Reliance Heating and Air Conditioning

We received excellent service from Raul, a technician with Reliance Heating and Air Conditioning this past week.  Our heat pump was fixed a day after initial diagnosis (blower motor) and we're happy to have heat again :).   Raul was professional, neat and courteous, highly recommend him.

I was in a bind since my AC took a crap. Got 3 estimates and didn't want to wait any longer because it was getting hot soon. Reliance had estimator Daniel come out same day with in the hour with his trainee. Took photos of everything and showed me with detail description what they will need to do. They didn't push me into buying the expensive units, just explaining the difference of all the Tranes they carried. The other estimates was Ruud and Goodman, very basic, and cost more. The other companies steered me away from Trane cause they said it's hard to get replacement parts. Daniel assured me he has warehouse stocked with replacement parts. 2 days later the crew arrived around 7:15 and finished by 2:30. They did a great job with install, clean up and orientation. Thank you Dalen and Michelle for taking care of me :)

After a week long business trip, I returned home on a Friday afternoon to find my AC unit broke sometime while I was gone.  117 degrees outside and 101 degrees inside certainly was a delightful slap in the face!  Called up Reliance and they happened to have a tech available and he was there a few hours later.  Brayden showed up, hopped on the roof, and within minutes had the issue figured out... burned out capacitor.  Ended up replacing it and the unit was up and running.

During a heat wave, you'd expect a company company to take advantage but they had pretty darn reasonable prices and approached it like any other project on any other day.  Definitely will use them again in the future!

When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed.

Reliance is a great company!  Had an issue with our AC on the weekend during an excessive heat warning.  Brayden showed up within 15 minutes,  we were lucky that he was close.  Diagnosed the issue within minutes and had our unit up and running again.  Thank you Reliance!

If you're reading this because your AC is out - just call them while you read this. They are the best.

Daniel and the team are outstanding. One day after returning home from work we noticed our AC was out and there was a burnt smell in the house. At the time we had Precision Air our service provider because we'd bought a maintenance package from them a few years before. When Precision's tech came by later that night, he advised us our ac unit would need to be replaced.
We were quoted:
$11,800 for a 3 ton Goodman AC unit. That included a 10 year manufacturers warranty. My wife refused and I went searching for someone else. We found reliance and Daniel and his team. When we met with Daniel he was helpful and friendly. Then he gave us the following quote:
$6800 for a 3 ton Trane AC unit that also included a 10 year manufacturer warranty.
Literally a better unit for $5000 less. Go nowhere else. Call Daniel and get the best deal and service.

Reliance is by far the best in the business. They have been an absolute God-send with so many uncertain times for during the AZ summers. The best guys around....Daniel Grimm is a total blessing to our family. Too many stories of blessings to share. I promise you won't find better service or quality of work anywhere else. Grateful for Reliance!

Boy, did I get lucky!  My AC stopped working and by the time my normal installer/maintenance company checked it out and told me the condensor had died, I was into a second day w/o AC and the home was at 90 degrees.  Contacted a number of companies and Daniel Grimm from Reliance called and came out that PM.  We discussed a complete Trane system and I agreed to a new system to replace my 8 yo Goodman heat pump and AHU.    Reliance could not install the system for another 4 days and gave me a portable AC unit for my bedroom, which was a lifesaver.  Enrique and Jose' installed the system in 1 day and I could not be happier.  They cleaned up after their work and kept me informed during the install.  

A couple of weeks later, I felt that the zoning system (1 heat pump feeding 3 zones) was not functioning properly and called Daniel about it.  That afternoon Enrique and a helper came out and spent several hours checking out and fixing a damper that was not completely closing.  It is now working as good as ever.

Of the many HVAC service companies I have utilized in my homes across the US, this company is, by far the best.  No BS and they know their business especially working on Trane equipment.  You should be as lucky as I am by using them for your HVAC install/maintenance.

Thank you Reliance AC.

Thank you to Daniel for the amazing team you sent out to do the replacement of 2 units and air handlers today at Nelly's.

The team was professional and kind.

We have confidence these new units will last many years to come.

After getting a couple of estimates I decided to go with Reliance and I'm very happy I did!!  Their price was the best. They were super nice, efficient, and installed my new unit quickly.
I highly recommend them!

