Susan S.

04/05/2023 12:00:00 SA

We had Marc did our 6-month service check-up. Very pleasant and very efficient. He is the ONLY technician EVER to ask us if we would like him to change out our air-conditioning filters. So very thoughtful and so appreciated. At our age, we are both approaching 77 years, the less we climb a ladder the safer we can be!
We will be requesting Marc to do our service again in 6 months.
Thank you for hiring such a great technician!

Duane W.

04/05/2023 12:00:00 SA

They installed the a/c in our house when we bought it from a home builder. I figure he went with them because they were the cheapest.

Had them out shortly there after to replace a fan motor that was not working but under warranty. They wanted over $200 for just the labor to remove and replace an outside fan motor. Right then I knew what a rip off company this was. Had the work done for way under $200. Just look at their STUPID TV COMMERICALS and you can see what type of employee you are about to get. OK if you like an ACTOR doing your job.

The only good thing about this is the TRANE units have been going for over 20 years. Will I think about using this company to replace my a/c I THINK NOT! Just watch their commercials and make you own choice.

Kimberly P.

04/05/2023 12:00:00 SA

JUST DIDN'T BOTHER TO SHOW UP OR CALL

I had an appointment today for them to finish the installation of my HVAC. I had to wait between 2 and 6pm, which I did and at 6pm I called the company and was told they tried to call twice. Bunch of bull. No, they didn't. I literally carried the phone around for 4 hours with the ringer ON and there is no missed call. I even pay monthly for the family plan which supposedly gives priority scheduling but I guess not if they don't bother to show up. Also there was no supervisor available since they were all in a meeting. Requested a call back but I'm not holding my breath. Y'all owe me 4 hours I'm never getting back!

Brittney B.

4/21/2023

Great experience working with this team. Responsive even on a Sunday morning when your AC goes out or a Monday when you have electrical issues. We got both of our new AC units and electrical work done with this team. Technicians are knowledgeable, friendly, and very helpful going above and beyond making recommendations. Highly recommend!

Janet F.

03/07/2023 12:00:00 SA

Parker and Sons replaced my air conditioning system. Not long after that I discovered any oily substance leaking on the ground. The first set of technicians couldn't fix it which meant I didn't have a functional heater in the dead of winter until the next day when they sent out a master electrician.

Apparently Parker and Sons didn't connect to the existing wiring type correctly the first time causing the problem.

I would not trust them to send qualified technicians in the future.

Carrie P.

4/20/2023

Thank goodness we have the warranty plan! Nicholas while doing our annual maintenance discovered a wire that was fried and arching and if he had not discovered it, it would've ended up frying the whole unit! Great save Nicolas! Best thing no charge! Parker and Sons may not always be the cheapest, but there work is worth the money. Professionalism, attention to detail have always been our experience. They've installed our water softener, done electric work, insulation and air conditioners.

Ryan L.

04/05/2023 12:00:00 SA

I was able to easily setup an appointment with this company. The lady I spoke with on the phone was very nice and easy to work with. The day of the appointment, a lady plumber came by. She was very nice and seemed to be very knowledgeable. Unfortunately, the fee she quoted me was absolutely INSANE!!!!!!!!

Please understand that I have already purchased everything that needs to be installed! Even after purchasing everything that is needed, the plumber said that it was going to cost me $1500 to install 5 things. She told me that if she purchased the items then they would be 4 times more expensive!?!?!?! Why is this company marking up prices this much?

After discussing things more I asked the kind lady why not charge according to the hour of work bc I could install this stuff and it would take me 2-3 hours max!!! The plumber said that they don't charge by the hour. I then kindly asked her to not touch anything and leave my house. I easily call many companies that have solid plumbers that will charge me 1/4 of the price to do this easy work. I cannot ever recommend this company to anybody. Stay away!!!!!!!!!!!!

Richard L.

4/19/2023

I am by trade a Journeyman Wireman Electrician in the IBEW, I am also a Certified Professional Locksmith and Safe Technician. I know and appreciate good work. The material they used was better than what others were offering. The workmanship is as good as it can be. l can't hardly tell that they ran a new water line through my front yard. Landscaping is just like they were never there.
I would and have recommended Parker and Sons.

Marcus A.

1/26/2023

Our AC unit is leaking Freon and dying a slow death after nearly 19 years of service, so no complaints considering the average life expectancy is only 15 years.

What isn't great is the fact that AC units are far more expensive now than they were prior to 2020, along with everything else.

The only thing you can really hope is that you can feel comfortable with your decision on who to choose when it's time. Here's why I chose Parker and Sons:

1. The people I've encountered: It started with Henry in Home Depot. He got a tech out to inspect the unit and do maintenance by giving me a great coupon. The tech who came out, Jordan, was very nice and made me feel like he wasn't pushing me into something I wasn't ready to do. Nate came out today, and I really felt like he did a great job of answering my questions, and I felt like he was doing all he could to make sure I would be satisfied and comfortable with my decision.

2. The reputation and quality: I learned that Parker is one of the few companies in the valley that participates with the pearl certification program which indicates that their service is outstanding, and it means once the unit is installed, I'll be able to transfer the warranty and the home will appraise higher if I end up selling. Also, I have a 15 year parts and labor warranty which is above and beyond what other companies offer.

3. Value: Buying an AC unit is expensive no matter where you go, unfortunately. What I've learned from Nate is you get what you pay for, and I don't want the hassles anymore of dealing with AC issues every year or two and wondering when the unit will need to be replaced in the middle of summer and what that will mean to our family. When comparing this to a lower priced competitor, they lower priced competitor offers less in every way and nickel and dime you to where you haven't saved as much as you thought you would.

While I haven't had the work done yet, I've been impressed so far with Nate and the rest of the crew, and look forward to having a new, more efficient and quieter unit to work reliably for many years to come.

Natalie R.

12/29/2022

Dan, Brandon, Joe, Stephen and Brianna were all so helpful in getting us a replacement lid to our EcoWater brine/salt tank when the lid broke (because ours is outside, baking in the sun). Even though EcoWater no longer manufactures our old model the team went through great lengths to help us out. Dan, who has been our tech a couple times, is friendly, respectful and so helpful. We won't stop using Parker & Sons anytime soon!

Betsy B.

04/11/2023 12:00:00 SA

We have been with this company for years. But within the last couple of years, we have noticed a big change. Last summer, when our air conditioning wasn't working, we were told we'd have to wait two days before someone could come out when all is said and done it was five days and it was over 110°. I cut him some slack for that as I assumed it was a busy time of year. Now, I made an appointment for them to come out to service my air conditioning today. Six hours later, they're still not here, and I've given up. I have been a member of the family plan which they have collected money from me every single month. I'm done. I highly recommend that if you read my review you consider a different company. Unfortunately, that's the way it is today. But there are other companies in this valley that I can use. Beware. Just my opinion.

Paul D.

4/15/2023

Scott came on time and was very professional and polite. This is my 3rd or 4th experience with Parker and Sons and I would highly recommend them for your HVAC needs.
Scott deserves a ten rating.

Jill P.

4/22/2023

I recently had a service check with Parker and Sons tech Daniel. When he arrived, he was totally prepared to complete the HVAC check, he alerted me to problems that could occur with my unit, answered questions I had, suggested ways to have efficient and trouble free use of the system, was friendly, and when finished with the job, cleaned up so it looked like no was ever there. He explained the advantages of having a UV light in the unit and installed it the next day. Daniel was a very good representative of the kind of service I have come to expect from Parker and Sons.

Jeanne V.

2/27/2023

We had a garage air conditioner/heater split unit installed last Friday and somehow, while installing, the heater to the main house stopped working. Last night we realized there was no heat when the internal house temp was 61 degrees. We called last night, and then numerous times today. We have been told there will be someone out within the hour -four times. No one has shown up. Very frustrated at their lack of response.

Found out from another contractor today that during the garage unit installation,the existing heater ducting was cut and never reattached. As a result, the warm air from the heater never flowed into the house. It made the attic very hot and a potential fire hazard. When we called Parker and Son, we told the person who answered the whole story and we were told they would get back to us and they have not done so.

Please beware.

Roland L.

04/04/2023 12:00:00 SA

The techs were quick to respond, and they were very communicative. Although the rates were quite higher than other quotes, the issue was resolved in a timely manner. Overall the service was great and professionally done.

Rick C.

4/20/2023

Signed service contract for twice annual inspection (Spring and Fall) pf A/C units. System is blowing hot air right now and called to see why my Spring checkup had not been scheduled. Was told the first available was in early June! THAT is NOT spring! Cancelled all further contracts with them and will NEVER use them again!

Samantha S.

04/03/2023 12:00:00 SA

We have been using Parker & Sons for over a year at our Mesa home. Every person we have encountered from phone in to technitions have been polite and professional. The technicians are thourough in explaining what is needed and what has been done. They communicate well and show up timely. I would highly recommend this company to anyone.

Michael A.

04/03/2023 12:00:00 SA

Had a toilet/shower drainage issue that required fast resolution as there's only one bathroom. After another company tried and failed to fix the problem, I made a call to Parker & Sons. Taz came out the next day and within 10 minutes had the drain working and a plan to get the problem fixed once and for all. Within 24 hours, the team found the root cause and fixed a mistake a previous contractor made during initial installation. Took less than 5 hours to get it done. Thanks Taz and the whole team for getting us back up so quickly!

Aaron A.

3/23/2023

Everything was covered under warranty but I was still charged $700 for an hours work of labor.

Joe O.

3/25/2023

OMG - Thank You Anthony!! Your persistence with removing a stubborn shower valve cartridge staved the day. Most other plumbers would have quit... Not You! We are very grateful and will only rely on Parker and Son.

Twitch R.

03/09/2023 12:00:00 SA

This is the second time Tyler has been to our home. He is absolutely amazing. Tyler explained everything to me before he started the work. He performed maintenances on our two systems and installed two indoor air quality filters. Tyler is very personable and explained all the work to me so I could understand what was happening. I would definitely recommend Tyler and Parker!

Collin B.

7/15/2022

A second opinion never hurts! (And could save you thousands of dollars!)

We've had great service in the past with Parker and sons, unfortunately if we used them for recent AC issues it would have unnecessarily cost us thousands of dollars.

Parker and sons was very professional in the bid, diagnosed and gave their opinion of what was needed. I wasn't quite ready to pay over 4k without a second opinion.

A second company came out, did a 10 min assessment, and found the issue. literally a plug was loose, that was it. they plugged it in, and wal-la! The Ac unit was fixed. Saved me thousands of dollars. (That repairman who found the easy fix earned a nice tip, lol)

Never hurts to get a second opinion

Jenna K.

01/05/2023 12:00:00 SA

We never ended up using them, but this review is for the technician/plumber who came to give us a quote and their overall service. I did 4 stars because we ended up going with someone cheaper, but the estimate and the visit were great and their response time was the best out of anyone. They had someone to our house to check out the issue within a day or so, and the plumber was friendly and quiet as he estimated the quote in our bathroom. He did bring up a separate home issue (water pressure too high) and quoted us separately for that if we wanted it. I thought he was trying to just upsell but it turns out our pressure was on the high end, so that was nice of him to point that out. It was about $300-500 higher than other quotes I received, but I'd recommend them based on response time and overall service.

MoShai G.

10/11/2022 12:00:00 SA

Over the last two days I have been working work Parker & Sons on learning about my insulation and then getting it done the next day ... YEP THE NEXT DAY!

Brad was the initial guy that came over and went through all the information with me. Good customer service will always get me and he definitely provided that. Brad answered my questions, didnt try to sell me on the company but the value of what I would be doing. Im in marketing so I appreciated that.

Today, Tyrrell, Benjamin and Ignacio came at the scheduled time to do the work. One of them came in to explain the pre installation process and had the other two walk around . The job took about one hour (not sure I was working) but once they were done I got a full rundown of pics and everything.

I gave this company 4 stars because I would like to see if this actually cools my house at night and make things better. Once I can see that I will update this review.

Catherine B.

3/27/2023

Had Parker & Sons come out to receive information on a new water softener. Joe was very nice and professional. Very personable. Explained the system and cost. Decision made we went with this company. Brett,Brandon and Ronald were Awesome. The 3 guys performed with speed and knowledge. Took the time to explain how the system worked and made sure we were comfortable with what would be required of us. Easy process with Parker & Sons.

Stan U.

4/17/2023

my water heater went out Saturday AM so I immediately started looking up reviews on plumbing companies in my area that were available without after hour charges and had a great rating. I found Parker and Sons and call them up and they sent a tech right over. upon his arrival we talked about a couple options he gave me a quote and to went to work. the two techs that come out were very knowledgeable friendly and professional. I will definitely use Parker and Sons again.

Melody J.

01/09/2023 12:00:00 SA

We upgraded both our water heater and water softener systems. Service techs and staff were responsive and always on time. During the process we discovered some drywall damage and Parker even had techs avail to promptly repair.
We upgraded our traditional water heater to a tankless system and a traditional (resin) water softener to a 2 piece softener and we could not be more pleased.
Every area was clean and tidy when complete. All techs answered questions and went through the systems with us.
This has been the most positive plumbing experience of my lifetime.
While i think the price is on the higher end it was well worth it for the prompt responses, no cancelled appointments and exceptional clean-up.
Highly recommend!

Evan W.

3/29/2023

Called them they showed up in 35 min the water heater blew up and they saved me same day installation. Was it a little more expensive yes but I needed it done the same day and they got it done and done right the techs are great the phone people great

James W.

3/26/2023

I had a water puddle show up outside my house and was concerned, called early in the morning and had a plumber by the afternoon.

Alayna was great, took the time to listen to my concerns and explained everything in terms I easily understood.

Kim C.

3/17/2023

Just a routine maintenance call but everything was handled quickly. The technician was friendly and thorough.

Rachel M.

08/12/2022 12:00:00 SA

My three positives and a negative because the world needs more positivity:
+ Incredible customer service - 99% of the time when I call, the reps are friendly, helpful and get someone out in a timely manner. There is only one time (at 2 am when our sump pump failed) that the rep was horrid (but I will chalk it up to early morning - crap shift)
+ P&S stands by their work. My husband and I just moved to Arizona in April. We've had 2 ACs (expected), a water softener (now fantastic), a water heater (painful), a sump pump (excruciating), and most plumbing (varied) replaced. We've added a recirculation pump (amazing), pressure regulator (dumb but somewhat helpful), and reverse osmosis system (necessary). For a while, I'm certain our neighbors thought we worked for P&S. It has not been an easy road. For example, the first water heater (75 gallon gas) finished installing at 10:30 pm. When it was turned on, it had a manufacturer leak and had to be replaced the next day. Things were fine for about a month then we noticed the water just wasn't getting hot. Four visits later (including one technician who said the water wasn't hot because of work we were doing in the master shower which made zero sense), the heating component was finally warranted out and things have been good since. I'd say, half of our follow-up visits have been to replace work done earlier (leaking RO, leaking toilet supply line, replacement toilet lid, incorrectly installed AC wiring) and half have been due to things out of their control
+ There are true bright spots. Management (Stephen Hopple and Josh Quinata ) from the water treatment side of the house (who did a lot of the plumbing work which really confuses the CSRs) have been outstanding. After chasing a non-existent leak (as reported by the water softener), they rerouted the water line to the pool and replaced (with an upgrade) the water softener free of charge. While I'm confident they still made money, these actions (which they did not have to do) certainly ate into their profit margin
- Which leads me to the most obvious negative - price. It is no surprise given how much marketing and the number of workers employed that P&S is expensive. At a minimum they are double if not triple the cost for a smaller operation. (Case in point, I paid nearly $3000 to replace my sump pump which should have been no more than $1000). Some of this is necessary as they do have very junior tradesmen (including the new timer who forgot to pull the dishwasher plug when replacing the garbage disposal leading to a dishwasher lake). With inexperience comes multiple visits to confirm diagnosis or correct work. I understand and even support on-the-job training. It's just ridiculous to pay a premium for it
So - overall, I would give P&S three and a half stars. I am very generously rounding up to four solely based on customer service and the hope that future interactions with them will be more in-line with normal. I will say, when I proactively put replacing the second (septic) sump pump out to bid, I didn't even call them. I am getting that work done via a smaller company at a reasonable price. We'll see how that all plays out

Natalie R.

04/10/2023 12:00:00 SA

My hot water heater replacement and water purification/softener install was quick and easy. The technicians were punctual, friendly and knowledgeable. The final install looks clean and neat. I plan to continue using Parker & Sons for plumbing and other home services.

Mike D.

5/14/2022

I had a 12-year-old water heater. Rather than risking it going out and causing damage (and a mess), I purchased a new electric water heater. Most installation companies require that you purchase the new water heater through them... and then they charge you 2-3x what the water heater actually costs.

To avoid that expensive debacle, I purchased mine direct from Home Depot... and then set up installation with their dedicated installer -- Parker & Sons.

Parker & Sons does not have the best reviews, so I admittedly was a little concerned.

Well, Chris came out handled the job with the utmost professionalism... and did a fantastic job on the install! From draining and removing the old one to bringing in and leveling the new one... to getting the plumbing lines and power secured!

It's good to have hot water... and it's even better to not have to worry about the water heater going out for a long time!

5-star experience all around!

*****FIVE STARS*****

Sandra W.

4/13/2023

I called Parker and Sons for help with changing the filter on a fairly new a/c since I was almost in tears from frustration. The people I spoke to on the phone were very sympathetic to my problem. Since it wasn't a problem that they could assist with over the phone, they scheduled someone to come out and help me. I was very relieved when Joel arrived within two hours and was so very kind. He told me that I had almost got everything right but could see why I was having so much difficulty. He shortened a UV connection and finished the job. He also did my Spring maintenance for me. I was extremely pleased with the service and response. I definitely will be using the for my future needs.

Dakra T.

8/24/2022

I used P & S back in January 2022 to replace our entire main electric panel because our home warranty couldn't get it done timely, like because the home warranty didn't want to pay for a new panel, despite their two experts saying it had to be replaced. I then called P & S because we had a very tight deadline to meet with SRP and the City of Tempe. The experience was very good then, although like most things in life, you get what you pay for. I did manage to get the home warranty to pay for 2/3 of the cost -- one of the benefits of working for a law firm. This time, I had P & S out for a plumbing check, and I enjoyed the tech very much. I feel like we wasted his time, though, and read on for why I feel this way.

A couple of tips that P & S may wish to put in their website or communications to customers:

1. Apparently natural gas hot water heaters generally only have a lifespan of about 10 to 12 years, and ours is 12 years old. Combined with the exceptionally hard water we have here in Arizona, this water heater is much like the sun after it has used up all of it's helium fuel (in about four billion years), and expands to become a red giant before a supernova explosion. Thankfully we are not likely going to have an explosion, but I suspect we are near the end of the water heater's life.

2. Any service or maintenance on such an old water heater is generally not recommended, because the outcomes for messing with it are generally not good. As Garrod put it, there's a 75% chance of something bad happening if he were to do anything to it. Since it is working right now, best to leave it be. This has been my philosophy in life for decades...if it ain't broke, don't touch it.

He did leave us with four bottles of fluid to keep the drains exfoliated which was a nice touch. Again, P & S is not cheap. If you want cheap, peruse the sale rack with the discount items at your local grocery store. Otherwise, you will pay but in return receive good service.

Roman K.

03/08/2023 12:00:00 SA

I recently had R60 attic insulation, an EcoWater Gold water conditioning and softening system, and a tankless gas hot water heater installed on the same day by Parker & Sons. Gerardo, Hamilton, Peyman and Justin did a great job installing all my new systems. Justin, in particular, had a really big job with the tankless water heater and his efforts were outstanding. Everything is working great and I can't wait to see how much lower my energy bill will be beginning next month! Thank you Parker & Sons!

Kathy C.

03/07/2023 12:00:00 SA

We have used Parker & Sons several times from AC installation to toilet replacement. Their customer service is excellent and each technician we have had has been very professional and done a great job!

Juli S.

03/06/2023 12:00:00 SA

Been using Parker and Sons for several years now for my rental home in Mesa. They have been great to deal with. I definitely recommend them.

Jon B.

4/14/2023

Terrible company. Way over priced, double there competitor. Had to harass them just to get them to send me pictures after the work was completed. **URGENT USE ANY OTHER COMPANY ***

Steve P.

03/11/2023 12:00:00 SA

Well, after the last few years of crossing our fingers that the A/C and heat would work each season it gave in after 24 years. We had used Parker and sons for small plumbing issues and were happy with the service. They setup a service call and determined that it was done. We scheduled the new unit to be installed in a few days.
I then received a call that the unit we wanted wasn't available for awhile. They offered to upgrade to a more expensive unit for the same quoted price, and not have us wait. This is the sign of a quality company. Install day came, Austin was on time, and went over everything that was going to happen, answered my questions. Austin, Axel, and Anthony were very professional and courteous. They cleaned up and you would never know that they were there. Great crew and company. Keep up the great work. Thanks again for all you do.

Amy B.

4/13/2023

Every time I schedule maintenance three to five weeks in advance either no one shows up or they call and cancel at the last minute. Their website says they prioritize members but that is NOT case. Never once have they actually shown up when scheduled and the rep I spoke to today about the no show was very condescending and insistent that a call was placed to me this morning canceling my appointment. No such call was made as I have had my phone on all day and the spam calls came through just fine, his reasoning was because other customers without AC need to be prioritized ahead of maintenance customers. He then proceeded to tell me he could get me scheduled for JULY for an appointment that I originally scheduled in March three weeks ahead of time. I am constantly rearranging my time for a company that does not honor their word. I will be canceling my so called membership as soon as my spring maintenance that I have already paid for is actually performed and look for a business that honors appointments with their customers.

Anfeca A.

04/07/2023 12:00:00 SA

Updating this to a 1 star review. I have still not received the card and now every time I call the Home Depot rebate line they tell me I'm not on the account, my boyfriend is and they can't give me any information on the card. So all this time I've been calling since January, ever month, sometimes multiple times and and as of last month they can't talk to me? They needed my boyfriends permission. My boyfriend and I then called and he gave them his permission for me to talk to them even tho I am the one that financed the unit and have the paperwork under my name! We come to find the phone number under our giftcardwas Parker and Sons. All this jerking around for months and they didn't even have our phone number! I reached out to Tyler with Parker and Sons via email as he handles the rebate dept with Home Depot and initially he said if I had issues he could call them for me, but they didn't like if he had to call them. There are only two people that handle the rebate dept with Parker and Sons, Tyler and Manny. When I called the rebate line they said the card would be issued within 4 days. I didn't feel the need to reach out to Tyler then as I assumed I was taken care of. That's been over a month again with still no gift card. I did email him asking for help and he ignored my email. That was over a week ago. This gift card is $750, it's not like a $25 card that you don't have to work hard for. This money is much needed to help with the risking costs of everything. I will continue to update my posts to deter anyone from falling into this trap until I get this gift card.

Keith H.

2/27/2023

AC Tech Ruben was very professional and knowledgeable. Ruben shared all information during each inspection of the air handler and condensing unit. It was great conversing mechanical knowledge with Ruben, as I was formally in the industry. Parker & Sons does a great job of notifying you in advance of the appointment and arrival times of the tech. Which allows you to manage you day. Thank you for the routine maintenance.

Tim W.

1/24/2023

Stay Clear ! Absolute extortion when it comes to their pricing of repairs! I called , spoke with 2 different managers and they justified it like it was no big deal . They wanted to charge $1100 what several other HVAC companies would charge only $425 . Just don't do it ,

Kelly H.

2/22/2023

My home was built in 1950 and after some water damage due to the old plumbing, I had to have my whole house re-piped and the drains/sewer replaced. It was a wild experience and I appreciate that Parker & Sons had the expertise to do the repairs. The guys were great! I learned so much! I am very happy with the work performed by Parker & Sons. After going through the process, I have some feedback:

I wish I had been advised to remove or cover any remaining items inside my home before the work was performed. I figured the drain line replacement would be a dirty job, but I didn't realize how severely dirty it would become. Perhaps this is naive, but these specific plumbing repairs were a new experience for me. Because I left items inside my home uncovered, I had to do a lot of cleaning after the drains were replaced. This could have been avoided if I had been educated / cautioned before the job was performed. (Also, if you are a home owner and have fur babies - I was paranoid about dogs & humans being exposed to Valley Fever spores so we really deep cleaned all the remaining dirt left on the floor, under appliances, and in crevices before moving back in to the home. Valley Fever spores can be killed using 10% bleach solution.)

Crews can do a better job of cleaning up after themselves around the perimeter of the home. Outside I discovered cigarette butts, orange peels, half-eaten produce discarded in the yard, and fragments of 1-inch PVC. If this is what the owner sees when they arrive home, it leaves a lasting impression which undermines the hard work and expertise of skilled plumbers.

Offer a complementary post-repair video of the drain to demonstrate to customers how round, scale-free pipes appear in a video. A pre and post repair video will really show the customer what they paid for. (I'm a hydrogeologist and this is performed for clients when rehabilitating old wells. It really makes an impact.)

Overall, I am really happy with the repairs performed by Parker & Sons. I would recommend Parker & Sons to friends and family and would definitely use them again.

David A.

04/08/2023 12:00:00 SA

Had a routine flush done on tankless hot water heater. Next day no hot water. Called answering service and was told a service call request would be entered. I asked for an ETA or time frame. Would not give one, only that a tech would contact me when a 1/2 hour away. Waited 2 hours, made a second call and was told same thing and told not to call back ! So much for their claim of service in minutes not days. Hot water was working fine until their tech came out and performed routine maintenance.

Bruce S.

2/21/2023

We needed to have our RO filters replaced and our tank sanitized. We joined Parker and Sons Family Plan. Mike Hill was the serviceman Parker sent out and did a great job. He was quick. professional and polite.

Nancy M.

04/08/2023 12:00:00 SA

Alayna was awesome! Although it was Just a routine maintenance call everything was handled quickly, efficiently & effectively. Alayna is very knowledgeable about plumbing! I found her to be personable, friendly and thorough. She took her time explaining everything to me and answered all my questions with a smile. It was very refreshing to know that she was genuinely concerned and loved her job!! KUDOS to ALAYNA!!

Sara-Jo N.

03/03/2023 12:00:00 SA

We had Parker & Sons come to maintenance our a/c, and service call on water heater and soft water system. Had a bit of a hick up with first plumber (Eric) sent out but they sent a new one (Dave) same day who was totally professional, clear, concise and helpful about figuring out our issue and providing options on moving forward. Repairs and replacement of water heater in the end and both were completed in a more than timely manner at a fair and reasonable price.

Ken M.

04/07/2023 12:00:00 SA

Had our semi-annual HVAC done by Osvaldo, and he did a great job. Found some things to watch or repair, and never pushed to Have to status. We did do one upgrade and it was done quickly and cleanly.

James V.

03/10/2023 12:00:00 SA

Caleb was excellent. He quickly found the issue and repaired it without delay. we would use Parker and Sons again.

Becky M.

12/19/2022

Parker & Sons take care of our heating and cooling. They called about installation for our home. Which was funny because we were talking about it.

They came out gave us a good price for the installation and duct cleaning.

The guys that did the installation were great. Did a good job and cleaned up.

The next day we had the ducts done. This was fun since ducts never had been cleaned! The guys were good. Friendly and clean up inside but my driveway was a mess.

Cait S.

2/28/2023

Scheduled me between 2-6pm, took afternoon off work. Called twice that afternoon after 3:30pm but all they could tell me was someone would call me 30 mins before. Called at 5:45pm, was told someone had called me to reschedule 20 mins ago, not true, I had no calls, verified they had correct number. Felt bad for the gentleman who answered the phone as I took my frustration out on him. He asked me if I wanted to reschedule, really! Take another half day off work for nobody to show up, no thanks. Do not use this company, horrible.

Mark C.

03/08/2023 12:00:00 SA

Our hot water line in our house, sprung a leak behind the wall. I had Parker and Son come and fix it. The plumber that came was excellent and very knowledgeable. All in all the experience was perfect. I highly recommend Parker and Son, and they have so many other things that they off

Elisabeth L.

11/26/2022

Reception was generally helpful, but once the job was finished, they refused to let me speak to the person who completed the job. Other than that, the service was too-notch. They evaluated my system and replaced it over the weekend, practically throwing in an RO unit and some additional items. They're always available when needed and I haven't encountered any other issues, but next time I will get their card so I don't have to deal with the front desk.

Tammie P.

2/16/2023

The price to change 2 valves was $715, way too much! They turned our water off, so my husband felt like he had to pay this price to get our water back on; My husband was home, otherwise I would have used someone else with a Reasonable price, they charged us $600 in labor and $100 for the two valves. That's like half a mortgage payment, very overpriced, even if they would've charge me $100 for labor and the cost of two valves, this would've been more reasonable. I hope the company sees my post and gives me a partial refund, if they do, I will write another review otherwise, who has $715, to change two valves. I use them before, and they were were reasonable, but definitely not this time in the future, I will be home and get a few estimates, before being gouged, Tammie Perez, nurse.

John C.

09/09/2022 12:00:00 SA

The price estimate for replacing the kitchen faucet was $750.00.
OMG Really????

Luke R.

10/18/2022

I was approached at Home Depot to get a free estimate on a new HVAXC which was going to be performed by Parker & Sons. After looking at the reviews on Yelp.....the bullying, upselling, overpriced quotes, I decided to cancel. When they called to confirm, I canceled the visit. They called again to ask me to reschedule...I told them no, I was not interested....they called AGAIN and now I just blocked them.

NO means NO.

If this is their tactics just to get in to my home, I cannot imagine how they would behave if I actually let them in.

Jerry R.

01/11/2023 12:00:00 SA

I had my HVAC tune up scheduled today. David, my technician, was pleasant, honest, and through. He showed me pictures of items that needed attention and took me out to the unit to detail the work he had already completed. Most importantly, he was able to quiet my heater considerably. It had become really loud when in use. I felt he saved me long term money with this appointment.

Roger S.

2/23/2023

I've been using Parker & Sons for my 2 homes for over 2 years for minor services such as HAVC maintenance and big projects such as totally new sewer lines.
Excellent service, pricing is fair and competitive and different from most companies the service team explains the suggested work, shows the item needing repair of replacement and shows you the parts pre and post-installation.
The service Reps are professional, friendly and careful to keep your home clean.
Special appreciation to John the Service Rep and the on the ball CSR's that handle the calls.

Brian B.

11/08/2022 12:00:00 SA

I contacted them because we bought a new build and the RO system was installed, but the builder tightened the casings so much that I couldn't loosen them at all in order to replace the filters. Ezekiel was prompt, solved my issue, and we ended up having a water pressure valve installed because the builder didn't include one.

He was great! Quick work, cleaned up, and explained everything, even included photos. I will definitely use their services again.

Joel L.

04/04/2023 12:00:00 SA

In November of last year I had a service tech come out to my condominium to clear a clogged bathroom sink. After 45 minutes and 453 the issue was resolved. Now, approximately 4 months later the issue has reappeared significantly. I called to find out what the provider would do for me and I was told nothing. It was a 90 day warranty and that was it. I wouldn't use this provider under any circumstances. Obviously, they're too big time for me.

Beke L.

08/09/2022 12:00:00 SA

I've had 2 techs come to look at my a/c in the past 2 days. One said I needed $2.8k+ of work done w/out an assessment of the overall AC system. The second came out, charged me $79 to tell me there is nothing they can do for me until November or December.....

REALLY...is it now the American Way to charge for a service not received? Why would you even send a tech out if you knew you couldn't possibly do the work for 4 to 5 months!

I would never recommend this company.

Gordon S.

4/17/2023

I just had my maintenance done by Parker & Sons. Josh was our technician and did a great job. He is very knowledgeable, friendly, and professional. So why didn't I give 5 stars? Simple: I felt like there was a sort of up sell vibe and I have apparently low levels of freon for which I could not get an exactly level of low. I asked how much freon and Josh gave sort of an arbitrary answer of 10 lbs, which would run about $2K or so. My wife and I don't like arbitrary needs or answers. Please let us know exactly what we need and show my a report or measurement. Also, he tried to get me to reach out to the sales about a new AC Unit a few times and offered to sign me up for their regular maintenance program. Mind you, my unit is 10 years old, so it is not a young pup. That said, I want to be absolutely clear. I am not saying Josh is wrong. He seemed very sincere. Josh is just doing his job and I get he has to do what he can to cross-sell. All that said, the upsell vibe sort irritated us a bit. However, all that said, I would still consider using Parker & Sons again! Again, Josh did great job with our maintenance and I don't want that to be lost.

Peter M.

02/09/2023 12:00:00 SA

A month ago I was at the Costco in Avondale when Eli caught my interest in a Lennox AC/Furnace deal that Costco is offering with Parker & Sons, and so I gave them a call.

Two days later, Marco from Parker & Sons was at the house inspecting my 9+ year old Trane system and discussing options. I took an instant liking to him based on his confident manner, clear understanding of my needs and concerns, obvious experience with the ACs in our AZ environment, and knowledge of these Lennox systems and the whole removal and installation process. I was impressed, and Marco's estimate looked good, but I told him that I needed a week to think it over (and do some research, read reviews on people's experience with both Parker & Sons and Lennox ACs).

About a week later, I got a call from Casey at Parker & Sons. I'd come up with some questions, which she was able to answer straight-off, as well as a couple of concerns/requests, which she needed to verify/get specific details on (and that didn't take long). We agreed on the final details, she checked their warehouse/schedule and said that installation could be done the following day if that was convenient. Again, I was impressed!

Sure enough, the new Lennox system and installers from Parker & Sons, Travis and Angel, showed up bright and early and got to work on disconnecting the old system. Access to the outside coil required a crane, the swap out of old for new was accomplished, and install of the new units began. I watched them each work, Travis on the inside and Angel on the outside coil, and was impressed by their workmanship, attention to detail, and efficiency.

Around 3 PM that afternoon, Jacob, a Field Supervisor for Parker & Sons, stopped by to touch base with Travis and Angel on the install. Jacob and I chatted for a minute as well. Now I was more than impressed, I was blown away!

From system delivery to crane operation to removal and installation, it struck me as a smooth, confident and coordinated team effort. In over 30 years here in Phoenix, I can recall less than a handful of contractors as professional and courteous to work with as Parker & Sons.

A Happy Customer

Sheryl M.

1/25/2023

My front yard had older irrigation and was dripping I was lazy about fixing this I decided to look online to get an appointment and low and behold the next day a very professional technician showed up when he said he would did the work and no more leaks! I honestly don't know if it was a reasonable price but it didn't break the bank and I was happy with the whole thing at the end!

Beth V.

3/21/2023

I will never use P&S again. My $5,000 HVAC unit for a 1-bdrm condo was only 2 years old when it stopped cooling. Capacitor blown and $350 of refrigerant required. 8 months later it quit heating. Parts not available to fix for 5 days. 11 days, 1 no show, 5 tech visits, 2 requests to speak with management not responded to, and another $350 bill later, it's still not heating as efficiently as before. What a waste of time and money. I'm done with Parker & Sons.

Paul F.

1/23/2023

I went through Home Depot, and they contract with Parker and Sons. The salesperson came out on a Wednesday. Reviewed our options, got financing, and all was installed by Thursday evening (24 hours from sales meeting to completed install!)

While they were slightly more expensive than other quotes, I received a lifetime warranty, and they did a phenomenal job. They even arranged to have insulation added to my attic and have a crew come out and fix the drywall they had to remove to fit the air handler into my attic.

Roman P.

11/02/2022 12:00:00 SA

Micah Was great. Real good guy and hard working. Called Parker & Sons the day before and they gave me a 8-10 window. Micah's call came in at 8:01 and he was on his way. When he arrived I explained that I wanted a new hybrid water heater to replace my current one and how I wanted it to look. He did an amazing job.

Pedro A.

7/29/2022

Let me just start by saying that I rarely leave reviews at all and i am never bothered enough to leave a review.

We use Parker & Sons for our AC maintenance and I am very disappointed with the level of service commitment they are giving customers. We have used them in the past and have been very satisfied with them until recently.

I had called to schedule for them to come look at the AC. We were scheduled for a Thursday morning 8am - 10am. I got a call closer to 10am letting me know someone would show up after 10am. OK no problem. I called in for an update and was told they had no time frame anymore. Ok, no problem i rescheduled for the following day, Friday from 2pm - 5pm. I get a call around 2pm letting me know that they are on their way and if i need to reschedule to give them a call. Well.... I don't need to reschedule so i wait for them to arrive.

They arrived, rang the ring doorbell and in the moment it took from me to get from my home office to the door i saw them get in the van and take off. Now, do you expect for the customer to run out into the street and start hollering to get your attention so you can stop and come in? Or do you expect that customers just sit at the door and wait so that we can open the door in 1.2 nanoseconds?

I called back and spoke to a rep who said that parker and sons had been trying to get in contact with me. Well, now your reaching because you called ONCE to let me know your on your way and explained if i needed to reschedule to call which I did not need to reschedule. I am told i can be put on the roster but they could not give me a time frame and i would basically be waiting for someone to show up at that point.

I mean come on, i totally understand that there is a shortage of employees but do you really think that it is logical to ring a doorbell get back into your van and not give the customer a damn chance to get to the damn door?! The monotone behavior really says it all.

We have plumbing scheduled for next week i'll make sure to sit outside and just wait.....

Chris S.

7/19/2022

Update: family member tried them again for second home and Parker blew it yet again. Booked Friday for Monday 2-6 and no one showed. Called at 530p and was told no one assigned. Around 7:30 they called saying they were half hour out. This company has no communication. No customer should sit around waiting all day. I get it's hot here and y'all are busy but don't book appointments for 2-6 and not call

Nessa C.

12/15/2022

Called to have my HVAC serviced scheduled online for appointment today between 2-6pm. Talked with John he was confused and kept arguing with me that someone showed up and already sent me an invoice and completed a job. After telling John multiple times no one showed up!!! I don't care what your notes are saying or that an invoice was completed NO ONE SHOWED !! I have cameras everywhere why would I call and lie to tell you no one showed up???! And you tell me your notes say an invoice was completed ??? Seriously! I got one phone call from 602 330-3509 called them back because they left no voicemail or text. They didn't answer . Normal jobs give the 30 minute window and still show up even after customer doesn't answer. All I wanted to know was an estimated time they would show and if it was going to be towards 6pm I wanted to reschedule because I rather have someone here when it isn't dark outside looking at the unit! John was supposedly confused now and was going to call back. I also asked to speak to a supervisor John said he Does it all, so why do I need a supervisor and refused to get me a supervisor.

Update John called back. Rescheduled. Told
John I do not want Jimmy or whoever was going to show up. Extremely unprofessional.

Mike S.

1/24/2023

I've been using Parker & Sons service to manage upkeep on my rentals for years and they have always been extremely responsive, fair priced, and extremely reliable. Most recently Paul serviced my water heater and made sure everything was in in great working order for my renters. Marcos serviced my rooftop heater/AC unit same day and time and he was extremely professional, knowledgeable, and right in time. If your looking for good reliable service and piece of mind, call Parker & Sons.

James M.

02/01/2023 12:00:00 SA

My Technician did and outstanding job. Very thorough!
The same cannot be said for customer service!
The tech was scheduled between 8 and 10 am. He did not arrive until 11:30.
Apparently Parker and Sons had a company wide meeting that morning. No one informed me of the change. They were very lucky I was still home!

Jorge U.

1/31/2023

On time friendly service and staff we just had an HVAC unit installed the technician was very good not only did he explain the new system to me but he also made sure all my questions were answered.

Dustin H.

1/30/2023

I enjoy their commercials, but not their pricing. Paid $80 for someone to come out and quote me $325 to diagnose a GFI Outlet and then quoted me another $300 to replace the GFI outlet (if that was determined to be the root cause of my issue). $600 without tax?!? Is this the current market we are in right now? My electrical set up is outdoors and is only 2 years old. I cannot imagine $300 for a GFI outlet. No empathy at all, just matter of fact about their service. They got this...

Cheryl M.

12/05/2022 12:00:00 SA

I called Parker and Sons for an estimate on two problems. One was just to switch out the spout in our downstairs bathtub. The second was a bigger issue. We had a leaky upstairs tub that leaked through the downstairs ceiling. We showed the serviceman the bathtub spout and without even having a look he quoted us $544 to change it out. I repeated the amount and he said that's correct then he added he doesn't set the prices. Well, that being said we didn't even have him look at the other problem. We were at least happy that they didn't hit us with a service charge.
We ultimately brought in a small plumbing company who did both jobs. It took the guy about four hours of work and he charged us $665 total for both issues. BTW he had the spout changed out in less than ten minutes.

Anthony M.

10/05/2022 12:00:00 SA

I called Parker & Sons for two leak repairs that appeared while I was out of town. From the first call to them, to the completed job , everything was flawless. They were true to their word every step of the way. I don't think they were the cheapest available, but, their professionalism and the work they did was worth what I was charged.
A big thank you to Brandon, our technician for his professionalism and honesty. One of the biggest problems businesses encounter today is finding quality staff. Parker & Sons a very lucky to have Brandon out in the field representing their company.

Chiara H.

01/05/2022 12:00:00 SA

I had a good experience with Parker & Sons. There was a small scheduling error for my timeslot, but the technician was reliable, kind, and thoughtful. He diagnosed the source of the leak in my home, and he replaced some parts in a faucet in a guest bathroom that had a continuous leak.

The main reason that this is not a five star review is that they are definitely more expensive than other places.

John V.

2/27/2023

We had Parker and Sons come out for our annual AC maintenance. Upon their inspection they recommended we do a chemical cleaning and replace our run capacitors on our 2 units. Total bill was going to be over $1200.00. I declined and got a second opinion. The second AC company did not agree and said that they were just trying to sell us on parts and services that we did not need. This is the last time Parker and Sons will be allowed at my house. Do yourself a favor and call someone else.

Carlee M.

3/17/2023

When we thought we had a leak I was able to schedule a service online and they came next day. The inspector was very thorough and found the issue. They were able to get repair people out the next day to fix it. They cleaned everything after as well! I do wish they had referrals for handymen that can do drywall repair as that's not included but would still highly recommend Parker & Sons!

Jesse O G.

3/13/2023

I had a water softener, RO system and circulating pump installed in one day. they also made a reccomendaction to to a service on our water heater, which was much needed. they were very professional from the beginning and respectful to my space. they kept me informed about the process ame any key decisions. Great team

Kimberly P.

3/15/2023

Parker and Sons was referred to me though our search to find a new A/C for our home. The installation and follow up tune ups and maintenance were great. They have as part of the co tract the follow up services to make sure our warranty stays in tact, the team comes out, does their inspections and has come out any time we have called with questions. The team is always friendly and professional. The scheduling has been easy and timely. I appreciate to proactive maintenance services to make sure we are running optimally.

Ruchir G.

03/04/2023 12:00:00 SA

We had a water heater problem. The technician quoted us $7,000 for repair and said we are not under warranty because we bought the house recently and the warranty doesn't transfer over. We decided to call bumble bees just to get another quote. They came, told us we are under warranty, and charged us $1,200 for labor. I feel this business are crooks and take advtange of people who do not know any better.

Marlene S.

1/22/2023

Paul is one of the best he checks every thing out and is a very honest best repair guy ever

Greg F.

1/19/2023

We had a leaking pipe outside which could've gotten worse very fast. I called Parker and Sons in the morning and had an appointment set same day! The service gave courtesy call while on his way and was very attentive. The problem was resolved same day. Outstanding service we will always use!

MarKetta R.

01/10/2023 12:00:00 SA

Only trust Parker & Sons for all our heating and cooling needs! Thank you Lyonel for answering all my questions and keeping the unit running!

Teresa P.

12/07/2022 12:00:00 SA

I had my annual inspection for plumbing electrical and AC just recently. Each technician that came to my home was very nice and respectful and professional. I want to thank Zach (elec) Garrett (plumbing) and Matt (AC). Kudos to all of them.

The stars that I'm leaving are for each one of the technicians. It's saddens me to see how overpriced Parker and sons is. Their labor costs are totally out of reach. It's sad because for myself I have to look elsewhere because I cannot afford their prices. But I do give Mr Parker credit for hiring professional techs.

Beth S.

05/01/2022 12:00:00 SA

I needed my kitchen faucet replaced. I had Parker and Sons come out Monday to give me an estimate. Over $400. to replace the faucet. I had 2 plumbers, with highly rated yelp reviews, in addition give me an estimate. The highest was $129.
I called Parker and Sons after to question the inflated cost and was told a manager would call me back. It is a week later and no manager has called. I called Parker and Sons back today and asked them about the inflated quote and lack of a managers return call and they said a manager did try to call one time and closed the case because they could not reach me. NO manager called as no voice mail was left nor caller ID from Parker and Sons was on either my landline or cell phone. They were given both numbers.
I would not recommend Parker and Sons. There are too many qualified and highly rated plumbers out there that actually care about your business.

Sarah T.

12/26/2022

They installed a new AC and ductwork for me last summer. They forgot a vent and quickly came out to replace it. They damaged a board on my floor and said they didn't think it was their fault. The manager asked me if I thought he was lying. I never got a receipt, no floor repair, ducts not sealed all the way. I also had new insulation sprayed in my attic and I asked one of the guys if he thought I was getting a good deal, he said he usually would do a house my size for a thousand less. I wouldn't recommend this company to anyone. Next time I have any work done in my home I will surely have a camera installed.

Senior T.

12/03/2022 12:00:00 SA

The price is what hurt the most. The staff was friendly and happy and took the time to explain to me what they're doing. But the staff isn't who owns the company. They were the only good experience in using them. I still feel ripped off and gouged due to my situation.

Coinneach F.

6/28/2022

I've used Parker & Sons on a number of occasions in the past four years. They're my go-to for work I can't do myself, always responsive and professional. Yesterday's project, replacing a dying water heater, was no different. Estimator Joe showed up right on time Monday morning, listened to my concerns, laid out several options without pushing me toward any in particular, and got me scheduled for service that afternoon (where I'd been expecting Due to supply chain issues, we can't actually do this work for another 45-60 days). Techs Russ and Santino pulled the old heater, installed my awesome new Rheem 50-gallon hybrid along with an expansion tank and pressure regulator, and left the garage in better condition than when they arrived. The entire process could not have been better.

Patricia F.

11/29/2022

Had a tech here for electrical issue. He could not find the problem, charged us for his service and gave us a quote to rewire the whole house rather than find the real issue. Scheduled twice for another tech to come out and both times they were a no show. The third time they wanted to schedule I said it had to be first in the morning, they agreed. Later the morning of that appt I got a call that they were running late. I thought we were supposed to be first. I thanked them for calling and told them not to reschedule. I am so done with them and the problem is still not resolved.

David B.

2/27/2023

Raylynn was great. Showed up on time (early) and was ready to work. Friendly, even give the early hour and very professional.

Harolyn G.

3/18/2023

I called Parker and Sons to repair a leak in my shower. I have 2 shower heads and only 1 was leaking. After spending $525, when he was finished, BOTH of my shower heads leaked!! He told me he could fix both of them for another $585! Then he said I would still need new shower heads for another $185 each! Parker and Sons is the biggest rip off I have ever seen. They try to upsell you. A year and 1/2 ago, I had them do a maintenance check up on my HVAC UNIT, and they told me I needed a whole new unit. I didn't replace it and I have had NO trouble with my unit. Long and short, do NOT use Parker and Sons! They will rip you off!!

Jon S.

10/15/2021

Parker & Scams are SCUMBAGS. Let's see:

* Charged me $2,000 to come out and fix my A/C unit
* When it literally froze into a block of ice the very next day (some fix, yeah?), they charged me another $700 just to come out and tell me I should replace it
* Then quoted me $20,000 freaking dollars to replace the A/C unit with a new one! Which, based on the other reviews here, may have been low-quality and poorly installed.
* I did the smart thing and called someone else. A top-of-the-line replacement was possible for $9,200 installed (less than half of Parker & Scams).
* P.S. they know exactly what they're doing because they refused to put the $20k quote in writing. Probably sensed that I was going to forward it straight to the AZ attorney general (I still might, actually).

As it happens, my property manager is female, and I seriously wonder if the $20k estimate was just an extremely unethical attempt to take advantage of her (see: mechanics et al.)

Stay FAR, FAR away from these guys, unless you love being scammed and want to sell a kidney to pay for your new A/C unit.

Jon M.

2/16/2023

Last year Parker and Sons quoted $594 / lb for the 1st pound of Freon and then $313 for each additional pound. A highly rated competitor did it for $125 a pound. I would have paid Parker and Sons over $1800 and instead got the job done for $625. SHOP AROUND...even when if feels like an emergency and they've got you locked in!!!!!!!

Joe R.

7/22/2022

I bought a water softener for my newest home purchase. Stein was the rep i bought my softener/filtration system from and they use Parker & Sons to install. I have had P&S come to my new come on a number of occasions and each time they are great. Always very knowledgeable and polite. These guys will even go above and beyond of the scope of your job. I had them caulk a few holes in my stucco for me!

I'd highly recommend them.

Mark K.

12/12/2022 12:00:00 SA

Shawn did an awesome job on repairing my leaking toilet. He was very friendly and easy to talk to. He answered all of my questions and he tested his work afterwards. Shawn is a true asset to Parker & Sons and I am looking forward to have him repair any other problems I might here in the future.
Shawn went the extra mile to keep this customer very happy! Great work Shawn!!

Jason V.

11/03/2021 12:00:00 SA

I needed to get some work done on a new build. The painting crew worked their part of the job AFTER the electrical crew did during construction, so all the wires inside the boxes were WHITE! Right away, I knew I needed a real electrician, not me with a wire tester and grasping at which wire's the neutral.

Parker & Sons set up an appointment within a week and when Andrew showed up, he quickly sized up the job, gave me an estimate, and he was done wiring up my timer switches for my outdoor lights within 40 mins. He was really friendly, very transparent in explaining what he would be doing and he even gave me some advice on some DIY I have planned. If I need home services, Parker & Sons will be my first call.

Roger P.

12/05/2022 12:00:00 SA

Parker Bros installed new heating/AC units (2) on our (flat) roof in 2015. Very pleased with that installation and they have maintained the units twice a year since that time. We definitely were satisfied with the service we have received and enjoy dealing with the personnel.

Freeman F.

03/10/2023 12:00:00 SA

I used this company to replace my circuit breaker a few months ago,for my house with excellent care and service. Even signed up for their service plan. I now contact them to have 2 outlets added to my home, and the ripoff began. First service worker (Freddy) stated that all bidet toilets needed to be ran off dedicated lines, even though they work off of simple 110V outlets...THen the second service worker(Andrew) comes out and says that it can be done.... but will cost almost $1k to add on 2 outlets in my house. New outlets would tapping off of other outlets, that are less than 2 feet away.... You can't get any assistance or information contacting them by phone. I will probably cancel my service contract altogether. Horrible customer support or loyalty.

M L.

03/10/2023 12:00:00 SA

1 star because there is no ZERO star rating. Once again, we signed up online for our routine AC/Heat units maintenance for an 8-10 a.m. window today. Imagine my surprise when Parker & Son's called at 930 a.m. to say, we're sorry, we have too many emergencies to come do your routine service today. SERIOUSLY???? It's 64 degrees out right now - definitely not a cold, nor a heat emergency! The guy then says, well Friday's and Monday's are always busy with emergencies. Really? Like you all need a longer weekend is what I'm hearing. Sadly, this is the normal method of operating with Parker & Son's as this has happened every single time we make an appointment for routine service for the last 8 months! (Doesn't matter what day we choose for maintenance either). We were charged over $10k for a new unit less than 3 years ago. Their Installer kicked the unit during installation which then caused significant water leak with subsequent garage damage from said water leak, so less than 2 years ago a new unit was put in with the promise to do routine maintenance every 6 months. LOL - that hasn't happened to date. Too bad Parker & Son's can't honor their maintenance warranty!
I could never recommend anyone use this company ever, unless you just want to waste your hard earned money and time.

Allan P.

12/08/2022 12:00:00 SA

William did a great job with the furnace tune up. It's getting chilly gotta have heat !! Thanks again for the winter time up. See you in the summer to help me keep cool !!

Mike C.

5/29/2022

We had another company tell us while servicing our 12 year old unit that we needed to either get a new compressor or purchase a new Air Conditioning unit as the amperage on the system at startup was above the manufacturer specifications and the unit may go bad this summer.
We hired Parker and Sons to perform a diagnostics on the system and give us a 2nd opinion. Humberto R., told us that our system was within limits, but that the amperage on the system was above the
manufacturer specifications (similar to the what the tech from the other company said). However, rather than try to sell us on a new system, Humberto suggested that we put in a high voltage start component to take care of the issue.
Hopefully that takes care of the unit, but we appreciate the 2nd opinion and not being pushed into buying a new system.

Mary G.

5/13/2022

We have been with Parker and Sons for many years. The service has always been nothing short of exceptional. We try to ask for Manny since he has always been professional and pleasant to have in our home. This company offers 2ce a yr service contract that is reasonable and does a complete service. I would highly recommend Parker and Sons for your service. Very reliable.

Bruce P.

12/19/2022

15 year old HVAC system needed repair or replace after complete nature of quotes and estimates settled on replacement was a slight hiccup in exchange but was Handled very promptly and with no deviance in quote VERY PROFESSIONAL...CLEAN AND ON SCHEDULE as promised...XLNT communication throughout Parker and Sons...very professional

LeeAnne M.

2/19/2023

This company, from office staff to trained techs, is incredible. They're friendly on the phone. They're prompt and clean and personable. They give detailed explanations and don't talk down to you and I have used them for plumbing, HVAC and electrical needs. I even put a call into the HVAC tech after hours thinking I'd receive a call the next day. He called me back that evening to chat about potential solutions and was friendly and helpful. They are my Phoenix go-to.

Dave T.

10/05/2022 12:00:00 SA

I never did use their service, because they couldn't get to me in a reasonable time. However I'm writing this review because I tried to get a $11 credit back from them for 30 days, and as right now I have still not got the credit. It was for some VIP service that I paid for.
I don't know how good their service is but if it's anything like their accounting department. I would stay very clear of giving them a credit card until you get a service. My suggestion is call around if you need these people to service you.

Jessica H.

4/22/2022

We've been Parker and Sons customers for years. They have always come in clutch in a few cooling emergencies, and they don't try to sell us services or products we don't need.
They installed a new AC unit on our house yesterday, and the process was smooth and efficient from the estimate, all the way through the haul away if our old beast. The techs, Francisco and Thomas, showed up early, got started right away, and had everything done and dusted before it even had a chance to get warm in the house. And they were quiet, too! Great since I work from home. I was a little worried anticipating having to juggle work and the dogs, in a warm house... But that worry was wasted. Everything was smooth as silk! Not surprised, but very happy nonetheless.

Bill K.

11/18/2022

AS I am on their service plan I can only comment on the semi -
annual check ups I receive and I am very pleased with their service Techs that come out. They are very thorough and helpful and have never tried to get me to upgrade anything or claim something was wrong and needed repair! Honest company!

Bryan C.

8/24/2022

Oh boy. This was probably the worst experience yet as a new homeowner. I have a much older Trane unit. I hired P&S to come out just for maintenance. Just let me know how it's doing. First team comes out and says wow it was so old I was practically scared to touch it haha this was....odd. Like, you didn't want to touch base with the customer?
As you can assume, after their maintenance, they left, and 2 hours later we realized that we just weren't cooking all of a sudden. Keep in mind, unit was old, but fine. Worked. Blew nice and cool. Didn't have issues.
Another team is dispatched next day, and they spend 2 hours further messing with the unit. They tell me what I've already realized: they broke my unit.
The sheer number of times (literally over 20, not joking) that the second team said listen this isn't our fault or responsibility) was just pathetic and insulting.
Even low-end garages for cars will tell you hey man, this thing is an '89, we can't touch it. Might be frustrating, but basic knowledge means they'd know oh man, I'll probably break this no matter what.
By the end they're quoting me for a 10k new unit setup with $500 off as an apology.
Oh, and did I mention that literally every single person, phone and otherwise, kept trying to push me into their family plan? Y'all, you BROKE MY UNIT. STOP SELLING ME NONSENSE. Ugh. Awful. Like I've worked commission jobs before but this took slimy pressure tactics to a new level.
Again. Legit worst actual experience I've had as a homeowner since getting my place. Do not call this company. They will break your things and then sell you more expensive items, and the whole time they'll pressure you into a dumb family plan while barely apologizing for their damage.

Angel V.

09/04/2022 12:00:00 SA

Beware of this company-they SAY they are 24 hours. They actually mean they have an answering service to schedule you 24 hours. I purchased an ac unit from them because they were backed by Costco. I have never had such an awful experience. It hasn't even been a year, and the unit has broken twice. The thermostats they provided completely lose power and just go blank. A technician came last week, claimed to have fixed it and left. 5 days later it does the same thing. Now, I am waiting again for over 18 hours for someone to call back during their ACTUAL business hours. The answering service has no access to anything if other than scheduling for them to scam more money from people.

John S.

1/18/2023

These guys are terrific. They replaced my old HVAC condenser and air handler with new ones from Lennox, and on New Year's Eve if you can believe that. They showed up on time, and finished early. After a few days of cold weather and steady use of the new system, they called to ask if everything was all right. I was concerned about the noise from one of the ducts, so the service rep came out right away and made some adjustments which fixed the problem. While he was still in the house, he commented that there was some vibration in the exterior wall nearest the condenser, so he called for a team to fix it. This was old plumbing and not something they had installed themselves. The specialists came out and buried the plumbing from the condenser to the house which fixed that problem, and at no charge. All in all, I can't say enough about these guys - they are great and I would recommend them to anyone.

Minkie S.

04/06/2023 12:00:00 SA

electric service ok but plumber quoted drain cleaning price more than three times what most other plumbing services charge and refused to honor coupon on company's website and then tried to sell me two toilets (which I didn't need) at $1,000.00 each! outrageous and an insult to my intelligence, I threw him out

Lynn K.

02/09/2023 12:00:00 SA

Jordan and his trainee Chris came out to inspect an furnace that was giving off a slight gas smell. They were knowledgeable, prompt and professional and were able to identify the issue and get it fixed. They explained everything and serviced the unit for a reasonable price. Very friendly, reliable and trustworthy.

Julie K.

03/06/2022 12:00:00 SA

Prices are way to expensive!!!!! I had a service call for a change of a breaker and just for coming out was 280.00 and then to replace a breaker and service call was 377.00 for a 5 minute job. Took more time to do paperwork then it did to fix the problem. Never again!
Ok after I posted this review, I received a phone call and after the phone call they are giving me a $200.00 dollar credit. I haven't gotten yet but I'm sure I will. It pays to let the company know how you feel!

Benjamin K.

06/06/2022 12:00:00 SA

I recently had a lot of work done by Parker and overall I was very impressed. I had a full home rewire and my lead electrician and PM was Liam. He was excellent. The project finished ahead of schedule and the results were great. There were a few minor issues I didn't notice until a couple days later and Liam was out personally the next day to fix all of them.

Cons: the drywall repair teams quit was over 3x a normal drywall company. I'd recommend Greg Professional Home Improvement for that kind of work.

Their quote for a water heater replacement was very pricy. I bought the water heater myself and had them install it. This was a much better value. I highly recommend going that way.

Debbie L.

9/26/2022

I have mixed feelings. Starting with the good, I had a shower handle that needed a new cartridge. I had googled how to do it, looked simple, but I generally fail when I try so I opted to call Parker and sons. I called at 10:30-11 am and they were here by 2:30. Good. The bad, they would not quote pricing until they arrived and for a 15 minute job they charged me $527. Bad. Also, when I set the appointment the girl on the phone said they respected covid and cleanliness policies and would show up with a mask as well as shoe coverings. Neither of that happened and he also left his mess all over my tub. I will not be using them again.

Paul R.

8/25/2022

We emailed Parker and Sons and set an appointment for an air conditioner repair. The drip pan was overflowing in the attic and dripping into laundry room. We attempted to find and unplug the drip pan drain but couldn't find it. We went on line to make appointment. Parker and Sons set an appointment between 10am to 2pm. I thought this was very responsive considering how important AC is in Arizona. there were several emails confirming the appointment. Around 2:30 x 3ish they telephoned me and said the technician was running late. I said no problem as I was home. They also left a phone message saying they'd be delayed. I returned call and said the technician could come when ready. A little later the technician left a phone message......I didn't hear the message until 20 minutes later.

The short of it is that even though I spoke on the phone to a dispatcher confirming that I was home and ready for the service call, the technician CANCELLED the appointment because I only confirmed appointment with dispatcher, not the technician (they allow only 10 minutes to reconfirm your original confirmation). Parker and Sons cancelled appointment because I didn't follow their convoluted appointment policy.

I called Parker and Sons about 4:45 pm about my appointment and was informed it was cancelled (because of the above company policy).

no effort on the company part to reschedule.....just you're cancelled and no effort to reschedule.

Evelyn B.

2/16/2023

Overpriced, technician used fear factor to sell overpriced parts that were not necessary. We questioned the charges and was given a partial refund after arguing with them. Stay far away from these scam artists. Would give zero stars if possible. Their reviews are horrible. We should've looked at them before allowing Parker & Sons into our home. Don't make the same mistake we did.

Iris T.

9/15/2022

STAY AWAY! We got suckered into joining their membership at $10 a month - which great, we needed work done and utilized them. Then we found that their prices were WAY above other companies. We have tried to cancel our membership and here we are 3 months later - we are still getting charged monthly after routinely calling to cancel our membership. How hard can it be to cancel a membership? We are now going to have to file a compliant with the Attorney General and BBB for being routinely charged for a service we have tried to cancel numerous times.

Rocko H.

8/17/2022

Over priced and try to upsell every possible option for you. Quoted me $3,000. Had another company come out and fix it for $400. Do NOT recommend reaching out for any service here.

Don D.

3/18/2022

We had our seasonal heating/cooling service to day Parker and Son has been providing our service for many years.
The service technicians are always neat , clean, polite and we enjoy interacting with them. They always explain their service and answer our questions. Never have we experienced any high pressure sales or equipment offerings. Today we had Eli Cutler as our service tech. We will be requesting him by name for our future service checkups.

Liz T.

8/24/2022

Right now, my review is: NO. DONT USE THEM.

That can however change if they actually finish the work that I'm paying a $24k loan for.
We are paying for a complete HVAC overhaul. The loan and services documents were signed in April. We were told that the AC was priority back in April, but the rest of the work would have to be scheduled out to August do to supply-chain issues. We were (relunctantly) fine with that.

However it's been 5 weeks and every other day contacting them to have NO ONE call myself or my husband back.

I'm currently seaking legal counsel to further this to a lawsuit if need be.

Jesse B.

02/06/2023 12:00:00 SA

Excellent customer service . Highly recommended. Excellent value. They are true to their advertising.

Courtney E.

09/12/2022 12:00:00 SA

DONT WASTE YOUR TIME!! Most ridiculous quote we've ever received for BOTH water softener and electric. Literally 10x the price we've gotten from other providers - don't waste your time here. I'm just annoyed because we waited to move forward with another for them to get here and the price gouging was so absurd, thought we misheard them. Just to put in perspective on one of the quotes, they wanted $16,000 - SIXTEEN THOUSAND to hang two chandeliers and 10 sconces. Yeah, you read that right. Plenty of providers in the valley - no thanks

Anastasia B.

02/02/2023 12:00:00 SA

I had a wonderful experience with Parker and Sons. Jose, Samuel, Jessy, Deano, James, and Ryan were the techs and install employees who came to my house and they all were so friendly and professional. i trusted every single one of them in my home and they did such a great job with everything! Amazing experience. The sales guy was Marco who was also very friendly and to the point!

Daniei S.

11/12/2022 12:00:00 SA

Their prices are a little high but they use quality parts, do good work and exceeded our expectations . We had our filters changed on our RO and the filters they used left an order and bad taste. We called them and they came out promptly and took care of the problem. I highly recommend Parker and Sons.

Dennis R.

05/10/2022 12:00:00 SA

Christopher came out to reset one of our toilets and to reattach the supply line from the wall to the bidet seat.

We have never used Parker & Sons prior to this job. Found them here on Yelp. They were able to schedule us quicker than I expected. Called on a Friday and they were here early on Monday morning.

Christopher called just before arriving and showed up per his scheduled time. Chris is a pleasant guy and after a brief chat he got to work. He did a great job! He determined that we needed a new wax seal and had one on the truck. Finished the job and left the toilet area clean and neat. Absolutely no complaints. Price seems fair for the amount of time and effort. Would recommend both Parker & Sons AND Christopher. If he is available I would suggest you ask for him by name.

John V.

02/04/2023 12:00:00 SA

Bode was on time, friendly and informative. Thank you Parker and Sons. Would recommend anytime.

Max H.

08/09/2022 12:00:00 SA

We're new to AZ and decided to get a quote for whole-house water softening and filtering, as well as an RO system. Parker and Sons gave us the most expensive quote by far, out of 3 companies we chose - $6,800, versus around $2,500 for both of the other 2 companies that quoted us!

Not to mention that the models they install, which the installer tried to convince us were somehow higher quality and unique to Parker and Sons, are the same units which are used by almost every water softener company in the valley! Talk about a scam - paying nearly 3x the price for basically the same equipment.

Parker and Sons also massively over-quoted family members or ours, for some basic electrical work (fortunately they didn't accept the quote).

The other two companies which quoted us, when they heard about Parker and Sons, basically rolled their eyes and said Oh, THOSE guys..... They seem to have that reputation in the industry.

Whatever you do, make sure you get SEVERAL quotes and don't just accept what Parker and Sons tell you!

Chances are, if you go with them, you'll be massively overcharged for any work they do.

Laura K.

9/13/2022

The pricing at Parker and Sons is outrageous. And they keep the scope very narrow and don't solve the entire problem. Part of my issue was a leaking dishwasher and the tech pretty much would not even look at it. It was $700 to reconfigure the pipes under the sink. The finished work was good but I really wish I'd shopped around.

a z.

09/08/2022 12:00:00 SA

We had our entire breaker panel replaced. All 3 electricians we dealt with were very nice and pleasant to deal with, very respectful. I liked them a lot. The work of the electrician who did the breaker box replacement was overall very good. The wiring of the panel looks great, very clean and overall well done.

However, when he was finished, our air conditioning unit would not turn on. He took a few measurements from the breaker panel, said that it was getting the voltage it needed, and more or less implied that it must be a problem with the air conditioning unit. Now, mind you, I told him the unit was 2 1/2 years old, had never had any problems, and had been working perfectly up to the point when my power was switched off earlier in the day to replace the breaker box. He said he didn't know anything about AC units, called the Parker and Sons office to have an AC repairman come out, and left. Four hours later, at about 6pm, an AC repairman arrived, climbed on the roof, said the power applied to the unit was incorrect (I believe the neutral leg was hot), and called the office to send out an electrician. Mind you, the high temperature was 109° and by 6 PM, the temperature in my home was 94°. Around 8:30 PM, an electrician arrived, looked at the panel, took a couple measurements, swapped two cables, and the AC unit kicked on immediately. It took him literally about five minutes. In total, I went 13+ hours during the daytime without air conditioning in peak summer heat.

Now, everyone makes mistakes. The problem was not that the original electrician made a wiring mistake (that's very easy to do), but that when there was an obvious problem, he didn't take the time to thoroughly check his work, and instead said it was a problem with the AC unit and left, despite the fact that I told him the AC unit had been fine only six hours prior. That's really, really, really bad. I know it's hot out, I'm sure he was hungry and needed a break, but that mistake can't happen the way it played out. It also set off a chain reaction of drama on my end, having to track down warranty information with someone on vacation that didn't have phone reception, lots of phone calls, etc. I'll spare you the details, but it was a major pain in the butt on my end, besides the fact that I didn't have air-conditioning when I needed it most.

All that said, from a company perspective, Parker and Sons handled it well. They got the necessary people to my home to look at everything as quickly as they could, reasonably speaking. They didn't try to charge me for anything extra either. So the company handled it well, but their electrician just made a silly mistake, and I was the one that had to pay for it, figuratively.

So, the quality of the work and the company service overall was very good: great communication, all the coordination with the power company and the city went off rather smoothly. I didn't have to do any of that. From that perspective, the rating is 5 stars. However, one poor and hasty decision by the electrician in response to a simple problem soured the whole experience for me in a major way (1 star). Two days later, the company reached out to me, apologized and offered to take money off the final total due to their mistake and my inconvenience. That's a proper response and says a lot about the company. In light of that, I would do business with them again.

John B.

1/31/2022

Lost all water in the kitchen and didn't know why. Plumber came out and told us he needed to replace the supply line to the dishwasher and we needed a new faucet. He wanted over $1000 to do all of this. I'm not a huge do it yourselfer, but the plumbers explanation as to why the dishwasher line replacement alone costs nearly $700 reminded me of my days selling used cars. A lot of technical sounding nonsense to make something simple seem complicated.

Well you have to remove all of the electronics from the unit and then uninstall the braided line, then install a high-flow high quality line, reassemble the electronics and pressure test the entire system. It will take two hours, at the very least.

It took me 15 minutes with channel lock pliers and a $12 steel hose from Home Depot. What a joker!

Before I decided to do it myself, the plumber said the earliest he could make it out was four days later. 5 days without water in the kitchen ?

Vince V.

6/20/2022

They came through when others didn't. Great quality work and very fast on getting my system back up during a heat wave. The A/C Tech was terrific!
I also picked up their loyalty program which I feel is a great value.

Cheryl C.

10/31/2022

We found Parker & Sons through Costco to install a water treatment system and we also hired them to repair some copper plumbing issues we had. They were transparent, made recommendations and only proceeded if we signed off on the work. Working with them was stress free. The work they did on our copper plumbing shows how skilled they are. Even though they are on the pricey side, we will continue to use them again because of their skilled, professional employees and hassle free service.

Carolyn H.

02/10/2023 12:00:00 SA

Our 11 year old gas water heater stopped giving hot water suddenly. Checked for possible cause but found nothing. Called Parker as I did not want to mess with gas heater. repair people showed up at scheduled times. New water heater was installed efficiently by Casey Pena. He was friendly and he left the garage very clean. It seemed cleaner than before he got there. I felt good about this heater and the service. Although Parker was doing some upselling of product I felt it was much better than cheaper models at Home Depot or Lowes that require d customer installing. I would never attempt anything with gas. Casey did a n efficient installation and also worked quickly

Philip C.

8/14/2022

Parker & Sons did a good job, but the technician charged me $574 for a one hour job. I think most would agree that is quite excessive. I don't think most lawyers don't charge that much.
Later I mentioned my experience to my boss in a text and he wrote back I wish you had said you were thinking about them. They totally ripped my Mom off about 4 months ago. $1900 for about 3 hours. Put in 3 valves. Terrible. I'll never use them again.

Robert G.

05/01/2022 12:00:00 SA

We had a old heat pump was 12 years old, and we had a checked out and it needed to be replaced so we did with a new Bosch with lifetime warranty parts and labor . You cannot even hear the air handler fan in the garage !

Arthur G.

02/09/2023 12:00:00 SA

I have had Parker & Sons for a few years now and they have been great to work with. During peak times service can be delayed but it's no worse then any of the other HVAC companies in The Valley. Every visit the techs are super communicative and always explain everything. During my last visit Gary was awesome and fixed my heat pump within an hour.

Calvin T.

7/27/2022

HORRIBLE CUSTOMER SERVICE... never make the emailed appointment window times, no phone call with a heads up after they miss the window, there's never a manager available to speak to, warranty repair lasted a month and have to call in again for the same issue... take your pick. Definitely will be shopping around come renewal time. GET IT TOGETHER, WE'RE ALL DEALING WITH STAFFING ISSUES, THATS NOT A VALID EXCUSE!

Bob P.

08/09/2022 12:00:00 SA

These guys, side from the good reviews (almost equal number of bad reviews) are like a soup sandwich. One hand doesn't know what the other is doing. I got no further than setting up an appointment.

This took several calls and was changed at the last minute by the company. Based on today's prices for a complete system replacement as well as the number of negative reviews set up too many red flags for me.

I'm sure there were many happy customers (again, based on reviews) but I don't need this potential drama.

Corinne C.

2/16/2023

Want to give a special acknowledgement to the installers (Luis and Ethan) They stayed at our residence all day (12 hours) due to equiptment delevery problems. They were alway up beat, informational and extremely policte. GOOD JOB.

Mickie M.

4/22/2022

As usual, service and tech, Travis, was professional, informative and accommodating to my requests. I recommend Parker and Sons at every opportunity.
Mickie

Livi B.

4/21/2022

These guys won't leave you hanging. I've used them at least 5 times in the past year for plumbing and a water heater. Glenn L is excellent as he worked tirelessly to install a kitchen faucet! I haven't had a bad experience. Yes they are expensive but I believe you get what you pay for!

Joe F.

10/27/2022

I've been working with P&S over the last 3 years and have maintained a family plan with them. There have been some hiccups due to scheduling but they have always made it right and management follow up has met my expectations. Techs are friendly and professional and I appreciate the fact that during every check up, they take plenty of photos to show the customer the health of their a/c and the work they performed. I would recommend this business

Peter R.

08/05/2022 12:00:00 SA

I have been a member of their maintenance program for a year for $11 a month, e huh is a good value. However every time they come out they recommend to sell me something. If it's broke or I need it I'll pay to have it fixed. I did find out that the technicians make commission which is why they are so eager to offer fixes or needed upgrades to your system. They tried to charge me $800 to add refrigerant (they told me I needed ) and install a shut off switch to prevent flooding in my attic. I got a second quote where the company doesn't go off of commission and they told me I did not need any refrigerant ( and their cost If I did was $300 less than Parker) and the shut off switch was 1/2 the price to install. I ended up canceling with Parker and going with this new company. They are going to rip you off point blank!

Ri C.

8/31/2022

P&S is amazing! We are so happy with how everything went for our home gym remodel - from the initial meeting, to the project schedule & timing, to the final outcome - absolutely flawless! Same goes for the water softener install we did a year ago. P&S has built such a great report with my husband & I that we scheduled them to change out all out toilets too. Now, we plan to schedule them back for some electrical work for light fixtures we want installed. They make everything so stress-free for us!

Michele B.

12/29/2022

Every time I have to call them, I regret buying my HVAC system from them. Their technicians will lie to your face. Their customer support team has no clue what the guys in the field are doing or saying. There was a time when this was a decent company, but they have just gotten progressively worse. I will go out of my way not to use them at this point. This is literally the only bad review I've ever given a company. I'm in the service industry so I don't do this lightly...but these guys deserve it. Take it from me, go elsewhere.

Al T.

02/05/2023 12:00:00 SA

I scheduled water heater service for last Tuesday. Tyler called ahead (always a plus!) and arrived on time. He did an excellent job of replacing the anode rod and flushing the unit. I found him to be very personable and well versed with water heater service. He finished sooner than expected and left the area neat. I would definitely recommend Tyler for any plumbing projects.

Dan H.

4/13/2022

We used Parker & Sons MPG group to completely remodel our garage. Floors, electrical, cabinets and AC.

Great experience across the board. Communication, timeliness and efficiency were top notch. Did the entire project in a week. To a person everyone on the job were great. Special mention to Todd and Juan the PM'd the whole thing.

Debbie S.

06/01/2022 12:00:00 SA

I needed to add square footage to my home to accommodate my daughter & grandkids who could no longer afford to pay rent in a nice area. We needed to move quickly & decided the best option would be a garage conversion. We started talking to numerous independent contractors. It was quite a time consuming & daunting task. We were discouraged & confused by the bids and promises.

Decided we would just play sub-contractor & manage the project ourselves. The first thing we did was insulate the attic & we hired Parker & Sons to do the job. During a conversation with them, I found out about the new division at the company specifically for garage makeovers.

Long story short; we hired Parker & Sons & I'm extremely satisfied & amazed at how great my new living space came out. I can only praise all the workers who were all professional & friendly plus they did a beautiful job. Special thanks to Todd who came out everyday to check on the progress & was super easy to talk to & work with.

This is my favorite room in the house. You would never know this room used to be full of dirty junk and cars.

I plan on other upgrade projects in my home & I will be calling my friends & new family at Parker & Sons to do the work.

Robin W.

10/22/2022

They are a bit pricey but their work is solid. Daniel came out to change filters in the R O system and he was knowledgeable proficient and on time! That pretty much represents all the trades under Parker and sons. Michael came out to check my smoke detectors and electrical box and was awesome. He detailed the tasks needing attention and was able to help me plan repairs, none of which needed attention that minute. Both Michael and Daniel were so helpful and made the process simple and comfortable.

Matt F.

1/21/2022

What a bunch of CROOKS!!!! Free Estimate is also highly inaccurate. They came out to fix a leaking leaking bathroom sinks. I turned the water off awhile ago because it was dripping. The guy came out and didn't even turn the sinks on to see why it was leaking. He just said I needed to replace these???! Then asked if I was interested in a water softener. He quoted me $3300.00 to replace 4 bathroom faucets. Then charged me $79.00 to come out and try to upsell me. What a great business plan to send a sales person out to try and sell you then charge the customer for that. Go to lowes for this. I can buy 4 new faucets and have them install it for less than what they wanted to charge for one faucet.

Lisa P.

01/04/2022 12:00:00 SA

They installed my A/C unit and, after my most recent experience, I am convinced I paid too much.
I was having issues with my pool pump and wanted to get an estimate on upgrading my electrical panel. They will not give out an estimate over the phone.
Electrician came out, tested systems, and said that the electrical line was cut to the pump and quoted $3000 to dig up and replace line. I asked about routing line in conduit on block wall, was told it would be same price.
Another electrician quoted $200 to run line through existing PVC pipe underground. That's a $2800 difference. The line didn't need to be replaced because it turns out the pump is dead.
To recap: misdiagnosed problem, quote that was 1000x more than the solution would cost by another licensed electrician, and no estimate before visit.
The only thing I would call Parker and Sons for is the service work on A/C that is covered.

Michael G.

11/09/2022 12:00:00 SA

We had our annual service done on our tankless water heater. They also have serviced our AC's for years. They are always professional and answer all your questions. They are considerate about calling regarding their arrival time. Highly recommend Parker and Sons.
On this occasion our service person was Wesley, Two thumbs up to him!

James C.

1/19/2023

They replaced my refrigerant coil under warranty, removed and replaced the Freon, just before warranty was going to expire, and extended the life of our air conditioner for years! They also waived the $75.00 trip charge, and we paid nothing! The workers were prompt and cleaned up everything when they were done! Great experience!

Scoop H.

01/07/2022 12:00:00 SA

Horrible. They charge ridiculous prices for work that is very simple. Wanted over $1000 to install two easy install bath faucets that I had purchased. I did it myself in less than and hour.
They seem to have very arbitrary pricing but such a ripoff!!!

Logan R.

02/09/2022 12:00:00 SA

I saw a puddle of water in front of our fridge. After pulling out our fridge to clean it up, I discovered our entire wall soaked in water! I called Parker & Sons but they let me know they were fully booked for the day. They promised to send someone out first thing the next day. I was thrilled to receive a phone call back a couple hours later from James who was able to come over right away.

James was professional, helpful, informative, and patient with all of my questions. He quickly diagnosed the issue and triple checked all additional possibilities of leakage. I'm very grateful for the efficiency of work which allowed us to get started on the restoration part a few hours later!

Melvin W.

10/23/2022

Excellent service was provided by Eric the
plumber from Parker & Sons!!! This about the third tone that I have used Parker & Sons and each time they have provided fantastic service!!!

Ed S.

11/05/2022 12:00:00 SA

Parker and Sons has been our go to for for any electrical work. we've needed. Everybody I've had contact with has always been very helpful and more importantly the face of Parker are the technicians who come into the home. Without exception I can only praise the work and the technicians.

Edger came to check on the air conditioning unit this last Thursday. He was very thorough, went way beyond what I would have expected, explained everything in terms that I understood and made several recommendations. There was no pressure , he left the decision entirely up to me.
I believe trust is one of the most important elements of any successful business. I can honestly say that I trust Parker and Sons 100%

Celeste K.

11/05/2022 12:00:00 SA

Awesome customer service! We will be customers for as long as we live in this area. Another AC company either lied to us or didn't know what they were doing, because when our tech, Anthony, showed up he was able to figure out the root of the problem in a matter of minutes. It turned out to be an easy $300 fix, instead of replacing our entire AC unit like we had been told by another company.

Karl D.

07/05/2022 12:00:00 SA

I just had the technician Paul Meyers from Parker and sons leave my home. I had a circuit breaker that was tripping and I didn't know why. I suspected it was an outside light. He gave me a quote of $410 to trouble shoot the problem. He removed 2 outlets. The second one attached to the light I suspected to be the problem. He pulled the light down and that corrected the problem. He was at my home no more than 30 minutes. Including the estimate. He did the trouble shooting for less than 10 minutes. He did not replace not one part. At this rate....he's making $820 per our...WHAT A COMPLETE RIP OFF!!!

Debbie B.

12/21/2022

They don't deserve ANY stars! My experience with them yesterday was an absolute nightmare. I have two AC/heat units on my home which were older, and they replaced one in March without incident. I finally got an appointment to get the other one replaced yesterday, the techs arrived early without giving me any notice but fortunately I had gotten home from work early. While they were doing the install an electrician showed up - I did not ask for one nor did I know one was coming. He asked me if my husband was here, which was quite condescending as I am a big girl and not only pay the bills but make my own decisions. Supposedly they were checking my electrical to protect my investment and he handed me an estimate for $10K+. I told him, and the people in the office, that absolutely nothing had been done to my electric between March and now, so if there was a problem why didn't they tell me in March? They had to turn the breaker off to install the unit in March, and it ran during the heat of the summer. I was told that they electricians don't always have free time but this time they did so sent one out. Again, under the guise of protecting my investment. I won't even get into the other problems because smoke is coming out of my ears now.

My translation - our electricians aren't so busy now and we are trying to manipulate or scare you into spending even more money with us! I must have talked to 3-4 people before someone finally seemed to understand my perspective. I will NEVER trust this company and I am very worried that they will actually honor the warranties. I have scheduled an electrician I trust to come out and check out all the things they wanted to do, and saved the estimate but I will never make the mistake of trusting Parker and Sons.

Art H.

10/13/2022

Yes I was very happy with the service and quality rendered by Ray in repair ing our A/C unit !

M C.

10/31/2022

I had parker and sons come out do to a water line emergency and they did an excellent job.
So i had another issue that was not an emergency with both a tankless and a tank water heater.
I was given the opportunity of 3, 4 hour blocks of time on a Monday. I chose the last block due to work issues from 2-6pm.
I received numerous text and email notifications confirming this time.
However, after making sure i was home by 2, i received a phone call at 2:30 saying they needed to reschedule.
So, i took time off for nothing. And they could have called me hours earlier so my whole day was not disrupted.
In addition they had quoted me a charge for a std tankless water heater service which i learned was $200 more than their competitors.
Obviously I chose not to reschedule

Scott J.

1/16/2023

Had our old water heater checked out. Turns out we needed a new water heater and Mike was able to install right then and there. Took a few hours, but he did a great job and was very informative regarding what he was doing as well as future maintenance. Called the next day to get our water softener checked out and install an under-sink RO system. A different Mike came out and did an awesome installation and operating lesson for both the softener and RO system. Both Mikes were professional, informative, and extremely knowledgeable. Both were very communicative about arrival time and showed up on time.

David K.

1/24/2022

Blown away by the service. Aaron Mendoza came out for my scheduled maintenance and addressed an issue that my blower was having. He took care of it promptly free of charge as part of my maintenance. Although it was a minor fix, it made a tremendous difference on the performance of my HVAC unit. I continue to stand by P&S and applaud them for having such outstanding techs like Aaron on their roster. I will continue to support them as a customer! Cannot say enough about him!

Keith A.

07/01/2022 12:00:00 SA

The most Melvin company out there, selling parts out of the back of the truck for cash from a Senior Guy their words not mine.

Jayne E.

1/25/2023

Have always gotten prompt return calls for any issue, as well as prompt service for anything critical, even after hours or weekend. Techs and repair people have always been polite, professional and provided satisfactory service, including post-job clean-up. They do tend to be more expensive than other companies and usually try to upsell as well. Just installed new HVAC system and quality is not the same as 15+ year old one that I was limping along with. Called about some issues --they got back to me the same day, set up an appt. for supervisor to check out the system. Tom was knowledgeable and explained why I was having issue (just wish the first crew had done it right!) and scheduled issues to be remedied. Satisfied with the re-do but annoyed with another 4-6 hour inconvenience. Also concerned about inconsistency in competence of personnel but glad the company is willing to remedy situation.

Windy W.

6/13/2022

Now I understand why soooo many people have harped on us about Parker & Sons for the past 8 years!

This is the first time in 8 years that I have truly had such poor customer service and lack of empathy from this company. I do have to say I am still in disbelief!

I work for a company that ranks in the top 100 of Fortune 500 companies and I am appalled at the lack of empathy from these people. If we ever treated our customers the way my fiance and I were treated over the weekend by Parker & Sons I wouldn't have a job. Let's not forget if it wasn't for your customers paying your ungodly prices you wouldn't have a job!!

So let me first start by saying we purchased a new AC unit 8 years ago, 2 weeks after moving into our home. We did purchase a top of the line AC because we have a fairly decent size house along with pets and in the AZ summer we weren't going to take any chances. We ended up paying cash for the unit because they gave us a discount by doing so.

I would say for the last 3 years, every single year the AC has went out. It has always been the same issue every time, the capacitor which has always been a easy fix. (20 min job). You would think with a new AC this wouldnt happen but every time we have called Parker & Sons they have always come out the same day within a couple of hours.

So here we are again, summerr has begun and what do you know the AC goes out. I texted my fiance to let him know and he says he will call Parker. He walks in the house with this horrific look on his face and tells me the girl on the phone says they cant come out until Monday. I was like NO, this isnt going to work. I talk to Danielle who tells me they are busy, dont have enough people and tells me she will put a call into the supervisor. An hour goes by it is now 80 degrees in my home. No call. My fiance calls back and is now told they are closed even though their website says 24 hours. He is told the soonest they have is Monday and to go online and schedule a apt. He then says NO it's an emergency and we called and a supervisor is suppose to call us back and hasnt, she still says to go online and schedule an apt because they are closed. I call back speak with the answering service, explain the situation all over again and she tells me there is no request in the system for a supervisor to contact us. She puts the request in. So probably 2 hours later a supervisor, Kenny calls back and basically tells my fiance you dont matter, there isnt any apts available until Monday and to go to a hotel!. I take the phone and explain to him the situation. I know what the problem is, it's the same problem they have fixed the last 3 times, it's a 20 min job, we have been a customer for 8 years, pay yearly service fees for electric, ac and plumbing, paid 10k for a ac unit that breaks every year and we dont matter? Plus I have my moms elederly pets that passed 5 months ago and you cant get off your ass and come fix it?

I am happy to say we will be cancelling all our services with them!

What has happened to customer service? It is gone folks!! Do not waste your hard earned money on this company!! Whether you are a long time customer or a new customer you will never matter. All that matters is $ and if we stop giving them our money that is when it will hurt!!

Bones S.

02/03/2023 12:00:00 SA

One of the most dishonest companies I have ever dealt with. Their electrician gouged elderly next door neightbor with excessive charge to install a security light, and then offered a free inspection of the main electric service panel. He pointed out simple tarnish on the aluminum busbar as overheating, which would require replacement of all the circuit breakers, and they are expensive because they are hard to find, total estimate over $3,300. The breakers are a stocked item on the shelf at the orange big box store and inexpensive. So for about one hour of labor to replace perfectly good breakers, they want over 3 grand. I scanned the panel with an infrared temperature scanner and all the temperatures were perfectly normal. Then I cleaned the simple tarnish with Brasso metal polish on a Q-tip in a few minutes. This kind of gouge is happening these days because commission incentivized workers like this scare people who don't know they are being scammed, and they receive a percentage of whatever jacked up estimate they can sell to a customer. So you can see why this gouge happens, expecially to vulnerable senior citizens. I retired from the electric co. after 32 years, and they would not have tried their game on me. This kind of dishonesty/ripoff is now rampant in the service industry. AVOID THIS EXTREMELY DISHONEST COMPANY. Be skeptical of 5 star reviews because companies with lots of bad reviews can go on the interwebs and hire other companies who, for a fee, will rehabilitate their reviews (insert lots of fake 5 star reviews). Pay more attention to the bad reviews as those are the ones from real people, not paid for 5 star reviews.

Josh B.

2/22/2022

I have had Travis come out twice and he is one of the nicest guys. He has explained what he thinks is causing the issue and has been able to resolve. I greatly appreciate how polite and aware he is of what needs to happen in order to get the job done.

Highly recommend Parker & Sons.

Sherry M.

1/23/2023

Our experience was extremely positive in every aspect. Riley did an excellent job in evaluating our insulation needs and explaining the process. Jeff was just outstanding in his professionalism. Once again, I am happy to do business with Parker and Son's

James F.

1/23/2023

We've had James and Petra work on our system. Very pleased with their professional and personal service. Gladly have either to work again. The maintenance program is definitely worth it. I couldn't have even had a service man out for that fee!

John V.

12/08/2022 12:00:00 SA

Got my 91 yr old mom for a $ 4,000 water softener with additional $600 to replace a plastic water line to adjacent room. Did not provide parts and labor detail on invoice or follow up request. Based on this experience and other reviews - appears company systemically fleeces elderly.

Judy M.

9/26/2022

Parker & Sons did a great job replacing my AC ductwork and insulation after chronic condensate vent leakage.. their techs were professional, courteous and knowledgeable I won't hesitate to use them again

Steven S.

02/06/2022 12:00:00 SA

Always a good experience with Parker! We've had them install and service our heat/cool units as well as some plumbing fixes.

Anna P.

1/21/2023

Our breaker box kept going outa s cutting power to our downstairs. I called 4 other companies prior to calling Parker and sons. One of them set and appointment for me and then cancelled it and couldn't reschedule for 7 days. The other companies had a 7-10 day lead time. Parker and sons came out same day. Fixed our issue and gave us many options on how we could go about fixing it. Was very thorough with the troubleshooting as well as very up front about cost and explained that in detail!

Scott T.

6/30/2022

I used this company for years. I don't know what happen. They have really gone down the tubes. Bad everything from customer service, attitude from technician's, quality of work, etc. They should go back in time when they were small and honest. I will never ever use them again.

Lien H.

1/20/2023

They are amazing I love how they very respect and responsibility for their work. I have very good experience with them and then coming back customer again and again for all our house, condo, garage with all new ac systems replace with Parker and son. Always on time à amazing finish job done.

Sarah W.

02/02/2022 12:00:00 SA

What a wonderful experience I had with Cameron from Parker and Sons. Cameron was courteous, kind and a joy to visit with. He is a hard worker, takes pride in his work and did a fabulous job with my service. He even offered to switch out my HVAC filters, because they were dirty.

It is nice to see service workers that have a wonderful personality, explain what they are doing and listens to your health concerns with asthma, allergies and dust. Cameron did so and informed me of the filtration system you carry, which I am considering getting once we move and get settled in our new home.

Great service from this young man!

Marquis S.

12/12/2022 12:00:00 SA

PLEASE DO NOT USE THIS BUSINESS. I had scheduled and appointment last Thursday 12/8/2022 and a tech was suppose to come out from 8a-10a he didn't show up til 1p unacceptable! I had to reschedule for Saturday 12/10/2022 8a-10a THEY TECH NEVER FUCKING SHOWED AND THEY CANCELLED MY APPT WITHOUT EVER CALLING ME TO FOLLOW UP OR APOLOGIZE FOR THE INCONVENIENCE BOTH TIMEs. I just spoke to Jonathan on the phone he didn't give a fuck didn't apologize sounded like he was high when he picked up the phone. I will never use this janky ass company and I highly encourage you not to do so too!!!!

Sandy G.

11/16/2021

On July 2, 2021 my 4-year-old air conditioner quit working. One installed by Parker and Sons.
The leaking coil, that was still under warranty, was located and I was told I would have to pay for the labor.
How much, I asked.
$2410.00 I was quoted.
Another company replaced the coil and charged me $$1808.00 for the coil AND the labor. It took 2 1/2 hours to replace it.
If you are thinking of using Parker and Sons, know that you will be charged almost $1000 AN HOUR for labor.
Personally, I was shocked.

Art L.

09/07/2022 12:00:00 SA

Water was pouring out of the foundation. I called a discount plumber and he told me to dig up the yard so I dug and could not find a leak. He told me to dig some more, it's 110 degrees outside I told him I'm not digging any more. He hasn't called me back since. Parker and Son's was out the same day and found slab leak in bedroom. They stopped the leak and rerouted the plumbing the same day. I had them cut out and replace all my rusted out bathroom and garage angles stops while they were there. Leak is stopped and all the faucets, shower and toilets work flawlessly and get a 10 year free parts and labor warranty. Parker & Sons is not the cheapest plumber but in Arizona you need water and you need AC so worth it to hire the best. Kudos to the plumbing techs Ian, Jake, Moses and Sam for doing an excellent job.

Michael B.

10/12/2022 12:00:00 SA

I walked into the Home Depot to get a few things. Just inside the door, two young gentlemen were there asking if I wanted a review of our water softening system and that they service Reverse Osmosis systems as well. I happened to need a filter changeout for my system and had bought filters already and had a hard time finding anyone to come out. Of the two guys, one was named Nate Orick who said they could do this filter change and evaluate my water softening system for free and if there were a cost for the filter changeout it would very small. We set up a time and they noted they were aligned with Parker and Sons for this work.

The Parker and Sons technician, Richard, came out and seemed to have a bit of a chip on his shoulder from the start. He did not end up reviewing the water softener at all and charged me $124 to change out and sanitize the filers. He was acting pissy because he had to do more paperwork as this was a job scheduled through Home Depot.

When I had checked other sources for a filter change out it was on the order of $80 since I had my own filters. I sent text messages to Nate and did not receive any response. So this seems like a bit of a bait and switch. This was a truly disappointing experience. I am in the apartment management business and understand good technicians and customer service and this did not meet what I think are standard expectations. If I were Home Depot, I would find a better contractor to align with and find people that respond after the sale.

Michael J.

07/01/2022 12:00:00 SA

The worst A/C company in all of Phoenix hands down. My father in law is in the hospital because of them. We scheduled an appointment 2 months ahead of time with them through Home Depot for A/C check. 1/2 hour before the appointment they called to tell me they had to cancel the appointment for more urgent work that would make them a lot more money. They basically screwed us and bailed out on us, 2 days later our A/C died and my 75yo father in law suffered from heat stroke due to no A/C and had to be hospitalized. These people are unscrupulous and will hurt your family in order to make a buck. Run as fast as you can I have my attorney deal with them.

Amrita M.

06/06/2022 12:00:00 SA

I would give a negative rating if possible. I am a Parker and Sons family member. Since the past 10 days our AC is not working and the technicians are not able to fix it. Look at their website and they have given such huge descriptions of their work and they cannot even fix an AC. With this Arizona temperature my kids who are just 3 years and 6 years are staying without AC. There is no airflow inside the home. I tried to call but no one is returning my call. Just now spoke to someone and they said someone can come in 3-4 hours or more than that. How can someone be so rude and can't think of the pain we are going through at 10 pm, what we will suffer whole night. Very very dissatisfied with the service.

Rob C.

1/21/2022

Needed a new AC. Found them through Costco. Sales Rep out on a Wednesday in mid December. Our old unit was not heating or cooling. Gave us a quote which we accepted. Unit was installed the next day! Amazing service.

Install had a slight problem on a bathroom ceiling. They came out and repaired in a very timely way. Everyone is courteous from phone people to installers. All wearing masks.

Great company with great customer service. Will always use them.

Mark O.

5/25/2022

Don't call these people for AC repair. I have a warranty issue with a Lennox unit that's not even 5 yrs old. They are a Lennox dealer, but priced the labor repair at 70% of a replacement system. Very unfair.

Lawrence P.

3/17/2023

good work very expensive. 243 dollars for half an hour work to tell me it was SRPs problem with electrical .

Kayla W.

12/30/2022

We can count on Parker & Sons to solve the household needs of our plumbing, electrical, and air conditioning. We had a plumbing issue, and Wesley Hibbard came out. He was fun and solved our problem quickly and efficiently. Always a pleasure, especially when the Technicians are so knowledgeable and friendly. Great Job Wesley! Thanks.

Troy M.

3/31/2022

We've been using Parker & Sons for years. They do our HVAC maintenance, water treatment and all our electrical remodeling. They even did drywall work when we had to open up a wall for the electrical. Always very timely and professional when we schedule them and the folks who show up are always very thoughtful, polite and easy to work with.

They are a little pricey, but you get what you pay for and you just can't beat the great service level! Highly recommend them.

Robert C.

3/29/2022

We needed 1) a recessed connection for clothes washer water valves and drain hose, 2) a dedicated 20A outlet for refrigerator in garage and 3) associated drywall/insulation repairs. Plumber, Paul, Electrician, Rob, and Carpenter/Dry Wall Tech, Michael, all did an outstanding job, going above and beyond, doing all this work in one afternoon. Michael even did an outstanding job of sweep up/clean up after all was finished. I do have to say the work was a bit pricey but extremely pleased with the results! Highly recommended!!

Donna C.

9/28/2022

Mark was professional and knowledgeable took the time to go over our a/c system and its functions. They answered the phone and customer service made sure I got an appointment, reps were friendly. I would use them again next for my heating tune up.

Jean W.

12/23/2021

I moved this past May and changed HVAC maintenance company to
Parker & Sons

Yesterday Tyler came for our winter service & was phenomenal !!!
He explained all his testing and even showed me the data readings ( I like to know how things work and how efficient they are running but Tyler didn't know that til he showed me what HE WANTED TO to reassure me how our system was running - that's ethics right there ... and put in my 2 filters I had ready for him ... And adjusted the vents to give my 92-yr dad better heat (instead of overheating me and my fiancé )

I will ask DEFINITELH for him next time as he was thoroughly knowledgeable and a pleasure - you should train all your service people to show them the data !!!

I played w my app to set the thermostat today so we are all set til Spring maintenance

So far I luv Parker & Son

Merry Christmas to y'all bc your staff are amazzing ... I highly recommend them

Benny S.

3/14/2023

Parker and Sons doesn't keep very good records. I had a Reverse osmosis system put in last year and their technician destroyed my kitchen. The owner called me up due to the poor review that I left. He had two technicians show up and do a better job plus he also repaired all the damage that the first technician did. He also told me that I would have the first year cartridge replaced at no cost. In February Parker and Sons sent an technician out to replace the cartridge and he told me that it would be $170. I told him it was supposed to be a free instalment. He said that he didn't have any information that it was free. I then told him he could leave. I called Steve Parker and left a voice message and was waiting to hear back. I never received a call back and the technician showed up 25 minutes later and said that he could now install the cartridge. I told him that I was waiting for a call back from Steve which to this dad I never received a call back from him. I am currently looking for a new plumbing service that will treat their customers with some respect.

Amanda B.

8/19/2022

I can't say enough about my great experience with Parker and Sons. From the time I called until the time the tech left my house everything was very smooth and the process was easy. I am so thankful to have found Parker and Sons. I first tried to use Shadrach since they were local (Fountain Hills) and they were a nightmare. Parker and Sons was a breath of fresh air after what I had went through. For now on, Parker and Sons is all I will use for my plumbing issues.

Blair L.

12/20/2022

These guys are always the reliable choice when you need service. Very thorough in their work.

Thomas P.

6/29/2022

I had a leak in the line that goes to my freezer's ice maker. Had to shut off the main. Called these guys and they came out and monkeyed around for an hour, gave me a tablet with the fix options (no prices were shown). I assumed a small leak repair would cost around $200 to $300 but I should have asked. After he fixed it, he said something to the effect of It was going to be $800, but I got it down to $650. I had no choice but to pay. They later called me back and asked me about the work and I said it was fine, just too expensive. The lady I talked to said she'd give me 20% off, which brought it down to $500, though its been over a week and I haven't received my credit

Update: They called me right after I posted this and insured my credit would be issued and sure enough, I got it the next day. They asked if I could fix my review a little so I am.

These people try to rip you off.

Marc R.

