Description

For over 40 years, Brewer's Air Conditioning & Heating has provided superior HVAC services to our neighbors and friends in Phoenix, Tempe and the surrounding communities. As an industry leader in training and customer service, our highly skilled technicians are able to identify your problem and offer solutions to fit any budget without sacrficing quality and efficiency. We pride ourselves on always putting the customer first, and it shows. Give us a call today for all of your HVAC needs!

HISTORY

Established in 1984.
Brewer's Air Conditioning & Heating meets the highest performance and safety standards in the industry from employee training to customer care! Since 1982, when owner Jerry Brewer started this Air Conditioning and Heating business, his motto has been: Put the Customer First. And it shows: the majority of Brewer's customers are word-of-mouth referrals and repeat business from satisfied customers. At Brewer's you can count on: *Trained and certified technicians who are professional Comfort Specialists *Comprehensive services for residential and commercial, including new construction *Replacement systems, upgrades, new units *Efficiency evaluation and heat-load calculations at every in-home estimate visit. *Prompt, friendly service and immediate availability Guaranteed Satisfaction in Every Degree

ABOUT BUSINESS OWNER

A family man, I married to my wife in 1994' we have three wonderful kids. Both my older kids now young adults are nurses following after their mom who has been an RN since 98'. In 2018' they both brought additional blessings into our family each with a healthy boy. My grandsons Kruz Everett Ybarra and Luke Mateo Jauregui are the best. My youngest son Mark jr is a High School student and has played club baseball the last 8 years. We enjoy the outdoors fishing, hiking, hunting and Team Roping. I started in the HVAC industry back in 1994' working for another small family owned business. I realized early I had a real liking for the business performing system installations, sheet metal fabrication and service work. I started at Brewer's early 02' as a Department Manager then worked my way up to sales manager. Now as the sole owner of Brewer's AC & Heating our focus is still the same as when Jerry Brewer started and owned the company. Customer service and quality at fair prices!

SERVICES

A/C Installation, Heater Installation, Thermostat Repair, Electric Furnace Installation, Emergency Services, Gas Furnace Repair, Residential Services, A/C Repair, Heater Repair, Commercial Services, Electric Furnace Repair, Gas Furnace Installation, System Maintenance, ,

Reviews

Todd S.

7/20/2020

In the end, we didn't go with Brewers ONLY because the AC unit we wanted was not in stock. The sales technician took time to look at existing vents and duct work to ensure a high quality estimate. Explained everything to us in detail. When I suggested buying a slightly lower quality unit so I could work with him, he told me the other deal was good and he would take it.

Integrity usually implies quality.

Eva G.

09/09/2022 12:00:00 SA

What a pleasure to finally find a professional, knowledgeable and friendly service person. Jared was scheduled to estimate AC unit for garage/ workshop. He let me know 1/2 hr before his arrival. He was on time . Very professional to listen exactly what I was looking for. He offered suggestions which was backed up with knowledgeable information on the AC units which would work best. I felt comfortable asking questions and not intimidated or pressured by some Sales Pitch. I look forward to working with Brewer's on the installation AC unit. 5 star Jared

L W.

8/16/2022

Selena, excellent customer service. Mark, the owner explained questions I had very clearly pros cons of roof unit versus ground. Ed also super great guy, they are a good team. I know I am still in good hands since first working with them in 2013. In the future hoping they will be my only go to service for HVAC work. I highly recommend them!

Timothy D.

5/27/2021

I had two requests for my service visit. The first was to do a precautionary checkup on several AC units, and the second was to repair a unit that I suspected lost an air handler fan motor. Cameron, the technician, diagnosed the broken unit as indeed needing a new motor, and told me it would be $200 for the labor to replace it (the motor itself was under warranty). He
did a good job on the repairs, but unfortunately when he was about halfway done replacing the motor he approached me to say he made a mistake and the price was now double. It appears that a mistake was indeed made. The question becomes this: I gave a go-ahead based on the price quoted. And who should absorb the cost of the mistake, the customer or the company's rep who made the mistake?

Larry V.

8/13/2020

Recently scheduled multiple houses to get serviced. My main house was serviced fine by a knowledgable technician. The other property is where I had major headaches. My first appointment I was called during the time window and asked to reschedule. My second appointment a new technician performed the wrong services where a unit he was not supposed to touch was impacted such that many components failed and I had nearly $2K in expenses to repair it.

