Harry D.

4/19/2023

Rene was very thorough, explained everything... Very happy with Orangutan..I have used them for over 10 years for HVAC and plumbing

Boo Z.

02/11/2023 12:00:00 SA

I bought a nice AC about 5 years ago and have had regular service w/o incident. This year a team of 2 came out including a fast talking BSing pathalogical liar of a salesman. Lies include:
I have a substandard AC
ACs in PHX only last 5 yrs
The AC was leaking oil
The drain pan in the attic was corroded out
And then wrote up a quote for a new Train, w/ A note it was really for a Lennox w/o adjusting the price.
He then rushed rushed rushed did not go through every line item, or explain the warranted or fee for backing out of the deal.
On top of all this, he left my thermostat unplugged creating the illusion of urgent peril.
All of these items were confirmed as working by their service dept the next day.

I should add that I did get a new water heater w/o incident.

I used to love this company but can not recommend buying an AC from them. If TREVOR FRANCO shows up for any reason, kick him out. I have NEVER seen the such a LYING SLIMEBALL Salesperson in my life (and that's saying something given the horrific rep of PHX contractors. )

TREVOR has permanently ruined this company's reputation.

DuVeen B.

1/17/2023

2 days ago, there was a partial power outage, and my heat pump was blown out.
I called Orangutan Home services since they put the heat pump I now have in 8 years ago. I have a 5 ton Trane Heat Pump.
2 workmen came out, the estimate was
$83.00 dollars. This man ( Trevor Franco )from Orangutan Home Services goes up on my roof to look at the system. He was not up there long enough to really assess the issue, but he came back down and told me my electrical system was shot, and that I need a new heat pump. He wanted me to take a plan where I would have to pay $250.00 per month. for a total of $21,000 dollars. They were trying to stick me up for a service Plan. Do Not, I repeat Do not let these people sell you anything.....! I was serviced by Man-Up HVAC, and it was $300.00. Thanks Rodney McCray, which is a big difference .......I have heat again, and will have cold when it's triple digit heat.

Melvin W.

4/13/2023

They are in the business of deception!!! They were called out to a Heating service call and tried to sell a new $20,000 unit instead of replacing a simple thermostat on a 5 year old heating system. Buyer beware!!!

Paul G.

04/02/2023 12:00:00 SA

They installed a new HVAC Heat Pump a few years ago. Someone came out to take measurements and plan pre installation day. After installing the unit in the attic, I was told the extra 20x30 air return that was needed for the larger system would not fit where originally intended. They proposed to install it in a location that would have required a tall ladder leaning against the wall, and awkward reaching to change the filter. I felt that would not be easy or safe, so I declined. They then put a smaller 20x20 air return that would fit in the original location. What was the point of the pre installation measurements? I am not happy with the work that they did.

DiAnn I.

1/26/2023

I am on the Advantage plan so I can count on my HVAC and plumbing to be taken care of with regular check ups. Today Ricky (and new technician Rick) did an amazing job of replacing bathroom sink faucets. It was not an easy task and I am so grateful for Ricky's diligence and expertise. Thank you!

Arthur P.

02/11/2023 12:00:00 SA

Arthur P.
Phoenix (Awahtukee), Arizona

I bought a new heat pump from Arangutan (installed on 12/17/22) and was told I could get a rebate from SRP. To get the rebate I need to send a copy of the receipt, an application form (filled out by myself and Arangutan, which they signed) and an 'SRP Terms and Conditions' form, signed by Arangutan. I have the first two, but Arangutan has refused to sign the third. I sent it to them with a sticky note saying 'signature required'. They sent it back, sticky note still on it, but no signature. I sent it to them again a week ago and they have not responded. The rebate is about $900. It's not coming out of Arangutan's pocket, so I can't understand why they are keeping me from getting it. I filed a complaint with the Better Business Bureau and Arangutan then sent me a copy of their own Terms and Conditions form, but it's not the one SRP wants. This is the way they treat their customers.

Andy H.

09/06/2022 12:00:00 SA

Very confusing situation. We have used Chas Roberts for years, and when I scheduled service on THEIR website, it was Orangutan that responded. I assumed that they were a subcontractor for Chas Roberts , so I didn't think much of it.

Accurate diagnosis of the AC problem and appropriate fix, but within 24 hours the AC was not working again.

Called the emergency line and was told that the tech would be out first thing the next morning.

By 10AM, the tech had still not arrived.

Update: Customer service was fairly rude when we called for clarification of the service time. The work was done quickly once the technician arrived, but now, 24 hours later, the system it out again. We will be contacting Chas Roberts to fix the issue properly.

Be careful when booking service online. Evidently, when I clicked on the link on the Chas Roberts website, a pop up was activated that didn't clearly specify that it from Orangutan (it kept the Chas Roberts header) but was for their business. It's obviously a clandestine way for Orangutan to poach customers.

Run as far away from this business as possible!!

Lorin G.

10/12/2022 12:00:00 SA

Recently had a plumbing issue with the bathroom sink in my mom's mobile home. We called a plumber and got transferred to Orangutan Services. I thought simple, quick repair, that the feed line to the faucet busted, sprang a leak. The guy came quickly but when he got here his attitude was that he had never seen, dealt with it before, that it was a terrible situation. Like he didn't know what he should do, was afraid to repair the line. The type of connections needed he didn't carry on the truck so he had to go to the hardware store to get caps for the water line. And he had the nerve to say need to get the place repiped and gave an estimate as if he thinks we'd have that kind of money!? SMH.....

Erin M.

9/29/2022

I bought a brand new AC unit and have nothing but problems, incompetent service, and consistent false information.
I absolutely do not recommend this business for purchase, maintenance or service.

Rick H.

12/05/2022 12:00:00 SA

This company is the worst of the worst!!!!! Don't use these guys. They are a bunch of bottom feeding losers that prey on the elderly. Absolute thief's and shouldn't be allowed to be in business!!

David B.

7/20/2021

Awful business practices. Selling retirees contracts on AC leases, to make it more affordable, to hide massive price points. $17k buyout of the contract for a single unit, on a 2100 sq/ft house. Are you kidding me? Is the unit made of unobtanium?

I got two brand new units for my home (2600 sq/ft) from a different company, they had to run new pipes and replace all the flex duct, and it was only $12k... With 10 year, no-cost warranty.

Orangutan is predatory.

Mya C.

1/31/2022

I agree with all customers who wrote their honest opinions.
I had bad maintenance program experiences in the past 3 years. They charge $$$ but they have SERIOUSLY lack of 101 knowledge to provide maintenance program for AC. Workers are seriously dishonest, have no proper tools, poor work ethics but wrote a comprehensive work done in Invoice for which 80% not true. DON'T hire Orangutan. It's wasting money and will give you a lot of STRESS.

Melody D.

4/28/2022

Our Bathroom shower was flooded with pipe debris and we called late on a Sunday evening and they came right over. Ricky was great identified the problem quickly and came to the rescue it was fixed within a few hours and cleaned up great. It was a very reasonable charge for the amount of work and on a weekend visit. Thank you !! :)

Jim M.

04/08/2022 12:00:00 SA

My sister lives in the old family home in south Chandler. She called and said the AC was acting up and had called this outfit to come take a look at it. They we're giving her a quote of 4-6 thousand dollars to replace the unit, saying it was shot and couldn't be repair...I called my AC guy, Scottsdale Air Heating and Cooling and ask them to please go out to Chandler and take a look as this sounded really fishy to me...Then I read the reviews on here about this company and...my poor sister...elderly and not too sophisticated about these type of things and this is just the kind of 'customer' this company looks at and suckers into maintenance contracts and buy new unnecessary equipment. Elder abuse at its finest. SAHC took a good look and said other than the unit is on the cheaper side and so a bit noisy, nothing is wrong with it. Nothing. Just as I figured. I called these folks back and told them never to contact my sister again. Never. And I'm glad she reaches out of me when this kind of stuff is happening to that house.

Ted H.

05/03/2022 12:00:00 SA

These are criminals! They sold my 83 year old parents a 10 year contract for an air conditioning unit for $30,000. Be wary!!

Andrea C.

5/20/2022

I needed a late night plumber. They were at my home within two hours and charged me what I considered a reasonable amount. They came back as promised the next day and finished the service. Thank you Ricky Nevins.

Madjid F.

05/02/2022 12:00:00 SA

Poor service. Mainly focus to sell costly service and additional air conditioning parts, which break in a year and you have to pay more! Not recommended

Kevin S.

07/03/2021 12:00:00 SA

Don't let these greedy primates mess with your HVAC system. I've used these guys for the past few years. I was referred to them by my home warranty company. I've had good and bad techs. I have two 5 ton Trane units. I get them serviced annually and keep them in good shape. Over the years, Orangutan has replaced a coil in one of my units. I have R22, the older refrigerant, and I am sick of them lecturing me every time they come out about how I need to upgrade to newer units that don't require R22. Like most A/C units in Arizona, my run capacitors lose charge every couple of years. These guys want to charge over $400 to replace a capacitor. I can buy a new capacitor for $15-20 on Amazon and takes no more than 2 minutes to install. The last capacitor I purchased was about $10 from Central Arizona Supply, a local plumbing store. It's basically a battery replacement. The last tech got mad at me when I wouldn't let him charge me $400 apiece for 3 capacitors. In anger, he told his apprentice Get up in the attic and check the air handlers and let's get out of here! How rude! If I weresmarter, I would have chased him off at that point. Normally, the techs spray off the condensing units, but I guess this time he forgot. Careless and sloppy. In spite of his rudeness, I still offered him and his apprentice bottled water and a cloth and spray to clean his glasses. He went out to his car to do paperwork, came back and said that he could do the job for $125 apiece. I always keep a spare 15 and 35 micorfarad capacitor for emergencies, but I only had 2 and not the needed 3. So I let him do the job. He charged me 3 hours labor ($375) for something that took him no more than 5 minutes total and $40 in parts...not to mention the additional $90 service fee to check the units. I was overcharged yet again. I asked him if he could check the charge on the R22 in one of my units. He told me that my system is so outdated that he did not have the ability to check the level. I was so irritated with the capacitor overcharge that I let him leave without checking the R22. I called the company a day or so later and told them I didn't get my R22 level checked in one unit...it seems a little low. The scheduling agent scheduled someone else to come check a few days later. The Orangutan tech called me and said he was about 30 minutes out. I told him I just wanted the charge checked on one of my units. He said he could check the charge, but couldn't do anything about it if it was low. Here we go again with more nonsense. He stated that he cannot get R22 anymore. He said that even if he could get it, he would charge me over $300/lb. I didn't believe him. I told him not to bother coming if he can't do anything but check the level. I was upset and I decided to call the company again and ask to speak to a supervisor or manager. How can they refuse to help me just because I have R22? The young lady answering the call said that everyone was at lunch. She took my message and said that she would have someone to call me back. 24 hours later, no phone call. NADA. Not good. I think I've been a good customer of theirs the past few years. They've made quite a bit of easy money off me....but no more. Too greedy for me. I am now in search another company that cares a little bit more. I did not want to leave a bad review, but I feel these guys earned it.

Chris M.

5/14/2020

I received an estimate and had a follow up conversation regarding replacing/repairing an AC compressor in one of the units at my residence. During the conversation I was told that refrigerant was $249.00 per pound for a cost of $1,494.00; just for refrigerant. I find this to be an outrageous and blatant example of gouging.

In Sept of 2019, Orangutan improperly installed equipment that caused the failure. This is based on 2nd and 3rd opinions from reputable HVAC companies.

This posting this here, Facebook, and any and all other social media outlets, others need to know not to do business with this company. Several other companies have provided estimates at half their cost.

I will spend all my spare time during this pandemic to let the world know that this company is unfair and unethical and appear to be practicing price gouging.

With the temperature rising in Arizona and people stuck at home; without being able to cool their residence with air conditioning, it is their company's stance to take advantage and be greedy.

I will forward this message to any corporate office associated with Orangutan.

Chris

Renee B.

01/04/2022 12:00:00 SA

My mother is a senior(83 y/o) and she got scammed by this company. She was in need of a new air conditioner and the sales guy was trying to help(not) he stated he give her a good price. She's on a fixed income and when she got her first billed they charged her $12,000 for the AC that she didn't need and when she tried to called the company for help the representative didn't give a sh&t about her problem. This company is AWFUL to people so I'm giving a warning to everyone especially SENIORS, DO NOT USE THIS COMPANY, they will scam you out of all your money.

Robert C.

10/26/2021

Oragantan HVAC cannot be trusted. As indicated below, they installed a OEM/variable speed blower motor at a cost of $1,571 on July 31, 2021. Seventy eight (78) days later on October 18, 2021, due to the fact that the system wasn't blowing heated air, the Orangatan technician checked on the system and informed me that among other things, the blower housing, wheel, and assembly needs cleaned. Dirt and debris in blower area will diminish total air volume unit can produce and cause heat exchange to over heat shut down and potentially not function. During a telephone conversation with the technician, I was informed that my unit could not be repaired, and recommended it be replaced. Since I recently had the blower motor replaced, I became suspicious, and made arrangements with another HVAC company to diagnose the problem. Subsequently, the other company repaired it by replacing a switch.

July 31, 2021 repair invoice:
Remove existing blower, install new OEM/variable speed blower motor and bracket if needed, test, and adjust wheel.
Flat Rate On-Site Diagnostic Fee
For each degree you set-back the temperature demand, you save approximately 3% on utility consumption. Using the programmable feature to automatically set-back the temperature when not needed can save you bundles.
1.00
1.00 1.00
$1,492.00 $1,492.00
$79.00 $79.00 $0.00 $0.00
Paid On Type
7/30/2021 Visa
Memo
Amount
Ready for the Extremes of our Climate Visit our web site at: OrangutanHomeServices.com Thank you for considering our bid. Acknowledgement: I acknowledge the previously authorized work has been completed to my satisfaction. I did not signed the acknowledgement nor did I receive the invoice until October 18, 2021 after I requested it. The total cost was $1,571.00

October 18, 2021 invoice report:
Tenant,landlord, and home warrenty. Furnace does not function. 1) evap coil needs to be cleaned. Impacted evap coil will reduce air volume across heat exchange causing equipment to over heat and shut down. 2) blower housing, wheel, and assembly needs cleaned. Dirt and debris in blower area will diminish total air volume unit can produce and cause heat exchange to over heat shut down and potentially not function. 3) burner assembly not bolted down missallined. Thus is a safety issue combustion gasses may or may not flow properly with burner assembly in this condition. 4) inducer motor rubbing internally against heat exchange not pulling enuff air to satisfy pressure safety. Pressure safety valve ensures combustion gasses pass through heat exchange and out exhaust flue. Pressure safety valve is a functionality and safety component. Due to age and condition of equipment tech does not believe it to be safe or cost effective to repair. ORANGUTAN recomends unit be replaced.

Heather S.

9/28/2021

High pressure sales at every visit, quotes for repairs that are unneeded or completely overpriced. We had a horrible experience.

D I.

09/03/2021 12:00:00 SA

This company scams older people. A 93 yr old veteran was duped into believing she purchased a new unit only to discover months later they put her into a 10 yr lease that would ultimately cost her over $30,000. She had no idea they were cheating her. STAY FAR AWAY FROM THIS COMPANY!!!

Annalia A.

8/25/2021

FUCKING JOKE!!! There was no issues until you fucking ass clowns touched it!! And. Now trying to charge us more!! Never trust these people! They broke our shit, tried to lie, and charge us more! Then they basically said good luck with on fixing our fuck ups, because we aren't liable for it. FUCK YOU GUYS

Jorge M.

11/24/2020

Scam. Always trying to sell you parts you don't need. Extremely dishonest technicians. Stay away from this place.

Luciana S.

9/25/2018

AC died last night and no way could I sleep at 95 degrees. Took a few tries but found company to come out late for $55. Tech Sean showed up with two hours. He was very nice even though I'm guessing he wasn't happy working late. He found the problem fast but told me the part was likely under warranty. I asked if could get it working again and he said he could put a temp part in for the night and thank god for that.

Next day he returned in afternoon with the free part and only charged $198 for 2 hours labor. :-)

Orangutan needs to give Sean some props for a job well done. He's my guy from now on!

Mikaela M.

6/22/2021

Luis just came into my home to fix my AC. The first thing I mentioned was how responsive and quick they were to come out, but that I had just looked at their Yelp reviews and was pretty concerned. I asked if he could tell me about that and their company. Instead of explaining how long he has been in the business and what the next steps were, he literally began to open the screen door and leave. I asked him why he was leaving and he said I don't want to deal with this I'm just going to go to my next call. I said to him excuse me, human to human, I have been stuck in my hot house all night and I'm asking you to take a look at my AC and please provide me with a reasonable quote. He then argued with me and berated me for being someone who believes reviews. It was my bad for not looking at Yelp sooner but I was in such dire need late at night when it went out and scheduled with the first company that answered the phone. I kept asking him to calm down and let me speak and he said f-you bi*ch and left my property screaming. Horrifying experience.

Terry D.

8/21/2019

I had two companies look at my air conditioning problem which was that one room at the end of the line was not getting as cool as other rooms on the same line using the same unit.

Orangutan:
call center told me that they would test the lines for free. When I questioned free, the guy said okay, They will try to sell you an air seal service. And that is exactly what happened. The technician came out, looked into the attic (did not go into the attic) by standing on a ladder and peaking into the attic and taking a picture (actually not sure how he could get a picture of the area in question from where he was positioned). He assured me that the only way to solve the problem was by using a sealant that is blown into the ductwork and closes all the holes. He said first they would measure the airflow. That test that was supposed to be free actually costs $250. We decided to look for another company and we are so glad we did!

Wheeler Air Conditioning and Plumbing:
Scheduling staff: Amazingly professional
Follow-up and status of appointment: Amazingly professional
On-time arrival: YES!
Technician: Brandon was absolutely perfect. His was very methodical in his approach to diagnosing and solving the problem and he kept me informed of each step of his work. He went into the attic, inspected and repositioned ductwork, adjusted vents to each room on the line, measured air temperature using a handheld device, and solved the problem. We actually have airflow to the room now and it is cooling down. The charge: $95 for the service call with NO attempt to upsell me or extend the call.

Lynn M.

5/31/2019

DO NOT DO BUSINESS WITH THEM. They are EXTREMELY DISHONEST! They were supposed to do a 6 month service but the Person who came took a cigarette lighter to our plug and blackened it then attempted to tell us it was shorting out. LOTS of money needed for repairs? ( this was in a spot in our attic which is very difficult to get to). My husband wasn't buying this so we called in another company.
The guy from the second company Found the lighter that the Orangutan company used to blacken the plug, cleaned the unit and gave it a clean bill of health. We will NEVER use that Monkey company again.
We have recently moved to this area and so far seeing a LOT of dishonest home repair people in this area. BE VERY CAREFUL! I am wondering if the state of AZ is keeping an eye on these folks!

Beatnikguy G.

6/30/2019

This company preys on the elderly esp elderly vets. They have been sued numerous times and settled out of court. Their workmanship has been proven to be unsafe and incomplete. They are a disgusting predatory company that should be put out of business immediately. Shame on any company that values a quick buck from anyone but from a 102 year old Vet?? DESPICABLE!!

reddit.com/r/Tucson/comm…

Laurie G.

7/18/2017

Here is a conversation I had with an employee (Trevor, who said he was a field supervisor) after being told a part of my HVAC had caught fire.......
Me: Well, what caused the fire?
Trevor: Beats me.
Another tidbit displaying a possible lack of integrity:
Me: I've sold my home and came to pack up - when I walked in it was 95 degrees.
Trevor: Well, then why fix it if you've already sold the home?
The repair cost was almost $700 - the employee had driven from Mesa to Ahwatukee and was at my home for about 20 minutes. I never did see the burned part or find out what the problem was - yes, I should have spoken up more but I was in a tough spot having to pack and move.

Bob S.

5/22/2021

I am a retired Building Inspector and know HVAC. The mark of a great company is how they respond to a problem because every company has problems. The technician created a false report that I had 3 capacitors that needed replacing. Wanted over $1,000 to replace. I had replaced them less than 2 years ago. Got a 2nd HVAC company to check and all 3 capacitors are GOOD. Manager said he would talk to the tech after I wrote a letter showing what was false and including 2nd company's test results. I got a garbage letter back. I checked the ROC website. Their license is already SUSPENDED. I have written a complaint to the ROC.

Terri G.

04/02/2019 12:00:00 SA

***DO NOT USE THIS COMPANY***Years ago we started using Orangutan because it was associated with Home Depot. We used to have decent service, then the last 5 years it's been horrible. We continued to use them since we had purchased a long term service plan. This last visit was the worst ever. Sergio came to do our bi yearly maintenance. He went out to both units, said 4 capacitors needed replaced. 4. To the tune of $1100. BUT, if we renewed the maintenance plan that was $720, he'd only charge us $360 for 3 years, for a total bill of $1400. These are $50 parts mind you, and we expect a markup, but really? It literally took the guy 10-15 minutes to replace 4 of these things, so not even labor intensive. He came back in, checked our attic and told us we had no insulation up there, and asked if we were aware. (We have foam) Never once did he turn on the units to make sure they were blowing cold air etc.

Fast forward to yesterday when we turn on the AC. One of them doesn't do anything but blow recirculated air. We called a local company with amazing five star reviews, they came out today and fixed the unit in 3 minutes. Sergio re wired the new capacitors all wrong, with un necessary parts. The guy charged us a service call of $67.

Walt M.

9/16/2021

Had Orangutan install 3 AC units on 12/19. First problem, no maintenance agreement as per our discussion with the sales person. It took a BBB referral to get that resolved. The third one, in our Casita has had a bad nest thermostat since the beginning. When the units are being serviced, I keep reminding them of the problem, they keep saying someone will be out to check on it. We have had one service call made, he was getting parts, and he disappeared. No parts.
I made another appointment for today, confirmed it, they called, left a voice message to call them back. I did not as I was at an appointment elsewhere not getting the message until late.., but my wife waiting there, just expecting them to keep the appointment, they did not. So we were tied up all morning waiting for them to show. Wasted time..
As with other vendors, an appointment is made, and kept. Don't expect this company to do that. Not the first time I've been skipped over.
My recommendation, find someone else. We paid a premium for our equipment and we're misrepresented at every turn. Just not the way a reputable companyoperates.

Lorretta P.

6/25/2021

They sold us a a/c furnace unit in July 2019 and said all service and maintenance was covered for 8 years. The unit was an outrageous price but we thought at our age this would be good. My husband passed away and I wanted to eliminate the monthly fee of $266 and found out we didn't own the unit we were leasing it. The maintenance was only 3 years and we'd have to purchase a new contract. To buy our unit I have to pay 94% of original cost. None of this was disclosed to at time of installation. Stay away from them

Judy M.

07/04/2020 12:00:00 SA

We had our HVAC serviced by Orangutan last season. The service rep indicated that both of our systems needed new fans. We were not consulted about the type of fans being installed. We thought he would certainly install the correct one(same model). Instead he installed a generic brand. The system vibrates and is so loud the neighbors have complained. We would have certainly paid for the correct brand/model fan, if informed. In addition, we were charged an exorbitant price. A service rep from your company returned to assess the situation and informed us that not only did we have off-brand fans, we were overcharged for an inferior product. He installed rubber bumpers to help with the vibrating, but they didn't help.
We are sure because of the jack-legged installation, we will need entire new systems in the near future. We definitely will be researching for a more honest and ethical company. You will no longer be considered for service.

K B.

7/23/2021

The biggest rip-off, con artists, scam artists, cheats that ever existed. They purposely broke my AC unit during an inspection. It was running fine until they touched it. Then tried to show me all the parts they said they had to replace. It didn't work after they left. Had to call them to find out what they broke and they tell me a capacitor shorted out. I've been in electronics for 20+ years. They don't just short out you have do it with purpose. Then tried to charge $2000 for repairs and a maintenance warranty. Stay as far away from these dirt bags as possible.

Stephen C.

8/19/2021

Where do I begin. I called to have a new unit put in. The unit they put in started having major problems 24 months later. When I called to have someone come out to look at my unit, they promised to have someone out between 3pm and 6pm. When I called to see if they where on their way I got their voice mail. Mind you it was only 4:30pm. They have posted on the internet they have a 24 hour emergency number so I left a message. A few minutes later someone called and said a tech was on their way. At 7pm still no tech. I called a different company and they agreed to send someone out ASAP. I was charged a premium for their house call but it was so worth it. My warranty has been voided but I really don't care as long as I can work with a company who is reliable. One last note when I bought my warranty I was called at least 6 times per week to have them come out to see if I needed a quote on my plumbing. I said no, but the calls kept coming. Be careful when you hire a company to provide quality and dependability, that is not always the case.

John K.

11/20/2018

I was called on a Thur by them thru American home services warranty program waited 47 min to talk to ( need to review) Said they couldn't come till the next Monday afternoon to fix heater. I was told on phone I just wear my warm pajamas & fuzzy slippers cute but not very professional? I then read their reviews on line & yelp which were bad? I then cancelled and a local tucson company here next day . Orangutan has called four times since after cancelling wanting to come to house ? Beware ??

Del O.

8/25/2018

The only reason I gave them a one star is because that's the only way I could write a review.

Let me start with it's Phoenix, my AC isn't working, and it's August. As I'm writing this review, it's 95 degrees with a high of 101 today.

We are renting and the AC broke last weekend. We called to report it to the home warranty company and Orangutan Home Services came by to assess the problem. They requested we be home between 12-5pm. So we took the day off of work and at 4:57pm the AC tech pulled up. He found the problem but as soon as he found out we were renters, he said he couldn't fix it and said his company would have to call to get approval first. Okay, fine.

Days go by and no one has come to fix the AC. The warranty company is saying they are waiting on Orangutan. Orangutan is saying they are waiting for the warranty company. And we're calling everyday trying to figure out what's going on. Did I mention it's Phoenix in August?!

So yesterday we call again and Orangutan says they will be by today between 10-2pm to fix the AC. Finally. They call around 12 to tell us they are on the way. Finally. Around 1230 they call to tell us they aren't coming. Pump the breaks. Wait, what?!!

Turns out they can't come until Monday now. Oh, okay. Sure, we'll take off another day of work. Oh yeah, and don't mind that we've been home all day waiting for you guys again. Oh yeah, and don't worry about the other days we stayed home too. Did I mention it's Phoenix in August?

We will never VOLUNTARILY do business with this company. We have already called and filed complaints with the home warranty company. This company is unreliable and unprofessional. Save yourself the stress and time and avoid them.

M D.

8/25/2018

This is the single worst company I have ever had the displeasure of dealing with. They are unprofessional, unethical and the do not care about their customer at all. I seriously wish I could leave a negative stars review.

Just in case you wonder where I really stand, I would not recommend this company to someone burning in hell. It would just make hell a less enjoyable experience.

Be advised that they may also be and or are affiliated with:
American Air, Inc
American Home Maintenance, llc
AA Equipment company and a whole host of other businesses you can find with a quick public records search.

If you read this and then do business with them, you get what you get so don't say you were not warned

Frank Z.

8/28/2020

The following came from Orangutan Home Service Inc. The fact is the monkeys installed a $16,000.00 Trane A/C They claim the new unit was installed where the builder installed the original equipment. The fact of the matter is the new Trane is much larger than the original York. The home inspector over looked the installtion ontopof the clothes dryer vent. The home inspector admitted his mistake and hired a company to relocate the dryer vent.
When I look at the history of Oragutan many red flags are raised. Look at there history with the registar of contractors. If I was going to purchase a new air conditioning unit I could not with good conscience ever allow Oranguton to work on any project at my home where there are so many repupable contractors. Anthony James rrefridgeration is a company I recommend.
Again Mr. Zuckerbrow's HVAC system was installed almost 5 years ago with the previous home owner by the previous owners of Orangutan. The home builder built the house with the electrical, refrigerant line set and dryer vent all together. The unit was placed back were the original unit was installed. Then in April of 2018 Mr. Zuckerbrow purchased the home and had a home inspection done that the inspector said there was nothing wrong in his report with the HVAC system. (per Mr. Zuckerbrow). Two years after purchasing the house now Mr. Zuckerbrow wants the new owners of Orangutan to pay for the relocation of the condensing unit. Orangutan was sold April of 2019 and the new owners are not willing to absorb the expense of the relocation. Mr. Zuckerbrow's words to the install manager Joe, (not the same Joe that did the maintenance check on his house.) Orangutan is a big company I am a little person you should just pay for it is not how business works. If Mr. Zuckerbrow would like OHS to do the relocation, again there will be a cost to him. Mr. Zuckerbrow told Joe (install manager) that he got a quote for $250 to relocate the dryer vent, which seems pretty fair. The house was built that way in 2001 and the new unit was installed in the same location. OHS did contact the ROC and ask them about the situation and the ROC inspector said that since there has not been any repairs to the system in over 2 years they would not have any reason to pursue anything. I explained all the details with the inspector from day one of install to now. The inspector even said he would be willing to talk to Mr. Zuckerbrow if he wanted. OHS is sorry we can't not come to any agreement with Mr. Zuckerbrow at this time, not willing to the relocation for free.

Jennifer K.

7/19/2018

DO NOT DO BUSINESS WITH THIS COMPANY.

They prey on the elderly.

The AC in my grandma's house went out after a storm knocked out the power. Her units were under warranty with this company, so she called to have them send somebody out. Trevor came over to give a quote. He told her both units needed replacement because one leaked freon and the other was totally broken. He said both of her units were unsalvageable.

They attempted to rush the project without sharing details. They weren't up front about the interest rate or the final total cost. They wanted to come out the next day and install 2 new units for 22K through a loan.

When my grandma told me this, I begged her to let me try to find another quote. I looked up the cost of air conditioning units which was nowhere near the price Trevor quoted her. She let me know that Trevor told her she didn't have to even pay for the loan. He told her that people often defaults on the loans and they can't do anything about it, they won't be able to come and take your air conditioning away. He also said if the person dies, the contract is null and void. She was shocked and appalled, but still continue to talk with them because she has extreme company loyalty. Well she used to have loyalty for this company!

Luckily, my grandma listened to me and we were able to get a second person out to look at the units. The one that Trevor said leaked Freon was perfectly fine. The one that wasn't working, they found that a rodent had chewed through a wire during the storm power outage. They replaced the wire.

The whole thing cost under $200 to have her unit working again. These people try to rip my grandma off for $22,000! Shame!!!

Janice W.

6/21/2021

SCAM ARTIST ALERT! My elderly mother's unit stopped working last week. She has been using Orangutan for their 6 month service since prior to my father's passing, so she just called them up. They told her she need to replace her 7 year old Trane unit because it could not be repaired. They told her to write them a check for over $8k. When she told me this, I called another AC company to check the unit. They replaced a $35 fuse, removed the extra coolant that Orangutan had put in her unit (they overcharged it) and it was fixed. The unit is in perfect condition. They tried to prey on my elderly mother when she was vulnerable. They should be ashamed of themselves. RUN. They are just trying to sell new units.

S S.

6/24/2020

Well I can't believe all the negative comments but my brother and law used them for his new ac , we did, then my son fid. No problems. Love our new Ac! Very professional people!

Shawn M.

09/08/2018 12:00:00 SA

Unethical company. Repeated solicitation calls even though I'm on the Do Not Call Registry. Filed a complaint with Federal authorities.

When I informed the rude caller that I was on the DNC list, he said that it's MY responsibility to tell them when they call me! Geez!

If you get a call from these illegal operators, go to:

complaints.donotcall.gov…

Tom R.

6/27/2018

How do I give zero stars. If it was possible this is what they deserve. I have used this company for several years and results have been very bad but this weekend was the straw that broke the camels back. They charged me $389 dollars for a $40 capacitor part and 1 hour of labor. While it was on a Sunday I find this to be completely unethical. I called a few days later and spoke to a manager and they told me this was the standard rate and everyone else would charge this rate and to just accept it. I even offered to pay them for the visit charge of $129 and their cost for the part so they could take it out and I'll use someone else. They refused as of course they claimed they can't resell the part. Look up this part on the web - it's about $44. So basically they made $340 in me for a 15 min visit! This is outrageous.
When I spoke to a manager (Mike) he was adamant their pricing was fair and for me to just deal with it.

