Best Businesses in Phoenix, AZ

Wow, these people are beyond bad. Booked 13and of carpet a month in advance, and they were a no show, even tho we told them it was critical that they be there, and that was the only reason we bought their overpriced stuff. They were a no show. Unfortunately we gave them a second chance and have regretted every minute of it. No one showed up the second day but a bedraggled worker fresh off another job, worn out and pissed off. When his helper, that he said was worthless showed up, he left shortly after. We had to beg his guy to stay, and I mean beg so we could get this done. In the meantime our pets were locked in a back room for two days, and yet again because, they laid tack strios all over the house including doorways, making it unusable. The owner didn;t even know if anyone was showing up the next day. We finally got the stuff laid only to have it immediately come loose. bad seams and lumps. The first attempt to have it fixed was once again a bust, as the crew didn't show. The owner seems mistified when you confront her about it, but then explains that they don't 'work' for her. If you sell installed carpet, shouldn't they? Take two... we used her salespersons technique of making them select, he will ask which you choose if your life depended on it. It is carpet for god's sake...and they showed only to have a bad job yet again. The third time the guy did okay, but we wanted them to fix the chunks they took out all over our baseboards. I asked them for this and got an email last night saying she hoped to schedule something today. We tried to hang out so they could make it, planning around them, but no call. The usual crap from this company. I was promised a discount for rebooking with them, but now it is contingent on me pulling any bad reviews. They even have that in the contract that her husband brow beat me into pulling, He interrupted a call from his wife to tell me to get on the computer and 'help' to take down my review. but don't bother with customer service
promised except to whine that it isn't their fault and they are so so very sorry.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

This company came highly recommended from family. Good quality workmanship, I will hire again in the future.

We hired Josh and team to install flooring to match our main areas and extend into the bedrooms.  In our view the price was fair, and the work done was on time and executed very well.  It is fairly rare that a contractor shows up on time, stays on budget and finishes on time.  In our case the work was done faster than we anticipated, which is a great bonus.

We are glad we used Bare Renovation.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

We didn't have a big project, but Dave and his team treated us like we did.  They were communicative, on time, honest, reliable, and reasonably priced.
I highly recommend Prevail Concrete and we will be working with them again once we start our front yard project.
Thank you Dave and team!

We did our tile work with them before we moved into this house. We found the tile we liked at AZ Tile, and they negotiated a better price for us and purchased it, transported to the site for us for no additional charge.

We measured 1700 Sq Ft and they completed the job in about 5 days. They started it and finished it with no break in schedule and the quality of work was neat.

The owner, Lee gave us some design ideas which ended up working out perfect for our almost white tile, merge with the existing tile in the house seamlessly. Saved us a ton on Teardown and additional tile.

We are general contractors remodeling our own home and went to Cabinets To Go for an initial consult and was sold immediately. I started the process with Mario who assisted in every possible way he could in configuring the right cabinets given my design desires. And my purchase was sizable- roughly $18,000.00. When the state instituted the retail restrictions in response to Covid-19, Mario was furloughed with a number of other employees leaving a skeleton crew to accommodate all existing and new customers seeking assistance. Wow! I couldn't believe the company left so few employees to handle ALL the business in the state of Arizona. I believe it is the only store. Well, they were fantastic!! Yes, I waited periods of time during my appointments because the phones rings off the hook. But O.C. was fantastic in apologizing and getting to my delivery needs and any other requests I had. My takeaway- I can get cabinets anywhere but the customer service and concern even in the face of enormous pressure from what was clearly understaffing sold me on this store. Good job O.C., Mario, Alex and the whole team at Cabinets To Go, Phoenix. Thank you.

I just finished an extensive remodel of our house.  AZ Discount Flooring did all the tile and shower demo and then they also installed a new tile shower, tub wall, tile floors, bathroom & kitchen backsplash, carpet in bedrooms, and wooden baseboards throughout the house.  They also cleaned and sealed all the tile afterward.

It turned out beautifully.  I am extremely happy with the final product.

Pros:
AZ Discount Flooring had the very lowest priced travertine I could find ANYWHERE.  I did extensive research and their price ($1.99/sq ft for 24X24 travertine) could not be beat.  Their install price at $2/sq ft and $1/sq ft to clean and seal was also quite reasonable.  I had three different installers quote me anywhere from $3/sq ft all the way to $8/sq ft to install travertine.  