I tried to handle the issue directly with the Owner (Mark), but he blew me off. When they ignored my issue, I turned to the BBB for help. I worked with Robert Moreno and checked in about every 10 days with very little feedback. After 30 days I escalated my issue to the director of conciliation Michelle Marin and got the following reponse:

Hi Larry,
Thank you for reaching out to BBB. I apologize that your complaint is taking longer than expected. The business has communicated that there may be further delays due to matters outside of their control. If you wish to pursue your complaint with other avenues, you're more than welcome to do so. Please know that as soon as we receive another update from the business, you will be notified. Again, I apologize for the frustration behind the delay.

Matters outside their control? After 30 days of putting this off they can simply state that and get off the hook? I looked at Brewer's AC facebook page and saw that just 6 days ago they posted a picture for International Beer Day, but during that time didn't have time to respond to a legitimate customer complaint. Appears they have been paying their dues for 38 years so why do anything about it? Gotta pay those execs somehow...

It's too bad Brewer's has lost their touch with their great service. I would really avoid using them until they straighten things out over there.

Michael S.

5/20/2022

Made our business of value. We will definitely call again, appreciated the great service.

Stephanie M.

08/11/2020 12:00:00 SA

Honestly, of all the various contractors we've worked with Brewer's has been the absolute best. We called them on a Friday afternoon when we noticed our AC starting to go out (we'd had a similar problem last summer and knew it was only going to get worse). They sent someone over that afternoon, even knowing that they might not have a ladder tall enough to reach the top of our two story townhouse available during that time. The tech they sent couldn't reach our AC that day but was still willing to take a look at the thermostat and start the process.

They got someone out first thing on the next available day, de-iced our AC, and then sat down with us (wearing masks) to explain options. Since we had already done repairs (and their price for the similar repair was pretty competitive, but still a lot for something we've been fixing every summer) we opted for a new unit. They took the time to explain every detail, SEER ratings, APS rebates, warranties, and answer all our questions. They even collaborated with our roofing company since we had already scheduled a re-coat and for the new AC they were going to have to cut away some of the foam.

Even though they warned us that due to high demand it could be a week before our new AC unit could be installed they were able to come out 4 days early, got it installed, tested, and set up the new thermostat. They ended up coming back out to quality check everything about a week later and answer questions, even threw in some air filters. Truly, from the initial call, to the sales rep, and the install team - these guys all communicated with one another about our concerns / were on the same page, were extremely knowledgeable, and showed up on-time and prepared.

Their warranty is pretty great, I know we'll see them again for the free tune-ups they offered because we got a new AC but even then, I recommend them. Genuinely a pleasure to work with.

Oh, and I almost forgot, when I followed up trying to get our new unit registered with Trane for the warranty it turns out they had already filed the paperwork on our behalf and submitted the APS rebate documents. Truly outstanding!

Michelle F.

07/03/2021 12:00:00 SA

Joseph came out as a second opinion after our warranty company denied our ac repair. He was professional and helpful in explaining what needs to be done. We may end up needing to replace the unit, but his report will hopefully help to get reimbursed by the warranty company. Highly recommend.

Jan L.

09/04/2021 12:00:00 SA

Cannot say I am very happy right now; my 4 yr old AC system (warranty 5 years) seems to be doing poor job today. Yes covered, but not the service call on weekend. So either you suffer or pay. Guess all that small print is where they hide that info.

Jenni P.

7/14/2020

Joseph and Kyle for came out yesterday to fix my A/C. After dealing with completely incompetent and uncaring people with my home warranty and insisting that they allow me to use an outside company, I chose Brewer's. I'm really glad I did, and I couldn't have had better service from these guys. They were prompt, efficient, knowledgeable, and they worked with the home warranty company so I could be sure to get reimbursement for the amount I paid. I really appreciate the service I received from this company!

Norman C.

6/25/2021

High marks for being on time and great communication up to the service call itself. High Marks for the technicians knowledge and understanding the Carrier 5 ton Air Conditioner. The AC is about 5.5 years old and the dual capacitor which is needed for the compressor and Condenser Fan Motor to start and operate properly is starting to show signs of weakening. Again normal for the 117 degree day and time of the day the tech was there. Here is where things took a turn toward poor. The companies pricing for the Capacitor, I grazed over when I heard the capacitor was going to be $430.00 and that the Condenser Fan Motor is not turning freely as it should and that would be another $8??.00 so in replacement parts the Bill was going to be over $1200.00. Being in the HVAC business a few years ago, I decided to replace the components my self. Carrier Capacitor purchased on line brand new $20.92, Condenser Fan Motor using zoom machine oil two drops on the wicking material and it is working fine. If I did have to replace the Fan Motor it would have cost around $124.00. Hey I believe in a markup but that is not being fair to your customer and its way out of line even if you do offer a year replacement part warranty. But again, I had to have an independent company the inspection for the house to sale, so I'm giving you all a 3. Thank you for showing up and doing the inspection for what was quoted.

