AZ Perfect Comfort

Mack T from AZ Perfect Comfort

I was concerned that our air-conditioning units hadn't been checked for a while and with the heat of the AZ summer upon us, didn't want to chance just hoping they were fine. I found AZ Perfect Comfort and gave them a call. They were very responsive and sent Mack T to check it out. He checked out both units and reported back that they were in great shape and working properly. Not that a company would do this, but I wouldn't have known the difference if he'd said something needed to be done. Glad to have found an HVAC company I can put in my Rolodex  for future reference. Highly recommend AZ Perfect Comfort.

I am so glad I called them because now I know that it's OK and I'm going to be cool the rest of the summer

I paid $330 for a yearly service contract. The tech man who came out told me that I needed 3 capacitors replaced. With a 15% discount, I was charged over $850. The tech told me that one of the 3 parts costs over $400. When I checked the prices for the parts myself on-line, I found they actually cost under $100 for all of them, and it took the man less than 5 minutes to do the job. That amounted to a total cost of approximately  $965 for just 1 hour of service. I immediately called the company and spoke with the manager. He was very pleasant and didn't argue with me. I told him that at the very least I wanted a refund of my $300 yearly service contract. He refunded $330 this morning and requested that I remove my negative review. Yelp wouldn't allow me to do this, so I am leaving this modification with 3 stars instead of 1.

Beware of these guys.  Had them out to replace a motor on AC unit.  Sold me on an extra $60.00 for 2 free check ups in the next year.  Came out two weeks later and HUH, found problems that they said they should have seen the first time.  I asked for an estimate.  After 20 minutes the guy comes down and says he shut off my unit entirely....  I said, this is my house and I do not want the unit shut down.  He said, too bad I already did it and you need to have it repaired before I will turn it back on.  End of the day, the annual checkups are a ruse for creating work and they use the shut down the system guise as a way of ensuring that you need to have it done.  I don't know about the rest of you, but you don't shut down things or work on things in my domicile without my permission.  Beware!!

Wow! Truly a blessing. I called them today after a horrifying experience with a scam artist HVAC company this morning. I had been without air for 1.5 days. The woman I spoke to initially was so nice and checked how far one of their technicians was from my address. I could not believe when she said he could make his way over TODAY. James showed up within 3 hours and could not have been more helpful. He was on my roof in the sweltering sun for a long time running tests and making sure everything was ok. It ended up being a very small fix but he was so extremely thorough, informative and kind. Thank you James and AZ Perfect Comfort!! Highly recommend.

My A/C units broke down. I have 3 on a old home. Unfortunately I am with American Home Shield warranty company. To make this short...I was finally allowed and approved for a new unit after 7 weeks. The day finally came and the A/C unit was to be installed. This AZ perfect comfort installation team comes by to start work for $1700.00 to install this unit. I have to sign a disclaimer if their is any roof damage. Me thinking this is odd, all they are doing is removing it from my flat foam roof. Well they had to cut away the roof on one side of the A/C unit. They could of informed me in any of the previous weeks. Instead I now have to have a estimates for over $2000.00. One would think a experienced company such AZperfectcomfort would of know this. I would find a better company if I was you. Thanks

Thanksgiving night I couldn't get the air to shut off!  It was so cold in the house.  I couldn't wait to go to work the next day to warm up.  The operations manager came out on Black Friday (because he gave all his employees the day off) to fix the problem.  He even had to run to Home Depot on one off the busiest days of the year to get a wire.  Bless him!!  I've had heat all weekend.  We plan to add a second story next year.  Guess who we will call for a new unit?  You got it!  AZ Perfect Comfort.

I cant say enough of wonderful overall experience with this company!!!  Got so lucky to be referred to AZ Perfect Comfort by my  Home Warranty.
Starting with Susan, who is very kind, polite and detailed... Phone is answered every time I called almost on the second ring.
Fred  also provided detailed information, ihe was kind and detailed about how everything works.
And now last but not least: Repair Technician Julio provided outstanding service. A+++. Arrived few minutes earlier then scheduled, very polite and customer service oriented. Very knowledgeable  and did fantastic job.
Highly Highly recommended...

