showed up on time. When I showed them my $50 off coupon, they went ahead and gave me $100 off. Got the job done and offered excellent customer service.

Julie R.

1/19/2014

I had no cold water in my kitchen faucet. Even though it was the second straight coldest day of the year in Chicago with many schools and businesses shut down, Brian graciously fielded all of my calls and gave me excellent direction and advice. Fast forward to the next day and even though the cold water came back on Brian offered to stop by to check things out since he had another appointment on my block. He checked a broken toilet, told me about a water filtration system, checked my hot water heater and even made sure my sump pump was in good working order prior to his visit I did not even know I had a sump pump. Very knowledgable about all things plumbing!

Ally R.

1/18/2015

I will never use this company again. I was quoted a $25 fee to come out and find what the problem is but I later find out it end up costing $300 for them to come out and just leave. They call me the next day saying it's going to cost another 400 to do another check. And then they will go from there on what it would cost to fix it they are a total rip off at this business they had a good customer service but, I would not recommend them to anyone due to them being such a high price. They arrived 3 hours late! I took off the day of work and they called and told me they were running 30 minutes late when I actually it was an hour 2 hours. They still never fixed my problem its been 5 days now. He actually just looked left called back and said he was busy and he'll call me. They never did and I am honestly going to post them to the Better Business Bureau for false information about the price. Do not go here unless you want to spend a large amount of money for nothing!!!

Anne H.

5/20/2015

I'm always a little nervous having work done that I can't do myself because I am fully at the mercy of the repair person. I am so happy I called Rocket Plumbing to fix the stuck cartridge in my leaky bathtub faucet. Sam ran into more trouble than he expected and had to deal with my building's less-than-helpful maintenance guy to shut off the water, but he was very professional, friendly, and did an excellent job. I didn't have any idea how much a job like this should cost, but it seemed very fair for length of time he was here. I hope not to need the services of a plumber again any time soon, but if I do I won't hesitate to call Rocket again.

Jim H.

05/11/2013 12:00:00 SA

I would HIGHLY recommend using Rockit. The entire experience was very positive from start to finish. First, the company was very flexible about scheduling the appointment. I had to cancel our first appointment last minute due to a work conflict and the owner was very gracious about rescheduling. The service technician (Tony) arrived right on time and was very professional and gracious. He took the time to place covers over his shoes so he did not track dirt into the house. He was able to find the problem with my shower immediately. He explained what was wrong and what it would cost to fix ahead of time. He then fixed the problem and made sure to demonstrate the fix afterword and to show me the damaged valve that needed to be replaced.

I would DEFINITELY use these guys again.

Rubina M.

11/29/2012

Rocket Plumbing really is great! I called them yesterday and got an appointment for after work the very next day. Brian, the owner, came to check out our leak and fixed it on the spot. He was very professional and helpful, and offered advice on maintenance for the future. Also, if you're a Yelper, you get a great discount. I would recommend Rocket Plumbing to anyone who needs a quick fix!

Morgan C.

12/21/2014

Made it worse, and I paid a lot more. I tried for the new, but really, the old from mom and dad was best- better price and always fixed. Rocket charged up continually, regardless of coupon. The toilet hasn't flushed well since they came to work on it, and they left a mess. Really not in the top tier of any fix-it person that we have had here.

Kevin M.

11/30/2016

I had an emergency stoppage in the riser between my second and third floor. I called my Home Warranty company, American Home Shield, and they sent out one of there three contracted plumbers in Chicago. The first one they sent was Aaron Plumbing. He was horrible! I can't believe that American Home Shield would contract with a company like this. He showed up in a rusted-out van with no markings, and he smelled so badly of cigarettes that he literally stunk up my whole house. And, of course, he was unable to diagnose and fix the problem. The second company (can't remember their name) was even worse! I called American Home Shield back and they authorized me to hire my own plumber. I found Rocket Plumbing and they were very professional. They showed up on time, and were very careful to protect my floor and furnishings with drop-cloths before any work was done. Sam & Geoff did an accurate and timely assessment of the problem, and were able to clear the blockage with some persistence. They described everything that they were doing, as they were doing it. They were both very friendly to my wife and son as well. I highly recommend Rocket Plumbing and have added them to the preferred vendor list for my homeowners association.

Yi Hsien C.

11/19/2014

I called Rocket plumbing the last minute yesterday morning to see if they could come out the same day to take care of a basement sewage clog issue. The dispatcher had the first available plumber called me back in just two minutes. Anthony is the plumber. I told him the issue and he gave me two possibly scenarios. I don't like services that doesn't want to give you a rough estimate over the phone, then you have no way of comparing. Anthony gave me a rough cost for the solution on the two scenarios.
He called 15 minutes before arrival and arrived on time. After checking, he decided to rod the drain/pipe first. It took a little longer than expected, but they eventually got it cleared out and solved the problem. They made sure to clean up all the mess that came out of the drain and everything is back to normal. It actually cost a little less than the estimate he gave me.
He even offered to give free advise/help on fixing small, DIY plumbing issues if needed. That way we don't have to pay a traveling charge for a simple 5 minute job.
I highly recommend Anthony and his partner.

