Canyon State Air Conditioning, Heating & Plumbing

Many thanks to Eric for a prompt same-day response that got my heat working again after it suddenly went out on one of the first really cold days in December--great service for a fair price.

Canyon State to the rescue. My air conditioner died last Friday & I spent the weekend trying to figure how what to do & how much to spend. Something reasonably priced but also could be taken care of quickly. I combed the APS Qualified Contractors, reviewed them on Yelp, & checked for their ROC license.

I came across Canyon State and could not be more impressed or happy with their service. I received a quote from James Dunkins but it wasn't just one! He took the time to give me four prices on one sheet and an extra price contained in the email. Canyon State uses Trane products & the quotes included RunTru. I never heard of this but looked it up, read the reviews, & saw it too was a Trane product.

The prices was definitely right but more importantly, to me, was the customer service. It didn't feel like it was a massive push or over eager sale. There wasn't an upscale but a genuine, how can we help you? The fact that they also had a portable A/C to help me survive until they could I stall also helped.

James was patient & indulged all of my questions. He was thoughtful in his responses & the tone of his voice made me feel like a friend instead of some rando new potential customer. When he came on Sunday to set up the portable A/C & measure, I felt even more confident in the decision to go with Canyon State.

The first year of service (2 checks) are included with a proposal for maintenance plan to be given at the second service. The warranty for the new install is reasonable as well. I really appreciate the upfront pricing & how it is a flat fee. No hidden surprises. No up sales. No pressure.

I am extremely happy with Canyon State & this all started with James. The techs who installed the unit & set up the thermostat were professional, competent, & personable. Each person I spoke with made me more confident with the purchase.  I don't feel like they're going to forget about me or that I was just another bottom line $$$. This is a small, family run business that has been around for over 30 years.

Highly recommend Canyon State. Definitely a company I will rely on for years to come. Give them a call, you will not regret it.

Dion was ON TIME. That seems to be a problem with different contractors these days, and he got there when he was supposed to. Then he fixed the clog in the drain on the roof, and we haven't seen a drip since. Polite, to the point, and effective. The only way it could have been better is if it had been free. :)

Worst company ever, always rescheduling, adding extra bogus charges, and super unreliable

I have had Canyon State for six years now. They really do a good job keeping our units in top preforming condition.

Rip-off report:
I was desperate in 105 heat and was charged $269 for a $15 capacitor ($344 total) with service call. He stayed to check the system for about a half hour.
I ran a electrical business for 30+ years a never charged anyone that much for an hours work. DO NOT USE THEM.

We were tired of paying for the same problem. AC continued to run all day, making electric bill high but not cooling well. Mike from Canyon State came out and it ended up being a simple fix that I could have done on my own. Not only did this save us from having to upgrade units,

I would NOT recommend this company, first of all the prices are HIGHER but I thought living in Sun City West I would give them the business instead of going out of town also thinking if my air conditioner wasn't working correctly they would be closer... Well, that was a BIG mistake they are listed with APS for a $200 rebate (I found myself) called them about it they claim they had no more to give out, Trina the girl in the office was going to talk to the owners about this problem and get back to me, after a week NO call back so I called she wouldn't take my call, I got tossed around ended up with the salesman that DIDN'T  tell me about the FEE they charge for a labor warranty that others offer for FREE so I assumed because on the Trane paper work it states your system may qualify for repair labor FREE of charge sense I was buying the same system why would I think they would charge me if the SALESMAN NEVER said anything about this monthly charge!! Also I asked how much would it to drain a hot water tank he said $89, I had it done for $29 from a licensed plumber...
so you do the math...  Also if I were the owner of Canyon State Air Conditioning,Heating and Plumbing I would of given the customer the $200 Aps rebate

This is the second time we have used Canyon State - the first was a large job replacement of outdoor AC unit and attic exchanger in the casita - their quote was significantly less than all others and the service was timely.  Today they came out due to a critical issue with the main house unit -Timely and professional. Most impressively, they were honest as it turned out to be a simple fix and they charged us $75 for parts and same day service. I trust this company and highly recommend them.

