Best Businesses in Phoenix, AZ

Our property manager gave us Mike's info since I discovered, while visiting our house, we had a plastic drip pan that had always been a problem on one of our attic units and it was about to collapse and drip into the house again. I wanted him to replace the drip pan for one that's metal and sturdy. This unit was on its last legs since it was over 20 years old. Our neighbor down the street is an A/C guy and he told me back in 2017, 5 years ago, that this unit could 'go at any time'. Therefore when Mike told me we probably should replace the unit based on what he saw inside it, I knew he was telling the truth. Mike didn't at all 'press' me by any means. He did tell me about the new EPA regs coming out on Jan 2023. I did check this out and he was spot on, so I told him to please go ahead and replace it. He did an excellent job, was barely disruptive to the renters, and had it replaced in a single day and the renter was very happy with the performance of the unit and the lower electric bill.  He was very responsive to every single call and text to him and gave me all of the warranty and documentation for the new unit. It's refreshing to find someone who is reliable and has integrity. I thought I paid a very fair price for the unit, too.

These guys were great. They had some challenges to deal with in our house. They also stand by their work. They were recommended to me by a general contractor and honestly, this is the company I will recommend to anyone.

I can not say enough about how happy I am with Martin's service!! We have been having trouble with our unit for some time, since last summer actually. Our landlord has a home warranty company, which after 10 years of working in the HVAC industry office, I know it's a pain to deal with. Other company's would come out and not work on the unit because it was not currently in distress. Martin called me, listened to my issues and concerns and reassured me he would actually do something with my unit. He came to my home while i was at work and did everything he said he would. He kept me informed every step of the way, he sent me pictures and called me several times. When he left my unit was finally working like it should!! I am so grateful that my 7 kids and 4 dogs no longer have to suffer through the times of the ac not working!!! Thank you Martin, you are very appreciated!

We have been with this company for over 25 years. After a recent remodel, our A/C unit wasn't pushing enough air to one side of our home. I called on Donley to solve the issue. They modified the work that was done under our original remodeling contractor. When that did not achieve an improvement, they returned and amended their work, and SOLVED the problem. This is just one example from many that causes me to recommend Donley to anyone here in the valley. Thanks to Julian, Kevin, Gary and Jackie for getting it done!

If I could give zero stars...

I'm not one to write negative reviews, but others need to be educated on this company. Because this was one of the worst service experiences I've ever had.  

I originally had an appointment with them on the 9th. John, the owner perhaps, called me on the 6th at around 1pm to see if I could do it same day because there is a big repair job being done on the 9th. I said, sure that works out better for me anyway. He says 330-5pm a contractor would be at my place and they'd call 30 min prior. 430pm rolls around and no phone call. I call John, no answer. 5:10pm now and I'm frustrated so I call and leave a voicemail expressing my frustration about the no-show and no-call. He calls me back and explains that there were 2 other jobs and that I'm next. Asks if it would inconvenience my night (it was clear to him that it did). I took a minute with him on the phone pondering my options and when I asked he said a *reschedule* would put me on the board for the 18th now!! That was strike number two. I really should have just canceled at that point.. So after a minute of keeping him on the phone again and thinking about my options, I said ok, let's go ahead and get it done despite it being a thorn in my side that they were late and outside their window.

535pm, the tech shows up. Goes straight to the compressor unit and takes off the covers and does a power check. Does another thing or 2 for 5 minutes and then decides to close up the covers. I asked if everything looked good. He said yea. I asked if the refrigerant was low. He looks at me and says Has it been low in the past? I said yes, I added some last year or the year before. So clearly, he hasn't checked it at all. So he goes to his truck and gets his gauges. He checks it and then says he's going to get a rag quick from the truck. About 3 minutes goes by and I decide to go out and see if maybe he tried to ring the doorbell and couldn't get back in. I see him at the truck with his logs and he's on the phone, apparently calling One Guard (my home warranty co). He didn't take the time to explain to me the situation. Instead he lied about getting a rag and was trying to squeeze in a call to One Guard to see if refrigerant was covered on my plan before establishing a plan of action. Strike three here for me. I stand by listening. He can't get a hold of the One Guard rep that approves these decisions so he figures they're closed (it's after-hours, remember?). He calls John, and explains the situation. Guess what John says. Reschedule.

That's when I lost it, internally at least. When the tech got off and told me that, I said Nope! cancel everything, and I'm not paying for any of it. I told the tech to wait while I called John and I gave John a piece of my mind:
Bumping me off schedule for a higher paying job and asking to reschedule same day, only to be late and not call at all. Then, your tech doesn't know that after-hours he probably can't get a hold of a One Guard rep?!! And he lies about making that phone call to begin with? And then, you're telling me to reschedule after all this heartache? Wasting an hour of my Friday evening only to tell me you don't know that the warranty company closes at 5pm? And then telling me I lost my original slot?