Jo A.

07/12/2013 12:00:00 SA

I'm not sure how they are when it comes to the quality of their work but will say they are over priced. We had them come down for a price estimate for rodding our sewer, which cost us $15 for the visit. They quoted us $359 and told us we would have to hire a separate person to clean the catch basin. We had a second opinion by another plumber the next day, they charged us $150 for rodding and cleaned our catch basin. Our second guy seemed to understand how the the sewage lines worked in my old building vs. the Rocket guy who was unsure about everything. Also Rocket was an hour late for the appointment.

Amy C.

8/26/2014

We had a pretty serious pipe clog in our building, which meant water was backing up into our sink any time someone in the building ran water. I called Rocket and they were able to send someone out right away! Tony and his assistant were quick, professional, and clean. They were able to clear everything up in less than an hour. I will definitely use Rocket Plumbing again AND recommend them to friends.

Karin G.

03/07/2017 12:00:00 SA

called rocket plumbing today for the first time based on their impressive yelp ratings. i had gone into my basement, and noticed the toilet and shower literally gurgling, and a layer of sentiment and water on the shower floor. placed the call at 9:50 am, and by 10:50 their technician donnie was at my door. found him to be knowledgeable, experienced (30 years in this business), and affable. diagnosed the problem as a clogged sewer line. was able to clear the line and inspect it as well. gave me tips for keeping the line open in the future, and assured me there was no need for expensive repairs. could not be happier with my experience with this company! (have owned several homes and used a multitude of plumbing companies in my lifetime).

Steve M.

9/27/2013

Man alive! I didn't know what I did to my toilet, but Rocket Plumbing intrepidly ventured forth and repaired it anyhow. I'm pretty sure my wife has confused the toilet with the garbage can and flushes trash down it: dental floss, junk mail, dead batteries. That or she just gets bored and wants to see what that toilet will take down it. So that thing clogged up pretty bad. I called Rocket and they sent out Marlin(?). He asked a few questions and got right on it. My wife appreciated how he wore shoe coverings so as not to get the floor dirty (funny how she cares about the floor but not the toilet). Marlin fixed that toilet right quick. He even educated my wife on the dangers of using the toilet as a trash can! Thank you Rocket!!!

Jennifer L.

2/16/2015

Great experience from start to finish. It was easy to schedule and Sam was great. He fixed our toilet and leaking hot water tap. He was honest about what needed to be done and told us what we didn't need to do. He was personable, knowledgeable, and responsible. We will definitely recommend him and the company to our friends.

Jordan L.

2/16/2015

Great company and great experience. Both the first visit when I got an estimate and the second visit when I had my water heater replaced were excellent experiences. Plumbers were extremely nice, seemed very honest, and highly capable. Company ended up under-quoting me for something that turned out to require more expensive equipment and still honored the original quote without me even asking. Highly recommend.

Darcy G.

03/04/2014 12:00:00 SA

I would highly recommend Rocket Plumbing. Marlon was amazing! I called Rocket after hours and their answering service was professional and friendly and I got a call back early the next day where they clearly explained their process and took notes on my service needs. Marlon showed up on time and then when it came time to do the work he was flexible with my building and their water shut-off delays. He provided a quote up front and the quote was accurate when it came time to pay. Polite, friendly, on time and wonderful service. Plumbing is a pain to deal with and Rocket made it so easy!

Carla H.

3/27/2014

I scheduled and appointment with Rocket Plumbing to assess a cracked toilet. I am delighted with the service because the plumber, Anthony, arrived right on time and made a quick assessment that the toilet needed replacement. He had a selection of products in stock and explained the features of the various toilets at the different price points. Conveniently, Anthony set up a time to return with the new toilet that same day and again, he arrived right on time. Not only did he expertly install the toilet in 25 minutes, but he left everything clean and neat. Anthony's professional, cheerful, and efficient personal qualities made this an exceptional experience. I highly recommend Rocket Plumbing.

Jessica V.

3/17/2014

We had an urgent need for a plumber to come out and clear out a blocked pump - we called on a Friday night and they were there by 9:30 am the next day. Eric was friendly, professional and gave me the quote upfront. The work was done quickly and well. I would definitely recommend them for your plumbing needs.

Patty P.

8/28/2013

These guys are awesome!!! Our work had issues with the handles leaking on all the toilets. I called and spoke with Brian this morning, we are a non profit and do not have a lot of money to spend, Brian took this into consideration and worked with us..he was great. Tony came out an hour later and was amazing. He was very fast, efficient and replaced all our handles quickly!! Thank you Rocket Plumbing, we certainly will use you again and we highly recommend!!!

Patricia G.

1/24/2013

Marlon was courteous, knowledgeable, and polite. Great prices, quick and reliable services. DEFINITE RECOMMENDATION!!!!

