Flooring America of Chandler

(Repost from 7/29/2020 as I had two accounts.)

Everything from picking our flooring to installation went very smoothly. Mark did a great job, and Dale brought the color / pattern we went with and *didn't* pick at the store...I think he knew better than us. ;)

Highly recommended, and will use them again on our next job for sure.

I needed two shower remodels in a rental property.  John D. at Flooring America in Chandler helped me find tile that blended nicely with the rest of the surfaces that I was not replacing.  The tile looks expensive but the price was very reasonable.   John has a lot of experience and far better intuition about design than I do. Both showers look fabulous.  The installer was also very experienced with an eye for detail and quality.  I also replaced carpet in two rooms.   Again, John helped me find a great product at a great price.   Working with John and his team was super easy with great communication. I have this team on speed dial now, for any future work. Oh, and the showroom is huge with so many great options at all different price ranges!

Flooring America of Chandler is incredibly amazing! I purchased an older home that severely needed a flooring update. Amber from Flooring America was so very knowledgeable and attentive to our needs and was able to find us the best flooring options. I left so happy with my experience. If you need need flooring or cabinets, I highly recommend Flooring America of Chandler.

Flooring America in Chandler is the BEST! Dale and Amber really took amazing care of my husband and I.  Once you start looking for a ​carpet you realize it is not an easy task.  There are so many options from price point to quality...and then the decision, do I even do carpet or do I stick with the wood tile planks throughout??

We decided to go with the ​carpet and Karastan at that! Top quality and gorgeous colors to choose from.  The carpet was the last to be installed after a complete remodel of the home.  New stairs finished getting installed and stained Thursday and carpet installed Friday...Goldenrod color...Oh, I was so excited!!!  

I got home from work and the carpet was not the correct color!!  It was pink to say the least!! Yes, very stressful.  

Dale and Amber worked hard to ensure not only did Karastan replace our carpet with no charge, we decided to go with a completely different color to ensure it wouldn't happen again.  They ordered the carpet and it was installed to perfection! I am so happy with the carpet, it's like clouds under our toes!

THANK YOU DALE AND AMBER!! You two are the best and I would recommend​ no doubt!

Went in there with my wife to look for a waterproof vinyl flooring for our rental property in Tempe.   They had a wide selection of styles, price ranges, etc.  But when my son came to look at the ones we chose, he wasn't happy with it.  Especially since he's going to be living there.  Unfortunately, we went to another place and found something he liked.  The owner and the staff were friendly, so I wouldn't hesitate on going back in the future.

The flooring looked great. Unfortunately I was nice enough to leave my air conditioning on during the installation. I had to go back to my house twice during the install, once because they installed the bathroom flooring in the wrong direction. Both times I went back my back door was left wide open in the middle of July. This overworked and burn out my AC compressor. Because it was an R-22 system I had to get the whole system replaced and it cost me more than the flooring. When I spoke with the owner he basically just said I should have had it serviced more often and it was my fault. Basically, if you are going to hire this company, turn off your AC and let them suffer.

We went to Flooring America over a year ago and Dale was very helpful and came out to do a free estimate.  We ended up having to delay the floor change for almost a year but he had his measurements from before and came out again to make sure everything was right.  We got our floors redone to hardwood and it looks great.  Dale was very accommodating and worked with us on some unexpected grinding costs.  We would definitely recommend.

These guys did our entire tile floor down stairs and I couldn't be happier the quality of work was great and the job got done in a weeks time !

We are serious about recarpeting our house.  We went into this store looked like there was one more customer in the store.  We stood around for 15 minutes.  Finally got fed up and left.  As we were leaving someone finally made eye contact and started to approach us.  By that time we were committed to leaving.

Updating after receiving a reply from the business to my review.

"We are happy to bring samples out for a free in-home estimate, and if you would like to order a box of laminate, we can also arrange to have it brought out to your home.  We will also credit back all sample purchased towards any materials ordered."