Please use someone else at all costs! Beware.

John N.

7/31/2020

Our A/C died a 9 days ago. They showed up, charged us $900 for labor to fix the unit, said they'd get the part Friday or Saturday. 9 days later they still haven't fixed the A/C, we're in hotels, they still have our $900.
They installed this Trane unit 4 years ago, and this is the 4th breakdown, the 3rd this summer.

Mike H.

05/11/2018 12:00:00 SA

Unbelievably terrible company with employees that are mostly inadequately trained and incredibly dishonest!!!

I can say this with confidence because I've had over 10 years of experience dealing with this company, in two different houses/cities, and I've also known three other families that have also had the same experiences! I know my review is long but it is worth the read if you are considering dealing with this company in any shape or fashion! Hope it helps; I wish someone had given me the heads up before getting involved with them!

Our experience began a little over 10 years ago when our air conditioning unit was working perfectly fine, we noticed Home Depot had some of their annual signs up right before summertime that suggested you do a maintenance check up on your air conditioning unit prior to the warmer weather to ensure that the unit works as best as it can and most efficiently. It was at that time, that our problems began!!!

To make an extremely long story (with countless details/proof) short, I'd like to summarize some of the main things that have happened with orangutan home services. We've been told that we needed to purchase parts over the years and when we declined, certain employees (whose names I won't mention here) suggested we make the purchase in a way that would be better for both of us. They suggested we purchase the item for less and with cash, the employee would then make no mention of it, give us the part under the table, win-win for both of us as he suggested. We also were told countless stories by employees about how extremely dishonest their boss was and things they instructed them to do on previous visits, even going so far as to say parts were broken, when they weren't, just to make the sale/price larger.

In addition to being very dishonest, most of the employees also do not have the education/training that they need as well! I have multiple receipts from regular maintenance appointments, where our unit was previously working 100% fine prior to the appointment, but the very day after the appointment, the unit broke. At that second call, when the technician came out, we have multiple reports that indicate that the unit broke because the unit was either overcharged or under charged and too much Freon was either placed in the unit or too much Freon was taken out. Due to this error, that happened multiple times, it forced the entire air-conditioning unit to shut off and not work. Definitely something you don't want to happen in the middle of Arizona summer!

In addition to the technicians adding the incorrect amount of Freon at times, we've also had at least for five service calls where our unit broke because at a previous visit, the technician didn't properly attach the door back on the unit in the attic. Since the door wasn't properly attached, it was blowing cold air and trying to cool our attic, in the middle of the summer, instead of the home. Big waste of money/electricity and that caused the unit to overheat and shut down. I also have that noted in many of our receipts. As I said before, many of the technicians we've had out to our homes clearly have not had the proper training!

I have even more examples I could unfortunately share given the experiences we've been through with orangutan home services. But, due to the amount of space that is allowed with this review, I will have to cut it short and end here. If it all possible, I would research the company you are considering calling to your home and with confidence, I can say that just about any other air conditioning unit company that is out there in Arizona would most likely be better, more honest, better trained/educated and safer to call out to your home!!!!!

Joe P.

12/03/2018 12:00:00 SA

Had a small roof leak, asked my A/C company if they could repair it or recommend someone. They inspected the roof found the source of the leak and referred me to Pete from Orangutan. Pete was very friendly and helpful, showed up promptly on time and gave me a reasonable estimate.
On the day we agreed to, he again arrived exactly on time and not only preformed what he said he would do but additionally sealed around the chimney and skylight which was not part of the estimate.
He answered all my questions and gave me a two year warranty. I was very impressed and would definitely use them again for any roof issue.

Steven E.

4/27/2020

Absolutely the worst AC company I've ever experienced. Had a contract with them for my house, had to leave the country during the summer, and needed my AC fixed since my mother-in-law was living there (was using them for my home, not my business). The unit was not installed correctly, was installed in such a way I cannot replace filters so I have to use poor quality flexible filters, leaked, and getting them to fix it was difficult (I wanted a new unit that wasn't so oversized). They refused to make it right, stonewalled every conversation and it was obvious they had a method to deal with problems. Their business model is quite simply in a city the size of Phoenix, a little marketing and they will find a new customer so they are not concerned with their existing customers.
Just no integrity in my opinion. Ask around before you use them.

Chris C.

11/23/2018

It was a very easy and straight forward process working with Orangutan.

Our AC had stopped working middle is summer, as it usually happens for most AZ residents after working non stop in our 117 degree weather. This was at about 6pm on a Friday night. They had a tech out the next morning by 11am. The tech Joe was friendly and knowledgeable. He was able to fix the system and replace part then and there.

Invoice was emailed to us and taken care of immediately. Couldn't have asked for easier process. Their call center reps were nice and professional as well.

Tom B.

01/11/2020 12:00:00 SA

Updated to 5 stars. I had a lot of problems initially but the owner called me personally and discussed the corrective actions he was taking. Its been a couple of years now. They have become very responsive. Just had the service done on 2 units. Carlos (technician) is fantastic. Very detailed, took pictures of each step, shared the photos and explained each step. I cant think of anything he could have done better. Very good service. It appears management has turned things around. I will buy from these guys the next time!

John K.

10/02/2019 12:00:00 SA

I used to use these guys years ago. About 13 years ago, they told me I needed a new $5,000 AC unit. The guy told me my current unit was old and about to die any second now. I was broke at the time and passed. Guess what? 13 years later, my about to die any second now AC unit is still going strong and works great.

Sadly, there are many more stories I could share with you when I wasn't broke and they did scam me. I've been using Yelp recommended AC guys the past 8 years or so with no issues.

Trust me and stay far, far away from Orangutan Home Services.

Quentyn Z.

12/12/2019 12:00:00 SA

Once again, despite never having done business with these clowns, they are violating the do not call registry and attempting to sell me a Home Warranty.

If you are being harassed by these morons, please take two minutes to file a complaint with the Arizona Attorney General's office.

azag.gov/complaints/cons…

Chip J.

08/05/2017 12:00:00 SA

We had Orangutan air for a number of years with no issues, but over the last four years their business model has drastically changed. . They kept pushing services that I did not need. Everytime, they came out, it seemed like I was paying for something broken or was about to break even though I was under a maintenence agreement , which they push very hard... Their markup on replacement parts is very high,..

The last straw was when they said I needed my duct work sealed with some type of foam , even though I had flex duct work in my attic.. I reasearched the product and found that its not needed nor recommended for flex duct work. I asked for APS to do an independent review of my house energy needs and the report came back that no duct work leaks existed..

Now, I have received eight sales calls from this company since the 3rd of June... I will be notifying the AG and ROC if these nuisance calls continue..

Joseph F.

09/03/2019 12:00:00 SA

I cannot understand how this company is still in business. American Home Shield should really reconsider using them. They came out 4 times to fix my AC and ordered the wrong parts. Extremely unprofessional. Any other company will do, stay away from this one. Their customer service reps will talk to you as if you owe them money, extremely rude, it is obvious they cannot stand working there, I can only imagine the turnover. This is my second experience with them (not by choice) and it only got worse.

Sponge H.

7/18/2019

TERRIBLE TERRIBLE TERRIBLE
What crooks! Bad workmanship and on each visit they tell you that
you need to replace some AC part and at an astronomical price at that!
STAY away from this company at all costs!

Kelly S.

9/24/2019

1) called from work (did NOT give them my work #) and specifically instructed they call my cell, and provided the # ... and that I would not be home at the time of service, but I would walk them through access via the lockbox keys
2) tech calls when he arrives and says he's been pulling over while driving from Tucson and calling me but I don't pick up ... this is the first call I have received in my cell (Monday I find one VM on my WORK phone!) ugh!
3) tech was clearly annoyed and has significant difficulty finding the lockbox ... I asked if the number on my phone is a good number to call him back (calling a friend to assist) ... he says yes
4) call back, it rolls to OFFICE VM!!! Call several times! Finally get through to the on call person (very helpful)
5) My neighbor finally finds the AC guy (who had gotten in by this point) who was rude and unhelpful. She texted me an update ... I called her and asked to speak to the technician. He refused to get on the phone and left without doing what was needed on the AC! Horrible customer service.

Kevin I.

6/14/2018

Our AC went south with 112 degrees outside. Called American Home Shield and they sent out Orangutan. I was researching them on Yelp and saw the terrible reviews. I was not hopeful. However they called to set an appointment literally 5 minutes after I placed the work order, called me the next morning to tell me the status of the tech, and arrived when they said they would. Justin M. diagnosed a bad cooling fan and replaced it. Boom back in action.

My first experience with Orangutan was pretty flawless. I'll update if the fan replacement fails.

Bryan O.

1/30/2020

Ok Orangutan it's time to go back to the rain forest because you're not doing a thing for anyone in the desert! You have no problem calling me several times a day to schedule one of your mediocre services but you seem to have a very hard time showing up on time or at all! You sold me a maintenance contract. To me that means that I should receive maintenance when requested, scheduled and confirmed however that doesn't seem to ever be the case. In July 2019 my service was canceled on the day of the appointment and in the middle of the provided window three separate occasions. Now again it's time for regular service and I can't get you to show up when you say. This is just bad business.

P.S. - When your techs came out to install my new unit in 2018 an empty can of soda was sealed up inside the unit. If I was not outside at the time I would have missed it and who knows what that would have done to my brand new Trane! When I asked the tech to take his empty trash out of my A/C he replied, you messed up my calling card and very reluctantly climbed back up his ladder. When I called Orangutan to speak to someone in charge about this I was advised I would receive a call back but that never happened. Shame on me I guess for continuing to do business with them after that!

Mike R.

5/13/2017

Beware! Beware!. We have been with Orangutan for years, before that with American Home Maintenance. Really had no problems other than paying $428 for a surge protector in 2012. We were told the Trane unit has a surge protector build in. Waste of $428.00.

Recently we had our semi-annual inspection done. The unit was working fine at the time. The technician told us the surge protector was not even hooked up and he supposedly put in a new one.

All of a sudden we now needed a new compressor. Parts for the system approximately $3500. A new unit for around $9.000. Then he left, said the unit was working on low and would be fine until the repairs or the unit was replaced. After he left we had no air conditioning at all. The compressor would not come on.

We scheduled an appoint for Sunday between 3-5 because my wife was having a surprise birthday party. We were called Sunday morning and told me a technician was on the way. This was at noon, the time we were leaving for the birthday party. We were told no one should have made the appointment between 3-5 and that the technician could not wait 2-3 hours until we got back. Needless to say, I did not get to go because I had to wait for the technician who showed up at 1:30.

Real question!!!! How does a perfectly running air conditioner all of a sudden die during the inspection. Sabotaged????? do not really know. All I know is we will not be doing business with Orangutan ever again

Devin M.

06/08/2019 12:00:00 SA

Do not use these guys !! They will defraud you, overcharge you on things you don't need, and then do a poor job at it ! Get a second opinion and you'll see for yourself!

Kevin H.

07/09/2019 12:00:00 SA

Just giving this company a 1 star is already considered gracious. If I could describe them in a few short words I would call them a money-sucking leech. They overcharge on anything they possibly can: parts, service, you name it. Said service they provided was also extremely lackluster. Come to think of it, I think an actual orangutan could have done the job better because not long after I had to call someone else to come fix the same issue. Save yourself the time, money and effort and go with another company.

Jon S.

4/19/2017

Horrible company that fried the motherboard of the new unit they installed which left me without AC for a week while they ordered a new one. No apologies. I had to call them a ton of times as they weren't going to fix it. Their supervisor never called me like he said he would. Got stuck with their service contract as part of the deal. The guys miss appointments all the time. When they do show up they just keep telling me how my brand new unit is falling apart and needs a capacitor or some special upgraded wiring or I need to spend 3k on aeroseal.

They also didn't install the duct work correctly nor did they install the correct size return so I am having to pay another company to go through and fix it. Worst company ever...glad my service contract has now expired so all I'll have to deal with now are their solicitation phone calls.

Pete S.

05/01/2019 12:00:00 SA

Wow is all I can say. Just wow. It's amazing they haven't been shut down. They soon will be.

They serviced our AC unit through our home warranty. Every time the work was poor and the issue never resolved.

Out of the blue they call and say they want to come do a preventative maintenance free of charge as a follow up on their last service. I oblige. Their tech arrives and immediately tried to hard sell me on a new unit. I decline and ask him to just service the unit. He was clearly annoyed. He ended up not securing the unit by properly bolting the panels back down.

Later on when we had the big wind a rain storm all the panels blew off the unit. The unit sustained water damage to the electrical board and connections, panels and deviders are all broke and the insulation blew off.

We had them come out and they attempted to bend the sheet metal back, put a few screws in it and say it's good to go.

Needless to say, the unit is not working. They ignore my emails and calls till I said I was filing a complaint with the ROC. Richard calls me and suggests the damage was due to copper thieves. I was in shock. Like yeah, these copper thieves are going to climb on my roof where the whole neighborhood can see them. And they happened to do it the night of the storm. They opened the whole unit and didn't steal any copper.

This company has tons of bad ratings. I understand they recently were bought, so whatever good reputation they might have had is destroyed. If you sort the reviews by most recent you see a clear decline in the last year.

We are filing a complaint with the ROC, BBB and filing a lawsuit against them. If you've read this far, don't give up. File with the ROC and be persistent. They need to be shut down.

J P.

05/07/2019 12:00:00 SA

***DO NOT USE THIS COMPANY*** They came to my house under my home warranty. They ripped me off $888. The unit still leaks. Now, Joe Calligan, the field supervisor, says to call the home warranty to pay more to get my A/C fixed. Outrageous. Next stop, the registrar of contracts. Let's see if I get the $888 back!

Lance B.

4/26/2019

This is the worst company ive ever worked for if i could leave no stars i would. ive seen them actually manipulate a customer into buying products that they would not use or need. Also caught them destroying customer ductwork just to get sales when i confront them about it they threaten to fire me because i wouldnt lie for them most of the techs are worthless and knows almost nothing even the work they preform are terrible. Jordy. The owner as well as the other co owners are horrible people they sit in there office which has a bar mind you where they sit and drink all day while there employees cheat customers out of money and ive noticed they are way overpriced you could definitely find anything you need cheaper and better quality dont let this company fool you.

Cary B.

06/10/2019 12:00:00 SA

Steer clear of this company. They are out to get your money and care less about really helping you. Had them out for an Hvac service call. Could not figure out the problem. Gave me lots of stupid excuses. 2 hours later another company had it diagnosed and fixed

Karen S.

06/11/2019 12:00:00 SA

I have been a customer of Orangutan Home Services since December 2009. Starting in 2010, I've had nothing but frustration and disgusted with such an unprofessional and unethical company. They have constantly overcharged regular service calls, and cannot seem to fix even simple repairs when to comes to swap coolers (the suggestion from them in 2014 was for an $800 AdobeAir thermostat that was no longer available, I found it on Amazon for $72). This last service call they are telling me it will take 3 to 9 weeks for a new coil for my Maytag HVAC to be delivered (it's back ordered) , and they originally quoted me $1,600.00 to fix it (I literally cried my way down to $1,150.00). Most of their technicians are sub par at best...I've had a couple of decent ones (Joe was good on this most recent call, and very considerate...credit where due), the man bun millennial arrogant jerk on last years service call was unbearable, and WAY over charged me on parts and labor by several hundred dollars (I later found out). They've purposely up charge repeatedly in the past. I felt I was stuck with them because of my warranty w/ Maytag, but I'm finding out that's not the case. UPDATE: 7/15/18 CREDIT WHERE CREDIT IS DUE: Tina, the parts manager, has been tirelessly trying to make this repair work (w/ the least amount of pain). She seems to be the only one there who knows what's going on and really reached out to me. She got on their vendor BIG TIME, and (after a call from me to Nortek, the national HQ for Maytag's HVAC parts), she finally got the missing coil within 24 hours ( at the 2 week mark). She then sent in her A team...Brandon, a brand new employee, who was a GODSEND with outstanding HVAC knowledge...BY FAR the best technician I've worked with in my 7.5 years history with the company. This was not an easy repair, but for two late nights in a row he would not settle until it was installed and working RIGHT. He called in ANTHONY, who helped him prefab a valve to connect the coil and get it up and running. It took my house 3 hours to cool to 80 degrees (from 94 degrees, yes it was a long 2 week wait!) but all is well, and Anthony is doing a check to make sure all stays well. As for the rest of the company, let the reviews speak for themselves. As for Tina, Brandon and Anthony, they all deserve a RAISE! I'm very grateful to all three of them.
06/11/2019 - nearly one year later, my ORIGINAL PROBLEM (leaking Freon) has not resolved! This goes back to the horrendous trouble shooting team in which the repairmen depend on. The problem is the CORPORATE SYSTEM. Likely the #1 reason they can't keep their good repairmen with them. $1,150.00 later my Freon is leaking once again (after full time use of approx 5 days), risking another system break down. I'm going with a local competitor who is competent to fix the problem once and for all. Orangutan, NEVER AGAIN, after nearly 10 years of GARBAGE. Tired of your below poor technical service.

Don't bother with your auto reply canned response, Orangutan HS. I've read them all. Going to Atty General now.

Dusti S.

7/24/2018

If ever there was a company that didn't get enough recognition its this one.
There service pros especially Michael are very informative and thorough.
Plus there financial plan and installs are reasonable. Good work aint cheep. Andd cheep work aint good. :)

Vato S.

7/29/2019

I had my AC system replaced by this company several years ago. Ever since then Orangutan sends techs out every 6 months for maintenance check ups. Each and every visit this company finds some kind of issue and wants $1,000 or more to address the issue. At this point it is getting old. I had a service performed 6 months ago and part of it was buying a voltage regulator to extend the life of my compressor. After they left I had a handyman make a comment saying Oh, I see you got suckered into buying one of those voltage regulators. The handyman goes on to tell me he used to work for an AC company and its basically all a sales game and most techs are actually sales people on commission.

Guess what. Orangutan came back out for the next maintenance and now wants to replace and service my compressor because it took me too long to install the regulator. Saying that the damage has already been done. I am the one who is done at this point and am calling a local company to come in and inspect my system and give me a second opinion. There is no way an AC units costs this much to maintain. my total cost of ownership on this unit is outrageous.

Janene M.

03/01/2019 12:00:00 SA

They service my heat pump every 6 months as required under my warranty. I have a top of the line unit that should last many years. After 9 years they told me it was going 2 blow up and they tried to sell me a $12,000 new unit. I got a second opinion and all they did was clean the coils and change some Plumbing that was done incorrectly. He said the unit is fine. Why wood it have deteriorated so much if it was inspected every 6 months for 9 years? I do not trust this company

Sheryl P.

8/22/2019

Sheryl P.
We wanted to update our review. We met with Jim K. and he agreed to reimburse us a little over $500 and an added additional 2 years of service agreement. He stated as a larger company their costs are higher due to overhead( my husband had researched other companies before going to meeting). I would have thought with a larger company and more volume this might be just the opposite.Something we should all note. We appreciated that they made an effort to do something. Do we feel it could have been more after the challenges of the job and the fact that we had been with them for quite a few years? Honestly, yes.

Darren R.

4/24/2020

I had these guys come out to my dads place to check out his cooler and the guy that came out kept spaying coolant in the air then he says my dad was low on coolant that the coil was bad he needed a new unit do not let these chiselers do this to you

Brianne B.

9/19/2016

Horrible company! Do not use. Our home does not have AC right now (it's the middle of September. Our house is 89!!) my husband has been calling their two phone numbers listed on their call sheet. The phone just rings and rings and rings. It's 11:30 am on a Monday. He's been calling for 15 min. We got duped into a multiple year contract with this horrid company. That's all they are good at- Selling multiple year contracts. One time a man was servicing our unit and was mid-service and he just left. Just disappeared! Without saying anything. Our unit with coils and all was left exposed and we weren't sure if he was coming back. And of course it was impossible to get ahold of anyone after that.

So again, stay away!

Susan W.

05/07/2020 12:00:00 SA

I wish I could leave minus a billion stars. These are the biggest crooks in town. I could write on and on but let me be brief; they lie, cheat and steal- They were here this morning trying to rip me off. I gave them a deposit check with implicit instructions, 'do not deposit until I confirm'..... they deposited the check. Orangutan attempted to sell me a $3000 compressor, and a new air conditioner, for about 10K . The people who came out and ultimately did the work charged me $170.00 .....I only needed a new start switch.

JB M.

09/07/2020 12:00:00 SA

Some of the worst plumbing workmanship and customer service I have experienced in a very long time. As the tech informed me, they are one of the more expensive plumbing companies out there. If your toilet isn't the problem then take whatever you are paying them and flush it. Definitely not worth using this company. Find someone standing outside a Home Depot, they will do a better job and in timely manner. I will have to pay a second company to fix the issues they have attempted 3 times and still haven't been resolved....not surprising.

Lori B.

09/05/2020 12:00:00 SA

Very poor customer service. No follow up when they said three times they would. Technician was very late with no call like he was supposed to. I would never recommend this company.

John G.

11/15/2018

Completely unethical company, serviceman by the name of Lorenzo came to do a routine service call, then proceeded to up-sell my elderly 85 year old mother on coil cleaning, surge protector, and duct sealing to the tune of $3,600, is this how an ethical company conducts business? When she attempted to cancel the duct sealing , they said she signed a waver. Taking advantage of a the elderly is as low as it goes for a company.

Joe F.

06/08/2016 12:00:00 SA

I had a previous good experience with this company, guy didn't have the part, took the whole day to get a 15 minute job done but they got it done and didn't over charge me.

TODAY IS A WHOLE DIFFERENT STORY!! Have a older home with older pipes that need to be snaked out every couple of years. It's a 10 minute job, that I don't feel like going and renting the equipment for. (probably to rent cost 30 bucks at Home Depot) I figured I would pay a extra 50 to 60 bucks just to have someone do it plus I wanted to get a few estimates on installing a new swam cooler. So because of my some what ok previous experience I contact the Apes at 9 this morning to have someone come out. She says somewhere between 2pm & 5pm but assures me that it will be around 2 pm and it will cost 75 dollars. I triple check the estimate with her several times before I hang up.

At 4:40 they finally knock on my door. WASTED MY WHOLE DAY he looks at it and says it will be $279 dollars just to snake it. 79.99 just to show up and another 150 to snake it plus this and that, I tell him quite emphatically that was not even close to what i was quoted and he simply said Well it is what it is, sorry. Call the main office. I politely showed him the door immediately an called the main office to fine that all the managers have gone home.... I'll give a update at a later time but as of now this company will never darken my doorways again.

Jonathan C.

3/29/2020

11 years ago! I loved this place! They put a new unit on a rental, they were quite professionsl and reasonable. Not anyone! Granted, i am no longer under a manufacturer's warranty but I do have a service agreement with them still which should be good for something. But...... tech showed up. We told him it smelled like mold when the AC turned on. Tech went up on the roof. Did his thing. Came down AND gave us two options. The first, $3000 to replace a coil, and add freon. The second, replace the unit for between $7k and $12k. Well... being the guy i am, i needed a second opinion. Called another company, they showed up, cleaned out the condensation pan which was clogged and causing mold, and replaced a capacitor. All of the rest of the components tested within the manufacturer's recommendations. We asked about the freon. No issues. It was full. Now, I'm not sure what the deal was. Maybe the tech was having a bad day or had no clue what he was doing or just didn't want to work on an 11 year old system but... trying to charge someone $3 grand for a bunch of nonsense.... they lost my business. There are way roo mamy other ac companies in town to waste my time with a dishonest company.

April F.

6/16/2016

Bought a home (5/2014) with a new ac/heat (11/2010) unit still under warranty and serviced every six months by previous owners. Extended the warranty myself for over $500 for 3 years. Have had issues with the ac unit since then. Was told last year when the unit stopped working, after paying a few hundred dollars for service not covered by warranty and multiple following appointments scheduled in which no one showed up for, I would be refunded since I had to hire another company to fix, not only what they couldn't and told me they did, but also to fix more damages they caused while fixing my unit. This year, still no refund yet. I had the whole unit reviewed this year by the other company I used last year, and have found out the unit was never installed correctly or up to code, and now have to have major construction done to my house because the original installation wasn't correct.

Theresa O.

7/27/2020

The tech came over and diagnosed the issue with the banging in the AC Unit in just a few minutes. He fixed the problem and now he AC unit is quitter then it has ever been. He was polite and very professional! He also took the time to make sure the cost was correct or under warranty. Very helpful and professional! Also was Covid conscientious.

Jeannie D.

06/07/2016 12:00:00 SA

We have 5 kids, 2 dogs. Called Orangutan Wed after AC not working right. Tech came out, said was fine. Few hours later it stopped. Thurs tech came out & said motor out, not under warranty but it was. He said part be in & fixed Fri. Fri kept calling, were told: part not in; parts mgr would call us back, we were scheduled for Mon. Sat we bought portable AC $300. Sunday, our kids started puking from the heat. Mon, again nothing. We called 5 times, were told parts mgr would call us & we should've made other arrangements like a hotel. Called again, said scheduled for Tues 8-11AM. Tues, didn't show up. Called 3 times after 11, By 230 we were told we couldn't actually expect them to show up during the time frame.

Each time we called, were advised the parts manager would call us. THAT NEVER HAPPENED. Often the people that answered were rude and indifferent because as they put it, they were just the call center and couldn't help.

We called a different company on Tues, had it fixed by Wed.

Thomas L.

2/23/2018

I will begin by saying this company led me to create a Yelp account. They installed my A/C unit 5+ years ago. 1 year later it stopped cooling as it was not installed properly and leaked out all coolant. They repaired it only to do the same thing again in summer. Had to have a different company come to fix as Orangutan never welded the bottom of line (after 2 visits) leading it to leak.

This post is a result of being called for their special offer tune up. They have called every 3-6 months for the past 5 years despite me requesting every single time they remove me from the list and cease calling. I explain why and they ensure me I will never hear again, alas, here we are. I no longer live there, have told them now a minimum of 10 times to stop calling but much like the sun pop back up, so will a call from Orangutan. I can say they do personify their company name well.

Nicole C.

05/06/2016 12:00:00 SA

Rude and aggressive driver/technician! I would never hire or recommend this company and the reviews on Google reassure me that they are no good!

Linda M.

8/28/2020

Horrible company. They talked me out of buying the Trane unit I wanted. They did not have a contract to sell Trane. They did shoddy work and I had problems with my unit.One service guy came to work on my unit and drained freon out of the unit and left the bucket of freon at my house by the unit. I would not even recommend this company at all.

Stefanie Darrell V.

7/30/2018

This place is a 100% disgrace of a business that deals with air air conditioners in Arizona my grandmother air conditioner went out on the 23rd of July it is now the 30th of July making that 10 days they keep telling her that the part is not hear the part is not hear me while she's a 79 year old lady with low sugar diabetes and they're telling her to stop calling their offices they're under a lot of pressure these people need to be turned into the Better Business Bureau they're the worst company to ever ever exist do not do business with this company they are

KimberlyandCody D.

7/19/2018

I have tried speaking with the company and was pushed around, told I needed to speak with the manager, then told he didn't exist, and finally told that the only thing they can do is refund a small portion for a pan that they lied about rather than fixing the incorrect installation, in which I have had another wonderful company help me with. Bad bad bad service, bad everything. Stay far away from this company.

Tom A.

6/16/2020

Not a big Yelper but I had to weigh in here. All of the scathing one star reviews are no doubt justified in my opinion. I see a smattering of positive reviews and after my last experience with Orangutan in November 2019, I'm going to assume those were posted by relatives of the owners. Last fall I had the displeasure of dealing with a tech named Lorenzo. Guy had attitude from the minute he entered our home. Kept referring to me as man even after repeated requests to call me by my first name. Anyway, this was supposed to be the fall check up under the service plan we had purchased in 2010. No problems with the air handler and that should have been the end of the visit. Oh no, he insisted on checking the AC unit outside. I told him that was not necessary as the Orangutan rep (actually a manager who was following up on a complaint we had about the PREVIOUS rude and disrespectful tech) had assured us in April 2019 that the unit was in good working order for at least another year. He went out to the unit anyway and within a few minutes he came back with some photos of some of the mechanisms and stated see these man, you need a new compressor. He then went on to say that he had notes from the April 2019 visit indicating that I was told then that the compressor was on it's last legs. I asked him to show me the notes of a conversation I knew I never had. He couldn't produce the notes of course. I'd had it with Lorenzo and told him to grab his equipment and get out. Suffice it to say I did not pay the $1,349.00 they wanted. Did I mention that Orangutan techs pay is commission based? This was confirmed by the manager during the April visit. I know! What could go wrong with a commission based tech rooting around your AC system, huh?? OK, fast forward to today. A tech from another company (Bumblebee) did a comprehensive check of our unit and, wait for it, found NOTHING wrong! Big surprise, huh? I told the technician, who could not have been more courteous and respectful, about the prior estimate and he just chuckled at the notion that there was ANYTHING wrong with the unit. Bottom line folks, Orangutan may have been a decent outfit once but those days are gone. Avoid them like the plague.

Stephen B.

6/17/2019

A visual inspection of the AC unit and work performed is critical to not being scammed by this company. Wire was deliberately wrapped in fan blade and units make and model was removed by service technician. Their primary purpose is the put you under a maintenance contract which requires yearly check ups. What a scam.

Lisa K.

7/20/2018

ZERO, ZERO, ZERO

If this isn't the dirtiest, slimiest, worse AC company out here I would hate to see the one that is. This company contracts with my home warranty company. So, I didn't choose them.

The tech came out on 7/9/18. My aunt was home and I was on the phone. I talked directly to the tech and told him the issue. As I was telling my aunt to have the tech call me with his diagnosis when he is done he was back in the house stating I need to purchase two new units. It couldn't have been 3 minutes. I asked how would he know that without going into the attic. He said he could tell by the outside. He then went into a 10-minute spiel about how they could finance two units for $10,000 each for 12 years. He would also throw in a 20% discount if I acted today.

Because the units were technically repairable AHS wouldn't pay for them. I told him since they are repairable to repair them. He asked why would I repair them, pay for refrigerant and then have to buy units in a few years. When I flat told him that I wouldn't buy the units, he told me he didn't know when they would be back out again.

It is now 7/20/18 and they have yet to submit the diagnostic to my warranty company. I have had one unit repaired by another company. I am filing complaints with every agency and social media company I can.

Go anywhere else, with anyone else, other than Orangutan Home Services.

Meg R.

5/18/2018

Had two Orangutan tech over to fix my AC unit recently. One said he was a supervisor or whatever and had a trainee with him. They quoted me a RIDICULOUS price on a condenser. I had called an AC supply house already to get an idea of cost ahead of time so I knew he ballpark I could be expecting but what these two guys quoted me was almost triple. I said no thank you and that I was going with another company. I closed the door. Well what they don't realize is that I have a camera doorbell that picks up audio as well as video. The supervisor proceeded to berate his trainee and then said this woman was a fat retarded bitch. Classy, Orangutan. I will be shooting from the rooftops for my friends and family to NOT use your services.

c b.

6/15/2018

These guys are still awful and what's worse, they have damaged my unit. After my second visit of my 3 year service plan, I'm just calling it a wash. I will not use the rest and I've come to terms that the money was lost. The coils in the attic have been leaking constantly since the last visit. I called Arizona Dukes of Air. They came out, checked out the AC unit and showed me the coils were damaged. They showed me the rusting and leakage damage it had been causing. The Tech from Arizona Dukes of Air brought down something the previous Orangutan repair left in my Attic. It was basically a dummies guide to AC repair.

I had 3 other companies come out to appraise the AC coils and get an estimate for repair. Arizona Dukes of Air ended up being the best. I had them replace the coils and everything is stellar now. They didn't push me to buy anything extra. Do your self a favor and call Arizona Dukes of Air, forget these guys.