5/24/2022

Plumber was wonderful!!!!
Pricing over the top outrageous!!!
Changed an outside faucet ($3.49 cost) with ten turns of wrench , replaced a shower handle with a new glass handle(ugly &6.00) part !!!
$405.00 bill
Plumber was so nice gave him a $20 tip!!
I know it cost money to run a business but this was robbery!!!

Maria F.

9/15/2022

Had a stopped up sink in the kitchen that I couldn't manage to clear on my own. Called Parker and Sons and they sent out a tech right away. Jose Ochoa came out with his partner and explained the process and pricing. He also replaced a p-trap that was in the wrong configuration. Both techs were professional and quick. I was up and running again in no time. Once again great service from Parker and Sons!

John H S.

9/14/2022

Got my water heater flushes and checked Joshua was in and out within 40 mins very nice and professional.

Scott J.

9/13/2022

My tech, Mike Gomez, was great. He was friendly, professional and knowledgeable and answered every annoying question I threw at him. He didn't try to upsell me; he gave me his expert opinion on what would be safe and efficient but still left the final decision of what I wanted included in the water heater installation up to me. If I had to nitpick, I would only say he left the area a little messy, but if that's the worst of it, I will take it.

I was also very grateful that when I called after hours the night before, I got a live person who had the knowledge to assess my issue and offer suggestions, then was able to set up an appointment for me. I didn't have to go through an answering service and then wait around wondering if someone was going to call me back. I don't know how Parker & Sons compares price-wise to others, but the customer service and onsite service I received were excellent.

Miranda H.

7/31/2022

DuJuan and Rogg were absolutely outstanding. They were here for over 14 hours doing hard labor and were 100% jovial, polite, and unobtrusive. I have a large, energetic dog and I didn't have to lock him up during our installation, the gentlemen were so relaxed they put the dog at ease and pet the dog as they walked by. They took painstakingly detailed measures to make sure we understood where our new air handler, condenser, and thermostats were, how they worked, and how to use them.

Stevie P.

1/22/2022

I cannot express the gratitude and appreciation we have over a simple visit by Parker & Sons and their plumber James Wallace. We owe our safety, maybe even our lives to his keen observation. While trouble shooting a pressure issue with a kitchen fixture, James inspected the gas hot water heater in a storage closet within the house. It was there he discovered a missing pipe meant to carry out carbonmonoxide....Carbonmonoxide! I can only state the obvious. The hot water heater was I installed a couple years ago and our only saving grace is we keep that closet door closed all the time. That's why we're still hear today. To James and Parker & Sons...Thank you.

Grateful to you,

The Palmer Family.

Chaz G.

08/05/2022 12:00:00 SA

Needed an outlet fixed for my dryer. Parker and Sons sent out their technician Seth who was very communicative, polite, and eager to find the cause of the issue. Once he found the cause he provided a couple of options to address the issue and promptly fixed it, despite having to go into my attic in 105 degree heat. 10/10 would do business again.

Steve A.

5/25/2022

My kitchen faucet was leaking. Called for estimate. They said the couldn't give one, that technician would on site. I had new faucet for house sink, decided to do my casita at the same time. Technician quoted 480.00 for EACH faucet to replace. After I kicked him out laughing, it took me 30 min per sink to replace.
PARKER AND SONS SHOULD BE ASHAMED OF THEMSELVES. I'm all for making a profit but a 1000,00 per hour l.... Come on... if you use these guys be aware!!!!

Sherry V.

4/15/2022

Our AC quit cooling. Parker and sons was quick to respond. The first tech they sent out spent 1.5 hours and failed to determine the problem other than to say we had a leak that was likely an expensive fix. Another tech came out, found the leak, pushed a new system on us, but when we refused sent a quote to plug leak for 3,500. We scheduled the fix and confirmed the date through text and email. They never showed as we took day off and waited our entire four hour window. They failed to show and call. When we reached them they simply said sorry, we rescheduled for tomorrow. I told them to cancel and I never heard from
Them again. They are scammers wanting to simply sell
New units. I am thrilled they never showed as I found Clement Air who came out and bid the same job for 2600 and did not suggest a new unit .

Maria P.

08/08/2022 12:00:00 SA

Jose was the best. Very knowledgeable and helpful. He was also very courteous and respectful of the house. I highly recommend him and Parker and Sons.

Brian T.

5/24/2022

Spoke w Mark about service on a newly installed unit and was treated rude and disrespected. Mark not only had no clue about the A/C nor could he provide any info for simple questions. Complete *sshole and then couldn't provide service tech time of arrival. Bad customer service! Bad install! Bad business.

John S.

12/13/2022

They were very helpful, they resolved my heating problem in a few minutes, then they tested the equipment to make sure that the problem had been resolved.

Nelson C.

07/08/2022 12:00:00 SA

I was looking for help in some home water issues. Parker & Sons were extremely responsive to my call. I have ben using them for over 4 years and to a person their professionals are always kind, courteous, and take time to explain what the issues are and how to resolve them. They are a pleasure to work with.

Bill H.

1/31/2022

When our kitchen sinks started backing up and I knew it was time to call someone so I reached out to Parker & Sons. When the day came Dean called me and shortly after was at my front door. Dean took the time to let me explain what had been going on and what I had done to try and fix the issue, after that he explained to me what he was going to do and took the time to show me. A short time later the issue was resolved and the sinks were flowing again.
I can't say enough about how wonderful Dean was, it was a great pleasure to talk with him and I enjoyed his help. If anything happens again, Parker & Sons will be the first to call.

Andy S.

1/28/2022

Yet another faultless experience with Parker & Sons. This time it was a plumbing issue. Thomas called 30 minutes before hand to say he was on his way, arrived punctually, and didn't mind that our dog was weary of him. He even took time to let our dog sniff the back of his hand and made a fuss of her to calm her down.
Plumbing issue fixed.
Nice work, folks.

Jim H.

4/13/2022

Elliot and the HVAC team did such a great job installing a new system, that we hired Parker & Son (and Elliot) to a maintenance contract. Great job Parker & Son!

Bill S.

06/06/2022 12:00:00 SA

Their mistake cost me $950.
We recently had a garbage disposal replaced by Parker & Sons, who we have used for many years. Although I understand some big group bought them out recently.
When they replaced the garbage disposal, they failed to remove the plug that would allow the dishwasher to drain. The next time we used the dishwasher, it did not drain and I believe the pump motor failed.
So, I bought a new dishwasher. The installer discovered the error Parker & Sons had made and fixed it.
Who knows if I really needed an new $950 dishwasher or not? Rookie mistake by someone who called themselves a plumber.
Buyer beware!!

Rob D.

12/09/2022 12:00:00 SA

Marcos was phenomenal and did a great job. He's a fabulous employee and a good electrician. He walked me through everything, even made sure I wrote down the proper steps for my project. Wonderful personality, I'd ask for him specifically. Would highly recommend this company.

Ronald K.

7/14/2022

We have been with Parker & Sons for years now. Justin, who just serviced our water heater, is one of the reasons why. He was helpful, efficient and professional. All of the techs from Parker & Sons have been a pleasure to work with. They show up on time, know their stuff, and leave with a job well-done.

William B.

06/09/2022 12:00:00 SA

After my AC decided to cross over to the unliving, I called multiple companies for assistance. Parker & Sons was great! We agreed on a price for the complete new system and with a minimal deposit, they scheduled my for the following morning. Their window was from 7 am - 10 am and Roberto and Genaro were there at 7:20! They were very polite and caring for my flooring as the trek from the front door to the air-handler was not short. They even asked permission to use my rest room facilities. So professional! The job was completed the same day and by dinner, my house was lovely and cool! My neighbor was so impressed, she called in for her own system replacement based on just my great experience!

David O.

7/23/2022

Santino came checked out hot water heater and other plumbing. He was very friendly and did a thorough check.

Laura S.

7/23/2022

We had an electrical outlet that was fried. I called Parker and Sons and because they deemed that to be a hazard, they put us on the schedule for that day. The technician called to let us know that he was on his way. He was friendly and professional and quickly replaced the outlet. He also checked the surrounding outlets to ensure the situation was safe. I would definitely use them again!

Jenn B.

08/12/2022 12:00:00 SA

I have yet to find a reason to be disappointed with the service received from Parker & Sons. I called due to an alarm that was set off from moisture being detected under my kitchen sink. Not only did the office receptionist try to get help for me over the phone but they arranged for a technician to come out the same day. They looked for leaks out of concern the alarm was triggered from a faulty water filter but turned out that it was the garbage disposal that had a small crack and was dripping water. I'm beyond satisfied with the level of professionalism and speedy response time received in less than a 24-hour period and would highly recommend. Hands down a very reliable and reputable company to have in my corner.

Rebecca F.

07/07/2022 12:00:00 SA

Our technician was really nice andxseemed knowledgeable. My thermostat still will not work on a schedule, but I think it's the thermostat and not the technician.

Lisa K.

04/11/2022 12:00:00 SA

After several uses of Parker and sons for electrical, I decided to use them to replace my HVAC. I will never again allow anyone of them into my house. I was told at the initial contact and system design that they would need to enlarge the intake vent. No problem. That is not what happened. The installation crew cut and install a 2nd vent completely ignoring to original. I call to explain this need to be corrected. I get a supervisor and I use that term lightly who decided that it was not a mistake but rather what was needed for the size of the unit. .I disagree and visually, it was very very unattractive. this went on thru the original sale person, office staff another 'supervisor. Once I said I was getting a lawyer involved, they decide, I might be right. They send another crew who looks at it and says why did they do that? that was stupid I could not agree more. the removed the new vent. Enlarge the original as per the original design and repair the ceiling. I am not one that normally receives or imagines that I get the You are just a silly woman who does not understand but this time, that is exactly how I was treated. This time, that is exactly how I was treated. I deserve and demand better. Hence, Parker and sons if off my list. It should not have taken over 3 weeks to get this resolved.

Steve T.

06/04/2022 12:00:00 SA

In April, I called and asked if I should have my ac unit inspected (house built in 2018) , since my house isn't very old. The customer service rep reminded me that we live in a desert and it would be prudent to do it sooner than later. Broc was our technician and he did an amazing job. He took pictures and video of the outside unit and the one in the attic, then sat down with us and went over every one of them, explaining to us what was going on. We had two solenoids that were going bad and their warranties were expiring in the next few months. He replaced these no charge. He also showed us the missing components our builder didn't bother installing. Crucial components that they are not obligated by law to install but prolong the life of the unit and increase output efficiency.
He was courteous , patient and professional in every way while explaining the good and not so good things he found. He even showed us things we could fix ourselves to save some money. He was in his van for about 30 minutes,came back in and presented us with three different proposals. He explained the pros and cons of each and emailed us the pics and videos. We have noticed a significant improvement in our air quality and the coolness of our home. If the rest of their workforce is half as good as Broc is, you need to call today and get your ac unit inspected.

P.S. if you had a home built by Lennar, I would suggest doing this much sooner than later.

Terri B.

10/06/2022 12:00:00 SA

I was part of their VIP Member service plan, WOW what a complete waste of money! I bought a new kitchen faucet and called them to see how much it would cost for them to install it. They refused to give me a quote on the phone, but sent a plumber out to give me a quote. $470!!!! To install a faucet? I called my ex husband (who is not a plumber but does have tools) who came by and had the faucet replaced in 30 minutes. This is hi-way robbery. When I spoke to a supervisor about his price gouging, he claims that they quote the price high and then if it only takes 30 minutes then they don't charge you that much. Yeah Right, funny how the plumber did not mention that fun fact when he was here. I am sure he would have said Gee that was easy let me just knock some money off I will never use them again and I canceled my VIP plan. Do not want to be a part of their club that engages in price gouging single women.

Jennifer M.

12/25/2021

We needed a plumbing inspection for a permitting issue. Tried going through a local inspector first. Parker & sons came out promptly did what we needed and that day we had our form for the final inspection.
If there is a next time, Definitely will go through Parker first.

Jared M.

9/21/2021

Like so many other plumbers, they just tried to take advantage of a bad situation. My three-year-old son had flushed some wipes down the toilet. The plumber came over, climbed the roof, snaked the clean- out, pulled out the wipes, and, for that half hour of work, charged me $700. Obviously, because I was over a barrel, they pressed their advantage. My wife's been out of work for a year because of covid and now we don't have money for Christmas presents, but hey, at least we have plumbing. I know I know... Keep a better eye on your kid, but still $700 for that? Good grief.
Thanks Parker and Sons.

Rona L.

12/20/2021

I called Parker & Sons for and estimate on my water pressure gauge and to look at my water heater. Danny Voica came over and talked to me in a way I was able to understand. He gave me a great price for everything and I said just do it. He did an outstanding job explained everything to me and I am very happy. I called the office to let them know what a great job Danny did and Dean Parker who I spoke with was fantastic as well. I wanted to sign up for their service plan. I got the plumbing and air conditioning plan. I feel like I can sleep soundly knowing they are a 24/7 company.

Paul S.

08/03/2022 12:00:00 SA

Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. Dan from Parker & Sons cheerfully fixed it in less than a half hour! Friendly and helpful. Could have been cheaper however.

Jessica F.

3/25/2022

If I could give it a 0 I would I booked an appt for 2pm-6pm. I took time off. NO one showed. I called. They said oh booking error so no one is coming. Then they said they could come the next day, guess what NO time frame- just whenever they want. So after sitting here all day from 2-6 the next day is NO time frame. I'm sorry but I don't have THAT flexible of a schedule. I am having cold showers and waited a whole week for this appt. Super disappointed and will not be using them. If anyone has a recommendation where someone will actually follow their booked appts. Let me know.

stephen c.

9/30/2022

Today I requested a quote to install a tankless water heater. The P&S technician came and sent me 2 quotes. The 1st quote was just to install a tankless water heater $2,983. The 2nd quote was to include the tankless water heater plus installation $7,761. The tankless water heater they recommended only cost around $2,000. Do P&S really think consumers are that stupid? Overall I think P&S is an overpriced and try to rip people off company. I would not recommend P&S to anyone, stay away from them.

Martin R.

05/11/2022 12:00:00 SA

My first contact was with a tech that put together a estimate of the cost to replace and or repair our unit. He was accurate and I felt we could believe what he presented. Next we were notified who was going to do the install. He introduced himself and his assistant. I was contacted within a few hours when our a/c unit went out. Parker and Sons responded right away. Their paper work was professionally done and they were accurate on what they said they would do. I am very pleased with the outcome.

John S.

6/23/2022

We had a shower handle break from the inside and was leaking water that wouldn't stop. I called Parker & Sons and they got me on the schedule right away for the first thing the next morning. James showed up and explained To me what was wrong with the shower, and how he could fix it. He gave me a quote right away, and then started to do the work. He did a great job, and I am very pleased with what he did. I'll definitely call Parker & Sons again if I have any more issues.

Kay D.

5/14/2022

I chose Parker & Sons because I have found dealing with Brand Names usually turns out great. I love their commercials too! I got that

Tasneem N.

7/26/2022

Micah came to phx residence and he was PERFECT. He came to do plumbing maintenance which essentially included heater check and checking in home plumbing. He checked each and every fuacet, pipes, leaks, connections and showed me any issue with his smart phone light. He took pictures of all plumbing in bathrooms, kitchen and toilets. I know all about my home plumbing now. I actually fixed a few clogged drains yesterday as he explained so well. He did not hesitate to help when he could

Oh yes and when he was emptying out the water heater he asked me if I would like to water my plants with the water instead of wasting it on the road side. I was worried water would be hot, but it was not. He connected the pipe with the heater and I watered all my plants. Then he suggested that perhaps my car might also be happy with a wash, and sure enough I washed by unwashed car for 3 months and it was bright and shiny. I saved myself gas and time to go and get the care washed!

Fully recommend Parker and Sons

Vanessa R.

10/04/2022 12:00:00 SA

Had a technician named Zachary C. come out to our house in Gilbert to check on one of our two units we suspected was going bad. He went out there to look at the unit and five min later he comes back in and tells us our compressor is shot and it'll be $5000 to fix!! Didn't explain anything and offered to replace it the next day and went on his merry way. Luckily we said no because the units less than five years old and so we wanted a second opinion. We had AC Experts come out and the tech showed us all the tests he ran, what the numbers should be at (it's literally all noted on the inside of the units) and told us the units are working nearly perfectly and was just a PLUG that was loose. I've had three different companies I've reached out to tell me that Parker and Sons takes advantage of people who aren't educated about AC systems and will scam you. Beware!

Nicholas D.

12/21/2022

I have started using Parker & Sons this year and have been happy with their work. They solved a problem with an air flow issue I've had for quite a while and changed the vent damper/motor in my attic. It took a while to get to the root of the problem but it looks to be solved at this point. Their servicemen have been very thorough and took a bunch of pictures to show me his work, was very courteous and efficient. I thought that the price was expensive but I guess you get what you pay for and I'm glad that the problem was corrected.

Terri G.

7/21/2022

I went through a home warranty for years and they would patch up my old ac with one repair at a time so I was spending too much money every summer on the same unit it just wasn't making sense that I had to cross my fingers every day coming home from work to find a house plus I have DOGS at the end of the day I had to take care of us and Parker & Sons Delivered All away around :) I really can't say enough good things about the service and it's worth every penny and I will recommend them to everyone

Stephen B.

2/27/2023

Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. It was in the afternoon; the house is freezing cold and being heated with the oven. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? I said no, I just need a repairman.... and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. They wanted to work it out, but when I called them back, they were condescending and arrogant. and ultimately told me I would need to wait two weeks!

Brenda B.

6/21/2022

Our electrical panel stopped working on Wednesday morning. We had absolutely zero power to the house. Called Parker and Sons to troubleshoot the problem. They diagnosed the bad electrical panel and got the wheels in motion with SRP, including permits and inspections to install a new system to replace the 1980's one. We spent one evening in a hotel and by Thursday afternoon, all power was on. Michael and Timothy were extremely knowledgeable and professional and worked their butts off to get it done as soon a possible. We have used Parker and Sons for our A/C units and I wouldn't think of calling anyone else.

Rick R.

10/03/2022 12:00:00 SA

Don't buy an air conditioner from these clowns. I paid $9000 for an air conditioner three years ago with a 10 year warranty. It stopped working three times this week. I can understand someone coming out later in the day the first time maybe even the second time but the third time it broke in a six day period They should've sent somebody out at 6:30 AM when I first called them. I've been sitting in the hot house sweating my ass off and I can't even get a manager to talk to me. I keep calling and asking for a manager but apparently they're too busy and too important to talk to me or even call me back

Bob M.

11/01/2022 12:00:00 SA

Premium pricing coupled with poor installation and customer service. It took them days to fix installation problems (electrical and water leaks) they created. The after-hours telephone customer service representative was rude and unhelpful . I needed to call a competitor to fix the problem as P & S repair person did not show up. The competitor responded within 3 hours and promptly fixed the defective work. I truly wish I had a positive experience.

Greg J.

3/31/2022

Sooooo, here I am waiting.I had a 10 AM to 2 PM appointment and each time I called they tell me the tech is going to be finishing up and he'll be on his way and they've told me that now for the last three hours and they refuse to give me any information and they're told to not give me any information at all either.
How about a simple phone call to follow up and say you're going to be late but they don't even have the common courtesy to do that and they've wasted now 6 1/2 hours of my time and still no one has showed up.
Need to have this fixed by today so I guess I'm gonna be held hostage until they show up I have a feeling they're gonna call though and say they're going to have to reschedule and I have wasted my whole day. Never calling these people ever ever ever again!!!

Chris T.

11/04/2022 12:00:00 SA

Good service, quality work too. However, pricing is way too high for some services. It's sad you have to price shop for simple tasks.

Robin H.

05/12/2022 12:00:00 SA

I am a 1st time customer they were recommend to me via J. Yamamoto. I signed up for the monthly payment that includes a spring and fall inspection. I love it!! They let me know when there maybe an issue coming down the pike-or what needs to be taken care of. They were prompt, cleanly, and friendly just like their commercial says. Clayton was my tech and he was very thorough. The monthly payment is totally worth the two yearly maintenance checks.

Chloe K.

5/23/2022

My experience was very positive! my AC went out on Friday night. I went online and made an appointment for the 10-2 window on saturday. Andrew called me ten minutes before 9:00 and said he could be at my house in 25 minutes. He replaced my compressor fan. He already had the part he needed on his van. He fixed the problem by 10:30 AM. I am very happy with the service I received.

Frank V.

04/04/2022 12:00:00 SA

Just to update after my A/C installation from Parker & Sons I had trouble with my hallway shower not having any pressure after the handle broke off and I replaced it.

I got a quote from Parker & Sons to repair it and the plumber told me what the problem was and offered a few solutions at different prices.

He explained everything pretty well and took off after giving me some quotes.

Was a pretty solid experience. Very professional and I didn't feel like I was being sold anything.

Matt W.

9/24/2022

Had Parker and sons come out this morning after my AC unit stopped blowing cold air. Not a good thing in Phoenix when we are having 100 degree plus days still in September. I am a Preferred member so I was hoping that would get someone to my place quicker than normal. Called at 10pm and they were out at 9am the next day so that was a relief and refreshing to see. Cesar was very nice, professional, and quickly diagnosed the issue. I have no issues with Cesar as he was everything you would want in a service person coming out to your home. However, I was told my AC safety switch was the issue and it would be $500 dollars to fix. I quickly looked up the part cost and saw that you could get one for under $50 and that it could be installed in an hour or so. The $500 seemed very expensive but it was getting hotter by the minute in our home and I didn't have the energy to argue the matter so I gave him the go ahead to fix it. He fixed it in half an hour and we were then back to feeling cold air.

So, the response time, the technician Cesar, and how quick they were able to have us comfortable again we're excellent. I would expect this as a Preferred customer but it was still nice to see. However, I feel taken advantage of in that I had to pay $500 for a $35-$50 part and a half hour of labor (that's like a $800-$900 an hour equivalent labor cost!!!) Cesar was kind enough to waive the $79 trip fee as he could see that I was a little irritated at the cost (once again Cesar being awesome). He seemed even a little embarrassed at how much this cost me for such a cheap part and easy install.

I don't mind paying big $$$ for big repairs on cars or big ticket items when things go wrong. I don't mind paying a little more for quality and service. I don't believe in buying just whatever is cheapest. And, I also am not the type of person who even leaves reviews like this...I have only really ever left positive reviews when a company has done really good quality work or their employee did an awesome job. However, I needed to leave a negative review here as I feel that I was taken advantage of by Parker and Sons during a time that I really had no other options. What was I going to do? Tell then to not fix it so that I could shop around for a few day while my fiancée, our pets and I are extremely uncomfortable sitting in a 90 degree house? Of course not.

I don't know if there is a definition for this kind of excessive overcharging and taking advantage of customers financially during times they are without other options. Whatever it is called it sure doesn't feel good to be on the wrong end of it. This is not what you want in a service provider who AZ families depend on for safety and comfort during the summer months. Hopefully, this review will make others think twice before calling them. However, if you want great service, prompt attention, awesome technicians and don't care about being excessively overcharged, then you'll probably love Parker and Sons! If this is how Parker and Sons treats their Preferred Customers (from a cost standpoint) I shudder to wonder what their costs are for regular customers.

Jack C.

3/18/2022

They came out and provided me with a quote to replace the AC. Everywhere else that provided me with a quote at least got on the roof and looked at the AC. I had 1 back window measured due to what I was told was the sunny side of the house, and then a sudden quote provided. The quote was at least 2k higher than all the other quotes I received from competitors. Friendly service but seemed a bit costly.

Martin U.

11/16/2022

Blocked toilet. Tried all I could to get it fixed to no avail. Parker tech came out and had it within an hour. Tested it multiple times before he left to be sure. They were on time and communicated throughout the day status of the appointment so we could plan. Polite, friendly and professional. Would not hesitate to recommend and would definitely use Parker and Sons again.

Stephanie K.

2/15/2023

I recently bought a house and had several projects that I needed to get done. I made several calls and got several quotes. Parker & Sons was not the cheapest quote but they were by far the most responsive. They were able to arrange for the most immediate work (electrical) that needed to be done quickly and efficiently. My son has animals that require the electric be running at all times. The Technicians (Travis and Matthew) from Parker & Sons not only made sure my electric was off as little as possible they assisted me in setting up my generator to keep the pumps running on the fish tanks while the electric had to be down. They worked quickly and did not waste any time so that the electric could be turned back on. They cleaned up the area where they were working and made sure no mess was left behind. I was happy enough that when I had to have more work done, I requested the same Technicians. I trust that Travis will be honest and straightforward with me. In this case, I feel like I got what I paid for. The customer service was exceptional and well worth the extra I paid.

Luis D.

7/28/2022

One of two brand new ac units just stopped running so I called Parker & Sons for Warranty Service. They were here within 3 hours and resolved the problem to my satisfaction. From the original install in March till the breakdown yesterday I have received top notch customer service.

Jeffrey M.

07/01/2022 12:00:00 SA

Parker & Sons installed my Lennox AC and Furnace in 2016. For the last 6 years they've serviced the unit every summer and winter. Their technicians are very competent and know their products. I appreciate that their techs always wear shoe coverings when entering my home. The technicians are always courteous, friendly and service oriented. I feel very comfortable that any work they perform is done with the highest standards.

I have never had any issues with Parker & Sons until I needed a new thermostat installed last winter. There is only one thermostat that works with my proprietary Lennox unit and it's very expensive. I was quoted a price and was flabbergasted by how much they wanted. I contacted 6 other Lennox certified companies and received quotes. Of the 6 companies, all of them quoted an amount less than Parker & Sons for the install of the exact same thermostat. They finally agreed to match the lowest quote I received. The installation was made and has perfectly operated since.

When they contacted me this spring to schedule my summer maintenance check, my wife called them back and the earliest they could schedule a visit was 7 weeks later. This is unacceptable to me. I have never had to wait so long in previous years. I have a maintenance contract with them and thought I was supposed to be given priority for any appointments.

I have two other concerns with Parker & Sons. 1) Every time a service tech comes to my home, they always try to upsell me on a product. 2) Their quotes for jobs are always the highest ones I receive.

Overall, I am happy with their quality of work and will give them 3 stars. I would give them 5 stars if the concerns I noted above would be corrected.

Connie B.

11/21/2021

Parker & Sons replied quickly on
a Sunday night. Ryan was super knowledge, helpful and professional. Quick to troubleshoot and found the breaker issues. We'd highly recommend calling Ryan at Parker & Sons. Thank you so much Ryan.

Scott S.

5/25/2022

I used Parker & Sons to install a whole house ware softening system. I started with Costco who uses Parker & Sons. The sales associate that came out was personable, knowledgeable and spent the time to go through the options thoroughly but did not waste my time. Once decided on the system and cost (they were willing to deal) we went straight to scheduling which was withing a couple days.

The team that came to install were efficient and knew what they were doing. Once they came up with the plan, they explained it well, got my agreement and then got right to work. They told me about how long it would take and were pretty accurate. Once complete, it was as if they were never there. They cleaned up after themselves very well.

Overall, totally pleased with the work, cost and value.

Kerensa W.

05/12/2022 12:00:00 SA

We signed up for the family plan with P&S for preventative maintenance on a new build when our warranties were up with the builder. The techs are knowledgeable and courteous in both AC and plumbing. I like being able to schedule online, text reminders and tracking our appointment times online. We have never had an issue with someone not showing up within the time given. Our most recent AC tech, Shelby was great and thorough.

Vineet R.

05/10/2022 12:00:00 SA

I find Parker & Sons team as very professional and efficient. I used their help at 2 instances - one during a mains water leakage issue and another with water softener inspection and installation. Happy with the services and response!

Larry J.

05/09/2022 12:00:00 SA

We had a problem with our cool air return making some howling noises after having our ventilation system cleaned. Mannie of Parker & Sons answered our call for help. He was both professional and knowledgeable. In a matter of moments he had corrected the problem thus saving me from more expense. He was a delight to work with and we are very grateful for his expertise and kindness.

Viorel C.

10/08/2021 12:00:00 SA

Hello, Today Curtis Man showed up and gave me a very good deal for my ac units. He is very professional and we're very happy. Kudos Parker and Sons!
Tomorrow your company will show up to my house for estiment on replacing my a.c. units
So far I am impressed with their response. I went to Costco today and a representative scheduled an appointment for tomorrow. I am so impressed for so quick response. Let see if they will give me a fair price. If they do they will be my best friends and partners for very long time because I am on fix income. Tomorrow I am going to post another review how they impressed me. Hope they do.

Scott K.

6/24/2022

My a/c went out early mornin. they had someone out here within two hours and got me running again. I have pets at home, they would not let them suffer in the 114 degree heat! first time customer, customer for life.

Nanette N.

05/03/2022 12:00:00 SA

My 90 year old parents needed to add a mini split AC unit in their AZ room and needed electrical panel updated. I used Parker and Sons for plumbing, electrical and new gas line for a kitchen remodel last year. P&S's did such a great job I called them again to update their 50 year old electrical panel. Replaced with new circuit breakers and added new 30amp breaker for mini split AC unit. My parents purchased their home several years ago and had no idea the electrical panel was so old.
The mini split system should be delivered next week and will have P&S's back to install disconnect switch for the condenser once contractor has installed. Thank you Parker & Sons for the great job and price.

Hayley M.

04/05/2022 12:00:00 SA

I recently used Parker and Sons to replace both my heating and A/C unit in my condo. They were the recommended company that Home Depot provided. Everything was mapped out for me in terms of pricing, servicing, quality of equipment, etc. There have been no surprises or hidden fees. I was even able to have the equipment installed with 0% financing for 12 months. Although the price point of this company was higher than some of the other companies I got quotes from, it seemed that Parker and Sons were the most reputable, reliable, and had the best customer service ratings. Their team of professionals are experienced and really knows what they are doing. I guess only time will tell, but so far I am very happy with my installation. The workers were professional, courteous, and prompt. Would recommend to others.

Remeesh K.

11/10/2022 12:00:00 SA

I saw them from a Costco warehouse, since they were selling Ecowater RO I asked them about my existing Hero 375 model and it's replacement filter. Their representative (I guess Alan) was extremely friendly and explained I can call them to get the filters shipped or can book appointment to check water quality to decide filter change. I booked appointment, couple of pros came and checked my unit, they found water quality great, advised me to change of filter as optional or change it if quality goes bad in 6 months or so. They helped me to get the mobile app working, fixed the battery issue in unit, showed what to Watchout for filter change time. All of these were done no charge. Normally I have seen any other companies they charge service fee for it or indirectly force to change filters to get that charged. You guys were awesome, thank you helping me out during this super inflation time when families struggle to meet both ends !!

Michael B.

05/03/2022 12:00:00 SA

We purchased an EcoWater system from Costco, and Parker and Sons came out to explain our options and help us decide on a system. Everyone from the first contact to the final installation was professional, personable and knowledgeable. A special thank you to Peyman and Dante, the two guys that installed the system! Will definitely use Parker and Sons again!

Chris V.

11/22/2022

After a few days without my issue being taken care of by the original tech, I called the office back and got connectd with Troy. Troy was great! He came quickly, took care of the issue, cleaned up after his work, and answered my many questions. He turned a negative start into a positive experience!

Susan C.

03/07/2022 12:00:00 SA

Our hot water heater was making strange sounds, we decided to get it checked out and flushed. Since Parker Bros. installed our water softener, they offered to send someone out to check it. Richard checked everything with the water softener and it was fine. Tommy came later and totally checked out our 2 year old hot water heater, flushed it out and installed new anode rods. Tommy,(Anastasios), was so polite and informative, explaining everything so well, that I feel like I could do it myself. Maybe not, I will call Parker Brothers next time!

Ron S.

10/22/2021

I recently joined back up with Parker and Sons for my A/C Heating and Plumbing.
I was able to do this because they allow you to request certain techs that you work well with. I ask for Daniel for my A/C. He is a nice young man who is thorough and courteous.
I left Parker and Sons a couple of years ago due to a negative experience with a tech. I understand he is no longer with the company and as mentioned I discovered that I can request a tech of my choice.
I will always be asking for Daniel.

James G.

11/21/2022

Always have been pleased with Parker's various services. We have been using them for years and will continue to do so.

Felicia T.

4/25/2022

We had a clogged kitchen sink at 9 pm on a Friday night. Great... Looked online and was able to schedule an appointment with Parker & Sons for the next morning between 8 to 10. I've never used them before and was extremely skeptical that they would even show. But surprise, surprise got a call from them at 9:30 and showed up shortly thereafter. Chris was nice and knowledgeable. He had to snake the line which had several clogged locations. No more egg shells down the garbage disposal from me. It cost a little more than what I anticipated but they showed up on a Saturday and 12 ours after I scheduled online. So worth it.

Vincent S.

10/08/2021 12:00:00 SA

We're loyal family plan members and my HOA also uses Parker and Sons for our plumbing needs in the community.

Alex, Marcos, Hunter and Walter - along with the other techs from Parker and Sons that have serviced my AC have always done right by me.

Parker and Sons is not always the cheapest option out there but the work is always done right the first time and the customer service experience is second to none here in Phoenix. You get what you pay for.

Kimberly B.

08/06/2022 12:00:00 SA

My parents have been with u guys for years. They are elderly and in poor health. Their ac went out on Saturday (8/6). Your site says open 24/7 and can come out for emergencies. You guys told them sorry nothing until Monday. It's 110+ degrees outside and THAT was your response. This is completely unacceptable!! I am their daughter and called your so called 24 hr phone line and was told nothing until Monday. Change your site if you guys are not truly able to help like you say, it is false advertising and I plan to go to the media.

Laura R.

4/29/2022

We had to have a complete electric panel replacement. It was an emergency. Marcos came out and gave the estimate, he was so upbeat and polite. Chris was the technician who replaced it and he was very polite and knowledgeable. Hes also a 20 year Navy vet so I was glad to hear that they hire veterans. They got APS and the City inspectors out here quickly and had everything up and running within hours. I would highly recommend them!

Ivie C.

08/08/2022 12:00:00 SA

P&S came out for an estimate to replace our single vanity with a double vanity. Man said it would be about a $5k job NOT including the drywall repair and then quoted me $437 on one site and $540 on another site for DRYWALL, not including the labor... just the piece of drywall. FYI a 4x8ft piece of drywall at Lowes is less than $50. Idk if he inflated the costs because I am a female and he thought I was oblivious to how ridiculous that is.... Nevertheless we found another company to do it ALL FOR LESS THAN $1,000!!

Alison V.

9/20/2022

Disappointing! I usually have a good experiences with Parker and Sons. New tech came out today, seemed like he really didn't want to be there, didn't seem to know what the appointment was for. It's a very basic ceiling fan install, he looked in the room at a glance and said $295 to install. Umm no! The ceiling fan itself didn't even cost that much!!!

Barbara C.

6/13/2022

We had a soft water system put in our house. The sales person came to give us the quote and literally made an appointment for install the next day. They were professional, quick and did a great job overall!!! I am very happy with them and will keep their number for future plumbing needs.

David A.

8/13/2021

When repairs are needed I don't even hesitate to call Parker and Sons. They have my AC, Plumbing and Electrical business for 2 residences I own.
From the first phone call to the after the job is completed follow up this is a company that is run like the most important thing to them is INTEGRITY first. After all, the OWNERS name is at stake.
The professional demeanor and appearance of all the technicians I've dealt with has been one of COMMUNICATION. I've never felt as though I was being sold but rather what is most important in the long run for my two biggest financial investments that are these homes.
I've used other companies initially when I bought 12 years ago but everytime I was wondering if the job was really done well. With Parker and Sons..... it would be amazing if it wasn't. The jobs are done by techs who know their business and are able to give you options on the repairs. My most recent electrical job wasn't cheap. ID BE WORRIED IF IT WAS. But it was a good value for the level of clean, courteous workmanship. Cognitive Dissonance? No way. I actually looked at the job done and patted MYSELF on the back for having made the decision to use this company. I see other reviews and think... they wanted it fixed cheap... for now.... Instead of making the right decision for the long term safety for my family and my homes. Well done Ryan( the tech ). What a pleasure to do business with a company who is in business for the long run and not just fixing as many things quickly to make as much money daily.
This is a good and well managed company.
You get
What you pay for.

Larry M.

4/22/2022

My experience with Patrick was quite good, he arrived as scheduled, was attentive to my explanation of the electrical problem, quickly conducted necessary tests to determine course of action and then he fixed the problem and was finished more quickly than expected. Regarding value, I did not seek an estimate from another company, therefore I can't say whether I overpaid or not but it did seem too expensive.

Chris B.

03/02/2022 12:00:00 SA

I'm pretty sure if you walked into the Parker & Sons offices you'd see a bunch of people too dim to put their own pants and shoes on. The level of incompetence and complete lack of customer service is shocking. Missed the four-hour service window twice, and nobody answering phones could provide any information. Home Depot uses them for renovation work, so make sure if you go to HD for a project to tell them to NOT let them work on your contract.
Oh, and once the plumber showed up the work itself only took an hour, but I couldn't get him out of my house for /another/ hour -- that answered the question of why they can't show up on time.
AVOID PARKER & SONS AT ALL COSTS.

Danny L.

02/04/2022 12:00:00 SA

I had a pretty frustrating experience with Parker and Sons this week. They came out to inspect the A/C system of a property that I'm trying to buy. The technician and everyone on the phone was great, but he recommended purchasing a new unit. Fine. However, after I paid $189 for them to inspect the system, they then refused to quote me a new unit without me paying another $189 for another inspection, despite the fact that their own technician just crawled all over the house and recommended a new unit. Seems pretty clear that these guys are making margins on their quoting process. Pretty sketchy way to do business. I called one of their competitors and they of course had no issue getting me a free quote.

Samuel W.

2/26/2022

We are new to the valley and choosing Parker and Sons for an HVAC replacement turned into an excellent decision. Very competitively priced they were one of three quotes we received although not the lowest. It was the most detailed and professionally presented. The customer service was incredible from the sales experience with Josh and Rebecca to the installation from Justin, Guillermo and Michael. Not to mention the next day the dry wall repair and trim guy Oscar showed up and it looks better than before the installation. Thanks everyone!

Saul L.

03/09/2022 12:00:00 SA

The service crew that installed my new HVAC system were professional, polite and ever so efficient. Always asked if I had any questions. They worked together so effectively it was a joy to watch

Jodell B.

1/21/2022

If it wasn't needed for me to be able to post a review, I wouldn't even give them one star. I had an appointment for a phone jack to be installed into my wall on 1/18 with a 2P- 6P window. I scheduled this appointment weeks in advance, by the way. I get a call a couple hours before the appointment asking me to reschedule because there were more important jobs to tend to. I said no but Parker & Sons so kindly called me back a few hours later and told me they were rescheduling it anyways.

It got rescheduled to 1/20 with an 8A- 10A window. I call at 8A to make sure they weren't going to switch up on me again and customer service reassured me that the assigned technician was almost done with his job and I was next in line. I get a call 20 minutes to the end of my window saying the technician's truck had problems and I had to be rescheduled because apparently no technicians would be in Surprise for the rest of the morning. They said that someone could come out the same day between 4P and 6P and I know you won't believe this but... they rescheduled again... lucky me. This time, they just rescheduled me and sent me a confirmation text. How cute!

I call in to see what happened and customer service apologized and said they'd give me a $100 credit because my appointment got rescheduled again. While we were sitting on the phone in awkward silence while he was pretending to talk to a technician to see if they could come sooner, I was reading Yelp comments to see if anyone in the state of Arizona has ever had a positive experience working with this company- which looks like a negative. I noticed people are saying this place is very overpriced and I brought that concern up to the person helping me- he said this service would be around $125 before the $100 credit. A technician came to my house today and said he could do the job- with the $100 credit applied, my total was over $1,200 still. My soul left my body when he said this and I definitely did not get the phone jack installed. This place is so overpriced and unprofessional- please do not waste your time.

Barbara T.

10/06/2020 12:00:00 SA

As I have said before, I wish I could put NEGATIVE Stars or better yet
Left a message last month for the head of AC installations to contact me about the money they owe me.
Still waiting-Lol and Not surprised.
When these guys Screw up badly they will do ANYTHING To Avoid taking responsibility!
PLEASE DO NOT TRUST THESE HORRIBLE PEOPLE!

Robert L.

2/15/2022

We had a leak in our foundation that was coming up through our wood flooring. Christopher was very professional and worked all day re-routing the plumbing through our attic and down the interior of our wall to bypass the vacated line in the floor.

Heather S.

2/21/2022

I have dealt with a few contractors over the last 8 months and Parker, by far, is the most professional outlet we have worked with. We had a new, complete HVAC system installed. From start to finish, the professionalism, care and competency of their team was great. From now on, they will be my go-to for these types of needs.

Pat N.

03/03/2022 12:00:00 SA

Garrod did a good Job opening drain and was very nice and professional and cleaned up afterward.

I do believe,tho, that Parker and sons is really expensive. I should have checked other companies first as drain was not an emergency.

John E.

3/28/2022

Plumber Donivan came out to inspect our water heater for replacement and told us that it was 15 years old and then told us information about the options we had for replacement through HomeDepot. Donivan was very knowledgeable and explained everything we had asked him very thoroughly. We decided to proceed with a new water heater which was installed the following day. I would recommend Parker and Sons for any repair our home needs. Thanks again!!!

Patty R.

10/27/2022

We had our annual A/C and Heating maintenance check and Marc was fabulous. He was very professional, showed us pictures and explained everything to us in layman's terms. We were extremely happy with not only the tech service but the speedy response from the office staff as well. We signed up for their monthly maintenance plan and don't think we'll be disappointed, it's already saved us money. Good job Parker & Sons staff.

Shar A.

10/27/2022

This company is very responsive, professional, and friendly. We've had various employees come to our home to work on our AC units and plumbing. They've always been friendly and professional. Their work has been on point and they've always taken the time to explain what may need to be done. I would recommend this company to anyone.

Troy L.

1/20/2022

As a salesperson myself, I couldn't believe how absurd their pricing was. They quoted $4600 for a water heater. I called Lowes right after and got pricing for a similar unit.. for $500, with installation it was $1,300 (6 year warranty). Whoever manages this branch, I'd love to understand how you allow this. For someone who has no idea about water heaters, this was a great example of how companies take advantage of people. I saved 3 grand not using you. Anyone who uses your company... sad.

Scottsdale S.

09/12/2022 12:00:00 SA

Not a impressed with electric work on a single outlet. Upsetting that a sales pitch to rewire entire apartment was recommended.

Dan N.

9/28/2021

overpriced and poor customer service!

Service technitian had to borrow tools from us and left it on roof afterwards! I had to borrow neighbor's ladder to climb up and fetch them.

Also my sister had their family plan which should've given us $100 discount on our repairs. Nope never got it!

Very bad experience overall.

Susan M.

11/16/2021

My water heater broke yesterday, Glenn from Parker & Sons arrived on time and was very knowedgeable and professional the outcome was we needed of a new water heater. It was installed the next day by Isaac he did a fabulous jpb and was very professional, he installed the water heater and all new piping in 2 hours. Highly recommend this company Great Job Isaac!
Susan

Jim T.

7/21/2022

If I could give a negative 10 I would! This company is a complete rip off! Our AC unit we t out, called them, they can out late afternoon. Replaced the fuse box on the unit for FIVE HUNDRED PLUS DOLLARS! It's July in Phoenix, desperate to get air going again. It started working. Then the repair guy says this is a band aid and will last a few months but you'll need a new unit! Ok..., he grabs his iPad and shows me the cheapest u it would be $12500, they'll take the $500 off from the part we got....Then says the high end energy efficient unit would be $19000+....WHAT?! am I buying a car. I said I'll have to think about it. We went out to dinner and grocery shopping and came back and the house was 86 degrees! I called, got the local service. Explained. He said they might be able to get someone Friday if a cancellation happens or Saturday for Sure! Friday morning, woke up to a possible heat stroke, got a air BnB! No call on Friday. Saturday around 6:00pm, received a call saying they couldn't come out and had no 32 foot ladder to get on the rough, plus, it was getting dark?! HUHHH?! Apparently, they called me on Sunday...no voicemail, I don't answer strange numbers. Monday I called the office and talked to Monica and said I'd like to file a complaint. She said ok started taking my info and then we got disconnected. I tried calling back and was told
Monica's on another call can she call you back? Sure....5 days later and still no call back! HORRIBLE COMPANY!!! I'll be reaching out ti the state of AZ. To file a formal complaint as well!!! They must use all the money to Jay the a tie in the commercials!!! NEVER AGAIN!!!!

Jeffrey T.

1/15/2022

Had this company complete a plumbing task. Had no choice due to time constraints. They do quality work but at 3 times the price.
Had them scheduled to do a small electrical job, but was quoted
$1200 for a job that ended up costing only $400 thru another contractor.
Do your homework and get multiple quotes, unless you have more money than sense.
This company operates on the premise that there is a sucker born every minute.

Steve A.

12/31/2021

I woke up to water in the garage, coming from a leaking water heater. It was Christmas Eve. My usual plumber couldn't help me. I tried a couple of independent plumbers without luck. Parker & Sons had a plumber out in about 2-3 hours. He had to get a water heater from the warehouse and then installed it. Excellent work. Good brand of water heater. The reason for only 2 stars was the cost. My old water heater (6 years old and same size and brand) cost 1/3 (parts & labor) compared to what Parker & Sons charged me. What can you do on Friday, Christmas Eve, but pay the exorbitant cost? I understand inflation, but a new unit costing 3 times more in just 6 years? The installation was not complicated either.

Jeff M.

09/10/2022 12:00:00 SA

UPDATE, SEPT 12, 2022: I received a billing correction from Parker & Sons. They were amenable to discussion of the issue and made an adjustment.

Diane B.

06/11/2021 12:00:00 SA

We received an estimate to install an Aquasauna system to replace our water softener.
The quote was for $669, which was verbal, never provided in writing.
I showed the technician the exact system we purchased from our actual order which is:
Rhino® 600,000 Gallons with Salt-Free Water Conditioner
I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate.

We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. That was frustrating, but mistakes happen.

It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!!
How is it possible the install quote increased by almost 4x? There is NO way the actual install times takes four times as long.

We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for).

So, let's see. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone.

The install takes, at most, 3 hours. So, Parker & Sons is charging $833/hour. Even the best lawyers don't make that much!

I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most).

We're having it done for $600 from another company.
Stay very far away from this company.

Jeffrey R.

08/12/2021 12:00:00 SA

We needed a reverse osmosis system installed sooner than later. Parker and Sons came out quickly and presented me with my options...with no pressure and no tricks and gimmick. I appreciate greatly that they were able to install the system quickly.

The installer was friendly but focused and even swapped out a loose and leaking hot water line.

I would recommend them and will use them again to install some carriage lights.

David B.

1/16/2022

Never buy a water treatment from this company. They sold me a system over $3000 and it's garbage.. they said my clothes would be cleaner FALSE.. I would not have spots FALSE..

Greg W.

07/01/2022 12:00:00 SA

The worst company experience I have ever had. Three different hvac sales con artists. My ac system needed a new blower motor. 1350.00 and it's still not working right. The last ass that was here today only tried to sell me things I did not need. My ac system was working fine until they put in the new blower motor. Since Monday the system would shut off then it reached the set temp. They sabotage my system. I cannot set my thermostat any lower than 74. I have stopped payment to those criminals. I will be reporting them to the BBB. I HAVE BEEN TAKEN ADVANTAGE OF.

Joel D.

10/10/2022 12:00:00 SA

Ken did a very good of finding the problem and resolved it to our satisfaction. He was professional, polite, and represented Parker & Sons in a positive light.

John S.

03/04/2022 12:00:00 SA

Nothing but TOP NOTCH work by this company. They show up on time and get the job done right the first time and inexpensive. The reminder text messages and emails are great. Would without reserve recommend them to anyone.

Tony N.

2/23/2022

Great service, reliable. I been using this company for everything in my house. Definitely recommended

Mike T.

7/27/2021

Parker and Son Deliver again!!

The recent storm knocked out the AC to my parents house in Sun City. Caleb, I hope they got his name right, came out and was able to trouble shoot the challenge and come up with a quick, efficient, affordable solution to get the AC back up and running.

I was traveling and could not assist my parents, they felt like Caleb was part of the family, very professional and solution oriented. It is really nice to know there are still companies in the valley that are solution oriented first and not all about the money!
Thank you.

Two years ago we had Parker and Sons replace our two AC units at our home in Scottsdale and experienced the same comfortable service-
Thank you Parker & Sons.

Ben U.

10/27/2022

Found this company through costco and am very glad we did. Discovered during the appointment that our water softener was not working and also needed a couple vacuum breakers replaced. The technicians were Logan and Josh and they did an excellent job. We had a consultation late in the day and they stayed late until the job was done. Logan provided lots of good advice and gave a very honest quote. Will definitely use them next time for any plumbing help in the future!

Don B.

1/19/2022

Had issues with plumbing and a drain leak. Brett came out did a great job, knocked out a shower drain and two shower valves. Will use again!

Janielle W.

12/08/2021 12:00:00 SA

We got a brand new A/C about a year and a half ago. When we got it done Parker and Sons was fast and efficient. They had great customer service. There was a man available to talk over the loan right at our house. No inconvenience of having to go out of our way. They have done yearly check up and winterizing. They called me to set up appointments. Very convenient. I highly recommend Parker and Sons.

Deniece P.

07/10/2021 12:00:00 SA

Do your homework and read the reviews, is hindsight for us but wish we would have. After being with them for quite some time and paying $11 a month as part of their family plan we got took on up-sales on a part that wasn't even necessary and charged us over $600 for a $55 part. Our A/C needed some maintenance in Feb 2019 when we were advised we needed a Compressor starter kit and other items, we trusted them, fast forward to July 3rd A/C went out over $1300 later, a/c working again (which looked up after seeing invoice for replacement parts well under $200), then on July 8 a/c went out again! The afore mentioned compressor starter kit for over $600 apparently just stopped working and was quote a faulty item which kept compressor from kicking on and over 14 hours later to get someone out and tech was more than happy to want to sell us another one for $500 for a part that is not even needed to make the a/c run! I get that companies need to at least double the cost of products to make a profit, but over $600 for a $55 part is unethical. We have canceled our monthly family subscription and have emailed and sent letter to Parker and Sons over this practice. Given what we know now can only warn others to do your research.

July 10th update: I received a call from Daniel at Parker and Sons today and we discussed my review. We both came out of it with better understanding of how their invoices relay to the customer what appears to be a price gouge on parts and he explained how their invoice process works of combining the labor and any parts prices together. I strongly encouraged Daniel to have invoices in terms that are better for the customers understanding of parts and labor as their current invoices only upset their customers as their are many of the same comments/complaints in different forums.

Bob E.

2/25/2022

Senior citizens beware. I bought a toilet for my father in law and had Parker and sons to come out and install. They charged 450.00 to install.
A 3rd of his social security check. I will never have them out to my house again

Lenny M.

9/20/2022

Our hot water heater was showing signs of a leak so we proactively had Parker $ Sons come out and give us a quote. They service tech was prompt and arrived at exactly the time agreed upon. He gave us 3 recommendations and walked us through all options. He was extremely competent and professional. We will only use Parker & Sons for our plumbing needs.

Katie H.

7/16/2020

Initially had a disappointing experience with a smaller company. Went through Costco who works with Parker & Sons. Within an hour of going through the Costco system I was on the phone with Joe Lord of Parker & Sons. He spent a great deal of time with me tolerating my back and forth of what type of system to choose. He was not pushy either way but I knew I had to choose something. After I made the decision he was at my house in an hour. We proceeded with all the steps needed and he had the installation scheduled for the afternoon... it was SATURDAY!!!!!

Every single tech who arrived to install different aspects - was professional and clearly an expert on what they were doing. I was immediately happy not only with the major investment I made in an entire new water treatment system, I was also thrilled to invest in Parker & Sons.

I've recommended them to everyone!

Sunil P.

7/29/2021

These guys are crooks. Upsell,overcharge and use pressure tactics in upselling. You guys are the Melvins of the World.

Do not use them and always get 3 or more estimates on anything major.

Maureen B.

12/02/2021 12:00:00 SA

Parker and Sons did some drywall repair at our house. The work was terrible! Had to have the tech out three times before it was acceptable, and when the tech left the last time I was given a sand block and told to sand it before painting it. The tech was only at our house for 3 hours the day he came to do the repair. They were WAY overpriced. $975 which was $150 for material, which means the labor was over $266 per hour! Did not want to refund, wanted to give credit for plumbing or A/C check up. Would NEVER call them for anything!

James F.

11/30/2021

Great service on the front end. That would be the end where you pay. During installation I called sales agent to ask if A/C unit was used as it was scratched and sides were bent. I was told he would have a supervisor come to check it out. That was Thursday. Today after several conversations with staff I was told someone would come in 2 weeks to check it out.
The unit works fine but clearly not a new air conditioner. The fact that someone wasn't sent over to check it out leads me to believe they are shilling used equipment and don't feel compelled to make it right.
Today I realized the wooden hide that I had built was not assembled correctly and must be re-built in order to avoid collapse.
This is no way to treat customers and while I have 10 vouchers for maintenance, I would rather pay my old independent guy to keep it running. If this unit isn't either replaced with a new one or discounted we will more than likely be headed to court.

Sydney K.

08/03/2022 12:00:00 SA

My fiancé and I went to bed comfortably one summer night, and then woke up the following morning to a broken air conditioner. We called Parker & Sons hopeful that our unit could be inspected sometime in the week. We were very pleasantly surprised to hear the woman over the phone offer a same-day appointment for a few hours from the time I had called. When they arrived, they quickly diagnosed and resolved the issue. We are so appreciative of their efficient service! Thank you for saving the day!

Charlie M.

3/17/2022

Purchased 6 years ago a water softener.
Lianne Reskind, Parker & Sons Representative at Costco , Hayden Rd has always been 100 % customer
service responsive.
03/16/2020 Lianne scheduled
a service call.
Paul Barberio. a young man from NY
was the technician. After previous
services, Paul was the only person who tested the water & answered many question concerning the softener.
Client advice - Clone both Lianne &
Paul for future Customer Satisfaction !!!!

Aimee B.

10/12/2022 12:00:00 SA

I have a maintenance plan with Parker and Sons. Before the plan I put off or forgot to do my AC and plumbing maintenance. Now I get emails, texts, calls and reminders to get my $ worth with the plan. Worth it.

Marjon F.

9/16/2022

Travis came out today to service our two units purchased from this company. He was very professional and thoroughly explained everything. He was able to quickly determine what the cause of some of the issues were that we were having. I appreciate using their friends and family plan to keep out units in check and make sure they are working efficiently. They always do a great job!

John D.

7/16/2022

I had Parker and Sons install a brand new AC unit middle of June and new unit is still not working correctly. They have been back at least 4 times and now a month later struggling to get them to come back out and complete the install

Ryan W.

09/10/2021 12:00:00 SA

We are doing some kitchen remodeling which included new countertops and a new sink. I hired Parker & Sons to disconnect the old sink and reconnect the new one. Josh came and did the disconnect. He was professional, communicative and explained the process and the pricing. Since he wasn't going to be able to do the reconnect a couple days later, he made sure to tell Kevin, the guy who put it all back together, what to expect and what was needed. Kevin did great work too. He needed to stop and go get some parts since my new sink drain was offset, and he did this in a very timely manner. He was also very professional, nice to talk to and helped me understand some intricacies on my new faucets. All in all, a great experience all around. Will definitely call them the next time I need some pluming work done.

Jesse B.

5/14/2021

Horrible experience do your research before you use them. Homedepot set up a visit with parker & Son for an install price for a water heater

Joseph shows up to my home. I open the door, he introduces himself. He asked me if I wanted him to wear a mask. When I was told they would show up in a mask and shoe coverings guess not. I told him no since he was already at the door, To come in and give me a price.

After 10 minutes or so looking at my water heater and asking questions. The prices begin and of course he started with the most expensive. When I was interested in the most expensive and questioning why things got added for example ( a thermal expansion tank) I was told its mandatory. I found out later on from another plumbing company it was not.

When Joe realizes he was not going to up sell me, I made it clear that I will be returning to homedepot to make my purchase. He started to bad mouth homedepot. How he hears about the poor customer service they provide along with false information. Also that the pricing that he is giving me, that information doesn't go to the store. After several minutes of back and forth arguing. I asked him to leave my home and I will work with homedepot thank you. As joe walks out he said good luck with your problem and laughed.

Do your homework when it comes to Parker and Son they are crooks, they are not following CDC guidelines or safe practices, customer service is horrible. Like joe told me GOOD LUCK IF YOU USE THEM.

Ripped J.

04/01/2022 12:00:00 SA

In this day and age (Covid, companies having a hard time with hiring and getting parts) and being relatively new to the area I was apprehensive in looking for a plumber.
I called on a Sunday as our water heater had failed. They quickly let us know it wouldn't cost anymore than any other day, no premium for it being Sunday. Tuesday morning They sent out Damien Bustamante, I have total respect for this man. He was professional, punctual, and thorough. Damien is a journeyman at his trade for sure. He took time with us in educating us as to the issues we had and how they would be addressed. As Damien finished the job he found another issue we had that we weren't even aware of, a slab leak. He then stepped us through the steps in locating it and what the possible fix would be. The company quickly sent out another technician (Jake) to verify and locate the problem area, another good experience with someone that knows their trade. The next day Damien and his colleague (Joe) returned to fix the slab leak totally rerouting the plumbing.
I am so glad we found this company, can't say enough good things about them and our experience.
Thanks Parker & Sons!

Scott W.

05/08/2021 12:00:00 SA

I'm going to leave a negative review and I can tell you right now, judging from past negative reviews for these jokers, you're going to see a canned response from them replying to me that says something like:

Hello Scott! We can't find a record for you because of one of the following reasons:

a) you are using an alias on Yelp
b) your spouse booked the call
c) you did not book a call with us
d) something got lost in the matrix

So, I'll tell all of your right now that my spouse booked the call and she is the one who set up the estimate for this business. Not me. I am not using an alias on Yelp. This is my real name. I am a Yelp Elite member and this is my real profile. Yes, my wife booked the estimate. No, I did not book the call. My wife did. Nothing got lost in the matrix. Any viable business that needs to use the word matrix as an excuse as to why they're receiving a negative review, well, common sense should prevail to you as the consumer.

We asked them to give us an estimate on a water heater replacement and an estimate for a water softener. Let's start with the water softener nerd first, shall we? This dude comes out to our house last Friday and we're expecting him like any normal business to give us some literature, see that our house is barely 1,300 sq. feet and write us a quick estimate. Nope. The dude tells us WHY we need a water softener (we're in Arizona, genuis. We called you because we KNOW we need a water softener). He goes into the history of the water quality here in Arizona, discusses the water process in the city of Phoenix and basically proceeds to write a book for my wife and I. 90-minutes later, we finally had to interrupt this dude and tell him we did not expect a slideshow and Powerpoint presentation on the molecular structure of the water quality in Phoenix. Tell us the dollar figure and GTFO. He spouted off some bullshit answer of $8,200 and after basically laughing in his ass, we escorted him out our front door. Horrible waste of our time and his.

Called (3) other viable businesses here in Arizona. Got three QUICK estimates for water softener systems and are having one installed next week which is basically 70% cheaper than these losers.

Next, they were supposed to be here two weeks ago to do an estimate for our water heater replacement. We got the typical bullshit time estimate between 10a - 2p. 20-minutes to 2 o'clock the dude calls and says he's not coming. LOLOLOL. We re-schedule for last week. He finally waddles up the driveway and looks at our water heater and says the whole thing is out of code. He says in order to replace it, he would need to install a bunch of other bullshit like pour a new foundation and install a new roof and add on another bedroom to our home in order to get this water heater replaced. He quoted us $3,000. LOLOLOLOL.

First of all, we just bought this house three years ago and since we had one of the top, most prominent home inspectors in the Valley do our home inspection, I would think he would have mentioned the fact that our entire water heater system is out of code.

So just for shits and giggles, I called our home inspector back to our house since he lives near by and got two other water heater estimates from other viable businesses here in the Valley. I told the home inspector that Parker & Sons said the whole water heater system is out of code. He quite literally laughed out loud and said that he's heard nothing but horrible things about their shady business practices and has no idea what they're talking about. He assured me no part of our water heater system is out of code. I thanked him for his time and assumed that was the case.

Next, we had two other local business come out and give us estimates to have our water heater replaced. We got a Rheem PRO with a 9-year warranty installed yesterday by a local business for $985. LOLOLOL. It was installed the same way and I have a contract and written receipt indicating nothing is out of code.

If you want to get ripped off and love having your time wasted, by all means - call Parker & Sons. It sounds like they're the right business for the job! So glad we didn't use them. Our peace of mind and bank account is so much happier!

Angelica R.

2/14/2022

Installed my new A/C with no issue. The techs were efficient, informative and professional.

Harry K.

8/19/2021

I got an ac unit from Parker and sons through Costco a couple years ago. The unit is great, no complaints, install was easy. It comes with warranty that requires annual checkup - the tech Pat came out, and is very matter of fact with unit performance, and he checked out my older unit as well. He made some recommendations- and didn't feel any pressure for upsell. It was a big time window but once a year, whatever- I've only had positive experience with them thus far. I haven't had to use or file
Any warranty claims so hopefully if I do that's ways but so far so good

Dan W.

6/22/2021

We are in the process of purchasing a new home and needed an HVAC professional to come evaluate our system and we had a very narrow window to do it.

I knew, because we are having very hot weather, that getting someone to respond would be a challenge. Of the four or so businesses I called, only Parker & Sons could schedule us for the evaluation we needed. Additionally, they were very professional and calm and respectful.

When Hunter and his side-kick (I'm sorry I don't recall his name) arrived, they went right to work and were able to provide us with their findings and offer expert advice as well. They were determined not to leave until all our questions were answered.

For this service I give them high marks on proficiency and professionalism.

Hani H.

12/28/2021

I have the AC protection plan which is only $10 a month. They come twice a year to check my cooling and heating. Their technicians are very professional and nice. Last visit, Omar fixed my thermostat set up that I had installed incorrectly. Thank you

Vickilyn A.

9/27/2022

I had a water softner and two osmosis systems installed at my house. Angel installed everything, which seemed like a big job for one person, but he was thorough and did not rush the job. My house is older, so nothing is easy to install, fix or restore. He made sure that I understood how all the equipment worked before leaving. There was an alarm that was malfunctioning, so he scheduled another technician to come by the next day, which he did! Surprising in this world, at this time. Both were professional and efficient.

Rory C.

3/26/2022

I had an electrical issue that had been frustrating to me for three months. Previously, I had a contractor who handled household repair issues for me, but he turned out to be a snake...so I was without help to solve my household repair problems. I had been hearing about Parker and Sons for years, but never needed the help because I had a contractor. I called. Chris Cogswell from Parker and Sons came out and resolved the issue within fifteen minutes. Chris was both personable and professional. He arrived at my home within two hours of the call. The person I talked to on the phone to set the appointment was also quite personable and professional. It's a relief to know I have a competent replacement company to handle my household repair issues. I'm grateful.

Stan F.

06/06/2022 12:00:00 SA

I have absolutely no understanding for large companies that charge outrageous amounts of money for freon for an ac unit. I will not name the tech that came to my home because he needs a job just like anyone else. I will say that when he gave me Parker and Sons' price per pound, and he saw how blown away I was, he then told me he could probably reduce it by 100.00 per pound. That would have been a 30% savings. I sent him home. Today I was charged 150.00 per pound. That's less than 25% of what Parker & Sons wanted. Do not call Parker & Sons for freon. You will get ripped off.

Joan V.

2/27/2022

I discovered that my water heater had finally died! My brother uses Parker and Sons for all of his plumbing issues so I called them and made an appointment for the following day. The first technician came out at 9 o'clock and then the installer was at my home at one p.m. I had a brand new water heater by 4:30 PM. Prompt and professional I will use Parker and Sons again in the future if I have any other plumbing issues.

Cheyenne S.

1/18/2022

I've been a customer for the entire 15+ years we have owned our home. About 5 years ago we had to have a brand new AC unit installed. This company is always incredibly professional, showing up on time, and doing great work. I doubt they are the cheapest option in the market, nor are they the most expensive, but I'm not looking to cut corners and get low quality work just to save a buck, and you get what you pay for. This company has always been great to work with and I will continue to use them for all of my heating and cooling needs in the future.

Dave A.

01/12/2022 12:00:00 SA

Made an appointment for 8-10am. Technician did not show up. Missed a call from them at 4pm. Called back and they said they cancelled the appointment because I didn't answer. Super frustrating because I blocked off my morning to be available for the appointment and because I don't answer my phone while I'm in a work meeting (6 hours later), they cancel. What a joke! I'll go somewhere else.

Jeri W.

3/23/2022

Marc my technician was professional, personable, and got right to it immediately upon arrival. He took pictures and explained everything to me. I trusted him and all he was telling me. I am very pleased. Your people are your greatest asset. I am so happy to be your customer. Would love it if Marc was my technician of choice for future a/c service.

Larry P.

3/23/2022

Fast, prompt service to our A/C before summer. William found that our unit was cooling properly. He also noticed a potential issue to deal with down the road.

Daniel F.

5/26/2022

Called Parker and Sons to charge an old AC unit. The technician called and could not get into the property; He was at the wrong property. I gave the technician the correct address he climbs on the roof and tells me this is a 35-year-old unit and needs to be replaced. Yeh I know that -- He then gives me an estimate of $11,000 to install a 4 ton unit, I laughed. The technician then says.. well how much do you want to pay.. I said I'll get a quote. We replaced 5 units last year.. Folks as a rule of thumb use 1500.00 per ton for a new unit. I emailed Parker and Sons to ask if the unit was charged with freon. No response. I called two AC companies both quoted within 500.00 the same price for a new unit $5800.00 installed 10 year warranty parts and labor.

Penny P.

12/10/2021 12:00:00 SA

Always on time! Easy to understand what's needed to be done. Very efficient and timely..all technicians that have come out have been friendly, professional and nice to speak with!

Jennifer G.

6/23/2021

one AC unit went out on a Sat night..called their service. Was told someone would contact us around midnight, then be out. No call, no service.
Called the next morning. Again the answering service told us to call back when offices opened at 7:30AM, which we did.

Sydney from Parker and Sons very helpful, polite, professional. Said a tech would be out Tuesday, their soonest opening.

Did not hear anything Tues morning, so called Parker office at noon...was told we were on the schedule and someone would be there shortly. Tech did call around 2PM, said he was close by. Tech was polite, efficient, explained problem thoroughly, helpful.

So appears they have some issues with their after hours service....but in dealing with parker directly, their office and their techs, all is good and am happy.

Dianne M.

3/16/2022

We had never used Parker & Sons before but after calling two other plumbers, one couldn't come the same day and the other never returned my call we decide to try Parker & Sons. Their technician did a careful job and found where our leak was. He did a great job replacing a flexible pipe and then checked out all our other plumbing. He was very professional and friendly and we were so relieved that the fix for our leak wasn't that costly. And thanks to Parker and Sons for getting us taken care of the same day!

Shannon W.

2/17/2022

I called Tues am because I had no heat. By 2pm the first gentleman who came to diagnose the problem had already set up everything for 8 o'clock the next day for a new unit to be put up. Everybody was here before their scheduled time to prepare for the day. Everybody was super polite very clean you would never know that anybody was here. I definitely recommend them. I had two people call or email the next day to follow up. Great service! Thank you!

Ofie C.

02/07/2022 12:00:00 SA

Mikey and Rafael were fantastic from beginning to end. Timely and efficient. Clear and concise in their explanation of options and pricing. Exactly what you want for electrical help!

Tammy T.

11/22/2021

I called and scheduled an appointment. The appointment was approximately two weeks out. My window of time was from 10 AM to 2 PM. I received a call at 12:15 letting me know that I had to reschedule. That was all there was to it. I could not have my appointment. I had to reschedule. I told them no, I don't have to reschedule and said goodbye!!!!! Will never use them again and I canceled my Heater/ AC maintenance service with them also.

Edith S.

03/12/2022 12:00:00 SA

Jeffery and Thomas came to check electrical and plumbing in my house last week. Each were very polite, informative and did a thorough job of checking both. Thomas carefully layed out the device in the water heater that kept the corrosion from damaging the tank. He put a new one on the floor next to what he removed from my tank! Very obvious that I needed the new one.
He took time to readjust the timing on the booster device so I now can have hot water quickly at the time of day needed the most. Very fine service!
Edith

Lou A.

03/11/2022 12:00:00 SA

Have used them for 3+ years for plumbing, ac and electrical. Very professional people and work.

James F.

04/03/2020 12:00:00 SA

The kitchen faucet in our rental property had a leak. We contacted Parker and Sons to facilitate an estimate and repair. The coordination was very easy and they did a good job facilitating.

When the repair person showed up, he knew we were out of state and thought he'd pounce on the Coronavirus/out of state opportunity. The initial estimate was for almost 800.00 to install a faucet and replace the shut off valves under the sink. The valves are a 19.99 item ea. at home Depot and the install takes about 20 minutes. This company wanted 400.00 for that service which we declined. Since there was a leak causing mold problems we felt pressured to move forward with the faucet installation for 388.00! OK, but not happy.

After the installer left, the occupant sent a photo of the install. This guy smeared on un matching, white caulk and did not match the tan grout that is clearly visible throughout the entire countertop. When I messaged over and over to return to the house to fix the grout to match, no response. This company is over priced, will take advantage of you if you don't know what you are doing and will ignore any issues...counting the money and celebrating!

Scott O.

08/06/2021 12:00:00 SA

I can't figure out why the reviews here on Parker & Sons are mixed. I've had them install systems on 4 homes, including one project with 3 zones and high end Lennox variable speed units. They were super professional and cost competitive on all the jobs. This week, they helped me put vibraitopn isolators on a unit in a condo project where the unit owner below our condenser was complaining about vibrations. The isolator unit worked great, and the Parker & Sons job superintendent was brilliant in figuring out how to do the installation and fine tuning.

John H.

03/10/2022 12:00:00 SA

Purchased a condo which is 40+ years old. Finally after being in the home for 5 years I finally got some of the home inspector issues taken care and then some. Parker & Sons and the Electrician Ryan were both awesome. Had a fairly long laundry list of items taken care of and it feels great to have it all done and feel safer than I did before. Thanks for all the work done!

GFCI outlets (3)
new kitchen lighting
new fire alarms
replacing my breakers
new ceiling fan installed
ceiling fan repair

David J.

12/14/2021

I called because I accidentally hit a copper line installing a new vanity. Tech was great and minimized the drywall cut. Soldered in two couplers and put in the new pipe through the wall. He was clean, courteous, and timely. Parker and Sons has been great for our home with shutoff valves and other plumbing needs over the past few months. Great company!

Dylan F.

6/24/2022

Thanks for wasting my time. I set an apt for 8-10 and its 12:25 and the tech still isnt here. Absolutely ridiculous and unacceptable. I took work of for this appointment so you've wasted bot my time and money. Would rate lower if i could. DONT USE THESE GUYS UNLESS YOU HAVE TIME TO WASTE

Tom D.

5/28/2022

Well another scam. I was paying every month for service. The first time parker and sons showed up on time and did a maintenance on my a/c. I was pleased and gave a 5 star review. I continued paying the monthly charges. 6 to 7 months later, I made another schedule maintenance and I received a confirmation. My appointment was for 2 pm. I took off work and waited. At 2:40 pm, I got a call from Daniel at Parker and Sons and said the technician can't make it. Well they got all of my monthly dues and now they won't honor their commitment. Well, they boast that they service even weekends, day and night, I guess that is all b.s. I lost all of my monthly payments, and I bet they won't refund all the money. Parker and sons are so unprofessional, typical acammers.

Mark O.

09/06/2022 12:00:00 SA

I had a power outage with the whole Park Model and called to have evaluated. The technician that came was knowledgeable and listened to the issues and what I had already evaluated. He quickly troubleshoot and had the parts on his truck to repair. Great technical and customer skills.

Griselle R.

6/14/2021

I recently had a problem where I had to call an emergency plumber. I've noticed the drains not draining and then the toilet was the last straw. I called Parker & Son's. They sent out Isaac a short while later. He inspected and did his troubleshooting, then went about making the necessary repairs for me. There was clear communication about what needed to be done as well as options for me to chose from. I appreciate that.
He was polite, worked diligently, respectful and made everything work properly. I totally recommend them. And when you call, ask for Isaac.

Cindy S.

03/04/2022 12:00:00 SA

handy man or plumber? Always the decision when something goes wrong. So glad I went straight to professional help. The staff are paid a decent wage because they have knowledge and experience and I am willing to pay for that. They provided a short term and long term solution. Staff are polite and work was done timely with great follow up.

Joel C.

03/02/2022 12:00:00 SA

we had to have a gas cut off valve replaced. Derek showed up on time Sunday morning and was able to take care of our problem. He turned off everything that needed to be shut off, fixed the problem and then made sure that everything was working properly, including the hot water heater. We were very happy with his work and his professionalism!

Ursula M.

03/01/2022 12:00:00 SA

Everything worked great. I have the 2x a year plan to have them come my a/c unit and the air handler. The technician was friendly and helpful. Will keep using them.

Dennis M.

03/01/2022 12:00:00 SA

The Parker & Sons (P&S) plumber, Richard, was terrific. He tested the water purity, pressure, and identified actions we can take with P&S for water filtration. We have now joined the Family Program to manage our water quality through out the year.

Frank S.

4/20/2022

Alright folks. Let me be clear: stay the hell away from this company. When they're selling you something, they have outstanding communication and customer service. After they get your money, they don't give a crap about you. Last month I bought a complete new ac system. Almost 20 grand. When they installed it, they didn't have the correct number of thermostats, nor did they have the correct filter sizes for me, even though the salesman documented everything. Oh, they broke a picture frame while they were here as well, and didn't pay for a replacement. Anyway, I had an appointment for today between noon and 4. I called at 4, no tech. Asked to speak to a supervisor, and one called me at 5. She assured me I was a valued customer, and that the tech was finishing up a job and I was next. I called again at 7, no tech. This time, I was told that the 1st tech, tyler, wasnt answering his phone. So, i got bumped to eddie, the 2nd tech. Again, he doesnt answer, and I got bumped a 3rd time to Brock. Again, I was repeatedly told I was next, and the tech was finishing up. I called again at 930, guess what... still no tech. Of course, Brock wasn't answering dispatch, and the guy on the phone told me that they had no one to send me. Apparently, just because i was only having a thermostat installed, i was considered a low priority, so it was ok to arbitrarily disregard my appointment, and not even give me a courtesy call. These people are un-freaking-believable. How the hell can 3 techs refuse to answer didpatch and still have jobs at the end of the day?? They flat-out shined me on and lied to me multiple times. But hey, at least they got my 20K.

Dustin K.

06/09/2022 12:00:00 SA

Was approached by a representative at Costco who set me up for a free water softener tune up. The repair person showed up and looked at our water softener citing issues it had. He changed some settings and then began to attempt to sell me a new one. I asked the tune up was a pitch and he laughed and said yes. There was no tune up involved other that changing a setting on the water softener and opening a valve more. During the meeting, we engaged in conversation where he began to tell me his very conservative political views and several derogatory comments about other views and races of people. The ones that are causing all the problems, as he stated. The next morning we noticed the water softener overfilled during the night and began leaking everywhere - my garage was partially flooded and the elevated platform covered in Sheetrock drywall that my furnace, water heater, and water softener sat on was damaged. We could also not get the water softener to work anymore. I contacted a manager at Parker and Sons who denied all my claims and told me I should have just bought a new water softener. When I pressed he asked, what do you think we are going to do, put in a new water softener as compensation. Isn't going to happen. Highly unprofessional company that isn't willing to fix issues they cause. Their free water softener tune up is a bait and switch sales pitch. Be warned.

Phil A.

6/29/2022

I'd search around before you use these guys they are very high priced. They are quick to respond but they are very very pricey. $3800 dollars to repair a broken water line that was easy to get to and they left excess scrap materials under my home. They charged me a leak detection fee after I showed them where the leak was located. Then they started adding in numerous charges for completing the job.

Willy V.

7/18/2022

Last week, I was ready to take a shower after bowling league night and as I turned on the shower, I heard a clicking sound and as I tried to turn it off, the water kept running and panic on what to do. Then, turned off the water from out front, called couple of places first but Parker & Sons were 24 hour service and got a customer rep, Shelby. She was very professional and understand my concern with the shower and all. She was able to get me on schedule the next day and put it as emergency to see if we could get someone out sooner than the later appointment. The next day came and Jason, the technician, gave me courtesy call and giving me ETA on when he would arrive to the house. Once he showed up and saw the shower, he immediately noticed the handle is broken and also, explained the shower handle was too deep into the wall. Had to replace the handle, cartridge, and trim plate so he went out to get some parts and got this all done in under an hour. He was professional and gave me price and did all the transaction. I am going to call Parker and Sons again for future jobs when it is a emergency or installations that I couldn't do.

Lana C.

2/24/2022

Justin Jones was an absolute pleasure to do business with. Professional, on time and honest. I will definitely call Justin for all future repairs. You've got our business.

Ted J.

5/21/2022

Had an appt for about 3 weeks for them to come out for AC preventative maintenance and had t ogive them a 4 hour window on a Friday(2pm-6pm) They confirmed the day before and we planned our day to accomodate. Never heard from them all day until i sent a text telling them how unhappy we were with their lack of performance. Went to another company and have them out the following day. I will never use Parker and Sons in the future if this is the way they run their business.

Michelle M.

6/25/2022

There are many reasons to stay away from this company. First, we called them to see if they would replace our smoke detectors. Quoted us a $1200! No thanks. Ended up doing it myself for $75. Next, we are having issues with our toilets running so yesterday we called them to see if they could fix them. They gave us a window of 10:00-6:00. By 2:00 we called to see if they were coming soon and they said they tried to call us and we didn't answer so they cancelled the call. Nope, no call at all. No missed calls, no messages. So they said they would now send someone out between 2-6. My husband called again at 4:30 and they said the same thing. Nope, no missed calls. They said, Oh this happens sometimes with certain cell phone carriers. We will definitely be there by 6.. 6 rolls around and still a no show. Called again and they said the same thing. we rescheduled one more time for this morning. Plumber finally showed up and proceeded to price gouge us on fixing the bolts and flapper and to rebuild the toilets. $1200!!!! OR WE could go buy 2 new toilets and they would install them for $850. We told him his price was insane and he said I agree that it is too expensive and I would shop around for cheaper prices.

Kathy H.

3/17/2022

We have been with Parker & Son's for several years now. Yesterday's appointment for our inspection by Jimmy was handled like all the others . Courteous, friendly, and with a knowledgeable technician.

Bob K.

06/07/2022 12:00:00 SA

Scheduled a $79 PM service on residential unit. Made sure to ask sales rep several times if this includes cleaning out the exterior unit, tech said it didn't and quoted absurd 700+. Typical shady contractor practice. Asked them to make it right and they said if you sign up for our monthly service package we will. Might have been ok if they also hadn't rescheduled my Sunday service two hours past the window of them supposedly coming. Would take your business elsewhere. The tech was polite and thorough with what work he did do.

J G.

2/23/2021

So the issue with Parker and sons is the cost- whatever you *think* your estimate will be, triple it. From HVAC, to plumbing- electrical... they are just over the top expensive.

Yes, the service and techs are too notch and generally spending a bit more for quality is the correct thing to do. So this review is NOT about those techs, it's about the corporate price structure. Alas, this is like buying a Bentley when the end result is the same as a Honda. There is zero reason to spend so much more when there are plenty of companies who do work that is equally good for considerably less. There are companies that charge reasonable (not cheap) prices that don't make you feel like you've been bent over.

If you have money to burn- call Parker and sons. Again service techs are great- but be ready to pay!

Pat L.

05/05/2022 12:00:00 SA

This company came out to do a checkup on our 12 year old AC unit. We felt they gave us an honest assessment of what was needed to keep it running through the summer. They provided us with options and we ended up purchasing a new system. With the money we needed to put into it, the discounts including a $1,200 APS COVID rebate, as well as the efficiency savings we are going to get for years to come it was a no brainer. It's a great company and they did an excellent installation and were very professional!

John D.

11/07/2021 12:00:00 SA

Parker and Sons is a scam. My review isn't directed at their technicians as I understand they 're just trying to feed themselves and their families, but rather my review is directed at the owners' business model.

From what I gathered after having two appointments with them, within the same day, different technicians, unrelated issues/services, is that they are required to charge $700 minimum for all and any work. If the job isn't $700, they'll make up additional work and attach excessive charges to meet their quota, at the customer's loss.
And I get it, Parker and Son's advertises on TV a lot. Their business model is aggressive advertising to get into as many homes as possible and take advantage of people in need who don't know any better. Their customers are mostly paying for Parker and Son's to continue running their ads.

I needed a single, corroded nut removed from underneath my countertop: $700
There was a miscommunication between P&S and my wife when scheduling, so this guy showed up expecting to install a RO system under my sink. I had already installed 3/4's of it, but the aforementioned nut prevented me from attaching the faucet to the countertop. This guy complimented me on doing almost everything already, and then proceeds to quote me $700 for him to finish the job. For reference, the entire RO system can be held in my arms, and I'm a petite man. Again, it's not his fault, I'm sure the owners force him to offer excessive charges or nothing at all.
As far as the nut went, he offered me his own pliers to try removing it myself.
How about No, you're the plumber, and you're here, you do it for $20 and leave?. I am appalled.

P&S sends out their second guy that same day to remove an existing sink faucet and replace it with one already purchased by me in my home, that my wife wanted done:
$330 to replace the faucet, and an additional/separate $330 to replace 2-3 valves connected to the faucet lines.
Now I'm no plumber, but I did almost install an entire RO system myself and I can confidently say that those few valves didn't need to be touched to install the new faucet; yet, this guy refused to service only the faucet for the quoted $330, because my valves (completely unrelated to the faucet work) would hurt the integrity of his work. Again, I am appalled.

Parker and Sons wanted $1400 from me to essentially remove a couple nuts and pop on a couple faucets, for what shouldn't have been more than a cumulative single-hour's work.

I recommend to others that they stop short of drinking and bathing from their toilet bowls before allowing Parker and Sons into their homes.

And again, I can't emphasize enough how this isn't the fault of the technicians. They're employees, and it's pretty obvious that the unethical services are mandated by their employers. I wish the guys who did quote me the best.

Do not let anyone you love call Parker and Sons.

Susan W.

7/15/2022

Scott came to our house to perform routine maintenance on my air conditioner. He was polite, knowledgeable, and took his time explaining to me areas of my air conditioner that were working well and things to watch for in the upcoming six months. I called Parker and sons and asked if I can help him as my regular maintenance person. I felt safe with him in my home! Thank you, Scott!

Michael T.

12/29/2021

Parker & Sons to the rescue once again! The widget that brings water into the house from the main was leaking badly as it had been badly repaired by our contractor. Parker & Sons came out on a Sunday and within 15 minutes or so had the entire problem fixed completely. They are timely, professional and polite and take the time to show you what the issue actually is before diving into expensive repairs that you don't actually need. I have never been so happy to recommend a tradesman. If you need a plumber you should really check these guys out.

Bill W.

02/08/2022 12:00:00 SA

I need to disclose that we did not use Parker and Sons for our A/C replacement but I wanted to leave a positive review anyway.

We needed our 15 year old unit replaced. The home Warrantee people, Parker and two other companies all agreed ours was done. I called Parker because they had done a repair for my brother and they had been honest and treated him well. He had been told by another company that he needed a replacement but Parker found the real problem and fixed it for under $100.

They came to our house and did a lot of diagnostic work and proposed both Lennox and Bosch. Both are good systems and I was happy with the repair guy who came out and then the sales person who came out because the repair guy agreed it did not make sense to repair our unit.

We had three companies look at the job and we did not choose the cheapest proposal because the cheapest one used a manufacturer I did not see as the quality we were looking for.

In the end we elected to have the company we had been using install a new Trane unit. The decision was primarily based on a big price difference, and that we could stay with company that had been doing our maintenance for years, but ,had the cost been closer I would not have hesitated to use Parker and Sons.

David G.

02/04/2022 12:00:00 SA

I've used Parker & Sons' Family Service Plan sine I moved into my home in 2016.
Every service has been handled quickly, professionally and at a reasonable cost except one and when I called to express my dissatisfaction with that technician another one showed up at my door in less than 30 minutes and redid the work to my satisfaction and with no further charge.
That's what I consider genuine customer service and I recommend this firm to anyone who asks.

Pat W.

02/03/2022 12:00:00 SA

I was very pleased when Shawn told me he would fix my water heater, because I had been having issues with it for awhile. Shawn was so patient and even answered all my questions, (and I had a lot!). He was not only knowledgeable, but also friendly and polite. I feel like he went above and beyond just fixing the problem, but did his best to insure that this water heater would stay fixed.

Cadence J.

11/22/2021

*False advertisement* They offer a free quote for new units. Scheduled for the free quote, after scheduling issue with them rescheduling on me, a technician came and saw the current nonworking unit (took approx 3-5 min max) and at the end when he said he had the quote ready he would not release it without paying the $189.00 fee. Technician drove away as I was on the phone trying to get ahold of someone in their office. False advertisement felt like it was a hold up for ransom, Extreme waste of time, incredibly disrespectful, and We will be taking our business for a new unit somewhere else. Never recommending this company to anyone!

Pat F.

8/29/2022

Patrick and assistant put the lights in my florescent kitchen lights. Sounds simple, but I have always had trouble with it and help. They were pleasant. I did not like that no one could tell me the cost until they got there.

Miguel V.

10/13/2021

The team at Parker & Sons did a wonderful job communicating throughout the process. Shawn was awesome and polite. Thank you for coming out and helping us with our problem.

Cecil O.

02/02/2021 12:00:00 SA

One star. They're more of a sales org than a service company.

Most homeowners who do not know how their systems work and are at the mercy of the so-called tech. My experiences with them are they try to sell them new products, unnecessary accessories and warranties. My wife has been led to believe by these guys that we needed a special ________ for our AC or a new _____ for the heater... Only to tell me a totally different story when I question them on the specifics and the issues. And when another expert is consulted? The add ons and services touted by Parker and Son's were unnecessary.

This company seems to incentivize their employees to sell stuff rather than offer service and as such, I do not believe that offer an honest service.

Caveat Emptor!

Jay C.

5/20/2022

Technician was here the other day. He was extremely professional and perform the services and even cleaned up after he was done. Randy was a awesome technician and even gave us an estimate for additional upgrades to what we purchased. Parker and Sons are great and always on time.

Kris O.

1/31/2022

Shower head was leaking, and technician came out and took a look at the issue and fixed the leak and installed a new faucet. Also did a great job in fixing another issue in the bathroom. Work was completed over a Saturday, which was very nice. Did not have to take time off of work and spend the day waiting. Technician made the appointment and was on time and work completed to our satisfaction. This is the third time we have had work done by Parker and Son's and will use them for other issues and maintenance in the future.

Rick R.

12/10/2021 12:00:00 SA

Furnace and air conditioning installed by Parker&sons's a year and half ago. The smart thermostat that was installed started having issues. Got ahold them and they came the next day. Matt the service tech was great. He explained the issue and replaced the thermostat with a new one (different brand). Definitely made the right decision in choosing Parker&sons.

Pat C.

1/29/2022

The company was very professional. They where on time, they analyed the problem, did a underground scope with pictures. Three men came and did the work and cleaned everything up spotless. Will always recommend them and will call them if I have anymore work to be done.

P. Ewing

Kyle N.

1/28/2022

I've had two instances within a matter of months where I had a water heater go out and a water line leak outside of my property causing serious issues. Josh came out to service the water heater and did an excellent job quickly diagnosing and providing me with options to replace same-day. My outside water leak was diagnosed in the afternoon and repaired/serviced first thing the next day by Marcos. These guys know all know how to provide fast and efficient service - any delays were communicated to me PRIOR to the delay and I've never had a BETTER customer experience in dealing with serious issues with home ownership. I highly recommend and refer Parker & Sons as my Go-To team! Thank you Josh & Marcos for all of your help - I hope not to see you again although if it is needed, I am happy and confident to make the call to your company!

Lexi H.

1/28/2022

The electrician that worked with me from Parker and Sons was super friendly and helpful, he was clearly knowledgeable and did a really good job with fixing our outlets and switches

Jody K.

01/02/2022 12:00:00 SA

I have used Parker & Sons several times over the past 6 months to do work at my condo and my house. Here are the things I love about working with this company:
- Always talk to a 'live' person when calling
- Phone representatives always knowledgeable and helpful
- Techs/installers always on time. In fact, two times the tech called to say he could arrive early!
- Techs/installers always take the time to explain and show you what is going on with issue
- If appropriate, offer options for fix without pressure to take most expensive option.

Yes, it's possible you pay more, but I like the peace of mind that comes with knowledgeable staff (both phone staff and techs/installers), they arrive on time and just feels like no hassle when scheduling and getting it done.

Kurt S.

01/12/2021 12:00:00 SA

Called for what I expected to be a warranty repair on a hot water heater.
They wouldn't give an answer as to whether it was covered, over the phone, and instead said they could have a guy at my house this same morning. He showed up in less than 10 min. and proceeded to tell me he needed to replace the 2 heating elements and a valve, but he wouldn't charge for the valve. Watch for these sales tactics, kiddies. I still thought it was covered at this point, until he tried to give me something for free.

Long story short, they are ridiculously priced. They charged me $440. I found the same parts at HD that were replaced by them, for $35. I could have purchased an entirely new hot water heater for what they charged doing a 5 min job.

Now for the lesson for you all, save $400 and buy the parts at HD and watch a 5 min youtube video on how to do it. Since that's what I did when these so called better parts needed replaced again by me, less than 2 years later.

Abee J.

03/11/2020 12:00:00 SA

Our water heater rusted through... and must've been leaking quite a while before the water made it to the broken gasket that let it get into the walls. Water and wet drywall everywhere. It seems like these things always happen on Saturday or Sunday... which means no dishwashing, no laundry and no showers until someone can get out to look at it. Unfortunately, this is the second time this happened to us... but fortunately we already knew who to call. A quick call to Parker and Sons and they sent a master plumber (who called a second master plumber) our way who then exceeded all expectations! I must admit, I was surprised to find such talent so easy to come by!!

We opted to purchase a tankless water heater. Our home wasn't plumbed for gas, so a new gas line would need to be run. Our plumbers knew exactly how to solve each problem that came up. Dave worked with us to get the proper permits from the city and completed every step by the book!! Future Junior plumbers would do well to learn under his skill! He was efficient, smart, kind, and boy, does he know his trade!! I am confident that our new water heater will meet all our needs for years to come with no more worrying about 50 gallons of water leaking and ruining walls and floors!

It's so nice to have a go-to company for plumbing and so many other things!! Thank you, Parker and Sons and Dave Kerrigan and Justin for a beautiful new system and for taking such comprehensive care of your customers! We are able to sleep at night because of you!

Deanna F.

10/18/2021

Well, here's the longest story ever. AC not working. Called them. Tech comes out. I think the issue is you have a short in the line. You need an electrician, not me. He calls his electrical side. They say they cant come out until next week. I say I'm going to call another electrician. The other electrician comes, says I need a new breaker, installs it. AC still doesn't work. Call for a different AC person to come. Meanwhile, PandS electricians show up later that day, after I had paid for the other company. They say think it's the transformer, and their guy should've known that. So I paid for the other electrician for nothing. Different company came today and replaced the transformer. This whole mess up has cost me 5 times what it should have if they had diagnosed the issue correctly the first time. Not happy, never recommending.

Julie P.

1/17/2022

Last year i needed a 3rd review of an ongoing big plumbing issue we had. I chose Parker and Sons who finally resolved the issue. I decided to change to them for my A/C semi annual maintenance plan and our tech, Travis, showed up on time, completed the work efficiently and did so with a great attitude. I have never felt pricing was unfair and i am a savvy shopper, just ask my husband.
Best regards- JP

Brian W.

11/01/2021 12:00:00 SA

Miguel, showed up on time, actually he waited a few minutes for us. NO MASK, NO PROTECTIVE COVERING OVER SHOES. Left our showers filthy from his shoes. I can deal with that! Then could not finish the job correctly for the lack of parts. He showed me what he claimed I could buy anywhere for very cheap. Told me I could buy it at Home Depot! I checked 3 different H.D. Never heard of this part. He fixed one shower. He left the other for me to repair. I called back to Parker and Sons and was told I will be put on the down time list.
I understand that my H2O problems are not Parker &Sons problems. However I do don't claim to be able to fix anybody's problems.
BEWARE!!!

Heidi B.

06/07/2022 12:00:00 SA

They just put a new AC unit in my sons house & they were very prompt & quick and priced reasonably. I called regarding my ducting system and the were very caring & helpful. And you actually get to talk to an actual person when you call them

Phil W.

01/10/2022 12:00:00 SA

My water softener failed and started dumping water out the over flow. So I contacted Parker and Sons to check it out. After looking at options with them I decided to get a new water softener and also have the old piping and valves outside my garage replaced as the water pressure coming into my house was too high. Issac Nieves, the tech that did the work, really did a superior job. He worked 7 1/2 hours doing everything and didn't even take a break!
Parker and Sons is not the least expensive company around the Scottsdale area but they do great work.

Joyce S.

10/06/2021 12:00:00 SA

I took half a day off work just to get a call saying they were too busy and couldn't make the appt that they could come tomorrow or the next day. They showed up the next day just to tell me it would cost $550 to tighten and adjust a brand new faucet put in less than 2 months ago. I obviously told him we wouldn't need his services.

Estevan C.

02/01/2022 12:00:00 SA

Parker and Sons didn't charge us a late-night service fee like the competition and arrived much sooner than expected. Jed was able to get our line cleared and functioning again very quickly. He also did a great job of leaving everything cleaned as we had it!!!

Jeremy V.

01/07/2022 12:00:00 SA

Nikolas did a great job on my ceiling fan installation. He made sure it worked properly and threw out the old one for me. Additionally, I appreciate that I was quickly able to speak to customer service on the phone. Thanks Parker & Pals!

Bruce U.

4/21/2022

Parker & Sons has always been prompt, personal and professional to respond to my HVAC / Reverse Osmosis / Soft Water / Plumbing home needs. They have installed installed 2 New Lennox HVAC Units & Air Handlers plus New RO & Soft Water Units within the last 3 years. They Routinely Service including the replacement of HVAC return air filters! They are also COSTCO Preferred Contractor which means New Install Savings $

Andrew J.

01/06/2022 12:00:00 SA

I had a potential nightmare scenario, plumbing in the house backing up, had to shop vacuum water to prevent damage. Called Parker and Sons for help. Taz showed up that day to snake the main line of the home and cleared out what looked like roots. Crisis averted so far.
They then have a complimentary camera inspection and pinpointed the intrusion, 5' of roots in my drain line.
The NEXT DAY they had a backhoe out to dig up the line, remove the roots, and fix it the right way.

I don't believe they were the cheapest but I got what I paid for and I don't have to fear a flood for many years to come.

Betsy C.

04/11/2022 12:00:00 SA

Our kitchen faucet was leaking, so I bought a replacement faucet and had Parker & Sons come out just to install it. The installation cost was nearly $500 - more than twice the cost of the faucet. The workman even showed me on his iPad that this was their standard pricing. It seemed exorbitant, but I was desperate, so I agreed. I'd like to say I'm happy with the work, but our faucet sounds like a kitten crying in distress when we use the cold water. It was alarming at first (especially for our cats), but I'm getting used to it now. I wouldn't recommend Parker & Sons even though they were nice.

Michelle H.

5/20/2022

My upstairs AC went out on Wed night and I called Parker and Sons and 8 am and they sent out Pat (one of their technicians) right away. We didn't have key for the paddle lock to get thru the hatch because the unit on on the roof and Pat went the extra mile and got bolt cutters and cut it off. He diagnosed the problem right away and was able to locate the part locally and picked it up. My AC was up and running by noon!! Excellent service with a fantastic warranty too. Glad my neighbor recommended Parker and Sons to us. We would definitely recommend them and especially Pat (he is very good at his job).

Warren M.

5/25/2021

Hired Parker and Sons to diagnose and resolve electrical and HVAC problems with our relatively new systems.
An appointment was made and confirmation was received. On the day of the appointment we received both a phone call and a message with a tracking application for our technicians progress.
When the tech arrived, he was prompt with preparation to get to work on the problems. As he progressed through each diagnostic step he communicated his findings clearly, explaining how each finding may contribute to the symptoms we saw. Finally, he proposed a resolution while supporting each proposed action with his finding. No time was wasted. Conversation was meaningful and relevant.
All around, we were completely pleased.
Thank you, Brenden!

Kim Aaron M.

09/03/2021 12:00:00 SA

We called to get our filter changed on our water. Luis came out tested our water, he was so polite and informative. He told us that both membranes had failed, but that he could get them fixed. He was quick, courteous, and easy to talk with. He answered all of our questions and made sure our water softener was working correctly before he left. Luis did a fantastic job, he was professional, helpful and went beyond the scope of the job. Thank you Parker and Sons.

Jody C.

9/22/2021

We inherited a service plan with Parker and Sons from our home's previous owner. They came out and did an A/C inspection. They were on time and helpful. We will continue to maintain a service plan with them.

Jordan N.

10/03/2022 12:00:00 SA

I called Parker and Sons to do a simple addition of an electrical outlet and to move a coaxial cable. Nothing major and what I expected to be a fairly simple job for Parker and Sons. The technician that came out was very nice and answered any questions I had, however, I was quite surprised to find out that I was going to be charged double because the tech said he would have to go in through the attic to make these two simple moves take place. The double charge was going to result in $1000 cost for this simple project. Something did not seem right to me and so I decided to explore other options to see if would require the intrusiveness of going through the attic to complete this job. Upon looking on Angie's List, I was able to find an outstanding electrician who completed this job in a mere thirty minutes and had no reason to go into the attic at all. He was able to make the moves I requested for the electrical outlet and the coaxial outlet all for $483! Parker and Sons, I would ask that you use this as a story to your techs to understand if the jobs they are being requested to do are really that difficult or if they are just don't want to put in the time (30 minutes in this case) to complete. Definitely lost a customer for life with me and the individual I used just gained a future customer for my business.

Kathy J.

5/18/2021

It was a pleasure dealing with Ryan Wildfong when he came to my home this spring. I had made an appointment for my spring HVAC system maintenance I have done every year.

Ryan was polite, respectful, followed Covid protocols and was friendly as well. I have requested he come to my home for every maintenance service from now on.

Thanks Parker & Sons!

Mike w.

2/23/2022

We had Parker and Sons put two new ac units in for us. From the first call, to the clean up everyone was knowledgeable and professional. They removed our old units and even our two usable evaporative coolers. The lifetime guarantee was a huge selling point.

Kim H.

09/09/2021 12:00:00 SA

I needed to coordinate getting a new A/C for my mom's home. Using Home Depot they connected me to Parker & Sons. Ted came out and explained the options and expectations. He was great to work with. Roberto and Genaro came out for the install and were both excellent. Roberto was very professional & helpful with all my questions. They were fast & efficient. A/C unit is working great so based on customer service thus far they deserve a 5 star review.

Mary C.

6/29/2022

I had used Parker & Sons at my previous home so I wanted to use them in my new (to me) home. I trust them and their quality of work. I have now used them for A/C, electrical and even bought their home insulation package. I was pleased with the work. They are a fair value. I tried one other company for a simple job and while cheaper, I was not happy with their competence. All of the techs that have come to my home from Parker & Sons have been very friendly, efficient and professional.

Joy P.

1/21/2022

Thanks Parker and sons, will not used another company after the great service received

William R.

11/10/2020 12:00:00 SA

I used Parker and Sons for a new install of my A/C unit and signed up for all my heating and cooling checkups with an easy payment program. The techs have always been very professional and their service is A+

I recommend them for any service.

Beth M.

11/02/2020 12:00:00 SA

I'm not sure why there aren't more positive reviews here. Parker and Sons is not the cheapest out there, but they provide consistent service, are available for emergencies and do good work. They do the maintenance on my HVAC system, re-insulated my attic, sealing everything tight, and just installed a tankless water heater after our old heater decided it didn't want to hold water anymore.

Professional, safe (masks worn at all times), and worth it.

