Best Heating & Air Conditioning/HVAC in United States

Tom and his entire staff have been helpful, honest, and transparent about the process as we made the decision to replace our air conditioners. The service has been top notch - they've earned lifetime customers.

Service wasnt bad but you should probably confirm with homeowner prior to beginning the work and give them the option to decide if they want to pay $400 (with my supposed veteran discount) for a $30 part and 20 minutes of labor. Dont hide under the Marine shield and then rip vets off

It is a pleasure to endorse the superior team at Scottsdale Air. I have had a professional relationship with Mike Cross for over 20 years and have watched him build his highly respected and successful business. From his Office Staff to his Service Technicians, Michael has always surrounded himself with the most highly trained professionals.  His team has exceptional knowledge of the HVAC industry along with a high degree of pride and outstanding customer service skills. There are tons of air conditioning guys out there but only a few who can be truly be classified as HVAC EXPERTS.

I believe that the success of Scottsdale Air comes down to what I see as Mike's core values. Honesty, integrity and customer-focused professionalism resonate throughout his organization.  I have trust in the work they do today and the confidence that Scottsdale Air will be there for me tomorrow and for years to come.

Thanks Mike, for the continued Excellence!

Bill P.
Scottsdale

Mr. Alejandro did a fantastic job installing our Mini split, he was very professional and communicated very well about the install and process! Would recommend him to anyone looking for professional install and great service!

Called to schedule an annual check up and got an answer right away. Turns out it was the owner who answered and immediately got me on the schedule for a 2 day turn around. Tony was professional and informative about the check up.. will definitely be using him for future needs!

I don't normally use Facebook, Twitter or Yelp for this but I felt compelled to tell my friends in the valley that if you ever need any help with your air conditioner, heater or appliances I hope you use American Air and Appliance!  This isn't a sales pitch but I truly couldn't say enough wonderful things about this company.

They had two people to my house within 2 hours of my call yesterday. After assessing the problem, Ian the owner, explained it to me in a way that I could understand and didn't continue until I completely understood and had all my questions answered. He gave me a few options on how to go about fixing it and even recommend the easier (cheaper) way, not trying to up charge me. The two of them spent over an hour at my house fixing the drain and getting it to work properly for the evening so we wouldn't be out of air for another night.
Three guys (including Ian again) were here for 2.5 hours this morning, right on time, and fixed it completely. Ian explained it all the way thru, showing me the broken parts and making sure I understood exactly what they were doing.
All three guys were clean, professional, polite and friendly. They cleaned up their mess and even left my laundry room (access to the attic) cleaner then they found it.
Bridget in the office was kind, understanding and calming when I called to schedule the appointments. She also called this morning to let me know they were on their way. She was professional and knowledgable and relieved a lot of my anxiety.
As a single woman I like to research the problem so that I have at least the basic knowledge of the appliance. I don't want to get taken advantage of or feel confused about what is happening and what needs to be done. I never felt taken advantage of nor felt inferior. If anything I feel they gave me a phenomenal deal financially.  Truly a phenomenal company and I will only ever call them for all my needs.

I just got home and my house is COOL!!!

We LOVE our new mist system. Rex was fantastic to work with. He came out and gave a thorough estimate and didn't try to sell us what we didn't need. We scheduled plumbing to access soft water and his crew arrived on time and completed their work in a timely but complete fashion. We are very happy with Rex and Senor Mist, not to mention much cooler and we can enjoy our outdoor patio and pool area in the Phoenix Summer heat.

Daniel @ Preferred Air was recommended to us by local friends. We have two units on the house, one which needed complete replacement, as well as servicing the other one. We had 5-6 estimates from many other places but everyone wanted to sell us Trane units, and pricing was all about the same but really high in the $6500 range for replacement unit and service on existing. Daniel came out, asked a TON of questions, did a very thorough investigation of both units and gave us many options we could pick from based on price and performance. All in, we spent about $1500 less than we would have with some of the more well known or big guys and the service was 150% amazing. The workmanship this company does is top notch, the photograph everything when they're done, and they stand behind all the work they do. We have a very organically grown flat-roof house, with quite a few odd things, but Daniel and team did a great job of fixing existing deficiencies and did a really nice job on the new install on the roof. Can't say enough good things about this company, call them!

I contacted Francisco about a project with a family I was working with to get their AC fixed.
Francisco was fast, courteous and VERY Knowledgeable. Francisco will not price gouge you and tells you EXACTLY want needs to be fixed. I will recommend him to anyone in my family and friends circle.

This place is GREAT.  Very, very honest, knowledgeable and quick.  They are the only place I will call for my HVAC needs.  Rich is a stand-up guy and I am glad we choose his company.

I am very satisfied with the service from Bell Air. Jeff arrived early and went to work for our yearly maintenance. He found several issues and had the unit back to peak performance in no time. Jeff was very friendly and explained recommended repairs and answered all my questions. Hopefully we are good for another year, if not I know who to call.

Shoots from the hip, does good work, and follows up. All you could ask for in AC repair!

I can't recommend these guys enough. Mike and his crew are great and resourceful. Prices are very fair and appropriate. The craftsmanship and attention to detail, we're exceptional. These are our go-to folks, if we ever find ourselves in need of AC maintenance or service needs. Definitely worth the call if you find yourself in need as well!

Ben is very responsive. My AC wasn't working and he fit me in with his other appointments. Within an hour he had the AC going.
I highly recommend.

I called Jaycox because the furnace wasn't working in our casita. They sent a technician out within the hour. Jake immediately found the problem - a switch, which I wasn't even aware of, had inadvertently been turned off. He showed me where it was and left. No charge - just call us the next time you need service. Wow! I'm a customer for the long run! Thanks Jaycox!

Jorge is a professional.  This is the second time we successfully used his services.  Both times we were kept informed of the process.  Jorge was timely with appointments and provided before and after photos of our new installation of a  4 ton TRANE unit on our rental house. Work started on time and and on the designated day.   Not only was the job perfect, but Jorge Flores's quote was the lowest.  We like to support local craftsmen rather than large companies.  We intend to continue to utilize this company as they are honest and do great work.  Highly recommend.

They don't stand behind what there techs say and do. Tech tells you one thing to make sale and management says we can't honor that. Suggest use of another company.

DO NOT USE THIS COMPANY if you have an emergency!!!!   Maybe they are okay for easy work if you have no expectations.   I called around 615 this evening as we have a leaking valve from our toilet into the wall.    I was told  one of their plumbers was currently on a call and we were the next call in.      1.5 hours later I get a call from someone else at the company stating the plumbing manager says they are too busy and they can't come out until the morning.    Our valve is leaking and will be leaking throughout the night and because of their negligence I am desperately seeking a plumber who will actually be able to help me.    This is deplorable behavior and shouldn't be advertise as 24/7 assistance when they obviously are too busy and can't honor that and expect me to live with a  leaking valve and all the water damage from that through the night.

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