Drain Works Plumbing & Sewer

I had an emergency plumbing issue. Our main line was clogged. All 3 toilets in our home were backed up and sewer water backed up into our laundry room!
The guys at Drain Works responded first and was available within 2 hours.
They came prepared; masked up and even has booties so they don't  stain our floors.
They took a camera down the main line and showed us exactly what the issue was.
After quoting us a very reasonable price, they were available immediately the next day on the big job.
They dug up 3 containers of tree roots and dirt in our main line!
The job took 3 days to complete. Each day they meticulously laid out plastic coverings everywhere and thoroughly cleaned up at the end of each day.
They really saved the day for us especially during these times.
Would definitely recommend them to anyone and will use them again for future plumbing services.

Erick and Manny came out to replace two outdoor faucets, add one new outdoor faucet, and rod our bathroom sink and bathtub. They were knowledgeable, efficient, and professional. The price was reasonable, and they will be the first people I call the next time we need plumbing work on our house or rental units. They do great work.

I originally found this business through yelp and had been calling on them for all my plumbing needs. Very reasonably priced, prompt and professional. I very much recommend them for any plumbing issues.

I have a sewer drainage issue and Drain Works Plumbing was very responsive and accommodating at short notice. They were able to rod and open the main sewer line. The workers were very informative and knowledgeable. I was impress with their service.

Had an excellent experience with Drain Works. They helped me work through a number of violations and come up with cost-effective solutions in a restricted timeline. Excellent communication and thought partnership.

These guys were fantastic.  They scheduled quickly and where there the next morning.  Eric walked me through the issue and all steps of the project. The problem with fixed and our basement is DRY...  Hire with confidence.

Eric is the best. It's so hard to find honest and knowledgeable people and we are lucky to have found him. Eric came out when our basement was flooded and within 2 hours of our call have the drain opened and the water gone on a SATURDAY! If you need a plumber look no further he's your guy!

Erick from DW was so great. He came the day I called (that same afternoon), and was super communicative / explained exactly what our issue was, the cost, several options on how to approach solving it, etc.

On top of that, our water shut off was buried under a foot of snow, and he worked with his associate for a full hour outside trying to find it. I very much appreciated the extra time he took in trying to solve the problem.

I would definitely recommend!!

So relieved to have the shower leak fixed, Eric was great to work with
Def recommend!

Drain works was great and responsive. They got back to me quickly and had the work completed within the week. Eric was very helpful

Erick and his team replaced a drain line that was consistently clogging and causing issues because it had been installed incorrectly. He diagnosed the problem and fixed it by enlarging the pipe leading to the sewer line. They were quick, highly communicative and did high quality work.

Great service and very knowledgeable. Very prompt and explained everything.  Cleared the drain and identified an additional issue that they said could be a problem and provided options to address vs others that would just upsell

If you have a serious plumbing issue go directly to a professional and skip Drain Works. Erik is a nice enough guy but his niceness could not overcome his lack of knowledge. Diagnosing my issue took him all day and he mentioned several times he'd rather be with his family instead out in the cold and I was out almost $1000 in the end (for his time!!!)with NO FIX!!. When I got a second opinion that company diagnosed and came up with a plan within 45 minutes without me telling them what the first opinion was. If you have a simple issue you might be fine as long as the older gentleman is with him. Otherwise BEWARE.
EDIT 3/10/22: Hi Karla thanks for your reply. You were not there so let me offer some clarification to what you're putting out to the public. The offer to put half my bill ($500) was toward a whopping $5000 of additional work. I did not trust Erik to do ANY more work on my house because each step that he took came with more and more costs. He started at $350 and we ended at $1000. He was too nervous about putting his very expensive camera down my basement toilet so he put it in my second floor toilet which of course came with an additional charge. Why more money to do the same thing? Then, when that did not work even though he told my boyfriend that he was certain it would work he decided to put it down my catch basin for another charge. Again, why more money on top of money to do the same thing? In the end when he was about to leave with no fix and my boyfriend and I were very upset he offered to put the $500 toward the $5000 estimated charges for pursing additional work. No way, no thank you. The professional plumber that came after Erik put the camera in the right place the first time without additional charges and it was fixed with no issues or comments that if his camera broke in my basement toilet I would be on the hook for it. I feel as though Erik should be contacting me with a $500 refund. Just want the public to be aware that serious plumbing issues should be looked at by someone with more experience. Thank you, Ericka.

Excellent service all around. From the response time to the actual work done at my house all with an upmost professional attitude and dedication.
Cannot recommend them enough!

He was helpful in giving me a free estimate. He recommended a small DIY fix and did not charge me anything.

Eric did a fantastic job.  Made it out the next day just before the holiday weekend when I needed him. Pricing was fair and even when stores were closed early for the holiday he was able to make it happen. Highly recommend.

Had an issue with the hot and cold water to my washing machine, they showed up the next day and fixed it when others wouldn't. Great stuff

The pipe under our kitchen sink burst at 5pm on a Sunday night and we were sure it would be impossible to find someone to fix it.  We reached out to a few different places and Drain Works was the friendliest, most responsive, and best price.  They told us they could be there at 7pm and then called 10 minutes before arriving, and arrived right at 7pm.  Erick explained what needed to be done to fix it and gave us a fair price.  Would definitely hire them again.

Eric at Drain Works was at my location in 3 hours same day to take a look at a sub pump issue that turned out to be a back flow problem.  He diagnosed, explained my options, got the new part and fixed it.  Extremely personable and they know what they are doing.  Very happy with Eric and Drain Works and will be on my speed dial as its hard to find good honest plumbers....especially in the city!