Best Businesses in Phoenix, AZ

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Highly recommend Tempe Only Waters! I had an emergency water leak from the upstairs restroom. He instructed how to stop the leak over the phone and came out to make the repairs and patched the drywall. Good as new! I will be recommending to family friends and clients

Gurr Bothers provided everything I could have hoped for: great communication and customer service, fast turnaround, and super professional work. Thank you so much!

Dave and his crew were wonderful. Such a pleasure to work with and I have not one complaint. If I don't have a complaint then you know they were outstanding because I'm very picky. I would highly recommend them. Very efficient, clean up was neat and just so reliable. Stress free for a stressful situation.

From a customer service viewpoint, the company does what it needs to. They did answer my call after a flood on my first floor. I was appreciative of that as it had been after 5PM when I needed help. They arrived with their crew and dried my floors within 2 hours of the occurrence. Again, I'm appreciative that they arrived promptly. They placed fans throughout in order to dry out the drywall. 24-48 hours later, fans remained regardless of the 93% humidity readings from the walls. While not my area of expertise, clearly the reading being not too far from 100% moisture contained within the walls, their assessment was to continue with the 8-9 snail fans and humidity extractor machine until Monday. The flood occurred on Thursday. Once they left I decided that while their way of doing business was to merely utilize fans for five days to dry out as much as possible that I needed something more aggressive as the walls were still 93% humidity two days after the flood. Their personnel had been polite and courteous both times they were at my home and it was reciprocated when the younger gentlemen arrived to inspect things and cut his hand in the process and was bleeding all over the kitchen floor. He was offered a large bandage as it had been a big gash. Once he left, I called another company who stated they would remove all drywall immediately to begin the drying process of the frame based on the elevated humidity reading.

Servpro of Phoenix was contacted and advised that while their business practices were respected and personnel polite, I needed an alternative way of drying out my place as I would be the one dealing with any potential mold that may begin to grow due to the longer drying time. I asked them what time that day they'd be picking up their equipment. It had been the same woman who initially dispatched the water restoration crew and attempted to have me stay with their company. I advised that I would not be doing that and personnel was there within the hour to pick up their equipment from my home.

Two letters arrived to my home postmarked 19 days after my initial flood titled: TWENTY DAY PRELIMINARY NOTICE. Why a pre-lien notice when the company NEVER reached out to ANYONE for payment? Not ONCE did Servpro of Phoenix reach out to me via phone or mail regarding payment NOR did they contact my home insurance adjustor even after they were provided they day of incident with my claim number AND adjustor's name and number. While I'm aware that as a business owner you may resort to certain measures in order to protect your business, a business owner who has been provided with:

*A claim number
*Home insurance adjuster's contact information
*Home owner's contact information

NOT ONCE attempted to contact the home owner, adjustor OR insurance company regarding payment is a company that should not be in business because they are disgruntled that a customer asked them to retrieve their equipment rather than complete services they disagreed with.

I'm sorry I ever reached out to your company, Servpro of Phoenix. Should I ever be in the unfortunate situation of a home flood again, if no other company answers my phone call after hours, I will dry the place on my hands and knees myself until the following morning before I even consider contacting your company.

In every industry, there is one company that shines as a leader in innovation, dedication,  ethics and customer care.  Based on my experience in working with Van, John and the crew at Disaster Services, I can truthfully say that they are the shining star of the disaster recovery industry.  

One week prior to putting my house for sale, I had a leak behind the refrigerator which caused damage to my property as well as the condominium below me.   I reached out to a number of companies and they all had minimum charges exceeding thousands of dollars (exorbitant) and they all wanted to charge me just to come on site to provide me an estimate.   As I was paying for the repairs out of pocket, I did not have a significant budget and I wanted a fair and honest estimate.

I spoke to Van on a Sunday and he offered to dispatch his crew on site immediately.  He was accompanied by one of his lead technicians, John. They both impressed me with their knowledge and willingness to do everything within their power to resolve the issues in a timely manner.
As an aside, John is a super-star tech and holds 60+ industry certifications.

The crew did phenomenal work and was very meticulous. They went the 'extra mile' and made several trips to my home to monitor the progress and add additional machinery, as required.

I can truthfully say that Disaster Services is the utmost professional organization and saved the day!

I would highly recommend them to anyone who is in need of this service.

A top notch company!!

I won't bore you with details of storm water than entered my bottom level condo on two sides.  I needed help, and I needed it FAST!  Nasur and his crew are amazing!!!  They explained exactly what needed to be done and exactly how much it would cost.  Restoration work is not inexpensive; it never is.  Quality work and attention to detail in the restoration process, on the other hand, are dependent upon whom you hire.  I was extremely impressed and satisfied with the work that was completed by Restore Master at my condo.  They were at the condo within an hour of my call, and they got to work within minutes of arriving.  After having removed the soaking wet insulation from the walls, they returned multiple times over the next several days to check on the progress of the commercial drying fans and dehumidifier.  They were extremely professional during the entire process, and they spent a lot of time cleaning up after they finished.  Both the tenant and I were very impressed.  It is often the small companies that have the best attention to detail and a solid work ethic.  Restore Master definitely earned this five-star review.

I've used Resolution twice for water damage following storms. Both times they have been great. The crews are professional, courteous, and know their stuff.

They took care to keep the unaffected areas clean and protected. They worked around my schedule to make it convenient.  I highly recommend them.

My home recently flooded and i was referred to enviro-clean for the asbestos testing. They did such a great job. They were prompt at getting there quickly and making sure things were done right. The owner Tyler and Office manager Hailey were very helpful! I would highly recommend them!

This company has taken excellent care of my home and our rental properties. The dogs who lived with our last tenants ruined the carpet. Urine everywhere and even a few spots where they had clearly dug or chewed holes in the carpet. Dave came over with a blacklight and urine treated the entire house at night. His crew was then there for several hours the next day. The carpet looked and smelled new again. Thanks.

Horribly service tried getting a quote or just pricing. Through chat feature all they guy was doing was trying to get more personal information. Kept avoiding simple question of pricing.

I would give zero stars if I could. Very slow to perform work. Less than 3 years later, the work doesn't hold up. Heavy rains and leaks again. Very disappointed ! Also they have poor
Customer service . Slow to respond or answer questions regarding warranty.

Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don't always believe them when they say we are sending out one of our best people yet a company truck will pull up for a different business. Can be very... snake in the grass with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it's high on my consideration list considering my most recent experience.

Restoration 1 water damage experts
Are totally awesome team!.very happy with everything  they did for us. Totally
Professional and on top of everything!
Brandy went  Above and beyond. I could call her anytime and she was very helpful.
John was fantastic  also  Very helpful went above and beyond when out of his way in we could also called him whenever any always took our call. And the rest of the team were  outstanding  &  Professional.
I We would definitely use them again thank you for your outstanding job!!
Suzi cavecreek az.

Such a nightmare.  First off he was the most irresponsible, unreliable, hot head I have ever met.  He said he would be here on the job and was never here. Made appointments he didn't keep and if he did he would show up late. He never came to check on the job and because of that his crew left our roof open when merging our addition and didn't cover it knowing we were going to have horrible rain. This is XMas Eve and my sons entire ceiling collapsed.  He is trying to bully us to continue to use him.  He has made one bad decision after another.  You should pray you never have to work with someone like Jim Rana. Call me for all the other horrible things that happened.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

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