That's very nice of you. It's a shame these two important points were never mentioned during our extensive conversation with Ron at the store. I wonder why.

Updating after receiving a reply from the business to my review.

Dale I understand where you are coming from as a locally-owned business however, not having samples available for check-out prevents us from coming back to your store and buying from you in the future. As we explained when in the store we don't want or need a free in-home estimate. We have a contractor hired and they will be taking the measurements and placing the order for us based on the wood tile product we select. Your employees kept trying to get us to cut out the contractor and have you provide the estimate which we explained we were not interested in. Arizona Tile created the experience we were looking for and allow samples to be checked out. All the best but we won't be returning to your store.

Just removed carpet from all bedrooms and the den with Flooring America and the experience was superb!  Gregory was very helpful, professional and knowledgeable. He kept me well informed, was on top of things and accessible. During initial conversation he did not exercise any pressure which made it easy for us to compare, analyze and make decisions on out terms. Most importantly,  Gregory went through all the important topics in terms of what things can go wrong or may cost more money due to the age of the house,  etc. I've seen other reviews that put blame on this company that has nothing to do with them but things that are unenviable... just saying.

There was a little hiccup on the first day of the project due to a last minute emergency and Gregory called me early on demolition day to give me the bad news. Nevertheless,  he was on top of it and was able to find a few guys to come for demolition. Unfortunately I didn't get their names but will tell you they were awesome! They worked diligently so they were able to catch up on the 2 hour delay.

They were meticulous and did a marvelous job with the tile. I was and still am impressed. They consulted with me and gave me some ideas of how things could look better which I very much appreciated. They even accommodated my request to include the transition tile I bought.

In all, I am extremely satisfied with Flooring America and the crew that worked on this project. I will certainly hire Flooring America again for the next project without hesitation.

I don't like carpet. Especially when living in the hot desert. So when i purchased my home I started looking for a flooring company that offered quality options and convenience. Dale came to our home and provided flooring samples that varied in color, price, and texture. He is very experienced and offered many options including expanding our kitchen cabinetry. He surveyed our rooms with laser measurements and provided a competitive quote. Fast forward weeks later. We decided to place the order and he honored the original quote. The installation crew came on-time and installed our parlor floor within a few hours. What a gorgeous room that compliments the colors, space, and outdoor views. Excellent experience and highly recommended to my fellow readers.

I have wanted new flooring for 18 years (basically since purchasing our home!) I had soo many thoughts and ideas and different directions my mind was going in, but Amber was so patient and knowledgeable. She helped us find the absolute perfect tile and carpet solutions for our home.That was jus the beginning of our experience! Dale came out several times and brought samples and options and ran through exact pricing for each part of the bid. We felt completely comfortable knowing what to expect. Then, I could not have been more pleased with the crew! They were polite, courteous and their attention to detail was phenomenal.
I had been worried about the mess and dust that removing our old tile would create and I was shocked at how comparatively minimal it was! Dale even came by most days just to pop in and check the progress! They took great pains to cover things in plastic to ensure they stayed clean. Our home feels new and fresh and I absolutely love it again!! They are coming to replace all our old tired carpeting in a week and I cannot wait!! I will recommend them to anyone and everyone who needs flooring (actually we are the 3rd family in our culdesac to use them and I just referred another neighbor to them!) Honestly I cannot say enough about the company and the experience. Just incredible!

We initially met with Dale and then we met with Amber. They are so incredible. Dale and Amber have an eye for design, and make the best and most informed recommendations. The install team was great and the work they did was quality. Highly recommend.

My floor remodeling experience was great.  I highly recommend working with Brian. He helped in making my vinyl and carpet choices. He came last minute to handle measurements,  deliver my vinyl floors and expedited the carpet install.  I would recommend  this company and use them again.

