Best Businesses in Phoenix, AZ

Matt is one of our vendors from Interstate Restoration Group and they are the best!  We recently had a huge resident activity that Interstate Restoration Group participated in by making a generous donation.  We appreciate their business and recommend anyone to use Interstate Restoration Group.   Thank you Matt, we appreciate everything that you do for us at Ascent at Papago Park!

Honestly, can't say enough about this company and the owner Mike. I had a bas water leak from my master bathroom that went into my kitchen. Mike came in and made me feel calm and confident from the beginning. Really alleviated any worries. His team got the mess cleaned up quick. Helped me coordinate with insurance company as he had more experience taking work off my hands and then got the work done quickly while making sure everything that went in was quality. The insurance adjuster was surprised how quick we were able to get the cabinets and other items in, impressed with the knowledge of Mike's work. I always felt very taken care of and could not ask for better experience! Even miss Mike's happy and joking face at the house! Can't thank you recommend Temp Only Water Restoration enough!!!

Sam did an amazing job on my personal roof and I always recommend him to all my clients.
Sam is a true professional and he comes highly recommended....

After dealing with a ceiling leak in my garage and waiting weeks for my insurance to process my claim and having to deal with unreliable and ridiculously priced contractors, I was referred to Jenkins. I had the pleasure of having Mario as my project manager and he was professional, communicative, and prompt. From getting quoted, scheduled, and having the work completed, everything went smoothly and without issues. My ceiling came out looking better than it looked before the incident.

From a customer service viewpoint, the company does what it needs to. They did answer my call after a flood on my first floor. I was appreciative of that as it had been after 5PM when I needed help. They arrived with their crew and dried my floors within 2 hours of the occurrence. Again, I'm appreciative that they arrived promptly. They placed fans throughout in order to dry out the drywall. 24-48 hours later, fans remained regardless of the 93% humidity readings from the walls. While not my area of expertise, clearly the reading being not too far from 100% moisture contained within the walls, their assessment was to continue with the 8-9 snail fans and humidity extractor machine until Monday. The flood occurred on Thursday. Once they left I decided that while their way of doing business was to merely utilize fans for five days to dry out as much as possible that I needed something more aggressive as the walls were still 93% humidity two days after the flood. Their personnel had been polite and courteous both times they were at my home and it was reciprocated when the younger gentlemen arrived to inspect things and cut his hand in the process and was bleeding all over the kitchen floor. He was offered a large bandage as it had been a big gash. Once he left, I called another company who stated they would remove all drywall immediately to begin the drying process of the frame based on the elevated humidity reading.

Servpro of Phoenix was contacted and advised that while their business practices were respected and personnel polite, I needed an alternative way of drying out my place as I would be the one dealing with any potential mold that may begin to grow due to the longer drying time. I asked them what time that day they'd be picking up their equipment. It had been the same woman who initially dispatched the water restoration crew and attempted to have me stay with their company. I advised that I would not be doing that and personnel was there within the hour to pick up their equipment from my home.

Two letters arrived to my home postmarked 19 days after my initial flood titled: TWENTY DAY PRELIMINARY NOTICE. Why a pre-lien notice when the company NEVER reached out to ANYONE for payment? Not ONCE did Servpro of Phoenix reach out to me via phone or mail regarding payment NOR did they contact my home insurance adjustor even after they were provided they day of incident with my claim number AND adjustor's name and number. While I'm aware that as a business owner you may resort to certain measures in order to protect your business, a business owner who has been provided with:

*A claim number
*Home insurance adjuster's contact information
*Home owner's contact information

NOT ONCE attempted to contact the home owner, adjustor OR insurance company regarding payment is a company that should not be in business because they are disgruntled that a customer asked them to retrieve their equipment rather than complete services they disagreed with.

I'm sorry I ever reached out to your company, Servpro of Phoenix. Should I ever be in the unfortunate situation of a home flood again, if no other company answers my phone call after hours, I will dry the place on my hands and knees myself until the following morning before I even consider contacting your company.

Van absolutely went above and beyond in his care for our water damaged areas.  We appreciate his professionalism and attention to detail in mitigating our problem areas. He is hard working, dedicated, efficient, and very reasonable with his prices. I highly recommend him if you are in need of these type services.
Bob M.

I won't bore you with details of storm water than entered my bottom level condo on two sides.  I needed help, and I needed it FAST!  Nasur and his crew are amazing!!!  They explained exactly what needed to be done and exactly how much it would cost.  Restoration work is not inexpensive; it never is.  Quality work and attention to detail in the restoration process, on the other hand, are dependent upon whom you hire.  I was extremely impressed and satisfied with the work that was completed by Restore Master at my condo.  They were at the condo within an hour of my call, and they got to work within minutes of arriving.  After having removed the soaking wet insulation from the walls, they returned multiple times over the next several days to check on the progress of the commercial drying fans and dehumidifier.  They were extremely professional during the entire process, and they spent a lot of time cleaning up after they finished.  Both the tenant and I were very impressed.  It is often the small companies that have the best attention to detail and a solid work ethic.  Restore Master definitely earned this five-star review.

HORRIBLE COMPANY!! I wouldn't refer my worst enemy to these guys. If you have restoration, repair, item packing needs then look elsewhere!! You will not get an honest, fair job out of them. The owner is as condescending at they get.

I had a pipe break inside of the wall.  My Home Warranty sent out Enviro-Clean to stop the leak and grant access (i.e., open the wall) for the plumbers, as well as set up some dryers.

