Best Businesses in Phoenix, AZ

What a lifesaver. Come home after work to a 90 degree downstairs. My wife found Mikes number,  called and 20 min he was over and fixed my AC... thank goodness because it was HOT.  Will definatly call again.

Honest which is rare in this industry. Their prices are 30% less than some of the other rip offs, namely the companies that are always advertising like George Brazil, Parker and Sons, etc. They have excellent technicians who are honest and have the customers best interest in mind. I would highly recommend this company.

Put in a call last year with my home warranty company and they sent me someone that made a mess of my ac.  Home warranty called in the help of Martin and he fixed me up the next day.  Called Martin this year, returned my call within the hour. He went over my expectations and text me the next day to check on things to see if I needed help, which I ended up needing. Thank you Martin.

My air conditioner went on the blink Sunday morning. I had seen the Donley truck at me neighbors, so I called for the phone number.
The Service Center person that took my call was friendly & knowledgeable. The serviceman arrived within a couple of hours and knew exactly what the problem was. He was in and out within 30 minutes.
Fantastic Service, in a day when most companies pay lip service to Customer Service. Thank you Donley!

Had the company come out to bid a job on a house replacing two AC units and adding a third unit.  They never sent a bid to us.  I called the office several times, no one ever answers the phone, I left a message.  They called back and left a message they would have the bid to us the next day.  NO BID AND ZERO COMMUNICATION.  The three other companies all had their bids to us within an hour.  WORST CUSTOMER SERVICE EVER!

I know, there is nothing sexy or tasty about appliance parts, but if/when you need them, Kevin's is the place to go. The microwave died! Fortunately (or unfortunately for me since I wanted a new one) my engineer husband quickly learned what went wrong. He headed off to Kevin's where he received excellent customer service and good advice.
They had the $5 fuse he needed and he was going to get an additional part that he thought might be affected by the blown fuse  ($25) and was actually told to just buy the fuse--that was all he needed. Loved the honesty.

My review is overdue.

Air conditioning not working properly on 8/18/20 and was referred to this company. Arrived same day and John began troubleshooting the problem. I'm in a complex and multiple units on the roof are not well identified. But he figured it out, took pictures and properly marked the unit. Replaced condenser fan motor and solved the problem. John was well trained and did a very good explaining the issue.

Had them back to replace old thermostat with a new Nest. Valley Best did a great job for me and system has worked great in these crazy temperatures. Thank you.

After Our AC unit fails inspection on the sale of our house we called Jason at A Savings Air, LLC and he took good care of us. All 3 units have problems, low in Gas, a Coil needed to be replace, etc.
They came and did and excellent job.
Thanks Jason for your help.

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Reached out to get a quote for a new ac, Bill did a great job walking me through the different options I had and worked with me to get it scheduled. The installation went smoothly and now I get to enjoy a much quieter and more efficient heat pump.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

Major disappointment. First, they were supposed to do our job 10 days ago. it took multiple calls to their office to finally get them to do anything after there initial diagnostic visit. In addition, they charged an outrageous service charge just show up the first time. then, as they needed to order a part,they then charged us another service call charge to install. The job took 5 minutes for their tech to do as they just needed to change out a minor part.

We used this company 3-4 years ago, and they were great. Very disappointing this time. So we will look for a new heating and cooling company for our future work. Do not recommend at all.

My heat pump started blowing cool a few days ago. After another company came out and estimated it would take $2000 to repair my system (and recommended that I buy another one) I called Wolff for a second opinion. I was referred to them by one of my family members.

One of their guys came out today and spent quite a bit of time on my roof before coming down and telling me what the problem was. He said that aside from being an old system, the only thing wrong with it was that it was 4 pounds low on refrigerant. This was a stark contrast from the first company that came out, who said that I was out of refrigerant, there was a refrigerant leak needed to be fixed, and two other pieces were broken.

When I heard that the only issue was being low on refrigerant (and that the price they quoted me per pound was $30 cheaper) I was very relieved. The tech filled it up within 15 minutes and my house was warm again.

I'm really glad I called Wolff for a second opinion, and that I didn't get grifted (as it seemed the other company was certainly trying to do). I'll certainly be calling Wolff again in the future when things go wrong and recommend them to my friends and family as well.