We had two units that were getting old, and were builder grade to begin with. Robin and Fred came out, inspected the units and gave us a more than reasonable estimate on replacing both systems.
Their crew was out here the following week, and did a fantastic job. They stayed here for 13 hours the first day, to insure that we had one of the units up and running. (very tight attic for them to work in).
They returned early the next day, finished up, and cleaned up everywhere. They even vacuumed the stairs, even though they had covered it with plastic. I will definitely continue to use their services in
the future, as well as recommend them to anyone. Kudos to Azperfect!!!

We have been using this company over 5 years now. Very professional, knowledgeable, trustworthy employees who show up on time. We'll be using them in the future. Thank you

Our new A/C unit from AZ Perfect Comfort was our 3rd (in 3 houses). They are honest, reliable, reasonable, and efficient.

We moved into our new house and replaced the 19-year-old A/C system with a new, high efficiency one. Fred was fantastic about outlining our options, even explaining why we didn't need the most expensive systems. The installation was on time and professional, and the installers took the time to help us program the new thermostat. Not only that, but the installers of the original system had left a huge mess in the attic, which AZ Perfect Comfort cleaned up free of charge.

We will always use AZ Perfect Comfort. They're honest brokers and go well above and beyond.

Temperature Pro came out to my home with 24 hours. My fiance and I just bought our first home together, after a few nights sleep we noticed the master bedroom did not get the airflow the rest of the house was getting. It turns out there was a piece blocking our vent to the master. We received photos of the blockage and saw the piece once it was removed.

Temperature pro was affordable, they didn't try to make a small problem a big issue. If your looking for an honest company with competitive rates.... I recommend Temperature Pro!

First let me start with the customer service...top notch the entire time! From setting the appointment to confirming the appointment to the arrival of the technician, their process is extremely professional. I was in the process of selling my condo and the buyers realtor wanted me to add a $750 allowance for an issue the inspector flagged. I called AZ Perfect Comfort and the repair was an easy fix that saved me over $600. Honesty and integrity are the name of the game with this company.

First, let me start off by saying I am shocked by the number of positive reviews for this place. Dealing with this company has been a horrendous process since day one. Stacy, the admin person, is extremely rude and greatly lacks professionalism. I had to deal with her trying to aggressively sell me a new unit multiple times before she finally got the clue to stop pressuring me. My unit is 5 years old, yet she told me it was subpar and old and I should just replace it. She didn't even know how old it was when she was telling me it's old. When I told her it was 5 years old, she changed what she said to it's middle aged. The technicians that came out told me that it's a good name, not old or middle aged. I was told by the technicians that 15-20 years old is what qualifies as an older unit. Stacy has her aggressive sales tactics that she will use to try to convince you that you have no other choice but to replace your unit. Don't fall for it! I feel so bad for all the elderly/naive people that have probably believed her lies. She is on commission and will do anything to convince you to buy a new AC out of pocket and avoid the home warranty company. Every interaction I've had with Stacy has been difficult. We have been trying to use our home warranty to get the costs of the repairs covered, but her poor communication has caused several delays. The repairs should be covered under our policy, but, we decided to hire another contractor to do the job because we are so frustrated with waiting on this company to follow the protocol requirements by the home warranty. It is clear to me that this company only works with the home warranty companies in order to try to make sales and convince their customers that it's useless to use the home warranty. They tried to sell me a new, bigger unit, a better brand unit, insulation, etc... All I needed was one tiny part!! So glad we went Matt over at Desert Diamond! He was able to come out and get it fixed within an hour!

Our  air conditioner was making horrible noises, and it turns out the condensor fan motor bearings were shot. Their team came out promptly and fixed it for a very reasonable cost.
Robin and John were really gracious and handled our calls personally. Terry was the service manager- neat and clean, which i really appreciate.
I would highly recommend them.

This company saved the day for me about this time of year last year. They did a good job and made sure my part was covered by warranty because I had a five year warranty on my AC and they got my AC working again ASAP. So anyways, the last few days I have been having issues with my AC unit and I wanted to do business with them again but I forgot their name so I called my State Farm agent who referred me to them last summer. So they give me the number and I give AZ Perfect Comfort a call and they find me in their system but the lady that answered the phone didn't seem to eager to earn my business but she did answer some basic questions and then placed me on hold but since I was on break at work and it was 110 degrees outside I decided to hang up after about 3-5 minutes of being on hold. I am giving a one star because this company never called me back even though I was a previous customer and they had my contact information. I tell you customer service these days is horrendous in the customer service field and with the competition being so tight in the Arizona market you would think AZ Perfect Comfort would want repeat business but I guess they don't. I will call my State Farm agent and ask for a different referral.