Although no one is happy when something like this happens, I was very happy with how Enviro-Clean handled things.  The staff they sent was professional and efficient, doing as little damage as possible while opening up everything they needed to.  They also worked very well with my Homeowner's Insurance, which I appreciate.

First time we've used Dave and his team to clean our carpets.  We couldn't have been more pleased with the professionalism and results when the job was done.  They arrived on time, were both informative and friendly, and the work was top notch!!

Have been using Dr. Chem-Dry for many years.  Punctuality was a problem this visit on April 21st, but Zeke and Paige were so delightful that all was forgiven after receiving an appropriate reduction in price due to them showing up more than three hours after the latest time specified in the appointment.  (They came from a job that required five hours' work - more than planned.)  
It would have been helpful for the dispatcher to call with a heads-up on the delay rather that my having to call twice.

I would give zero stars if I could. Very slow to perform work. Less than 3 years later, the work doesn't hold up. Heavy rains and leaks again. Very disappointed ! Also they have poor
Customer service . Slow to respond or answer questions regarding warranty.

They were seriously incredible! I had a massive flood on the second floor at my commercial property in Old Town Scottsdale. It was a nightmare when I walked in (water running for 7 Hours, completely ruined an entire office and the showroom below it). I called the first company I saw online and luckily it was Go To Services. They showed up within 30 minutes and reassured me that they would handle everything. Within an hour there, more than a dozen people showed up to save the day. I have a vivid memory of them all walking in with smiles on their faces and letting me know that it would be handled before I knew it. My blood pressure dropped immediately.

It wasn't long before they had cleaned all the water up, had fans blowing, dehumidifiers running, had plastic everywhere, and we were discussing how they could put it all back together. Which they did....in record time! Not only was I happy but my tenants all raves about them over the coming weeks as they put things back together. The finished product was on point.

I have been in real estate for 25 years and it was hands down the best service experience I've had to date. I have Go To Services on speed dial in my phone now!!!!

Extortionists.

Wow, dealing with this place was an experience. Five years ago we lost our house to a fire--a total gut down to the wood beams and concrete. I hired a mitigation company and had a good experience (name begins with the letter S and they are pros). Everyone at that company was sensitive, patient and respectful. There were never any billing shenanigans. Unfortunately, when we recently sprung a leak in the roof ruining a patch of ceiling and one wall, I couldn't quickly remember the company name, and so went with the restoration place the plumber recommended. Mistake.

The techs who came out were polite and seemed careful. They cleaned up after themselves. At one point I had to stop them from attempting to pry up my unharmed, glued down hardwood floor. I couldn't understand why they would do that because the floor had been toweled dry and wasn't damaged.

Our insurance company caught the fact that R1 was attempting to double dip by first charging for drying and dehumidification of a wall that was obviously saturated with water trapped behind the paint, and then later returning to remove the same drywall. There were other assorted small padding charges that R1 records couldn't back up which they subsequently removed from the billing. Traveler's paid out $1464.70 for the drywall removal and haul away, disallowing the extra padding for previous drying time. Our rebuild contractor agreed the allowance was fair for the work they'd done.

I never received a detailed invoice, and the first contact I had with Restoration 1 was a threat to attach a lien on my property for the extra $800 Travelers had disallowed. I filed a complaint with the ROC for price gouging and for the damage done to my hardwood. Darrin agreed in writing to remove the disallowed charges in exchange for dropping the ROC complaint. Three days later he said he would only consider the invoice paid in full if I also agreed not to post anything negative on Yelp or Google. First they tried to scare me into paying them money they didn't earn by threatening a property lien, then tried to use the same threat to prevent me from warning off others with my experience.

The funny thing is, Traveler's paid in full the claims for the drywall and the paint and even the hardwood that Restoration 1 destroyed. They paid out the claims for our fire five years ago as long as we could back up any requests with proper documentation. Restoration 1 is the only company that has tried to pull a fast one.

If you are using them, watch them like a hawk, ask questions, and take detailed photos so that you have proof of what they did and didn't do after the fact.

This is the best company by far!! They are super responsive and timely. I had damage to my house due to a storm that come through the valley and they were able to help me get it fixed in no time! Thanks to you guys! I highly recommend this company.

This company does not have a license. This company is not bonded. This company is not insured. This company is not a legal contractor. I hired him to do a job for my home he was so unreliable I wanted to scream. When they were on property to do work they were in their vehicle more than they were doing the job they were hired to do. I don't know if they were on drugs or what but I was extremely disappointed. Very unprofessional, never on time, always taking breaks, needed to go get extra supplies on the regular and so many other issues. How does anybody even hire somebody like this? I know why I did because I didn't do my research and I wanted a good price. Next time I'm definitely gonna be looking for reviews to see what other people say before I hire a company. On top of all these other things if you go to their Facebook page which I did, you can see that they actually have another company on there, per the business owner himself, that shows the same phone number for this other company. It's not even close to this type of company. It's actually a solar company. So what is he doing, jack of all trades work? Solar they specified company that you have to know a lot about to do I would imagine. Is this his specialty instead of home repair work? I'm so confused. Very dissatisfied. I want all others to know NEVER, EVER go to this person for any work and do your research before hiring a company. I got screwed. BIG TIME. Let's not let that happen to you. I have also attached three photos. One is for this company. One is for his solar company. One shows that he just started a job on the 19th and then another Solar company he started working for on the 21st!?? How is that even possible????

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