Description
Did your AC break down because of the record-setting temperatures? Do you need a new heating system before winter hits? Call Cool/Hot Guys AC for premier HVAC assistance. We repair, replace and install new heating and cooling systems in Scottsdale, Arizona for both residential and commercial purposes. Don't wait until your system fails. Call Cool/Hot Guys AC right now for the quality assistance you deserve.
HISTORY
Established in 2010.
At Cool/Hot Guys, we put our customers first and are always willing to come to the rescue whenever needed, no matter the time or day. Our commitment to being available 24/7 ensures that you aren't left without heating or air when you need it the most. Air conditioning is a big part of what we do because the extreme summer weather in Arizona means you need an AC unit that can handle the record-breaking temperatures. Trust that we'll install, repair or replace your AC correctly so you don't have to worry about your unit breaking down in the hottest months of the year.
ABOUT BUSINESS OWNER
As the owner and founder of Cool/Hot Guys, Joe has over 20 years of experience in HVAC repair, replacement, and maintenance. He has worked as a Union-certified elevators mechanic, in residential exterior siding, wood and metal working, and currently has over 6 years specializing in heating and air conditioning in Arizona.
SERVICES
A/C Repair, A/C Installation, Heater Installation, Air Duct Installation, Commercial Services, System Maintenance, Emergency Services, Thermostat Repair, Heater Repair, Air Duct Repair, Gas Furnace Installation, Residential Services, ,
Reviews
I have been a residential Realtor in the Phoenix area since 1995 and have had a number of companies I worked with in the past. Since I have met Joe he has been my number one and ONLY go to person for anything HVAC. I trust Joe implicitly to the point that I allow him to service my rentals without having to have my management company contact me in advance to approve any costs. I have referred Joe to all my clients as well as friends and other Realtors. If you are having issues with your heating or cooling, give Joe a call and find out why all his customers are cool!
I highly recommend this company. The owner is amazingly knowledgeable, fair and honest. If you need repairs, or a new unit you will not go wrong calling this company first.
Our air went out Saturday evening, and the owner actually came out at midnight to fix our unit. He diagnosed the problem in minutes and repaired the unit. He didn't even charge us because it turned out to be a simple issue. I can't give this company enough praise. Very pleased at the service.
Esti S.
07/02/2022 12:00:00 SA
Our AC was not cooling below 80. I did call Joe in the morning he called 30 min later and told me his technician, Julio will come between 2-5. His tech arrived at 2 worked for 2 hours, our AC needed lots of Freon which got very expensive and Julio had repaired a leakage. AC is working well and the house is cold again. outstanding service, the same day. They do not charge for service call they come and check the problem and its up to you if you want them to repair or call another company, no pressure!!
Lori G.
08/02/2022 12:00:00 SA
My air conditioning went out Friday night of Memorial Day 3 day weekend. Was referred to Cool hot guys by my brother. When I called they assured me they would come out sometime Saturday, late afternoon. Being a 3 day weekend I was thrilled at the quick appointment. Julio ended up coming at 1:00 a.m., which I didn't mind as I wanted unit fixed. It was a no contact service call. He called me from the roof with the diagnosis and cost and promptly fixed it. He was quickly on his way and my air was fixed. The owner called a couple days later to get my payment. I recommend this company for quality performance and professionalism. Everyone I dealt with was informative and kind. Price was great too.
We used this company to inspect AC prior to our purchase of a new home. Due to a miscommunication from an ambiguous invoice and request for further documentation, I received this response from the owner. I am just so hurt that I was treated this way...
Amanda, your complete lack of knowledge and understanding of this matter has completely eroded my patience. This is the last email I am writing in this matter. You can either call me and I will explain your incompetence to you or (and I would really prefer this second option) your clients can call me and I will explain it to them.
Thank you,
Joseph L. Bua
Julio did a great job diagnosing the problem with my A/C. Very thorough. Explained everything well. No upcharging. Great customer service. I highly recommend. Came to fix the A/C unit the same day I called.
Tom K.
12/10/2022 12:00:00 SA
On Saturday morning my ac unit stopped working properly. I saw the great reviews and called the cool/hot guys and talked with Joe. He arrived shortly after noon and checked out my ac unit. He took the time to explain to me how everything worked and what he was doing. I told him my thermostat was not working properly and he re-calibrated it. The ac unit began to work properly and he said he thought it was just a glitch and everything was okay. He did not charge me. I tried to pay him for the trip out, but he said he didn't have a trip charge and he really didn't do anything. This guy is honest and terrific. I recommend this company and I am using them from now on.
Can't say enough positive things about our experience! With a high of 111 degrees and our thermostat totally shutting down after hours, Cool/Hot Guys was my third call and the only one who was helpful. He made it out within a couple of hours and was communicative along the way, knowing that there was weather coming in and our service call couldn't be completed if it was raining. He showed up within the estimated time and quickly found the problem which was a melted part due to poor installation. He truly seemed to charge us the bare minimum and did not take advantage of the situation. I will definitely use him in the future for any other HVAC needs and also recommend to anyone in need.
I just can't say enough good things about Joe and his company. Again, AC went down. I assumed it was the startup capacitor. Joe was extremely quick to respond and had the problem resolved. It is just so very difficult to find a service company that is at the very top of their game yet can still be kind, honest and fair. Thank you for running your business with spirit and integrity.
Greg G.
