Best Cleaning Services in United States

I am in love with Ma's Cleaning.  I had a house that hadn't been really cleaned for a good number of months and I have cats and dogs.  Dogs aren't bad, but I have cat hair EVERYWHERE and the dust to go with it.  Well, these delightful ladies worked so hard, and so fast, and left with this place shining like a new penny.   I also have a very full etagere which has probably not been dusted in my lifetime!  Sparkles!  I have no words glorious enough to praise them with.  When I move to my new home, they are coming with!!!

I used Leslie's twice in a week and am so glad I did. They supported my move-out and move-in cleaning projects. There were small things they missed, like not cleaning inside the cupboards even though I asked for confirmation that they did. Nonetheless, their work was quite good and quick. Jasmine is extremely communicative and extremely helpful in setting up the service. I'd use this company again.

Martha and her cleaning team Emily and Zowie were great to work with!   Martha really took the time to listen to what we needed, and there was excellent communication via text and email and by phone.

After the cleaning service I lined up a week in advance was a no-show on Friday, I quickly contacted Maid Easy and they were able to send out Heidi and Claudine (Yaya) on Monday.

They arrived on time and both worked hard for about 5 hours. They were both pleasant and hard working.

I wouldn't hesitate to contact this company again and ask for them. They came thru quickly, just when I was expecting company.  

THANK YOU FOR MAKING THIS HAPPEN!!!

I really hate to give out a poor rating for this company. The owners seem like fairly decent people who want to satisfy their clients; however, I do not feel honest giving them a good rating based on their employees.

The company gives you a rate for "deep cleaning."  The cleaning people, of course, stretch the work out twice as long as originally contracted for, then tell you they're only going to do their regular cleaning for that higher priced deep clean.

Then, they start in your bedroom, where most people keep their valuables.  They were in there for more than two hours.  When they left, I noticed costume jewelry missing.  Makes me wonder what other valuables I'll realize "vanished" months from now.  Also, a souvenir bottle I kept in my vanity is missing, which I think I heard break but the gal never said a word about it.

After four hours, their regular clean did not include our family room or laundry.  When I was obviously upset, they both quickly cleaned the family room. (Maybe because they spent too much time "cleaning" my bedroom???)

I've hired lots of cleaning people in the past, and there's good ones and bad ones.  Many companies play their little games to bump you up, but this was the first time I've ever had something taken by a company that said they're insured. Maybe they need to be bonded?

I'm giving them two stars because the owners gave me a $30 discount off their $270 bill. I should note, the two girls that came out, wanted to charge us an additional $350, which was ridiculous!  ( And Since when does deep cleaning not include dusting under sofas and tables?)

I kinda feel like a victim of a scam.

Note:  I did call the company and let them know about the above issues, as I thought they would want to know.  That's when they gave me a $30 discount.

I still had a gnawing feeling about how their "service" was delivered, and write the above post. Then I received the following text from the owners:

"Hi Mary!  This is Nate from Valley's Best Cleaners.  I wanted to reach out to you regarding your experience.  We truly feel awful any time someone is not satisfied with our service but I can tell that you had a really poor experience.  The last thing we want anyone to feel is that they were victim of a con-job!  We care about our customer experiences and our reviews so I am reaching out to see if there is anything that I can do for you to leave you feeling a little better about us.  I have spoken to both of the cleaners and they both swear up and down that they didn't remove anything from your home or break anything either.  I know that doesn't help much but they have worked with us for a while now and I've never had any other complaints about this kind of thing happening before...and I am watching them both very carefully now that you have shared your feelings. That said...once again I ask, what can I do so you don't feel all we were trying to do is take advantage of you.  If I were to give you a sizeable refund, would you feel that I tried to make things right and consider improving the rating score?  Is there anything at all that I can do for you to get you to consider leaving us a 4 or 5 star review?  Please think about it as we really do care about customer feedback and poor reviews kill small family owned companies like us.  Thank you for time.  Please let me know."

My response was:

"I'm sorry, but I cannot accept money to change my review as that was not my honest experience.  Best of luck, Mary"

Then, the owner responded:

"I understand.  But let me suggest...from the way I read the review, it seems to me you feel that one of the problems is that the service was not worth the price.  So I am trying to address the problem and offer a solution to give you a price that is more in line with the service you received.  And if I was willing to offer resolutions like this for any customer that has a poor experience, wouldn't that make it the kind of company that you feel you could recommend to others? Meaning...I am not directly offering to pay you for a better review, I am offering to give you a refund to address your major complaint.  But I am pleading...if I were able to address your complaint in a satisfactory manner...i am asking for you to tell others that while you didn't have a great experience, at least the owners was willing to try to make it right.  I totally understand if you still don't feel right changing the review. And I appreciate your consideration."

