Best Heating & Air Conditioning/HVAC in Phoenix, AZ

Our AC unit quit last night!  We have been using Donley for 10 years, so we scheduled an appointment and Michael K arrived earlier than expected and gave us the verdict within 10 minutes of arrival.  He had us up and running in 20 minutes and also took the time to insure everything else was okay with the rest of unit.  We couldn't be happier with the service!  Michael K was professional, prompt and thorough. We have used several different companies in our many years living here and Donley has always been the best by far.  Honest and fair pricing.

Christian was our technician.  I hate to say that because he was so much more: professional, super careful and meticulously clean in our home, knowledgeable without being arrogant and took care of the air conditioning issue with precision and accuracy.  So many times we have had techs from other companies come out and make excuses, leave messes, and say they had to come back, leaving us sweating.  Christian was just terrific and Qual-Tech is fortunate to have him and I hope the rest of their tech staff is trained and treats the customers as well as this exceptional young man!!!!  A delightfully positive experience!

Imagine my fear when I arrived home from work expecting to enter my cool house from the 110* temperature and it is over 84*!!!!  Since it was after 7 pm there was no hope to get anyone out to look at my system. I went out to see if I could do anything to make it work. Fortunately I was able to get it to run for an hour or so, just enough to cool the house below 80* before it kicked off again. I contacted my home warranty company and they set up a work order with Grand Canyon Refrigeration. Once I got the contact information I called at 8:30 pm on the off chance that I might get an answer. I did not but I was able to leave a voice mail about my situation. Since the sun had set I had that working in my favor so I worked to get the unit running again. Once again it started and ran for a little while. I was able to sleep in a coolish house!!!!!!  GCR didn't open until 7 am but my phone rang at 6:35 am!!!!  Martin was calling to see what my issue was. After my explanation he said he would head right over!!!!!! He was at my house by 7 am and diagnosed the problem. He was well prepared to repair the unit and had it running in less than half an hour. He was very thorough and professional. What a relief it is to have stellar service!!!  I would recommend Grand Canyon Refrigeration for all your air conditioning needs!

Came in today and spoke with Brenda. Not only was she super polite she was also very knowledgeable. She quickly assisted us with the parts we needed to repair our dryer and also passed along the name and number of a repairman if we needed further assistance. It was amazing to find an appliance repair shop next to the laundromat :)) Thank You Brenda...

Being in a rental property can be frustrating at times. My A/C went out over the weekend and they had someone out that day they fit me in. Couldn't give me a time just said we will be there.

A young man named John came out and was amazing. Found out what was wrong, but because I go through a property management company he had to get approval before he could fix it. He waited as long as he could before he left because he had other calls. He called me and informed me of what was going on because I was at another job and all he did was apologize.

I understand that it wasn't him or the company. Policy is policy. Today Monday 6/27 they finally received the approval and they gave me a window from 10-2 they came out sooner than they thought and fixed it. John then came back because when I got home it didn't feel like it was working but he came back to make sure. He was great.

Then to top it off the owner called me just to make sure everything was ok and running good. You do not get this kind of customer service these days.

Thank you John and Chase.

We had Jason come out to our condo 3 years ago to work on our rental AC.  Today he came  to our condo for AC tuneup..  Timely, efficient and super friendly.  Thanks Jason.

We got to know Sam before he started his own business.   We will follow him WHEREVER he is!  EXCEPTIONAL!

Bill came out and serviced our 3 year old heat pump. He was very through and explained what he was doing and educated us on a few things since we are from another state and had never owned a heat pump before. I will continue to call Bill for all of our heating and cooling needs. He is honest and truly cares about the quality of his work.

I have been using this family owned company for my home and business for years. I have had first class service from them. Jason who is the son has taken over for his father who is in remission from cancer. He also is a very kind and caring man who taught his son well. I have called Jason on crazy hours and yes even Saturday and Sunday and they always fit me in. I have sent him to my parents on a Sunday he came out and fixed the problem. He is  very reliable and very kind and caring. Jason I cant THANK YOU enough! If I had known about them being on Yelp I would Have shared this sooner!