09/06/2021 12:00:00 SA
We've use Cool/Hot Guys AC several times over the last two years. Joe is awesome, trustworthy and very nice. We have two older units, mismatched, confusing thermostats, blown caps, etc. He shows up on time, knows what he is doing, and charges very very fairly. This company, and Joe, have the highest ethical business practice. Need AC work?: definitely use this cool hot guy
What a great experience I had with these guys! My real estate agent unfortunately had my AC units removed and had damage left. I was living thru the early hot temps this year and staying in the home. Jason found out when I called that I was living in the heat and came for an estimate within the hour. Two weeks later I had brand new Trane units and handlers put in. This estimate was the best I received out of 3 others. They don't make commission so they were very honest. Pedro came out and put my new units in and fixed all the damages and made it look and feel great in my home. I am now nice and cool and happy! Thanks Cool Hot AC guys! You acted on it quickly and understood the importance of this and took care of me quickly. I also have a five year warranty and ten year of annual visits :)
Joseph B.
06/02/2022 12:00:00 SA
Needed completion done during the inspection (real time-crunch) - timely, thorough, friendly and great documentation. Competency was a requirement and had a deadline - I am really glad I went with Cool/Hot Guys AZ. We'll use them again in the future and tell our friends. Thank you!
I learned about this company through a referral through pickhvac.com. As messages poured in from 4 companies, Cool/Hot Guys quickly stood out as their sales rep, Jason, said in a message that he didn't have to schedule an hour appointment for an estimate; but, could work over the phone. That meant a lot as time is precious and we could work numbers fast. It did take some knowledge of my current system capacity, installation, and more, which I have. Nevertheless, with that data, he was able to provide me with an estimate of leading Trane options in perhaps 20 minutes over the phone, including this years models vs. last years, 3.5 ton vs. 4 ton, and single speed vs. 2 stage compressor. He quickly followed up with a written quote, which was substantially lower than some contractors and included 5 years maintenance. Upon accepting it, he came out to check that the layout was as I reported and to scout the installation procedure. The installation went smoothly and they quickly patched an expanded opening in the drywall needed to fit the units in the attic.
Kimmie W.
06/03/2022 12:00:00 SA
Super responsive and informative. The guys that came to check my AC unit explained all my options.
Ray K.
07/02/2022 12:00:00 SA
Cool/Hot Guys are the best HVAC company in Scottsdale in my opinion. Great service at a great price! Highly recommend for your AC needs!
Laurent K.
09/01/2021 12:00:00 SA
I asked Joe to service my house - diagnose, checked all the 4 units, changed 2 capacitors. He was very pro, fast and reliable. He doesn't push at all for unnecessary and give good tips. On top of that, he is super friendly! 5 stars.
Joe has saved me on multiple occasions when my old AC gave out. I've always been impressed with how reliable he is. After years of waffling, I finally decided to get a new AC unit. They were so quick and made the experience painless. I fully trust these guys. I've used cool/hot guys for years and I'm so glad I found them. Genuinely friendly cool dudes.
Sal M.
08/08/2021 12:00:00 SA
After calling multiple 24/7 HVAC companies on a Sunday morning 08/08/21 for a service call, I was placed on future appointment schedules or received no response back. However I did receive probably the best response and customer service from The Cool Guys. The service tech asked for my location and trouble we are experiencing. His response was I'm down the road heading to another service call and can be by in 5 minutes. What? Exactly! When the tech arrived he went to work and had our unit up and running in the matter of 10 minutes. I'm very appreciative of Joe and the work he did. Great attitude and overall excellent customer service. Thanks for fitting us into your busy schedule.
This weekend, my A/C unit started blowing out warm air around 9pm. I called the company number and Joe called back within 30 minutes and said he could come out the following morning to check out the issue. After evaluating that the compressor wasn't working and that I needed a new unit, I was provided a quote for a top of the line Trane A/C unit that was more competitive than all of the quotes I received (4 other companies). Coupled with the fact that they could come out the very next day to replace the unit on my roof was much appreciated!
The crew showed up early, and finished the task in great time.
Amazing customer service, price, and execution! I'm happy to recommend and use them for all future A/C needs.
Joe went the extra mile to help me! He is smart, quick, and easy to work with. He's now my guy!
If I can give Joe more than 5 stars I would. Our AC was not working and it's over 100 degrees here. We were desperate for someone to come out and I contacted multiple companies and none could come out on short notice.
I called Joe and he arrived within the hour. He was able to repair the AC right away. You can tell how knowledgeable he is about the AC system. We had a few questions for him and he answered everything thoroughly and prevented us from making some costly mistakes with our house.
Thanks Joe! We would be suffering right now without you!
JOhn M.
03/02/2020 12:00:00 SA
Great pricing. Great units. Install was flawless and we are extremely satisfied with the price and service! We have been recommending them to everyone we know.
We held out and did our entire system during the off months. It was perfect!
Joe came out to inspect my A/C system since it has been underperforming for the last month. I wanted to make sure there wasn't a larger issue and that the system has just hit its max with this heat. I had called two other companies that weren't even willing to come out.
Not only did he come over the same day, but since there were no issues with the system, he didn't charge me anything. And he ended with, a very sincere Do you have any more questions?
That last part is what really caught my attention. At 2:30 in the afternoon mid-August, having not made any money on the call, still seeing if he can provide customer education. Very rare to see that kind of professionalism, and it was deeply appreciated. He certainly won me as customer.
Joe was recommended by a neighbor, could not have been happier, Joe is friendly and easy to talk to, very responsive, showed up as promised (same day), was very knowledgeable, was HONEST and charged a very fair price. He showed me the bad part and told me why it failed, the last guy installed it incorrectly and charged me over $700.00 for what should have been an easy, inexpensive fix. I would Joe give 10 stars if possible, I will never use anyone else ever again!