Friday morning, just about to finish my shower and I go to shut off the water and the handle comes off in my hand. The water is still on full blast and it's hot as hell. I've got no way to shut it down. The top of the stem is still in the handle. It twisted right off.
I quickly dried off, through on some clothes, and headed out to the garage and shut off the hot water at the tank. Hot is off but still have a little cold running. Time to call a plumber.
I ask Google for a plumber in the Sun City West area. I get a bunch. Call the first...they can't come today. Call the second...cant get there till Monday. Third was Canyon State...She told me they could have a plumber there in two hours. Great, I said.  Send him over.
He came on time, fixed the problem (it wasn't easy) in an hour and he was gone.
The availability was great, he was very professional, (knew what he was doing), and the price was reasonable. I couldn't have asked for more. I've never used them before but they will be my first call next time.
John U.

Our house was 100 degrees inside because our air conditioning broke in the Phoenix summer. We have a home warranty company but because they couldn't get anyone to us right away they allowed us to call an out of network contractor. We chose Canyon State after the positive reviews. When I call I explained that we could pay up front costs and seek reimbursement from the warranty company later BUT the technician would need to speak with our warranty company to have the repairs authorized. They said ok
The technician arrived and it was suddenly a different story. The technician was there to collect his service fee but refused to talk to the warranty company. The technician left us with a non working air conditioning and a 100 degree house because they refused to get authorization from our warranty company.
So disappointed with Canyon State and clearly they don't care about ac repair at all...just collecting a service fee
I would not recommend Canyon State to my worst enemy. They come for their service fee but don't want to get authorization from the warranty company to do the actual repair.

I am so glad we found Canyon State Air Conditioning, Heating & Plumbing to continue to provide HVAC and Plumbing services for our 89 years old aunt who lives remotely in Sun City from us in CA...My aunt, who lives in an hoarding house, very seldom allows anyone to enter her house for repair, including the telephone and utilities company.  On top, she stays up all night and sleeps at day, having hearing difficulty.

Her AC and heating unit went off in July, we reserved the next day free estimate appointment with all difficulty notes of entering.  Instead of say NO to us like some other companies we called, Kelli Kerber, the dispatcher, patient ally took down all information for us... Jorel Canizales, arrived on schedule, talked to our aunt, gained her confidence, trust and came in with the repair done at no charge to us...NO kidding...he spent times to explain and

We trust Cayon State Air Conditioning that goes beyond and above to serve elderly customers with special needs.  Thank You.

Consumers , I am a very positive person and will always give people and companies props if they are a good person or company. but, I would be very cautious if you thinking about using this company. I bought a new a/c unit from them in April 2016 and the unit costs in the neighborhood of 8000 plus .. My unit has been running hot this summer so I had a summer check done for 69 dollars from another a/c company. Canyon State serviced the unit the first two years and this year I used another ac company.  This   other company  found  the unit to be short 2 pounds of freon .That cost me 200 dollars. The tech told me it may be a possible coil leak ,( which is a major problem and costs a small fortune to fix). This should not happen after 4 years . I called Canyon State and told them the issue, and there response was we can send a tech over for 75 dollars to make a diagnosis.What they fail to tell you is its another couple hundred  to find leak and then the labor runs over 1000!! All this $$ for a 4 year old unit.. They never mention or say thank you for your purchase lets get that diagnosed, or sorry for you inconvenience  we will send a tech and see how we can help. Bottom line is  once they have your money they forget customer service. I will be contacting Trane and filling them in on my issue and will never use this company again . Very Disappointed in this company.

Been messing around trying to fix a running toilet since Wednesday, now its Saturday and its finally fixed!  Garrett did a fantastic job, kept me informed about was wrong and cleaned up the area.  Got a good deal on the price, I'm so happy I called Canyon State Plumbing!!

I needed a new Heat Pump and wonder who would be the best place to replace the unit. I went to their store and talked to Mike, a sales consultant. After going over price, size, and when I could have a unit installed, I decided on Canyon State Air Conditioning. They show up on time and worked nonstop until it was finish. I was very satisfied with the installers. James and Victor made the installation enjoyable. After they got done installing the unit they came in so they could finish up the process. They explained to me how to run this system and all about their company. They made this a very great experience.

