Best Businesses in Phoenix, AZ

This is the 2nd time I have used Mike to do a repair.  The first time was a AC unit.  I called him at 8:00 in the morning and he was doing the repair at 11:30 that day!  I had a renter in the home with a baby!  I really appreciated his quick response and also I find him to be 100% honest and REASONABLE!  The second job that he recently did for me was regarding a heating issue.  He responded right away and took care of the problem.  He was super reasonable and honest and offered me 2 options, rather than raking me over the coals!  I highly recommend his services and WILL only use him in the future for all AC and HEATING issues.

Our air conditioning stopped blowing cold air. Based on the great yelp  reviews, we called Clark Heating & Cooling. On a Sunday, Gabe  answered the phone and sounded like he was knowledgeable and we set up a  time within a few hours for him to fix the problem. Gabe arrived on  time and he was beyond nice. Gabe fixed the problem very quickly. Thank  you Gabe !!!

Martin was so wonderful to work with.  I contacted him via yelp last week and he wrote back within minutes and within a day we had aligned on a scheduled time for him to come out for a service call.  He was exceptionally prompt which is of utmost importance to me.  He was thorough, checking out all of my units fully and only found one item that needed replacement which was completed in a few minutes. I felt his price was extremely fair for his time and expertise.  I recommend him fully for your heating and A/C needs and am happy I found such a great professional!

Scott at Donley referred me to *exactly* the right company (DRACO Air) for completing a new, R-22, SEER 13, split-system installation in my home with the equipment I purchased (condenser unit and air handler) just before the ban on manufacturing new HCFC air conditioners and heat-pumps went into effect (R-22 units seem to function better in the extreme Arizona heat). The accounting lady who answered my (first) call earlier in the day was very friendly and helpful.

If I could give zero stars...

I'm not one to write negative reviews, but others need to be educated on this company. Because this was one of the worst service experiences I've ever had.  

I originally had an appointment with them on the 9th. John, the owner perhaps, called me on the 6th at around 1pm to see if I could do it same day because there is a big repair job being done on the 9th. I said, sure that works out better for me anyway. He says 330-5pm a contractor would be at my place and they'd call 30 min prior. 430pm rolls around and no phone call. I call John, no answer. 5:10pm now and I'm frustrated so I call and leave a voicemail expressing my frustration about the no-show and no-call. He calls me back and explains that there were 2 other jobs and that I'm next. Asks if it would inconvenience my night (it was clear to him that it did). I took a minute with him on the phone pondering my options and when I asked he said a *reschedule* would put me on the board for the 18th now!! That was strike number two. I really should have just canceled at that point.. So after a minute of keeping him on the phone again and thinking about my options, I said ok, let's go ahead and get it done despite it being a thorn in my side that they were late and outside their window.

535pm, the tech shows up. Goes straight to the compressor unit and takes off the covers and does a power check. Does another thing or 2 for 5 minutes and then decides to close up the covers. I asked if everything looked good. He said yea. I asked if the refrigerant was low. He looks at me and says Has it been low in the past? I said yes, I added some last year or the year before. So clearly, he hasn't checked it at all. So he goes to his truck and gets his gauges. He checks it and then says he's going to get a rag quick from the truck. About 3 minutes goes by and I decide to go out and see if maybe he tried to ring the doorbell and couldn't get back in. I see him at the truck with his logs and he's on the phone, apparently calling One Guard (my home warranty co). He didn't take the time to explain to me the situation. Instead he lied about getting a rag and was trying to squeeze in a call to One Guard to see if refrigerant was covered on my plan before establishing a plan of action. Strike three here for me. I stand by listening. He can't get a hold of the One Guard rep that approves these decisions so he figures they're closed (it's after-hours, remember?). He calls John, and explains the situation. Guess what John says. Reschedule.