Last month we finally took the time to update our kitchen, pantry and family room flooring with new tile and carpet.  We are so pleased with Flooring America of Chandler and HIGHLY recommend this company for your flooring needs!  Dale and his staff--Carlos and Steve--are perfectionists and very comfortable to work with to achieve the results you want.  They arrived on time, worked quickly and even the manager, Dale, stopped by a few times to see how pleased we were with the project.  We are planning to use my husband's sabbatical time soon to renovate both bathroom floors and already know we will be using Flooring America of Chandler to do the work.

Recently I purchased carpeting which was installed and the carpet is beautiful.  When the installers were leaving,  they told me I would need to reinstall the bottom track guides for the closet doors.  I did not see why there should be a problem  with the guides.  I found the track hardware in both closets on the shelf.  The two closets each have 8 feet double doors, currently suspended from the top door track and rest on the carpet.  The doors are very hard to even move.

I received a call from a Flooring America representative to schedule an inspection of the carpet installation.  At which time, I explained the problem with the closet doors.  When the representative came out for the inspection I had the hardware in my hand.  I was told a couple times a year they have this track guide problem.  I was told the installers would be called and would come out and correct the problem.  That was three weeks ago,  I have heard nothing from the installers or had any follow up from this company.

I selected this company for purchasing and installing the carpet based on the good reviews.  It is one thing to leave a job incomplete, but to make no effort to correct the problem...not good business.  I will find someone to complete the job that can get it done right.   Buyer beware.

Recently I had new flooring put in my house.  I had wood porcelain wood tile put in and I love it.. Dale was really good.   He helped me a lot.  I was not sure what I wanted.  He showed me many choices.   He was very professional.   And the guys that installed my flooring did a great job! Very professional and clean..   They went above and beyond too!
I was very happy I chose Flooring America to do my home...  I would highly recommend them..Thank you for doing a great job.
Karen R.

Update: Dale called was very apologetic came out on a Sunday at the time of our choosing did the measurements and gave us a good discount for the inconvenience.  Update: carpets are installed workers were efficient and respectful after carpets were in Dale came personally to inspect the work and address any issues if there were any. I am very pleased with the carpet and the service after all is said and done I would recommend them

The first time we worked with Dale at Flooring America of Chandler was in November 2012 when we had new carpet and pad installed in our home in two bedrooms, loft, stairs and family room.  Absolutely gorgeous and we could not believe the price and quality of the product.  There was absolutely no pressure on Dale's behalf.  

In July of 2013 we decided to sell our home and buy a new build and asked Dale to meet us at the model home so he could quote carpet for the bedrooms and possibly wood for our home office and master bedroom.   When he asked what we were doing about the tile and baseboards, we let him know we were going to let the builder install those.  He asked for the opportunity to quote the entire home, which we thought was crazy as ALL the flooring and baseboards would have to be removed.  He said no problem, they do this sort of thing  all the time even in brand new homes.   Dale quoted the job and most definitely came in lower than the builder and offered a lifetime warranty on their workmanship as long as we own our home.  

Six months later, we sit in our new home with the most amazing flooring ever!   We have gorgeous 12x24 tile, 5" plank hardwood floors, upgraded carpet and pad and 5 1/4" baseboards that sit properly on top of the tile and wood, unlike what the builder would have done.  

No one could believe that the day after we closed escrow everything was being torn out and it seems we may have started a trend in our new neighborhood.  

We cannot thank Dale, Efren, Jake and all the installers enough for the beautiful workmanship.  High quality work at its best!    We will continue to refer you for years to come and will be calling hopefully this year to have our custom shower done as well.

I had luxury vinyl plank flooring installed in 700 sq. feet of my home, over the concrete slab.  The results are breathtaking.  Jake's work was top notch, and his team was competent.  He communicated well and made it his goal to please the customer.  His installation skills set this company apart as a great choice for your flooring needs.  They took on the job of adding baseboards with less than 24 hours notice.  Had the slab been leveled more consistently, there would not have been a need for caulking to camouflage an uneven section. The process was transparent and I felt I was kept in the loop during the entire process.  Brian was my salesman and he visited my home several times during installation.