S C.

1/15/2014

Well, after attempting to unclog my daughter's sink for half a day, I finally gave up. I called Rocket Plumbing, and explained my problem....and my frustration with trying to fix it myself. As it wasn't early in the day, I didn't think they could come that day, but to my surprise, she checked and called me back. Yes, they could come out! She couldn't give me a time, but soon afterwards, Marlon called to say he would be there in five minutes...and he really was. He had another plumber with him, who would be working in DuPage County soon. If you are in DuPage County, by the way, Brandon is very nice and does a great job. What I liked is that Marlon listened to the issue and was able to give me a price for fixing it, as it was pretty cut and dried...not for me, but for them. They did a great job, solved the problem, cleaned up...excellent! Kitchen in working order again. Thanks for the prompt and pleasant service!

James R.

12/30/2014

These guys helped me out of an emergency jam cleaning up the shoddy work done by A Plumber Now (APN). Their price was a fifteen hundred dollars cheaper than APN and done right with new parts. Rocket will be my first call next time I need a plumber.

Brandon B.

2/20/2014

Our hot water heater started leaking this past weekend so we called around for quotes on fixing and or replacing. Some companies told us that they were no longer taking appointments for hot water heaters, while others wanted to schedule us down the road. Rocket Plumbing showed up the next business day, an hour early for their scheduled appointment, gave us an extremely reasonable replacement quote, and had the new hot water heater installed within 2 hours. The Service Technician, Tony, was very friendly and knowledgeable. I would definitely recommend Rocket Plumbing for your plumbing needs, and we will be calling them again in the future.

Laura R.

3/13/2013

I have mixed reviews about Rocket Plumbing. At first I really loved them and thought they were fantastic because they really helped me out and came to the rescue when another plumber was not willing too. I was very grateful to them. However a week after they had fixed my sewer ejector/sump pump water was gushing out of the check valve and completely SOAKED the carpet in my basement. Because water was going everywhere it actually short circuited our furnace and we lost heat. As it turns out the check valve was simply not tightened which is what caused the issue. I was very disappointed in Rocket's response to helping me. They offered no support with my furnace and didn't even bother to call us back when they knew we had suffered all of this water damage because their plumber had not correctly installed the check valve.

Brendan B.

8/17/2012

I called Levi's this week for some pretty simple tub work (drain snake, pop-up drain replacement) and I spoke with Brian who was able to come over the next morning to take a look. He was on-time (maybe even a few minutes early), extremely professional and courteous, and did a great job diagnosing my problems and explaining what needed to be done. The price he quoted was very fair especially since he had to go purchase a part and come back. Again, his communication was top notch, phone calls, texts and very accommodating to my work schedule. If you need a plumber, don't waste your time with a handyman, call Brian and he'll get the job done right, the first time!

Holly C.

09/11/2013 12:00:00 SA

This is definitely my new plumber. They were very friendly and came over fast to replace a leaky faucet. The plumber, Tony, was great and I highly recommend him and Rocket Plumbing.

Katie A.

1/21/2014

Excellent! I recommend Marlon absolutely! He was so friendly and fast. The problem was an old valve and he replaced it in literally 45 minutes. He was pleasant and even tolerated my 3 obnoxious dogs! Highly recommend!

Elizabeth B.

1/17/2013

After calling a few different plumbers and never receiving a call back, I tried Rocket Plumbing when I found them on Yelp. Brian came the very next day and fixed my tenants' plugged bathtub. He was quick, polite, and his work was effective. I would definitely recommend Rocket and will use them again in the future. Thanks, Brian!

Imran B.

12/11/2012 12:00:00 SA

I paid $100 for something i already knew. Their diagnostic charge and trip fees is really outrageous. For the first time, i am disappointed in yelp reviews.

Sabine H.

11/30/2013

Called yesterday, Friday of Thanksgiving weekend. Called this morning to see if they could come earlier. Lou and Ben just left. Tub drain was backed up solid, probably not cleaned out for 20 years. They did a great job. Explained everything to me as they went along. Showed me that we had a weird clean out. Were super pleasant and cleaned up. What more could you ask for?

Paul C.

01/07/2013 12:00:00 SA

Brian and Tony were great. Tony is a new member of the team and I hope he'll be around for a long time yet. He was courteous, on time, good at communicating, and did a good job at a very reasonable price. They were great about calling back right away, telling me exactly when they would be there, and following up after the job. Highly recommended.

J R.

06/05/2013 12:00:00 SA

I'm going to keep this short and sweet. These guys are fast, reliable, and great. We moved into a new place and the garbage disposal (In-Sink-Erator) crapped out within a week. Called Rocket Plumbing at 8am and Tony had a new one installed before 1p. They're great with email, honoring their coupons, and just plain easy to deal with. Rocket's the only place we'll call with any plumbing issues.

Brian W.