David R.

09/12/2021 12:00:00 SA

It's a hard review to do and I want to be completely fair, but yes, I have serious complaints.

I have a 2-story house with 2 3-ton AC units 1 for each floor. Both have the condenser unit outside and the air handlers in the attic above the 2nd floor. The upstairs unit stopped blowing cold air, but the downstairs unit was operating perfectly - was... My units are 21 years old, and I understand they've outlived their life expectancy, but they were working that day, maybe not efficiently but they cooled the house just fine.

I called for a technician to come out and diagnose the issue with my downstairs unit and give me a quote on replacing them. The technician that came out was polite, courteous, knowledgeable, and informative during his diagnosis of the problem unit - a bad capacitor no biggie.

After that he wanted to look at the furnaces in the attic, which I had already moved a bunch of stuff for total access. From this point forward there is 'zero' communication on what or why he is doing what he is doing. I assume this is because I still wanted a quote for replacement, and he would need to see what equipment we have or maybe he was still doing the basic diagnostic which should be part of the repair of the broken unit. What was odd to me was he immediately opened the panel on the working downstairs unit, I thought okay I'm going to let you do your thing and left the attic.

~20 min later: He comes down and I need to pay him for the original capacitor replacement on the non-working unit, which my wife and kids are now happy to see and feel working (at least it appeared so when the upstairs was 95F.) No problem 'PAID'

It did take a long time ~90min for the technician to leave my home at this point. Yeah, he was working up quotes on his phone, but I repeatedly reminded him I will not sign anything today and I have email, he just refused any social queues to leave or tell me anything while he was playing with his phone, for all I know he was placing football bets He also continually made phone calls, presumably to prevent me from talking to him. Eventually he started giving me quotes 1st 21k/unit then 18k/unit then 23k for both and finally all the way down to 18k for both units. It was super uncomfortable to watch. I am sure he was working on the quotes to be honest, but it was very awkward.

Eventually while he was packing up, he got on the phone (speaker phone) talking to someone about his next job. Then he had to go upstairs to get some equipment, stayed up there on the phone for several minutes before he left. And then ~5 min later knocked on the door and left his tools upstairs, very odd still on the phone had to go upstairs into the attic to get his gear - all still on the phone.

Not long after he replaced the capacitor on the upstairs unit and left, we noticed the downstairs unit suddenly does not work correctly. It appears it might run for ~5min and then stop. Additionally, the upstairs unit that was fixed with a simple capacitor replacement barely blows cold air now that we've been able to observe it over some time, this unit used to have a very strong air-flow.

Regardless of whatever the problem(s), I am not saying a Parker and Sons technician sabotaged my systems - but it sure feels like it, I will not be calling Parker and Sons to look at them, I will not be getting replacements from them either.

Donna M.

10/14/2021

Ridiculously expensive. My quote for dishwasher installation which required an extension on power cord and drainage was $887. Seriously? More than what my dishwasher cost. Steven was amazing and very professional. Explained everything in detail. Hated to tell him no. Cost was just too crazy!

Susan L.

05/05/2022 12:00:00 SA

I was very pleased with the gentleman who performed a service call on my installation of my insulation. He was very perfessional and curtious.He also had no objections to masking up.

Krissy L.

6/18/2018

I can honestly say these guys are the best! One month ago my AC went out and I had another company who wanted to charge me several thousand dollars for new compressor. I got a second opinion with Parker and Sons. They told me everything was fine, that I needed to let it thaw out because it had iced up and not to run it so cold. They left and the Ac was working perfectly and they charged me NOTHING!

Last week I had a random flood in my kitchen! It happened at night on a Sunday! I was running around freaking out as how to make it stop. I figured it out temporarily and I called Parker and Son's and they sent out a Technician (Christian) right then. He showed up at 11 pm on a Sunday night. He looked around to make sure things were shut down properly and made me an appt for early Monday morning. He assured me that everything would be ok until then. So I was able to sleep and not worry:)

Monday morning a different Technician (Josh) showed up
Early and spent several hours evaluating the situation and finding where the leaks were. He was so professional and nice. My house was A big mess and he just happily worked around it all. He ended up finding several problems and changed out some parts on my water heater and other things. He made arrangements for a restoration company to come out to fix my cabinets etc from damage and set up appt with Christian to come out and fix my pipes.

Friday came and Christian showed up early. He re-evaluated the situation and explained what he was gonna do and how he would do it. He spent many hours fixing my kitchen pipes. Made several holes in the wall and Ceiling and fixed the pipes in several places. He covered everything with plastic before he started so it would stay clean and nice. And after he finished he cleaned up his mess and showed me everything and explained so I knew what was done and where the problems were.

I am extremely impressed with Parker and Sons. They were honest, dependable, reassuring, and professional. The job is not completely done yet, but it will be soon. They were reasonable in prices. And I wouldn't call anyone else again.

Kudos go to Josh and Christian! You both did an outstanding job and I would trust both of them for any job in my home!

Good job Parker and Sons! You have a customer and friend for life!

Ken M.

6/16/2022

Just had Parker & Sons out to do my RO Filters. We used have another company service them. The Tech did a great job. Explained everything and the cost was 1/3 cheaper than my other service. In fact he also checked our water softener system which was setup incorrectly by the same company that was servicing our account. He even tested the incoming water to the house. He explain every step. Outstanding service!

David G.

10/19/2022

Oh my! Saw an ad said 89.00 service call and troubleshoot. Figured alright they can come out and and worse case its 90 bucks. Guy comes out says its my breaker, I told him never had an issue with the breaker, it has never tripped or faulted. Told him I replaced the GFCI outlet already and the outlet still trips but the breaker does not! I am not a master electrician however if the outlet is tripping but the breaker is not that tells me there is a short in the wires between the breaker and the outlet. The fool doesnt even want to check. He swears its my GFCI outlet because it is a 20 amp GFCI and my breaker is wired for 15 amp. I ask if he has a 15 amp outlet he said sure but it is off color I say no issues. He says that will be 795.... WAIT WHAT 795 like in hundred... Yes. FOR WHAT! oh for the diagnostic and the outlet! EXCUSE ME that outlet is 25 dollars at walmart you have been here less than 30 minutes and removed one outlet faceplate and stuck a meter against some screws! and you want to charge me 795 dollars for one outlet that takes less than a minute to wire! Oh here let me adjust it. 495! Excuse me again for what your ad said 89 service call and quote. I decline service and refuse to pay telling him leave everything I will put it back together! I call the office and explain and they claim the prices are fixed and the technicians cants over charge people! First 795 for a diagnosis and replacing a single gfci outlet and TWO if the prices are fixed then how did the technician drop 300 bucks off the top the moment I complained initially! What ever you do do NOT use this company.

Hazy 1.

11/05/2020 12:00:00 SA

Well, it started well, but ended beyond unacceptable. I booked an appt online for an estimate to service my reverse osmosis system.
The website clearly indicates that that the estimates are free, which is industry standard, unless its for an HVAC visit.
The process was easy and I booked for a 12-4pm timeframe the same day. At around 1pm, Austin arrives at my front door. This is how it started.( I should have asked him to leave, but I was being patient). Austin enters and we confirmed my request for an estimate which he acknowledged. I asked him how his day going. His response? I just fix what other people break. Really? That's how you talk to a customer?
He continued to perform his estimate and explains the issue is the membrane. Now, keep in mind the membrane is a $30 part with 3 quick connects. Takes about 10 minutes to change. He then quotes me $187 to change it!
I told him that I asked for an estimate on a complete service but based upon that ludicrous quote, we wont be doing business. He then informs me that there is an $84 service fee!!
I kindly reminded him of the websites statement concerning estimates. He stepped out to make a call, then promptly decided to depart.
I then found and called Pentair, formerly Aquascience. There charge for a complete system service including the membrane?
$89 for the service, $34 for the membrane!!
Buyer beware when dealing with Austin & Parker and Sons!
Oh, a funny side note: I went to our local Frys an hour or so later and lo and behold whom do I see alseep in his company truck? Yup..Austin!!

Kim D.

3/29/2022

Wish I could do a no star, had them out to change a shut off value on a refrigerator drink water system they charger us $500.00 for $20 parts and was at the house for maybe 20 mins. The guy was nice and felt bad for charging us so much but didn't have a choice, I guess. Will never us them again for plumbing needs. Unfortunately, we bought a new air conditioner from them last year other wise we would change that also.

Deanna G.

11/18/2020

I hired P&S for a new HVAC unit for $10k; it was good but overpriced.
I hired P&S to fix a plumbing issue and once I paid them $1k they walked off the job leaving the plumbing unuseable. Next day the technician had me waiting all day for him to complete the job but never showed. The next day his supervisor told me he would give me the parts and I would finish installing it myself, he never showed up. I went to Lowes and bought the extra plumbing parts. Eventually they did show up uninvited to sell me a water softener, more Melvin's than I can count to include supervisors. Do not pay them until your satisfied bc they'll leave you hanging.

David G.

11/17/2022

wonderful service. a bit pricey but worth it in the long run. the techs were amazingly helpful and friendly but very professional. They we're a good choice.

Libby N.

03/12/2021 12:00:00 SA

We love Parker & Sons, first crisis out A/C broke in the middle of a very hot summer! They came out in the dark to get it temporarily running so we didn't have to go to a hotel, and then got us a new unit installed the very next day! They were great to work with, gave options for different priced units and offered a payment plan as well. I felt very well taken care of and since then they have made seasonal maintenance visits to make sure all is running smoothly.

Recently our water heater flooded the garage- so again I called Parker and sons and they were there within an hour, the tech worked into the night to get a new water heater installed.

I would recommend them to anyone who is looking for quality service in a timely manner, everyone I spoke to or was in contact with for both issues (A/C and Water heater) were professional and courteous. Thank you to Parker and Sons!

Brandy T.

3/27/2022

Called them at 8am Sunday morning with a main line backup into the house. I explained sewage was coming up the drains of the showers and bathtub. I was assured we would be put on the priority list, and someone would be out Sunday to look at our problem. Before I got off the phone they tried to upsale a warranty, which I told them I email me and I'll look over it. 11am, I call the number again, I give my info explain that I called 3 hrs earlier and haven't heard anything and just wanted to check. I was assured that someone would be out that day, and that the tech would call 30 minutes before arrival. 515, I call again, I give my info and again explain the situation and that I called at 8 am and haven't heard from anyone or seen anyone. He asked to call me back with an update after he spoke to dispatch. Five minutes later he calls me back, and I really feel bad for him, he called me back to tell me that they wouldn't be out until after midnight. Not his fault, he got screwed. Just like we did. EPIC CUSTOMER SERVICE FAILURE. I will never again call this company. Don't waste your time, call someone that shows up

Marygrace R.

3/16/2022

The team from Parker & Sons were out yesterday to replace our aging heat pump/air handler system. They did an outstanding job making sure the new system was up and running by the end of the day. The guys were respectful, neat and extremely professional. I would highly recommend them!

Daniel P.

2/15/2021

The employees at Parker & Sons have been amazing to work with. Timing has been impeccable and the quality of work perfect. I had some pretty major work completed at the end of 2020 which started off with a water main break, UGH, bad luck; however, Parker & Sons quickly identified the problem and fixed it - now I am set for 25 years with my warranty.

Since the water main work went so well I decided to call them back to install a new water heater. Dave rocked that job. Dave had a few recommendations to help me maintain my heater and all water valves in my house. Once I figured out that most valves were stuck shut I decided for the sake of me and my wife's health, as well as the health of our plumbing system that we would get a water softener and R.O. system. WOW! Our water is the best.

I have only used this fine organization for plumbing related issues/upgrades, but as a result of my experience they will now get my AC business too.

Thank you to everyone who came to my home to make it a better place.

Parker & Sons is not the cheapest service out there, but always keep in mind - you get what you pay for.

To all that read this - have a beautiful and successful life!

dp

Barbara L.

3/22/2022

We used Parker & Sons for years for routine maintainence and an occasional repair for our HVAC, paying a monthly maintainence fee. This time when they came out to do the 6 month check-up, the technician decided to try to scam my 89 year old mother, who lives in my condo, by handing her a quote for over $2000.00 worth of repairs that must be done. Luckily she called me before she had him do anything! I brought out a different company for a second opinion - not ONE thing on that quote needed to be done. Too bad Parker & Sons has changed their business model to being greedy!

Darrell C.

12/08/2021 12:00:00 SA

I have two properties that I use Parker and Sons for twice a year. One is my primary home so they keep me running perfect all year long. And my second home is a rental so they have been more flexible with that homes repairs. I've gotten great pricing and discounts for service and I would definitely recommend them to friends and Family.

Roy H.

12/07/2021 12:00:00 SA

Joseph came to our home to perform our AC/Heating maintenance. He was very polite and thorough and explained what he did and how the unit is performing.

Teddy and Angie Howard

Bill H.

3/24/2022

I've been a member of their maintenance plan that comes with a monthly charge. This is supposed to come with two free AC checkups a year. The first time I made an appointment, about 6 months ago, it got canceled last minute on me. I had to call and set up another day later on and when the maintenance man came he said we would need to replace our not even 5 year old AC completely because it had a leak. I now had another appointment this week and it was supposed to be the morning 2 hour window 8-10. When no one showed up and we called to ask, they had moved it to 10-2 without telling us. Then around 1:30 they told us it would be more like 2:30. It is very annoying having to waste a perfectly good work day waiting 6+hrs for someone to come. This person made no mention of needing to replace our AC and didn't seem to see any huge issues. Worst of all, he suggested replacing a part that said would be about $300 to which we declined. He said he would write us out a quote on how much it would be if they replaced it. I receive an email with an invoice CHARGING ME $290.70 for work performed or product purchased for something that didn't even get replaced. It's been over a day now since I have heard back from them after reminding them that this service was declined and was not installed but have not heard back yet. This subscription has NOT been convenient but just a pain.

Cindy G.

11/17/2020

The guys are professional and well trained. They keep an eye on my RO, softener, (purchased from them) and ac/heater. I have been with them several years now and have never had one issue.
It is comforting to know these big ticket items will always be operational. Also, should anything occur I know to call Parker & Sons. I have full confidence in the company.

Irene D.

02/09/2022 12:00:00 SA

I had a dripping tub faucet. Paid $413 for a 20-minute visit and a few days later it was dripping worse than before. After 3 more visits from Parker and Sons, they were telling me I had to spend $900 more to fix it right!!! Called a neighborhood plumber who repaired it for $135. Definitely seems like Parker and Sons are overpriced. It was an extremely frustrating experience.

Beth G.

10/04/2020 12:00:00 SA

Had our six month check up by Parker and Sons. Technician did an outstanding job! When he was finished he said, well I have 20 minutes left at your home, is there anything else you want me to do?
I was putting up some Halloween decorations and needed a stake pounded in the ground. Jokingly, I said he could pound the stake in. He went to his truck got a hammer and went to pounding the stake in. Now that is true customer service! I believe his name was Lionel.
What a great employee. I could tell he truly liked his job and was willing to help a customer, no matter what. Even pounding in a stake for a Halloween decoration. Definitely, true customer service!!!!!
We love you Parker and Sons!!!

TJ Z.

2/22/2022

They charge me $5200 for hot water heater a research pump. Finding out it should cost less than $2000. They are a major rip off. I wish I knew my contractor first because they would've save me 3000+ dollars. They are 100% a rip off

Nicole B.

3/26/2022

Had such a great experience with this company. From the first phone call through the install of our new RO system. Everyone was very friendly and knowledgeable. Andy was amazing and really took the time to show us all our options and explain everything. Luis was very meticulous and did an awesome job with our install the very next day. Their quote was much more reasonable than other dealers in the valley for the same exact system. I can't speak to the system itself just yet but we are very happy with Parker and Sons and will definitely be using them again in the future.

Hank U.

3/17/2022

The water service supply line to our house ruptured. We chose Parker & Sons because of our satisfied experience with their outstanding response and quality of workmanship to previous emergency plumbing issues (a previous service line leak, and hot water tank replacement). Because this was the second leak - in different locations along our 37-year-old PVC supply line - in less than 2 years, we opted to have the entire supply line replaced, from the meter box to the house. The two technicians (Mike and Rod) arrived on time, were very professional and did not leave until the job was done, 8 hours later. Their professionalism, courtesy, and dedication to getting the job done, and done right in one day, to minimize our inconvenience due no water at the house, was impressive. Thank you Parker & Sons for being there for us, during our plumbing emergencies, when the need for immediate action is greatest.

Susan B.

2/21/2022

Best experience we've ever had ! Our technician Austin was fabulous! He communicated to us in a knowledgeable, professional manner .. He replaced our toilet & when he finished it was like he was never there . He cleaned up & removed the old one without a mess . Thank You Austin & Parker Son for such a great experience!

Allie G.

9/19/2020

I signed up for the $11 a month family plan to have my HVAC unit serviced twice a year. We received the first service and everything was great. Then over the course in ONE month I was charged THREE times for a total of $41. When I called I was on the phone for over 30 minutes and could not be told who switched my plan to the highest plan. I canceled my plan and was told if I was charged again to call. I will follow up more to make sure it is canceled. I will in no way continue you to give my card information to such a shady business.

UPDATE: I received a call from Dean less then 24 hours after this debacle and leaving a review. He was very apoplectic and did everything in his power to remedy my situation. I appreciated the follow up and because of this fast response I will definitely consider continuing our service with Parker and Sons. Like I said before the work was great! People do make mistakes, and what would it say about me if I didn't reconsider after a nice apology and extremely (over-generous) offer.

Karen G.

11/01/2021 12:00:00 SA

Came out to investigate water that we found under our bathroom tile. Ran diagnostics didn't even charge. Very appreciated, fast, efficient and professional

Mary D.

10/26/2020

In July 2013, Parker & Sons replaced my air conditioner with a 5 ton day and night unit, removed & capped off the old evap cooler, added a return air handler in an add-on room, and blew 14 inches of insulation into my attic.
My utility bill was cut in half!!
I am still using their semi yearly check up plan. I like the confidence knowing they've checked it out and they have found a couple small problems that were repaired before they were evident to me.
They are always prompt, professional and courteous.
I would use Parker & Sons again.

Jean G.

5/25/2022

Parker & Sons have been our go-to source for AC, plumbing and electrical work for many years. The techs are all professional, skilled and always respect our home. Customer service is continually improving and the crew they have answering the phone - especially on weekends - is responsive, personable and knowledgeable. I always feel like a valued customer.

Bryan N.

8/26/2021

Estimated 430 something to replace faucet. NOT

Cancelled a separate appointment for water softener as a result.

Don't waste your time or money!

Evelyn S.

7/20/2021

We have three rental properties and had a good experience with the installation of 4 A/C units so we called the Plumbing division to have a kitchen faucet replaced. We called on Saturday but our message wasn't relayed and we had to call again on Monday. The plumber was late and quoted an outrageous price ($1000). We won't ever call them again.

Rd K.

08/03/2022 12:00:00 SA

this co outrageous. aug 1, 2022. tech came to my house. told me I needed compressor fOR AC. . $9000. he then asked AC salesman come.
I'm 90 yrs old. live alone. my AC went out 2 days ago. I was sick from heat stroke. salesman Galvin was supposed to bring me portable ac. to use until I could decide on new compressor or new ac. Galven came. looked around my house supposedly to find place for portable ac. he said needed place to vent to outside house for portable. I told him go ahead make hole in wall to outside to put hose from portable ac. he stalled. I was so sick from heat I could hardly hear him. he asked me to fill out forms for a loan for ac. he then said he was going to walk around outside my house to measure sq ft.
I asked him plz put up portable AC first then I can talk about new AC. he ignored me & continued sales pitch. gave me price of at least 12,500. I told him over & over I'm to sick from heat to make decisions rt now.
he refused to loan me the portable AC until I made conttact to buy from him. witch was going to take week or more to get arranged. I again told him I'm 90 suffering from heat stroke. his car was backed up to unload cooler. but since I won't sign to buy right now he wouldn't leave cooler. he got in his car & drove away. half hr a sheriff's car drove up & told me AC salesman told them go to my house because I was in bad way from heat & I needed something to cool down.
fire department came. wanted me to go to hospital. I couldn't leave my dog
Nxt morning another AC co came at 8:00 am
told me I needed new AC. within 1 hr at 9:00 am the crane & new ac was at my house. old ac removed new one put up & was running cool air by noon same day Aug 1, 2022. then I made arrangements to pay that co. it was $7,000 for new installed AC.
THAT was Mountainside ac. of Phoenix
do not deal with Parker AC unless u really like being treated like a patsy & easy touch.
they only want a contract & money from you. wouldn't leave a loaner so I could recover a little. then talk about prices. I was so lucky to find the co that helped me day after Parker co refused a loaner to me.

Maralyn H.

8/31/2021

I have a home maintenance contract with Parker & Sons. Every time I call them, they are responsive and reliable. Most recently, Randy serviced my air conditioner. He was extremely helpful and knowledgeable. I was very happy with the way he listened to my concerns, offered alternatives, and made the necessary repairs. He made the repairs as reasonably priced as he could by finding my warranty information. I highly recommend this company. Each of the departments (electrical, plumbing and HVAC) I needed provided respectful, knowledgeable and skilled people who completed the task. I trust the company as a whole.

Michael F.

10/15/2021

Wow! Great service by Rueben and Christopher. They worked well as a team and communicated well with me. I'm looking forward to my new AC UV/Ozone wizard of oz magic system. Highly recommend Parker & Son I'm going through an estimate approval process on some plumbing work as we speak.

Jr O.

8/28/2021

I have used Parker & sons for several years but their service is becoming terrible. I scheduled a maintenance and health check for m my AC unit that they installed. On the day of the health check, they changed the start time three times during the day and finally never showed up. They later left a message telling me I had to reschedule for another date.

4 days after they were supposed to check my system, it failed completely. When I called them for emergency support they informed me it would be 3 days before they could send someone out.

To make matters worse, I had just renewed my premier support contract with them for an other 3 years. What a complete waste of money that was.

i now have to find another company to come out on the weekend or check into a hotel as the day time temps are forecasted to be 108.

Justine H.

3/20/2022

We just bought a house 6 months ago and had no knowledge of the original AC unit here other than the fact that it was almost 20 years old. Two technicians came out and gave us some honest answers as there was standing water in our attic from the receiver unit not draining at all hence why our bathroom constantly had a moist feeling in the air. They even allowed me to take a look at it for myself. The sent out a sales consultant later that same day to go over pricing and options. We went with the AC unit from Costco, and ended up getting a better deal than expected. Parker and Son's showed up to my house bright and early at 6:50am, and got the job done perfectly by 1pm. They were kind enough to cover our carpets and flooring, and were extremely prompt and organized with their work. Would love for them to do the plumbing jobs needing to be done in our home eventually, too. I would highly recommend them into your home if you want the job done right, and in a timely manner. I'm thankful they took the stress off us from dealing with a crappy AC unit this summer to a perfectly installed unit with tons of warranty and will service it cost free the next couple years. Thanks again guys! You guys are awesome!!

Susie A.

3/29/2022

Terrible customer service from manager Robert. You just lost the business of very reasonable, hard working parents who were willing to work with you on an issue that stemmed from your business.

Korey B.

10/02/2020 12:00:00 SA

I will never use Parker & Sons again.

We had a flood light attached to our shed that didn't work from the day we moved in. I ended up purchasing a Ring Floodlight to replace it with and called Parker & Sons to check to make sure there was power to the unit. The guy came and was friendly, but he didn't do anything. He helped me with the breaker box, but when I asked him to check for power to the unit, the free visual estimate went right out the window. I should have known that would happen when I kept being asked if I wanted HVAC Service despite specifically calling for electric. Additionally, when I called to confirm my appointment, they initially had me down for a completely wrong service.

I ended up paying for him to basically use a pen and tell me I had power to the unit. To install the Ring Floodlight, he wanted $100 more. I said I would do it myself and picked up a pen to check for power myself. Guess what? No power. I installed everything myself and confirmed I actually didn't have power going to the unit. A deeper inspection inside the shed shows one of the ground wires wasn't even connected. What did I pay for then?

I feel ripped off. They were going to send him back out for free on Monday, but I told them not to bother. A company that cared about the customer would have offered a refund since the customer literally did more work than their technician did. But I was never offered that. Save your money and find a company that ONLY does one thing. Parker & Sons is a jack of all trades, but a master of none of them.

Alyson M.

3/17/2022

We needed to have our 5 ton AC replaced but had special requests for fixing the duct work and addressing the airflow issue. Even though that's not a standard request Austin and team were more than amenable. They worked quickly and efficiently and Austin took the time to answer all of my questions in detail. Highly recommend!

Patrick M.

03/02/2022 12:00:00 SA

Ruben came out to due the semi annual unit inspection. He did so and went over everything with us. Very knowledgeable and his explanation about things with our unit that needed attention was very good. Highly recommend him for service.

Loretta O.

09/04/2020 12:00:00 SA

We had a misting system put in at our home and it works AMAZING. Cools down patios for us and our dogs. We now can enjoy outdoors more often. Brings the temp down without soaking everything. Loved working with this company

Eric W.

8/28/2021

A/C went out around 4:30pm. Called around and they were the first that could get a tech out to us same day. Tech called and said he would be at the house around 5:15pm. He shows up on the dot. Friendly. Takes a look at the thermostat, goes up on the roof, and eventually comes back down. Says that our thermostat wiring was bad but he was able to do some kind of work around to get the unit back up and running. Thank goodness as this all happened in AUGUST.

Anyways, he goes on to recommend that we replace our super old thermostat. He shows us some model for sale or says we can buy our own and he can install for us. Wife and I do some research and decide to buy our own. We do so and call up Parker and Sons the next day. They have the same tech, Imbert, back over in no time. He's again punctual, friendly, and completely professional. Had the new smart thermostat up and running in about an hour.

VERY IMPRESSED with this company and their tech Imbert. We'll definitely be calling Parker & Sons the next time we have an issue with our A/C, electric, or plumbing. We are even planning on using them for a bi-annual inspection of our A/C unit.

Lynnette S.

10/18/2021

This is my 2nd visit from Parker and Sons. I signed up for the service plan for them to come out and check my HVAC systems twice a year. Brandon visited this time. He was professional, attentive, and thorough. As promise, I received a heads up when he was 45 minutes out. He arrived on time, explained what he was going to be checking, and asked if I had any questions or concerns. Very happy so far and thinking of adding the plumbing service onto my plan as well.

Nanette R.

10/22/2020

Only because zero wasn't an option. They never showed up when they said they would then gave my number to their politician of choice to solicit my vote. When I told them to stop I was directed to their 1-833-568-6202 number!
Incredible!

Samantha P.

03/03/2022 12:00:00 SA

Whenever family comes in town they seem to clog our toilet! I was able to get a next day appointment with Parker & Sons and Isiaac came to our rescue. He was very friendly and proactive in letting me know all of the various ways that Parker & Sons could help us save money in the future by taking better care of our various systems. He explained several options to me and ensured I knew how to move forward with those options when ready. Definitely will be utilizing their service again.

Jake S.

09/04/2020 12:00:00 SA

I'll start with: I would give 5-stars if I weren't charged the service fee 2x for a call, then a re-call. The first service was to tell me that my A/C was iced-over and he couldn't do anything, the 2nd service was completed, and I'm a happy customer.

Tips from 1st repairman, Bill, that can save you a spare service fee / diagnostic charge: If your filter is too dirty, or you are low on freon, it can cause your coils and/or compressor line to ice-over. Nobody can help you until you shut off your unit (you can leave the fan running) - and the ice completely thaws. - We took the filter completely out and it still iced-over. My filter was dirty and needed to be changed, no doubt about it, but with no filter, and it still iced-up, needed more freon.

Bill was nice on Saturday night around 10:30-ish - Emergency call with A/C out - baby in-house. Unfortunately my attic-unit coils were iced over and the line to the compressor was also iced over so much he couldn't do anything. Luckily that was the night the storm rolled through, and the temperature dropped pretty significantly. The ice melted around 3:00 am or so, and I was able to get a little cool air in the house.

Sunday I had to toggle the unit on and off because the ice kept returning.

Sean came over on Sunday night, around 9:30-ish, he too was awesome.
Says he found a reading of low Superheat - TBH I'm not sure exactly what that means - I think he explained it to me, but I had my hands full of other chores. Sean found the blower wheel (likely never cleaned in 20 years) to be restricted due to the dirt. Also found a bad capacitor reading at less than half capacity (half-power?).

We feel our A/C is blowing air harder than ever before, the system hasn't iced-over since.

It was pricey, luckily covered with my home warranty. PM me if you would like to know more.

Edit: Parker & Sons reached out to me to confirm that the 1st service fee should have been returned since I did have a service completed on a re-call (they may have other stipulations - please confirm with Parker & Sons for their requirements). I now confirm that I have been refunded for that service fee, and as stated before - it was the only thing holding me from a 5-star review, so I have updated from 4 stars to 5.

Nick H.

8/25/2020

I'm not one to write reviews, but people need to beware of this company. We had a water softener unit put in by them. The were nice enough and seemed to know what they were talking about, but it's just a sales act.

Since they installed the unit, we've had extremely low water pressure. They've sent 4 technicians out to fix it by cranking up our water pressure regulator to 90 psi (shouldn't be above 65 for safety of the pipes). When I asked about why they kept doing it they said the regulator must be broken and quoted us $699 to fix it. We had another company out that not only fixed the regulator for $150 but notified us that Parker and Sons didn't program our softener correctly and it wasn't even working! Not only that, but they plumbed the softener before our landscaping, meaning when the water softener were watering our plants with salt water! Great way to kill a yard. On top of this, they put some very unnecessary piping through our patio to drain the softener which multiple plumbing companies have told us was not needed at all.

We also had them look at our HVAC unit as it was making a lot of noise and our master doesn't get great airflow. Their technician did not go into the he attic to look at anything, quoted us $6700 for new insulation and duct work and left. Another company took the time to figure out the issue and went into the attic, explained what was wrong and is going to fix it for $2k.

What I've learned is that this company has unqualified technicians who look to up charge their crappy service. Don't go with them, please. We're 1 month into having them work with us and we're still dealing with the issues they caused.

Rich F.

3/22/2022

We had an appointment made much earlier for a prepaid maintenance check of our A/C. The tech was supposed to arrive between 10 and 2 and we stayed home waiting for him. At 1:40 we got a call cancelling our appt supposedly because of too many emergency calls. Very disappointing service

Jan C.

08/12/2021 12:00:00 SA

This was the second time we've experienced Parker & Sons service. The first time, in September 2020, they did a wonderful job installing an Ecowater system and RO system for us. Both the sales consultant and the tech who did the work were first class.
Monday, an alert went off re: the Ecowater system. We tried dealing with it ourselves, but were unsure, so we called Parker & Sons. They sent a tech out that afternoon. He completedly replaced the alert part as defective. Problem solved. We are quite happy with Parker & Sons.
Jan C

Nancy C.

1/31/2022

We had a problem with a heat pump that was not heating, requiring three separate visits by Omar, who was very polite and helpful. We were looking at a potentially expensive compressor replacement, and then a number of other equally expensive parts, but Omar checked on one more thing in the attic and discovered it could be fixed without parts. Thus it was covered by our service agreement, which I highly recommend. Kudos for these straight shooters.

Jeff J.

10/10/2022 12:00:00 SA

We had some plumbing services that needed to be done . We called Parker and Sons. they are not the cheapest plumbing service out there but they will be out that day or the following day compared with other companies that might be a week or two out. One of their technicians Josh came out and gave us a quote on what we needed to be done. He was excellent. Didn't try to upsell us with other things and actually showed us how we could save money. We decided to go with them. The next day they sent out James Goldsby. He was polite, very professional, Extremely honest, and did excellent work. he and his father were out the next couple of days doing work in both bathrooms, grouting, replacing some piping among other things. They were nothing short of five stars! In this world today it is tough to find great customer service. James and his father were excellent. I wouldn't hesitate to ever call them again and use their services. First class all the way.

Tomi H.

2/27/2022

Overpriced and take advantage of elderly people who arent in their right frame of mind to know they are overpaying for a simple service.

Dennis G.

08/09/2021 12:00:00 SA

We had a water line leak in December 2020 and we called Parker & Son's to come repair it. The plumber that came out was a nice guy. It took him a very long time (over 4 hours) to repiar the leak. He was having trouble. He eventually got it to stop leaking.

Now in August 2021 the leak came back. I called Parker & Son's and was told by the young lady on the phone that they stand by their work and that they would take care of it. I got off the phone feeling pretty good.

When the plumber got there, I showed him where the leak was and right a way he started to hesitate about fixing the leak. Next thing I know, he is quoting me a price of $6,400 to fix what I had paid them to fix last December. I felt like I was the sucker of the biggest bait-and-switch ever.

My suggestion is use any plumbing company EXCEPT Parker & Son's.

Robert M.

03/02/2022 12:00:00 SA

They came out and fixed my water softener. The tech was very friendly and efficient. He was a pleasure to deal with.

Becca D.

08/04/2020 12:00:00 SA

I am giving two stars because they came out same day, and I appreciate that.

But they wanted to charge over $2,400 for a water heater replacement with a 10 year warranty that u could get at hone depot for $500 to self instal. We called another plumber not confident to do it ourselves and they quoted $700 for the same job. There is no reasonable reason their prices are so high. And looking at the reviews it seems they price gouge a lot hoping your desperate to do it that day and pay thousands to much. If you gonna have them out, they can diagnose the problem but do your research before spending unneeded money.

Philip K.

08/04/2021 12:00:00 SA

I needed to replace my AC but also had an electrical problem as the old AC unit had damaged my main circuit breaker. I give 4 stars for the HVAC work and zero stars for the electrical. The HVAC crew and the electrician were supposed to arrive at the same time on a Saturday morning. As it turned out the electrician didn't show up until 4 hrs after the AC guys finished the installation and only after I called 4 times to get an ETA. When the electrician finally arrived he refused to install the new main breaker claiming that I needed a permit from APS and that this couldn't be obtained on during the weekend. So I was stuck without AC all weekend in 110 degree heat.

I ultimately arranged for an electrician from another company to install the new breaker first thing Monday morning but then had to call Parker and Sons 6 times to get the HVAC guys to come back and complete their installation. That didn't happen until after 5pm; in the interim I was again stuck in a non air conditioned condo all day waiting for the company to provide an ETA for the installation. Adding insult to injury was the Installation Manager suggesting that it was somehow my fault that my main breaker had failed, telling me that he didn't have a crew available until the next day, and then finally acting like he was doing me a big favor by sending a crew at the end of the day.

I expected better from a large company like Parker and Sons.

Christine B.

01/10/2022 12:00:00 SA

Approximately 3-4 years ago we purchased a new air conditioning system ($19,000.00) and heating system. we also purchased a yearly maintenance and tune up/safety inspection (under heavy pressure from the representative) for $240.00per year @ $20.00 per month on a credit card. Last summer we were told that a part was failing on one of the air conditioning units and would need to be replaced in the spring.
Last month during the inspection of the heating system we were told that a gas valve on the heating system (a $400.00 part) needed to be replaced for an additional $95.00 charge, despite the warranty. When I called the company to verify this, I was told that the charge was valid, and that another $95.00 charge would also apply to the repair on the AC system when that is done. When I told the repairman today that I wanted to cancel the Maintenace contract, I was told that this will void the warranty on both systems. Since when are brand new systems under warranty subject to an additional charge for each covered repair? Since when is a manufacturer warranty voided by cancelling a contract with the installation company?
When I commented to the repairman that I've purchased heating and AC systems in the past and didn't have to repair anything for over a decade, the man actually said Well, nowadays systems aren't designed that well, and they're made to break down, and that's how we make money.
Additionally, during the heating system installation one of the installers actually fell through the ceiling and smashed a bookcase -- despite Parker & sons advertising that we promise, there will be no Melvins on YOUR job!
Patronize Parker and sons at your own risk -- if you like overpriced systems, shoddy workmanship, unethical business practices, and getting ripped off, this company is made for you

Adam R.

09/05/2021 12:00:00 SA

Parker and sons lied to us on multiple occasions about when their technician would be out and what repairs he would be able to do. They overpromised and delivered absolutely nothing as the tech would not come out after we told him what the issue was. Supremely unprofessional and a terrible air conditioning company, take your business elsewhere.

Diane I.

10/01/2021 12:00:00 SA

They give you a time window for service and if they are running ahead of schedule they call ahead to make sure it is okay to come early. Andrew, the technician who serviced the AC for the Fall 2021 season was polite and courteous.

Stanley L.

03/03/2022 12:00:00 SA

Service was timely, friendly, and effective. You guys have customer service figured out. Job well done! Thank you

Joshua F.

8/27/2020

I needed a cartridge replaced on my tub to stop a slow leak. Parker and Sons charged $380 to replace a cartridge with labor. The work they done was adequate, they will show up on time, but the cost was extremely high.

If they lowered their costs, I'd continue to use them, but I am very certain I can get the job done at a better cost elsewhere.

Jill S.

8/27/2021

Thank you for getting my AC up and running again! The repairman was very professional and kept me abreast of what was going on. It was unbearable in my home without the ac, so I can only imagine how uncomfortable he must've been on the roof with the sun beating down on him. Anyhow, thank you Parker and sons!

Timothy P.

3/14/2022

Parker and Sons is well known in the Phoenix/Scottsdale and we have had them do some upgrades on our house in the past two years. our heating and AC units were presented, purchased and installed by their super professional team two years ago. We have them on service and this past week Sergio was here and did a thorough job on our service. Last year they installed a new soft water and complete water filtration system for our house along with a new hot water heater. Both are a great addition to our house. I give them five stars for good reason...reliable and quality service. Tim

D K.

8/20/2021

I have used Parker & Sons for a number of years and have had excellent service and knowledgeable technicians. When my water heater rusted out at the bottom and needed to be replaced, they came right out to replace it.

I have had them do plumbing and HVAC, too. I haven't had a negative experience at all. They provide pictures of my jobs and explain everything. Everyone is polite and courteous. I just moved and I will be using them in my new home.

There are always people who expect perfection. You can't please everyone. You can't even please some folks regardless of what you do. I have worked with HVAC companies and utilities and I have been very pleased with Parker & Sons in everything that I have had them do. I have owned a couple of service businesses, so I have seen customer service from both sides.

Tom K.

08/03/2021 12:00:00 SA

I've used Parker & Son's for years. Two years ago I had them change out my entire HVAC system and my unit runs smoother than ever before. On the money side, my utility bill dropped significantly. Since the installation they have been out numerous times to check on the unit and answer my questions. I would recommend them to anyone.

Marie G.

3/21/2022

I have used Parker & Sons for several times and have always been happy with the service, they show up when they say they will, and are polite and are always ready to help.

Matt B.

08/10/2021 12:00:00 SA

I don't know what Parker and Sons are thinking but my they have no problem nailing you big time on parts and I'm not cheap!

Matt B.

09/06/2021 12:00:00 SA

I've always had good experiences with Parker and Sons. They are a large(r) company that acts like a small company. It's good to know that they have the ability to service a unit 24x7. They back their work up 100% and treat their customers right! Thank you!!

Joseph C.

6/14/2021

Out of all the heating and plumbing businesses I chose Parker and Sons because the commercial said no melvins. The guy showed up did a reading from the air conditioner outside then went into the attack. He said it was a shabby job done by Chase. I told him to fix the problem. He tore off tape and left the trash on the floor and said it would cost $1500 to fix. I received nothing about my tune-up note of this visit. I requested my money back and they ignored me to this day. That's not professional. I will never allow Parker and Sons to enter my house to do anything

Mike M.

3/17/2022

We are lo-o-o-ong-time customers of Parker & Sons and recommend this fine company and its excellent employees. Whether its A/C, Heating and Plumbing, Water Heaters, Inspections, Work Estimates .... P&S is our Go To provider, always the very first one that comes to our minds. Reasonable and Competitive Pricing, Work Guaranteed, quick and RELIABLE response to emergencies, and excellent follow-up. Pretty much how you would define a great model for any company. Consequently, we highly recommend Parker & Sons!

M S.

8/19/2021

We called Parker & Sons to replace a broken garbage disposal. The company was professional when scheduling the appointment, and the tech showed up on time and was very courteous. HOWEVER, their pricing was just over the top expensive. The quote to replace the garbage disposal with a new 3/4 HP unit was $887 - WOW!

We did some research. It should take a knowledgeable professional less than 1 hour to install a new garbage disposal unit. That breaks down to about $210 (retail price) for the garbage disposal they were suggesting and around $650/hour for the labor. We said no thanks to that quote and called another reputable company. They arrived in under 2 hours, took less than 30 minutes to do the replacement, and it only cost $500.

Ammonite A.

12/23/2021

Beware of their Professional Service. Clogged pipe. Snaked 50 ft and didn't unclog. Snaked 75 ft and pipe was cleared. Our septic is 33 ft from entry of cable. Snaked again to make sure and this is where the real trouble begins on a Saturday morning. Cable stuck! Forced, bogged down sound and snap!!! Cable breaks free from inside of their drum. With NO assistance to the plumber my husband had to lift and hold the machine vertically while 1.5 ft of cable is manually bolted back into the drum with transmission in front. Plenty of photos and videos. The cable was secured to drum and BROKE FREE again. So after a long day with NO success at 9pm on a Saturday I set him on his way to come back in the AM on Sunday. The camera technician and plumber decided its best to dig up my backyard and cut my pipe as the plumbers CABLE was kinked and tightly knotted in my SEPTIC tank. Openly admitted the wrong doing of cabling too far my husband and plumber began the dig. The camera guy left because real work was happening here. After locating the baffle they decided to CUT pipes and hammer drill the pipe out of baffle. Cable was out at 4:30pm on Saturday but at 10:30pm the new pipe that was to be installed had yet to happen. The plumber was so frustrated and literally confused by the fittings that nothing was glued or put together the rest of that day. Literally two 22s, one Y, 3ft of ABS and couplings STUMPED this guy for 6 hours on Saturday night with not one piece glued. We talked with him at 10:30 pm and he admitted that he needed help. We literally have NO way to use the toilets or water since 4:30pm Saturday and with children thats even worse. Monday comes and we are expecting the plumber to show at 8 am but he texts to stated he is going to a call that Parker assigned him. Like our situation wasn't PRIORITY. I called at 7 am and asked for a call back from a Supervisor. No response. 8:30 call back to report situation and asked for Management to call and do something. CRICKETS! Now Im extremely upset because at 11 am no one had called and the plumber finally showed up. I also felt that his cry for help the night before was a sign he should NOT jack hammer our septic tank baffle. He finally finished his work after a helper came and the manager called. We stated the WEBSITE stated of PARKERS outstanding service and 1 HOUR Drain Guarantee or its FREE, He laughed at us, disrespected us, humiliated us and then had the decency to state they cant WARRANTY their work because its no charge. We they F***** up my YARD, lost two days of work, cleaned their mess and then laughed at? Well F you Mr. Manager! I hope you get the BOOT for Christmas! ALL OF THIS HEADACHE JUST FOR A SIMPLE CLOGGED DRAIN.

Beth B.

3/15/2022

Great convenient service. Honest nice technicians! Presented us the options and let us decide how to move forward I appreciate that.

Elise H.

7/16/2020

Received a quote for a new AC unit thru the costco plan. I was told they would arrive at 7ish am and they would be done at 5pm at the latest. It is now 9:30pm and I dont see them finishing up this ac unit anytime soon. It was 110 today and I have been sitting here in the sweltering heat. No communication from the company. Definitely do not use if you are elderly or have any health conditions. Also if you single and dont want workers at your house thru the night dont use.

Update. 10:45pm. Ac installation still not completely but after 3hrs they said a supervisor is coming. It is still 96 degrees outside. Probably hotter inside my house.

Final outcome AC installed at 2am. We work and get before 6am. After 11pm someone else came to our house to help. I feel for those guys that worked a 20 hours straight. This company should call and discuss what is going on if any job goes over 12 hrs.

82rah ..

2/21/2022

I had a new Heating Unit/AC installed last week. Adriel and Junior did a very good job, on time, quiet, explained things when asked, and cleaned up too. Jeff did an excellent job repairing trim around the ceiling hatch. The new unit works fine and as a bonus there is less dust in the house. I am very satisfied.

Lydia R.

7/26/2021

Thank you so much for fixing my air conditioner. Not only was the guy very skillful but courteous at same time.
My homeowners insurance sent out another company Sub Zero Mechanical LLC. They were sent sent to my home twice.. The first timehe serviced it, it blew out 10 min after he drove away. The 2nd time he stated I needed freon which (according to my insurance co,) was going to cost me $1100. I called Parker & Sons who came very highly recommended, I see why. I now have working air. Thank you soo much. I will be using you in future & will let all my friends & family know who to trust & who to call when you have air conditioning problems. You can trust Parker & Sons for a job well done!
Oops I failed to mention the name of the person who serviced my home, his name Terry Bowen. He knows his job. Hopefully all of the workers are as efficient, nice & walked you thru all you needed to know as he is.

Penny W.

08/02/2021 12:00:00 SA

Wes did a awesome job on his hard work on my AC unit he came to fix the problem with no problem at all did it touch up tuned up and everything was good to go within the hour thanks for getting my house back to normal again. Thank you for everything you do as usual sure do appreciate all what you do for me for the past years of my AC unit thanks for being such a wonderful person with your smile honestly and being so friendly to us. My husband and I appreciate on what you do for us.

Matt A.

5/31/2020

**update**

Parker and Sons handled this great and fixed my situation. Manager called me and closely followed up. I really appreciate this. I am removing my negative review and will definitely recommend this company.

Olga G.

6/19/2021

Our air conditioner just went out. It's 12:45 in the morning and we call for service. The girl on the phone said they don't open until 7:30 am. So much for 24 hour service. So disappointed.

James R.

06/01/2020 12:00:00 SA

Would give zero star if possible... Asked for a new 3.5 ton A/C unit with the new Freon... the tech/salesman that came out (Curtis) said 3.5 tons aren't made with the new Freon. Well see this picture Curtis... had it installed today!! Glad I didn't use Parker and Sons. Will never use them in the future for anything!!

Sharon L.

9/28/2021

Our water heater decided to begin leaking on a Saturday morning and within 4 hours, Parker and Sons arrived to diagnose the problem. They provided immediate service to stop the leak and gave us an estimate for a new water heater. Early Monday morning they arrived as promised to install the new unit.
Their communications during the process were timely and appropriate.

Eddie R.

10/22/2021

Very impressed with the attention to details our sales rep had and he fully explained my options. The installers came in like SEAL Team 6 and pulled our old unit and installed it in a few hours. We'll be replacing our other A/C soon and we will definitely be calling them again. Experience was so great we got a quote for insulation and set up one for some plumbing work. AAAA+++

Rebecca K.

03/02/2022 12:00:00 SA

We bought the maintenance package with Parker & Sons in 2021, and I was initially concerned that any tune up calls would be accompanied by additional charges, but that has not been our experience. I called to schedule a maintenance and was given availability within the week. Peter Opio came out 3/1/22 and was very friendly and efficient. He tuned up our HVAC and answered all my questions and there were no additional fees. Parker & Sons also sent out a plumber, Thomas Weider, to give us a quote for new fixtures, and he was very informative. We've scheduled to have all our faucets and toilets replaced by Parker & Sons, and I'm very happy with their service and will continue using them and recommending them.

Michael H.

08/05/2021 12:00:00 SA

Came out the day after I called to fix my water heater. Quick and affordable. Highly recommend.

Silvia S.

4/15/2021

They are friendly and all that, but incompetent and overcharge. My ac was not cooling and their couldn't locate the leak, saying they need a test that costs $600. When I called another company for a second opinion they said the cables of the unit were eaten by rodents. How can Parker and Sons not be able to detect such an obvious problem?
I called the company and they refunded me for the visit. However, I still have a hard time trusting them now.

Charles H.

7/20/2021

Had error messages on Hydrolink water softener. Tech came right out and checked the system. No action was required; system appears to be fine.

Jonathan D.

06/05/2020 12:00:00 SA

I've had occasion to use their plumbing services on multiple occasions and I have to say they live up to their television commercials. Prompt, courteous, professional folks. In my case they effectively cleared my kitchen sink drain (which another plumbing co. failed to do yesterday). They are not the least expensive option but they will be my first choice from now on.

Sara J.

7/14/2021

This review is directly for Dancy Webb with Parker and Sons. Dan came out yesterday to assess a leak under our sink. He was prompt, courteous and thorough! In my opinion he went above and beyond for us! Would absolutely recommend Dancy to others!

Ruthann S.

5/13/2021

I want to give a shout out to Zachary W and Joseph Reese for the outstanding job they did in installing our HVAC unit. They were courteous, professional and demonstrated respect for our property. They are an asset to your business.
Ruthann S

Michael P.

3/23/2022

We had an old washer and dryer removed and when the water was turned on, the valve was not working. it was a mess of a plumbing job but the plumber that was sent from Parker & Sons was excellent! He was professional and courteous and got the job done properly with new piping and valves! The job was done neatly (I know, my grandfather was a plumber!) and competently.

Gregory P.

6/15/2020

Oh my. Just as important as heat in the winter for our Northern climes, so is air conditioning in Phoenix.

Today was around 109°. All was fine until about 4 pm when things started getting warm at 79 degrees inside. We turned on all the ceiling fans.

I quickly called Parker and Sons who dispatched William immediately. Forty-five minutes later at 81 degrees William arrived.

Within 20 minutes he had identified the problem and in another 15 min. had replaced the failed capacitor which caused the outage. It was now 84 degrees inside.

We are now cooling down thanks to the Parker and Sons swat team! Everythjng went perfectly. Thank you!!

Thank goodness for trained professionals!

JT S.

2/15/2022

Very impressed with our technician, Edgar, who was helpful and communicative during our scheduled service. He installed the exact component I needed, provided photos and documentation for my files, and the price was fairly reasonable (no the cheapest, not the most expensive). I've also had a positive experience with their customer support team who were able to quickly and judiciously handle a small billing issue. I would definitely recommend Edgar and his team to anyone in the valley.

Roland M.

3/21/2022

Bought two new ac units from Costco with installation by Parker. Crew came out, complained about the location and proceeded to have trouble with the install. Condensers were two different sizes. They reversed them and then had to switch them out when the discovered their mistake. Not happy. Did not explain or show how the programmable thermostats worked. Found out they were programmed for the Newfoundland time zone with a temperature program built in. Thermostats would not program with the Honeywell app. Parker promised to come out and fix but have waited two days and no one has come. Repeated calls get nowhere. I would not use them for anything again.

Pam D.

3/21/2022

My technician showed up on time and called about a 1/2 hour before his planned arrival. He was experienced and completed my tune up in a timely manner. The only reason I didn't give a 5 star rating was he did not return items in the storeroom that he had to move around to access the attic. Otherwise I was very satisfied with his performance

Elaine N.

6/18/2021

From the professionalism of setting the appointment with Paul, to the absolutely amazing service that Garret provided, I would highly recommend Parker and Sons.

I called another company first, starts with a G ends with an L...I was so disappointed that 1) it took over 20 minutes to just schedule an appointment that I had to afterwards wait 20 minutes just to cancel. 2) there was what sounded like a party going on in the background, complete with loud music, laughter, other conversations, and long pauses from the person taking my call. 3) could not book me until August.

Parker and Sons on the other hand, answered right away, Paul knew the business inside and out, we had a pleasant conversation (he even laughed and seemed engaged). Booked me for the next day!

Garrett our service technician was sooo accommodating, friendly, knowledgeable, attentive, low pressure, hard worker, non-complainer, thorough, and a proud Daddy, even showed us pictures of his kids. Thank you Garrett for being a kind human being and for serving our country.

Thank you Parker and Sons.

Robert B.

07/09/2021 12:00:00 SA

I had an issue with my AC ductwork. Ariel came out and checked my vents and saw that there was no leak and it was just condensation. They were able to respond within a couple of days. Very friendly and very upfront.

dave d.

7/27/2021

After several failed attempts to repair a plumbing problem, Parker showed up and fixed it properly on the spot. I realized that I paid a bit more, but it was worth it as they used best parts and confirmed the proper operation before they left the job. I won't take the cheap way out on my plumbing issues again!

Debra E.

3/16/2022

The Parker and sons team responded quickly and completed all needed work promptly. The guys were efficient friendly and informative. Would definitely recommend and use them again.

Pit L.

3/16/2022

Alejandro is an amazing electrician who f found major problems (even fires) caused by less experience electrician we have used. he really knows what he is doing, fixes simple things immediately and take great care in all he does. Im so thankful we found him.

Michelle N.

3/16/2022

I needed a toilet replaced, as well as two hose bibs. Sam gave me a quote before any work was started and answered all of my questions. There was a couple of hiccups but he handled them very calmly and professionally, and the work was completed in a timely manner. The work is very satisfactory and I am pleased with the results. He also took the time to give me a quote on a future project. Parker & Sons is great to work with and I highly recommend them.

Trudy T.

3/15/2022

Thanks for quick, courteous and expert service. Thank you for being here when we needed you. We have a problem drain and Ian took good care of us, leaving the area clean, and, best of all, the drain draining as it should. He was masked, which is important to us because of a chronic illness in our family. Thank you, Ian.

Tim T.

8/20/2022

What? Unreal service ! I was wandering through Costco on North Hayden, ran into Chuck, the cowboy at the AC kiosk and decided to chat. The prices are unbeatable and service / equipment is through P and S. Got quite the next day from Jake who stopped by the house, kicked it around for a couple weeks, then one of our AC units passed away sadly. I called Acacia at 9:00 pm EST and had paperwork completed in 15 minutes including all the rebates (more later). Jake was back 40 minutes later (at 6;40pm mind you) to take measurements on the roof! Get this, they came to replace our unit 17 hours later!!! I don't think this happens ever, yes, REPLACE NOT REPAIR; removal, install, crane, recycling pickup, everything 17hours later. With rebates and Costco perks we saved $3,600 real dollars. Cannot be more pleased, so mu much so I'm almost hoping our 2nd AC units bites the dust. Thank you everyone for being awesome at customer service: #1 in my book. Tim S.

James L.

4/21/2020

Call Angel Air instead. Now, I'm Calling Home Depot and demanding they stop utilizing this contractor. Got Parker through Home Depot, and the sales guy said I would get 10 years of free annual check ups. Now that I am calling to make good on that, I am being told that was not included in the plan.

I should have called Angel Air for the install. My family worked with them for years and we know they keep their word when they make the same deal.

AJ D.

11/26/2021

Today is Friday. Our electricity went out Monday and they said today is the earliest they could come. They didn't give us a time frame they just said today. Well they just called mid-afternoon and cancelled. The earliest they can come again would be next Tuesday and couldn't guarantee time. Total joke of a company.

Joe L.

07/02/2021 12:00:00 SA

Ian got engaged after our experience and helped make sure everything that could be made right was made right. Just make sure you shop before making a major purchase.

Kim V.

03/09/2022 12:00:00 SA

Hi...great service.......2 very nice and competent young men.very happy with Parker and Sons

Sharon J.

03/09/2022 12:00:00 SA

We have been working with Parker and Sons for over 10 years and have always had a very positive experience. We would never consider using anyone else for our ac/heating or plumbing needs!

Judith E.

09/08/2021 12:00:00 SA

Yesterday 9/7/2021

we had a new AC installed by a great crew from Parker and Sons.
they arrived at 7am and began work Very professional and careful of our properties inside and outside.
clean up was spotless
house cooling by 4pm.
would highly recommend

Farah A.

09/08/2021 12:00:00 SA

As a new home owner I rely on my mom for a lot. So when I called her on Sunday evening to tell her my AC is not working, she immediately said, Call Parker and Sons! I called them (nicest customer service reps answering the phone) fearing that I wouldn't be able to get someone out to fix the unit until later in the week, but no, they came out the next day (Labor day).
The technician, Imbert was there on time - I was the one who showed up to my warm house 5 minutes late. He was polite and knowledgeable; within seconds of turning the unit on, he knew what the problem was. After checking everything out and sharing the solution with me, I decided to move forward with Parker and Sons fixing the unit. And I am sooooo happy! I didn't realize how warm my house was until the issue was addressed. My home was usually set at 78 degrees but now, it's at 80 (feels like 75)! I'm not complaining either because as many of you Phoenicians know, it gets hot!
Thank you Park and Sons for the quick service and for reaching out to me to make sure everything went well.
(Because I didn't call around - who wants to have a warm house in the summer here - I can't say whether it was a deal or not. But I can say that I know enough about the value of my home, health, and sanity and that the price I paid put a smile on my face. I thought it was going to cost me thousands, but it was only a few hundred. Good work cost money folks. The cheaper a service is, the more cautious you should be.)

Sibyl L.

09/08/2021 12:00:00 SA

It was a great experience! Our service guy Eddie came to do the check up, gave us a quote on maintenance, and then came back to do the work. It was great to have the same tech do the whole thing. Mind you, it wasn't cheap, but we hadn't really done anything to our HVAC system for 3 years, so it was a good value for what we got. The system is cooling much better, now too.

Eddie showed me the blown surge protector & I was telling him how the last storm blew out the electricity to our patio circuits, too, which my husband couldn't fix. He said Patker & Son's does electrical, too. Who knew!?

Highly recommended these guys

Kati B.

5/17/2021

We had a service call yesterday and the technician Matthew earned our business for Parker & Sons for life! He was professional, quick, and helped us understand our problem and how to resolve it. It was so easy to schedule an appointment, the communication and automated messaging were excellent, prices seem fair according to our standards. Thanks Parker & Sons, thanks Matthew!

Stephine Q.

07/10/2021 12:00:00 SA

Our AC went out on 7/3/2021. Parker and Sons were able to get a tech out that same, in the summer, on a holiday weekend. The tech was able to get the AC going again, but this was a temporary fix for our 25 year old unit. On 7/5 a rep came out inspected our current unit and gave us a quote for a whole new system. It was installed 3 days later. The rep that quoted us was professional, honest, and a no-b.s. type of guy, which we respected. We can't thank the two technicians that spent 10 hours installing out unit and rerouting out previous air ducts for superior airflow. I can't imagine the task was easy when it was well over 100°!!! Our new ac system is quiet and the airflow is amazing. Plus we don't have to worry about a thing moving forward with the amazing warranty and maintenance package. I was also impressed that they had another rep come back and fix the drywall that was moved to get the unit into the house. Thank you all at Parker and Sons! We appreciate the professionalism, hard work, and consistency in customer service.

Marielou C.

12/08/2021 12:00:00 SA

We purchased generac generator and Parker and sons installed it. It was so surprising to see a team of 5 workers which included marcos, Jorge, Freddy and 2 others show up at our door at 8 am! It was interesting to also see 4 Parker trucks parked in front which made us feel 'proud that they were doing some work at our home. We have used this company for the 4th time in the last 6 months since we have moved to Arizona. All of their workers have been so professional, knowledgeable, and pleasant to talk to. They've always cleaned up after themselves when finished and always gave us a run down of their work before leaving. They even painted the tubing under panels inside the garage to blend with the walls. Marcos is a happy person to talk to. The following day Leonard shows up 8 am too to do the plumbing/gas part of the generator. He was 2 days earlier than scheduled. We felt bad he was by himself though and worked hard until mid afternoon. He was also very meticulous with his work. We can't also forget Charles who initially sold us the product. He was also pleasant and very informative. With our experience with Parker and son, we will certainly be using them again soon. They have been a household name in our home literally. Thank you so much for doing excellent work always.

Thomas T.

06/11/2021 12:00:00 SA

I made an AC service appointment two weeks in advance. I just found out that because of the high heat warning next week, they were canceling my appointment, and the soonest they could reschedule was in July!!! I understand they need the crews for possible emergency backup, but there needs to be a better system. I shouldn't have to wait over 4-6 weeks for service for an appointment I already made.

It should be noted that I made the appointment through Home Depot...NOT KNOWING that they have nothing to do with the service company used!!!!!! After I made the appointment with them I was contacted by Parker and Sons.. Why dose Hope Depot even offer the service if they are not the ones who will do the work? I could called Parker and Sons directly if I wanted to use them...now I never use Home Depots recommendations or Parker and Sons.

Thomas D.

05/07/2021 12:00:00 SA

Thieves! The technician looked at the unit and told me I needed a new condenser motor without checking any wiring or fuses. Cost was going to be $1500 (absurdly high for a condenser motor). Got a second opinion and all I needed was a new fuse. Don't trust them.

Mel B.

07/06/2020 12:00:00 SA

Our water heater broke on late Wednesday night. By Thursday at 1pm, we were having a new one installed.
Tommy M. was so friendly, communicative and thourogh. He even moved the water shut off valves so I could reach them.
Jack W., a supervisor was also wonderful to work with. Both gentlemen were professional and very helpful.
Our water heater is working wonderfully and we will be calling Parker and Sons for all of our plumbing and AC maintenance from now on.

Debra F.

6/23/2021

My A/c was R22 compatible which has been discontinued. (It needed freon) I didn't want to put $2k in a HVAC that I would eventually need to rEplace I called around other HVAC companies and started my proposal process! Parker and Sons sent out Richard the Sales/HVAC first contact guy! First impression was lasting as he seemed very concerned about my high monthly a/c bills. During estimating he found a hole in my flex which proved to be the cause of high bills along with additional insulation. (We will see) Richard was very knowledgeable and honest! I felt that I could trust him to give me a honest quote. Parker & Sons was a little higher than my other quotes. I have zero regrets! The team of guys all of them were awesome!!! Starting with Terrance, Louie, David, Rito and if I'm missing anyone I'm sorry! All were ready to mask up! They were all people persons and dedicated to their job! They laid plastic runners to not mess and cleaned everything perfect! In the end they applied insulation to my entry into my attic which was awesome and unexpected. All of them were dedicated to their job and spoke highly about the Company and co-workers. They were always on time and even sent google maps to track their arrival! I need another AC and I will most definitely use Parker & Sons!!! Keep up the great work team!!! Oh before I forget the office staff amazing and nice and very patient and also very knowledgeable!!!! Yay!!!!!! Love Parker & Sons

Dan F.

05/12/2021 12:00:00 SA

I needed a gas line run to a new barbecue island I was having installed. Called several plumbers. Some got back to me, some didn't.

The gentleman that came to my home from Parker and Sons to give me an estimate, was pleasant, cordial, businesslike and efficient. He provided an estimate while he was still at my home and I told him I'd get back to him. We ultimately used Parker and Sons and the same person (Steve) did the work, came to meet the inspector as the job had to have a city permit and backfilled the excavation after city approval was obtained. He did all the work start to finish. Steve always called or texted regarding appointments for which he was always on time, was always well mannered and respectful. I'm a new resident of Scottsdale, but will always call Parker and Sons for any plumbing matters I may have. Importantly, their price was competitive as well and lower than some of the others.

By comparison, the person from another company that came to give me an estimate was rude, critical of several items about the bbq island which had nothing to do with plumbing and wanted to charge me over $150 for the estimate. I of course refused to pay. He left. I wont be calling them back any time soon.

Parker and Sons is the way to go!!!!

Carol Jeanne M.

03/03/2022 12:00:00 SA

Excellent service call by Daniel. He did what the 2 previous Parker technicians could not. We had an expensive RO system installed and the noise it created in the drain was loud enough to echo through the house. We had a service technician out to correct the drain placement to avoid the noise. He changed the drain location and after he left, we found no change or improvement in the noise. Daniel came out yesterday and fixed the problem very quickly. He is quite knowledgable and I would highly recommend you ask for Daniel if you are needing help from Parker & Sons in the PHX area.

Chris J.

6/26/2021

Added a star because the last couple times someone was out they didn't charge some outrageous rate. The guy that fixed/updated my water softener recently was amazing and the cost was actually fair.

David W.

09/01/2021 12:00:00 SA

Our water heater started leaking badly. Fortunately all the water was diverted to our side yard and didn't flood the garage. I contacted several companies and Parker and Sons responding quickly with an excellent quote. Ours is power vented so it isn't an easy install and difficult to find a replacement quickly. Josh was out early the next morning and did a fantastic job on the replacement. He was professional and did a thorough cleanup after. The only replacement they could find was all the way across the Valley and a higher end model than they quoted but they honored the original estimate. I would definitely use them again!

Steve H.

03/01/2022 12:00:00 SA

I am always impressed with the professional and caring attitude that Luis has when working on my AC. He is dedicated and skilled and very caring about how my system is working and what it might need. He if very friendly and we enjoy having hem work at our house. Great Job Parker & Sons!!

Maria N.

2/27/2022

Heater went out. Made appointment for today, Sunday. No call. No show. We waited all day and they never arrived. If I could give no star, then I would have.

Glenda B.

7/18/2021

From start to finish this company and employees have treated me with incredible service. Sorry can't remember the individual's name that came out for the estimate, but I was extremely impressed on his answers and professionalism. Felipe and Jacob came and installed the HVAC and were awesome. They were on-time, clean, and very nice. Then on a follow-up with Mathew (I was hearing a constant drip) Mathew showed up in a few hours after my initial phone call, and confirmed that everything was good-just condensation from the high humidity.... Based on the excellent service and quick response and cost from Parker and Sons, I would recommend this company to all my family and friends..... Thank You Parker and Son's!!

Dylan P.

9/20/2021

My A/C went out during the midst of summer and Parker and sons were able to come out same day to help fix the problem. Broc Wilkinson was super professional and was able to explain everything in a way I could understand. He made the process quick and easy making it stress free for my family. I 100% recommend calling this company with any problems you might have! Give Broc a raise!!!

Christa K.

4/16/2020

I lost power to a small portion of my home so I called Parker & Sons. I explained that all wiring and the box is less than 4 years old and that the breaker trips when the light is turned on. The phone operator was easy to work with and he set up a time for the technician to come to our home. The operator explained that the technician would come free of charge and would provide an estimate for the work.
The technician arrived opened the box and flipped the breaker and it tripped again as I had explained on the phone. He said it would be $600 to start the diagnosis by removing all outlets. I politely declined.
In the end the outlets did not need to be opened, it was easily diagnosed at the box within 15 minutes.
Staff could benefit from additional education, quotes are grossly overpriced. The staff was nice,
but I'm glad I went elsewhere.

Carrie K.

6/13/2020

We had a possible water leak that made a water bubble in our downstairs bathroom ceiling possibly from our upstairs guest room bathroom...We decided to call Parker& Sons cause I had seen their tv commercials and read other reviews and was really happy with what I had read. Jim came out within 15 minutes after we got off the phone with their office. He was courteous, professional and efficient! He figured out that the water leak was coming from the bath tub in the guest bathroom and replaced the faucet, overflow and the lever that turns on the shower. He replaced part of the pipe that was leaking after he installed our new toilets, replaced the faucet, overflow and tub stopper and got a new toilet seat for the toilet in our bathroom and switching the shower heads in the bathrooms(which he did not have to do).

We had also asked him to look at our bathroom toilet, which had been out of commission for awhile and he recommended just replace the toilet, which we wanted to do anyways. We actually decided to replace both the toilets in our bathroom and the guest room since they were old and no longer functioning properly. Jim was very efficient and when installing our toilet noticed the seat was broken and went to get a new one. He also set up a time for another person to call and set up a time to come in and repair the hole in the downstairs bathroom ceiling!

If I could, I would give Jim and Parker& Sons 10 stars because he didn't have to do any of the extra stuff we asked him to look at and Jim took a huge weight off our shoulders looking at our old toilets cause we had been having problems with them for awhile! We are so thankful Jim was able to fix the leak and replace our two toilets upstairs! Jim and Parker & Sons really exceeded our expectations and we will recommend them to everyone! Thank you Thank you Thank you Parker & Sons and Jim for such a great job!!!!

George A.

4/17/2022

Our AC needed service. Their website said service is available 24/7. Even weekends and holidays. Great. Made an appointment for Sunday morning between 8:00 and 10:00. Around 9:00 I get a call that explained it would be closer to 10:00. No problem. At 10:00 no show. At 10:30 I call to see what's going on. I'm told l'm next on the list but they can't say when. At 12 noon I call again. I'm told I'm next on the list. At 1:00 I'm told again I'm next on the list but they still don't know when the tech will be there and they refused to call him to find out when he estimates when he will get there. At 1:30 I get a call from a very nice woman who did a lot of apologizing and offered a free annual maintenance plan. I said I need to be somewhere that afternoon and will they be there by 2:00. She said she didn't know. I said then cancel. She was surprised I would not take her up on the offer for the free maintenance plan. I said what good is having a maintenance plan when you can't tell me when you'll be out? Needless to say we will never be calling them again. Terrible communication.

John H.

3/20/2021

This company price gauges. Stay away avoid like the plague. 3 times the price as any other quote! Don't even waste your time here

Paul D.

06/04/2022 12:00:00 SA

Be on guard for up-selling. Overall, my experience with Parker & Sons was poor and I won't ever call them again. I broke the valve for the water line to the toilet and needed it replaced. The plumber did not want to just fix my broken valve. I mentioned that my kids say that the cold water in the shower sometimes drips but the plumber and I could not make it leak when inspected. The repair on the toilet valve was completed ($350 which was double what I was prepared to be charged). Once the water was turned on to the house, suddenly the HOT water of the shower was running in a stream and could not be turned off. How working on the toilet water line could cause a catastrophic leak in the shower (on the wrong valve) is a suspicious mystery. This led to not just repairing the leak but having to replace both shower valve cartridges. The plumber wanted to replace my expensive fixtures with new, which I refused. I asked to just replace the two cartridges. The updated estimate was only $10 less than buying whole new fixtures. For $650 he replaced the two cartridges with the wrong size because he bought a cheap shower fixture and used cartridges that came with it. I paid it (shame on me) but I wanted the plumber gone. Never again!

Marie N.

2/18/2022

David was great. The new exactly what he was doing n how it needed to be fixed. He answered every question I had n sometime twice. I am definitely keeping him for when it needed something else done with your plumbing. Thank you again David

Felicita W.

4/15/2021

We had our Hot Water heater replaced. The technician, Anastasios Moutsatsos was exceptional. He was very professional and informed us of all aspects of the replacement. He was very pleasant and we would welcome him in our home again.

Angie T.

9/13/2021

We received a call from a manager named Dave and after explaining the situation, they were able to make the situation right and resolved the issue for us. We certainly appreciate their willingness to listen to our concerns and correct the situation.

PJ P.

2/17/2022

My hot water stopped heating so I called Parker who I use for all of my plumbing and heating. They quickly found the problem and resolved it. My ONLY negative is they are very expensive but good.

Jackie S.

4/16/2022

First of all, I am a 78 year old women whose husband has died from Covid. The powder room toilet was running, and we have used Parker & Sons for many years, so I called them. I had turned off the water at the wall. The repairman they sent said I needed a complete toilet rebuild for $570, and furthermore, when he turned the water back on, the wall valve was leaking on the floor - which it never has before. I told him I could not afford it and would be happy just to pay a service fee. My cousin made some suggestions. I tightened the nut behind the handle, after using WD-40, and tightened the screw on the handle. No more leaking on the floor. Then I adjusted the flapper, no more toilet running. I just saved $570! I am not going to make any further comments, because a 78 year old woman should not be using that kind of language. You can come to your own conclusions. And I won't be calling them again, and I suggest that you don't either.

Jaime T.

8/13/2021

Parker & Sons have been my go to from my AC to my Plumbing. Always reliable and bends over backward to get things done right, efficiently, and kindly. Highly recommend for all of your ac and plumbing issues.

Kyle R.

5/14/2021

I used Parker and Sons to install two reverse osmosis systems as well as a water refinement system. With my water refinement system they recommended that I replace my hot water heater, which at the time was working perfectly. Now here we are 27 months after installation and my water heater breaks. They come out and are quoting me $700 to replace a 27 month old hot water heater, that they recommended me replace my already working hot water heater with. They also told me when I purchased a $6000 water refinement system that they would come out and move at no cost whenever we move, well that was not the case and they charged me $800 to move my system 3 miles to my new house which already had an r/o system installed. I will never do business with them again.

Arlene M.

11/12/2021 12:00:00 SA

Renewed our three-year maintenance agreement with Parker & Sons as they did provide good customer service in the past. It appears that things have changed due the worse because service technician was scheduled to be at our home first appointment (8 am) and no show. Called us at about 9:30 am saying he was running late. Found out that we were, in fact, his first appointment but who knows where he was before finally arriving at noon. Parker Dispatch had no idea where our technician was and said I should I ask him myself. Not a good answer! Next renewal we will change providers cuz Parker & Sons no longer provides any customer service.

Stephanie M.

2/15/2020

Beyond Horrible experience with having water heater and toilets replaced. Given multiple inaccurate quotes. Technicians did not bring supplies leaving us waiting for hours without water. Unprofessional and lack of thought on how to approach the projects in a timely manner.

They should have sent two people to complete the job. After 9 HOURS of my Saturday (not mention 4 hours of waiting on the original agreed upon date of installation which was the previous Thursday) damage was done to the wall during toilet replacement. We now have to have a third appointment and will be unable to use the bathroom for the next five days until they can come and repair damages caused by Parker and sons. A leak from the broken pipe lead to water damage on two units below me.

Offering $50 off is a joke! Go with Scottsdale plumping or pink plumbing that gave me better quotes before I was stuck in this mess with Parker and sons.

Jennifer S.

02/09/2022 12:00:00 SA

I have been using Parker and Sons ever since i moved to Scottsdale a few years ago. I am part of the family plan and it covers electrical, plumbing, and AC. I just had Chris here installing a new electrical panel and he was so nice and helpful nd professional. I would recommend Parker and Sons !

David H.

5/14/2021

Called for a small leak repair. In the process they ran their camera in the sewer line and then said there was a hole in the line. Quote to repair was $12,700.
I decided to get other quotes. Got two estimates. One ran his camera into the line (for free) and said, he couldn't find a hole. Both said, if it ain't broke, don't fix. But they both gave me quotes to replace the line: one $3,800 and the other $4,000.
Parker and Sons - honesty and price gouging are not good business practices. I won't ever call Parker and Sons again.

Suzanne M.

03/01/2021 12:00:00 SA

Updating my review from last week. After I posted my unsatisfactory review I was contacted by Ian from Parker and sons. He was able to get someone out to my house that afternoon. The two water technicians who came were very nice. Turned out it was the RO system for what a purification under my sink that was leaking. Apparently they don't last very long. After they left I realized I didn't understand why they left it there since they told me it's kaput. But whatever. at least Ian got someone out to me that same day and we found out what was causing the leak and stopped it from leaking any further. Thanks to Ian my faith in Parker and sons is restored! A big thank you!

Carmen N.

1/31/2022

My tech, Johnathan, was very prompt, spent 4 extra hours than expected and didn't make me feel like he was in a rush and that my concerns were important. He went above and beyond and replaced my thermostat and fixed the thermostat wiring for free.

John O.

1/31/2022

I had a leak coming from my ceiling due to a malfunctioning tub spout. Parker and Sons sent a plumber named Derek Labostrey who went out of his way to 3 different store locations (approximately 45 minutes away) to grab the correct tub spout, recaulked all of the areas around the bath that could potentially leak water, checked the rest of the pipes within the ceiling to ensure there were no other leaks, and completely fixed the issue. Originally, Derek was only there to replace the tub sprout, but went the extra mile when determining our issue. He went above and beyond in his work -- making sure the leak was fixed for good. He was very polite and cared about the quality of his work, so much so he did extra to make sure we were taken care of. Overall, I'm very happy with Parker and Sons, and it's people like Derek that make me call Parker and Sons whenever I have an issue.

Barry R.

10/27/2021

Bought a couple of units a few years ago and Parker has been taking care of them since. Excellent service. Join their family plan,, well worth it. Had my daughter sin up for it. You won't be sorry. Parker goes way beyond what they really have to. I am very comfortable with them.

Connie W.

1/28/2022

The technician who came out to inspect my AC/Heat unit and venting was very considerate. He was professional in his appearance and his skills. He wore a mask the entire time and observed all COVID protocols. His explanations were clear and I got a quote for additional work if I choose to. I didn't feel pressured to attend to those issues immediately and I appreciated that. He was right on time and phoned ahead. Seems like a good company.

Mick L.

10/20/2021

I appreciate Parker and Sons coming out quickly and that's why they got 2 stars. They quoted me $2600 fix. Then I got a 2nd opinion and got it fixed for $150. Make sure to always get a 2nd opinion to make sure you're not about to get molested like I almost did. I had to pay $80 to have them come out and way over bid the job.

Carla C.

5/28/2021

Showed up on time,
Pleasant guy,
But I've used them before for a water heater, this time a shower mixit valve ,
They are doing the passive /aggressive upsale, constantly,
I mean hard push to do more!
Very annoying

Tony M.

10/19/2021

Had my A/C replaced and the team did a fantastic job. They we polite and courteous. They made sure to keep the house clean by putting down drop cloth inside. Once the job was completed, they walked me through the install and operations.

Michael O.

1/25/2022

I was very impressed with every aspect of Parker and Sons. From my initial encounter with scheduling the appointment through the end of the work, the professionalism was impressive; in fact, I have already recommended Parker and Sons to three people. I will definitely use them in the future.

Shivan P.

01/05/2020 12:00:00 SA

When we had AC trouble the tech they sent out was great! I knew we needed new units anyway so after a temporary fix on the units we set up an appointment with the sales rep.

First off when the sales guy came over he detours over to the water heater and talks about everything supposedly wrong with it for 15 min even though he was there for the AC units. The whole time it seemed like he was going out of his way to just try dazzle us with all the technical knowledge he had. Every time we tried to ask a question his response was I have been doing this 42 years, I know a thing or two. He just seemed to be in his own world, singing to himself and rambling constantly about how much he know about heating and air. He was very vague about the breakdown of pricing and even the quote he provided didn't even break down items and labor in any detail.

IF you are going to give someone a 26k quote to replace two units on a 3500 sq ft house, you need to break out each line item. House is 20yrs old and maybe needs some work to make sure everything is high efficiency (I get that) but the manner in which he carried himself, the singing and and disregard for a potential customer was astounding. First thing he even said to us was how he wasn't on salary so he wouldn't try to sell us on anything. Maybe he should be on commission and learn how to provide actual customer service.

James P.

2/16/2022

I just had regular maintenance completed on my HVAC system. The technician arrived well within the appointed time. The technician completed the work timely and informed me of other items he noticed that I could get upgraded. Once i chose the work, he was able to complete it right away versus scheduling another appointment.

Shelby A.

5/24/2022

If I could give a zero star I would!!!! Our ac went out LAST NIGHT. We were put on the emergency list and told that we would have a technician come out the next day between 10-2. I called out of work to make sure I would be home. We were told we would get a call when they were on their way. 2 o'clock comes and we still haven't gotten a call. We call them and they said the technician was held up on a call. No problem. We understand. We would have appreciated a call but whatever things happen. We were told the technician would call us as soon as he was done AN HOUR AND TEN MIN go by and no phone call!! We called back only for them to tell us that the technician FINISHED and then TOOK A LUNCH an hour and ten min PAST our window time!! No apology no nothing!!! Like are you serious?! It's hot as hell in here and we were going to purchase TWO new units. They just missed out on $20,000 PLUS our monthly service because now we're canceling that! This company is so horribly over priced and not managed well at all. They wasted my time and money and had no apology and no care in the world! So disrespectful!! I will make sure to spread the word about this company and spread the word about how great our new one is!!!

Sondra H.

1/21/2022

We had our seasonal service performed. The technician spent his time explaining items to me that could be of a concern. They offer a great seasonal package for heating and air-conditioning systems.

Siri P.

04/06/2022 12:00:00 SA

They treated like that we bought a brand new air conditioning unit 4 years ago. Along with the unit came certificates for free maintenance for the next 3 years. Every time we called them to schedule the maintenance they would reschedule us. Last year my husband ended up speaking to management and they ended up servicing us in a timely manner. This year we had an appointment scheduled and 20 minutes before the appointment they called the council. When my husband asked for an explanation the rude young lady on the phone told him she wasn't going to answer that and did he want to reschedule till the 20th. She told my husband that because we bought the unit while he was at home Depot and a rep was there that we were not a priority to them. My husband hung up and called back and the gentleman he spoke with blew him off also. And hung up on him. I definitely would not recommend this company to anybody. They have horrible phone etiquette and customer service.

Peter M.

5/27/2021

We have used Parker for many years, but we have found that the quality of service varies widely depending on the tech assigned. Our latest experience was just awful. The tech, who was here for a semi annual check of our unit had no interest in anything but selling us a new unit.

When we bought the house three months ago, Parker inspected the HVAC system and said it was fine. But this tech said the whole thing was falling apart and had to be replaced. We had a second company come out and inspect the system and they said everything was fine. We are not going to roll the dice with Parker again.

Paula W.

7/19/2021

Replacing your HVAC unit is never something you look forward to...but, having the right team install it makes all the difference. Our installers, Keagen and Zach, made the whole event easy. They were professional and polite. They worked almost 12 hours making sure our unit was perfect. They were happy to answer all of our questions and concerns. They worked hard and always with a positive attitude...and mind you, it was definitely hot in the attic. We were very confident with this large purchase after meeting with the sales rep, Jacob, earlier that week. The entire team at Parker & Sons really puts your mind at ease. They got you. They want to provide excellent service and it shows. We would highly recommend this company and will continue to do business with them for years to come.

Jj C.

12/08/2019 12:00:00 SA

I agreed to the Costco purchase of the ecowater system. I'll give that system a few months before making a review, but Parker & Sons were the outfit which make the sales pitch and installation.

It was expensive to be sure. I don't like how there isn't a displayed cost for water softeners, no reason it has to be shrouded in mystery. I've had a Kinnetico system for ~ 14 years, and they were the same way. I did not stay with them because they were estimating another $10K job. Plus their RO filters were expensive and required their techs to come out and install. In contrast, the Fleck system is closer to the price I wanted to pay, but I wanted to get my house back on a soft water setup ASAP, and P&S made it happen.

Larry, the sales rep, came to my house Fri evening and went over everything with me. He was polite to my wife, put the shoe covers on when entering the house, and is a nice guy. I could tell he wanted to make the sale and was looking for any way to make it happen. I was interested provided my research on them and the water softener checked out, so we make a tentative deal which I could cancel the next day. The estimate was a bit over 60% from what the Kinnetico was, but they would finance it 0% for 12 months, and I got some % back from Costco, plus they would install it two days later on a Sunday, so I wouldn't have to miss work. So I was interested.

I read through the negative reviews and found many of them bogus, so I kept the agreement.

Brett and Art came at the agreed upon time on Sunday, they were polite and professional, installed everything correctly and cleaned up after themselves. They did a great job.

I will consider using them again for future plumbing work.

Melissa T.

4/23/2020

We had our 21 year old AC replaced 2 days ago and Parker did an amazing job! We love our new AC system and we are so much more comfortable in our home (we were either freezing or sweating) not to mention the unit is super quiet. The installers were very professional, practiced all the COVID19 policies, cleaned everything up, and were very pleasant in our interaction. All of the follow up like our SRP rebate paperwork and drywall work was done in 2 days after our install, which as a customer I always appreciate when I don't have to initiate the follow up and it's taken care of for me.

If you're looking for a custom system designed for your home and comfort needs, Parker is the way to go. Our home is upgraded and summer ready!

Eric P.

12/03/2021 12:00:00 SA

The electrical technician's that come to the house are great. It's convenient to be able to schedule online and they always do a good job.

Sun In A.

10/07/2021 12:00:00 SA

My 91 year old mother needed a repair or replacement of her hot water heater. Parker & Sons charged her almost $3000 for a gas hot water heater that is OUTSIDE! Thanks for taking advantage of her. Horrible!!!

Jim H.

01/07/2021 12:00:00 SA

Good news and bad news. Good news is Mitch. Quality electrician. Good news is dispatch who got me an electrician same day. Bad news? $540 for 15 minutes of work. Whoever the deal maker is on the phone, you got me. But just this once. Adios.

Jeff J.

8/27/2021

I recently went to Costco and set up a AC service call. The technician from Parker and Sons came out today and lo and behold they said I needed a new capacitor which cost 50 bucks Parker and Sons wanted 475 to install it three wires that you pull off that's it so basically $425 in labor for five minutes of work save yourself some money go somewhere else Parker and Sons are terrible

Deanna K.

11/18/2021

Parker and Sons have been fantastic! I recommend them 100% they repaired things quickly, at a fair price and were extremely helpful with identifying things that may be potential issues and calming our nerves on things that were not issues. They listened to our issues, gave options and worked with us to get the best solution for our needs. Also, because they have multiple services under the same roof, they were able to coordinate scheduling of services which made things easy for us. While home repair is never fun and no one likes spending money on surprise repairs, Parker and Sons made it less painful plus because they've been around so long, I know they will be here to warranty their work. Recommend this company strongly - you will be glad you called them first!

John P.

01/07/2020 12:00:00 SA

One of our two fifty gallon water heaters failed. Called Parker and Sons at 602-2-REPAIR (602-273-7247). A plumber showed up shortly & confirmed the water heater had failed & was wasting hundreds of gallons of water a day, which was running out through the blow-off valve on the top of the water heater. Talked to Andy O'Crowley in Water Treatment sales within an hour. Andy arranged for two Navien tankless water heaters to be installed the very next morning! Jose Ochoa, Parker and Sons plumber, did a wonderful job, with assistance of coworker, Juan, of getting both Navien tankless water heaters up & running as quickly as possible.

We are regular Parker and Sons customers for plumbing, electrical, air conditioning & heating, & enjoy excellent discounts on these services by being regular members of their service plans by paying modest monthly fees.

Sarah E.

11/02/2020 12:00:00 SA

They are my go to plumbers. Very professional and courteous. I have had them do plumbing and electrical work. They also replaced my hot water heater and the AC/heating system.

Carin B.

06/04/2018 12:00:00 SA

Over priced!!!
I got a quote for an ac replacement that was 3k over the others. Moreover they made it sound like they were the only company in the valley that had APS rebates (A LIE)!!! I called another AC company who did it for way less and the next day! They were so nice and not pushy like their sales guys.
They spend all their money on advertising.

Sandy M.

10/26/2020

I have used Parker and Sons for a good long while now. Years in fact, I pay for their yearly maintenance service, well worth the price. I think it covers like 3 years worth of 2 times a year maintenance. I have them come in April and October, rather have them up on the roof instead of me. I bought a brand new air conditioner from them in November 2019, it does a great job. The old air conditioner was over 25 years old, they kept that little thing running for years, they kept telling me it was getting on in years and would not last but it kept going and going with their help. Finally it just gave up and Parker and Sons took care of getting me a new one in a timely manner.
Also in April of 2020 my allergies went nuts, and I had a lot of trouble with my breathing. I had quit smoking Labor day 2019 and never had allergies before. I had read an ad for their air scrubber, it is an UV light for pollutants (that was before Covid-19 glad I have one now) and an electronic air filer, I love it. I have noticed I do not have to dust as much as I used to. So every time they come to service the air conditioner I get new air filters too. One of the best things I have purchased over the years.
I also use Parker for my plumbing, they have put in 2 new toilets for me, American Standard, love them. I had them come out and look at putting in 2 new bidet toilet seats from American Standard. The tech indicated I could order the seats and then they would install them for me, but it was easy enough to do myself after I read the instructions. But Parker and Sons were honest to say order them yourself and save some money.
Every time they come out they make me feel safe and secure in the knowledge that they care about my safety and health.
Every time I call them for service they are always friendly and I can tell they have a smile on their face.
Plus every time I get a cold call from some other air conditioning company I just tell them I am covered by Parker and sons and they do not bother to call back.

Adam A.

1/14/2021

Recently had Jim from parker and sons come out and change a few faulty shower stems, parts took a while to get in because of supply chain issues but Jim was very communicative throughout the whole process!

Todd J.

01/07/2022 12:00:00 SA

Had a water leak in our condo garage. Mike was on-time for the appt. and was able to quickly trace the leak to the right source and repair the pipe. Jose was right behind him to repair the hole in the ceiling. Excellent customer service! Yes, it was pricy but when it comes to plumbing, it's worth the peace of mind to work with folks that know what they are doing and are efficient with repairs.

P R.

11/03/2021 12:00:00 SA

Needed a quick turnaround on a hot water heater issue and Parker & Sons' were able to get that done. Huge thanks to Derek, the technician who clearly explained the issue, pricing, options and ultimately followed through with excellent service. Thanks, Derek!

Bob A.

11/11/2020 12:00:00 SA

I have used Parker & Sons for many years for heating and air conditioning service. 6 years ago the company installed a completely new system in my home (2 air conditioning units and 2 heating units). Since then I have had a contract for an annual checkup of both the heating and air conditioning units.

The installation of my new units was done professionally and completed in one day. There was follow up by company management to ensure that I was satisfied with every aspect of the work - which I was.

The annual checkups are always done very thoroughly and by technicians who are experts.

Parker & Sons is a company that I rely on for excellent work and I have never been disappointed. I highly recommend them!

Valia K.

11/15/2021

Fernando was very knowledgeable and helpful. He explained things well. The service was very good.

William B.

1/27/2021

When I first tried Parker and Sons I was skeptical. But they came and where honest and did a fine job. Then they did another great service all. So after a few good trips, I decided to sign up for their plan. Then I need to use that plan. And they sent our Richard and Tony. These fine gentlemen were on time, professional, kind, and saved me money. They take care of their customers and they earn trust. That's about the highest praise I can give them. Plus, I'll be calling them again next time too. Because we all know, there is always a next time. Thanks guys. Job well done.

Jaime J.

10/12/2020 12:00:00 SA

Just no. Water pressure was low throughout our house and our pipes were making a knocking noise. Called these guys after seeing their ad on the back of every bathroom stall in Phoenix... now I understand how they afford to advertise so widely. The plumber had to cut into our stucco to do the job and that made it sound complicated so I agreed to the $890 price tag. Less than an hour later the job was done. when I later looked up the part (like a sucker) it was about a $200 part. I am not accustomed to paying a plumber $690/hour for their service. Never again.

LeRoy S.

6/30/2022

After 19 years we needed to replace our AC units so we used parker and sons and replaced both our units and spent $16,000 in July 2019. We have had them serviced every 6 months. Fast forward to April 16, 2022 and they both aren't blowing cold air so tge come and and replace both capacitors on the units and because they were under warranty it only cost us $95 it shouldn't have cost us a dime. Then on June 17, 2022 one unit is again not blowing cool air so we spent two days without air until they come to fix it and this time it's apparently an amp fuse which cost me $254 to repair. Then here i am today June 30, 2022 at 7:14 pm waiting for someone to show up at my house because again one of my units is not blowing cool air. I continue to call them and i get the technician will call you 30 mins before they arrive. I am completely disappointed in Parker and sons in the quality of the products as well as their ability to fix the issues. They continue to charged even though these units aren't even 3 years old and have had to be repaired 3 times in 2 months. I would never recommend this company to anyone!!!

Scott S.

09/11/2021 12:00:00 SA

So two years ago I bought two brand new supposedly top of the line units with new heat pumps, duct work the whole nine. Came to just south of $24,000. So I'm giving two starts and not one because the ENTIRE house is absolutely freezing cold and my bedroom is 88 degrees. ITS ONLY 92 degrees outside!!! It is super humid for Phoenix but c'mon! $24k for 6 degrees of cooling? THATS 4 grand a degree!! Then I have to freeze the kids out of their room because I have to set the damn thermostat (two NEST units I wouldn't wish on my worst enemy) and all of this with a pregnant girlfriend!!do now my 6 month pregnant girlfriend has to go back and forth between her sons room until she freezes then warms up in the bedroom. I called them up and hey came out and said I needed to knock out a dividing wall in the attic. I asked what it was used for and he said they use it for construction and are supposed to take it down when they're done. I asked how much and the tech (who was extremely friendly and knowledgeable) said around $700 but they don't do that type of work. So now I'm left with a room I cannot sleep in, I'm $24k lighter, and have two kidsickles. Their customer service is insanely good- I'm thinking they only have a three star rating for a poor product or maybe poor worksmama hip.. Attached is proof with time and date and temperature, as well as a pic of me sweating like Steve Harvey reading que cards. It's funny- my gf thought I was absolutely nuts to spend this much and I said I just want to be able to sleep one night in my bed I'm the summer time

Update- so I called in this morning because I couldn't take it anymore and get Kary on the line at 0815 on a Sunday morning. She calmed me down- listened to my whole story/ apologized- upgraded my plan and had a guy out here named Fernando who explained in detail what went wrong. This was in my opinion SUPREME customer service. So give kary and Fernando some beer money- they saved you from a 2 star to a five

Ashley M.

11/17/2020

I never write reviews but these guys went above and beyond so my renter wasn't dealing with a broken water heater all night before a holiday weekend. So grateful that Parker and Sons took my call at 11:00 at night and had someone there to fix my water heater on my rental property. These guys are not only experts in their field, they are prepared with the technology and safety we need during this time! Thank you for helping in this emergency situation.

Jon S.

09/04/2021 12:00:00 SA

So back in June I had a brand new $16,000 AC system installed. Parker and Sons has been out a total of 5 times for this. I contracted through #Costco to have a complete new system installed and new ducting to rooms. 1. They came out for the install which took 14 hours for a team of 4-6. The new AC was installed on a stand not graded for my roof, and they slapped a 2x4 under one side to balance it, the pressure box was installed on the wrong end of the house, the new rooms we ducted wrong, and only 1/3 rd of my house had AC. About 80% was just wrong. 2. They came out and jerrywrigged the system to get through the weekend for my brother's engagement party because I refused to be put into a hotel for a few days. 3. They came out and spent (I think) another 8 hours reconfiguring the system to work for my house. Got everything working, as far as I could tell. 4. Had a major rain storm right after surgery and found a pond in my hallway under the hallway intake. Got someone out the next day and there was 2 leaks around the AC that I heard about from listening to the guy in my attic while on the phone, but was only told about 1. The tar around the unit was bad. They had trouble accessing the attic space because of how messed up the install is. You have to remove part of the system to even get access to the attic, and it's almost impossible to access the last 20% of the attic because of the AC Install, so they almost missed the leak area. On top of that, dispite all the water and the softening in my ceiling, they swore there is no damage to anything and that it just dried perfect. Tonight is call 5. My thermostat and AC have stopped working at 1 am. I have a 3 yr old in the house and no air flowing at all. I called about 2 hours ago to their 24 hour service and haven't heard anything.

Danielle H.

2/19/2021

We've bought five units from Parker & Sons in the past few years ( two separate homes). We have nothing but good things to say. Great prices. Great quality. Exceptional customer service!

Conrad L.

12/03/2021 12:00:00 SA

This is the worst place to go for plumbing help. They give you a time frame that they will show up and then just prior to that they call and cancel. So you just took the whole day off for nothing. Be aware. Worst service

Aiden C.

02/03/2021 12:00:00 SA

I loved that the crew all wore masks and were respectful inside our house. We got a new AC and heating unit and new ductwork and insulation. Our system works great now. We had a small issue that our bedroom vent was making noise and the guys that did our install came over the next morning figured out the issue and presented me with a few options. They fixed it and my wife is happy. Happy wife, happy life! We also got an Under the sink RO and everyone loves how easy it is to fill their water bottles and how great it tastes!

Skip H.

12/01/2021 12:00:00 SA

Service and quality of work is outstanding, techs are courteous and knowledgeable in their trade skill set. My go to company for my HVAC and water quality needs.

K C.

1/24/2020

Emergency water leak in new home wall. ParkeR and Sons called. Mel or Tom as employee. Refuses to fiix at 5:30pm. HE lives in ChandLer and needs to go. BWould bring parts tOmorrow around 9am. That's helpful! No water no toilets no showers. Your commercial and the employee you sent don't match!
Yelp removes review ??

Kacie R.

02/08/2021 12:00:00 SA

Although I would never recommend this company because of their prices, I recommend and out hood rating because of the gentlemen that we have had in our home helping us with our services. They have been helpful and strategic with their work. Recently a gentlemen by the name of Richard was in our home and was very kind and worked very hard. Mind you this project was MOVING a soft water system, just moving the soft water system not purchasing one and it costed us about 2,000. 2 grand to MOVE a system. Would not recommend off pricing, you can definitely find a company with better pricing and just as great service, I would just like to give a shout out to Richard, and hope the company actually gives him props and potential raise, especially if the company is making two grand off moving something, Richard hopefully sees half of that.

Hugh S.

11/19/2020

always pleased with Parker and Sons. They met our needs for 2 new AC units and have responded quickly with urgent issues. Highly recommend.

Dan T.

1/14/2021

Everything was great. Replaced two units inside and out. Job was easy and clean. I like that I have a warranty with a company that will be here for years to come. I appreciate you Parker and Sons.

Brian M.

11/22/2021

Have been with Parker & Sons a number of years now after starting with a different outfit. Have had to wince a couple of times with prices, but overall have been satisfied with timely responses, performance, and results. The 2x per year preventative maintenance requirement that is part of the warranty is painful to deal with but, with some exceptions, the assigned personnel have been good. Am particularly happy with Christopher Luna. Excellent skilled professional tech and great representative for the company.

Cole E.

7/16/2021

Came to fix a leak in my toilet, replaced wax ring, apparently did it wrong as they had to come back a couple months later to do it again. It's a been little over a year since the second visit and now I'm finding out what they fixed has been slowly leaking ever since, has soaked my subfloor and created mold and they won't honor the one year warranty or provide any assistance even though they did the job incorrectly twice. Now I'm racking up monumental bills getting all of their shorty workmanship fixed. Having to have all the tile in my bathroom taken out. Huge headache. Don't use them.

Danielle S.

12/07/2017 12:00:00 SA

UPDATE: Parker & Sons called to offer an accommodation of $200 refund after a long conversation. It's been 8 months now and we've never received it. All of our previous caveats remain + it's clear you can't trust a thing they tell you.

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Parker & Sons came to my residence when our hot water heater broke down. They never gave an estimate for the cost. The water heater was about $400 at Home Depot but Parker Brothers charged almost $1,300.

I spoke with Angie about getting an itemized receipt for that extra $900 when it only took about 100 minutes for them to install it.

Instead of facing our complaints, Angie continues to pull strings to have my reviews removed. She claims there's no answering machine here at our home, which is untrue.

Trust me, heed all of the negative reviews here. They've been squarely EARNED. Despite physically being present while Parker & Sons performed the work and despite having direct discussions about the bill with Angie (therefore this is a direct experience with their company and satisfies Yelp review requirements), Parker & Sons pulls strings at Yelp due to being a paying Yelp advertiser and has my legitimate reviews pulled.

We are filing a complaint with the ROC and if you've been a Parker & Sons victim, message me. I'm happy to help explain the process to you. I offer this because Angie continues to remove my reviews. Each time my legitimate review is taken down, I will exercising my free speech as a result, here or elsewhere. That's a promise. Perhaps a video is in order... Sadly, Parker & Sons would rather play games behind the scenes and fib publicly than simply address a legit complaint.

Leatrice F.

10/13/2021

I called P&S on Sunday and they were able to come out immediately to fix our water heater. They came quicker than our warranty company. We had been out of of hot water for almost 2 weeks and my warranty company did not feel that this was urgent. Our tech that came out, Josh was amazing! He answered all of our questions, he was very knowledgeable, and patient with us. He gave us a quote and he was able to install our new water heater the same day. So AMAZING! Thank you Josh for being so amazing! We really appreciate your time and professionalism!! Laveen Residents

Daryl B.

09/02/2020 12:00:00 SA

Gosh do I dare right a great review on these guys amongst all the not so good ones?
The AC needed to go. After years of my Home Warranty bandaging it and dealing with it breaking down again a month later after another repair it was time for me to break down and finally replace the 16 year old unit. That and wife and kids were getting a lil cranky from sleeping downstairs on blow up mattresses every time the upstairs AC went out .
From beginning to end my experience with Parker & Sons was professional. The consultant showed up on time and I never felt pressured. It really felt like he had only my families best interest in mind.
They were out of stock on the lower priced model so they sold me a better model at the same price.
I worked out the financing through them that same first day and the AC was installed 4 days later.
Installation was also done by an awesome crew that showed up on time and kept me informed on the process.
Just a heads up though, when they tell you All Day they mean it. It is in fact an all day project.
When it's time to replace the downstairs one, it will be then Ill be calling.

Delainey F.