Dale and his family at Flooring America/Chandler run their business the way I wish all businesses were run.

We had a major remodel including both our bathrooms, entire flooring in our 2100 sq. ft. house, kitchen upgrades etc. Work included a full tile shower install in both MBR and guest bathrooms, tile in the kitchen island and back splash and tiling and hardwood for our floors.  That was about eight years ago.  

The work and customer service was stellar then and it is stellar now.  (Wow, a  company with an awesome track record in Arizona...who knew?) We have had several repairs that needed to be done within the eight years and Dale and his family have been there promptly to take care of the situation and WITHOUT QUESTION.

Flooring America is a franchise, so I can't speak about the other locations.  I can tell you unequivocally that Dale's Flooring America in Chandler is top notch.  They will get our future work along with my highest recommendation.

So nice to find a company that goes above and beyond.  Thank you Dale and Family.

Dale came out with some samples and did the measurements. He gave me a quote and explained every detail about what was included in the price. Very professional and very knowledgeable. Jake and the installers did a superb job. Took less than three days to tear out the carpet and install over 1,000 square feet of beautiful laminate. The laminate looks great and goes well with my existing tile in the kitchen and bathrooms. Great job!

I can't say enough about Brian's customer service!  He was so patient and understanding.  I was in a major time crunch, trying to find carpet to match 2 different tiles and I was honestly super stressed.  But he eased my mind, came out to measure the same day, and worked for hours to find me the perfect color.  I highly recommend working with him!

Our experience with Flooring America of Chandler was nothing short of five stars.  Dale and his team were attentive, knowledgable, and patient through our entire project. We replaced almost all of the flooring in our 2900 square foot home. This was a big project and I am so glad we trusted it to Flooring America of Chandler.

The staff in the showroom took the time to help me find the perfect tile and they worked hard to make sure it was available to be installed on exactly the days I needed.  Dale gave great advice at each step and the installation team was professional, trustworthy, and extremely hard working.  Together they turned around our entire house in less than a week--though we expected the project to take much, much longer.  Dale even went out of his way to order replacement molding for our wood floors, even though this was not part of the original project.  

We are very happy with our new floors and highly recommend Dale and his team at Flooring America of Chandler.

Happy to report that Greg, Salesman, and installation crew are fist class and do an outstanding job. We had vinyl placed in our 12X12 laundry room and have been very pleased with the results. Vinyl is nothing like it used to be and is much more user friendly than the old linoleum we used to see back in the day.  We removed the water heater and refinished the baseboards to the room would be nice, clean and ready to go... Once the flooring was in, we noticed some bubbles right at the door. The installer was out the following day and took care of that problem and installed a transition piece between the vinyl and tile floor that I had rehabbed for that purpose at no additional charge. If you need flooring of any kind, Give Greg a call; you will be well taken care of.

If you are looking for the best Flooring Company in Arizona, this is the place! I am absolutely thrilled to have found Flooring America and my new floors are beyond my expectations. I spent a few months doing my research of the type of flooring I wanted, the estimated cost of product and the costs involved with DIY or hiring a contractor. For myself, I knew that I would need to hire someone to do the work. I looked around, made calls and set up some in-home consultations. Flooring America had put all other contractors to shame ... by far! One jingle-singing salesman was pushy, misinformed, unprepared and unfriendly, plus the prices were way, WAY above what I had estimated.
Flooring America was so easy, so nice, very helpful and extremely reasonable. My wonderful Salesman, Brian Calderon, brought large samples of what I wanted to choose from and even let me hold on to them for a few days of decision making. Brian was extremely knowledgeable and straight-forward. A salesman that you can trust. I was given an estimate with no surprises or hidden fees, easy payment options and quick delivery. My experience was 100% hassle free. The contractors were friendly, hard-working and did an incredible job. And my Salesman was there the whole time to check on the progress and answer questions or concerns.
My new floor is beautiful. I am an extremely satisfied customer. If you are looking for new flooring, there is NO better business in Arizona than Flooring America.