I've posted their response, as well as my own, because of their response to my Yelp review. Their response makes it seem as though this company "had no idea" what happened during our cleaning experience; in reality, I had already called them and had the above text conversation BEFORE they posted their Yelp reply.

Perhaps if this company cared more about their customer's first cleaning experience as much as their Yelp reviews, they'd get all those 5 star ratings honestly.

My third update: I scheduled AZ cleanPROS to come out to my house for a regular cleaning (a free service they offered me) on Tuesday, 3/28. The 3-lady team (different ladies from the prior cleanings) were on-time as scheduled. I gave them instructions and for the next 90 minutes they did a wonderful job. They were thorough and they addressed my areas of instruction. The ladies left me tissue roses in both bathrooms. A nice touch! Alyssa from their office followed up with a phone call and asked how the experience was. I was very pleased. The overall experience was smooth and stress free. Thank you for refunding my money and giving me another opportunity to try your services out. This is how you conduct business and earn loyal customers. I will definitely be calling you again for future services and potentially recommending you to friends and family. Thanks again. (I tried to post a couple new pictures showing the roses and good work but doesn't seem Yelp allows me to update the photos)

I am just so impressed with the amazing job Alexis did. What started as a very dusty home ended with everything being so shiny and beautiful . It is a very cluttered home and she cleaned behind every picture frame and trinket in the house. She has basically given us a new home. For 5 hours of deep cleaning it was around $400 so it is pricey but the whole experience was so easy and just overall amazing. I would definitely do it again even though I originally said it was a one time thing. Also if you want the best cleaning person then definitely request Alexis!

I love the idea behind this company, unfortunately the actual cleaning service was very hit or miss. I gave them a few chances and communicated when they continued to miss multiple things each cleaning. They were very quick to respond and offer a discount on my next cleaning (which I never actually received)
I think if you can get the same cleaning crew guaranteed each time it's not bad, otherwise, I would not recommend them.

Nikki was absolutely fantastic!

We had her come to the home I'm in the process of moving out of. It was definitely a challenge! She took that house from looking like an on fire garbage can to looking better than brand new!

I have never met someone as kind and as thorough as Nikki! She was super friendly and worked her butt off!

She is worth every penny, and then more!

We're clients for life!

Parker's service is so great! His work is very detailed and efficient! He makes the appointment so clean and bright! The move out cleaning is definitely recommended to everyone who needs!

Paid $350 for deep clean on a home we were about to move in. Came back after the two hour service to find spider webs in plain sight, shelves either not wiped at all or given a quick once over missing the corner. Counter top was supposedly wiped but debris and dust could be felt when we ran our hand over it. The price and the fact it was a deep clean made us think they would clean the appliances but they only wiped the exterior of them. We called and were told they would come back to make it right. Did not hear back from them but at this point we are moved in and did our own cleaning. Do not recommend. Waste of money.

Amazing, AMAZING service! I cannot stress this enough, these ladies handled my move out cleaning with super fast response time and availability, and the quote was more than fair because they worked incredibly hard. I highly recommend.

I'm super picky, but Rebecca did not disappoint. My house had never been cleaner after her initial deep cleaning service. She knows her stuff and has been a pleasure to work with. Thanks Rebecca and thanks Yelp/Yelpers for leading me to her!

This is a great cleaning service, I would give them 100 stars if I could . The ladies were prompt and very efficient. They cleaned every room and bathroom, the ladies were super friendly as well.I can't thank rose and her team enough for doing such a great job. The service is worth the money. 100% will recommend.

Just had my first house cleaning with this company, and they are amazing! Fairly priced, go above and beyond, great attention to detail, and great communicators. Highly recommend!!

Jennifer did amazing job for Deep cleaning of my house. She is very dedicated, friendly and double checks once she cleans it.

I would prefer her to everyone

I give her ***** 5 stars for her awesome job

HAPPY TO HAVE JENNIFER!!!!!!!!

Super quick to respond to all my questions. Truly worked hard to get our home super clean for our family coming into town. Highly reccomeded this business.

These folks are great. We rarely get our house cleaned. In fact we kind of never do but since we started working from home more, things have gotten messier and the will to clean seems to be nonexistent. So the fiance and I agreed to start hiring cleaners once or twice a year in between our own feeble cleaning attempts.

My fella contacted the company and spoke with Milka. They asked some questions about the size of the house, how many rooms we needed cleaning, and what we needed to have done. After scheduling 2 lovely ladies showed up with cleaning equipment in hand. We got out of their way and they zoomed through cleaning the house. It only took an hour but they really got every nook and cranny. We couldn't be happier. About to hit them up again.  They'll never know the impact that having a clean house has on my mental health... but it is so appreciated. Thanks for the wonderful work Quantum!

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