Jaycox Air Conditioning Htg & Refrig

Great service, fast response, and fair pricing. Hands down the best in town.

I'm writing this review on behalf of my parents -

Our AC unit went out and we had another well-known company in the area come out to give us an estimate on fixing what was wrong, which happened to be the compressor. They gave us an astronomical price, so we called Jaycox, whom we had service our unit in the past. We were thankful that Patrick was able to help us over the phone and quoted us a much more reasonable price (less than half of what the other company had quoted us). Shane, the technician who came out to replace our compressor and complete the job, was very knowledgeable and helpful. We were very thankful Jaycox was able to help us and not charge us an arm and a leg for the same exact part and labor/installation. We highly recommend them to anyone needing AC/Heating services.

We've used Jaycox over the last 7 years to do a twice a year tune up, but our A/C which was 23 years old was failing.
Today we had a new Carrier A/C & furnace put in by Jaycox Air Conditioning and Heating.
The installers were polite, conscientious and very knowledgeable as they have been at all our tune ups. Because we bought a larger unit
our attic access needed to be larger so they increased the opening, cleaned up the mess and then put a nice trim around the edges to finish it off, looks great!
We highly recommend this company for all your air conditioning and furnace needs!

Thanks  guys for the great service that you did yesterday afternoon, great customer service and good price, and the main point they fix it right away .

Fabulous service! Jaycox installed our Carrier AC GasPack 15 years ago.
Friday it started to make noise. We called JayCox late Friday morning; they sent a service rep (Kyle) out within an hour. He diagnosed the problem, took the part with him, found the part at a Carrier location in the valley; drove across the valley to pick up the part and had it installed by end of day. He was concerned that we would be without A/C for the weekend so did everything he could to get us up and running quickly. Well above and beyond top quality service. Excellent company.

They bid out a replacement AC/Furnace.  They arrived when they said they would, gave us to great proposals.  On install day, they were a few minutes EARLY, and went to work very quickly. Install was professionally done and the crew was very friendly.  2 weeks later they came out to double check their work.  Would highly recommend them.

Jaycox has been taking care of my Mom's home HVAC for years and she trusts no others. I asked them to install a WiFi thermostat and it was done on the day we scheduled. Highly recommend.

Always great service and expert recommendations. Service guys know their equipment and can get things fixed fast!

We have been using Jaycox for several years and every time we call they are responsive and professional.  That probably is expected with any vendor but these folks are above and beyond.

We have a poor attic layout that requires scaling (on your belly -- think CRAWL SPACE IN 110+ DEGREES on a good day) more than fifty feet across the attic to get to our air handler. These technicians always recognize our call by that attic.  And they come out and do it. Every time.  ROCKSTARS, knowledgeable, efficient and KIND.

Patrick showed up first thing this morning and did it again.  THANK YOU, PATRICK.

We are committing to getting a more efficient attic entry point before you come back out. You and your team DESERVE THAT for keeping us cool.

I can no longer recommend Jaycox. Most recently, I had them out as my air conditioning wasn't working. It turned out to be my thermostat (a Honeywell from 2004 that allowed four intervals of programming on each day of the week). In less than 10 minutes, the technician installed a Honeywell FocusPro 5000. I was surprised to learn the new thermostat only allowed one setting. He said they used a one-setting thermostat as a more complex thermostat was often too confusing for their Sun City customers. I noted I would not be able to super cool; he said that I could super-cool by changing it manually. I noted I would have to be home and awake at all the times I want the temperature to change.  He said he had an Ecobee programmable thermostat at home and liked it a lot. Then came the bill: $69 for the service call, $180 for the one-setting simple thermostat and its installation = $249.

Later, I started investigating prices and was shocked at how low one-setting non-programmable thermostats are. I called other HVAC vendors and also checked out sites like CostOwl that described what one should pay for various thermostats and their installation. Interestingly, I found the FocusPro 5000 on Alpine Home Air for a retail price of $57.72...I also found it lower on Mercari, but that is not a dedicated AC site. I noticed that the box the thermostat came in was dated 2013.

I called Jaycox and inquired about the cost of labor: $110/hour. I asked what the breakdown of labor and materials was for the thermostat installation and was told there was none; it was a flat fee for the item and the install. I twice talked to the service manager who said I could pay more to cover the cost of having an Ecobee or whatever thermostat I wanted installed.