Excellent customer service and quality!   We moved into our fixer-upper in the spring of last year knowing we would have a lot of work ahead of us.  After repeated trial and error with poor customer service experience with other contractors and home remodeling companies, we found Flooring America (actually my husband's intuition led us to them).  Dale was kind, respectful and VERY knowledgeable about all of the flooring options, brands, and styles.  Their showroom is vast and we picked out a few different carpet and wood-look tile options for various rooms in our home. Dale himself came out the very next day to take measurements with samples in hand...(and some additional samples as well).  We settled on a particular color for the carpet in our family room, however,  after a re-painting snafu of our walls (not Dale's fault), the color of the carpet that we picked and subsequently had installed did not match well at all with the new wall color. With some hesitation, I called Dale to find out if I had any options given my mistake in picking paint colors, and surprisingly, he said we were in luck and had purchased a carpet with a satisfaction guarantee, that stated we could change the carpet out for another color in the same carpet line/brand.  WOW!  We were not expecting that and are so pleased with the new color carpet that they quickly re-installed, with no hassles!!  Because of their amazing customer service, fair prices and high quality selection, we immediately thought of them for our next project a few months later. Since Dale kept all of our measurements for the entire home as well as the samples we had selected previously, we ordered from these wonderful folks again and within 2 weeks of ordering (and only 1 and 1/2 days of install). I have beautiful new floors in my home office. Compared to the experiences I have had at other places like AZ tile, we have found Flooring America of Chandler to have superior customer service, a wider selection and better prices.  I highly recommend that you consider this wonderful family owned, local business for your next home project.    Keep up the great work!!

It took months, nay, years for us to decide on what to do about the flooring in our home. When we bought the house I knew that the carpet was looking worn and would need to be replaced in a couple years. But what to replace it with? There are so many choices today with different styles of carpeting, laminate, wood, and tile. After a few stains (a full glass of pink Crystal Light - that stuff does not come out!) we ruled out carpet. I like the look of wood and so we went back and forth and talked to many people about the merits of hardwood vs laminate. Both don't do well with a lot of moisture and I really wanted the same flooring in the kitchen and main living area, plus the room that leads to/from the pool. So, we settled on tile. A friend of ours has ceramic tile that looks like wood in their entryway so we started exploring those options. Unfortunately, most of the ones we looked at had a wood-ish design to them but really were not going to trick anyone into thinking they were wood. And most were in the short thick rectangular shape (8"x24") pieces.

When we went into Flooring America the first time we kind of browsed around and then left without making any commitments. The sales girl was friendly and answered our questions but didn't put on too much pressure. Once we had narrowed down to the wood look tile we went back in and met with another salesperson who showed us all the options they had. That was when I realized just how many different product choices Flooring America has to offer. The store is just a showroom, they don't have inventory there so that is why it seems so much smaller than going to a tile wholesale place or big box home improvement store. But really they have a huge selection! The type of tile we were looking at ranged in price from $4 a sq ft to $12. We picked a few that we liked and made an appointment for them to home to our home. They want you to see the samples in your own environment with the lighting and your furniture since that is the only way you can tell if you are going to like it or not.

Well, of course I ended up falling in love with the most expensive one they had. It is a porcelain tile made in Italy by Cerdomus (Barrique series, Brun if you are interested). It was the most wood looking because there were a lot of variations in the pattern that looked like natural wood grain and the actual tile pieces had some texture to them instead of being smooth and overly shiny. And it came in a variety of sizes (4X24, 8X24, 4X40, 8X40). Dale gave us a discount as a way of apologizing for missing the first appointment. That was a smart business move since when we were waiting around for him the first time I was already thinking "There's no way we are going to use this company if they don't even show up for the estimate." They were also running a promotion on installation so the overall cost, although very high, was still a good deal since we were getting such a quality product. The main thing I like about this company is that they do it all for you: help with the initial design selections, move furniture and do the demo of old flooring, and install the tile. We ended up using all four sizes to make a really great pattern that looks awesome! The main guy laying the tile was Dale's son and he was very trustworthy and professional.