After talking to the other 3 companies, it seems they are a joke in the industry. Everyone said the something without prompting. They are commission based. Lesson learned!

*****UPDATE******
Just wanted to give an update. You should use Arizona Dukes of Air instead of these Monkeys -

yelp.com/biz/arizonas-du…

5 star rating! This is after 299 review! These guys are amazing and have been a breath of fresh air! We have no regrets walking away for Orangatuan. These guys are are honest, punctual, experienced, skilled and care about the customer!!!!

Pamela B.

5/15/2018

Stay away! Cons tried to tell me I needed 2 new A/C units. Not being a moron, I did not buy their BS. Units were fine & lasted another 7 years! Now they have a robo-caller pyscho dialing people. Block #602-825-2906. Run away! Shame on Home Depot for letting these scammers push this garbage in their store!

Greg O.

08/09/2018 12:00:00 SA

DO NOT DO BUSINESS WITH THIS COMPANY.!! Avoid this company, I cant begin to express what a terrible company this is...Completely incompetent and will try and will end up nickel and diming you for everything they can possible. The guy that runs the Tucson office Richard Gaona is completely useless and will generally try at all costs to avoid having to lift a finger to help out a customer. Their techs are untrained and have no clue what they are doing.

Oh and Terrible customer service. Showed up late and left without fixing the A/C in sweltering 110 degrees. Tried to sell the A/C unit to us when the issue was only to fix a small leak in the line..
Stay away from them!

Mary L.

08/09/2018 12:00:00 SA

I hope everyone reads these horrible reviews..Everything that I read was bad or worse for me ...You have choices go some where else..They lie and so much more..If I could give less than a one I would..Just remember the BBB is there for a reason..All these reviews mean nothing unless the public pays attention..Anyone that has something good to say trust me it will not last..Do not think it you have a medical issues that make a difference...I was told by a 17 yrs emp that I was just one of millions..That others would take my agreement which they did...So I will be going elsewhere..If people do not pay attention to these reviews than do so at you own peril

Samir A.

7/28/2018

Terrible customer service. Showed up late and left without fixing the A/C in sweltering 116 degrees. Tried to sell the A/C unit to us when the issue was only the electrical breaker and capacitor.
Stay away from them!

Nancy H.

3/19/2018

In reading the reviews before me, other people have experienced the same issues we have with Orangutan. They are always pushing repairs we do not need. The last time they were here, they gave us a quote of around $2500 for various repairs. We got suspicious so had another company come out and give us a second opinion. They said our unit was fine and working properly. I just got another opinion today from a large Phoenix area company and they said everything was fine.

They also talked us into getting our ducts foam sealed and I certainly wish we would've gotten a second opinion. We went ahead and let them do that. It really has not saved our energy costs. In retrospect, it probably was not necessary.

So take our advice and stay away from Orangutan!

Chris M.

03/07/2016 12:00:00 SA

Upsell is all they try to do. Did not even complete the checkpoints that I paid for.

Got a little attitude from the tech because his dispatcher gave him the wrong street.

Home Depot kicked them out of their stores after all the customer complaints.

You can do way better than these commissioned sales frauds.

Carlene E.

4/29/2018

BEWARE of Orangutan Home services, regardless of their frequent name changes.

We just paid $11,000 to a reputable contractor to replace our tile roof which Orangutan claimed to have put on new in 2015. They came out again in 2017 under warranty to repair the roof and bring it up to code.

In April 2018 we climbed up the ladder & eyeballed all of the following problems ourselves:
1) spots with tile & roofing paper, but NO PLYWOOD, 2) spots with tile & plywood but NO ROOFING PAPER, 3) valleys with metal only 1/2 way down, 4) MISSING FLASHING, 5) ROOFING PAPER 4 TOO SHORT to reach the edge of the roof, 6) BROKEN TILE, 7) RIDGE LINE improperly installed, and more.

All of these are code violations and would have been impossible if a new roof had been properly installed only 3 years earlier.

Kimberly M.

3/26/2020

Not even going to give this company a half of a star. We purchased a home in Prescott with an existing system. Apparently the knuckleheads at Orangutan installed it in 2012. We called a local HVAC company to inspect our system to make sure everything was working correctly, mostly due to high propane use. The technician who came to our home had to red flag the unit because it was a completely botched install. Idiots did NOT use liquid propane fittings , venting was unsafe and causing carbon monoxide to blow directly into the house! 2 things could have happened at any time after their install: fire in the attic or carbon monoxide poisoning. Either could have killed the inhabitants of this home. I will be reporting this to the Better Business Bureau.

Michael M.

5/21/2018

A couple years ago my a/c unit that they installed went out. Had a tech come out to fix it. He did work without consent and then told me it was necessary. Come to find out, after he left, that the work he performed wasn't necessary and it was only recommended. Tried for weeks to talk with a manager, and only got a response once I wrote a yelp review. They said they would refund my money if I removed the review... I removed that review, but I am back to let everyone know what a joke this company is, and judging by their 1 star rating on yelp it appears as though they can't pay EVERY angry person to not say bad things about them. Plenty of decent Companies in the valley to use. Stay clear of this one.

Edward S.

7/15/2020

Most unprofessional HVAC company I have seen Supposed top tech shows up and First of all not wearing a mask does not introduce him self Which I wish I could Name Drop here. also get the run around and how its just hot out side the unit is fine guy is a freaking psychic since he never hooked up his gauges to see if it was even running properly or not just assuming that my mother would not know any better and just leaves great customer service there whole warranty BS is a scam just like this HACK Company You guys should be ashamed taking advantage of Folks out in Sun city like that I wont have them come to my parents house again will never Ever recommend to any one. Always get a second Opinion never trust one company

Kimberly B.

5/29/2018

Can't say I know about their services (although all of their one star reviews is a tell tale sign) but this driver almost ran me off the road between Southern and Mill this afternoon! Company basically told me to go fly a kite when I called to inform them. Driver would not let me change lanes, sped up and slowed down every time I tried to get over. Came within inches of hitting me bc asa I turned my blinker on he'd speed up so I couldn't change lanes. Had to go through the 60 on ramp and turn around to get on the freeway. Then I see same driver weaning in and out of traffic, doing 70-80. Either riding bumpers or cutting people off when changing lanes. Ironic right?! I only caught up with him bc he made some poor decisions, swerving into lanes that ended up being slower etc. So bad that I risked getting behind him to try to snap a pic when he got off at Val Vista so I could inform his company. Obviously not a good pic since traffic only slowed down enough once for me to attempt. This driver is a hazard and if he drives this way in a identifiable company truck can you imagine what he's like in his personal vehicle?!?

Kathy M.

8/27/2018

I'm going to say is BEWARE!
This company left me without air for 13 days and management would not return my phone call. While I had a great technician come to my home for maintenance, I think that the management team deserves no stars. Even though they just serviced my Trane 2009 unit, management claims they thought my unit was York from 1998-1999!

Sarah T.

7/26/2018

ZERO, ZERO, ZERO!!!!!!

Do NOT hire this company!! They treated my elderly father so bad!! Even threatening him when he wanted to mail a check instead of giving it to a technician. We as a family are consulting contractors association, and better business bureau.

Aesthetiqlyywqves R.

07/08/2020 12:00:00 SA

Extremely disappointed, they came out July 1 and said they had to order apart From Tucson. July 8 they show back up they guaranteed the part was gonna work, took them three hours they told me that it's the best it's going to do it's coming out at 80° which is ridiculous, my unit is less than four years old and was freezing befor Went out,He refused to believe me and told me to have a great day as he shut the door in my face. my house was 95° when they left two hours later 96° Definitely will not be using these people ever againThe lady at the office told me that 80° was OK and would take up to 24 hours to cool my house down. cannot stress enough the Uneducated disrespectful kids here they had to keep calling someone and asking what to do next

Raymond P.

3/20/2018

I once used Orangutan through HomeDepot to service my AC and overall that interaction was good. They claimed something was wrong and I decided to contact my home insurance because the quote was way beyond my budget. They sent someone else out and found out that the issue was not what they claim and it was an easy swap of a part. It cost me $50 and didn't have to pay for thousands of dollars worth of work. Same unit is still running strong.

Joni C.

12/20/2017

I can honestly relate with almost all the other reviews (negative). We had our unit installed back when they were American Home and were completely satisfied with the service. They came out every 6 months like clockwork and were always very attentive to any issues. We knew the staff by first name and the customer service was amazing.

Several years ago when they became Orangutan, we started noticing changes in scheduling, service techs, etc. It appears, or sounds like, they now have a call center that calls to set up appointments. Some guy called and left a message that it was time for our PMA. I called back got someone else who put me on hold and then the call was disconnected. I called back and spoke to a third person who scheduled me for a Tuesday. I said since when do you come to N. AZ on Tuesdays? It is normally Wed or Fri? Oh, no, we come to your area every day! OK, things change so I took the appointment. While talking to this person I have another call coming in from them. I hang up with her and answer the incoming call and it is the same guy who called and left a message the first time. He doesn't identify himself or anything and just says, so what did you decide? I asked who he was and it was something on the order of DUH, I'm calling to see when you want your A/C serviced. I advised that I just hung up with someone else and asked him if he could double check that they are coming up the N. AZ on Tuesdays. He laughed and said, why wouldn't we? I just left it at that, marked the appointment in my calendar and figured they were either going to show or not. Amazingly enough, the following day I get a call from.....you guessed it, Orangutan! Oh, we don't come to your area on Tuesdays, so I need to reschedule..........sigh.

So today, the Service Technician shows up. Zero percent customer service skills. He walked over to the thermostat, turned it off, went outside to the unit and gave my husband a laundry list of things wrong. He never tested the air flow inside or checked the filter, which they have always done in the past. Nothing! He spent a total of 10 minutes work, came in and sat down to do his receipt for us on his phone and then went and sat in his truck in our driveway for almost half an hour.

Last December we returned home from a trip out of town and walked into a 58 degree house. We called and were advised that it would be the following week before anyone would be in the area. Are you serious? Oh, we are VERY busy. OK. The next day my husband went out and replaced the fuse and voila, it worked! We kept the appointment given us, as we wanted to see if there was something else going on that blew the fuse. The tech shows up the following week and gives the unit the big okey dokey and said he couldn't find any reason why it blew. But let us know if it happens again! Well, it did. And that is an even longer story......but you get the point.

The last 2 years every tech that has come out has tried to hard sell us on everything from a power surge unit, duct sealant, and 6 months ago they wanted us to buy a whole new unit. I sincerely regret taking out an extended PMA plan with them last year. I will be pursuing getting our money back, but I know that will probably be a lost cause.

I normally try to see the good in everyone and everything, but seriously, I have nothing good to say about this company anymore. If you are looking for A/C maintenance company, look elsewhere!

Michael M.

8/22/2018

Called to schedule an appointment. They were having phone issues. Kim, who answered the phone, began cursing when she answered. She evidently couldn't hear me but I could hear her loud and clear as she cursed up a storm about how she hasn't been trained on the new system. It took me 4 more phone calls before I finally was able to talk with Kim. I was wanting to get them to come out again based on the previous service call I had with AHS. She told me she had to ask a supervisor about it and came back saying it would cost another 150 to have them come out or I would have to do another AHS claim through AHS (which would mean another 75 bucks). I then asked to talk with the manager and she said he was in a meeting. I asked how he could be in a meeting if she just spoke with him and she began to fumble with her words.

She stonewalled me hard. Wouldn't let me talk with another representative as I requested (because our rapport had severely deteriorated at this point). She told me she was the only representative and that she was the highest authority and ONLY person I could talk with.

Oddly enough, I called back and got Tiffany. Tiffany was wonderful. She deescalated the situation, put me on hold and got the manager who was able to resolve things with my situation. As this situation is a work in progress in terms of the service call, I'll be updating my review accordingly on how they follow up on service. Kim had me at one star, Tiffany was able to get me to two stars. Hopefully the service call goes well and I can amend upwards.

Chanel B.

10/05/2018 12:00:00 SA

They were so prompt and very knowledgeable! It's so nice to have a company out there that isn't just trying to sell you on things you don't need. Very trustworthy & efficient!

Kim M.

6/15/2018

Really great experience with Jon H. Answered my questions and showed me what was needed. Very kind and explained thoroughly what needed to be repaired and what caused the issue. Pleased with the visit.

Mark W.

2/29/2016

Run! Don't use them! They try to scare you into buying a new system (heat/AC). They went in my crawl space and told me I was leaking carbon monoxide and needed to replace my system. They also said the flue pipe was disconnected and could not be reattached, so I needed a new system do to these problems.

I called THREE other Heating/AC companies and NOT ONE of them concurred with the carbon monoxide leak! The first one actually reattached the flue pipe for no charge!

All three other HVAC companies said my system was old and could be upgraded for efficiency if I would like. NOT ONE said I needed to replace the system for safety reasons!

RUN! DO NOT TRUST THEM!

I tried to complain to their management and they just backed their service guy.

Very shady in my book.

I highly recommend Pro Solutions Air! prosolutionsair.com They gave me an extremely competitive price with duct cleaning (the following week after installation) and dryer vent cleaning. Pro Solutions Air is very competitive, friendly and now my whole house is feeling a whole lot better.

Shannon L.

07/12/2018 12:00:00 SA

Great service and great people! Justin M was so friendly and accommodating in helping me with my AC in the middle of July. My first technician cancelled last minute and I was not happy hearing I'd have to wait till the morning to get another technician to my home after waiting all day. The dispatch called around to other technicians and Justin agreed to work past hours and said he would take my appt. It was 5:45PM and he just finished his last job in Surprise and he had to drive to me in Scottsdale. He showed up with a big smile and when I apologized he had to work such a long day he replied, No worries at all, happy to get you taken care of! Amazing positive attitude and so happy! THANK YOU Justin that my kids and I don't have to sleep another night without AC!!

Gwenyth G.

9/29/2019

I agree with the negative reviews posted here. I would never use this company again and I would not recommend them to anyone. High pressure sales when I had no other options, initial install was completed quickly but it has months to tie up the loose ends left behind. Going on two months and issues still not resolved. Be wary and shop around!

Andrew D.

12/12/2015 12:00:00 SA

Since day one we have had issues with our ac it has taken three years worth of service calls to finally get the unit running at optimal range! I would give more stars but I can't seeing that we have had so many issues between air leaks and freon leaks !

The technicians are always helpful and professional ! That's the only reason I am giving three stars if it wasn't for the employees the people that meet with the customers this company wouldn't survive!

Great job to everyone in the field !
Everything else about this company is subpar

Phillip L.

7/22/2015

For any of your potential customers in the neighborhood for heating and cooling service from these folks, think again, please! I have been a long standing customer with Orangutan, even before they were Orangutan. Originally, they were American Home Maintenance. I have been in my home for nearly 15 years and the WORST of those years has been the last 4 since, Orangutan installed 2 new units in August of 2011. Every Summer passes and I hope and pray that one of the units doesn't fail.

I will tell you that I've seen some changes over the years, but right when you think you see a glimmer of light, BOOM, you are left without a unit running at the end of the day! It is now near 6:00 p.m. and the upstairs unit is inoperable.

The sad thing this time around is that it wasn't the fault of the units! The gauge wiring used in during the initial construction of the house, by today's standards is subpar. In other words, the wiring wore out. Luckily, one of the FEW technician's that I would even trust to service the units after all these years, found the problem and got the unit running.

So, based on his recommendation, it was suggested that new lines be installed in order to possibly prevent a similar situation. So after speaking with the Service Manager about my concerns this week, the office arranged to have the installer come out and replace the lines. Well guess what! My scheduled time was 8-11. I received a call from the office at 10:36 noting that the technician was on his way. I then received a call at 12:50 from the technician, I am on my way. I think he arrived probably close to 2:00. I let him do this thing and unfortunately, they touched some wires and blew out a fuse. No air-conditioning on the second floor tonight where the bedrooms are.

Granted the technician did try to find a place that sold the fuse, but was too late and the business closed. The technician was apologetic, but seriously, during his request for a broom to clean up the stairs, I just said I would take care of it.

So, I attempted to call the office tonight to see if I could speak to the Service Manager, but he was out for the day. I was told he would be back in at 8:00 in the morning. I live in Surprise, the offices are in Tempe, you tell me, how long I'm going to have sit without any a/c again until someone decides to pop out. Assuming there will be communication.

Seriously folks, think again...

Butch P.

12/20/2018

I being 67 years old and assuming a previous homeowners contract.
I was lied to, a no show, then a complete denial from office girl about they did not have my address was enough for me. Beware of this shoddy
managed company

Karen C.

7/29/2018

Still waiting for Jim to call, hi did try to reach me once, but was too busy after.

The pipe connecting water to my hot water tank broke. It was replaced w a pre assembled elbow of cooper Paul my plumbing technician and 3 new shark bites.

When Paul gave me the price 750.00 for the 2 hours of technician time including
Home Depot stop. I told him I was currently going to take his word for the prices, I told him it seemed very high and that I was going to research the project ( unbiased) and if he had ripped me off as I would update my posts and let the consumers know that all other posters who complain of a smoke and mirrors operation are

Kim W.

10/13/2019

Not sure where to start! My mother bought a unit from them 2 years ago and nothing but problems. I came from Ca because my mother was in the hospital, got to her home and found A/C had gone out for the second time in 2 years. I called Orangutan Home Services they said someone would be out the next day between 12-5pm, that they will call before coming. I sat in the 90 degree house waiting for the call/arrival. At 4:00 I saw a man walking by the window on the side of the house going towards the unit in the back. I walked out the back door to meet him in the back, he is not there I go back inside go to the front door the guy is driving away! He wasn't there 5 mins... I immediately called the office, she said he called both numbers, knocked on both doors.... all lies both doors were wide open and no calls were made to either phone!
She said he told her that he left his card on the door, another lie! I explained my mother was coming home from the hospital the next day and needed A/C. She responded by saying that he was out of the area...another lie, it takes 3-5 mins just to get out of her park and onto Speedway Blvd. it's a Senior Living Park....this guy Tom T is a lazy piece of crap that just wanted to go home, he thought he could get away with this kind of behavior, taking advantage of our senior community! They sent out someone else the next day, a nice guy, gave us an estimate. But luckily we had another company come out and gave us a price that was half of Orangutan! Shame on you Tom T and Orangutan!
This company is NOT senior friendly! Beware!!
Only giving 1 star because you have to! I would give Tom T -10 if I could!

Erica G.

11/08/2017 12:00:00 SA

This company is contracted through our landlord to do maintenance of our AC / Heating. They are terribly unreliable. For the spring maintenance, I tried to schedule three times before they successfully came to our house. Each time it is for a 3-4 hour window. The first time they didn't show up at all, they second time they were so late outside of the four-hour window that I had to leave and go to work, and the third time they finally came, but I had to call during the time period to ensure they were actually going to show up.

I just tried to schedule our fall maintenance, and once again they did not show up during the multiple hour window they gave me. This disrespect for their customer's time is disappointing. I do not recommend this company.

Jane X.

5/18/2018

One of Orangutan AC guy came in this Jan broke the compositor and asking me to add something for the quick start.
I canceled my contract with them and they don't return my $500. That is fine I learned that I will never do business with Orangutan. I am so happy that I don't have to deal anything with Orangutan!

Last year one of their tech told me to my ac freon low (Rheem built 2014), in order to add more freon he asked me to add contract service with Orangutan, I did for $500, then after a few month my ac broke down, I called them, they send me a tech David who no longer with Orangutan, came check told me the freon over flow, the first one added too much freon, made my ac compressor frozen. He had to turn off and de-freeze my unit, and take out extra freon to make my 2014 AC normal again. Orangutan hire techs pay them minimum wages, many of them are not qualified techs, they company policy is to make as much money as possible from clients. Every tech also a sales person at their house. That is wrong, the #1 rule is to grow company with reputation, they don't have it. and they will loose it all.

By the way I called to report my ac not working right yesterday, they said this is malfunction issue I have to pay $79 for a tech to come. Forget about it, my contractor fixed it for $70.

Eddie J.

8/21/2019

I WOULD NOT RECOMMEND DOING BUSINESS WITH
ORANGUTAN HOME SERVICES! This company does not deserve even 1 star. American Home Shield sent out this company because my a.c unit was not cooling properly. A technician name Trevor showed up and informed me my compressor was bad. Trevor then proceeded to try and sell me an $8500 plus a.c. unit. Trevor stated to me I needed to give him $1000 for refrigerant or buy his unit. I informed Trevor that he needed to submit the work order before I made a decision. Trevor stated to me it would be a waste of his time to submit authorization unless: I decided to buy a new unit or paid him $1000 for refrigerant. Trevor told me he would not submit anything unless I gave him $1000 first. Trevor even stated that he would return to my home to collect the $1000 and then he would submit to AHS. Per AHS a contracting company has max time of 48 hours to submit there diagnosis. I informed AHS of what Orangutan's Home Services Trevor stated to me AHS had to call Orangutan to get them to submit the authorization. They submitted it 3 days after they were at my home. Guess what? Trevor gave me a wrong diagnosis, my compressor was not bad. Another company can out and fix the problem, it was burned wires. BASE OFF OF MY EXPERIENCE THIS COMPANY LOOKS TO DEFRAUD AND CHEAT THEIR CUSTOMERS.

sarah w.

06/04/2018 12:00:00 SA

Bah- humbug to all the haters- seriously I have to write a good review because I can not believe there are so few!
We have been using orangutan for two years now. They come out twice a year and service the units. We are never asked for another dime. Yesterday the power was off and when we turned it on again, the AC did not recover. Orangutang was here within 12 hours and is replacing the control board for the bargain price of 49.00. I have no idea who would complain about this five star service, but I feel nothing but cool air and gratitude. Thank you mike!!

Miriam K.

8/16/2017

Horrible company. They were sent yo us since we bought our unit from Home Depot. Every time they came out for our service, they would tell us we needed more things and tell us if we did not purchasebit wouldvoid our warrenty. I called Reahm and they said total lie, it is an addition if you want but certainly not needed.
Today i had an appiontment for a service call, i waited at home and nothing. I called and was told they had an emergancy and had to send the tech elsewhere. Nobody bothered to contact me, so i have wasted my day off for nothing. Thiscompany has no customer service, and are terrible. STAY AWAY

Georgi F.

4/25/2017

Some Bullet Points:

- Our unit is a Rheem 15 seer series is less than 3 years old
- We have a 10 year manufacturer warranty and a 3 year warranty through Orangutan for cooling maintenance, heating maintenance and refrigerant R-410A through Orangutan Home Services
- 30-50% Higher quote than other companies
-Whent they came out, the unit was still working at night, they disconnected the senro bulb and left it disconnected.
- They did not tell us that if we ran the unit with the sennsor bulb disconnected it would flood our compressor and ruin that too!
- Not honoring the 3 year cooling maintenance and refigerant replacement warranty we have through them- said they would, but then added a bunch of other stuff to make up for the charge
- We have been a week without any Air- I have 2 children under the age of 4
-We have spent additional money on coolers & fans to survive
-Still 86-89 degrees in our house
-spent 45 minutes on the phone with Rheem only to have them put me on hold again and then HANG UP ON ME
- Hendel's AC (who we are having do the repair given Orangutan are rip off artists) actually told us that Rheem mentioned to them that the valve and coil were part of a current class action lawsuit, but then did not want to make it right with us.
-from everything I have read this unit is a lemon, RHEEM is a crap company and Orangtuan Home Services are a bunch of rip off artists. We will likely have to replace this unit eventually, being out another $8900 dollars.

BE WARNED!!!!!

Kirk T.

5/28/2015

Got a call from their telemarketing group today. I let the sales person speak for a few minutes explaing their offer.

I asked a simple question, how did you get my phone number and he hung up the phone.

Called them back and got someone who claimed to care and would call me back to find out why the sales person was so rude. Didn't hear back.

Money is their only motivation.

C D.

9/30/2018

The only thing that has gone right this summer. Orangutan replace my air conditioner in a CLEAN timely manner. Their guys were great and helpful in making a decision on which model to buy. We LOVE our new system. Everything was done timely and without added frustration. I wish I could say that about all repair people. This was a pleasure.

Rich R.

6/23/2017

DO NOT USE THIS COMPANY. I had them install a new HVAC system thru Costco. Costco has since dumped them. I bought a semi annual inspection package with the units. I am forgetting the remaining semi annual checks because all they do is serve as a vehicle for this company to come in and make additional money.

Every check up visit is a strong-arm sales pitch. Once they claimed they found a defective part (still under warranty) which they said needed to be changed. They showed me the defective part which was appeared to have burst. I said ok and they ended up charging me $231 for a service maintenance call for 5 minute - yes 5 minutes work - while they were already there on the semi annual check. The service tech made a point to throw the defective piece in our trash in front of me. I went in the house and happened to come back out and he was fishing the part out of our garbage and put it in his truck. My guess - use the defective part on a couple more customers. Rip off artists.

James H.

5/30/2018

Orangutan was out to do our yearly checkup!! Joe Krelic was awesome!!
Great customer service, and explained everything to us with photos as well to show us what we needed done. He was very professional and went above and beyond to take care of us. Thank you Joe for your outstanding service!!

Jim and Amy Henry

David H.

10/02/2019 12:00:00 SA

This review is for the way Mike (manager) and Chad (Technician) helped me out. My parts were under warranty and I had a leak. Parts were covered but labor and disposal of refrigerant wasn't. Mike said he would take care of it for me for free since I've been a loyal customer and Chad showed up promptly to fix it. He repaired it and tested everything after to make sure all was good.

Larry E.

7/17/2019

I paid $500 for what I thought was a maintenance contract and offered protection if parts became defective. Not even close to the truth. This just provides Orangutan an opportunity to come to your home twice a year and attempt to sell you expensive items. First of year they came and everything was great. Today, Trevor Franco, Field Supervisor, came out and probably spent 10 minutes inspecting and then told me basically the entire system needed to be replaced at a cost of $12,000 to $20,000! I have had the system reviewed by another company who showed me everything in the inspection. Everything was within spec. While there was some rust around the coil, it did not need to be replaced. In fact, even though Orangutan said it was under warranty and that I would be charged just the maintenance charge of $2,200. TRANE will not warranty the part unless it has a hole in it. Complete Lie from Orangutan. A capacitor was recommened for $376. Probably costs $12 at Amazon.
They have sold me a Coil - Guardian Surface protector for $128.00 for a part that sells on Amazon for $10. Sprayed the coil with some liquid for $111.00 that was probably nothing more than water. DO NOT USE THIS COMPANY AND DO NOT ALLOW TREVOR FRANCO TO ENTER YOUR HOME FOR ANY INSPECTION. LOOK AT THE COMPANY REVIEWS - ONE STAR AT BEST.

Tom C.

08/08/2017 12:00:00 SA

These people suck! Never have they come to my home and not tried to sell additional services. No hey, I've fixed your problem and call us if you need anything else. It's always, your system is somewhat new, but you should get new insulation or a duct seal. CALL SOMEONE ELSE IF YOU NEED A/C SERVICE. DONT GET SCREWED BY THESE GUYS. Bigger isn't necessarily better.

Andrew G.

07/12/2019 12:00:00 SA

Total Scum. Guy came out because my elderly uncle called American Home Shield because heat didn't work. And they sent these turds, he had just gotten new unit so it wasn't covered. No problem. It was just an unconnected wire that Crispy Air fixed in less than 5 min when they came out. This guy lied and said he didnt know what was wrong. He also turned the knobs on propane grill to ON while he was out there. You know, because just in case i was gonna use a propane heater incase it got to cold and he was inconvenienced...

Laura Z.

7/19/2018

They have great customer service when they're trying to sell you something. We purchased two brand new Trane units in late May 2018, and now the downstairs unit has broken down. It needs a TXV part. We are under warranty (thankfully), so repair and labor will be free of charge.

There is also confusion about my Home Warranty company. Yes, we have American Home Shield, however, since we purchased the units direct from Orangutan, we are NOT using our home warranty company. I have to remind the admin staff of this every. single. time. I. call. I always get, I can't help you. You need to call American Home Shield. *sigh*

Onto my problem:

I called about the downstairs unit's issue on Tuesday afternoon, July 17th. The gentleman came out and determined the cause of our troubles. Unfortunately, he did not have the part on him and had to place an order for it. I was told it would most likely be shipped and in stock within the next day. Sidenote: my father was extremely frustrated and was voicing his frustration and the gentleman kept saying how rude he was and because he was being rude, he didn't have to help.

Customer service 101 Pro Tip: When a customer is upset and venting, DO NOT MIRROR their behavior. It will only escalate tempers further. Show some compassion, and for God's sake, DO NOT HIT ON ME AS YOU'RE LEAVING--IT IS UNPROFESSIONAL. Yeah. I had to deal with that little nugget too.

Anyway--

I called all day Wednesday to get an ETA on the repair and I kept getting told that I need to speak with the Parts Manager, Tina. I could not get a hold of her all day and had to demand to speak with her, which I was finally able to in the late afternoon. She told me that if the part was on the 10:30 am truck, it would be repaired today (Thursday, July 19th); however if it was on the 2:30 pm truck, it would not be repaired until *maybe* Friday, July 20th. Tina stated she would call me in the morning at 10:30 to let me know.

Did she call me? No. So I called AGAIN at 11:45 today and was told that she would be calling me back. It's now 6:02 pm, and I highly doubt she'll be calling me. So needless to say, my repair isn't happening today.

Do you realize how hot it is in Arizona?? It's over 100 degrees outside and about 90+ degree downstairs. My father has numerous medical problems and is on oxygen 24/7. This heat is HORRIBLE on him, his oxygen tanks, and concentrator. I will be filling a complaint with the Better Business Bureau.

George M.

11/18/2018

Worst company ever. They came out to do 6 month checkup as part of service contract. Keep ion mind this was I the middle of Sept and AC was working fine. Was advised that 2 capacitors and Trane start assist pot-relay capacitor were all getting ready to fail, he could tell by looking at them and by putting some type of meter on them. He advised me that if I didn't replace them right away they would fail and blow up the compressor at the same time. He advised me that I had to replace now or my I would wind up replacing my whole unit at a cost of over $15,000 dollars. He gave me a price $1181.00 to replace and install the new parts. From the time I agreed to let him do this and the time he was done installing the new parts, it was 20 minutes. I'm thinking to myself that these parts are really expensive.
Later that day I went on line with my bill and checked out the cost of the parts. SOB! I was scammed. The 2 parts he charged me $295. a piece for could be bought locally for less the $25. a piece. The part he charged me $591. for, could be bought locally for $58. They all just have two wires that easily plug in. So I paid $1181. for $108. worth of parts and 20 minutes labor. I called in the following week to speak to a supervisor and was told he would look into it and get back to me. 2 days later I spoke to someone else and was told he would look into it. 3 days later I spoke with Scott(another supervisor), and he said he would look into it and get back with me. Still waiting on the call back. DO NOT USE THEM!! THEY ARE THE MOST UNETHICAL COMPANY AROUND.

Alan R.

7/13/2018

This review will be ongoing. We had them out a few days ago to do a $39 checkup. The tech left, telling us the unit was good.
That night it started malfunctioning. For a few days it was not doing well, but functioning. Then on Tuesday, it quit.
We called the next day and got a tech out the following day (yesterday)
The tech let us know it was low on Freon (why didn't the first guy know that .... he also let us know that the first guy could not have checked it because the caps to check it hadn't been removed)
He installed Freon as well as selling us a one year service agreement.
It worked for the night, but we woke up this morning and it is once again not operating.
They HAVE gotten a tech out here in a timely manner.
He is checking it out right now.
I will get back to this as soon as I have more info.
I will change the number of stars if they do a good job

Richard D came out.
Very good work. Had to install a significant amount of Freon. We really have no idea what happened yesterday ... but at least we should have a good night.
Maybe not to greatest experience, but I have to say... they have been johnny on the spot.
Thanks for reading.

Lisa K.