Mike C.
10/02/2021 12:00:00 SA
I never write reviews but Joe was so great I have to let others know. Super honest and great integrity. I will only call him on any future AC needs. He way exceeded expectations. We had had another company look at our AC unit that was down said it would take about $2400 in labor to fix a part that was under warranty. I wanted to get another opinion and called Cool/Hot Guys AC. Joe came in and quickly diagnosed the issued that did not even require any noticeable work. If you want someone that knows what they are doing and also very ethical, call them.
Jon G.
06/07/2021 12:00:00 SA
Called Cool Hot Guys for an AC inspection of a house that was for sale. Boy that was money well spent! Joe looked over each AC unit, tested the units, checked the electrical and inspected the air handlers. The units were older and had numerous issues. One unit had 410 and R22 Componets in the same system - a definite no-no. Joe was very honest and direct and shared his findings with the homeowner, which resulted in a negotiation in price. Saved me a giant headache and $!
Amanda C.
09/03/2019 12:00:00 SA
I am extremely impressed with this company. We had our AC unit go out and within 30 minutes of calling Joseph was at our house and fixed our unit. He was knowledgeable, friendly and helpful and there was no call fee, no emergency fee and no up-charging.
I highly recommend this company and Joseph!!
I hardly ever write reviews. The service has to be extremely poor or good make it worth my time. Cool/Hot Guys Heating and Air were amazing. There were honest, timely and performed amazing work. Our AC went out at the tail end of the record setting Phoenix summer of 2020. They were able to replace our entire AC with a Trane unit for thousands less than competitors. I'd recommend them to anyone who is either experiencing an emergency in 110+ temperatures or looking to replace their unit as part of scheduled maintenance.
It was the hottest day of the year at 116 when my AC unit stopped working. This is the nightmare we all have and for me it came true on Sunday July 12. I called all the big companies and nobody would come out. Even the company i purchased from said i had to wait. I scrambled through the internet and found Cool/ Hot guys. I crossed my fingers and dialed the number. Less then 3 hours later my AC was working . I want to thank this company for coming out on a Sunday to take care of my AC issues. I highly recommend these guys. They really saved the day on this one.
I started going down the list of AC companies trying to find someone to help me out with a thermostat issue. I am so thankful I stumbled upon Joe. He was so kind to assist my dad and I in a pinch. He earned my business for any future AC issues and I will definitely be referring him out!
R M.
08/04/2021 12:00:00 SA
Outstanding service! We have had Joe come over to the house several times for our air conditioner. Each time he quickly corrected the problemS. He is really the best!
I've been using Joe at hot guy cool guy for three years. I recently in June had him replace my twenty one year old HVAC system with a brand new unit. I give his name out to everyone.
I really can't say enough good things about Joe and his crew. Joe is super responsive, they show up when they say they will, and they do the job right for a fair price. Most recently I used them when I needed a new coil in my A/C. My unit looks tidier now then before they started, and it even seem to run more quietly. The A/C certainly works better!
Steve M.
08/11/2020 12:00:00 SA
It's really hard to imagine a better experience than the one I had tonight. My AC was blowing warm air. I called Hot/Cool Guys at 6:30, hoping to have someone come by tomorrow. Joe called me back less than 5 minutes later. I explained what was going on and he said that he lived nearby and would stop by on his way home. I told him that tomorrow would be fine, but he insisted.
He showed up about 20 minutes later, went up to the roof, and checked things out. He spent about 15 minutes on the roof, reset something, and it came back on. We spent a few minutes talking about what might have gone wrong, even though he wasn't able to identify anything specific. He told me that if it happened again, just to give him a call and he'd swing by. When I tried to pay him, he said that there was no charge for a call and, since he really fix anything specific, there was no charge. When does THAT ever happen??
It was so great to find an honest guy for something as important as my AC system. I am very grateful to have found this company and will be both using AND recommending them in the future!
Joseph is the person to call if you need your AC serviced. Honest, on time, and very fair prices!
Knowledgeable, honest, hard working, timely and dependable. We recommend Joe to everyone!!!
Lisa B.
05/05/2020 12:00:00 SA
LOOK NO FURTHER! -FOUND A GEM in a sea of Bamboozlers! I feel like I found someone who takes pride in their work & doesn't over charge for it. Joe was COOL (so nice & knowledgeable) - I was HOT (no AC). He's THE GUY. Joe took care of my problem. He took time to talk things through with me, in a very honest manner, provided a very decent price, & knows what he's doing. If you're looking for someone to TRUST with your system ...AND your money- call him. (We all know what a rarity that is nowadays)!
I called Joseph at 11pm on a Sunday night - it's July, and my ac is not working. Nicest guy ever, it was a 15 minute call where he talked me through the possible issues and estimated costs.
I'd mentioned I'd just moved and have a home warranty. He said I'd definitely want to go through them as it'll be much cheaper, but he offered to come take a look anyway (no cost) so I'd be well informed for the warranty guys and could avoid unnecessary upsell.
Joseph came first-thing Monday morning, calling me from the roof, with specifics to tell the home warranty people. I'm sooo grateful for his help and he did all of this at no cost. The day my warranty ends, he will be my ac guy forever.
Nadia B.
08/05/2019 12:00:00 SA
WOW!!! This is an incredible company/service! Our AC stopped working over the weekend and Joe came out to our house at 10pm to fix it! Turns out it was incorrectly wired so he fixed that and fixed our Nest adjustment real quick and didn't charge us and refused to take any money since he didn't replace any parts. We were beyond grateful since we have 2 small kids and wouldn't have survived the nights heat since it's triple digits! Thanks sooo much Joe! We will definitely recommend him to all our friends and family. Honest, reliable and extremely knowledgeable. Best service.