There were a few glitches with scheduling. But that was mainly our fault since we ended up getting new baseboards (yes, they offer those, too) and then decided we wanted to paint the walls after the tile was done but before the new baseboards went on. So, of course by the time the painters were done the tile crew had moved on to a new job and had to squeeze us in to finish up. Another hiccup was that they ran out of tile (just one size) on the second day and had to order more which delayed things a couple of days. However, the nice thing about that was that Dale ate the cost of the extra tile since he said it was his mistake in measuring/ordering. Another company would have probably tried to pass that cost on to us. In spite of these couple issues the overall process was smooth because of how competent and courteous everyone at Flooring America is. I think we got a very, very high quality tile at a reasonable price and it looks really great! There are a few spots where the tile is not perfectly level (hence minus one star) but so far we have gotten a ton of compliments from friends and family and I am very pleased.

The staff here is very kind and knowledgeable about their products. They have a wonderful selection of flooring, unfortunately everything is a tad pricey for my budget every tile we looked at was over 2.00

I purchased my carpet over a year ago and it still looks great. Dale is wonderful.  He came out and took measurements, brought samples, was thorough when explaining the installation process. I'm very happy with my purchase and highly recommend Dale for any of your flooring needs.

We recently started shopping around for tile to replace the existing carpet and laminate on the 1st floor of our home in Gilbert. After a bad experience with a salesperson from Express Flooring, my wife and I walked into Flooring America in Chandler. The salesperson was nice and listened as we explained what we were looking for. He showed us a good variety of tiles that fit our needs. We picked out our three favorite options and set up an appointment for Dale, the owner, to come take some measurements and give an estimate for the job.

Dale was nice enough to come to the house at the end of the evening. I worked late and my son had cub scouts so Dale agreed to come over at 730 PM so that I could take care of what I needed to. He brought the 3 pieces of tile that we selected in the store and we were able to see how they would look. It made it easy to choose our favorite. He took his measurements and explained all options for the installation. We ended up choosing to have them installed diagonally which would cost more due to the fact that more tiles needed to be cut and there would be more materials wasted. The price we agreed upon was cheaper (diagonal install) than the price we were quoted from Express Flooring (horizontal install). Dale left and told me that he would contact me the next day with an estimate on a start date. The next day, he informed me that the installers would begin the job on Monday (4 business days). This was fine with me as I had a lot of stuff to move off the first floor.

As scheduled, the contractors showed up on Monday bright and early. They helped me move a few pieces of furniture that I could not move myself and then got started ripping out the old floor. The boss told me the job should be finished on Friday and then left his installer to complete the job. "The worker", as my six year old son referred to him, worked very hard and put in 12 hour days. He was very nice and didn't seem at all bothered by all the questions the boy was asking or the instructions the boy gave him like..."don't  break those tiles Mister" HAHAHA.  The installer really took his time to make sure all cut pieces of tile looked right. I'll just say it... They are "perfect" and his attention to detail was first rate.  

The only knock I have on the whole job,from beginning to end is that the install took a full six days instead of the estimated five. But, at this point, I don't care because the floor looks freakin fabulous.  Dale and his family run an excellent business and I will definitely be going back to them when I do my upstairs flooring and bathroom upgrades. Oh yeah... And they do kitchen countertops also. If your looking for some work done in your home... Look no further than Flooring America in Chandler.

Great job installing carpet and laminate flooring.  Huge selection on flooring to choose from too.  The installation was so smooth.  Laminate installed in a bedroom in less than a day and they were so accommodating on the carpet installation, spreading it over two days so all the heavy furniture didn't have to be moved at once.  The best part was they moved the furniture for us, installed the carpet and then moved the furniture back in place.  Dale came out after everything was installed to inspect the job and make sure we were happy.  You cannot go wrong with this company.