Our rep, Daniel was very helpful with helping us figure out which split unit was best for the size of our house and best for our needs.
Enrique and Jose were very polite and did a great job explaining everything. Also while installing they discovered the ductwork from the original system was done in various sizes, which caused some rooms to be colder and some hotter. They fixed this so we would have even distribution throughout the house.
The installation went very smooth and they were very focused in all parts of the job.
The new system is working well and all rooms feel more even.
I would definitely use Reliance Heating and Air again!
Thanks for fixing our system.
Orville A

This company superseded my expectations. As a single mom, I am always leery of service companies ripping me off. I never felt that with Reliance. The tech who came out to look at my AC unit never pressured me into buying their unit. He simply stated the facts and let me make up my mind to purchase- which I really appreciated. My rep, Daniel, is fantastic. He took the time to explain everything in detail, to find the best option for me. Enrique and Jose were very polite and quick to get the job done. We had a little glitch in the thermostat. I called Daniel and he immediately took care of the problem, within the hour of me calling him. David followed up with cleaning the air ducts. I am so impressed with the professionalism and top-notch work they did. I would absolutely recommend them to anyone!

This is the best A/C company I have ever worked with. My A/C was out today and as always their service was excellent.  I have bought several houses and remodeled. I have bought 3 Trane Units from them and never been disappointed. Highly highly recommend.

I originally called Reliance for a second estimate. They came in a little lower and they're local, so I went with them.

All I can say I was impressed with their entire operation, top to bottom, beginning to end.

I won't bother going to go into details. They were great!

If you need anything regarding HVAC, call Reliance.

If you don't, you've been in the sun too long.

Wow. This company is fantastic.
I had a new furnace and AC unit installed today. The employees are unbelievably neat, clean and professional. They showed up on time and completed the job in the timeframe given.
They even raked all the gravel around my home where they had hauled the units in on the dolly. The attention to detail is amazing!
I would never use anyone else again.
This is also a local & family owned business.

As usual it's either the dead of winter or the dead of summer when your HVAC unit stops working. After checking out reviews I called reliance and to my surprise they answered the phone right away and we're extremely pleasant. The receptionist took my information and said that she would do her best to get in contact with somebody that could get me taken care of right away but she would call me back as soon as she knew for sure. Literally within two or three minutes she called back to tell me that she could have someone out within a couple of hours, mind you it was already after 4 PM when I called them. When the technicians were on their way they sent me a text with not only the information about them but a picture, this is something I've never seen before and it was much appreciated. When they got here they put shoe covers on before they came in the house and then went to work assessing the problem. Both of them were extremely knowledgeable and pleasant to deal with and even though it was clearly past closing time neither one of them in anyway whatsoever acted as though they were in a hurry to get out of my house, very professional. Not only did they find the problem but fortunately had a replacement part on the truck so I was able to get up and running right away. Very pleased with my experience with these guys, I will definitely call them in the future for any HVAC needs a have.

I have used Reliance multiple times over several years.  We have investment properties, in which we've used Reliance to repair or install new A/C units. They have always exceeded our expectations as far as workmanship and customer service.  At one point, Dalen was up in our attic repairing an a/c unit, and he noticed our central vacuum was disconnected, and he fixed that! These people couldn't be nicer, including the office staff.  This morning we called Dalen, an a/c unit wasn't working, and within 2 hours, someone was out and our unit was repaired.  They never overcharge, or replace anything that can be repaired.  I highly recommend this company.

These guys offer outstanding service and reliability! We had a variable speed Trane dual stage AC heat unit put on our roof it performs perfectly and hats off to the owner and his entire staff!!

Greg & Trudy

What an awesome experience!  Called me to tell me they were on their way.  Had a super nice service guy!  He explained everything to me and actually showed me pictures of the problems.  I was shocked at how reasonable they were and how professional.  I had 2 different friends recommend companies to me and after checking their reviews I picked Reliance.  So glad I did!!

These guys are great. I lease a townhome  that has had AC issues since i moved in and Sean, Nicole and the entire team have been great in working around my travel schedule to get work completed. Highly recommend Reliance !

A few months ago we purchased an older home that we knew had many issues including Heating/AC. I had 3 inspections and quotes for repairs. Reliance Heating & A/C also gave me mutiple options on what I could do and the positives and negatives. Their pricing was very competitive and our rep Daniel Grimm and his team did a superb job explaining everything they were going to do. They even left the areas cleaner than they were. I highly recommend that you at least give Reliance Heating & A/C the opportunity to earn your business. You won't be disappointed by their professionalism.

I called these folks this morning to see if they could help me?   They don't handle the type AC system I have, but that didn't stop them from getting me a name of someone that could.    They didn't need to be so accommodating, but were!   In my book if you need someone, these folks should be at the top of your contact list.   Thank you from the bottom of my heart!

Moving to the Valley leaves you a bit nervous when looking for repairman. Fortunately we found Dalen at Reliance. They came out and gave us a fast estimate and ultimately installed a new AC unit without forcing us to get more than we needed.

It looks like they have a great business going and I would recommend him to a friend and use them again.