HANDS DOWN the best AC guy in AZ. Came out within 20 minutes of me calling. Found that there was nothing major wrong, just a small quick fix. Did not charge me for the visit. I offered to pay a service visit fee and he turned it down. He stayed and gave helpful tips on my AC unit and energy efficiency. Joe is an awesome all around dude! He has my business for life. A++++
Love these guys. They really are cool. Every question that I had, and I had a lot, was graciously, thoroughly and expeditiously answered. But what I really love is my new unit; it's a butte ; ) Thanks much Joe, Jason, Antonio and Pedro! Oh yeah, can't beat the value. I got 4 different quotes before selecting CHG.
Dalia D.
07/12/2019 12:00:00 SA
Joes is the absolute best in the valley. After vacating my condo for the summer I came back to a hot boxes unit. I called several 24 hour companies who falsely advertised their services. Joe showed up in 20 minutes. Explained my AC malfunctions And had it cool in 20 minutes. In the middle of the Night id already planned to book a hotel but couldn't be happier to stay at my own place. Joe was professional, officiant, and an expert at his job. I can't stress enough how thankful I am. Nothing like driving for 24 hours and coming home to a 117 degree home. Don't look any further. Call joe! He's brilliant.
Micaela S.
10/03/2020 12:00:00 SA
Exceptional service! I've had Joe out a few times for various HVAC problems. Very knowledgeable!
Joseph was amazing! He knew right what to do to solve my A/C problem on the phone, unlike the last guy from another company that came out last year. I had water leaking in to my tub for a couple of years. Problem solved finally. I have his number in my speed dial now. He is very personable, timely, and dependable.
M K.
08/12/2017 12:00:00 SA
Such great customer service! I called on a
Sunday about having an AC unit checked out and they were able to squeeze me in for Tuesday, in the summer! Joseph was so friendly and thorough, I already recommended his services to a friend. In the valley of the sun, it's really hard to find good and honest AC repairmen- thank goodness the Cool/Hot guys is one of them!
Travis B.
06/04/2017 12:00:00 SA
Excellent! The best I could have asked for. He had my AC running in under 3 mins. Extremely kind and professional. If someone is combing out to work on the home it's always nice if they're friendly and easy to be around.
I would highly recommend this company every single time. I'll never use anyone else!
Air conditioning decided to stop working when Arizona really started to heat up. We called Joe around 10pm on a Thursday night and he was at our house very shortly. He immediately got to work and realized the primary problem was the condensing fan motor was shorted to the ground. Since we are in a rental, he gave us options and advice.
You can immediately tell that Joe is a very sincere and genuine guy and we still are very thankful for his service. We would give him a million stars if we could and definitely will recommend him to everyone!
Charles S.
07/12/2019 12:00:00 SA
Legendary. Came to visit my girlfriend from the cool coast and not used to this desert heat. Her AC was down and we felt like huevos rancheros. Called Joe, came by within 20 minutes, diagnosed the problem in 5 and repaired. We now don't have to throw ice at each other. Thanks Joe!
Unbelievable service! Honest and always shows up! Always extremely great prices. Joe is one of those rare service contractors you can believe if he tells you need a new part or repair. Never an up sell.
Joe and his team did a great job this week! We had 2 AC units replaced. He is honest, fair, personable, and trustworthy. His team showed up on time, cleaned up after themselves, and were very efficient. He evaluated our situation and took into consideration feedback that we provided. I highly recommend him!
Joe is amazing, very professional, honest and trustworthy, he came in at 8 pm on a Monday (true 24 hr service) and repaired the AC in 5 minutes and was very knowledgeable. I would definitely highly recommend him for any AC issues.
Zachary E.
09/03/2020 12:00:00 SA
I got 5 or 6 quotes. Joe's was the best price and it turned out to be the best service and install too. After we settled on him he completed a complicated condo install with a crane in just a couple days. He was super easy to get ahold of, honest, and easy to work with. The installers were also very friendly and efficient. I was super impressed!
This is the best service ever! Found this company, Joseph, and what a nice honest and upstanding young man. If you value these qualities in a person, or even more surprisingly, a home service bussiness, give him/them a call. You will not regret it. They are my go to company from now on and my recommendation for anything HVAC.
I have used Cool/Hot Guys Heating and Cooling several times and Joe never disappoints. I have peace of mind knowing he'll diagnose the issue and fix it competently for a fair price. He's the absolute best!!!
Excellent price and service. Did everything as promised and could not ask for anything more. They communicated well and the install was flawless and expertly done. I am definitely a customer for any needs in the future.
If I could give Joe and his team more than 5 stars I would. My AC went out on a Sunday when it was 116 degrees. I had scheduled another company to come Monday and they didn't show up. I called Joe on a Monday night around 8pm and he was at my house within 15min. The unit was old and needed to be replaced and he was able to call around and get me a new unit installed the next day. He understood I had a tenant living in the home and was also scheduled to leave town. He explained all the differences in the units and is very knowledgeable & honest. He went above and beyond to make sure I was all taken care of. His team is just as amazing from the guy he had come out with him to the install team. Moving forward this is the only HVAC company I will use.
I own a hair salon in Scottsdale and one of my biggest nightmares as a salon owner in the AZ summer heat came true today, my AC was out! I called and within an hour someone was at my salon and able to fix the problem. I'm so happy with the service and I will defiantly be using them again in the future. Thanks for saving the day!