9/24/2014

I had a very simple issue with a leaking faucet. I called another plumber in Chicago who came highly recommended, and they quoted $188 just to visit me. I called Rocket, and spoke to a plumber who explained a very simple fix over the phone that I could do myself. I appreciate their honesty and integrity to not make a cheap buck for a simple problem, and will definitely use them if any larger situations present themselves.

Stephanie K.

5/18/2013

Highly recommended! .. I had an emergency with a leaking broken garbage disposal, I called at 3:00pm on a Saturday & within ten minutes Tony showed up, he ended up replacing the garbage disposal in about a half an hour and the price was very affordable, if I ever need any future plumbing work Rocket Plumbing will have my business from now on!

Paul J.

9/17/2014

I had a problem last week, a faucet in the basement that ran all the time and had no shut-off valves (directly connected to the hot water heater). Then the trap started to leak as well. I called in the afternoon hoping for someone to come the next day. Less than 3 hours later (on a Friday afternoon) Ben was at my house and fixing the problem. New faucet (he had it with him), shut-offs for hot and cold, and a new trap in less than two hours after starting to fix it. The customer service is outstanding and the plumbing work is great- I won't call anyone else from now on!

A Z.

09/11/2014 12:00:00 SA

Can I give them 6 stars?? I called the main number and hung up after it never went to a voicemail. A minute later, someone called me back and was very apologetic for missing my call. Within two hours I had someone in my kitchen with the necessary tools and supplies to replace my garbage disposal and kitchen faucet. Marlan was wonderful! Friendly, clean, and helpful. They gave me two options for a chrome faucet that they had in their truck. Unfortunately, the faucet I selected didn't have proper water pressure (faulty model?) and when I called Marlan the next day he offered to come back out the next business day he was available to replace it. The following Tuesday he brought a new brushed nickel faucet that he knew would match my appliances! I hear angels singing every time I use it. Highly recommend.

Lauren C.

09/07/2013 12:00:00 SA

This is my first time using Rocket and it won't be my last! I hired them to take care of a small rodding job and they were very responsive, addressed the problem within 24 hours of my first call, are fairly priced, and showed up on time. Its rare you find a tradesman who is reliable and follows through. I highly recommend Rocket!

Danielle M.

1/26/2012

I Love Rocket Plumbing! We own a duplex and when our tenant's shower above us started leaking through our light fixture my boyfriend actually called 2 different plumbers. The first plumber was at our house for about 3 hours, wanted an absurd amount of money and didn't even fix the problem. He obviously did not know what he was doing and we basically had to throw him out. The second plumber fixed the leak but the quality was so poor that it began leaking again within 24 hours and of course his work wasn't guaranteed. Finally, I begged my boyfriend to call Rocket Plumbing and they fixed the problem in no time! Their office staff was super nice and they got a plumber over to us within 24 hours. Their technician was really professional and TOTALLY knew what he was doing. He had our leak fixed in under an hour and the best part is that their work is guaranteed!!! (unlike the other guy who took our money and ran) :/ I just wish we would've called Rocket's sooner and not wasted time and money on 2 other completely incompetent Chicago plumbers. In the future, I wouldn't even consider another plumbing company. I will definitely be calling Levi's again and would highly recommend them to anyone in need of a plumber.

Gabe V.

10/24/2012

Brian from Rocket came out today (same day) and helped me with my home's main water valve, which was completely stuck main water valve. He was able to get the water turned off so I could start some rehab work and showed me how to fix it moving forward.

Enrique G.

7/19/2016

I was poking around in my house's basement with a flashlight and noticed a vent pipe was broken between the walls. I called in 3 different plumbing companies for quotes. Rocket Plumbings quote was extremely competitive and since they had previously done some work for us in our condo building, I went with them. I'm really glad that I did. They fit me in really quickly and on the day of work they were prompt and friendly. I don't know much about plumbing but I can recognize attention to detail and when someone takes pride in the work they do. Also, I didn't have access to the second floor because I had a tenant in there but they made sure that if/when the second floor needs work that it will be as easy as possible. That will save me time and money! They even cleaned up very nicely after they were done. In summary, top notch work done at an extremely competitive price. I definitely will be calling them again for my plumbing needs.

Bob B.

4/15/2012

I called Levi's Plumbing last week in the afternoon for a clogged drain in the toilet and bathtub. He took the time to help me diagnose the problem over the phone and was able to get a plumber out that day. He was very professional and also honored the online coupon. I really felt comfortable going with Levi's plumbing and didn't feel like I was getting ripped off. they'll get the job done for you.

Juan C.

12/10/2013 12:00:00 SA

We contacted Rocket Plumbing the evening before to setup an appointment. They came out the next day and installed a new garbage disposal. Tony, our service technician, was excellent! Very helpful and quick.

Tim M.

8/22/2013

I had a leak in the wall from a unit above. I decided to try Rocket Plumbing as I had bad experiences with two other companies on a previous leak. I called and they were able to send someone just a couple hours later. Tony arrived on schedule. He was very pleasant and took the time to answer all my questions. Obviously he had to put a hole in the wall to fix the issue but was still concerned about making as little of a mess as possible. I'll definetly be calling them again for all future issues.