Dale and his team did a great job installing my new floor. Customer service and workmanship were excellent. They have a wide selection and Dale made sure I got the best deal. Everything went smooth with the delivery and installation.  Great communication throughout the whole process. Thank you Dale and Amber!

This is our second time using Flooring America and will not be our last,  competitive pricing, great quality of products, employees are friendly, professional, and courteous.  Dale is fair, friendly and professional. We generally get 3 quotes prior to work being completed, each time we have selected Dale and his team, next time we will just go with Flooring America and save our time.  With both of our jobs there were challenges with sub-flooring, and unevenness with the concrete slab due the age of the house.  The additional work needed to have the job done right was reasonable, when others would have seized the opportunity to gouge the customer. Jake and his crew did both of our installations and I cannot say enough about the quality of his/their work.  He does a great job of checking with you along the way if there are choices to be made during the  installation, he also makes recommendations based on his experience that gives his work a clean look.  This is not an easy task when blending new materials with existing flooring.  I 100% agree with all the other reviews except the 1 negative review.  If there is ever an error or a problem Dale will make it right. If you decide to go with Flooring America for your flooring need you will not be disappointed!

OMG. What a great experience. This family owned business is the best. From my first entry into the store. Inventory of product choices is great. Staff is very friendly not pushy. One stop shopping. Very professional. Great job Brian/ project manager, Jacob and Chad. They are really top notch installers. We are very satisfied. Will never return to lumber liquidators.

I had my floors done 2 years ago, to the week, by Flooring America.  I had a wonderful experience from my first phone call with Dale, to my first  meeting with him when he came to give me a free estimate, to the second and third time I needed to meet with him because I am slow and hesitant when making big decisions, to the installation of my floors, to the second estimate for the upstairs, to two days ago when I asked him yet another question about my floors!  

I had some questions about some places that I was worried were ruined (from dog pee and toilet bowl cleaner), as well as 4 places were the planks "weren't perfect" in my opinion.  Dale came out to look at them (2 years after installation) and answered every question I had about the floors.  He told me that he would have his installer/repair guy call me the next week, after the holiday, in order to fix the 4 spots that the floor had moved, as it is a moving floor.  I asked about the two places that the dog had "ruined", but in fact, he said they were fine and I could save my money (awesome!)  I appreciated his honesty as well as his customer support and service.  Dale then checked out the toilet cleaner problem - I thought the floor was bleached forever.  He asked me if I had any cooking oil and then proceeded to get behind the toilet, scrub the floor for a few minutes and fix the problem.  Instead of charging me for his own good, he did what a family member would do for me!  Dale has answered every question I have ever asked, even ones about plumbing and electrical work, that had nothing to do with flooring!  He has answered every question I have had quickly, no matter how many I have asked!  Dale has been very helpful and kind, and I really have appreciated his help!

I would recommend Flooring America at Ray and 56th not only because of my beautiful laminate floors, because of the wonderful customer service I have received and continue to receive two years later!

Poor customer service!! I have been a customer of this store & location since the 90s.  I've had carpets, tile & wood installed in 3 different homes.  This year Flooring America lost us as loyal customers. We ordered carpet &wood for our bedrooms.  The wood was backordered. The one problem that upset us was the lack of communication. No updates unless I called. Understandably the updates wouldn't be pleasant since the back order  was over a month but the money was paid & had they been proactive it wouldn't have gotten contentious.  I was promised an inspection when the work was completed along with cleaning tips for both products.  Funny after money paid they failed to fulfill their promises.  The products purchased are really nice but as a loyal returning customer I expected & should have received premium customer service instead of just a premium cost. No recommendations from me. The one star is because the floors were installed.