I was in the construction industry for 35 years. These guys are unbeatable. You may find a little cheaper deal but you get what you pay for! Cool Hot Guys starting with Jason in the estimation department to Joe the owner and Technical side of his business wont stop till yopur happy. The installers were knowledgeable to where anyone can understand them. You will know that they will give you what they said and in a timely manor, do a excellent job and give you a better warranty than the manufacture does without paying extra. The removal and installation took less than 5 hours start to finish did excellent clean up and left me with a superb job. I know construction and these guys are the best
Dan Arnson
David O.
09/01/2018 12:00:00 SA
Friday night of Labor Day weekend and the AC goes out. We call the Goettl who has serviced us for few years and they say See you Tuesday. I go to Yelp and see 49 perfect reviews and figure it is worth a call and to my surprise there's no answering machine at 7 am its Joe the owner picking up the call. We tell our story and he says I'll be there in an hour - text me your address. A friendly smiling guy shows up, is nice to my dogs, opens the unit and says it's a capacitor and I have it and I'll fix it fast. He tells me the price and it's super fair, no Saturday emergency fee just a clean, honest person with fair prices. I'm still thinking it was a dream. We turn the unit back on and cold air starts blowing like normal.
Seriously- skip the big guys and call this company when your in trouble. AZ doesn't have enough contractors like Joe.
Joe came and fixed my capacitor in literally less than 10 minutes. Very honest and no hidden fees. Such a class act. Then I called him 6 weeks later for what I thought was a recurrent issue and he drove 25 minutes to see what was wrong. It turns out nothing was wrong and it worked on its own. I wanted to pay him for his time but he said he doesn't charge. We need more good people like Joe and cool/hot Guys! Top notch honest service.
Jeff C.
05/04/2020 12:00:00 SA
If you need someone to fix your air condition who's not gonna rip you off this is the guy to go to. Another company I called on yelps five star list wanted to charge me $1775 for a blower motor. This guy charge me $700. And he came out at 9:30 at night to do it. No hassle did a great job now I got a AC for thousand dollars less then the other company tried to charge me. The other company wants to charge you $79 just to come out and look and will not take it off if you get your air conditioning fixed. Not mention any names but you'll figure it out.
Lisa L.
05/03/2017 12:00:00 SA
I LOVE this company! Great, Professional service and quick to respond with Integrity and Condor. I work in Real Estate and need people that I can count on; Joe never let's me down.
Call him, you won't regret it!
Joe, was really nice and professional!! Reasonable price!! I would recommend him to anyone who's looking for air condition guy. You would not disappointed!! :)
Could not recommend Joe enough. Sunday night, 90 degrees in my house, pregnant wife, and in a home we bought 3 days ago. The whole thing was fixed within 1.5 hours from calling Joe. Some of the other reviews mention his genuine demeanor and I have to agree. He gave us candid feedback on what was wrong, why it likely happened, and how to keep it in good shape going forward.
Great service! Joe had immediate answers for us; very knowledgeable and courteous! Very happy and satisfied with his work and pricing.
Joe is awesome. He came in on a Thursday night at 11pm to fix my broken AC. After 20 minutes, my AC was up and ruining again. He's punctual, professional, and courteous. Highly recommended for anyone with AC issues.
Joe is the best. He was able to come out right away to replace a condensation pipe on my roof and check over the A/C. When he was on the roof he found I had a pretty bad pigeon problem. When I should have had to call a pest control guy to clean off the roof, Joe came back the same week to clean off the roof. He truly went above and beyond and charged a very reasonable price. Should I have any A/C needs in the future I will definitely not call anyone else!
Our A/C was blowing hot air when we got home from work, called the home warranty company they told us will take up to 24 hours to get someone out to the house to take a look. My husband called Joe, the owner of Cool/Hot Guys, he was at our house within 10 minutes (he had just finished a job down the road...lucky us!). Joe was professional, friendly and HONEST (best part) and reasonable prices, took a look at the AC unit and was able to diagnose it right away and saved us from having to spend a night at the hotel.
We recommend Cool/Hot Guys 150%, they are the best! Thanks Joe!!!
Brittany S.
08/01/2018 12:00:00 SA
I can see why Joe has so many 5 star ratings on here! I had an emergency AC issue and Joe was able to check it out asap. I really appreciate how easily accessible he was during what is usually non-business hours. Joe is professional, knowledgeable and efficient. He is such a nice guy and clearly gives great service! He took the time to explain what was wrong and what I needed. He also took time to ensure the details on my home warranty which saved me money. He gives great service at a great price; I have my AC guy for life!
Amanda C.
06/10/2018 12:00:00 SA
Joe is an amazing guy and total lifesaver.
Early this morning I noticed that one of our a/c units that cools half of our house (including my 1 year old's bedroom) stopped producing cold air. One company (who I won't name) came out and told us that we needed to replace the defrost board and would have to call the manufacturer to find a company that could replace it. Pretty useless information midday on a Sunday in the summer in Arizona.
At this point it was about 85 degrees in the house and 105 degrees outside. I called another 8-10 companies (including those open 24 hours), and none of them could come out today.
Just as I was getting ready to find a hotel for my family to go to for the night, my husband found Joe, who told us he could fix it right away. He came by within an hour and figured out that the previous guys had actually blown a fuse and made the problem worse. Joe fixed everything within 30 minutes max and didn't need to replace the defrost board.
Not only did Joe come to our house at 5:00 pm on a Sunday, he essentially had to do a chin up just to get into our attic on a 105 degree day (we don't have a tall ladder).
He is the only person I will ever call to fix my a/c in the future!