7/27/2019

I was so happy when the tech came out to stop the leak in our A/C in the attic. He left and all seemed good. Only strange thing was how pushy he was that we need a new unit, even though it was just a clogged pan. Woke up with our baby drenched in sweat. It was in the 90's in our house. Had to have them out again. They now claim that our compressor is out and tried to sell me a unit for $9,000 to $15,000. And tried to charge another service charge. Can't reach a manager as it still isn't working, even though he claimed to have fixed it. Just such a rip off. Don't bother using this company....they are just there as high pressure sales people. What a joke! Fern

Sean C.

3/19/2019

What can I say about this outfit that hasn't already been said--I will simply add my objective view point. If Orangutan calls you and you are near the end of your service contract, hang up. Without failure, if you are under contract with Orangutan and they come out to service your A/C they WILL magically find something wrong. A capacitor is about to fail, or you need an anti-corrosion bar installed, or the unit has a recalled surge protector, or you have leaky ducts and need a $2500 aerosol glue sprayed in the ductwork, or your capacitor is bad, or you have corroded coils and you should replace the unit, or there is an issue with oil circulation in your compressor, or we think you have a potential leak and we can do a patch job with MagicFrost (but, we do recommend you replace the unit) and on and on (those a bit a few of the items / examples they have stated to me over the years). Some I am sure are correct and I did fix a few of the recommendations, but I always checked first with my much more mechanically inclined brother. I will say that the cost for the work with Orangutan has always been excessive and I usually said thank you, but no thanks.

Holy smokes. I've been getting these types of 'issues' since the unit was installed 10 years ago--it's an American Standard (a top brand and maker of Trane). They are a sales company first and foremost. Orangutan will try and extend your service with them through the extended service contract knowing full well this is an opportunity $$$ to reap the benefits later on. I finally reached the end of my service plan with Orangutan. After Orangutan came out to do my last service call, I was presented another bevy of stuff they recommended fixed AND he offered me the obligatory Service Extension on the unit. But he continued...

I told the serviceman from Orangutan I would be getting a second opinion, which really got him angry, pissed, and frustrated. The kicker--the Orangutan service man STRONGLY recommended I completely replace the unit, in writing, and gave me two quotes of $9,300 and $10,900. I stuck to my desire for a second opinion--wise choice.

I immediately called a guy my brother has been recommending for years. He came out that night at 7PM--surprised he would make a call so late, but he wanted to help me out. Virtually EVERYTHING Orangutan told me was wrong or needed fixing, the other company (single proprietor) refuted Orangutan's quote. Sure, he did find issues and is coming out today to fix those he recommended. His estimate was $950 + 5-year service contract of $550, while Orangutans was $1900 + $700 for an extended service contract. And NONE of the things that Orangutan recommended were in his quote. He recommended to replace the condenser fan, a correction of the drain line, a correction to a water diverter where the unit connects to the A/C duct, coil cleaning, replacement of insulation, a hard start kit, and a few other items. He showed me tons of pictures and explained in detail why something needed to be fixed. The Orangutan's serviceman or salesman appeared to only want the big pay day.

The other service man reviewed the quotes from Orangutan--he laughed and said this unit has many years left with proper cleaning and maintenance. Lastly, the guy I called out after Orangutan came out to do my semi-annual check and clean asked me--Did Orangutan say they cleaned the unit?. I said yes they did. They took the hose up on the roof. He then asked me how long they were up there--I said about 15 minutes. He said it simply looks like they sprayed inside and barely cleaned a thing, but not much else. He said it was not a well done cleaning of the unit. Well, there you go. Believe me when I tell you that Orangutan has some issues and they seem to be well documented in these reviews (and on Glassdoor and the BBB--many bad reviews and complaints that support my assertions of this company and its questionable business practices). That said, I have had a few good service repairman from Orangutan who seemed to want to do the right thing and were helpful and respectful, unfortunately, that has been the rare experience. I will not be renewing my service contract with Orangutan.

PS--I did some additional research. And I am amending a statement I made above. Orangutan did recommend a new OEM Hard Start Kit as did the second company. Orangutan's quote for this part is $575 (part and labor) and the other guy is installing it for $175 (part and labor included). Yes. That's right...the part for you and me is like $125 (Amazon--but definitely requires or should require a trained HVAC specialist), but for HVAC service companies it's less--don't know how much less, but it's definitely less. So...Orangutan is charging $400 more to replace the same part as the other guy. Wow!!! And for the final act, check out this complaint board--WOW!!!!

complaintsboard.com/comp…

B N.

3/29/2019

This company doesn't deserve even 1 star. We had two different companies a few months ago tell us that our 2nd stage compressor (for heavy load days) was bad, and quoted repair costs of $1600 - $2200 to fix. Plus about $1000 for the R-22 freon. Travis was more of a salesman than tech - he wanted to sell us an $8,000. system. We didn't trust either estimate. We called 1-Hour here in Sierra Vista and Matt came out the next day. He checked out the system, and boy, am I glad he did!. He found that we had a major wiring deficiency in the circuit board, and rewired the system. He said it looks like the 2nd stage was not kicking in for quite a number of years and it is now working perfectly. We saved a lot of money. So, do yourself a favor and avoid Orangutan Services. They just wanted to sell us a product. Dishonest company!

RosaElena A.

07/06/2017 12:00:00 SA

We bought two units @5 years ago. One started malfunctioning since week one, it has been a nightmare. Over a month ago, again, it stopped working, the technician came and told me a needed a part, @$2000.00, that it would get here in two weeks. . . it has been over a month! This company is awful! They only care about the money but could care less about people's safety and wellbeing. . . 119 degrees with NO air!!!!! Not only inhumane but I would venture to say CRIMNAL!!!!!

Citizen J.

07/07/2019 12:00:00 SA

Whatever you do, do not use this business for air conditioning. I called them to get a quote because my air conditioning unit was not working correctly. The guy came out and gave me a quote of $3300 for a compressor to be replaced. I told him no thank you and that he was overpricing the work. He got irratated over the phone and I said flat out, your'e not doing the work. Needless to say I checked around and somebody did it for $1500. Another strange thing happened. My stove which was brand new 3 months ago stopped working. Somehow there was a nick found in the wire and the wires at the box were possibly crosse over not allowing full electricity to go to the oven. This happened the next day after the AC guy left. The electrician fixed it a week later saying, this is very suspicious.

Jay A.

4/17/2018

Stay away!!! They will sell you an expensive contract and then will not honor it. Only interested in selling you more stuff.
Do not trust this company!!! I bought a 12 year all parts and labor contract and EVERY year I have a check up, I get a list of new add ons and work that needs to be done. I have to explain that I have a 12 year warranty that is a cadillac policy. (covers everything) The tech calls them and says Your right, you have a 12 year all parts and labor contract
Yesterday, I had my summer check up and guess what - They said I need 2000.00 of work. I explained AGAIN about my contract and now they don't know anything about it. This time 2 guys showed up and NEVER cleaned the coil, didn't clean the filter, but did sit in the truck for a long time and told us we need to spend 2000.00 and did not put anything in writing.

Mark H.

9/19/2019

Stay away from this company. I bought an airconditioner 7 years ago with a service agreement. I think they use the service agreement to find problems when its not needed. After the first year they would always find issues and problems and i would have to get a second opinion and they said it was overprised and not required. For the past couple of years they tried selling a new unit and usually very pushy and tried to use scare tactics. As far as there workmanship, very sketchy and unprofessional. My unit was not properly draining. Instead of spending a couple of minutes to clean it, they took pictures of it instead. So i had to do it myself and it only took me couple of minutes to clear it. I would think this would be under the service warrenty to clean the system.

Kim Q.

9/18/2019

This business is the worst. They nickel and dime you to death. Over 6,000 for are system. Then something went out that cost us another 2,000 dollars and was to include maintenance and parts. No it does not. They lie, make things defective on purpose. I saw one of there plumbing guys deliberately splash water around my water heater, he thought I didn't see it. Then tell me my water heater was leaking. Don't buy a system from them or anything. This is not an honest business. I'm reporting them to BBB for falsely saying what they do cover. I have never dealt with such a dishonest company in my life

Steve S.

2/28/2015

This was one of the Home Depot contractors until the complaints got them fired.

They came out the same day they were called to give an estimate on duct sealing and air conditioner replacement. Pleasant sales person to speak with and only interested in selling me something. Typical sales people.

Their prices for a low end Rheem (13 seer) were ridiculously high. $7800 including install. The duct sealing was $2400.
The air conditioning unit included the air handler and evaporator. I understand this is not an easy task but I can buy the same unit online for $1700, so that leaves $6100 for install and removal of the old equipment. Additionally they wanted to charge me $150 if I kept the old equipment. Yup that's right, $150 so they don't have to haul it away.

$2400 for duct sealing. I can have the entire duct system replaced for that amount. I decide to call around and found a price of $900 for the same service.

While all this is just good consumer sense to shop around but the reason for the low rating is not only for price but for a follow up call from Orangutan asking me if was interested in a better deal. That doesn't sound bad but the sales person was rude when I told him I was not interested because of their high prices. I guess I should have kept my mouth shut about the online pricing, but I couldn't.

Remember folks, don't be sold on services and hype. Negotiate to get a better deal because $7600 for labor and install is just plain robbery.

Dianne T.

2/20/2019

I have had experiences similar to the ones recounted below so I won't repeat everything. I will say--be wary of the hard sell. Don't buy anything from them immediately without checking further. I have a service contract with them so I see them twice a year for check-ups of my system. Almost all the times they have shown up, they tell me there is something I absolutely must have. And it is very expensive. Somehow I sometimes get along without it. Once, the serviceman took measurements that, he said, showed my unit was just about to die and that I needed a new one immediately. That day. I pulled out earlier records showing that the measurements he had gotten were within the range that had been reported ever since the unit had been installed. Sometimes they have convinced me that I need such and such to extend the life of my system. But the next time I'm told I need a new system. I did bite last fall when the serviceman--I wish I could remember his name-- said he wouldn't be able to sleep thinking I might be poisoned by the gasses my unit was just about to give off. I should have called the company at that point, in his presence, and asked about it. But I didn't. And I now have a new unit that is, truth be told, working well. So not all has been bad. Additional advice: if they show you a picture of something that is supposed to be a part of your unit that is corroded or otherwise damaged, ask to see the actual place in your system where they took the picture. If they say, as one did, It's all closed up now, think, He has time to try to sell me something, but not time to show me the problem? Something is fishy. And either insist on seeing it or resist the sell. When my contract is over, I am done with them unless the reviews show a complete change of company philosophy.

Jaclyn B.

8/19/2019

If I could give zero stars, I would. My AC has been out since Sunday.
Called my home warranty Monday 8/12, and was told we'd be using Orangutan. On Tuesday a tech came out. I called Wednesday, home warranty had still not received the report. Called Thursday- still no report. After calling back and forth between AC provider and home warranty company the report was finally submitted. Turns out they submitted an incorrect one that said nothing needed to be fixed- uh WHAT? Finally got on a three way call with them so Orangutan told Fidelity directly that the report was wrong and they would send the revised one. Friday comes along, after me calling multiple times and they need to send a tech out again, because they didn't get the correct measurements. Saturday comes- Sunday comes...it's 112, I still have no AC. Monday morning I call orangutan to get an update and they say they are waiting on Fidelity. Call fidelity and they said they didn't get the revised report until 11:09 on Monday morning. It is so insane how my AC has been out for a week, it is 112 in Phoenix and they don't care to get it fixed. They even lied to me about when they have submitted the report. I asked Fidelity if I could use another company and sadly we're too far gone with them BUT PLEASE DO NOT USE THIS COMPANY EVER.

Josh K.

08/03/2017 12:00:00 SA

They tried to scam me by pretending my downstairs AC had a leak. Turned out they were emptying the Freon themselves and fortunately we got a second opinion from Donnelly who filled the unit, tested it and it has held perfect pressure ever since. All work we have had done by Orangutan has been substandard and I suggest you avoid entirely.

Raquel C.

04/10/2019 12:00:00 SA

This company must hire the absolute worst workers. My mom had an altercation with one of their guys in a van at a gas station and he was so incredibly rude to her and based on her experience, we would NEVER allow someone from this company in our homes. He was impatient waiting for gas and screamed at her for no good reason. Was cursing at her and threatening her. Absolutely the worst advertising for this company. Seriously, maybe they need better service training.

Raptor D.

6/20/2016

Terrible customer service. The repairman is over two hours late and does not answer his phone to advise whether or not he is ever going to arrive. No wonder this company has 1.5 stars on Yelp.

Christina E.

4/28/2019

I am a renter and this company is contracted with the home warranty company the owner has. 1st week of 100 plus weather and they can't come out until 4 days later. Technician is on roof for less than 5 minutes and says a part needs to be ordered and needs to go through home warranty before ordering. No estimate of when part will come in. Now have been without ac for over a week. .... so hot kids aren't sleeping. Shocked that living in major metropolitan there aren't places where they can pick it up in person. Oh wait they can....no excuse for not being able to pick up parts!!!

Barb K.

9/23/2019

High Powered Salesman arrived in our house and told us our compressor was in the red zone and could go out any moment and we had to change it. It would cost us about $10,000.00 but they would give us a rebate of $2600.00. However, after we agreed they added on extra charges of $2600.00 that they said we had to pay. We checked online and found out we paid $10,000.00 for and Air Conditioner that should have cost us about $8,000.00. We installed on Saturday and they already have to change the fan under warranty!!!! DO NOT TRUST THESE GUYS

Eric K.

06/12/2016 12:00:00 SA

I give them one star but they don't even deserve that. I had them install my HVAC system because they had a relationship with Home Depot and hd has always taken care of me. They did the install and it included a 5 year service plan.
Not long after the instal HD terminated their agreement.
First, the service plan means that a tech comes out once a year to check over the system. This takes 5 minutes and then you have to listen to a sales pitch about all the things you need. They try to sell duct sealing every time which costs thousands.
They have been late to the service appointments every time I have booked them. They missed the last one because the tech had a flat tire.
The AC stopped working so we called them out. They said there was a $79 service call fee to come out. My wife asked what about the service plan? They said that only covers the annual servicing of the unit not repairs.
The tech shows up 30 minutes before the scheduled appointment without calling. Fortunately, someone was home. After 10 minutes of work, he says that the blower motor is blown and they would need to order a new one from the manufacturer and that it would be in by the next day.
Three, (yes three) days later, they claim that they have the motor and that a tech has to drive it down from Phoenix (we live in Tucson) but we are scheduled as the first job of the day. After several hours, no tech. When we call in to ask about his whereabouts, they tell us that, believe it or not, that the tech had a flat tire. After a few more hours, no tech. We call in again and they actually tell us that after they changed the tire his truck broke down. The tech shows up for out 8:00am appointment at 4:30pm. We ask him about the truck problems and he seems to have no clue what we are talking about. He goes up on the roof and says that the condenser is frozen so he can't do the job. But it doesn't matter because the blower is blown too and he doesn't have one on his truck. Wait, what!
I call the office I ask for and and get a manager on the phone and ask him to explain to me how it is that this tech does not have the correct part on his truck as well as a few technical questions about things the tech has told me. He said that he has the motor on his desk (120 miles away) but can't answer any of my other questions because he is the the marketing manager. I tell him that he had better figure out away to get someone to drive that motor down immediately. They got an on call tech to come down and install the motor and finished the job at 10 pm. In the mean time, we did not have AC for 4 days while the high temperatures were around 110.

Bob J.

03/04/2019 12:00:00 SA

Warranty service through this company is a scam for up-selling unnecessary parts and services. Last month, I received a call for my elderly fathers' 6-month warranty-service checkup. The estimate was an astonishing $3719.10 to get the unit in shape. Breakdown: $2,474.10 to seal ducts that apparently were allowing insulation into the system with something called Aeroseal, $423 for some kind of oil management titled ACRENEW, $497 for a refrigerant MagicFrost injection, and finally $325 for a chemical coil cleaner. I told Joe that I would be getting a second opinion and to not do any work. After hearing that I'd be getting a second opinion, the price dropped from over $3719.10 to $1995 for everything or I could just get the coil cleaned and oil added for $748. Needless to say this sounded fishy to me and still way over-priced. I called a reputable company to take a look and give me a second opinion. Here is the report on the invoice from that company: PREMIUM REJUVENATION COMPLETED AS PER CHECKLIST. ALL COMPONENTS OF SYSTEM ARE WORKING PROPERLY AT THIS TIME. INSPECTED THE DUCT WORK IN THE ATTIC, WHICH IS PROPERLY INSTALLED AND SEALED, AND APPEARS TO BE IN FAIRLY NEW CONDITION. I paid $109 to have this other company come out and do their Premium service checkup which they recommended for units older than 10 years. BEWARE of Orangutan's UNETHICAL practices. My fathers' warranty is good into 2020 but he will suck up the cost and never deal with them again. A similar report will be going up on the BBB site of which they are unsurprisingly not accredited.

Denise B.

12/05/2018 12:00:00 SA

Unfortunately when we bought our AC unit we got free check ups for 7 years from this sleazy company. They do nothing each year and just come to up sale. Every year they find something that needs to be done which is hundreds of dollars, I don't do it , have it checked by another company and the problem never exists. Waste of time.

Dan S.

06/08/2015 12:00:00 SA

A/C blowing warm air. Called O. Tech comes out. On roof for around 30 mins. Tech reports back that multiple items need to be addressed and/or replaced. Repairs would be in the $1700 to $1900 range plus the cost of recharging unit. Suggested since unit was 12 years old that it's best to replace it with a new unit. Not prepared to pay $8k. Paid the $79 diagnostic fee. Tech leaves.

Turned unit off. Waited about an hour. Turned unit back on and cold air!
Called Brewers in Tempe (same day). Tech comes out. On roof for around 30 mins. Reports some items should be addressed or replaced. Unit checks out and readings are normal. But unit needs to fail when he is there. Pay $99 diagnostic fee. Advises to call again when unit fails. As he is leaving unit fails! Back on roof determines it is a bad switch that controls the cutoff fan. Replaces bad switch. Total cost $304 and no diagnostic fee.

It's been 2 weeks and A/C has been working great! Yes the unit will have to be replaced eventually but if we can get a couple more summers from it then great. We will though start saving now for a new unit!

Is O a bad apple or just sloppy? Don't know. Perhaps the tech was having a bad day. Or maybe the tech also works in sales. We are though grateful to have had a second opinion!

Nancy B.

1/27/2019

This company is absolutely awful. They installed a new air conditioner at our house and had to come out more than once to get it to even WORK. They also installed a new air conditioner at my sister's house and it DID NOT WORK until they came out numerous times. Absolutely bizarre.

John G.

4/25/2019

My AC unit went out over the weekend with 100 degree temperatures predicted by Thursday. I contacted my home warranty provider (AHS) Sunday afternoon and was blown away when I got a call from Orangutan that night, scheduling an appointment for Monday morning! The tech (Michael) was very professional, diagnosed the problem and got a replacement coil ordered before he left. He said it would be 3-7 days, and in 3 days my AC unit was up and running thanks to some great work by Chad with some help from Joe, both of whom were very professional. Bottom line, I'm very pleased with the service! From the appointment staff to the techs, absolutely top notch!

R F.

08/02/2017 12:00:00 SA

The worst experience I have ever had as a home owner. AC was 'installed' so poorly that it took another day to fix the initial install. Original installers left at lunch time and said it was good to go (it was blowing hot air, they left no paperwork for the warranty, left wires hanging out, didn't have a grill that fit so put the old one back in that they damaged, Etc).
Quote from the first guy who came to fix it later that night (but didn't have the tools/ladder to actually fix anything): Sorry, this is bad. We really owe you. Had to spend the night somewhere else and miss another day of work the next day (but they offered to reimburse $100 for a hotel!). The next morning another tech came (he was competent), but said the original work was embarrassing and that it was both of the original installers first jobs ever and they didn't know what they were doing. Also told me that the condensation pipes weren't connected so if the AC had been working I would have had a flooded house when I woke up (or worse since the wires were exposed). The tech got the AC working a few hours later, but my ceiling/grill are broken where they did the repairs, I still haven't received my paperwork, and still haven't receive a phone call about the situation that I was promised. Honestly, it's unbelievable at this point.

Joy C.

8/16/2018

So our A/C went out and we tried to go through our warranty with the house but they were taking to long and needed it fix now since I have 3 children in the household. We had orangutan come out and they of course said we needed a new unit didn't even open it up or nothing just looked at it and was like oh there is oil coming out it's done. We looked at the units and thought wow why so expensive well they have to replace the unit, air handler and gas furnace.... 8 thousand dollars later I get a call about 4 days later asking if we would like a extended warranty I said well how much they were like oh only 1700 extra. WTH. I said well we have a 10 year that comes with the unit he said no it's one year the extended one is 10 years. I was told when I got the unit installed that it's a 10 year warranty and every 2 years they will be coming out to maintain the unit. Nope that was all a lie. Don't trust these companies get more then one quote and if you know someone who does A/C have them look since they will tell you the truth!

cassandra s.

10/07/2016 12:00:00 SA

We have used Orangutan for a air purifier called Hallo. It has been amazing to cut the dust in our home. It can be taken off and replaced on a new air conditioner or if you move. My husbands allergies are much better also.
So having a great result we called them for air conditioner/heater.
Ours had not gone out, however it is just a matter of time and our neighbors had quit so we got a break by doing two house & same day. Dave Barnes and Jospeh were the crew for water softener and new disposal. Sean and Justin were crew for my house, I actually didn't get names of great guys who did my neighbors house, however I had 6 amazing installers to do a huge job.
Never once all day was there one moment if discord. These guys worked together to make an 9-3 job look seamless. Can't thank them enough for all the hard work. For the record... when you have a quote for new air conditioner you gulp!!! When they tell you the $. Let me tell you it was only 89° yesterday and the product they used, the hard hard work to get old one out of attic and all the little detail that make it absolutely perfect was worth every penny... your paying for more than just the equipment, the piece of mind that I have a professional installed air/heater and all the other services is invaluable.. thank you thank you guys. Hope the pineapple upside down cake met with your satisfaction+ I love my new Nest thermostat!!!

Martha F.

07/12/2017 12:00:00 SA

Orangutan gave me a window from 10 am to 1 pm for a technician to come out and give me an estimate for a new A/C unit. They called at 12:30 pm to tell me he would be there at 1 pm. By 1:40 pm I was done waiting and called Orangutan and canceled the estimate. They were annoyed, but said okay. Ten minutes later the technician called to say he was 10 minutes out, so I told him I had canceled the estimate - and he hung up on me! I was so angry! I called Orangutan right away, and they had the grace to be shocked that he had hung up on me. I just want everyone to know how unprofessional these people were, and we never even got as far as the estimate.

John S.

4/22/2016

Anthony was good but he got an earful from us. I'm tired of upselling every visit. how about some customer service. don't call and set an appointment and not show up. two days in a row, you guys did that. I hate that crap. I gave two stars only because the tech was good, but this company is awful.

Abby E.

3/30/2016

Awful, huzzlers and a shell program. DO NOT USE - Expecting a service bill for 139.00 tech calls, lost his tools unable to make appt next day, shows up and charges 2,200.00 GUESS WHO PAID FOR HIS TOOLS. -

Do not use this company, writing letter to Home Depot, they support and promote this type of unprofessional customer service. Watch 3 on your SIDE upcoming segment!

Annette H.

5/31/2017

Every single time they come out, we write a check. This last time my unit, 9 years old that they installed seemed to have black mold and we got recommended for another unit. They were pushing it and even did the old car salesman trick of let me call my manager. Got the mold tested and it turned out to be dust. Just dust. They work on fear and my ignorance. They upsell and frankly, when things seem to be working fine, all of the sudden something goes wrong. I'm just saying.

jessica r.

10/12/2018 12:00:00 SA

Calling our cell phones endlessly (day after day) to try and service an address where we haven't lived in 6 years. The phone rings twice and hangs up. When we called to get the number taken off their list we were accused of lying about where we live. Not surprised that they only have one star reviews.

Lyn S.

5/19/2017

My rating previous to today was a one star due to the mess the service guy left behind in my closet. Today, I'm revising my rating to 5 stars. Michael did my bi-annual service today. He did an outstanding job! Did not try to sell me on something I didn't need, friendly, professional, respectful, engaging, and best of all, he covered the clothes in my closet so they didn't get full of insulation, he vacuumed up my closet floor before he left, emailed me his evaluation of my system, and wore booties in the house. Very impressed. Thank you, Michael! Because of you, the whole company has been redeemed!

John H.

05/10/2018 12:00:00 SA

Stay away from this company! I bought into their 3-year service program when I bought my house. Two years ago, they came out to do the seasonal service on my AC. I was told that it was on the verge of death, that parts weren't made anymore and that the coolant it uses is now illegal. I then got a pitch for a new system ($18,000) and that if I signed up that day, I could get a a little better price. I said I would just wait until the units actually died. That was a little over two years ago and they AC units are still working.
Last week I was called to once again set up my seasonal service and I said I didn't really want that, I told him the story above. He said that if all was working, best to just leave things alone but he would check back again in three months. But, he asked if my water heater had ever been serviced. I said no so he suggested a service call for that. He said that since I was on this 3-year service program, the call would be free. So, why not? This morning, their service guy came out, asked if there had been any problems. I said No, so he said it was best to just leave it alone. Then he said, I'm not really supposed to say this, but, this is really a sales call where I am supposed to talk you into buying something you really don't need. YES, that were his words exactly. He then said he would email me an estimate, just in case I wanted to know what it would cost to replace my water heater.
I was emailed the estimate, ALONG WITH A BILL FOR $89...for this supposedly FREE service call!
I call them back and said I wasn't paying! The person I talked to said that wasn't his dept. that someone would get back to me. It hasn't happened yet!
These Orangutan people will try to sell you stuff you don't need at unreasonable prices ($1300 to replace a water heater that I can buy a Lowes for $300), and they will bill you for free services! Stay away from these guys! And, on these seasonal service calls, I have repeatedly asked them to stop calling me, but that hasn't happened!
Bad business! Slimy! Will sell you (according to THEIR OWN SERVICE GUY) stuff you really don't need. There are too many HVAC/plumbing companies around! You can find one, as I have done, that is far better, honest and won't try to sell you overpriced equipment you don't need!

Triana S.

8/14/2018

My elderly mother's AC unit went out after the weekend storm. Orangutan came out and told my mother it was going to be $3,900 to change the compressor on the unit. They insisted she pay up front. My mother gave them a check. They left to purchase the part needed. Luckily she called and told me what she was being charged. I promptly called 911 heating & cooling and the owner Darrell Epps quoted me $1,900 for the exact job. Thankfully I was able to put a stop on the work order at Orangutan and save my mother $2,000!! 911 came out immediately and my mother is enjoying her AC home once again.

Bria M.

04/11/2017 12:00:00 SA

I would not recommend anyone I know to work here. The company as a whole does not do honest business for it's customers. I have spoken with many former customers that told horrifying stories of being ripped off with high prices and sold service they did not need. I was sold a dream when I first started working here, promised $1000 a week and I'm only leaving with a fraction of that price ($370). The quality of tools available; dialer, leads, internet connection, are all poor. Little to nothing is done to help you succeed in this highly competitive environment. No training is provided, little knowledge of products and no prices for specific services. There were many simple questions asked by our customers that I could not answer because I was ill informed. When I reached out to my supervisor for answers to these common questions, he was too ill informed on the subject. Some times I received no answer at all. Some times no real answer or solution to the question or problem at hand was provided. To reiterate I would not recommend anyone I know to work here. Hopefully this feedback will be helpful towards your future endevores.

Chris M.

8/29/2018

Zero stars. Their trucks break down, they're late, they don't show up.
Instead of providing maintenance, they try to sell you new units. I got 2 other a/c companies to come out to see if I needed a new unit and both said no. I did need a new water heater though. Tech told me how my previous one was put in wrong. I hired him, not the company, to install a new one, because the units orangutan offered were way too expensive. Guess what? He put it in wrong and won't come back to fix it. He said when you have service in a year, they can fix it. And then they can tell me how it was put in wrong.
When I talked to 2 managers at orangutan about a/c they were very condescending and offered no help at all. When I told them I didn't want new unit, just fix mine, they wanted to charge me for another service call because I didn't make that decision at initial visit.
Please save yourself a lot of grief and don't use this company!

Laura M.

4/23/2016

I wouldnt trust this company to change a light bulb in my house, after five years of having to deal with their nonsense.

We bought two new A/C units through Home Depot in 2010 and they came with a 5 year service contract with bi-annual tune ups and coil cleanings. From day one, Orangutang techs were trying to sell us new stuff, stuff that they claimed our a/c units were 'missing' and 'must have'. My response was always Well, you guys installed these units, so why wasnt that [fill in the blank with whatever they're trying to sell me] installed when we bought the units?

They also included free annual hot water heater inspections and draining. Last year, they tried to tell me one of our hot water heaters was leaking and needed to be replaced. There was water in the pan under the heater, which the tech pointed to as evidence of leaking. My response was But you just drained it. That water came from the draining. He denied it. Of course, they wanted a lot of money to replace that heater. So I called another plumbing company to get a second opinion - guess what? Nothing wrong with it. Never seen a drop of water in that pan since then.

The closer in time it came for the A/C service contract expiration, the more heavy handed the upselling got. At one point, the tech tried to tell me that they wouldnt cover the free condensor coil cleaning because the coils were too dirty and we must be doing something wrong. What???!! After some yelling on my part, and me producing the previous inspection/coil cleaning tickets from prior Orangutang bi-annual visits, he finally agreed to clean the coils. Ugh.

When I told the Orangutang tech last fall that we'd had it with Orangutang and we did not want to sign a new a/c service contract with the company, he basically threatened that our entire warranty would become null and void for both A/C units if we didnt spend the $1000 + to sign up for a new contract with Orangutang. I not-so-politely asked him to leave my house.

We also had a number of times where we would schedule our bi-annual inspections/cleanings and Orangutang would never even show up for the appointment. After taking a half-day off work to be home, I would be stuck calling the company to see why the tech was a no-show, having to reschedule, and take another half-day off work.

I am so glad to be done with this company. Completely unprofessional and unscrupulous.

Carlos O.

07/09/2014 12:00:00 SA

So this is how this company does there services
They come out charge me 149 for some part that's not even it
Services tech makes himself feel at home
Walks straight to kitchen sits down
Only things he says was everything fix
Thank you 149
We'll house Temp is 89 he's reaction is soon it will kick in
5 hours later room temp is the same
Been calling back to send me a new services tech
Requesting a services manger to call me back
5hours later no responses from either or
Going to a hotel to get a room for my dad who's 85 and mom who's 74
Thanks to this company
I lost all respect for services tech
Please try someone else don't let them promise you something
When they can't even try to make some right what they messed up

Paul P.

10/29/2016

Christopher is a good dude, came in did the tune up, didn't try to sell me anything and told me about any concerns with my unit. Fast and friendly, that's how I expected it to be and that's what I got. Good work thanks.

Chuck D.

10/29/2016

Robert G. is helpful explaining proactive maintenance options. Orangatan always sends professional and personable technicians.

Dean B.

10/27/2016

I have my system serviced by them every 6 months. All seems ok and have never had a problem. The reason 1 star was taken off is that they never make the 3 hr window they give you during time quote.

Steve L.

08/05/2017 12:00:00 SA

I've have come to learn:
- they'll not file a rebate to APS as it isn't company policy
- you NEED to remind them to send 'seasoned workers' to service your unit
- they pester you trying to sell something even when you request them not
to bother you and try to even on service calls
- the customer must call them for service
- the customer had better watch them carefully while servicing your unit
and ask questions when you don't understand what they are doing
- customer service is poor and speaking directly to the dept. involved
takes multiple calls
When my current contract is completed I'm leaving with many lessons
learned.

Elena C.

09/05/2015 12:00:00 SA

The worst and getting worse! Two rescheduled appointments with one not even being communicated; running late for scheduled appointment due to internal meeting. When I asked why no one warned me ahead of time so I can plan my day, the response was they do not know they are overbooked until the day of. If I have a choice, I will never deal with these guys. Unprofessional, unable to manage their business and showing no signs of improvement.