7/22/2021

My boyfriend made an appointment a month ago for them to do an annual check on our A/C. We were suppose to have that appointment 2 weeks ago but they called a few days prior to that appointment to see if they could reschedule our appointment cuz they had lots of emergency calls. My boyfriend being the understanding guy he is obviously rescheduled to today. Told us they'd be here between 10:00-2:00. They called shortly before 2:00 saying he got behind with his previous appointment and he's on his way. It's now 3:30 and no one has still showed up. Don't go with this company unless you want to sit around wasting your whole day waiting on these people.

Bill B.

08/12/2019 12:00:00 SA

Not a fan. As a Costco preferred provider, I decided to give them a try for air conditioning system check and maintenance. The service provider arrived on time and was very friendly. After the check up, I was advised that though the systems were running, I should replace a capacitor and fan motor for $400 and $1,000 respectively.

Seemed like alot of money, so I looked up the capacitor part number on Amazon. $18.95 Hmmmm. At work, my friend said he had a friend who handled air conditioning maintenance. He came out and reviewed my needs. He replaced the capacitor of $120. As for the motor, he said they speced a motor that is very expensive and not suitable for my older a/c. He said no point in changing it now and that when it failed, he would replace it for $260.

So much for Parker & Sons, in my opinion. Seems like they need the money grab to pay for all their commercials.

Michal J.

08/02/2021 12:00:00 SA

Parker & Sons installed our air conditioners a few years ago. We later found that they also provide plumbing services. We had our water heater fail, and we called them. They came out on the day of our call and gave us the info that we needed a new water heater. Darn. The installers were amazing, and we were very satisfied with the service, price and attention to detail. The took photos and provided them to us to explain the issues. Highly recommend.

Pam And Wayne T.

8/25/2021

We were noticing a real bad musty odor out of our air conditioning vents so we called up Parker & Sons since we have been very pleased with their service in the past. The tech (Eddie) who came out (even a little earlier than what was quoted) was very personable, friendly & knowledgeable about his trade. He took many photos of our air conditioner that were super gross looking. All of the rain as of late caused an ugly mold to grow on several of the AC surfaces. Eddie extensively explained the service that he could provide THAT DAY to eliminate & keep that mold at bay. We were very pleased with our service from Eddie & Parker & Sons and will call them out again.

Zip Z.

07/06/2021 12:00:00 SA

THESE GUYS ARE CROOKS / THIEVES. They prey on people, they're the worst of the worst. Charing over 350% for a simple part that wasn't even needed. Totally dishonest. Trust the multiple 1 star reviews-they're their for a reason-its a real world sampling of people's experience with these crooks.

Nan C.

11/10/2021 12:00:00 SA

I am writing today to shine the light on Nikolas Abbott, an electrical technician from Parker & Sons, who recently went above and beyond in solving an issue with a chandelier that had previously been incorrectly hung. Thanks to Nik's ingenuity, he was able to come up with a work-around that completely solved the problem and saved me from having to replace this beautiful, expensive chandelier. If you are looking for a skilled electrician, look no farther than Nikolas Abbott from Parker & Sons.

Eduardo B.

05/08/2021 12:00:00 SA

Just like the commercials, they had a repair man out to my home in no time!! I had actually called the contractor who initially installed our AC unit Chaz Roberts who told me that their first emergency repair appointment was in ten days!!! Are you kidding me?? I will use Parker and Sons for all future repairs! And remember, there won't be no Melvins on the job!

Mason F.

9/29/2019

I used their plumbing service earlier in the year and they did a satisfactory job. I recently needed a plumber again so I called them around 10:30 AM and was told by their operator that they had a technician in my area and I'd hear back sometime around noon. I didn't hear back until 6:00 PM and they said the technician would be here in about 35-45 minutes. That wasn't the case and 75 minutes later I called back and said I didn't want to wait any longer so I canceled the appointment. Two minutes later he showed up. I told him I had canceled the appointment and he said he was late because he was coming from Cave Creek and I lived in Peoria and the GPS had given him bad directions.

I don't like waiting around all day thinking that someone is going to stop by when they clearly aren't. I know many places give a window of a couple of hours but 7 1/2 is not acceptable. A technician was in my area? I don't think so.

As for the work I needed done, I'll be looking for someone else to do it.

Al L.

11/09/2020 12:00:00 SA

i have used parker and sons for many years now and have never had a single issue with them

on oct 20th i had 2 appointments with them one for the house i live in and the other for my rental unit. these service calls we both for check ups on my a/c units. they showed up on time did a terrific job and before they made any repairs or changes to my unit they explained what had to be done, showed me pictures, and went over the costs involved.

it should also be noted that when the service man arrived he came to my door with mask and gloves on and had in his hand shoe coverings to use if he were to enter my home.

i will always make my first call to parker and recommend them to anyone else who will ask.

Phillip J.

12/11/2020 12:00:00 SA

I've had great service from Parker & Sons for the last 9 years. Very responsive and the techs that have made service calls this year are always wearing masks, gloves, and shoe coverings. They are definitely pricey on some of their products, and would benefit from doing a little market research to justify what they charge for certain things. Overall, will continue to use their services.

Victoria S.

11/06/2021 12:00:00 SA

Jay and Lance came out to check out some electrical issues and did what they needed to, nothing more...honest and up front. They were professional and friendly and did great work. I would definitely recommend them and will use them again!

Rick P.

8/30/2021

I'm a tenant and grateful the landlord allowed me to get the air fixed when it failed. So Shane came out and replaced the capacitor...it took him less than 10 minutes and charged $472.00. So I looked up the part...$14.82. What a total ripoff!! Everything you read says that 10 minute job should cost $120-$180...so why $472.00?? You decide if this should be your repair guy!!

Tammy P.

12/17/2020

I went online booked a appointment took the afternoon off work , received a confirmation text , waited around for the entire four hour block (2-6) and no one showed up. Absolutely ridiculous!!!!

Bogdan S.

11/03/2021 12:00:00 SA

The company is crooks. They overcharging you big-time. Never hired this company. I have a really bad experience myself Hope you're never gonna call less people. If you do don't cry afterwards.

K A.

7/26/2021

We had our whole AC system installed in May. We have had them out here six times to get this system working. They were supposed to show up again today between 8-12. I get an email stating they will be here between 8-10. No one shows up. I call at 11 and they say the tech will be coming. Still nothing by noon. I call again and they say he will call when on his way. He finally shows up at 1:35. He is here around an hour and says all is working. At 4:30 we notice one system that covers the bedroom isn't working. We are now on the phone for them to come out for a seventh time because when they left this afternoon and said all was good, it wasn't. We get the runaround and they say maybe tomorrow....are they not a 24 hour service as they advertise on TV? For the price of three new units it is absolutely ridiculous that we are having all these problems.

Mark B.

09/01/2021 12:00:00 SA

The response time was great and their knowledge seem to be good my problem I had is that their price was three times that have a previous air conditioning repair company.

Ricky C.

8/28/2020

Woke up to a water heater blown and who else to call Parker and sons came out super fast... Great customer service from Dan that first came out to give us our quote... The plumber Erik A Heredia was super friendly, and his customer service was so amazing, very hard worker and made sure my family and I were all taken care of and happy with his service... He truely went beyond to fix our home and we are truely grateful... Parker and sons got such a wonderful employee and to anyone that needs fast, friendly and work that is back up by there company call these guys... Thanks again Erik we appreciate you

Jerry L.

11/19/2021

we have our air conditioning units serviced by Parker twice a year. They are timely with the appt and have always done a great job.

Ellen A.

8/24/2020

My air conditioner was quite old, possibly approximately 20+ years old and Friday night it crashed. I knew it was coming. Jacob came over right away at about 1 o'clock, he and another guy hopped up on the roof, took a look, and gave me some options. An AC unit is always going to be a hefty bill so I was prepared but I was pleased with my options. I was also relieved that the flat fee included new grates, disposal, taxes, a loaner unit for the bedroom, hotel voucher if we needed it, and a Wi-Fi thermostat. He sat down with me and wore a mask and booties the whole time and gave me a quick education on air conditioner units including hand drawn diagrams and showing me images from Google earth. We opted for the 14 seer Because even though it's a little bit less efficient it's quicker to cool and it suits our needs best. He said he could have somebody out Monday at noon. He set us up with the loaner unit in our bedroom within the hour. The guys came out on Monday probably at 11:45, the job was done by five. It's 7 PM and we are now back down from 87° to about 72°.

Jim W.

11/12/2019 12:00:00 SA

I have used them once for a plumbing issue and once for an electrical issue
Both technicians were great
They explained what they found and the corrective measures
The price has fair and up front
I would recommend their services and will certainly use them again

Dennis H.

08/03/2021 12:00:00 SA

I have used Parker and Sons on 2 occasions. Both times they tried to sell me costly repairs on my A/C unit and my evaporative cooler that were not needed. The second time I used them was because of a special A/C tune-up special that Costco was offering for $69. Their prices were so ridiculous that I sought a second opinion. My A/C repair went from approximately $3000 to just $250. I suspect their repairmen work on commission. I believe they prey on older people. I would avoid these people at all costs.

Tony S.

9/20/2020

Helped us when we were on vacation. Fixed a pipe burst. Very helpful staff. Will use again!!

Natasha M.

8/29/2020

Parker and sons came to try fix our AC. Replaced a few parts and then said that it wouldn't work and we needed a new AC. After trying to charge us 9,000$ for a new AC unit, we had another company come out and fix our AC for $70. They are crooks and cannot be trusted.

Greg V.

11/24/2020

My existing HVAC units were 15 years old, and after seeing my fellow neighbors replace theirs, I decided to get bids from three companies, including Parker & Sons. They quoted me a price for replacing my three units with top of the line Lennox units. With the additional Costco rebate that I was getting (they are the installers for them in this area), their bid was the lowest. They sent a crew of 6 workers to do the job, and were done in only 8 hours. The drywall worker was at my house the following day to repair the ceiling (where they had to cut out to get access to the attic). All of the workers, including the sales representative, Josh S., were courteous, professional and conscientious throughout. I would highly recommend Parker and Sons for HVAC replacement.

Mike T.

6/24/2019

We recently had Parker & Sons out to the house to inspect our soft water system- the system was occasionally leaking during regen and I thought that a gasket or valve may be worn. The technician unfortunately gave us the bad news that the unit was shot and could not be repaired.

A sales person came to the house a few weeks later and gave us a bid for $6,600 for a new unit which I found to be high. I decided to wait. I decided to call the original installer and he connected me with the manufacturer as he mentioned the unit should still be under warranty. I actually liked the sales person, seemed very personable and I think the unit he was pitching was a well made unit - just very pricey, something I'm sure he doesn't control.

We had the unit assessed and it needed a new $5 part that has a known problem in about 10% of units. I wound up saving $6,600 (the company sent me the replacement part for free and showed me how to install it).

Parker & Sons did nothing to give me confidence that they will do the right thing if that thing is anything but selling. The benefit of going to Costco is I always assume that I'm not going to be ripped off. I don't think Parker & Son's aligns well with Costco's value proposition and actually damages their brand versus enhances it. It's time to look for a new local partner in Arizona.

Nikki C.

8/28/2020

Our AC went out and had someone from Parker and Sons come take a look. They checked it out for 10 minutes and said we needed to buy a new AC unit that would cost us $10,000. We decided to contact a local company and someone came out and fixed our AC for $400. Turns out it was only missing a new motor for the compressor. I do not trust Parker and Sons. They are more salesmen wanting to sell you the most expensive things rather than fixing what's broken.

Sarah L.

10/15/2021

I had a water softener and reverse osmosis system installed. They were very professional and I'm very satisfied.

Komal B.

10/28/2020

I wish I could give 0. Worst service ever. We called home depot for quote on new ac installation last summer and technician from this company was sent. He was too busy upselling us than our needs and when we asked about other products that we want installed from home depot he wouldn't even offer. Strange seems like they don't care if you are suffering in heat instead of sending technician they will send marketing folks to take advantage of your situation. Am glad we didn't hire them.

Angela H.

3/31/2020

I needed several repairs to my AC unit. Some of them had been mentioned in previous check-ups, but then not mentioned in the next one. That's the reason for 4 stars. Inconsistent reporting of issues.

My tech this time was Jason Merkley. We discussed costs, prioritization of issues, and options. I appreciated Jason's input and consideration of my current needs.

Richard F.

7/13/2020

I was quote $800 to replace a bathtub faucet. This is scandalous. I couldn't believe it and the tech that quoted me it just said well it's plumbing. Wow! I used another company that charged me $150 for the 15 min job... This company is so overpriced it's not even funny. Avoid at all cost.

Michele M.

8/20/2020

Had them out today to try and fix a AC unit. The tech was here maybe 20 minutes told me the problem was the compressor and was gonna cost $5k to $7k. Or I could get an new unit for $10k to $12k. I had two more AC companies out. One actually fixed the unit and it was the motor at a significantly less cost to me. In addition I got quotes on units from $5500-$7200.
I feel like it was a total scam and they didn't try to actually help me. They charged me the $79 fee and up sold units. I will NEVER use them again.

Daniel H.

10/10/2021 12:00:00 SA

The good thing about Parker and Sons is they will respond to your issues promptly and they do good work. The bad thing is they are very expensive compared to most plumbing companies and you can find the same quality of work for less if you shop around. However, if you have an immediate need for plumbing, they will show up for the right price. Also, they struggle with communication between their Water department and their BAU plumbing department and that miscommunication cost me six hundred dollars. I have used other companies since having some work done by Parker and they cost substantially less per hour and I was equally satisfied with the quality of work.

John R.

6/25/2021

As usual, Parker & Sons got it done, and done right! Had an issue with the cartridge in the shower faucet. It would not turn due to buildup of calcium. I looked the repair up on YouTube and thought I could do it myself. Everything was going well until I tried to put a new cartridge in, and it wouldn't go in. I purchased another similar cartridge, thinking I had gotten the wrong one, but again, it wouldn't slip in. That's when I called our plumbers, Parker & Sons. Josh came out and worked on it for over an hour. He told me the cartridges I purchased should have worked. He couldn't get them in either. So, he got another one out of his truck and it slipped in with no problem. Yes, it was an expensive solution. But this is why we call Parker & Sons. They will get the job done, and done right, with a year warranty on parts and labor. Josh was great - excellent knowledge, explaining as he went along. Love this company, they are worth the price.

Ville V.

6/21/2020

FYI: our water heater went out this morning with a slow leak, called Parker and don and they said they would be out today to replace, even called twice to see when they would be here, never got an answer till 6pm. At which the tech said all he was coming out to do is drain the tank and turn off the water to the heater which I already did due to a neighbor guiding me through how to do!!! Parker and Sons is a joke and I dont recommend them for anything!!! Tech never even showed up!!!!

Dante W.

8/24/2020

Mrs Lynne,

I will NOT be calling your place of business so that you can attempt to redeem yourself. The saying goes You only get one chance to make a first impression. The impression your business left with me is being subpar and deplorable. You should pay your redemption sentiment forward to other customers. I am not interested. Thank you but no thank you.

Have a good day.

John L.

09/11/2020 12:00:00 SA

I would never use them again. I called them for two minor issues and when they showed up I was gone to work and my 96 year old mom was there. I'm fairly handy just didn't have time and frankly was tired. I know for a fact the parts they used did not cost over 20 dollars and he was not there even an hour. The bill was over 600 dollars. That is total BS. What do they charge by the hour, over 500 dollars I guess. When I heard I told my mom don't pay and was told too late already paid and he was gone. They advertise no trip charge, HAHA they don't need to they make up for it ten times on their bill . This happened about a year ago, it's been bothering me for this long. So decided to say something. John Lowe

Margaret G.

08/06/2021 12:00:00 SA

We had a great experience with Terry who immediately diagnosed our a/c issue! Very professional and courteous! Thank you!

William W.

6/15/2020

Jim, the technician, was very knowledgeable and polite. The problem is that he was here for about 6 hours, he located two lines that were under the kitchen floor. The hot water line was leaking underneath the slab and I agreed for Jim to repair the leaking line by pushing a smaller pipe through the leaking pipe. We also agreed that he would sleeve the cold water pipe as well because I knew that buried pipes on homes built in Arizona are almost always incorrectly installed and leak prematurely. I was charged $289.80 to locate the leaking pipe. That seemed like a fair price. After Jim located the pipe I had several holes in the drywall, which is understandable, that's where the pipes are. Jim then quoted me $2453.64 to sleeve the two pipes. I thought, Wow, this sleeving must be pretty complicated, however, Jim was able to finish the job and leave after a total of about 6 hours. The material he used was minimal, maybe a couple hundred bucks. That leaves about $2,543.00 for Jims
labor. I agreed ahead of time to the estimate, but I sure thought it would take longer than 6 hours to do it since the estimate was pretty steep. I had no idea that plumbers cost $423.83 an hour. I am a repeat customer with Parker and Sons, but maybe not anymore. I think I'll call them and ask for a more detailed breakdown on those costs. Does anybody else think this charge is bit much?

Urbie D.

8/26/2019

Up until a couple of weeks ago my family and I depended on Chas Roberts for our air conditioning servicing needs. Since our relationship has soured we chose a new provider, Parker & Sons.

All I can say is Wow! Austin provided exceptional customer service. He quickly diagnosed the problem: a fan motor was leaking oil. We had purchased the unit from Chas Roberts in 2013. Because they had deleted my customer account yesterday I wasn't able to determine if the factory warranty was active. Good news: Parker and Sons determined that Carrier will honor the warranty. A tech is coming by tomorrow to replace it.

It gets better. Austin identified a problem with a drain in our garage and effected a rapid repair.

Thank you Parker and Sons for helping us out on such a hot day.

kaia c.

5/30/2021

Had an emergency plumbing issue on Memorial holiday weekend. Parker & Sons was able to squeeze us in as an urgent case since we had no water to the house. The professionalism displayed by Michael A. was amazing! He was respectful along with being extremely competent. Thank you, Michael for amazing customer service! You definitely are an asset to this company.

Tina G.

05/04/2020 12:00:00 SA

I recently purchased my house and wanted to be proactive and get a tune-up done before it got hot. I am finding out their tune-up is basically an inspection that comes with a VERY expensive list of recommended items. They recommended $2700. My biggest shock was that their website says they focus on cleaning and dust-- but the quote showed almost $800 to clean the fan blades and the coils! That is such an obscene amount. I would expect a tune up would at least consist of wiping down the fan blades in the blower!
I am regretting that I signed up for their package- $120 a year to come out twice a year to inspect the AC is not what I was expecting. Time to shop around and get an AC company that will actually do something.

Ross C.

7/17/2020

Came home last night and my air was out. Recently had my a/c tuned up by Parker and Sons through Home Depot. I called Parker and Sons who advertise to be available 24/7 for emergencies. Well guess what--They are NOT available for emergencies. They have an answering service that answers the phone after about 20 rings, takes a message and sends it to the email at Parker and Sons. You actually get a call in the morning after 7 or 8 am. VERY DISAPPOINTED WITH PRKER AND SONS A/C AND HOME DEPOT FOR CONTRACTING WITH PARKER AND SONS.
After multiple calls to a/c companies, I hired CLIMATE PROS (Matt) who was honest, professional, pleasant, understanding, etc....
Parker and Sons misrepresents themselves as a 24/7 company. I WILL NEVER USE THEM AGAIN OR RECOMMEND TO ANYBODY!

N S.

07/01/2020 12:00:00 SA

Nice try guys! But you're delusional if you think an air duct damper motor replacement should cost $1000. Part was $90. My neighbor replaced it for a couple beers and 15 minutes of his time. One bolt and one set of low voltage wires. Beware everyone!

Troy A.

08/05/2020 12:00:00 SA

Initially had a disappointing experience with Parker & Sons. I went through Home Depot Services for an HVAC tune-up. The first appointment their technician only inspected the Condenser and did not do the tune-up. I called and they were responsive and rescheduled to complete service paid for. On the date of rescheduled appointment a time frame of 12p-4p was given, at 3:45p I called to make sure technician was on time and was told that they were finishing up a previous call. This appointment never happened and it was disappointing however they made up for it and I am thankful.

Shane E.

9/25/2021

Today we had a plumbing emergency. Our neighbor alerted us to a flood in our front yard. We contacted Parker early and James arrived on scene within the hour. James was AMAZING, courteous, kind and explained everything that needed to happen. Ended up being a landscaping problem. Thank you Parker & Sons for having employees like James! We will continue to call on you in the future.

David K.

07/06/2018 12:00:00 SA

I'm really surprised by some of the reviews I'm seeing here...the fact is, Parker & Sons saved our goose (VERY HOT GOOSE!) yesterday for the second time in four years! The AC was working - apparently fine - Tuesday but on returning yesterday it was 93 degrees inside (and 115 outside!) and it wasn't. I submitted an online request (you get a 10% service discount that way) then followed up with a call 45 minutes later - and a very nice person answered the phone - not a machine! In spite of the heat and the late afternoon time of day - on what must have been a very busy day - there was someone on my roof three hours later and after determining that the capacitor and fan motor were failing, we had cold air again by 7 PM!

Yeah...it sucks when this happens and replacing key components isn't inexpensive. I didn't comparison shop so I honestly don't know how charges stack up. But, they treated me well in 2014 and again yesterday and I think they do a spectacular job!! Eventually my AC will need replacing and I'll certainly ask them for a bid.

In the meantime they're my go to place for heating and AC work!

Valerie M.

05/04/2015 12:00:00 SA

Here we are at the end of April and the A/C is not working. Again!!! That's about a year since the prior required service. And keep in mind, we in AZ don't run our air conditioner all year.
I can't remember EVER needing to have service done annually in order for the A/C to function normally or efficiently. WTH happened?!
I can only guess the culprit is Parker & Sons. If you don't sign up and pay for their annual service maintenance program they seem to fix ya this way. Kinda ridiculous.
You have officially lost our business.

I refuse to deal with businesses that:

charges way too much
1. For service
2. For products
make shallow promises
send out employees that cant arrive in a timely fashion to do the work
has customer service that likes to play games.

Three ac units for 2 different houses, at least 2 purchased from you guys. No such thing as rewarding customer loyalty.

Amy F.

8/28/2021

This may not be the most inexpensive option, but we never find them to be more than 20 or so dollars more than others. We will take it for their online scheduling, quick response, delightful workers and quality work. With coupons, the price is right in the ballpark with other reputable providers. Our most recent experience was with an electrician, Alex. Called on approach, as promised. Super polite and professional. Completed our light replacement quickly, photos to document and didn't try to upsell me (Hopefully this doesn't get him in trouble, but he didn't try to sell extended services etc. If he had, I would consider another company in the future). Nothing worse than getting the hard sell on extended service options and 'programs'! For services outside our home warranty, our go to is Parker and Sons.

Craig C.

8/27/2021

All of our pool equipment stopped functioning. Thinking our new filter was the problem, we had our pool service file a claim. One week later, someone finally came to check it out and diagnosed an electrical problem. Immediately, late Thursday afternoon, I called Parker & Sons. I was informed that no one could come until next Tuesday. I explained that we are senior citizens who are uncomfortable with the fact that we were unaware how dangerous the hidden wiring could be and didn't want to lose our home to an electrical fire. I was put on hold and when the customer service representative returned, I was informed that the electricians were on their way. Brady and Lance checked out our breaker box, wiring, and pool equipment. They also diagnosed damaged wiring, discussed viable but effective solutions, and we made an appointment for the next morning. They arrived promptly before 8:00 am, worked diligently in the 110+ heat and in our attic for five hours, took a lunch break, and finished their work at 5:00 pm. ALL DAY! I was elated to walk outside into our backyard and see our waterfall, whirlpool jets, aerators, and vacuum all running efficiently. They ran the new wiring in conduits up the house, through the attic, and down the other side of the house to the new control panel box that also has power for our future outdoor kitchen. I highly recommend Brady and Lance. They were very personable, courteous, friendly, and knowledgeable, and made sure to clean up whatever mess they made. They wore masks, gloves, and shoe coverings, and thanked us for the opportunity to provide their unique service. Thank you.

Cheryl W.

9/22/2021

Used Parker and Sons the 1st time for electrical and was nicely done so I called for replacement of AC unit and all duct work, Excellent beginning to end experience and done in 1 day. I had previous resurfaced the pool deck and when they sat the metal sheeting they removed on it they chipped/scratched in a few areas. I called Manny at Parker and Sons and in 5 minutes he resolved issue and told me to just have the pool deck person repair and send the bill to him. Great customer service so I will continue to use them 100% of the time. Will be calling now for some plumbing work!!

Phade B.

8/15/2019

A/C went out at 1am, I submitted the request for service online (extremely easy) had a call first thing this morning to let me know the service tech was scheduled and arrived on time between 8-10.
Professional service tech and he explained the issue and that he didn't have the part, BUT went ahead and called Trane and went and picked one up. Where else do you get service like that?

Thanks P&S

chris m.

9/20/2021

I have used these guys for a couple of repairs and they installed my water softener/ Ro system. Zero complaints. These guys are awesome. More recently I needed a filter for the RO system and they had a tech working near my house and they delivered to me. Did I mention no trip charges. I never review anyone but these guys get one from me.

Brian S.

09/04/2019 12:00:00 SA

I got a call from my wife at 6:00pm that our AC wasn't working and it was 108 degrees outside.
I called the 5 closest places that were highly rated on Yelp but they were all closed or would only come the next morning. As if I wanted to sleep in my house at 86+ degrees?
Since Costco recommends Parker and Sons we have them a call and they were at our house in 90 minutes.
Bill Anderson provided amazing customer service and had the problem solved in no time.
I didn't have to pay to stay at a hotel and then pay for someone else for my AC the next morning.
Problem solved. Now I get to go to bed in my own house, cool house that is!!

Mark P.

8/24/2020

Absolute worst company. Do not use. Buyer beware. 700 for a garbage disposal absurd pricing. Not satisfied at all. The plumber recommended the worst restoration company that did nothing and charged me 2000 dollars. Shame on Parker and sons.

Brian M.

5/24/2021

This is bullshit. I work in real estate and know what things cost. My father is an old veteran and you have taken advantage of him in the past. 5,000 for a condenser motor? How much commission do your techs/ salespeople make? This is a shame.

Denise L.

7/20/2021

I was trying to install a new Nest thermostat, after having a handyman and electrician try to do it unsuccessfully, I called Parker and Sons. Though it did take a while for him to get here. The temp in my house got put to 95 degrees, my dog and I were having a hard time breathing. Fernando showed up and what a star he was......He just stayed at it till he got the job done. I was at a point of giving up and he just asked for my patience. He said once he starts something, he finishes it. That he did with flying colors.... Thank you Parker & Sons and most of all Fernando.

John I.

10/12/2021 12:00:00 SA

Parker & Sons provide complete, professional service. We have had plumbing, HVAC & electrical inspections and repairs; all five star experiences!

Ginger B.

9/15/2021

We found ourselves in immediate need of an electrician. I called Parker and Sons and, because we have a maintenance plan with them for our HVAC, they were able to come out within about 3 hours from my call. We needed two outlets, one of which was a dedicated line. Our technician, Erick, was fantastic. He was friendly, professional, experienced and he did a great job for us. We highly recommend Erick and Parker and Sons.

Richard S.

02/01/2021 12:00:00 SA

We have used Parker & Sons for several years. They are professional, reliable, friendly, and use appropriate PPE. We have a yearly contract with them for plumbing. We had a water softener system installed in December. They did a good job, cleaned up after the work was done and explained the system.

Keith K.

9/13/2021

$600 to re-seat a toilet. Not to buy a toilet, mind you. Just to take up the existing toilet, install a new floor mount and put the toilet back in place. $600. I've learned my lesson. Confirm the total price before the work starts.

Amy H.

06/02/2020 12:00:00 SA

I had an annual check of my AC which did not include any repairs. The tech who was very polite and an excellent salesman told me I needed a new motor for my outside unit as my particular AC was 12 years old and this would extend the life. He quotes me $1000 and change. I did not receive a breakdown or itemization. I take full responsibility for the decision. Note the work took an hour. So either the engine is made of rare metals or the hourly rate is in excess of $700. After the fact I looked up the part and it was a max of $200.

Price gouging. Tech was very nice and an excels t salesman as I let myself get suckered. Don't sign up for annual plan. Don't use their services. You will not feel good. Learn from me to do your homework first.

Tom P.

07/07/2021 12:00:00 SA

This is the 2nd time I have used Parker and am very happy with their service and follow up.... I have had to call them several times with AC issues and have been able to secure an appt the following day (even on a Sunday evening for an appt on Monday AM).... Excellent service in all ways.. would not hesitate to use them again. Tom P

Susan M.

05/08/2020 12:00:00 SA

An update to my post earlier today. Called another electrician. For a $59 service fee the work was completed in less than 5 minutes. And Parker and Sons wanted $388 to just diagnose the issue! Shame on Melvin.

Rene M.

11/01/2019 12:00:00 SA

Had Parker and sons out today to install thermostats for our solar system. I was lucky enough to have Terry B who certainly is very experienced and definitely knows what he is doing. We had a couple
Issues that needed to be addressed and I appreciate him being honest and ethical. I will definitely be using Parker and sons in the future and have requested to just have Terry service our account! Thanks for such a job well done!

Mary A.

07/12/2021 12:00:00 SA

The service technician, Zachary, was very professional and able to answer all our questions about the repair. He worked quickly and cleaned up the area before leaving. Also, Dean in customer service was very helpful.

Jacquie O.

12/03/2020 12:00:00 SA

Isaac just left and installed whole house softening system, Reverse Osmosis and PH filtering system.
For a young man he was extremely polite, knowledgeable, conscientious, and very tidy. And his truck inside is organized and amazing. I'm lucky I got him to do my install. Thank you Isaac!
I would highly recommend this company

Scott S.

5/30/2020

I literally just had my air serviced by Parker & Sons this past Sunday. My air has suddenly stopped cooling and the temperature in my house continues to climb. At this point, I don't think I will do business again. It seems very convenient that less than a week after a full preventive service for air to fail. Either the inspection was incomplete or this is an opportunistic failure. Either way, you've lost my business for good. After calling with an emergency situation in this heat, the best you can do is tomorrow. Not an adequate response on my opinion.

So I had another independent HVAC company come out and fix my problem. As it turns out. P&S tech had to have replaced a working capacitor (registering 40.02 from inspection report by Parker) with a defective one (registering just over 6). I watched as both the existing and new capacitor were tested. No capacitor goes suddenly from a green operational status overnight to failed status. Additionally, while inspecting the overflow shutoff switch the tech kept twisting and messing with it into I made him stop. It turns out all his messing with it also broke the switch.

This is a new home with all factory installed equipment inspected every season. After a single inspection by Parker all hell broke loose and my air was failing. The tech tried hard to get me to agree to replacing the capacitor and seemed disappointed when I said no while he acknowledged that was running within spec at the time he was here.

I'd like Parker to explain how they allow this to happen at what is presumably a reputable HVAC company? It appears you pressure your techs to replace as much as possible to pump up sales. In this case, your efforts lost you what would have been a life long return customer. I hope it was worth the damage to your reputation!

anthony o.

06/11/2021 12:00:00 SA

This company employees do not know there right hand from their left on what services they do I told them over a week that I wanted a new install of a master cool evaporator cooler on my house through home depot I call parker a d sons a told them what I needed 2 employees one told me they do 30 minutes later they do not do this after my appointment was made this company is a large joke do not hire them you will be sorry one pissed of customer

Jeff R.

6/22/2021

Called them Saturday afternoon because my ac started going out it's Tuesday night and I still haven't heard back from them

Shells K.

01/08/2021 12:00:00 SA

Update: I was contacted by the company and they sent out a supervising technician. The tech diagnosed our issue, gave us an estimate, and offered advice on how we should proceed. This is all we asked for in the beginning. Our faith in the quality of service offered by Parker & Sons has been restored and we will continue to use them. Thanks Ian.

Darrin M.

4/15/2020

***PLEASE READ BEFORE CONTACTING PARKER & SONS***

Appointment Monday, 12-4pm electrical technician, and another HVAC tune-uptechnician.

Melvin #1 (electrician) arrived on time, polite and knowledgeable. Recent house sale required a licensed electrician to perform 2 fairly simple tasks. Replace GFCI breaker in outside electrical panel and replace GFCI outlet, right below the electrical panel. Let the price gouging begin! Breaker replacement.....$325.00, (breaker is maybe, $40.00 part), GFCI plug replacement.....$325.00 (plug is a $19 part)!!!!!!!!!

Technician was here for 30 minutes....10 minutes was discussing the situation with me.

Melvin #2 (HVAC technician) arrived on time, polite and knowledgeable. Recent house sale required
an A/C tune up for a perfectly working system. Technician noted that the system was working fine, but one of the capacitors looked a little old, and was starting to leak, and one of the Contactors (switches) at the outdoor unit was cracked, but worked.......because of the sale, I opted to replace for the future owners.
Replace Capacitor = $377.06....the Capacitor is a $22 part.
Replace Contactor = $439.90....this is a $14 part.

Technician was here for 45 minutes.

this is PRICE GOUGING!!!!!

People, don't make the same mistake I did, Please get multiple quotes before making a decision

Does Parker & Sons read the reviews?......they will reply to this with a form letter asking for my info......they have my info!

Tuff Cook E.

03/04/2019 12:00:00 SA

I can't speak for the quality of work they do because they never showed up. Two appointments, two no shows.

They said they would come on Saturday and give a call a half hour before they came as a heads up so I hung around the house all day. Nothing. At 8 PM a technician called saying he was in Tempe and could come around 930 at night if it was an emergency and he didn't know why the case was given to him as he does not even work in my area. I said it was not an emergency and 9:30 PM was too late. He did apologize for the mixup and said that we were first on the list for 8 AM on Monday.

It is now 10 AM on Monday and I just called them and they did not know what was going on and we were not on the list for today.

They were not apologetic and didn't seem to care when I said that I did not want to reschedule for third time. So either they are too busy to have good customer service, or they are just completely confused and don't really care about making customers wait for days. Either way, they need to get it together.

Bethany C.

6/30/2019

I'm bouncing between a 2 and 3-star review. 3 because I'm grateful that the work was done; and 2 for the things mentioned below.

I needed emergency work done as tree roots clogged my pipes and I ended up with a huge mess in both bathrooms. I really appreciate Parker & Sons coming out and taking care of the problem as soon as they were available. I also appreciate the next day someone came back to inspect the pipes with a camera and gave me an estimate of future repairs.

Two things that did turn me off, though. One, is from the moment I called to make an appointment, I was hit with several sales pitches. For only $11.99 a month, blah, blah, blah. And if you sign up for this option, you get a discount for such and such. Ummm, no. Can I just get my plumbing fixed, please? And then more sales attempts from the technician: I can schedule an inspector come out and check for mold... Yeah, no. My house was not flooded. Stop! These tactics just leave the impression that you're being taken for a ride.

But the part that was really unprofessional is when my pipes were cleaned out, he left everything that was pulled out right by my house and drove off. Who does that??? I walked outside this morning and it looked like two black birds had been ripped to shreds. Then I realized what it was. My parents came by and thought the exact same thing. At least have the courtesy to let me know it's there; or better yet, ask where you can throw it away; or have a way of disposing of it yourself. Anything would have been better than just leaving it there and walking away. That's disgusting! And doesn't leave a good impression at all.

I've had work done from other companies; for example, a tree removed and they cleaned up everything. My yard looked better than when they arrived. I also had new faucets put in by another plumber. He cleaned under the cabinets and left my house spotless. Both instances left very positive, lasting impressions. In my opinion, for the amount of money that I had to pay out unexpectedly to have these pipes cleaned, be courteous and clean up, please.

Sandra W.

09/03/2020 12:00:00 SA

I know the Brand, model, Seer, and # of tons of the HVAC product I want. I detailed the included power box, 240v electrical, & fact it is roof top so needs crane installation.
I asked for typical costs for items and installation, knowing that small unique variables could exist.

Parker and Sons, and some others, refuse to tell you anything by phone, and give a four hour window you must wait for them, to come out and try to sell you something you don't want.

I know what I want, and have compared more efficient models, that would technically be better if you planned on staying in that home long, or if you had available funds. Some of us know our limits, pros and cons.
Four hour window from 4 companies is 16 hours of time , and TIME is MONEY. So at most, if I round it down to 2 companies after I'm given a phone estimate.

I'm grateful a few companies will do this.

Camille M.

7/22/2021

I have an older home. It was built in 2000. The HVAC system was original to the home. Needless to say, it was time to replace it. The cooling wasn't very efficient and my master bedroom was 90 degrees many nights. It was way too hot to sleep comfortably. Parker and Sons came and replaced the whole system. They arrived promptly at 8:00 am as scheduled and had the system working by 4:00 pm. The men who installed the system were very polite and efficient. I had them take the vent cover off the master bedroom ceiling. It's amazing! The bedroom and the rest of the house are now comfortably cool. House temperature is the same as the thermostat setting! The AC isn't running constantly! I would heartily recommend this company for heating and air conditioning needs.

Lisa L.

8/13/2020

Loved the quick response time! While other A/C repair companies either didn't answer, call back or were booked a week out, Parker & Sons answered right away and a technician was at our home the very next morning, as promised.

I highly recommend Parker & Sons to anyone.

David N.

7/21/2020

Please with the work they done. Technician Terry B differently know what he's doing. Will use them again.

Kelly D.

6/23/2021

I've been using Parker and sons for several years now for all of our plumbing issues. I like that they price by the job, not the hours and the technicians stand by the work they do and stick with it to make sure e writhing is working the way you want. Highly ethical company and nothing they can't help you with

Lucie Y.

6/29/2020

***** Melvin Update*******

Well guess what? 2 weeks ago the new control panel on my AC was in, and finally installed. I cancelled my Sunday plans, but, once again great! I had AC that actually shuts off, and doesn't run constantly. I even got the $200 check, that I'm going to have to use for a motel room, (please read on) but, GREAT!
Now skip ahead exactly 2 weeks and one day later. Get home from work, once again it was a 9 hour day, but, it's also Monday. UGH! And open my door , so I can go and relax and unwind (Monday Ugh) it's, 90 degrees in my house. Called Parker and Sons, at 8:38, Melvin said they would have a tech call me back in around 15 min. Great! 10:38 call Parker and Sons asking when someone is coming. Melvin never added me to the list. The answering service now says we'll have the emergency tech call you back with an ETA. Great! Called Parker and Sons back, 15 minutes with an ETA on the ETA phone call.
It's now 11:08 and haven't heard from anyone. Here is the most recent pic of my new unit.
Maybe legal action is necessary.

Mike F.

7/17/2021

Parker and Sons is a good reputable company. My experience after having a few different people out over the years from a few different companies is that Parker and Sons is typically the highest price. That said, their work is typically high quality and they stand by their warranty on workmanship. The technicians that have done the work are technically very competent and don't feel like they are out to make money or make a sale, but do what is technically required to advise and repair. Their overall price ends up being high compared to others, but scheduling, service, professional and knowledgeable technicians show up to do the work so.. overall, we will continue to have them out for future plumbing work. We would rather pay a little more now and know the job is done completely and correctly than save a few dollars now and have to deal with repair in the future due to lesser quality from another company.

Kathleen S.

03/09/2020 12:00:00 SA

I just found out my husband paid $2300 to replace a water heater with Parker and Sons. I can't imagine any company would charge even close to that, and that my husband was willing to pay that. Will also post this on NextDoor and Angie's list to ensure pricing transparency with those that need to hire a company for this type of work.

Rommel T.

8/19/2021

I had my AC undergo a routine check and undergo cleaning. Unfortunately an issue came up and system won't cool after 48 hours. Tyler was sent to re-diagnose the problem and this guy was very honest and thorough. I did not experience that he divert and blame the fault on the AC system. He owned what I am complaining after his initial investigation. He did a very thorough and methodical troubleshooting and shows demonstrated his professionalism and experience. The problem was resolved and system is working well as of today. Thank you Tyler for your resolving my AC issue and spared me from a bad scheme that other companies may do. I just dont know but I was given a good service by Tyler.

Ori G.

7/23/2020

Wiley came out very quickly on a same day emergency repair. He educated us on potential problems we can face with the type of wiring that was originally installed on our home and discussed in detail how he could get everything up to a safer standard. He was very reliable, showing up when he stated he would and communicated the project every step of the way. I would recommend Wiley to fix any of your electrical needs.

Ray P.

03/06/2020 12:00:00 SA

Hot water heater failed on a weekend.
Called Parker and Sons $2100.00 later
for a $500.00 hot water heater installed
seemed outrageous but I was stuck on
weekend with a leaking water heater.

Cyndi M.

8/14/2021

Yesterday, one of your technicians came to replace an under warranty water heater in my house. She was late arriving, took forever and charged me $375 fee because I've been sick with Covid, even though she wore no protective clothing beyond a mask (even though your dispatcher said any technician that came would have to wear a hazmat suit, etc.) never entered my house, and dealt only with my husband. She told him that the hot water should work fine within an hour or so and left. After more than an hour when we STILL didn't have hot water, my husband called again and was told someone would come out today. We've been waiting since 8 a.m. for a call. The technician from yesterday just called and said we need an electrician to fix it. We still have no hot water, your technician waited most of the day to call and tell us this and we paid more for labor and fees to have the water heater that was UNDER WARRANTY replaced than we paid when we had it installed by your company 5 years ago almost to the day. On top of that, after almost 30 minutes on the phone, your dispatcher tells us no one can help us until Monday. I feel disappointed, annoyed and ripped off. I paid $1332.00 and I can't even wash my dishes.

UPDATE - I just paid another electrician $150 to be here 10 minutes and fix it. She wired it backwards. That's why it didn't work.

J D.

3/17/2020

Highway robbery! Contacted Parker & Sons for a garbage disposal that sounded funny. The house is only a couple years old. Was told we need a new disposal and it would cost between $650 - $750 depending on which model we wanted to go with. Looked online and same disposals are around $140 for the disposal alone. Contacted multiple other plumbers and the cost for the same disposal plus install and tax would be $370 out the door for a new one but would most likely be able to fix our existing for much less. Have an appointment to move forward with another company.

Jerry B.

2/18/2019

Check out the other review go back 12 months and you will get the picture.

STAY AWAY. They will try and sell you things you do not need. Bad experience. High prices and the technicians are sales people and try and scare you. I called for a leaking water heater. 40 gallon gas. Located in the garage. Simple replacement.

They gave me an estimate of $2,065.00. WHAT???? The technician explained he would need to replace multiple things - REALLY- like what?? You would need stainless steel water supply lines, a new ball valve shut off, haul away your old water heater. That is standard... Then he tells me it is free to run the drip line outside my wall to the yard??? Total scam. I suggest never to use this company. I went with another company that came and replaced the unit for less than $800.00

Trust me stay away from these people. They over charge and replace what does not need to be replaced.

Tim M.

4/26/2020

I recently had a problem with my A/C unit not cooling my house. The guy from Parker & Sons came out, spent about an hour, most of which was on the phone, and told us we needed a new unit. Charged us almost $80 and said someone else would come out and give us an estimate on a new unit. We had another company come out and within 10 minutes they had cool air blowing into the house. In my opinion Parker & Sons are either crooks who want to take advantage of you for as much money as they can or are incompetent and don't know what they are doing. Thanks to this service call I will be telling as many people as I can to NOT call them for any kind of service whatever may be needed. On a scale of 1 to 5 this company doesn't even register.

Brian V.

07/02/2021 12:00:00 SA

My A/C unit conked out on Monday night. I called Parker & Sons first thing Tuesday morning. The service guy showed up around 3:00. He looked at the unit and determined that a coil had a leak somewhere but he said he could not find it. He said they had to run a test to find the leak, and that would cost around $2000. He also said we probably need a new unit. He then said he could fill the refrigerant and that may last a month or two, or maybe up to a year and the only only way to be sure was do the test, but with the age of the unit it might be better to just get a new one. We decided to just fill the refrigerant and see how it goes. That cost us nearly $500. By Thursday, we were back were we started, so a new unit was the only way to go. Another Tech came out and gave us a quote if just over $8000. We told him we would think about it. We called another company and the tech came out and looked at the unit. He added more refrigerant and told us he could see right away where the leak was. He also said there was some duct work that was done poorly and that could have taken years off the life of the unit. He also recommended a new unit, and gave us a quote almost $3000 less than Parker and Sons, including the duct work. And he didn't even charge for the refrigerant! And he said if the refrigerant leaked out before the replacement, he would come out and fill it again. Parker and Sons was just too expensive for us and probably cheated us out of the cost of the refrigerant, plus they couldn't find the leak, and never mentioned the duct work problem. I cannot recommend them. It's a lesson that cost us just under $500

Teresa G.

6/23/2020

$879 to install new garbage disposal. I looked online. The garbage disposal retails for about $130. I called around and could have it installed for the disposal and labor for under $400. This is just a big rip off. DO NOT USE THIS COMPANY!!! I already reviewed this company. This is an edit once I found out how much it really would have cost for the dispoal and labor. I reporting to Better Business Bureau.

Jerry H.

2/23/2020

I bought a Garbage disposal from Home Depot and was told Parker and Sons would do the installation. I had an appointment scheduled for 10AM - 2PM on a Tuesday. About 12:30PM they called and said they were running late and would be there some time after 2:00PM. I said OK and waited until they called again at 4:30PM, saying they couldn't make it that day and I would need to reschedule. They wasted my whole day for nothing! Book an appointment with this company at your own risk!

And shame on you Home Depot for contracting with a company like this.

Michelle D.

5/31/2020

I gave Parker & Sons a second chance based on their offering a portion of my initial fee be refunded and overwhelmingly assured they would be able to send someone else out who would be sure to take care of our needs with 100% satisfaction. The electrician sent out was great and fixed the issue at hand. The refund? Its been several months now. No check was ever sent out. Will I use them again for a third try? I'd use that electrician again without a doubt. This company, however, absolutely not.

Nada K.

08/07/2021 12:00:00 SA

My elderly father called your company for a leaky faucet, forgetting that he previously had you come out to fix his hot water heater last year. Your repair guys said he needed a new heater, quoted him $2500. I had a friend with a reputable company come out, said the heater was fine, just needed a new part replaced for $100! It's been working fine ever since.
I was out of town when my father called for his leaky faucet, tried to call my father while your repairman was there, he wasn't answering. Finally after 2 hours, he answered the phone, saying the repairman just left him with a $590 repair bill for his leaky faucet. My father specifically said he just wanted the faucet fixed, nothing else, as he was on a fixed income & couldn't afford a big bill. Apparently, the repairman went ahead & fixed more than the drip, my father misplaced the bill, so I can't see what was done. I will be contacting BBB next.

Dottie P.

11/13/2020

I called Parker and Sons to come out to fix my leaking toilet. I already had an issue with a toilet at my other house and knew exactly what the problem was. The rubber gaskets were leaking in the tank and the water valve was frozen and I could not turn it off. The quoted price to fix these items was over $400.00. I about went through the ceiling. I told the plumber that these parts would be a few dollars at Lowe's and that no way would the labor be this much to fix. He told me he did not make the prices that the company does.

He then quoted me for a new toilet and to replace a regulator pressure valve $1400.00. I was more than outraged. I told him I could and would never pay that kind of price and that I was going to go elsewhere.

I found a plumber who came to my house and replaced the two rubber gaskets and replaced the valve to the waterline at the wall so I can now turn on and off the water to the toilet. He told me my toilet was just fine and that the rubber gaskets were just brittle and dried and this is why my toilet was leaking.

I will never recommend Parker and Sons to anyone. In these times of losing your income due to COVID, to have a company quote you prices that are beyond comprehension for simple repairs is despicable. It is taking advantage of people all for greed and extra high profits. Shame on you!

John O.

6/28/2021

With Parker & Sons comes peace of mind. I had a horrible experience with another plumbing company and have been with Parker & Sons since (probably about 4 years now). They also service our HVAC and electrical. I have the family plan which is $30 a month but that includes 4 total visit each year (2 for HVAC, 1 for plumbing, & 1 for electrical) and a discount on additional services that I choose to purchase. I've felt really comfortable with their technicians overall. Several have been really fantastic. I'm usually presented with some options for improvements and I can say yes or no without a lot of pressure. Some things I agree to and others aren't that important to me and I decline. I tend to ask a lot of questions and the technicians are patient with me and help explain the options/situation is as much detail as I ask for, so I never feel like I don't know why they are doing or suggesting what they are. We also had our attic insulation replaced by them a few months ago, so we'll see next year and after this summer how much that has helped. All in all, it's nice to have the house inspected several times per year and to know that things are running optimally.

Kristel W.

07/02/2021 12:00:00 SA

Still haven't heard from you, Ian K. I guess you just do lip service here to make it look like you care. No worries, I found another company.

Richard G.

8/19/2021

Our air went out on Saturday, and the fastest anyone could come out was Monday, who was Parker and Sons. The technician showed up on time and reset the overflow float switch. The charge was 272.00, which seemed kind of high, but was happy to get air flowing. Unfortunately the switch tripped again that night. They sent out a different tech who explained why the switch was tripping and what could be done to override it. He did the work without a 2nd charge, and everything has been working great. Truly appreciate the company's commitment to getting it right, just wish the 1st tech had been more experienced.

Sergei K.

11/30/2018

One of their technicians came out and gave us an estimate. We scheduled an appointment. Waited for 4 hours. No call, no show. Called them back and re-scheduled for next day. Waited for hours and once again - no call, no show.
Canceled and will try someone else.

Rose M.

3/13/2021

This company grossly overcharged me to install a new garbage disposal. The entire time they were at my house they tried to upsell me for repairs I didn't need. They charged more than four times as much for a disposal that retailed at $84. Will never use them again. I should have thrown them out of my house, but I was desperate to get it fixed. Total cost $491. Still kicking myself.

Courtney S.

5/31/2021

I'm actually a little surprised the overall reviews seem negative for them on here, but I had had about 4 plumbers out to checkout my water heater - it's electric and tankless. The previous owners had DIY'd it themselves and did it incorrectly so the whole thing was connected incorrectly. Parker & Sons was the FIRST and ONLY company to tell me that they could add the valves that were missing and actually make the whole thing maintainable (it wasn't before because it was missing valves). I ordered my own heater and valves and they installed. They also found a few safety things around the house and with the water heater that I'm so glad they recommended. For example, the water heater was ALSO missing an emergency shut off valve. Not one other plumber had told me this! I'm so glad they've helped. The one thing I'm annoyed with is that the guy who came out to give me the estimate had called to book my plumbing appt - he told me I would be the first appt of the day - I'm glad I called that morning because they said I wasn't on the schedule for an appt. they got someone to come by, but I was pretty angry that it was something that was about to be an issue in the first place. I needed an electrician to come by too and he noticed the installation had something that needed to be fixed so he called while in my house and had the person on speaker who booked my appt for the following Monday. When I called to check on Monday they said the same thing - I wasn't scheduled! Wtf!?! How?! Makes no sense. So ALWAYS call to make sure you're appt is actually there.

Matt B.

1/25/2020

Parker and Sons made our plumbing nightmare easy. On a Saturday morning we called them after identifying what we thought the issue was and digging it up. We spoke to someone named Casey who was super reassuring and empathetic to our concerns. She sent Josh out to help and he actually arrived 10 minutes early. He helped us confirm our suspicions and educated us on some of the hardware that we had in place. Then he did one better by putting us in touch with a partner of theirs to help us fix the water damage to the bedroom that was impacted by this mess. I would recommend them to all my friends and family. With a team like Josh and Casey I trust that anyone would be in excellent hands.

Susan A.

5/14/2021

Tech arrived at time designated and was able to rectify the show drain of the shower and sink, using a snake. He was professional and efficient, completing the job in less than 45 minutes. I thought the cost was exhoribitant ($400 +) for a non intrusive task. Will not use them again.

Shari B.

12/08/2019 12:00:00 SA

Customers beware! This company likes to take advantage of the elderly. My 71 year old mother recently had a clogged garbage disposal and reached out to Parker & Sons. The technician that came out told her it needed be replaced and charged her $765! My mom paid it because she didn't know any better. We called their office and the woman we spoke with agreed to refund $500 which we certainly appreciated but there is no excuse for what happened. To top it all off, my mom says the (supposedly) brand new garbage disposal that was installed sounds like there's a fork stuck in it so now someone has to come back out to address the issue. Shame on you Parker & Sons!

Larry C.

07/06/2016 12:00:00 SA

We live in an older house in Phoenix. The faucet in one of the bathrooms was showing signs of wear, so we bought a new one at Home Depot. I would have done this simple process myself, but the two bibs coming from the wall underneath were frozen from calcification, so we called Parker and Sons to do the job.

The guy showed up on time, took a look at the bathroom, and wrote up a quote. To install my (new) faucet was $400. To install a Moen was $293 more!

He gets the P-trap out, and it's pretty gummed up from having a teenage daughter brushing her hair. He quoted us $160 to install this inexpensive part.

He's still working away. I fully expect him to come up with something else at a ridiculous price soon.

Colleen J.

03/06/2021 12:00:00 SA

I must post that Parker and Sons contacted me. Athena was so kind, and she reviewed the phone tapes and agreed with me and that they failed. She is the STAR in this company! Hopefully this was a teaching moment for them.

David P.

07/07/2021 12:00:00 SA

Ian reached out and was professional and said Parker and Sons wanted to make it right. The tech, Ariel, was just as professional and was able to solve the issue. A new piece of equipment may be needed in the future. Kudos to Parker and Sons for being prompt and wanting to solve the issues.

Phyllis C.

04/10/2020 12:00:00 SA

I had a water leak in my backyard under the cement, Jake Haney was my technician, instead of using a jackhammer he was able to re-route and that completely fixed the issue. He also fixed the issue I had under my kitchen sink. I also had a bad hose bib in front, he was unable to fix that as the issue was a common water valve was bad (I live in a condo) and had enough integrity to say don't touch this lol so that will be an issue for the board and did a great job servicing my water heater on top of all that! Very happy with the service I received.

Dawn G.

07/05/2021 12:00:00 SA

Something has changed with this company. We have been doing business for the past 10 years with no complaints. I have experienced the worse customer service from them over the past 6 weeks I have ever experienced from any company. Lost appointment times, repairs were mis- handled, damage to my house and to top it all off my concerns were passed from person to person and still not addressed.rather than fix the problem they tried to up-sell me with every encounter. When I call to inquire on updates I'm passed around. Still no resolution. So dissatisfied and disappointed. I am done

Bruce T.

12/12/2019 12:00:00 SA

Parker & Sons is...
Very prompt
Very courteous
Very clean

But do you know what else Parker & Sons is?
Very expensive. Like, really expensive. Holy smokes these guys are expensive. $655 for a 1/3HP garbage disposal? The disposal unit at Home Depot sells for $79.

I also had a flaky breaker in my panel replaced to tune of $564. The 20-amp breaker at Home Depot sells for $8.88.

The electrician was at my home for an hour. The plumber was onsite for 75 minutes. Apparently the hourly labor rate at Parker & Sons is somewhere in the neighborhood of $550 per hour. I checked local plumbing and electrician rates and this is in the insane category.

I am clearly the chump of the century and they saw me coming. I was in a hurry and I wanted these items repaired before the holidays, so I got bent over pretty good. Yes, the reviews you're reading about Parker & Sons being insanely expensive are accurate. Their techs are competent and friendly, but you will overpay to the point of being taken advantage of. Just know that going in and you'll feel OK afterwards.

Bottom line...if you want quick, trustworthy, reliable, service and you don't mind overpaying exorbitantly, Parker & Sons really should be your first call.

UPDATE: Turns out this whole mess was just a misunderstanding and that both technicians who visited my home managed to misquote the work and overcharge me by $400 each. Man, what are the chances, right? Typical response time for refunds from Parker & Sons is 10 business days, but the folks put an expedite on my refunds. They must have felt pretty badly, or maybe it was my mentioning the Attorney General's office that moved them to do the right thing and in a speedy fashion. Bottom line: I got the plumbing and electrical problems repaired in my home and I paid a fair price.

Mark D.

09/08/2019 12:00:00 SA

I've had a service contract with Parker and Sons for years and I agree with what others have said about attempting to up sell all the time. I hate to admit that I've fallen for it on the past costing me thousands!

Well, not anymore! They told me I needed almost $3000 worth of parts when they come out to do my biannual a/c checkup. I decided to get a second opinion. ABC/15 Arizona rates Howard Air #1 by customer reviews so I called them. Kent came out and after spending an hour or so going over my a/c unit, he said it needed NOTHING and charged me NOTHING!

He did agree with Parker and Sons that the fan motor bearings were worn but said as long as it's working there's no rush to replace it and his quote was $850. Call Howard Air. You'll be glad you did! Don't call P&S unless you wanna unnecessarily spend thousands of dollars!!

And Lynn B business manager, please don't respond telling me you want to look into it. You had your chance. I'm done!

Michael S.

2/24/2021

Over priced products, sell you some bogus monthly fee and then call non stop trying to upsell. The AC inspection I got, the guy didn't even tell me I needed to replace filters and they were filthy. I was sold a water softener that I was told told was smart so I wouldn't need to service or replace filters unnecessarily yet I'm getting calls to schedule a service that costs 140 dollars. When I finally just cancelled the monthly, of course my credit card is still being charged. So I waste more time calling back to be refunded now and told that company policy is that is takes 2 weeks to cancel a monthly subscription. Funny when I confirmed the first time I called to cancel I was specifically told I would not be charged again.

William P.

08/02/2018 12:00:00 SA

I'm a general contractor doing a total renovation on my personal residence, and needed the A/C line set re-routed from the attic to the exterior condenser. My house was built with a 45 degree wall that made a void space in the corner of the kitchen. The original installers ran the line set in this void space instead of running from the attic, through the double top plates and down the exterior wall to the condenser. The walls are open for them to work.

When I called to make an appointment, I was handed off to three different people before I finally get an appointment for an install tech to come out to my place the next morning, sometime between 08:00 and 12:00. I shuffle my schedule around for that morning and waited... At 12:03, Rebecca calls and leaves a message. I call back and get the 3 person hand off again, finally talking to the install tech. He tells me that the whole copper line set run needs to be replaced at a cost of $1,600.00.

First off, they made me wait around four hours this morning for them, only to be a No Show.

Second, they gave me a B.S. quote. The whole line set doesn't need replacing. Evacuation, lines cut, reroute lines through top plates, sweat the connections, add refrigerant.

Thirdly, if they gave me a quote over the phone, AFTER their scheduled appointment, why could't they have done that when I called yesterday, and avoided the 4 hours I wasted waiting for them, when I should have been elsewhere.

No Melvins? Really? More like No Shows.

Kim P.

3/13/2021

Been dealing with them for many years in my own home and several rentals! Love the service guys and the reminder phone calls! Pleasant on the phone and in person! They have done electrical, plumbing and HVAC for me!

Stephanie L.

8/26/2020

We've used Parker before and although pricey, have been happy with their work. We had noticed moisture on the ground outside where our kitchen sink drain out is. We were quoted $1200 to fix it without stucco repair. We figured it must be a big job and we didn't want to have a bunch of different people in our house to give us quotes due to COVID.
The work was done and came to $950, so it was good that it was under. However, it literally took him about an hour to replace a piece of plastic pipe that maybe cost $20. Work was good, but I feel that we were taken advantage of. When we agree to the price, we thought it was a much bigger job than it actually was. Way too expensive! I'll give them two stars because it so far it seems like the work is good, but $950 for an hours worth of work and not even repairing the stucco? Ridiculous!

David S.

11/20/2019

They came and quoted a price that was absolutely outrageous for the work that needed to be done. No wonder they make you commit to a $75 consultation fee if you don't do the work and I bet that $75 fee is a real money maker for them. Stay away.

Reb C.

12/29/2019

Our hallway toilet had been overflowing and I called a few businesses to get someone who could fix the problem.
One plumber said he would just replace the toilet with a new one it would be about $300. That sounded expensive and extreme, I called Parker and Sons and scheduled for someone to come out. They couldn't give me a price estimate but I agreed for an appointment. The technician was on time, friendly, and knowledgeable. The problem was a faulty value and another minor issue that he said he could fix no problem. That was fine what isn't great is that the repair/visit cost over $300. I asked him for a breakout of charges but he wasn't able to provide one his company invoice/tablet only allowed for a basic input to generate the bill. I could have refused but then I'd still owe the $79 trip fee and I have to start over with another company. I did receive a copy of the invoice in email but it was not itemized. The parts could not have been $20 so the labor must have been the rest of it.
No problem with the tech but the pricing was sky high and no way to see exactly what the company was charging in detail.

Vanessa G.

4/19/2018

Over priced. $500 to install dishwasher $323 to install kitchen faucet. No thanks!
My 1st clue Should've been that they dont give quotes over the phone.

Rachel K.

6/16/2020

We had an AC crisis after 5pm and needed someone to come out ASAP. Within the hour, Tyler arrived to fix our AC. He was professional, friendly, and got the job done. We are very happy with Parker & Sons, and recommend them to anyone.

Joe C.

1/15/2021

Turns out we the reason my HVAC wasn't working is because we had a loose wire in our electrical box. Great diagnosis Parker & Sons! Definitely worth the $1,200 you charged us!!!

Dawn B.

3/22/2018

Way overpriced! We needed a new water heater. I called Parker and Sons since they are a well known name around the valley. The technician said it would cost $1800 to replace. I had researched prices on the internet and thought it would be around $800-1000 based on my reading. I asked Joe, why so much? He said no plumber will install a water heater for under $1000. He said new government regulations have made them change water heaters in the last 5 years so now they are more expensive. Also, our condo is on the 3rd floor and requires 2 technicians to install. So I believed him and just paid the money.

Big mistake! I researched a bit more afterwards and it was a lie. Water heaters cost under $1000. In fact we bought one for our house 4 years ago and it was $800. Proskill plumbing put it in --call them! They were great.

I contacted Parker and Sons and spoke with a manager. Got the same lies. We are a bit higher priced (more like double!) but we have 2 year warranty instead of 1 year. Great--I get to call someone I don't trust if something goes wrong.

Call anyone else except for these scam artists.

Nathan B.

10/25/2019

DO NOT USE THEM!!!! I had an outlet out they came out, didn't even test the outlet simply told me would be $216 for them to troubleshoot it then proceeded to tell me I needed a whole new electrical panel (again without doing anything other than looking at it) for $5000 or it was going to explode! We had someone else come out and all he did was test the outlet and turn the circuit breaker off and back on and it was fixed he also said there was no need for a new panel they hardly ever need fully replaced and should only cost $2000 if they did. Parker and sons is just out there to sell you things you don't need and see what they can scare you into. Unbelievable will never ever use them and will try to prevent as many people as I can from working with the SCAM ARTISTS!!!!

The D.

06/02/2018 12:00:00 SA

I am in shock over the ratings from people on this company. I had my AC go out late on night and I called in the morning for a tech. They said 12-4. Did he show in that time? No. But he called and gave me a time frame as to when he would be there. When the tech showed, he was polite even for late in the day. After climbing up on our hot roof he came back down and sat at our table and explored the pictures and the cost of each repair. For those looking for numbers- arrival time =0:0. Problem diagnosed 5:10. Back in the kitchen giving us options 12:30.....us deciding. Problem fixed 31:34.
Done and done.

Would recommend

Jon K.

3/29/2021

This is a mixed review. The good part - the Plumber who came to fix the leak in the1 PVC main line feed into the house was excellent and did a great job. To fix the leak he spent two hours (one for the PVC fittings and one for the PVC glue to cure) and probably $10 worth of PVC fittings.
Now the bad - it cost me $1,100! The instant he entered the word underground into his ipad to calculate the job cost, it gave him a MINIMUM of $1,100 to charge me. Never mind that the excavation was in an open area of bare ground and was a 1' x 1' hole. Also, it was ALREADY 80% DUG OUT by myself to find the leak. I had no choice but to have the leak fixed because the water was shut off to the house. I feel that I was taken advantage of by their ONE SIZE FITS ALL minimum rate when excavation is involved. Why can't the service man have the latitude to adjust the rate when it is clearly not applicable to the actual work that has to be done.

Michael P.

02/10/2021 12:00:00 SA

Always outstanding service and friendly, professional personnel. We've had them for our A/C and plumbing for 12 years now, and always satisfied with service provided. Highly recommend Parker and Sons.

William C.

7/24/2020

They did a great job running's new water line to my irrigation system and rebuilding the water system entering the house. Reason for 4 stars instead of 5 was they left holes in my drywall. I have to hire someone to come out and fix them now. My error that I thought that would fix the holes in the drywall they made..

Robert R.

10/28/2020

Just had a whole house water system installed and they did a great job. From the first person who first took my call to the person who helped us make the selection his name is Brad and Brad was very polite and helpful. The installation was done exactly when they said it would be completed. You can tell the people make this a great company.

J W.

10/21/2021

We use Parker & Sons for all our plumbing, AC/Heat and electrical needs. When we have issues and need a contractor we can trust to complete the work in a timely fashion, at a fair price and with skills and knowledge we call them. Recently our plumber Eric replaced a long, long overdue hot water heater and a valve in a bathroom tub. He was extremely knowledgeable and kept us informed while working and completed the job efficiently with minimal time having our water off. Although less expensive options were offered, it was our decision to spend a little more for our hot water heater and warranty and our total bill was fair. Eric answered all our questions and communication was great! We're using Parker & Sons for some electrical issues now as well and are receiving the same excellent service. We're selective customers and only call professionals we can trust. We're very happy with this company.

Michael Z.

5/21/2019

I've used Parker & Sons on a couple of occasions. Most recently, they were able to fix a severely clogged drain. From phone call to fix it took less than two hours.

I also used them to find and fix a leak. They were able to fix the problem for the most cost effective and safe solution. I will continue to use them because one time I had an issue. They made a mistake. But, they fixed the mistake quickly and reliably. I want a company that not only does things well. But, in the rare case there is a mistake, they stand by their work and make things right. To me, that is extremely important when choosing a trade.

Shae B.

11/11/2020 12:00:00 SA

I moved to Arizona from the Northeast and didn't realize how horrible the water was here. Saw ads for Parker and Sons so had one of their plumbers come out to quote some faucet replacements. Plumber Marco spent some time explaining what the water here does to your home without a water softener. He set me up for a free quote on some equipment for my home and I met with Bryan. He was really infomative and gave me different options to work with my budget. The install was scheduled next day. I was really impressed with how fast they were able to get everything done and I feel better knowing I am protecting my home and glad I found a company I can trust.

Nikolle D.

07/08/2020 12:00:00 SA

Our AC sounded like a jet taking off in our house. We had a window from 12-4 for a tech to come out. AC crapped out at noon. Tech didn't show until 5, after the window they gave us. Diagnosed the problem but it was too late to get the part. We rushed to many stores to get evap coolers before they all closed so we could endure our house. Our family of five and our 5 pets tried to sleep in our 89 degree house. We were able to cool it to 86 overnight. First thing in the morning we call and they said the part was ordered but no eta on when a tech would get it or when they could come fix it. I had to find a place for some of our pets to stay. It's already past noon and 87 degrees. No tech in sight. It's been longer than 24 hours and we had to find someone else to help. Parker and Sons really left us stranded in this excessive heat warning.

Pam S.

5/31/2021

I was told my AC needed 2 parts replaced to fix. Cost $1600. 2 days later same problem with AC. New tech came out and cannot find problem. Was I charged $1600 for no reason?? Never showed me the bad parts either. After doing some research the charge for these parts and labor should have been more like$600. Big difference!! I really feel taken advantage of. Single women. Shady company. Please do not get ripped off like I did.

ron s.

12/07/2019 12:00:00 SA

Parker booked an appointment for 12n-4p on Friday, called at 4p to cancel and re book for Saturday 8-12n, called at 10a to again cancel.

Michael M.

07/03/2020 12:00:00 SA

Totally satisfied with todays appointment. Daniel was very professional and explained the problem very well. Highly recommend Parker and sons and Daniel as a technician

Raubin R.

12/18/2020

The service rep identified 2 fan motors that needed to be replaced. He said the cost was $2000. When he showed to do the work, I checked the new motor model numbers. Each motor was approx $100 each....fractional HP motors. He installed them in approx. 1.5 hr. I asked why so expensive. He said that it was the price quoted from the main office. ...that I could call them and get details. I called the Main office. The rep said they weren't allowed to give out that information. I conclude that this is price gouging...that's how they pay for their commercials. Service personnel are polite and do a decent job, but I suggest getting quotes from other companies before having Parker do the work. I didn't and I regret it.

Sheila L.

9/27/2019

shysters! The first two times they came to our house to look at a/c issues they resolved quickly and professionaly and price was reasonable. The last two times, they quoted $500 to fix an electrical problem two other professionals do not see. $1100 to replace a motor that cost $200 and for labor only took another company less than 30 mins to install and said we should just get a new unit for $10,000! Dont just walk away from this company - run!

Doug M.

11/27/2021

The best thing Parker and Sons do is marketing. Their TV ads are great and would make you feel like you might be dealing with a reputable company. They are reputable indeed and definitely have a business model that insures success for them, for you? Not So Much..... If you are looking for a plumber to do service work for a fair price and straight up deal; don't expect to find it here. I had requested a service repair for a rental property I own. I wanted a reputable company with status because I didn't want to be guessing about whether the job would get done properly and on schedule. I knew I would probably have to pay a little more but I thought it would be worth it. My first contact with their office was pleasant enough and my service request was received and their representative on the phone understood that it was a rental property and that I would be paying the bill and that the appointment would be made with my tenant. Trying to schedule 3 ways are difficult and I wanted to make it easy on all parties. My first impression was good until the up selling started. I again explained again that this was a rental property and I just needed the broken items repaired but if you wanted to quote me on a water softening system I didn't ask for; while you were there go ahead, just don't involve my tenant in the process. Great, the appointment was made, My tenant even called me to confirm. The day before the appointment another representative from Parker and Sons called me to make arrangements for meeting an estimator on site to quote the water softening system. Once again but maybe with a little more frustration I explained that I didn't want a water softener system and especially didn't want my tenant dealing with another appointment or being involved in the process of acquiring new equipment. I quickly eliminated the water softener quote from the equation. On the day of service the plumber showed up on site; on time and why not? After all you are dealing with a reputable company with great TV ads. That's when the real pain started for me. He had called because I had to authorize payment and he started on the list of items that needed repair some of which had already been excluded from my initial contact. My main concern and also my tenants first request had to do with a kitchen faucet side spray that was sticking on. The Moen faucet assembly was less than 2 years old. I was told that the whole assembly would need to be replaced for the lump sum of $1300.00 REALLY? Geez, I think I have seen those side spray nozzles sold at big box stores for like 30 bucks. I decided to pass on that repair item but went on to the next. The bathroom faucet was old and I knew it would have to be replaced but oh well that wouldn't hurt too much. It didn't hurt much But it didn't hurt little either... $385.00 for a basic bathroom faucet? I guess I dodged the bullet on the water softener system. i still enjoy the TV ads though, just wouldn't use them or recommend them to my friends.

Lois S.

6/29/2020

My 14-year-old air condition recently failed, and I contacted Parker and Sons for repair service. Caleb came to my aid that same day. He identified the problem, but he recommended replacing the unit rather than performing the expensive repairs. He was very professional, knowledgeable, friendly, and seemed trust-worthy--a really smart guy. I ordered a replacement unit, which was to be installed three days hence.

In the meantime, I had no cooling in my home. Caleb was very sensitive to my needs. Speaking for the Company, he offered to lodge me at a hotel in the interim; but I didn't want to do that. Alternatively, he suggested a window unit until the new installation. He brought and installed the window unit that same day.

Things worked out that my new unit was installed a day early, and I appreciated that accommodation.

I called Parker and Sons because I had had great service in the past. I'm glad I stuck with them. Caleb is the face of Parker and Sons for me. They should be proud to have him on the job for them.

I highly recommend Parker and Sons for refrigeration/heating service. If you're lucky, you might just get Caleb to answer your call!

Danny T.

5/26/2021

Terrible/non-existent service. Water heater blew a leak so I called Friday at 3pm. They could not come till Sunday but promised to be here Sunday and that they would call about 30 minutes before arrival. Never called. I called them and dispatch said they would check on technician and get back to me. Never called. I called again about 7:30pm and left message. Finally got call at 8:45pm that they would be here about 9:30pm. FORGET IT. DO NOT EVEN TRY TO USE PARKER & SONS. THEY DO NOT HONOR THEIR WORD.

Joseph H.

1/22/2021

Called the schedule having my newly installed Mini Split vacuumed and charged. Was told by your phone rep that will not be a problem so we scheduled the service call. They said between 10 and 2pm the tech would be out. I get a call around 1:30 said the tech is on the way. Then get a call 60 mins later at 2:30 that states they need to cancel the service call as they dont work on Mini Splits. When I asked about speaking to a supervisor i was blindly transferred to someone's Voicemail. I didn't leave a message but call right back to the main number. Asked to speak to a supervisor. Spoke with Lynn who had a very nonchalant attitude about the situation. Basically explained that they need to coach their team members better as they dont provide this service. I explained to Lynn that this is porr customer service and tried to work out a tech still coming out. She refused. I will being telling all my friends and family about this situation. Poor Form Parker and Sons Poor form!

Lisa S.

4/27/2020

We had an electrical problem. Parkers and Sons sent a tech named Jesus.
He was absolutely fantastic in his diagnostics of the problem and the fix.
His professionalism and his attention to detail is a huge credit to Parker and Sons.
I would recommend this company for any electrical work that is needed.
Ask for Jesus.

Doug A.

9/27/2019

I needed a new water heater. Parker and Sons sent a very nice young man out within 2 hours and gave me a quote. I thought it was a little high and managed to negotiate price down a bit. Water heater was installed professionally in a reasonable time. The tech had to leave to take out the old water heater and pick up the new one. This is where my complaint begins.
While the tech was gone my door bell rang and two more techs wearing Parker and Sons shirts were at the door. They said they were here to make sure the electrical was OK. While at the electric box they began making comments about how old it looked (house built in 1990) and could go bad. I have a GE box and everything for it is available at home depot.
My water heater breaker is a 25 amp 2 pole breaker and they said with the new water heater, I needed a 30 amp breaker. I said the water heater I ordered is the same as the old one and that I never had a problem. They became very pushy and said they were the experts and would only charge me $220 to put in a new breaker. I asked if the wire gauge would be different and they said no. I told them I would wait. They were obviously very upset I disagreed with them and I told them that I was sure the tech that was picking up the new water heater could deal with any problem. I asked them to leave. They were very rood and quite vocal, but finally left. When the new water heater got there a few moments later I looked at the label and guess what? It called for a 25amp breaker.
I just want to tell anyone else to beware of a similar scam if you use Parker and Sons. I almost got taken for $220.

Lynn R.

5/17/2021

Isaac, bless his heart, came to us on a Saturday after my husband and I nerve-wrackingly decided we were plumbers and could fix our bathroom sink ourselves. BIG mistake! calling Parker&Sons, shut off valve in-hand which broke off, we were assured a timely arrival of a technician. Isaac called us on his way and arrived exactly as promised, observing all CDC guidelines. Mask, shoe coverings and most of all, surety in his voice that all would be okay. He was just amazing! I cannot express enough, how superbly he represents Parker&Sons, and he certainly carries pride in his work. About an hour or so later, and dry floors, I was determined to make sure his company and direct supervisor knew how great he is. The work was reasonably priced and we were NOT charged an exorbitant amount for an unfortunate Saturday emergency. You cannot beat ethical work at honest prices! We will be calling Parker&Sons for our new AC unit next.

Nick G.

06/09/2020 12:00:00 SA

Good customer service when scheduling, poor results from service.

Had a tech come out to diagnose a running toilet. Results of the diagnosis were completely lackluster and told me nothing more than I already knew from a free 30 second google search. I was told the problem was either a faulty flush valve assembly (which was just replaced 1 month ago) or potentially a hairline crack somewhere. Literally exactly what google told me the night before...

I asked if there were any tests that could be done to determine if the valve assembly was bad or there was a crack, and I was told no. I asked if he could put a new flush valve on to test it and was again told no (They don't carry this type of dual flush valve on their truck and it would cost 2-4x more for him to order one than if I ordered another from the manufacturer)

Effectively I paid 80$ for an in person review of my google search results. I could have bought a new toilet for 99$, installed it in a couple hours, and not even bothered with this. Waste of time and money. Very disappointed.

Update: Spoke with the business manager and a supervisor regarding the service. Both were very cordial. They listened to my complaints and refunded my money. Updated to 3 stars from 1 for good customer service.

John S.

11/21/2019

UPDATE:
Everyone at Parker & Sons was VERY helpful regarding this matter. They understood my frustration and they were friendly, courteous and professional in addressing my issues and concerns.

I had Parker and Sons replace my R/O Water filter system, they charged me $850.00 for their ERO 175 R/O System. Now its time to replace one of the filers and they are nowhere to be found. I called Parker and Sons (Bernice was great) and I was informed that I have to buy the filters directly from Parker & Sons. Can't buy them from Amazon or any other retailer. If I would have been told that BEFORE I paid them $850.00 I would have gone with another system. Now I can pay $43.00 and pick it up from their office 35 miles away, have their tech come out for $125.00 or have them ship it for $72.00.

Anthony S.

09/02/2016 12:00:00 SA

So my wife scheduled a tune up/inspection because we are selling the house. He arrived on Wednesday August 31. Alex L. was the technician that arrived.
He was really polite, informative and knew his job.

Years ago when I was in the military, my job was HVAC. So I knew if he was speaking the truth in anything that he was saying.

He didn't lie, did the jobs correctly, and was very knowledge. I was very pleased with his demeanor and overall.

I would recommend this company (i only dealt with Alex). And we will use them again in the future for big jobs.

Thank you for doing a great job.

Tony C.

1/20/2017

Just finished with an appointment and couldn't be happier!

We had an 8am-12pm window which was fine because we asked for a free estimate since the issue with one of our showers was an odd one. Their technician, Sean, arrived at 8:01am despite us living on the very outer region of their serviceable area. (See pic)

He knew exactly what was wrong, quoted me a price which was what I paid, not a dollar more, and within 15 mins, the problem was fixed.

I hope to never have another plumbing issue in the house but if so, there's only one name on the list I'd call. Thank you for an honest and professional experience.

James Arama ..

08/02/2018 12:00:00 SA

Rep Kory came to find out why house was not cooling down, missed the actual issue and wanted to charge 1000$ for unnecessary work.
Called someone else they found problem quick and we're very reasonable.

Parker missed that a duct was disconnected didn't even look.

John S.

9/24/2019

They outright refuse to give a quote over email or the phone, but will only tell you in person (even if it's a basic faucet replacement). That way you can't comparison shop for the best deal.

Anne S.

11/22/2019

they are terrible. there are no melvins except for their management and policies. they gave me a quote, did the job, and gave me a bill for a higher amount. that is BS!!. they wouldn't even take their own coupons. they have to pay for all their obnoxious advertising so they jack the bills way up. they are a marketing machine. DO NOT USE THEM.

Unbelievable. I will never ever use them and will try to prevent as many people as I can from working with the SCAM ARTISTS!!!!

Jim P.

04/05/2021 12:00:00 SA

I had a question that they said they couldn't answer over the phone. It was a $75 fee to have them just come out and answer my question. If I had them do any work that fee just goes towards the price of the work performed. As soon as the plumber walked in the door and saw what I needed, he said he couldn't help me. He didn't need to see the problem. If they just let me ask over the phone I could have avoided the $75 fee. That's a pretty sleazy operation they have. DO NOT HIRE!

Matt H.

5/24/2020

We had some work done today in our attic by a insulation contractor, unfortunately our AC system was turned off inadvertently...in the evening at 21:00 we realized we didn't have AC in the upstairs of our house, a quick call and Kenneth S our tech was able to fix it quick, was friendly, and we are very happy we can sleep in our bed vs going to a hotel. Thanks man appreciate ya! Give Kenneth a atta boy for me. Thanks

D M.

9/23/2021

My elderly parents AC broke down in 105+ degree weather in The Phoenix Metro area. My dad contacted Parker & Sons. They came out immediately, and diagnosed the problem. Unfortunately, the company did not have the part on hand needed to make the repair. Due to Covid, parts are in short supply & finding the part was proving to be quite the challenge. Without the AC, my parents would be subjected to days of sweltering temps in the day, and intolerable sleeping conditions. What did Parker & Son's do? They brought a temporary AC unit to my parents house that helped keep the house temps tolerable. Meanwhile, Colby at Parker & Sons worked diligently to find the park. Once the part arrived, the technician (Anthony Howard) worked in intolerable conditions in the attic for hours to make the repair. But this company didn't just take the repair money & run after the repairs were made. Parker & Sons continued to work with me/my parents to help push through an insurance claim for the repairs that had initially been denied by a difficult to work with insurance adjuster. Anthony, & his boss Colby were awesome. I highly recommend Parker & Sons if you want to work with a friendly and responsive company for your HVAC needs.

Mary D.

1/22/2018

The install techs were very clean and professional. They spent the time to make sure the damper was set properly to get a nice even flow of air on both stories of the house. Only issue was 5 or 6 broken tiles on the roof.
Put the heat on Christmas eve and noticed that the unit would only heat up to 70 and then started blowing out cold air and the house was filled with a fog.
They sent a tech out immediately and he said he needed to replace a part that had to be ordered. He came back a few days later and replaced the part, but later on in the day the unit started to shut off again.
To make a long story short they ended up sending out two supervisors to our home and found the problem was actually an duct that had been installed incorrectly years ago.
They went the extra mile and enlarged one duct and re-routed another. This involved opening up walls, two techs working all day to fix the issues and then sending out a drywall and texture guy so that you can not even tell that any work had been done.
They did not charge us for any of this work, even though it was not a direct issue with the new unit they had installed.
I am truly grateful to all the guys who did the work for us. The supervisors who went to bat and figured it out (Chad) and to everyone for caring.
They did nothing wrong, but made it right.

Jim P.

01/12/2020 12:00:00 SA

Woke up Sunday with a cold house. Called our usual service company but no call back for 3 hours.

Decided to call Parker and Sons and not only did they call back but we had heat within 2 hours. Mathew was very informative and did a great job explaining and completing the work so that we could have heat as soon as possible.

Great service!

Andrew G.

2/19/2020

Our water heater sprung a leak so I went to Home Depot to see what we needed to do. I choose a Rheem 40 gallon Performance us sku 1000-035-200. They set us up with P&S to come do an evaluation. It took only 1 day to get us in, not bad, not amazing, but they are busy, so very understandable. Derek came over and gave us P&S's option to buy or buy the water heater at Home Depot. We went that route as it saved us $215 which was nice. Derek waited as I called Home Depot to buy the item, which was very nice. He then went to Home Depot, picked it up and then came back to the house and got to work. He was very nice and answered all my questions. He also tested our water pressure and stated we should get a water pressure regulator as our pressure was very high, thanks to the city redoing an old broken main. Derek deserves a gold star as well as the service we received. I would recommend them, but get you product from Home Depot, as it may save you some cash.

R B.

08/12/2018 12:00:00 SA

We've had Parker and Sons come out many times over the years. Some of it was because another company messed something up. Example: a whole house RO water system installation by a one-man operation became leaky. P&S plumber came out and fixed the leaks, which were caused due to bad workmanship. That same P&S plumber also fixed a incorrectly wired water tap, and replaced a toilet flusher at no charge.

But we have been dealing with P&S mostly for AC related problems. With 2 homes we've had quite a few incidents, and in particular with our new home (new ACs that are less than 4 years old), we've had lots of issues.

P&S are not cheap. They will tell you so as well. But what I really appreciate about them is that they are AVAILABLE. Go ahead, try to get a good AC repair person out in the middle of the summer to fix your broken air conditioner. I've called around and got estimates of several days to weeks (!). Parker sent out a tech the SAME DAY. On a Sunday.

Arizona in the summer is not livable without a working AC, so paying those 10-20% or whatever it is in extra service fees is reasonable, me thinks.

Also, Parker will do what it takes to get things taken care of. We recently had a part go bad with one of our units (yes, the new ones). Oddly, even Parker didn't have those parts on hand - and they would have to order them from out of State. It was 4th of July weekend so we are looking at 4-5 days until they get the parts. That long without AC? Hell no!
Parker provided 2 mobile AC units to cool off the rooms we are in most, and that tied us over fine until the parts arrived and could be installed.
And Parker actually replaced the parts at no charge because they felt bad for not being able to fix the issue the same day.
I just don't see a smaller AC company be able to pull that off.

I also like that I can schedule appointments online 24/7. Responses to all my service requests came in within a few hours or even minutes.

We've learned that new homes (built after the 2008 crash) tend to be of worse quality. We've had way too many issues with plumbing, the AC units, and general quality issues than we should have considering our home is less than 4 years old. We now have their Family Plan to at least get some discounts on some of the future service calls we'll surely be having to make.

Michael M.

9/17/2019

Fail...Called to have my toilet replaced...called and Stephen Walling came out....He told me the toilet needed replacing and quoted me a price of almost $800. to replace toilet if they supply the toilet and $348. to install...Thought this was high and it was ..VERY high bought toilet at Home Depot for $199. and had it installed for $150.....I may be old but I'm not stupid...What a RIP OFF..

Fred L.

10/21/2018

WE WERE OVERCHARGED

We recently had a sump pump replaced. The technician spent about 3 hours on the job. The retail cost of the pump was about $400, and wholesale is less than that. Our bill came to $2100. Subtracting the cost of the pump, the labor was $1700 for three hours of work. Plumbers apparently now get $566 per hour! And, their stupid invoice said that You saved $222. Oh boy, how lucky can I get?

What's worse is that they don't itemize their bills. They hand you a big freaking number (BFN) with no corroborating details outlining parts, labor, and incidentals. There is no explanation, no appeal. They have fixed prices on everything, and they are inflated by about 5X to make sure that all their bases are covered, and then some, and then some more.

We will never call on them again.

Christopher L.

9/13/2019

About $450 to fix a clogged drain problem and they couldn't or didn't. All that was needed was to snake a drain 5' from a floor sink into a grease trap. Very nice service tech, but I got screwed.

Actually, it was $650 but they gave me $200 in discounts. Terrible.

Update: A very nice woman from customer service called me and sent out another tech. I explained to her on the phone before hand that this was a simple 10 minute job, and the previous tech didn't know what he was doing. That said, Ruben showed up, snaked the drain I asked him to, and was done in less than 10 minutes. Go figure.

That said I still paid about $450 for what should have been less than $100, and even less seeing as how inconvenient this whole process was. I won't hold my breath, but I due a serious refund.... even if we go off the invoice where the somehow did 645 units of work for $1 each. Ridiculous.

Jim C.

02/05/2021 12:00:00 SA

Parker is terrific. The pros who service my AC, plumbing, heaters, and electricity are simply a cut above. They have all been very professional and, most importantly, knowledgeable. We have done some major plumbing, AC and electrical work and have had no problems with any of the work Parker has done. They are not cheap and they often find expensive work that needs to be done but, still, I continue to return to them because of the quality of their work and professionalism of the staff.

Jay C.

9/30/2019

Why do you have a schedule an appointment online if NOBODY CHECKS IT? I can't stand talking to a rep, spelling my name, spelling my address, and having somebody take a message for me and that is why I used Parker and Sons..BOTH TIMES I scheduled online FAILED. The first time, I was told, AFTER I CALLED, that We didn't get the e-mail. Sometimes there can be a delay. Well, that's not E-MAIL, then! E-mail is instant...that's why it is ELECTRONIC (at the speed of light). I told the rep, go get the e-mail. I can't. We didn't get it. Well, second time I scheduled appt. on Friday night for Monday. Monday has now come and gone. No phone call. No appt. YOUR ONLINE APPOINTMENT SYSTEM DOESN'T WORK AND YOU'VE LOST A CUSTOMER BECAUSE OF IT. Want to fix this? Come out and do a FREE service call at YOUR INCONVENIENCE because of YOUR faulty e-mail system. You're expensive, too.

Jesse A.

12/01/2020 12:00:00 SA

We recently had a unit installed (replaced) by Parker. The installers were great! They were also so hard working and clean guests. There was an issue with equipment, but the supervisors were able to get it corrected within a few hours. This did not stop the technicians from working they carried on and reassured us that they would get it done. Sure enough they got the job done in a day. There was damage to a bedroom door and the techs assured us they would have it taken care of. A field supervisor came out assessed and set up a company to come out and repair and refinish the door at no charge to us. Overall the experience was great, they did encounter some issues, but everyone seems to take it in stride and got the job done right and on time. I would recommend Parker to anyone and their HVAC needs.

Kevin S.

03/06/2020 12:00:00 SA

We had an urgent issue with our water softener & they responded very quickly by coming to our house to assess the problem. Steve & his team resolved the issue that very same afternoon. You deserve mmorch than a Torch Award! How about the Medal of Honor!?!!

John T.

7/20/2019

$700 to replace 20 ft of wire, Parker and Sons

This company diagnosed the wire from my thermostat to air handler was broken, 20 ft wire, in a one story house. They quote $700 to replace the wire. Air wasn't working, temperature outside 107 at 8 pm, they left without repair but got $79 for diagnosting.

I said how long you think it will take, 2 hours. So $350 per hour I asked? Parker and Sons get $350 per hour.

Jim Shorts from Vestal Mechanical came over said it wasn't the wire, it was the float switch. He took it off the switch and said I didn't need it, replace $125. My air is on a working great.

Thanks Jim!!!

Ann S.

10/24/2021

BEWARE of bait and switch, slick talking tactics! I started off with a good feeling about this company. They were working on my neighbors HVAC system across the street so contacted them for a quote on mine. That went well, more expensive than I was expecting but it was an estimate and they were thorough. I'm doing a remodel of my 1956 ranch house and since all the walls and plumbing were open and available I wanted to have them come out and send a camera through. Jeremy came out on time and did the work. He discussed it with my contractor and myself and the scope of work was decided. So far, so good. Then Jeremy called me back and went over it all again in a slick used car salesman talking a million miles an hour sort of way. I stated that we had decided on the scope of the project and got yes but and he went on again. Anyway, after the conversation he sent over 2 quotes. I trusted that the first was the one that had the scope of work that my contractor (who was on sight and saw all the camera work in real time) and he had decided on and that we had discussed while he was onsite with my contractor and I signed it. When they showed up to do the work, my contractor called me in a panic because they showed up with heavy equipment set to dig up my whole back yard - NOT the scope we originally agreed upon. The crew did get Jeremy on the phone and between them and my contractor they got Jeremy to send a new contract but it still ended up costing me a couple thousand more than the original quote. I felt completely duped so I called the next week to speak to the head of the plumbing department. Got a call back from a lovely lady named Lynn. I felt like they were taking my concerns seriously. She said she'd be back in touch. Then I got a call from Josh, Jeremy's supervisor. He clearly was not hearing or was not interested in what I was saying about feeling like I was the victim of a slick, fast talking bait and switch and was overcharged for the final scope of work and that I never got an estimate for the original scope of work that was agreed upon. I'm a single mom on a tight budget and the fact that Jeremy didn't even include the original scope of work contract is a violation of trust and a TOTAL BAIT AND SWITCH and I feel taken advantage of and quite frankly violated. I will NEVER use any of their services again.

Ruth B.

4/18/2021

We will continue to use Parker and Sons for our air conditioning and heat service. We were kept informed of their arrival and service being performed. Brian M. was professional and provided great customer support. This was our first maintenance service with Parker and Sons and it was a great first impression!Thank you.

Erin T.

9/17/2019

Don't believe their advertising about 24/7 repairs. I called the company at 8:30 on a Monday night because my AC blew out. The operator promised a technician would call me back as soon as he finished the job he is working on. He never called. I waited until 10 pm before calling another company in Fountain Hills. I finally received a call from Parker and Sons THE NEXT MORNING at 8:00. The tech said he could be at my house in an hour. The representative from the Fountain Hills Company was already at my front door! Lesson: Don't believe Parker and Sons advertising that they provide 24 hour service. They didn't even provide me the courtesy of a return phone call to let me know they would not be coming out that night. Their false advertising and lousy service earn this company only one star from me! (The Fountain Hills company got five stars.)

A B.

7/18/2019

I called yesterday to schedule a service appointment for my air conditioner. I was told someone would call me to tell me when someone would be on their way to my home. No one ever called after waiting nearly two hours after my initial call. I called to cancel the appointment after all. This is not my idea of customer service in this day and age. I was told someone would come the same day and no one ever called. This is not my memory of an otherwise positive experience with Parker and Sons in the past. The gentleman on the phone seemed more interested in selling me a maintenance contract and discussing a replacement of my unit than anything else. Very disappointing !

Daniel A.

08/05/2019 12:00:00 SA

Had a technician come out for a tune up. Two thousand dollars later the ac went from cooling the house down to 75...now it won't go below 83. How does that work? Then after researching the actual parts installed it came to my attention they more than doubled the price. I recommend stay away from these thieves.

Laura R.

7/27/2020

Parker and Sons are a horrible business. They do not take care of the customers they have. My elderly parents had the back air conditioner in the house go out and Parker and Sons were supposed to bring over a portable unit that they did not deliver the same day. We had to call them and argue with them to bring it out. My parents had already paid them to replace the unit and today they replaced the unit a week later. They proceeded to leave behind the mess of the old unit and parts along with the boxes. We called another air conditioning company and they would have squeezed them in last week. We are going to talk to them about leaving this business and go to another company all together. Parker and Sons do not deserve the business if this is how they treat the customers. I had to leave one star but really would like to leave 0 stars.

h k.

02/01/2021 12:00:00 SA

Honestly....blown away. In an age where you are hesitant to trust, Brett the owner and Joe one of their Techs went above and beyond. Caring about how their customers feel is clearly at the top of their priority list. In short, we purchased a water system from Costco....had it installed, and then purchased another for my mother-in-law. At the end of the day, Brett and Joe made a misunderstanding COMPLETELY correct. It didn't matter to them who or what was wrong, it mattered that we were happy. You just don't see this anymore, and its so appreciated. The level of customer service was so far above what they needed to do....Thank you to Joe, Brett, and the rest of the team.

Karen Z.

9/17/2020

If I could give P&S 6 stars I would. After having 2 different AC companies at my home, sent by my home warranty co., and being told they couldnt work on my unit as we had a tile roof, and almost 2 weeks of ac problems in the AZ heat I decided to forego the home warranty & call on my own. I called P&S Wed morning and in 2 hrs someone (Eric) was sent to my home. He said the unit was old (which we knew) and it would have taken another 5 days to get the necessary part, we decided on a new AC. There was no hard sell to buy a new AC. By Fri we had AC. I have never encountered such a professional, caring company in AZ as P&S. From the start: dealing with customer service, to the initial service person, then the electricians & then the AC actual installers & even the dry wall person (as they had to go through a wall), all were diligent in their jobs, caring about making sure things were done well and making sure we were happy with P&S. After dealing with several jerks for almost 2 weeks, we are eternally grateful to P&S for helping us survive the AZ heat.

Howard S.

8/16/2019

The worst. I will just add to everyone else's horrible experiences.
They came out and quoted to replace an air conditioning system.
Their quote was double anyone else. Ridiculous!

Sherry W.

10/16/2018

Our shower hardware, a single handed valve, was repaired by James S from Parker & Sons. We put out the call through Angie's List. They were the first to respond and could have someone out that day and gave us a window for the afternoon. James contacted us later that day to let us know he'd arrive in 30 minutes. When he arrived he greeted my elderly mother with respect and listened to her concerns about the issue. James actually was righting a wrong-install done by a private contractor we hired last year. Rather than deal with them again, we looked elsewhere. Once he checked the issue, he called me, as I had to be at work. He told us it was installed upside down, which is why we could only get the handle to go a fourth of the way to warm, never hot water. He said he could have it done in 15 minute or so and gave me the estimate.

It was an easy fix for him. What were we waiting for? I think when it comes to having things done for our home, we loath dealing with contractors. We have been taken advantage of a few times. We have learned to go with reputable companies that can offer a warranty. I was very satisfied with James' positive sunny demeanor, he handled it in a straightforward way. He was NOT a neanderthal in the china cabinet, very tidy and efficient. These words aren't often used to describe a plumber, but they fit here. We would use Parker & Sons again and highly recommend James S, (a note on this is that he's the clean shaven James S).

Rob S.

10/16/2018

I was expecting a sales pitch when I agreed to take an appointment to test my water and water softener system! Instead I got super advise and experienced knowledge from a young man who totally took me by surprise. My system was in good service condition and he gave me suggestions to keep it running clean for years to come !
Most knowledgeable plumber I've ever met. I think he has a degree in chemical engineering because he did a thorough job of explaining so much about the system!
I would call him back for ANY plumbing, aircon or heating need!
Thanks a million!

L R.

04/06/2021 12:00:00 SA

Had entire HVAC replaced and more insulation added to my home from Parker in sons. Extremely heavy handed sales tactics and very expensive. I thought I'd be getting top notch support and service but it has been a nightmare. I bought reusable filters from them which they never delivered even after asking multiple times. They basically force you into a service contract in which they find mysterious issues with a brand new hvac system they installed. My hvac has been leaking Freon from the start since they installed it so every 6 months one of my units stops working and needs to be recharged. Run away from this company at all costs I wish I had my old system back that they replaced it was more dependable then what they've done and it's not the a/c units it was their installation and 'maintenance'.

Tracy F.

09/02/2020 12:00:00 SA

The pushy sales guy came out to give us a quote to replace our upstarts AC unit since it's smaller than the downstairs one. He insisted we need all new duct work, both new up and downstairs unit, new furnace and added several charges. Grand total $21,000! This place will Scam you! We just had our AC's serviced and inspected along with an energy assessment from SRP a month ago. Everything is in great condition. I wish I could give them 0 stars.

Honest J.

8/21/2020

I received Parker & Son's information at Costco and they made an appointment for a consultant to come out and give me a quote on a water softener and install. The consultant rings the doorbell and I greet him and asked him to meet me at the garage door. I open the door and he just stares at me which was awkward, doesn't say a word for almost 40 seconds, just stares at me. I'm waiting for him to say something like Hello, you're looking for a water softener quote. I immediately think to myself this isn't going to work. He finally introduces himself and I tell him what I was looking for. I take him to the laundry room and he asks a few questions. I tell him I was looking for quotes and will go with the most cost-effective for me. He goes back to his truck and hand writes the quote. $6,887.00 is what the cost would be. I asked if I was going to get the quote in an email and he said that was the quote. Pretty shabby for a large company. I'll pass and wouldn't recommend them.

Lloyd B.

11/18/2019

Jeffery Bachelor did a very good job on the drywall job. He was very pleasant and he was very punctual. I am pleased that I chose Parker and Sons. Thanks!

Beth C.

08/05/2020 12:00:00 SA

Very disappointed in service. We are on maintenance and each time told we need a kick starter($1800) and this time technician reported a four minutes delay from thermostat change to converter kicking in. Second opinion obtained and both issues were not found. In addition to that the technician failed to clean the air conditioners. Debris build up all inside the outer shell. This does impact efficiency. Then, found out my annual monthly fee equaled the cost of a three year plan with a competitor. Not happy.

Neal W.

06/08/2019 12:00:00 SA

Bought a replacement hot water heater for 400.00 at Home Depot. Simple job, in the garage. Very easy removal and installation. Parker & Sons is Home Depot's preferred installation, so we set up the appt. Came out in a Sunday, which was great, but then proceeded to sell my wife and me on a TON of things I didn't need. By the time, he was finished, he was even trying to pitch a water softener. In the end the cost to swap out a hot water heater (leaving out the water softening pitch) was nearly $1500.00. Choking back my displeasure, I questioned what about the installation would cost 4 times the price of the heater itself with infrastructure already in place? He listed a bunch of items not necessary to complete the job and again STRONGLY suggested a water softener. (If you've ever had a bad mechanic attempt to scare you into changing a timing belt when you didn't need one, it was kind of like that) I then asked if he intended to complete the work while there. He said he could as if implying there would be an additional charge. That was it for me. We took the quote and bid him goodbye. I received a quote of 400.00 from a certified contractor whom I trust and use for most jobs. So angry that I'm writing this review and filing a complaint with Home Depot.

I see great reviews for the A/C services. I will need work there and was intending to use this as a litmus test to see if they could win my loyalty. Epic fail. I will never use or recommend Parker & Sons to anyone I know.

