Best Businesses in Phoenix, AZ

I can no longer recommend Jaycox. Most recently, I had them out as my air conditioning wasn't working. It turned out to be my thermostat (a Honeywell from 2004 that allowed four intervals of programming on each day of the week). In less than 10 minutes, the technician installed a Honeywell FocusPro 5000. I was surprised to learn the new thermostat only allowed one setting. He said they used a one-setting thermostat as a more complex thermostat was often too confusing for their Sun City customers. I noted I would not be able to super cool; he said that I could super-cool by changing it manually. I noted I would have to be home and awake at all the times I want the temperature to change.  He said he had an Ecobee programmable thermostat at home and liked it a lot. Then came the bill: $69 for the service call, $180 for the one-setting simple thermostat and its installation = $249.

Later, I started investigating prices and was shocked at how low one-setting non-programmable thermostats are. I called other HVAC vendors and also checked out sites like CostOwl that described what one should pay for various thermostats and their installation. Interestingly, I found the FocusPro 5000 on Alpine Home Air for a retail price of $57.72...I also found it lower on Mercari, but that is not a dedicated AC site. I noticed that the box the thermostat came in was dated 2013.

I called Jaycox and inquired about the cost of labor: $110/hour. I asked what the breakdown of labor and materials was for the thermostat installation and was told there was none; it was a flat fee for the item and the install. I twice talked to the service manager who said I could pay more to cover the cost of having an Ecobee or whatever thermostat I wanted installed.

After thinking about it, I told him I didn't want an Ecobee, rather something like I had before. I told him I felt taken advantage of in terms of pricing, and that I felt Jaycox has changed. He suggested I talk to the owner, Patrick, so I left a message. Patrick called me just after 7 a.m. when I was dead asleep. I asked if we might talk later when I was alert. I called again and left a message, but didn't hear back from him, so I tried calling again another day in the 0700 hour. I was told he would be paged (that surprised me). I never heard back.

Additional Notes:

I also asked the tech that put in the thermostat for an air-conditioning bid. He asked me the square footage of my house. On looking at the unit, he was surprised it was a 5-ton and asked if I had cathedral ceilings; I noted I have 9-foot ceilings. He said that was why a 5-ton was there and needed. I asked about a comprehensive exam, and he said there was no need as it had previously been done by the builder and their engineers. I had indicated a comprehensive exam was important to me in bidder selection. I specifically asked about an energy efficiency exam and he said it could be done after the AC install and they would often throw it in. He didn't look at any other items, and quickly gave me a bid.

I think I would prefer a comprehensive exam and efficiency upgrades *prior* to installing a new system as this could impact system size. Additionally, if the initial installers chose a system that was too large, it would be good to detect this.

I asked the technician if APS offered rebates on AC installations. He said no, that they said they were too poor. I later contacted APS and found that they do offer a rebate on qualified AC installations. --I also learned that APS offers a $30 rebate on certain smart thermostats, including Ecobee, but not the FocusPro 5000 (as it is a basic non-programmable thermostat).

It also bothered me that on another recent visit this year, the same tech told me that the price of R22 was going up and this would make maintaining my system more difficult and he suggested getting a new one sooner than later. I told him that per news reports, the price of R22 had actually been falling. He said I seemed well-informed.

Overall, it's my fault for not being diligent in vendor selection. In the past, I found Jaycox to be an economical choice. I know ownership has shifted to the kids from the parent in recent years. I have appreciated that Jaycox responds quickly to service calls. --On the other hand, as is clear from the above, I feel price-gouged on the overly basic thermostat that I have. --I understood the service manager to say that they usually carry two types of thermostats on the trucks (not sure what the other is). I got stuck with an overly basic one (one temperature only) at a high price.

I guess I am glad I learned a lesson on a smaller priced job.

After unsuccessfully tried a big company and then an independent contractor, I called Jorge and it is clear that he has a lot of experience, he promptly diagnosed and fixed the problem. He was courtous, friendly and most importantly HONEST.

There is no doubt I will recommend his company to my friends and will call him again to take care of any of my home's future HVAC needs. Thank you, Jorge!

Great response and communication- Jason supplied a through quote at a great price and offered many options. Arrived on time and was helpful!

Robert did an awesome job for a reasonable price. Good attitude, worked super hard, got it done in a timely fashion. Will definitely be using him again for anything we need hvac related. Recommend him highly. He replaced our air handler and condenser and relocated it all in one day.

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

Just new in Wickenberg and bought a condo.  Within 5 days the old air conditioner dies and who do I call?  I go onto a HVAC website and ask for suggestions.  Immediately I am contacted by Jason and he asks if he can help.
Besides coming to see if the unit can be fixed, he has Lola bring a temporary unit to get us by until we have permanent air conditioning.
Can you ask for better service?
The next day, at reasonable pricing, we are back up and running.  We chose to go with a whole new unit to replace the 30 year old unit.  Mitsubishi non-duct.  What a beautiful unit and installed by very friendly, professionals.
I would recommend them to anyone.

My AC unit looked pretty bad and I was always weary of AC companies as I always felt they will try to sell you the most expensive unit without really understanding your usage... until now. I asked for a service and started with Jeremiah who climbed up on the roof and took lots of pics. Had to break the bad news to me that I needed a new unit.