Josh H.

10/10/2018 12:00:00 SA

I had Mike with orangutan out to repair my a/c unit. Super friendly, showed up in the window frame he was supposed to, and was a very knowledgeable technician! Bad news.. a/c compressor had blown up on my 20 year old unit! Good news..Mike had them order me a brand new unit at a very fair price and oversaw the entire installation! I didn't know my house could cool so quickly! I am sold on my new trane unit and this company! You guys have earned a loyal customer for life! Thanks again!

Ivy M.

1/24/2019

My home insurance provider, American Home Shield, contracted with Orangutan Home Services to fix our furnace and I wish they hadn't. Over the past three weeks, four separate technicians have arrived to our home, each finding a different part that's broken. HIGHLY SUSPICIOUS, considering AHS pays Orangutan for each visit they make. Or, technicians are trained improperly to recognize that many parts are broken. Unbelievable. Additionally, little follow-up is received, requiring customers to call for updates frequently and often. Unless you don't have a job and have endless hours to wait around for Orangutan to arrive, and then calling to see where they are and calling more to ask for a status update, do not contract with this business.

Mary J.

07/12/2017 12:00:00 SA

Worst company ever!! We were having issues with air flow and rooms not cooling like they should. Told us we needed aeroseal, which we got done, afterward we had a stain on our ceiling and even less airflow! Sent a technician out (he complained about the distance) and was told we needed our ducts replaced. We just had them sealed!! Called them and raised a stink and they sent a technician out to review the problem and replace any ducts that needed replacing (free of charge) and they replaced no ducts! What happened to the ducts that needed replaced? Every person who came out to my house was rude and condescending. This company is full of scam artists as far as I am concerned. Beware!!!!

Glen S.

6/13/2018

If there had been an option of zero stars, that's what I would have given.

It has been very interesting reading the reviews of Orangutan Home Services (OHS) posted here. Our experiences mirror almost all of the negative reviews. I thought Why should I post anything? It's all been said. But, I really feel strongly about informing the public that OHS is not a company that can be respected.

We have been a customer of OHS for more than 20 years, first American Home Maintenance which then became Orangutan. For the past at least 4 years, their technicians have been attempting to up-sell products because ours are unrepairable, or parts need replacing. I have been testing OHS repair recommendations now by getting second opinions from other companies, and in all cases the parts that supposedly needed replacing were working just fine. Sure, I'm paying for the second opinions, but it's less expensive than the repairs that OHS says I need.

We have had numerous instances of these up-sell techniques from OHS, but I want to relay to everyone the one that broke the camels back. We purchased a state of the art (installers words) water softener from OHS about two years ago. The best one on the market. Two months ago, it stopped regenerating. The technician took the cover off the brine tank, looked at the salt and said Well, your water softener is shot.. Really? He could tell that by looking in the brine tank? The softener was still under warranty. He said that they don't sell this system anymore. (And apparently they won't service it even though they did sell it). He said that he would replace it with (again a state of the art) system for $4,000. After he left, I called the manufacturer directly, explained the problem, and they told me what they thought was wrong. They gave me the name and number of a local repair person who services this brand of water softener. Long story short, the broken part cost $1.50, the service call cost $75. That's a savings to us of $3,924.

OHS has lost us as customers. They don't have integrity. And we sincerely hope that anyone who reads this and all of the other reviews will think twice about using this company for their home services.

Thomas H.

9/24/2015

Do not show up for scheduled repair calls.
No follow up call.
Sloppy shoddy work on the installation of a heat pump.
Do not clean up after the work is finished.
Had to have another company come out and fix the brand new thermostat and installation after Orangutan screwed it up.
I swear they screw things up on purpose to force service calls to give their service techs a chance to sell a new product or service.

Never never use this company.

Brooke M.

02/09/2014 12:00:00 SA

Very Disappointing Company.

Recommended insulating our attic which we did.

Because they mis-leveled our attic AC unit while they added the insulation it began to fail. So, we then had to replace our AC units. They were 20 years old and we had planned on replacing them in a few years anyway. They touted that the units they were going to replace are units with would be so more efficient. Yeah right!

It's been 6 months and our bill didn't change at all. Summer or Winter. We didn't change our usage habits at all. If anything, we are paying more now than before when the 20 year old units were still in place.

DO NOT GET YOUR AC DONE BY THESE GUYS. THEY ARE A RIPOFF!!!!!!!

The AC units they use and insulation they provide will do NOTHING to lower your bill!

Chose another company to provide your AC needs.

This review isn't to slam Orangutan by a competitor. I have no agenda here other than to provide honest feedback from an actual client. I was stupid enough to choose Orangutan.

Sarah E.

08/08/2018 12:00:00 SA

Without boring you with all the details, this company basically figured out what 2 different companies over the last year and a half couldn't figure out ... why 2 bedrooms couldn't cool down properly even when the AC units were working fine and cooling the rest of the house just fine. I should note that one of those companies was the actual installer of our AC system. Anyway, one gentleman came to do a diagnostic and figured out the size of the ductwork wasn't big enough to allow the proper amount of airflow into those rooms. When they came to install, they where so professional, kind, tidy and gave me the best service!!! Those 2 bedrooms are now as cool as the rest of the house and we can finally sleep well and not be sweating hot. I highly recommend them for anyone's AC issues.

Fredric T.

07/08/2018 12:00:00 SA

Neal B came out on a Saturday when my A/C went out. He was very polite, introduced himself and got to work. He had to trouble shoot to find out what was wrong the the unit. He found the problem and fixed it. He left for a little white to run to the store because he wanted to give the A/C time to cool down and make sure it was working properly. He did a thorough job and didn't leave any mess behind! I would highly recommend him!

Jeff W.

2/16/2012

ABSOLUTELY HORRIBLE!! Do not go to HOME DEPOT for AC Services whatsoever....
I had a quote done, left a $500 deposit on an AC system from home depot, only to find out I could get a better system for more than $4000.00 less than home depot, yes that is Four Thousand dollars less. I've called to cancel this no less than 7 times, each time being promised someone would call back in 20 minutes, because they are in a meeting, out for lunch with a client etc etc etc. no one has ever called me back, I asked for a direct line of the person who is taking care of this, and they REFUSED to give me the number... beware of Home depot AC, you will be ripped off, and you will not get any customer service of any kind... TERRIBLE!!!

J F.

10/14/2014

I recently bought a condo for my college age son to live in and the small 2.5 ton roof top AC unit wasn't working properly. I happened to be in a Home Depot and they had a guy sitting at a table soliciting AC service special $99 for 'tune up' and condenser could clean. I have to say up front I'm leary of HD services after being ripped off with a carpet quote. But I bit and gave it a try. Turned out just as I suspected it might. The 'tech' climbed on my roof and saw the condenser fan wasn't working. He started quoting me $600-$800 for a new fan motor. Then he started telling me now would be a good time to replace the unit at about $6500. When I hesitated at his 6500 quotes he went back up and came down and said he replaced the capacitor (at $222) and the fan motor was working now. He used a can of spray to clean the coils and said he tested the R 22 pressures and all was well.

Next day the AC didn't work. The condenser fan wasn't working. I have since bought a fan and replaced it myself - cost?... $135 from a HVAC parts place.

Bottom line, Orangutan is a vast and switch rip-off, stay away.

John R.

3/28/2016

The only reason I'm giving them one star is because Yelp doesn't have a lower rating. I bought a new AC from Home Depot and I also paid for the installations. But Orangutan was the company they were partnering with for service. I thought that buying something expensive through Home Depot would mean I wouldn't have to worry about after sales service. Boy was I wrong. During the first two years I've had the unit, they've made 14 service calls. They are absolutely pathetic. I wouldn't recommend them to my worst enemy.

They are not only incompetent but dishonest as well. I can confirm that the earlier Yelp review about Up Selling, is absolutely true. After the latest fiasco, they said the reason that I didn't have cold air was because my attic was too dusty and it was only going to cost me about $3,000 to have them clean it up.

I called someone else. The problem? A leak that they couldn't find for 2 years. The new company fixed the leak, recharged the coolant and I only spent about $200.

May M.

6/29/2015

Not really happy with the company. l have been with them since 1996 and never had any problems. Then June 2nd our Trane Unit with a V.I.P WARRANTY stopped giving cold air. Guy came out to fix it and basically did nothing. Called the 18th the 19th, 22nd and finally got the part ordered will take two more weeks to get it from the 22nd! I think I'll find a new air company to get a contract with as this company does not seem to honor theirs. Will post more after the actual manager of the company looks into this. Ready to make a report to the BBB!

Vicki E.

10/17/2017

First not good when your rep Lisa argues with me about the service man coming. 1st time service was scheduled for 10-16 from 11-2. Gee never showed. Called I was not schedule for that day had me listed under another day. Reschedule for following day 11-2. I waited till 2 called the office, no one showed again. Service man said he called (I carried the phone everyway in the house while waiting - no one called) he was here at 123 and no one answered even though it sounded like someone was home. He supposedly left a service card at door. Well since my front blinds are open and I was sitting watching tv 4 feet from the front door, plus I have 3 dogs (don't you think they would of started barking if he was at the door ... um). No notice at door, even looked around the yard in case it blew off. There is no way someone came to my door and I would not of known about it. Seems like your service men are screwing off. I will not be calling to reschedule for the 3rd time. I've wasted 8 hours in 2 days waiting on this company. Not again.

Carlos C.

07/03/2015 12:00:00 SA

Buyer Beware! Do not believe Orangutan's initial sales pitch. We have been with this company for several years dating back to when it was American Home. And DON'T get a service agreement with them! They are horrible!! First, if you have a service agreement they put you last everytime! Second, they send the newest and least experienced technician, third, 80 % of the times they service the unit they have to come back because they screw something up while the are servicing and fourth, for the last 10 + years, twice a year when I schedule service and they give me a 4 hr indow, they have missed the window by at least 2 hrs and some times until next day! Once again if you have a service agreement you go absolutely last and until they don't have anything else to do!

Michael A.

8/17/2018

Apparently if you have American Home Shield and live in the East Valley you are stuck with two options with this outfit being one of them . Our A/c line got plugged and caused a leak in the attic. The coils were frozen and the temp would not go below 86. We finally got a tech out who unclogged the line and assured me it would work fine . The tech who was in his 20's was honestly more worried about what he was doing later as he was on his cell most of the time . The air never cooled down which forced us to go to a hotel for the next 3 days until we could get them out again . A new tech came out and said the coils were frozen and he turned the system off and said it would be fine and after 4 hours but, if it didn't cool down he would be back out . He also checked the freon and said it was fine . Couldn't get him back out and had to again go through AHS to get someone out . I kept being told a manager @ Orangutan would call me however every time I called he was in a meeting . After several calls I finally got the manager who said he would get me a tech and make it right. None of that happened ! I finally convinced AHS to allow me to use another company who had the problem fixed in 15 minutes . The problem was simply low freon! Don't know why that was so hard ???
Their Customer Service department was extremely rude and unhelpful. I am sure they are bombarded with complaints !
Run don't walk away from these guys !

Jacob W.

3/24/2016

So I had Jon h at my house to do my 44 point tuneup. And he did an excellent job. They call me when they were on their way. They also got there and a very timely manner. Also he was very well-dressed had a shirt tucked in and everything. I will be using them again.

Gloria C.

03/02/2015 12:00:00 SA

Not To Be Trusted

Carlos was our technician, was suppose to be here for our maintenance plan check. but it turned out to be another rip off scam by Orangutan. Carlos showed us some video he took of our duct system and the installation in the attic and stated all our ducts needed to be replaced, and that one was off completely. As always with Orangutan they want you to spend some outrageous money (little over $6000 dollars) to replace and seal all our duct work. We had given them a little over $8000 dollars to install the unit, and the duct work was fine 4 years prior, but it all just went to hell since then. All our register were working fine on Tuesday 2/24, but after Carlos left on Sat 2/28 (3) of our register didn't work, looked very suspicious, we believed he removed it on purpose to force our hand into getting Orangutan to do the work. We fixed the duct that was suspiciously off and now all the registers work. Called to complained didn't get much satisfaction with that.

Don't use this company, they are a rip off and their customer service dealing with complaints is not customer friendly. All they want is your money!!! They aren't even rated with the Better Business Bureau.

MrBankaraz ..

08/06/2018 12:00:00 SA

This is the worst company that you can ever deal with the honestly I don't even to waste my time to write the unpleasant experience I had please don't ever use this company

Andrew C.

7/17/2017

We asked the company to give us an estimate for a replacement HVAC unit. They are the only representatives for Bosch here in Arizona. Jason came out to give us an estimate. He was caught by surprise when they had given us an estimate by email, and he had to notch down his estimate by about $200. He worked on upselling by wanting to add Aeroseal into the bid. But that's okay, I understand that. The verbal bid itself was very competitive. HOWEVER... Jason said he would email me that very competitive bid, and he confirmed my email while sitting in front of me. Never got it. I emailed him from my email to his email on his business card, confirming that he would send the bid. Never confirmed my email. Never sent the bid. We were called by Orangutan to confirm my email. Since I had already sent my email, I did not return that call. I figured that if they are professional enough, they should be looking at their email. Nope. Never received the bid. Never received a follow-up phone call to see if we would act on the bid. And after all my research on this site, BBB, and Angie's List, I think the grand majority of the sentiment is that they do not have customer service as a priority. So we will not be using Orangutan for this project or services.

Cindy L.

7/20/2018

Do not use this company!! Very poor service and communication. Took them four days to fix a air conditioner. Would not recommend them. Poor customer service !! I would give a zero if there was one.

Amber G.

08/02/2017 12:00:00 SA

I wouldn't even give them 1 star if I could. My A/C stopped working, I called them out, Rich said it would be $1399.00 for a coil in the attic, blah blah blah. I was suspicious, called another company, they immediately found the leak on the outside unit and even took video. The other company fixed it that bill was $800.00 I feel like they were they intentionally ripping me off because I don't understand the heating and cooling jargon. Then the company calls my cell at least once a week to try and clean/service my unit andI have tried calling them about their fraudulent diagnosis and no-one has returned my calls yet....go figure. I bought my unit it four years ago and the Orangutan tech suggested that if something else happens with this unit it might be worth looking into getting a new unit. THEN.....he had the nerve to tell me Rheim has had problems with defective coils and they quit carrying Rheim A/C units. If the company knew the units were defective, why was I never called????? I WILL NEVER EVER USE THIS COMPANY AGAIN, HUGE SCAM ARTISTS. All I want it my service fee back.

Todd J.

7/13/2016

We paid nearly $10K for a new Heat pump/AC unit which included a $400 charge for a 12 year parts & labor warranty (as it turns out, this is much more than most other companies but since they were associated with Home Depot there was not any comparison shopping - my bad). Right at 4 years old the unit blew a compressor and Orangutan said the warranty company would not pay for consumables and that I would have to pay $950 for a compressor change.
A second opinion discovered that the compressor was fine - the $35 capacitor that fires up the compressor had gone bad. In addition the duct work that was replaced by Orangutan had come loose and needed some additional strapping to allow my high dollar cold air to actually teach my house. All told - repair complete in 30 min for $100. This in is contrast with Orangutan's $469 quite with a 9 day wait for parts!

Jodi C.

7/26/2017

Every story I read on here mirrors our experience. They installed a brand new unit three years ago. Every service visit they try to frighten us into paying thousands for something we need. However, we never need the same thing twice, even though we don't buy the service. Finally, we are convinced that they sabotage the unit. Whenever they come, the unit breaks down shortly after. Do not use this company! They are frauds.

Stephanie L.

01/08/2015 12:00:00 SA

Reviews are true! We had an issue and called to schedule an appt. only to find out that the appt was never scheduled. After a lot of frustration, we finally got another appt between 2-5PM, at 4:45 PM, we receive a call that they need to reschedule. I lost it . We purchased our unit through home depot and American Home Was the company that used to service and was wonderful, orangutan now services and we are so disappointed.

George B.

6/30/2014

This is such a lame company . hooked up 2 units on my home. Once they started blew power to my home. Blew my water tank had to replace it and did it half ass. left wires hanging out if my walls. Removed outlet for the recirculating pump on water heated as shown in picture. Used under rated breakers for new units. I have no power in 5 outlets they were to fix got a call it would be another 4days to get someone out. Tries to replace an existing 4 tin unit with a 3 ton unit. Thus company has no customer satisfaction or customer service. I have no power to plug in my recirc. pump for the water tank as well as went 4 days with no hot water

Daniella M.

6/27/2016

Only because I have to pick one star did you get one!!! This morning I drove in front of one of these trucks flying a brand new Mexican flag...I wouldn't have anything to say if there was an American flag too, but there was not!! I'M NOT OK WITH THIS and for that, I will never use or recommend your services to anyone!!!

David F.

7/29/2015

Incompetence on a colossal scale!

In writing this review its difficult to assign blame to any one person as our encounter with the 7 different employees taking on stages of the A/C replacement nightmare we experienced are in fact very nice people. However this company is in complete disarray. Let me share our experience so you can determine if it's worth your time to engage them on your project.

About a month ago our A/C unit was giving clear signs of dying and condensation was leaking inside the house doing some damage. Orangutan was very prompt on Tuesday of the week it was replaced to give a quote and had a team ready to do the install that Saturday. The go ahead was given and we had a technician out for the pre-install inspection Wednesday and another person Thursday morning to do the measuring for the duct work. Saturday the installation took place with two very nice young men, however at the end is where things got interesting. They informed us that the wrong unit was ordered which should have contained an internal air filter and that the condensation exit drain was lower than the position on the wall where the water flows outside the house. No problem they said as the unit is correctly sized for our home and someone would return Monday with an in-wall air filter bracket and also install a condensation pump for the water to flow through the existing plumbing that couldn't be change without tearing out the sheet rock in the garage wall. Great! Monday the appointment was set for 3-5PM for this work to take place. I work in Phoenix but live in Tucson and left work early to get home for them...no one shows up. Apologies all around, with another appointment set for Wednesday at the same time frame. On the same Monday afternoon we did however get a visit from an outside contractor that Orangutan uses for water damage restoration. I wasn't home yet but my daughter was and this very forward gentleman spent some time asking her if she was single or dating anyone. As you can guess we didn't move forward we that part of this project. Wednesday I worked from home this time, but alas they no-showed again. Super sorry about that, we'll definitely have someone out Friday around the same time. Worthy of note is that during this entire time we had to empty buckets multiple times a day for water being collected in the garage. With great excitement our guy showed up Friday about 45 minutes late, and had the wrong air bracket and had no knowledge of anything related to a condensation pump. To his credit he told us I will personally build you a temporary air filter until the correct one can ordered and install the pump tomorrow. He showed up Saturday later in the afternoon and installed the pump and temporary filter and he was on his way. One hour later the entire unit dies! By eight o'clock that evening it was ninety three degrees in the house.

We pack up everyone and go 30 minutes away to stay with family so as to escape being in a hot-house for the weekend and due to the fact that they can't get anyone out till Monday between 2-6PM. No response on Monday at 6PM and we are thinking great we got stood up again! Well at 6:30PM we got a call letting us know that our guy will be at the house at 7PM. We race home leaving everyone behind just in case something goes wrong again. Our 6th different new guy inspects the problem and says the outside fuses are blown replaces them and low and behold the units is back up and running. Hooray!!! We drive 30 minutes back to grab the family from exile with the thought of sleeping in our own beds in a cool house. When we get back to our eagerly anticipated frigid home we enter to find its 93 degrees AGAIN! I call their number and calmly but firmly tell them about our obvious displeasure. Very apologetic, but we will have someone out the next morning to fix it. When our 7th guy shows up he looks at the outside breaker box and says, this new unit we installed requires a 60amp fuse box not a 30, it says so right here. He replaces the outside breaker box and finally we hope our nightmare is over. By the way we still have to wait for one more visit to get the correct filter bracket installed...we eagerly await meeting no doubt the 8th person at Orangutan.

I wish I was making this up but the key-stone cops are the standard of excellence compared to Orangutan. If it is your goal to meet every field employee working at Orangutan and go through 10 + appointments, guessing whether they will or will not show up, then you might want to choose a different company for your home repairs.

Beth S.

1/19/2017

I could write a long, long, long story about my horrible experience with this company, but who wants to read all that? Just know that the job started in July and didn't finish until January. They made promises to do work that was physically impossible. They broke items in the household while accessing the attic. They make appointments, but show up hours early, hours late, or not at all. They don't return phone calls. They have a customer service crew whose main job is to stiff arm you and keep you from talking with anyone who is in authority. Much of their crew is inexperienced (although two little cuties told me, We went to air conditioning school. Haha.) Their own employees bad mouth them. Enough said.

Tom I.

05/12/2018 12:00:00 SA

Apparently paying for 3 AC units plus paying extra for long term service contracts, doesnt mean they have to actually show up and provide service. If I can't get reliable service after those huge expenditures, what makes you think you can? If trust, integrity, honoring commitments and being respectful of your time are important to you, keep looking.

Eric M.

8/29/2018

A new Trane system was installed in April 2018 by this company. Apparently they installed the handler incorrectly. On July 26th the handler and 35 gallons of water came crashing through the ceiling. Despite having a extended service agreement with this company they couldn't respond for six days. While repairing the handler, the employees tore up half the room ceiling. It took another three weeks for them to send out their dry wall team out. Upon arrival the team asked why I didn't call earlier. I told them I did, but the customer service people that schedule jobs are worthless. Then they got upset because they weren't told the size of the job, and had to run to Home Depot to get enough drywall. After finishing, they called Nicole in order to schedule two more appointments to finish up the job. Of course Nicole wasn't able to be reached (nothing new there) and they left a message, I was standing right there next to him, for her to call me ASAP. That didn't happen. After 20 hours I called Nicole, and of course she denied everything. So the bottom line here is that after more than a month, I still trying to get Orangutan to make me whole again. This is no way to treat a long time customer. Avoid this firm.

Marty S.

08/02/2017 12:00:00 SA

There's no way that Orangutan can have a rating like this. I've been having trouble with them for years. I stopped their services two years ago, but when they called this past month, telling me that management changed and they're much more responsive to peoples' needs. I hand them come to clean my coils and my A/C. I explained to their rep that I mean the inside coils. She said yes. I paid the special price in advance. It was $50. They came and were finished in 15 minutes. I had my Caregiver there to let them in. She called me and said they were done. I said so quickly? Then he explained that he clean the outside coil. The inside coils were $180. Plus, the voltage regulator had to be replaced etc. For this he wanted $195 more. He yelled at the Caregiver that we can't make any money on residential A/C because the people don't want to pay. We were here 12 times and lost money here. What he didn't say was that they had to come so many times because of shoddy makeshift repairs. What he didn't say was that we paid them over $500 for those repairs, part of them had to be redone by the replacement company. Further just to clarify, there is no voltage regulator on the A/C unit in question. I spoke to the supervisor there and he said he would return the $50. What he didn't do was to repair the A/C. It did have a leak and I had to get another A/C company to actually fix it. A 1.5 stars rating is much to high. This company should not have an A/C license.

Steve T.

04/06/2018 12:00:00 SA

Not sure how your company is even still in business. I gave you another shot after the train wreck last time when I threw your tech out of my house. Travis was nice enough I guess. Had a trainee with him that supposedly did the work but hosing off the fan blades doesn't do much good. He did check a couple things with a volt/ ohm meter than forgot to plug wire back in so unit wouldnt start. Coils were not cleaned, freon levels not checked, temperature not checked, dirty filter was called good ( I intentionally did not change it knowing you're tech would be out). As far as I can tell the kids hosed off the outside of the unit and checked a couple wires...haha then they tried to sell me on a renewal for $559, are you serious? Who pays for someone to hose off dust from their ac? Again completely disappointed in lack of service you asked to come perform..you called me! No worries though, I won't be using your services again

Rb P.

04/04/2018 12:00:00 SA

Don't walk run! This company is shady. We purchased an A/C system from them just under 5 years ago. We wanted a Train but the tech that came to our home insisted on a Lennox. We have had nothing but problems with this unit. Recently after using the heater a few days later it wouldn't turn on, it showed an error. I called and spoke to a female that should rethink her career in customer service. She stated they don't sell those units anymore because of all the issues they have had with them. I would have to pay $154 for them to come out and look at it because I didn't have THEM maintenance it in 2 years, twice a year as the manufacture states, according to the manufactures website they only recommend once a year. Their maintenance plans were way to expensive and she stated because we didn't have it maintenance by them (or if we had by another company) it would void ANY warranty. Who are they to say it would void the manufactures warranty?! It sounded to me like they really didn't want to stand by this product because they have had so many calls regarding them. I asked to speak to a manager or supervisor she said I would get a call back, shortly she called me back to tell me what Jim and Scott said but no phone call from them.

Please look else where unless you want years of headaches!

Gina R.

6/22/2015

We had purchased a new system, and as you know they aren't cheap. Also the extended 5 & 12 year warranty. Please make sure they don't add on stuff you don't know about. It is not warrenteed. And please know regardless of your warrentee, they will charge you a service fee. My issue happened on a Sunday evening and they do not have an emergency service. Just a 24 hour. To me. ..that's not emergency service. Advice is ask all the right questions. I wish I had asked more, especially the emergency service time frame, and the repeated service charges.
They do check my pipes and flush my hot water tank 2 times per year, But that's all they do is check. And of course there is always something wrong. ...at an additional cost.

Joanne S.

9/28/2014

DO NOT EVER BUY ANYTHING! Steve sold us our unit that had to be repaired shortly after installation. The warranty was supposed to be 100% comprehensive everything covered according to our sales guy Steve, however, since it has rained we have leaks in our house our warranty does not cover the damages. They do not operate an honest business and I don't understand how they even stay in business. We were better off with our old ac unit that was over 10 years old, at least we didn't have any leaks back then.

B W.

6/25/2018

I have NEVER used this service and neither has my family and yet THEY KEEP CALLING ME. I get calls at least once a day asking to schedule a home service with them. It's been happening since May and I can block their calls from showing up, but I can't block the voicemails they leave me. STOP CALLING ME. I'm planning on asking them to stop next time they call, but it is plain ridiculous. I've even gotten calls twice a day from them.

Amy S.

6/24/2016

I would NEVER EVER recommend this company! They do not even deserve the one star given. I bought an new AC unit and insulation in March and it is 87 degrees in my house. I called to have someone come service it. They said they could be here between 12-3, when I called at 3:30 to see where they were, they assured me he would be here. When I called at 7, they acted as if I had the nerve to question his whereabouts. It is now 8:30, and I still have not heard from them.
Everyday I regret purchasing my AC unit from them. I have reported them to the Better Business Bureau for their horrible business practices. If you are in need of an AC or repair, I would STRONGLY recommend you call a number of other companies, and get referrals from your friends. This is the worst company EVER!!!!

Roberta T.

5/31/2018

Run don't walk away from Orangutan Home Services. I recently had them out to my residence to check on my air conditioning and unfortunately have had the most frustrating and negative experience ever. I wish I would have read the reviews because I can say I have experienced all of them. This company is so dishonest and instead of providing quality service there main goal was to undermine my warranty company and to try to hard sell me a new a/c unit that I did not need instead of fixing what was needed. It took four different and I mean 4 different technicians to resolve my issues and now I wonder what they did fix even really needed to be done. The last technician a Justin replaced something and when requested to provide me with a receipt said,he was only required to provide one to my warranty company. Well, guess what? Dishonest company employee sent me an overdue bill with overdue charges and a forged signature on the receipt. These guys carry tablets but are unable to provide a receipt, something does not add up. Please read the other reviews because they are all true. I normally do not write reviews on a company but I felt compelled especially when I received an overdue bill with a forged signture This Organutan company went too far! Unless you want to be in my shoes which is out $1200.00 and disputing bogus bills do not use them. This company is dishonest, and the employees should be ashamed with there practices.

Thad T.

6/16/2017

If I could select less than 1 star I would. I won't re-write all the issues that others have already noted. I've experienced them all with this company. They need to go out of business as they are a complete FAILURE as a home services company. Do not hire them for anything.

Kim K.

1/18/2013

We spent over 22K on our air conditioning and heating units. We have been without a heater for four days. Every. Single. Day. they promise me a tech will be out to fix our unit. (this is the coldest five days on record) I have explained, begged, threatened. But, each day, we wait, and nobody comes. Every day they have a new excuse. He ordered the wrong part, Oh, it's on his truck, he will be there between 1-5 We even went to the manager. He assured us it will be fixed today. No show again. They were already paid for the original units, so apparently they see no reason to honor their warranty.

This is honestly the worst company we have ever worked with. I looked them up on the better business Bureau, and they have no ratings there right now, but I will be following up on that soon.

Whitney L.

01/05/2017 12:00:00 SA

I did not deal with any technicians but upon calling to inquire my phone call was answered and left to background noise for quite some time... When somebody did answer, I was in the middle of asking questions and they hung up on me... clear as day not an accident

Shanon B.

7/15/2014

This company is awful. To start with, they didn't finish the installation on my heating unit, didn't tell me, never came back to fix it, and gave me and my roommates carbon monoxide poisoning. Secondly, scheduling maintenance since then has been frustrating as they cancel and reschedule every time. I wouldn't stay with them if I didn't already have the unit installed in my house. They are awful.

Timothy K.

7/27/2016

If you can think of the worst company to buy an AC from, these guys are worse than that. I should've learned when they first didn't appear for the initial appointment that they were trouble. But I was out of state and needed an AC for my rental. I bought a $6,000 Lenox AC from them only to find out later that it's too small for the house installed. Totally unprofessional. When trying to rectify for my tenant, they continue to not show for appointments. I even respectfully talked with a manager who assured me they'd show up and look at the unit. Nada. They have left me high and dry and I'm losing good faith with my great tenant. The icing on the cake is their after hours lady (Lisa) is the most useless human being on the planet. If you call she's drunk or on drugs and slurs her speech through saying to call in the morning. When I call in the morning, the cycle of scheduling appointments and them not showing continue. Stay away. I wish I did.

Don C.

9/21/2017

Had two recent service experiences on my HVAC where expensive service was recommended which I got a second opinion on. In both cases the Orangutan Tech was clearly pushing not required service just to pad his commission. I will no longer use this company as trust is gone.

Jane O.

09/01/2015 12:00:00 SA

I also have a service contract from American Home Maintenance that was taken over by Orangutan. All the complaints I just read are the same things I have experienced.
I called in June to schedule a service call, the earliest date I could get was August 5th,from 12-5p; mid afternoon, I received a call saying the tech was delayed at another call and I would have to reschedule. The first date they had available was September 1st, 8a-12p. At 1045a I received a call that the tech that was scheduled for my service call had a family emergency and no one else was available to replace him. I'm now rescheduled for mid September. I think the company regrets taking over AHM service contracts; otherwise I can't understand why a company in a service industry would treat their customers so shabbily.

Donna M.

04/08/2017 12:00:00 SA

When I purchased my home it had a transferable service contract for my cooling, heat pump & plumbing. The service is thorough and they take the time to explain what they are checking. All of the techs have been professional and very nice. Lorenzo did a great job today.

Bryan R.

9/26/2016

Orangutan has the worst customer service I have every dealt with. We scheduled someone to come look at our water and they sent an AC guy. We have a service agreement for the AC, so we said yes, check the AC. Guess what he couldn't do it because he brought the wrong ladder. Every time they send someone out to check our AC, they never have the correct ladder. You would think that someone would put that in the customer file, but no. We had a guy come out last week, talked to a manager Mo and he promised they would send the right guy with the correct ladder. Orangutan didn't disappoint in letting us down again. The AC guy didn't have the correct ladder. I unfortunately had to give them a 1 star, because if I try to do zero the post button goes away.

Alan T.

06/12/2016 12:00:00 SA

One of their trucks FLIES down my quiet suburban mesa street like a crazy person and Im about the complain to the mesa police! If they cant keep the help under control I assume the rest are as nutz!