I would definitely NOT recommend this company.
Called to have my 3 units looked at and was having issues with one.
Said he could only look at one unit and not repair it. Said he was slammed today.  How would he know if it would be a quick repair or not? First of all, why would you not repair it ? Isn't that the point of calling a repair company?
Called the office to explain that when I scheduled I asked all units to be checked out and rearranged my schedule for them to come out. Finally, she said that he could check all the units and insisted no repairs would be made. Again, why are they insistent on no repairs? That is the whole point. It is $75 for the service call but they plan to leave you hanging.
When he checks the unit I was having problems with, he came in with a list of several things that were wrong with the unit which would cost $4500+ to repair but he wouldn't recommend the repairs because it's too old of a unit. Was told I need to get a new unit which they send a sales consultant to go through the various types $4K-$20K.
I decided to do a little research and ask around for another company since obviously this wasn't going well.
My son's friend's dad has an A/C company and he came over early today (Saturday morning), investigated the problem, went over with me the cost of replacement parts which were strictly a maintenance issue. It is a Trane unit which is one of the best so maintenance is all it needed. He went to pick up the parts since Saturday they are open until noon. Came back, replaced the parts, checked the freon and it didn't even need any and it instantly became cool. Parts are warrantied for 5 years so at that time, if they are problems, look at replacing it then.
$1500 and I am set for 5 years!

You have to give Arizona Acclimated Air Conditioning & Heating Services a call: 602-616-8044
They have an A+ rating with the Better Business Bureau. I'm not surprised!

Back to this terrible company. Every single thing he said was not working was FALSE. He also told me it needed 11 pounds of freon at $200+ per pound so $2200 in freon alone. There were no leaks as he claimed. If I had no freon and did not get freon today, why is my house so cold now?
They push hard on new units so that's their scam. They don't want to repair anything for you. They want to rip you off!
I have to get up now. It's so cold in here I have to turn up the thermostat.

I scheduled an appt to get my a/c unit serviced. Pablo was right on time....covered his shoes with booties when he came into my home (which I love!!)....was very knowledgeable, explained everything in a way I could understand......I can't say enough good about Canyon State & Pablo!

Canyon state air conditioning install a new 3.5 ton james and drew did a great job the sale and office staff were great.    
Thanks Bob Simmons

Last Thursday at around 4:30pm when my wife got home she realized our upstairs AC wasn't blowing cold air.
We discussed for a moment waiting till I got home to take a look at it (since I do many of our home repairs myself) but quickly concluded that we should get a technician out to our house ASAP or we'd likely need to wait till the next morning.  My wife called Canyon State a few minutes after I got off of the phone with her (maybe 4:45pm) and was pleased to learn that a technician would be out to our house (we live in Surprise) between 5 and 7 pm.

Astonishingly, the technician (Jake) knocked on the door shortly after 5pm!

He quickly determined that the problem was with the outdoor unit corresponding with the upstairs AC (a motor had failed, and the unit was evidently SUPER hot)

We approved the replacement for that motor, and by 6:10pm I was paying the bill for the completed repair (using a slick iPad app - which wasn't really a factor, but was cool to see how they were using modern technology to make transactions easier).

We had a cool upstairs by bedtime, and I couldn't be happier with how everything went.

If anything breaks again, I'll definitely be calling Canyon State (saved them to my phone as a contact :)
-Eric

Called several companies and just got busy signals, answering service, or no answer.  These people picked up the phone on the third ring.  Our AC unit went out overnight.  They dispatched technician the same day and had the repairs done in an hour.  The tech did a great job.

We found your company through APS' Home Energy Audit $99 special and we are glad we did. Your audit tech, Ken Kucera was nothing short of perfect in professionalism, knowledge, service and just being a great guy. My husband, Jack, is a retired electrical engineer, residential & commercial contractor and a Jack of all trades and he loves to test the knowledge of people in the service industries he understands. Many people don't make the grade, but Ken was able to describe, in technical detail, what the audit process was, why it was being done, what the equipment did and what the data meant. He answered all of our questions and easily chatted in tech talk with Jack.

When the audit results were ready, Ken explained what he had found, what he suggested needed to be done and what additional things we may want to do in the future to make our home as efficient as possible. He did not push services or hard sell us, he simply offered information and willingness to be of service in any capacity Canyon State AC could provide.

