Best Businesses in Phoenix, AZ

I am satisfied with the job that Royal Wood Flooring did with installing laminate flooring in 3 bedrooms and baseboards. The two man crew were professional and clean. Their pricing is competitive as well. Credit card was not accepted so I was disappointed in losing the rewards points but I saved more money on the contract price than i lost in rewards points. The owner Vinny was a pleasure to speak with over the phone (could do better responding to texts) but overall he provided great customer service. Would do business with again.

I had a backsplash nightmare- install done terribly. I reached out to see if this company could help me fix itA although they are too booked out to help, the owner was very kind in walking me through what went wrong and advice on what to do. Very appreciative of his time to have a discussion with me! Will definitely use them for future projects!

Had them carpet a large room and a large closet. Fast and affordable. They beat Home Depot and Home Depot says they install for free. Barry was great and in contact after the job was done. Thank You.

We had our shower done by these guys and it came out beautifully! They were all so friendly and put up with our nosey kid and dog, we would absolutely recommend going with them! Any hiccups that came up Ali addressed immediately and we appreciated that!

Got everything we needed here and at a great price. The staff was very attentive and helpful, a great team of workers here made our purchase of tile and pavers smooth and easy

Great customer service, rug installation crew was fantastic. Quality product and best of all a family owned local business!

Would never recommend this business to anyone, would give it 0 stars if I could. This company cares 0% about customer satisfaction and makes money by ripping it's customers off. Their sales supervisor (Shannon Orth) is very unprofessional, led me on for several weeks about my sample tiles being sent to me. When I called about the status she said they would arrive "end of the week or early next week". Way too many run-a-rounds and misleading statements which I called her on and which she completely denied in a glib and sarcastic tone.

Apparently it takes weeks for them to generate a simple in-house shipping form to be able to send out a few stocked sample tiles so be prepared to wait weeks, even if it's just for a couple of tiles. Also be prepared to be told such stories as "your tiles are sealed and drying that's why they haven't been sent out yet" only to get an email a week or so later telling you to sign waivers so they can begin making the very tile that you were just told a week ago was sealed and drying and and would be shipped in a few days!!!  And when you go "Wait .... whuh???!!" to be told (many times), "No, I never said that". Well Shannon, I didn't just make it up, how would I know about the process of sealing and drying tiles if I didn't get that info directly from you????!

Their handmade tiles are beautifully painted but very poorly constructed! I have purchased many handmade tiles from other companies and there is something wrong with their process. They won't give refunds for flawed tile because no matter how you try and explain to them that the tiles they shipped are UNUSABLE (because of how warped they are) they could care less as they apparently get around taking back $%#&* tile by hiding behind their "handmade tile irregularities" clause so they can take advantage of the customer. Typically tile irregularities refers to irregularities in size, pattern and color but for this company it apparently also includes tiles that are completely flawed/warped and unusable (the corners aren't even level so the tiles teeter horribly and puff out in the center).

Sad for them they lost out on about an $8,000 tile order. I am soOOooOOooo glad that I only ordered a few sample tiles, what a disaster if I had placed a full order.

Remember the Seinfeld episode where Jerry takes his car to the mechanic who is fanatical about the car, thinks Jerry ain't doing a good job, and kidnaps the car from Jerry?  Welcome Sean of wood and laminate flooring installs...

THIS is a guy you want installing your floor.  Some contractors are really owners who do the bids, and the day the real work is starting, you get some young hires at the door (not that they aren't qualified).  Sean is an owner operated biz, and he talks about floors like they are living and breathing organisms... "acclimating"... "resting"...

He lets you order the floors thru his wholesaler (went w/ Consumer Reports top rated Armstrong laminate), and since I paid the company direct, I bought at cost which was definitely cheaper than the retail (I shopped retail first, narrowed my choices, so I knew what I wanted by the time I went to the wholesaler's showroom).  He also accommodated my budget conscientiousness (to put it nicely), allowing me to buy my own baseboards and paint before he installed.

But let's talk about dedication... Sean really wants the floors to be installed right.  When we noticed a flex in the floor b/c of different levels of concrete where the 2 seams meet, I left him in the house in the morning for a quick tear down job and lay in some filler to remove the flex.  Come lunch time swing by the house to drop off my first Costco groceries for the new place, Sean is still there... he took it upon himself to GRIND DOWN the concrete, causing him several hours of addtl work.  He just wanted to floors to not flex and using filler wasn't working.  Later he calls me and chides me about the temp of the house, and how it's drying out my floors... fanatical devtion I tell you... and I mean it in a very complimentary way.  

You want a contractor who loves what they do and does what they do well.  I have full confidence Sean stands by his work, he's been over several times working around other contractors and we've had several discussions re: any concerns (or maybe his concerns...haha).  He was recommended to me by a flooring company whose installers were couple x what he charges, so the nice mgr whispered she'll email me a contact on the side who she has referred alot of biz to... I'm glad she did.