K H.

7/29/2020

Too bad there isn't a zero star option. It took them 2 tries and 2 months to install the new heat pump, first installing 2 components that didn't match and voided the warranties, then, only after I tracked down the manufacturers and reported them, they installed the correct combination units....$7000! In July through September 2015 in Phoenix! I should have told them to stuff it and demanded my money back, but my husband was terminal and I couldn't have the air off all that time.
Then there's the Family Plan, a maintenance agreement to save you money. Sounded good but its a ripoff. Every 6 months a tech comes out to check the unit, and basically turns on the thermostat and checks the power to the unit. Then comes the pitch: you need to install/replace/update/clean your blades, electric connections, fan, etc. The Family Plan just gives them a chance to try and sell you stuff you don't need at prices you won't believe! In addition, when I tried to cancel it, I was told that canceling the Family Plan/maintenance agreement voided my warranty.
November 2019 I had to replace the condenser fan motor on this less than 5 year old unit. $417.46 for 1 man for about 3 hours labor. My warranty covered the part.
Now its July 2020 and the compressor is running but no cold air is coming from the vents. I called yesterday and was given an appointment for today between noon and 2 PM. I called at 2:45 and was told that only morning appts. had a 2 hour window, afternoon appts. had to wait. I was on the schedule, but they were working another job. Its now 6:02 PM and for 2 days the house has been 90 inside. I am 73, disabled, and have two lung ailments that hamper breathing and speech. Thank you Parker and Sons. You've been just grand.

Felice P.

10/11/2019 12:00:00 SA

Old school professionalism. Kevin arrived, put on booties, introduced himself, and looked at our problem. He told us what it might be, what he would do, and a price. We signed on the dotted line. Fortunately, the fix worked. He did the job cleanly and also explained how to avoid future problems. We have a low flow toilet - and these seem to clog easily because the pipes back up from not enough of a flush. The end. Happy customers and very happy to know they do all plumbing, electrical, and many other things. Largest company in the valley but it felt like I was dealing with a small business owner who cared about the customer and quality.

Kate B.

8/17/2020

If I could I would give them a zero rating. We scheduled a plumber for a clogged drain. The window was 8:am to 12 noon. We got a call at about 11:30 that they would be a little late. At 3:00 no one was at our home much less a call. We cancelled at that point. We are extremely disappointed at such poor service. Waiting 7 hours for a service call is unacceptable. There are other plumbing companies who will be more than happy to take our business.

JrHotsauce Q.

4/30/2020

just had some electrical work done by Jesus Machuca from parker & sons. Jesus was very knowledgeable polite and punctual. my wife and I are extremely happy with the work. and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. thanks again Parker and Sons for making this a satisfying and enjoyable process.

Todd A.

06/03/2017 12:00:00 SA

Look at the horrible reviews. My experience matches with them exactly. The good news is that there are other companies out there with 4 and 5 star reviews. Wish I saw them first.

Very, very expensive. Two parts needed to be replaced on the condenser outside. Parts and labor, $800. I purchased the motor and cap. With zero HVAC experience, I did the job in 1hr with $95 in parts.

The supply warehouse said they are the most expensive HVAC repair company in the city metro. The Parker and Son tech at least apologized to us for the pricing. He said he had no control over it, and that we are not the first to complain. The capacitor was $24 from the supplier I bought it from. Parker quoted me over $300! A brand new AC unit cost $1,000. I swear to you that we were told it costs $8k-$10k. I realize how absurd this sounds when you read this and we are not embellishing our encounter as the $800 quote stands on its own as reason enough to give 1 star. We were just shocked.

This is straight up taking advantage of an ill informed customer base. I got the motor from another supplier other than where I got the cap. This supplier also said they have seen customers come in with a similar complaint about this company's pricing.

Parker did nothing wrong. If a home owner uses them it's their own fault. Yelp and other review sites exist to save people from spending too much money. There are no shortage of AC repair companies in the PHX metro area. Shop around and get multiple quotes.

Lastly, I see Parker and Sons responding to all of these negative reviews by apologizing. They say they are sorry, yet their predatory business practices persist and have so for years as evidence by the dates of the reviews. Don't apologize to me for my experience. You already knew this was going to happen to me.

Edward C.

10/13/2020

I had an estimate for some electrical work. Very high quote for 2 outlets and 4 can lights when electric is already there and all they have to do is run wires and put in the boxes. Materials at Home Depot, less than $200. Estimate, 800 for 2 outlets, and 1400 for can lights. Then, to add insult to injury, when I decline, a few days later I get a call, asking if I would go ahead at a lower price. No, thank you. Now, if something catastrophic happened and I needed service ASAP and every other contractor on the planet had gone out of business...nope. Fool me once shame on you, fool me twice shame on me. So, if you must use them, take any price they offer you, cut it in half if you don't have time to go somewhere else. And always use a credit card-not debit not check-so you can dispute the charges if the work isn't done correctly.

Mark H.

11/24/2020

On July 16, 2020 requested Parker to come and repair our AC pending pricing approval. I was traveling and requested an estimate . They gave me an estimate of $1685.00 which I refused. Called my previous Technician who repaired the AC for $75.00 . Later that month I received a bill for the estimate which I knew was an error. I have since contacted them several times to discuss the problem without response. There ads state 100% guaranteed satisfaction but, in my experience someone is padding the invoices and repair and they don't even place an email on the invoice to track the problems. I guess their lawyer advised them for protection.

Leslie C.

03/10/2021 12:00:00 SA

Do you really think that by making fun of a name it is good advertising practice?.First i feel sorry for the melvins in the world because you made them out to be feeble dishonest dirty and mainly an idiot. Now you have the new commercials. Not your Average Joe so all Joes are just average? Our president is a Joe now i would say he is not your average Joe. I dont think this is the right way to advertise by making fun of a name.

SA M.

7/27/2021

My Mom's a/c went out in June of this year. They came out and charged about 9k for a new Carrier unit. It was certainly not our preference but said it was the only one that would 'fit' on my Mom's roof. She has an older house and has a roof unit. They of course had add on's for 'electrical' safety. The brand new unit went out yesterday and she is waiting in this heat for a technician. There is no reason for shoddy work and for a brand new unit to break day a little over 1 month into it. I was appalled at the price they charged for a subpar unit. We recently got a brand new Trane (top of the line) for 8k!! They had us over a barrel and knew it and overcharged with a 'Carrier' in which I swore I would never have again. But again, we had no choice and they knew it. It was sweltering hot out and my Mom is elderly and it was very dangerous for her to be in her home and would not leave. Parker and Sons, you are a disgrace! People do not use them! There are plenty of good companies out there! Comfort Home LLC and Angels Heating and Cooling are both great! Glad I did not use Parker and Son's for my new unit!

Stephanie S.

8/29/2020

We are not ones to write reviews but the sales swindling has got to stop. Our relationship with Parker has been probably close to ten years but now that the better systems they sold us are starting to fail, they are running out of people to blame. This company has inflated prices because of a large marketing budget.

We are a blue collar, hardworking family and although we are capable and well versed for doing most home maintenance we rely upon professionals that have industry knowledge to make our house a comfortable home. We want the experts to constantly be doing research and provide sound advice for systems that will make our house a home. Instead we feel swindled, roped in by maintenance plans and warranties that still have us pay 2 to 3 times a regular labor rate. I feel the products Parker and Sons push are subpar. They recommend because they are better, more efficient and more cost effective but that has not been our experience with the water heater and HVAC units they sold us. It is not until they fail that we started to do our own research and found subpar reviews on the products they charged so much time and labor to install. Of course they want it to fail again sooner so they can charge more time and labor.

Show me all of the pros and cons of the system, including its useful life, then show me what I need to do to keep my system running for its useful life and I will do it. Make me happy that I got my money's worth and got well past its useful life. Don't sell anymore HVAC systems that need full replacement in three years or a high-end water heater that cannot even make it to six years.

The technicians are always professional courteous and nice. Our issue is with the failing products they install. Blame is always placed on the other systems, companies or CEOs. If you are looking for an honest, transparent home maintenance partner that will continue to help you make your house a home please keep looking and don't call Parker and Sons.

Emily K.

12/09/2020 12:00:00 SA

I had a great experience with Parker & Sons. Steven Walling was my first tech who took the time to show me how to properly adjust the water temperature. He also checked another drain concern I had. He was knowledgeable, helpful, and honest. Then Eric was my 2nd tech who was able efficiently fix a leak. Both times they called ahead of time and gave proper notice. Thank you!

Cyndi H.

09/04/2019 12:00:00 SA

HORRIBLE!! My husband and I are new to Scottsdale so we are slowly finding our way around. I found Parker and Sons online after a basic plumbers near me Google search. I filled out the online form and got a call back from a scheduler pretty quickly. Good so far! In walks the most arrogant cock of the walk blow hard that I have EVER encountered. After quoting my husband and I $278 (each) to change a simple fill valve assembly that costs less than $20 I could not get him out of my home quick enough. Luckily, we have a helpful HOA office that directed me to the plumbers that have the most knowledge of our building. Just over $100 for both (not each), super friendly, and very professional. Do not hire this company unless you want to get ripped off while you are being insulted!

Bruce A.

08/01/2019 12:00:00 SA

It has been 2 days now I have been without AC and looks like it will go into a third day. I have had a maintenance agreement with Parker and Sons for almost 20 years and usually dont have a problem. Ever since I bought a AC unit from them I have had nothing but problems with it. They also sold me a warranty that I can not use unless the unit is totally broken. Never buying from them again AC breaks down ever year.

Shanna G.

10/04/2019 12:00:00 SA

After getting estimates from three different AC companies, Parker and Sons offered the best air conditioner for the best price. Their sales person, Adam, was extremely polite and spoke to me on a level I could understand. Other company's salespeople were so technical it went over my head. Adam made everything easy to understand, made me feel like I was definitely getting my money's worth, and made me feel very very cared for as a customer. I was super pleased with their service on the day of the install. Both service techs were very polite and worked very hard. The warranty Parker and Sons gave me for my air conditioner is unbeatable. This is a company that does not take advantage of single women, like other companies I have reviewed. Thank you Parker and Sons for such great service!

Nancy O.

09/01/2020 12:00:00 SA

My 81 year old neighbor Joan lives alone and had a plumbing leak under her house (mobile home). The water had to be shut off, and she has been without running water for 12 days! Her home warranty company sent a plumber out to fix it and he told her it would be $15,000 and wasn't covered by her warranty. She called the home warranty company back and they sent another plumber who started to go under the house, saw a few spider webs, and came back out and said he wouldn't go under there cause he didn't like spiders. Still no running water. Joan was in tears. Another friend suggested she call Parker & Sons yesterday. The plumber came out this morning and assessed the problem. It was two leaks, and he will be back to fix it tomorrow. He was polite, on time, and is solving her problem. Cudos to Dean the plumber from Parker & Sons.

Robert C.

7/15/2017

I signed up for an initiative with SRP, where SRP contracted Parker & Sons to install a smart thermostat at my house. The installation took much longer than expected (over 2 hours), and the technician somehow significantly scrapped the wall around the thermostat. I now need to touch up this area with paint.

I wouldn't recommend these guys if you have the option.

Tiffany C.

10/27/2020

Horrible scheduling service. They gave me a 4 hour window, than called last minute to extend another 4 hours. Horrible....never ever call them

N H.

6/13/2019

1st event***Called these people because my hose faucet broke and we had to shut off the water to the house. This was a Friday. The person I talked to said they could get someone out there on Monday. I asked her what I was supposed to do for three days without water. She didn't care. I called someone else who fixed it that day.

2nd event***I will never call them again. This time I wanted 2 bathroom faucets replaced. I already had the new faucets. They came and quoted me $1200. Saying they are difficult install. Then he attempted to get my business by lowering the price to $998. Still to much. He also tried to tell me I needed to get the piping under the sink replaced that would cost thousands. Husband installed the faucets himself.

Tim B.

2/17/2021

We needed to upgrade a house we purchased. We called Parker and Sons because we have done business with them in the past and have always been happy with their work. We had a new garbage disposal installed, a soft water system and a tankless water system, plus plumbing upgrades in the bathrooms. Parker and Sons were there on time every day it took to make the upgrades. All the employees were friendly, experienced and respectful. They all complied with social distancing and masks. I highly recommend Parker and Sons. Thanks Danny, Mark, Roy and Austin.

Richard W.

10/15/2021

I've used this company for years but I never will again, after the way they mistreated me today. I called on a Wednesday for electrical service on my water heater. They scheduled a Friday appointment for an unspecified time. They called me three times on Friday at 10:40 a.m., presumably to tell me the service technician was on his way, but did not leave a voicemail, nor text (my phone did not ring because P&S called from a different/unrecognized number than their main one, which I have in my phone). I noticed the calls and called that number back only 16 minutes later; they told me they would call the technician and ask him to contact me directly. I received no call from the technician so I called Parker & Sons back. They told me they had marked the service call completed because the technician showed up to the home and no one answered. No one showed up: no knock at the door (I work 10 feet from my front door), no doorbell ring, no call or text from the tech, no call or voicemail from the company to tell me. They then put me to the end of the line and the next possible appointment was Monday, and said this was the best they could do--even though they were able to skip my scheduled appointment and move on to their next one, they wouldn't send the tech back and honor my appointment that I'd made two days earlier. I'm now scheduling with the next competitor I can find. I understand service providers can't waste time showing up when there's no one to let them in, but that was not the case here. This company totally dropped the ball and didn't even try to complete the appointment. This is the most disrespectfully I've been treated by a service provider in recent memory.

M S.

6/14/2020

I called Parker and Sons on a Friday night at 7pm after a water heater failure. Josh was soon @ our house assessing the situation. He drained the WH and making sure we were set for the night. He arranged for a replacement WH to be installed the next morning. Dean arrived Saturday and got going with his work. When he was done, he walked me through the install, the ins and outs of what was there, and the purpose of everything. Both Josh and Dean gave me their cards with their cell numbers and said to call/text anytime. They have both responded to follow-up questions very quickly. I'm a Parker and Sons fan as well as Josh and Dean.

Dustin E.

8/22/2020

Parker & Sons just completed an a/c overhaul yesterday. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Will continue to go with Parker & Sons for all my A/C needs.

Bill G.

10/09/2020 12:00:00 SA

The latest cam when they showed up for the six month maintenance check and recommended an upgrade to my two year old Lennox AC which has been working perfectly.It was going to cost $717. I refused and then contacted Lennox, another HVAC company, and the builder. All said it was either highly unusual that my unit would require this or they never heard of such a thing. I also checked the price for the kit from Amazon (same brand) and it was $54. They are doing some very shady work. Would not recommend them at all.

Telling It L.

8/14/2020

Called yesterday to have sink faucet replaced. Really needed just a faucet installed. Was told someone would be out between 12/4 pm today. Got a call at 2 pm saying tech stuck on emergency call could I reschedule. Rest of week not good explained this yesterday and also stated if you can't do it let me know I'll find someone else. Typical crappy service from big companies.

Joshua C.

11/21/2019

Today I had a Parker & Sons tech come out to fix my AC for a home inspection while selling my house. Jedediah Hudson was very professional, explained everything, and showed me the final product vs how it was before he got there. The final product looked so clean and like it was done by a professional. I hIghly recommend him as a tech if you need any electrical work done on your home. I will be keeping his card handy, for any future electrical needs.

Neal B.

6/23/2020

We called Monday morning to make an emergency appointment to get our ONLY toilet in our office looked at. I talked to Willy and he put us down for 11-3 stating it was an emergency and that someone would call us 20 minutes before they arrived. Well 3 rolled around and we received no call. I called the office and stated who I was and asked when we would have some here. He stated that I was given an automated time online and it didn't state it was an emergency. I corrected him that I called in and was given the time frame from Willy and that it was the only toilet in the office. He said the next time they could get someone out here was at 12 the next day. I would not recommend as we are stuck with a broken toilet still.

L.M B.

11/11/2020 12:00:00 SA

This is a review purely based on the estimate process and not for work performed. I called to request indoor gas line installation in a new home. I asked if the work could be quoted and performed same day and was assured it could be. Original appointment was cancelled and postponed at the last minute with apologies. I asked again, can the estimate and work be performed on the same day? I got the same answer, Yes, no problem. The tech arrive at our home and it was immediately obvious that he did not want to do the work. His exact words were I dont even know where to start with this. The tech asked us if we could work something out with the builder stating that his estimate would be pricey. He went to his van, never even looking at the existing gas line (or that we had one for that matter) and came back with a ridiculous estimate designed to make us go away. To make matters worse, he was not able to perform the work same day siting permit issues. Ok, I understand permits. But when you call and ask to schedule an appointment and confirm twice that work can be performed same day its a little discouraging. Bottom line, another company came, actually looked at the existing line and its location, provided a quote for half and did an excellent job on installation. Please tell your techs to take the time to poke their head into an attic and actually look at the work to be done, and maybe to make the customer feel like they want to be there in the first place. Just a suggestion.

Laura H.

3/17/2017

Will never use this company again! They came out to replace a water heater after we spent thousands on our AC unit and they wouldn't honor the coupon the sent out in the mail just a few days after the job. use RSA air conditioning! The price is right and they have super amazing customer service.

Mike M.

3/30/2020

I cant go higher than 3 stars. I had a cracked feeder line for my toilet. My usual plumber was slammed and I couldn't be helped for a week. They quoted me $108 for the job if I could wait. I decided to try Parker and they were available. The job cost me $255 so I'm not sure if they are always overpriced, or just price gouging during the Corona epidemic. I am happy with the technician, but the pricing was ridiculous. Is Mr Parkers first name Melvin?

Debbie O.

3/25/2019

Yep, Melvin works here! I called Parker & Sons (without checking their online reviews) for a yearly Air Conditioning Service. They were running a $79 Special. When the service tech arrived at my door, he immediately tried to sell me their membership program and then tried to tell me that he was quite confident that the warranty on my unit was not valid. All before he even LOOKED at the unit. He was obviously more interested in selling than servicing. He was on the roof for a grand total of 5 minutes and was out in the van doing the paperwork /invoice for over 15 minutes! Nope....never again!

Marcy K.

07/04/2021 12:00:00 SA

I've been a preferred customer for a year and a half. The only good thing has been my regular technician. They have messed up two appointments with me, one being today. I scheduled yesterday for an appt today between 8-12. At 12 I called to ask the status at which time it was determined no one ever scheduled me. And they gal that did shouldn't have given me a time frame. They then told me they couldn't schedule me for a time. I would have to wait ALL day for a phone call 30 minutes before they came. Could NOT set me up for a time frame as they can't do that, (even though they do that all the time for my regular service maintenance.) By the end of the phone call, the gal told me she understood that I was IRRITABLE because my house was hot. No honey, I'm irritable because no one is stepping up to get someone to my house as promised. Oh but sitting in 90 degree heat inside is well worth the 20% you're giving me. It's not my fault and I shouldn't be penalized because their scheduler isn't trained. Now I have to stay home ALL day tomorrow to wait, since today is the FOURTH OF JULY and I have plans which is why I scheduled for the morning to begin with. Thanks for doing business this way! Giving three stars ONLY because my regular technician is awesome.

Karen G.

9/25/2018

I have used Parker and Sons for a few years now and am done. They do have Melvins! They do not understand customer service. EVERY SINGLE TIME they come to service my AC they find something wrong. EVERY SINGLE TIME!! My first AC on my house lasted 18 years without a quarterly issue. I do not see how they stay in business.

When I let them replace my AC, they could not be bothered to set the runoff to go down the normal path it had been going for many, many years. Rather they decided to let it run down the side of my house. I did not check on that side for a while because these guys are supposed to be professional. When I did check, there was mold growing on my house. Their response, not our problem. They did move the drain - AGAIN, not where I asked them to. FINALLY, after three trips, they put the drainage where it was supposed to be.

A month or two ago, I was scheduled for my quarterly check and with that came a free hot water heater clean out. Great. Then they canceled on me for the AC (for legitimate reasons as there were people with no AC at all) but did not also cancel the hot water heater process. Of course, these are 2 different groups BUT AREN'T THEY BOTH Parker and Sons? Imagine my surprise when the plumber guy called to say he was on the way. I said I was not at home because the service was canceled - oh that is the AC guys he said - I am from plumbing. So apparently, I am expected to take 2 days off from work because these folks don't talk to each other???

Many more stories. Yesterday was the ultimate - after THEM cancelling on me twice - the tech shows up and lo and behold, wow, things are wrong and need fixing. This time the outer coils and a capacitor that is under warranty but is mysteriously not working. Huh! So, I proceed to let him do the work but now I have 2 bills because even though the capacitor is UNDER WARRANTY, I have to pay 75 dollars for them to replace. What does warranty mean??

I am done now. No more will I allow this company to continuously find things wrong with a unit they installed and maintain.

A disgruntled former Parker and Sons 'customer.'

Kenny L.

06/12/2019 12:00:00 SA

My wife and I recently purchased a Eco Water System through Costco who subs it out to Parker & Sons, our sales rep was awesome did a great job presenting the product pros and cons so we purchased. The technician was great as well very friendly got the job done quick. I was extremely disappointed to find out after the thousands of dollars that we spent on this system Parker only puts two bags of salt in the system to get it started, pretty tacky that a company would not go the extra mile and start a customer off with a full tank of salt now I have to go out and haul 20 bags of salt home and dump them into the tank, it's like driving a new car off the lot with the fuel light on. Probably won't do business with them again if they are concerned with cutting something so minor, makes me wonder how much did I really over pay for this system

How do I send you my address? Look it up by name Joe was my salesman

Cindy C.

01/05/2021 12:00:00 SA

Once again Parkwr & Sons came thru with flying colors. Thanks to Russ for taking care of my water h

Scott H.

2/22/2021

Where to begin, we ended up having a plumbing problem in our home kitchen and bathroom sink were not draining. Our first call out was to Parker & Sons. We had 2 different people come out to review our problem Josh did a fantastic job laying out our options and the prices. We shopped around and did find a few (2) other people that would do the job for a little less, but the peace of mind, warranty in service helped push us forward with Parker & Sons. They did a great job, everyone was super professional and very nice. Worked with masks, gloves and had windows open to keep us safe since this was inside our home. Great work everyone involved and thank you again for the quick fix. Problem resolved in 2 days and that's with getting other people to come out and inspect the problem.

Paul O.

01/04/2021 12:00:00 SA

I have used Parker and Sons for about 10 years. I have two properties and have purchased a new AC for each of them from P & S. Their service is prompt, efficient, and reasonable. The service technicians have always been polite, on time, and explain everything clearly to me. During this COVID situation, they have used all proper precautions. I have complete confidence in Parker and Sons.

Cory M.

05/12/2020 12:00:00 SA

Parker and Sons are scammers and dishonest! I agreed to pay $21.00 a month to join their family service program. I had them come out to inspect my A/C unit several months ago. The only thing the technician was concerned with, was up selling me on a new unit! He lied and said the unit was 18 yrs old, when, in fact it was only 13 yrs old. Then I began to get pressuring calls to come give me an estimate for a new unit. I refused. Then, when I go to turn on the unit, only heat was blowin from the unit. I called Parker and Sons and they sent a tech out. Upon inspection, he claimed the previous tech failed to reconnect some switches... I feel they were sabotaging my unit! He then informed me that the unit needed to be cleaned. When I asked why the previous tech never mentioned this, he had no answer. I can tell you why.. they wanted to sell me a new unit and were setting me up! Then they charged me $467 to clean the unit! Two weeks later, I turn on the unit and it doesn't work! It was a Friday afternoon after 5pm, I called and spoke to the call center. I was told I would receive a call in the morning to let me know when a tech would be out. I received no call. When I called in to see what time the tech would be out.. they had no record of me calling the night before! They then told me it would be two days before someone could come out and they would call me back with a time. Again, I received no call! I then called and requested that a manager call me... I was assured someone would call me back within the hour. Again, no call! I finally called another company and they took care of me immediately. I then called Parker and sons to cancel my service plan.. I spoke to a Lynn, Director of Customer Relations, she apologized and promised to refund me my monthly charges and extend my program for a year at no charge. Surprise! Today I see a debit from my account from Parker and Sons for the monthly fee! No refund was ever made! Don't believe a word these crooks tell you! Their only concern is taking your money!

Jana E.

01/02/2020 12:00:00 SA

So we had some leakage in the bathroom by the tub. Brett was able to diagnose the issue and then made the recommendations to help us get the repairs moving along!
Now we have new piping thru our older home and peace of mind that it will serve us well, well into the future!
We have always relied on Parker & Sons, and they continue to come through for us. Thanx again Brett and your wonderfully efficient team!

Chris R.

03/05/2020 12:00:00 SA

Parker & Sons came to our rental househouse to replace a garbage disposal and quoted $175.00 for the work which I thought was a little high. I asked if they were going to replace the p-trap plumbing but he said that would be extra. I asked how much and he quoted $490.00. I was floored. That is an outrageous amount especialy since I had all of the p-traps pieces there already. So this was for labor only and this is a job that will take approximately one hour for an experienced plumber. I know plumbers are expensive but this was over the top expensive. We found another plumber.

Linda G.

05/05/2020 12:00:00 SA

Came once to fix a leak coming from washing machine charged 1000. Back next day still leaching and said pipes needed repair 1000. Pipes were coming out of wall so needed to bend dry . On another note. 4 and 1/3 years ago we purchased an air conditioner for our condo from this company and spent many thousands. It is leaking freeon and have been told we need a new unit again. The original one lasted 8 years. I am 65 and my mother is 93. We are on a fixed income. I am disabled and my mother can't even leave the house unless it is for a doctor appointment. The home warranty company said they can't do anything until it totally breaks. If it is in the summer we may have to wait up to 2 weeks for parts and labor. Cost may still be thousands, we will most likely die waiting. Lol. Parker called today and offered to come out and take a look and offer a second opinion when we feel it is too hot in here or the unit stops working. It's a real FEAR knowing that sometime during this HOT summer we may not have AC due to our limited budget. sCARy

Alfred S.

07/01/2020 12:00:00 SA

Seems like Costco and Home Depot have contracts with Parker and Sons.
So let down with Costco as they have always been gold in my eyes when I got the high estimate.
Home Depot enticed me with a free $500 gift card if I went through Parker and Son's.
I know better that nothing is free and everything is passed down to the consumer.
Expected a high quote and that's what I got for a three ton air-conditioner.
Their quote was actually a few thousand higher than the quote I got from a local company that is suggested by my neighborhood website and from word of mouth.
The guy that came to my home was nice and professional.
I imagine they have a lot of bills to pay for all the commercials they have on T.V.
If you take the time to go through the dozens of reviews you will notice that there is a pattern of excessive charging or high bills.
It's not against the law or unethical to charge what you want, but just expect that.
Sorry, I don't want to pay for a few of their T.V. commercials.
I saved myself a few thousand dollars and went to a company that had great reviews online and from word of mouth.
Great companies don't need to advertise.

Kevin N.

07/09/2019 12:00:00 SA

We had a guy out to service an RO that we had Parker install initially. The guy wanted to do more work than was necessary because we had already replaced the filters ourselves in the interim. We told him not to do it. He then did it anyway and demanded payment for the work. So we ended up overpaying by several hundred dollars for filters we didn't need and learned the lesson - don't call this company.

James L.

8/30/2019

I contacted multiple companies about a plumbing issue. Not only did Parker & Sons farm out the job, their price was 5X (Five Tines) the cost I ended up paying for the repair.
Parker & Sons are good at marketing & but are terrible at value. I'm a a positive businessman but I was disturbed by them.

In my opinion, go elsewhere.

Gary T.

1/16/2019

I have dealt with Parker and Sons for years now and I should have asked questions first.
They have installed my heat pump, RO unit, water softener and now replaced my kitchen faucet... I should know by now that while they do great work , they are not cheap... I should have done an estimate.
I bought the kitchen faucet my wife wanted and knew that the warranty they provide was not covered for the faucet.... However as good as the installation went with one exception, the cost was astronomical. I have changed my review as Parker and Sons contacted me and we discussed options and it was resolved .
I can honestly say that their work will not always be the cheapest, but has always been top notch. Always clean and polite and leave the area the same way
Thank you all

James O.

03/12/2020 12:00:00 SA

Received a replacement bid on AC for a 1,600 sq.ft. house. Estimate for $17,000, repeat $17,000!!!!! Outrageous! And estimator kept a straight face. New estimate today for $6,000, which is at least ballpark. Parker & Sons is ground zero for ripoff artists. Now you know how they pay for their overhead, advertising, and commissions. Never again.

Tom S.

2/25/2019

Come to find out, the wax seal wasn't the problem. Not sure how two people missed it but I am out $260.00 Would have been better off with Melvin.

Megan D.

6/28/2021

My air conditioning broke on a Saturday night so I researched around. Even though I saw the negative reviews Parker and Sons didn't charge an emergency fee and had an 8:00am-10:00am time slot listed on their website for Sunday. I figured I could tough it out until then. 10:00am rolls around and no one had show up. I called and they told me that I was on the list but just because I booked it online doesn't mean that they would be out. TheY assured me that someone would be out shortly. At this point its 117 degrees outside and almost 90 in my house. 2pm rolls around and I called again, they told me it would be another hour. Once their tech showed up he told me that there were a couple things wrong and he needed to replace an outside motor. He did and it still didn't work. So he told me that the internal motor needed to be replaced. However since it was Sunday they couldn't get the part unless I paid an extra $200 dollars to have them open the store. I told them I would stay at a hotel and he booked me for the next morning. They were supposed to be out by 10:00am that next morning. I received a call from the supervisor stating that they couldn't get the part and it would be another day before it could be fixed. The worker the night before lied about having the part in stock and being able to get it the night before for more money. I had already spent money on the hotel for one night and took the day off of work. I canceled everything through them and called another company. That company came out within the hour and told me that my motor didn't need to be fixed and he had it up in running! Come to find out that Parker and Sons put a used part that they said they fixed. Magically the supervisor called back and said he had the part but I told him it was too late and that it wasn't even needed. They refunded my money but cost me hundreds with them yanking me around. I was fooled by the nice receptionist and worker but they were taking advantage of me the entire time. DO NOT USE THEM!

Kerri M.

4/22/2019

They charged me $404 for a light installation fixture that took about an hour to complete. They did the job but I found out later that I could have gotten the job done for less than $80. Learn from my mistake and get several estimates

Adam S.

12/09/2020 12:00:00 SA

Can't say for sure about the service, but feel like the bidder was price gouging. Quoted me $9000 to update a breaker panel and get ready for a new hot tub. Everything I found online (home advisor, other boards , etc) said the price for a new 200amp breaker would be in the 2500 range.

Larry E.

09/01/2019 12:00:00 SA

I have to say I had the best response, courtesy and knowledgeable information with Parker & Sons tech Jon Brown. What a pleasure. He's the best . Thanks for your help and honesty.

Lauri B.

12/08/2020 12:00:00 SA

Scheduled for a plumber to come to my home and they cancelled and hour before they were to come out. They said due to emergencies. I made the appointment with them a week ago. I know my problem is not an emergency but I have waited a week for their service. I will be calling another plumber I can depend on showing up on the scheduled time and day. I'm really disappointed with this company.

Gina H.

12/04/2020 12:00:00 SA

A company is only as good as its staff; it never exists in of itself. Colm (Josh) MacDiarmid, a plumber at Parker & Sons, recently serviced a rental. Josh showed up on time, communicated frequently, explained, in detail, why certain services were recommended, and followed up to ensure satisfaction. Josh went out of his way to provide superior service. When making appointments, my property manager and I will always request that Josh MacDiarmid be assigned the project. Parker & Sons will do their best to accommodate requests. I highly recommend that when you call Parker & Sons that you specifically request Josh MacDiarmid. I assure you that you will receive top fair value service -- and that you will feel happy to have met Josh.

N W.

12/04/2020 12:00:00 SA

I pay for the maintenance plan which entitles me to 2 free inspections a year. I kept getting emails from them saying my maintenance was due. This is the second time in a year( aka both maintenance appts) that they have pushed my scheduled appointment DURING my timeslot. The office gal calls 38 min in to my 4 hr window to say theyre really busy and needs to reschedule. Oh, you didnt know that until 238 pm? Im a frontline worker who took the day off to accommodate the appt which is a bunch of crap anyway (the dude comes for less than 10 min). make sure you know some are commission based and some arent bc they try to sell you crap you dont need. Dont offer this plan and make your customers pay if you cant uphold your end of the bargain.

Amanda W.

12/04/2019 12:00:00 SA

They came to fix a leaky tub. Taz was great. He was very professional, knew exactly what to do. Did the research to find out what faucet I had, since it didn't have the name on it. Found the faucet and correct part. Did everything in a timely manner. I was very happy.

Rebecca A.

07/11/2018 12:00:00 SA

We have used a lot of plumbers and electricians over the years, but, we will never again use anyone except Parker & Sons! They always show up when they're suppose to and their electricians/plumbers are always very friendly and efficient!
One person I would highly recommend is Gordon who has taken care of plumbing issues for us! Nicest guy and always willing to help!
Ben is putting in our new RO System and water softener right now and is such a pleasant young man! After introducing himself, he got right to work!

Kiki G.

11/30/2020

First time using Parker & Sons and it will be the last time! We had a hot water heater burst and need to get a new one. We always see the ad on tv so I figured why not give them a try.
First off the person answering the phone wanted me to sign up for a matience plan and give a credit card for a free estimate before they even came out. That should have been the first red flag!
The technician came out and the quote was about $600 more than what it should have been. When we asked why so high he could only say we are the largest plumbing company in Arizona and employee more than 600 people. That's not my problem you employee over 600 people and why should the consumer pay for that. Really if our hands were not tired and we didn't need it replaced that day we would have waited.
He did a good job which is the only reason for two stars.
After the install he tired to tell me we need a restoration company to come clean the water damage up. I'm sure they own that company as well. It was in the garage and no damage was done.
So be aware if you deal with Parker and Sons your paying for all of the SONS to be on the payroll. Way over priced

Christue L.

06/01/2020 12:00:00 SA

I called last week and scheduled a maintenance visit on my HVAC, even established a semi annual maintenance schedule. My appointment was for June 2nd between 10 am and 2 on. Tonight (June 1st) at 7 pm, they called and said they had too many appointments and needed to reschedule. 1st available was June 19th! Obviously they have emergencies come up, but 2 weeks worth? The fact they didn't call until less than 24 hours prior to my scheduled appointment is unacceptable. I wouldnt trust them to do the work now, and I feel like my business isn't important. Terrible customer service!

Mark C.

11/25/2019

Installed my new AC unit, regular service calls and customer service is great! Thank you and look forward to working with you in the future.

Deborah J.

4/29/2020

I think they do good work but the cost is outrageous. They came right away to give a bid which was $5,800 if it was worst case scenario involving sub floor and load bearing walls and beams and two days of work. Turns out it was an easy fix involving only 4 hours of work (on the job for 6hrs getting supplies twice and lunch) They still charged the $2,900 for the first day of work. When I complained they took off $500 so I paid $2400 for 4 hours of moving two air vents and hot and cold water pipes and a drain pipe. All plumbing was installed it just needed to be moved. Good work, friendly staff but absolutely prohibitive costs. I called someone else to finish the installation.

Carie B.

11/19/2020

Being in the design remodeling business I work with plumbing trades all the time. They were quick and very responsive. Would have gotten a 5 star review but pricing killed it. Great job but I definitely paid for it.

Patricia B.

2/24/2019

Got a water softener replaced as well as an RO system. We received a consolation as getting our current system checked. They tested the water in several points throughout to see if there was consistency. They showed us our options and pricing. They returned 2 days later for the installation. The plumber worked on the system for over 2 hrs. When he was done he went over what to expect the next few days, how to manage our new water softener and RO system within the next few years. He took pride in his work and educated us fully. He cleaned up his work area and took all debris and tools back into his work van. We are happy to know that we safe, clean water. Thanks to Marcos our technician.

Jade A.

8/24/2019

Got contacted by the manager, although I already hired another company to finish the job. I hope this won't happen to any of Parker's potential customers in the future.

TotallyNot T.

05/03/2020 12:00:00 SA

Called them as of yesterday to have them come by and inspect the AC for tune up. Told me they would arrive this morning and still nothing. Then I get a call that they'll come by around 3-5pm are you kidding? I've been stuck without AC for about 4 days now and requested an appointment as of yesterday. They also decide to hang up on me disrespectfully. Looking at the reviews I'm gonna look for someone else to do a tune up. Just seems to be a bunch of scammers and liars. Wouldn't recommend they're basically a no show. First impression, I'd give them 0 stars if I could

Ernest M.

11/11/2020 12:00:00 SA

Would not recommend scheduled service never showed never called wasted a whole day waiting

Rich W.

2/16/2019

Do not call this company for plumber help!!!! I called p&s because I had a pipe leaking in my attic that was leaking into my kitchen....
They came the same day I called, so I guess that's something.... it was all downhill from there. The gentleman that came said he didn't need to go look at the leaking pipe. He said knew that I had to have galvanized pipes cause he's seen this a hundred times. I asked him twice to just go look to make sure....according to him he couldn't because if he did look and inspect/touch the leaking pipe then he would be responsible for it (that's kinda the reason I called)! Then he proceeded to walk around my entire house to see all my plumbing because the job called for replacing all of my pipes because they had to be galvanized (not copper). The work would include ripping open walls and a couple days of work.... mind you he still hadn't bothered to look to see if I had galvanized or copper pipes. On top of that he said he would also put in the quote to replace my hot water heater ( it's only 4.5 years old with nothing wrong with it)! All added up it would cost more than $5000.....
Needless to say, I called a local neighborhood plumber who came the next day and fixed, wait for it, my copper pipe that had a pinhole leak, in a little over an hour, for $225.
Don't waste your time or your money with them just because they can come that day......

Bryan W.

4/30/2020

Had an appointment reserved for last 10 days to get preventative maintenance done but got a call the day before appointment that they got busy and wanted to reschedule me for 1 month later.... I'm trying to do the maintenance so I don't have an emergency. Don't make appointments you can fulfill!! Now I'm searching for another company 2 weeks later into the busy time. Was first and last time calling Parker and Sone....

Scottsdale S.

1/23/2019

Home Advisor referred me to Parker and Sons. I wanted a quote for the underground plumbing and rough-in for my new addition. The tech had no idea why he was at my house. When I told him I wanted a bid for new construction, he said before I could get a bid, he needed to locate the existing sewer, for $450. I already had the locating done and it was marked in the yard. This company is a scam.

Roberta H.

11/08/2019 12:00:00 SA

I just wanted to thank jedediah and tyler from Parker and sons. They did a great job. Even all the extra work I had them do.
Took the time to explain things and answer my questions.

Virginia M.

12/23/2020

I got a smooth talker who sold me on installing a water softener that I couldn't afford at this point in time. He said it would fix my plumbing issues by cleaning out the buildup in the pipes. So, after having paid huge plumbing bills this year, I agreed, as long as I didn't have to pay the so called good 7.99% interest and I could pay off in 6 installments with an interest-free promo loan. Only, when I got the first bill, I was told by the finance company that Parker & Sons didn't set that up with them and it was too late to do that now. I got hold of 'smooth-talker' (after several tries) to ask him why he didn't set this up right. He talked his talk, which was completely useless and ignored the fact that he didn't set it up, telling me that I just need to make bigger payments and pay it off faster to reduce the long-term interest. Basically, he wasn't willing to admit or do anything to help my situation. So, for the first time in my life, I am stuck paying high interest on a large loan. And I am writing my first BAD rating. It may or may not affect my excellent credit rating, but it puts a really bad taste in my mouth for Parker & Sons business dealings.
Got a call from P&S after posting. Was offered a 'refinance' deal with a one-time fee of $156.84 instead of interest payments IF I pay it off in 6 months. This turns out to be $56.64 MORE than the 6 months of interest I would pay on the original loan if I pay in 6 installments anyway. So paying more is help?! No thanks.

F. G.

12/26/2018

First, I want to thank Chris from Parker and Sons for coming out on Christmas Day. Sorry you had to work, but thank you for saving our holiday.

Christmas Day, family home for the holidays, small get together planned at the house for friends, and yup...Murphy's law strikes again. Before any of the festivities started, we discovered a severe sewage back up into our house. Bathrooms wouldn't flush and the sewage water was backing up into the showers and kitchen. Yeah, nasty! Called Parker and Sons, who unfortunately for them, but fortunately for us, worked holidays. Christ came right out in 45 minutes, was extremely polite, professional, and quickly resolved the issue.

Obviously we spend a little extra money because of the holiday call out, but were thankful that they were there to help us out.

Thank you!

Stu T.

3/30/2020

called early Sunday morning as the plumber I normally use is not open. Told although they could not give a definite time they would be out that day and give me 30 minutes notice. Sunday came and went and was told early Monday morning. Plumber arrives for a clogged kitchen sink and says before doing any work, $295. My plumber was called and I was charged $75.

Michelle S.

07/05/2020 12:00:00 SA

My AC issue was fixed but giving 3 stars because tech didn't show up on original service day.

Beth R.

1/18/2018

I had Garrett come out to install a low level carbon monoxide monitor, and the night before he came out I had a water leak. When he showed up he was nice enough to tell me what he suspected it was, but since he works on the A/C side, he called a plumber out.

The plumber, Josh, came out and thoroughly checked the reason for the leak. I was worried it was a cracked slab, but he did the checking and determined the cause.

He contacted a restoration company, Dry Force, who came out shortly later and got right to work on the water damage.

Garrett, Josh and everyone from Dry Force was amazing to work with. I felt completely comfortable with every single guy who showed up to my house, and NO creepy feeling (Women, you know exactly what I'm talking about).

I will use Parker & Sons again for any plumbing or heating /air conditioning issues that every come up.

Highly recommend them!!

Theresa T.

7/29/2019

Parker and Sons is dishonest and you should do yourself a favor and use another company. When you call their number you expect that you are talking to their company. The information you give them, and questions you ask are treated like you are talking to a company representative, because no one informs you that it is Just the answering service. You let them know that you need information submitted to home warranty company so that you can be reimbursed. AFTER service call , technician says oh, we don't do that. When you get a hold of a supervisor in the office, their answer is, Well you were talking to the answering service, SO we didn't do anything wrong How about identifying yourselves as an answering service or knowing the companies policies

Chris M.

06/06/2019 12:00:00 SA

I called Parker and Sons today for an issue I had with my circuit breaker popping out of the box. It was a warranty call so I figured it would be a while. Less than an hour and they were here. Brady came out and I explained what I was doing, he fixed the breaker within seconds, and also offered to check the power going to my pool pump. This is where it gets incredible. He figured out that the wiring that was done to my pool timer was wired incorrectly, he replaced it, and he put my pool pump back together for me and got it running. I was literally going to buy a new pump but he saved the day. I can't thank him and Parker and Sons enough!

H M.

6/28/2019

Jacob is a manipulator and takes short cuts which will cost you in the long run! Do not let him in your house. He does not do a walk thru or explain common problems associated with his services and covers himself with a blanket statement on every invoice (he told me this) that covers himself and costs you later. Do Not let them tell you your signing just to confirm the payment and work completed, Read everything first! Better yet have someone else do your electrical work. I believe Parker and sons is reputable but this employee is not. He also kept telling me he installed a new panel on the phone but in reality he told me when he was here it was a used bus bar from another house that they charged me for as a new one.

Robert G.

2/15/2019

Don't fall for those funny commercials I called him to get an estimate on the kitchen sink and they never called back they don't want to bother with the small stuff they want to screw you on the big stuff

Christina H.

4/17/2019

My ac went out and Scott the tech came out and helped me out. He showed up on time and was very informative and quickly fixed a blown fuse. Thanks so much Scott!

Gabby R.

09/06/2016 12:00:00 SA

Steer clear of Parker & Sons. Make sure you filter the reviews from lowest to highest on Yelp and read their 1 star reviews and you'll see a lot of the same information--that they over charge their customers. They are also one of the companies on Angie's List with a B rating. Most AC companies have an A.

This review is for the air conditioning/HVAC portion of their business. The AC unit was not working and a tech from Parker & Sons said it would cost $1200 to fix. They quoted a condenser fan motor for $841 and a hard start kit for $420. They immediately gave a discount bringing the total down to $1000. That should have been a red flag but we trusted them and decided to have them do the work ASAP to get the house cool for our tenants.

Turns out the AC also wasn't flowing to the master bedroom so we asked Parker & Sons to go back out there. This time, a tech said the duct work was installed incorrectly 10 years ago by the builder, when the home was brand new. He said it would cost $12,000, yes 12 THOUSAND dollars to re-do all of the ductwork. That seemed extremely expensive and somewhat unlikely that a new home builder would have installed the ducts completely in the opposite direction. Even so, anything is possible...

So we did our homework and got another quote from another company. They recommended a brand new AC unit and some work on the ducts to fix the flow issue. They are quoting $5600 TOTAL. And the guy said our unit appeared low on refrigerant. The same unit Parker & Sons supposedly just serviced and fixed for $1000!!!!

We feel Parker & Sons was very dishonest in charging us $1000 and then trying to get another $12,000. And it took multiple phone calls and over a month for them to email us the original invoice for the work. We feel totally ripped off and very upset that we trusted our business to this company.

B H.

1/18/2022

some time back i went on line for electrical services and a number of companies including parker's and sons responded. i selected three and each came out and provided estimates for the work needed! they were on time and nice enough but their price was twice as high as the next highest estimate ie $3600! i asked the parker tech why and he said they guarantee their work!! the others also guaranteed their work and put that in writing! so parker wants twice the price to guarantee theirs??! a week or so later parker called to ask if they could do the job. i said they wanted double and i wasn't doing that! after a longer talk he came down on price but it was still much higher than my two other estimates! i do not recommend parker and sons. i had some time with this work so not an emergency! had it been i am sure i would have paid too much for their services. try a company with better yelp reviews!

David F.

08/05/2019 12:00:00 SA

On 8-3-19 I had Hedegard Electric come out to look at three outlets that weren't working. The technician was totally lost as to what was wrong. After speaking with him, I told him to leave.

I then called Parker and Sons to come out. They arrived and within 5 minutes, Jerold and Jason knew exactly what was wrong.

Their positive attitude and knowledge of the electrical systems are vast. Thanks again for your friendly demeanor and professionalism.

I will definitely choose Parker and Son again.

P A.

03/01/2019 12:00:00 SA

My apologize Lynne and Jack for not writing sooner. on 12-27-18 I had wrote about a bad experience me & my husband had with P & S. P & S visit was for 8/25/18. Just want to say thank you for contacting me and reviewing my concerns. Thank you very much for the acceptable offer you made to me and my husband to resolve the pending issue.

Have a great day.

Pam & Ken

Al P.

01/05/2019 12:00:00 SA

This was my first time using Parker and Son's. Our toilet was seeping water around the bottom. I called in to make a appointment. The customer service rep I spoke to was very pleasant and patience. She took down my info and got me scheduled for a time between 12-4pm. She advised that all of their tech were pretty busy and that it might be after 4pm before a tech to arrive. However she ensured that I would receive a call from the tech if it would be later. Sure enough... I received a call around 4 to let me know a tech would not arrive until 5ish. She was very apologetic and thank me for my patience.
About 4:45 I received a call from the tech Dan to let me know he was on his way and would arrive in about 30 minutes. Dan arrived at 5:15. He was very friendly and professional. He ask questions and explained in details what the issue could be and advised the cost to fix. After he took the toilet off he pointed out what was causing the leak. He had it fixed in record time and made sure there was no leaks. Thanks Dan for the great work and service.
This was a great experience and I highly recommended Parker and Son's!

Reina S.

8/22/2019

We ended up calling Parker & Son's after Chas Robert's (who installed our unit) gave us the worst service ever when our AC went out tonight. I am so glad we called!! The BEST customer service experience we've had in a VERY long time!! From the moment we called, to our tech, Derrelton coming out, it's been so awesome! This company has low stars on Yelp reviews, but dont let that sway you! People rate a bad experience more times than a good one. I know because I work for a major credit card company! I am thankful I am able to post a GREAT one! We are now and forever will be part of the Parker family!! I couldn't have asked for better tonight! We were concerned we were going to have to pack up our family of 4 plus our large dog and find somewhere to sleep, but Darrelton was able to get us all fixed up and in a short amount of time! Super personable and friendly. The customer is obviously important to this company and that is more than refreshing in this day and age where the lack of customer service seems to be the motto with most other companies! You have my vote Parker & Son's!! Thank you, thank you, thank you!!

Rick N.

10/11/2019 12:00:00 SA

We contacted them for problem in my Phoenix home...no power in my daughter's room. The first tech looked for the problem, but didn't have time and left. Another tech came a day later, opened up all the outlets and pulled out the wires and receptacles and left them hanging. Said he couldn't find the problem and left..wires still hanging. After we called them, a few days later another tech came out. He put all the hanging wires back in place, charged us $400 and said he couldn't find the problem. It's a blessing nobody was electrocuted! Three Melvins on one job.

Emily T.

5/23/2019

Danny treated our AC and gave us a quote on how much a new unit would cost us eventually and explained everything in a way I could understand it. He was professional and very helpful. We will definitely be using Parker & Sons again! Thanks, Danny!

Kathy D.

02/03/2019 12:00:00 SA

I am so happy I took the bid from Parker and Sons. I needed a new air conditioner and have been putting this off because of the huge expense. Their salesman Charlie Coates help me through the whole process and explained everything to me. Being a widow it's hard for me to take on the projects my husband would have done. They came out, worked all day and put in a new air conditioner and furnace. The house was spotless when they left and the technicians were gentlemen! Thank you Parker and Sons for keeping your word and making my experience a pleasure.

Gayle M.

7/16/2021

We have been using Parker & Sons since 2008 for all of our HVAC and plumbing needs. When we have an emergency they are always here the same day. Their pricing isn't the cheapest, and it's not the highest - it is fair - but you get what you pay for and when it comes to the systems in our home we want professional servicers that stand behind their work. On the 14th we had our annual AC checkup and Cody was our technician. We highly recommend Cody because he exceeded our expectations and has taken his profession to a higher level. His communication skills and complete explanation of what we needed to know surpassed any technician we have had since 2008. He is so delightfully polite and friendly that you will want to ask him to stay for dinner! He's an all around professional and great guy and Parker & Sons is very fortunate to have him. Ask for Cody and you will be very happy you did.

Clara D.

10/24/2016

I called them early on a Friday morning for a plumbing issue and they had a technician at the house within a couple of hour. He was very professional and fixed the pipe/plumbing issue.

He noticed there was an issue with the water heater on his way through the garage. When he offered to repair it, I agreed. Unfortunately the issue with the water heater was more severe. I asked for the price to replace the water heater and it was $1500. Not knowing anything about water heaters I trusted this was a reasonable price.

Well afterwards when I had the time to research the cost of water heaters, I found out they really only cost about $350. I am quite upset because I felt I was taken advantage of and over charged for the water heater; unfortunately it is too late and now I have to just chalk it up to experience.

Sophie R.

7/25/2019

As new home owners, I was a bit concerned about our hot water heater and some strange plumbing issues we were having. I called Parker & Sons since my husband and I both work long hours and they were able to send someone out that night to take a look. Ernie who I spoke to make the service call was wonderful and so was the plumber Josh they sent out!! He reassured us and gave us a couple of bids on things we could do around the house. Now just to decide if we can afford all the things he recommended, but overall great experience and would 100% call them in the future for home concerns from A/c to plumbing! It was wonderful to be able to call even in the evening and speak to an actual person right away! Thank you Josh, Ernie, and Parker and Sons you have definitely won our future business!

Trace P.

3/20/2019

Update: I contacted Lynne, and she was very, very nice and helpful. She put me in contact with the plumbing manager, Nick. After I explained my what I thought about the way we were overcharged, Nick offered me a refund of almost half. Although it was a horrible experience in the beginning, I do appreciate the effort to make it right. They did deliver on that. It goes back to the old rule, that you should always get 3 quotes, even in an emergency job.

Christina G.

08/11/2020 12:00:00 SA

My initial experience with Parker and Sons was a little underwhelming, but I'd rather focus on the recovery. I called yesterday after some frustration and spoke with Junior, who turned it all around. He was kind, patient, and proactive with addressing my issues. These are unprecedented times and life has been challenging on all fronts, but it's people like Junior that need to be applauded. His swift follow up is the reason I scheduled 2 more service calls and I hope his teammates are just as great as he is.

Cathy G.

01/08/2020 12:00:00 SA

If you had a rating lower than 1 star I definitely would pick it.
We purchased a water softener over a year ago from a Costco.
Parker & Sons installed it. After a period of time we called Parker to
get a service person to look at unit as it didn't seem to be doing anything to the water. A gentleman came out - put a strip under my kitchen faucet & stated it was working. He never looked at the unit itself.
In the last two months my water bill has went up immensely. My husband went looking for problem and the 2 bags of salt we just put in were gone so we thought it may be the softener. They sent another repairman out who said that wasn't the leak problem but their was a faulty part on our softener which he ordered & replaced. When he left there was water above the salt which he said was how it should be.
He also called & had a plumber come out to check for the leak. This employee told my husband we had a leak somewhere between the shut off valve & the meter ( about 20 -25 feet) & it would be $3600.00 to fix.
I thought this was very high so had 2 different plumbing companies come out & we do not have a leak between the house & meter it is our drip system in the back. Which can be repaired or replaced for anywhere from $200- $500. Quit a difference !! In the mean time the head water softener guy from Parker ( the same one who supposedly tested our water came back and re-fixed our softener! That's 3 different guys all with different fixes! DO NOT USE THESE PEOPLE!!! RIP OFF !!!!

Dawn M.

08/07/2019 12:00:00 SA

My technician was very professional and and thorough. And he was even helpful explaining everything to me. I've had Parker's and Sons servicing my home for more than 10 years and I will have them continue to service my home.

Lulu L.

07/06/2020 12:00:00 SA

My experience with Parker and Sons for a new AC unit was fantastic!! The salesman came out a couple of times, after I received several estimates (which I was not satisfied with in more ways than one) and he was very easy to work with, knowledgeable and generous with discounts, timing and vouchers for maintenance. Not pushy, honest, and after hearing all kinds of nonsense and prices from other companies out there, I decided to spend $7,000 on a new indoor/outdoor Condo 15 SEER AC unit. My system was 20 plus years old, constantly freezing up and breaking down. They got me 0% financing, a $500 rebate, and led to APS discount for higher efficiency unit, plus 50% decreasein electric bill!!. They scheduled me right away, within days, and it was just at beginning of the summer heat. The team of 2 arrived at 7am, stayed almost 12 hours. Their work was professional, detailed, clean with no issues. An electrical specialist came out to check on things and upgrade the fuses. All very friendly, easy to work with. After a few days, another technician arrived with a new grill, helped with air flow and 5 annual maintenance vouchers. So! Thank you P&S for a great job! I sure appreciate you!!!

G. C.

7/31/2018

Overpriced and dishonest. A while back, I had them come to diagnose the problem with our A/C and it was $300--just to replace a capacitor. We said no thanks and ended up hiring another company that was way cheaper and trustworthy.

I trusted Parker and Sons because of their affiliation with Costco. Parker and Sons had a booth at Costco and was offering free water softener maintenance service so I signed up for it. They came and found a whole bunch of problems that would cost $800+. I said no thanks again and called another water softener company that only charged a couple hundred and said that Parker and Sons had misdiagnosed the problem.

Tyler H.

9/19/2020

Not happy with them. We agreed to a price including a Home Depot rebate and 4 months and 4 requests later...still JP $500 rebate. Feeling like they really don't have their s$!# together. I had to remind them to bill me 3 weeks after the install...wishing I was not such a nice guy.

John S.

9/17/2020

My water service tech, Peyman Taghvai-Arabi, did an outstanding job on installing a pressure relief valve and our water softener. He was able to explain what had happened to our older unit and why it was more cost effective to buy a new one. He was able to come back and complete the work in a few hours. His welding is beautifully done and everything works like he explained. He went over and above explaining things so no doubt was left in my mind as to what to do in case of an emergency. With the warranty I feel very confident that this unit will outlast most others. I would definitely want Peyman back again if needed.

Paul C.

09/12/2016 12:00:00 SA

Called them out to replace filters on my RO system and to check out my water softener. The tech was polite enough and did good work on the RO (that he said was old and needed replaced before the plastic cracked -- even thought it's barely five years old), but said our water softener unit was really old and broken and needed replaced -- in fact, it was so bad that he cranked the bypass valves and took it out of service. He said he could replace it this week if I needed.

Well, the softener is five years old and runs fine. Had the manufacturer send a tech to check it out. It was operating A-ok - no problem.

The work on the RO was fine if a bit pricey, but felt like I was getting the hard sell to upgrade everything the whole time he was there.

M A.

09/08/2019 12:00:00 SA

We had a great experience. Our a/c went out around midnight and Parker & Sons had someone here at 3am on a busy night. Our service tech was Anthony E. and he was GREAT. Was it cheap? Maybe not. Did we have cold air in one hour in the middle of the night? Yes. Professional, prompt service is worth it's weight in gold. We're using them going forward!

Ramona A.

07/09/2018 12:00:00 SA

Very over priced. Called 7/6/18 because our air handler motor went out. The tech said it was a special motor and had to run to Gilbert to get it. He mentioned giving us a deal on it of $130 off the bill. He was here three hours. Charged us over $1100. I called a friend of mine who does ac also and said he would have charged us only $500 for labor and parts. Very disappointed and plus we never got a receipt only signed via phone charge. We don't know what he charged for everything. We were suppose to get a receipt through our email. Very crooked way of dealing with customers. Absolutely not happy with the price. Will never use this company again because they are over price everything they do. The tech also told us it was going to cost us $7000-$10,000 to replace the air conditioner when it was needed because we would have to change air handler also in the attic.

Mary K.

10/08/2017 12:00:00 SA

We just had Parker & Sons replace our furnace and air conditioning systems! Wow, the entire team of Martin Perez, Bernardo Bravo, Jacobo Rodriguez and Scott Snow we're so very efficient and knowledgeable that our new system was installed in no time at all! They explained how the Lennox monitors work and we can even regulate the temperature from an off-sight location.

Thank you so very much for your high standards and treating us so well. We are very happy with your work!

Mary

Breda W.

02/04/2020 12:00:00 SA

Parker and Sons came out to our home for our yearly maintenance. The technician proceeded to tell we needed new coils on one unit and our coils needed to be cleaned on another. Pictures were provided to us by the technician to indicate the urgency of the matter. We then had another company come to our home for a second opinion and we discussed some of the issues that Parker and Sons indicated as urgent. They too took photos of our units showing two very different units and the photos were surprisingly differ. Parker and Sons showed us fake photos of damaged units and wanted to charge us an exorbitant amount of money to fix a problem that did not exist. Hence, we cancelled our contract with Parker and Sons this morning. So deceitful and poor business practices.

Tira F.

09/02/2020 12:00:00 SA

Shame on you Parker & Sons!! I called you out to take care of a breaker that kept tripping and Parker & Son's showed up with an iPad, a mask and some booties! No tool bag and no removal of the cover to the outlet that I reported was setting the breaker off ...nothing but a bunch of smoke & mirrors and then politely presented me with 4 different estimates ranging from $6K to $700 to replace two breakers. Alpine Electric came out within 24 hours after I called them. The technician found that a ground wire was touching in the outlet triggering the breaker. He repaired the outlet and replaced those same breakers for less than $350.00. No more Melvin's for me! Alpine Electric is at the top of my vendor list.

Asha P.

11/02/2019 12:00:00 SA

They are amazing and so quick. I have had them come out to work on my AC unit and work on the plumbing in the upstairs bathroom. I loved how professional they are and they came out either that day or the next day. I love my technician since he was so nice and making sure I was happy with his work.

Alex M.

8/29/2019

Called, they came out, fixed my AC. They could have sold me a new AC unit but fixed the current unit and inspected it. Patrick was legit in his skill set as an AC technician.

Marcy A.

6/17/2019

We had an old ac unit that needed to be replaced. We got three bids and Parker & Sons had the best deal. They notified us when they would be here and arrived right on time, if not a little earlier. The workers were polite, professional, and knowledgable. The work was completed as stated with additional items done that we hadn't considered. I would highly recommend Parker & Sons.

Alex H.

07/05/2020 12:00:00 SA

I had Dennis Y come give me a quote on my AC unit as my home needed a new one as it was constantly breaking down, and here in Phoenix we live on AC. He was very professional and on time the day of our meet. He broke down every single detail and what I likes the most is that he was not pushy to buy at all. In fact he gave me time to think about it and I gave him a call back and he came within an hour. I am in love with the new unit and installers were very clean and professional. I will reccomend Parker and Sons for any AC issues.

Mike F.

8/23/2020

Thank you Sean. Parker and Sons sent an amazing Tec. to my home on Sunday night at 2200 hours. From the original call taker to Sean completing the job was about an hour. Sean was professional and proficient. He arrived in his ppe and listened to what I had said and he took the time to explain in a way I could understand what had caused the a.c. problem. I will never use another company as a first choice again.

Paige M.

05/07/2021 12:00:00 SA

This has been the WORST experience of my life. My air had been broken since 5/6/21 and it is currently degrees in my home. I called them on 5/6/21 at 1pm. I was assured someone would be out as soon as possible. 8pm rolled around and I have to call again to get someone dispatched. Finally Leo gets here and DOESNT even bother to come in my home and says I can't help you I need a ladder I said, can you check the condensation drain pump it's inside my condo you don't need a ladder. He said it's not that. I said you guys fixed that pump not even 8 months ago. Can you check it. Leo said, I know you're wrong. That's not it. I just shut the door on him since he was useless. So the manager calls me around 8am on 5/7/21 and apologizes asks me to give them one more chance for a 20% discount and real good technicians who will make you a priority. I was given the time frame of 2-6pm. So I left work to come wait. By 6:30 pm I called them again and was told we don't have 2 techs that can be out tonight but we can see you tomorrow. I explained the whole story and he said nothing I can do but I'll give you 10% off. And then told me that I could have a new time for tomorrow 5/8/21. I have work and I can't be here and he said get someone else to come or don't go in to work. I just hung up. I will NEVER use this company again. They're not worth anything.

Kathy E.

12/19/2017

They were contracted through Home Depot to install a vanity and a toilet. The plumber placed the vanity all the way to the far wall after removing the new base board. Because he did not center it on the wall the mirror and the lights are to the left of the vanity. No common sense!
Some things should not have to be explained.
To hook up the Vanity and place a toilet was $808.00.
They indicated it would be approx. 1,000.00 to connect my ice maker to a water source!!!!!!!!!!!!!!!!!!!!!!!!
I informed Home Depot that they should not contract with them as it gives them a bad name.

Dani S.

09/11/2018 12:00:00 SA

Let me start by saying I have used parker & sons for maintenance and AC repairs since I bought my new AC unit sometime in 2010 so almost a customer for 8 years now- prior I haven't had any major issues with their service however I am very disappointed in the non-service and dishonesty I encountered with them this time which started this Saturday 9/8 especially after being a long-time customer.
I called to let them know my ac did not seem to be putting out cold air- though they were busy they did let me know since I had the maintenance plan someone would call 20-30 prior to showing up and did so rather quickly. The rep was very nice and ran through everything telling me he thought a valve in my compressor was going but a higher technician would have to come out to verify but I should hear from them that same day, if confirmed a warranty team would come to replace after that free of charge as I have 10 year parts and labor warranty on my unit through goodman dean.
I never heard from anyone that evening, come 9am Sunday I still hadn't heard so I called back and was told they weren't sure what happened but maybe someone could come on Monday- I asked to please inquire as I have the maintenance plan & they said they would be out yesterday and after a brief hold she told me yes someone would come again they would call 20-30 mins prior- that happened as planned, he confirmed I needed a new compressor and they would call tomorrow to let me know if they had the part or had to order and when they could come take care of it.
I did get a call the next day- they asked if they could come the next day as they were busy- I agreed but asked them to confirm as I had already been waiting that they would truly come on Tuesday and he said for sure they would be there.
Today awhile after I got a call they would be heading to my property to do the repairs I get a call from a rep stating the repair man said my roof is too steep.. yes my roof is steep but it has never deterred them from making repairs to my unit in the past, but this time they advised they would need to take my unit down using a crane which would NOT be covered by my warranty and this is the best part that it would cost $1700-$2000 just for the crane- I paid $4k for my new 5 ton unit including the crane and everything I advised the crane fee seemed quite high and advised they had never had this issue in the past. He said if I could find someone to do the replacement on the roof I wouldn't have to pay anything but they wouldn't do it unless I paid the $1700-$2000 for the crane and removal... but wouldn't I rather just get a brand new unit instead? I would not.. not planning on being in my house much longer and I am still under warranty and bought a compressor warranty specifically for this, I asked I be removed from their maintenance plan (after being a customer for 7+years) and he said ok, *CLICK* and hung up on me.
After talking to a few local HVAC people who told me they have 3 people on speed dial for their crane work and they pay $100 a pop I really feel they were trying to take advantage of me being a girl, already having had to wait several days for repair and THEN at the LAST POSSIBLE SECOND tell me oh by the way we can't do it unless you pay $1700 to $2K for something that normally should cost you nothing, and we are already at your house! I also understand if for safety it needs to be moved to the ground to replace, however charge me a fair price. Needless to say I'm sad and disappointed they would treat a long time customer in this manner. :(

Sandy K.

8/19/2020

I prepaid for a 2-yr maintenance agreement on my a/c heating unit. I get my unit maintained religiously every 6 months to make sure everything's running ok, and to try to avoid any unexpected major expense in the future. They came out in March to do my annual cooling maintenance, and found a few minor issues that if I don't address them now, they could turn into a major expense. That cost me over $500 then. HOWEVER....what they didn't tell me was that my blower motor, circuit board, and low level voltage fuse was on it's last leg. My a/c just went out in this record breaking heat in August. I called Parker and the guy who came spent 5 minutes in my attic and told me I need a new blower motor which cost $1099 for a Parker family plan member. He didn't bother to check the outside unit (I have a split system). He had to order a motor because he didn't have one on the truck, and come back the next morning. I called another co, and they quoted me $828 for the blower. The other company checked the outside unit and saw that the also said the run capacitor needed to be replaced (I saw the top was wet). So Parker replaced the run capacitor in March and it needed replaced again in August because apparently they put in a defective one in? I feel Parker & Sons failed me. This other co. also felt that Parker sold me a bunch of other add-ons that really wasn't necessary, especially since I'm so adamant about getting my unit serviced every 6 months so I could avoid the major expenses. Parker just want to sell you a bunch of unnecessary stuff and need the $$$ to pay for all that advertising, and they train their techs to be salesman too. The other co. who ended up doing the repairs was just focused on fixing what was broken; they weren't interested in adding to the misery and selling me a bunch of new add-ons.

Ken M.

4/22/2019

I used Parker and Sons for a repair to my plumbing. They do very professional work, but at exorbitant prices!

Elise H.

8/15/2018

We had Parker and Sons out to our house a year ago, when we bought it, and they said everything was in order with our a/c u it and HVAc system. After enduring several summer months of absolutely no air flow to our master suite we called Custom Energy Design. Much to our shock and disappointment, we found out our HVAC system had gaps so wide you could see daylight and no insulation throughout the house. This was so upsetting after Parker and Sons did our inspection and falling prey to their No Melvins advertising calling none of these issues to our attention.

Yury A.

3/28/2019

Parker & Sons is by far one of the absolute BEST companies in valley of the sun. Sam is the best technician I've seen in a long time. His technical expertise, overall knowledge and a great personality are a huge value to his company.
Leroy is a service manager who demonstrated excellent customer service skills.
Not only did Sam do a great job for us, we also received significant savings off the total bill
THANK YOU GUYS VERY MUCH!

Cody L.

9/14/2018

This company and its integrity is a joke. Please get other opinions from smaller companies before you make a final decision. Parker & Sons Reps are greedy and they do not want to fix or resolve issues if it wont make them big money. They are only in it to make their dollar and move on. I Had a Parker & Sons service rep come out and tell me my compressor was bad because he was receiving various reads on his meter which was causing the breaker to trip. He immediately said the compressor needed replaced which would run $3000 to replace a new compressor or they can replace my unit all together which would cost $7000-$12000. He did not look into anything else and that was it from them.

I called another company for a 2nd opinion to get an estimate on replacing the AC unit because I thought $3000 was crazy for just a compressor and $7-$12k was ridiculous for a new unit. I was quoted $2500 out the door including tax, installation & removal for a brand new 5 ton unit.

I also had a third rep from a small independent company come out to take a look and he did the same meter test and everything read perfectly fine with no fluctuations. So he recommended we take a look at my breaker since it was still tripping and He then went to my breaker and suggested I replaced it. He went to home depot replaced the breaker and my unit is running fine. The total cost was $150.

Please do your self a favor and get multiple opinions. As my price went from $7-12k, to $2500 (which was a way better cost to replace a new unit if I had to) to $150 for a new breaker. I am not only disappointed on their pricing but very disappointed that they gave me a false diagnostic and had me believing my AC unit was bad. Until I got other opinions I was ready to buy a new unit from someone else. I will have to buy a new unit soon and will remember this experience.

Mark H.

5/29/2018

Way, way, way over priced. Seriously a rip off company. Was quoted $3500 for some electrical work. Got it done for $670 from another company! Unbelievable. Buyer beware.

Nancy M.

4/13/2019

Parker & Sons rocks! George did a great job repairing the problem, and was very professional! Parker & Sons defines the definition of great
customer service! Thank You - Thank You - Thank You!

Nancy McKay

Mark M.

1/22/2021

Have used Parker & Sons for all my plumbing, HVAC, and water softener maintenance for several years. Today I had a Plumber, Mike come to my house since I thought I had a problem with a pressure relief/ backflow valve in the back that handle the pool auto leveler. The valve would slam shut and squeak every 10 seconds or so when the pool was filling. Mike could hear the noise and gave me a quote to replace it for $596 including a new valve. As soon as he started to look into it, he stopped and told me he didn't think it was the valve and it was the pool auto leveling valve. He showed me what to fix and said he rather I try that first instead of charging me almost $600 to fix the valve. He was right and it cost me $10 in parts from Home Depot and about 10 minutes to fix it myself. This type of honesty and integrity is what I always get from Parker & Sons. Thanks for saving me the $600 bucks, Mike!!!

Stacy D.

12/10/2019 12:00:00 SA

I feel totally taken advantage of by Parker & Sons. I had a plumber come to my house to looks at a few minor repairs. I needed the cartridge replaced in the valve of one of my tub faucets. It was a simple repair, but I didn't want to mess with it. I also had an issue where the water was coming out of both the tub spout and shower head. They said it was the diverter in the tub spout which I was replacing anyways. All they did was take the old spout. Lastly, they offered to unscrew the tub drains because I was replacing those as well. Again, this was a task I could have done myself, but they offered to help me. GRAND TOTAL = $783.51 Frankly, they lied on the invoice but I was in too much of a hurry to read it and just paid the bill. I had hoped they would be could so that I could use some of their other services in the future (such as A/C), but they will never set foot in my house again.

Update: They contacted me today and made it right. Not every company would do that. Thank you Parker & Sons.

Crista A.

01/08/2019 12:00:00 SA

Tech was professional and got same day free but it was exactly a week later we got a call to see if we were still needing help getting HEAT - without ever receiving any kind of estimate! Although while it kind of felt more like a sales pitch, if we had kept considering their company as we were, we were lucky to not have hired this Melvin and went with another company a neighbor friend used and got my home all nice and warm again in record time!

Todd D.

11/05/2019 12:00:00 SA

My father has been a customer for several years. He's had the electric panel rewired, a soft water system installed, an air scrubber installed on the HVAC, and many other things. I'm all for a business making a profit, however I have a huge problem when they are completely unrealistic on their prices. We just had a plumbing technician leave. We were having a problem with the kitchen sink leaking. We tried all of the usual trouble shooting things without success prior to calling. The technician said that the manufacturer has a life time warranty and to send it back for a replacement. Ok fair enough. However once the replacement faucet comes in, they'll install it for $300. Nope I don't think so. I'll go to the big box store and buy a replacement for a fraction of that. The time before this, a technician came for a free inspection of our two GFCI outlets and the smoke alarms. The GFCI outlets wouldn't trip and one of our smoke alarms was a little yellow from age. We were told that they would replace the two GFCI outlets and all five of our smoke alarms for $1500. Nope...I don't think so. I can buy GFCI outlets at the big box stores for as little as $15 per outlet. The same box store has a contractor pack of six smoke alarms for around $70.
I would not recommend them at all. Do your research.

Dana J.

2/27/2018

STAY FAR FAR AWAY FROM PARKER & SONS heating, plumbing, electrical
Had Parker & Sons out this morning to do some yearly maintenance...... told I had a leak in a 5 year old unit and the leak could not be fixed. We would have to replace the entire unit (I'm sure at a cost of 9k - 15k) minimally.. Suggested I add Freon and see how long it might last. Not informed how much the Freon would cost or how much the Freon cost per pound, the tech went outside and put in 5 pounds at an absurd cost of $481.00. Now the average cost for R410A Freon is 23 - 25 dollars per pound, which they charged us $96.20 per pound without detailing the cost before filling the unit. Then they wanted to replace the compasitors on both units as the tech said on units this old (5 yrs.), they batteries sometimes die. To do this repair would only cost $323.00 each unit, but, if we did both units today, they would give us a 20% discount. Now in my opinion, these tech's are paid on commission and Parker & Sons is not a reputable company that I will trust to fix anything in our home in the future, I hope this opinion will help you in your endeavors when you need services. Wish I had checked Yelp reviews before I had them come out....... hind sight is twenty twenty, and costly....

Rona S.

1/23/2020

Absolutely a disrespectful company! They gave me a window time frame of 4 hours to show up to do maintenance inspection. Thee not only didn't show up during the anticipated times they didn't call to advise they were running behind. Look, I've been in the work force for 40 years and dealt with numerous vendors, merchants, professionals. This company is not respectful of they clients. They may have good service but customer service is lacking.

Sheila S.

5/22/2018

Update: Parker & Sons contacted me and made it right. The plumbers who came out were courteous, clean and fast. I'm happy with the outcome.

One star only because I have to select at least one. We recently arranged to purchase and have a toilet installed from Home Depot. We asked about the installation costs and were given a quote we accepted at Home Depot. Parker & Sons calls right away and sets up an appointment. The day of the appointment, they call ahead and quote a price 3 times the original quote we received at Home Depot. No thank you. I'm sure we can find a handyman for less. Highway Robbers. We will never do business with them.

Kenneth W.

02/12/2019 12:00:00 SA

I asked Parker & Sons to give me an estimate for moving an electrical outlet one foot on the same wall. They gave me an estimate of $371.00. After I stopped laughing, they came down to $271.00, but said that their supervisor would need to approve that price. I told them that I need to get another estimate. I contacted another contractor who did a great job and charged me $150.00. Since I am a senior, I felt Parker & Sons were just trying to take advantage of me. I will never call them for another estimate!

Amanda G.

07/10/2018 12:00:00 SA

Did not honor appointment. Not my fault you don't have enough staff to cover appointments you want to last minute add. Given a guilt trip by team member who called as to not wanting to move my appointment to allow you to take a more higher paying job. She did not care at all that she lost the business nor that she was cancelling on a prescheduled client.

D P.

6/22/2021

If I could put a 0 star rating, I would. I scheduled an electrician 2 weeks ahead and accepted the date they provided (a Thursday). They called me that Thursday to reschedule as they were running late and scheduled for the Saturday following. On that Saturday I received a call approximately 20 minutes prior to the appt time. The technician asked me if I planned on have the light fixtures installed that day and I informed him that was the plan. He said he would call me back. He did so 5 minutes later. He proceeded to tell me he had to stop working this hard, it was too much. He was on call that weekend and was supposed to have a 2 hour break before he started his on-call which he would not get if he completed my service call. He said he was so tired if he drove to my place he would have a car accident and die. I told him not to come. I provided this information to Parker & Sons and no response. No apology, nothing. How unprofessional all the way around.

Lucas F.

04/09/2018 12:00:00 SA

Stay VERY far away! As others have mentioned, this company is deceitful; so deceitful that I'm compelled to write a review. Here's my Parker & Sons horror story:

Woke up one morning to realize that my water heater wasn't working. I called Parker & Sons and the technician came out to inspect my water heater. He said that the control unit has failed and that the pilot light won't stay lit. He proceeded to tell me that the control unit had once before been replaced, so he couldn't replace it again and had to install a brand new water heater. He quoted me about $1,700 for a new tank water heater and almost $6,000 for a tankless.

I just purchased my home and I have a home warranty that was provided by my realtor after the purchase, which is good for a year. I ask the technician/sales person if a home warranty typically covers water heaters. He said that home warranties only cover the water heater if the tank leaks. He then proceeded to tell me a story about how a family member had her water heater break, and that her warranty only covered the water heater if the tank leaked; I took him at his word (my mistake!). He installed the water heater and went on his way.

Come to find out the water heater was in fact covered by my home warranty, and after some research, most of the home warranties I came across does in fact cover water heaters. My home warranty covers it up to $1,500.

I've come to the conclusion that the technician/sales person had intentionally mislead me so he could make a sale. Under most warranties, the homeowner needs to file a claim with the warranty company first in order to have the work done under the warranty, so there's no going back and getting reimbursed. Park & Sons wouldn't have done the work if I had gone through the warranty company, since they warranty company doesn't contract with them, hence the motive for the deceit.

My mistake for trusting him, but you don't necessarily expect someone to come to your house and lie right to your face.

I did call Park & Sons and let them know what happened. I talked to 2 different people before I got to a service manager. By the way, I had to explain my whole situation to each person, despite the first two telling me that they were taking notes; just goes to show you the lack of communication.

The service manager told me he spoke with the technician and said that he denies ever speaking about a home warranty, and basically left it at that. He said that if it did happen, it was a miscommunication. That's where our conversation and my business with Parker & Sons comes to an end.

Needless to say, I will not be using them for ANY plumbing or other services.

Barbara R.

9/27/2019

I would like to commend Mike who came to my house today. He was polite, did what he came to do quietly and competently, and was very business-like at the same time. I have not had such a polite nice handyman.

Pat D.

11/01/2019 12:00:00 SA

I hired Parker & Sons to replace my air conditioning. They are installing it right now so we'll see how that goes. My review is on their electrician. He replaced a service panel electrical breaker as part of the job, then told me that all of my breakers need to be replaced because they are 20 years old. I happened to work with qualified electricians. When I asked them about it they told me I was being scammed! Breakers can get weak and fail and one may need to be replaced, but not all of them because they are 20 years old! Parker and Sons gave me several quotes: replace all the breakers for $3200 or replace all the breakers and the entire service panel for over $6000! None of it is needed! Beware!

Cayce S.

6/23/2019

We had the pleasure of having Jose Ochoa come to our home to fix our water pressure regulator. He was so nice and courteous and did a fantastic job. Thank you for having such a wonderful person working for Parker and Sons. He rocks!

Judith R.

03/11/2019 12:00:00 SA

After being told by 2 other companies that I needed to have up to $3000 in new duct work done for my heating and cooling system, I scheduled an inspection by Parker & Sons. First time using this company but it will NOT be my last!!! Josh looked at the ducts in the attic, took pictures, showed me some areas of the ducts and told me I needed NO WORK!! Blew me away. An honest assessment when I had it in my mind that I needed work and expected a huge estimate by P&S, frankly. An ethical company! I'm sold!

Ula B.

1/24/2018

SCAMMERS!! Our heat stopped working last week and we called Parker and Sons, we were quoted 1000 dollars for total repairs or instructed to just get a new unit from 5000-10,000 dollars. Once we received a estimate of work via email - we asked a friend who worked in HVAC for a second opinion. He told us where to get the parts (total cost:100 dollars) and we fixed the AC using FaceTime with him which took 20 MINUTES. LOL - 1000 dollar estimate for 20min worth of work and 100 dollars worth of part?!?!? I am sorry but this kind of things really irritate me. I know people work hard to earn their money and getting scammed in broad daylight is just RIDICULOUS to me. PLEASE always get a second opinion!

Bobby C.

12/26/2017

Called to have service done in a rental I own. I was out of town and was quoted $289 for a pop-up drain replacement. They made me believe it was a lot more work then a straight replacement of a $30 part. Who makes $259 for a half hours worth of work. Rip off and when asked why so much I was told they had to get the part from their warehouse. Work was done and there was no arguing. Never again.

Carmen A.

05/11/2018 12:00:00 SA

If I could give them 0 stars, I would do it. I have been waiting all afternoon for a/c service. This is service I pay on a monthly basis. It is now after the window they said they would be here. When I called to see what was going on, they said I should have received a call earlier telling me they were running very late. I never received a call and I am furious. This is a big company, but they lack professionalism. They take your money, but they don't do their job. Don't use them!

Morgan P.

12/28/2017

I am sad about writing this review, but I need to do it. Around 12 years ago, we bought our a/c unit from Parker & Sons. We bought the extended warranty and they have been doing our many repairs, service and general maintenance. When our unit croaked, we, of course, called PS. Their salesperson, Craig, did a quick looksee. Guess what he told us? The unit had been installed incorrectly. The result was premature death of the unit, huge utility bills, and many, many motor and condenser replacements. Thankfully, we had the extended warranty. Anyway...do you see the problem here? Twelve years!!! Their people, servicing our unit, not once was the incorrect install or the faulty sealing mentioned. Not once! And when it was mentioned, it was by a PS salesperson who, initially, wanted to charge us for installing the correct base on the roof. He backed off when my husband pointed out it had been their install. We have probably lost 12 grand in utility bills. We just trusted them. The salesperson was a bit gruff since he had to come out right before Christmas. When we told him we had two other companies coming to offer quotes, he asked why he had been asked to come on Xmas eve. Sheez.
I am giving two stars because the office people were great and on the few emergencies we had, they did respond promptly.
If you use this company, you may want to have an independent ac installer come in and double check their work.
We have chosen another company. When we told PS, the response was: Sorry you feel that way. Click.

Kirk R.

09/11/2018 12:00:00 SA

The guy that came out was pleasant and knowledgeable, and the prices on their semi annual inspection is reasonable. However they really get you on repairs!! I have 5 units, all are 3 years old. He said 2 of the capacitors were going bad. The parts were under warranty, even with my 20% off discount, labor was $233.60......it took him 30 minutes at most!!!! That's basically $500 an hour for labor!! Cmon, my wife is a double board certified Physician and can't charge that. I know they all do it, but that's outlandish.

M B.

11/19/2018

While the service tech who came out to assess my electrical project was nice, customer service ultimately was terrible and a huge waste of time. When I made my appointment I described quite specifically what I needed done and the type of electrical system I have. They booked it, with the tech showing up only to tell me that he can't work on my type of electrical system. I will never call on this company again, because they need to hire competent staff.

Alex P.

11/18/2017

I love the fact that they preach that they will have no Melvin's on your job site. Let me tell you that is bull crap, this company is garbage, their techs are garbage, their customer service is garbage.
We had a WiFi thermostat installed by them through our alarm company, MONI. They came out the first time (trip 1 of 3) and the tech who looks like he rolled out of bed and hasn't seen a barber in his life walks into our home and takes the old thermostat off and attempts to get the new one hooked up. After over an hour of trying, he decides its a bad thermostat and that MONI needs to have a new sent out and they need to come back and do the install.
Trip 2 of 3, another tech comes out who is incredibly rude and short with his answers and information he is giving. Gets the thermostat hooked up and leaves without saying anything. We were unable to get the thermostat to connect to our alarm still. This is when we started noticing a lot of problems with our new AC unit. It began to short cycle, not blowing cold air and never was able to get it to connect to our unit.
Trip 3 of 3, long story short but we had our home warranty company out to find the issue with our AC, they told us that our unit was fried due to having an improperly wired thermostat. The tech who installed the thermostat failed to actually connect the power wire and it was just hanging around the connector, so occasionally it would connect and others it would not.
Thankfully our home warranty company repaired our new AC unit, re-wired the AC unit to the thermostat so we were only without AC for about 4 days - This was in September - not exactly a cool month in Phoenix! Parker and Sons did nothing, not even an apology and when we asked them to come out originally to remove the thermostat they said basically it wasn't their issue and we'd have to have our alarm company schedule them.
These people are complete garbage, I wouldn't recommend them to anyone! You can clearly take a look at their review ratio to rating. They've had plenty of opportunity to help people and choose not to. These people ARE the MELVIN'S of the HVAC world.

Doug T.

5/31/2020

Our water heater start leaking on Saturday night.It is in a 6 year old manufactured home in Viewpoint. I've been told that the water heaters in the Cavco manufactured homes are single element and they do not make them any more and you may have to improve the electrical service depending on the amperage draw. I called Parker and Sons because of the potential need for an electrician and they showed up and said it could be done without elictrical upgrade for $2500. I'm over a barrel because my wife is on dialysis and we need hot water. Unfortunately, I told them that and according to the plumber who came, they were out of the model he needs and he has to drive to Peoria to get it. I would suggest you go someplace other than Parker and Sons. This price is about $1500 to expensive.

Buzz B.

3/23/2016

Needed a new thermostat for my air conditioner. The tech was very pleasant and offered to sell me a Honeywell T6000 thermostat for $394. Looked up local pricing. $99 at Lowes.
That's a pretty steep markup.

Payton C.

1/29/2021

I had an appt set up with them yesterday and they said they would be there between 2 and 6. Which was no problem at all and they said they would call me to let me know when the technician was 30 minutes out, great! I received a call at 330 saying they were running behind and it would be after 6 when they could arrive. I was a little annoyed but it was still okay because they would just call and I could make sure I was available at the time. She then asked me if I would rather reschedule for first thing the next morning, to which I said no because I have to work. So she apologized for the inconvenience and we hung up. No one ever called me that evening to come to my house. I also never received a single phone call today to either follow up, reschedule, or anything! So I will absolutely not ever recommend this company to anyone and will not be using them ever on the future. Completely unprofessional to never follow up with me or give me any kind of update.

Melissa B.

5/28/2019

We had a main sewer line back up and it was everywhere. Josh was at our house in about 2 hours. He took care of the back up, then scheduled DryForce to come out, and scheduled another technician to come out with a camera scope. On the day they had to fix the line, Josh and Ben were able to dig under the pavered walkway. When they were finished, the replaced all of the rocks yard, swept and hosed everything down. They did such an amazing job! I could not ask for anything more!! Thank you!

Susan S.

09/07/2018 12:00:00 SA

Parker And Sons. They are the absolute worst. We had 4 techs out here. After, each time the unit got worse. They didn't completely finish the repairs because they were too lazy. And every time they came out they insisted it was more money. They didn't stand behind their work. Frank was bad. He never completed the job completely. Then, the next guy Brandon came out and insisted it was an additional $200. But, wait there's more. It broke again the following day and Jake came out and charged us another $700. He said it was coincidental that it continued to break. It was not their fault.
Then,
Ricky came out and he was awesome. He fixed the repair with relative ease and did not charge us.
I will never use them again.
Unless Ricky quits and goes somewhere else and I can figure out where I'll use that company without hesitation. As long as Ricky is my tech.

Vanessa G.

9/13/2018

Very dishonest company! Please guys stay away they charge a lot and they don't tell the truth. We were told diagnostic is Free and that's what it says on the website. The guy look at my AC and wanted $79. He was supposed to provide information to my Home warranty company and he refused to give the model number because he wanted to get paid first.

Brian P.

6/15/2017

Everyone I talked to at Parker & Sons had excellent customer service. They were very quick to help with my estimate and the onsite inspection/work done (installing 2 toilets) was excellent. I give all their staff 5 stars.

The minus 1 star comes from the way they handle lead generation and payment with Home Depot. It wasn't very clear who manages the hand-off and the full steps that take place when buying through Home Depot for a new toilet and installation. This might be more on the fault of Home Depot and not Parker, but having to call between the two companies multiple times left me managing the project more than I expected.

Christian was the onsite tech and he was fantastic to help steer some of this confusion once he was involved. I would definitely recommend or use them again as they are definitely working for the customer.

Denise B.

07/04/2018 12:00:00 SA

Very disappointed to say the least ... in went from a service call to a sales person coming out at 6 pm July 3 after it was clear we had no money for a new unit he couldn't leave fast enough, but did get a few last jabs in there like good luck it's going to be 115 next few days and can you borrow 14,000.00 from a Family member or friend ... as soon as he knew there was no sale he couldn't get out of our house quick enough ... I was more concerned with my 2 year old granddaughter and he just wanted to leave ... no compassion at all. And if I did have they money and surely wouldn't give it to them

Ellen M.

09/04/2018 12:00:00 SA

Thank you Parker & Sons for providing excellent service! You went beyond to help & ensure my moms air conditioner will be fixed ASAP. You responded within hours of this review. This is a company that thinks of their clients as family.

Handsome R.

10/25/2017

Scheduled a air duct cleaning with on the phone with Luke. He explained all to be done, including inspection and cleaning of coils, and unit on the roof. A week later the crew showed up, and told me anything on the roof is extra. I called Parker & Sons, and Luke was unavailable, but the gentleman on the phone, told me what I did not want to hear. Roof was extra. I was warned that this would happen with Parker & Sons, so I asked immediately, when crew arrived. I had them pack up, and not do the work. Now going with Arizona Vent Cleaners, as this is my second problem with Parker & Sons....

Lisa P.

10/16/2017

Actually we are laughing over here....we feel completely violated....still laughing...if it wasn't for the fact that we are having guests
over and needed our shower working we would have told the gentlemen who quoted us $342 to replace our shower tub spout/diverter using our hardware to leave our home...in fact we cancelled our AC service appt that was following shortly...and will never do business with this company ever again....ever again...the guy was here less than 30 mins worked for less than 20 mins..granted he was awesome very nice and we had a great conversations but holy shit...my boyfriend now wants to go into the plumbing business because my GAWD $700/hr!!!..give me a freaking break...sad people take advantage...karma will get you...you know what Parker and Sons, believe it or not, you can actually make MORE money by being good honest fair people vs. taking advantage of people. especially in this economy and this town....We just moved here from Huntington Beach Ca and I can tell you, I could have flown my plumber out, had him fix it based on his costs and still treated him to dinner...you should be ashamed of yourselves...I will continue to post negatively about your company...because people should know...sad...again..karma...shes a tenacious bitch,...and she will always come out ahead....I'm glad I'm not you....

James S.

10/07/2018 12:00:00 SA

They're expensive but in Arizona's deadly heat you'll pay just about anything to get the a/c up and running. If you have the time to shop around then do it you'll find better prices. But if you're in a jam and need your a/c fixed now then give them a try. They're a large company so they can get to you fast.

Candace W.

01/07/2017 12:00:00 SA

SHAME!! Shame on Parker and Sons!!!! They conned my dissabled brother (tramatic brain injury, physical disability and mental intelect of an 8 year old)
$4,200.00 to replace a $650 evaporative cooler.
How to I know? He told me and I called them. I called a second time, just because I couldn't believe it. He was told $4,200.00 once, and I was told $4,200.00 twice. I, a 60-year-old woman, with no experience, replaced the evaperative cooler myself. I purchaded the exact brand and model from Home Depot for $625.00. I hired a crane to place it easily and exactly on the spot for $110.00.

It was easy. You can do it too. Dont let those crooks cheat you. I saved my brother $3,000.00 for an hours work. I am amzed a what an old lady can do with a little courage, a few tools, goole and youtube.

In the spirit of being fair, Parker and Sons only charged my mentally disabled brother about $80.00 (basic service charge) to press the reset button on his furnace. An exceptional service company might have suggested pushing the reset button over the phone and charged him $20.00. At least I do not feel like they cheated him that time.

Kenneth C.

8/16/2018

I have been using Parker and Sons for a few years now. They completely replaced my A/C and water tank during that time. I agree with others that they do good work but you absolutely pay for it. I got a call just today about extending the check up plan which for some reason is tied directly to the labor warranty. Why are these two things separate from each other!? At this point it just feels like a money grab. I expressed this to the rep who simply just stated that it is the way it works. Then she hung up on me when I requested a manager! Needless to say we will be taking our business elsewhere and unfortunately lost money on the deal that we will never see back.

Amber M.

8/21/2018

THE biggest disappointment of a business. I called for a service call at 10pm because my a/c went out and it was almost 90 degrees in my house. 3 hours later and all I keep getting is oh no one has called you?. Thanks for nothing. I have kids and a dog and you wasted my time when I could have called another company who would have actually came. What a joke of a business.

張柏芝

8/17/2017

VERY EXPENSIVE and LACK OF Company Integrity!.....I led the PARKER & SON'S technician straight to the problem, therefore, he did not have to spend time to look at every single wall outlet and not even the entire house. in short, the tech only spent his time going out at the control box and coming back inside the house and went straight to replace a single wall outlet. at first the technician quoted me $460 just to replaced a burnt electric outlet! then, he also said, entire control box NEED to be replaced too, otherwise it is not going to work.

I said to the technician (even NOT knowing the REAL COST of the job somewhere else-have not research it yet), JUST replace the wall outlet and we'll see what is going to happen. then, he went changed the outlet. I just wanted it change at that moment...to get it over with.

after replacing just one single wall electrical outlet, everything is working fine again!...yay! problem solved!...no need to replace the entire control box which would cost me thousand of dollars (i forgot how much thousand dollars he quoted to me)!...which i also knew not even the cause of problem in the beginning.

It DAWN on me, why didn't I researched the price and what to expect etc. FIRST before I let PARKER & SON's replace a SINGLE WALL electrical outlet!....FRUSTRATION and DISAPPOINMENTS happened next after I FOUND out how much it would and it should REALLY cost.

Their ADVERTISEMENT on TV shows how GOOD their service are...NOT TRUE!!! Parker & Son's is JUST LIKE THE OTHERS! BEWARE!!!.....NO Company INTEGRITY at all!!

Jenny B.

4/30/2020

DO NOT USE THIS COMPANY if you have an emergency!!!! Maybe they are okay for easy work if you have no expectations. I called around 615 this evening as we have a leaking valve from our toilet into the wall. I was told one of their plumbers was currently on a call and we were the next call in. 1.5 hours later I get a call from someone else at the company stating the plumbing manager says they are too busy and they can't come out until the morning. Our valve is leaking and will be leaking throughout the night and because of their negligence I am desperately seeking a plumber who will actually be able to help me. This is deplorable behavior and shouldn't be advertise as 24/7 assistance when they obviously are too busy and can't honor that and expect me to live with a leaking valve and all the water damage from that through the night.

Cilla W.

02/10/2021 12:00:00 SA

Cannot say enough about the experience I had today. After discovering what seemed like a leak under our guest room sink, I called 5 plumbers panicked! 3 didn't have any day of appointments, I left messages with 2. The call to Parker and Sons was picked up quickly, the woman I spoke with said they would put me on standby and we would get a appointment, she just wasn't sure of the time. Josh showed up about an hour later..... super professional, mask and feet booties..took about 25 minutes checking, testing and investigating. All our pipes (thankfully) looked good....he tried to replicate the leak with no success. He was frustrated he didn't have a solid answer for us.....but since nothing was visibly leaking, and he couldn't find any pipe damage he didn't charge us and wasn't going to try to replace anything since it wasn't necessary. A few hours after he left, he called and said he was so frustrated that he didn't have an answer, he successfully replicated our issue and confirmed that there wasn't a leak and the water was not from a leaky/faulty pipe. From this point on, these guys will be our go to plumbers. So thankful for their honesty, for putting us on the schedule and for just doing a great job. Thank you so much to Josh and this company. I appreciate the hard work and extra effort to make this a great experience!

Kayla R.

09/07/2018 12:00:00 SA

WAY overpriced. They don't give quotes over the phone, so a tech came out to look at what I needed done. Just needed a new kitchen sink installed and they quoted $778 and that it would take 4-5 hours. What?! No thanks. I got in touch with another plumber and he just installed my sink for $85 and it took 1 1/2 hours. Wouldn't ever recommend Parker & Sons.

Jerry V.

4/27/2019

I will never use them again. They must pay for their ratings. I used them twice. Once for a/c repair and once for plumbing. For the a/c repair I was quoted a price that included a coupon from My Guy. When it came time to pay he said that the job did not qualify for the price. I called to complain but they didn't care. When I needed a valve replaced in the bathtub that I couldn't do myself they didn't have the part so I had to go to Home Depot to get it. They are so big that they do what ever they want and service is not on their list.

Kimberly T.

08/04/2017 12:00:00 SA

I am installing a new AC in conjunction with a full remodel of our home. I had more than 10 HVAC business come through and give quotes or pass on the job (due to it being June in Phoenix and everyone was swamped with the 120 F weather!) I noticed that Costco had an air conditioning vendor set up and I thought, Why not go through Costco. I set up the appointment. The rep from Parker & Sons came out, took a look, and said he would get an estimate together by the next day. I waited til Friday morning, and put in a call to see how that estimate was coming. I was told I'd get a call in an hour. Finally at 3 pm I got a call. Was told a ball park figure that was extremely high. I asked the guy if they were waiting to do the actual estimate if I was ok with that verbal quote.
That is not a business I would ever do business with.

Patti M.

4/17/2019

Parker & Sons cares about their customers! I had an issue when my technician came out, but Lynne B. and Nick resolved it to my satisfaction and have shown me that there are still good companies out there who care about their reputations and their customers. I truly appreciate a company that works with its customers and takes time to listen and go the extra mile for customer satisfaction....that would be Parker & Sons. Thank you Lynne and Nick for taking care of me and for restoring my faith in excellent customer service.

William H.

1/13/2020

We asked twice from Parker for quotes to replace our water heater. The first quote seemed exorbitant so we waited a few months and made a second request. Our existing water heater was 14 years old, but still functioning. The quote came in at $4100. I told the representative he had to be kidding. The unit itself cost about $1200 so $3000 in labor !! We moved on and had a Rudd Professional installed for less than half the price.

Bill U.

7/16/2019

Ok, after reading all these reviews I have to throw my 2 cents in. Melvin is alive and well working at Parker and Sons. Our water heater went out 2 days ago, called numerous places for a quote. Parker and Sons called me to state they could have a technician come out and bid the job. The estimate was a joke, he was charging to fix the unit then haul it away to the tune of 5100 BUCKS! The unit cost 800 bucks... They called me after the fact and could not really state what went wrong but said they would send another tech out the following day.. I declined. WOW NEVER AGAIN!!!

Leila T.

02/08/2020 12:00:00 SA

I found Parker & Sons under leak detection services - my water bill was high for 2 months even though a large landscape leak had been found and repaired. I had prompt, caring service from my first call - they worked me into the schedule as an emergency in case it was a destructive leak. Josh, was the technician that arrived, sooner than I expected - as I was on call and being worked in. We walked the property, he did a very thorough inspection of all plumbing fixtures (toilets, sinks, hose bibs, etc) - including going to water meter which confirmed no active leak. His thorough inspection with pictures confirmed what I expected - that this older home had areas of serious concern that needed attention. He was able to repair the most critical ones without having to reschedule. He took the time to explain a suggested replacement action plan that I can do based on my budget to prevent any future emergency damage. Josh is amazing and my entire Parker experience was more than an 5 Stars! I am grateful to have found them and will continue to use them for my ongoing needs and updates to this home!

Jeff H.

2/16/2018

We spent over $10K a little over 2 years ago on a brand new heating & A/C system. Yep, upgrades galore! Unfortunately we just discovered that while installing the new unit they cut an air-vent pipe to make room for it, and then re-directed the pipe wrong AND used the wrong kind of glue. Nonetheless we now have wet drywall, studs, insulation, etc.

The Risk Management guy came out and was a complete jerk from the moment he stepped into my house. He hadn't even got into the attic and was already denying that it's their fault. At one point he accused me of having another A/C company come out and do work, though I immediately informed him that Parker & Sons were the ONLY company to ever come to my house, and that I've lived there for over 10 years. He continued to treat me poorly and in fact it was so bad that after he left, another worker who happened to be at the house commented I'm surprised you didn't knock that guy out. The other Parker & Sons guy who came out apologized for the Risk Management guy and the way that he treated me.

I'm now waiting for my insurance company to deal with Parker & Sons and have been told it could take months. It appears that they sent out MELVINS to install this and he was also the one who cut the pipe and caused this mess, even though Mr. Personality (aka Risk Management guy) put the blame on me.

