Best Businesses in Phoenix, AZ

Wow, these people are beyond bad. Booked 13and of carpet a month in advance, and they were a no show, even tho we told them it was critical that they be there, and that was the only reason we bought their overpriced stuff. They were a no show. Unfortunately we gave them a second chance and have regretted every minute of it. No one showed up the second day but a bedraggled worker fresh off another job, worn out and pissed off. When his helper, that he said was worthless showed up, he left shortly after. We had to beg his guy to stay, and I mean beg so we could get this done. In the meantime our pets were locked in a back room for two days, and yet again because, they laid tack strios all over the house including doorways, making it unusable. The owner didn;t even know if anyone was showing up the next day. We finally got the stuff laid only to have it immediately come loose. bad seams and lumps. The first attempt to have it fixed was once again a bust, as the crew didn't show. The owner seems mistified when you confront her about it, but then explains that they don't 'work' for her. If you sell installed carpet, shouldn't they? Take two... we used her salespersons technique of making them select, he will ask which you choose if your life depended on it. It is carpet for god's sake...and they showed only to have a bad job yet again. The third time the guy did okay, but we wanted them to fix the chunks they took out all over our baseboards. I asked them for this and got an email last night saying she hoped to schedule something today. We tried to hang out so they could make it, planning around them, but no call. The usual crap from this company. I was promised a discount for rebooking with them, but now it is contingent on me pulling any bad reviews. They even have that in the contract that her husband brow beat me into pulling, He interrupted a call from his wife to tell me to get on the computer and 'help' to take down my review. but don't bother with customer service
promised except to whine that it isn't their fault and they are so so very sorry.

If you need new flooring you've got to go here. They have a large selection to look through. Doug and Andy will do everything they can to ensure customer service and satisfaction. I've been so impressed with the friendly and professional service. I had bids from all sorts of places, and as soon as Doug started to talk about carpet, I immediately knew this guy was well educated and passionate about flooring. He conveys his knowledge in a way that makes sense and helps the customer make choices that fit their needs and wants. I've learned that the flooring business is competitive, you can buy cheap from big box retailers who care little about you, you can buy expensive from places trying to run up their profits, or you can purchase smart and between the two from Doug and Andy and walk away feeling you did it right. You can't go wrong with these guys, and if a mistake happens, I bet they will go above and beyond to make it right.

Hired to remove waterproofing along entire front and sides of house from previous 3ft.tall flower bed. After the estimate was presented, I called with questions. The owner personally answered my questions along with the amazing project coordinator, Kimberly. Kimberly was extremely patient, knowledgeable, and a pleasure to work with! The team was professional and showed up on time on the day they said they would (seems rare for contractors these days). They kept us updated every step of the way via email, text, and phone calls.  We will be hiring this company for our next project! The owner and the company focus on customer service and they did not disappoint! We could not be happier with our experience. Thank you!

Joshua gave the project personal attention from beginning to end and was agile enough to jump in to take care of any detail that needed to be addressed. His crew was the best of the best. They were not hurried and had no desire to do anything short of the best job they could do, even at what seemed to be personal expense. Everyone's dedication to the job was inspiring.

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

I would recommend Prevail Concrete & Coatings to anyone looking to improve their driveway, garages, or any type of concrete flooring! They are efficient and professional. I am impressed with my experience and will definitely be using them for future projects.

We did our tile work with them before we moved into this house. We found the tile we liked at AZ Tile, and they negotiated a better price for us and purchased it, transported to the site for us for no additional charge.

We measured 1700 Sq Ft and they completed the job in about 5 days. They started it and finished it with no break in schedule and the quality of work was neat.

The owner, Lee gave us some design ideas which ended up working out perfect for our almost white tile, merge with the existing tile in the house seamlessly. Saved us a ton on Teardown and additional tile.

Showroom is unimpressive and the prices were not as low as one would expect from a discount shop. This place is more for diy'ers then someone looking for a remodel.

Drove all the way over there during traffic hour and walked in. Nothing on the door to alert people a customer was there. Some lady was in a high-walled cubicle way in the back of the store (I could hear her talking) but no salespeople around. I walked the whole store for 10 minutes or more and nobody ever came up to greet me.

The store layout was OK but all they had was pricing on items using sticky notes. Most items were not laid out in a way so that you could see things that were in the back of the stack.

After 10 minutes of drifting around aimlessly I left.

Why bother even unlocking the front door if you're not going to have someone watching for customers to come in? I shouldn't have to shout out for help in a store that's only a one-room showroom.

Requested a quote from Mark Hamilton. After a few day of nothing I called him to make sure he got my email. Said he did and would have a quote out to me by the end of the day. A few day later after that with nothing from him I emailed him to let him know I needed a quote by the end of the day. This was his email back to me.
"You sit on this for 2 years and then all of a sudden it's a biggest hurry up thing there is. I have other customers besides you that do work with me on a constant basis. I'm sorry but I work the field and the office as well. So why don't you just go ahead and go with someone else"

Not how you should treat a potential customer, no matter how busy you are.
If this was my employee they would be out the door for something like this.

I highly recommend Imperial.  We had them rip out and install tile in our bathroom remodel project.  Floor tile and tub/shower surround.  They gave me a great referral for looking at and selecting tile.  They were punctual, neat and the work result was excellent.

The owner Greg was so awesome to deal with! We've had so many issues with contractors lacking integrity - Greg was the opposite! Returned all our calls, his crews showed up when they were supposed to and work performed was excellent! Jesus and Milton (tilers) were incredible!!! They made suggestions, asked proactively how we wanted to handle the inevitable challenges that arise in a project of this scale and their attention to detail/resultant work was of the highest quality. Greg and team rebuilt our shower, did the floor tiling and our granite for our vanity.

Worked with Arizona Floors to install new countertops in kitchen and two bathrooms, and backsplash tile in kitchen.  Robert and his folks are excellent to work with and I appreciate his attention to customer satisfaction.  Workmanship on the installation was outstanding - could not have asked for a better looking result. Installers were prompt, professional and very friendly guys - a joy to have working in our home. Would not hesitate to contact Robert's folks again.

Sadly, The owner of this business has no affection for the truth.  His response is not based in reality. I could go on to clarify but he is out of my home and that's the important thing.
Be careful.

Zona recently completed a full gut reconstruction of my condo after it was flooded. I fired my first contractor because they were not responsive which led to me finding Zona. I wish I would have found Zona right away because they were responsive and had guys working on my place within a day or two of agreeing to work with them. One of the best things I liked about Zona is that they used the same software to estimate costs as my insurance company. It can be a real hassle if you have to negotiate a settlement with the insurance company and then again with a contractor for what they will actually do the work for. Zona knew my insurance guy and that made things much easier on me. Aaron was always available for questions and helped guide me through the process. I think they did good work and I was happy with the way things turned out. I would recommend them since they are honest in their prices and will get your place put back together quickly.

We recently used the grout doctor in our north scottsdale home and we would 10/10 recommend them! We had two knowledgeable and enthusiastic young men come in and do a fantastic and thorough job. They tackled our home in a few hours and we love our tile floors again!!!   Thank you :) !

Fraud, criminals, liars, theft, are the words that come to mind when writing about this company.  Do not use this company, they still have not performed the work that was pre-paid days ago and now have yet again scheduled the work to be done for the 3rd time and yet again a no show.  I will be suing this company and I am sure I will win.  I hope whoever reads this post is smart enough to adhere to my advice.  Save yourself the TROUBLE!!!