I called their offices and spoke to the receptionist and Jimmy came out to explain my options. Now it's at this point that he could've used all sorts of AC Mumbo jumbo and confuse the hell out of me. On the contrary, he really made things easily relatable and I totally understand what he was saying and more importantly was super friendly and constantly asked me if I had any questions. Once I was comfortable with the purchase, on day of install, 2 more guys Jose and Ted introduced themselves and started the work right away. You would then think well, the sales guy is no longer to be seen but not Hobaica. Jimmy came by and confirmed the order and walked me through the install process and made sure I knew I understood everything.

Now my house is a little difficult with no attic access but Jimmy made game day decisions and came up with alternative solutions to problems. Jose and Ted finished the install and went over everything and told me that they will follow up in 2 weeks to make sure all was working.

I can't ask for a better company and the incredible reputation and more importantly the honesty and professionalism of Hobaica. I will recommend anyone looking for  HVAC solutions to just call them and no one else. Great job team Hobaica!!

My parents purchased a home and needed a new unit and new ductwork. LRG did a fantastic job. The pricing was fair and the work was completed fairly quickly. Very professional. LRG is the way to go!

I highly recommended comfort experts! They were able to come out on the same day and quickly diagnosed and fixed our issue. The price was very reasonable and they were willing to answer questions and give us information. They also gave us a call ahead to let us know when they would arrive and they were right on time!

I am so happy and very satisfied with the service of Jake C. and his brother Finley of Transcend Air heating and cooling.
He came in a same day I called him,
he's very knowledgeable and told me about the cause of the issue and what to do and don't.
I will definitely recommend him and transcend to family and friends. I appreciate you Jake C.

Please give them a call.

So grateful for this company!!! Our A/C went out over a weekend. After another company came out, charged us a ton and our unit still wasn't fixed, I got a hold of K&K through Yelp.

Really fast response! I told them what the other company diagnosed our A/C with and they got back to me with a quote that beat everyone else AND they had the part we needed!! Scheduled for the next day and it was fixed! Danny even checked our other unit to make sure everything was good. I'm SO glad we found these guys!

Just got a new house with 18 year old units.  Based on my prior experience Dalen was the only guy to call.  He evaluated our needs and proposed new systems.  They were installed this week and what a difference in air flow.  As we hit 100 degrees in the valley, reliable units are a must.  The installers we neat, professional and respectful.  Jose and Daniel did a great job for us.  The owner is honest, service is timely and the employees are hard working, great guys.  You will not be disappointed with this company.

I called Monday morning during a heat wave and said that our unit was not cooling down as much as it should a hot afternoon.  They said they either could come out in the afternoon or the next day, which--considering we still had a/c and it was cool at night--was fine.  They did keep in touch (it was the next day), and I found the technician to be on-time and responsive.  (Some freon just needed to be added.)  The service call was $65 and the lb. of freon $25, so it was very reasonable.  He told me the techs work by the hour and not on commission like some companies, so they don't try to sell you something they don't need.  I definitely would use this company again.

I was given a 12-4 appointment and they never showed or called. When I made the appt I told them it was a serious issue that the problem with the air circulation could cause carbon monoxide in the home besides some other issues. I don't know how the company is rated so high.  I rate them zero stars if I could.

Both of our AC units were on their last leg, house is about 20yrs old. I got quotes from 5 different companies, many of which were much larger, lots of the larger ones sent out dedicated sales people which was kind of a red flag for me that they need to charge higher prices for all of their extra employees. I'm really glad that I found DeModica Air, Jon Jon came out the day after I called him, explained all of my options, including patching my existing units which he said he could get them to last probably another 3 years. But he recommended replacement and we are glad we went with his recommendation. He had both units replaced, along with the air handlers in just 2 days. I highly recommend giving them a shot, at least invite them to give you a quote.

A less than four year old condenser unit would not start up. Called Stay Cool and had an appointment window for 2-5 PM. At four pm i called to confirm and they said yes, but someone else was in front of me. 5:30 PM rolled around and no Stay Cool. No call, no nothing. Unreliable, unprofessional. Buyer beware.

Last month our a/c stopped working. We filed a claim with our home warranty company on a Saturday and I was so worried that we were going to be without a/c for several days. Being August, 8 months pregnant, and also having a 1 year old I was very concerned! My husband left a message on Sunday, and someone contacted him back letting him know they would be out early Monday. The communication was great and the tech who came had the part we needed on hand and fixed it right away. I was so thankful! Great customer service and no further problems, couldn't ask for better!

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

Disappointed with my 3 ton unit, makes a loud noise at start-up that can be heard in the interior and exterior of my home. Was told by my technician (Ken B.) that I had to live with it? Really, have a hard time adjusting to the sound every time it starts up...I had two units installed a
3 ton and 5 ton, the 5 ton unit stopped working on Saturday, May 11, 2019 low on Freon they were both installed on April 2, 2019. Disappointed with my sales rep. who also mentioned I would receive a SRP rebate in three to four week after installation of the two units, gave him my SRP rebate form & completed on March 31, 2019 and have yet to receive my check/rebate from SRP.  Precision was to take care of all the paperwork. (rebates and warranty)

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