Best Businesses in Phoenix, AZ

Where do I start?  With Bret, Jeremy, John, the awesome phone/customer service!  
They are what this company is about.  Giving the best customer service possible while at the same time making sure we are free of those desert critters we all seem to run from!  We have seen only 2 scorpions in 7 years.....and they were outside. We have had very few bugs, spiders, etc. inside our home.  All the spraying is done outside!

Bret, his family and crew have been servicing our home since 2007.  I would not have anyone else.  Bret is always quick to respond to my SOS calls.  Bret or one of the crew members always gets the job done.  Jeremy is amazing.  Always at my home on schedule, professional and eager to help.  

I have had bee problems.  One call and Bret has someone to my home within an hour or two.  John was amazing when he came recently.  

I cannot say enough about this company.  There is no finer people....and no desert critters,  bugs or bees. At my house.  Who could ask for more!  

Thank you Bret and everyone at Sonoran Pest Control!  

Treva B.

Incompetent schedulers. refused to cancel contract after 3 miss  scheduled appointments. Gouged me to cancel contract.. hope the good PR makes them enough money.

First time homeowner here, and the initial inspection was done during the sale of the house. They've been out a few times since to check the traps that were placed, and I was home for the first inspection which went very well. Yesterday, I received a call reminding me that someone would be out to inspect the traps this morning around 8am, and they wanted to ensure there would be access to the back yard.
This morning we unlocked our two gates to the backyard and locked our dogs up so they didn't have access to the back/side yard. My wife left work this afternoon, using vacation time, to go home and unlock the dog door for them. When she looked in the backyard, the traps were undisturbed, still covered by dirt/rock/grass. If it weren't for the fact that we didn't pay for their services in the first place, I would be finding a different company to work with right now. So, we'll continue this until the warranty runs out and go forward from there.
To be asked to make the yard available and to then not perform the service that is expected is unacceptable in and of itself. Furthermore, to take paid time off to ensure the well-being of our pets while accommodating the request, only to find out nobody ever went into the back/side yard is pretty upsetting. It was a waste of time, a waste of paid time off, and a general inconvenience. Beware that when it comes to these checks, you may not be receiving the services you should have.

2018-05-12: Watts came and did the gopher elimination and they haven't come back in three weeks.  They took care of the problem in a single visit.  So far, good- so I am updating the review from 4-to-5 stars.

FYI: When I called to make the appointment, nobody answered the phone.  They did eventually call back though.

2018-04-20:
I am revising my original review (preserved below) because I got a call from Mark (who sounds like he's an owner or partner), and was very friendly and helpful.  He saw my poor review and moved me to the beginning of the callback queue.  He called just a few minutes after I left the original review and was very, very apologetic.

The problem is gophers, and Mark explained thoroughly why the problem recurs and what can be done to remediate it for the long-term.

(original message):  I am not (yet) a customer.  I just wish they'd answer the phone or call me back.  I called twice today, and left a message the second time.  It's been well over an hour since my second call (and the message).

Chris at Moon Valley Pest Control has serviced our house since we purchased.  It backs to the Preserve; so we get some stuff with lots of legs.  My wife is usually here when Chris cones, and this is what she say - 1) always on time, 2) professional and courteous, and 3) he is very neat.  Moon Valley Pest Control was referred to us, and we continue to refer them to others.

We've been using Bulwark Exterminating for over ten years in 3 different homes in the Valley. They're always professional, helpful, and friendly. Our current home has had some complex issues with tree infestations, but our tech, Tyler M, has gotten it under control. He went above-and-beyond to eliminate the pests. He did his own research, made suggestions, tested different treatments, and did follow-up visits to evaluate the results. He saved four very expensive trees for us! And Tyler is always pleasant and on time! Bulwark is the best! A quality company like Bulwark is rare.

I have had Defense Pest Control provide bi-monthly pest spraying from the time I bought my property almost four years ago.  They are prompt, professional and so very pleasant to work with.  As a long distance landlord, it is comforting to know they can be counted on to work with my tenants and protect my investment.  I highly recommend them!

Best pest control/exterminating company that I've ever used. I have been with them for about a year now, and couldn't be happier. They do a bunch of houses in my neighborhood. That is actually how I heard about them. We have a bad scorpion problem around, and I asked my neighbors who they use, and turns about about half my neighborhood uses Truforce. I tried doing it myself (which works for about a week, then the bugs just come right back) and I've tried a couple different companies (felt like I was getting ripped off, and the guy would take about 3 minute to spray my whole house...)
Guys with Truforce are super nice and good at what they do. Do yourself a favor and have them spray your house. Oh and they use super safe products!

