Best Businesses in Phoenix, AZ

Our property manager gave us Mike's info since I discovered, while visiting our house, we had a plastic drip pan that had always been a problem on one of our attic units and it was about to collapse and drip into the house again. I wanted him to replace the drip pan for one that's metal and sturdy. This unit was on its last legs since it was over 20 years old. Our neighbor down the street is an A/C guy and he told me back in 2017, 5 years ago, that this unit could 'go at any time'. Therefore when Mike told me we probably should replace the unit based on what he saw inside it, I knew he was telling the truth. Mike didn't at all 'press' me by any means. He did tell me about the new EPA regs coming out on Jan 2023. I did check this out and he was spot on, so I told him to please go ahead and replace it. He did an excellent job, was barely disruptive to the renters, and had it replaced in a single day and the renter was very happy with the performance of the unit and the lower electric bill.  He was very responsive to every single call and text to him and gave me all of the warranty and documentation for the new unit. It's refreshing to find someone who is reliable and has integrity. I thought I paid a very fair price for the unit, too.

When our AC broke just days before our big vacation, we got a quote from 2 well known AC businesses in the valley. We were so disappointed by them both because they had no quick solution and both were very costly. So I got a referral from a friend and called Clark Heating and Cooling and within minutes they sent someone over to give us a quote. We were in such a bind, dealing with no AC in 110 degree weather, with a small child and large dog, while trying to leave for our vacation. Clark's heating and cooling did not disappoint! In fact, they returned the next day and fixed our AC for a fraction of the cost. They were so friendly and fair, which my husband and I truly appreciated. They even followed up with us the next day to make sure everything was running okay. They are the best. Thank you all again!

Our heater stopped working mid-winter. Martin came out to work on it next day. He's very friendly and knowledgeable regarding our unit. He was very honest regarding the work needed and went the extra mile to work on our unit to ensure it worked properly for us. Thank you Martin we will definitely be referring all our friends and family to you. Highly recommended!

We used Donley for the first time yesterday to repair our furnace, and we are tremendously pleased.

We had initially heard about Donley in a glowing newspaper article published in the Arizona Republic a few years ago. I saved their name for when we needed a repair company.

They came out the same day we called them, diagnosed the problem quickly, and fixed it for a very reasonable price. I was also given information about a plumbing issue I mentioned, and info about our aging a/c units. No attempt was made to sell us anything - and the technician was polite and very punctual.

I want our service providers to make money so they stay in business and will be there the next time we need them. However, many of us have been taken advantage of by less scrupulous service companies in the past, and are therefore cautious when using a new company.

We will certainly make Donley our go-to company for all furnace, a/c and plumbing needs, and based upon their service yesterday, I can recommend them.

Thanks guys! Keep doing what you're doing and keeping it honest. It's appreciated and will serve you well in the long run.

Richard in Scottsdale

The people there were extremely helpful and professional. When my home unit had issues, they were able to come over the next morning to take a look at it. The Chris was very accommodating and friendly to my family (my little girl kept asking him questions, and he was very sweet to her). He explained things to us very well and helped us figure out the best steps to move forward. I even had second opinions on the system and they all said the same thing Chris did. Turned out we had a 15 year old unit and we needed to replace it. Not what I wanted to do right now, ya know? But Christian (the owner?) came over (on Sunday) to install an in-room temporary unit so we could sleep comfortably and gave me pricing. He gave me a great deal and was even able to make us a priority and had the new unit put in on Tuesday afternoon. While his crew was there they were all respectful and professional. They did a great job, made my plight feel like it was the most important and took care for me. He even replaced my intake vents (which I had been trying to do for a while but couldn't find at any hardware stores): they were so loud when the blower ran, it sounded like a hurricane, and an awesome new WiFi thermostat that came with a room sensor, so now it can read upstairs and downstairs so it makes the whole house more even (much better for sleeping)! I've noticed my new unit runs less often, quieter, and the whole house is much cooler and more comfortable. My only regret is not having done this sooner. Thanks guys, you were great! Should recommend them to everyone!

What a find!  Kevin's Parts came through for me when Amazon and other big box stores couldn't!  Personal service!  Got to see that the parts I needed were right!  They went out of their way to help me with parts that were out of stock elsewhere!  I love doing business with real people in real time!  I love working with people who know what they are doing!  Give them a call!  Like me, I'm sure you will walk away smiling!

Our old AC- Furnace died. There were some problems with the correct tonnage ordered by our home warranty company. People can praise great service when everything goes without a hitch. The real proof is how they respond to problems. Chase managed to get the correct unit for installation the next day! And brought us a great heater to keep our house warm yesterday and last night. They are indeed the Best!

I was referred by Porterhouse Home Inspections to have Jason from A Savings Air look at the AC unit of the house my husband and I are buying. Communication with him was easy with calling and text. He was polite, courteous, and straightforward with his communication and he sent the inspection report within an hour of finishing his work. Thank you Jason!

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Reached out to get a quote for a new ac, Bill did a great job walking me through the different options I had and worked with me to get it scheduled. The installation went smoothly and now I get to enjoy a much quieter and more efficient heat pump.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

Had an appointment for tuesday @ 8 to 9 a.m.  my wife waited for hours and no show. She called this company and the female that answered told my wife that she called and cancelled. So my wife missed a day of work and rescheduled for today. She and i both work so i waited ( 8 to 9 a.m.) about 10 i called and spoke with k____y. She said we did not have an appointment and insisted that my wife called to cancel the day before (which was not true) and did not reschedule. So wether it was k___ys mistake or not she was a bit rude and insisted how wrong i was and said she would call me back. She did call back and trying to be appologetic said some one would be here shortley. They did come as promised and are gone to find a part. Finally, i called work and said i couldn't come in due to this abortion of customer service. My wife and i both missed a day of work. I hope others have had a better experience.

I appreciate these guys so unbelievably much for handling their air conditioning business the way they do!  They are professional, knowledgable, hard working, and ethical.  I would recommend them to anyone and would never hesitate to call them again in the future.

Wish I could give zero stars. We had a residential AC unit replaced today, 5 employees arrived at 7 am and they were still working on it until 8 pm. I put my entire day on hold thinking they did the job I finally left the house for 1 hour. Upon returning home the AC isn't functional, the filter they taped on because they didn't have a proper sized one fell off, and the thermostat is completely unresponsive with no power going to it. After 13 hours of extreme discomfort and exacerbating my heart condition in the heat I called them for assistance. Was told I would be hearing from a dispatcher in 10 mins. An hour later, it didn't happen so I call again. They sent a second message to dispatch at midnight and now it's 6:30 am with no response. Any claims of 24 HR emergency repair is a lie.  This is after months of trying to get this unit up and running. First time they promised to pump the unit to give us relief they also failed to execute. It's taken at least 6 visits to our residence and over 8 Howard staff to .... not replace an air conditioner lmao. Definitely in the top 2 worst customer service experiences of my life.

Just giving this company a 1 star is already considered gracious. If I could describe them in a few short words I would call them a money-sucking leech. They overcharge on anything they possibly can: parts, service, you name it. Said service they provided was also extremely lackluster. Come to think of it, I think an actual orangutan could have done the job better because not long after I had to call someone else to come fix the same issue. Save yourself the time, money and effort and go with another company.

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