Claudia N.

01/10/2011 12:00:00 SA

Orangutan Home Services (formerly American Home Maintenance, Inc) is NOT the place to call for heating/AC services. While I have had some good service from them, it is far outweighed by the bad. If you purchase a service contract for routine checkups of your HVAC system, they do the heat check in January or February, and the AC check in August or September, not at the start of the season.
Last week I called because the heat wasn't coming on when it should. The technician they sent out (Jim) told me I needed a $900 overhaul of the ignition system. A second opinion on the problem yielded a 20 minute repair at no charge- trimming a vacuum hose so it didn't leak and tightening a few loose screws. Does that make Jim incompetent or dishonest? Neither is a desirable quality in a repair person.

Frank S.

09/03/2014 12:00:00 SA

Orangutan was selected to replace our AC unit by our warranty company through Home Depot. The review, installation, and cleanup went perfectly. About a week after the install we noticed that one of the bedrooms was receiving way too much air, and the master bedroom just wasn't getting enough.

We called. And called again. And called again.

About six weeks later, and after a 25 minute phone call, they realized our account was entered incorrectly and the phone numbers were off. They corrected the account numbers and sent a guy out the following day. He fixed the issue in twenty minutes. YAY!

I am very happy with the results and we are saving over $100/month versus last year, plus we lowered the inside temp four degrees compared to last year. They gave us the perfect AC unit without trying to sell us on more expensive models. Very happy!

Amy H.

08/05/2015 12:00:00 SA

I am sick and tired of this company spamming my phone with phone calls almost every single day. I have asked to be removed from their list on more than one occasion and today the guy on the other end got rude with me. If I want your business, I will call and ask you, not the other way around. He actually said to me, Oh, is that the way it works? You call us if you need service? Yes, you moron, that is how it works in America. You will never get my business or anyone in my family after you harass random people on the phone each and every day for months. This has been on going for months, I never have used them. Obviously they bought my phone number from somewhere and think it is appropriate to keep calling me day after day after day.

T Web S.

7/19/2017

I have very few regrets in my life but choosing to use this company to install and provide air conditioning service to my home has been the worst nightmare of my life. From the start through customer service and mix up with my appointment where I took a day off of work and they never showed up. To the installers leaving toxic insulation in the air ducts and my daughter who has asthma ended up in urgent care, to now in this 110 degree weather and my brand new unit is not working because it burned out the power socket. Guess what? The technician failed to suggests we install a higher voltage to accommodate the unit when we trusted their expertise Guess what?? Orangutans mgr has hung up in our faces, customers service was rude and the technician took off without leaving with mgr information. My home could have burned down! And they are offended because I am pissed!@#$%^ They should not be in business and I truly am begging anyone who reads this to Please please please not use this company!!! Ever!!!

Wallace T.

6/26/2017

Unfortunately I have had to deal with this company for the last five years. They installed a new ac unit and it has never operated properly. When I complain ,the standard offer is to sell me another new ac unit at a discount. Every year the unit loses the refrigerant through leaks in the system. They never really attempt to fix the problem. If you ever need service for one of the units they installed, good luck! I would never recommend them to anyone!

Sarah B.

6/23/2017

On 8/23/2013 I had to buy a new AC unit because mine had gone out. I went through Home Depot and at the time their HVAC rep was Orangutan Home Services. Since we spent over $6000 on this new unit, they gave us a 3 year maintenance plan for free. So every 6 months they came out to check the unit, all was good until June 2016. Cody Burdick from Orangutan came out for this routine maintenance check. Once the unit was inspected he came in and said he had good news and bad news. The good news was my old unit was still doing ok, the bad news, my new unit had a leak in the evaporator coil. That's not bad news, its under warranty! Oh but there's a catch. Lennox has a class action lawsuit against them and we will replace the coil, you will have to pay out of pocket and enter the class action lawsuit to be reimbursed, but it should only take 4-6 weeks to get your money back. He had his GM, Jeff Leader send an email to me about the class action lawsuit and like a fool, I took it hook, line and sinker. My Lennox unit went down again, I had a different company come fix it and I asked them about the lawsuit with Lennox. They told me my unit wasn't a part of the lawsuit!! I looked into the lawsuit a little deeper and sure enough, you had to have your coil replaced between October 29, 2007 and July 9, 2015. I was suckered into replacing my bad coil on June 21, 2016.
Cody Burdick and Jeff Leader you guys are nothing but a bunch of crooks who take advantage of people. Here I bought a new coil for $750, was told I would be reimbursed within 4-6 weeks and 1 year later I am STILL trying to get my money back. Oh and guess what, my coil wasn't even bad!! I will tell everyone I know and all the people I talk to at work ( I work in retail and talk to a lot of people) what a horrible company this is.

Audrey D.

6/24/2015

I have been with this company since they were American Home Maintenance.I find that the quality of service has gone down.I bought a new unit from them which was installed two weeks ago. I called them back because the main areas of my home are not cooling while the bedrooms are iceboxes. They scheduled a service between 8 a.m. and noon and by 1:30 a.m. no one showed or called. I called the office and was told that a tech would be at my home by 4 p.m. although I was told it was on the schedule for 8 to 12. Finally by 5:30 p.m. a tech came and indicated that he could not fix it because it was an install issue and he would inform the office to send an installer. After a day and no word, called them and the scheduler told me an installer would be sent out between 12 and 3 p.m. Meanwhile, I had a scheduled plumbing inspection with them the same day between 8 and 12, At 10 a.m. I received a message that they are canceling my plumbing inspection because they can't do both. Called the office asked to speak to a manager and no call back. At 3:15 p.m. called and asked if the tech was coming because I had another appointment at 5. Was told that they would never have told me 12 to 3 only 1 to 5. Am I crazy? I should have recorded the call. Again asked to speak with a manager and was told that the message would be relayed. Still no call and still waiting for the installer. This illustrates the company's total disrespect for a customer's time. I have been with this company for approx. 20 years and I feel that now that they have my money, I'll just have to deal this poor service. Right now I feel that I made a mistake continuing with them as I sit in my sauna of a living room and I am out $7600. It is now 4:24 p.m. and still no contact from them. I'm done!

6/26/2015 Update - They finally sent some installers out on 6/25 to fix the duct work, which by the way I was told by the original installers was replaced only to find from these different installers that it was not. I was told it would cost me $250 for them to replace the duct work that came apart. I would have assumed after checking with other AC companies that with the price I paid, it should have been replaced especially since it was the original duct work on my house that was built in 1987. The new installers told me they were told to only replace the duct work that came apart and was damaged and not all of the old duct work. DJ and Travis, the installers were great guys and I give them 5 stars but the customer service from the office sucks although they are very nice when you finally get through, although there was still no courtesy call to let you know if a technician could not make the time frame given, However, I now have cool air and I only hope the old duct work does not fail or you will hear from me again.

Jenn B.

3/29/2016

I have been trying to contact a supervisor for 3 weeks. Emails go unanswered and calls unreturned after promising they will call right back. I had my electrician check the wiring at orangutans request since fuses blew several times. No response to the letter I sent from electrician stating wrong fuses were used and wiring is correct. Very frustrating. I am under contract. Customer service is very disappointing. Last resort is posting a review hoping to get some response.

Dennis T.

12/28/2018

Our warranty service company sent Orangutan Home Services to repair our repair after sending another completely incompetent company. Pretty disillusioned after THAT experience, didn't know what to expect. WOW! We're we surprised, elated and thankful that Orangutan was the company they sent. The initial technician could hardly figure out the mess the other company made, but at least got the heat running until a senior tech could come. A couple days later, Eduardo showed up and did a spectacular job. One thing he determined was that the other company put in a defective thermostat, a brand he had never heard of, and that wires in the unit itself had been incorrectly wired. He fixed everything in a little over an hour, was exceedingly professional, and left us with a working heat pump, so we don't have to worry about this summer either. So satisfied with Eduardo's work and the company, just can't say enough glowing things about the. Thank you Thank you, Orangutan, you are the best!!!

Eric T.

10/08/2013 12:00:00 SA

Never use this company. My Mother has used them for over ten years, but something has changed during the last couple of year.

We just installed a new air conditioning unit in our house that was supposed to cost around $6k, because we were supposedly given a $3K credit for some recent unnecessary work, but Orangutan supposedly found so many other things wrong that the total bill was still over $9K. The whole reason we needed the unit was because their first technician didn't do his job properly. I thought I was forced to use them because I would lose the $3K credit for work already done. The price shocked me because last year Orangutan offered to replace two units in the house for $9K less than half the price per unit of what we ended up paying.

The installation was messy and now the air conditioning does not work. I called to schedule service and the service person was very rude and would not listen to me when I tried to schedule a time.

I also found out that Orangutan charge almost twice as much as other licensed technicians for the same job as we had an air conditioning overflow valve installed in our air conditioners for $155 per unit a couple of months ago by a licensed technician that we got as a recommendation from our insurance company. Orangutan had tried to sell us the same overflow valve a couple of weeks earlier for $255 and, when we did not install the valve with Orangutan, they had me sign a statement for insurance purposes trying to scare me into installing the valve with them (I don't submit to scare tactics).

Another time, we had a toilet that flooded in our entry way bathroom. My Mom called Orangutan who recommended a clean up company and a repair company for the tile and plumbing. The repair company did such a horrible job that the doors would not close correctly. Additionally, The tile used didn't match because they ran out of tile part way through the project, the plumbing was not installed correctly and the grout was not of a consistent width or color. It just goes to show you that these guys work with incompetent contractors (which shouldn't have been a surprise).

My Mother also has a yearly contract with them which will be cancelled shortly. It's interesting that on their first annual maintenance visit a few years ago, there were just minor issues with my Mom's air conditioning units, but when the same person came back, we, all of the sudden, needed brand new units. The service technician must have been talked to when he went to the head office and hadn't sold enough.

I've also intercepted calls from them to my 89 year old mother trying to sell unnecessary service. They really should get some ethics and not prey on senior citizens.

If you hear from these guys -- run!! Don't let them near your house! They are unscrupulous and unethical.

Cheryl N.

5/24/2017

Jonathan provided excellent service. He was extremely knowledgeable and was able to discover and fix our problem in a very timely fashion. Would hope to get Jonathan back at any time we might need service.

Melodie B.

5/16/2015

I scheduled an appointment with Orangutan, they gave me a time frame of between 1 and 5pm, at 3:30 I called the dispatcher to find out if they were coming. The dispatcher said she would have to call someone to find out and she would call me back. I received a call back at 5:10. They were behind on their schedule and ask if I could move the appointment to the following day between 11am and 2pm. It's 2:19 now, I have received no call from anyone. I have missed 7 hours of work waiting and have no idea when I will have someone out to do the repair. I would not recommend this company ever.

Helen W.

09/06/2015 12:00:00 SA

My rental property in Tucson got a new Trane system about 4-5 years ago from Home Depot. Unfortunately, I did not know that Home depot would have such bad sub contractors. They installed the new unit so close to the condensation drip pipe that I can't open the panel to clean the permanent filters myself and OHS never fixed it. So I got a 3 year service contract from them for my new and a second older system..

The last tech they sent out was the worst yet. He did not even try to clean the filters and I was having a bad day in the hot garage to realize that until after he left.

Since my service contract will expire before the heater needs maintenance the tech tried to sell me another 3-year contract I said the price was too high and he asked if his supervisor would approve a 5 year contract for the same price would that make me happy? I said no because that is a tactic used by companies going our of business.

That prompted me to check into their reviews This is what BBB has on them.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows This business has no rating at this time because BBB file information is being reviewed and/or updated.

OHS is no longer a sub for Home Depot. Wonder why? Too many complaints?

Then I see all these 1-star reviews here and I am so glad I resisted the bargain. I bet they will be out of business in a year or two. Stay away - find a A/C shop run by a reputable FACTORY trained tech with a ROC license for A/C on your system. I believe OHS sends unlicensed people to do their work, typical for a large company, they can do that. Look into ROC license info about this company: they have inactive licenses due to no licensed operator I the company.

Find a licensed A/C tech certified to service YOU A/C - there large companies rip people off! Always trying to get several hundred dollar out of you for something that your units need like surge protectors for the electronics which are not covered by their warranty. My warranty for the new A/C is by OHS not by Home Depot. And by all means never do business with Chas Roberts - they are even worse than OHS.

I called the A/C man I have used for my home in Tempe for 30 years - he said OHS has a monkey business name quite befitting their service!!

Dan C.

4/27/2015

I wish there was a way to put NO STARS!!! Horrible Company TWO WEEKS NO AC With a senor citizen in the home in a wheel chair..... Need i say more... They make promises and appointments and never show up or answer the phone... I cant count on my fingers and toes how many times we have been lied too even by Supervisors!!!! Two weeks no AC and then took 3 more days for two major parts under warranty mind you. It lasted for 5 days after parts replaced and was out for another 4 days before a tech went by only to say they would be back the next day and never showed and then wouldn't answer the phone... And now is still out........ PROBLEM NOT SOLVED After this review here i will be doing a BBB Report today!!!!! Pathetic excuse for a company mind you this is a brand new 9,000 dollar unit!!!!

Lisa B.

6/24/2016

I rarely post on these sites, but wanted to spare others the headache of doing business with this company. We thought we had chosen wisely to give our business to this company since they were so big, and even invested in all the warranties and service plans they offered. Turns out, our unit has defective coils and thermal expansion valve, which we should be replaced under our parts and labor 12 year extended warranty. They have quoted us $1500 and then reduced to $950 with a list of ridiculous charges like reclaim and disposal of freon, acid wash nitrogen test, and other charges of the sort. (Note to self: warranties are only as good as the integrity of the company with which offers them to you.) I could name the rude ladies who answered the phone and mocked my situation, but we figured why do business with a company that lacks basic values? They will not last long in this market - they will reap what they have sown. I am still waiting for the return call from the General Manager... thankfully we are not in a dire situation, but how sad to be an a/c company in Arizona that isn't concerned about expedient repairs. We are cutting our losses and taking our business to someone we can trust. We should have seen it coming when the technicians did not even tape down the duct work upon installation! As I read all of the other recent postings, I see that I am not alone. Take your business to a company who deserves it.

Douglas G.

6/26/2014

I would have given them 5-stars if it were just for the AC install 2 years ago. However, I keep getting nagging calls about other services they offer. I've told them before to stop calling me about their free estimates. I'm not interested. I am glad they call to schedule the annual AC check/follow up. That's fine.
I caved once and had them check the insulation in my home. The tech and I both agreed that it was adequate. However, a subsequent call from Orangutan was less than pleasant. The guy on the phone proceeded to argue with me and tell me I was wrong and the tech was mistaken. Um, don't try to convince me to buy something I don't want....that's a great way to turn me off.
So to sum up: the AC install was awesome, the techs were very courteous and prompt, they quickly fixed the issues we had with the unit (it was not their fault the unit was bad)....BUT, they're pests and pushy for subsequent deals.

Vikas V.

04/09/2016 12:00:00 SA

Be Careful- They cheat, they lie, they don't do what they say. They trap you.They will say we are coming to do a free check up and then they will lie to that your AC has capacitor issues and will say we will replace it for free if you sign up for $500 3 year contract and you dont have to worry about anything on your AC, Water heater and plumbing. I urfortunately signed, they wont even schedule your appointments and will NOT send anyone to service and you are trapped because their contarct doesnt talk about their service needs and when i asked for refund they say we changed parts worth more than 500 so no refund for you. I'm going to consumer court and I an accountant and I do auditing for 3TV so i know how to deal with these guys.But you better stay away for these guys. You will see similar reviews like this.

Robert C.

7/29/2017

My mothers AC unit stopped working . Orangutan service tech told her a power surge caused the contactor to burn up. AC unit is still under warranty but of course the contactor is not covered just the ac compressor. He said it would cost $600 to fix and wouldnt know if the ac compressor is good until we fixed the contactor. Really! This guy sounded shady to me. Told my mom to get a second opinion. he charged my mother a $95 service fee. Then told her if someone else fixed the contactor and if there was other issues he would charge her another service fee! I was like OMG. Good thing my mother got a second opinion. The contactor was only a $15 dollar part and only took an half an hour to replace. She only paid $175 compared to $600 Orangutan try to charge...

Ted J.

3/16/2015

Received a call from this company with a special offer for an AC check. They said they were contacting me because I had a Home Depot credit card and they were working with them. The tech arrived, did the inspection and left me with a form to complete for the rebate. After he left, I noticed that the rebate offer had expired the day before. I called the company and spoke with a rep who assured me that the rebate would be honored if I sent it in. I got a letter a few weeks later saying that I didn't qualify for the rebate. Called the rep again and was told that he would fix it. Never happened.
To top it off, the tech showed me a picture on his phone of a filthy AC coils from my unit in the attic. When I went up to look a few weeks later, I discovered that they weren't my coils at all as mine were clean.
RIP OFF ARTISTS!

Linda T.

7/18/2015

No stars for this business from me! We were with American Home Maintainence until Orangutan took them over or whatever happened. With American we had great service and techs. Since then - nothing but problems - scheduling appointments, different tech each time, always selling more services etc. etc. Beware and stay away from them. When our contract is up, it will not be renewed. I can understand an appointment being cancelled once in awhile but it has happened far too many times for us. We have more to do than sit at home and wait for this company to show up for a scheduled appointment, only to get a call that it has to be rescheduled!!!!

At one time I was told the name change came about because they funded the orangutan exhibit at the zoo but they were the same company. They are quick to sell their maintainence contracts and tell us, we have the best one they offer but then why do they call the neighbors and schedule checkups on their units and I have to call them and wait and then reschedule? The way they do business makes no sense to me. One tech told us we should add insulation to our attic and they even sell that. Next tech recommended sealing the air ducts.
Both of these we did but have not noticed any more comfort in our home or a decrease in our energy bills. I feel they scam people and I can hardly wait until our contract is up with them - only wish I would have checked out complaints before!

Brenda F.

6/25/2015

Very poor service. I unfortunately have a service contract with this company.
Twice they have scheduled me for a service call, did not show up and did not bother to call.
I called the main office in Tempe and asked to speak with a manager. I was told he would call me back, of course he never did.
Do yourself a favor and do NOT do business with these very unprofessional people.

Art C.

08/08/2016 12:00:00 SA

One of their technicians came out (Mike K) for a routine check up on my newer AC unit. The whole time he was here he was trying to sell me on upgrades and replace my other AC unit. When I left him for a few minutes and came back, he had actually taken the panel off my other unit he wasn't supposed to work on (and he knew which unit he was supposed to work on) and said he was measuring currents on it. As I remember, he didn't have his meter near him at the time. My old unit is now not working well and I think he let freon out of it. I will not be using these guys again and I recommend you run the other way and do the same.

Jessica D.

10/08/2016 12:00:00 SA

Very good experience. Prompt professional service. Dave has been out several times for various repairs. He called me throughout the process to keep me updated on the status of each project. When he hooked up my water line on my new gently used refrigerator, there was something broken inside of it. He even took a few things apart to repair that for me, even though that was not part of his service. Will definately use Orangutan again

J S.

5/15/2017

Multiple cold calls received. We are on the do not call list. Doesn't matter, the calls continue. These monkeys don't understand common business courtesy.

Bonnie C.

05/06/2015 12:00:00 SA

The company is total BS. We recently bought a home which was list as having a new AC unit. We purchased the home in April but did not move in until mid April. Upon using the AC for the first few nights, it worked great. After a week and it started to get hotter I noticed it was not cooling the house and it just kept running and running.

I called for service per the warranty. When the service tech arrived he went into the attic (BTW leaving insulation all over when he was done) and proceeded to tell my husband that the duct work was bad and one of the ducts was smashed flat leaving a static air pressure issue. He then proceeded to go on the roof and add freon because it needed it ( a supposed new unit) and said this should fix it until we figure out the duct issue.

I have been waiting days for a call regarding the duct issue and by Sunday, May 3rd, the AC beings to fail again. I called early Sunday only to be told that they do not make service calls on Sunday. I got angry and was then told we have 2 guys that make calls but one is out injured and the other is done for the day, sorry.

Monday morning I get a call that a service guy will be there by 9am, GREAT I say! He comes out only to tell me that the unit needs a new valve and it will be a 5-7 day wait for the part and then a 4 hour install. In the meantime its 88-90 degrees out and a lovely 84 in my home. He then unplugs the unit stating that I cannot even run the fan on it.

I asked if they would pay for my hotel and was told no asked for a portable unit which was delivered only to be told that it would require me to leave the window open in that room, which was where my 10 month old baby sleeps, not ok!

This unit has a full parts and labor warranty so I asked why they would not overnight the part and was told it's too expensive! Well so is my $800 hotel bill for the next week.

It's ridiculous to think that a family with small children should have to suffer because they will not pay to overnight a small part. It's not a 500lb part!

I also reached out asking for a temporary fix and was told no that is to hard and expensive.

After multiple phone calls it appears no one knows what is going on in this company. No one knows who is in charge of what. I asked to speak to a GM and was told I will see if he wants to call you back I am sick of the run around.

Kevin O.

12/13/2016

Richard D was prompt on appointment. He performed all services in a cordial and prompt manner. He explained and showed photos of our unit and answered all questions. One if the best that have serviced our unit over 10 years. Thanks for your work effort. PS will request RD on future calls.

M M.

10/24/2015

Worst company ever. They left my house a mess. Most of the techs don't know what they're doing and my brand new system can't seem to cool my house down very well during the peak of summer. There's a reason they're no longer contractors for Home Depot. They're not even accredited with the BBB!

Oscar Z.

7/29/2016

Very professional and courteous. He is clear, precise, and understanding. We would highly recommend him. Hope to see him again next time.

Stuart M.

6/30/2015

One and half years later and they are still calling me to schedule service and want me back as a client. I get calls at least once every other week on my cell phone. Come on guys, LET ME GO! Once again, if there is anyone out there thinking of using guys for anything, don't say I didn't warn you many, many times. Don't do it!!!!

Wayne S.

7/22/2014

I contacted Orangutan Home Services because I thought that they would be someone professional, experienced and since they were Home Depots go to guiys I expected more.
Well, I called and explained my situation to the girl answering the phone and she told me she would send out a service tech. They came and it turned out to be a young kid fresh out of refrigeration school-so it seemed.
I had my A/C replaced by someone else but I wanted a second opinion and asked them to look at my air handler and check to see if the settings for my variable speed were correct. This this maintenance tech gets up in my attic, comes down and tells me he tightened a few screws and corrected my drain pan. After he leaves I have this constant flapping noise above my kitchen. By the way he tells me that my Trane air handler has a chip and its all automatic. I happen to know that it was set up a certain way and needed to know if the settings were right and if it could be tweaked any better. Like I mentioned, he didn't seem to know too much.
Long story short, Orangutan sends out a Service Tech and i explained what I needed. He then tells me that he is excusing himself from the job and doesn't want to get his company involved and that they don't work on units that are installed by other people. REALLY? Is that lame or whats? Of course they do!! He tells me that he will have my $50 refunded but does not even make an attempt to get up into the attic to look at where the noise is coming from! He then abruptly leaves!
I called a week after to find out if my refund has been processed and i speak with a floor supervisor. She informs me(she seemed to have a little bit of a snotty attitude) that the general manager, in no way, is going to refund me my money.
So I called Home Depot and waiting for a call back. Too bad it has to go this far!
Never again. I would never recommend them.

Mary S.

3/21/2016

I scheduled a routine plumbing service call for Saturday, 2/20 between 8:00 - 11:00 a.m. I received a call at 10:20 a.m. to say my service tech was on the way. I called at 12:15 p.m. and again was told he was on the way. I finally cancelled the service call at 1:30 p.m as the tech was still not here. Rescheduled for Monday, 3/21 between 8:00 - 11:00 a.m. Received a call at 7:30 a.m. stating that the service tech was leaving the office and we were his first stop (awesome). At 10:30 a.m. we called the office and were put on hold - while on hold, we received an incoming call from the orangutan office informing us the service tech was called to an emergency and we would have to reschedule. I DONT THINK SO - NOT impressed - finished trying with this company! .

S G.

8/23/2012

We called these guys because of a free AC checkup as a result of signing up for ADT home security. Orangutan did an inspection and told us it was a safety hazard and that we would need a complete replacement of the A/C to a tune of $7000 or else something might blow up. This didn't seem right to us, so we called another technician out, without mentioning what Orangutan had told us. They cleaned out the pan on the A/C and when we asked about the condition of the unit, they said it was fine.

WATCH OUT FOR THESE GUYS! They're probably getting a kickback from ADT also...

Rebecca S.

8/17/2012

Last summer, my experience with this company was ok, once we resolved the warranty issues. I bought a Maytag A/C a couple years back, and when Maytag stopped making HVAC units all the warranties were sold off. In Phoenix, the Maytag warranties went to Orangutan to be processed through a warranty company called Assurant.

So, when I first called last summer, Orangutan had no idea what I was talking about and insisted I did not have a warranty and that I had to pay for all repairs myself. After a week of me making phone calls to Maytag, Assurant and Orangutan, printing off pages of info from the Internet, providing my warranty registration, etc. they finally agreed that they bought the warranties and they would service my a/c. A/C was fixed and we moved on.

This summer, we noticed the thing was performing poorly - it was running and running and running and couldn't cool below 80 during the hottest part of the day - so we called Orangutan. They sent the rudest, most careless tech I've ever met. He was beyond grumpy, crashed and banged through the house, dropped stuff out of our attic, scared our child. He left our outdoor A/C unit askew on the concrete pad, hanging off the front of it. G had fun getting it back to level. After spending less than 30 minutes stomping around our home he mumbled that we needed to either replace a valve ($1500) or replace the COMPLETE a/c system ($7000), then left. No explanation, no information other than what he said we'd need and ballpark prices. Needless to say we'll be getting a second opinion, just to figure out what the real problem is. If the diagnosis is different, I'll have to figure out how to deal with warranty I guess.

Georgia C.

2/26/2014

Agree with Jeff W. Absolutely Horrible, Do not go to Home Depot for a new AC which is subcontracted to Orangutan Home Services. We had our AC installed in May 2013 - $10,000 system with a $1,000 rebate that they process. Feb 2014 still trying to get the rebate. Josh never calls back and he may be the guy we had a horrible experience back in May. Whomever is running the company does not have a concept of how to treat customers. Poor installation, broken promises and still holding on to our rebate - but again we are told, it's being mailed out. The Lennox system installed was great - the Contractor and Home Depot - very poor. We are getting ready to install our second system and will not be going through this contractor again.

Bri B.

09/08/2013 12:00:00 SA

UGHHHHHH. We have had BEYOND terrible experiences with Orangutan. Who the heck is running this crappy business? I'll try to make a long story short. We had issues with our AC. On five different occasions (FIVE!!) Orangutan sent a man to check on the AC. The first guy said he had to go check the AC unit on the roof. Um, our AC unit is in our condo but whatever...So he went to check the unit. The man left our appointment and called us as he was on the road. He said he couldn't find the AC unit so he just left (if he would of checked with us before he left, he would of heard us repeat to him, it's in our unit!). I was flabbergasted. Who just LEAVES an appointment? He did not even throw us a bone saying someone else was coming soon to check. Nope. He just couldn't find the unit so he left. So my husband called to complain about man one and also schedule another appointment. Second guy left the appointment saying he needed to check the roof too (I literally was telling him exactly where the unit was but he said he needed to check the ventilation on the roof or something) and he left without even a call (I'm thinking this is a common excuse for them. Seems like a good deal, get paid for being on the clock yet do nothing). Third and fourth guys don't even show up to their appointment, AT ALL.

We obviously could just use another home service company except when we first moved into our condo, we had a wonderful guy stop by to fix our AC. He then offered us a year maintenance service package with Orangutan which we paid for. Basically, a large fee up front, but then we can call them whenever to have our unit checked on (and ours is old so it seemed like a deal). We have been high and dry for a month with no fixed AC unit. My husband has spent countless cell phone minutes furious with Orangutan on the phone. They are just completely useless and lazy and they are taking advantage of us.

Sherry M.

1/18/2017

If I could, I would rate this company a -10. They screwed up big time. I spent thousands of dollars to buy an upscale Lenox unit from them and this is what happened after I paid. First, the unit came in was awful. The air handler made more noise than my 20 year old unit that I replaced with it. No fix on that. But this is not even close to what happened later. Since I bought 10 year extended warranty for additional $800 and maintenance plan, I thought I am covered for 10 years at least. Not even close again. About three years later, the guy called to offer a maintenance, which I gladly took. Then a week later, my A/C started to act weirdly. I called back and another guy showed up, claiming one part on my A/C is bad and need to be replaced. I said sure. Parts and labor included, just get a new part. Yeah, parts and labor included, but not some other things like nitrogen, solder. The price for those? $900! I could probably fill up a warehouse with the nitrogen I buy for $900! I called Edwin Gfeller I have worked with for years. He came and checked on the unit, then told me this: there is nothing wrong at all. Just someone loosened a valve and let the coolant out! Guess who touched my A/C the last?! I called them to complain and got totally ignored. Then one thing even more outrageous came up. When they installed my unit, they did NOT register for the manufacturer's warranty, nor told me I should do it. They sent me documents claiming the warranty is taken care of instead. Now instead getting 10 years of parts from the manufacturer, I only have 5! And there is no way for me to get parts from them without paying ridiculous price for nitrogen et al. And the labor that is included? I just called for another problem and was told there will be a $45 diagnostic fee which is not part of labor. I don't know what goes into diagnostic other than labor. So, if you are too rich and look for a way to burn some cash, you can choose to give the money to me hassle free after or spend it on Orangutan and let them cause you headache years after.

Peggy C.

09/08/2018 12:00:00 SA

DO NOT DO BUSINESS WITH THIS COMPANY - ORANGUTAN HOME SERVICES. My family has had a service contract with this company for over 10 years, faithfully having them come twice a year to maintain their heating and air conditioning units. Six months ago, they came out and said they needed $1000 worth of work, and because of their past performance, my sister (who is visually impaired) allowed the work after I suggested getting a second estimate. Recently (and remember now, this is six months later), they came out and said she needed a new a/c system, it would cost $13,000 (the house is approximately 1300 sq. ft.) and they could come out the next day to install it. They also spoke with my brother who authorized the work. When she told me about it, I was shocked, again suggested a second estimate. My brother has a friend who performs this type of work and asked him to come out the next day to look at the system. In the meantime, my sister called to cancel the installation, was told they could now do the work for $10,000, and because she wanted to cancel the appointment, there would be a 10% re-stocking charge. UNBELIEVABLE! When my brother's friend looked at the air conditioner, he said there was nothing wrong with it, and should they need a replacement, he could replace the unit for $5,500. I'm not a lawyer, but it almost seems CRIMINAL that a company can do this and get away with it. I see many other reviews that have other horror stories about this company. My sister has since cancelled her service contract with ORANGUTAN. They incent their technicians to sell services, and the higher the cost to the customer, the more incentive the technician receives. DO NOT DO BUSINESS WITH THIS COMPANY.

Andrew B.

02/08/2019 12:00:00 SA

THIEVES! When I bought my house nearly 20 years ago I purchased a service contract with a company called American Home Maintenance and was overall satisfied with their level of service, in spite of numerous negative reviews. Since then, the company has gone through various iterations (to avoid legal problems?) and my experience with them has been a very mixed bag. One grubby-handed technician came by with his tweaker pal who talked my ear off. Others tried (sometimes with success) to sell me gizmos I probably didn't need. But the other day a so-called technician called Trevor Franco came for the scheduled winter check-up, and informed me I needed to replace my whole system, which is only 8 years old --the same one the last technician installed a costly gizmo on that he said would extend the life of the system by 7 or more years. He showed me photos of cracked compressors and the like to frighten me, said that I should replace the system immediately before it killed me with CO, etc. and suggested we do it the following day. When I told him that I was leaving town in the morning and wouldn't be able to schedule anything until the following week, he kept pushing to do it the next day. I should have seen a red flag flying, but scheduled it for several days later. The whole experience left a bad taste in my mouth, so I called another heating/refrigeration company (the more trustworthy company that installed it) to take a look at my system today and they assured me that it's FINE, and should last another ten years. I have cancelled the install, obviously, and have informed Orangutan I will no longer use their service --EVER. How do these people sleep at night?

