Best Solar Panels in United States

I am in the process of locating a solar company for the purpose of inspection and maintenance of an existing system that was installed by another company that no longer exists (previous owner of the home had this system installed). I called AZ Sun Services on 2 occasions; On the first I spoke to a person who asked for the system specs, which I emailed to him. He said he would call me back. My email contained all the information he requested and several ways to contact me - and he never acknowledged receipt of my email or attempted to get back to me. On the second occasion I called and left a message, it has been almost a week and no one has returned my call. I called AZ Sun Services because of the ratings on Yelp - but I have not experienced the same. I seriously question a company that thinks so little of potential customers as to not return phone calls. Good luck - hope your experience is better than mine.

I selected Sunny Energy after researching eight solar companies, and the came out on top in my analysis.  We bought a 5.04kwp system, using 14 solar panels tied to a SolarEdge inverter.  Sunny Energy exceeded our expectations!  Professional throughout.  They did what they said they would do, on time and well;  communicated clearly and often, and we're always truthful.  I highly recommend Sunny Energy;  we are delighted with every aspect of our solar purchase!

We were introduced to Jake and Caliber from our general contractor. We had a project that lasted several weeks. We had a few hiccups along the way which included some inferior product which was concerning at the time. Jake ordered new product at his cost to make sure we were satisfied. He also painted our new ceiling free of charge. We will use him again for any other roofing projects that we have. His project manager Matt was easily accessible and we felt like they really went out of their way to make sure we were happy. I read a review from another person that said they had problems in the middle. We also had some issues midstream but as I mentioned, Jake and Matt came by personally to address all concerns and made necessary changes at Calibers cost. The finished product is what counts and we are completely happy and look forward to spending a lot of time under our new covered patio.

Had Aneva Solar do our system earlier this year and these guys are top notch.  System is producing almost exactly what they said. They were professional from start to finish.  Being an engineer, I looked at a lot of systems before picking Aneva
These guys are top notch.

The quality of work is excellent, no cutting corners. I definitely appreciated the help with getting my outlet to code. The project did take a little longer than anticipated and ended up costing $350 more than the initial quote (plus an additional $150 for drywall repair). My advice that projects be explained better at the beginning so I can have a better expectation and perhaps back out of something that I'm not ready for.

10/22/22  We had Dustin come out and tweak, what we had.  They installed, Solar mounted, solar powered Attic Fan, it was all we needed to circulate more air. It's finally so much cooler.
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We started taking bids for solar earlier in 2021.  Some companies only wanted to push an expensive lease option that would have cost us more than $60000 out of pocket by the end of the lease!  Sure, they take  care of all maintenance and repairs, but when you do a little bit more research you can find that reputable companies have 25 year warranties on their products.  Luckily, I started reading about microinverters and decided that I wanted an Enphase microinverter instead of a string inverter.  From there, I searched Enphase's website for an installer in my zip code and Black Platinum showed up as a "platinum" level installer.  At the time, the next one listed had a "gold" status.  We got a quote for $38000 for 13.3kW with LG Panels and Enphase microinverters.  The payoff at the time was ten years, but recently Arizona is pushing APS to cut the off peak time from 3pm to 8pm to 4pm to 7pm and they are forcing them to stop charging people with solar for a grid connection fee.  These changes will definitely shorten our payoff time a little.

Black Platinum had us make the payments in four phases which worked out for us to help space out the large checks.  The first phase involves getting city permits, the second phase is installation, and the last phase is APS approving the install and giving you the go ahead to flip the switch and turn on the system.  We opted for no battery in our system since our solar buyback rate is locked for ten years.  After ten years, I'm anticipating battery technology to be much more superior along with the Enphase technology for being able to go "off grid" while still being connected to the grid in the event of a power outage.

After the install, we had a few hiccups that either we solved or Black Platinum solved:
1. One of the trees that the previous owners planted was shading my roof and blocking sun to three of my panels.  I had my landscaper trim the tree down beneath the roof line on my house.  He still needs to work with my neighbor to trim the same tree on my neighbor's side.  The three panels are probably running at about 60% right now (up from 16% when they were shaded).
2. Three panels did not have power after the system was turned on.  Two of them weren't plugged in correctly and the third needed a new microinverter.  I coordinated with David (Sales Manager) to get the repair team to my home to fix these three panels.

I love the Enphase Enlighten app for my Android phone.  It shows your energy use so you know when you are doing things during peak energy charges.  It helped us realize that if we shower between 3pm and 8pm it uses 5kW just to refill the water heater.  Now we shower outside of that window given that our APS bill is negative at the moment (it could be even more negative).

