Raymond B.
10/05/2017 12:00:00 SA
We love Royal! If you are looking for a professional company to install your hardwood, engineered, or laminate flooring, you really should give "Royal Wood Flooring" a call - (602) 446-2613. My wife and I spent several weeks interviewing various flooring companies, researching, getting quotes, advice, etc., and really we had no complaints with any of the companies we talked to. That said, we had two important factors to consider: this would be a small job (one bedroom) and we were on a strict budget. A lot of the bigger name companies (BTW, all had great reviews) just didn't want to spend much time with us because ours was such a small job. While I do understand that they have to make money, we also had to stay within our limits, and after several weeks that was turning out to be difficult, to say the least. We finally contacted Royal and once I talked to Vinny I knew immediately he was our guy. Vinny understood exactly what we were wanting and we were able to come to an agreement on price that was significantly less than any of the other quotes we had received (and best of all within our budget!).
The day the Royal crew arrived, I spoke with John (lead foreman) about what we could expect. John was courteous and very knowledgeable and listened carefully to all of our concerns. Even when we ran into problems with the floor (the concrete had a large crack and couldn't be leveled as we had hoped) he offered us several options and took the time to clearly explain his reasoning. As it turned out there were multiple problems with the floor we hadn't anticipated and we ultimately had to change our original plans and go to a plan B... But the bottom line is that when the job was finished we had the most beautiful, professionally installed floor we could have hoped for. They literally exceeded all our expectations. Every detail was perfect and even their cleanup was immaculate.
Royal does business the "old school" way - that is to say, you can trust Vinny to stand behind his work and his people. We have a couple of other rooms we want to install new flooring in and I am going to use Royal for both of them. After you're done looking around and getting bids from other companies, I highly recommend talking to Vinny at Royal before making your final decision, whether it's one room or an entire house!