Best Businesses in Phoenix, AZ

I can no longer recommend Jaycox. Most recently, I had them out as my air conditioning wasn't working. It turned out to be my thermostat (a Honeywell from 2004 that allowed four intervals of programming on each day of the week). In less than 10 minutes, the technician installed a Honeywell FocusPro 5000. I was surprised to learn the new thermostat only allowed one setting. He said they used a one-setting thermostat as a more complex thermostat was often too confusing for their Sun City customers. I noted I would not be able to super cool; he said that I could super-cool by changing it manually. I noted I would have to be home and awake at all the times I want the temperature to change.  He said he had an Ecobee programmable thermostat at home and liked it a lot. Then came the bill: $69 for the service call, $180 for the one-setting simple thermostat and its installation = $249.

Later, I started investigating prices and was shocked at how low one-setting non-programmable thermostats are. I called other HVAC vendors and also checked out sites like CostOwl that described what one should pay for various thermostats and their installation. Interestingly, I found the FocusPro 5000 on Alpine Home Air for a retail price of $57.72...I also found it lower on Mercari, but that is not a dedicated AC site. I noticed that the box the thermostat came in was dated 2013.

I called Jaycox and inquired about the cost of labor: $110/hour. I asked what the breakdown of labor and materials was for the thermostat installation and was told there was none; it was a flat fee for the item and the install. I twice talked to the service manager who said I could pay more to cover the cost of having an Ecobee or whatever thermostat I wanted installed.

After thinking about it, I told him I didn't want an Ecobee, rather something like I had before. I told him I felt taken advantage of in terms of pricing, and that I felt Jaycox has changed. He suggested I talk to the owner, Patrick, so I left a message. Patrick called me just after 7 a.m. when I was dead asleep. I asked if we might talk later when I was alert. I called again and left a message, but didn't hear back from him, so I tried calling again another day in the 0700 hour. I was told he would be paged (that surprised me). I never heard back.

Additional Notes:

I also asked the tech that put in the thermostat for an air-conditioning bid. He asked me the square footage of my house. On looking at the unit, he was surprised it was a 5-ton and asked if I had cathedral ceilings; I noted I have 9-foot ceilings. He said that was why a 5-ton was there and needed. I asked about a comprehensive exam, and he said there was no need as it had previously been done by the builder and their engineers. I had indicated a comprehensive exam was important to me in bidder selection. I specifically asked about an energy efficiency exam and he said it could be done after the AC install and they would often throw it in. He didn't look at any other items, and quickly gave me a bid.

I think I would prefer a comprehensive exam and efficiency upgrades *prior* to installing a new system as this could impact system size. Additionally, if the initial installers chose a system that was too large, it would be good to detect this.

I asked the technician if APS offered rebates on AC installations. He said no, that they said they were too poor. I later contacted APS and found that they do offer a rebate on qualified AC installations. --I also learned that APS offers a $30 rebate on certain smart thermostats, including Ecobee, but not the FocusPro 5000 (as it is a basic non-programmable thermostat).

It also bothered me that on another recent visit this year, the same tech told me that the price of R22 was going up and this would make maintaining my system more difficult and he suggested getting a new one sooner than later. I told him that per news reports, the price of R22 had actually been falling. He said I seemed well-informed.

Overall, it's my fault for not being diligent in vendor selection. In the past, I found Jaycox to be an economical choice. I know ownership has shifted to the kids from the parent in recent years. I have appreciated that Jaycox responds quickly to service calls. --On the other hand, as is clear from the above, I feel price-gouged on the overly basic thermostat that I have. --I understood the service manager to say that they usually carry two types of thermostats on the trucks (not sure what the other is). I got stuck with an overly basic one (one temperature only) at a high price.

I guess I am glad I learned a lesson on a smaller priced job.

Jorge Flores HVAC has fantastic team that can be counted on doing excellent work at good value. My wife and I have experience that Jorge always delivers exceptionally on HVAC installations and  service. Jorge installed two TRANE HVAC at different homes over the last 7 plus years with no issues. I highly recommend Jorge Flores HVAC for maintenance and new installation.

Had a great experience with Northern air. They came and worked with me on a project converting a garage in to a work space. Jason was super communicative. Gave me good info on the best path to take. Cody came out to so the install, he was also great, ran in to some unexpected challenges but handled it like a pro. Jason followed up after the job was complete to remind me that if I have any issues to reach out and they would take good care of the work and any issues that arose. Perfect customer service and you can see that as it's reflected in the ratings! Big respect for running your biz the way you do! 10/10

Robert did an awesome job for a reasonable price. Good attitude, worked super hard, got it done in a timely fashion. Will definitely be using him again for anything we need hvac related. Recommend him highly. He replaced our air handler and condenser and relocated it all in one day.

Very helpful and honest company. They were able to complete the requested work very quickly. I would definitely use them again.

We thought there was something wrong with our AC, but they came out and checked it for quite a while actually. Our AC units were fine and they didn't charge us a thing. And this was during the high heat of the summer!

We have been customers for over one year. The first time I called the ladies were so kind, polite and helpful. They wore a smile in their voices.
I called recently to ask about their plumbing and electrical services and spoke to Naomi.  She was delightful.  She answered all my questions and was happy to repeat some of her answers. (Getting older can be challenging!). She resolved an error involving our scheduled service calls for our AC quickly and efficiently.  Talk about having a smile in her voice, Naomi had one hands down!
Excellent customer service is so critical yet so seldom found these days, but Naomi and Hobica are customer service champions.  

E. Lewis

My parents purchased a home and needed a new unit and new ductwork. LRG did a fantastic job. The pricing was fair and the work was completed fairly quickly. Very professional. LRG is the way to go!

