A & M Mechanical

TL;DR version: this is an honest company that represents both their profession and people with honor.

If you live in Phoenix your worse nightmare is your A/C going out. You pray to whatever being you worship that it's a cheap repair because who puts $8,000 away for a new A/C unit?

Mine conked out on a hotter fall day and trying to get same day service was challenging. I called A&M but couldn't coordinate correctly and with my back to the wall, I went with a company that could get my house cool and keep me and four legged creatures alive.

That being said, Amy at A&M was beyond helpful in giving me good information so I made an informed decision. There wasn't a sale in it for the company, but she represented both humanity and her profession with honor. She helped me understand that I was getting a fair price and unit from her competitor and put my needs in front of making a dollar!

I wasn't their customer, but they treated me like a human being in need and I would use this company without hesitation. The other company did a great job, too, but I wanted to commend A&M for being helpful when they didn't need to be. Thank you!

Mark, Amy and their professional team are true gem in the crowded field of HVAC companies to choose from here in the valley.  I wish I could give them 10 stars!  My short view is this: do yourself a favor hire A&M IMO they simply are the best in the valley.

If you want to read more, below you can read my long review & all the reasons I feel they are simply the best...

A&M just finished installing a new HVAC system in early January and my husband and I could not be happier with the work and American Standard products they sell.  You may pay a little more for this team of professionals, but I promise you it will be money well spent!

I did a lot of research on cost (let's face it this is a major investment) and how to get the best value for our replacement HVAC system.  Everything I read said that the brand you select and who installs your system is what brings the greatest value to your new HVAC.  We chose A&M because we felt they had a quality brand (American Standard) and we thought they would do the best installation.

The painstaking care that A&M spent making sure that everything was perfect cannot be understated.  They started the process by taking load measurements and making sure our units matched our needs.  They then discussed hot spots and the current challenges we have keeping our home comfortable, and from there they built a custom plan to meet our needs.  They recommended several changes to the way the builder had set up our original HVAC system.

The install team came out and spent an entire week (5-6 days w/at least 3 workers on site) installing our new A/C units and correcting the builder duct work.  Aside from finding tears in our builder duct work, they worked to make the flow of air more efficient by making major changes to the original builder duct work layout, and where needed reinstalling new duct work.  No detail in the install was too small to give attention to or overlooked.

If you've read this review to the end you can see that A&M has a true fan :-)  They made me a fan of their company through their outstanding customer service, their honest hard work, painstaking attention to detail and the value they give you for work done in their pricing.  When you are looking at prices on a paper it's hard to decided who to select because it seems like an HVAC company is an HVAC company and the work they do is all the same.  It is clear to me now, after watching my neighbors do HVAC installs (which tops took 2 days to install), that HVAC companies are not all the same.

Amy, Mark, and their team are amazing. I have used them for 8 years now and they have the best customer service of any company I've ever worked with. Even when I bother them leaving a voicemail at 7:30pm they respond! When another not to be named company bailed on an emergency call A&M stepped up and got their techs to my home even though they were booked solid. Thank you for providing great, reliable, and thorough work in a town that heavily relies on air conditioning.

Brian came out yesterday and serviced and repaired my air conditioning.  This is the second time we have used them. Brian spent a lot of time working on my units, explained everything and gave us numbers to help me understand.  Then let us make choices.  He was so very nice, polite and thorough.  Have never had a nicer person do repairs.  Amy, who answers the phone, was very nice also.  

Both experiences with them have been wonderful.  Highly recommend them and will use again.

Truly one of the best repair experiences we have ever had. We have had Tyler come out twice now to repair separate air conditioners.  Such a professional and cordial technician. Efficient and honest.  We felt that each time and also in dealing with the owners and their desire to actually help us honestly and not ripping us off by selling something we didn't  need.    They were so quick to fit us in on a repair during recent 115 degree heat. Can't say enough good about this company. Will never call anyone else but them!

I have been using A & M Mechanical for all of my Heating & A/C needs over the years. I have found them to be extremely reliable and honest.  The level of customer service is one that is more the exception than the rule today. They are outstanding.  They are not the cheapest, nor are they the most expensive.  I feel that the pricing is within the industry standards.  What sets them apart, is their focus on detail and doing the job right.  When I refer them to my clients, that's exactly what I want them to do: Get it right, Be on time, Be Honest, and Be Fair Market Priced.  I get it all from A & M Mechanical.  I will continue to use them, and I would highly recommend them to anyone who has heating & A/C issues.

I can't say enough about A and M Mechanical. Not only are they reasonably priced, they provide excellent service. Amy went above and beyond and our service guy, Brian, was on time and thorough. I highly recommend this company!