We've had a maintenance contract for our A/C with Howard Air for years. They are great to deal with on all levels - excellent service over the phone, easy to schedule appointments (even on Saturdays) and they really do prioritize getting us help ASAP when we have an emergency since we have a contract. When we do need repairs, their fees are reasonable, and they get the job done quickly. I highly recommend them!

Our regular technician Kent gets my #ServiceStarShoutOut for keeping our air cool despite the age of our unit!

What can I say about this outfit that hasn't already been said--I will simply add my objective view point. If Orangutan calls you and you are near the end of your service contract, hang up. Without failure, if you are under contract with Orangutan and they come out to service your A/C they WILL magically find something wrong. A capacitor is about to fail, or you need an anti-corrosion bar installed, or the unit has a recalled surge protector, or you have leaky ducts and need a $2500 aerosol glue sprayed in the ductwork, or your capacitor is bad, or you have corroded coils and you should replace the unit, or there is an issue with oil circulation in your compressor, or we think you have a potential leak and we can do a patch job with MagicFrost (but, we do recommend you replace the unit) and on and on (those a bit a few of the items / examples they have stated to me over the years). Some I am sure are correct and I did fix a few of the recommendations, but I always checked first with my much more mechanically inclined brother. I will say that the cost for the work with Orangutan has always been excessive and I usually said thank you, but no thanks.

Holy smokes. I've been getting these types of 'issues' since the unit was installed 10 years ago--it's an American Standard (a top brand and maker of Trane). They are a sales company first and foremost. Orangutan will try and extend your service with them through the extended service contract knowing full well this is an opportunity $$$ to reap the benefits later on. I finally reached the end of my service plan with Orangutan. After Orangutan came out to do my last service call, I was presented another bevy of stuff they recommended fixed AND he offered me the obligatory Service Extension on the unit. But he continued...

I told the serviceman from Orangutan I would be getting a second opinion, which really got him angry, pissed, and frustrated. The kicker--the Orangutan service man STRONGLY recommended I completely replace the unit, in writing, and gave me two quotes of $9,300 and $10,900. I stuck to my desire for a second opinion--wise choice.

I immediately called a guy my brother has been recommending for years. He came out that night at 7PM--surprised he would make a call so late, but he wanted to help me out. Virtually EVERYTHING Orangutan told me was wrong or needed fixing, the other company (single proprietor) refuted Orangutan's quote. Sure, he did find issues and is coming out today to fix those he recommended. His estimate was $950 + 5-year service contract of $550, while Orangutans was $1900 + $700 for an extended service contract. And NONE of the things that Orangutan recommended were in his quote. He recommended to replace the condenser fan, a correction of the drain line, a correction to a water diverter where the unit connects to the A/C duct, coil cleaning, replacement of insulation, a hard start kit, and a few other items. He showed me tons of pictures and explained in detail why something needed to be fixed. The Orangutan's serviceman or salesman appeared to only want the big pay day.

The other service man reviewed the quotes from Orangutan--he laughed and said this unit has many years left with proper cleaning and maintenance. Lastly, the guy I called out after Orangutan came out to do my semi-annual check and clean asked me--Did Orangutan say they cleaned the unit?. I said yes they did. They took the hose up on the roof. He then asked me how long they were up there--I said about 15 minutes. He said it simply looks like they sprayed inside and barely cleaned a thing, but not much else. He said it was not a well done cleaning of the unit. Well, there you go. Believe me when I tell you that Orangutan has some issues and they seem to be well documented in these reviews (and on Glassdoor and the BBB--many bad reviews and complaints that support my assertions of this company and its questionable business practices). That said, I have had a few good service repairman from Orangutan who seemed to want to do the right thing and were helpful and respectful, unfortunately, that has been the rare experience. I will not be renewing my service contract with Orangutan.

PS--I did some additional research. And I am amending a statement I made above. Orangutan did recommend a new OEM Hard Start Kit as did the second company. Orangutan's quote for this part is $575 (part and labor) and the other guy is installing it for $175 (part and labor included). Yes. That's right...the part for you and me is like $125 (Amazon--but definitely requires or should require a trained HVAC specialist), but for HVAC service companies it's less--don't know how much less, but it's definitely less. So...Orangutan is charging $400 more to replace the same part as the other guy. Wow!!! And for the final act, check out this complaint board--WOW!!!!

complaintsboard.com/comp…

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