His work is outstanding. Finds the problem and fixes it. Would recommend him to anyone needing some home repair. I would not use anyone else. He installed a new engineered wood floor in our home after removing outdated tile flooring. Excellent job and well done. He also replaced rotted facia boards. A great person to fix your homeowner problems.

Ruined my Hardwood Hickory Floor had to sue him & filed a complaint with the Registar of Contractors . Does not know what he is doing & his equipment is faulty . DO NOT hire this guy

Emil came out to assess my tile grout issue.  He was extremely honest and told me how to resolve the issue without using his services.  If I still wanted his services after taking his recommendation, of course he would be glad to help, but what honesty and integrity as a business owner! We even took his referral for a kitchen back splash job that I needed and it turned out fantastic!  I will definitely use his services when I really need tile/grout work in the future.

Shannon and team did an outstanding job on my floors, I had no idea they could have looked that beautiful all along!  I have 100% stone throughout the house. Her process and equipment used to clean, seal and buff is just top notch. I'm thrilled!  Very professional, no schedule hiccups, showed up and did exactly what she said they'd do, and I seriously couldn't be more pleased.  Another contractor referred me to her, I need to thank him too!

I had my floors done 2 years ago, to the week, by Flooring America.  I had a wonderful experience from my first phone call with Dale, to my first  meeting with him when he came to give me a free estimate, to the second and third time I needed to meet with him because I am slow and hesitant when making big decisions, to the installation of my floors, to the second estimate for the upstairs, to two days ago when I asked him yet another question about my floors!  

I had some questions about some places that I was worried were ruined (from dog pee and toilet bowl cleaner), as well as 4 places were the planks "weren't perfect" in my opinion.  Dale came out to look at them (2 years after installation) and answered every question I had about the floors.  He told me that he would have his installer/repair guy call me the next week, after the holiday, in order to fix the 4 spots that the floor had moved, as it is a moving floor.  I asked about the two places that the dog had "ruined", but in fact, he said they were fine and I could save my money (awesome!)  I appreciated his honesty as well as his customer support and service.  Dale then checked out the toilet cleaner problem - I thought the floor was bleached forever.  He asked me if I had any cooking oil and then proceeded to get behind the toilet, scrub the floor for a few minutes and fix the problem.  Instead of charging me for his own good, he did what a family member would do for me!  Dale has answered every question I have ever asked, even ones about plumbing and electrical work, that had nothing to do with flooring!  He has answered every question I have had quickly, no matter how many I have asked!  Dale has been very helpful and kind, and I really have appreciated his help!

I would recommend Flooring America at Ray and 56th not only because of my beautiful laminate floors, because of the wonderful customer service I have received and continue to receive two years later!

Let me start by saying that I did not purchase my flooring from Floor Depot. Rather, after working with me for about 2 weeks; providing me sample boards to take home, ordering a sample board for me that he didn't have, and helping me carry countless heavy sample boards to my car, Travis recommended I purchase the flooring I wanted elsewhere as he thought I could get a better price at another store. Talk about honesty! Talk about exceptional customer service! The price he did quote me for my 2nd choice flooring (Provenza) was unbeatable. I absolutely recommend Floor Depot. I doubt you'll find a better price elsewhere and if there is a better price elsewhere, you can trust Travis to steer you in the right direction. Support local business and honest sales- it's a rarity these days!

We had a small built in wine fridge project at our house and were having trouble sourcing the granite to match our existing kitchen counters, let alone the small slab. I was referred to Royal Granite from a family friend and they were terrific. Veny made some great suggestions for the space and we are extremely happy!

Russ was a bit difficult to contact, but in person was very pleasant. Alas, in the end his estimate was 3x that of another equally qualified handyman so I have no direct experience with his work.

Update: Despite his assertions otherwise, Russ did come to my home to review the project, took notes, and told me that I would receive the quote from someone else via email. Several days later I received the quote. Included in the email was a note that the email address from which the quote was sent was not monitored by Russ and that I would need to contact him directly.

It is important to highlight that this review is of the communication with Russ and his price, not of his work. As I mentioned in the above review, because Russ' quote was 3x that of another handyman our business relationship went no further. I would think it in Russ' best interests to (a) accept this review in the positive spirit in which it has been provided, and (b) stop sending me cellular text messages about the review.

David Taylor did a renovation for us not quite a year ago. Recently, we noticed problems with two electrical outlets. When I told him about the problem, he contacted me right away and sent someone to fix the problem the next day!

I'm so happy to see that David is now part owner of Maxum Construction. It's nice to see that he brought his professionalism and awesome customer service to his new company. We will definitely be doing business with them in the future.

Set up time for estimate visit--- he texted saying he was running late---2 hours later he was still 20 mins away. No thanks.

No show, no call and when called, indicated he arranged an hour window to arrive, which is not true.  This appointment was made with him not through a service or other staff.  Total disregard for your time and your work schedule and with something as simple as arriving on time for a meeting in which he set the time, take note people.

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