Saturday night (late) I was getting warm when I checked the thermostat to see if the central AC was on and yes it was, but it was blowing warm air. Oh no! So now my air conditioning decided the day it was 109 degrees to stop working

I called Sunday afternoon and spoke with Mark I  told him about the issue with my AC and he said the earliest he could get here was sometime Monday. I was fine with that even tough it was 98 degrees in the house. My wife and I were OK but a bit worried about our dogs and how they would take the heat.

Amy ( Marks wife called this morning to confirm that I would be home. Mark came around 12:10 asked a few questions, and went right to work. After diagnosing the problem, he came back, and told us what was wrong, what needed to be done, and the cost to have it repaired. I agreed to the repair. About 1 hour later he was done! I believe he was here for a total of thirty minutes and my central air conditioning unit is now working and blowing cold air. Happy dance!!!

He located, tested, and fixed the problem (Bad Capacitor) quickly and efficiently. I can sit back now and relax in my fully air-conditioned house and enjoy the cool air as I write this review.

PRICE: No hidden or extra fees for an estimate, just the cost of the repair.
SERVICE: Mark is very professional. Overall, this company was as good as you could ask for.  CONCLUSION:  They were prompt, thorough and affordable and Highly recommend. In fact Yelp readers: look no further, this is a quality, ethical, reasonably priced A/C service. Could not be happier.

Mark and Amy are the best A/C team in Phoenix. I have been using them for about 5 years now and won't use anyone else.   They have great customer service. Mark even came out at 4:00 am in the winter to chase down a gremlin.   I don't know anyone else that would do that. I am always happy to refer these guys to my friends, family, and anyone that asks.

I left a voicemail 3 days ago and never heard back from anyone.  I tried again today and got voicemail again.

A&M Mechanical has been my choice for HVAC maintenance and repair for 5 years.

As the other reviews state Mark and Amy are the BEST, Most PROFESSIONAL, Most KNOWLEDGEABLE, Most TRUSTWORTHY HVAC company in the greater Phoenix area.

Every customer that selects A&M Mechanical, in my humble opinion, can relax in confidence that they are truly in good hands.

Absolutely the best heating and cooling service company.  A family run company that focuses on your satisfaction and knows HVAC inside and out. Amy runs the business and knows her stuff.  Mark is the ultimate tech. I understand my system better and confident my system will perform perfectly.

I called in yesterday and spoke to Amy about an ac problem (fan was blowing but the air wasn't cool). She recommended something I could do on my own so that I could save money on the service charge (which I thought was so sweet of her). I still had to end up getting the repair, so the next day Chuck came by and I also got to meet Mark. Both were extremely friendly and very helpful. The problem was solved in less than an hour.

Overall, service was great. The price was more than reasonable (service charge plus price of a replacement part). They gave me their honest opinions and made me feel like I could trust them. I would definitely call them again and would also recommend them to anyone!

I cannot say enough great things about this company. They installed a new heat pump ahead of schedule without any surprises. Mark was anal about making sure I was getting the exact options I wanted. They cleaned up every bit of construction debris and made sure to have a fire extinguisher on hand for the soldering. He also corrected some problems with a two year old unit that was installed by someone else. Very difficult to find honesty and integrity when dealing with Phoenix area A/C companies. They are a small operation but it is worth the wait to have Mark and Amy work on your system.

First of all, you cannot do better than this company and their owners Amy and Mark! Having lived here in the Phoenix area for a few years now, I've found companies to be fairly flakey and in some cases dishonest in their dealings with the customer. I guess it's easier to hide questionable reputations in a big metroplex compared to the smaller community that I came from. I came upon them through a recommendation from a coworker after having discussed with him the problems of finding a reputable AC repair company. I'm glad I called them after experiencing a problem with one of our AC units. I first talked to Amy, and told her what was happening and what had been done so far. She told me that Mark would be able to come out in two days due to the back log of their work load. I told her that was fine, but she also assured me that if anything changed with their schedule they could possibly swing by earlier. Mark ended up being able to swing by that same day! He immediately diagnosed the evaporator coil to be the problem, as it had a noticeable leak. He was able to quickly get details of the coil to Amy who then immediately was able to find out that it was still under warranty and found the replacement stocked locally for immediate delivery. This was on a Thursday, and they scheduled us for the replacement install the next Monday!  Mark and his helper came early that Monday morning and spent all day working on the install and the associated QC checks to insure a system that would be 100% after they left. In between the checks, they had a little down time, which they used to check the other unit and was found to be in working order. Everything is working like it should now, and the house is staying at a comfortable temperature without the compressors cycling unnecessarily, wasting electricity. I really cannot recommend them highly enough. I appreciate their honesty, professionalism and work ethic to take care of their customer (me).