Be aware of the owner, Emil Bortis! He will promise and say anything to get your work, and then he will deny his commitments, cash your check earlier than when he says and he will not finish the job. On top of that he will insult you by saying "you must have me confused with some other company, I never said that". He came over twice and texted me pictures of his work and the process they go through to clean tiles, grout, seal and finish. He seemed like a nice person and made me and my husband feel comfortable in having him and his company come over to do the work at the level we expected. We asked to have all our tiles inside/outside, bathrooms, counter tops cleaned, sealed and repair all of our grout. My house is a custom home that less than 10 years old. Boy were we wrong, this was the worst home improvement vendor we have ever worked with and we were duped in a big way! He asked for 50% payment up front but he said he'd cash the check after the work was done on the first day. He cashed the check that morning before anything was done!
Emil estimated work would take 2-3 days to complete, but he was magically done in less than 8 hours. He had one old rotary floor cleaner, and no other equipment, and was in a rush to finish. He claimed to have an industrial vacuum that would suck up all kinds of grimy dirt and water, there was no such device! He came with two other guys in a minivan with small mop bucket, (I use a larger bucket for everyday mopping at home), floor machine and few cheap cleaning supplies all from Home Depot. One person was being trained and other one was supposed to do the pool all day scrubbing, cleaning and sealing the tiles. He was done in less than an hour and the tiles looked the same, all he did was scrape off the calcium. They started working our outside tiles by adding a little sealing solution (less than a cup) to a bucket of water and dumping the water all over. My tiles had a ton of sand, dirt, flowers and leaves all over it. Emil started using the floor machine on it and the trainee used a mop right after on it. It was filthy dirty, but didn't bother changing water even though I told them to do so. Who doesn't clean and mop an area before sealing it? Emil Bortis' from ER Grout and Tile restoration, that's who! This was entirely an amateur job from someone who only wanted to steal our money.
He was supposed to fix our grout where there was discoloration from high traffic, cracks and areas with missing grout. He ended up filling just a few areas with a grout that wasn't even a close match, and said that's the best he could do and that it was a color that we picked! I think not, I'm not in the grout color picking business. Notice all of the pictures that show where he skipped fixing the grout, filling gaps/cracks, and the tiles look no better than before he did his work. If anyone wants more proof or pictures, contact me.
He used cheap consumer products, did not clean, scrub, buff or seal the tiles to make them look as good as he mentioned to us in person and in his texts. He cut corners in products, labor, service and time. He left my floors dusty and dirty, with all my furniture all over the place, didn't bother putting anything back as he promised he would. See the attached pictures which show the state of our home after he abruptly left when we asked him to get the job done right.