Andrew P.

04/11/2013 12:00:00 SA

My wife and I have been experiencing problems with our kitchen drain for the past 2 weeks. The sink would fill up after a few minutes of running the faucet and then it would fill up the other sink. This has been a HUGE inconvenience for us, especially with having a hungry baby that needs clean bottles daily. I called a couple of local plumbers but nobody seemed that interested in helping us with our drain problem. The guys at Rocket Plumbing were different. They offered to come on the same day that I called but also had availability for the next day which was more convenient for us. They sent Marlon to take care of our problem. Marlon showed up on time, was very friendly, and diagnosed the problem very quickly. He even gave us three different options so that we felt like we had some control over the cost and the extent of the job. It took about $200 and 45 minutes, but it was well worth the time and money to get this sink finally fixed. I would HIGHLY recommend Rocket Plumbing if you live in the Chicagoland area. We'll definitely go back to them if we have any plumbing issues in the future.

Cris M.

11/08/2011 12:00:00 SA

First, this is NO LONGER Levi's Plumbing so do not buy the $155 dollar coupon because it is not accepted by the new owner. The name of the company is Drain-Eez Plumbing Service. I called because I had a slow draining sink in a rental unit and Pat, the new owner, gave me a time frame of 1 hour. He was there promptly on time. I asked him on the phone how much per hour and he stated that they don't do work by the hour but by the job. When they arrived he looked at the sink, gave me a reasonable quote and had it fixed within 15 minutes. I asked him about the online coupon and while he said he wouldn't accept that he would give me a 25 buck discount. I thought that was cool.

Frank G.

3/14/2014

Shortly after leaving my previous review Rocket contacted me to straighten out my issue. They set something up during an off normal time (at night) that worked for me to come and take a look at my issue. When the plumber showed up, he figured out what the issue was quickly and did a good job of explaining what was going on and why.

I appreciate that Rocket didn't just see me as a lost customer but instead did what they could to make me happy and show they do care about their customers.

---------------------------------------------------------------------------------------------------------

I went with Rocket Plumbing due to the reviews they received here on Yelp, but my experience was not what is described by others. I needed them to come out and do a simple job for me, take a snake with a camera down my drain line to see if they could find a leak or the cause of the water damaging my floor in the room next to the bathroom.

An appointment was set up for Wednesday morning. Tuesday night I got a call saying they didn't have the equipment in their possession at the time and would need to reschedule for Thursday. This seemed fine; they called ahead and were apologetic on the phone. Thursday morning 30 minutes after they were supposed to arrive, I called and found out they never sent someone to my place that morning, they had sent them to a different call. At this point I was getting a little annoyed but again, they were very apologetic and I was told they'd make it up to me, they'd come out this morning and give me a discount for my trouble so I agreed. The next appointment came and again, nobody showed up to my place. I ended up going into work late 2 days in a row for what turned out to be absolutely no reason. Add in the fact the original date couldn't be made due to not having the equipment and you've got a company that does not live up to the inflated reviews shown here.

This was just the initial step, I will have to fix the issue that has ruined my floor and I will be going to someone else to do it and my other upcoming plumbing needs.

Randy H.

03/10/2014 12:00:00 SA

2 weeks ago my basement flooded during snow runoff because my sump pump died. While pumping out water manually I called a plumber who came over 2 hours later - told me my sump pump died (thanks - I already knew that) and said he may be able to come back in a few days. Thankfully my wife found out about Rocket Plumbing. Called and Tony was there in 30 minutes on a Friday afternoon - unbelievably responsive and professional! Tony had completed all repairs done in 2 hours. If you ever need a plumber skip all other options and call Rocket immediately - you will not regret it.

Patrick T.

10/07/2013 12:00:00 SA

Gotta add to the positive reviews. Tony came out this afternoon (an hour early after calling to make sure it worked) to fix a backed up sink. He was done w/in an hour after triple-checking and even gave me some tips to make sure I don't have the same problem.

Alyson S.

1/17/2014

These guys are great. We had a burst water pipe, along with many hundreds of other people, after the January 2014 polar vortex nightmare. I sat around all day waiting on another plumbing company to show up, who never did. I called Rocket late in the evening on a Friday night, and they called us at 7:30 on Saturday morning to fix our burst pipes. They were prompt and considerate, and did a great job. I am grateful to them for coming to our aid so quickly, and for being such professional, great guys. HIghly recommend.

Sharon P.

09/02/2012 12:00:00 SA

Called about standing water in my dishwasher. Though Brian had a big job that day, he said he'd call if it finished up earlier than expected. And he did-he came over later in the day, same day I called. He told me the backup was very much likely the dishwasher itself, not a plumbing issue after checking that the water from the sink and garbage disposal wasn't backing up into the dishwasher. He recommended an appliance repair company to come out and check the dishwasher, and even called them right on the spot and scheduled them to come in the next day. Without his recommendation, I would have been on my own trying to get an appliance repair person in. Plus, Brian did not charge a fee for the visit, since it wasn't really plumbing-related. Will definitely keep his card on file for any plumbing issues.