It is such a pleasure to write a 5 star review for this company. Spoke to Joe about servicing my 3 ac units and he sent out Chris, ( the same day) who is a very friendly and thorough technician.
Joe called me back this afternoon and is emailing me all of the diagnostics- all of this service in a day! Can't say enough about them and will refer anyone I know to them for diagnostics and repair.
Thank you Joe and Chris!
I called Joe on a recommendation from our friend and realtor after arguing with our home warranty company for almost a week to get our AC fixed in August. Joe was straight forward and honest with us, he called the home warranty company and worked out payment with them and all around was a genuine and reliable guy. What was taking our warranty company over a week to even diagnose, Joe came out at midnight the night that I called him and as soon as he had the needed part came and fixed our AC. I would highly recommend Joe for any of your AC needs!
Joe came up clutch. A/c went out and he was there 30 minutes later and got it working again. Affordable and honest. Best service around town.
Maria M.
06/02/2017 12:00:00 SA
Joe was great! He was quick to respond and very friendly. He's very knowledgeable and answered all my questions. If you want a sincere guy who knows what he's doing don't look any further!
Adam C.
07/12/2019 12:00:00 SA
Our AC began blowing warm air at some point last night and we struggled through the night with no AC, which isn't fun with a two year old. I left messages with a bunch of places first thing this morning trying to get someone out. Joe called me back almost right away but I had just gotten off the phone with another company, and they were sending someone over later that morning. I thanked Joe for the call and he was very professional when I told him that I had just agreed to have another HVAC company come over. He even offered to come by and give a second opinion if needed. Long story short, the original guy drove by our house, didn't like the look of where the AC unit was on the roof, and called me back saying that he couldn't do the job. I remembered how nice Joe was on the phone and explained the situation to him. He was able to swing by in about an hour to take a look. It took him about two minutes to diagnose that we needed a new fan blade as it was completely shredded and ran out to get the part and came back to install it. He advised that sometimes when the blade is damaged it can also damage the motor, but ours still looked in decent shape after testing it without the blade. He offered a discount if we wanted to replace both, but wasn't pushy at all about it. We decided to just stick with the fan blade, but it was refreshing to have someone be so honest about your needs. Joe could have easily said that our motor absolutely needed replacement and we wouldn't have known otherwise. Joe will definitely be my first call in the future for HVAC needs as his service and demeanor was top notch!
Joe is as honest and hardworking as they come. Both times I've used them I've been extremly satisfied.
Riley B.
09/02/2017 12:00:00 SA
Woke up this morning to a blank thermostat. I'm not from AZ so I don't have an AC guy or that family recommendation. Got online and found Joe. Joe was here in less than an hour.
Found the issue fast and talked me through everything. Joe knows his stuff and I know more about my AC unit than I did before I called.
Everything's working great again and I have a new friend that can help me if my AC acts up.
We're lucky to have Joe in Scottsdale.
Joe is amazing!!! My warranty co refused to fix the AC and once called Joe came fix it within 10 minutes with very competitive price. Highly recommended!!!!
Joe is the man! I own a first floor condo and have water leaking down into my unit. I called this evening, which is a Sunday, and let me know he would be happy to come out when he finished the job he was currently at. Joe was at my place within a couple hours and quickly diagnosed that the water was actually coming from the unit above me. Joe went upstairs and checked it out to let my neighbor know what the issue was. When I asked Joe how much I owed him for making the late Sunday night trip, he refused to charge me.
This was my second experience working with Joe and he was friendly, prompt, reliable and knowledgeable both times. I highly recommend calling Joe with any of your HVAC needs.
Scott P.
06/05/2016 12:00:00 SA
Hottest day of the year, our A/C unit went out! (Of course). Warranty company couldn't come out for 2 days...Found Joe on Yelp...he came out a few hours later in the evening, was here about 45 min. He did a temp fix until warrant company came out...cool air!!
When I asked how much, I was a little nervous. He said I'm not charging you for that, how about a handshake a good review on Yelp
Wow!!!
See for yourself!
Don't call anyone else!
Joe was absolutely professional and very honest in the estimate as well as recommendation for our new A/C unit. His guys were prompt, and professional. Words can't describe how painless the a/c unit replacement was that too during peak summer. We chose them after getting quotes from 7 other A/c companies who were trying to quote us higher than the market price because of the location we live in. Honesty is what you get with Joe
John S.
01/08/2019 12:00:00 SA
Joe saved us both time, once when it was 100 degree and the AC failed and then when it was 50s and the thermostat didn't work correctly. He came out quickly and fixed everything. He is genuine and professional, such a gem of human being. I'm so happy to have a reliable HVAC person to call.
I returned from a quick trip to San Diego to find that my house was nearly 100 inside. Joe made a detour from where he was going and was at my house within 20 minutes. Solved the problem quickly and gave me some suggestions for how to prevent the same from happening in the future. Best part...Joe realized that he mostly offered advice and declined my offer to pay him for the visit. Want that all the reviews say is true. He is a very friendly, honest businessman and seems like he is concerned with helping people be comfortable. This company goes to the top of my list of who to call!
Really impressed with Cool / Hot Guys on my recent heat/AC install. I shopped around across multiple competitors in the valley and landed on Cool/Hot Guys because they beat the best prices and guaranteed top quality work. I replaced a 27 year old Trane unit with a new Trane unit and initially was not completely satisfied with the install. Joe called me up immediately and scheduled a time to come out and do a full inspection of the entire install. He corrected the few (minor) issues I was having and even went the extra mile to correct a few other minor things that he didn't like about how his guys installed it. He then returned to install everything himself, spending a total of about 6 hours himself after the initial install, including some in depth explanations and recommendations for thermostats, filters, etc. I hope I don't need another AC for 27 more years, but in the meantime I will be pointing anyone who asks in Joe's direction to have Cool/Hot Guys service or replace their systems. Top notch, HONEST small business that stands behind their work.