The way our system is designed we are expecting to get money back during the cooler months and we're expecting to pay some money during the four hot months in the summer.  It should balance itself out.  We are looking forward to getting the rebate next year and hope that the solar tax credit is extended to help more people get solar in the future.

During each phase of getting solar, David was in touch with me constantly via text on my phone.  I was also in touch with John Black (owner), Melia (permits), and David via email.  All of their estimates for the time frame for permits, construction, and APS were pretty spot on.  They had to cut into the wall in my daughter's room and garage to help hide the power conduits and it's very professional.  The drywall people patched it up like it never happened and we just happened to have painted my daughter's room recently as part of a kitchen remodel (using the same painters).  A few coats of left over paint and we can't even tell anything happened.  I highly recommend Black Platinum if you are considering going solar and I have given their information to a few of my neighbors who are thinking about it for themselves.

From the start Michelle asked the right questions and from those questions came up with an estimate to not only meet our needs but made suggestions to improve our systems. No high pressuring, no badgering and only honest quotes with no hidden costs. The project manager Dannielle was on top of the project from day 1 and if needed was quickly on the phone with me if something was not going as schedule. She coordinated with all of the contractors and keep me in the loop as the solar system was being installed. I would highly recommend Rooftop Solar to anyone and have recommended them to all of my neighbors. 7 months later I contacted Michelle for some questions and she responded immediately with answer to my concerns.

I live in Hawaii and reached out to Mr. Sunshine 4000 miles away to review two very large solar project for one of my client's. Michael immediately addressed my concerns, provided me the same day a complete detailed breakdown of each project.

Michael's kind heart, support without judgement, compassion for others is paramount, not to mention Michael took the time to go step by step with me, answering additional questions I continued to send to him. Michael worked with me until I had a complete understanding of each and every step to a solar system with associated cost breakdowns of which I did not have and were unable to obtain on the Island's.

I am beyond grateful, I took the time to contact Mr. Sunshine. When my client's begin to consider solar projects moving forward, I will always be sure to request an overview by Michael regardless that I am 4000 miles away.

General Solar just installed a new solar water heater. They did an outstanding job! When I called Kent, he was out of town, but still answered his phone. He said he would call me back as soon as he retuned.  He called me and came out the very next day and replaced my broken heater.
That's what I call Customer Service. He was prompt , courteous, and a great job!  
His pricing was right on.
If you need any solar work done, call Kent at Solar General!  You won't regret it!

I moved in to SUn city after getting a divorce as a senior and wanted to put solar on the roof. I met Cary after speaking to several salesman and decided that Cary had the best price for me. The work was done. A year ago I contacted Cary and got some extra work done installing a mini split that helped even more. I would recommend galaxy solar to anybody because of the professionalism and care.

I obtained r installation from Harmon and signed a lease with SunRun.  I would recommend both of those companies.  They are efficient and courteous. Harmon installed solar on two of my homes.  The second home was with SunPower leasing.
HOWEVER, the facts are somewhat different than represented by the Harmon salesperson.  My average cost before solar was $175 per month.  My lease is $135 with my first home.  I was told that I would save $40 per month initially and more later as APS fees increased.  In fact, I found that APS still charges ne $20 per month service fee.  They also will PAY ME $03 per KWH for any accumulated excess power I transferred to them by the 1st of each year.  They will also CHARGE ME about September 1st of each year the amount of power I used in excess of what my solar equipment produced since the first of the year.  That charge is $0.14 per KWH.
In total I will pay about the same as I did before I installed solar, Remember, APS will still receive a fee of about $40 per month average which negates my initial savings.
In the long run it will save me a little money.  My second home is just finishing now.
Call APS for clear understanding of all the fees involved.  They also have  a good analysis on their website.

Requested a Solar Installation consultation, after finding them through Yelp. I called AEP, discussed what i was looking for. They took down all my information, scheduled me for Friday 12/2/16 and proceeded to no call-no show.

We had another electrical issue that I was not able to fix myself and called Apollo once again. They were onsite less than 24 hours after we called and had it fixed within a couple hours. As was the case before, they were reasonably priced and very professional and friendly - taking the time to explain the issue and how to prevent a similar situation in the future. Apollo is our "go to" electrician, now.

Made an appointment with Benjamin for Aug. 1, 2017.  Was told I would get a reminder call the day before, which never happened.  I was here waiting on the 1st but nobody showed up.

I called to reschedule, explaining my problem.  I got an apology and was told that someone from sales would call me ASAP.  Waited a couple of weeks.  Nobody called.

I called again, and re-explained the situation and again was apologized to.  Was told that they are in meetings but someone will call me back.

It is now the 21st, and nobody has called me.  I don't think they want new customers.

I am concerned that if I did schedule with them, their customer service would SUCK.  