We scheduled Canyon State to come out to fix the ducting in the attic. Kyle Hicks & Albert Espinoza arrived on time, with all the parts, materials and tools necessary to complete the job and did so in the estimated time. They left the work site clean and removed all the old ducting. Using your partner company to blow in insulation was as painless as working directly with Canyon State. APS sent out an inspector to make sure all the work was completed properly. We got their thumbs up.

A few months later (June 2015) we turned on our HVAC for the first time since Canyon State did an all points check up on our unit. We found that it was turning on and running but it was blowing out outside ambient temperature air. We called Canyon State and explained our issue. Because they had our warranty info on file, they noticed our warranty was due to expire in the following four days. Canyon sent out Gabe Maestas that day and he found a blown control board. He ordered it and it arrived in 2 days that same day Gabe was out to replace the board. While he was replacing it he found the start components also had blown, suggesting we had had a power surge between when they serviced it the first time and when we turned it on the in June. Gabe offered to install a surge protector, we said do it. Oh, and they didn't charge us for these last two service calls, just for the surge protector. What could have cost us nearly $1,000 ended up costing us $120. THANK YOU Canyon State!
(Service was done a couple of years ago, just forgot to post the review - whoops!)

Jay from Canyon State did an excellent job! He explained the options to fix the problem and did exactly what he said he would do and it was a bit cheaper than he estimated! Definitely recommend Canyon State for your plumbing needs!

Our heater went out so we called Canyon State. We got a quick fix but unit was 13 years old and needed more work done to function correctly. Michael came out next day to explain fixing or replacing. We opted to replace since unit was so old and not that efficient any longer. Two days later Manny and Steven came and installed the new unit. Very professional men and it was done in no time. BOY what a difference the new unit makes. Also want to state that lady that took the original call was very caring and listened to our problem then referred us to the proper person for a solution. All aspects of our transaction with Canyon State were  5 star

Called Canyon State to service and maintain our air-conditioning heating system service technician Pablo did a very thorough job checking our furnace and air conditioning very satisfied with the service would highly recommend them They were very prompt arriving on time

So my first Impression from the company was really positive but after I signed on the dotted line things changed...the system was to be installed in one day and all trash was to be removed same day. I left the installers and headed off to work. When I got home everything seemed to be in order other than all the trash they left in my front yard. The next morning I headed up into the attic to look at the new unit and I was not happy. There were exposed wires just left lying in the attic, the changes to the air intake that were discussed in the contract had not been done and there was a 2 inch gap in the air duct cooling my attic not my home. I called the office and left a message for Mike and received no response. I called the following day and they finally had someone come take away the old unit. After 2 more visits they finally got the hole fixed and wires taped off. As I was talking to the tech about the repairs I asked where the air scrubber/UV light was located that was included in my contract. The Tech told me it hadn't been installed and it was never in his work request. So I called Mike and he assured me it was an honest mistake and that they weren't trying to cheat me. The Trane unit seems to be doing great and I am happy with it but the customer service was differently lacking. I wish I could say I just caught them on a bad day but this was over 3 weeks. Hopefully they can work on this and insure it doesn't happen to others.

I have used the professional advice,  service people,  programs and products of this company since moving to the area.  It was a good decision.  In addition, they are nice people.

From the initial contact with their salesman Martin, through the install, and my fall checkup, Canyon State has been great. When I first received an estimate for the new unit, Martin was very thorough and made sure to explain all options. I had another company come and give an estimate, but Canyons product, warranty, and financing options were much better. I was a little apprehensive about the purchase since my older unit had not gone out yet (it was on borrowed time). Throughout the summer I had a substantial savings on my electric bill each month. It pretty much has paid the monthly payment and cools the house much more efficiently. I would strongly recommend this company for anyone looking to purchase a new unit.

This company is truly a class act from the owners to their customer service representatives, to their extremely informed and educated technicians, installers and plumbers. We had the unfortunate experience of having to replace two AC units in the same week. Canyon State made a rather painful experience as painless and as affordable as possible! After doing my due diligence in research I found this company to be the most fair and honest. And at the end of the day, I would always rather support a small family owned business with familiar, friendly faces than a large outfit.