Danielle L.

12/27/2012

Brian was very personable and professional. He diagnosed the issue and took time to explain what was going on. He took a picture and sent it to my husband's phone so he could see the work he did before putting the toilet back in place. We will definitely call them for our future plumbing needs. Also, he was courteous enough to put booties over his shoes before entering our home :-)

Tim R.

12/21/2013

They gave me a call of when they were leaving. He showed up and there wasn't anything to be done. I asked to see if he could tighten some bolts. He told me if he didn't I wouldn't be billed for the hours, so I did it myself. I appreciate the honesty and I wasn't charged since no work was performed. I will be calling them back when I manage to mess it up again.

Maria S.

08/12/2013 12:00:00 SA

I had a leaking toilet and called multiple companies. Rocket Plumbing was the first one to answer the phone and the woman booked me for 4pm. Marlon walked through my door at 3:57pm! He was prompt, professional, pleasant , quick and informative. Since this was my first time calling a plumber, I don't know if the price was competitive (Marlon assured me it was a great price) but it was worth it to get it done and not worry about it. I would definitely use him/company again and highly recommend them.

Stephanie F.

12/03/2012 12:00:00 SA

Great service and professionalism. Fast and efficient. He added a garbage disposal in two hours -- finished when he said he was going to finish. I would absolutely recommend them.

Jee H.

11/12/2013 12:00:00 SA

After calling several plumbing companies, with no call backs and really late scheduling options, we were glad that Rocket Plumbing could schedule us in right away. And we were so impressed with the plumbing service that Tony provided. Tony was a great communicator, friendly and most importantly, completed the job quickly and effectively! We would absolutely call Rocket Plumbing again and would recommend to others.

A B.

9/19/2013

I previously used rocket plumbing earlier this year when we had water backing up out of the floor drain. They came out in reasonable time were friendly suggested redoing our catch basin and said they would email some estimates. They never did no biggie not a current need. So when I needed them to come out around the beginning of this month because of a leak from the upstairs bathroom my husband called and left a message. No return call. I called two days later spoke to a person took all my information on formed them that my husband had previously called he claimed he did not receive the message. Okay said he would put me on stand by for the next day they were busy. He said he would call me by 12 the next day to let me know of they would be able to come out that day. Well needless to say THEY NEVER CALLED!!!! I am very disappointed if you didn't want my business you should have just said so never have I had a company ignore a request for service. Don't hold your breath waiting for them to come fix something they probably won't call! THANKS FOR NOTHING

Sadz A.

03/05/2012 12:00:00 SA

After calling around and getting quotes for a kitchen sink backup (and thinking the garbage disposal gave up the ghost), I called Levi's Plumbing, expecting vague answers and being told that they'd charge time and a half to come out the same day. Not only did Tony call me back within 5 minutes of getting the message from the first guy who answered the phone, but he told he'd stop by my place after the job he was on his way to. He called me back and told me he'd be there by 6:30 and he was there at 6:29! He quoted me a very good price for same day service and was very honest about what needed to be done. He ended up needing to rod and unclog the drain and told us to save our money on the garbage disposal because that was fine. He didn't so much as leave a single spot in the kitchen and was very respectful of our house. They'll be the people I call if I need plumbing work again!

Amy C.

4/17/2013

Rocket is fabulous -- they have quickly diagnosed and repaired a couple plumbing issues around my house at a reasonable price. Each time Marlon was great -- super nice guy who arrives by the time set, and knowledgeably explains what the problem is, what the options are, and what the prices of the options are. He went out of his way to be sure I understood and was comfortable with the work being done. I spoke to the owner on the phone once, and he was very responsive and helpful too. Highly recommended. I will definitely use them again!

Bob H.

4/24/2013

i have had a few issues to have fixed and rocket plumbing has done a great job. last week byron spent a good 6 hours putting in a new water heater. it took longer then usual because of how old my valves werebut managed to get it fixed.

today byron was to come and fix more valves under my sink but got tied up which is a complete hassle for me. i lie in a condo complex and have to give the management 48 hours notice to get the water turned off....byron was able to get bryan to take his place which helped me greatly....and bryan was able to complete the task by my condo associations time frame.

will use rocket again!

Nancy E.

07/07/2013 12:00:00 SA

I had a great experience with Rocket. They came on a Saturday and on time. They were very efficient and were happy to make some changes to make things better cosmetically. Really good guys, Marlon and Jack. Explained everything in easy terms. I couldn't be happier.

Barb T.