After thinking about it, I told him I didn't want an Ecobee, rather something like I had before. I told him I felt taken advantage of in terms of pricing, and that I felt Jaycox has changed. He suggested I talk to the owner, Patrick, so I left a message. Patrick called me just after 7 a.m. when I was dead asleep. I asked if we might talk later when I was alert. I called again and left a message, but didn't hear back from him, so I tried calling again another day in the 0700 hour. I was told he would be paged (that surprised me). I never heard back.

Additional Notes:

I also asked the tech that put in the thermostat for an air-conditioning bid. He asked me the square footage of my house. On looking at the unit, he was surprised it was a 5-ton and asked if I had cathedral ceilings; I noted I have 9-foot ceilings. He said that was why a 5-ton was there and needed. I asked about a comprehensive exam, and he said there was no need as it had previously been done by the builder and their engineers. I had indicated a comprehensive exam was important to me in bidder selection. I specifically asked about an energy efficiency exam and he said it could be done after the AC install and they would often throw it in. He didn't look at any other items, and quickly gave me a bid.

I think I would prefer a comprehensive exam and efficiency upgrades *prior* to installing a new system as this could impact system size. Additionally, if the initial installers chose a system that was too large, it would be good to detect this.

I asked the technician if APS offered rebates on AC installations. He said no, that they said they were too poor. I later contacted APS and found that they do offer a rebate on qualified AC installations. --I also learned that APS offers a $30 rebate on certain smart thermostats, including Ecobee, but not the FocusPro 5000 (as it is a basic non-programmable thermostat).

It also bothered me that on another recent visit this year, the same tech told me that the price of R22 was going up and this would make maintaining my system more difficult and he suggested getting a new one sooner than later. I told him that per news reports, the price of R22 had actually been falling. He said I seemed well-informed.

Overall, it's my fault for not being diligent in vendor selection. In the past, I found Jaycox to be an economical choice. I know ownership has shifted to the kids from the parent in recent years. I have appreciated that Jaycox responds quickly to service calls. --On the other hand, as is clear from the above, I feel price-gouged on the overly basic thermostat that I have. --I understood the service manager to say that they usually carry two types of thermostats on the trucks (not sure what the other is). I got stuck with an overly basic one (one temperature only) at a high price.

I guess I am glad I learned a lesson on a smaller priced job.

I called on a Friday afternoon and they came on Saturday so responsive and helpful.  Tech came and really just checked the charge.   He stated that he added some refrigerant, but barely any. But he charged me a pound without even weighing.   Good by Jaycox.

I have been using this company for the last ten years to repair or replace my air. Call them early am, fixed problem with in a hour. Would highly recommend them.

I attempted to change a thermostat and somehow lost power to the ac. Being a novice I decided to stop while I was ahead. It is a Sunday and I thought I would be out of luck but called Jaycox as a friend recommended them. A wonderful lady answered and advised the could get someone out today. She advised of the service fee for Sunday's up front so there would be no surprises. As promised a kind, knowledgeable man arrived by the name of Scott. I explained the situation. He checked some wiring and found a blown fuse. He explained I had crossed a wire. He changed the fuse and wired the thermostat CORRECTLY and I had ac again.
Great service! Professional, friendly and knowledgeable!
AC repaired on a Sunday for less than $100

From this experience I would highly recommend!

I can't say enough good things about Jaycox!! Last year I explained the problems we were having with different air conditioning problems in our home I.e some vents not getting much air and air conditioner running all day in the summer. What first  impressed me was Mr Perini. He came out and went over things that could be done to check  to see what the problem might be  but there was absolutely no pressure to buy anything or choose anything immediately but to review it and if we wanted anything just let him know.

We decided to have the complete check to see where we might be losing air. They did much more. The duct work was fine but took us up to show insulation issues and solutions but again no pressure.  We reviewed what they gave us and had them insulate as they suggested (one area that was not even insulted but the Jaycox inspector put his phone in and showed no insulation in a area we were having problems with). It took them a day to finish all the insulation and we noticed improvements immediately. We where told our air conditioner was on the border for sq footage of house.

