I owned my 3000 s.f. block wall home at 87th St and Camelback for 11 years and battled termites for all that time. Original house 2300 s.f was added onto twice by original owner. Termite activity was ONLY in the add-on buildings, NEVER the original house, because of the long-lasting but now banned chemicals they used in that day 1966 to treat the soil under foundation.
I have a 11-year fat folder full of bids by so many termite companies, ranging from $495 with Budget Brothers (for 3-year warranty) to $2700 by Truly Nolen. All companies wanted to treat the entire house, because they said otherwise they cannot warranty their work.
My most unhappy experience was with Budget Brothers. They charged me $495 for whole house treatment with 3-year warranty. Every time new activity arose during the 3 years, lady who answered the phone would tell me Knock down the tubes and wait a few days to see if activity comes back. She also told me that the NEW termites keep flying to my house (meaning they do not live there, just passing by) and then emit pheromones to attract more termites to my house. This to me, was said to dispute my conclusion that their chemical did not work. Sounded like putting me off, so finally I said There is obvious continuing activity I want you to come out and treat!. I finally told her that it doesn't matter where the termites come from, termites are termites that their chemical should be killing. Well, then, she had to admit what I was saying was true, so she sent out a crew to treat about 4 times during my warranty period of 3 years.
More than 3 months after 4th reinfestation treatment on Mar 12, 2014 during warranty period by Budget Brothers in my garage, extensive new infestation appeared in treated area. Since activity appeared after the three months in corner of garage that Budget Brothers already treated with Dupont Altriset .050%, I accused the owner Jeff of using plain water. The concentration of mud tunnels hanging from ceiling was so horrifying that other companies said they've never seen anything so bad, and took photos. LONG mud tubes hung from ceiling in long rows (from wood behind them) like an upside down fence. Budget Brothers refused to come out again because they said my warranty expired, EVEN THOUGH THIS WAS THE SAME AREA they had treated only months before, and treatments are supposed to last 8 years, if application was done right. More mud tunnels appeared over the next 12 months in treated area.
By this time I wised up about searching on Yelp for any business category and arranging results by Highest Rated first ! Arizona Termite, Pest, and Weed was one of the top 4 with 5 stars, that I had come out to give me bids. The other companies, like the past 11 years, gave me bids for WHOLE HOUSE ONLY treatment.
I chose Glenn Pifer/Arizona Termite, Pest, and Weed because he volunteered You never seen any activity on the outside of the block walls all around your house, have you? (No) You never seen any activity on the inside of your house, have you? (No) So WHY WASTE YOUR MONEY TREATING THOSE AREAS THAT HAVE NEVER HAD ACTIVITY???!!!, he told me. Well this is so logical, why didn't the other companies ask me that? That is because they want to make money on whole house treatment. Their reasoning is if they spot treat, the termites will move to areas that were not treated, and then I will be unhappy, so no warranty for spot treatment. But fact is I NEVER seen any activity in original house, only the add-on rooms.
No one in 11 years VOLUNTEERED Why treat areas you've never seen activity in? Glenn was upset that other companies made scars in my red brick paving by drilling and patching with blobs that do not match, when it was all unnecessary. Glenn quoted me only $200 to treat the garage with the fence-like or hanging spaghetti on rod horrid infestation . I was so unhappy with Budget Bros who told me this infestation came from termites who were just flying by my house, not because their chemical didn't work.
When I called Glenn and said OK do it, I called 4 pm, and he said he could come in the morning the VERY NEXT DAY (Aug 25, 2015), and this was when his father just got put in ICU and not expected to live (he is still hanging in there at date of this review)! I was so taken aback at such fast service. He came ON TIME with another helper, spent an hour using Termador HE .06% with 5 year warranty for treated areas, when no other company in 11 years would warranty a spot treatment. I waited 6 months to write this review to make sure termites did not come back. FINALLY NO TERMITES and only cost $200 including 5 year warranty!
I threw away all the other company's bids and treatment histories over last 11 years in my folder, except Budget Bros cos I am so angry at them. Only AZ Termite, Pest, is in my termite folder now. MY Termite company for the rest of my life in AZ ! Thank you Glenn!