Trevor was very professional and the company was very upfront with charges.  I'd recommend them to anyone looking for HVAC needs.

I am so happy and very satisfied with the service of Jake C. and his brother Finley of Transcend Air heating and cooling.
He came in a same day I called him,
he's very knowledgeable and told me about the cause of the issue and what to do and don't.
I will definitely recommend him and transcend to family and friends. I appreciate you Jake C.

Please give them a call.

If I could give 10 stars, I would!! The A/C at my rental property quit working and so I reached out to K&K, along with four other companies. Danny was the first to respond, and was able to go out to property for quote within hours of me reaching out. He also went out of his way to install new A/C the next day, accommodating my tenant who had been without air for days. Great communication, on time for install, and over very customer focused. Finally, since money does matter to all of us, he came in with the lowest quote ($500-3000 less than some other A/C guys quoted). I would definitely recommend using K&K....

Very professional, solid follow up,  punctual, and all around great service.  Owner was great over the phone and the service tech was great.  Only minor disruption was that they said they didn't take Amex, but then ended up accepting it when I told them that was my preferred method of payment for all of my spending.

I have an 11 year old unit that has a bad compressor and was quoted by another big name company that it would cost me $3000+ to replace but that they recommended an entirely new unit for $11000+ with a very demeaning sales person.  Due to such bad experience I started calling other companies to get comparable prices for both services to make a more informed decision.  Mind you this all happened on a Sunday.

When I called Accutemp, they were super helpful and very profession.  They took the time to give me advice over the phone and help me understand the pros and cons to replacing the compressor vs getting a new unit.  Their quote of $6000 for a better unit was considerably cheaper than the lower end unit from the other guys at $11000.  Their quote of a new compressor was lower as well.  I appreciated the honesty, sincerity and the guidance and would highly recommend this company to anyone having HVAC troubles.  Thank you AccuTemp for your professionalism!

Through our experience, we did get the big name company to beat the price quoted by AccuTemp, as well as pay for our two night hotel room stay due to their technician's previous incompetency.  Even though I truly would have rather had given my business to AccuTemp, the 10 year warranty package the other company gave us for free couldn't justify me telling them to go jump off a bridge so that I could use the more reputable AccuTemp co.  

Please do not hesitate to use this company.  If I could travel back in time, I would have started with AccuTemp from the very beginning.

Joe was super helpful with my water heater emergency leak. Customer service was fantastic!

Both of our AC units were on their last leg, house is about 20yrs old. I got quotes from 5 different companies, many of which were much larger, lots of the larger ones sent out dedicated sales people which was kind of a red flag for me that they need to charge higher prices for all of their extra employees. I'm really glad that I found DeModica Air, Jon Jon came out the day after I called him, explained all of my options, including patching my existing units which he said he could get them to last probably another 3 years. But he recommended replacement and we are glad we went with his recommendation. He had both units replaced, along with the air handlers in just 2 days. I highly recommend giving them a shot, at least invite them to give you a quote.

A less than four year old condenser unit would not start up. Called Stay Cool and had an appointment window for 2-5 PM. At four pm i called to confirm and they said yes, but someone else was in front of me. 5:30 PM rolled around and no Stay Cool. No call, no nothing. Unreliable, unprofessional. Buyer beware.

Last month our a/c stopped working. We filed a claim with our home warranty company on a Saturday and I was so worried that we were going to be without a/c for several days. Being August, 8 months pregnant, and also having a 1 year old I was very concerned! My husband left a message on Sunday, and someone contacted him back letting him know they would be out early Monday. The communication was great and the tech who came had the part we needed on hand and fixed it right away. I was so thankful! Great customer service and no further problems, couldn't ask for better!

I was having a tough time finding someone to fix my Midea Air-handler, as it is not a common brand of A/C.  When I called 1800Plumber+Air, Ben answered the phone and listened to exactly what the issue was- he took down the model of my unit and actually talked through the repairs with his tech before sending him out.  The other companies I called (Goettl and George Brazil)just have an answering service and they do not relay any important info to their techs, thus having them show up only to say they could not fix it or find parts.  
Ben listened to my issues and the awful experiences i had at the other places and said he would take care of it for me and that the tech he was sending, Travis - was the best.  Travis showed up and quickly fixed my A/C (needed a new control board) and only charged me half of what the others said a new board would cost if they could find one to fit my unit.  I will never call anyone else again but these guys for plumbing and A/C!!!

I have been doing business with this company for 2 years. When I bought my home, I knew the air conditioner was going to need to be replaced pretty soon because it was 17 years old. They came out initially for maintenance of the unit. I had them clean and tune up the system, clean the ducts, and install an air scrubber. They didn't upsell me on the duct cleaning or the air scrubber, I asked for these services. They have come out a few times since then for routine maintenance. This last time I decided it was time to bite the bullet and get a new unit before the summer hit and chance it finally dying when the temps are 115+. They gave me options and explained what the differences were and let me choose which one I wanted to go with. Scheduling the install was quick, I had an install appointment within 2 days.
They day of installation, Wayne & Mike arrived with the new unit. I am not a fan of having unknown people in my house, so with that being said, I have to say that these guys were great! They both came to the door, introduced themselves, and shook my hand. I showed them where the thermostat was. I was told what they would be doing, and they went to work. They were quick and efficient, very polite, and professional. They showed me how to work the new thermostat and left me with the paperwork. I am very pleased with the service they provided. Precision should be very proud that they have these guys working for them!
So far, my new unit is amazing! It is so quiet compared to the old one, and I have no doubt that if any problems arise that Precision will take care of me. Thanks guys for the great service, you definitely have me as a loyal customer.

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