Best Heating & Air Conditioning/HVAC in Arizona

THE WORST CUSTOMER SERVICE. EVER.
Promised appointments that 'conveniently' never materialize.  
I moved my travel arrangements around specifically for this appointment.
I have EMAILED/WRITTEN CONFIRMATION and a WORK ORDER number.
How convenient that they weren't available for a call when they clearly KNEW they were NOT going to make it.  I don't find any coincidence in this issue whatsoever.
Jamie is a joke as it relates to customer service.  Her title on her signature line? Managing Member.  REALLY?  MANAGING WHAT? Horrible Customer Service. That's what.

Our AC went out and we weren't sure who to call. I saw an American Home Water and Air truck at my neighbors recently. I inquired and my neighbor said they did a very good job.
I called them and they were out that afternoon. The technician Drew quickly determined the motor died. Luckily we were still under warranty and the motor was covered.
Based on past experiences I was waiting for Drew to start up-selling, beginning with a multi year maintenance plan. It didn't happen! When the motor was installed and the AC was up and running, I asked him about a preventive maintenance plan. We purchased an American plan without being badgered. It was so clear cut. I was looking for the loopholes. Not there!
We are now back in the cool and can't say enough great things about American and Drew. He was so professional, knowledgeable, polite, customer centric and very well spoken.
Based on our very fresh experience, I would highly recommend American Home Water and Air. If you are lucky, you might get Drew.

Our experience with 1st Choice Mechanical was all around exceptional! Our AC unit went out mid-summer, just a few months after we purchased our home. I called 1st Choice Mechanical first because of how highly they were rated and despite it being a Sunday morning, they called me back within 20 minutes and were out at my house within a couple hours. They spent a lot of time trying everything they could to get our unit fixed, but ultimately we needed a new unit. They were able to get one for us quickly and got it installed for a reasonable price. Tim and Branden were incredibly kind, respectful, and professional throughout the entire process, making sure to provide frequent updates and doing what they could to keep us as cool as possible given the circumstances. All of this was just a few weeks before my daughter's first birthday, and they even sent her a birthday gift!

Today, about two months after they replaced our unit, our breaker that controls our AC unit went out (no fault of theirs, it was just old). I called and they were out at my house within about an hour and had it fixed in no time at an affordable price! This is a great family owned and operated company and I would highly recommend them to anyone!

The reviews are worth the hype. The office support was friendly when scheduling the appointment, and Mike came out next day and saved me potentially hundreds had I gone with someone else. Mike is extremely transparent, and took the time to educate me on my system and how someone may have messed up a valve by glueing on a cap due to a previous potential leak. He was in and out in under 30-45 minutes. I would recommend this company to family and friends. (Water lines in blower cleaned out and freon added)

Johnny's came to our rescue on a Sunday morning in the heat of the summer. Called him and was at my house assessing the problem with in an hour.  I Highly recommend Johnny and his crew for anything with repairing your ac unit. He does not do installs or sales, but does do honest repair work.

First rate service.  We woke up Sunday morning and discovered we had no hot water.  We called and within 40 minutes or so, Chas showed up and quickly diagnosed the problem.  He helped us weigh the choice between a repair vs a new water heater.  And he showed up early this morning to install the new water heater.  He was efficient, thorough and did an excellent job.  I think we'v found ourselves a new plumbing company if a problem arises in the future.

These guys were awesome!  I originally called another company just to service the a/c and he was a no show so I forgot to call another company and today my air stopped working.  I called Arizona Air Experts and they came out and fixed my air.  They discovered there was a short that caused my thermostat to break.  They fixed the short and replaced my thermostat and didn't charge and arm and a leg.  I will only be using them in the future.

Great overall experience with this company. They answered my request for quote within minutes and I was able to schedule an appointment for the next morning. Caleb, the technician, arrived right on time. He was friendly and informative. He explained everything he was going to do and then did a thorough job diagnosing the issue. He told me what the problem was and explained everything in way that was easy to understand. I will definitely be using this company for future repairs and service.

We had a packrat take up residence in our 8-year old Mitsubishi ductless mini-split HVAC unit to our bedroom. WTF??? Called the original contractor, their estimate for replacement was astronomical. My wife called her BFF for a referral, and she recommended Arctic Fox. Tim contacted us immediately, offered to replace the system for a reasonable cost, and was there two days later with everything ready to go. Tim and Keith spent literally the entire day installing the new system, including careful sealing of the required new access hole, making sure all wiring and connectors were weather (and rodent) proof, as well as completely repairing the old hole (which was a rough hole that the prior contractor had simply punched through the wall, without any finishing, sealing or weather-proofing). Very happy with the result, I highly recommend them. Bye, George!

They came out first thing in the morning after I left a message. Told me what was wrong and promptly fixed it. The technician explained everything to me what was wrong and why extremely helpful in just knowing what and why.

Top notch. The beginning of summer and every HVAC company in town is swamped with work. The Duke himself came out and had my system up and running in no time. Thank you for your dedication and willingness to come out last minute on a very busy day.

I was incredibly impressed with Biltmore Mechanical!  David answered my call immediately and was able to come over the same day.  He diagnosed my problem within about 5 minutes and  discussed with me the deficiencies of my system.  He was able to get my system up and running that very same day and also  got me two new automated thermostats.  He was very reasonably priced.  I was extremely happy with him.  Biltmore Mechanical is now my go to HVAC company.  Highly recommend!!!!

Can't say enough about this great company! Had to replace our A/C last week and their only concern was making sure we had enough information to make a decision we could feel good about with a system that met our needs. Infinitely patient answering a ton of questions; every person we interacted with was very knowledgeable about the systems and they never tried to 'steer' us in any particular direction. SO unlike any other company we've tried to work with. I'm also really grateful with the way they took care of a friend I referred to them, she was really pleased. I'm so glad we chose them, special shout out to Nicole and Kris, they both went above and beyond - thank you!

