Our property manager gave us Mike's info since I discovered, while visiting our house, we had a plastic drip pan that had always been a problem on one of our attic units and it was about to collapse and drip into the house again. I wanted him to replace the drip pan for one that's metal and sturdy. This unit was on its last legs since it was over 20 years old. Our neighbor down the street is an A/C guy and he told me back in 2017, 5 years ago, that this unit could 'go at any time'. Therefore when Mike told me we probably should replace the unit based on what he saw inside it, I knew he was telling the truth. Mike didn't at all 'press' me by any means. He did tell me about the new EPA regs coming out on Jan 2023. I did check this out and he was spot on, so I told him to please go ahead and replace it. He did an excellent job, was barely disruptive to the renters, and had it replaced in a single day and the renter was very happy with the performance of the unit and the lower electric bill. He was very responsive to every single call and text to him and gave me all of the warranty and documentation for the new unit. It's refreshing to find someone who is reliable and has integrity. I thought I paid a very fair price for the unit, too.