Best Businesses in Phoenix, AZ

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Honestly, can't say enough about this company and the owner Mike. I had a bas water leak from my master bathroom that went into my kitchen. Mike came in and made me feel calm and confident from the beginning. Really alleviated any worries. His team got the mess cleaned up quick. Helped me coordinate with insurance company as he had more experience taking work off my hands and then got the work done quickly while making sure everything that went in was quality. The insurance adjuster was surprised how quick we were able to get the cabinets and other items in, impressed with the knowledge of Mike's work. I always felt very taken care of and could not ask for better experience! Even miss Mike's happy and joking face at the house! Can't thank you recommend Temp Only Water Restoration enough!!!

I just want to say how amazing Gurr Brothers are.  They have been called out to fix my house up after 2 floods. Each time everyone that i have came in contact with have been friendly, helpful, professional and polite. Their work is amazing and everyone is great at what they do. Martian is very friendly and makes sure everything gets scheduled and handled in a timely manner. Everyone works well as a team and organizing the whole project. I am very impressed. They made sure everything was just how we liked it. They were fast but efficient. Everyone one did an excellent job. Thank you so much for all your hard work.

Dave and his crew were wonderful. Such a pleasure to work with and I have not one complaint. If I don't have a complaint then you know they were outstanding because I'm very picky. I would highly recommend them. Very efficient, clean up was neat and just so reliable. Stress free for a stressful situation.

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone.  They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

UPDATE: May 8 - the drywall guy came by to check out the work that needs to be done. He asked me who did the work(removing the bottom 2 feet of drywall) and said that they did a great job.

I am a store manager of Steak and Stone of gilbert and I was helping Johnny one of the guys from disaster when he pointed out a leak in my bathroom. He asked if he could check it out and before I knew it i had John in my restaurant diagnosing the problem. These 2 are an amazing asset to this company and provided stellar customer service in every way. After talking with them I definitely want to use this company for any restoration issues I may have. Will be recommending them to many different businesses that we are in contact with for more jobs! Thank you so much gentleman!

Subsequent to a plumbing problem causing a leak in our home l called restore Master (a full service restoration contractor) to do the restoration and repair work. I spoke with Nasur, one of the partners of Restore Master,and within an hour he was at my home, accessed the water damage and shortly thereafter, all the blowers and dehumidifiers were delivered and installed. After the dry out period, the necessary repair work was identified and materials ordered.
Restore Master coordinated with my insurance company and worked  on the final settlement. The repair work was completed on time by very experienced craftsman who used quality material. They were professional, courteous and went above and beyond to satisfy us. Their attention to detail and pride in quality workmanship was very obvious. This is a very honest and dependable firm to deal with, and I would not hesitate to recommend them.

Sorry for anyone with a negative experience. My neighbor's condo above toilet split when they were away. I told them many times to shut the water off when traveling but they forget. I heard dripping for 6 weeks and they found nothing. Well a few weeks ago I awoke in the middle of the night heard like pouring rain and I am not on the top floor. I listened on the walls then ceiling. I had security call a lock company to drill out the lock, had the owners call CSAA (part of AAA) horrendous company do not use. Their calls are taken by Safelite Auto Glass call center. They called Lionsgate, a clearinghouse for water damage, by the time Resolution showed it was 7 hours later. Chris the owner apoligized profusely but explained he was just called 35 minutes before. He and his team of 4 men went to work sucking up water in the condo above, after I removed 52 shop vac tanks of water from their floors. He came to me the next day said the condo above me had very minimal insurance nd it ran out so I had to call mine. My company authorized him to pull out walls and ceilings and put drying fans and dehumidifiers in my condo. He also continued to dry above me which my insurance will bill the owner. My insurance will then subrogate the owner above for all my damages since his insurance hit its very low limit. The owner above already sent me my $500 deductible. I cannot recommend Chris and his crew higher as they did a great job, kept testing for the slightest spot of water, wrapped my expensive furniture and large bed in 2 layers of heavy plastic. Now for the construction repair job, the furniture has to be moved out in storage, I have not 1 space to put it in my condo. If you have a sudden water issue insist on your insurance to call them, you will not be sorry.

Incredible company. First time home owner and had a hot water leak through the house. Their employee Tyler took great care of us, was informative and made sure everything with insurance went smoothly. Even gave us a very large discount on my out of pocket portion. The team that did the work was great too, professional. They even delayed payment until I had received the funds from my insurance so I didn't have to front any cash. I will be recommending them to everyone I know, and will be back if I ever have any more damage to my house!

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

Justin was great.  We just bought a home and wanted to have the floors cleaned before we moved in.  I had used Chem Dry at our previous house in WA so thought I would stick with Chem Dry here in AZ.  I could not believe how the travertine and carpet both looked like new when they were done.  They did an amazing job!  I won't have anyone else touch my floors in the future!

We were referred to this company by our insurance company. At first they seemed great. They came quickly, did nice work. However we have now been receiving non stop harassment calls bc they want us to complete a survey. I'd be happy to do so if like anyone else they sent an email. But no we are getting 5-6 calls a day and when we answer they don't say anything. We then called the office directly and asked them to stop with the calls and the person who answers the phone gave us attitude and was cutting us off as we are trying to speak. It's too bad bc I was planning on giving you great reviews but since you have proven you have the worst customer service you get the terrible review.

This is an update...after receiving a call it turns out that there is a third party that was calling regarding a survey. Something set up through my ins company. Summit didn't know about this. This does not excuse the way we were talked to when we were calling to figure out why we're getting the harassing phone calls. It's only safe to assume when we are asking to review a company that it's that company asking for a review. However that treatment we got when only trying to stop the calls is why I'm taking away one star.

Did some drywall work. Used our garbage (and yard) to dispose of the trash. Left drywall in our side yard, front yard, all down our driveway and to the street-then stopped showing up for a week. I had to call THEM to ask what was going on 5 days later, they were aware no on was showing up but no one reached out to us because we were scrambling to find you a new contractor before we reached out. Communication and respect for my home would be great. A 2 day project had been 2 weeks and counting. Do your research everyone.

I just read the review from Barbara F and must say their business practices haven't changed. I recently had an underground pipe leak that caused major flooring damage. At the recommendation of my plumber, I was contacted by Restoration 1. They were quick to assure me they would take care of everything. WATCH THEM! They were about to tear out a closet door and its track. I stopped them before they could damage it, but their response was Don't worry about it, the insurance company will buy you a new one. Additionally they tested an area of the floor that was approximately 30 feet away from the damaged area and found it too was damaged by water recommending removal. There was at least 15 feet of dry floor between this new area and the damaged area and there were no water lines within 25 feet of this new area. The new area was all tile and would have meant a significant amount of money for them had I let them remove it. The water leak was from the hot water supply line to the kitchen (potable water). Their bill was littered with charges for PPE and special handling charges due to removal of potentially contaminated materials. In the state of Arizona dust control at construction sites is maintained by spraying the ground with potable water. If PPE and special handling of removed material was required, why was the area not posted with these requirements and why was I not informed of the potential risk of being in the area while they worked? Restoration1 says they bill based on guidance of the same standard my insurance company uses. However their interpretation of this standard allows them to charge more. I have no idea how much my plumber was paid for referring them to me, but I believe it was significant. Another item of note is that I thought I was dealing with a local company, however their adjusters, auditors and billing departments are all in Oregon. Having gone through this, my biggest learning was after the immediate hazard has been controlled/ contained (ie leak stopped) start with your insurance company and do not use Restoration1.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php