Best Businesses in Phoenix, AZ

This isn't about their work . I posted that review months ago .This is regarding their honesty, i e Zack. I was called the other day , which is always annoying since I'm busy . I assumed it was a solicitation.  Instead he informed me of an overcharge from their last visit . I would not have caught this until 04/21 at the earliest . I am always impressed when someone is honest . Yes, it should go without saying but I have learned from experience it does not .
Thank you Zack (?) and King's plumbing !

Kevin did a fantastic job installing a complete new air-conditioning system for me in the middle of summer in fact on the Fourth of July holiday  2015.
I was fortunate enough to have a good friend that I've been swimming with for seven years and her husband is pretty good at fixing things but he took a look at my air conditioning and said you need my guy to take a look at this and see what needs to be done. He sent over Kevin who took a quick look and said that my compressor was broken. He said other than that and the air-conditioner was in good shape and was actually only 10 years old which apparently is a baby in Arizona.
I asked Kevin how much it would cost to replace the compressor and give my system  a good service. Kevin said it would be $2000. It would be more expensive because I had been running the AC thinking if I ran it, somehow it might magically repair itself. Then I asked Kevin how much it would be  to get a fuel-efficient up-to-date modern new air-conditioner.
Kevin informed me that he could put in a complete new system that would run economically and be eco-friendly for around 4 1/2 thousand dollars. That price would include all his labor.
No-brainer of course I would go for a complete new system it seemed incredibly reasonable.
And also informed me that by 2020 all systems would have to be compliant and my system used Freon and new systems in 2020 would no longer be using Freon although if they were an old system and you had a stockpile of Freon you could use it.
I care a lot about the environment and in all cases I prefer to use environmentally sound products.
Kevin had to special order my new AC unit and in the meantime I purchased a freestanding unit and spent the next few days in my bedroom trying to stay cool.
Once my new unit arrived Kevin worked extremely hard to install the new system starting first thing in the morning and working outside and tremendous heat until it was dark.
Took Kevin to full days to install the new system but once it was up and running and it was an incredibly smooth and quiet system and I was amazed at how efficient it was.
I have always been economical and using my air conditioning since I live alone in a house that is two stories.
I had my way I would have individual unit air conditioning her room as I think central air-conditioning is such a waste for a single person living alone. Sadly the homeowners association will not allow us to have individual units as they say it is unattractive to have units showing in the windows it's perfectly ridiculous.
So I have to cool my entire house which to me seems great waste of resources in these days when we are wasting precious energy and polluting our environment.
However my new air-conditioning system is so efficient and powerful that within an hour of turning it on my house seems very cool where is the older system would take 4 to 5 hours to cool down the house.
Send noticed that my electricity bills are much lower now with this efficient new system
I would highly recommend Kevin to anyone who is looking for an honest hard-working and very pleasant man who really knows what he is talking about as far as all aspects of air conditioning are concerned.
Kevin  is hard-working and diligent and will give you an extremely valuable and efficient service.
When I turned on my air conditioning for the first time this year it came on and was very smooth and cool. I did have one blimp when somehow the air handler got flipped off and I had not realized it but Kevin came over at the drop of a hat and switch the switch back on and everything is running smoothly  again.

The service technicians were quick to respond. They were professional and cost was very reasonable.  I was very pleased with their service, so I had them service my daughters A/C.  They found an issue caused by a previous company that was causing the A/C not to run efficiently.  It was corrected. I will definitely be using their services in the future.

Many thanks to Eric for a prompt same-day response that got my heat working again after it suddenly went out on one of the first really cold days in December--great service for a fair price.

Excellent! The best I could have asked for. He had my AC running in under 3 mins. Extremely kind and professional. If someone is combing out to work on the home it's always nice if they're friendly and easy to be around.

I would highly recommend this company every single time. I'll never use anyone else!

Absolutely TERRIBLE service!!! I noticed my air conditioning units were not cooling as efficiently as they should, so I requested a technician to come and diagnose the problem. When I scheduled the appointment, I was asked what the problem was and I clearly explained it. The technician comes and asks what's the problem? This shows a lack of communication between the technician and those in customer service. Secondly, he would NOT look at the units unless he spoke to me, the owner. The customer service rep should have made it ABSOLUTELY clear that I needed to be present if this is the case. I had to work and I asked my caretaker to be present on my behalf. I never had an issue with this from other home service companies before, so this is just ridiculous. Lastly, all the technician did was look at the units and say they're too old. He did not bother to open it, check inside, or anything like that. Our units are 18 years old, and although they are not the newest, I know that units can last at least twenty years with the proper maintenance. Just simply stating they're too old without giving any further diagnosis or explanation is absolutely appalling. This company is highly unprofessional and I recommend you take your money elsewhere!

EDIT: I was already aware that there would be a $59 service fee PER unit when I scheduled the appointment and I confirmed that was alright. Listen again to the phone conversation if you can. Your technician also would not have known it had been maintained in the past since your technician DID NOT touch them at all! He simply said it was TOO OLD and did nothing further to diagnose the issue. I could have done that myself for FREE! I have already found another company that was able to diagnose the issue and already fixed one of the units RIGHT away. Again, do NOT waste your money on this company.