A couple of weeks later Bob Perini came out again ( we asked) and we discussed new air conditioners and again no pressure!! ( so refreshing). We chose a larger unit since ours was getting old and chose our seer. The unit was installed without incident and they checked all vents. We had a wonderful summer (2017) !! Cool rooms $150.00 per month lower electric bill and relaxing. We had our fall and spring check ( free) with the same professional attitude as through our entire process. Our home stays warm in the winter and cool in the summer thanks to added insulation and a new air conditioner and the confidence we have in Jaycox.

I want to add that the office personnel are as polite and professional as the personnel that came to the house

Called this morning and Kelton was out a couple of hours later.  Fixed the problem quickly and didn't try to fine unnecessary things.  I will definitely use them again.  It's nice to find honesty.  Thank you.

We had our 23 year old unit replaced in March . From the sales to install was nothing but professional.  We had multiple estiments for the replacement and weren't comfortable with the what we were seeing from the other companies.
We had the energy audit and found out we were in good shape and they didn't try to sell us more service than we needed.  The installation was fast and well done and the installers were very knowledgeable and pleasent to have in our home.
After the install they sent out a crew to balance the ducts to get the same airflow in all the rooms as we have the old metal ducts. The system worked well but did not seem to get cool on the living room with this heat. Jaycox sent the balancing team back out at, at no cost, to rebalance the ducts. The system is working perfectly . They took care of all the paperwork for warranty and power company.

I would highly recommend them,and already have, to all my friends.

My 5-ton York went out on my home.
After basic troubleshooting could not solve the problem, I called Jaycox. They had helped me some years ago at another home.
Their diagnostic fee is more reasonable then another company I compared.
They came same day at the promised time, found a seized motor and offered me some options.
They were in and out in two hours. Peppered the technician with questions and he handled me well. I am not an engineer or tech but having lived in the desert for awhile am relatively knowleageable in HVAC and always looking to gain more technical knowledge. Felt the technician was completely straight with me. I like the motto on their service reciept Bitterness of poor quality remains long after the sweetness of low price has gone. Could they have done anything better? Nothing I can think of.
If you want honest, reliable service at a fair price, call them.

What an amazing company to work with! From the scheduling of the appointment to the arrival of the technician, I was blown away by the customer service. Patrick, the technician that serviced our unit, was thorough, honest, and informative. Our unit was short cycling turning on and off every 2 minutes. When Patrick came out he inspected everything in the attic, the ducts, and the unit itself. The fix was minor and like other reviews, he was honest and we have had zero problems since! I would 100% recommend this company and will be using them for all my future AC/heating services.

One of the two A/C units wasn't working.  Within 3 hours after calling, Kelton and Dan arrived.  Evaluated and repaired!.  So easy.  Both men were courteous and honest.  Family owned business who takes pride in providing the best customer service.  No need to call anyone else.  Thank you Jaycox.

Patrick is the most honest person for a person to trust with the service I needed. I tell everyone how good this company is. Fair and honest is always nice when you need a job well done.

Very Honest & Reliable. Had them do an energy review of my home. Found them on the APS website. Had 15% air leakage in my home, I signed up with them to correct the leaks, balance the air flow to all rooms in my home, and Added Extra insulation to the front half of my home. They Did a fantastic job! They have very good follow up and return your calls quickly. I will be using them for all my a/c & heating needs

We have called on Jaycox many times over the years and have never been disappointed. Very honest and fair prices. Prompt service.

I don't get to worked up when the A/C goes out... It's a mechanical piece of equipment that will go bad at some point.  There is no use in fretting about it.  But, when it does go bad you want someone who has a CLUE and is HONEST about the issue.  We've only used them recently (after some dishonesty from another LARGE A/C contractor) and we are very happy with the work.  I didn't get good news from Jaycox but I got an HONEST evaluation of the problem and what it would cost to fix it and when they would be back to complete the work.  These folks are honest and act with integrity.  Thanks Jaycox A/C!

I called Jaycox because the furnace wasn't working in our casita. They sent a technician out within the hour. Jake immediately found the problem - a switch, which I wasn't even aware of, had inadvertently been turned off. He showed me where it was and left. No charge - just call us the next time you need service. Wow! I'm a customer for the long run! Thanks Jaycox!