This sounds like more disinformation for sure. I believed that I was taken and I did diligent research to determine the facts before I even considered writing a review like this. I was never told what size my original unit was, that is the question that was asked and never answered. Never were the words load test even mentioned to me, it was more like a big secret as to what size my unit was and I still don't know. My neighbors unit has nothing to do with mine at all so why would you assume anything about size from that, so you can drop that double talk. If you did your due diligence and answered my questions I would have been a more informed consumer. I know that the facts were deliberately withheld from me to help your Professional sell me a larger unit. I was sold a larger unit then I originally had. The unit could have been a little undersized for the house but not by much. Nice try though I'm sure your double talk will work on most people. If that salesman still works for you then you have a decision to make. He is a trained killer bent on the up-sell based on wrong information, withheld         information, deception and lies. I stand firm on all of the information included in my original review as well as this one.

I  used to guy for over 30 years and he retired stumbled across this business my first impression was five out of five stars and they continue to impress with their service they follow up they do what they say they're going to do there on time the competitively priced and satisfaction is always guaranteed.  One of my air conditioners went out at 6:15 PM  when it was 111° and they were here at the crack of dawn the next day to fix it. It was fast and warm portly that house was cool and just a few hours.

Very professional, solid follow up,  punctual, and all around great service.  Owner was great over the phone and the service tech was great.  Only minor disruption was that they said they didn't take Amex, but then ended up accepting it when I told them that was my preferred method of payment for all of my spending.

I would highly recommend Reliance to service your AC. They were quick to respond to my quote request with no added gimmicks. Sean the technician knew his stuff and was very respectful. He wore shoe covers when walking in the house which my wife liked. Also they don't ask you for any reviews or surveys like the cable guy hence why I wrote this review.

Reliance just added me as another new first-time 5 Star customer. A hardworking local business that gets everything right. Dalen and Michele, Daniel, Megan, Shawna, Enrique and Jose, they're all great. They do what they say they'll do with great attention to detail. Perfect new system install. They're my new Trane HVAC team. Give them a call.

Honest, straightforward, great workers! These are not usually adjectives to describe most repair services, but it describes Reliance. Thank you Dalen for the great service you provided. Two years ago another company suggested we needed to buy a new unit and you saved the day. It's still going strong two years later (a 15 year old unit) and your honesty and great service are much appreciated.

I am updating this review because, to their credit, the owner contacted me immediately.  He made every attempt to correct this and stated that they do normally inform prospective customers about their maintenance areas. I am completely satisfied with his response and appreciate the customer service.  I will add, when the install took place I was very satisfied, the work was on time, professional and exactly as we agreed on. I did place a call to them a couple of months after install with a question and got an immediate response.

Just got a new house with 18 year old units.  Based on my prior experience Dalen was the only guy to call.  He evaluated our needs and proposed new systems.  They were installed this week and what a difference in air flow.  As we hit 100 degrees in the valley, reliable units are a must.  The installers we neat, professional and respectful.  Jose and Daniel did a great job for us.  The owner is honest, service is timely and the employees are hard working, great guys.  You will not be disappointed with this company.

Great Experience.  
Prompt replies.
Worked with my schedule.  
Professional and went through various options.  
I couldn't be happier with this company!

We would highly recommend Reliance Refrigeration.  They were very honest, reasonably priced, reliable, knowledgeable, arrived right on time and did not try to upsell us anything like service agreements, etc. We left a message in the evening after they were closed and received a call back the next morning right when they opened.  They were able to come to our house a few hours later and repaired the unit within an hour. We will definitely use them again.

I recently had my AC unit downstairs stop cooling. I contacted another company and they came out and told me I had a refrigeration leak in the attic and that it would cost me almost $2,000 to fix it. Obviously I wasn't happy that I had to spend that kind of money so I asked for recommendations from contacts at work and was referred to Dalen. Dalen was professional, informative and thorough. He came over the next day and found that the problem was the txv valve. He found no leak.,,,he ordered the part and installed it for much less than $2,000!!!! Dalen's number is now programmed in my phone and will only be calling him for any heating/cooling issues. He knows his stuff!!! You won't be disappointed!!

I had Reliance come to my house to give me a quote for new duct work. Dalen came out of his way as I believe I am slightly out of their usual area. He took everything about my house into account, knew my square footage of the house, measured. I was very impressed at the care they take in working up options/solutions. I had obtained another quote beforehand and that individual was not as scientific in his craft as Reliance. Dalen told me about all of my options but also suggested blowing more insulation as a less drastic solution to see if that helped. Although I have not purchased anything form Reliance, they were very friendly, accommodating of my schedule, and clearly put care and thought into a quote.

I highly recommend Daylan and crew. Have used them personally and recommended them professionally.