NEVER AGAIN...

Kathy A.

1/14/2020

Michael Cox was our Service person. He called and gave us a 15 minute leadtime. He was on time, prompt, professional and friendly. Excellent service.

Jeff T.

2/19/2017

Joe was a big help.
He did what he needed to do.
I do believe their hourly / labor charges are extremely high. I just needed to get work down and they were there.
If you have time, get quotes.

Xandie N.

6/22/2015

I called Parker and Sons because I heard good things about them and I see their vans everywhere.
The tech came down and wanted to charge me almost $300 because he said my a/c was not running due to a dirty coil. I decided to hold off and get a second opinion, despite having to pay the $80 fee to have the guy check it out.

I am SO GLAD I got a second opinion because the new guy told me I was missing 4 lbs. of refrigerant and that was the issue. He stated that my coils were dusty, but definitely not the issue. It turned out, I had a leak, which they fixed for me.

I'm mostly pissed because the P&S tech did not catch the fact that I was missing FOUR POUNDS of refrigerant. I would have paid P&S almost $300 for a service that would not have fixed my problem. This causes much distrust for this company and my new tech apologized to me for P&S's scheme. I would not recommend P&S to anyone.

Kelly M.

6/21/2018

Signed up for the Parker Family Plan. A/C inspection done with recommendations on unnecessary but recommended advice on proactive repairs. A month later, A/ C unit stopped cooling. Employed my Family Plan and technician explained that battery low on unit and motor needed to be replaced--$800. Wouldn't you expect that to have come up in inspection? The inspection conducted less than 2030 days prior.
I have followed a vast majority of Parker's advice on electrical, plumbing and HVAC -- to the tune of over $25,000. I now realize that they have taken advantage of a single woman who should not have trusted these so called professionals. They are clearly incented to sell repairs rather than provide maintenance.

It has been 72 hours and my promised I'm escalating your concerns to a supervisor call has yet to happen. Apparently the Melvins they sa won't be on your job, won't be. As the Melvins are I supervisory roles and all their fingers are broken as they are unable to make a phone call to a client who has paid a lot of money taking their advice only to have them treat me as a cash cow rather than a loyal client.

Disappointed, Dismayed and Duped

Holly S.

10/04/2019 12:00:00 SA

This company did their part right (clearing lines to aid the flow of water from our AC pan and did not overcharge in my opinion but they sent other companies that they work with to do the other parts of our issues and they were terrible. These companies took full advantage and very likely give kickbacks to Parker and Sons. Three different crews showed up and only one of them was competent. The two incompetent crews actually said that they did not know how to do the job they were sent out to do. Additionally, they are price gauging and our insurance company is not happy. It's now at 6 weeks with a hole in our ceiling due to the AC pan leak. Parker and Sons did us no favors! If you use them, do not let them refer any other vendors because you will regret it.

L L.

7/27/2015

Their claims on TV are false. I arranged for them to arrive at my rental house. My tenant is a jerk. He had to arrange time off from work for this appointment. He was not happy about it at all. Well, I didn't get a call confirming or advising that they were showing up and my tenant informed me that they had not shown up, so I called them. I was told that we were not on the schedule.

I explained to the office gal that I got a call from Melvin 'yesterday' in response to my message and he informed me that he lived just across the street from our rental. I explained how our tenant turned out to be a jerk and he was annoyed that HE had to be present for a service call, yet declined our offer to be there instead.

She explained a technician does not have authority to schedule an appointment and that he would not be arriving at our rental. So, needless to say, our tenant was even more P.O.'d and we called another company!!!

They should advertise less and work harder to get repeat customers!!!! Their net profit would be a LOT more!!!!!

Br B.

10/21/2020

Terrible business practice. Paid $3K plus for a job. (my fault for not getting quotes, I know but, I did ask if this was fair price so shame on them for being 2.5x higher then the highest quote I had later and I did most of the work.) had a leak in the line from the house to the city. I dug up everything under the side walk before they came out and quoted. Literally had 7 feet to go with minimum digging as the line was close to the surface. They were suppose to come out with a group of people to dig the line... only the one guy showed up. He sat around alot probably happy with the money he got and made it see like a big job. This was just before Christmas. Returned some gifts to pay for this. Found out afterwards that the range of pricing was $600 to $1,200. This was not a rush job. I said fix it whenever. I was painting inside myself and it was the holidays so I didn't call around for other quotes. They guy came in and asked for my help to screw the pipe in because he couldn't get the angle. I didn't hire somebody for a DIY job. He made it sound complicated and it was so easy. If the house wasn't already a mess and taped up for painting and the holidays weren't upon us I would have called somebody anybody else. They love Melvins who hire them.... Sorry I had to be one.

Mike C.

02/04/2019 12:00:00 SA

As a longtime customer of Parker and sons,,I needed son electrical work done,,a technician named Marcos arrived and checked my electrical problem and gave me my options and estimates,,I made my decision and he completed the work in good time..the work was excellent,,Marcos did an excellent job and a great personality,,thanks again parkers and son

Luke D.

9/14/2018

We purchased a water softener system from Parker & Sons. Justin arrived on time and completed the work extremely fast leaving our garage cleaner than when he arrived. I would recommend them for any of your plumbing needs. Fast, Courteous and Professional.

Shantel A.

7/29/2017

I had the worst experience with Mitch the electrician. He came out to my house and told me I needed a new electric box. He was asking how he was going to get paid and only cared about the money. He then left with not explaining anything that he did while he was here. I will nevet go through Parker and sons again.

Hailey P.

6/27/2017

We called Parker & Sons out to take a look at our air conditioner before the summer months hit. Since this is a new house for us, we weren't totally sure on it's shape and wanted to make sure that we didn't have a depressing breakdown in the 115 degree temps. We ended up purchasing their annual maintenance plan and they've now been out a few times to clean our coils and check up on a chemical smell that we thought was coming through the vents. Luis has been our normal technician and he is SO friendly and very honest. I totally trust his judgement and do believe that he has our best interest in mind with everything that he does! I would highly recommend them to friends and family in the Valley who need routine checkups. In the summer months, do expect a day or two for them to get out to you {unless emergency} but they try to get to you as soon as possible! Thanks for the great service, Parker & Sons!

Nikki H.

06/02/2015 12:00:00 SA

We had heard great things about Parker & Sons, so when we were looking for a check-up on our two A/C units before the heat of summer hit, we gave them a call. The technician told us both units needed to be replaced, as one was original with the 1999-built house (we just purchased the home last year) and the other (about 7 yrs old) needed 3-4 lbs of refrigerant, was probably leaking, and had a rusting fan.

Fearing the astronomical cost of replacing two units at once, we decided to make use of our home warranty to see what could be covered. The technician that came out told us that the newer unit was not leaking, and that it was only about 1/2 lb low on refrigerant and was working just fine.

We were very disappointed in the dishonesty of the Parker & Sons technician, and we will not use nor recommend this company in the future.

Bre K.

6/28/2015

Know going in that a basic yearly maintenance services does not include many things that other companies do include ( coil cleaning, topping off fluids).

The tech who came for the first visit left a wire hanging in the unit that cause a rattle after her left and we had to call for a master tech to come out to fix it. Which means another 4 hour service window.

The master tech Carlos was great. Did all he could to fix our problem. Just wish you got something for your money.

They will try to sell you their service plan. Don't do it.

Sonia B.

07/01/2018 12:00:00 SA

We returned from a trip to an overflowing toilet on a Sunday morning, which backed up into the bathtubs/shower. Nightmare! Our previous plumber doesn't provide weekend service, so I called around and found Parker & Sons was available to send someone out between 9 a.m. and 1 p.m. We called around 8 a.m., and they had someone out by 10. Fantastic! The problem was diagnosed and fixed quickly, and another tech followed up soon after with a camera scan to see if there were any major long term problems. We were given estimates for all services offered, and our options were clearly explained. We were able to apply a 10% off coupon from their website. It was indeed expensive (about $450) but when you have waste flowing throughout your house and it can get fixed within two hours - I'll pay the premium! To be clear, they don't charge extra for weekend/emergency service. It's just that getting someone on a roof in Phoenix in July to snake a sewer line and then run a camera through it requires hazard pay! They also provide a 90-day warranty on the work, so that's good too!

Khevin M.

6/23/2016

This company rocks!! I have used them for years at 3 different houses. I called them at noon and had a guy out to my house by 4 on a hot day to check out my
A/C unit. They got it working in ship shape for only $70. Thanks Parker and Sons
Our Tech Travis explained everything to us and gave us great tips to keep our house cool and save money on the power bill.

LaVerne F.

7/23/2017

I wish I had read some of these other reviews before I called them. I had an Angies list deal I paid $69 for to cover the service call and $25 off whatever repair was done. There was a leak coming from the stop valve and I needed the toilet tower replaced. It worked but sometimes I had to jiggle the handle. He wouldn't use the parts I bought from Home Depot for $20. He said if they didn't supply them, they wouldn't guarantee them. He ended up replacing the 2 bolts in the tanks bottom, the tube to the wall, the tower and handle. He also fixed the stop valve leak. Including the time it took him to get the parts, it took 3 hours. The total came to $470. My original $69 for him to come out and an additional $426 (less the $25). I could have gotten a new toilet for less. The bill didn't break down the parts and labor but I estimate I was charged $150 an hour. I was also told the guarantee would be for 2 years. On the bill it states one year. I feel like a chump.
However, a week after I reviewed them a supervisor from Parker contacted me and talked about what happened. I was refunded $150 so I upgraded them to 3 stars. If you do use them ask for the cost upfront for everything.

Nate D.

2/28/2020

Had an issue that was quickly taken care of. Thank you Lynne for making my mother's gift enjoyable as planned!

DougandTina H.

01/04/2019 12:00:00 SA

I was referred by a friend, and am so glad. It was easy to schedule an appointment online. The technician, John D, was prompt and professional. He not only helped with our heating system, but also answered some general questions about our a/c system as well. Fast, friendly service at a great price. I would recommend them over anyone I have ever used before.

Tammy S.

09/08/2019 12:00:00 SA

Very disappointed with service -I would give a negative 10 if I could here. They did the ole bait and switch tactics which was really disheartening. I called and requested an AC cleaning and maintenance. They scheduled me for a 12-4 appt and then called in AM and said they could not make it bc I was not considered an emergency. I understand that some people may be without AC so I was miffed but tried to be flexible but I took off work to accommodate the schedule. So they rescheduled me for the next day. The gentleman who came was pleasant and all but after checking out the system and changing my air filters he proceeds to tell me that the price they quoted me was only the maintenance which was just them telling me what more I need to pay to actually clean and maintain the unit. My few $100 bill quickly became a $1000 bill to clean my unit. I told him to leave and that I would pay the diagnostic fee but that was not what I planned the fee was for. Turn out to be a very expensive air filter cleaning. VERY DISAPPOINTED!

Jane B.

9/20/2018

Gus came to my house on time and quickly diagnosed the problem with our air conditioning. He gave me two options and the prices. I chose the less expensive option. Gus called to find the necessary part, went to get it, and came back to install it. He was polite, friendly, professional, and did his work quickly and efficiently. Gus had to get up into the attic (this was in mid-Sept, still HOT) to make sure the air handler was working properly in conjunction with the a/c unit outside. I could not be happier with the service Gus provided. I have never had an unpleasant experience with anyone from Parker & Sons, and Gus was no exception. Everyone from Parker & Sons arrives on time, they do what I expect them to do, and they do it in a timely manner. Pricing is always up front. I will continue to rely on Parker & Sons in the future.

Shane W.

07/08/2019 12:00:00 SA

Provided a 4 hour window for the visit and showed up in the last 10 minutes. Provided a quote to replace an existing bathroom exhaust fan with another one we had already purchased. Quoted time was 45 mins. Quoted price was $467 or roughly $600/hour. Stay FAR AWAY from this company. Thieves!

Neil R.

8/13/2019

Parker & Son came out today to service the ac on my in laws house. My wife was there to let them in and they did a service. After they did a service the tech began to explain that we needed some parts that would cost $2000. Also tried to sell me a water pressure test. This system is only 4 years old and under warranty and also was supplies and fitted by Parker and son. So if you want to replace some perfect working parts with new ones feel free to call me and you can fit them under warranty at your cost whenever you like. Up selling is part of the way these people work so get a second opinion whatever they try to sell you. Stop being greedy and do a fair job.

Gary H.

5/15/2017

I would give zero stars if it were possible! I had a brand new central a/c unit installed by these clowns w/o reading reviews first!!! They installed a brand new unit in July 2015 and charged an exorbitant price (found out later!) The following year when they came out to do the annual inspection (which was included with the price of the new a/c unit) informed me I needed a circuit breaker installed up on the roof to protect the unit from power surges! (why wasn't this suggested at the installation time???) I fell for it and paid the $200.00 additional fee! They also tried to sell me an expensive service maintenance plan!!! Here we are in the beginning of the summer '17 a/c season and the unit is NOT blowing any cold air at all!!! The unit is only 2 years old!!! What the hell is it with this company???? I will never ever call this company again and if you want to do business with a good company RUN AWAY QUICKLY!!!

The positive reviews on here must be either fake or paid for by this a/c co!!!

Chet S.

08/12/2020 12:00:00 SA

My experience with this company concerning myself and my parents was awful. Before my parents passed away my Mom used them religiously. They had 2 units on their home. A large unit for the main part of the house(7 rooms) & a small unit for an add on(living room, Master bedroom & bath). At some point the smaller unit stopped working correctly and she had them come out. She was told the unit was not repairable and needed to be replaced. She couldn't afford it...so they did without using fans and space heaters. After both my parents were deceased my wife and I moved into our family home. We didn't use that part of the house for the most part because it just wasn't comfortable(to hot or cold). At some point the large unit stopped working so I called them out. Was quoted over $7000 to replace it...or $3500 to repair it. My wife had a friend who recommended a private contractor she had used who she said was much cheaper and very efficient. So we gave him a call. He repaired the unit for $1100(compressor with warranty). Big difference. Me being me I asked him to take a look at the small unit and tell me what it would take to fix it...or if it was even possible. He was out there 30 minutes...replaced fuses and a hose...filled it with freon...and had it working perfectly($150). He informed me someone had removed the fuses. So my parents did without for the final 5 years of their lives over dishonesty and greed by this company. Will never deal with them again and letting everyone I know not to.

Jim B.

3/13/2017

HORRIBLE Business Model.

Needed some plumbing work done. The technician showed up, fiddled with one of the sinks and shifted immediately into a new water heater sales pitch. Wrote up the quote. $4200. I got a second quote from another business for $1250. Technician asked if we were interested in water softening treatment. We were. He had a salesman come by later in the afternoon. Well rehearsed snake oil sales pitch. Price quote, $5200. Got a second quote from another business $1400.

These guys only care about making a ton of money as fast as possible. Not serving your actual needs.

Gretchen H.

1/27/2018

We recently had our complete A/C and Furnace systems replaced. Our salesperson, Ray Salow, was very friendly and professional. He knew we were getting other quotes and told us things to ask the others. The entire job was done in less than a day and the house was left cleaner than when they arrived. They install crew was polite and friendly. They were not the lowest quote but they were the most professional and worked with us on some options not offered by others. They also have 24-hour service which saved us the summer prior. They could have sold us unnecessary repairs but did just what was needed to get through the summer. We installed a Lennox system. Highly recommended. Don't let the low overall rating worry you. More people complain than praise which brings down the rating.

Catherine H.

04/02/2018 12:00:00 SA

A bit pricey but we are happy. Saturday night, before Easter, out shower cartridge went and water flowing from the shower head. Unable to turn off main water supply at exterior of the house completely. Called about 10 other places emergency 24 hour on call but 8/10 still haven't returned my voicemail to see if we still needed service. Parker's sent their tech out in the middle of the night to help, turn off the water, stop the leak so we'd have H2O until 2 days later when it could be fixed properly.

Thomas K.

02/07/2020 12:00:00 SA

I was very concerned about a water leak that I found by one of the outdoor faucets early this morning. I called Parker and Sons and they had a technician there quickly. Sheldon was professional and figured out the issue and fixed it in short order with minimal expense to me. He was very personable and answered all my questions. I would highly recommend Sheldon and his company to anyone needing plumbing repair.

Amy L.

5/31/2017

I'm so angry at this company. Six years ago I had to buy an air conditioner unit from them. They sold me the wrong type I think knowingly because I am a female and still six years later I'm having issues. And I was a new home owner and I had called them two times after that and have gotten Melvins those other times as well. Do not believe them. Do not use them. They are liars. They are charlatans. They will screw you over every chance they can get it I swear because every time I have used them they have ruined everything they have so-called fixed because I have had to call other companies to fix what they had supposedly repaired or installed.

Betzy M.

07/02/2018 12:00:00 SA

I'm happy to report that after our complaints regarding my review Parker and sons reimbursed part of our our bill

Scott C.

07/11/2017 12:00:00 SA

Parker and Sons responded to my A/C outage within the day. Their tech Andrew was super quick and helpful. Thanks again!

Dan S.

7/18/2017

I had a breaker to my air conditioner fail on a hot day so I called them to repair the problem. They quoted me $850 but after completing the work charged me $1265. They also tried to upsale me replacement of all breakers which was quoted at several thousand more. Cost seams overpriced for the cost of a breaker and 2 hours work.

Kat H.

7/21/2018

I am pleased to say that Brett was very considerate on the phone and addressed my complaints. I received an adjustment on my bill today.

M M.

04/01/2015 12:00:00 SA

I had a water heater fail and damage the walls over a period of time. It was leaking and I needed to get a new one installed that day. Two different people referred them to me. I felt good about that. I never imagined they would charge nearly $2000 for a water heater installed. I should have called more than one company. I should have known better.

It should have been about 900-1200 dollars.

Bruce A.

03/08/2017 12:00:00 SA

I have an ethical, trust, potential fraudulent pricing practice, and price gouging issue with Parker and Sons Senior Plumber, Tommy Hentze, who even quoted these outlandish prices in front of a new Parker and Son's employee in training that day just over a week ago on FEB 20, 2017 during a service call with all 3 of us in attendance my property. Upon inspecting,

Tommy quoted me in person, over $200 for a mixing valve replacement partthat would take about an hour to instal. He wanted $800 for the job overall. After taking a double take and pausing for a second, I told Tommy his $800 was grossly way out of line for an hour's work. Tommy would not budge on price so I asked him to leave and have a manager call me. In the mean time I went to two local plumbing supply stores and found the mixing valve for about $60-$89. I dont even mind the part being doubled in price by Parker and Sons, but to price guouge approximately $800 in labor for an hours work is a scam, sham, and a major ethical violation by a what we thought was an upstanding company. I was informed by the supply house staff that Parker is known to do this to customers, charge outlandish prices on unsuspecting customers.

That same day the service center manager Leroy called me and we had a frank discussion with my mentioning the BBB and other venues to air/report my grevience to, and he Leroy agreed to do the work the next day for $150, the more appropriate price after accepting my $50 plumbing coupon as he really wanted $225 and we agreed upon $200 prior to the coupon's introduction.
James the new technitian installed the mixing valve the next day for $150 within an hour labor time and we are satisfied. James by the way was very professional and thorough.

CAVEAT EMPTOR- Buyer Beware and always get 2-3 quotes min. Parker though originally installed the solar water system some 6 yrs before so I wanted to stay with them. In todyay's world, do your homework before you get ripped off like almost happened to me. Also, there is some kind of commission arraingement at Parker and Sons with their techs, too. Therefore, the tech has an incentive to over charge you as he makes money off the higher proposed price. Parker and Sons I do not trust at all and would NEVER recommend them to anyone as this is totally wrong what transpired. I have recieved overly high quoted repair prices from Parker and Sons before such as when they installed the solar system I was able to negotiate the price with the salesman.
Again, buyer beware!!!!! Get quotes and price the parts/labot hours yourself with a competitor if you have the time. It can save you hundreds and possibly thoughsands of dollars.

Dave M.

10/13/2019

Absolutely hands down your best option for any plumbing emergencies that happen to you and your family! We woke up this morning to a nightmare in ALL of our bathrooms and showers!! Don't need to go in to details other than it was bad! After Calling Parker and Sons, less than 2 hrs later an amazing gentleman by the name of Josh arrived at our home and solved the problem all while we weren't even home! We left our house unlocked and told him to come right on in! We totally trust and recommend this company above many others! Thank you Josh and Thank you Parker and Sons!

June M.

11/04/2017 12:00:00 SA

I contacted Parker & Sons about a drain cleaning of my laundry room line, and installation of kitchen faucet w/sprayer..I was given an appointment for a tech to come out and assess and quote me a price. He arrived and I showed him the areas kitchen and laundry room. He went to his truck to write up options. He returned and gave me 3 options:
#1) $1,142.00
#2) $952.00
#3) $754.00
I told him that was excessive, and I could not afford the lowest price. I told Luke thank you,
you can leave.
I feel this was almost extortion, I have had my drained in the past and never paid over $150.00, These people need to be investigated, and I will make a complaint as well.
I am a senior and fell he tried to take advantage of this.
Will never ever call them again.

Janet G.

10/09/2018 12:00:00 SA

I returned from my summer home Saturday to find the a/c not working. Looking on google, I called Parker & Sons and they had someone out to my home in 2-4 hours. Great, I thought!!! Cory, the tech, tried a new capacitor and another part for $677 but said that wasn't the problem, still wouldn't start up. He could try a Hard Start kit for another $500 and if that didn't work, I needed a new unit for $7,000-$10,000. The Hard Start kit didn't work either. I was going to think about it over Sunday, but then remembered I bought the home last November and have a one year home warranty on it. So I called the warranty company on Monday - and Tuesday they came out, put a new capacitor in it, and my a/c is now working fine. If I didn't have the warranty, they told me the repair would have been about $240.
Shame on you, Parker & Sons for trying to take advantage of a senior and a woman like that.

Frank S.

02/12/2015 12:00:00 SA

In my opinion these guys are a bunch of shysters. I called for the $59.99 check up and Freddy came out. He seemed nice enough, then he gets up on the roof and tests my heating/cooling unit. He first tells me my pressure switch is bad and quotes me $513 to replace it (that's with the 10% discount). Then he taps on it a bit and gets it to work, saying that they do that, better to replace it now because that's a sign it is going bad. Now that that is working he tells me my ECM motor is bad. He quotes $1,531 to replace that! He then tells me that $2,044 is a lot of money to put into a 12 year old unit. He can sell me one for around $5,000.

I then call one of the Guys I have used in the past (He was busy earlier). He comes out and inspects everything and sure enough the ECM Blower motor is bad, but the pressure switch is not. Quote to replace the motor....$1,067.

Well he replaced the motor and now everything is working fine.

So Parker and Sons tried to Overcharge me almost $1,000 and tried to talk me into a new unit.

Shame on them and their advertisers for continuing to peddle their services.

(I found out the wholesale price on the OEM motor is $750, so apparently Parker and Sons thinks their labor is worth $781/hr, because it took the AC guy about an hour to fix it.).

I have all the quotes and the final bill in writing.

Janice W.

7/16/2019

This company represents Costco? I had them here to give me a quote on a 50 gallon electric hot water heater. I thought I would get a decent price because I am a Costco Executive member. Quite the opposite! First of all, I met the sales person in my garage. He wanted to come in to the house to give me his sales pitch. I did not want to hear it. I told him all I wanted was the price. He quoted me $1,953.00. I was STUNNED! I had already gotten 3 other quotes from reputable plumbing companies, all three quoted me around $900.00. Parker and Sons quote was more than twice the amount! I spend a lot of money at Costco, bought my garage door and refrigerator through them. No way will I ever give Parker and Sons my money. With these prices, I don't know how they stay in business

Don I.

7/29/2020

I've used Parker & Sons before and received great service so I went back to them for some other work. This review isn't about the quality of their work but the lack of contact when missing the appointment and then the follow-up by customer service. I scheduled several jobs, far enough in advance to ensure their planning would fit both of our schedules. I scheduled several different jobs; A/C service, plumbing, and electrical. I took the day off for the first appointment for the electrical work, which included several different tasks...probably 3-5 hours of work. They provided a window between 0800-1200. I waited until 1215 and called to inquire about appointment. I'm a big fan of being on-time or at least calling and letting me know there could be a delay...courteous thing to do. I told the phone agent to cancel all the pending appointments and the annual maintenance agreement...talked me into based on the discount for being a member. I figured with the amount of work / parts I was looking to have done it would be beneficial. I'm not a fan of these maintenance plans and it was somewhat annoying that I couldn't make the full annual payment verses giving them a card to do monthly payments. I figured a full up-front payment would maybe lower the total for the plan, but you're actually charged more verses the monthly payments, go figure. The following week, 7/20, I received a call from the customer service manager. I was at work and missed her call. She did leave voicemail. I called later that afternoon ~4pm, left a voicemail for her stating if I missed her call during my working hours, I would call back. She called the next day, left VM and I called her later that afternoon...another VM. Her next call, once again during my work, another VM. She said I must be out golfing and not answering...obviously she never listened to any of my voicemails. I've called back twice more, left VM but alas...no further response, now in the week of 7/27. I hope everyone else has a much better experience. Time to start hunting for new companies.

Elyse H.

01/09/2020 12:00:00 SA

The technician, Jason, not only fixed the heat but checked the whole unit for issues.

Ann C.

01/09/2020 12:00:00 SA

Last week our older heat pump started to fail to heat the house adequately. Parker & Sons responded to our call quickly, figured out the problem and replaced the defrost control panel. Jonathan Crockatt, the technician who repaired the unit, gave excellent service, and Parker & Son's front office communicated promptly during the process.

DA C.

09/12/2019 12:00:00 SA

Yestersay at 6pm my ac went out and in my house. I called my landlord and he got in touch with this company. At 10pm i recieved a phone call from.the technician (which i was fine with) he tried to talk me out of the service call because as he said he couldnt fix it the same night if it was a compressor (which it turned out to be a clogged drain pipe). I never recieved another phone call after that and he showed up just after 11pm and this is where i got really upset as the technician stated in my house ( normally customers have everything figured out because i said we had to go through the gate as my gf was asleep in bed) acted as if it was a major inconvience and was rude as could be. Worst part is he was at mt housr for less than a hour so no reason to.be the way he was. I will never use them again and if i had say so id tell my land lord to leave them alone to. I work for a mobile car repair company as the GM and i would never except my techs being this way to a customer.

* after speaking with the manager of the company and us coming to a agreement i am changing my review and rating. I am very satisfied with the way she was able to help handle the situation and turn something negative into positive. I have a great deal of respect for that! Thank you for taking the time to speak with me and defuse the situation. They provided great work!

Quentyn Z.

6/26/2017

Response to Parker:

No thanks. I'm not interested in facilitating your damage control. I'm sure your company is set up to push your techs to sell extra services. Money over integrity. That pressure (or incentives) probably has them lying to customers about what is really needed.

I do blame the techs if they lie, I blame you more.

Original review:

Parker and Sons - Turns out THEY are the real Melvins.

Let me break down Parker for you. They're a big company. Possibly the biggest in the Valley, but I'm just guessing. Not important, but it means they have the staff to have someone to your house the same day you have a breakdown. And they show up, on time, every time you have a preventative maintenance scheduled, or any other service. My experience of course. YMMV. But, that's where the positives end with this company.

I had been using them, almost exclusively, for the last 7 years. If my house, or a tenant has an issue, I would send out Parker. I've always felt their prices were quite high, and frankly, if I also (still) felt they were a company with integrity, they'd still be the company I use.

However, I caught their technicians trying to scam me, on multiple occasions. They've been pushing evap coil cleaning. $270+ a pop. Last year, I was told by a tech that the coils on my unit were extremely dirty. However, I knew for a fact they weren't. Because I had opened the unit myself to replace the internal filters. In fact, well over a year later and my new company tells me it's still very clean inside. Imagine that. Extremely dirty to extremely clean, zero intervention. Only magic can explain that. They pushed that same service on another property, which I promptly declined. New company says that unit is also quite clean, nothing needed. See the pattern?

I had a property that had an issue and my tenant is an HVAC guy. He knew what the issue was, provided a temporary fix to get the upstairs cooled down and I had Parker over the next day. The technician claimed the compressor was shot and that the entire unit needed replaced. Until the tenant confronted him. Technician said nothing, took off and I had to call Parker to figure out what was going on. Of course they claimed it was a misunderstanding and quoted me $1800 to fix the issue. I had another company come out and they performed the repairs for $850.

This was the straw that broke the camel's back. Makes me think I didn't need a brand new unit 7 years ago.

Kimberly P.

6/29/2017

Absolutely DO NOT call this company for anything!!! I had them put in a new a/c unit and within 2 days of it being installed I had to have 2 service men come out to try to fix it since it wasn't working properly. Not only that but they try and use lame excuses as to what's wrong. I don't know what else could be the issue. I have 14 yrs experience and tried everything I can think of stated Casey who still didn't fix it. I was told that with it being a bigger/better unit than my last one that it would be more efficient. What a crock! It starts running around 1pm and runs non-stop till after 9pm without regulating the temp or cooling the house. Air is set at 83, but the a/c runs non-stop with the room temp at 86. Never does the temp go down. This is why you installed a new a/c so I wouldn't have this problem. Not only that but it's June in Phoenix (!) and I can't afford both a new a/c and an astronomical electric bill. Fix it or get this piece of shit out of my house and give me my money back so I can get call another company.
Thanks Angie for the response. I did have Chad J. who reports to your vice president come and spend an hour thoroughly checking things out yesterday after this was posted. He was VERY helpful and found multiple errors that the installers made and other Melvins in your company didn't. THANK YOU CHAD!!!

Kimberly C.

7/24/2019

Do not use this company it's a rip-off they came out quick but look at the faucet and determined is was a $385 or more fix before they even took it apart. I FaceTime my cousin who is a plumber in Chicago and he said go to Lowe's buy the cartridge ($40) and call me back. I did it took me less than 20 minutes to fix it myself

Stacy P.

5/21/2020

Called these guys to fix a shower leak. Pete didnt even turn on the shower. He said my water valve for the toilet needs to be replaced cause they look old. The 2nd guy said the same for under the sink. So he adds up my bathrooms and kitchen. Then looked inside the toilet tank. Asked when all that was replaced. It had been a couple months. He removed a piece and said it wasnt even needed. Then told me my estimate was over 2k. He also looked at my water heater and said that's old and leaking and not installed to code so needs to be replaced but someone else would give me that estimate. I asked how much for the shower that's what I need right now because I have limited funds. He said 700. He was on his way to get the part when I had to call and postpone because I forgot about two upcoming Bill's. Later when I flushed that toilet it leaked water all down the side puddles on the floor. He had sabotaged my toilet by removing the piece he said wasnt needed. I reattached that piece which connect to the water tube and clips down to refill the tank. So I will not be using this company. In fact I got another estimate for a new water heater and my shower plumbing and my main water valve replaced cause parker and sons didnt even check to see if that was working only cost me a little more than these shady guys quoted me for the shower alone. Now I thought the commercials and advertising for this company made them sound trustworthy but they're not.

Travis M.

1/22/2015

I purchased their $150 annual tune-up plan because they said it gives you 2 tune ups per year and 10% off any repairs, however, if they come out and your AC is not working that counts as a tune up! Every other company will give you a free estimate on repairs!

Also, these guys are VERY expensive! Was quoted close to $200 to change a fuse! Replacing my AC was quoted by these at almost $1000 more for a much crappier unit than some independent companies quoted me. This INCLUDES the discounts from being a yearly maintenance member!

The one bright spot is that 2 of the 3 repairmen that I dealt with were very nice.

Never get the yearly maintenance plan, it's a horrible rip off. I also recommend going elsewhere for all other services if you want to pay a fair price.

I highly recommend finding a mom & pop shop to take care of you. So much better.

Jackson S.

09/02/2019 12:00:00 SA

Wanted to charge me $1,000 for a $20 capacitor. Paid some else $120. All the staff did was try to sell me on their packages.

Larry M.

3/20/2018

Didn't ever show up even after had a set time frame. Called them after time frame had lapsed by half hour, they never called to tell us they were running late, and dispatcher didn't seem to know when they would have arrived. I cancelled their service and called plumber we had used in the past. He arrived on time and finished job completely for less than Parker's estimate.

Joseph H.

12/07/2018 12:00:00 SA

I purchased new AC units from Costco via Park & Sons split units for the up and down stairs. I paid the 13,000 through Costco and got 1000 back on the package. To make a long story short the errors occurred during the install.
-The units were installed backwards..so the upstairs unit was installed in the downstairs position and the downstairs was installed in the upstairs position totally backwards. The results was they had to come back another day and redo the install. I should have known at this point needed to double check their work.
- After the summer heat kicks in the downstairs unit 3.5 ton started to violently shake vibrating the wall and causing sleep depravation. I called P&S they sent a tech out that did a really good job. It looks like the install crew over charged the ac compressor with to0 much Freon. The tech replaced the compressor and fan seemed to fix the problem.

-Well it is winter time and I turned my upstairs heater on and worked great. I go downstairs to a cold December morning and decide to warm the he lower part of my house. To my dismay, the downstairs heater does not work. Imagine that another problem the heater does not work.
I have a tech on the way out to fix the heater today.

-Parker & Sons does have an excellent service department as far as I can tell, but watch out for the install crews. In retrospect, if anyone asked about P&S I would tell them to stay clear of any involvement with this company. This review has no reflection on Costco other then they should revisit their choice of contractors.

Charlie Z.

12/26/2019

Of all time of the year for a Shower Cartridge to go out to the point where I had to turn off the main water. (Thu. 12/26/2019) but answering the phone was Paul who worked effortlessly yet very quickly identified Donivan Parra to come to the rescue. Donivan made it to my home in an hour or less during a holiday week and quickly replaced the aged Shower Cartridge and my water was able to turn back on. Both Paul and Donivan were Friendly, Courteous and Professional. Big Thank You to both Paul and Donivan for Service Excellence Performed. Look forward to future services and currently reviewing the Parker & Son's Family Plan to consider for annual services. Thank You Parker & Son's!

Kathy H.

8/17/2018

We've had a lot of plumbing issues over the years and Parker and Sons have always been extremely helpful, professional, and honest. I was really impressed with Clint today though. He was very knowledgeable and accommodating to find us the lowest cost solution to our problem and was willing to make a second one hour trip to make it happen. He knew the tricks to deal with old calcified pieces and was able to fix our leaky shower below original estimate, which continued our trust in the company.

Steve B.

09/04/2019 12:00:00 SA

If you read any review please read this before using Parker and Sons. I was a client for over 15 yrs and when my AC went out they were my first call. Jeff came out and made a diagnosis that the compressor went bad and quoted me 4000. He said if I had the maintenance plan they would had covered the part under the manufacture warranty. I decided to call a friend as this seemed high as the AC new was not much more. I was highly referred to AC by Roberts by my friend who is a contractor by trade. Not only was his diagnostic wrong, it took them 2 mins and he said its a bad fan motor and the good thing it under warranty. He said P&S dose this a lot and it would had cost me the 4K plus the motor so guessing around 6k. I truly believe they would had taken me to the bank and I would never had really known. I am sure P&S will come back and say how serious they take this and they would had done the honest thing . The fact is my AC was up in 15 mins and only cost me 380. Please get a second or 3rd quote these big companies pray on people who don't know better and I found an honest company that gave me the part under warranty and said P&S had no right to say there maintenance plan was mandatory to honor the MFG warranty.

John H.

12/16/2019

Stephen W was sent out in Sunday to help repair and finish a DIY plumbing disaster I had created! Great service, great tech! Thanks!

Bob M.

05/09/2019 12:00:00 SA

I was refunded almost 25 percent after my complaints. They DID work this out to something more reasonable. I repeat, the service was excellent. Do your homework folks

Kelly M.

7/25/2018

I'm incredibly disappointed with Parker and Sons.

I've taken most every recommendation they've made to improve electrical, plumbing and a/c. With what I have spent, i believe I have sent a sonto college...

I have been a loyal family plan member and at this year's annual service of the a/c, I had yet another recommendation to spend more money. As the previous inspection yielded no recommendations I found it strange that I was being asked to upgrade equipment. Shortly after the a/c stopped working. Parker and Sons sent a technician who explained that a battery had wound down and now I needed to spend more money to replace the blades. The tech asked when I last had the unit serviced as this could have been prevented. !!

I then had the other unit fail due to a pack rat--which is my issue. However before that was discovered you can imagine how I felt having both units inspected and both units failing a short time thereafter. I made it very clear that I wanted to escalate the issue and speak with a supervisor. That was a month ago. I'm still waiting by the phone. Apparently spending tens of thousands of dollars over a two year period taking their recommendations doesn't warrant a client service service call.

Be wary. Each tech has a recommendation. They differ visit to visit. Clearly Parker has his sons out up selling. And when called out, they ignore you. They must be on to their next unsuspecting cash cow.

Anna M.

2/15/2011

Wonderful, professional service.
My heater went out and the process became a month long nightmare!
I found Parker & Sons and they got my problem fixed quickly.
Their employees wear booties over their shoes when the come in your house and cover any carpet with plastic. I think that is very thoughtful.
The service was timely and they fixed everything perfectly.

These guys rock!

C L.

3/30/2017

Won't use them again. They are expensive, they try to up sell parts you may or may not need and their commercials are incredibly stupid!

Elena D.

12/02/2019 12:00:00 SA

We had plumber Chris Kelley come out to give us a quote for the numerous updating and safety issues we were having with our newly purchased 1974 home 9/27/19. He was professional, kind, listened to our multiple concerns and offered options. He worked very hard practically from dawn to dusk. We appreciated the great work he did on our home! I would recommend Mr. Kelly to anyone, however I also would recommend three quotes from three reputable plumbing businesses before making a final decision. We had issues that had to be addressed like yesterday, and Chris was the man for the job, however we find this company pricey. We went with another company for electrical work and potential work on our HVAC system.

Laura N.

06/10/2017 12:00:00 SA

Thank goodness for YELP! Great customer service, or at least I thought... The people were so nice, I literally thought they had my best interest at heart. I was almost suckered into buying 2 new air conditioners for $20,000.00. Oh wait, they were going to help me by giving me an SRP rebate, which I would get no matter who I bought a unit with. This is from SRP, not their company. Oh, and to help me with the expensive a $3200 visa gift card to be fair.

One of my AC units stopped working when it was 107 degrees, of course I panicked. Pleasantly surprised when they said they could have someone out that day. The capacitor went out on one unit and then they wanted to replace 2 other items totaling over $1200. At that point I was like do I spend that much money on a 12 year old unit or is it time to get replaced? They said they would send an AC sales representative out to let me know what options I had to make an informed decision. How nice, right?

Wrong. I almost bought 2 new AC units totaling $20,000. I was sick to my stomach thinking about it, and started to do my own research. With all the reviews I saw on YELP I figured I needed to get a second opinion. Another company came out and said everything is fine. If it's not broke don't fix it. Capacitors are a very common item to go out in an AC unit. Especially in AZ due to our extreme heat. Also, one unit has nothing to do with the other, and even if one unit was beyond repair, no need to replace both units.

I guess I took their kindness as away to take advantage of a single women in distress. They sales representative even told me he had a daughter shortly going off to college. How would he like someone to take advantage of his daughter like that? Shame on you. I know you have to put your day through college, but no reason to do it by taking advantage of others.

Since I was already off work for the day, I also had their plumber come out and fix 2 items in my home. Again, he was very nice and job completed.

After doing research on the AC's, I decided to look into the plumbing repairs. I learned what I paid for and realized how much I was overcharged for fixing these items as well.

They are very smart when they invoice you. There is just a set fee. The receipt does not itemize parts and labor. The plumber also tried talking me into a water softer system and used a scare tactic to try to get me to buy a new water heater for $1694.00. Again, did some research and found water heaters are half this price.

I will say that everyone was very pleasant and kind when I was working with them. I felt that they really were trying to help me. Only to find out they saw a sucker and almost got away with it.

I am writing this review to let others know, thank you for your reviews. Thank you for saving me from almost spending half my life savings for unnecessary repairs. Do your research. Don't let a stressful situation influence you on making a huge financial mistake. Don't take kindness as someone looking out for you. Be aware, and educate yourself.

Roland W.

11/21/2010

I can't believe I've never written a review for Parker & Sons yet. They are the best! Honest, reliable and fair prices

Let's start with today (Sunday morning). In my infinite wisdom I broke the kitchen faucet right after breakfast, got an unexpected faucet shower and sprayed the entire kitchen with water. Being Sunday I thought (incorrectly) this would be my project to fix. While I'm handy, plumbing just isn't my thing. After a few failed attempts to fix the faucet I gave up and called Parker & Sons.

Well, guess what? Yes, they work on Sundays, evenings, the middle of the night and they don't charge a penny more than if it was a typical weekday.

When I called they answered right away, put me on the schedule and said while they don't give specific times on weekends it would probably be at least a couple hours. Fair enough, I was just glad to get it fixed on Sunday.

One hour and 45 minutes later the phone rings and it's Parker & Sons. My technician will be at the house in 15 minutes. Right on time the plumber shows up, gives me a fair estimate to repair the faucet and about an hour later my faucet is working again. YEAH!

Turn the clock back a couple years ago when the AC when out at my rental unit. Of course it was one of the hottest days of the year. Luckily I called Parker & Sons. They got a technician out the same day and even helped me get the parts covered under warranty, even though they didn't sell me the AC unit. How's that for great service?

So now can I get that hour of my life back that I used trying to fix the faucet myself today? Next time I'll know to call Parker & Sons first.

Karen C.

6/27/2018

Dan McMillan came by today to flush my water heater as well as check my kitchen faucet. He was wonderful and very professional. He explained everything to me in a manner in which I understood and took care of everything. I would highly recommend him!

Thank you.

F B.

9/24/2015

Parker and Sons just finished repairing our RAT eaten AC system and couldn't have done a better job. Fantastic job.

Our rat problem happened at dusk, but Parker and Sons was able to dispatch someone immediately. The rats decided to eat all the insulation off the high voltage wires. Parker and Sons patched up the system in the dark and got it running. (Thanks Bill.) Today, they came out with new wire and finished up the repair by installing conduit around the wires to keep the rats out. Thank you, thank you, THANK YOU!

Now we have to figure out how to get rid of the rats...

Debbie M.

04/09/2017 12:00:00 SA

Such a shame these people are so greedy as the do a very good job. If this is due to employees wanting commission then you need to look at your operating system as you are loosing business by overcharging or attempting to.
I called Parker and sons to give me an estimate on a replacement central air system as ours was old and not working. I set the appointment and they asked for a credit card on file. Not really thinking I gave them one as I used them already with good results I never thought nothing of it. We used Parker and sons on my dads house in December to install a new ac system which cost $5800 and was installed and works great. For this reason I thought I would have them install a new system on my property. My parents house was 2500 sqf and the ac unit needed a crane to place the unit on the roof so I thought mine would be cheaper as it is 1500sqf and no crane needed. When the tech called my husband to tell him the system was broken He replied that I know that, I need an estimate for a new one. I was told he could not do that and would send someone else out. They charged his credit card $79 for a service charge which we did not want. He called them and they said they would refund the charge and this would be on Wednesday. Wednesday came and went and so did another Wednesday with no refund. In the mean while We got an estimate of $8600 for a replacement system. We got a second opinion by another company who did the replacement with the same night and day equipment for $3998. WOW! Quite a difference from my first experience with this company. We called the bank as they have my information and was told that Parker and sons had set up a monthly requiring payment of $79. This was NOT authorized by me. We had to put a stop on the requiring payment so they did not help themselves to any more free money. If you (Parker and sons) had given us a reasonable quote you would have gotten our business for a second time. There is plenty of money to be made in Arizona in this business without overcharging people.

Ken S.

2/27/2019

I signed up for an A/C tune up from Parker & Sons at the local Costco. They set up an appointment for me. When the guy got out to our house he helped me check my thermostat to be set up correctly. He did that and then moved on to the A/C tuneup. He left and we noticed that it wasn't blowing warm or hot. We called them back to come out and see why. They came out a day or so later and said that we need to replace the motor/condenser saying it was going to be $1200. I carry a home warranty so I called them to come out. When the new company came out he noticed that the condensing unit had no power and the disconnect was in the off position. So he flipped the switch basically and now I have nice hot air coming out. I am amazed at the crap this company just tried to pull. Maybe it was an honest mistake, but two different people from Parker & Sons were at my house. I paid them $118 for an A/C tuneup and another $75 for my home warranty to basically just flip a switch. Buyer beware.

Kelli N.

4/27/2020

We called Parker & Sons for our air conditioner. We told them that we don't have the money right now to pay. So the guy on the phone said that he would waive the service fee. So 2 men showed up and we told them what our air conditioner was doing, which was nothing. They went on our roof and was up there for about 2 hours. When they came in the one guy showed us some parts he said that he replaced. I said to him that they weren't suppose to do anything yet! Then he said it would be $800!! I told him that we didn't have any money right now! He tried to do refinancing for. We didn't qualify. So we didn't know what we were going to do! So the guy says well I guess I won't make up a invoice and everything was settled. Air was working good until the middle of the night someone got on our roof a took everything apart!! I couldn't believe it!! We were told this by someone else who came out. So we called the police and they thought it was pretty suspicious! I know that someone from Parker and Sons had to have done it! Who else out of all the houses in the neighborhood would have climbed up on a 2 story house and do something like this!! We haven't had air since Friday and we have pets a 81 senior and I myself. I take medication that makes me sick when in the heat too long.

Sharon K.

10/20/2015

I live in California but have a condo in Tempe. I can always count on Parker and Sons for our Air Conditioning and plumbing needs. They always give me a fair quote and explain the various options I could have. Their customer service is awesome and their yearly maintenance plans help me keep my condo cool and costs down.

I would recommend them to anyone!

G B.

06/03/2019 12:00:00 SA

Placed request online, after 2 hours no return call. After calling them the lady told me they usually recommend you call kind of defeats the purpose of scheduling online. The lady then said she wanted to get me taken care of and would have the first available service person come out. 2 hours later still no call. As I get ready to leave the plumber calls and says is on his way. He sounded angry when I told him I already left. He said why the appointment was between 10 and 2. I told I requested 8 -12 and after talking to 2 people in the office no one told me differently. He shows up shirt half tucked in walks in with dirty shoes no booties on carpet I just had cleaned tells me it will be $483.00 to !have the insides of a toilet. By far the worst experience I have had from a plumber. And they say no Melvins on your job

Loretta P.

8/18/2017

Unfortunately they take a lot of pride in over pricing the flat fee rates by giving you discounts that are not real discounts. If you ask me I'd never EVER recommend allowing them inside of your property OR allowing them to even give you a verbal quote as they fluff the quote small price then inflate the bill discounted which is normal price for the rest of the industry sad but true money grubbing business who has to pay per click advertising as no one reads the real reviews!

Maria M.

5/30/2018

Long, but worth the read ...

We love Parker and Sons! We finally found a company with ethics, integrity, honesty!

We had been using a competitor (the not so masters of plumbing) for several years, and had their club pricing. We were told that we needed major repairs time and time again. We are not plumbers and they instilled fears of sewage backing up into our home if we didn't do what they recommended. We finally paused, when the not so masters quoted $25,000 to re-route the sewer line due to a crack they found (with their black / white camera) in our cast iron plumbing . They provided ZERO options and said this $25,000 job would be the only way to resolve the issue to prevent any potential sewage backup. But they were gracious to hydro-jet and camera our pipes at no cost (we had already paid for this in the past and had a warranty, so there should have been no cost either way!)

We finally called Parker & Sons, and I had the pleasure to have Brandon review the issue. He thoroughly inspected our pipes with a higher grade color camera equipment and found NO cracks. Since we do have a historic home, we are aware we may need to do plumbing work at some point. Brandon took the time to provide FOUR options based on the severity of the pipe issue and explained each in a manner we could fully understand.

Last week, we had a clogged toilet. This toilet has had issues for years, and because of our club membership and supposed priority scheduling with the other guys, we called them again since it was a holiday weekend (Saturday). They were supposed to come between 8-1pm and they were running behind because our scheduled plumber got his toilet snake STUCK in a customers toilet and needed more time to take it out (more on this later). We had plans and could not wait til later that afternoon to have them come, so they scheduled us 3 days later (Tuesday). They had to remove the toilet and found a mystery pipe that was causing the issue. Their resolution was to dig 4 ft outside the home, and JACK HAMMER our bathroom 2 ft to reach the pipe. I asked if there were any other options (cut the pipe, pull it out, etc) and the plumber and 2 supervisors said NO WAY. They wanted another $5,700 to fix this and it would take at least 2 days. Since they installed the clean outs in our home (close to $10k in 2013), so they were kind enough to take it to 2013 pricing of $3,500. I did not have them replace the toilet, but when it came to pay they had pull and reset the toilet on the invoice. They wanted me to pay for work (reseting the toilet) that was not done. They did remove that from the invoice per my request.

I was not going to be fooled again, and called Parker & Sons. Brandon came, reviewed the issue, discussed options and went to work. Within ONE HOUR he had pulled the mystery pipe out through the clean out and replaced the toilet. That mystery pipe was a toilet snake that had broken in the toilet at some point. This is a new bathroom, and the masters were the only ones to snake it. Hmmm ... I wonder whose broken snake it was?

Parker and Sons has earned a customer for life with Brandon's outstanding support. We are very grateful for his honesty, integrity, hard work and ability to communicate the issues in a manner we can understand. My wife was literally in tears when I told her what happened and the work Brandon did. Thank you Parker & Sons!!! We will recommend you to our friends and family for you are truly the MASTERS!

Jerry C.

11/08/2019 12:00:00 SA

Our 12 year old water heater was showing corrosion on the lower seams, and evidence of minor leakage. We had been to Home Depot the previous weekend to check out new heaters, and found out that they have an installation service agreement with Parker & Sons Plumbing. My wife called Parker to schedule an appointment with one of their professional plumbers to do an in-home survey. Our surveyor was Dave. His professionalism and attention to detail were amazing. Dave spent 2.5 hours answering our questions and explaining our options. We settled on the water heater that would best suit our needs, and Dave returned the following morning to install the unit. He's the best, most professional plumber we've ever dealt with- not surprising, since he's got 40+ years under his belt in the plumbing business. The quoted price was the final price- a bit more than we were hoping to pay, but we're confident we got a quality unit that was installed properly. We highly recommend Parker & Sons, and especially Dave!

Flash G.

05/08/2017 12:00:00 SA

I called Parker & Sons first. They came out for a $79.XX service fee which is fine with me. Got a quote for a repair and it seemed a little excessive. I called around and was told by the next two technicians (from other companies) that I was getting ripped off. I had the same repair done for 47% of what Parker & Sons quoted me from another HVAC company in my area, same day.

Yoshi G.

10/18/2019

Way overpriced, I hired a plumbing specialist with them I had a visual inspection done and then was told a quote, the tech didn't explain too much on how they worked, ye just said he would charge me a $250 dollar fee for opening the wall and finding the leaked, however the tech said that if the leaked was visible and he could get to it without making anymore holes, he would only charge a $79 dollar fee, well as someone not in to the business of plumbing, I said to go ahead and get it done, well when I got the final bill the bill jumped from $79 to $298 I asked why, and he said that the total was the $79 plus parts and labor, I should of done more homework on this.

Jill S.

11/24/2014

Had Parker and Sons out yesterday for my annual tune-up. Hard to say how they did on the tuneup since I wasn't up on the roof monitoring anything. So I will assume they did their job.

BUT here's the problem: The tech found that my disconnect needed to be re-mounted and quoted me $616 for the work. That sounded high to me, so I declined and got a second opinion today from Lee Collins Air Conditioning Company. He LAUGHED at the quote I showed him from Parker and Sons and said it's a $40 part. Horrified by this company's dishonesty and rip-off mentality. Will NOT be using them again. Can you imagine how many people would have just forked over that extra $576 to them for no reason?! Disgusting business practice. Now we know how they fund all those TV commercials.

Rudy D.

3/31/2018

I had Parker & Sons do a check of my split systems and Reverse-Osmosis systems. Big mistake, do not use these guys!

The technician recommended replacement of the split systems because of the fact that they are R22 refrigerants ... they work just fine but have some rust but he tells me I won't be able to buy the refrigerant after 2020, and he can't legally work on these system. So, the tech advises me to replace these two 1.5-2.0 ton systems for $18K. Also, he advises me he can clean the coils for $800, really just to spray some foam on it .He tells me that they are expensive but worth it (and that's when I payed him to leave). Well, I did a quick internet search and newACunit.com can install these systems for $7K, less than half price. Anyways, very disappointing on the extremely high prices and the push to make a sale.

Next, another tech from Parker & Sons came to maintain the R/O system. He did fine with that, but the tech evidently felt the need to check out the filter water faucet, and he managed to tear an o-ring while inspecting it so it leaks now. My mother-in-law was there and he just told her it's old and needs to be replaced. What a lack of honesty and frankly a don't care attitude.

We'll never use this outfit again.

Steve F.

08/11/2014 12:00:00 SA

***DISHONEST COMPANY WITH DISHONEST PRACTICES***
I've had Parker and sons come to fix 2 different AC units. Both times they lied to me and told me that I needed a new unit and that it'd cost me over $3,000 in one case and twice that for the other AND THAT THERE WAS NO OTHER GOOD OPTION. After some push back and telling them I'm going to get a second opinion first, they magically were able to fix the current units. ZERO INTEGRITY.

Zee V.

11/16/2014

Parker and sons is a rip off. I was charged $300 for 15 min job and the issue is not 100% fixed. I will never use them again. My issue was hot water not getting hot. They replaced a moen posi temp valve in one of the bathrooms. Literally took 15min. I asked how much the part cost and was told $80. You can find the part on the market for 45 to $65 retail. Even if the part cost $80, the labor is exorbitant. $200 inugh labor for 15 min of work appears unreasonable. I'm sure the part was even cheaper as they buy in bulk. The technician told me I wad paying for his 16 years experience. To add insult to injury the tech Quoted me $850 to install a recirculation pump on the hot water heater. Research shows the part is $200 on average. WHY WOULD I HAVE THEM ANYTHING For ME?
Also tried to make an appointment to sell me a water softening unit. No, no, no more for me.

Signed another dissatisfied customer.
Disappointed me

R B.

3/17/2016

I purchased a solar water heater system from Parker & Sons almost 5 years ago. The quality of the American Water Heater system is TERRIBLE!!! The both tanks are rusted...I am having the bottom tank replace for a low price of $2500. The top tank will cost over $2000 to replace.
Why is this company selling such low grade systems and not standing behind it?
On top of it all, when they did the installation, they were suppose to tag the pipes...supposedly required for inspections. Guess what they didn't do!

I appreciate their promptness in sending people out, I have never had a problem with the company in that respect. The technicians are always polite and friendly.

But...I will NEVER replace any system - water, air, or heating, using this company. They obviously just care about the quick sale. I don't trust anything that they say anymore.

Don S.

3/13/2018

Received a quote from Parker and Sons for two a/c units. Their quote for two 14 SEER units, coils, and furnaces was $13,300. I went with a local firm in Mesa, AZ for similar equipment. The cost: $8,000. Not even in the same ball park.

The sales rep was condescending and arrogant. I didn't even bother asking questions because I already had three other quotes that blew his prices away.

This is a rip off company if ever there was one.

Katie D.

5/17/2017

Wow, royal treatment. I feel like part of the family with Parker & Sons. From my initial estimate with James, my HVAC install with Esteban and Will or my follow up electrical work with Armando. My job turned into one of the 1 in 100 installs that encountered some problems and took much longer than expected. The install went so well, and Esteban was so patient and kind as he had to retrofit my condo to fit my new air handler. James took time to explain everything to me, answer all my questions and followed up the next morning. We needed an electrician, and Esteban was willing to call in the on-call at midnight. Armando came the next day and, again, in what I'm learning is Parker & Sons style, took time to explain everything to me and answer all of my questions. Armando just finished completely replacing my circuit breaker box, and he did an incredible job. I've learned a ton from these 4 guys. Audra in the office has been amazing to work with too.

I generally either post great reviews or help businesses who need it, but I've been very happy with the service from Parker & Sons thus far. There's one small follow up issue, tht needs to be resolved - which is why the 4 star review.

Joanne G.

9/15/2017

We came home Thursday around 3pm to find a/c not working. Discovered compressor had tripped circuit breaker. Reset and it tripped again. Called Parker and Sons, with whom I have a Family service contract for annual tune-ups, they sent a technician out within the hour. Our old unit had given up the ghost and we needed a complete new system. They had an engineer/salesman out to our home before 5pm. Discussed our options, we chose the new system. They came out the next morning at 8am and by 6pm the entire system was installed, new duct work routing, added additional return vent and completely cleaned up after themselves! I was so impressed by how fast and professional the team was!

Betty W.

3/26/2019

Wanted to get our air conditioner looked at before the summer began. Hadn't had it looked at in the 3 years since we bought the house. Scheduled a diagnostic tune up from them. Did it online, filled out the form and within the 2 hours that they said someone would contact me, they did, confirming the time I wanted the appointment for. Technician arrived within the time frame that I had requested and took a look at the system. Unfortunately, ours was not just a simple tune up but there was some work required. Mark, our technician, explained it all to me and my husband by phone, showing me the pictures he had taken, then texting the pictures to my husband and explaining to him what needed to be done. The repairs seemed reasonable both in what needed to be done and the cost involved. Mark went above and beyond what was needed providing additional things like replacement of wires, etc., at no additional cost. Very professional and personable. Signed up for their family plan to have our unit inspected twice a year. Looking forward to seeing how efficient it now runs with the heat that will be descending on us soon.

Luis G.

08/01/2015 12:00:00 SA

After Having a Couple of Melvins in our house this spring (you need to see the TV commercial for Parker and Sons to understand), we decided to go with Parker and sons. And believe us, Melvins do exist.

The only reason why not a 5 star review is because of the time of service. We called around 12:00, and requested same day (Saturday). They told us between 1-5:00, but did not get here until 5:55.

Nick was our A/C tech, he presented himself professionally and curtiously, a handshake during introductions, and ask about the problem. The problem was explained to him and he took the time to try and figure out what the MELVINS couldn't. It took him over an hour, but he finished the job, gave us recommendations, and pointed to the problems he was able to find.

Nick Geng, Thank you, Sir, for great job and for being professional.

Note: We even got a nice little first aid kit gift. =) If i had more than 2 thumbs I would lift them up, but two will do -) -)

Trevor H.

9/14/2020

Called the first guy for an electrical upgrade estimate. He was very knowledgeable about everything and although they were high, it would be exactly what I wanted. He also informed me about their financing plan if I added the electrical upgrade to an A/C replacement. My A/C units are 15 year old baseline Goodmans so I thought it might be wise to have them come take a look, especially since they started leaking out the drains this year. The A/C replacement guy came out for a thorough inspection of my property but he recommended having the A/C repair guy take a look at the old units, because it might be an easy repair. I was skeptical with those old units but he heard them kick on while he was at my house and thought they sounded good. I told him that I service them twice a year and that I had done numerous other upgrades to the house like window coating on every window and fully insulating my garage door, attic floor, rafters, and walls to cool down that side of the house. So I have taken a lot of the load off my old units and am running about $225 per month for a 2 story 2337 square foot home. He indicated that was pretty good for those old units so I went ahead and got their A/C repair guy out to give them a look. Sure enough, it was just clogged drains. He said all the fins and air handlers looked good and recommended I run them a while longer. How often do you get that from an A/C company? For all these reasons, I will call them back for my future needs...beginning with the electrical upgrades I am needing. I do think Parker and Sons is probably high on their pricing. The electrical upgrade pricing was nearly twice as high as the 2 other estimates I already had. I think they will work with me on price once I show the 2 other estimates I have...both of which came in within $50 of one another. And while I have not received a formal estimate yet for A/C replacement because I went ahead and had the others repaired, I would not be surprised if those came in on the high side. But they also got me another year or 2 of service out of the old units too. What's that worth? So give this company a look. If I was rating on service alone, it would be 5 stars. All 3 techs were the pinnacle of professionalism. I did get a couple of cancellations beforehand though and the pricing does seem high though so that's why I am giving them 4 stars instead of 5. From what I have seen though, they are honest and are not going to try to sell you something just to sell you something. Seems like they want your business long term. I will call on them again and recommend them to others.

David L.

6/28/2016

Do not recommend whatsoever. I would recommend anybody thinking about doing business with them to get a second opinion from another company.

We had a so called maintenance plan with Parker & Sons. You pay a few hundred bucks a year for them to come out, do an inspection (note, cleaning of the line, an electrical component, condensate flush, all extra charges if you want it done) and provide you a large bill of recommended repairs.

Last year, I was home and the only problem was the need for a new run capacitor on one of the two outside units. I didn't realize at the time, but they charged me 300 bucks to install a 25 dollar part. My one unit wasn't turning on at the time so I just paid it to get the house cool.

This year, I had to work when they (Clemence was the name of the tech) came out, but my wife was home. They ended up writing a $2,700 invoice, luckily my wife declined all work till I was able to review it. They had 3 capacitors (300 ea), including one that they replaced the previous year, replacing of the traps in the condensate drains because they were clogged (200 ea), the contactors were bad and needed to be replaced (350 ea), and we needed leak tests because both units were leaking freon, to the tune of almost 500 per test per unit. The previous year when I was around there was no mention of clogged lines or leaking freon, so those issues apparently cropped up within the last 10 months.

I decided to get a second opinion from another company. I was present today and shadowed the tech. He took the time and showed me how all capacitors were in good condition, values smack dab in the middle of what's considered in spec, the contactors were in great shape and didn't need to be replace, the condensate lines weren't clogged and draining as they should, and one unit was perfect on freon, while another was slightly below the normal operating range. He topped up the freon in the one system as the only action taken on both systems.

Total out the door was $95 and the second opinion company informed us the other repairs were absolutely unnecessary. That's a far cry from the $2700 that Parker and Sons handed my wife an invoice for. I'm not saying they were attempting to take advantage of my wife, but it sure does feel like it.

Chelsea R.

02/06/2020 12:00:00 SA

Scammy, overpriced company. Our heat went out a couple nights ago and we contacted Parker & sons. A tech came out and said he couldn't fix it and I could schedule an appointment the next day and then charged me $80, despite the fact the company slogan ON the van says comfort today or you don't pay. So the next day around 4 a tech comes out again but tells me if it gets dark before he's done he's quitting. This is just a replacement motor blower. A couple hours go by and another tech comes out. About 1 more hour of work and they're done. Grand total? $1100! I had done lots of research online about average cost on replacing these and was expecting $400-600. We requested a breakdown of pricing and how much the actual part was and the tech said sorry, I can't disclose that information. I've never heard of this. They also said that the $80 could be taken off of the total because it would be waved if the work was done, but when I brought it up to the tech he said no and I'd have to contact the company again! They apologized about the tech, saying he was new, which probably explains why the repair took so long and a second tech was needed. I'm not sure how they charge for labor, we already requested an itemized invoice, which the company said they would provide. I feel like we paid more because of our tech being new! We received an invoice but STILL not itemized. After telling a couple friends this story they told me that this same company had quoted them way over priced and they had gone with someone else. I wish we had done the same. I feel like we really got scammed here.

Juli C.

3/23/2019

4 years later and our a/c's are still working just fine. Maybe they sent Melvin to do the job.

John H.

4/30/2018

My 85 year old mother decided that her toilet wasn't flushing properly and decided to call Parker and Son's. The tech arrived and said the hardware inside the toilet was old (house was built in 2005) and it would better to replace the whole toilet. The cost for taking out the old toilet and replacing it with a new toilet was 988.00. My mother didn't know any better and wrote out a check for it. After I found out about it she called Parker and Son's customer service and she was told there is nothing they could do about it. I checked with Lowe's and there cost, including taking out the old toilet and installing the new one, was 450.00.
Parker and Son's is overpriced, unethical and takes advantage of elderly people. STAY AWAY!!!!!!!!!!!!

Deborah N.

1/16/2018

I have used this company before, but I called today for a plumbing issue and from the time I called to the time the job was done was a total of 2 hours!! Their service was amazing and they were at the house so fast!
Like I said I have used them before, but my gosh from the lady that answered the phone, to the tech who called before repairs were started to give me a price! Amazing response time!! Congratulations for great customer care. Not sure why it shows me in California my home is Arizona.

Bill S.

4/19/2017

Don't trust them for a water heater, frickin crooks! Quoted my parents $2300 to replace a $40 gal gas and making the exhaust code compliant. Called American Home Water & Air and going to a 50 gal (no code violation) almost 1/3 of the cost!!! Lost a cud omer for life!!!

Teri H.

1/21/2020

We went to Home Depot to buy a water heater. No one in the store could answer the most basic questions about water heaters. The clerk filled out a form with our two tentative choices and referred us to their installation people, who happened to be Parker and Sons. The scheduler called, we had hoped to ask a question about which to buy for installation but she told us she was just a scheduler. On the appointed day we waited a good two hours past the window start time. Reschedule or wait longer. We had already wasted time so we chose to wait. Two or three hours later they called and said no oNe was coming and they could just do it on the phone. We expected to have it looked at for a proper recommendation since that is what was scheduled. He explained that if we bought it from Home Depot ourselves we would have lots of problems with the warranty. Also, he said it will cost us removal fees (Home Depot advertises free removal) AND it will cost us an extra $350 having them buy it (we pick it up, deliver it, and your warranty runs through us). He emphasized SIMPLE INSTALLATION would cost $595, we assume they would never claim anything was simple. Just to be clear the approximate amount he quoted was $1750, ($700 of that was the cost of the water heater!) That adds up to YOU WILL NEVER GET MY BUSINESS!

Michael F.

8/31/2019

This situation was almost a 1-star review, but they pulled it out in the end. I knew when I called Parker & Sons that I was potentially going to be paying more for the service, than I would with a smaller company. But when our blower motor started to intermittently go out, I decided to try them due to recommendations from friends.
The estimator was very easy to talk to and confirmed that the switch controlling the blower was going out. He also suggested replacing the attached capacitors and noted the main fan motor was leaking oil and likely on its last legs. I thought the pricing on the capacitors and fan motor were a little high. But I appreciated the thoroughness of the estimate. Given that our unit was 13 years old, I decided to look into replacement. The estimator took his time and did a good job talking me through it. We agreed on a deal. This was taking place on a Thursday morning. So I was surprised when I was told the installation could happen Friday afternoon. But he assured that the company was known for quick scheduling. Looking back, I should have been more circumspect...
I took off the second half of Friday. Had been given a 12-2 window. At 2:15 the crane showed up, but no installers. Around 2:20 I called the company and was told 2 crews were showing up! The first guys showed up about 20 mins later and work got started. They were polite and did a quick walk through and got to it. They worked til 5:30, when the second crew showed up to relieve them. During the change, I took a look at the project. They had gotten the new unit in the yard, but the plenum box connecting to our attic looked different. The second crew got to work. They replaced the vent grille inside and went to turn on the system...nothing...well, actually there was a noise like a missed electrical connection, then nothing. The installer thought I had mis-installed the thermostat that I had working for a year before hand. The other installer had my back and they went out and fixed whatever the first crew and mis-wired.
So finally at around 7pm the air was on and blowing cold. I gave them the last couple signatures, but asked for them to look at that plenum box situation. I was told it was ok, and the side I was looking at was the return, so not losing any cold air. Wished them a good night and went to wash up. As I leaned against my bathroom wall (which is the wall closest to the AC unit) I felt straight cold. Something was wrong and air was blowing down that wall. I went outside...sure enough big gap in the panels of the plenum box, cold air just spilling out. All I could do was duct tape it and call the answering service.
HERE'S THE FIVE STAR PART
The answering service said they would have someone call back in the morning. No one did. I called back at 8 am, had to tell my story 2 times before they agreed to send over a supervisor. I had to do an errand, but when I got back he was here talking with my wife. He was GREAT!!! He honestly assessed the situation. He could tell that the unit was connected too tightly for him to maneuver the gap. So we reinforced it with sheet metal and re-sealed the whole thing. Straightforward, effective solution. No drama, no extra charges, pleasant demeanor. This was headed toward a 1-star and call to BBB. But they made it right, in less than 24 hours. So I gotta give them credit. It's definitely worth using a company that will stand-up behind the work. And that's what happened for me.

Max L.

07/01/2016 12:00:00 SA

This company is run by scam artists. I used the To Fix It catalog and their ad said Free service calls with repair and No travel time charges. I was billed $360 for less then 1 hour of work. I needed 2 1 pipes cut from my failed water softener and a 3 long pipe installed to bypass it. I was told IF I bought my water softener from them, I would get a break on the repair. Out comes their salesman the next day and the best he could do was a $3200 replacement with a 1 year warranty. How DARE they represent themselves as an upright business. Thanks Lowes! I got a 25 year warranty on my new Arizona made water softener for $1400, and FREE installation! I heard this company was fired by Lowe's. Dishonesty at it's best!

Laurie T.

05/02/2019 12:00:00 SA

We are having some problems with our AC unit and called Parker and Sons. We were told the technician would be out between 2pm and 6pm. When he didn't show up during the scheduled time my husband called at approximately 6:15pn and was assured that they were busy and that he would indeed be out today. 8pm still no tech so we called again, again we were assured he would be there. At approximately 10:30pm tech called and said he was on his way. He checked our unit and confirmed there was indeed something wrong it. He stated that a part would have to be replaced and that he would call us with a price. After a couple of days we did not receive a call so my husband called to see what the tech had found out. He told my husband they no longer carried the part and he would check with his supervisor to see if there was a suitable part and get back to us. We are now getting a new unit from another company as no one ever got back to us. Let's just say we had Melvin on our job and will strongly recommend this other company which by the way , was a tech for Parker and Sons.

Lovely W.

8/28/2019

On the 16th of August I went onto Home Depot website to request a quote for hot water heater. I was refer to Parker and Sons. On 17th of August an installer by the name of Dave came by and showed me several options starting with the most expensive ($3800) and coming down to the cheapest ($1480) I feel a little uncomfortable spending this much but he informed me that if I go to Home Depot I would only save $50. So I contacted my husband at work and he hesitated for several minutes and then finally said yes. Dave informed nothing can be done until the total amount was paid. I give him my credit card and it was charged immediately. I asked when will I receive the receipt he stated after installation. (ok fine) The installation would take place the next day the 18th of August. He showed up about 10am and around 1145 he was done. He left shorty after and intentionally didn't leave a receipt with my husband. I called him around 130pm and asked what happen to the receipt he said he would have the office put it in the mail. 8/21/2019 My husband called looking for a receipt or even a email. NOTHING!! 8/23/2019 I talked to Jessica and requested for the third time a copy of the receipt. She said she would have one mailed and email. Well we are at day ten (8/28/2019) and we have not received NOTHING. WHY???? Are you trying to hide something? We did notice on the Home Depot website that the heater is $500 cheaper. WE trusted in a company and they totally took advantage of us NOT COOL...... REFUND US WHAT YOU OVERCHARGED US.....

Family in Laveen AZ

Carmen H.

12/24/2017

Dan called prior to coming. He was very courteous. He was Polite, explained very thing. We had our filter changed for the first time in our water purification system. He was able to show my husband how it was done to. So we could just purchase the filters from Parker & Sons and replace them ourselves, unless the unit needs serving. Dan, Thank you for your Professionalism.

Amanda L.

8/20/2019

This company was recommended by my neighbor and friends. Wasn't going to call but a company called G7 plumbing came by and quoted me an outrageous amount to fix my main pipe leak in the front of my house. Thought I would get a second opinion so I called. Your company came out that night gave me a free estimate on damages and was prompt to come the next day and fix my issue for 1/3 of the price. On top of that I called today because something was going on with my sink and at no charge your technician came, determined to fix my issue and he did! You've been to my house three times in two days and all experiences have been amazing! I am a military wife and it is amazing to know there is a company out there I can def count on to help when the husband can't. Thank you!

Jon S.

06/08/2018 12:00:00 SA

I was referred to this place due to the fact that costco recommended them to install a Lennox AC that costco was selling. Their representative promised me the world. She said that someone would be out to give an appraisal the following day with a no pressure quote. So far so good. Once the guy showed up the following day, immediately he starts with I've got bad news. He proceeds to tell me that Lennox doesn't make an application for my condo and he must sell me an inferior brand at a higher price. He also stated that I would not be eligible for the srp rebate for updating my system 400-800$, and I wouldn't be eligible to get the promised 15% cash card Costco was going to give me for purchasing a Lennox system, $750-????. I told him not to even waste or my his time at this point and we were not interested. He called his offices and said they could make things right and insisted to go in my roof inspect my unit anyway and continue on with the appraisal. Once he got back, of course he said we needed anew system and the haggling began. He gave me a quote of almost $8000 for an 1100sqft condo and said to make things right, they would knock 10% off. He finally came down to $6500 after calling texting and emailing back and forth. I still refused. At this point he got very aggressive and condescending almost to the point of refusing to leave my house and not taking no as an answer. He kept explaining to me what a great deal it was and how he couldn't do any better and explaining things over and over as if I was too stupid to understand his game. He finally left after I lied and told him I was late for an appointment. We left 10 mins later and he was still lurking in his truck down stairs. This was a classic bait and switch!!!! Shame in costco for referring these crooks! To make a long story short, we ended up getting a far superior Trane system installed for $4400 not the $6500 off brand unit they were so generously going to overcharge me for and dump on me! Stay far far far far FAR away from this place!

Jill W.

05/10/2016 12:00:00 SA

My AC wasn't blowing cool air. Called Parker and Sons, they had tech come out and diagnosis the issue as a leak in the coil. He pumped system with nitrogen but couldn't locate the leak, yet told us we needed to replace coil. Total cost with labor would be $2500. Next thing we heard from P&S was that they wanted to have a second tech come out to review diagnosis (after collecting service charge from initial visit).

Called Sonoran Air for a second opinion, their techs are hourly, not commission based, they came 3 days later. Told me no detectable leak and only need to add refrigerant to system. He said if there is a leak it is so small that testing cannot detect it. Sonoran charged me the service fee and cost to add refrigerant and cost to vacuum my system of the nitrogen Parker and Sons put in it, approximately $600. HUGE difference in diagnostic. He also added that he wasn't sure of the amount of nitrogen the P&S tech put in my system but t was still holding 430 lbs of pressure and that's more than enough to locate a leak. Not my area of expertise by any means but I would assume if there was a major problem that requires full replacement to the tune of that type of price tag, one should be able to locate the existence of a leak.

I feel like I paid for nothing with Parker and Sons. I was hesitant to go forward with the repairs with them initially because the tech was having a lot of difficulty, in my opinion, answering some basic questions my spouse and I had about his diagnosis. I would also like to add that they gave us a 12-4 window and didn't show up until 530pm.

Autumn S.

6/25/2016

Would leave zero stars if I could. Horrible customer service. Cancelled my appointment without my knowledge and I found out after it was almost impossible to find someone else. But I guess everything happens for a reason cause I found someone to come out that actually knows what they're doing. I think her name is Alicia, the office manager, RUDE! You can tell she deals with a lot of upset people all day cause she really could care less what you have to say. Anywho, thank you for cancelling my appointment without my knowledge you helped me more than you realize.

Yvette J.

10/01/2020 12:00:00 SA

I always enjoyed Parker & Sons commercials. After reading these reviews I have decided I will never use their service. Don't feel I can trust them. Not just because of the reviews though. I was solicited at Home Depot by a woman that was setting up appointments for a A/C tune up. Normally their (Parker & Sons) price is $99 for this type of tune up, however, there was a special of $40 off, plus a $10 coupon so my price would have been about $49. I had to use this service by 09/30/20. I set up appointment for that date and was told technician would be to my home between 8am-12pm. I called that morning to get a more accurate time frame and was told that I was going to be the first or second stop, yet, she didn't know the exact time he'd arrive. I waited and no one showed up. Then I noticed I received a call from the tech that he would be at my home in 10 minutes; that was around 10:40am. By 11:30am I called Parker & Sons and was told that the technician would not be able to come and another tech was assigned to my stop. I told them that morning and again this time that I had a 2:30 medical appointment and I'd have to leave at 2pm. The woman at the office, who was very kind and apologetic, said she didn't know when the new tech would arrive, however, he would call me 30 minutes before arriving, and that I was his next stop. So I waited. I didn't want to cancel my appointment with Parker & Sons because of this great deal, however, in the end I didn't get called by the new tech until 1:25pm. I had received a call by a dispatcher that told me the service would take 35-40 minutes maybe an hour or so before the new tech's call at 1:25pm. When the new tech called me he said he would be to my place in 30 minutes, that meant he would be getting there close to 2pm, which is when I needed to leave for me appointment. I had to cancel with the new technician since there was no way we could have this service done, therefore, I lost out on a great price, however, I think I'm going to check online for another A/C company and see their reviews; hopefully there are better ones out there. I get that things come up, emergencies, etc, however, I should have been called as soon as they knew I would have a new technician assigned, and they should have offered to allow me more time to set up another appointment and still keep the discount; they didn't offer it, I was the one that mentioned that to them, to which they seemed to agree but didn't ask me then if I'd like to reschedule and I again I mentioned my medical appointment again. There were a few other things that happened when I initially set up this appointment; that should have been my clue, however, I gave them a second chance then. Anyway, after reading these reviews, I'm actually relieved that this all happened. Seems like it was meant to happen and now I understand why. I told a friend what happened and they mentioned, Melvin. Very disappointed and disappointing.

Seein I.

06/10/2016 12:00:00 SA

Terrible. Regular maintenance check up was scheduled. The first appointment had to be rescheduled because they had too many calls coming in. So I rescheduled for another 4 hour wait at home time bracket from 12 to 4. It's 4 now and have heard nothing. Another day I rescheduled for these overpriced idiots.

Kristi M.

05/06/2016 12:00:00 SA

2 guys arrived smelling like cheap cigarettes and I should have never let them in!!! I had the easiest job for them. I needed a new cartridge in my shower, and an install of a new garbage disposal that I already purchased from Home Depot. These guys clearly noted some elements in my house and gated neighborhood that made them think they could rip me off.....and they DID! I didn't have time to get another bid, due to my work schedule. They charged me $550 for their job!!! I will NEVER call them for service again, and neither should you. I'm a single mom of 2 kids, and bust my ass to live in an upscale gated neighborhood in North Phoenix. I am very disappointed with Parker and Sons!

Allie K.

11/01/2016 12:00:00 SA

I have had them out for about 3 years now and I've come to dread the technician coming out because they are always upselling at quite a high price. I had them out yesterday to do my fall check and the technician tried to sell me a hard start kit for my 2 air conditioners. My a/c units are only 5 years old, and these kits would be $900 plus tax. He also said I needed a new capacitor for $275 which I purchased but declined the hard start kit

I also had my garbage disposal stop working yesterday and asked if that could be looked at. He made a call and a plumber came out later in the day. He asked me right away how old the unit was (5 years) and said before even looking at it that it probably needed to be replaced. I told him I heard something stuck in the disposal and did not think it was a fatal problem and asked him to look. He found an object stuck in the line - got it out and it works fine - that cost me $95.. But he insisted I look into putting a new one in as it was rusty in the drain and better units are now on the market. How much are these better new units: $845 with installation! For a garbage disposal. Looking on the internet a top of the line disposal can be $350 installed. But he said this was a special stainless steel one with a 5 year warranty when I pointed out this fact. Since the one I have has been working for 6 years and only stopped because of a trapped object I did not need to buy a new one for almost $900. I also needed a new drain stopper on my bathroom sink and that would have cost me $290 because he said he could not match up the stopper - needed an entire new drain. So I will live with my broken drain stopper for now. He asked to take a look at my water heater because he wants to make sure everything is working OK while he's out here and comes back with ..... guess what?.....some more things I needed to spend money on. Specifically, I needed to have my water softener unit cleaned out - and that would be a few hundred dollars and he could call another division and have them quote it. By then I thought I was obviously showing him I was having none of his suggestions but he still brings up another thing that I hear every time they come out: Don't you want a reverse osmosis water unit? That's also in the several thousand dollar range also from my past dealings with asking - so I've declined.

If I went with all this upselling I would have spent about $3000+ yesterday on getting some a/c start up kits, a garbage disposal, my water softener unit cleaned and a drain stopper.

I called today and made a complaint with the manager and finally cancelled my plan and I'm going with another smaller company. Their ads say don't hire a Melvin. Well, they are the Melvin's and can say something like this because they know very well how the Melvin's play on customers.

Mary Ellen W.

04/01/2019 12:00:00 SA

I signed up with Costco for an AC tune up. The technician came and showed me that my connector was no good and should be replaced. He removed the part and showed me where it had burn marks and also let me hear the noise it was making. I sat outside while he was working and did not observe him doing anything out of the ordinary. Yes I did need to pay for the part but he also explained everything else he checked and said that he didn't see any other problem. He gave me his card with his name and said if I had any other problem to call and ask for him. His name is Brandon. He was professional and honest. I will definitely use them again.

Jay P.

3/26/2019

I had them come out last Friday to just look at my unit. Keep in mind it was working perfectly but everyone says get a check up before summer. They came out said everything was good and have no issues. Went to turn it on Monday and doesn't blow cold air now. They came back out and now all of a sudden there are 2k worth of repairs or they say replace the whole unit. I would never use this company again. Feels super shady and a rip off. The funniest thing is the guy that came out Friday said I had mold on some coils and for 1800 dollars he could put a ultra violet light in to make it go away. The new guy that came out today didn't even mention that.

Mike D.

9/22/2019

Very disappointed; I have been a Costco member for over a decade and have always found Costco products and service to be very high quality and value; so when I was approached to consider a A/C maintenance check I did not hesitate to think it would be quality and value.

A technician arrived from Parker and Sons on September 16th and did the check/tune up on my 4 units. He was on time, polite and professional. When he was done, he explained that one unit had a electrical connection that had a broken set screw from previous poor maintenance that was causing arcing and sparking and could catch the unit and the house on fire at anytime and additionally I had 4 capacitors needed to be replaced due that they too could fail at anytime. He informed me that if I did not replace the capacitors at this time, they could fail any day causing major damage to the compressor and requiring the compressors to be replaced at a cost of approx $3000 each.

The technician stated the total cost would be around $2600 and if I did not take action I could be looking at the house catching fire and also future much more expensive repair bills due to failed compressors needing to be replaced as a result of a failed capacitor. Due to the high sales pressure and scare tactic I agreed to have the work done. He notified me when he was done with the work. I asked for the warranty paper work, the invoice of the parts and part#s of the equipment that was replaced, receipt for payment, and I had the expectation that the old parts would be left me with. He stated he would complete the paperwork/invoice, and the receipt when he returned to his truck. He went outside, when I did not hear back from him after about 15 minutes I went outside and discovered he had departed without leaving the invoice, warranty paper work, receipts or old parts. A week later I still do not have them.

I felt I had just been scammed and did a little research on line and also taking to other HVAC technicians in the area. I discovered that the amount I paid for the work quoted was significantly above market rate and also discovered that it is rare that a failing/failed capacitor causes damage requiring a compressor to be replaced; typically the capacitor fails causing the compressor not to start...replacing the capacitor runs from $75 to $150 including labor.

I choose using this Costco service because I trust Costco and have always found very good value in their products and services. In this case I feel very strongly that I was taken advantage of and paid way too much. Assuming these parts needed to be replaced, the market value for all the parts to include labor should not have exceeded $1000-$1500 tops by my post work estimates; not close to the $2600 I paid; I feel I was taken advantage of and am disappointed Costco would associate its brand with a service such as this.

Dave E.

06/08/2019 12:00:00 SA

I have never had a problem with an AC unit until last night when my unit went out. I have a home warranty that is an absolute JOKE! I finally got them to allow me an outside authorization to fix it as it is only 97 gegrees outside and 92 imside my house. I called Parker and Sons to come out as I have heard many great things about them! Well let me tell you, it is the TRUTH! They sent out Tery Bowen and William Hooley. These guys were the absolute BEST! Professional, Nice and mosf of all, they were HONEST! I could not have asked for better treatment! Parker and Sons, you have 2 great guys here! If I ever have another HVAC problem, I will definitely call Parker and Sons! I will also request Terry Bowen and William Hooley!

Arleen L.

11/01/2017 12:00:00 SA

We are constantly impressed with Parker and Sons. We have used them for several years mostly for HVAC but today I used them for some lighting upgrades. Jedidiah was just outstanding. He helped us make the right decisions by explaining our options and how the options differed. The results are more than satisfactory. The new lighting is so much better. Jedidiah is very professional, very talented, very quick and very polite. We highly recommend Parker and Sons and Jedidiah.

Barry W.

01/10/2020 12:00:00 SA

DO NOT USE THIS COMPANY.... YOU HAVE BEEN WARNED .....READ PAST REVIEWS AND THE ONES THAT GIVE POOR RATINGS ARE SO TRUE. They don't give estimates for a basic install of a water softener. And of course they don't charge for a trip charge but make up for it in the final bill. A simple install Technician shows up gives his estimate at 698.00 to install and we said no due to the fact the dispatch person actually told it would be about 499.00( the technician said she was not supposed to have said anything for an estimate). So he called to get authorization to only charge the 500 rate. WHICH IS WAY OVER PRICED AMONG OTHER COMPETITORS ( had I been home I would have told him to get lost......RIP OFF). Today another technician was to come and fix a shower valve. Refused his ridiculous outrageous overpriced estimate and asked him to leave. 390.00 to replace two little cartridges and he said if that didn't work it would cost 1004.00 to change out the valves. This company is a big rip off. We got the job done for ALOT LESS than this company wanted. SO IF YOUR THINKING OF USING THEM. GET OTHER ESTIMATES BEFORE YOU HIRE THEM...... READ THE REVIEWS ( which we did not as we were in a hurry to leave town). It should be -5stars....

Kimo K.

05/12/2017 12:00:00 SA

I still think Parker and Sons is going to the dogs, but I am making this post to tell you folks that Angie E. their customer relations manager, does her best to make things right. I think she is the only one with a brain who works there. So if you need help, ask for Angie E.

Tony B.

2/27/2017

I have no complaint with the professionalism, timeliness or quality of work performed by P&S, but I do believe their billing practices are less than favorable and disadvantage the buyer greatly.
While they wee able to send a tech the next day to identify the source of a possible in home water leak, their price for that service was slightly higher than those that specialize in the service and it was a flat price. It did not take into account the square footage or effort required for my small home.
I am especially disappointed in the NON ITEMIZED bill I received for the work completed to change one primer value under a sink. While it was in a difficult location - all plumbing is. They identified a random price for the part and the labor and did not detail the cost for either. $973.00 and two hours later, my problem was fixed but I have no idea what I paid for. Two hours physical repair works out to $486.00 an hour. Assume part of that was the actual part and one hour spent searching for it and a three hour job still bills out to $324.00 an hour.
Pretty pricey by any service provider standard.

Heather F.

09/04/2019 12:00:00 SA

I should have read the yelp reviews before hiring Parker and sons. I don't know why google reviews are so high. I had a large main hot water line leak. They quoted me 3900$ to fix the 1 leak. They then said there was another small leak and encouraged me to fix that at a price of 6700$. Finally quoted me 10,000$ to replace all the lines because they're all old. I agreed to the main leak fix only and immediately regretted it. Throughout the day they kept encouraging me to fix the second small leak and came down on their price several times. After talking to a supervisor they gave me a total of 5200$ instead of the original 6700$ quoted. I have since had a second plumber evaluate and no second leak was detected. Also his prices would have have been THOUSANDS less. I have never written a review in my life, but this was such a terrible experience. Do not use Parker and sons.

David S.

6/15/2018

So while others may be shocked by my low ratings, we had a new AC installed in 2011. I found out they never filed the warranty with the manufacturer. During another project my then contrator found debris in my attic including empty soda containers and hamburger wrappings. We recently had an issue and they came out and quoted $2500 to replace warranty parts. We called our home warranty company who disputed their findings (no motor replacement necessary, no indoor coil, no condesor fan motor, etc.) and they fixed the issue by tweaking some setting. Seriously??

Anthony L.

06/02/2018 12:00:00 SA

call em they hit me up with a $11 a month we will ck things out for u for free...I did it....service rep comes over cus I have a leaky toilet upstairs
rep says its a seal....pulls out this book...hits me with $434...I should have showed him the door but I did it all dum dum and was all remorse after...simple toilet repair like a .05 cent seal...I was scared the toilet would leak and flood the house when I was gone and thought parker and sons legit.....then the AC guy comes over ...tell me I need a whole new system that its going to break any minute...I like say what...been working fine for years.....aye caramba my wife was all pissed said never let anyone from there in the house again she thinks they sabatoged our AC so it breaks cus I wasnt there watching......???????

Jay M.

7/13/2020

Josh M was great to work with and solved a plumbing emergency I had late in the afternoon. My 70 year old washing machine valves failed when I tried to instal a new washing machine line (failed as in cracked and started spraying water) and after a few attempts I realized this was beyond my personal repair abilities. Since the water to my house had to be shut off someone was sent out right away, and I'm very glad it was Josh that took the call. He was able to give me a free estimate on the spot, get the old valves off (which had to be torched and sawed off), and attached new fully functional valves in about an hour. Their fees are pretty high, but Josh worked with me and gave me a discount since I already had all the parts he would need. Sure, you may be able to find a slightly cheaper price out there if you're willing to wait a few days and get multiple quotes, but you can't beat their speed and workmanship. Considering how quickly they came out and the great job they did, I'm very happy with the pricing and would gladly call Josh and Parker and Sons again with any other issues that may arise at my house!

Al S.

07/04/2014 12:00:00 SA

Alright so I saw their ad on TV, the one where the guy is snaking a line into a sink from the outside and somehow gets a piece of toast and eats it. Lemme be the one to say it, that was just absolutely stupid.

Anyway, I had a plumbing emergency and needed them to take care of the problems. I had a backed up toilet and kitchen sink. The technician worked on the toilet first, got that snaked and cleared it up. They didn't bother to clean up after themselves to begin with. But then they had the audacity to use the same tools for the kitchen sink!!!! What the ****???? Who does that? I will NEVER use this service again. Find somebody else..

Dirk L.

9/28/2017

I recently signed up for a service contract with Parker & Sons. This was to replace a contract with another provider who was always using their maintenance visits to up-sell me. Danny S. came over to service my heating units before the weather cools, and did a great job. He was on time, thorough but still fast. When he was done he spent some extra time looking over my cooling system at my request, even though that was not what his visit was meant to cover. When he was done, he provided a detailed explanation of his findings, and did not try to sell me anything. He left me with a list of items that might need to be addressed in the future, but assured me that the system was working fine, and should have no issues for the coming year. No need to spend any additional money. I appreciated his thoroughness and honesty.

Roy M.

9/27/2017

Folks now this is my personal opinion
They cold called me for a Cooling Promo I gave them a ear full for not providing a quote for some plumbing issue from 6 months ago:.
Long Short since they had done work on this house in the past I agreed to have them show up. for 2 items Cooling Promo and plumbing past issue 2 different folks.
AC folks get here and ARC my disconnect box and want to charge me 478.00 to fix..when it was working fine prior to them showing up and to verify I had just had a AC firm out at the end of July that ending up fixing a switch on the blower unit so the AC unit had already had been checked less then 2 months ..now I cannot prove this or is this just a strange anomaly.plus he wanted to replace the fan motor for 1226.00 now keep in mind that was only for the East side unit the West side unit they wanted to charge me 811.00. Now I did take the time to call and spoke with a Mike Betor and asked him 3 time if they were going to take responsibility for the disconnect box 3 time he said no..Hence why I am writing this..
Now for the plumbing issue spoke with the tech and all they need to be done was cut the pipe put a turn off value on it 1 elbow and 10 incs worth of pipe .So total parts cost 100.00 and 3 hours labor tops he said.(now plumbers are paid 25.00 a hours) But Parker and Sons wanted me to pay 886.00. The moral to this story beware and get multiple bids and DO NOT OVERPAY NOR TRUST There Cooling Promo you will over pay there are plenty of ethical and honest firms in AZ

Jason T.

7/28/2016

Scheduled a 2pm-6pm A/C and water heater check up. Was informed that 2 technicians would come. Plumber came, inspected water heater, adjusted temp. A/C tech did not show up. Did not receive 30 min heads up. Called the next day to inform receptionist that tech did not come. She informed me that the tech attempted to call to inform that he was going to be late but my phone was busy. I asked what telephone number was called, but the number was not mine. I know my telephone number, and if the person who scheduled the appointment cannot correctly write it down, it's NOT my fault. I was informed that I could schedule another appointment, but opted not to and will go with another company because of the inconvenience. I know it doesn't matter to anyone else, but was my only day off this week.

T C.

06/03/2017 12:00:00 SA

Stay away from them!!!

They wanted to charge me more than double the cost of the actual repair of simply changing my fan motor. $830 versus $350. It actually cost me that plus 20 minutes of my time to repair. They will certainly do the job, but it CAN cost you a lot less.

If you want convenience at any price, go ahead and use them. But, if you want to save money then go to a YouTube video and figure out how to simply fix it yourself. YouTube saved me $500.

Jimmy W.

12/14/2018

I had a water leak in the laundry room of my manufactured home. The Parker & Sons plumber who came to fix it tried to tell me that the pressure relief drain on the water heater was too short and was leaking into the insulation below the home, causing water to absorb up into the walls; even though the insurance adjuster had just been under the house 30 minutes earlier and had shown me a picture of said drain, which was at least a foot below the insulation. He said that the cheapest hot water heaters for manufactured homes cost around $2000, and regardless of where the leak was, my hot water heater needed to be replaced. Guess he's never heard of Google, because I found the same water heater at Home Depot for $450. Then, once he found the actual leak, he told me that I would need to re-pipe the entire house because the materials used were cheap and would just keep springing leaks. Estimated cost for them to re-pipe using Pex waterlines, $8000 to $10,000. Once he replaced the leaking pipe with Pex, he gave me the piece that had been leaking so I could show it to the insurance adjuster. Surprise! Printed right on the piece of pipe, PEX... Since I wouldn't go for a new water heater, or a full re-piping of the house, he charged me $837 to replace a piece of Pex waterline about a foot long. I'll never use Parker & Sons again.

Linda S.

05/06/2019 12:00:00 SA

My water heater spewed water all over my garage. On Sunday I called Parker & Sons and the technician came to the house soon. His name is *Mark* and he is a treasure for this company. He was extremely careful, very professional, and thorough. Installed the new heater and carted away the old one. The new heater required a LOT of pipe work and fixing the gas line. I was very happy with the work. I thank Mark for working so diligently. I would certainly use them again and recommend to anyone.

Jeannette H.

08/07/2016 12:00:00 SA

I did not want to be stuck in the house all day... so I called and made an appointment a week out. I scheduled for 8-10 AM. The day before they were to come out, I got a call to confirm but to also asked if they could move my appointment back to 12-2. I said no, that I wanted the earliest appointment. So the caller settled on 10-12. Mark that the CALLER settled, not me.

Tech showed up at 12:45PM.

Why make appointments, when your not going to TRY to honor the??. And then, why confirm?? You're just going to show up when ever you please.

THEN, after the tech leaves... I notice my walls around the thermostats are filthy.

What's that about a Melvin?

Gene D.

8/23/2015

Shawn S. was the miracle worker who fixed our plumbing problem and made our day. He was courteous,efficient and knowledgeable. It's not too often we encounter workers who know their craft and have the requisite people skills that this fellow has. Fortunately we have never needed emergency plumbing before and are happy that tonight's experience had a five star happy ending.

Gene D

Bill K.

11/27/2017

We used Parker and Sons after read the reviews on line. Silly us we should have read them all

The staff booking the appointment was very helpful and friendly. We need both an election and a plumber and having both at one company seemed very convenient for us.

They both called and let us know they were on their way. The election was very helpful, I need two switches replaced of which I had to go and pick up at Ace. They were just common on /off Decor light switches and a new switch put onto a felling fan. This cost me $300.00

Then there was the plumber total rip off I had a seal that was leaking from the bottom of the toilet He went ahead without consulting or asking and replace the complete inside of the tank and chaged us $450.00 and was rude about it.

I would NEVER recommend or use this company again

D G.

8/17/2016

First off, I want to say that I have not had any work done with Parker & Son but did have them come out to provide a proposal. I am having a problem with the main sewer line heading out of the house being rooted. I have had another company come out (the locator) to locate the problem area and have all of the details (where the line runs, depth, even what type of pipe it is). All this (running the camera, all of the details and even a dvd with the actual video) cost me $215. I also got a proposal from another plumbing company on replacing the entire main sewer line in front of my home for $3000 flat. In comparison, Parker & Sons charge $415 on their invoice to just run the camera and their proposal to replace the main line came to about $5000. I don't know if they would do a good job or not but they are way overpriced. $415 just to run the camera is ridiculous!!

Rachel W.

08/01/2017 12:00:00 SA

After speaking with Parker and Sons again, it turns out they did try to contact me but there was a mix-up with which phone number to contact. After that got straightened out, I spoke with a manager who assured me that their prices are pre-set for the work they do (I told him I was concerned my father was being taken advantage of), but that they were more than happy to work with me to reach a price I thought was fair. We did settle that, and they are refunding my Dad to bring his total more in line with other quotes for the same work from other companies. While Parker and Sons' prices are higher than others, their tech was out to my Dad's house the very next day (my Dad called their answering service the night before), was competent, and fixed the problem within a few hours. I also appreciate their customer service and their willingness to work with me.

Michal E.

10/17/2016

I have decided to upgrade my rating of the business to 5 stars as they solved my receipt issue which reflects on the labor and parts warranty. Jack made sure to meet with Rod, the plumber, and request on my behalf a detailed work receipt. Justine Kelly stayed in touch with me throughout to ensure a resolution to my satisfaction. I just notified Mr. Kelley that I have received the receipt and I am satisfied. Thank you so much to all that were involved, Jack, Justine Kelly and Rod for his professional work. I still think that their prices are a little higher than average but job was well done and it is very obvious that Parker & Sons care about customer satisfaction.

Ed M.

4/20/2019

As usual Parker took very good care of our home. Damien came out to service our on demand hot water system and found it to be failing. He tried everything in his bag to save the unit but it was just a lemon of a unit. He called the manufacturer (AO Smith) and they were not helpful at all. Damien's supervisor Leroy also tried to no avail. They came up with the best option for us which was to replace the unit. Damien came back the second day and just killed it with his workmanship. The unit was replaced at no charge (taking ownership as they installed the original) but Damien made sure every connection including drains and relief pump were perfectly installed. Adding wiring to new safety system and drains out to the yard through the attic. This guys was awesome. We have always used Parker for plumbing and heating maintenance but this just proves they are one of the best customer service companies in the valley. USE THEM FOR EVERYTHING!!!!!!!!!!!

Eric H.

04/07/2017 12:00:00 SA

I am surprised at all the negative reviews on the parker and sons page. I have used them for my home and at my place of employment and have always had fast service with the work done right the first time. I would definitely recommend them to friends and family.

Rusty S.

11/09/2018 12:00:00 SA

No issues with the service because it did't happen...$372 for replacing 2 fluorescent lights in my garage was insulting. BTW,,,the new lights were installed today for a total cost of $80 by a licensed electrician.

Heidi B.

7/19/2016

Although the tech was super nice when he came out to give me an estimate on an entirely NEW AC UNIT, no one has followed up, called me back, emailed me, texted me, or gotten in touch with me in any way whatsoever to provide that estimate. There was a bit of uncertainty as to whether or not they had a unit, or knew what unit would be a suitable replacement and what would fit in the space AND they weren't sure if the intake had to be resized bigger to accommodate proper airflow. Once that was found out, I was to receive a call. A few days. It's been two weeks or more. Meanwhile I STILL DO NOT HAVE WORKING AC IN PHOENIX ARIZONA IN JULY!!!

Corey N.

6/22/2016

So parker an son get no stars . Well one because at lease there plumbing tech showed up on his schedule day an time . But there a/c side gets zero . For the second time they called me to set up a tune up an a inspection. The first time was 3 months ago and it's funny same reason. Melissa from there office said there having a no air day so all regular service calls where reschedule an people with no ac got first service . Which for me is ok I understand that but that's the same reason 3 months ago it wasn't hot . But then top that off I get a call from there tech 20 min after hanging up that someone's on there way . I told tech I was told u where reschedule us cause u where slammed with no ac calls . That's funny I would say don't go with parker an sons if u want service .

