Best Businesses in Phoenix, AZ

Our air completely died on Friday night. I left a message for a few companies and it was Calvin who got back to me right away. He was extremely knowledgeable and professional. He installed a new AC unit on our roof which was no easy task. The air is working better than ever!  I highly recommend this company!

Thank you for being very easy to work with and getting the service we need efficiently and correctly the first time.  AC by J is also very easy to work with by phone and by email with quick direct response. No numbers for routing.

These guys are great!  No hassle.  Low charge for service calls - I forget if it is $40 or $60, but either way, it's a good deal for an honest diagnosis.

Amazing company!! Keola, Brennan, Devan, and one other tech (didn't get his name, sorry!) all did phenomenal jobs when they came out to install our new unit and cleaned our ducts and vents. Everyone was thorough, highly efficient, accommodating, very professional and honest.  They had everything timed perfectly which was quite impressive lol Communication was made quick and easy thanks to Julia and Nicole.  They answered all of our questions, addressed all of our concerns and were able to schedule us quickly.  We can't say enough good things about this company.  They are our go-to AC company and would not recommend anyone else.  Thank you guys!

I had the dreaded squeal on my outside unit, of course it's August and 110.  I contacted Aire Serv and they said they could have someone out today, (all the rest said it would be a day or two)...  Raul came and was AWESOME!!!!!  He was super nice and knowledgeable, didn't try to sell me a bunch of stuff, he knew I didn't have a lot of money for the repair and worked with me on the price.  I really felt like he cared about my situation and took care to get me taken care of.  I will certainly be calling again if I need another repair or service.  THANKS SO MUCH YOU GUYS ARE AWESOME!!!!!

First, let me start off by saying I am shocked by the number of positive reviews for this place. Dealing with this company has been a horrendous process since day one. Stacy, the admin person, is extremely rude and greatly lacks professionalism. I had to deal with her trying to aggressively sell me a new unit multiple times before she finally got the clue to stop pressuring me. My unit is 5 years old, yet she told me it was subpar and old and I should just replace it. She didn't even know how old it was when she was telling me it's old. When I told her it was 5 years old, she changed what she said to it's middle aged. The technicians that came out told me that it's a good name, not old or middle aged. I was told by the technicians that 15-20 years old is what qualifies as an older unit. Stacy has her aggressive sales tactics that she will use to try to convince you that you have no other choice but to replace your unit. Don't fall for it! I feel so bad for all the elderly/naive people that have probably believed her lies. She is on commission and will do anything to convince you to buy a new AC out of pocket and avoid the home warranty company. Every interaction I've had with Stacy has been difficult. We have been trying to use our home warranty to get the costs of the repairs covered, but her poor communication has caused several delays. The repairs should be covered under our policy, but, we decided to hire another contractor to do the job because we are so frustrated with waiting on this company to follow the protocol requirements by the home warranty. It is clear to me that this company only works with the home warranty companies in order to try to make sales and convince their customers that it's useless to use the home warranty. They tried to sell me a new, bigger unit, a better brand unit, insulation, etc... All I needed was one tiny part!! So glad we went Matt over at Desert Diamond! He was able to come out and get it fixed within an hour!

Benny and Alfred arrive on time and complete the job efficiently. They are kind, understanding, and very skilled. I've used them a couple of times. Highly recommend.

Trae and Mark did a fantastic job replacing our 4 ton unit located on our roof.  They were prompt and professional.  Mark set the expectation and both he and Trae more than delivered.  On top of that, their prices were very competetive!!  We HIGHLY recommend Top Tier to anyone in the market for a new AC/heat pump.

They were quick to respond to my request and provided a reasonable quote. Like many yelpers, I'm always apprehensive when hiring a company with not many reviews, but I took a chance and I'm glad I did. The technician arrived on time and after a quick discussion of what I needed he got right to work. It was an easy job and he finished quickly (unlike some who try to take their time and milk it). Tech was friendly throughout the process.  I definitely recommend and will be hiring them again for my next project.

I am very happy with the customer service, knowledge and professionalism this company showed when they took over, fixed and finished an ac job that another company left very unprofessionally unfinished. I can finally feel safe knowing the ac will run right for many years to come. This company is very trustworthy and i highly recommend them for your AC needs!