Larissa C.
10/04/2017 12:00:00 SA
Very professional. He answer me within 5 min. He was at my condo within the hour. He looked at my air conditioning unit. It was just a wire lose on the air conditioning box. He fix it and did not charge me since it was so simple. A+
Joseph came within an hour and half tonight and quickly replaced some fuses that immediately got our AC running again then barely charged us anything. We paid him a little extra because his price was so fair. Quality. Honesty. Knowledge. Far surpassed my expectation! Got an AC problem? Call him today. Seriously.
Andy D.
02/03/2016 12:00:00 SA
Last minute, hoping to get someone to look at a HVAC unit on a potential investment property. Joseph answered the call right away and was able to stop by within 2 hours! I arrived, he was friendly, great attitude (midwestern like myself..need I say more?) and took his time educating me, my real estate agent and her boyfriend all about Heat and Air, not to mention he answered very question I had. I will be calling Joseph again with any issues and will highly recommend his services. Great service with a great attitude!
This is the 4th air conditioning person I have used since buying a house in AZ 5 years ago. My system crashed 6 months ago during the summer and had it serviced but the people basically said the system needed replacement and of course tried to sell me on it to the tune of $12,000. I contacted this service to review the situation and Joe came checked out the entire set up and explained everything about its strengths and weaknesses but basically said he saw no reason to replace it and I could expect 2-3 years and maybe more before it might need to be changed out. I would say he was the most fair, honest and straightforward service person I have ever worked with - plus he is personable and easy to talk to. You can't do better than this company
All the reviews I agree with. He is so honest, he feels immediately like a family member! Pets my cat, super friendly and confidently tells me what needs/doesn't need. I bought my new air con from him after meeting him for 10 minutes and had seen many others over the years. He will give you the straight talk, no BS and will not upset you. I would recommend him to anyone!
Joe is very honest. We had an issue with our AC last summer and we thought it was going to cost us a lot of money but Joe found a simple issue and fixed it for very reasonable price. Did not try to over sale. He's our new AC/heat guy.
Jason was great. He came over to give us a quote and was so knowledgeable and friendly. We look forward to working with this great company.
Dan R.
03/12/2016 12:00:00 SA
Joe & company are fantastic. I found him based on Yelp reviews on behalf of a client in need & he delivered! Now he's the guy I call for all my business needs. He's on time, communicates well & is no BS. Highly recco'd.
Joe keeps it simple and will explain what he did to fix or maintain your system. He has explained if an upgrade would be worth it or If I'm better off staying with what I have. He has always provided a fair price and quick response whenever I needed his services.
Bob D.
04/09/2019 12:00:00 SA
Joe is very knowledgable and honest. He checked our broken AC and found a dirty contact. He cleaned it and cycled it and didn't charge us anything. I definitely recommend Cool/Hot Guys for AC repair.
On a July night my AC stopped working. I called a couple local 24 hour companies to get someone out right away and both wanted $120++ just to make the trip out and no one was available for at least 1-2 hours. I thought I was doomed until I saw Joe's great reviews here and on Facebook. I gave him a call and 20 minutes later he was at my house (on a Saturday night at 10:30! I). Less than an hour later my AC was back up and running!! :) He answered all my questions and his prices were fair. Not only did he fix the problem quickly, he also explained to me how I can better maintain my air system in the future. I will be recommending him to my AZ friends and family.
Joe was simply amazing. My air conditioning went out and I was picturing the worst - needing a new unit... eyes blazing over just think my about it! Joe came out within an hour & immediately knew what the problem was. Had the necessary parts ready to replace & the repairs were done in under an hour. Would not hesitate to use them again & will recommend to anyone in need of air repair. Amazing honest service. Incredibly lucky to find them.
Matt L.
07/08/2015 12:00:00 SA
AC went out at 8pm on a Sunday night. Called about 10 different companies who claimed they were 24 hours but nobody could help us. Joseph came out in an hour and figured out the problem in 10 minutes and was fixed in 10 more minutes. Charged us a very fair price with no up charge for coming out at 10pm on a Sunday night! Call this guy first!!!!
Used Cool / Hot Guys Heating and AC three times. The owner, Joe, was amazingly quick to response and very honest about the repairs needed. Cant recommend enough
Joe is honest, professional and charged us very reasonable price for diagnosing the problem with HVAC. Highly recommended!
Joe's service is top notch. He is always on high speed and gets the project done. His pricing and customer service are 2nd to none. I am a Realtor and use him on many projects as well as refer him to my clients. You won't be disappointed.
Kate M.
11/04/2017 12:00:00 SA
Where to start. Joe is amazing!! Called Cool/Hot Guys because a previous company was in the midst of not only ripping me off, but doing a complete hack job on my AC unit in early September. And after four days, I was still without cool air. I was in a complete panic and happened to call Cool/Hot Guys after reading rave reviews and was immediately relieved after speaking to a confident professional. I was able to make an appointment for the very next morning and within 24 hours my AC was fixed...at half the cost and hassle of the other company's quote. Cannot say enough about Joe. Stand up professional and no nonsense. Very grateful to have someone I can rely on. Five stars all the way. Highly recommend.