M B.

12/05/2018 12:00:00 SA

***update: I received a personal call from Parker & Sons regional manager. That person sent his right hand man to our home and he did a great job of explaining the product and the differences between the products. We decided to purchase one of the water softeners and a RO system and we are very satisfied with our second experience***

As a disclaimer, I did not have any services performed by Parker & Sons, nor did I purchase anything from them. However, my experience was significant enough that I felt others should know about it. Recently, when I was leaving Costco, I saw a man selling water softeners, which we needed for our home. After explaining what I needed, he asked me for my husband's info. He then asked me if I was home during the day, to which I said yes, I was. He set up a time this past weekend to have somebody come. He texted me about 10 minutes after I left Costco, and told me this weekend was actually full, and offered to have somebody come at night during the week (7-9pm). I asked if there was any daytime availability, as I make a lot of the decisions for our household, and did not feel it was necessary to have my husband present. The salesman became very short then, and said that he would have somebody from the office call me. Long story short, a representative showed up on Saturday morning. He walked in the door and immediately asked me where my husband was. I explained that he was out. Joe sat down at the table, and appeared to have nothing prepared. I asked him what he typically presented when he went to people's homes (I've NEVER had a salesperson show up and act like this), and he said oh, well, you seem like you've done your research so I will just answer any questions you have. My impression of this company is that the representatives are extremely sexist. I don't believe, as a potential customer, that I was given the same information or attention as I would've been given if I were a man. For that reason, they lost my $5,300 sale. Maybe if enough people identify their sexist attitudes and business practices, they will change.

Pat T.

06/07/2017 12:00:00 SA

Supposed to come between 12:00 -4:00. Never showed up. No call or anything. Going to use someone else since apparently my time isnt valuable to them.

Angie,

What is your email address?

Chrissy C.

07/03/2019 12:00:00 SA

Are air conditioner went out. This was the most stressful and frustrating experience. Yes they did come right away to sale us a unit. After purchasing the unit and with guys on site. The electrician says our breaker box needs to be upgraded. To an additional cost $$$ over and above the cost of th unit. A lot of surprises along the way. And no to take responsibility for it. Customer service lacking in the office. We are still waiting for a hole in our wall to repaired. This consumer is NOT impressed with Parker and Son. They are JUST OK.

John H.

06/03/2015 12:00:00 SA

I called Parker and sons for an annual inspection of my A/C unit. I had never used them before but thought I would give them a try. The appointment was scheduled for Tuesday between 12-4. At about 2:00 I got a call saying the tech was running late. OK, no problem. I had dinner plans with friends at 5:30 but figured I'd still make it. 5:00 came and went with no tech and no call. At 7:15 the tech called and said he was 20 minutes away. By now it was getting dark and I didn't want him on my roof in the dark (liability). I cancelled the appointment and did not reschedule...

Not the way to gain and keep customers!!!!

Jessica R.

8/23/2018

A couple of weeks ago I let my dogs out back at about 9 PM and heard a hissing sound. To my horror water was rushing out of one of my sprinkler genies. I tried desparately to turn it off but was unsuccessful.It was coming out pretty fast and was heading for my pool. I ran out front and turned water for house off. Unfortunately it did not turn outside water off. I called water co. and answering service had someone call me back. He said he was at least an hour away from my house and would head over.( I was not able to turn the main water off) now keep in mind water still coming out fast)..I check yelp real fast and call a couple of local plumbers..no answer...I then call my sister in complete panic and she says I'll find you a plumber. She calls me right back and says Parker and Sons are on their way..20 minutes out...I'm basically waiting out front at this point. Josh C. arrives at said time. He wasn't able to turn main off either. He said I can try and cut pipe with water coming out and cap it off.No guarantees...I was praying it would work and it did.I called SRP back and said I no longer needed them. Cost me $250

Lisa M.

11/19/2019

My elderly parents called Parker & Sons for an issue they were having with their toilet. They got an outrageous quote of $1300 for a new toilet and install. $634 if they supply the toilet. I then called Home Depot to get a second quote. I could purchase the toilet for $250 and they can install. I gave them my info and they said someone will call me back with a quote. Parker & Sons called back and said it would cost $199 for complete install. This company is a SCAM!! They take advantage of elderly people!,, FRAUD!,,, same company and one quote $634 and one $199!! I gave the company the Benefit of the doubt and called and talked to a plumbing supervisor. She was very upset and saw everything I said was in writing and she had all my information in the sytem. Even said our conversation was recorded and she would look into this and get back to me. Needless to say NO RETURN CALL. DO NOT USE THIS COMPANY EVER!! I have all the quotes and I'm sure there was no return call as they have no way to explain the HUGE price difference for the same job!! RUN!!!!

James W.

06/11/2018 12:00:00 SA

Service is Real Bad. A tech came out and told us nothing was wrong with the system. I pointed out the A/C isn't cooling the house and the temp has risen to 87 degrees. His response was I don't know what to tell you, I don't see anything wrong He proceeded to leave only to come back three hours later to look again and determine there is a Warranty issue as something is blocking in the system that was installed only two months ago. A warranty person was to come out the next day only to find the wrong person scheduled the appointment and instead of a morning time frame it turned out to be Sometime later . This place is a mess.

Peter T.

10/24/2017

READ MY REVIEW, THEN THE OTHER 200+ ONE STAR RATINGS WITH NEGATIVE REVIEWS! ITS IN YOUR BEST INTEREST TO AT LEAST OBTAIN 2 OR 3 ESTIMATES PRIOR TO USING PARKER AND SONS. IT WILL SAVE YOU FROM HAVING TO WRITE REVIEWS LIKE THIS.

I went to Home Depot last weekend to purchase two Rheem water heaters. I was advised that Parker and Sons was the company used to install Home Depot water heaters. The technician came to my house this morning, conducted a 5 minute walk through of both existing water heaters then spent 20 minutes in his truck writing an estimate. The estimate was $5,538! When I asked the technician how in the world the price could be so high, he responded, that's our pricing on our water heaters. I told him this estimate was set up by Home Depot not Parker and Sons. He continued to tell me the pricing was for Parker and Sons water heaters. The water heater from Home Depot was $850 each, how could Parker and Sons charge an additional approx. $2,000 per unit to install? They said it was to bring my current water heater up to code and pull a permit. I called the city of Scottsdale and they informed me the only cost that would be needed was a water pressure valve ($14) and a permit ($44). The remaining items on my current units are up to code and would easily pass in inspection. Parker and Sons pays it's technicians commission for every job they are on. They will try to increase the price to receive that commission. This is a predatory business practice. Just look at all the reviews on Parker and Sons, they are almost all based on being mislead and over charged.

UPDATE: Angie, please read my entire review prior to responding next time. My main complaint isn't just pricing. I called this estimate through Home Depot to purchase a water heater from Home Depot. The technician quoted me a Parker and Sons water heater based on Parker and Sons pricing, not Home Depot pricing. There is no need to have a supervisor call me. I've already spoken with Paul Kelly, owner of Parker and Sons this morning. I will leave our conversation of the review but I can assure everyone reading this review that I addressed my concern regarding the technician and company of this predatory business practice. He assured me he will investigate and follow up with me.

UPDATE: I just received an estimate to install from Huntington Home Improvement for $750, all parts and haul away of both old units included.

Jeff M.

3/22/2016

I wanted a new A/C unit and decided on the best Trane unit I could get. Their quote was higher than others but I went with them because someone I know works there. It has turned out to be a bad decision. I scheduled a pre-paid maint checkup a week ago for 9 to 1 today. By 1:00 no one had shown up or called. I called and they said they were running late. at 5:30 I get a call from a tech that said he had just gotten the call and was on his way. I told him I would not be home. This is the last straw of many smaller issues that have just added up to what I feel is a poorly run company.

It started on the install. They installed the outside unit so the back with the labels are facing out to my yard. The front of the unit was facing my brick wall!.

I paid by check with money from an investment account. They told me how much I owed and I transferred the $ to pay them. A month later They call me and say the total due was miscalculated and I owed them another $500. I checked the paperwork and they were correct but I did not want to withdraw more $ from my account.

After doing some research I found out the Trane warranty is only good if the systems were registered within a month or 2 of installation. I checked the serial numbers on the Trane site and the thermostat and air cleaner were not registered! they had to do something with Trane and I finally got them registered for the 10 year warranty.

After waiting several months for my rebate check from APS I found out it had never been filed. I called them and was then told it would be longer because APS was now switching over to some electronic version.....

I also had to call them out because water was coming out of the top condensation pipe. They had reversed the drains and that had to be corrected.

So not showing up for a pre-paid service call is the last straw. I try to be flexible and understanding. The service department does not make appointments, the business/finance office did not perform some simple math properly. They installed a pretty good looking unit BACKWARDS so I have to see the pipes and caution labels from my yard. they did not register 2 of the products I purchased cutting the manufacturers warranty in half and failed to apply for my rebate until I called them asking about it.

This is certainly not a company that will get any more of my business.

Daniel R.

7/29/2014

I called Parker and Son's when I had a bad experience with another big AC co. and I am very happy I did. For starters, the rep I spoke with was polite and was more than happy to schedule a free consult for me to compare. The Tech Rep came out the next day and to my delight was very thorough. Jose explained everything in detail to my wife and even called out AC unit manufacture to check if the parts were still under warranty! Wow! The service rep that orders the parts was also very polite. It seems like everyone here likes there job and takes the time to GO THE EXTRA MILE.

I will warn you, they are not cheap. I ended up paying about an extra 33% more for the same work with another company but I'm getting quality work by people I really feel I can trust.

Brea-Anna G.

05/04/2017 12:00:00 SA

I went to home advisor to get quotes for a water purification system. Parker and Sons were their preferred vendor. I received a call from them same day. They were four times more then my next highest quote for equipment and installation. Her explanation as to why they were more expensive, was that the units they offer last longer than the average two year lifespan of a softener. When I told her that my water softener at my house had lasted for 12 years, she snottily replied some people do get lucky I guess . She then further explained that they were more reliable and had 24 hour service where I could talk to someone who speaks English and not Spanish. As the wife of a Mexican American, I found her comment disgusting. Mix that with their price gouging, and I would never hire or recommend them.

Nicole P.

10/13/2016

I have to give these guys 5 stars for coming out practically right away during summer. Our office AC unit stopped working and after a call to these guys, we saw a tech within 2 hours. He diagnosed the problem and fixed it within the next hour and we were cool again. Thank you Parker and Sons for the fast service.

Hemi H.

1/24/2016

I had a sewage grinder pump die on me. I had researched the pump about a month prior when its automatic turnon/of switch was not working and knew the setup very well. The guy who came over to give an estimate gave me a number of misleading answers. Without even opening the pit or looking at the pump, gave me an estimate of $8000!! I had quotes from other big pump companies (like E-one, Gould, Zoeller), who had looked at the job, give me a quote of $4K or less.

These guys are not trustworthy.

Laura B.

09/07/2016 12:00:00 SA

I had work done and was very disappointed. I have holes in my wall that were not repaired after a very long plumbing job. The tech kept disappearing for an hour at a time. A 4 hour job took 8. I will never recommend them.

Robin V.

03/05/2016 12:00:00 SA

The technician that came out was extremely terse and brusque. He was accusing and never did tell us what the issue was, just said it was all fixed and left. I am hoping we don't have any further problems but would not be surprised if we did. Would not recommend this company.

Jodi T.

11/28/2017

In the past I have used this company and had nothing but good experiences. This time not so much. The whole process has been frustrating. For him to do his job we had to turn our water off all day, which was fine but at the end of the day when he turned it back on, he told my father, the water isn't getting hot, must be because the hot water tank is so far away, so he knowingly left us with no hot water and when I called him about a hour later he said he was unavailable and I would have to wait till tomorrow between 9 and 10 when he was available to get my hot water turned back on. He also stated he was the only one in the company who had the tool to fix my problem. How is it that this big of a company only has one tool to fix this type of problem? Ummmm nope! I called the office and let them know what was going on and all they could say was they would email his boss and have him call me. I accepted that answer and gave them a hour to respond. No response so I called back and was told again they would email this guy, which was unacceptable to me because it was 430pm and I'm sure he's already left or going to leave shortly. They finally, after I became very upset with the answers I was getting from them, offered to have another tech come to do a temporary fix until the other gentleman could get here. I'm not a plumber but how is this issue temporarily fixed? And without the only tool the company has? Idk. But They did send a tech out and the problem was fixed. No tool needed..... I understand mistakes happen but being blown off by a company I am paying a lot of money to do a job professionally and properly is completely unacceptable. The manager didn't return my phone call until 1230 the next day. The tech had already come back to my home to finish the job and didn't say one word to me about the hot water issue, which says to me he really didn't care but that's ok to. Their job is complete at my home and I will never use their services again. It's not easy dealing with flooding and unexpected issues in the first place, Parker and sons and the ppl they referred us to caused more stress and I won't be using this company again.

Nicole C.

4/13/2019

Want to give a shout out to Jeremy and Taz and the rest of their team. They replace our collapses main sewer line within 3 days. They were friendly, polite, professional and always kept us informed and made sure we understood things. They also did a beautiful job containing the mess, they had to jack hammer and trench in 3 locations and there was hardly any evidence of the dust and debri. They dug escavated two large wholes outside as well and you can't even tell it was ever done! The put he rocks back as if no one had ever been there. Kudos to you guys! Price was very very reasonable as well after several quotes.

C M.

8/20/2018

I don't normally write public reviews but... My elderly mother recently purchased a townhome. After being in her new home for a few days she discovered some minor isses that needed repair. She called Parker & Sons because of their motto No job is too small. When the technition came she told him that she had a leaky faucet and a problem with the faucet in the shower. The tech told her she also had a leaky toilet and that he might need to replace the faucet because it was a Delta and recessed the estimate was over $2000. Being on a fixed income she did not have the money so declined the repair. A friend of my sister offered to take a look and was able to fix everything for less than $100.

Robert K.

9/16/2016

Thoroughly satisfied. Used Parker & Sons for the first time and was highly impressed. Plumber Craig B. came during the first half of the four hour window assigned. He then proceeded to wow me with his plumbing knowledge and customer service. After resolving the primary issue for which I scheduled the service call, he provided guidance for optimal use on a few other plumbing related devices I own (water softener, hot water heater, etc). I'll certainly call Parker & Sons for my future plumbing needs and will request Craig.

Larry H.

12/20/2018

We have used Parker and Sons for years for our air conditioning service. Brandon Bales is one of their exceptional techs who is very knowledgeable about all things involving air conditioning. Recently he helped us solve a problem setting up a new Nest thermometer.

Leonard S.

12/31/2015

Parker & Sons.... Nice looking cover on the book but the contents leave a lot to be desired. I should have checked their Yelp rating before I called them. Shame on me!
With a house full of Christmas company, my water heater took a dump. A local plumber that my neighbors have used was over committed and just could not squeeze me in. He recommended another local plumber and mentioned Parker and Sons. Left a message with the alternate local plumber who called my back at 8:30pm. He gave me a price and penciled me in if things fells through with Parker. I spoke to a person at Parker. I asked for a price but she could not give me one, only the plumber who is dispatched will be able to do that. I was scheduled for the first call and the plumber would be there at 8am. At 8:30am, I called to find out where they were. I was told they are on their way. 9:30am, I called again as to where the plumber is. I was told he would call when he is half hour out. That would mean after 10? Getting annoyed since my alternate local plumber had me for 11am if I needed him. Then out of the blue, no call, Parker plumber showed at 9:40am. He proceeded to give me a price which was $516 higher than my local guy for the same EXACT water heater, and that was with an Internet discount. Thanked him very much and called the local guy who showed at exactly 11am as promised and he was done, cleaned up and out by noon. Hot water by 1pm.
Unless you are totally up against the wall and don't mind paying through the nose, I would not recommend Parker and Sons. Also BEWARE of a contractor who won't give you a price, or even a ballpark price over the phone. I guess they figure once they have their foot in the door, they have the job.

Mike J.

04/10/2018 12:00:00 SA

My experience with parker and sons last year was terrible. Ironically we got a melvin! The service was so poor they had to refund us the labor money because the ac went out the next day! Sold us a fuse for $40 that we found for $2 at most online. Stick with your reputable local small business. Here they contract Melvins to come and rip you off.

Ro R.

7/25/2018

Great service, speedy response and quality work but only giving 3 stars because of pricing. Nearly $600 to fix a plumbing issue, I feel like that's a little pricey for the work that was done. Not sure how that price compares to similar jobs

Christine B.

05/02/2016 12:00:00 SA

I had a leaking toilet and called Parker & Sons. Two plumbers showed up and after ten minutes let me know that my toilet needs a major toilet tank rebuild. Cost $405.26 and since I used the company before a 10% discount was offered. Their reasoning was that because I had a bleach tablet in the tank, it totally destroyed everything inside. As I knew that a complete toilet is about $220, I declined the service. Instead I went to Central Arizona Supply and asked them for advise. After telling them that the toilet leaks into the bowl, they concluded that all a need is to replace the rubber at the opening. They told me that all I have to do give the chamber a quarter turn, take it out and replace the rubber. I purchased a package of three in different sizes. Cost was $6.30.
I went home flushed the water out of the tank, gave the part a quarter turn and took it out. The rubber showed no deterioration from the bleach. I noticed that the rubber had slipped a little over the rim, leaving a slight gap that allowed a little water to get through. I pushed the rubber back in its proper place and put the part back on. I filled the tank and was moderately comfortable that it would work. It is now six days later and I have no more leaking water. In summary, a trip to Central Arizona Supply and 15 minutes of my time saved me, after the discount, $364.44. I still wonder if they took the part out and looked at it.

J K.

07/09/2017 12:00:00 SA

$600 plus an hour is charging way to much. BBB ethic award winner? Give me a break, look at these reviews, who does he know at the BBB ?

Kirsten P.

5/25/2014

Thomas was so great! He came to my moms house on a holiday weekend, when I couldn't get ahold of any other plumbing company! Very prompt and courteous!
If I ever have any problems they will be the first call.

Yu-Hsien T.

2/15/2019

Horrible experience.
Had my AC stopped working, and called them. The first guy came over and claim the Zone system board is broken, so he by passed the Zone system and open all the dampers (while he claim the dampers are normally closed). He came back the next day and replaced the Zone system board with more than $700 bucks.
The next day, I realized the dampers are all closed while AC is running, so I called them again.
The second guy came over and claim that the damper motor is broken.
He is also claiming that they cannot find any motor that can replace the motor, so they can only replace the entire damper for $1000 bucks each.
I decided to test everything myself and realized the motors are working properly, so I called them again.
The third guy came over and claim only the spring on damper is broken, but they will not offer to fix a spring .......... again they can only replace the entire damper for $1000 bucks each.
Eventually, I found a retro fit motor that does not require a spring and installed myself to fix the problem.
In the mean time, I also realized that Zone system board should only be $200 bucks while each damper should only be $300 bucks.
Also my dampers are normally open instead of closed.
I highly doubt they broke by damper springs and the original issue might not be the Zone system board.

Tim M.

6/30/2015

I was out of town, when the AC fan motor departed this realm. My In-laws, who were watching the place called in Parker $ Sons. The next day the tech came out (It wasn't Parker or any of his sons). He informed them that the unit needed a new motor and fan. Total cost over $1100.00. I'm not an HVAC tech but we had the 2nd unit done for about $500.00, nigh 2 years ago. So I had a bit of a reference point for the price. A friend recommended another company that did the job for $380.00. I guess Parker and sons need to pay for all the TV time, overhead and The Queen of Clean.

Antone B.

2/26/2018

They canceled twice on appointments, waited till the end of the window to cancel .. made promises for following day first appointment still no show...customer service is less than desirable I would never use again

Norm W.

12/13/2017

My kitchen faucet flow has been weak for some time so I called Parker and Sons..What a mistake..I should have read he reviews like I do everything else but I did not this time...Nice enough gentleman arrived and looked over the situation and said that it looks like the shutoff valves are the problem and need to be replaced..He said the valves are frozen shut..I asked how much and we went to his truck to talk to his boss and came back and said 270.00. I said what if this is not the problem what then? He went back to his truck and called his boss again. He came back and said if this does not fix the problem then they will charge me 135.00 instead of 270.00. Well after close to 3 hours he replaced the valves and guess what,,,that did not fix the problem so I am out 135.00 and still faced with the same problem.They then suggested that I replace the faucet and they would do so at a cost of over 600.00..Are you kidding me???????? Needless to say I am going to call a plumber advertised and recommended by PORA in Sun City West like I SHOULD HAVE DONE IN THE 1ST PLACE....Dummy me..Lookout folks advertising on TV is not all that it is cracked up to be...

Andre W.

6/25/2015

Originally had them scheduled for a tune up last week, but received a call from them requesting if I would reschedule as they were swamped. I had no issue so I rescheduled for today. Well, I waited around all day and they were a no call-no show.

I'm not happy and find that behavior very unprofessional as everyone has a cell phone and can call to advise if they will be late.

Not sure if I'll ever recommend or use them again.

Danielle K.

08/02/2014 12:00:00 SA

We first used Parker & Sons in April of 2013 about a month after purchasing our first house. It is an older home so we expected plumbing problems... but not so quickly! We first noticed toilets were draining slowly and then our brand new washer flooded the laundry room. Looking outside we saw the clean out was flooding our patio. Gross! It was a late weekend afternoon and panicked we began researching local plumbers. After calling around and finding that many charged for weekend/emergency service we decided to go with Parker & Sons.

Marco arrived promptly, was professional, and snaked the drain. All appeared to be in working order again, however he did recommend we have a camera inspection (no guys with a camera were nearby at the time) and since it was an older home, that we would likely have this problem again and may need to replace the main line which he estimated to be about $4000. Yikes! We decided to take our chances but of course, almost a year and a half later when the washer flooded for a second time on Weds at 8:30 pm we knew we were in trouble!

We did not hesitate this time and I went directly to the Parker & Sons website and electronically requested a service appointment for the following day (a very convenient feature). I was called Thursday morning to confirm my appointment time and by 5:30 pm Robin was on my doorstep to assess the situation. He immediately called for the nearest camera guy since he replaced three other homeowner's main lines within the last month in our neighborhood. The guy with the camera arrived within twenty mins, explained in real-time what was being seen via the camera, and in no time at all we were told our line was collapsed and we would have to replace it. We signed the estimate for $4000 and the next morning at 7 am the team was back to begin replacing the line. Turns out the rolled tar paper line was collapsed in not one, not two, but four places. Not sure how we had gone so long! Anyways, Parker and Sons did an amazing job replacing the line and putting our yard back together in a timely manner. They were professional and were willing to take the time to explain what they were doing and why - this is why we love them and highly recommend them! You can't beat great service!

Andrew T.

6/17/2015

It is hard to rate their service since I didn't receive any. I wanted to set up an AC maintenance program. I went to their website and thought wow this is convenient I can order it online. I placed my order and waited. 4 days went by and I never got contacted. They took my money but didn't call to setup service. I sent them an email and waited again. Two days later I called to find out what the problem was. I was told they would pass the information on and I would get a call back. 4 days go by and I hear nothing. I send another email and get no response. I had to contact my credit card company to dispute the charge before they actually called me back. 17 days they held my money and never contacted me back to set up service. I don't think you can hire a Melvin they seem to employee them all. Stay away!!

Holly R.

10/01/2018 12:00:00 SA

Terrible Service. DO not return phone calls. They do not show up. Avoid them at all costs.

Gail N.

01/10/2017 12:00:00 SA

They totally over charge for service. Paid $517.00 for a garbage disposal and that was with a discount of $58.00. Talked to another plumbing co, they charge $296.00. Will never use this service again and suggest you don't either unless you want to get ripped off.

Nicole B.

7/26/2016

Called at 11 pm for their 24 hour hour service when our A/C went out. We were told they would call back within an hour. At this point it was 81 degrees. It's 1:00am and call again - oh there was a shift -change. Well guess no one felt like we were important enough to stay on or come to our house or even call back. We call back again and hear this never happens - 10 degrees and another hour later. Ok yeah I'm sure. Well I can say this - we won't be using them even if they do call back now (almost 3am). I don't trust them and we will take away our and our father's maintenance/routine check up services from them so that they can LOSE business. Oh and we were just serviced by them and told everything was ok. Yeah, I'll be getting that money refunded too.

Updated review: received call from manager and a technician arrived at our house early the next day. He was very nice and fixed our compressor. They also offered a plan to satisfy/make up for the inconvenience we experienced as stated in my earlier review. As we continue to have our A/C unit serviced by them I will review again and hopefully feel confident in giving more stars. I can't compare prices as we were not quoted by any other companies. That being said, I did feel the technician was honest and apologetic about the experience we had during the night. I also felt the manager was sincere in his apology for the inconvenience. Thank you for remedying the situation Parker & Sons.

Scott F.

06/09/2011 12:00:00 SA

Not recommended. Very expensive. Tries to push new A/C units and service policy.

I called them to check the status of my A/C which wasn't as cold as it should be. Before they even started the diagnostics, the technician explained to me how much of a money pit my A/C unit was, how the main air transfer shaft was for a different AC unit (no it wasn't!), and how I should buy a new unit. Again, let me reiterate, he hadn't even started inspecting the unit. Also my unit was only installed 5 years ago. (but out of warranty) And the part he said was old and wrong, well it's a custom part that ONLY fits my A/C unit to the hole in the roof. He was totally trying to sell smoke up my you-know-what.

Turns out my unit was low on the freon. The typical A/C guy response is there must be a leak. Well besides that, he said it would cost thousands to diagnose the leak, so I should consider buying a new unit. He must work on commission as was really trying to push this new unit. I told him to fill it up, and if I have problems, I'll go from there.

As for the inspection, all the tests turned up fine. The unit was clean on the inside, motors were running in top order, there was nothing obvious or wrong. Just the low freon.

Anyways, he filled up the freon. Said he put in 5 pounds but only charged me for 4. And the total bill? $400!! Do you know how much freon costs? About $5 per pound. So that's a $380 markup before business expenses. On top of that he tried to push the service agreement virtually guaranteeing another free visit pushing expensive services. No thank.

On the plus side, they did wear disposable booties when they walked in the house.

I don't recommend Parker and Son's. They are big company with high expenses and charge their customers up the wazoo. I see their trucks all the time, and it makes me cringe that I used these guys ONCE. Never again.

PS., check out the filtered reviews at the bottom of all the reviews. It's a rather obscure link that hides many negative ratings.

Lindsay C.

5/13/2010

Terrible! Terrible! Terrible!
Call this company if you want to pay the highest prices in town.

Ralph S.

02/11/2013 12:00:00 SA

I wish there was zero stars. Way overpriced, which is how they don't charge extra for nights and weekends -. you're paying holiday rates all the time. Parts are also several times retail, which explains how they pay for the warranty they offer you.

Remember that all those radio and tv spots aren't cheap and they are running on numerous outlets. Who pays for those ads? You do, of course,.in highly inflated rates.

Stick with an established and reputable smaller company that doesn't have such a high advertising budget they have to recoup.

Daren C.

1/18/2012

I had a rep come out and look at my unit after a failure July of last year. They suggested I replace the unit and sent a salesman out to quote me.

The sales person was honest. That alone was reason to go with them. They mentioned the unit could benefit from some minor upgrades due to the year of the old one and after researching this I found it to be true.

The new unit was installed by 2 techs, one was named Chirs Brown but not the wife beating rapper, who were quick and did clean work. He explained everything and filed my rebate paperwork too.

The AC rocks and so does Parker and Sons.

Donovan W.

12/07/2018 12:00:00 SA

I had a main water line leak. I called them and they said they would be there at 8:30 am. I took a half day off work. By 12:30 no call and no plumber. I called and they said about an hour. Had to take the whole day off work. Finally at 4:30 they show up. They charged me $800.00 to fix a leak that took 2 hours. I asked if I could get a little discount for them not showing up all day and not calling to let me know. They said the manager will call within 2 days. They never called. I give them a 0 for customer service. Beware of these gouging liars. Zero stars for these crooks.

Jaime F.

7/21/2017

This message is for anyone looking for an air conditioning unit. DO NOT TRUST PARKER ANS SONS. They ripped me off and had the worst installers in the business. One of them left shit stains in my toilet. They made a mess all over my house and didn't clean up after themselves. The office girl Casey is a total bitch. Nobody in that company cares about their customers. All they care about is getting their money. They make promises they can't keep. Please share this and let's try to put them out of business.

Shannon M.

12/19/2009

Coming home to a kitchen and dining room full of water was not how I wanted to start my weekend. Nothing breaks on a convenient schedule, and this is what I found on Friday night. Ick.

This was obviously not something I could fix myself, and I was getting pretty close to needing a snorkel or a rowboat. Since Parker & Sons had done some work for me before and there is no additional charge for night or weekend service, I gave them a call. A special thank you to Carolyn for staying on the phone with me as I flailed through the bushes in the dark trying to locate the water shut-off. Let us now have a moment of silence for the beautiful pair of suede pumps that was destroyed in the battle...

As promised, Dennis arrived within the hour. Unfortunately, the issue was not something that could be repaired that night, so he was back bright and early in the morning. I wonder if he sleeps.

He did a great job diagnosing the problem, and developing a solution that did not require tearing up my floor (doesn't anyone build houses with a crawlspace!?). While the repairs required making holes in a few walls (bummer) his work was very neat & clean so the drywall repairs will be super easy. I am happy to say I have precious running water once again, and only in the places it should be!

Terry M.

5/31/2016

My first experience with this company was a positive one.

After five years with the same A/C company, I needed them over the Memorial Day holiday. They charged me double for the holiday service call, and then we're unable to fix the unit. The following day they told me it would be up to two days to get the parts.
(Really? In a city the size of Phoenix, you can't get parts?)

I called Parker and Sons, Brittany was very understanding. After speaking with Nicole in the parts department, she found the part I (thought) I needed in a local warehouse and could get the job done today!

Guillermo S. arrived in a little over an hour. He quickly found the high pressure switch was tripped and reset it. He also checked the rest of the system. There was basically no problem with my unit and I did not need the parts my A/C company was selling me.

These all stars at P&S saved me well over $300.00
I appreciate the honesty for not charging me for something I didn't need.
It's also good to know that they do not charge double for holiday and after hour service.

Ashley K.

6/14/2015

Had Parker and sons come out and do a pre summer AC check up. Four hours after quoting us $1200 for needed repairs to a 4 year old well running unit after our AC isn't working, then they are too busy to send someone out to fix what they broke until tomorrow. Now I'm suck in a hot house unable to sleep. Never using them again.

A A.

2/25/2019

Called and talked to a Kristen about obtaining an estimate on installation of lighting in my kitchen. Let me indicate that my wife wanted to be included in the estimate discussions and we wanted to complete the installation in one week. Kristen made an appointment for a technician to stop by my house on Thursday 2-21-19 after 4PM. On Thursday 2-21 @ 3:30PM, I received a call from their dispatch office stating because of the heavy rain fall they requested a change of the appointment. I was confused since the project estimate was inside a residence and there was no need for the technician to be outside in the rain. The dispatcher told me the rain caused an added work load and that was the reason for the cancellation.
Unfortunately because of other commitments we could not re-schedule the appointment for Friday 2-22 or Saturday 2-23 and my wife was going to be out of town the following week starting 2-25 so I asked if they could come out on a Sunday 2-24. The dispatcher said they do not do estimate work on Sunday. The dispatcher and I ended the call at that point.
I then called back and talked to Kristen again to see if anything could be done to have a tech come out on Sunday 2-24. She checked with dispatch and arranged to have a tech come out on a agreed time of 2 PM Sunday 2-24.
On Sunday 2-24 I did not hear back from the tech who was scheduled to come out on Sunday at 2 PM until he called me at 6:45 PM that day. He was told the appointment had been scheduled from 2 PM to 6 PM which was a surprise to me because I was not informed of the time frame that was set for the appointment. I was under the impression that it was set for 2 PM. I understand that it is difficult to estimate exactly when a tech will be done with each project and that it will delay the appointment time of his next assignment. Actually it would have been acceptable if he would have arrived 1 to 2 hours after the scheduled appointment time.The tech asked me if he should still come out passed 6:45 PM which would have made his visit sometime between 7 PM to 8 PM. Since we were in the middle of packing for my wife's departure on Monday i declined his offer.
The communication and scheduling difficulty I experienced made me reconsider using Parker and Sons for any projects. I have since then agreed to have my installation done by a company that followed through on their commitments in a timely manner.

I gave 2 stars because:

1. Dispatcher declining to make an appointment on a Sunday when apparently it could have been done.
2. Kristen was polite and accommodating and went out of her way to help but I was not informed of the actual time frame spread for the appointment.
3. Assigned tech could have called earlier to let me know if his delay.

J J.

11/12/2018 12:00:00 SA

Terrible. Had them for maintenance contract and work is done poorly. They take no time, pressure you into products you don't need. It's no wonder they have only 2 out of 5....added 11/13 Lynne, I already had a manager call me and their concerns we're not of care either. I thought it could be worked out, but when they disregarded my second request for a call back, my only recourse was to post a Yelp review.

Pat R.

7/28/2018

I've been using Parker and Sons for years. I was signed up on a maintenance plane, roughly $17.00 a month, they come out twice a year. When they come out, they typically try to sell me on something. Usually the cost is astronomical. The gave me a free hot water heater flush. I thought, that's nice. Of course, the guy tried to sell me on a part for my hot water heater. I decided to cancel the maintenance agreement because I thought it was expensive, plus I was tired of always trying to get sold on something. About 2 weeks later, they are still taking money out of my account after I've cancelled. And they refuse to reimburse me. Not my kind of customer service.

Brittany S.

3/16/2018

Huge fan of Parker and Sons! First, I called George Brazil for a poorly flushing toilet. They sent a tech with a cheap auger, which worked- up until the minute he left. When I tried getting them to come back, they said no refund for my money (even though the toilet wasn't fixed) and they'd charge me again for sending another tech. Second, I called Parker and Sons. The tech, Ruben, was extremely helpful! He was able to clear the problem, tell me what to look for in the future, and offered me a 3 month warranty with his business card! So I KNOW that if it doesn't work, at least this company has integrity and accountability.

Megan W.

12/18/2012

I called Parker & Sons for the first time this morning after my garbage disposal decided to go out... of course, just in time for the holidays and family coming to town! So in a panic, I called to see if they would come by that same day to get things back in working order. To my relief they said they would be able to come by that same day, but the time frame they gave me was sometime this afternoon. Luckily I had the luxury of waiting around, but I lucked out and didn't have to wait long at all! Few minutes past noon I got a call that they were to the rescue!

When the plumber arrived he got straight to work looking at my garbage disposal. After working for a few minutes on the disposal, he flipped the switch and voila! it was back up and running again! He even taught me a few tricks for how to fix lil' problems that might occur and cheep alternatives for keeping the disposal clean. Thank you Parker & Sons!!

Bill R.

5/31/2015

I called to have them troubleshoot my R.O. system. Lately I was having to replace filters every month at nearly $50 a set. They used to last 6 months or more. The technician seemed knowledgeable and thorough. After doing quite a few tests, his recommendation was a new, larger, and of course very expensive R.O. system they'd be happy to install for me. He said my system was much too small (despite the fact that it had worked fine for several years). I told them I'd call when the current new set of filters started to fail.

I thought about it and it seemed to me the only thing that would cause the filters to quit working must be an increase in particles in the water supply. I went to Lowe's and got a $30 sediment filter and installed it before the R.O. system. Sure enough, that solved the problem. After 4 months, water is still flowing from the system as well as when the filters were new.

I did learn something from the technician, but it seems like he should have figured this out and suggested trying a pre-filter before expecting us to drop $1,000+ on a new R.O. system. Had he done that they would have had my business in the future. Now they don't.

Robert P.

10/15/2018

I bought two (2) state of the art ACs from P&S five years ago. Along with the purchase was an annual maintenance package which includes semi-annual checks of the AC and heating systems. This also extended the warranty to ten years from five. Of course, there is an annual fee for this service plus a $75 visit fee for any repairs. I have been very pleased with their workmanship and the professionalism of their employees. I have had two (2) thermostats crash--the same one twice--and just paid the $75 visit fee. The best part is that both outages occurred in August, but I received a visit within two (2) hours of reporting the problem. Within four (4) hours, the AC was humming again. Very pleased.

Kermit M.

10/09/2018 12:00:00 SA

I bought a water heater at Home Depot and needed a professional installation. Through Home Depot's lead system, Ted W. came out to do the work and was very thorough and had Senior Plumber experience. The cost of the work was not what you'd call a bargain, but was comparable to other bids and references. From call to Home Depot to installation was less than 24 hours, so only one cold shower later we were in business! Parker and Sons was up front about the labor costs I could expect so there were no surprises and the work was done to code.

T S.

12/19/2012

I would like to think I am not swayed by advertising, but this time I took a chance and remembered the television commercial when I had some plumbing and air conditioning needs. Turned out I should have trusted my instincts.

My plumbing issue was essentially a running toilet, which the tech looked at for all of 30 seconds before whipping out his book and quoting me over $300 for a repair. After my jaw dropped, and I told him that was more than I paid for the toilet, he told me he could put a new one in for $700. I quickly showed him to the door (there was no charge at least), called my handyman (who works at a hotel) and he came over the next day and fixed it for an $18 part at Ace Hardware and $40 for his time.

The air conditioning service also arrived that day. I signed up for the twice a year maintenance and all was great until that tech told me I should replace one part in my older unit. I figured he was already there, so how much could it cost? Fifteen minutes later I was invoiced $250 on top of the $250 I paid for the maintenance service. I asked for the part and dashed into the office to look it up on the internet. Almost every place had the part for less than $40. I felt violated again.

As the last leg of what was a horror story, the reverse osmosis people failed to show, and then when they did, told me my tank was bad BUT oh yes, they could give me a new system today for...drum roll.....$999. The most expensive one I could find at Home Depot was $269. Nice markup on labor once again.

After relaying this story to three managers, one executive and an owner, and receiving 4 apologies, I am still awaiting a refund for the air conditioning repair payment which they promised to send weeks ago. The company defended their charges saying they thought they were in the middle; not the cheapest and not the most expensive. The plumbing manager was the worst; he defended his company to the death, never admitting that my handyman's repair could be as good as his certified technicians. Really? It's a running toilet. It took him 20 minutes and a trip to Ace.

This experience was a complete horror and given the overcharging happened three times, it is clearly company policy and consumers should be really shop around before calling this company. I felt violated at every interaction and was angry at even the appearance of trying to rip me off. Shame on you Mr. Parker (and sons).

John P.

4/14/2015

Quoted me $2000 to replace a $400 pump that was completely repaired within the timeframe of me watching a movie. I complained and they lowered the price to $1600. After a Better Business Bureau complaint, the price became $800. I know enough to complain but I'm sure people get ripped off every day by them.

Jacqueline V.

9/15/2013

Once they get your money they blow you off.I've been waiting 3 days for a guy to come check on the malfunction the BRAND NEW A/C unit is having. They installed it and it's been paid for. A tech called at 830pm last night and said he would be here at 2am!! I have two small children why would I want to have them awoke in the night?!?! We rescheduled for this morning...it's now 6min to 12; that's no longer morning. I'm fed up and will never reccomend then to anyone. STAY AWAY!! They are a rip off with bad customer service.

B C.

9/15/2018

Oh this is precious! Called P&S to check a leaky bathtub faucet. After diagnosing the problem, i was given a $1000 estate. My eyes popped out. The fixture needed to b replaced and blah blah blah. I was like r u f in kidding me. I asked how much it would b if i bought the fixture. I was told $650. Hmmm, $350 for a new fixture. Lol!! Why would it still b $650. More BS. Guy couldnt look me in the eye. I politely declined. Called a friend who referred a friend. $ 20 in parts later and $75 labor, bathtub faucet fixed. Beware!!

Laura D.

7/17/2011

Ac stopped working over 4th of July weekend. Parker and sons came out for 69.00 to tell us we needed a new unit. Sales guy came out and quoted 8,000 for a new unit.

We called our regular guy and he was able to come out even though it was a holiday(we thought he would be unavailable because of the holiday) within an hour and 200.00 we had cool air. Also had him price out for a new unit and was quoted 5,500

will never call Parker and Sons again!

Norman S.

8/30/2018

Thru Home Advisors, they put me in contact with Parker and Sons to replace a cartridge in one of my wall panel showers. An individual came out on July 30th of 2018 and did replace the cartridge, which I had already purchased from the manufacturer, as no other parts were needed from him to complete the work. Upon the completion I asked him to provide me with an estimate to replace a bathtub spout in the master bathroom. He stated that would not be a problem and he took several pictures of the current spout and underneath the side of the tub as well. He would get back to me as soon as he could with a price to install it. That was on July 30th and it is now August 30th and no call from Parker and Sons. I think 30 days is ridiculous to wait for an estimate for a simple plumbing project.

Marty B.

10/21/2015

HIRING A MELVIN IS A BETTER CHOICE!
In the summer of 2014, one of my AC units started blowing hot air on a Sunday morning. That afternoon, I called Parker & Sons, thinking I'd be paying extra for a Sunday service call. I was told they don't charge extra for Sundays. The guy came out and replaced the capacitor and charged me $265. I was OK with that. That price was actually 10% less than it should have been because I got a discount for signing up for their monthly plan.
They started auto-withdrawing $17.10 per month for the plan, which included 2 maintenance checks per year, one in the Fall to check the heater and one in the Spring to check the AC, in addition to the 10% discount on repairs. Last Fall, they did the heater check and that went fine. Early this past Summer I scheduled my Summer AC check. The guy came out and when he was almost done, he told me my fan motor on one of my units was about to go out and asked me if I wanted him to give me a quote. I said that would be fine. He went out to his van and while he was there I started researching replacing a fan motor in an AC unit. I found a YouTube video showing how it's done. Pretty simple and the replacement motor costs about $150. He gave me 2 quotes, the cheapest being $675 INCLUDING MY 10% DISCOUNT! I don't mind a business making a reasonable profit but that was outrageous! I told him I am a big believer in If it ain't broke, don't fix it. If I could get another month or two out of the old motor that would be good. He assured me it would not last more than a few more weeks. I said I'd take my chances (that was about 3 months ago--it's still going).
I decided they were scamming me and I called to cancel my service agreement. I was told they would refund 2 months worth of charges plus cancel my auto-withdrawal. One week later they took another $17.10 out of my account. I called that day and they told me the refund had been issued but they had failed to cancel my account. They told me the account was now cancelled and the current charge would drop off in a few days. That did happen but the refund was $14.20. I called again to find out why it wasn't $34.20 and was told there was a $20 cancellation fee. No one had ever told me that before. I told them I was going to give them plenty of negative word of mouth advertising. AND SO IT BEGINS...

Diane F.

05/07/2015 12:00:00 SA

Very unhappy with their over priced services. Paid $282 for a breaker to my air conditioner. Less than 40 min worth of work, the part can't be more than $20. They have a very complex up-selling program in place. I had to have someone come to the house with a very heavy sales pitch just to be told the price of a hypothetical new unit. After reading the reviews, I suspect and hope my unit that they insisted was on its last legs and ready to fail, will last a few more years.

Sorry I called them, wish I had researched the company better.

Dean J.

08/12/2018 12:00:00 SA

I used Parker and Sons twice in the last twenty years and both times was completely satisfied. Most recently my new thermostat lost power. I called for service at 8 pm Friday and requested a non-urgent service call and set an appointment the next day. They showed up on time and our service man Nester completed the work very quickly. I was only charged the $69 fee and not charged for the fuse he replaced. He was very helpful and gave several tips on installing the new Honeywell Lyric thermostat. Parker and Sons has my future business.

Sandi E.

10/15/2017

I have used this company in the past and it was fine, albeit expensive. This time, they sent me a Melvin. The faucets in both of my bathrooms were leaking. I was charged $700 (!) to repair the faucets, but I was told that they will need to be repaired again in the not-so-distant future. Once the work was done and I paid the bill, I was told not to use the showers for 24 hours. After that period, I used the master bath shower and realized that the faucets were put on to where both handles go turn the same way (as opposed to the correct way where the right handle turns right to turn on the water and the left handle turns left). When I finished, I turned off the water and the handles were all cockeyed, not even close to being straight. I won't ever give this company my money again. They are definitely off my list of preferred vendors for both my house and my investment properties.

Beth G.

12/11/2017 12:00:00 SA

I got their name recommended by My Guy dot com. I needed a full duct replacement. The representative did not inspect the attic or anything, he said that their company would not do the work unless I bought a new HVAC unit too. It was the only way they could guarantee the duct work, so they just don't do it any more without the new unit also. When they called to set up the appointment, they could have told me that over the phone without me having to make an appointment for his estimate, wait for him, and then have him leave in 30 seconds.

Michael C.

4/28/2015

Backed up sewer line that I already snaked with a Home Depot rental a couple months ago. Tech was really nice and he did the best he could. My only beef with the whole situation was that they should have presented me with an option to do a high pressure line treatment BEFORE they charged me $255 to clear the line with a traditional snake. The tech even said that what he did would work for now but the next time I would want to get the high pressure service done ($450). So hear I am waiting for the laundry to overflow again and then I will call back and get charged $450. I would have opted for that service (if it was offered) and saved myself $255.

Bill V.

5/27/2015

Overpriced, cost can vary depending on rep who does the work. That's my opinion. Just read some of the reviews thinking I may be way off but it sure seems that my issue off overpricing is a common practice. Looks like the companies that have to advertise the most are the ones that are on the verge of not surviving. It's survival of the fittest with all the options to review service. These guys will not survive!

Gerry M.

7/30/2018

We had a leak at a joint in the main water line just out from the meter box on July 9th. The line is about 1-1.5 feet under ground. The line did a 90 degree turn (in two 45 degree increments) about 2 feet out from the meter box. The joint closest to the meter leaked. The plumber seemed a little put out that I didn't allow him to replace the entire main line for $3,200. It's a 20 foot length from the meter box to the house. The main line is PVC I guess. He did what seemed to me a bit of an unusual repair for $609. It was an inverted U with four elbow joints out of PVC. His reasoning was that he didn't want to put stress on the main line since he thought the PVC was brittle. When he finished he left the site as a small mound of dirt.

The repair lasted until July 28th, so 19 days. The leak started back up in the same location. I had our usual plumbers, Apple Plumbing, out (they weren't available on the 9th) as I didn't trust your organization. What was found is interesting. The leak was coming from a crack in the inside seam of one of the elbow joints used in the inverted U repair. He either used a faulty technique putting the joint together (too much stress and cracked it) or used a faulty product. Our plumber did a simple straight line repair with copper replacing the inverted U repair without difficulty. The charge was $500 dollars. When he finished, instead of leaving a mound of dirt, he carefully tamped the mound down flat even with the surrounding ground, and raked the landscaping gravel back in place.
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Several hours after this review was posted the plumbing manager called to apologize. He stated Parker and Sons will reimburse us the $500. I found that acceptable and arrangements were made.

Janell H.

9/19/2010

When your AC's out....
And your house is hot...
Who ya gonna call?
Parker & Sons!

Seriously, what a lifesaver! Anyone who has lived in AZ for awhile has most likely had that horrible moment when you realize that your AC is broken and your home is inevitably going to keep getting hotter until it matches the 100+ temps outside the walls. If you're special (like me), you've had this happen multiple times and have experienced the joy of trying to sleep through the night with only a cotton sheet pulled fresh from the freezer as any hope for relief.

When my AC went out this evening, I was certain that I would be facing one of those hot, sweaty nights. At 7pm on a Saturday night, and on a day when Phoenix broke a 30-year heat record, how could I possibly get someone? In comes the handy existing Yelp reviews on Parker & Sons: true to most of the other reviews, these guys rock!

I called the main number, a technician called me directly 10 minutes later and asked some diagnostic questions about my problem. He said he would be there within an hour, and sure enough -- he was! He had the problem fixed within 15 minutes (my capacitor was shot). My technician explained that his shift was on-call from midnight to midnight and that it's not uncommon for them to be taking calls at 10-11pm. This blows my mind since every other time my AC has gone out, companies have told me that there's no way to get same-day service.

They charge a $69 fee to come out, which sounds steeper than some competitors, but if they do any parts or repairs, that fee is waived (so basically if they just need to flip a switch or something they are still going to charge you that $69 for their time, which seems fair). My total came to $199 and it was well worth it for a hassle-free fix and a peaceful and cool night's sleep.

John N.

6/22/2012

What can I say about Parker and Sons? Well, they are truly the best. Last year I had my plumbing and A/C replaced at my home and they have been absolutely amazing. I don't feel overcharged, that I'm treated very respectfully and that I can call on them anytime for help. I recommend them often and all the time to clients and friends and really value their thoroughness.

These people are good!

An amazing company and knowledgeable staff.

Bravo!!!!

Tony P.

12/13/2014

The relay went out on our heater, so we called Parker & Sons. After the Tech came and looked at the unit he told us the relay went out and said he would have to order one because he didn't have any with him at a cost of about $300.00. When he returned the next day to install it the price was now $720.00. We said fine just install it. We were tired of the problem and just wanted it fixed, plus we needed heat. One week later the heat went out again, we called the Tech back out . This time he said we had a leak in the line that for some reason just happened after he worked on it. This time it is going to be $1100.00 to fix. We have now paid $1820.00 for something they originally said would cost $300.00. I will never use Parker & Sons again. They say they will never send a Melvin to your house. But trust me, they sent one to mine.

Carol F.

11/15/2017

I called for emergency service due to flooding of a water line in the bathroom. I was told that no one could come out until 8 a.m. the next day. My husband called a half hour later and he was told that our house would be the first call the next day. No one showed up at 8 a.m. so I called and was told no one could come until 1:00 in the afternoon. I asked to speak to the supervisor and she told me that they will send someone when they can. I asked why I was told three different times by three different people and she got haughty and unprofessional with me. I will never use this company again. They advertise that they will come at any day and time for an emergency. Based on my experience this is not true.

Dennis P.

12/05/2017 12:00:00 SA

I had a back up kitchen sink. Instead of running a auger through the line underneath the sink, there was a chemical that they pored down the sink. $280 for a chemical that opened up the line, but clogged up again 10 days later. They want $2900 to power wash my drain lines. They even had a credit application for this procedure. Other plumbers came in under $1000. So..the moral of this story is this. You don't want a Melvin on your job, you need a bank. This company has to charge high prices, do to covering their 15 second commercial ads that come on every hour.

Cheryl F.

12/10/2014 12:00:00 SA

These people are a rip off. DO NOT USE THEM. GO ELSEWHERE. every time they come out to do maintenance they have over $600 worth or bad equipment that needs to be replaced. EVERY TIME. I got a second opinion and oops nothing was wrong. Plus they overcharge so very bad. Keep looking.

Randy B.

6/21/2018

We needed some repair work done on our residential electrical service panel and Chris came out, carefully inspected the area and gave us a fair quote for the work we wanted done. The day the work was scheduled Chris arrived precisely on time and described what he was going to do. He performed the repairs within the estimated time window and he did it right. The price we paid was exactly what he quoted. Thank you Chris for your hard work in the hot sun, showing me what you were doing and why and for doing a great job!

Lauri B.

10/25/2017

Just had Parker and Sons come out to my house to replace a kitchen faucet...I bought my own faucet...They said the total price for installing for me $550!! Never Ever will I use Parker and Sons and I will tell everyone I know about this shameful company!

Robert A.

9/19/2018

Fast install. Get best pricing. Stand behind work. Installed Water Heater. New Water Shut Off Valve. Drip Pan

Charles S.

07/11/2012 12:00:00 SA

A/c went out called Parker and Sons
They are the best you want it done right call .Excellent customer service
They rock!!!!

Paul S.

10/14/2012

Love this company. I came home late one Friday night in the summer to a very hot house with a broken a/c. These folks sent somebody out to try a d fix it and even though he did not press me to buy a new system as he was not the sales guy, it was obvious I should at least look into it.

The next morning I had a sales guy come to my house and I never felt like I was being taken advantage of - he was very friendly, honest and gave me many options to chose from including the original option of just fixing my old unit.

I bought a new a/c and the I stall could not have been smoother and faster - they were in and out all within about 4-hours which also included ripping out and plugging up a very old evaporative cooler.

I highly recommend Parker & Sons!

Mike W.

9/16/2017

A/C unit was making a loud squealing noise. Technician came out, said the compressor going to need replaced in 3-4 years. Suggested a repair to extend its life. Less than 24hrs later and $450 the issue is not resolved. After reading other reviews, my impression is this is not a reputable company. When I called to make the appointment the person on the other end kept trying to get me to sign up for a annual plan. I refused the offer as it sounds like nothing more than extortion. I would not recommend this company at all.

Meghan C.

7/20/2011

To echo other Yelpers: Wonderful & Professional service. I had an issue with a running toilet. As usual, I turn to Yelp to read user reviews and find out who would be best to service. I chose Parker & Sons. Since I had to leave for hte office, I left this in my visiting mother's hands to handle.

Orlando came over and had the toilet fixed in no time. I also had several other questions (hey, since a plumber was there- he might as well take a look at the fauced- right?) Orlando was very knowledgable, very courteous and very quick. He had to leave to get a special part for the toilet, but did a diagnostic and gave me a quote for the other issues for me to review when I got home. Overall, very happy with their level of service, and will be using them again.

Jm B.

08/08/2017 12:00:00 SA

Parker & Sons gave me an estimate for $650 for work that ended up costing me $250. I called them and asked to speak to a manager to get clarification since their advertising suggest work at a fair price. The manager was not concerned at all at the huge difference in price. I would never waste my time to call them again.

Cheyenne C.

08/05/2017 12:00:00 SA

If I could give 0 stars I would!! I will never deal with this company again! I called them maybe a week and a half a go because my unit crashed. Unfortunately I was not home and the tech tried to tell my roommate we needed a new unit to the tune of possibly 20k, I said don't think so he repaired the condenser and whatever else needed to be done to the tune of 1,400 (which is still out of my range. Not 48 hours later I am back on the phone with Parker having them come out because my unit was not cooling my house down (this was after trying to reach the original tech on his personal cell...which he never did return my call). All seemed ok until today when it stopped cooling AGAIN!! What did I shell out 1,400 of my hard earned money for?! My roommate called them since she noticed it and I was at work...tech called me at 7PM to say he was on his way on my voicemail which I did not get until almost 3 hours later when I had the chance to check my phone (he called my landline also but I don't even think he called my roommate). I called him back once I saw and could listen to the voicemail and he said that its their policy to call each number given once and if no answer move on. I called their main number but since it was close to 10PM all I got was someone at their answering service who would pass the word on to them in the AM. Yeah right and how long before they call me back since I am pressed for time tomorrow (working another 12 hour day). I would assume call them myself especially since I have a few choice words which could include demanding my money back, going with someone else, and reporting them to the BBB (which I WILL do if needed)

Mickey B.

04/02/2019 12:00:00 SA

husbands, dont leave your wives at home alone to deal with these people. a fuse mysteriously blew while the tech was there doing the 79.00 service, then told my wife they cost 250.00, you can buy 10 of these fuses for 35.00 which we ordered from amazon and worked perfectly. he told my wife if she bought the 149.00 mtce agreement then he could replace the fuse under that, he also advsd the inside condensor was dirty and needed cleaning. i bought a can of cleaner at home depot for 8.00, he wanted 450.00 to clean them, took about 5 mins and they werent that dirty anyway. i called the office and the lady was very nice and agreed i should be upset. i told her i didnt want to post a bad review for just one bad actor and she said she would have the general manager call me. i have waited 10 days and had no call so i am posting this. they didnt send a melvin but they did send a con man. luckily i warned my wife not to believe anything they said and not to get anything extra, but he scared her so bad she bought the mtce agreement. this is unfortunately the norm for every contractor we deal with in phoenix. hope this gets someone's attention at parker and sons

chris c.

5/17/2009

I called this place because of its rave reviews on a different opinion site. I was almost sick with worry that this would turn out to cost me several hundred dollars since the service guy was presented with the entrails of my pathetic old swamp cooler strung all over my yard; a result of my misguided efforts to do my own home maintenance.

But that's not what happened at all. The very professional and hardworking young man spent close to two hours working on it, and he even threw in an impromptu Evap Cooling 101 class while he took care of my many problems, which actually weren't all my own fault for once!

I paid the $69 service fee and I was spared any malevolent sales tricks that seem to be so common when an ignorant and powerless homeowner gets herself stuck in such a perilous situation.

My house is ice cold and I am ever so grateful. No doubt I will call them again!

Sarah W.

1/14/2019

We had to call out a plumber for a problematic drain and we stumbled upon Parker & Sons. Thankfully I found them after trying to contact a total of 5 different places with no luck in getting someone out asap or no response at all. Parker and Sons were beyond amazing. They answered their phones on the first call, set up an appointment with ease...... No Hassle. From the call to actually sending out a plumber everything was so smooth! They sent out a plumber within a couple hours and he was GREAT. Ralph was superb. He was patient with me in working around my clients coming in and out of a running business. Ralph kept me informed of everything going on along the way. Unfortunately my drain was in more despair then just a clearing but Ralph advised me on the next steps to take and didn't just give up after one attempt. He worked diligently and tried his very best! I was so thankful. I can absolutely say that I WILL recommend not only Parker & Sons to everyone but Ralph particularly.

Chris G.

4/22/2018

Ben was very professional and caring, made me feel better about an emergency pluming issue. because of him i will be using Parker and Sons for any other homeowner maintenance i have. 6 stars.

Rita W.

7/27/2017

Horrible service. The tech replaced a compressor in our rentals AC. He left the cardboard box the part came in, inside the AC!!!! It was burning! Once it started raining, the rain shorted out the compressor!

Tim S.

08/08/2019 12:00:00 SA

I purchased my RO and soft water system from Parker and Sons after a recommendation by a co-worker. Bryan Junk was the 4th sales representative that I had met with. I was trying to get the best deal and work with someone I could trust. Bryan was far the best sales representative to come to my house. He answered all of my questions and didn't try to hard sell me. We all know that Chandler, AZ water is terrible so he didn't waste my time like the other guys tried to do by trying to scare me into needing a water filtration system, I already knew I needed it but the other guys all want to spend extra time on going through the same this is terrible and you and your family are going to die, not really die but you are exposing everyone to blah, blah, blah. Bryan stuck with me and went over what I needed and wanted. He promised excellent customer service even though there are some bad reviews on Yelp. He gave me a great price and set me up on a 0% interest payment plan. The installation was perfect and I am very happy with my system and their service.

Michael M.

7/17/2018

Parker & Sons are awful. My A/C went out and I have a warranty. They refused to cover the repairs claiming that I voided the warranty because I did not let them inspect the A/C unit 4x per year. They told me it would cost $2,000 to fix the unit. I saved my inspection receipts and proved them wrong, showed that they inspected the A/C unit. Then they told me the A/C only needed a fuse and surge protector, which they installed in 20 minutes. Meanwhile I had no A/C and was in a hotel room with my family for three days while we fought over the warranty and demand for $2,000 in bogus repairs. This company is terrible. Go somewhere else.

Sue P.

3/28/2018

Way overpriced. Called about my water heater as it was still under warranty. Part was covered but they charged me $500 labor. Told me they needed to replace the valve and as a matter of routine would replace the heat tray....parts covered by warranty. They only replaced the valve and said that the parts company would not replace the other part because it was not bad. Why did they tell me they were going to replace it then???? Especially if they usually always replace them together. Labor price was the same! It took about 10 minutes to diagnose the problem and then they left to get the part. Came back in about an hour and replaced the valve in less than 10 minutes. I will not use them again.

De P.

12/15/2017

This company saved us when the Costco co who installed our unit left the state. We were very unhappy since Costco is usually a great place to make purchases. Parker and sons stepped up and honored our warranty. The service reps come quickly and do a great job. Alex, Luis, and recently Clemence Youes. They have tried to improve on the less than quality way the previous company did the original install. When it rains cats and dogs water runs into the house from the a.c. unit. Knock on wood, that problem is resolved.

Kelli G.

12/13/2017

We have used these guys for repairs and a full install. They have amazing customer service and never push or up sell but give great advice! I highly recommend this company!

Cherrie H.

03/08/2017 12:00:00 SA

As we'd previously had them out for an electrical problem, had them replace circuit breakers they said were bad and bought a service agreement, we had them send Todd out to check our HVAC system. Told us all sorts of things were wrong with the system and needed replacing to the tune of $7-8,000. We had our home warranty send us a tech from North Valley Mechanical who thoroughly went over the system and could find NOTHING WRONG with it. We also checked with another company for verification who agreed nothing was wrong with the system. Wow, lying to get business. My husband called Parker & Sons and said to cancel our service agreement as we'll never use them again.

Martin E.

8/13/2014

Parker & Sons replaced a blower motor on my A/C in August 2013 and although it seemed very expensive 1500+, they were very nice and professional. This summer my unit stopped blowing cold air, and they told me my compressor was bad and I needed a replacement compressor or a new unit. They recommended a newer version of the same style unit I already have because of the over/under configuration on the roof and because the manufacturer quit making my model. That would cost 7,500, or a new compressor would cost 2,750.

I called another company for a second opinion. They actually had my exact A/C unit in stock for $5,300 installed, or a new compressor for 2,500. But as it turned out, none of this was necessary.

The other company came out and repaired my unit for $480, vs. the thousands of dollars Parker & Sons wanted to charge.

I showed them the estimate and diagnosis invoice from Parker & Sons, and they told me they could not find ANY of the problems that Parker & Sons had listed on the invoice.

I am afraid I must agree with one of the other reviews on here about them being really friendly and nice, but very untrustworthy. You may be sweating in August with no A/C, but get another opinion!

James K.

6/26/2017

Called yesterday because my hot water heater was not working! on their website, it states Looking for emergency service? Our technicians are available 24/7. Contact us first!. So, I did, contacted them first. the customer service agent tells me, i don't think we can get your hot water restored today. Don't advertise that you have technicians available 24/7 if you can't honor that.

Bob R.

12/28/2016

I spent over 22K on a high end smart AC/heating unit in 2014. After two years of great customer service, my have the mighty fallen. Three days ago my smart AC sent me an email telling me I heating unit has failed and identified a specific fault . I called the customer service line that night and reported it to their answering service. I was told that I would get a call first thing in the morning to schedule a service technician. I hadn't received at call by 8:45 AM so I called again. They scheduled a visit in a 4 hour windows (2-6 pm). The technician arrived 15 minutes outside of the window (6:15 pm). After working for about an hour, he let me know that he didn't know what was wrong - despite having the error code generated by the smart system. He left saying that he would have a technician there first thing in the morning. Well, no one arrived by 8:45 when I called again to the customer service center and was scheduled for a 4 hour window on 9am-1pm. When no one arrived by 1:30 pm I called the customer service center and spoke with a representative and I asked her when I could expect my service visit. The lady responded the technician has your service scheduled. I explained that I was told it would be between 9-1 and I wanted to know when I could expect my visit since it is past 1 pm. She said it was scheduled. I said I understood but that I have waited for 4 hours it his already 45 minute outside of the window THEY set.. and she said do you still want the visit. I said of course I do (I am annoyed at this point), I have no heat for the past two days. I asked to speak with her supervisor since I couldn't get an answer. She tells me to hold on and she will get me one. She comes back and says no one is available, I will email them and have them call you. Of course, I never get a call. Finally, the technician arrives a little after 2 pm (over an hour late). He works for an hour or so and then tells me he can't fix it. It needs a part and that he will have the parts department call me to schedule the technician to install the replacement part. I never received a call letting me know if it will be one day, two days or a week to get the part. I am without heat for 3 nights and I have no idea when this unit will be repaired. Not exactly the service that I have previously experienced. Very disappointing. Quit setting expectations, like a service windows, a promised phone call, and NOT meeting the expectations you set.

Jack M.

03/05/2015 12:00:00 SA

Our water softener has a leak and I passed their booth at my local Costco. I stopped to discuss with Lianne. She told me how great the Ecowater water softener is and how great their company is. She could get someone out that day. She would not give me prices, because every situation is different. The only strange thing is that she insisted that my wife be present when the salesman comes to the house for his presentation (things that make you go hmm).

So, Steve the sales guy shows up (driving a nice Escalade) and has all kinds of pictures of the inside of pipes, in houses with no water softener or the competitors water softener.

The bottom line is that the system he recommended, the ESD 2502 would be $3200 plus tax, plus $200 installation. I would get 2% back on my Costco Executive member card, and receive 12% costco gift card in about a month. He offered to waive the tax and installation.

He was polite and not too pushy when I explained that I was not planning on spending that kind of money on a new system. He mentioned that there are $400-800 systems at Costo, home depot and lowe's that they could install for me, but the resins and valves are not as good and these softeners will likely have to be replaced every 5 years or so.

In summary, Lianne and Steve were polite and knowledgeable. I just wish they would be have told me the price up front at Costco, and they could have saved us both some time. I also think it is a goofy sales practice to request that the spouse be present for the sales pitch.

Clint B.

02/09/2018 12:00:00 SA

Way over priced for plumbing service. Took advantage of my wife while I was away on business. Use a different company.

Christo O.

06/01/2016 12:00:00 SA

The A/C broke and they were at the house within and hour to get the A/C working again after previous company could only manage the time to fix it 3 days later. I needed the A/C fixed since it was already 103 outside.

Roy H.

10/19/2017

I replaced our original water softener with a COSTCO/PARKERANDSONS installed Ecowater 2702R39 to service our four and a half bath house. Our Sales rep was Stein Andersen. What a premier guy. We really appreciated his ability to explain the advantages of the Ecowater treatment system, the install procedures to fit our needs, and outlined the best bang for the buck system for us. He is really a class act. For a sales guy he really is pretty honest. Surprising I know. But true. Thanks again Stein for being a straight shooter. This system was not our cheapest bid but was the best 10 year warranty for the money that we would find. The install was equally painless and professional. Ramesh Turrubiate (hope I spelled that correctly) was a breath of fresh air from most of the plumbers I have contracted with previously. He also works for Parker and Sons and really knows his stuff. He covered the install design that would allow me to build my garage workbench and storage area around his installation. He answered all of our questions with grace and accuracy. Really a nice guy and easy to work with. We have only had our system for a short period of time but are extremely pleased. The COSTCO gift card rebate and credits put this bid well under the bids of other comparative quality water treatment systems.

Cheryl R.

7/23/2014

Quick to come out and look at a plumbing leak to see what the issue was. Unfortunately they quoted me $2200 for the repair. Called another plumber who was at my home at 6:30 am the next morning. Job was done by 8:30 at a cost of $290 parts and labor. Unless you want to pay for their ads I recommend you look elsewhere. The guy told us it was an 8 hour job. If it truly took 8 hours that is a very high hourly rate. Now we know why they did not have an hourly quote. They estimate by the job. They would have gotten $1000 an hour! I really learned a good lesson from this experience. I wonder how many people have been taken to the cleaners by them.

K H.

1/26/2018

Completed their online form for service; received a call within a few hours to schedule. Technician came out the next evening (they were very good about working with my work schedule). I explained that we were not getting heat and the fan wasn't working. He looked at the thermostat and said he could hear the fan trying to come on. After checking the unit, he said that because it was so old, the manufacturer had no parts for it nor did they have other parts that could be used, so it couldn't be repaired. So I asked for some full unit replacement options, which he emailed to me. As the unit was over 20 years old, we were looking to possibly replace the entire system anyway. I also had 2 other companies scheduled to check the problem and provide info for entire new systems as well. The second company came out an hour later, took a look and said, I can fix it for you right now; I have a part in the truck. Within 10 minutes he had the fan working and there was heat in the house. Less than $300 vs. $8-10K for a whole new system. ALWAYS GET A SECOND OPINION!

I specifically called Parker & Sons as they had installed a new system at my parent's home just over 10 years ago and my parent's were happy with their work. I also have used them in the past for other issues and have been happen with their work. This time they missed the mark.

No W.

10/13/2017

We bought the twice a year maintenance plan. The problem is that it takes forever for it to be done by the tech (2.5 to 4 hours) with lengthy visits to the truck for whatever has to be returned like a ladder. The bill takes forever when they are done which is at least 20 to 30 min. in the truck again. There is always something extra wrong with the cooling or heating equipment and they soak you for whatever it is. Today it was a motor over $1100 or an entire new system which is a furnace and AC unit. HUH? It makes me think the system check up tech gets a cut of whatever he can sell. We will never get the annual inspection package again.

Gary S.

6/20/2017

HORRIBLE prices! They wanted almost $1600 to braze one line and fill the system with 9lbs of freon. I called 3 other places and they laughed at that price. It's bad that a local company would rip off their own community. PLEASE be careful with these guys, get a second quote before using them. So sad you can't trust companies like this.

Christina H.

7/29/2017

I would give negative stars if I could. Called them on Friday at 4:30 when I got home from work and realized my air conditioning was not working. Was told I would get a call sometime after 11:00 Saturday, did not give a window as to when someone would be here. At 1:00 PM after not hearing from anyone I called to get an ETA as I had been sweltering in my home. Mind you kids and pets in the home as well. When I called I again was not given an ETA or a window and that someone would call/text 30 mins prior. AT 5:50 PM yes now it has been more than 24 hours and was asked if it was raining in my neighborhood. I stated it was not and was told that a technician was in my area (Desert Ridge) and should here from someone soon. At 7:50 PM still not call. I call again and get the answering service. Then 30 mins later a technician calls and tells me he would need to check his GPS and should be here in an hour or hour and 1/2. What is happening with this company. This was the absolute worst service ever. Wanted to call someone else but assumed my air would be fixed by now. Wished I had checked YELP prior. I had used Parker and Sons in the past and expected much better service than this. Its now 8:35 and I as still sweltering in Phoenix. Funny thing the kids were laughing that a commercial just came on, maybe they should stop spending money on commercials and get their service house in order. They have to have a window. I even made a joke on my 1:00 PM call that it would be done prior to 8:00 PM and the male service person who answer said that would be worst case scenario.

Gary B.

8/23/2019

In all fairness. Plusses and one minus. On the plus side, Eroy and Eddie were excellent. Very well trained. Very competent. Very pleasant to work with. The quality of work was excellent. Very happy. One minus. As with other reviews I read, the price is a little over the top in my opinion. I was charged $488.25 labor to change a fan motor that took maybe 1/2 hour to replace - 4 bolts and a couple of wires. Diagnostics was less than 1/2 hour. They also took pictures and made recommendations for other work. One was to patch some ductwork edges that was leaking with duct tape and seal. I'm thinking they probably had that in their truck and would have taken 5 minutes max - $162.75. Another was to replace a contactor. Again, probably $25 part and a couple of bolts - $164.85. Plus, both times I called the office, I was informed of a maintenance plan that they offered. Had I gone with all of their recommendations, the total bill would have been $1,200, $1,500 before discounts. I've read many good reviews and my girlfriend swears by them. So, just providing my honest feedback.

Melissa T.

07/05/2016 12:00:00 SA

Beware. Parker and Sons runs commercials, heavily, when the temperature heats up here in the valley. They claim to get the job done right with no Melvins.... If you have a homeowners warranty and you call them for a repair on your air-conditioner beware that they may not respond in a timely manner or at all. I had a homeowners warranty and my warranty company called them to coordinate the repair. They said they would get it scheduled immediately and someone would contact me to schedule a visit, ASAP. I called the warranty company and Parker and Sons on a daily basis for over a week. This was back in June, 2012. Temperatures reached 94° in my home on a nightly basis and, knowing this, they still did not respond or schedule someone to come out. I Believe they did not respond because it was not a money maker for them since it was a warranties item which they were contracted for payment at a lower rate. After at least seven days of calling both my warranty company and them for action, I didn't know what to do and called my mother crying, hysterically. She couldn't believe the emotional state I was in and called to let them know that I was going crazy; they scheduled the repair. My AC motor needed replacing, which required a crane and they used that as the excuse for why it took 10 days. They couldn't have known that it would've required a crane because they didn't know my motor was out until they came out to check my AC after scheduling an appointment through my mother. As far as I'm concerned they do not deserve any kind of torch award from the Better Business Bureau because they allowed me to live in deadly heat for over a week before doing anything about the job that I had called on over 10 days prior. They never apologized; they only did the work required by the warranty. I am not one to post bad reviews but continue to see these commercials and I just need them to know that I suffered needlessly and had to pay for a hotel for three days so that I could live in an air-conditioned room after a week of living in 90+ temperatures. You should be honest about your Business practices and you haven't been so I thought I would post this for you.

Diane H.

8/18/2019

Not only did the toilet flood my bathroom but also flooded my master bedroom and master bedroom walk in closet doing damage to the brand new wall to wall carpeting, padding and walls. This flood caused a lot of damage. It was caused by an improperly installed toilet by an private party doing such a rush job in an effort to flip the home for a quick sale. After just moving in two weeks ago, the incident happened. I contacted Parker & Sons in a total panic. The technician taking my call took exceptional attention to my stressful call. He was able to assign a technician to my project in a very reasonable amount of time. The technician who handled my call was very courteous, professional and understood exactly what he needed to do to fix the problem in the most cost effective way. Not only was he courteous, professional and very knowledgeable, but his pleasant and calming attitude minimized my stress. Parker & Sons can be proud of this technician in how he represented the company. This technician is a great asset to this company. I would highly recommend this company for all your plumbing needs.

John L.

5/19/2017

I think I would have preferred Melvin... I don't think Melvin would have tried to scam me as hard! Everything Parker and Sons claims about themselves on their ads is not true. They DO try and sell things I don't need, they DO NOT charge fair prices. In my case they are either incompetent like their character Melvin, or, they are very dishonest.
Here is what happened:
They did a routine check on my A/C unit, said it had a leak in the coil; my unit had no freon. Sent out a salesman who told me a new unit would cost $12,000. I said I will rather have it repaired by them for $3,200. The salesman immediately dropped his price from $12,000 to $8,000! I went ahead and ordered the repair from Parker and Sons for $3,200. A day later I get a call from some other department telling me that the manufacturer of my unit doesn't make that part anymore so I need a whole new (air-handler) 1/2 of the unit. The cost will be $4,400. I called another company and found out that I had no freon leak, just needed a new valve. This other company fixed it, it works great all for $1,300!

Geri B.

4/16/2017

I had Parker & Sons out today. The first employee who came out was reasonable & courteous. Unfortunately, he could not find the problem with a snake, could not find the cleanout, and needed someone with a camera. So - he called out a 2nd guy but assured me there would be no additional charge for this. He gave me a total estimate of $270.00 work, which I authorized. An hour later, another employee shows up with the camera (I would love to tell you their names, and would have reviewed them on Parker & Sons website, but the name on the invoice was Joseph L. and much to my surprise, there is NO Joseph L. on the website (you have to pick the employee to submit a review). So - they are able to find the cleanout this time, run a snake with a camera, and showed me the picture (which, to be honest, I had no idea what I was looking at). The snake cleared the clog, my sinks and tubs drained but that wasn't the end. They told me I had roots pushing displacing a joint on the main line about 6-7 ft down and that it would be thousands to fix (later they gave me an actual written quote of 6500.00). In the meantime, they wanted to hydrojet the drain for an additional 1500.00 which I told them I could not afford immediately. I told them I'd have to pay for just what was done today and asked them to give me an estimate and let me think about the rest. They then charged me 550.00. I questioned this because the estimate was 270 - and the first employee had assured me there was no charge for the camera. They told me It is what it is. Believe me - my head was swirling at this point - upset about a potential major repair - but really feeling like they were trying to gauge me as a single woman. I never agreed to any additional labor or fees - and yet, they still charged them. They did tell me that IF I did the complete repair (6500.00), the 1500.00 would be applied to which I asked them why I would trust that when they had given me an estimate for 270 and ended up charging 550! NEVER AGAIN! BUYER BEWARE!

Robin C.

8/27/2017

My tenants hired Parker and Sons without my knowledge to come and check the AC which wasn't cooling. The AC unit is only 8 years old. The tech told my tenant that a new air handler was needed in the attic. $1400 later, the AC worked for 2 weeks and then quit cooling. My tenants called Parker and Sons back out, and they are now saying there is a leak somewhere in the system and that a whole new system is needed. That's a bunch of crap, they didn't even try to find the leak because they work on commission and are only interested in selling new units. I would have never called Parker based upon their reviews, and I have contractors I use and TRUST for my rental properties. Now I will have to have my people come out and find out what the problem is. My contractor has even suggested that perhaps the Parker and Sons tech caused the leak when they installed the new air handler, but without seeing it, he doesn't know for sure. I will post an update after inspection, but it's highly suspicious.

Emily A.

7/20/2013

The company I work for has used Parker and Sons several times now to come out and service our air conditioning issues.
All of their technicians have been very helpful and timely, however, today when calling their customer service representative, Monica, was not definitely customer service orientated with her attitude or helpfulness. I'm sure they are busy during the summer season but being kind and helpful to a good customer or any customer is valued and highly important in my book.

Robert F.

10/28/2017

Used to be a customer. My latest experience changed that. Had them out to look at the garbage disposal. Tech quoted $600 for a 1/2 HP disposal installed. He quoted $259 to install a disposal if I provided one. Home Depot has 1/2 HP disposals for around $90 and they quoted me $119 to install. Worse, after I hired a contractor to come out to look at it, he turned it on and it was just jammed. He cleared the jam and I ended up paying $0. Parker and Sons tech never even turned it on when he came out. Just looked at the old unit and proceeded to write the inflated quote. VERY DISAPPOINTED to say the least.

MR Z.

10/23/2013

These guys did a GREAT job and went beyond our expectations.
WOULD USE them again, if we still lived in Gilbert, AZ

Dennis C.

8/30/2018

My experience with Parker & Sons has been quite poor. Their technicians seem more interested in sales than repairs. When I called this last time a repair person came to fix a simple problem of a strange noise. He did not even try to hear what the noice sounded like. He immediately went up into the attic and discovered thousands of dollars of maintenance and upgrades that were essential to the health of my AC units. He said I needed to clean my evaporation coils and showed me a video from his iPhone that he said showed how dirty they were. A service technician had been out to check over our system about 8 weeks before and never mentioned the coils. I grew suspicious talked to a supervisor the next day who sounded responsive and sympathetic. He said he would get back to me and never did even thought I called a number of times, but he was not available. I brought in another company that got great reviews in our Mountain Bridge facebook site. The owner came. It took him 2 seconds to diagnose the problem as soon as he heard the noise and 5 minutes to fix it. He then checked and told me my coils were clean. We cancelled our contract with Parker and Sons. Their sales pitch sounds good, but the reality for me was quite different.

Skip F.

10/19/2017

Sometimes you get lucky. When my 12 year old water softener was slowly failing I was wandering through Costco and encountered Lianne who was representing Parker and Sons. During our delightful conversation she brought me up to speed on the ins and outs of water treatment. I had gotten several estimates by the time the Parker and Sons rep showed up at my house. Jason took a lot of time further educating me about the processes and inspecting for installation which, for several reasons, was likely going to be problematic. We agreed on a deal that was straightforward and complete. The price was in line with other estimates but my confidence level here was much higher.
Two days later very competent and polite installers showed up and after a few hour that involved some plumbing re-rigging, they had me up and going. Old equipment was removed, cleanup was perfect and the only thing left was a hole in my garage ceiling and they sent a drywall guy out the next day to fix it. The water quality, in terms of softness and taste is everything I had wished for and expected. I even got a handwritten thank-you note from Lianne. What a nice surprise. These people are on my first call list for anything that they do.

John I.

7/15/2019

This was the shittest experience I have had to deal with in my life i am a caretaker for a disabled women that had a clogged kitchen sink they sent out Not one but 3 melvins and i had to call another plumming company. The company was called out to sneak and unclogged a drain ,Instead i was told they would not unclogged the drain unless i made all these changes to the kitchen sink and gave me nothimg but up sales pitches and a lot of bull crape. What the company should have done was cleared the drain and then give me an estimate on what needed to be fixed. Instead they tried to bully me and and i had to throw him off the property. I would not recommend this company to my worst neighbor. Sorry but they do have false advertising and do hire melvins name taz ,leroy, joe, leroy claimed to be a supervisor and did not the ownes name. Well little did leroy know i already knew the owner. Jack you or your wife feel free to contact me over this you can look up or talk your supervisor and they can give you my number I dont think you will call so ill do my reviews !!! If yelp would let me give you a negative 5 star i would.

Chris W.

2/26/2014

Tough to review ... They have a great staff and do good work but their labor costs over $200 per hour the way I added it up. I made the mistake of researching after they came to the house. I can't afford them and will go elsewhere. Over $500.00 to install bathroom sink & tub spout (they provided tub spout) and a quote of $1050.00 to replace 50 gal water heater...I had it done for $700.00 that's a huge difference.

Debbie H.

05/10/2017 12:00:00 SA

We had a situation that we needed Parker and Sons to remedy when we weren't happy about something they did. They are taking care of it now.

V R.

4/26/2016

Couldn't even ask what connecting a gas line to a dryer costs on the phone - they have to send someone to your house to tell you. If I heard what it would cost I would NEVER ask them to come to my house - Free estimate - not going to happen. I was charged $69. for what took literally took less than 5 minutes. Tightening a nut - really WAY overpriced !!!!!

Freddie C.

12/20/2017

Parker and Sons 3 Strikes You are OUT! Last Feb, moved into a home at Johnson Ranch, the day we moved in a Friday, we noticed a Gas leak in the hot water heater. Called the gas company they shut our gas, called our warranty company they referred us to a contractor, who would not be able to fix the problem til the following Thursday. No hot water for 6 days? So we've see Parker and Sons on tv, etc. Called they came, knowing we were stuck, $2000 for a new Hot Water Heater, had no choice, my wife got us a family plan with them, they came back to check the air conditioner, the tech right away tried to get us to buy a new air conditioner 5 to 8K, no thanks...after checking our air conditioner, he told us it was a matter of time before the condenser went, and that the condenser was running too hot, again tried to sell us an air conditioner, told him no again. My wife wanting to get our family plan used, we called to have our heating system checked, a tech came, started asking questions about our water softener, and how he could get a deal on a new one, I told him to save his breathe, he then asked about the hot water heater, I told him to stop trying to sell us something and check the system, checks the heating system and tells me the thermostat was not working, He then told us to call our warranty company, he could not even open the thermostat and asked me if I had the booklet on it. He also said they could replace it $$$$ A person does plumbing and heating for a living and they do not know how to open a thermostat, I asked him to leave, I am done with Parker and Sons.
FC
San Tan Valley

Mrs. R.

09/09/2017 12:00:00 SA

The service men were friendly, but they sold us a very expensive solar hot water heater that only lasted about 5 years. When we had them out to perform warranty work because the pressure was building to a dangerous level and the high temperature was warping the plastic we were told it would require costly maintenance from now on. They removed the old system, installed a costly new electric one, and left 9 holes in the wall and ceiling that now need repaired.

J T.

09/07/2017 12:00:00 SA

They sent a Melvin like character to do a AC tuneup. Melvin rerouted my condensation dripping to drip at the patio door. Now I have a constant puddle and mosquitos. I called and asked them to come back to fix the problem. They told me I would have to pay another service charge. They definitely do have Melvin like technicians.

Leigh Ann B.

01/11/2017 12:00:00 SA

The plumber that came out to replace my garbage disposal was very knowledgeable and did a great job. The price was 5 times what it should have been. The service was great, but price terrible. I wouldn't use them again.

Jim M.

09/03/2017 12:00:00 SA

Our experience was 5 STAR +++. Without going into a long story, we had an emergency on Labor Day weekend. Parker&Sons was right there with communication at 8AM. A few hours later an amazing plumber named Chris Kelley knocked on our door. He was the best. When you call Parker&Sons be sure to insist on Chris Kelley. That's Chris Kelley.

Elan T.

8/30/2017

SCAM ALERT, STAY FAR AWAY FROM PARKER & SONS, they do a GREAT JOB at advertising and making the company stick in your head, but they are not in the business to help you or I am not 100% sure their techs who come in your home know what they are doing. We had an A/C unit go out, for 2 hours the tech did absolutely nothing and left us in the same exact situation except $80 lighter for a service call. Had no way to add freon, the techs #1 job was to have a SALES CONSULTANT come out the next day to sell us a unit. I told him I would call to set the appointment and I gave my $80 and never looked back. ********** I then called Alan's Air, talked directly to the owner at 7am, Alan, they came out at 11am and freon put in system by 12pm, $250 for freon that P&S qouted me $1600, again RUN FAST AWAY FROM PARKER & SONS, I pray you are reading this prior to calling as I wish I read it first, I do not work for Alan's Air but I am now a customer for life in Scottsdale AZ, 2902 N 81st Pl, Scottsdale, AZ 85251
Phone: (480) 947-0331

Pathways S.

5/18/2017

Carlos M. from Parker and Sons was very knowledgeable, courteous, and professional. My air went out in the evening and he was sent out as the technician. He was very nice, honest, and solved the problem without me having to pay anything more than the service charge.

Richard C.

5/22/2016

Unbelievable... Service technician came to our home and stated $800 to install an A/C fan motor. I had the motor out for him and all he needed to do was install three wires, reattach the fan blade (one bolt) and put the cover on (four bolts). I literally took it apart in less than 5 minutes. The part is $150 and he was trying to take advantage of my wife and I for $800. Never again will I call Parker and Sons for anything... These people are outright thiefs. Good riddance.

John A.

04/08/2014 12:00:00 SA

We received a SRP offer to have our perfectly working A/C unit inspected for $69.00 and in accepting Parker & Sons, scheduling phone call, they came on 4/1/14! No April Fool with an estimate of over $1300.00 to repair a variety of items.

When the service rep left, our A/C no longer worked. Through a family friend we engaged a qualified technician who found the 120 Volt/24 Volt line disconnected.

Problem solved including a new capacitor for $90.00!

We filed a SRP & PUC COMPLAINT WITH PHOTOS TODAY. Be aware!

Courtney D.

3/19/2014

We use Parker and Sons for our home and business, but will be changing soon. It seems that every time they come for routine maintenance, some horrendous thing needs to be fixed. We have new units and old units and the story is always the same. Oil will spill everywhere, the whole thing will break down, the fans will burn out - once one guy even told us our units were going to catch fire. I became skeptical and had another person check our units and big surprise, they needed nothing.

Bill F.

8/18/2016

Avoid this company at all costs. They won't give you any information by phone. We had a plumbing problem that required a $39 part (Home Depot) and less than 30 minutes to repair, but I'm not a plumber, so I needed to call around. This company won't provide any detail, they only quote the job and they insisted on coming out first. Then, when he was here, he quoted us $350+ for something that could take 15 minutes to install. We were simply flabbergasted. Wow, what a racket.

Robert M.

08/01/2017 12:00:00 SA

Another AC company installed a new unit on our roof and about three weeks later Phoenix was hit with massive rainstorms. Our roof began leaking and we called the company asking them to see what the problem was. Their roofing manager saw minor damage to the sealant on the venting but refused to accept responsibility. We called the main office to complain and they did not call back for seven days, even though a second storm caused another leak. We called Parker and Sons, they responded the next day and found damage to the venting and an air leak in the unit. The repaired it the same day. Two rains later, no leak, no problems. if you use the other company they will 'monkey' around with you. Avoid them. Very high regards for Parker and Sons. Thank you, gentlemen!

Michael F.

7/26/2017

my daughters ac went out on a friday afternoon, tech did come out and diagnosed bad blower motor. gave estimate of 950.00 to replace but told her it was an old system and would keep breaking. consider a new unit for 9k. i bought a new motor next morning for a hundred dollars and changed it out in a little over 2 hours. im not an ac tech, called them after i made repairs to ask them if they thought this was right. they told me they get their prices out of a book. said a manager would call me back. never heard from them again

Ian K.

08/09/2018 12:00:00 SA

Ok, first off, I really had no intention of wasting my time writing a review because I assumed that my experience was an anomaly, but the wife kept asking me and I finally did check out Yelp just to see what was what. I had a leak in my line at the connection of the city water (copper) to my residence line (PVC) just off the meter. I have an experienced contractor that I usually call for this stuff, but he was booked and he told me to call P&S. They sent someone out and I was told that I had two options: (1) Repair the connection and have it happen again because it will surely happen because what I REALLY need is to (2) Redo the copper line from the meter to the house. THAT is the BEST option I was told. I waited a considerable amount of time to receive the corresponding quotes as follows: (1) $1,200 to repair the connection or, (2) $7,500 to replace the copper to the house. I said thank you for the quotes, went immediately to the computer, got on Yelp, found a highly rated guy not far from me. ONE hour later, the gentleman was at the house, was clearly experienced with the issue and had a re-engineer connection that was absolutely brilliant. Yeah, a tradesman who actually knows his trade!!! WOW!! Done in another hour after acquiring parts. Had been quoted $300 and that's what I paid (plus a nice tip for being awesome!) NEED I SAY ANY MORE???? THANKS YELP!!!

Brad M.

08/08/2016 12:00:00 SA

Last Friday morning around 5:15am I was woken up by water sensor alarm that was located in the pan at the bottom of my hot water heater. My A.O. Smith 50 gallon tank that Parker & Sons installed in April 2014 was leaking. With the tank itself 2 years and 4 months old I knew it was under warranty. (The previous tank that Parker & Sons replaced back in April 2014 sprung a leak and flooded out my master bathroom, laundry room and garage causing thousands of dollars worth of damage so I wanted to get a technician out ASAP to get this tank looked at and replaced before we had another major issue and flood damage to my home.)

I called Parker & Sons 24 hour emergency number for assistance around 5:20am. The call was answered immediately. I explained the severity of the problem and the leak to the young lady on the phone and she said she would have technician call me right back to assist. By 6:30am, I still had not received a call back, so I called the 24 hour emergency number back again. The lady who answered this time said she saw that I had called earlier in the morning and said my message was passed on to two technicians but was not sure why I had not received a call. I let her know the leak was getting worse and that no one had called me back as of yet. She said she would resend the message out to the technicians again.

The main reason I kept trying to get through to Parker & Sons (rather than reach out to another company) is that since they installed the hot water heater that was leaking I thought they would be the only the only company able to fix it under the warranty.

By 8:00am, 2 hours and 40 minutes had passed since my first phone call and I still had not heard back from Parker & Sons regarding my emergency leak. I then called another company just after 8:00am and explained my situation, I asked if they would be able to honor the warranty even though they did not install the hot water heater that was leaking. The other company asked for some information on the tank and said they would look into it and call me right back. 5-minutes later the other company called me back and said they could honor the warranty and could have a technician with a new tank over to my home by 11:00am. I booked the appointment immediately as I needed to get this leak taken care of and tank replaced before the situation became worse.

About 8:10am, Parker & Sons finally called me back for the first time. The young lady that called was from their main office. I let he know I had an emergency leak that I had called in to the emergency 24 hour number at 5:20am and 6:30am and she was the first person to call me back. She told me that they open at 8:00am. I asked her why do you advertise a 24 hour emergency number if you do not open and call people back until 8:00am? She told me: That you can call the emergency number to leave a message, but we will not call you back until our office opens at 8:00am. (I was so surprised by this response from her I even asked her again to be sure that is what she meant, and she repeated the same information to me again.) I let he know that the two ladies that answered the phone at 5:20am and 6:30am told me that a technician would call me right back to assist with my emergency. She told me: They work for a call center and are not Parker & Sons employees and they were wrong. I will say she was very apologetic along the way.

The other company came out at 11:00am on the dot as they said they would and had the new hot water heater installed and operating by 1:00pm. So I was good to go.

I did call Parker & Sons later that day to tell them what happened to me that morning and asked about the 24 hour emergency number and how that worked. The person told me I SHOULD have been called back right away that morning after I called at 5:20am for the emergency leak and was also very apologetic. I let him know one of his co-workers told me differently when I spoke with her at 8:10am. Again he apologized.

Very disappointing experience with Parker & Sons to say the least. I am still confused how two of the employees from the main office (not their call center) gave me conflicting information on how their 24 hour emergency number works.

Their customer service skills in an emergency situation and time of need were not good at all. Regardless I would not recommend this company to anyone, for a company that has been in business for 42 years I was very surprised how inept they were.

Scott W.

7/20/2019

First off, kudos to the guy for showing on time, being courteous, and knowing his subject. Unfortunately, that is not the norm. My sewage ejector pump in the basement needed replaced. Didn't seem like a difficult job but I didn't want to end up knee deep in indecision on what to do next. I initially called trying to get an idea on pricing (I'm thinking less than 2 hour job), the lady was mostly vague only offering to schedule for an appointment. The plumber shows, does a quick eval, and whips out a computer that spits out $407 labor for putting in the new pump I bought or $2100 to use his pump?! I was so surprised with the numbers I forgot I had a coupon. I could have said no but I travel for work and time was short. The job took 1:15; that's a hefty hourly rate. Expensive pumps cost $500 so that's quite the mark up. He told me those numbers are the company established rates. He works on commission . . . . I would never call again unless absolute emergency. The pricing is outrageous.

A G.

12/02/2015 12:00:00 SA

Fraud Alert!!!!!!!!
I'm not one for posting things on the Internet. However I can't watch one more Melvin commercial about Parker and Sons because I had a Melvin in July 2013. Like some of the other reviews I read that they tried to sell me an air conditioner when all I needed was a capacitor Melvin changed my capacitor in July 2013 and I watched him do it. After he replaced the capacitor it made an outrageous noise and told me the unit needed to be replaced. Witnessing the problem with the air-conditioner myself I believed the unit needed to be replaced even though at the time it was only six years old. The manager from my condominium had another air conditioning company, look at my air conditioner replaced the capacitor and told me that Melvin reversed the wires and there's nothing wrong with my air conditioner. After the capacitor was replaced properly I have had no issues with the unit since then. I spoke to the manager of Parker and Sons (of bitches) back then, who only reimbursed me for their call for service. I asked them to implement a program where the manager confirmed there was a problem with the air conditioner before they want to replace perfectly good air-conditioners. He told me that could not be done.

Do Not Trust these guys!

I would not give them any stars. I can't believe Costco lets them do business there.

Hank D.

12/30/2016

The appointment was set with a four-hour window to inspect our hot water heater. Four hours came and passed with no call, no show. I called them at 4hours and 15 minutes and not only were they very nonchalant about it, but they had the tech call and we were looking at probably another hour, maybe. Very disappointed and will never call them again. Don't know how they could be rated high at all with such poor customer service. Maybe Melvin actually works for them!

Kerri C.

6/21/2017

Our heat pump went out at 5 pm in 120 degree weather. We submitted their online request for service (online saves 10%...) and requested emergency service and a call back. They sent an email saying they would call shortly. They never called as of 12pm the next day. I received a diagnosis from another company so called Parker and Sons for a quote to do the repair. The woman answering the phone said she was sorry but she doesn't have any pricing in office and they would need to send someone out to diagnose. I said I have a diagnosis, I just want to know what it would cost to replace the dual capacitor. She said they don't go off of someone else's diagnosis, we would have to have someone out. I said that's fine, but before I have them out I would like to know how much they charge to replace that part if they agree that is what needs to be replaced. She repeated that they have no pricing in office. I had received an easy quote from another company only minutes before. Why can't you do the same??? No prices until I pay you to come out? Ridiculous!! Very SHADY business practices. Won't call them again.

Janet A.

06/10/2017 12:00:00 SA

Run away from this company as fast as you can!!! My experience is similar to all the other negative reviews. I had the misguided notion that a large company would be reputable. This is not the case with Parker & Sons. Their cost for an a/c repair was more than double what I ended up paying to another company. Also, their tech left the door off my attic unit which had it not caught been caught by the other company the open flame could have started a fire when I turned on the heating unit this winter. Negligent! Overpriced! Dishonest!

Jeff B.

5/21/2017

Wow! Can you say ripoff? They charged me $350 for a REQUIRED water heater inspection by Scottsdale... then never followed through with it. I finally called and they said they made a mistake... it's hard when you install 150 water heaters... I told them I only care about mine, and if they can't follow through they shouldn't take the job. I then asked if the mistake was charging me $350 for the inspection when it only costs $44? No answer... They would put the paper work in the next day. I guess those commercials are really expensive.

karen s.

02/03/2017 12:00:00 SA

I had a complete soft water system and RO system installed in my new Condo. Ramesh did a phenomenal job...added a few extras to make things a little easier. I'm super happy how everything looks and works!

Villa F.

5/20/2016

Recently, we had a plumber come and check out our old leaking water softener. He explained that it would be better to replace than repair. So, he sent over a sales guy (Andy) to explain to us the low, medium and high end models of water softeners that they offer. It was a pretty pushy, hard sell on the part of the salesman. The price was so overblown that I immediately escorted him to the door on the advice of my spouse. It seemed borderline unethical. The salesman became visibly upset and gruff. He tossed his business card on the table instead of handing it to me like a gentleman should. He shoved his notes across the table at me and said to make sure and show that to your spouse...I think this would have gone differently if he was here for this because I am not sure you understand the information. Excuse me? Just because I was the wife and not the husband...that means I don't understand? I understood completely and was not going to be run over by a pushy sales guy. I can see how that might intimidate others. (He also made a derogatory remark about our living situation. Um, offensive and none of his business.)
We have had good dealings with them regarding our A/C in the past but the plumbing experience was a poor one.

Kimberly B.

05/12/2017 12:00:00 SA

Let me just say if 0 stars was an option I'd pick it. Parker and son put a brand new unit, duct work ectera on my house in 2013. I had a maintenance plan with them meaning they came out 2x per year to inspect the unit to ensure everything was good. Last winter I needed something replaced in my heater and it would cost me $250. I ignored it and so far so good. Well yesterday was my ac inspection. Those bastards told me I need over $650 in repairs!! I denied any repairs and called Sure Temp to come out and inspect it. They told me everything is in good working order. Sure Temp also showed us the readings from the AC unit and we compared it to the invoice from Parker and Son. They LIED!!! The readings were lower today so PARKER AND SON FUDGED THE NUMBERS to make it look like you need to fix something. I have completely dropped them as a company. I hope no one uses them, they are only out to get money from you and ripe you off!!!!!

R S C.

1/20/2017

I have used Parker & Sons in the past and have been satisfied with their service. However, my recent service call was the biggest rip off I've experienced in a long time. Plumber spent about three hours clearing two drains of minor clogs, restoring water flow by cleaning out a cartridge and replacing about $50 of toilet parts to solve a leaking tank. The bill - a shocking $828.00. That works out to about $389.00 per hour. I'm not sure if this was just a rogue plumber or if they have switched to predatory pricing for their services.

L S.

08/06/2016 12:00:00 SA

I made an AC appointment 9 days in advance, took work off to be home and they call me 30 minutes prior to my window because they need to reschedule. I am unclear of what an appointment is for if they are call to say they can't make it. I planned ahead knowing I was not able to be home any other day, but the caller acted as if this wasn't a big deal nor poor customer service. Time wasted, money wasted and I will not be using this company again. Take your chances.m but they won't apologize when they call. Now I am hot again for another few weeks because I can't take another day.

Lynn T.

4/26/2017

I purchased a hot water heater from Parker and Sons 4 years ago. Recently the pilot light went out and would not stay on. The technician from Parker and Sons got it going and it worked - for a few days. He had told me at the time that if it went out again it was not under warranty and would cost me $346 to replace it. I contacted another company who did get the part under warranty - cutting the repair cost less than half. For a company who advertises it received the Business Ethics Award. I don't think this is very ethical.

Stacia L.

12/30/2016

This company has come to my rescue twice in 6 months. The first time my AC went out 2 weeks into my move into a new home twiddle dee and twiddle dumb were sent to my home by the warranty company. After they quoted the most expensive replacement, damaged my attic access and claimed they knew nothing about the nest thermostat I knew it was time to call a professional. That same evening, Parker and Sons sent an awesome tech who temporarily fixed the issue to accommodate me and ordered the part needed (1/3 of the cost from the previous company). We came home to a water tank leak after Christmas. Once again, this company came to our rescue. They are professional, deliver on their promise and are courteous. I highly recommend this company.

Frank G.

7/17/2017

I called to schedule a regular maintenance 3 weeks out because they were so busy. Took the afternoon off work because I had a 2-5 time slot. They called at 3pm to cancel my service because they had higher revenue emergencies come up. No apology. Just an offer that we could reschedule at the earliest another 3 weeks out. Never again will I call this firm.