I just had a great experience with Cactus Valley! My AC broke at 5pm on the hottest week we've had so far this year. They answered the phone, and after a brief wait, I was scheduled for 7pm the same day. Even better, they were able to replace the broken part and get my house back to under 80 degrees in 30 minutes! 10/10 would recommend and will call them first for any future HVAC needs. Thank you!

I do not recommend anyone hire Joe for tile work, or anything else for that matter. I reached out at the beginning of June to have him demo and re-tile two bathroom showers and initially, Joe was very responsive. I chose him because he had photos of a previous tile job he had done. He sent me a quote and told me it would take 2-3 days per bathroom from start to finish. He came out the first day and removed the tile, and then found that the original tile was put up on drywall. As we decided to put in cement board, he told me it would take an extra day per bathroom. I offered to buy the backerboard, he said not to worry about it.

First day was demo. Second day was 5 days later due to his family emergency, and he put in the backerboard and shower valve. Day 3 (a week after starting) he started to put up tile and wasn't able to finish, so he came back the next day. Took 4 days just to get the tile up (no grout), at which point I was able to get a good look at his work.

He had left tile spacers in from Day 3 (should have been removed after 20-30 min). If I hadn't removed them, they'd have been left in over the weekend. Most of them were stuck and broke off. There was also a dent in my tub and adhesive all over it. When I texted him about it, he said I could clean the adhesive with a sponge and regarding the damage to the tub that happened when I did the demo. No apology or offer to fix it.

I then noticed that one of the walls wasn't level. Several of the tiles were out of place, one had a corner popping out. None of the grout lines were even. There was a huge gap between where the tile ended and where the drywall began. When I texted him regarding the wall not being level, he took two days to respond. When I sent a follow up text after not hearing back, he said he could take out and replace the tiles but could not fix the wall not being level.

I then had two separate contractors come out to assess it and both said it was the worst work they'd ever seen. They confirmed that the wall should not have been tiled until it was level, and that they could definitely level it but the whole shower would have to be ripped out and started over. Additionally, now the tub needs to be replaced as Joe damaged it during the demo.

I reached back out to him with this information and apart from saying sorry for the inconvenience he did not take any responsibility for not only the terrible work, but the damage he caused. I sent two additional texts and he completely ignored both. He has refused to refund my deposit or fix the work (beyond replacing a couple of tile, which is a complete waste of time). So now it has been two weeks, I still don't have a functional shower, and I am now out $2,000 between the deposit and the tile and tub. Unacceptable.

We were told our compressor was broken on A/C. And then the one they replaced was faulty! We also had to pay $500 both times they worked on our unit, as well as pay for the freon both times it took to replace THEIR faulty compressor! Spent $2300 with them, and A/C still did not work! This took a period of over 3 weeks in Arizona July. Called another A/C company to look at it, and nothing was wrong with the last compressor. It was a faulty wiring box that the new company analyzed. The new company fixed the wiring in less than an hour, and what do you know! They solved the problem and fixed it in one visit! So frustrating and I know I will not get my $2,300 I wasted back due to these crooks.

BEWARE!!! I had this company come out to service my AC unit which, although older, WAS WORKING PERFECTLY BEFORE THEY CAME OVER. I just wanted to have it serviced before summer hit. Well, the guy came out and showed me photos of everything that needed fixing. Then their technicians proceeded to vandalize my AC unit. I called the company, never got a call back, and their employee said the owner, Carl Weaver, E. Thunderbird Rd Suite 731, Phoenix, said they wouldn't fix it unless I paid for the needed parts (over $2000).
This company baits people through an ad for cheap AC tuning, then they drum up further business for themselves after their technicians purposely break things on the unit.
They may end up in court with me.
My advice--- get a reputable company. They may charge more for a service call, but they won't vandalize your ac which will end up costing you lots more.
I'm having heart problems, and my blood pressure went waaaay up and pulse over 145 because of this company. I'm 68 and sure don't need this nonsense. This company is willing to take advantage of a 68 year old woman because of greed.
Two days later.... my home warranty serviceman came out. I happen to have a company which services the homes they insure (I just found out--Broward's). Their technician went up on the roof and took a video (too large to upload), but found out that Merlin's technician CUT THE WIRE TO MY AC MOTOR!!! This is vandalism. I have called the police. I have uploaded my home warranty receipt showing that the wire was cut.
In addition, they did something to my contactor. It was not broken before they came over as the unit was not running while in off position. But after they left it was.
Merlin's technicians actually vandalised my AC unit.

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