Mike was absolutely wonderful. We had installed a thermostat incorrectly and were stuck without AC overnight.

I had messaged him in the middle of the night for a quote and he was very quick to respond. The price was very very good!

I called him first thing in the morning and left a message and he called back shortly after. He asked what was going on with our new thermostat and had me send him photos. He was actually working on a different appointment that morning, but had to go to a supply store that was nearby our house, so he stopped by. He had everything fixed and the cold air was blowing in about ten minutes.

I will definitely use him and recommend him for all of our future needs with our air conditioning. He was very friendly and definitely knew what he was doing!

Alan was great!  We had a problem getting our A/C to turn on as Spring came.  I called him up and he swung by that day to take a peek.  Friendly as all can be and very informative.  Turns out it was a problem with our Thermostat.  He is very reasonably priced and always willing to help find a way to make things the most affordable in any situation - while maintaining excellent quality and service.  I Highly recommend Alan's Air for any of your conditioning needs.

We chose to have Ideal Energy bid on a project that included having an SRP approved Energy Audit completed, adding insulation and the possibility of installing a new HVAC system for our home based on the stellar reviews of previous customers here on Yelp. All I can say is WOW!!! First of all, this company knows how to communicate with it's customers and every single person I encountered via phone or person was always professional, courteous and attentive with any questions/concerns.

Alex (Co-Owner) was always on time for appointments, very thorough when completing the energy audit and NEVER made myself or my wife feel pressured to buy ANYTHING. He explained how and what could be done but more importantly, what needed to be done to make our home more energy efficient. Elena (Co-Owner) was extremely helpful with setting up the SRP Rebate process which was streamlined and extremely easy, helping set up the funding PROMO for the project w/ local bank (0% APR 60mo - No early payoff penalty), and was able to get us scheduled 22 days ahead of our initial scheduled construction date. Chris (Construction Manager) and his crew ALWAYS showed up on time, displayed professionalism at all times and did a thorough clean up at the end of each construction day that went above and beyond what I've come to expect from most companies. Attitudes were great, they take pride in there work with keen attention to detail and NO CUTTING CORNERS ensuring a job done right. Construction was completed a day ahead of schedule because every single employee on the construction site busted his/her tail to get the job done right the first time.

After construction was completed, Chris gave a relaxed (not rushed) tutorial of how to use the new thermostat (which is the brains of the system). Chris also advised my wife and I that it isn't uncommon to have small adjustments made to a new system install as each customer or project has different demands that aren't realized until after the new system is up and running. After a few days of testing out our new HVAC system it was determined that a few minor tweeks needed to be made to the on board computer system which controls air flow, fan speed, how much etc. It's a smart system that has set parameters that only technicians can access. Chris and another technician came back the next day, on time and quickly was able to change certain parameters and verify. PERFECT!

We used to have a few hot rooms and a cold master bedroom upstairs with no control as our old thermostat was located in the hall. Our master bedroom would be consistently 2º cooler than the temp at the thermostat and our hot rooms easily 8º warmer than the temp at the thermostat. What a waste of energy...  NOT ANY MORE! Now we can control the temperature in individual rooms so nobody is too hot or too cold. It truly has been a wonderful experience having Ideal Energy as our contractor.

I had Desert Comfort Mechanical come out and clean my indoor evaporative coil. The representatives provided great service, arrived on time, and did an honest review of the state of the coils. A prior company I got an estimate from stated it was much worse than it really was. If you want a company you can really trust I would go with Desert Comfort Mechanical.

I had a reverse osmosis system placed under my kitchen sink several years ago by Proskill. I have had Proskill service it each time it needs a new filter. Each time someone comes to my home, they are professional courteous and knowledgeable. I love that they wear shoe cover ups when they come into the home. Recently, I had them out for a service call. The technician did a great job. He lived out the standards that Proskill has set. When he left, I noticed a small chip in one of my tiles. I contacted Proskill and a manager called me back the next morning. He was very kind, and thoroughly explained how nothing his technician does could cause a chip in the tile. He also explained how all of their tools have rubber endings so that they can't scratch the floor when they set them down. He told me that he went through the technicians tool bag to make sure all of his tools were in compliance. He also spoke with the technician and confirmed that Nothing was done during the service that could have caused the chip. I appreciate the thoroughness of him following up with me and with the technician and I am satisfied with the result. Epic customer service. I will be calling them again for my next service.

I called Rising Sun Air to inquire about their seasonal tune up/winter check. I was able to schedule an appointment for the same day and the technicians that came out were great. They inspected my ac unit and made sure everything was functioning properly and running the way it is supposed to be before the colder months start rolling in. Rising Sun Air was fast, responsive, and professional. I definitely recommend using them and would give them my business in the future if I ever have any ac issues.

Dominick & Bud are good dudes, had them come out to refill my old unit about a year and half ago. But that unit is old and I won't be able to refill it anymore with the new laws so I got them coming out to put in a new unit, will update in a couple days after the install. So far highly recommend, Kieth came out spent a good deal of time scoping things out (something that other companies didn't do when I was pricing around) he gave me a fair price and timely install date.

*UPDATE

Wow my install service was top notch, Tony and Josue came over and worked straight through the day in high heat to get my AC up and running in a timely manner, yet they did not take any short-cuts. Not only were they exceptional workers, they are great company also, they went above and beyond to answers all my questions no matter what they were doing. Keith has some winners on his team, from my experience I highly recommend this company. Good fair prices also.