Barbara C.

7/26/2016

Kevin and Justin installed a new A/C unit on our home today and both my husband and myself were very pleased with the job. Both men acted professional and arrived on time, did their job, cleaned up and off they went. Kevin showed us how to use the new thermostat and he wrote the job completion form in clear printing so it was easy to read.

Luke D.

02/04/2012 12:00:00 SA

I'm finding a new ac company. I scheduled an ac service and they didn't show while I waited at home for their window of time. When I called the main phone number, There was no answer, It just rang and rang for 5 minutes. Very unprofessional.

Jeni J.

10/22/2015

BE WARNED IF YOU ARE THINKING OF USING ORANGUTAN! THEY TRY AND SELL YOU ON PRODUCTS/SERVICES YOU DON'T NEED AND TRY TO CHARGE YOU FOR SERVICES NOT PERFORMED. They come off very professional and you feel like you can trust them but don't. We had our units replaced 4 years ago through Home Depot and Orangutan was the company to do it. Up until earlier this month I had trusted this company but a few weeks ago we had them out to service our AC units and they said there was a leak but that I'd need my units tested to find out where the leak was. I was told I needed to pay $600 per test per unit. I gave them my credit card and they scheduled a technician to come the next day. They charged my card $1200 before the technician showed up. Well the technician walked in and saw that the area around an upstairs vent was very dirty and told me there was no need to do the leak checks but that my ducts were bad and that it would be like 20k to replace but that they could go in and seal them for $4700 and apply the $1200 towards that. We called another company to get a second opinion, was told over the phone that to replace duct work would be 4k-5k. I called Orangutan back and asked about getting a refund since it would be cheaper to replace the ducts than put a band-aid on them. They said no problem. 2nd company came out and inspected the ducts and said they were fine but that we should replace the reusable filters with the cheaper ones and just change them out every month. Then he scheduled a tech to come check the ac units. He came 2 days later, found the leak in both units and repaired them all for under $400!!!! I talked to Josh about getting a refund. He said no problem but to give it 7 days. After 10 days I called about the refund and was told that it would never take 7 days that it should have been done in 24-48hrs. Josh had already gone home so I called him at 8am the next morning and left a message. At 1:30pm I called again and was told he was at lunch but I left a message and the gal who answered said she would personally talk to him. I called back at 3:30pm and the lady was surprised because Josh told her he'd call me but he didn't. She put me on hold and talked to Josh and told me that they wouldn't refund it since the tech did the work. I was fired up! I have my invoice that says..DID NOT DO LEAK CHECK ON BOTH UNITS! I was told that Josh would call me in the morning. I called my credit card company and filed a dispute. Next day (today) Josh doesn't call so I call at 11:30am and left a message that he better not hold up the dispute because I have paperwork proving they didn't do the work they charged me for and that Josh better return my call today. Do you think he called? NOPE! My credit card company has issued a temporary credit so we'll see if I'll need to press charges or file a police report. I'm not sure the route you take when a company steals money from you!

Keith K.

6/29/2015

What a horrible company and crappy customer service. We've had a warranty with them for many many years and we just scheduled an appointment. Our AC fan motor went out. They came in on Saturday, and said they would start calling around and would be in touch that night. I had to call Saturday night and they said they would be out Sunday at a certain time. When I called on Sunday they said they wouldn't be out till Monday and failed to call and notify us about that. I now am having to miss work, because they failed to notify me in a timely manner and I have no one else to be here today (as I didn't have enough planning time). It is now Monday and I'm waiting from a callback from their auto call back customer service line for an ETA, as it's already halfway between the scheduled time. They have crappy customer service. I will not be using them again ever after this warranty expires/need a new AC unit.

Jerry D.

11/13/2014

How this company is still in business is beyond me. They employ some shady characters and force them to provide for their families while working on a commission basis. I only know this because I used their services and asked the gentleman who came to my door. The poor guy had little to no real knowledge but seemed very interested in selling me something. After talking for a minute he left without collecting a dime. I did not trust him to perform a tune-up on my ac system and urge everyone to stay away from this outfit. They are now kicked out of the BBB so that should tell you something.

Eendy S.

10/17/2016

My 93Year old aunt called them when her air conditioner quit. They installed the biggest Tease possible in her 38 Year old mobile home! They didn't even give her any options! Talk about taking advantage of the elderly! This company wins 1st prize for elderly abuse!

Tiffani M.

06/07/2016 12:00:00 SA

NOT TRUSTWORTHY! Try to upsell every visit!!Purchased 2 new Rheem units 3 years ago.Was told we needed a bigger unit upstairs. They cycled on and off constantly and electric bill increased. . Questioned why and was told they were fine. Had both checked in March, said all ok.Recently turned on the larger one and it blew hot. Was charged $925 to for freon that had leaked out and was told a coil was bad. The said it was covered by warranty but install of $750 ( was $1200 before I complained)plus $3500 for new whole house ductwork that should have been replaced when units were installed. They never notified me of need for ductwork or problems with coil. Had another company evaluate and they said ducts were not needed, just straightening of current bent ductwork, extra ducts and vents in upstairs rooms and the new coil for $1980. Would NOT have them in my home again! Tiff M

Mary W.

9/24/2015

I was concerned after reading the negative reviews but my just over 5 year old air conditioner was under the extended warranty when it stopped working yesterday. I called last night and was told someone would come the following afternoon. Jason Parker came to the house 2 hours ahead of scheduled window time this morning. He diagnosed the problem quickly, drove to get the needed part, returned and had me cooled down in record time. The service I received from Jason was as good as the great service I received when the unit was purchased and installed. I don't think I will worry so much about poor service from Orangutan again.

Leo J.

4/27/2016

Terrible, I brought out a different airconditioning company to get a second opinion on service work they said I needed, the new repair technician advised that my unit was wired on purpose incorrectly. The unit was under a service agreement with this company, and they were the last to maintain the unit, (and only). I'm still under a service agreement but will NEVER have them in my home again. Not to mention repeated upselling on each pm visit.

Michele D.

6/21/2015

My parents live in the Phoenix area (has been over 110 degrees) bought a brand new Trane air conditioner (4 months old) that went out on Thursday, they never came out until Friday. Then they send a kid out who only had taken pictures of the serial number of the part (fan motor), and then tells them they would get back to him in a couple of hours. Never heard back, Dad had to call them and got a manager. The call then gets disconnected. He calls back and can't get a hold of anyone, recording said they will call back in 15-30 minutes. Never got a call back. Called back again still got a recording - left another message - nothing. Called back Saturday morning was told a part was ordered, and that it could take more than a week!!! Later that night found a 24/7 Emergency number, called which was basically an answering service, the lady said all she could do is set up an appointment. Are you kidding me!!???!! My parents are 75 and their house is 98 degrees! My dad had to buy a portable air conditioner and it's still too hot for him to stay here. This is so wrong. My brother, wife (with heart condition), and niece cannot stay here either. This is the worst Customer Service ever.

R A.

4/17/2016

We have really given this company so many opportunities to change our opinion and allow us to believe that they are an upstanding business. We even removed our original review at Jim K.'s-Owner and Kathie M's-Social Media Manager request and sent an official grievance via email per their Dispute Resolution & Mutual Non-Disparagement Clause. We did as asked and received no response.
Due to contracts purchased, we have been customers of Orangutan for at least 10 years. We have had contracts for both our business, as well as our residence. Several times when a maintenance service was performed at the business (3 A/C's and 2 Swamps) I had to call and have additional services performed within days, as issues arose. I was on a first name basis with the Service Manager as well as the General Manager of the company because we had problems with the service we received. They gave me their cell numbers themselves.
As far as our home contract, I didn't feel certain that the technicians thoroughly checked the 2 A/C's for the house, certainly the cleaning of the units was questionable, and they always attempt an Up-Sale. Something is always wrong! Even the brand new units, purchased through and installed by Orangutan (6 months old at the time) required additional work, attachments or parts (to the tune of $300-500 per unit).
Currently, one of our units needs another part. The service contract states in writing that parts are still covered under warranty. The technician that ordered the part said it was a simple unplug:plug-in matter on the new part. No need to have to pay for a service call, he said. He ordered the part with the intention that we would pick it up when it arrived and install it ourselves. (plug-in). That technician (a supervisor and frankly the best technician that has ever attended our units) is no longer with Orangutan. I have been trying to get the part since January 2016. When I called, several times, to find out if the part was in yet, I was told.....They did not order it. They will call me back. NO CALL. The part is on backorder. They will call me back. NO CALL. Those parts are not covered under warranty. (even though I have it in writing) They will call me back. NO CALL. I feel bad for the guy answering the phone. He has no explanation for the lack of response promised. And after another month, we received NO RESPONSE to our email grievance, filed as they requested.

MANY YEARS. MANY OPPORTUNITIES. MANY, MANY DISAPPOINTMENTS! You have options. I feel you would be better off to use them. My contracts are finally up in September. I am completely done with Orangutan and the poor service we feel we have received from them.

Randi N.

04/09/2014 12:00:00 SA

We purchased an A/C unit from these guys last summer through Home Depot.
This summer... we turn it on and it does not work.
We contact this company, they said they would send someone out that day from 3-7.
7pm, in Arizona, 95 degrees in my house. We contact them, they said someone put the wrong date in the system. They had put yesterdays date in. HOW does that happen? Your system lets you go backwards a day? OK.. well it is 7pm are they going to send someone out? NOPE.. they said there was nothing they could do. (tho this site says they are open until midnight)
All night long it was HOT in my house. My oldest daughter started to THROW UP because it was so hot!
My husband calls them in the morning.. they said they have some meetings.. but someone will be out. 9:30 AM.. and someone shows up. Looks at the AC and stated that he did not have the tools to fix it because he was new and they sent him out without the equipment to fix it. UGH! So, he leaves and said he would be back. Not sure if there was a communication error with the tech, or what.. but my husband said he should be back at noon. I get off work early to be here... 12:30 and I call the company.. I get a lady on the phone who tried to help, but I am not too sure she knew what she was doing. She told me to hold and she would get a supervisor. I was on hold for 8 minutes.. she gets back on the phone and I was told she could not find a supervisor and she would return my call.
A few minutes pass and a lady named Shannon called me back.. She said.. the tech is on his way seriously.. no sorry.. nothing.. just the tech is on his way.
When I let her know I was irritated because it seems no one does what they say they are going to do.. her response.. in a RUDE attitude.. I called you back didn't I?
Who talks to people like that?
When the tech finally arrived back at my house he told me that the person who installed it didn't do what they were supposed to do. Tighten something or other...
SO-we waited all night for someone to NOT show.. all night long sweated our butts off to the point that my daughter got sick. then someone shows with NO equipment to fix the problem.. to having to get off early.. to RUDE customer service reps.. and it was the PRIOR techs fault????
Home Depot should NOT have a contract with them. I am embarrassed for Home Depot to have such a terrible company that they recommend and have their name associated with.
And if I was that tech.. I would find another job ASAP.. who sets their Techs up for failure? The tech at least was friendly.
Awful company.. with AWFUL customer service. I seriously STILL have not even heard an apology that my daughter was puking!
Stay away from this company!

Larissa W.

07/02/2015 12:00:00 SA

If I could give 0 stars I would. Worst mistake ever dealing with a company that passes the buck over and over. New install June 18. A part was faulty. It is July 2 and the job is still not completed. DO NOT USE this company. So disappointed. :(

Diana H.

03/04/2016 12:00:00 SA

I have worked with Orangutan for more than 5 years. The service technicians are excellent. They are knowledgeable, helpful, polite and typically go above & beyond to make sure everything is fine. This is why we stay with them. We have had 2 very high end A/C units installed (2 different homes) by them & signed up for multi year maintenance contracts with them. We are very pleased with the workers who come to our home. The front office, however, drives me insane. The scheduling is terrible (almost always wrong about when the technician will arrive). The sales group has improved lately but it was constantly (twice a month) calling trying to sell me all things I already had. Turnover is high and the top leadership is terrible at customer service when there is an issue that requires resolution. In the end they make it right, but I was not impressed with their attitude. For the sake of the technicians and us customers I sure hope leadership and the office can get it together soon.

Nick D.

6/20/2015

Their time is more valuable than yours. I had scheduled an appointment to have an A/C Service call on 6/6/15 and had agreed with the scheduler for and early (8-9am) call which never happen. The desk/dispatch called me about 11AM wanting to reschedule because they had overbooked or something to that effect. I told them no thanks and hung-up. On 6/16/15 I get a call from Orangutan and the individual identifies himself as the owner and is very apologetic and offers me a discount on the A/C service, and agrees to schedule me early (8-9am) on 6/20/15, and I agree. Well, at 10:22am, on 6/20 I get a voice message saying that they want to confirm my appointment or reschedule me for another date. I returned the call at 10:30am and spoke to Derek whom told me that their Tech's time was valuable and he had to move on. I asked what happen to my appointment time and he said something else had come up. So, in a nut shell, I'm pretty much done with this non-reliable company, which doesn't take into consideration the value of it's customers time. Will never recommend and will post the same on other social media.

Scott H.

7/23/2013

Signed up to Yelp just to document this company

Summer 2008: I signed up for promotional AC inspection with American Home Maintenance. 3 days later my unit failed and they said I needed entirely new one. Bought the Trane with 10 year parts service labor. When they removed the old unit and the crane was loading the new unit on the roof (2 story) I noticed that there was a hole punched in my compressor! I have photos. I should have gone elsewhere but they were already installing the unit and it was 110 hot and I thought I was safely locked into a 10 year contract with no additional costs... wrong, the amount of time that Orangutan has wasted is a crime.

Summer 2009 service: they had tried to mark the wrong extended warranty on the service paperwork but said they would fix. They did not. They didn't know it was a roof unit (even though they installed it) and didn't bring ladder so had to reschedule appt. on another day.

Summer 2010 service: They still had not sent me correct warranty information. This time they said it was lost so I sent them my copy.
They said they didn't even know what kind of unit I had rescheduled appt after 4 calls the 3 different people there

Summer 2011 service appt 8-11 am nobody showed. Called manager said oops thought it was 11am to 2. Still no show. This time the dispatch manager told me the ladder was in Tucson had to reschedule appt again! Company now changed to Orangutan but no difference in the worst service I've ever have had in my life.

I have private unlisted phone but Orangutan continues to call me to try to sell me other products like plumbing or security system. I have asked multiple time to not be contacted (except for service appt) but they insist on invading my privacy.

I do not trust them and would not let them near my pipes or anything else that could end up broken

At NO TIME since the unit was installed have I received uncomplicated problem-free service. Do not under any circumstances use them
Service 2012: no show no follow-up. Sales called again for something else and I told sales person to have service call me to schedule service. No call now they are in breach of contract and service is overdue.

Julie E.

8/31/2015

They sent a tech out to my elderly cousins house who quoted me almost $500 and said that he'd put in a temp part while the permanent one was to be ordered. I went home to get out money to pay him and came back to find he had left. I found the old part sitting on the garbage can. After calling the tech he informed he that because I had not been there to pay him upon completion he had taken out the temp part and left. DO NOT use this company!! They left us in a 91 degree house for hours. My cousin ended up at my house for the night and another company came in the morning to get the work done for much cheaper.

James M.

12/02/2017 12:00:00 SA

Worst company and sells I ever dealt with. I had my air conditioning installed by Orangutan since my Home maintenance is with them (I have been with them for over 10 years) and the install was fine but when I got my bill it was over $1200 more than what was quoted!! I called my sales rep to find out what was up with the bill and he told me that he was fired (this was about 2 weeks after he sold me the unit). I called the Orangutan service number and kept getting promises that a Manager would call me back but to no avail. I ended up calling GreenSky credit (this is who Orangutan uses for credit) and they told me that they seen my original quote but there were additional charges added because they had some pieces to complete the installation. These additional charges were all things the sales person had said he could get done for free because they had these parts in the wear house. I called the credit company and they told me there was nothing they could do!! Beware to anyone who is looking for service from Orangutan, their company is going down hill fast!! Everything is an upsell and what ever you do, do not sign their tablet!! Make them present you a hard copy of the contract!! They will have you sign their tablet and add charges after you have signed!! Still waiting for any Manager or Owner to call me!!

S B.

10/07/2012 12:00:00 SA

Originally American Home Services, Orangutan installed A/C, Water heater, solar water heating system, and water softener equipment in a home we purchased this year. The account at Orangutan was transferred into our name from the original home owner.

Long story short... We have current service contracts on our equipment. Called them 5 times regarding 2 different issues. Never received a call back after multiple attempts at obtaining scheduled maintenance for the equipment they installed.

Last month the water heater burst internally. The insurance adjuster, the plumber and the restoration company hired to repair the damage all independently said that the reason it burst was due to installing the solar improperly. Mickey Mouse wiring, and what-were-they-thinking were just two of the comments.

I would suggest not using this company for anything. My negative experience is not an isolated occurrence. I've brought them up in conversation with other homeowners and I get the same reaction... ewwwww. Sorry. They've got a poor public reputation and I can vouch for that.

Akaires A.

04/06/2012 12:00:00 SA

HORRIBLE!! DO NOT USE! We bought an A/C and furnace from Orangutan including a warranty. They claimed they'd service the system every six months - they never showed up. Once called they said it was because we had to schedule for a check up. That made sense although this was never mentioned to us. We were told nothing to worry about, we'll just show up, take care of everything, its just part of our excellent service plan. When Marc came out for the free systems check he was shocked at the poor installation of the A/C unit. This is the company he works for mind you. He said the exterior conduit needed replacement and the electrical box was illegally installed, yet it was just installed by Orangutan! He told us don't worry we can make repairs for cheap. With his generous 20% discount the repairs only came to $500. We about fell over!

Also just want to mention he quoted me a starting price of $1700 to replace the water heater! Bonded, insured, licensed, journeyman contractors will be here today to do these repairs..the cost? $225 for the electrical and $800 for the water heater.
.
UN PROFESSIONAL TERRIBLE WORKMANSHIP, APPALLING CUSTOMER SERVICE, SCAMMERS, SCAMMERS, SCAMMERS, SCAMMERS

Gerry M.

09/07/2011 12:00:00 SA

June was to be my very first experience with Orangutan taking over the service of my contract. This was the first time Orangutan was to service my system.

Their Technician, Gabe told my house/pet sitter when my dog growled at him, that if he didn't get that dog away from him, he'd stab it. This is the caliber of people who are employed by this company and who we as Consumers are entrusting to perform a valuable service and allowing into our homes. A very scary prospect that someone with a propensity for this type of violence visits homes with pets and children daily.

Each of the 4 Callers who checked up on my service call said they were horrorfied by my account and would have a supervisor call me immediately. Bill was the only Supervisor I had ever spoken with, but unfortunately due to what may have been a personal emergency was unavailable to follow up with me, but had another Rep call me to see if I would like a return visit since I did not trust the recommendations Gabe made about the potential for a needed repair. Who would trust anything this individual said?

There were numerous ways this company could have reached out to me and made my first impression a positive one, sadly no one seemed overly eager or interested, so I have to assume this isn't the first time this has happened and it's a usual and customary experience not worthy of their attention.

Traci J.

9/30/2015

I have never interacted with a company as bad as this one. They are dishonest and take advantage of their customers like no other company I have seen before. We originally had them come out for a maintenance on our rental property and they offered us their one year service plan. We went ahead and signed up. Two months later the A/C stopped working so we had them come out to complete the repair. We were told with their service agreement we would receive priority scheduling, but that was not the case. In short, after 5 visits out to our rental property we ended up paying 2,600.00 for a repair that should have cost us ZERO dollars to fix. The reversing valve was broken and I specifically told the technician that the A/C had a full 10 year warranty. He said he called the warranty and they advised that this part was not covered any longer. We went ahead with the repair, which they did not do correctly. They scheduled visits to come back out and complete repairs, showed up hours late on several of the 5 appointments, often times did not have the proper equipment to complete the repair and left invoices with my renter that do not add up, if they left one at all.

On the final visit the technician advised that the reversing valve was fixed and the A/C was still not working because there was a short in the thermostat wire, which would be an additional cost. By this time we were extremely upset with the lack of care they were taking with our home and opted for a second opinion. I told the technician that I would be looking into the claim and that I hoped he felt he was being honest, low and behold he opted out of leaving an invoice with his recommendation and name. When I called in another company, they had the reversing valve wired properly in 10 minutes and only charged me 90.00 to do it. They said the thermostat wire was not shorted and that the reversing valve should be covered by the warranty. He gave us the proper information no call the warranty ourselves and low and behold the repair should have been covered 100%, parts and labor. He also advised Orangutan pays their techs based on commissions, so the more they charge you, the more they make. Which as we all know creates a lot of dishonesty. We were in record high temperatures and they took complete advantage of our need to get our renters taken care of.

Now on to their complete lack of customer service. There is only one manager I have spoken to who is seems to have any sort of care for their customers. The rest do not return phone calls and seem to put a dollars worth of profit over their reputation. I have sent a long write up, and copies of my warranty information to the Jim Klehr and Moe and have not received a call back. I should most definitely get our money back due to the dishonesty in this company. I would absolutely NEVER recommend them. They take advantage of their customers and have no care in taking care of them after they get their money. I will be taking my concerns to the ROC and the media.

Melanie R.

9/18/2017

worst place ever!! had them out 4 times and they ruined my garage attic with water and are refusing to fix it correctly - their solution is to paint over the water stains. we are actually having to get a lawyer involved and they still have the nerve to charge me for the last diagnostic fee which they caused! asked to have mgmt call me back on numerous occasions and the owner no one will! scott is a horrible manager along w mario the tech that did the damage! the first three times they came to my house they spent 10 mins total to do nothing!!! the last tech that came out on a sunday didn't even charge us and admitted it was their fault! and now they are trying to charge me for that visit!!! if i could rate zero i would!!!

Tom B.

5/28/2015

and my problems continue. I had my bi-annual (spring) service completed on 4/25/15. Rating of good condition after check over and cleaning. 5/28/15 called for service because of A/C not properly working. This is 33 days after service for a 4 year old a/c unit. Charge $300.00 to tell me my unit was dirty which caused blockage and that the system is worn out from over usage. $1,800.00 repair estimate provided.

Jeff M.

09/01/2015 12:00:00 SA

Bad drivers. Tangerine and La Canada September 1st, 2015. Speeding (at least 15 miles over), tailgating, cutting people off, etc. Don't drive like a maniac if your company logo is all over your truck.

Susan H.

8/31/2015

We got their maintenance package on three homes. Every time they come, they find something for me to spend money on. Purchased new a/c unit from them 4 years ago. Had to replace a part this year for almost $1500. Unit has gone out 3 times during hot AZ summer. Technicians have been there 7 times in last 8 weeks. Still trying to solve this problem.

Julie H.

8/22/2015

If you use Orangatang a/c company,get out now.They provide terrible service especially if your a/c gets issues during the summer.They do not have enough people working for them that actually know what they are doing,and they over charge for everything.When my a/c went out this weekend,I was told that I would have to wait for 2 days in order to get service.I have been with them before they were Orangatang,and really find their treatment disgusting.So since I wasn't going to wait 2 days for service,I called George Brazil and had them out the same night and I finally feel that I received a very fair price for the repair.So do yourself a favor and stay away from Orangatang! They will only rip you off!!!!

Ron P.

7/23/2015

I have been shocked at the way Orangutan Home services has dealt with me. Home Depot contracts with them to install and do service contracts on air conditioners. I bought Trane units through Home Depot (December, 2014) and ended up with this company. We've had several bad experiences with them.

1) When we bought roof mounted units, their contract said they would mount them on appropriate metal stands. After the installation I realized that they didn't use metal--put 4X4 wood instead. I brought it up to Mr. Gary Leader (sales) and he basically said you didn't speak up. Also through Mr. Leader I thought I contracted to have Organgutan move a water pipe on the roof that would block installation. A technician came out and we discussed the placement of the pipe and the insulation I wanted. When time for work came a different technician showed up, said he knew nothing of any agreement, but did I want the pipe moved or not? Since unit installation depended on moving pipe and timing was important, I felt intimidated and agreed. Later, I had to install appropriate blocking for the moved pipe and add and treat the insulation myself. When I raised the issue with Mr. Leader, he told me I should have gotten it in writing. Overall, the installation experience was terribly stressful.

2) Customer service is highly variable. Some women in the Tempe office have treated me compassionately and some technicians have been professional to deal with. At present, I'm having trouble because the 7 month old Trane unit has a coolant leak and doesn't work. A technician came out promptly and said an outdoor coil was needed and would have to be ordered. Tim the parts manager called me and said Trane doesn't make the part any longer and he might be able to get one, but it would take between 4 days (best estimate) and 15 days. I told him that each estimate seemed to be a very long time to have the air conditioner down in July. He promised to call me back when he knew what was available. When I called him back an hour later--I wanted to ask if they could repair the problem rather than replace the part--he refused to come to the phone and sent the message that he would call me when he had information and it may not be today. I classify that as bullying, rude behavior. Since you have to go through the main operator, I can't even get the name of another manager to speak with.

I've found it difficult to get reliable information from this company. Some people have been kind, others downright rude, but I have trouble in that what they say doesn't seem to match what they do. I agree with other reviewers that this is a company to avoid. Clearly, some customers are happy and give them high ratings, which suggests to me it's an issue of quality control and training--some are professional and some are not, you just take your chances. I'm puzzled that Home Depot contracts with them. I'm trying to find some recourse through Home Depot now because Organgutan has been so horrible. Had I seen their reviews on Yelp or Angie's List or Kudzu, I would have asked Home Depot for a different contractor.

Brooks L.

7/16/2015

This company repeatedly calls me every week at least 3 times a week asking for someone that's not even me. I've told them twice already to stop calling me and that I'm not who they think I am and they still continue to call me. If this is how they try and find business I don't know if I'd want them working on my A/C.

Pete A.

01/07/2015 12:00:00 SA

I've had a service contract with these guys for many years. Over the last 2 years they've really gone downhill. They don't show up for appointments, don't return phone calls, show up 2 hours late, etc. Left messages for Maurice Smith multiple times on multiple occasions and never received a return call. Not sure if they are incompetent, or they just don't care. I won't renew my service contract with this business.

Glenn O.

07/08/2015 12:00:00 SA

Finally someone who gives old school, small town customer service. Angel installed my AC yesterday. He called and arrived when he said he would. Angel was very professional, courteous, and answered any questions I had. Angel worked non stop from the time he arrived until he left 91/2 hours later. This is an employee I would have on my team anytime. If this is the kind of employee Orangutan has, I will use them again. As info when I first called there was a mix up on the appointment time for an estimate. That was corrected very quickly by Gary Leader. Orangutan did a great job installing my AC!

P A.

08/10/2016 12:00:00 SA

AHM was bad (I had the district supervisor for Home Depot in my living room, trying to resolve all of the issues connected with the install), then they changed their name and are still bad. I was hard selled into a 5 year maintenance contract a few years ago, they showed up twice a year for the first year then sporadically after that. In 2014 they didn't show up at all, showed up for air conditioning check in February of 2015. I'd have to wait until fall for the heat. Fall never happened. Now it is 2016 and they are calling me to try and salvage the contract. Seeing as their techs have ripped me off more than once (one guy went up on the roof, waited until I was otherwise occupied, then snuck down the ladder and came in the house, going from room to room. He said he had to get something from the truck. I noticed him walking funny and carrying a large bag, which he had not had before. He came back in 30 seconds saying that the part wasn't on the truck. Then I noticed that $6000 worth of gemstones was gone out of my office. The company had fired him [supposedly] already so they took no responsibility) I am thinking to just ditch the contract and get a reputable company. I'd ask for a refund on the unused portion but I'm sure they'd just weasel out of it or agree to it and not do it.. I can't even begin to say how shady these people are. Tempting to get the service (it's been a couple of years) but not sure it's worth it.

Leslie S.

6/26/2013

I will NEVER use this company again!!! They are HIGH PRESSURE SALES ALL THE WAY ~ ALL THEY WANT TO DO IS SELL NEW UNITS!!!!! Like some of the comments mentioned before, I found them through Home Depot. It appears that they have a contract with them, to sell new units exclusively through Home Depot, with affordable monthly payment plans for everyone. They would only service my unit if I signed a contract for a year and have ALWAYS found major things wrong with my unit and try to get me to buy another. I have since researched this company and they have had many complaints against them. I do not recommend at all!!!

Danielle M.

6/17/2014

Do NOT use these people! They are horrible. Our air went out and they wouldn't send anyone out until the next day, meanwhile our house was 85 degrees. They were supposed to be there between 9-12 and showed up at 11:55. They checked one thing and said it was a dirty air filter and charged us 50 bucks. The next day we came home from work and the air was out again. When I called them they again told me no one could come out until the next day and that it didn't say anywhere on the paperwork that they should have run a diagnostic check. When I got forwarded to a supervisor she raised her voice and kept cutting me off to tell me I was wrong and wasn't going to be refunded my money. DO NOT USE THESE PEOPLE!!!

Dean C.

5/31/2015

Stay away from this place! I bought a new trane unit from them thinking i was getting the greatest deal ever, and it turned out to be a nightmare. They had to come out every few months because the unit stopped working, each time it was way low in freon but they could never find the leak. After the one year install warranty was up the wanted to charge me $1800 to test the ac lines, I didn't do that and decided to try mason mechanical, they quickly found that the new unit had a leak at the lineset and wasn't soldered in correctly. I can't believe that after 4 visits orangutan didn't find this problem, I think they chose not to find it till the one year install warranty had passed, very unprofessional.

Steve H.

1/13/2015

Complete nightmare!!! canceled my contract without telling me. came out for a warranteed item and charged me $179 for the service. then, showed up again when i complained and refused to do the work. still demanded $79 for the service call.....wouldn't get a manager to discuss.....AVOID!!!!!

Ron M.

8/28/2017

I am an FM who has been taking care of commercial facilities for over 20yrs. I would NEVER buy an extended warranty from this company (or have them install a new unit). My spouse had purchased both... They have CONSITANTLY sold her on items she didn't need. The last time was a capacitor for each unit for a total of $400 (the tech said he wouldn't charge her for the install or service call). The install is clipping in the wire and installing a screw for each and they weren't covered under her extended warranty. Moreover I called my commercial HVAC tech and asked him to tell me what the capacitors for her units would cost and they were $26-$28 each. Lastly the last three times the techs have come out to PM the units (always different guys, OFTEN new to the work), two of the three told her she needed to add insulation of $1,800 to $2,000. The other told her it all looked good up there. They will nearly ALWAYS try to upsell everything. Head the warnings on YELP!

M W.

11/03/2012 12:00:00 SA

Last year we signed up for the annual maintenance program with Orangutan after having them come out for a free inspection that we signed up for at Rock the Zoo. On the day we signed up they completed a complete check and cleaning of our three units. There were few things that needed to be addressed on that day and the cost for those items were comped for signing up that day. They even tossed in some reusable air filters.

Since that day they have been out for a heating system check up and another A/C check up as well as a couple service calls. All of the techs that have come out have been professional and courteous. When issues are addressed I like the fact that they come with digital pictures on their phone or video (w/audio) of what they are seeing and thoroughly explain the issue and offer suggestions. In the end my units are running very well and I am pleased with the service I have received from Orangutan.

As a point of reference I had another large and fairly well known service company out and feel I was taken advantage of due to a unit not working properly. They diagnosed a rare and expensive issue. We had the same issue occur this summer on the same unit and Orangutan came out and actually fixed the issue for 1/3 the cost. In the end the Decision was easy to see and that is that Orangutan was much more professional and reputable. For two years we have been completely happy with our decision to have Orangutan as our HVAC service company.

Debbie A.