The quality of the materials is excellent.  I absolutely love my floor tiles.  They are beautiful.  The glass tile and backsplash materials and the wooden baseboards are also very nice.

The quality of work performed was also good.   My floors are all even and the grout lines are 1/16 and look fabulous.  

At the end of the project we had a surplus of tile and the owner, Marie, took the surplus and gave us a refund--keeping us below budget.

Cons:
The store seems to do alot of business with contractors and sub-contractors.  Because of this, it is difficult for a layperson (like myself) to schedule and communicate plans.  Do some research on what you want before you go in and make sure you are prepared with your measurements and exact list of what you want.

Different crews do each part of the job.  I had a different crew for my demo, tiling, carpeting and baseboards.  This can be confusing as some parts of the job (like who re-installs the toilets or who demos the baseboards) could be performed by many of the crews.  Make sure you nail down all of these details to avoid confusion.

The project took about 2 weeks longer to complete than originally intended.  This was mostly due to a 1-2 person tile crew.  They did an excellent job but probably needed more help.  

Bottom line is that you get wonderful quality for a very low price.  The trade-off is that you have to be the one who is on top of the project and be organized because this place is crazy busy.  If you are looking for alot of hand holding and quick return calls, this is not your place.  If you are looking for the best deal possible and you are patient and willing to do some work--contact AZ Discount Flooring.

Diego Jr. came in on time, did a great job putting in a rubber strip to hold down our carpeting (as the old metal strip had been coming up since we moved in and we have an 8 month old who's ACTIVE). He was very polite (the other company our complex hired were rude and they claimed we pulled up ALL our carpet) and he just generally did fantastic. We are impressed! Thank you Diego Jr and Puckett's!!! You deserve your high rating on Yelp. Now my baby can crawl around with abandon without fear of getting a nail in her tiny knees.

Oko and Sal did our backsplash and did it perfectly. They even uncovered an earlier flaw and took steps to address that. They worked efficiently and finished on time. Upon a follow-up involving a cracked tile, Oko came back on the next day and expertly repaired it. Their results were flawless and they were willing to deal too. We're saving his card for future tile projects. Highly recommended.

Hard Rock Tile and Stone did truly impressive work for me recently when they installed the tiles in my walk-in shower. I was pleased with the honesty and caring attitude of the owner, Blake Jolley.  He frequently checked in with me to be sure that I was satisfied at each step of the process.
Not only that, but I found their price to be reasonable,  their customer service excellent,  and their work to be professional. They were always responsive to my questions and concerns, and the installers did an excellent job.
They also were very willing to take back unused materials and deduct the cost from my bill, which is a testament to their honesty.   I highly recommend this business to anyone who needs tile or stone work, and I will not hesitate to call them if I need this type of work again.
Andy Pham
Owner
Signal Butte Self Storage

Another Remodeler who doesn't follow up
Said would have someone call
Asked to set appointment with daughter never called

My boyfriend and I hit all the big box stores to get quotes on a kitchen remodel but thankfully we kept looking and found Sam at Pelleco before we bought anything. Sam has really creative design ideas - he knows what looks good! He was easy to work with and very competitively priced. The quality of materials is high (higher than what we would have been able to afford at one of those big box stores). In fact, we got much more bang for our buck with Sam than we would have anywhere else. Sam was quick to address any complaints we had during installation and has since followed up with us on a few other items that did not originally meet our expectations. We'll be contacting Sam next year when we have budget to redo our bathrooms.

We had a black water problem and Zona came in & took care of it.  They were professional, took care of the insurance, took care of the clean up, plumbing, and restored the house to a better state.  I recommend them unequivocally  for any damage restoration need!!!

Tony came out quickly, gave us an estimate, and educated us on how to properly care for our tile/grout. I was trying to decide between cleaning and sealing or recoloring the grout, so he did a quick clean of an extra dirty area to help me evaluate my options. I decided to clean and seal as it cleaned up really nicely, and I appreciated that he helped me select a more affordable option since I like the existing grout color (though it's hard to keep clean). Our service provider, Alex, arrived on time, worked quickly but thoroughly, and was polite and friendly. Out floors now look 10000x better. I wish I had remembered to take a before picture, but our "oyster" colored grout was dark brown in many areas from accumulated dust, first, etc. We live in a rural area with more dust than average and 4 dogs. Despite the "hard living" our floors get, the grout is back to its original state! It looks fantastic, would absolutely recommend and will be using their services again in the future for sure.

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!

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