6/24/2015

These guys were fantastic!! came home from vacation on the saturday morning, before fathers day to a water heater that was leaking profusely and constantly filling. unfortunately the line to it wasn't dedicated so I was going to totally be without water till it was fixed. I called rocket plumbing and was told they could have someone out in a few hours to at least evaluate it. Anthony called me back almost immediately and told me he would be out shortly and that worst case scenario it would be fixed by sunday late morning. True to his word, Anthony came and got the info he needed to pick up the supplies he needed to do the job.( it was his day off, but he was in the shop restocking and heard the call) He went to his daughters recital and then returned saturday evening to replace the heater and even put in a new dedicated shut off valve so I would not run into the same problems again. He was very professional and very kind even though i asked a lot of questions. I will definitely use them again for all my future plumbing needs. And I think Anthony should get a Raise !

Edward I.

6/18/2013

The previous stellar reviews are spot on. Tony from Rocket Plumbing stopped by and did a fantastic job fixing a leaking pipe under my bathtub. I like that he did not push a particular solution on me. Instead, it felt like a collaborative decision making process which was much appreciated. He even fixed my side door for me, which obviously isn't a plumbing related issue. I've had many contractors in and out of my house over the years and he wasn't the first one who noticed the issue, but he is the only one who took the time to try to fix it. Amazing!

Katie S.

8/29/2013

I hired them to fix a broken water heater. The solution turned out to be simple. It just needed a hose to drain some water that was leaking on to the top of it . I expected to still pay quite a bit based on dispatch fees and he was here over an hour figuring out the problem. He only charged me $25!!! Is that unheard of?! AND he offered to come back without a dispatch fee if the problem wasn't resolved. I was more than satisfied and the problem was resolved with his fix. On top of that, he was fifteen minutes early. I will definitely hire them again.

A T.

10/08/2012 12:00:00 SA

It is nice to find a plumber you can trust. I totally agree with the other reviewers about being able to talk to a person and not leave a message when you are in need of a plumber.

Amy C.

11/12/2012 12:00:00 SA

I definitely recommend Rocket Plumbing. Brian was very pleasant to work with and did a great job fixing everything. I was able to get everything fixed the same day that I called. Would definitely use this company again.

Kelli P.

01/09/2013 12:00:00 SA

The plumber fixed my clogged sink and the price was very reasonable too. I would definitely recommend Rocket Plumbing.

Cindy W.

1/22/2013

I have used Rocket Plumbing 2 times now and highly recommend them. They are up front with costs and can get you right in. They are very courteous, they explain everything they are doing. Will keep using them over and over.

Matt J.

1/24/2013

I had a frozen pipe that burst. I called up Rocket Plumbing because of their good reviews. I can honestly say that I was not disappointed at all. I was very happy with the plumber that came to fix the pipe. Marlon fixed them quickly and with a great attention to detail. I feel like the price was fair and he was completely honest about everything. He even pointed out the that I could use a coupon towards the repair and found that I had some leaky pipes under my sink. He fixed those as well. I know for sure that I'll call them again for any plumbing needs I have in the future.

Geoff S.

02/04/2013 12:00:00 SA

Fixed my problem very quickly. Total bill was 297 (which included 49 discount from Yelp). Would use again, thanks Tony!

Oommen S.

4/28/2014

I called Rocket Plumbing today at 12pm to schedule an appt to get my garbage disposal fixed. The lady was polite and professional and scheduled a plumber for 3p. Same day service is a major plus! 20 minutes later she called back and said she could have a plumber over in 20 minutes. At 1245p Marlon showed up. Real friendly guy right off the bat! Came upstairs diagnosed the problem and explained everything to me. He ended up fixing the problem without a glitch but then I just decided to replace the garbage disposal with a new one. I asked Marlon to take a look at a small leak I have going on one of my toilets. He told me it's small right now and have some more life in it but Rocket Plumbing can handle that also if needed. But this is where Marlon really came through. I had a minor gas leak coming from a pipe that was attached to my water heater. Marlon was able to smell it faintly right when he walked into the utility closet. I told Marlon it shut down yesterday and I had no hot water. I had to relight the water heater yesterday. Marlon was on top of his game. He knew where to go test right away to see if there was a gas leak and he was able to show me with my own eye where it was. Considering he's a family guy and I have two little ones in the house he knew the importance to try to figure out what the problem was. Thank you Marlon. You're a stand up plumber Marlon, and Rocket Plumbing is lucky to have you! If you're looking for a solid plumber Marlon is the way to go! I'll be asking for him specifically if I ever need a plumber again!

S H.

3/24/2015

Called our HOA-recommended plumber on a Saturday... many days later, no response. Called 3 other plumbers and left voice mails the next Monday... no answer and no call back. At this point we were desperate, and found Rocket Plumbing on Yelp and talked to a REAL person Monday afternoon, who set an appointment for Tuesday afternoon. Anthony and Sergio were on time (actually 10 min early but waited patiently for me), very knowledgeable, friendly, and troubleshooted the issue immediately. They replaced the ejector pump extremely fast and explained every step of the process in detail (honestly, more than I even needed!) These guys are really passionate about plumbing, haha! :) I appreciated that they were very up-front about the costs and estimates before anything took place, and gave me different options and explained each. They then showed me how it works and where to find issues in the future. I thought the price was reasonable, and the parts have a full warranty. Sergio and Anthony and Rocket Plumbing will definitely be our new go-to plumbers.