Had an emergency repair to AC.  Luke & Ian responded with a same day appointment and beat out everyone's price.  Quality and efficient service from a trustworthy business.  See you in October for a maintenance check up for Fall.  Thanks Guys!

If you're thinking about going Solar + Energy Storage, these are your guys! They are nothing short of a reputable, professional, 1st class organization.

I have friends that have worked with them in CA and they are extremely happy post install. Their customer service is great all the way through.

I'm excited to to get my project going in AZ with them!

Interesting morning. Sitting at a red light and one of their drivers is honking at me like a maniac. Sorry I wasn't going to run a red because you were late.

I call the number on the van to tell customer service their driver is out of control and making their company look bad. She asks me for my name. I ask her why that's relevant and to let me give her the number on the back of this drivers van. She refuses to take the number and will not listen to the issue. At one point she asks me again for my name (what are you thinking)? At this point I ask if I can speak to a supervisor to give them this number on the van before I lose the driver. She then tells me my name is required. At this point the driver is gone so this is my only way to leave feedback to management.

I was simply trying to report a maniac driver and unable to do so due to the customer service representative. She was definitely the worst I have ever spoken with and she was trying to talk over me. I am not sure what is so hard about answering a call and taking down a number and reporting the activity? Apparently too hard for this customer service rep. I hope you guys record your calls to back and listen on 7am on 8/20/19.

My current belief is I must have called a small shop and reported the husband to the wife or something

No real explanation but stay away from these guys on the roads and stay away from calling their front desk.

Prolly would stay away in general. Unreal experience this morning and I rarely ever leave a review. I hope
Management sees an actions but I have a feeling management was the guy honking at me this morning trying to run a red light.

Wish I could give zero stars. We had a residential AC unit replaced today, 5 employees arrived at 7 am and they were still working on it until 8 pm. I put my entire day on hold thinking they did the job I finally left the house for 1 hour. Upon returning home the AC isn't functional, the filter they taped on because they didn't have a proper sized one fell off, and the thermostat is completely unresponsive with no power going to it. After 13 hours of extreme discomfort and exacerbating my heart condition in the heat I called them for assistance. Was told I would be hearing from a dispatcher in 10 mins. An hour later, it didn't happen so I call again. They sent a second message to dispatch at midnight and now it's 6:30 am with no response. Any claims of 24 HR emergency repair is a lie.  This is after months of trying to get this unit up and running. First time they promised to pump the unit to give us relief they also failed to execute. It's taken at least 6 visits to our residence and over 8 Howard staff to .... not replace an air conditioner lmao. Definitely in the top 2 worst customer service experiences of my life.

My main a/c went down late afternoon Aug. 30th.  I spent too much time trying to self diagnose the issue.  Finally decided to call Red Mountain A/C approx. 7:00 p.m. - Much to my surprise I got a 'live' person who answered the phone and said she could have a tech out to the house at 7:00 a.m. in morning...
Pete G. called at 6:30 a.m. to let me know he was on his way.  He arrived at 6:55 a.m. He trouble shot the system and within 10 minutes knew it was the (damn) run capacitor.  He replaced it, checked the refrigerant levels and showed me how to hose down the condenser coils.  He was gone by 7:50 a.m.
Pete G. is a seasoned A/C technician, good to talk to and he was able to answer all of my laymen questions.  Highly recommend him for his knowledge and professionalism and I appreciate Red Mountain following through on their commitment.  Give them a shout - you've got nothing to loose and they'll keep you nice and cool...!!!

I'm going to say is BEWARE!
This company left me without air for 13 days and management would not return my phone call.  While I had a great technician come to my home for maintenance, I think that the management team deserves no stars. Even though they just serviced my Trane 2009 unit, management claims they thought my unit was York from 1998-1999!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php