Disappointed.

This is the first review entered about my solar installation done back in 2015 (approximately August).  It's a 10.14 kw system and of course the selling process was very nice.  Approximately 18 months later it began malfunctioning with electrical errors.  Over the phone I was told to reset it and they would send a tech out to trouble shoot.  They showed up and said "there is nothing we can do if we can't see the error code." Fast forward to the end of last April, and I had finally had enough and called asking them to rewire it.  Crew showed up and put on "new connectors they didn't have during your install." Within a few weeks had the same issue.  Called again and was told a new team would be sent to re wire.  One guy shows up and says "we can't do anything without an error code." Back on the phone with them and the receptionist says "we have to send a whole team to rewire." I asked then why did you send one person when you told me they were going to rewire?  Round and round we go.  Bottom line is the most important part of this purchase, the 2-3 years down the road assessment, I find them poor at communicating, techs that have not done what has been promised and thus far a system that is unreliable with a company that is apathetic to fixing the issue.  Be very careful.

This is an update review. I have had solar panels from Solar City since 2011.

On August 8, 2013 I noticed that my SolarGuard was going down and not reporting electricity being generated mid-day many times a week. The sun was shining, no clouds were overhead. Also, my graph started to look really odd, so odd that I thought they had changed the software. -Basically, all of my bars were all the same height, and low. I no longer saw a bell curve as the daily report of my output. And, my reported output was lower than usual, about 10kWh less a day.

I sent an email in to customer service and got a canned reply that the reporting wasn't always accurate due to software glitches and data transmission issues. But, they assured me that my output was going to the power company just fine and the graph was in error. They also offered to help me read and understand the graph, as if I were a child.

I sent several more emails regarding the mid-day gaps in output as they were still happening (3-4 times a week) months later. I was also wondering why my output total in December, when APS does an annual bill that clears banked hours, was so much less than the prior year. -Going in to August I had banked more hours than the year before.

Finally, on March 12, 2014 (seven months later) a technician called me and had me read the inverter, reboot the inverter several times and check a few other things. He made an appointment for a visit on the 14th, where it was discovered that my inverter was faulty. It was shutting down and/or rebooting once energy input to it hit certain numbers. This was why there was no production at mid-day, the inverter was turning itself off. This was also why my online chart was so flat, when the input hit a lower than mid-day number it would re-boot itself.

So, it was very clear that I had lost a lot of output over a seven month period. And, while I had notified SC about the problem on several occasions, customer service did not pass my reports on to tech support; they chose to treat me like a child who wasn't understanding that there could be glitches in internet reporting of data.

I emailed support to complain about the way I was treated, and about the loss of over 200kWh a month for seven months. Here is the entire email reply:
"Dear Bob,
Thank you for your email. This is Terri, with SolarCity Customer Account Management. I hope that you are having a wonderful day.

I'm happy to hear that we were able to get this resolved for you. If there's anything else we can assist you with, please don't hesitate to reply to this email for further assistance. Thank you and have a good day!"

No apology, no admission of anything wrong on their end, and no addressing the issue of my lost kWh = dollars.

I sent another email pointing out that there is clearly a serious problem with how customer service people handle tech support issues and how I had been repeatedly ignored when I had a real and serious problem with my system. And that problem had continued for seven months. I also pointed out that it was fairly annoying for them to tell me how happy they were about it all.

Here is the final response:
"Hi Bob, this is Terri again. Thank you for your patience and replying back.

First off, let me apologize for not immediately addressing the inverter issue that had just recently been resolved. I definitely should have, as I can only imagine that it was a very frustrating situation. More than anything, I was genuinely happy that the problem had been resolved for you.

In regards to the lost production during the time your inverter was not producing, that would be covered by our performance guarantee. We guarantee that your system will produce a certain amount annually, and if it falls short, we will compensate you for that. So, if your inverter not producing for that time period causes your system to not produce what we guaranteed, we will send you a refund check for the difference.

If there's anything else we can assist with, please don't hesitate to reply to this email."

So, in the end, I lost a chunk of cash. I got treated like a child for seven months for reporting a real and serious problem. Their customer service won't be trained to respond appropriately (by calling a service tech) to this issue in the future. They won't admit that there is a HUGE gap in communication between customer service and the technicians who work on the equipment. They also won't admit that seven months is a ridiculously long time to wait for a service call to get looked at then fixed.

I was unhappy for seven months while my equipment was faulty and underperforming by 30%. It was nice to have it finally fixed, but, nobody bothered to apologize until after my second complaint, and it's not a very good apology. The company shows no understanding of what went wrong, and has made no effort to fix the system that led to me being brushed off for seven months.

BEWARE: Tech support may take seven months to respond to tickets!

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