A good company would have paid the $40-50 of refrigerant OUT OF POCKET instead of making a customer irate about this nonsense. This company clearly cares more about profit than it does about its customers.

I know, there is nothing sexy or tasty about appliance parts, but if/when you need them, Kevin's is the place to go. The microwave died! Fortunately (or unfortunately for me since I wanted a new one) my engineer husband quickly learned what went wrong. He headed off to Kevin's where he received excellent customer service and good advice.
They had the $5 fuse he needed and he was going to get an additional part that he thought might be affected by the blown fuse  ($25) and was actually told to just buy the fuse--that was all he needed. Loved the honesty.

I used them through a home warranty company and these guys were TERRIFIC! They came out within hours, diagnosed the problem immediately, contacted our warranty company and got approval on the very same day they came out. Then, they got the part the very next day (which was a Friday) and came and replaced it on Saturday!!!!  I am so impressed with these guys and how responsive they were. We received phone calls alerting us of arrivals and expected work time, and Chase was absolutely first class. Do not hesitate to use them for your air-conditioning needs! Very friendly, very responsive and very professional. Nothing more you can say!

End of last year I was told my A/C unit needed to be replaced. But Who wants to spend that money in December?
Fast forward to last month the last day of our summer vacation when I got a call from the housesitter your air quit working  YIKES!!!!
I contacted A Savings Air and they were great! They were able to send somebody out that same day and put a Band-Aid on it while they ordered a new unit.
From Michelle in the office, to Jason the owner and the 4 poor guys who were in and out of the attic in JULY. Great customer service, they know their stuff. We really appreciate it
THANK YOU.
I would highly recommend them.

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Thank you for coming out on very short notice and helping me with my AC unit. Y'all are honest and I appreciate that you shoes me what was wrong with my unit. You're very professional and showed genuine concern for my family.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

This company is the best!!! We moved into an old home that needed a complete remodel but we had to live in it during the process.  There was no heat or air conditioning in the home.  North Mechanical was the only HVAC company in Payson that would work with us through the process, installing the system so we had heat and cool, and then completing the installation in stages as we progress with the remodeling.  Great company, friendly, understanding, prompt, efficient, fair pricing.

I've had an annual contract with Wolff for a few years and they come out 2x a year to check gas heating and A/C and make any needed repairs which have never been very serious ($400 at the most probably).  Customer Service is always great, the techs are knowledgeable too and do good work.  
My 2 single-stage systems of course were aging and I knew the time would come where I would have to put them down.  This year, at age 13, the tech delivered the bad news that it was time.  I have 2 A/C-gas furnace systems (original builder grade Goodmans and noisey!).  Of course I got more than 1 estimate. Decided on Wolff.  My sales person, Brandon DuBois, was outstanding, highly professional, eager, likes his job, likes his company, likes people, knows his 'stuff'; and the company offered good financing, etc.  Went with the 2-stage 16 seer Daikin; 2400 square foot 2-level house.  Easily scheduled the work to be done within a short time frame out, and because I work they came out on a Saturday.  Two crews were sent to get the job done in 1 day.  The team leader, Zaid, was meticulous, knowledgeable and concerned.  The crew worked great together, too.  Zaid didn't leave the job until he was sure the 2 systems were working optimally.  I know have 2 beautiful, more quiet systems, more cost effective systems with a best-in-class warranty and Wi-Fi enabled programmable thermostats, just in time for summer!  If you're looking especially to replace your systems, definitely consider Wolff for one of your estimates.  And if you're looking to make sure your systems continue running, also considering Wolff for their annual contract. The 2 annual check ups are free and any service or repair needed is done at a discount.

We've had a maintenance contract for our A/C with Howard Air for years. They are great to deal with on all levels - excellent service over the phone, easy to schedule appointments (even on Saturdays) and they really do prioritize getting us help ASAP when we have an emergency since we have a contract. When we do need repairs, their fees are reasonable, and they get the job done quickly. I highly recommend them!

Our regular technician Kent gets my #ServiceStarShoutOut for keeping our air cool despite the age of our unit!

They service my heat pump every 6 months as required under my warranty. I have a top of the line unit that should last many years. After 9 years they told me it was going 2 blow up and they tried to sell me a $12,000 new unit. I got a second opinion and all they did was clean the coils and change some Plumbing that was done incorrectly. He said the unit is fine. Why wood it have deteriorated so much if it was inspected every 6 months for 9 years? I do not trust this company

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