Molly B.

5/20/2020

I have my HVAC system inspected twice a year by Brewer's. They are amazing. Joseph is so courteous and responsive. I appreciate his educating me as to the quirks of my system. Customer service and technical knowledge are hallmarks of Joseph's service. I am a huge fan of Joseph and Brewer's!

Jen U.

6/15/2019

Edit#2: brand new a/c installed in Jan and now we have dirty sock syndrome or something. 3 visits and still no resolution and zero communication from the owner. We had to pay for a second opinion to get a warranty request started with Trane. Hopefully they can figure it out.

Edit: I have to update this review. Turns out the employees (maybe just one?) who they sent out to replace ALL the ducts actually lied to us and stated that all ducts were changed out. We had a smoke smell issue and specifically did the ducts for this reason. The QC check missed this oversight and we were told, yes they are all new. My husband had painted the old ducts w Killz and he pointed out that the 2 harder to get to ducts still looked like the ones he sealed. QC said it was the paint or (I forget the technical term) they used and yes, they were all new. We sent pictures to the owner who did, in fact, determine the ducts were not new. Part of the original crew were sent out to rectify it. They pulled out quite a bit of old duct work. They are lucky my husband is nice and professional. He had to take another half day off work to watch them and be sure it was done right. I would've asked why they lied right to my face. We went with the highest bid on this job because we trusted the company and was impressed by their technical expertise. Very disappointed. I guess the lesson is if you aren't doing it yourself (and paying over $10K!!) for a service, you better watch every step of the way.

Rebecca M.

01/03/2018 12:00:00 SA

We had used brewers for the past 5 years for maintaining our 20 year old AC/heater and they did a great job. We had them just install a new AC/heater and they did a great job. The guy who installed it has great people skills and answered any questions we had.

Eric T.

07/11/2018 12:00:00 SA

We had them quote us over the phone and then changed the price once they arrived. Classic bait and switch! We turned them down for servicing. They promised no charge for inspection, but once they learned that we weren't going to hire them, they insisted on a 99 dollar inspection charge.(No invoice was received) We refused to pay and to add insult to injury, they increased the inspection to 124 dollars and sent it directly to a collection company without prior attempts to settle the outrageous bill. Bad business practices! Avoid like the plague! Will report to the BBB.

Judy M.

08/07/2017 12:00:00 SA

I have used this firm for years and have always been impressed with their responsiveness and courtesy. Today I had a technician come out for a condensate leak from a ceiling vent. He went into attic, took photos and patiently explained the problem and several solutions were presented. I ultimately decided to wait and see if it resolved itself when humidity receded. He didn't try to sell me on expensive repairs I didn't need, just presented the information I needed to decide for myself. I trust them to be honest and knowledgeable and unhesitatingly recommend them.

Gerard B.

8/13/2015

These guys are the best....
Polite and professional technicians. Knowledgable and helpful Sales people and support staff. ..I have been patronizing Brewers for 20+ years. Mark Ibarra and Tim Riley are the best team you could hope for to meet your comfort needs...

Fred J.

8/15/2013

if you contact them.... you will be very sorry you ever did!!!!

My wife is afraid to discuss the problem in detail cuz they know where we live.

Tukeefoodie T.

8/20/2015

I purchased a very expensive unit from Brewers in November 2014 after getting quotes from several companies. In August 2015 I came home from work and the AC had shut off. I called Brewers and was told the after hours fee of 150.00 starts at 4:00 (you will be charged this even if you have parts/labor/ etc warranty). The after hours technician (his name was Tru) was at my house in less than 10 minutes! The repair involved removing the wall control module (thermostat) and plugging it back in. It overheated and when that happens it will shut off. Tru said this was a problem with this particular thermostat, which was also quite expensive...