That's when I lost it, internally at least. When the tech got off and told me that, I said Nope! cancel everything, and I'm not paying for any of it. I told the tech to wait while I called John and I gave John a piece of my mind:
Bumping me off schedule for a higher paying job and asking to reschedule same day, only to be late and not call at all. Then, your tech doesn't know that after-hours he probably can't get a hold of a One Guard rep?!! And he lies about making that phone call to begin with? And then, you're telling me to reschedule after all this heartache? Wasting an hour of my Friday evening only to tell me you don't know that the warranty company closes at 5pm? And then telling me I lost my original slot?

A good company would have paid the $40-50 of refrigerant OUT OF POCKET instead of making a customer irate about this nonsense. This company clearly cares more about profit than it does about its customers.

Needed a capacitor for my A/C...went to another place near 43rd Ave to be greeted with price gouging and acted like I was bothering him for coming into the store.  I knew how much it should cost so I left.

I went to Kevin's to find welcoming and knowledgeable staff that helped me quickly, they had the right part, and it was 40% cheaper than the first place.  I'll be telling my neighbor (who told me to go to the other place) about Kevin's.

Our old AC- Furnace died. There were some problems with the correct tonnage ordered by our home warranty company. People can praise great service when everything goes without a hitch. The real proof is how they respond to problems. Chase managed to get the correct unit for installation the next day! And brought us a great heater to keep our house warm yesterday and last night. They are indeed the Best!

For a small charter school, we have to watch every dime.  Jason delivered on every promise, on time, affordable, and excellent service. Very dependable. I highly recommend.

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Reached out to get a quote for a new ac, Bill did a great job walking me through the different options I had and worked with me to get it scheduled. The installation went smoothly and now I get to enjoy a much quieter and more efficient heat pump.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

This company is the best!!! We moved into an old home that needed a complete remodel but we had to live in it during the process.  There was no heat or air conditioning in the home.  North Mechanical was the only HVAC company in Payson that would work with us through the process, installing the system so we had heat and cool, and then completing the installation in stages as we progress with the remodeling.  Great company, friendly, understanding, prompt, efficient, fair pricing.

Best AZ Company in the Valley,   Proffessional,  just the best!  

Quoted fast,  put 0-24 % in place within the hour,  Problem solved within 3 hours,  better than any other company in the valley.

i would leave 0 stars if i could. these jokers arrived at my house yesterday at 7am to install a brand new ac unit. ive waited months for this because the unit was on backorder. they worked from 7am to 8pm, taking up my whole day during which time i had no air conditioning. at 8pm, with the air running, they left. by 10pm the air was no longer working. im dissatisfied not only with the poor quality of the install but also the way it has not at all been rectified. i called the 24hour number both last night and this morning. both times i was told i woukd be receiving a call back from dispatch - one operator lied and said it would only take 10 minutes - but dispatch never called and i still don't have air. i will never recommend these totally uncool losers to anyone. save your money. i had air before they arrived and now i dont. con artists.

UPDATE: they sent someone over right away this morning to fix the problem and after another 2 hours of him working he told me he has to come back monday for ANOTHER 6 hour job. 20 hours i have to have these losers in my home. worst experience i've ever had with a business and i will be reporting them to the BBB

Not To Be Trusted

Carlos was our technician, was suppose to be here for our maintenance plan check. but it turned out to be another rip off  scam by Orangutan. Carlos showed us some video he took of our duct system and the installation in the attic and stated all our ducts needed to be replaced, and that one was off completely. As always with Orangutan they want you to spend some outrageous money (little over $6000 dollars) to replace and seal all our duct work. We had given them a little over $8000 dollars to  install the unit, and the duct work was fine 4 years prior, but it all just went to hell since then. All our register were working fine on Tuesday 2/24, but after Carlos left on Sat 2/28 (3) of our register didn't work, looked very suspicious, we believed he removed it on purpose to force our hand into getting Orangutan to do the work. We fixed the duct that was suspiciously off and now all the registers work. Called to complained didn't get much satisfaction with that.

Don't use this company, they are a rip off and their customer service  dealing with complaints is not customer friendly. All they want is your money!!! They aren't even rated with the Better Business Bureau.

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