Scott was at my house today and I found him to be extremely knowledgable, not only for a solution but also for prevention.  He inspected the inside and outside of my home and educated me on how to fix things that would prevent pests from wanting to live around my house and from gaining entry into my house. I have a list of 15 things to do and he suggested fixing them before using his services to prevent the problem from continuing.  These suggestions will save me money in other ways too, like lowering my water and electric bills.  Scott really cares about people.  He wants to help prevent pests and not just treat the problem.  I've never had someone take the time to educate me on prevention.  Most won't want to because then we won't need there services as often!  The icing on the cake is that Scott uses 100% organic products so there's no risk of toxic chemicals harming your family - including pets!  I highly recommend Scott!

Joey serviced my home was very thorough and friendly, he even carried my packages in of the front porch..

Don't second guess, go with this company. Mark was AWESOME! I reached out yesterday and they were here on site next morning (today) to give me a quote. They were able to handle everything while on site and were done within a couple hours. Pricing was very reasonable, Mark was very friendly and explained things thoroughly to me. Will be using them again in the future! This time I used them for pigeon removal / deterrent, plus all work is warrantied for a year. A+++

We decided we were not going to come out today is what Wendy  told me when I called 15 minutes after someone was supposed to arrive at my house.
We called to scheduled a appointment in hopes to solve our cricket problem. Wendy called me twice before the our appointment to ask how I would pay for the service. I let her know I needed to check with my wife but I confirmed with her that I would be able to give a card number or check at time of service. She let me know that was fine and confirmed my appointment.
Fast forward to the day of service no one had arrived for our 7 am appointment. I called and check in to make sure someone was still on there way when Wendy let me know I never submitted payment so they decided they would not come out today. I've never heard of a company that requires payment before services are rendered.
I understand if this is their business practice to insurance payment before they provide a service but it would have been great to know they were going to cancel my appointment so I didn't have to lose time from work.
Just a huge waste of time.

This was my best experience thus far. Dylan went above and beyond. He was very informative and thorough. I'll only use Bulwark at this point.

I phoned Burns Pest Elimination today, Monday morning at 7:30 a.m. My boss's home is under contract to be sold in a few weeks. The inspection disclosed that there might have been an active roof rat problem as well as termites. Two different departments at Burns. I spoke with Shannon at Burns (a very sharp young lady!) who sent messages to both departments. I had phone calls from AJ (termite division) and Paul Shuma (rodent division) by 9:15 a.m. AJ said he could meet me at noon, Paul said he'd be pushing it to be there by 2:00. I told Paul I lived 35 miles away from the home and would wait for him because in the end I'd save time. Paul rearranged his morning and to my surprise he arrived at noon .. same time as AJ. Both gentlemen provided superior service. In this day and age ... post Covid ... there are plenty of not-so-bright individuals working in our world. I must say that Shannon, Paul and AJ are exemplary examples of folks we need more of in this working world! Go Burns!

In addition to this customer service I will say that this home had roof rats in 2020. The buyer's inspection suggested that they were active. I was quite hopeful that they were not. Upon his inspection he noted there was no active rodent situation. In addition, all of the exclusion materials they had installed in 2020 were still secure and present. The rodents couldn't find a way in if they tried.

Anyway, it seems quite difficult today to find a company that understands the need for urgency and care. Paul got Shannon on the phone, they booked a cleanup of rodent droppings with their best sanitizing employee while I listened in on the call.

Burns has the people you need (intelligent ones!) to get your pests dealt with! Thank you Burns ... I'll bring you and send you as much business as I can!

Charlie gave excellent customer service today for rodent exclusion work.  He was prompt, precise, professional and friendly.  He astutely figured out exactly where we needed work done with eagle's eye and completed the work thoroughly and explained everything he did.  Thank you, Charlie!

Jared came out to our house to spray inside and out because i do not like any kind of bug and have never dealt with scorpions before. I ripped the shrubs off the back wall and had a few scorpions i called and he came back out the next day haven't seen anything since!! He is knowledgeable and friendly great service! Wouldn't use any other Company!

So I hired a new company after the owner said he'd get back to me, never did. They came out did a retreat and what a pleasant surprise, several months have passed and NO activity! Budget is simply incompetent and the proof is in all their attempts, they never solved the problem and another company solved it in a 1 and done service.

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