The next day I called Brewers and spoke to Rosie the manager. I explained my situation and asked that they waive the after hours fee. I work a job that you can get called out for so I know what it feels like to have to leave home and someone does have to pay that salary, but he clearly wasn't that far from my house because he responded in 10 minutes. Rosie spoke to the boss and they agreed and waived the fee!!

I also expressed concern that this thermostat my break again and the Brewers was aware of this issue with this model. Again, Rosie agreed and set up an appointment to replace it with a brand new unit the next day.

In a time when some companies have blatantly stopped providing good customer service or applied good common sense to a consumers concern-it was very refreshing to see that Brewers has not. The technician (Tru) was great and Rosie was very receptive to my concerns. I am very pleased with Brewers and would recommend them to any of my friends because of this experience alone. Word of mouth goes a long way with an expensive purchase like an AC unit.

Jody F.

8/16/2015

Our A/C was running fine as a new 5-year model but needed coolant over a weekend. Husband went with Brewer's on a referral no less from a neighbor but BREWER'S showed up ..spent 45 min here , mostly talking & THEN ADDED THE COOLANT at an over $300 charge along with an over inflated WEEKEND charge that does not be removed as per a weekly visit although THE SAME TRUCK AND SERVICE PPL show up. 500$ for this quick fix while 800$ BUYS A NEW UNIT. Brewer's may be in our community for a while but that does NOT MEAN THEY DO NOT RIP OFF WEEK!END PPL! SO very Disturbed .NO Referrals from THIS AHWATUKEE HOOD FROM US!

Pj R.

1/24/2017

Brewers is an excellent company with excellent employees. We have been using this company for seven years. They check our ACs every Spring for a cleaning and fine tuning. Our problems have been minimized. We have older units and they function properly. We highly recommend this company for its honesty, punctuality and professional service.

Aaron N.

7/23/2015

Brewer's did right by us and in a hurry. We knew our 26-year old A/C unit was on its last legs. I asked our neighbors who they've used and would recommend and Brewer's was one of several they mentioned. They were the lowest of three bids by a few hundred dollars and had the best warranty. We went out of town and sure enough, came home to 96 degrees upstairs. Brewer's went out of their way to get us in the next business day, which is huge in July in Phoenix. Now we have a Trane unit with a digital, programmable thermostat. We hated to spend the money, but love what we got in return. Brewer's was responsive, professional, and no pressure. I hope it's years before our other unit dies (replaced with a no-name unit by former owners) but we'll call Brewer's when it does.
By the way, I researched the bidders on Reg. of Contractors, BBB, and online reviews. I registered on Yelp just to write this review (my first) because I feel like great customer service deserves the effort to say thanks and give credit where it's due. Good luck in your search!

Jody R.

12/18/2014

Well, time to find a new company to service my air conditioner. They give you a two hour window, but do not show up. I guess their business is more important than mine. When 11:00 came and went, I called and talked to Rosie, the manager in charge of scheduling. She told me that the tech was on his way, yes he is running a bit late. When I pressed the issue she then apologized. It's a shame because I think the techs are actually pretty good. I have gotten great service in the past. So, if you have the time to sit around waiting, then go with Brewers. If you have a life, you should probably consider an alternative.

Wendy C.

07/10/2011 12:00:00 SA

Upon SRP's recommendation, I hired Brewer's to install my new $6500 AC unit 6/17/2010. They offered a 10 year No Hassle Warranty that I was told by my service rep would include EVERYTHING! When less then 13 months after my installation & only one month after my Maintenence Check-up, my compressor goes on a Saturday morning, I'm told there will be a $150 after hours fee (that includes the part warehouse fee if need be). Because I am surprised by this fee given what my rep had explained to me about my no hassle warranty, I am told the owner Tim has waived my fee this ONE time as a courtesy. Then, when they finally (next day-Sunday, not same day-Saturday) come out to repair, I'm told it will be $100 to fix today to get into part warehouse (owner is NOT covering after hours fee afterall)! Besides owner Tim, promising to waive fee & then changing his mind when there was actually a repair to be made, I was treated as an inconvenience at every turn. It was clear I was an annoyance in their weekend (never did I get so much as an apology for a 1 year old unit's compressor going!). Both the customer service rep & the owner Tim cut me off repeatedly & talked down to me as if I were undeserving of their respect. I can not tell you how insulted & upset I feel. I will never use Brewer's again (I need a new unit on my other side too). I highly recommend that anyone interested in using them be cautious. Their sales men make you feel all cozy & confident then they treat you like dirt!

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