K O.

08/06/2016 12:00:00 SA

Parker and Sons said we need a new AC unit for $15k. That was 6 yrs ago and we still haven't replaced it. Get a second opinion!!!

David M.

07/01/2017 12:00:00 SA

I called them for a quote to change out a toilet tank float kit and the wall shut off. They wouldn't give me a price over the phone and insisted one of their plumbers come out to quote it. The float kits run about $30.00 and the shut off valve about $15.00. So parts of $45.00 per toilet and I had 2 of them to do. Total price to do the work, $700.00. They wasted my complete day! What a joke! Beware of any company that won't give you a quote over the phone for a standard simple repair like this. I will never call this company again!

Jonathan H.

6/25/2013

Hired them to come out to find my outside drain to empty my pool. Was told they could use a camera in the line and tell me exactly where it was. I was charged $300. and was told it was under the wall in front of my house. The local pool guy used it before I moved there and there are several houses just like mine and it is NOT under the wall.
Some are close to the house and the others are outside the wall. Outside my wall is thick ground cover so I needed know exactly where it was so I would not destroy my ground cover.

I called to complain that I spent $300. for nothing. I called three times. My call was never returned. I will not use this company for any other service. You don't do the job, yet still charge the customer. Then don't return a call to discuss the issue? Don't call them to find your drain because they DON'T know how to do that, they just know how much to charge.

Montana S.

3/16/2017

Beware!!! I received an outrageous bill for replacement of a Moen shower cartridge. I called several times asking to speak to a manager or supervisor concerning my bill and after 5 days, had still not received a callback. Only after sending two additional e-mails to customer service did I finally get a plumbing supervisor to send an e-mail response to my written complaint. No one ever called to talk with me as requested. Without even talking to me, the plumbing supervisor's email said they would be refunding $100 for being overcharged once my check cleared.

Here's the issue. When we called to schedule a service appointment, WE ASKED what the charge would be for replacing a leaking Moen shower cartridge and were told they didn't know but the $79.99 service charge would be applied toward the replacement. What we received was a bill with no TIME, LABOR, or PARTS breakdown, just a bottom-line amount we owed! When I asked for a valid invoice showing the time the technician had spent on the job, the labor rate, and the parts costs, I was then told they had SET PRICES FOR EACH JOB. He refused to give me a labor rate or actual parts cost with or without markup! Did you catch that? SET PRICES FOR EACH JOB, but they won't tell you those alleged set prices when you ask! So how do you get grossly overcharged with set prices for each specific job? No response! No response to asking him what the set price is for replacing that cartridge. No response to why they wouldn't tell us up front what the costs were when they supposedly have fixed prices! Bottom-line: Beware of this company's ethics and honesty!!! Cutesy commercials portray something quite different than what you get!

Josh O.

06/06/2014 12:00:00 SA

They told us at some point last year that all the capacitors were low in both the outdoor units and the attic fans. I have since removed the outdoor cap that they did not replace. It measures 59.8uF and the spec is 60uF. This test was done with calibrated equipment in our shop at work. This cap isn't even close to being low. Not only are they charging ridiculously amount for labor and parts, but they are lying too?

Robin P.

6/23/2014

If I could give zero stars I would. Our AC stopped blowing air into the house on Saturday afternoon. We called remembered Melvin and decided to give Parker and Sons a call. When the serviceman showed up he went straight to the attic. Hew was up there for maybe 20-30 minutes. He took a video of what I am assuming is the coil in our attic. He told us the blower was dead and that our coil needed to be replaced. My husband asked him if the coil could be cleaned (we've had it done before), the repair man said no, this is way beyond cleaning He told us for waht we would be spending to replace the coil and blower motor we could get an entire new unit financed. We decided to get a second opinion. It was hot this weekend but it was bearable and we were willing to wait for a second opinion.

Our second opinion came at 11am on Sunday and he came to us on a recommendation from a friend of my husbands. He went up and did his inspection. He confirmed that our blower motor was in fact dead and needed to be replaced ($400 for a brand new replacement) and he could clean the coil and make it shine like new ($175). The so called soot that could not be cleaned because our coil was so far gone ended up being normal dust that turned black because the unit iced up. What happens when you wipe away dust with a damp cloth? It turns black! After about 2 hours of work and $575 later, we had our AC back up and running and did not have to finance anything to get it done.

I do not understand WHY, this company and repairman felt the need to come into our home and rip us off. I have read the reviews on Yelp since this happened and there seems to be a pattern. The idea that someone scheduling a call and the repairman that gets the call are both possibly making a commission off the upsale of equipment that is not needed really makes me mad.

I WILL NOT ever recommend Parker and Sons to anyone. If I had not been initially panicked about the idea of not having AC on Saturday night, I would have taken the time to check the reviews for Parker and Sons online.

Bill G.

05/11/2015 12:00:00 SA

I had a service contract with them years ago and was very happy with the service (its the only reason I'm giving them 2 stars). Recently I decided to replace my old AC with a new unit. Based on my past dealings with them I decided to use Parker & Sons. It was guaranteed money for them, all they had to do was give me a quote.

Their salesman showed up 10 mins. early to our 4:00pm appointment & instead of waiting he left. I showed up 5 mins. early & found his business card shoved in my front door. When I called Parker to confirm that we still had an appointment for 4:00 I was told I had missed my scheduled appointment time & would have to reschedule. I pointed out that it was still 5 mins. before the scheduled time. I was again told I had to reschedule and the best they would do was get someone over to me as soon as someone was available, with no guarantees of when that would be. I told them that I had left work early to make it to our 4:00 appointment & would not be able to do that again any time soon so if they wanted my money they had better send someone over immediately. They declined so I took my money over to George Brazil instead.

I'm glad the economy is so strong that companies like Parker & Sons can afford to bypass $6,000.00 sales.

Freda P.

8/13/2015

Should be Parker and Cons! Tech saw instantly I was new to desert, moving boxes still in living rm & I was panicked! No a/c and 115 degrees! He took 1-2 min to go on roof and back & said compressor and fan were fried! Over $4k to repair and $5-6k to replace! Called second company, that honest tech repaired a/c in approx 10 min. He couldn't believe how any honest a/c tech could have misdiagnosed my a/c like that! I am also calling BBB and telling everyone, THEY'RE CRIMINALS!

Bob B.

7/30/2016

Mr. Parker and/or sons,

I called at about 7:00 p.m. on Wed. 7/27/16 to see if I could get someone out to fix my a/c that stopped working. I was told that someone would call me in the morning because I have 2 a/c's on my home and only 1 was not working.(I was ok with that). At 7:57 I did get a call and she told me that someone after 9:00a.m. would call when he was 15 to 20 min. from my home.. WELL........at 11:33a.m. I called back to your office to see what was going on and I was told the job the repair man was on was taking longer. So at 2:59p.m. I called again and was told the same thing as before and not to worry, I'm still on the list but would not or could not tell me WHEN I might get the call from the repair guy.. So after waiting 7 hours and still not knowing when and if I was going to get HELP I called someone else and they arrived at 4:30 p.m. and the repair was made. I almost feel like I did have Melvin on the job today!!!!
Bob Burns
480-620-3557

J R.

7/26/2016

Highway robbery. I called them out for a leaky kitchen sink. Nearly $400 and they did nothing, the sink still leaks. They wanted $1400 to replace a $150 garbage disposal and swap $12 sink pipes. Do not use them they are rip off artists. They sent a Melvin.

Harold F.

4/28/2017

Took three tries to get someone out and in my opinion work done was excessively over priced. However, no problem with tech that was sent out

Mark L.

02/07/2016 12:00:00 SA

Last week my water heater went out. In a panic i called Parker & Sons. The call was taken by a very professional staff member and told me a tech would be out today. I had some other appointments that day and she was great in offering me a solution. I would give her 5 stars. I get a call from the tech about an hour later telling me he is on his way. On a side note he mentioned from his experience with water heater i this area, Mesa, I should just replace it. he will explain when he gets at my home. Odd i thought he is jumping to an unusual conclusion without even looking at the heater. Tech arrives, nice guy. Name Chad. Begins to tell my horror stories about elements rotten down to nothing, electrodes corroded down to nothing. Mind you this was after i told him i had not serviced the thing since i bought it 5 years ago so i can understand where he was coming from. Again this was all after he had been on site for 5 minutes. No inspection was carried out. He even said this is what he would recommend to his grand father. Weird thing to say. Anyway. I asked for an estimate. $500 to repair and $113.87 to repair. Yikes!! Ok so long story short..Went to lowes talk to the folks there. Was advised to check the elements first. With the help of my neighbor we drained the heater, placed the elements (by the way the old ones were spotless and in great condition) and reset the water heater. yes the thermostat had tripped. That was the reason it was not working. There was nothing wrong with it. Just needed to turn it on. Very unfortunate experience. I thought i could trust these guys. I plan on calling to let their management team know. Feel this is only fair.

Blake T.

07/06/2015 12:00:00 SA

Crap, should have checked the reviews. Used them in the past and found them pretty honest compared to Chas Roberts. They really try to sell you on new units when they don't even wait until the part they fixed has worked. They didn't even do the proper leak check to see how severethe coil was leaking, their solution...buy a 7k new unit. My unit runs but they tried to tell me cosmetically it was in poor position, what kind of testing is that? Paid 300 bucks for a capacitor and I'm not even feeling good about that now. Definitely going to shop around now and not bother with this company again. Shouldn't have believed the commercials.

CentralPho M.

04/10/2011 12:00:00 SA

Parker and Sons does ok work, but I wanted to mention that they own the ToFixIt! referral service. They're not an unrelated company. I've had them out three and they were great the first time, just ok the second time and not so bueno the third time. when I found out they owned To Fix It! I decided not to use them anymore because I thought that was really seedy (which was in line with my experience from their third visit). So, I'm done.

Denise A.

8/28/2011

I feel badly when a family business spends decades earning a reputation and when the business is sold, the new company dishonors those ethics. My husband used Parker for many years. Two years ago when my husband was unemployed we had Parker do a $600 AC repair and the tech proceeded to be pushy about a new unit.
This summer (2011) our 18 yr old AC finally died. I warned my husband that Parker and Sons was not the same company they used to be, nor is their reputation. Parker came out (unit noisily limping along) and diagnosed a $1,400 list of things they could fix. They had the record of our previous repair and they knew that no one is going to spend $1400 on an 18 yr old unit. So, needing a new AC unit was not a surprise. Parker's business tactics were the problem. 1) the repair bill was highly inflated. We checked out each and every part and cost of labor on the list. Each item averaged 3X what the real repair would cost. Parker was simply guaranteeing that we would spring for a new unit and not a repair.
2) the salesman that came out and reviewed what was needed and estimated the [new unit] costs made a big deal about being a former police officer. I wasn't impressed. If anything it made me suspicious.
We literally sweated through the next week using ceiling fans and the pool and it was well worth it. We asked everyone we knew at church and work for referrals. We got 5 bids from viable contractors and the total replacement was $2,000 less than Parker's estimate. My father was a general contractor and owner of a large company, so I am not necessarily interested in the cheapest bid, but the less I know about something, the closer I am going to view the style and methods of the company.

Michelle L.

03/07/2012 12:00:00 SA

Very pushy and always trying to sell something. First it was to buy the package b/c it was cheaper - one visit for A/C service is $99, two is $129. With other companies a visit is about $60 so they just upcharge the first visit and push the package for 2 to tie you in.

They do good work, but be ready to say no and to pay more than other companies.

Raegen S.

04/05/2008 12:00:00 SA

i dont have good things to say about them... i had a salesman come over and tell me all the things that were wrong with my a/c and then give me a proposal for 7 grand. the funniest thing was that it was my a/c was only 4 years old. i was trying to figure out what i could do in order to be more efficent for the summer.

so as to keep them in check i asked my normal a/c guy over to let me know what i can do. turns out that i re insulated parts of my cealing... put in fans and added some shades... all much cheaper then a whole system. i feel that the person i dealt with only wanted to sell me something. by the end of the hour that i dealt with him i realized that he was taking fake measurements in order to kill time and act like he was doing something.

if you are gullible don't use these guys. they will try to take advantage of you!

Dan T.

07/10/2011 12:00:00 SA

I had an appointment scheduled for over 2 weeks to come by on a saturday, when I called and confirmed i was told they dont provide a service window. Im thinking what am i supposed to do stay home all day until you get to me. Basically i was told yes, that they could only provide a 20-30 minute confirmation call to ensure i was home when they were about to come. So i bit and waited... 24 hours later i still havent gotten my service call confirmation. How can a business treat its customers like that?? Having a we'll get to you when we get to you mentality is absolutely pathetic. I would NEVER use them again or recommend them to anyone. I called Denali services and they came that day... Gee customer service who would have thought. Save your day, time and frustration dont even bother choosing Parker and Sons

G.D. L.

8/29/2015

My husband is in the end stage of COPD, and I had major surgery in May, and we are seniors--Parker & Sons looked at us and saw $$ signs. Parker & Sons installed a Day & Night heat pump/Coleman electric furnace on 7/24/15, after telling me that a new compressor for my 2006 York would cost $3500, but I should replace that OLD, inefficient, air conditioner, and it would only cost $7000. It was an excessive heat week, and we needed really needed the air. The installers left screws and sheet metal pieces and wires laying on the back porch and in the yard--right where my dog would have stepped on them. I cleaned the installation area--not their installers. I was given a customer satisfaction form to fill out, except it was already filled out, and he only wanted me to sign it! Then I check the Day&Night literature, and it says the units must be compatible or they won't be energy efficient, perform correctly, and it may shorten their lifespan. And, the furnace is not a Coleman, as I was told, but is Mortex Manufacturing, Fort Worth, TX, So far, no one will verify if these units are compatible. On 8/26, I get a call, and Manny claims there was a mistake in the paperwork and I owe another $500. After a lengthy discussion, including all the problems I've had and my willingness to go to court, Manny agreed to waive the $500.
For $7110 (about a $2000-$3000 overcharge) you'd think these units would last longer than 36 days! The unit stopped cooling 3 times in 2 weeks, and continued to do so until I called Parker&Sons Thursday, 8/27/15. The new installation specialist said it was the timer, and removed it. The unit works without it, but he tried to convince me I didn't need it. I'm not the stupid old broad he thought I was, and I told him I wanted it replaced. Then he tried to tell me installing a 15 second timer he had in the truck, would be just as good--it doesn't even come close. It will be Monday before the necessary part comes in. They don't have parts for the units they install?! In addition, this new installation is very loud, much louder than the OLD York air conditioner. Sitting two rooms (30 feet) away, we have to crank up the TV every time the air comes on. We are very unhappy seniors. Their plumbers were expensive, but gave a quick response and the work was done right. Even so, I won't use Parker & Sons again. I've got one of their family plan maintenance programs, and I won't renew it.

Marion H.

11/20/2018

If you are a single woman in need of a water heater or any other sort of plumbing service, do not use Parker & Sons. They will assume you are an idiot and try to take advantage of you by overcharging for their products and services. I needed a basic 50 gallon electric water heater replaced in my easily accessible garage. The technician told me I was looking at $2,000. But wait, he would give me a $500 discount they only give to consumers who purchase their yearly maintenance plan. He also tried to sell me on an expansion tank for an additional $300 (when I can get an expansion tank kit for $50 at a home improvement store). Come on, really? Do they think all women are complete airheads and don't know how to use Google? I had a general idea beforehand of what to expect to pay, and the amounts he was coming up with were absolutely outrageous. Oh, and I forgot to mention that he also gave me the option to buy a water heater on my own and Parker & Sons would install it for $600. Are you kidding me???!!! I immediately made the decision to look for another service provider. I stumbled across Newtech Plumbing Solutions. Their prices are clearly advertised on their website . . . $695 for a 50 gallon electric water heater AND installation. I thought this was way too good to be true. But sure enough, Newtech Plumbing Solutions came out the very next day and installed a water heater in under an hour for the exact same price quoted on their website. Thank God for honest businesses like Newtech Plumbing Solutions. I don't know what kind of BS Parker & Sons is trying to pull, but consumers beware, especially if you're a woman!!!

Sandy M.

7/24/2014

Just had Marco out to our place, first time in years we've had someone do a thorough job and get our ac fixed correctly.

Anthony J.

6/25/2015

I am writing this review. To caution anyone that wants to do business with Parker and Sons. They came out to fix an AC problem. They charged me $315 to fix the problem then it broke again about a day an a half later. When I call them back again they sent some other individuals out to give me a whole list of other things they felt like my unit needed which they said they didn't even know if that would fix the problem but wanted to charge me an extra $1000 or replace the system. There Melvin! Should have told me this the first time when they came out not after I had asked them to come out again because they didn't fix the problem the first time and had already charged me the extra money! I am definitely staying away from this company in the future!

Synthia D.

1/25/2017

Parker and sons misdiagnosed my Carrier heat pump! I was quoted a $1480 repair to replace a gas valve and igniter...eeks! The technician highly recommended replacing the 10 year old unit which would of cost me thousands of dollars, I didn't have due to becoming a widow 6 months ago and paid high funeral costs. I thought I could go the season without the heat but it became too cold in January 2017, so I called Gott AC. They said it was misdiagnosed and replaced a control board which was a third of the original quote from Parker and Sons. PLEASE get a second opinion when quoted an expensive repair or replacement!

Karen H.

05/07/2015 12:00:00 SA

Do not use Parker & Sons...after having a contract with them and getting all the bi-annual check ups I've finally came to my senses and will never use them again. The techs are constantly trying to talk you into buying unnecessary parts and services. I give them one star for coming to your house quickly. After that I say what a lot of other people say. They are major crooks!!!

Marguerite A.

09/07/2018 12:00:00 SA

we saw and ad on tv for a 79 dollar to check out our air conditioner. they came out and said we needed freon. spent 626.40 on 8lbs on freonon 8-19. we noticed on sept 7 that our airconditioner kept running.called another company they came out today and said we had a leak. opened our lower withen 2 seconds found our leak where parker brothers said it would cost us 1500 to find the leak where it took the company 2 seconds to find the leak in the coils.stopped our long term 11 a month with them

Conor M.

09/06/2014 12:00:00 SA

After being told there would be no charge for an estimated we scheduled an appointment and after waiting 4 hours for them to come they call and tell us that they will need to inpect the sewer line with a camera and it will cost $400.
DISHONEST

Jennifer P.

05/01/2014 12:00:00 SA

We purchased a water softener through Costco/Parker & Sons. Len, the sales rep was accommodating to our schedule and need for him to return later in the day in order to allow us time to decide prior to purchase. He was also very knowledgable in the product. They then were able to come out when we needed to install. Jason B. was awesome! It turned out that we needed a few things fixed to our prior loop/plumbing etc. and Jason and Parker and Sons took care of it! Our experience was very professional and timely. We look forward to using Parker & sons in the future if needed! I highly recommend Jason B.

Ten K.

02/01/2018 12:00:00 SA

Do NOT EVER consider even bothering with calling this company.! This is NOT a great local business, actually they are the WORST LOCAL BUSINESS, they are incompetent, left hand has no clue what the right hand is doing, they misinform you, they lie to you, just so they can get the call and send the tech, now once that's accomplished, when the service tech arrives the whole story changes 180 degrees, and you're up against the wall, they try to corner you in, so you have no choice but to accept their ridiculous fees, this is the story, one of our tankless water heaters stopped working, I called them since they were the ones who installed the units and serviced tham in the past, and I was told the units are 4.5 years old and have a 6 year warranty, so they are under warranty, even at that time the lady that I spoke with was trying very hard to sign me up for a yearly plan of some kind, very pushy.! I said no thanks, we'll see after the water heater issue is dealt with, so now, when the gentleman who came to my residence arrived, the warranty for some reason evaporated, further more, he even told me that, quote I was never trained to work on this unit yet, they wanted $275 to (get this) TRY to find out what is wrong, however the $275 would have only covered 2 hours, so I asked, what if the 2 hours are up and still no answer to our problems, he said, well then it will be more money, PARKER AND SONS am not a PAID training facility for Parker & Sons technicians, you'll have to get your paid training somewhere else, the technician just turned around and left, no bye, sorry anything of that sort, very professional I have to say, so what I do.? I call the office of Parker and Sons and ask for a supervisor, after some time on hold, a guy answers the phone with Jeff nothing else, no intro nothing, eventually we figure out that he is a supervisor but has no clue as to what is happening, well, the problem with this is that the tech called his supervisor 3 times from my residence, so someone did know what the issue was, but they did not according to the supervisor I proceed to tell him the story of the water heater and warranty and all of that, and as usual, he goes, well I have to investigate, really, you do? So in other words we gat absolutely nowhere, I tell him, I probably will tell everyone around me NOT TO EVER CALL Parker and Sons, and his answer was priceless, he simply told me: okeydokey and hung up...very professional supervisor. Do yourselves a favor, make sure you misplace their contact info so you will never be able to find them again.

Donna D.

5/29/2015

Just had an estimate done by Parker and sons and they were outrageous in their cost. All we needed help with was to replace a fill valve and float and they wanted to charge $320.00. Unbelievable!This is price gouging and I would not ever call them again. We went with another co. who did the job for close to $100.00.

Brian T.

12/04/2012 12:00:00 SA

I had to have Parker and Sons come out last minute after another local company (George Brazil) cancelled on me last minute, on a Sunday (see my review for George Brazil haha) Parker and Sons was happy to take my business and they were able to get a technician out within a couple of hours! The tech arrived on time, was prompt, super knowledgeable, friendly and got the job done, no BS. That's the best service I've had from a service company in a very long time. Way to go Parker and Sons! You'll get my business again!

Jennifer H.

8/25/2015

Decided to try this company a couple months ago for our annual a/c tuneup. Was a little disappointed their price for the service wasn't cheaper for new customers but made the appointment. The tech guy didn't show up until the latest end of the timeframe given and in fact was late. He called at the end of timeframe to tell us he was on his way, but arrived late anyways. Well it was getting dark by time he showed up and when he was checking the unit on the side of the house we had to hold a flashlight for him as he worked. He not only didn't have his own flashlight but we were the one to mention you need a light. I still don't know if I fully trust his checkup and since it was dark at night he didn't even clean the coils as other companies we have had out did before. He left a mess after going up in the attic as things fell to the ground from the opening and he didn't clean it up as they advertise cleaning up after themselves.

I think this company has gotten to big for themselves to handle and outsource their jobs to 3rd parties. The commercials, recommendations on sites for trustworthiness and BBB accreditation has made them another company to big to stay true to their word. I can't say I would use these guys again, it depends on what deals I can get with the other ones I have dealt with. I try to have 2-3 good companies on hand to work with in case one is better deal than other or can't schedule us soon enough. I may try Parker again next year for tuneup but make sure appointment is in morning.

Eric R.

05/03/2015 12:00:00 SA

After finally getting settled in my house I have some time to write this review. Just purchased a home a few months ago and moved in to find out the laundry washer hoses were corroded on and tried a little to hard to get them off and bent/cracked copper piping above the nozzles which was a repair I was not familiar with. Also, not being familiar with plumbing services in the area and short of time to research for fear of water damage I called Parker and Sons thinking they were pretty reputable. They quoted me $550 to cut out 8x8 drywall square and cut out copper piping above the nozzles to put in a new washer box. I said yes cause of the water leaking. After it was done got a quote to replace the disposal which I knew how to replace myself just to see where their pricing is. They wanted to charge me $500 to replace it with an $85 insinkerator. I bought a $95 American standard from Costco 1.5 horsepower and did it myself. The wash box at Home Depot same model they used is $65. Drywall hand saw is $8. 2-6 inch copper piping pieces is $1 other materials about another 5-10$. $85 in material and literally 1 hr of labor $400 - no joke. After researching there are quite a few reputable small shops in the area that get GREAT reviews. Wish I would have had more time but it was an emergency and I went with the known name, bad choice could have saved myself $200-$300 dollars. My step dad later told me, I hope you didn't use Parker and Sons because they ripped your mom off and I said too late but I learned my lesson already and he just chuckled. Oh well.

John Y.

7/27/2015

They do a lot of advertising through TV and other agencies. Now I know who is paying for the advertising...us consumers. Is trying to upsell a job that other plumbers charge $150 for to $450 ethical? Deserving of BBB rating which is also a joke! I knew already they overcharge for A/C jobs but I decided to call them for a plumbing job. Yes, they over charge for Plumbing too.

Paul L.

6/17/2016

Be very careful if you use this company. I used them to replace my toilet tank insides. They went to home depot and purchased the Fluidmaster Complete Toilet Tank Repair Kit which was about $20 and then tried to charge me $240 per toilet. I would not say that would be good criteria to win a torch award for ethics.

Barbara W.

6/17/2018

After calling Parker and Sons last night because my air conditioner was not cooling, I came to Yelp and read reviews. Not good reviews, generally for plumbing. I'd just like to say that my experience with their Air Conditioner people has always been good. Today was no exception. They told me on the phone that I would be the first call, between 8 and 10 today. That didn't happen, but Steve got here about 11. He had the problem identified and fixed within 30 minutes. He did, however, find that my hot water heater next to the air unit was leaking. Oops. He turned off the hot water and sent someone from a company called Dry Force to assess the damage. He said they are required to report leaking hot water heaters. Dry Force came out and I will be dealing with them next week. One complaint: Parker and Sons advertise 24-hour service. They should have sent out Steve last night. As it turns out, he was the person on call. Being without air conditioning in the Arizona Desert in June could be a serious issue...........so, they do need to get someone out when there is someone available.

Samantha S.

08/02/2010 12:00:00 SA

Our downstairs A/C unit went out over the weekend - ends up the air handler needed a new coil and it may take up to two weeks to get - when asked what a new unit would cost you have to talk to another technician to find that out - several hours later when another person called to give a quote - we asked if the guy might want to take a look at our house because we wanted a quote on replacing two units - he told us he was 49 years old and doesn't climb up any ladders anymore. (The upstairs handler is in the attic) I guess Parker & Sons doesn't need the business - I have had a couple other companies come out and I can guarantee that a couple of the guys that peeked their heads in the attic were well over 49 years old. It is a shame how customer service has gone down the tubes.

At this point it would not matter it any of the other bids came in higher - I will definitely not be calling Parker & Sons again. I am only giving a star because this website will not allow me to continue otherwise.

Cammy K.

9/13/2018

I purchased an AC unit from them two years ago. I ordered the maintenance plan. Two months ago we contacted them because the AC was intermittently going out. A tech came by (in addition to the tech who comes out monthly for the maintenance plan). He said everything was fine. The AC then worked ok for the next two months. This week it started going out again. Another tech was sent out (again, in addition to the monthly tech). He said the condenser went out!! After only two years?!??!! The part was under warranty, but the labor would cost us $400!!!! I complained to the company that I had concerns regarding the product I purchased from them, the effectiveness of their maintenance plan, and the competency of their techs. I was told (specifically) they just don't make things the way they used to and things can work one day, then not the next and our labor cost is a flat rate. This is horrible customer service!! I'm concerned about the product I purchased! And why do I have this maintenance plan if this is what happens after only two years.

Bryan N.

5/25/2016

I needed a valve replaced. I was going to use them on a friends recommendation. I went to their website submitted a service request and never heard from them. (It has been over a week now) I guess they don't need the business. I used another company.

T W.

5/23/2014

I wish I could give a review but I waited so long for someone to come out that I had to cancel after waiting at home most of the day. I scheduled an appointment and was told someone would be there between 10 a.m. and 2 p.m. By 2:30 no one was here and I received no call so I called them. I was told they would get someone out to me as soon as possible. Although the woman on the phone was polite, she did not apoligize for the delay. Finally, at 3:10 p.m., a service guy called me and said he would be there in 30 minutes. Waiting more than 5.5 hours for an a/c tuneup was more than I was willing to do. I told the guy not to bother coming because I couldn't wait that long. At least he was apologetic. I had high hopes for this company but I won't be calling them again.

John A.

6/29/2015

Poor workmanship!!! Solid evidence (receipts) outlining that my ac system can only hold 11lbs, 12oz. Parker and sons installed 16 lbs of refrigerant which eventually will overheat the system and force me to purchase a new ac unit! Additionally, they're evidence of burn marks around the coil install in my attic and the overflow pan was not graded correctly to remove excess water. This co is very dis-reputable!! When calling them out, they stated that a new coil was needed and I was out of warranty and recommended a new ac unit meanwhile the unit was only 5 years old!! After contacting Bryant, I discovered that I had 2 days left under parts warranty. This info was conveyed the day that they're scheduled to install our new ac unit and I called it off! So they installed the coil and still conveyed that this system only has 1-2 years of life left. Now I know why, it's because they installed too much coolant which shortened the life of this unit! I was forced to hire another ac co today because of ongoing issues due to Parker and sons! Beware.....

Scott M.

08/09/2012 12:00:00 SA

Inconsistent Service Fee Policy!!! I called to get an estimate on work needed on my A/C unit. I was told there would be a 69.00 service fee to come out to give me an estimate. I thought that was a bit steep, since I just wanted an estimate, this was not a Service call. My friend, who referred me to them, had an estimate done a month earlier and was not charged a Service fee for the estimate. After hearing that, I called PnS back and the Service woman was rude, argumentative and defensive as she tried to tell me why my issue was a Service call and my friend's was not. Fine... if they charge a Service fee, they charge a Service fee! They should be consistent enforcing there fee policy and definitely need to work on their customer service skills!

Robert K.

04/01/2015 12:00:00 SA

we signed up for their tune up service for our a/c and furnace..Both times when doing this maintenance the told us that both capacitors from in the attic furnace and the A/C unit were bad..they charge $315.00 for the capacitor on the A/C...this did not include labor cost...the same motor run capacitor can purchased on Amazon for under $20.00 ...same model, same serial number ,same manufacturer...what a ripoff.

David M.

3/31/2013

Not impressed with their customer service and they charged me way too much for parts. I found them half price online after the fact, unfortunately. I will definitely not be calling them back.

Glenn L.

10/01/2012 12:00:00 SA

The tec that came out of the best! my problem is cost. My york fan went out and parker and sons wanted to change me 800.00 to replace it. I was told 250 labour and the part was 550.00 a fast search online and I found an exact match for 107.99. I ordered it,installed it and it works great. i saved over 692.01 no melvin for me.

Alex F.

10/10/2017 12:00:00 SA

This is the first time I am writing any reviews on social media. The HORRIBLE experience with Parker & Sons & Home Depot was so upsetting that I felt i needed to. They are the plumbing sub contractor for Home Depot for water heaters, so it's shame on them as well. Parker & sons promised to come to my house and quote on a new water heater. They promised they would be able to estimate and then install the same day. That was important to me since I work. Well, they finally showed up and informed me that he would NOT install it that day. Even after I let him know that I was promised this by his office. OK, he then reviewed my broken water heater and wrote up an estimate. The estimate was not itemized but just services and what type of water heater. So get this...a $500.00 water heater was being quoted installed for $1605.00, $1100.00 for installation. Outrageous, I know it should've been around $400-$500 for install & haul-away. I was told take it or leave it...I LEFT IT. I went to Lowe's ordered the same water heater and the total was $905.00 complete with install & haul-away $700.00 cheaper. Terrible, I will never go to Home Depot or use Parker & Sons for anything. Their commercials are misleading and quite frankly inappropriate especially if your a plumber named Melvin. I would've had a better experience with Melvin (their portrayal) than with them. Shame on them!!!!!! No wonder they only have a Yelp rating of 2 stars.

Janis L.

4/23/2014

Would never, ever use them again. Charged us $181 for a $32 part and said we needed one other capacitor, refrigerant and our thermostat is off by 10 degrees. Our thermostat is not off. They didn't know how much refrigerant we would need or houw much that would be.

lisa v.

01/03/2013 12:00:00 SA

I advise no one to use this company. They are very overpriced and don't perform the work they were hired to to. The repairmain replaced some water valves, but didn't bother replacing the tray, which was damaged---even though we asked him to. They charged us way too much for this job. Than we had to take off work a second day so he could finish the job he was suppose to do!! He ended up having to do everything all over again just because he was trying to save a dime. And he was late! These people don't know what customer service is. They should have refunded part of my money for the messed up job they did and for extra time I had to take off work!!
Lesson learned! I will never use this company again. There are plenty of other plumbers to choose from. Don't bother with these guys!

Chris G.

7/23/2015

My AC broke close to the weekend, so I knew it was going to be hard to get anyone to come out before Monday. This company was the only one of 4 to arrive ( the first time) which is the ONLY reason they get 2 stars instead of 1. The tech that originally came out didn't fix the problem, but charged us $315 for a part we didn't need. Then it took an over 4 hours to get somebody back out, and that was only after I harassed the company and 2 other technicians for over an hour. In the meantime, my house was over 90 degrees inside with 2 sick kids. Unacceptable. The only reason I didn't call another company after the first tech left was because I already paid the company $315, so I felt obligated to make them fix the issue. In the end, I ended up paying this company $735. Called them at 130pm, 1st tech arrived at 4pm, left at 445pm, 2nd tech arrived at 9pm, left at 1015pm. The AC took a total of 30 mins to fix. I won't be using this company again.

michael l.

6/21/2011

BEWARE...Parker & Sons tried to sell me an $8 contactor for $250. That is a 3000% increase. I also got the same bs about getting a new unit that other reviewers have stated. AVOID this company.

Dorci H.

07/05/2018 12:00:00 SA

Sadly, not happy with Parker & Sons. We'd just moved into our house when we noticed one of the units was very noisy. No problem with cooling. We wanted to make sure there was nothing wrong with it so we had Parker & Sons come out. The technician found nothing wrong, but said he could put some refrigerant in it. I'm wondering how adding refrigerant could help with the noise, but we trusted him and said okay. (No, it did not help with the noise.) Fast forward almost two years, and we start to have an issue with one of the thermostats. I thought maybe it needed more refrigerant. Since it had just had some, I went searching the internet to find out how often a unit needs to have refrigerant added. Come to find out, unless an air conditioning unit has a leak, it does not need refrigerant. I called P&S, explained my concern and gave my number for someone to call back. Waited almost two weeks and no one did, so I called again. Someone called the same day, and I explained my concerns again, telling him the technician should have known we did not need refrigerant (and a huge bill) since there was no problem with cooling and we were requesting the money back for the refrigerant only (not for the tune-up). He made excuses and tried to give reasoning for needing refrigerant saying the technician noted slight low pressure readings, but in doing more research I've found that can be from a number of things. Bottom line, he was not about to refund any money.

Michele B.

6/29/2018

So a plumber came out today which was great because I called at 0830 and he was here by 11am. He told me it would be $149.00 if he spent five minutes plunging my slow draining toilet or if he had to snake the toilet. First he plunged the toilet and it seemed to work the water completely flushed. Then he said no that it didn't work and he needed to snake it. My bathroom is small so I could not observe him snaking the toilet. Once he was finished he told me I had a big problem and showed me a piece of plant root that was floating on top on clean water in the toilet bowl. He then stated he could remove the toilet for $300 dollars and have someone with a camera come and look but he would have to contact someone to get a quote. He went back to snaking the toilet again I did not witness him. Then he said due to extenuating circumstances to remove the toilet would now cost $500. ( WTF it's just a few screws basically and nothing else changed) He now shows me dirt in the bottom of the toilet bowl but it is still flushing. Then he asked me to leave again so he could snake some more. He showed me more dirt and higher water level in the toilet bowl that would not drain again now for some reason. We went outside to see where the roots could be coming from and I have no plants with 8 - 10 feet pipe. I decided to decline the removal of my toilet to get a second opinion. Once the plumber left. I plunged my toilet just in the way the plumber did and now the toilet is working perfectly without any issues. So based on my observation. The plumber fixed my toilet by plunging it in five minutes and charged me $149.00. Then showed me some big root in my toilet and tried to tell me that a repair could cost upwards of $5000-6000 dollars because they may need to jackhammer my floor. He recommended I didn't touch my toilet when he left. I plunged it and now it works just fine without any problems.

Grover F.

2/22/2012

The problem with Parker & Sons is that they are too big. They also do like car dealers, they try to nickle and dime you every step of the way. I have been waiting 2 days for a tech to show up. Yesterday they said that no one answered the phone and they could send another tech the next day. The next day comes and after calling and saying the tech was 1/2 hour away, he arrives 1 hour later and says that my roof is too steep for his shoes. He said another tech would be right there. 2 hours pass and I call and they knew nothing about it. So far now they say that another tech will be here in 2 hours, we'll see. I will never use this company again.

Dollie J.

4/22/2015

I tried really hard to talk to Jenny. I was hung up on many times. I know 867-5309 is jenny's number. We are having many issues and need to get in touch with jenny at 867-5309. Please have her call me, 360-949-9465.

Brian S.

6/26/2015

Adam was awesome, very fair price for exceptional service!! Parker and Sons has always been great to me and I will continue to use them for all my plumbing and AC needs. There team is the best I've used in AZ!!

C L.

7/31/2012

Simply stated, AVOID PARKER AND SONS. Our air conditioner stopped working and we called Parker & Sons based on their commercials on the radio. We forgot to read the Yelp Reviews beforehand. The service tech showed up and immediately said he couldn't do anything because our A/C was frozen. It just didn't seem right. He said it would take 24 hours for the unit to thaw (Really? In 115 heat in July?). In any event, he came back the next day and proceeded to tell us that we had a leak in and that our unit needed Freon.

Now is where the fun begins.

First he tells us that we can pay $336 for an electronic search of the line. If we don't want to do this, we can have the unit filled with Freon for $319. But, he cautions, that this will not stop the leak and that I will ultimately need to get the unit fixed or replaced.

Of course, he never quotes a price to actually FIX the unit. He just says that I have to pay to have him diagnose (i.e., search for a leak) and then to fill the unit with Freon. He showed me his standard price sheet AS IF to say that he is not making up the prices. I totally believe that those are the prices that P/S charges, but had absolutely no reason to believe that I needed to pay those prices or that after paying the prices he suggested that my problem would be solved.

He re-iterated that the $69 diagnostic fee would be waived if I paid the have him search for a leak. (This is also the source of heavy marketing when you call as the operator tries to sell you an annual service plan).

The entire conversation with the technician at my house was surreal and led me to become highly suspicious. I declined and paid the $69 diagnostic fee and ushered him out the door. No doubt he probably makes a hefty commission on services he sells.

I called another company (which I will also review) and could not have been more pleased. The repairman explained that i did have a leak, but the leak was at the base of the A/C unit and that no search (electronic or otherwise) was needed to fix the unit. He sprayed soapy water on the base of the unit on the King valve and quickly found the source of the leak. I was charged a fair price which was 1/2 of what Parker and Sons quoted and now I am leakfree and have a unit full of Freon.

A couple of lessons learned: (1) Freon is charged by the pound ($50 give or take) and not at a $300+ flat fee -- I needed three pounds; (2) ask the salesperson if they are on commission and make them sign the invoice stating that they are not; (3) use Yelp and avoid Parker and Sons.

Heather F.

6/21/2017

How is this company still in business? My 95 year old grandmother was taken advantage today by this company. Her AC wasn't working during this extreme heat warning and Parker and Sons came to her rescue. Same story as the others, she spent $1200 today in repairs and my Mom met the tech at her house and was told that $12k will be needed to replace the unit and ducts in her manufactured home and the fix wouldn't last long. $1200 is money she could not afford to spend today on a mere fix. I am hoping they didn't damage anything further and wish my mom and grandma would have checked with me first, so I could read the reviews. My mom was ready to sell the home and was so stressed about the thought of using all my grandmothers savings to replace the unit. Shame on this company, I will be reporting them to the BBB and getting another company in to analyze the repair that Parker and Sons completed.

Angela L.

5/19/2016

I had a tech from parker come to my home yesterday to check my ac because it was not cooling well he offer to do it for less on the side. I went with another ac company because when I started to ask him questions he could not give me a specific answer of why my unit was not cooling and his work phone kept going off. He gave better customer services to his phone then me.

Randy S.

4/24/2013

I fired them today. Condensending, unprofessional, and anti home owner. Two weeks ago they went to service a rental home ac unit. I gave them permission to replace a part for $208. Permission given in writing in a text. They also wanted $230 to clean the coils. I said no. Guess what they didn't do anything. Tenant calls again so I have someone else go out and fix the problem...$97.00 total. Parker & Sons is the most expensive rip off in the city. Run don't walk to anyone else.

Mike B.

10/30/2014

Water heater was not working and this was the sticker on the machine. They had performed the warranty replacement on the unit right before we bought the house a little over 2 years ago. First thing the plumber tells me is that there will be no work done under warranty as it has already been replaced once. Now I dont know squat about water heaters, but this sent me a bit sideways. They did a warranty replacement a bit over 2 years ago and it is now not working. You're telling me that a $2000 water heater is only good for a couple years? Hmmm... So he proceeds to diagnose the issue. He does not have the right parts on the truck. Long story short, 4 trips out to my house over a 2 week period, supposedly not getting the correct parts from a supplier, he finally gets it back working again. All to the charge of damn near $800, almost 1/2 the cost of a fully new unit. Again, I know I'm no expert, but I dont feel this was an honest charge. I as the customer do not feel obligated for his or his suppliers mistakes and his travel time, if he truly was getting wrong parts. He's the expert and he should know what the hell to ask for. I dont feel obligated to pay for mistakes on their end and his extra trips. Also, he never gave me a receipt. I called him back the next day and asked for one and was told he'd call the office and have one mailed. Never have received. I wish I would have read the Yelp reviews prior to calling, I would have chosen a different company to call.

Martin B.

6/21/2014

I would never use this service if I knew now what I didn't know then. Parker and Sons is a win / win situation ...(for them). I lost my trust in what they do and say when they began to up-sell me from about the second service. Instead of attempting to fix any problem, it was immediately important for them to sell me a new system. It was easy for them to say, come up with a, (minimum of 7K). Then, After one of my last calls, I found out that the repair person also makes commission when selling a system. Tell me this doesn't stink! How can you trust a your fix it guy to tell you the truth, when they are also your Sales Person who knows that they are going to make extra money by screwing you over. What do you think wins out? The service (through Costco) is on a Monthly Basis. You get a portion back, if you purchase through them. This also gives them control over what you pay. If you use someone else, say someone who is cheaper (or a friend you can actually trust to tell you the truth), then of course, you loose your money you invested since day one. You don't really have the option to shop around with Parker and Sons. Once they have you, they have you. None of this gives me confidence in Parker and Sons. I say wait till you need service, then go somewhere else. You will save your money and trust someone who will show you exactly what is going wrong, something they didn't do on the Bill ...and be able to trust what is being told to you, (again, if you use a Neighbor or Friend who knows their stuff). Well, At least you will know where you stand. Save your money for the Rainy Day (...by not paying the monthly fee). Stay away from Parker and Sons. Check out earlier reviews for similar comments

Lisa P.

6/21/2013

Parker and Sons replaced one of my AC units through Costco. The salesman did a crummy job as he just tried to match another company's bid. But I liked the unit. In order to match the bid cost, he gave me a smaller tonnage. I complained and they upgraded after the original install. With the package I received maintenance on both my old unit and my new unit. They are reliable and most of the service men can focus and complete the job accurately. They are pricey, AND they stand behind their work. I think that is the most important thing about them. With that said, I think they may have gotten too big and priced themselves out of the market! I like them though and would buy my second AC unit from them when I need one.

Becky R.

01/04/2016 12:00:00 SA

Our 12 year old Goettl AC/heating unit stopped working just before Christmas, and we called Parker & Sons to check it out. The technician told us with a straight face that the compressor had died, and as opposed to repairing the compressor, recommended we replace the whole unit. The thought of $5-6000 was rather distressing, so we had a commercial-based technician check the unit, and he repaired it with a $40 part. He also said the compressor was just fine. I will NEVER recommend Parker & Sons for any reason if this is any example of how they do business.

Alex B.

6/29/2013

Adam came out and worked on our system. We called around 2:30-2:45. He arrived at 4. He worked out everything with out landlord and replaced the capacitor and motor on our A/C unit in about an hour. We are now cool and I would definitely recommend Parker and Sons.

Misty M.

09/12/2015 12:00:00 SA

I know this company has gotten some really bad reviews but they are the only ac company who apparently has technicians on call after hours. I've had to call them twice now for unrelated problems and they always send someone out. The technicians are also very nice. I haven't used them for regular maintenance, so I can't comment on that. But still, I'd recommend calling them for after hour problems, they always send someone out.

Kelly K.

11/23/2010

I found Parker and Sons through tofixit.com, and from the recommendation from a friend. While the technician was very thorough and knowledgable, the pricing he came back with was WAY off!! I work in the construction field (I don't dare touch gas though) so I had an estimate in my head for what the work would cost. Based on my research they were planning on charging me almost $400 in labor alone to replace the gas valve in my kitchen. The work required does not match the estimate I was given and when I asked my resources, they all came back with the same opinion, I was overcharged because they guy saw that I was a woman and wouldn't know a thing about construction. WRONG!! I just had my gas valve replaced yesterday, and it cost me $150, that includes parts AND labor.

I wouldn't recommend them to anyone.

Heda H.

04/04/2011 12:00:00 SA

Thank you Yelpers. We just had a major disaster of a leak from our water heater and used your reviews to find an emergency plumber. Steve came all the way from Chandler to rescue us at 11 PM. What a nice guy! The charge for this call plus a new water heater is very reasonable. We highly recommend Parker & Sons.

Juan C.

4/17/2011

We had a plumbing emergency (slab leak) on a Friday evening. Parker and Sons was the only company out of the 4 that we called who called us back. The plumber came out that evening to diagnose the problem and came back the next day to complete the work. Pete was great- thorough in his explanations, timely in his arrival, considerate of our family needs, cleaned up the messes caused by his work, and a pleasure to work with! We also had to call them back out the following weekend for another plumbing issue. Different plumber, but similiar experience. We will definitely make Parker and Sons our plumber of choice!

Kerry W.

08/03/2011 12:00:00 SA

I'm adding this now because it just happened and it's fresh in my mind. The technicians who work for Parker and Sons seem like good, honest guys and they are always very nice. The people who work in the office leave a lot to be desired and as a company they WAY over charge.

We had a fan motor go out in our air conditioner so I called them because we're on their service plan. They came out the same day and the guy was really nice. His quote for a new fan motor was $640. Ouch! Luckily we have a good friend who offered to help us and look around to find someone who could do it for less. He did and it ended up costing us $238. That's a big markup Parker and Sons!

When they called me the next day to come and install the new motor I told them that we were going to look for a less expensive option but I wanted my old motor back that the technician took. The lady on the phone was quite rude and I got nothing but No's. When I told her I wanted the broken part back she insisted that the technician had to re-install the broken fan back in the AC unit. That seemed pointless but she wouldn't relent. She even called her supervisor and came back with the same answer.

When she called me back she asked if I or someone would be here to pay the $69 service fee from the day before. Never mind that the technician told my husband he wasn't charging him, apparently if you don't do the work with them then you have to pay. I told her I wasn't sure if I would be home so they could just mail me a bill. She refused (another No to the customer). I told her to keep the motor and I'll keep my $69. She didn't like that idea either.

My current plan is to have them out to check out the units before winter to make sure they are okay but then I'll be ending my service contract. They have good guys but the office customer service and especially the cost are not worth it.

Don B.

10/05/2011 12:00:00 SA

RIP-OFF! very expensive! Your better off calling someone else. They don't even earn a one star rating.

We are new to the area and needed a plumber. They say they don't charge for service calls. But when they show up the price is double/triple for the work. They were here for less than 20 minutes to fix a water leak. The first estimate was $325, but when I told them no way he changed it to $125 which was still double of what it should have been. I had no choice but to pay the $125 because he knew I had to fix the leak.
They will get me once, but they won't get me again! I don't understand why anybody would recommend this company.

Steve H.

05/09/2012 12:00:00 SA

I had a bad experience....not so sure the other AC bandits in the PHX area are any better...but here is my review.

I called for the advertised $69 tune-up. Pleasant scheduler though she informed me it's $138 (I have two units) and did try to sign me up for a service plan. The technician showed up on time and was a friendly guy. I watched him because I like to learn and sometimes do the simple jobs myself. First unit he told me my capacitor was weak and needed replacement....OK how much? About $220. I balked at this and told him I've replaced the cap and motor several times myself...the capacitor costs ~$20 and takes one minute to replace. He checked the freon and said it was low...OK it hasn't been checked for years....he can add two pounds for $300. I said that seems really high....I can show you the price in the book. It was that excuse that made me start doing the simple stuff years ago.

Later he asked me Why did you even have me out if you do the work yourself?. Sheesh, I guess tune-up doesn't mean anything other than get your foot in the door.

When he checked the blower unit in the garage he took a couple electrical readings but was going to reassemble it without even fixing a loose flap that was hanging open on the main vent. I asked about the cooling coils but he didn't even look at them.

He spent about 5mins on the blower unit in the attic. He came down telling me it also needs a new capacitor...I would have liked to see it (so I could later replace it)...but he had already put the panels back on...never even asked me if i wanted it replaced,

He half-heartedly asked me if I wanted a service agreement and I had to initial the paperwork that he had offered it. He went out and sat in his truck for at least 15min before coming back to be paid (required to spend that time?).

My points: was a tune up even done? How does the average person (think grandma) avoid getting robbed by these guys and their business model. And as I said at the beginning i don't think Parker and Sons is necessarily worse than the rest.

Elizabeth B.

09/01/2017 12:00:00 SA

In the past, I have used Parker and Sons for clearing a drain and an a/c tuneup. They respond fast and while they were expensive I was happy with past services. However, I had the same bad experience several people have reported on yelp - my a/c wasn't working, a tech came out and said the compressor would have to be replaced for about $3500 and recommended buying a new unit. A salesman then came out quickly and quoted a high price for a new unit (a brand which doesn't get good reviews). This morning I got a second opinion from another company - this tech fixed the minor problem my unit had quickly, for a few hundred dollars; he also said that the Parker and Sons tech had left the wiring in a mess which had to be fixed. I am very disappointed in Parker and Sons and won't use them again. I am really glad I read the yelp reviews and got a second opinion before shelling out an exorbitant sum for a new a/c unit.

Paul S.

4/24/2014

I cannot believe that Parker & Sons actually has the nerve to run an advertisement that they do not price goug and are ethical. Absolute lies and deception! We always pay $125 to have our drains snaked and they charged us $345. If we weren't in a bind with guests in our home we would never have paid it and waited until our normal plumber was available.

Marcel B.

04/02/2015 12:00:00 SA

The only reason I am giving them two stars is that they did do good work in the past. I have had them out three times in the last 15 years and I was satisfied with their service before. But I am leaving this review to warn others that something has changed for the worse. Maybe they have new management or the company is in dire need of money. Now they are WAY over priced and will try to push unneeded services and parts on you with a hard sell. I had them come out and give me a quote to replace my kitchen sink. Nothing fancy, just a drop in replacement sink and they quoted me $1000 for the job. Plus the plumber kept trying to get me to replace the perfectly fine garbage disposal for an extra charge. That was unbelievable! I got a quote from another plumber for $450 and ended up paying a handyman $200 to do the sink install. Save your money and find another plumber.

L-no B.

1/17/2013

We purchased the house a few months back, the reverse osmosis system water started to taste funky. So I called Parker & Sons since their little sticker was on the unit.
Guy says unit is old, cost is $190 to replace filters or he can put a new one in, $999 for a new system. Ummm... sorry, but I don't have a grand lying around, just replace the filters.
He forgets to tighten one of them.... water everywhere. I know, no one is perfect.
He turns it all back on and suddenly the tap for the filter water is leaking. Hmm... It didn't leak before. Another $40 bucks for that.
- all in, about as much fun as those Orange Monkeys that said I needed to spend $7000 on a new A/C when we moved in. Personally I liked spending $75 dollars to fix the float.

Gary B.

1/29/2009

I have been using Parker & Sons for several years now and have been very pleased with their professional and friendly services on my air conditioning and heating. Yesterday i found that my heating was not functioning properly and within 40 minutes of my late afternoon call I had a serviceman on my roof fixing my problem which turned out to be a blown capacitor of some type. He went up and down the ladder serval times and had the problem diagnosed and fixed with 30 minutes. The new part and labor were all under warranty! I did not have to pay a thing! Now that is service!

Mike B.

02/09/2016 12:00:00 SA

If I could rate 0 that would what this guys deserve. My commercial water heater quit and I called parker and sons(i REGRET) Technician was for 2 hours moving around heater and faking and milking time to diagnose problem , he said after 3hr my circuit board is bad and needs to be replaced , he is going to pick it up somewhere and store owner will open store and charge us $100, I sad that is fine. After one hour plumber called me and said Store owner does not answering his phone anymore and he will need to find someone else.
Finally after another hour he showed up with flow switch (which he had on his truck) teling me this is wrong . I was surprised its not a board after all ????????????????
After he replaced switch boiler kicked on and he handed bill to me. If I was him I would be ashamed to do so .It was $ 1800.00 to replace flow switch.
Please dont use Parker and Sons they are dishonest and thieves . AVOID THIS GUYS
I will also report this to BBB and will write email to the owner of this circus company.

K M.

11/21/2014

The Good
The two stars are for the AC guys I've had come out to my place. They've all been courteous and professional. I had my AC system stop blowing cold air and a guy came out and fixed it the next day. When I had them come out again to fix my leaky AC vent he told me that it would be a risky fix and mentioned that I might want to consider a new unit, but no pressure. I later called for an estimate and the man broke down the costs and what they would be doing, again, professional and helpful. I don't know if I got a fantastic price, but the install was quick and my new unit is great.

Now the bad.
When I first started getting estimates I was recommended over the phone to get their protection plan for about $10 a month that would get me discounts on the service. This is all I was told and I gave them my credit card details over the phone. A week later I got the paperwork in the mail which told me I was locked in to a year contract but I could cancel within 3 days of signing the contract. However, I wasn't told of these details and it was long after the 3 days I had to cancel. I do understand why it would be a year plan to keep people from just getting a large discount for one payment of $10, but I should have been informed of the terms.
When I got my estimate for my AC unit replacement a month after signing up for the protection plan, I noticed that it included a year of the protection plan. Cool right? I don't have to pay $10/month anymore. Nope. A month after having my unit installed I noticed a charge on my card for $10 from P&S. When I called to get it reversed (just a simple mix up, I thought) I was told that I was stuck with my month to month payments for the next year and then the free year would kick in, or I could get $69 refunded to my card, the worth of the year plan. When I mentioned that $10 multiplied by 12 months definitely doesn't equal $69 I
was told that the year plan that came with a large purchase was priced cheaper than the normal one (what?).
I've agreed to take the partial refund and continue paying for the rest of the year contract. I'll use the free inspections, but I'm canceling it as soon as the contract ends and I have no plans to pay Parker and Sons another cent.

Adele S.

10/05/2015 12:00:00 SA

As with all of the other Parker and Sons that have been to our house over the years, Phil was a total professional and did an excellent service call.

Sandra G.

3/26/2017

Melvin was certainly sent to us to supposedly fix our gas heater unit! Not only did he reek of cigarette smoke but ended up being dishonest in what he did to our unit. First I was told by the dispatcher that it would initially cost $69 for them to come out here and that if work needed to be done that would be waived. He went up to the roof, came back down and said the coil needed to be cleaned. So it would cost $310 just to clean it and no where on my invoice did it show the waived $69. He pretty much guessed the price when I asked him. When I asked him if everything else was working good he said yes. That all the parts look good and all it needed was to be cleaned. I let him know that I could smell some type of fumes coming from the vent but he assured me it was fine and that it's ok to run it. Mind you, this happened about a month ago when the nights were very cold. I still didn't feel comfortable about the smell and mentioned it again to him. He said its probably just dust. He left then called me a few minutes later and said not to run it and he'd have a supervisor go with him the next day to double check everything. Apparently the heat exchanger was cracked and the levels of carbon monoxide entering our home were at deadly levels! He never checked that the night before. Plus the supervisor never came in to speak with us. We could have died if we had run the heater all night. Nevertheless, now knowing the exchanger is cracked I asked if all the rest of the unit was ok to run the A/C. He said yes. Checked everything and said all the parts and motors were good for the A/C. So no heater for the rest of the winter but now needing the A/C, go to turn it on and nothing! I called the company again to let them know what happened and they wanted to charge me again and send someone out to look at it. Keep in mind Frederick (Rick) kept telling us we needed a new unit. But yet assured us the unit was good to go in the Summer. My brother whom has been trained in HVAC and does this type of work, came over to take a look at the unit. Come to find that the dip switches were set in the wrong settings, the condenser was slightly bent and the motor fan would have been running constantly without turning off. My brother got it fixed for us. I am disappointed and fell for the ongoing commercials of the honesty and no Melvins on your job! He left the smell of cigarette in our home and we're out $310 for nothing done to fix the problem.

Roberta G.

9/25/2013

I bought my air conditioner from Parker and Sons a few years back and have had them to do yearly services.
But, this year I had a motor to the fan go out and I called P&S. The service tech told me it would be at least $700. to fix it. I did not have that kind of money because I am a senior on SS. The service man told me that I could order the part ant put it on myself for cheaper. That was an under statement. I ordered the part for $129 and my son helped me to replace it. How can an honest company charge that much money for labor!! Because if I could get the motor for $129 then you know that a company can get them cheaper.
I do not call this a trustworthy company!! I will not use them even for service any more.

Randy T.

12/26/2013

I bought a brand new Trane unit 7 years ago and have had it serviced every 6 to 12 months since then. In 2012 I accidentally forgot to do one of the scheduled maintenance appointments and so Parker and Sons (the people who sold me the unit) told me earlier this year that because I missed that one well visit my warranty was in a suspended status.

They came out in June 2013 and looked at the unit and claimed I had some burnt contacts , and some other such nonsense that would normally have been covered under the warranty but would be my responsibility now since I had missed that one appointment. They asked me for $454 to repair this problem. They explained that after I paid this amount, that my warranty (a plan I originally paid $595 to get) would then be reinstated and further repairs would be covered. I did not pay for the repair. In fact I did nothing other than change my filters as per normal. NOTHING WENT WRONG, NOTHING BROKE, and my AC worked fine.

Today Dec 26, 2013 was my next scheduled maintenance visit. The guy from Parker and Sons just came out an hour ago. He tested my system and told me there was absolutely nothing wrong with my system. Evidently the problems this summer magically fixed themselves, or maybe Santa Claus and his elves took care of it yesterday before Parker and Sons came back out.

The repair guy was concerned about a slightly dirty evap cooler coil which he admitted was not broken, just dirty. He said as it gets dirtier, it will start to loose efficiency and eventually will cause my electric bill to rise. He recommended getting it cleaned today. He then handed me a bill for $243 to take care of this cleaning, which of course is not covered by our warranty. I did not do this cleaning. I don't have $243 to blow on this nonsense, one day after Christmas.

I have another scheduled maintenance in May with Parker and Sons. I really do not feel they are being honest with me. I feel lied to, cheated and taken advantage of. I am sure I am not alone.

Can anyone please help me?

Jeff P.

8/21/2015

A few days ago (19 AUG) my roof AC unit was making noise. I shut it off and called Parker & Sons (Because of the funny commercials). While on the phone the girl talked me into a service contract which under normal circumstances would be a good idea.
It wasn't long before the service technician arrived. He was very likable and knew exactly what he was doing so there were no issues with trust. Yet.
After a short time on the roof he returned to his truck, sat there for quite some time then came to the door with his diagnosis and estimate.
He informed me that the blower motor was bad and the evaporator coil was dirty. He also told me that the entire unit should be replaced immediately because the compressor was likely damaged due to the blower motor failure. More on that later...
His estimate (Including the alleged discount for my new annual service plan) was $769.00 for the motor and another $272.00 to clean the coil. The final bill would be higher since there was no tax calculated yet and he was not able to test the rest of the system.
I wasn't prepared for the repair to be that expensive so I had to put it on a credit card. I called the girl back that sold me the service contract and asked if she could delay the billing on the repair for 2 more days so it would be on the next billing cycle of my credit card. She said No, must be COD so I decided to tough it out for 2 more days. Good thing too!
MY unit has an evaporative cooler attached so later in the evening I went up on the roof to make sure it was ready to use. While I was up there I decided to save myself $272.00 and clean the evaporator coil on the AC side. It was filthy just like he said but cleaned up quick & easy. Just prior to putting the cover back on I spun the fan to feel the severe drag on the motor he described. Absolutely no drag but a dead lizard fell out! THAT was the horrible noise, not a $769.00 motor! After saying a few words over the body of the poor deceased lizard I replaced the cover, plugged the service disconnect back in; the unit started right up and sounded perfect.
Our inside thermometer was reading 86 (it had cooled down quite a bit since the afternoon.) It didn't take long to reach the setting of 74 and it shut off. About an hour later it came back on for a few minutes maintaining the 74 degree setting.
The next day I called the manufacturer and inquired what the amperage draw on the blower motor should be. They told me. I went back up on the roof and checked the motor. It drew less power than the limit they gave me. There is NOTHING wrong with the blower motor. I service automotive AC systems so I have a basic understanding how things work. I connected my gauges and the high & low pressures were perfect as well..
Today is the 21st. The unit is still operating perfectly.
I looked online for the blower motor. The factory replacement RETAILS for around $170.00. A generic replacement is about half that... RETAIL. I seriously doubt they have every brand and exact model FACTORY replacement part on every service truck so I suspect they are using good substitutes with the same specs. The generic replacement. Not only do they buy them wholesale but they likely get quantity discounts as well.
I'll be generous here and calculate the price of the motor at $170.00 Subtract that from the $770.00 price tag and the remaining must be $600.00 to R&R 5 screws, 1 bolt, R&R the fan blade and connect a few wires. There is a video on how to do it on Youtube. The length of the video is slightly over 8 minutes long! They charge $10.00 per minute, sell you stuff you don't need yet somehow are able to sleep at night! Disposing of the dead lizard would be an added charge for sure.
Today is the 21st. I called a few minutes ago to cancel the new service contract and the appointment for tomorrow. I paid them about $80.00 to lie to me but that's OK, I think I got off easy. Had they delayed the billing like I asked them to I never would have gone up on the roof and never known I was getting screwed.
Cost of the new replacement unit was more than double standard retail prices! Obviously I don't need that either.
I'm still in awe. I really liked and trusted the service tech. It's still difficult for me to believe he lied but I can't deny the evidence either. Maybe part of their pay is commission and he really needs the money. Even the girl on the phone was nice. But now that I think about it there is no reason a bank robber can't be polite and friendly.
Services for the lizard will be held this weekend.

Carol K.

10/14/2014

I moved to Arizona 2 years ago & bought a home with a reconditioned A/C unit so I wanted to have it checked out once the year warranty ran out. Parker & Sons looked at the unit & said I needed $250 worth of repairs so I had it done. Then at the end of August 2014 the called letting me know I was due for a checkup. I had stupidly bought the service package for around $400. I made the appointment. The day of the appointment the tech called to say it was too hot to check the heater. Being from Chicago I wasn't aware of the limitations and wondered why the person who called even made the appointment. Move forward to the beginning of Oct 2014 & another appointment. I was told by the tech it was still too hot to run the heater to see if it is working properly but he said he would check the A/C unit while he was here. 10 minutes later he is telling me I need $1000 worth of repairs and since it is a 10 year old unit he suggested a new A/C system. A sales rep came out and quoted me $7500 for a new unit and then they also sell a 10 year warranty which adds to the cost. Luckily I have a friend who just had 2 units installed by Pyramid Mechanical and I had them come out. Randy at Pyramid Mechanical came out, looked at the A/C unit & told me I did not need a new unit. The vibration is normal. He said if I really wanted a new unit it would be approximately $4500 installed and the unit has a 10 year warranty, no extra cost.

I am not getting a new unit and I will not use Parker & Sons again even though I bought the service deal for 2 years. That purchase was a lesson learned & I won't do that again.

Don't use Parker & Sons for anything. All they want to do is sell you something you don't need.

Natalie A.

03/11/2015 12:00:00 SA

Stopped at Costco Cave Creek to ask about a water softener. They said they would have someone call me from Parker & Sons. Randy Taylor made an appointment with me and he was so informative and very honest. I may not buy one, but he certainly did give me a lot of choices.

Howard B.

6/15/2015

How to begin. Terribly dissatisfied and very much the poorer for allowing this company to service my A/C. A service contract fails to predict catastrophic failure of my system 3 months later. My brain must have been addled by the heat. I let them overcharge me for a new system without getting a second opinion. Please avoid this grinding machine of a company at all costs. Howie

Denise H.

5/24/2013

Scam artists.

We purchased a home and even though the home inspector reported that the AC unit was in great shape, we decided to have it serviced since we didn't know when the previous homeowners had last done so. Parker and Sons said they would service the unit for $69.

The tech came out and proclaimed that our unit was about to die. Supposedly there was an air leak in the duct work that could not be fixed without removing the entire AC unit. Both drip pans were completely corroded and were about to crumble, which would send water through our ceiling. And a bunch of other stuff. He wrote up an estimate of over two grand for repairs. He recommended just replacing the unit.

And so Parker and Sons sent out a salesman to price new units for us. $8000.

Yikes.

We mentioned our home warranty and the salesman assured us that he used to work for a company that did home warranty repairs and that all we would get with our warranty was band-aids.

Thankfully we called our home warranty company before buying a new unit. They sent someone from Denali out within the hour.

Guess what? The AC unit was in really great shape. No unfixable holes in the duct work. The drip pans weren't corroded--the main pan was fine because it's PLASTIC and CAN'T RUST OR CORRODE, and the secondary pan had a little bit of rust because a clog in the main line was sending some water into the secondary pan. He unclogged the line and it's working just fine. He gave us some tips for how to run our unit more efficiently and said we could probably get a good ten years more out of it.

We immediately called Parker and Sons back to cancel our service contract (we'd taken the bait and signed up for their bi-annual service plan for $120), and once again they were shady. We were told there would be a charge to cancel the service plan even though the form we signed said we had three days to cancel it. We were given the hard sell--once again, this employee used to work for a home warranty company and knew from experience that our warranty wouldn't cover anything unless our unit completely failed. Funny, we said, because our home warranty company had just fixed our unit.

That's when she hung up on us.

Fantastic customer service.

Robyn T.

08/08/2017 12:00:00 SA

Another testimonial of incredibly bad business practices- I cringe to give even one star. One of our AC units was short cycling. We had a repair guy come out and look around and then inform us that we needed 2 new units and a new heating unit. He called one of the salesmen to come out that evening and put together a package to sell us- to a total cost of over $19,000. Of course they could do financing- terms were somewhat negotiable, like buying a new car! After waking up the next morning feeling mildly nauseous and just not feeling right about this sale, I called another company referred to me by a friend. That owner came out and cleared out a plugged line, resolving the short-cycling. He looked over everything and said the units should be good for at least a few more years. They are working fine now! I am appalled at the shady service by Parker and Sons and would discourage anyone from using them.

Cara G.

6/25/2011

Our ac unit motor went out, my landlord called parker and sons because of some warranty they purchased. They came out about 5 hours later which was reasonable. The guy had to run and get parts. gave absolutely no time frame on when he'd return.Once he finally returned I asked him to go into our attic to look at duct work on a bedroom that 30 days ago another tech from this company had supposibly repaired. The tech became extremely rude and was very condensending. He continued to say that Parker and sons doesnt mess with duct work (but the other guy worked on it and charged $200). He never did even LOOK at the duct work we werent requesting any work be done but it felt like the workmanship from the last guy failed.I will NEVER refer this company to anyone. Rude technicians and wont follow up on work that their technicians previously looked at. PATHETIC!

Robin C.

7/17/2015

I read all the reviews and was concerned about using Parker & Sons but we needed a water softener now. The brine was coming through the tub, toliet and faucets were not working correctly. I'm sure that we paid more than we had to but oh my God . First Shawn the plumber came out and discovered the problem. He told us that our faucets were destroyed. We had purchased an REO flip and were told that the water softener was not working, but no one told us that they hadn't bypassed the softener. All of our water had been going through an old broken softener. Shawn called their water softener sales department, Jonathan came to our house that night. In the meantime we went shopping, looking for a new water softener and found that they ranged from $800- $6000, but it would take weeks to schedule. Time was important. We bought the bronze package for $3,000 and at 9am the next morning here was a worker with the new water softener, he removed the old and spent hours replumbing with copper piping (it was perfect), thank you Adam. In the meantime Shawn had us go buy all new faucets, toilet filters and shower heads. While under the sink he found cheap plastic connecters that broke as he touched them with leaking plastic compressors. Back to the store we went to buy braided lines and metal compressors, while he flushed all the lines to get rid of the goop from the old water softener. He worked for 6 hours changing out everything and doing a fantastic job. Yes, it was nearly $1300, but it saved all of our house plumbing.

Garrett K.

7/13/2015

My A/C had been acting up for the past few days. I made an appointment with parker and sons. He said the air handler had some bad parts. The guy told me the capacitor was bad $290 and the relay switch $440 was bad. I declined his service and went to my local parts house and got both parts for $53. It took me 45 min to do myself. I understand that a business need to make money, but that's absurd!!!

Les B.

07/12/2017 12:00:00 SA

I had these clowns out to do an inspection and tune up on my units in March, one needed 4lbs of Freon and my drain line was clogged, $500 to fix so I figured they're here what ever. FYI that should have been about $100 of refrigerant and the drain line was part of the service, they also failed to replace the filters which is also supposed to be part of the service but I didn't know that until last week. Fast forward to June 29th, my condenser fan goes out on the smaller of the 2 units, it's Saturday at 5pm so I call them, guys here in a half hour, says the cap and motor are both bad, $1200. I already had an idea about these guys so I price a motor online before he showed, Grainger $80.00 and the cap was $18.00 so I told the guy no way, of course he tried to pressure me into the repair, wound up telling him to get lost, bought the parts Monday morning and had it fixed in less than an hour, total was $90.00 with and extended warranty on the new motor. So today my wife calls me about 8 am, water leaking through the ceiling, I race home and find the pan full and not draining on the first humid day since these clowns supposedly fixed it. Anyways I call them, they say someone will call me and come fix the problem, it's now 4:30, no call, no show, go figure. Steer clear of Parker & Sons, they are a bunch of crooks.

William C.

6/28/2013

First, I called Parker & Sons because my solar water heater was leaking badly and I needed a replacement heating element for it. It is a Solahart and my previous repairs have been done by a man who has to travel about an hour to get to my house. He has to schedule a visit a week in advance. Since I had to turn the water off, I needed repairs as soon as convenient. On the phone, I asked the Parker representative if they worked on Solar Heaters--answer was yes. Do you work on Solaharts--answer yes. Do you have a heating element for my unit--answer yes. Will the repairman have the proper heating element on his truck--answer yes. When the repairman came, he looked at the unit and said we don't have parts for Solahart, we have never had parts for them, and we don't know where to get them--and even though I told him I was told they did have them. He said, they know we can't work on them. He then wanted to put a complete new solar unit of theirs. Since I was not going to be in this house more than a couple of years and a credit on my state taxes did nothing for me, I had to pay Parker $1200 to disconnect my solar unit and install a regular water heater.

Other people I have talked with who have had experience with Parker expressed similar opinions. Unnecessary repairs, excessive charges, and generally an unsatisfactory result. They would never call them again. They tout an Ethics award from the BBB presented 8 years ago. They would never get such an award today and as I understand it, it was given when a different management was operating the company.

For ethical service, avoid Parker & Sons

Charles W.

2/14/2014

Parker and Sons seems courteous and friendly, but they will not install new customer-owned equipment, only equipment they can sell to you.

Kit P.

11/11/2014 12:00:00 SA

Used them for years...really outstanding service, even in the middle of the night or on holidays. Employees always tell me they love working there. Oh, and no Melvin's.

Joanna C.

01/10/2014 12:00:00 SA

I've been using Parker and Sons for our investment properties, for our home and refer them to my Real Estate clients. They are professional, fast and I believe they are very fair with their pricing. They have gone above and beyond as far as their customer service time and time again.

Terry A.

5/16/2013

Don't use this company. We had them out to repair out AC, they said it was fixed and charged me $100. A month later, the same thing is wrong and the fans burns up because the did not fix it the first time, this time it cost me $600.
Find another company!!!

Timothy F.

05/12/2014 12:00:00 SA

I needed to upgrade two old heat pumps. One was a four ton and one was a three ton. I was attracted by a Costco discount if Lennox systems were selected. I contacted Parker and Sons, who is a Lennox dealer, and aked for a ball park estimate of what replacement units would cost. I was told that the only way that an accurate estimate could be provided was if an advisor came to my house and inspected the entire system. I made an appointment and an advisor came out. He gave me an estimate of $20,000 for both units without going into my attic. I asked about units other than Lennox, and he recommended Day and Night heat pumps that would cost $18000 for both units.
When I mentioned that I had received quotes for more advanced equipment for far less money, the advisor proceeded to bad mouth the other company. Before he departed, he commented that he did not know how the other company was able to offer such fine equipment for so much less money.
I selected another large company in the valley to do the work. They were happy to give me estimates over the phone, and actually inspected the entire system before giving a price.They provided better equipment for 40% less than Parker and Sons and their advisor was far more professional.
Do your homework, and be prepared to be told by several companies that they need to get their foot into the door of your house before providing ballpark figures, even though when they arrive they don't even inspect all parts of the system.
Don't waste your time with Parker and Sons.

DAve L.

05/04/2015 12:00:00 SA

I called this morning for a service call on a A/C condenser motor. I was told from 1200(noon) to 4 pm. At 330pm the company called to say they have several(7) techs in the area but the rain has caused delays. I was then told a tech would contact me no later than 415pm. At 5pm I called back. Again, rain was the issue. I explained it has not rained here or in my area all day. At 525pm, I rec'd a call from the tech(that should have been in my area) saying he was on the way....but an hour away. He stated that if all I wanted was a quote, he could do that over the phone. Now, doesn't that defeat the purpose of my cal. Needless to say, I cancelled the service.

Charley J.

4/18/2013

When my a/c unit began to stop cooling I was frustrated but understood how life throws curves every now and then. I had only moved in about a year earlier.

The first thing I did was check To Fix It and found Parker & sons to be at the top of the list, so I decided to take the plunge. My first technician (Billy) came and checked the unit. I had told him that the unit's cooling / vent fan ran continuously but the compressor wouldn't cool.

. He said that the fan shouldn't run all the time and he made electrical changes or adjustments to stop it. Then he told me that the compressor was hot and that I needed to wait until it cooled down before starting it to see if it would cool later in the day. Giving me the impression that it should begin cooling after it cooled down. I assume that he believed the compressor was still good. He said if it didn't cool that I could call someone for service in the evening hours. I paid the service charge of $69, Billy left and I waited several hours to try the unit again. Still no cooling. It was late and I was tired so I decided to wait until the next day to call again.

My next technician was (James), He listened to my story and then checked the unit. After about 15 minutes he told me that the compressor was bad and would need to be replaced. But, that it was still under warranty and the new replacement would be free, just installation charges would be required. Of course my next question was, how much? He told me $1430. I must admit that I was taken back by the cost of installation but in another way I was relieved that I didn't need to pay for the compressor. Another $1200. Fortunately there was another compressor in stock. SO, We made plans to have him back on Monday to do the job.

James came back on Monday and went about his work. I don't like to stand over anyone while they are working so I observed him from inside my home. I must say that James seemed to know is job well and did a good job. The task was involved but he seemed skilled and took pride in his work. And completed the work in very good time considering all he had to accomplish. After working in the equipment maintenance and repair industry for forth years I know good work when I see it. But I'm sure he must be earning more than I did at times LOL.

In summary, I want to say that I didn't enjoy spending the money but I know that service just doesn't come cheap these days but I sure am enjoying a nice cool home and at this point I believe Parker & Sons is a good company . If not I am sure I will find out in the future. I now have a service contract to keep my unit running and performing well.

As for Billy and James, they seem to be honest and straight forward and want to do the best they can. I personally know and understand that some of us have more experience than others. Something that always comes with time and effort. I appreciated both of them. Sincerely

E G.

01/07/2017 12:00:00 SA

what a JOKE this place is awards for what and they have a commercial that tries to SCARE YOU in to using anyone else because they have no MELVIN'S what a crummy commercial I would not trust a company what starts off like and I change the channel every time the commercial is ON ....

melissa K.

12/13/2012

Seriously upset with their so called fixing of our AC unit. Our AC unit went out in the middle of summer it was awful and my husband was able to get a hold of them and have it fixed in less than 24 hours. Great right? Thats what i thought, man was I wrong. So not even a week later our AC unit started leaking through our roof! When we called them to show where they had broken the condensate pipe, they claimed that it wasn't them (at first), and then when they couldn't deny the broken pipe. . . . They said our coils were dirty and it would have happened anyway. That is unacceptable since they had just been out to our house not even a week prior and my husband specifically told them we haven't had our AC serviced in awhile and could they look at it for any other maint issues. The guy who fixed our AC unit didn't look at the coils and just said everything was fine! So the service tech cleaned our coils and said it was like a $250 charge and we were lucky he was doing it for free . .. .thanks a lot for the big hole in our ceiling from the cave in that could have been prevented.

Carlos C.

3/16/2016

I just want to say I have used Parker and Sons for over 10 years. In that time frame owned two houses as well. I have nothing negative to say about the hard working techs I have met through the years, all professional and nice. However the tactics they are taught to use in squeezing the most out of you on a service call is tiresome and I had just had enough of. I called for a faucet issue which I was quoted for $550ish. Seemed fair considering the parts. When they ask to test your water, water pressure, take a look at you water heater, say No thanks. The more the tech looks around they give you the feeling everything plumbing related system in your home is a timebomb and keeping your family at death's door. Unfortunately I will go with another company, I don't appreciate the attempt to sell you more services during a time in need. The actual service call lasted 1 minute, the tech arrived and said he didn't have the part and would have to come back later in the week. Again I should of just said no, but luckily I didn't give into the pressure and spend $5800 to make my house safe to use water in. Again sorry Parker and Sons excellent employees just a rotten way of doing business

G M.

2/23/2012

I have multiple rental properties and decided to test them out, and used them a number of times. Though they sound very friendly and professional on the phone, their prices are way too high compared to other companies. A couple of times they could not diagnose the problem correctly, yet still wanted to charge for service call. After that happened more than once, I decided to drop them for good.

Tina G.

02/05/2015 12:00:00 SA

I called Parker and Sons this morning for plumbing issues. The lady on the phone was very nice and said the estimate would be free. The plumber came to my house and ask me to explain what was going on. He then said that we would need to do a diagnostic that would cost $150. I told him the lady on the phone said the estimate would be free , he said yes but I can't see what's happening so I need to go through the pipes and do diagnostic. I totally understand that he needed to do a diagnostic but I wanted to ask him a few more questions. I started asking him what he thought it might be and he looked at me and said I'm not going to give you free information. I couldn't believe what I was hearing and then he continued to say that time is money. Who says that to a potential customer? I can't believe Parker and sons have a plumber like this working for them. I immediately asked him to leave because I couldn't believe what I was hearing and how rude he was being. Beware of Parker and sons they are money hungry and dishonest. I got a really bad feeling about this company.

Becky J.

7/18/2011

BEWARE!!! I had a technician come to my house for a leak we were having in our ceiling from the master bathroom. He had no idea what he was doing, he just cut a hole in the ceiling and said we had a leak and called a company called Dry Force to come in and complete the repairs and submit everything to our insurance company. When the Dry Force tech came he asked why no plumbing repairs were made and said he they do not provide those services. So we got nothing accomplished and we called Parker and Sons that evening and filed a complaint and we were told we would receive a call back within 48 hours and have not heard anything and they charged my credit card even though I told them not too!! $125 for NOTHING. Do not use this company they are unprofessional and have no customer service!!

Niteen A.

06/08/2014 12:00:00 SA

Rip off. Be aware. They come on weekends for no additional charge but more than make up for it on the estimate. I got a second opinion and repaired it the next day for much less. They up sell you.

Carol D.

8/13/2015

I am very disappointed in Parker & Sons. They are way over priced and did not offer to help me in any way. Their technicians are paid on commission therefore they want all the money they can get. I had them come to my house two times for AC issues and not once did they wear any protective footwear when they came into my home (like their commercial shows). For the ac issues all they did was want to sell me not one but TWO new units for 15,000.00 when my one unit is working fine. Then they said they would give me a smokin' deal and sell me just the one for 6,500. They even offered to throw in a cruise if I went with them (so the cost of a cruise is included in the cost of everything). I had them also come out for a gas hot water heater issue and again was WAY over priced and did not offer me any reasonable solutions. I got a new gas water heater for less than HALF of what P&S were quoting, with less hassle too.

Megan C.

10/07/2014 12:00:00 SA

Horrible service! We had a our main water line break and called them out. They were able to come late at night which was nice. The guy came in and installed a temporary part. While installing it he asked for sliced bread. We went in the house and got it for him and he stuffed it in the new part. Although I have heard of doing this, it is not professional and to ask the people who are paying you for it is even worse. He finished up and said he would be back in the morning to install the right part. He came back and told us he was leaving the temporary part on because it is just as good quality. At this point I was mad. They still charged us the same for the temporary part. I went to take a shower and realized we had no water pressure. I called in and talked to the manager. They put me on with the manager of the guy who did the job who told me that he did everything right, that he was the one who told him to leave the temporary part on, and that the water pressure issue was not their fault and had nothing to do with their work. Then proceeded to give me a quote to fix it. They are one of those companies you cannot trust and who will get everything they can out of you. I have used them many times before this but after this, they have lost my business and I will continue to spread the word about their horrible service.

Mindy N.

1/14/2015

I liked my A/C tech, and I thought the A/C repair price was fair but their plumbing division is another story. While I was having them install a water heater, and we were waiting for the old one to drain, I asked the tech to look at a small drip under the kitchen sink. Turns out that the drain basket wasn't screwed in right so the tech unscrewed it, and screwed on another one. Took 5 minutes, and was probably the easiest thing the tech ever had to do. The price? $200!! For a $5 basket and 5 minutes of easy labor that I could have done myself. Considering that I was an existing customer and was having them install an overpriced water heater, the correct thing to do was to just charge me for the part and perhaps a minimal amount for labor. If I was the tech, I would never have charged a penny to a loyal customer such as myself. It's not like he had anything else to do while waiting for the old water heater to drain. Maybe that is old school but, in my mind, how do you keep customers if you rip them off? As if I wasn't mad enough, one of their sales reps stopped by that very same day to give me an estimate on installing a water softener. $4,500 quote, and that did not include an RO system. Simple install because main water source was right on the outside of the wall where it would have been installed. Just the loop needed. Who charges $4,500 for just a water softener? I write this review about 1 year and half later because I just ordered a water softener for $1,300 installed. It brought back bad memories of Parker & Sons. Too bad. I really did like Junior in their A/C division.

Jason B.

4/14/2014

I had them out 2 years ago over a weekend where our AC went out during the summer and was at their mercy to get it going. They stuck me with a $1000 repair bill to replace a condenser fan motor, new starting capacitors, and add 2lbs of Freon which I thought was high but didn't have the luxury to shop around. I had them back out a few months later as it wasn't cooling that well and the fan motor was making excessive noise, the technician said that the noise was common and not to worry about it. And for the cooling issue I told him it seems to cool alright if I don't have a filter in or use a cheap fiberglass one but if I use a pleat filter it doesn't cool that well which I used to never have that problem. The technician said that we should just use the cheap filters that there is no issue.

We just had them out again to look at the system and they said that the fan motor needs to be replaced along with the fan blade and wanted another $900 to replace them. This time the system was still cooling somewhat so I ended up shopping and was able to find a good honest AC repair tech which said that when it was repaired the first time around it appears that the first tech bent the fan blades when they replaced the motor which caused the new motor to go bad also they installed the wrong voltage starting capacitors along with doing a poor wiring job when installing the new motor. I was able to get a new OEM Goodmans fan motor, fan blade and starting capacitors installed for $200, the AC now cools as it did when it was new 10 years ago and I cannot even hear it running! He gave me a quote if I ever wanted to upgrade the unit to a 13 seer Goodmans for $2500... Parker and Sons quoted me $7000 for the same thing!!!

I would recommend everyone to steer far far away from Parker and Sons!!!

Dan B.

11/13/2011

HIGH PRESSURE SALES-More high pressure than a time share meeting. My fiance called them out to fix a leaky toilet, he replaced two flappers and tank parts and charged $250.00 dollars!!!! He then said there was a problem with the soft water and would have someone come out for an estimate. The salesman was Relentless! He would not take no for a answer and asked for us to just write a check, and asked if we could not afford it!!! They wanted over $4,000.oo and this is not a type o. We called Specers, Home Depot, etc and they were all in the 700-800 dollar range. We already have soft water, just wanted a new tank. I will never use this company again. When we told other companies about how much more Parker and Sons wanted they said they is how they pay for their endless commercials. Now I see they have a commercial using a non endorsed person dressed as a fireman trying to scare you into getting a check up or there will be a fire. Are they that desperate for business?

The reason why I gave 1 star and I could not find an option for negative stars or no stars. If you call them prepare to get your checkbook out!

We finally used another company that did not try to up sell and threw in an outdoor soft water spigot to wash the cars for free,.

Gary B.

06/03/2012 12:00:00 SA

I will never use this company again!!!!!!!!!! The office staff was worthless.. I couldn't even get past them.... to make an appt... I think the whole company is melvin...

Audrey H.

01/08/2013 12:00:00 SA

Currently unemployed, I needed to find someone who could tell me what is wrong w/my heater, then I can get funds together to fix it. Parker & Son;s States NO SERVICE CHARGE, and that is true, BUT they have a DIAGNOSTIC charge, waived at repair. I understand the need for most comp to charge a fee to come to your home. I think, though, it is DECEITFUL to state not service charge, then get you w/ well we have a DIAGNOSTIC charge. Why would I have them come out? To have a cup of hot cocoa in my freezing house---at no charge? Unfortunate, I thought they had a good reputation. Say it upfront, not in the small print.

tina l.

3/28/2013

After buying our house we found that our air conditioner wasn't working properly. We saw an ad for Parker & Sons that was offering a discount on looking at the problem. We found out that the fan was actually turning backwards and the pan had rusted through. We were told that they could basically put a band aid on it and it would probably make it through the summer but eventually it needed to be replaced. We feel they were honest, they went over everything with us and ended up purchasing a new unit from them. It came with a 10 year parts and labor warranty. They got us the financing lined up for us and we received a $250.00 rebate from APS. Also received 2 free season checks. We have purchased 2 units from them and would recommend them in a heartbeat. The technicians we had were very pleasant and very professional. They are somewhat expensive, but well worth it.

Jerry O.

3/29/2013

On a routine service calI I was advised by Parker that my existing unit was inadequate plus needed repair. Since the inside blower unit and outside condenser unit were of different brands and were aging I agreed to purchase a new system. I also wanted the newer better SEER rated units which would save electricity. I went specifically to Parker and Sons and Trane to purchase a new Trane unit thinking I had the best of both worlds based on advertising by both. Contrary to my desire, I have had substantial and repeated problems with refrigerant leakage which after a year is still not fixed. Most problems were shown to be problems from installation but Trane was not immune however. Almost a year later a refrigerant leak was determined to be occurring in the interior attic blower coil which was a factory probem. A new coil is on order and repair has been promised to occur as soon as the part arrives from the factory. In addition Trane replaced the entire outside condensor unit within about 2 months of the original installation due to the excessive sound the original unit was making.

Now for the positive : Parker never turned me down or refused to try to correct any deficiences nor did Trane. Although I am frustrated, Parker has always been congenial, never refused to come out, got me in touch with their manager when it was necessary, put a specialist on the occurring problem and attempted to make all corrections even though it has been a difficult process.

For this reason I will continue to use Parker until proven wrong. They have been standing behind their commitment at this point.

Jim R.

04/11/2013 12:00:00 SA

Great, honest, quick service. Much appreciated. They fixed a couple of toilet leaks and helped us replace one of the toilets.

Danny D.

04/09/2013 12:00:00 SA

Overall, I am happy with my service from Parker & Sons. I have faith that my service person did the right things and made the right checks. With that being said, there is a point when up-selling should stop. My service person recommended a couple of fixes that I felt were just, however, there were a couple that were offered needlessly. One thing in particular that bothered me is the invoice was written poorly and the labor was not broken out seperately. I shelled out quite a lot this time, so I will probably look at someone else next time.

Anthony P.

9/16/2013

Outrageous charges to replace our hot water heater, plus I had to help lift unit into place. $1101.

MaryAnn S.

8/16/2015

I called Parker and Sons for a 40 point AC inspection for $69.95 and to repair an outdoor faucet drip. I ended up paying $1266. Talk about buyers remorse!! I got online and found the capacitor cost about $50 and the exact same hard start device cost $51. That means they charged me $566 for labor, overhead and advertising. They also said my water pressure was high. They replaced a gate valve with a turn lever and installed a pressure reducer valve, Total cost for parts: $100. So they charged me $499 for labor on that repair. I got three other quotes and all were well over half that cost. For anyone interested, the average plumbers rate in Phoenix for above slab repairs is $100-125. AC repair rates run $40-129 for a service call. They grossly overcharge for their services. And if you try to contact them via e-mail, it's impossible. All you get is a form to ask for a service request. Be smarter than me and get several quotes before you buy from this company.

Mary C.

6/23/2015

Parker and Sons installed a brand new AC unit in Sept, 2012 to the tune of $6500.. I'm still not convinced that the old unit couldn't have been fixed but the repairman said otherwise. This was the first time I had used Parker and Sons and it was only because my other AC guy was unavailable. Afterwards we were harassed unmercifully to sign up for their maintenance program. I avoided answering the calls and making a decision until we got a call at 9am on a Sunday morning. We declined (not so politely) and I vowed never to use that company again. Fast forward to last week when my 2 1/2 year old, $6,500 AC unit stopped cooling. I called them because they had installed it and I had warranties. They informed me that parts were covered but not labor- to the tune of $850!!. I haven't even paid off the AC unit! When I asked how a 2 year old AC unit could require a repair that expensive, the response was it's a machine, machines break down. Because we and our pets were sweltering on the hottest day of the year, we agreed to have it fixed. It's working well now but I am wondering when the next expensive repair will need to be made. Be assured, if it happens I will not call Parker and Sons. I highly suspect I was ripped off by their repair cost and wonder if it was installed incorrectly in the first place leading to the costly repair. I will never recommend that company.

Toni K.

6/19/2015

I had Parker & Sons install a Lennox AC/heat pump system in 2009 and I purchased an extended 10-year warranty with them at that time. To keep the warranty intact, I was required to have the system inspected and maintained twice a year...so I also purchased the Parker Family Plan for approximately $120/year. Now, all of this may sound like extra unnecessary expenses and I don't usually buy extended warranties, but I'm so incredibly thankful I did in this case. I've had nothing but trouble with the Lennox system starting 4 months after it was installed and recurring approximately every 6 months thereafter. These were major, significant breakdowns that put my system out of service for 3-5 days at a time (waiting for Lennox to ship various needed parts). During all the problems, I never had to pay a parts or labor cost for any of these repairs; however, I also knew that nothing Parker was doing would make a difference. My experience told me that the problems were all associated with the Lennox product and those problems would continue once the warranty expired and then the costs would all fall on me. Last week, the system failed again and while waiting for the required parts (during record 115 degree temps) I decided to invoke the no lemon and money back guarantee clauses of my extended warranty. After reviewing my service history, Parker & Sons promptly offered to replace my entire Lennox system with an equivalent system of any other brand they carry. They completed that replacement the day after I accepted their offer and I am now comfortable in my home again. I can't thank Parker & Sons enough for stepping up and honoring their warranty....without a fight!

R K.

5/22/2013

I have used parker and sons for the past couple years and bought an AC unit from them. The people who come to my house are great, and rates competitive. I give 4-5 stars for the techs.
I would give 0 stars to the scheduler. For my last tune up I had to take the 2 hour window of time off work to sit at home waiting. Much to my surprise when I get my phone to ask what is going 10 minutes after the 2 hour block as I should be going back to work I see calls 15 and 10 minutes ago asking if I am present. As I didn't answer my phone appointment was postponed. No respect for my time.
My fiance uses them as well and after my experience decided I should schedule AC work while I am on vacation so as to not lose more work time. Called and informed can absolutely not even have a 2 hour window for someone to show up.
Please be aware that courtesy towards customers is important both when servicing units as well as when scheduling. Again the techs have all been great, just the scheduler makes me think of finding a new company.

jole p.

02/10/2010 12:00:00 SA

$3000.00 for a 75 gallon hot water heater. Unknowing wives beware. The explaination for the high cost was thats our flat rate. Since the install we've spoken other contractors and they agreed, this company took advantage of an unknowing homeowner by about 40%. Never again will I or my wife call this company

Laura F.

02/02/2011 12:00:00 SA

Fixed my furnace is less then 2 hours from the time I called! Came home to a very cold house, called Parker & Sons @ 5:45 and my furnace was fixed by 7:15. Technician was very clean, professional and respectful. He took the time to explain to me what was wrong, how he fixed it and what I can do to avoid any problems in the future. I highly recommend Parker & Sons!

Dave E.

04/09/2011 12:00:00 SA

I paid these people $400 to do a duct cleaning 3-4 years ago. I still have the receipt and canceled check. The biggest ripoff of my life. They sent two guys who set up the machine and literally left to have breakfast. They came back, sat in their van in front of my house another 15-30 minutes. After they finished cleaning my duct work which I think could have been done in 15-30 minutes total they went up and did their free inspection on my heat pump and said I needed my coil cleaned. That would cost another $400. (Apparently everything thing they do is $400.00.) The book price they said. I told them to leave. I called another company and they cleaned the coil for $75. This happened 3-4 years ago. I just replaced my heat pump and can guaranDAMNtee you I did not use Parker and Sons. When pigs fly on the 12th of Never I will call these people back to my home.

ARZUNA P.

6/28/2011

BEWARE!!! I had a technician come in for a service call today to fix my AC. The person quoted $240 labor costs just to replace the contact. Couple of screws on the electrical panel and he doesn't even have to open outer case of unit. Beware of these guys. This looks like their game plan, they will say they charge $69 for diagnostics and once they are at your house they quote several hundred dollars for minuscule work. I just paid $70 for nothing and have to go one more day with out AC. Scam artists....

Joey C.

6/30/2010

If you want to pay the highest price in town for substandard work then call these shysters. I called them out for a simple AC job and after their parts changer finished the bill was over $ 600.00. I contacted three other AC companies, and was told the repair should not have been over $ 250.00. I was charged over $ 450.00 for a condenser fan that sells at Johnstone Supply for $ 120.00 retail. The technician did not have the proper tools and ended up ruining my condenser fan which was replaced at an additional charge of $ 160.00. I don't mind paying for service but I don't like getting price gouged. These guys advertise all over, but that does not make them good. DO NOT DO BUSINESS WITH THIS COMPANY.

DA K.

3/18/2011

Overpriced and did not get the job done. Snaked my main drain line, got it working again, but did not completely clear it. Advised that I needed a new drain line installed immediately for $4,500. Called Roto-Rooter the next day. Their tech completely cleared the line, charged less to do it, and advised that I will eventually need to replace my drain line, but not immediately. He then provided an estimate for $700 less than Parker and Sons to replace the drain line.

Pam M.

4/13/2015

I wish I could give this company zero stars because they deserve no stars at all. I called them because I was having a problem with my air conditioning unit. I have an air conditioner/gas furnace in the attic and a fan unit outside the house on the ground. I called Parker and Sons because I have seen their commercials on TV and also read they were recommended by tofixit.com. Two technicians came out and looked at my air conditioners. They told me my units were too old and they would need to be replaced. I asked them how much, and they told me around $7500! I told them that I did not want to spend that kind of money and they told me I had no other options. I called an independent contractor the next day and he came out and fixed the condenser on my attic AC unit for $180. That was the only part causing the problem! I did not need two entirely new units. My air is now working perfectly and it has been working great for 3 months now. I would never recommend Parker and Sons. They are not interested in fixing units. They are interested in selling new ones! If you want honest service, call another company!

Larry I.

11/20/2012

i had a main line clog at 3 in the morning and called 3 plumbers - - parker and sons wouldn't give me an estimate. i knew exactly what the problem was - not sure why they couldn't give me an estimate - i wasn't sure if they would charge me $200 or $800 - - so i went with Roto Rooter who gave me an estimate over the phone and fixed the problem providing excellent service.

Steven I.

1/18/2013

Nightmare techs who attempt to hold you hostage and work on commission. I had a broken PVC water pipe outside, tech said he could not patch the PVC pipe with a guarantee, it would take a day for the glue to dry so no water, on and on with story after story, and to replace with all new copper for over $1200. I call the office and get the head honcho on the phone who tells me I misunderstood what I said next I can't type, trust me, I know what he told me. He's then sitting in the van for 10 minutes talking with his office. All of the sudden his tune changed, well how about that! He repaired it and then turned on the water. Apparently he had too much glue on the inside of the pipe and he clogged my Moen shower valve, so he had to then repair my shower. All this is taking about 4hrs to do. After 1 yr or so, the pipe failed again, I had the same repair done by a different outfit, the repair was cheaper, and so far good for the past 4yrs. Avoid if you can or get a second opinion via the office to make sure your not getting ripped off.

susan t.

05/05/2011 12:00:00 SA

long of the short is i paid them $400.00 they did nt fix problem called another co. and they fixed it for $60.00 with no refund from Parer and sons.

John R.

5/24/2013

BEWARE! BEWARE! BEWARE! You are a FOOL if you let these guys rip you off. A/C went out. Tech identified leak in the indoor coil, said he could not identify the unit, and that if the part was available, it would cost $2500. Also came up with a laundry list of other items that would likely fail as soon as that was repaired to the tune of well over $4000. Then wanted to send their new sales/installer group out for immediate price quote for new unit. The cheapest new unit installed was over $7500. I went up into the attic to inspect the air handler and found the tag identifying the model and serial number of the unit right on the access panel - the guy was either blind or a liar! Spent 15 minutes on-line and found the part for $499 shipped to my door! Then looked at new a/c units - I can get a name-brand unit with the same SEER rating as their generic $7500 unit shipped to my door for $1800! I called one of the reccomended installers from that company - they stopped by and quoted an installation price of $500. $7500 vs. $2300!!!! I don't know what you would call that, but the term HIGHWAY ROBBERY comes to mind. Their techs are generally courteous, but most people will smile at you if you are willing to pay them 3 times what it should actually cost! When I told their new installation guy that we would be getting other bids, he asked who, and then called them names - referrring to the folks associated with Home Depot those monkeys. What a bunch of $@#^! DO NOT USE PARKER UNDER ANY CIRCUMSTANCES!!!!!

Lynne R.

2/28/2011

The reviews are correct...they are timely, clean, repairs are well done, they are courteous, etc. BUT this all comes with an extremely high cost. My water heater went out and I came home to water all over my garage and under flagstone inside. This water heater was replaced 4 1/2 years ago by Parker (has 6 yr warranty) so they did prorate it. However, before pro-rating it the original cost was $1181 installed. I found the same model water heater online at another plumber which was $489 installed (after the fact). The pro-rated amount was$583. I also have a recirculating hot water pump which had not been working properly. They said they couldn't tell if it was working until the hot water heater was filled with hot water (about 2 hours) and they couldn't wait around for that...understandable. So I either had to get a new one while they were there ($543) or if the existing one didn't work and they came back it would be somewhere around $750. We had already priced this pump at a distributor and onlline...the highest price was $275, the lowest $160. All the installation required was to unscrew the connectors, remove old pump and put new pump in and screw connectors back. They also replaced a brass 1/2 check vale to the tune of $111...highest price I can find is $43. So $1300 later I have a new water heater that's warranty expires in a year and a half and a recirculating hot water pump that works, for a price! I'm convinced that when service oriented companies drive into a gated community, the cost goes up dramatically. I definitely have a hard time recommending them due to the high cost...there are much cheaper places out there.

Nakita G.

3/21/2013

really had a bad experience with their honesty and overcharges and not doing their work properly by code!!!. they take total advantage of women!! the owner would not respond.....i ended up calling the registrar of contractors!! they are too expensive and don't do what they say they will do...only when forced to, thru the registrar!!