Erica M.

1/23/2013

I could not ask for a better experience with a plumbing problem than I had with Rocket Plumbing. My neighbor contacted me on Sunday morning saying that their bathroom was flooded with blue water. I knew it must be my toilet. Rocket Plumbing assessed the situation and quickly determined that I had a broken valve on my toilet. He walked me through the problem and was clear about the pricing throughout the process. My toilet handle had also recently broke and he made a few quick trips to pick-up parts and fixed that for me too. He was professional, courteous and very helpful from the time I scheduled the appointment through the completion of the repairs. I had another plumber come earlier this year for a leak in my downstairs neighbors' ceiling. He charged $200 to cut a hole in my neighbors' ceiling then could not find anything wrong. He left with a hole in the ceiling and a unresolved issue. Completely different experience with Rocket Plumbing. With two repairs, labor and parts came to $167. Extremely reasonable and I will never call a different plumber again.

Dagmar J.

8/31/2014

I'll give these guys 5 stars even though it seems like they are on the more expensive side (not that I've really compared their prices to anyone else's). We've had Brian and now Ben come out to fix issues at multiple locations and have been very happy with the results and service. This time around, we called on a Saturday afternoon and got a Sunday morning appointment with Ben (on a holiday weekend no less). I met him up at the unit; he was a few minutes early, which was great. Not only did he know what he was talking about but he was also friendly and polite, had good communication skills, and ultimately fixed all 3 problems the same day (after going to multiple hardware stores to get parts). All together, 3 relatively minor issues (sink leaking underneath, tub faucet not working properly, low water pressure in tub/shower) were repaired for about $500, including hardware/parts. Overall, I was very happy with everything.

Phuong L.

1/24/2013

I come from a family of plumbers and for some reason those skills did not transfer to me. So when my downstairs neighbor called to inform me that water was leaking from my place into his ceiling I called my family two states away and they said Call a plumber in your area. Rocket Plumbing had great reviews and when they came I definitely found out why. They were on-time, they even called when they were 10 minutes away to give us a heads up. I thought he would have to cut into my neighbor's ceiling to surveyed the situation but he was so good he did zero damage. He said that I didn't even have a plumbing issue, the caulk in my shower needed to be replaced and every time I showered, that water would leak through. He taught my husband how to fix it and only charged us $15 for his time. Needless to say I was extremely happy with Brian's work, what I thought would be a hundred-dollar issue only cost us $15 bucks. A less honest man would have charged us more. Now when people ask if we have a plumbing guy I enthusiastically give them Rocket Plumbing's number.

D B.

09/12/2013 12:00:00 SA

there is a reason rocket plumbing has 109 reviews, all giving them 5 stars. politeness, promptness, professionalism, speedy and great service. oh and reasonably priced. i am a landlord, its the first time i used them, and and i will call them for ALL my plumbing needs in the future. thank you brian and tony!

Un n.

12/07/2013 12:00:00 SA

Rocket Plumbing are one in a million - Marlon came to our rescue today to install a new water heater after ours broke suddenly and leaked all the way into the unit below! After being referred to another plumber who wasn't sure when he could make it, I called Rocket and within 30 minutes Marlon was installing a new hot water heater. Brian who answered my call was super helpful and helped me through what kind of heater we needed, the brand and answered all my questions. He also arranged for a heater asap, just as the shop was closing. When Marlon arrived, he was super informative, talked me though everything he was doing and even called an electrician for me at the end for some extra work we needed doing to our heater. I couldn't recommend this company high enough, they are professional, quick, affordable and reliable. I will never contact any other plumber now and will refer all my neighbors to them -thank you Marlon and Brian!

Nicole S.

10/17/2012

So Rocket Plumbing is the bee's knees! First, I am a little clumsy so when I accidentally knocked a tube of face lotion into my flushing toilet it sucked it down so fast I couldn't grab it. And of course my landlord just happened to be out of the country for 2 weeks for a family wedding. After trying to plunge again and again I realized this was beyond my limited plumbing skills. I found Rocket on Yelp and called at 5:30 at night. They actually suggested coming over tonight! I couldn't believe it. I was expecting to be knocking on my neighbors door to pee for the next 24 hours at least. Brian was great! He called to get directions, he knows the neighborhood, and he actually showed up at 8 pm. Hoping he could quickly route the toilet, find my lotion and be done, it actually took a bit longer. He didn't give up though and worked until the toilet was running great. He didn't charge me extra for coming over so late and was so polite considering he had to keep running out to his truck in the pouring rain. He really was great and I will recommend him and Rocket Plumbing to everyone! Plus he is adorable which doesn't hurt either!