01/11/2013 12:00:00 SA

BEWARE! I purchased a 5 yr inspection plan with this company & ironically as soon as they started coming in my home to do the free checkups, things started needing fixed. I'm not an AC tech so I trusted them. This last time was the breaking point for me. A tech came out for the 6 mo check & told me everything looked great. However, he was in & out in 10 min. That hardly seemed long enough for someone to look at everything so I called & spoke to a manager who assured me he'd look into it & call me first thing the next morning. His exact words, I get in at 8:00, you will be the first person I contact the minute I get in. Guess who didn't call me at 8:00? I called the co. at 10AM & I was told they would be sending out a senior tech to really look at my unit this time & do the heat/AC check. The guy comes out, spends over an hour looking around (this included his smoke breaks) & tells me I need a whole new unit to the tune of $5k & that mine won't make it through the summer. He gives me a comparison cost to getting replacement parts instead of a new unit. The parts he has listed are the same ones that they replaced less than a yr ago. He suddenly got nervous, said they have no record of that being done. I show him the paperwork & he tells me he needs to leave & find out what's going on.

So I've got one guy telling me everything is perfect & the other telling me I need a new unit. Are you kidding me?! I get a referral from a friend who is a retired AC tech, he came out & fully went over my entire unit with me. What needs fixed is a $12 part. He said in no way does my unit need replaced. Also, both previous techs missed an obvious frayed wire that was about to break, which would cause my motor not to turn on. I would be back in their trap & have been none the wiser. His recommendation, SKIP THOSE AC/HEAT CHECKS! They are just a way for strangers to scope out your home & come up with bogus things that really don't need fixed or replaced. Integrity is not a quality that Orangutan carries. I'm sickened by the thousands they have swindled out of me over the years but no more! Please learn from my mistakes.

Lynn S.

04/06/2017 12:00:00 SA

I recently had the most upsetting, unprofessional experience with Orangutan Home Services. I view this as fraudulent, unprofessional and abusive. I have a high-end Trane heat-pump that is eight years old and has always worked very efficiently. I purchased the new unit from American Home Maintenance, now Orangutan in 2009. I also had a 12 year Maintenance Program as a result of the purchase. They sent a service person from Orangutan who proceeded to tell me there was major corrosion, he showed me a closeup photo of an area in my air handler, saying that the whole system needed replacement. I was mortified since the original unit was the best they had at the time. He proceeded to prepare a quote for $14,000 and ran my credit to check on financing. Fortunately, I was out of time and said I needed the weekend to think about it. Over the weekend, a public relations person called from Orangutan to follow-up. I had enough time to consider the experience and look up my records. Five months earlier the inspection by them was all good. I told the public relations person about the experience; and that I viewed this as fraudulent behavior and was scheduling a second opinion. He didn't seem too concerned. I had Hobaica come on Monday and not only did they provide a video of the interior of my air handler; they assured me the unit was in perfect condition. I called and wrote Orangutan to cancel and get a refund for the balance of the 12 year Maintenance Program. Guess what? There of course is no refund for the remaining four years. PLEASE DO NOT GET INVOLVED WITH ORANGUTAN...AND IF YOU ARE, DOUBLE-CHECK THEIR WORK. THIS IS THE WORST CONSUMER EXPERIENCE I HAVE EVER, EVER HAD.

Tom B.

8/25/2016

The only good thing about these guys is the price and initial contact. I was pleased with the person who came by and quoted a new system. They came the next day and installed the new system. They broke a door during the install, acknowledged the mistake and told me someone would contact me the next day to get it resolved. No one called. I contacted them 3 times trying to get it resolved. Each time I was promised a call back but never received one. Tired of looking at a broken door I decided to replace it myself. I purchased the new door, painted it and installed it. I called these guys back and asked to be reimbursed for the $194 door coast (no labor). It took another 2 calls for them to finally agree. I then noticed they had not put in a filter with the new unit. They agreed to come by with a check and a filter the next day. The check was $2 short. I should have forced them to purchase and install the door. Maybe I would have had better results. Seems to me if I was saving them money, they would at least take care of the problem in a fast and fair manner. It has been ~ 2 weeks since I had the system installed and I have had to change the batteries in my thermostat 4 times (prior to the new system it was about every 10 months). It is connected to my alarm system so I first contacted the alarm company. Turns out the new AC system is not wired correctly and this is causing the battery issue. Called Orangutan back and was told they would send someone out between 10 and 1 PM. No one showed up, so I called again and was told they are coming but it would be between 1 and 3. New system, 7 phone calls and it still is not functioning properly.

Art R.

07/06/2017 12:00:00 SA

Used these guys for some years because they were American Home Maintenance when we got our unit. But since changing name they are horrible. They are never on time and they take forever to call you back. They say a tech will be out between 9-12 then later calling saying 3-5. We've had warranty work done but its never done right the first time they come out to fix something. Then they'll send somebody different to complete the job ( or in our case say he could not do it because he was not the warranty guy that worked on the comp. what the...) Another time the fan in the attic had bearings go out a tech came out and removed it, ordered the part and they sent out somebody else a couple days later to install it but the he said didnt have the right brackets..huh.......our unit is still not right but you can bet we are not using these guys ever again and good thing our service agreement was over. There is more but too much to write, so just beware DO NOT use these guys.

Nunya B.

6/30/2015

I live in Gilbert, AZ. Took advantage of their offer to tune up my A/C. $50 for 1st A/C, $25 for the 2nd. Checked coolant pressure of both systems. Said they were fine. Did absolutely nothing else - except tried to up-sale on new systems. Only $12,000!!! I said no. 7 weeks later I had to put in over 5 pounds of new coolant in the main A/C at a cost of over almost $500! This A/C tech was great. Checked out the entire system (even up in the attic). Fixed a couple of things, but explained how the end cap was leaking and had been for quite a while. He said the other A/C tech should have caught that, if he was any good. He wasn't - he works for Orangutan! Avoid these clowns!

Jerry L.

06/10/2016 12:00:00 SA

The only reason I gave it a one star is that the site does not allow 0 stars. You should all know that this company worked with Home Depot is selling air conditioners, that's where we bought our AC......Home Depot has dropped them for to many customer complaints, according to one of the managers at Home Depot. We bought a new Lennox AC unit almost 3 years ago, the compressor went out, Orangutan sent out a tech said the compressor was burnt, said the compressor was under warranty but it would cost $1800 to fix it and it would take them 4 days to get back to fix it. I found a great company, gave him the unit serial #, he got the compressor and fix it the very next day and charged less then half these guys wanted. ....Just as a side note, I spoke to a manager in regards to these charges, he was adamant that those were the charges, I said I would call him back, he told me that he was not taking any more calls today (1:00 pm) to go ahead and leave a message, because as he put it, he had a stack of phone calls he had to return to customers......lol...I wonder why.

Er S.

5/21/2015

Ok the one star has been for the service I previous received from this company. The technicians were terrible, always trying to sell more warranties. Today I got Manny, I would give him 5 stars. First he took the brunt of my venting about previous poor service. Second he took the time not only to explain the issues and show me video of the problem due to previous technicians not properly taking time to address the issue. I am still leary of the company but completely happy with Manny... do not let him get away from the company.

Claire G.

6/16/2014

We bought 2 heat pumps and air handlers through Home Depot/American Home Maintenance approximately 8 years ago. We have also purchased 2 (5 year) extended warranties. When the company was still American Home Maintenance, service was top notch. Since becoming Orangutan Home Services service has suffered. The technicians seem to be OK if you can get them to come. They never come when they say they will. We live pretty far out from Tempe, and have been told by 2 different techs that they can not make any money when they have to come out this far. Funny that did not matter when the equipment was sold to us. The last time a tech did his routine 6 month check for us, he found 2 bad capacitors. He did not have the correct ones with him. He put the wrong size capacitor in each unit telling us he would be back within 3 days to put the right ones in. That was months ago. This morning the AC does not work on 1 side of the house. My husband called in and was told that no one could come until tomorrow. How much do you want to bet that no one will show? These people are more interested in selling things to you than doing the maintenance on what you buy from them. Home Depot ought to be ashamed for promoting these people. I highly recommend going somewhere else.

Bob J.

1/20/2015

BAD, BAD, BAD... Probably the worst company we have ever dealt with. If it wasn't for their contract with Home Depot, I am sure they would be out of business. It took them 4 trips and many many calls to Home Depot to get them to install the A/C properly. Since then it has not improved. Don't expect them to even show up the same day they say they will. I could go on for pages but you get the picture.

Yve D.

01/05/2019 12:00:00 SA

terrible. bought a unit years ago. when installed it caused roof to leak, they came and said it was fixed, next monsoon there it was again but now they wouldn't fix it. new unit came with warranty and maintenance and every single time they came out they tried to sell something by saying something was broke etc. but they weren't excessively pushy until recently. today during maintenance the service man really pushed me aggressively to buy a new unit. I kept saying I would think about it and he kept pushing until he actually got condescending. i explained that I couldn't afford it now and he asked why. i explained my husband passed away less then a month ago and I have a lot to deal with right now. he got even push her saying that people are either proactive or reactive accentuating that i was reactive. my son said it sounded like a scam due to the pushiness and walked out then Josh the service tech said my son was offensive. i explained that we are grieving and my son felt the need to be protective of me. The tech said started in again about being offended and I told the tech to leave my house. although previous techs have tried to sell things they've never been so aggressive or rude which I'm sure was because my husband was here before. I didn't see him do anything to my system. he was on the roof and off quickly trying to sell me a unit. I called to make a complaint and Miriam was very nice and understanding. She said she would follow up and pass the info forward. I did appreciate her.

M M.

08/12/2013 12:00:00 SA

When I bought a foreclosed house I called these people to check out the HVAC system which was my first big mistake. The technician who came to check, told me everything is fine and working great and offered me to sign up for preventive maintenance service which would save me tons of money in the future. I blindly did paying rediculas amount of money which was my second mistake. Since than every time they show up for inspection they always say something is not working rite, you are waisting money paying more on electricity bill you need to replace that and this. Alright, I agreed to them and had my capacitor changes for two units. The bill was $600 and the job was as easy as changing light bulbs. The technician left the old capacitor with me. I was curious and wanted to find out how much a capacitor would cost, so I punched in the part number online and found out it was $45 a piece. I basically paid $510 for them to change it which was as easy as changing a light bulb. The only one star I give is because they sure will call you once in every six months to schedule the check up without forgetting.
More to list.

Save your money and call someone else. Or it's your $$$ do what you like.

Sam S.

5/20/2014

We had a bad experience with one of the techs that came to look at our a/c unit. After the ten min. check he told my husband that he is charging us $177.00 for the estimate. The conversation got heated between him and I and he told me forget it as he was walking out my front door. I called another tech who told me that they DO FREE ESTIMATES. I told the tech who was at my house that the company would be mailed the check or I would stop by and make sure that I would get a receipt, but after reading the reviews on this company, I have come to the conclusion that I'm NOT PAYING!
I sure am glad that there are companies like yelp that has pages like this to give reviews on companies like this one. CUSTOMER BEWARE!! I felt that this tech was just going to pocket our money and go home for the night after all it was way passed 7pm. I just wished I would of check out yelp before agreeing to have a tech come to my home to give us a estimate on our a/c unit. I will check out companies from now on before making that call!

Cindy S.

6/20/2015

Please do not use this company. We purchased 2 units at a total cost of $11,000 thru Home Depot in 2014. They first offered us 3 years maintenance free. When they screwed up the install, they offered us an additional 2 years, which they have now lost. This is our 2 maintenance phone call we received from them since we purchased the units. They have now rescheduled at the last minute, not the day before, not a couple of days before, literally within the hour they are supposed to be out here, they have now done this 3x! They blame everything and everyone. Very unprofessional scheduling department and the schedulers on the phone are not nice. They dictate to you what is going to happen and tell you it's the poor maintenance guy's fault - I don't care who's fault it is, it's the scheduling department and it's who can throw who under the bus. They don't ask you what is convenient in times for you, after they leave you sitting around on 3 different Saturdays waiting, only to be called at the very last minute. Unbelievable customer service. Please go with another company. There are too many options in the Phoenix metro area for air conditioning companies.

P H.

7/23/2013

Here's MY story. 3 years ago we purchased 2 complete a/c & heating units from Oranutan for $16,000. The first summer we had a/c problems. Unit going up to 80 & not cooling & after about midnight would start cooling. Call Orangautan - sent techs out - no problem with unit. Was told after all we live in AZ & it is hot. Next month happens again & over 2 weeks time had FOUR different O Techs come out & monkey around. They took freon out, another one put freon in, another one said the air coming out of the vents was cold enough, etc. I had company coming the next day & by 9:30 in the morning the house was already at 80 degrees. Called O & they were busy & would have to schedule me. Previous tech was out here the night before removing freon. I was outraged to say the least! This was a BRAND NEW system. Out of desperation called another VERY reputable company who came out that afternoon & in 20 minutes diagnosed the problem. Inside the sealed coil in the drain pan was a baseball size wad of insulation that was soaking wet. It was sitting by the automatic shutoff sensor. So when the humidity went up & water developed in the pan the insulation got wet & tripped the sensor signaling the unit to shut off. Not one tech even checked the system out. The new company did not charge me for a service call but sadly I needed 3#'s of freon that O tech removed the night before. . Have continued to have a/c problems every summer but do NOT use O for any maintenance. Fast forward & we are at year 3. So now we are having to COMPLETELY replace one entire system because of the absolute mess in the attic, mis-sized equipment, under-sized equipment, a leaking coil & freon leak. The coils have even been installed backwards! A real mish mash up there. All this with a 3 year old unit & poor installation & forget about their maintenance coverage - a real joke.

SO, BUYER BEWARE. Do your homework. Check out the BBB & the AZ Registrar of Contractors. We did; but unfortunately too late to prevent us from making this horrible mistake.

Charlyn H.

11/06/2013 12:00:00 SA

Not reliable. Twice i rearranged the whole day to be at a rental property between 8 and 5 only to find them arrive at 5:30 when it is getting dark. I was talked into buying a service agreement after lots of pressure, but I found they did not seem to discount the new AC/heating system we bought. Stay clear!

Chad M.

07/11/2013 12:00:00 SA

I've always used Orangutan Home Services (even since they were American Home Maintenance) to do the maintenance and on our unit since we bought our house in 2006...Our house has always been very inefficient and probably was due to what I always was told: Our sq footage is slightly above what a house with a single unit should be, especially with a unit that was probably good for a house with 1600 square feet...Fault of our builder, bought a spec home....In any case, decided I'm tired of the air conditioner always running and not being cool enough at night and the unit is getting near end of life. Orangutan came out and did an installation of our new dual stage, Trane unit that's rated perfectly for our 2400 square foot, single story home. It was a little more than I expected it to be but the level of service was worth it. Shopped the particular unit and was very close to most other places. We decided to do a little more because of the Home Depot financing special and get the insulation topped off and what a difference, our Hot Bedroom (master bedroom) is almost too cold now at night (Almost). Anyway, so happy we decided to get the new unit and Orangutan did an awesome and thorough job. Kudos to everyone at Orangutan Home Services for making the experience during the summer very smooth. Had our AC installed and running in one day! The only thing left is the drywall repair.

Sarah F.

12/08/2011 12:00:00 SA

I have had continuous bad service from these guys. I have used these guys twice and both times the tech was late, even with the generous time window.. When you call they tell you only what you want to hear and they do not follow through with their promises, such as I will call you back, we will get that into the mail for you, the tech said will be there in before.this time...etc...I am canceling my service agreement with them. Do not do business with these guys if you want good service.

Chitta B.

8/14/2013

It was a big mistake that I signed a maintenance contract with them. When their technician came after that he seemed more interested in selling me a new unit than actually maintaining it. I was so pissed of that I told him to leave. I have decided to cut my losses and not allow them to come into my home. They keep calling and I have told them to not call me again. But they keep calling. I am seriously thinking of reporting them to FCC and the Attorney General for harassment. I don't want to do anything with them.

Zack K.

12/30/2012

This is a warning to any future or existing customers of Orangutan Home Service.

I (like many others) had a horrible experience with Orangutan Home Service. The company came out to my house for a summer tune up and left my AC not functioning after charging me $600. As the technician was on his way out of my house he said I fixed X, Y, and Z but the next thing to break will probably be the fan motor, you might start hearing a squealing sound in a few months.
Sure enough, 2 hours after he left the fan starts squealing to a halt, my unit is no longer blowing any air out of the vents. After investigating I found out that the technician placed his tool bag on the top of my unit and broke the bracket that holds the fan.
Long story short, I ended up having to buy a new unit due to parts availability. I had many calls with Orangutan Home Services, and was escalated to multiple managers. I was not asking for them to reimburse my expense for the new unit, all I was asking for was my original $600 back, the money I apparently paid the technician to break my AC.
To make the issue worse they offered me a partial credit in the form of a service contract with them, like I would ever this company again!?

If you are considering, ever considered, or are currently doing any business with Orangutan Home Services I encourage you to re-think it. Not only does this company over-charge it's customers, it doesn't care about the customers after collecting the money. All the company wants is to take your money and run.

I strongly encourage you to visit the following links so you can see for yourself that I am not the only one with these issues. This company (formerly American Home Maintenance) has horrible reviews on any site you look. THEY ARE BAD NEWS!

phoenix.citysearch.com/p…

ripoffreport.com/heating…

yelp.com/biz/orangutan-h…

complaintnow.com/America…

Ira A.

1/26/2012

They are horrible. They came from Home Depot to quote AC replacement and they were $2000 higher than anyone else. They won't take no for an answer. They continue to call every few months despite my pleading with them to take me off the list. I wouldn't let them back into my residence for ANYTHING.

Phil G.

01/03/2013 12:00:00 SA

had a PM done today and the guy didnt even check the outdoor unit, after I called him back in he cheerfully agreed to check the relays, current flow, etc . He found a bad capacitor on the big compressor (TRANE XL-19i)...replaced it and all looked and checked good. I have the 10 year-everything included , they always they always try to sell you something. I have this service till march 2016...but then I think I will get someone else.. these guys seem to do less and less every year.

Karen F.

06/02/2015 12:00:00 SA

I hate to give Orangutan even one star. After rescheduling with them because they didn't show the first time, the technician called to tell me that there was $1600 worth of repairs required on our AC unit that is not even 5 years old. I have the paperwork that states that we have a warranty that was still valid. I asked the tech about the warranty and he gave me some ridiculous story that because the issues were caused by an act of God, the warranty was void. After voicing my disappointment, he knocked the cost down to $685 and said that he would do the work, send me a copy of the invoice and notify his office to call me to arrange payment. Nine days later, I finally got the call from someone's cell phone to arrange payment but I didn't get a copy of the invoice that says what work was actually done. I called the office to confirm that the work was done and to arrange payment. They forwarded to the accounting office who told me that they would e-mail me a copy of the invoice and I still haven't received it. Mind you, I am renting the house where the work was done and I live 4 states away so I can't be there to see what work was done. I really believe that Orangutan scams their customers. I will not be using them again. I don't even feel confident that they put in an effort in fixing the issues since they installed that brand new system that needed $1600 worth of work not even 5 years later. They even tried to talk me into getting a whole new AC system until I told them that they installed that system in September 2011. You see all these negative comments on here? If you don't want a bunch of headaches and empty bank account, don't work with these people.

Patty G.

05/09/2013 12:00:00 SA

We have a Maintenance and Home Warranty agreement with Orangutan Home Services. The first time they came out for the bi-yearly maintenance, they found something wrong with our heat pump and it was only 2 years old. Parts and Labor were around $700. A year later they came out and said the same part was again broken. At that time they talked us in to buying their Warranty because everything would be covered. In December of 2012 we had no heat. When the technician came to the house we heard him outside banging around. He came in and told us what was wrong with it and that he would be back the following day. Right after he left we could hear our outside unit hissing very loudly (which it wasn't doing until he worked on it.). We went round and round with this company, Long story short, we were without heat until February of 2013. During the 2 months it took to replace a part, this same Technician kept telling us our unit was shot and that they would install a new one for only $7,000. Our heat pump unit is only 5 years old, Really?!!! They never called during the 2 months it took to fix to let us know the status. It was totally frustrating and we had to buy 2 space heaters to stay warm. They finally sent a technician who seemed to know what he was doing and didn't try to sell us a new unit.

Well here it is May, 2013, and now the heat pump is not cooling. I can't wait to see how long this is going to take. I will keep you posted.

Mike S.

4/20/2013

Have a warranty contract, had them out today for a 6 month checkup. Supposed to be $55. Found a connector needed replaced. He replaced the $8 part. Came time to pay and the bill with tax was $296 dollars. Just BEWARE if you use this company. I would not recommend them to anyone.

Todd H.

3/28/2015

Horrible People! They deceived my mother who is 78 years old and suffering from Alzheimer's. First they sold her a home inspection service and she already had on with another REPUTABLE company. Then just 4 months after selling her the inspections service they came and inspected and WHAT DO YOU KNOW they said she needed a whole new HVAC system. Well, I had been there 2 months earlier and it was in perfect working condition. After getting her to sign an open-ended work order with no dollar estimates on it they were able to get there within a couple days and do the entire work before she could even think through it or maybe tell someone else she was doing this so we could intervene. Well, $10,670 later, and money my mother doesn't even have, she is apparently just out of luck because Orangutan [yea a bunch of Monkeys] won't even give us the courtesy of a return call or letter. Stay away from these bad, horrible people.

Brandon H.

9/24/2014

This company is a joke! PLEASE READ THIS ! If I had the option I wouldn't have given them one star. These people only know how to break things and get away with making you pay for it. They charge you for parts that aren't even broken or going bad and they will try telling you need it replaced. The A/C cleaning is such a joke all they do is hose the coils down. The maintenance check ups consists of taking out the caps pretending to check them and coming in and telling you there bad. The last guy that came out lost screws to my A/C handler and forgot to put the PVC drain pipes back together so for the last 3weeks it's been driping in my attic and now my attic floor is soaked and there are now springtails in there. So I guess it goes without saying that they did not complete the job. Ooo and now I have to pay $80.00 for them to come back out and finish the job. Oyah and they will tell you if something happens to break when there working on it they are not responsible for it nor will the discount the part. I have had nothing but problems with this company from day one. It really sucks that they've gotten over $700.00 outta me and I have nothing to show for it. The scheduling is also a joke waiting around for hours for a no show. Nobody in the call center has a clue of whats going on and there no accurate notes put in the system regarding your account. Do not sign up for the maintenance program. You know its kinda funny and I cant help but laugh, how they can get away with providing such a crappy service. And of all people I got suckered in to it. I guess when you're this pissed off you just gotta laugh. Stay away from orangutan home services DO NOT USE THIS COMPANY. This post will also be posted on all our social media pages and other review sites .By the way I wrote this all off my phone, because I care this much about you.

Virgil H.

7/20/2011

I hired these guys through Home Depot(for an annual a/c inspection). The saleslady was standing at the end of the aisle signing people up. After talking with her a bit, she insisted that the salesman would not use high pressure sales. Well, as soon as he got to my place the next week, he took little time in working into his high pressure sales tactic. He even wanted to know how much I paid for my house! Long story short, he tried to sell me on a $500 service contract(in hindsight this would have been a waste of money). His high pressure sales included telling me the a/c unit really could use a starter($280). He insinuated the a/c unit could fail next week. Also, he said I would be getting higher electric bills without the starter(tenant has been very happy with the amount of the electric bill--without the starter). It's now 4 months later and I'm so glad I didn't spend the $500 because my a/c unit has been working fine without all the expensive parts and labor he wanted me to pay for. I will not be using this company again. Note: This company used to be American Home Services and one of the main reasons companies change names is because they've accumulated a bad reputation. So beware.

Melanie B.

12/15/2011

I purchased a new air conditioner in July from Orangutan Home Services. The sales and service people were very nice and helpful and I was told I would be eligible for an APS rebate. At first I was told they would leave paperwork with me, but the person who did the install knew nothing about it. I called orangutan and was told that they would submit it for me. So on 8/17 I spoke to Janelle to follow up and she said it was never submitted but she would be happy to process it for me. I gave her my info and thought I was done. By late October I called because I never received it and they said it was never filed. Spoke to someone named Shawn who guaranteed me he would get it filed for me and it would take 6 to 8 weeks. So I waited and called back in Dec (2 weeks ago). Now they transferred me to Charmaine who is in charge of this. She said she would look into and call me back. She never called me back. I'm so frustrated now that I called APS and they said no rebate was ever submitted for me. I only have 6 months to submit and my time is almost up. So I submitted an incomplete form and they said they will contact Orangutan Home services for the rest of the info. I waited a week and called APS today and they said no one has gotten back to them still. So I called Orangutan again and they again promised to have Charmain call me. I really don't understand why they won't help me with this. I purchased an additional warranty through them on my unit as well and am now really worried because of their lack of customer service. I would think twice before using this company.

Mike P.

10/12/2012 12:00:00 SA

My Maytag system was installed 3 years ago by American Home Maintenance. I have had a Maintenance Contract with them since day one. Now Orangutan Home Services, they faithfully call me every year for the maintenance review. The review, unfortunately, becomes just an opportunity to sell me more stuff. Now they are giving me a complimentary energy audit, but of course there's something they found that would cost upwards of $2100. (New insulation.) The real kicker was that the tech found that my fan was out of balance in the attic, and he installed a new cap. He did that without my asking, and the appointment itself was at THEIR request, not mine. He proceeded to tell me that he installed the cap, and that it would cost me $220. What?? You installed an item of that cost without asking? He responded, well I could take it off if you like. I said the real problem here was that you didn't ask me beforehand. He agreed, and lowered the cost to labor only - $30. So, is this review really just to see what they can ding us with? Apparently so. Now back to th insulation - he told me the cost, and said I can get someone here within 48 hours. I said well, I can't get $2100 pulled together in 48 hours, so I'll reivew it and get back with you. He responded - how soon do you think you can make a decision? (Wow - these poor techs must be under a LOT of sales pressure, eh?) Anyway, I said I'll let you know. And he was smart enough to leave it at that. Anyway, they are no different than anyone else in this HVAC business - but beware - their maintenance visits are, like all the others, just a sales call.

Mike J.

07/11/2012 12:00:00 SA

I scheduled both an in home evaluation and a separate service call to have my existing equipment inspected and repaired through a representative I met while shopping at the Home Depot. After discussing our issues with our heating and cooling equipment, the representative scheduled two different individuals, performing two completely separate tasks, to arrive at our home on the same day, between 2-5PM. Due to their arrival window my wife and I both had to take off work to ensure someone would be home when they arrived. 2:00-nothing, 3:00-nothing, 4:00-nothing, 5,6,7,8:00-nothing. 8:30 I call the representative I spoke with at Home Depot and got a bunch of excuses as to why this all happened. To add insult to injury, we were offered $10 off our service as if this would compensate for inconveniencing us like this. This company is beyond unprofessional, beyond inconsiderate, and apparently does not pride themselves nor value potential customers. Thanks for wasting my time guys. I just cant believe Home Depot would endorse such a lousy and dysfunctional business, let alone allow them to operate out of their establishment. After reading some of the other reviews on here, maybe this was all a blessing in disguise...

DuWayne Y.

6/24/2013

I had Orangutan come to check a no start condition on my ac. The man was pleasant and sold me a new unit. Installation crew shows up, does the job and tells me it's working fine. I tell them it's blowing warm air. They leave after telling me it may take a while to cool the house. Fan works fine. Breaker to AC is not turned on. I turn it on and ot starts cooling, won't cycle off. Transformer is noisy. Call, please leave message. Tech shows up, fixes noise. I show him a hole in the wall where they drove the rail for the duct work through the wall. He takes pictures, no one responds. I call for service, leave message we'll call back. You're next in line when they do call me. 6 hours later the tech calls and says what's the latest I can show up.I asked him what happened to next in line? He says I didn't tell you that. No sevice that day. Call back, leave message. 6 times I called and they couldn't find anything wrong. ( starts at 11am runs until 9pm continuously. Tech asks what do you expect? It's hot out. After 6 times I get a journeyman. New dryer is plugged. They installed a new one at time of AC install. Now works. Wouldn't recommend these people to build a dog house

Kristin D.

03/02/2012 12:00:00 SA

awful.. the absolute worst company to do business with. formerly american home maint.. i wish i could give a no star rating.. i got hooked up with them because i bought a new home comfort system from home depot and home depot sent them out to install it. from the get-go i had issues.. they gave me a rebate form for srp.. i tried for 3 months to get a signed rebate form from them to turn into aps so that i can get my $600 rebate.. well, i was unsuccessful, because by the time i got the attention of the higher-ups in ahm, my rebate opportunity had expired, the form had to be submitted within 90 days of installation.

just like the ex-employee below wrote.. i was at the bottom of the priority list because my system is under warranty.. so when my a/c went out over 4th of july weekend 2 years ago, i was left high and dry. we had family in town, with an extra dog in the house... we ended up with 6 people, a baby, and 2 dogs in a house with no a/c in the middle of a phoenix summer.. it was over 100 in my house for more than 3 days. we had to get rid of most of the food in the cabinets, one of our refrigerators quit working because it never got a rest. the solution that ahm offered was a $50 a night credit toward a hotel room... on a holiday weekend for 7 people and 2 dogs!!!

i realize after reading the former employee's comment below that they probably just didn't want to pay a technician to work on a holiday weekend.

as soon as my prepaid maintenance plan is up.. i will never see orangutan home services again. every time they come out (twice a year) for this prepaid maintenance, we have to fix something. they always turn our condensation drain up, so that it fills with water and eventually shuts the system off for safety, because the water cannot drain. we have to go back out (every time they leave) and flip it back down, so that it drains. this last time (in dec) they came out and pealed off the tape that seals up the intake duct.. then the guy tried to charge me $75 to reseal it.. and gave me a flyer about poor air quality and babies. hoping to sell me on a reseal because it might put my daughters health at risk. my boyfriend got home, went out there and resealed in it minutes.. he said that it wasn't like that 3 days earlier when he took the door off to get the filter out and clean it. they are awful.. please, please, please do not hire these people!!

Lisa N.

10/23/2013

We have had two air conditioning units put in by Orangutan, both were sale priced as Lennox so we bought one a year and a half ago and one in June of this year. We came home one night to have the whole house hot, and in 110 degree az thats NOT a good thing..especially with babies in the house..it took them 48 hours at MIDNIGHT to come out and look at it then they said it was a one in a million problem we had. Then after THAT....there is a LOUD noise coming from the unit so I called to find out that one of my units was not warranted for LABOR charges (which I did not know about) cause one is covered for labor charges?....make SURE you get that straight with them if you do business with them when buying cause its $80.00 trip to come out otherwise. The guy is coming tomorrow supposedly and told us straight out that these Lennox units are NOT performing well and always seem to need repair......duh.....why didn't the sales man tell me this.....good grief....so he is bringing a new compressor he said to replace and make the noise go away. The other unit is very quite?? Watch out for lemons.!! It is the service and sales at Orangutan you have to watch carefully! and TELL them at HOME DEPOT....who they tout as being their greatest client!

John R.

9/15/2013

A/C RIP OFF!!!! Quoted $10,000 for 5 ton, 15 SEER split system. Overweight estimator also broke a roof brace up in my attic. Let them look, but don't let them walk on or touch your property if you don't want it destroyed. Ordered a new 15 SEER Goodman direct with warranty for $3200 delivered to my door. Paid a handyman $10 an hour to remove the old system and put the new one in place, reconnect the ducts, install insulation, etc. (14 hours, $140). Paid an HVAC tech $75 an hour to flush the refrigerant lines, braze the new lines, hook up the electrical, properly charge and verify operation of the system, etc. That was 4 hours for $300, plus another $100 for assorted parts and copper. Sold the old system for scrap for $100 (I love the way they act like they are doing you a favor or a service removing the old system when they are really putting another $100 in their own pocket). So, the grand total for my new 15 SEER system installed with warranty was $3650! These crooks are going to charge you $10,000 instead! DON'T GET RIPPED OFF BY THESE PEOPLE!