Had my hot water heater maintenance done by XCompany which caused a leak on the pressure valve. I was told it would have to be replaced at a cost of 1,800.00 - I got a few more quotes until the price went down to a couple around 1K, including Safe Dry Out.
Safe Dry Out is the only one who bothered to ask what was wrong with the water heater and suggested it could be fixed instead. I went from having to fork out 1,800.00 to only spending 150.00
Mike could have easily gone with the rest and said the only solution was to replace it. This to me shows integrity and honesty. The quality of work was excellent and, to top it off, he was extremely patient with my 80 year old father hanging around. Thank you Mike!
Will definitely call Safe Dry Out for any future plumbing needs.

They did a great job for me. He was so nice and walked me through everything. He even took video to show me what was happening in my attic.

I contacted Cooler Tymes based off of their Yelp reviews.  We had one of our A/C units stop cooling yesterday.  I had my wife contact this company today.  The technician, Mike, came out and my wife said he was very polite and professional.  

After checking everything out he told my wife the TEV or (TX Valve) was clogged and needed to be replaced.  He quoted us a repair (with parts) at $595.00.  My wife told him she would talk to me.  After she called me I said that seemed high and I wanted to discuss with Mike.

I called Mike and asked him what the price was based on.  He went into his industry jargon.  I think they do this to make our heads spin.  I really do not need to know the psi of the Nitrogen he will be using, but he certainly let me know.  I told him I would talk to my wife and get back to him.  Then Mike offered me a deal.  Straight up $500 to fix the unit.  Had to be cash though.  I told him I would get back to him.

I was working and talked to my wife about 30 minutes later and she said she spoke to Mike again.  Now he was offering to fix everything for $400.

So...$595, to $500 and then $400....

Hmmm...sounded sketchy.  It was.  

We called another company and they came out.  Not only was the TEV (TX Valve) not needing to be replaced, but he said that was a scam that some companies use.

He checked the clog and cleared it.  Did a full system check.  Price?  $50.  With tip it was $100.

Very disappointed in what Mike from Cooler Tymes tried to pull on us.

I am all for a company making money for services rendered; however, when the drop the price $200 in 1 hour it seems shady.

If you use these guys, I highly recommend you do your research.

I requested service on yelp and Suttle Air Was the first to respond late one Sunday evening. I booked an air vent/ dryer vent cleaning and they came out a few days later. Chris was the service tech and was super friendly and professional. He did a thorough job and walk me through the whole process. Thanks for the wonderful customer service! It was a great experience and I highly recommend Suttle Air!

I have been a customer since 2018 for fall and summer checks and great support.  However I had prepaid our spring/summer check for this year and scheduled our check for the first part of June. They called and said they were sick and they would call and reschedule. No call so I called and no way to leave a msg, mailbox full.  Was trying to stay supportive of the time and wait but I will move on to another company and learned my lesson of prepaying a service.

I've done business with Baker Heating & Cooling for 7 years.  GREAT Customer Service.   Had them install my new units last October 2021.  Very happy with the install and the quality of the units.   Highly recommend  

Margie Cornelison

Tom was great, called him at 3:45 on a Friday and he helped me find the best solution.  I didn't hire them, but would be at the top of my list.  He was intent on getting me the best solution not just selling product.  

I was looking for a mini-split but sounds like moving ducts on my existing central air is the best choice.  

Thanks Tom for pointing me in the right direction, even if that isn't a sale for your firm.   I appreciate great customer service and honesty.

Our central air went out when it was 113 out. JP and his team took fantastic care of us. They were reasonably priced and prompt. They made time for us in the middle of their busy schedule when other companies wouldn't. They checked on us for days after and were so personable and friendly. Best customer service experience I've ever had!!!! Highly recommend!

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

My previous HVAC company checked my unit and told me nothing was wrong it was just hot.  Well, that is not an answer so I had to look elsewhere.  Very pleased to meet Gerald with AirZona.

These folks were polite and informative over the phone, on time for their appointment and thorough in explaining their findings; in my case, I needed to purchase a new A/C unit.

Gerald explained some of my options and what he would do in my situation then gave me a price.  When your A/C unit goes out in the summer, all you really want is to have it fixed so you don't shop to find the best deal.  However, the price quoted was about $2,000 less than I had paid 11 years earlier so I was very content to proceed.

Two days later AirZona installed my new Trane unit and I am pleased that everything is back to normal.  Gerald and his team were on time, professional, polite and clean.  We have already told friends of our experience and will be  referring others to AirZona in the future.

Our wall unit gas heater wasn't working.  Ray responded quickly, scheduled an inspection, showed up on time, repaired the heater, and charged a reasonable price.

I called Kyle on Saturday at 11am, my tenants called me that the AC was not working I did call him and he was able the come the same day between 1pm-2pm. I was surprised that he responded to fast and was able to come and fix it  the same day. I was lucky since it seems like he mostly works  in the West Valley and my house was in Glendale.The cost of service and the parts were a little higher than I expected but I am not sure because it was repaired so fast.

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