OMG! Can you even imagine both AC units in your home going out on the same day!? Well, it happened to us. Thank goodness it wasn't 119* only 108*. After several bad experiences with the companies that installed the units, my husband and I agreed it was time to find someone else, even though the units are still under warranty. We were fortunate enough to find Joe. Called him at approximately 6:15 p.m. on a Friday. He was finishing up a job and said he'd be there in 20 - 30 minutes, instead of the usual (if you're lucky) sometime in the next couple of days. As promised, Joe arrived in about 30 minutes, introduced himself, asked a few questions and got to work. By 8:30 we had, cool air coming from both units and he also fixed a long standing clatter from one of the units. The company who had installed that particular unit has been out twice to find and fix the noise. The repair lasted about a week each time!
Joe is honest, not something usually associated with AC repair, particularly here in the Valley where they know you're at their mercy. Additionally, he is knowledgeable, reasonably priced, and did not tack on after hours fees. When you want a guy who can get the job done, don't look any further!
Called Joe out after my AC went down the previous night. He was able to come out and change the fuses and the caps for me at a really good price. Just as he was leaving I made a comment about how my AC seemed to be taking longer than usual to cool the house down in the last year. He came back the next day and was able to repair my system, and now it's running cooler than ever before! He took time to explain things to me, and was the consummate professional. I'll never use another AC guy again.
5 stars! I would give 11 if I could. In 118 degree weather, our AC died. I made a call at 0730 which was answered by a live person! Within one hour, he arrived on his white horse, was friendly to my dog, and promptly had our unit fixed. HIGHEST RECOMMENDATION!!!!
Dan A.
05/10/2018 12:00:00 SA
These guys are the real deal. Price, quality, and service was outstanding!!! I was very impressed that the said what they would do and did exactly that. Didn't try to take me for a ride on price. Very fair compared to everyone I called. Seeing how miserable we were they stayed late to make sure we didn't have to go one more night without cold air. I really liked how Joe made sure I understood the whole process and how everything would work. Never felt as though he was rushing me along to get in and get out. My situation is not a typical situation and I can see how Joe could of easily taken me. Instead he saw a family in need and stepped up to make sure we were good. Thank you so much Joe. We will never use anyone else.
Mark S.
09/08/2017 12:00:00 SA
I would highly recommend this company. Joe came out at 10:00 p.m. (at the end of what I am sure was a long day) when my A/C was pouring water from a poorly installed drain. He was at my house within minutes of calling and was friendly, informative, professional and knowledgeable. We decided on a repair plan and got work correcting the problem. They will be my go to company for any issues that occure in the future.
David K.
06/09/2018 12:00:00 SA
This is a review of my first contact with Cool/Hot Guys Heating and Air Conditioning Company. I talked to Joe, he was very helpful in discussing the problem we were experiencing with our Air Conditioning system. Joe was very courteous and prompt in returning your call. I'll do a follow up review once the work is completed. But as of now they are Ranking an A+!!
Amazing!! Joe came out and serviced my unit within an hour. He was honest, professional, and genuinely cared about the work he did. I would highly recommend this company!
Joe is absolutely awesome. He answered my calls and texts even at 8:30 at night. He was more than happy to come and inspect the work my home warranty performed because I was skeptical of their diagnosis. I would highly recommend Joe and his company for anything you need!
Christine B.
09/02/2017 12:00:00 SA
Joe was a lifesaver. Our AC unit for the west side of the house went out on Friday night. Called him Saturday morning and it was up and running within a few hours. He took time to explain what was wrong. He did not try to upsell us on a new unit (which others have done). I would recommend this company to friends and family.
Eric R.
08/03/2017 12:00:00 SA
I was not excited about needing to call an AC guy because every time in the past it was an annoying experience as the technician would always try upselling unnecessary solutions. I was so happy that Joe did the exact opposite suggesting I try the lower cost option since there was a very good chance it would work. It did. His prices are reasonable and his service is outstanding.
Our A/C stopped working late yesterday afternoon on one of the hottest days of summer. By the time I got a hold of Cool/Hot Guys Heating & AC it was almost 8pm and not many other companies were open. Joe had other jobs to do but was able to fit us in that night. He texted when he was 15 min away (always a plus). Then he was super friendly to our dog, who is very wary of strangers at first, letting him sniff around for a few minutes (another bonus!). After he charmed the dog, he got to work. He found the problem - a new fuse needed - and showed my husband how to do it himself in the future. Then he refused payment because it was such an inexpensive part, even though he spent 20-30 minutes here. We were flabbergasted. We couldn't even get him to accept payment for the service. Although we didn't get to compensate him this time, we are saving his info and will absolutely call him first next time! HIGHLY recommend Joe at Cool/Hot Guys Heating and AC!!
Joseph was sourced by my landlord to troubleshoot/service our AC unit that went out in the middle of July in Phoenix. Joseph made sure to come as soon as he could on the same day. He was completely competent, energetic and efficient. He figured out it was the fan blade motor that had given out and he got it repaired fast. He also gave us several tips to improve our AC air circulation, reduce the strain on the motor and to help it cool down faster. All-in-all, I was completely impressed with Joseph's energy, knowledge and expertise and I will directly go to him for any AC problem in the future.
Joe & Co are the best of the best... honest, practical, and extremely knowledgeable. If you pass these guys up you're missing out.
A/C went out. Called one company that gave appointment 4 days later, another that charged $70 evaluation fee in addition to repair cost. Called Joe who came within two hours, no evaluation fee, explained problem, explained that replacing unit was an option but recommended against that, did repair. Straight forward and efficient. Will be calling him for any A/C problems we have in the future.
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