We had our home carpeted and tiled for almost $17k (minus the bathrooms). This was the most aggravating home improvement project I've ever experienced. Both Dale (owner) and Henry (salesman) dropped the ball several times with lack of communication creating a ripple effect of misery for us. We were told several times that certain things would get done and they weren't done. Not putting our project on the schedule to start, not showing up on time, not finishing on time....One of the carpet installers made my tiny dog yelp in pain a couple of times because he pushed him off the bed and jerked my dog's head while petting him too hard. That same man had to be scolded by his co-worker to keep working and not goof off.  He lied about my request of what rooms I wanted carpeted. What? Wouldn't I know what I wanted done? Then he started making some odd noises in one of the rooms - really weird. It was so bizarre and his co-worker was embarrassed and kept apologizing. I asked that he not be in my house the following day because he made me feel uncomfortable and I was assured he wouldn't be there. Guess what? The next day he's in one of the bedrooms!!! Apologies and $500 discount were given, but to be honest, this didn't seem like it made up for all the time wasted and headache that this company gave us. There were other things, but Yelp space is not big enough to mention it all. They came out twice already to re-do a carpet area that we weren't satisfied with. It's crunchy and noisy when you step on the carpet. It's still not satisfactory, but we've wasted too much time with them trying to fix the problem without any success. I am still frustrated thinking about the cluster that happened in my house. Such a comedy of errors. I would give 5 stars to the tile installers though, but everything else was a thumbs down experience. I would've gladly given my money to another company who would've done a better job. Dale and Henry know exactly what happened and acknowledge the events that took place by coming to our house twice to discuss everything crazy that happened to us. You guys are nice people, but this review is an honest one.

Flooring America in Chandler gets an easy 5 star rating.  We have had hardwood flooring installed before by another company which doesn't even come close to excellent work Flooring America of Chandler did this month.  This company is truly a family operated store in Chandler who knows how to treat their customers the way customers should be treated.  Dale, Jake, and his team are professional, personable, knowledgable, and picky with their work which means you are getting an excellent install for years to enjoy.

When we need additional flooring or tile work done in the future, Flooring America in Chandler will be the only company we will call.  

I wish more businesses were like Flooring America in Chandler who truly care about their customers and put them first and make sure they are satisfied even after the install.

Thanks again for everything!!

After researching and going to all sorts of flooring stores, we chose Flooring America and are very happy we did.  We had 3 companies come to our house and give us an estimate.  Flooring America was the best price AND the best service.  Our flooring specialist, Greg Streeter, was knowledgeable and helpful, we didn't have to make too many decisions just pick out what we liked, then he and his fantastic team made our boring beige house beautiful (it took only 3 days).  I loved the laminate installers, they were super friendly, moved all of my heavy furniture, and did a fantastic job.  The carpet installer came in very professional and just got to work and finished in record time.  I wish we had done this sooner!!  Thank you Greg, I have and will continue to recommend you and your fabulous company to everyone.

What a wonderful business to work with!  Flooring America is family-operated and you are treated like one of the family.  They helped make the best choices for our home, installed the carpet and hardwood flooring beautifully, and followed up to see that the installation was to our satisfaction.  We were reminded that we were customers for life - that the service didn't end once the job was done.  We had our whole house done, and it looks great!  We couldn't have chosen anyone better to do this job.

Flooring America/Chandler easily gets a 5 star rating from us.  We have never had carpet or flooring installed and were a bit overwhelmed thinking about it, but Dale and his team made the process of getting new carpet and tile for about 2,000 square feet very pleasant.  
The number of flooring options available is overwhelming, but after visiting the store they asked me a number of questions that made it easier to narrow down my choices.  I found that it's not all about how the flooring looks, but what also works best for our lifestyle. Dale came out to measure and give us an estimate and gave us pricing with different options on the spot and there was no pressure.  Once we decided, an appointment was quickly set up for the install.  Workers showed up on time every single day which was critical for me since I had to leave to take my child to school.  They kept me appraised of the progress the whole way and finished a little sooner than expected.  The workers made it as comfortable as possible during the tear-out/install and very attentive to the fact that I had children (i.e. putting the stove back at night in case my toddler needed something cooked).  
I LOVE my new floors and the quality of product and work is amazing!  The customer service was top-notch.  I wish every business cared about their customers this much!