My technician mike from az perfect comfort came out promptly and fixed my air conditioning problem, even with the temperature at 106 degrees. He worked hard and restored my system up and running. He thoroughly explained the problem and Mike was very helpful. One of the most ethical honest companies I have found for AC maintenance and repair

Great service, Julio is a great tech! This summer our AC has been struggling to keep up and can't maintain temps after 9am. Our power bill is higher than last year and we called in different company at the behest of our landlord. I'll call them Company A. Company A basically said the unit runs great, the temp split is ok and all is as expected. They claimed nothing was wrong; no explanation for our issues other than APS increased their rates, as if we don't know how to compare usage and performance one summer from the next. And as if increasing temps in the early morning is totally normal. We called in TemperaturePro for a second opinion and thank goodness we did. Julio identified that our compressor was running at its max. The AC unit being 17yrs old is still technically running within spec, but with the compressor running at such high amps, it's probably on its last legs. He didn't try to sell me a new unit, just gave me a heads up which I appreciate, and a reasonable explanation for my issues. Additionally, if the landlord is looking at a major purchase in the next couple years, I imagine he'd appreciate a heads up too. Julio also discovered that we had a clogged drain and the drain pan had filled to the point the water was draining from the emergency drain. The first company missed it and we were in danger of water damage in our ceiling. TemperaturePro just saved our bacon. Julio also found some air leaks in our main vent which he sealed.

After receiving the invoice/pics from TemperaturePro, I had a conversation with the owner from Company A. He reviewed the notes from his techs and compared against TemperaturePro's. He basically confirmed that TempPro was right and the reason why Company A didn't tell me about the compressor was because they got accused of upselling in the past and had been in hot water. While I understand where they were coming from, I want a company who will give me the facts, not to insulate me from information just so they don't get perceived as selling something. Honesty and transparency is what I want, and I got that from TempPro. I really don't care what the motive behind Company A's withholding the full story was, I am entitled to know the facts. Company A's tech also claimed they topped off our coolant and told our landlord the same thing, but they didn't make any notes on our account nor was anyone charged, so the owner wasn't thrilled to hear that. The owner from Company A also apologized for missing the plugged drain, said they usually only check that during a (paid) routine maintenance session. However, Julio said when compromised performance is a complaint, checking things like drains are on his checklist to look at, even in an initial inspection.

Bottom line, TemperaturePro I trust. Julio obviously knew his stuff and gave me the facts without any sales pitch. He was incredibly thorough and professional and showed us what he found throughout the inspection. When our AC finally fails, they'll be the ones I'll call. Thanks Julio!!

Great company and customer service. Temperature Pro wants to make sure you are taken care of and happy. They go extra mile for you and I feel comfortable to call them and I know they will give me honest pricing. Strongly recommended.

I have known the proprietors of TemperaturePro for fifteen years, and there is nobody I would trust with my heating/airconditioning needs other than TemperaturePro North & West Valley.  They are currently servicing the system on my rental property in South Phoenix, and I am completely satisfied with their service.

Did a great job and price was lowest of 8 estimates I received.  They were punctual and customer service was great.

I selected Temperature Pros from the business directory of the Glendale Chamber of Commerce, since we needed AC service prior to the hot Arizona Summer.  John's team came and did a great job!  They are professional, efficient and reasonable!  Our AC is actually working better.  I highly recommend this business.  John McCoomb is the owner.  Tell him Cooki sent you!

Professional and Prompt service. Right on time and completed when they said it would be completed.

I've now had two 5-star experiences with AZ Perfect Comfort! Last month we had a crisis at work and they came to our rescue within a few hours - went above and beyond both in work performed and explaining about our systems.  Then this week my a/c at home went out as well. Again, GREAT customer service, prompt, professional and on time. I feel like I really understand the issue and the solution.  I will definitely recommend them to my family and friends!

Julio and Terry were awesome. Any and all questions I had they were more than happy to answer and then some. It was a total learning experience in knowing how the units work and what does what. I highly recommend them to anyone!

So my air handler was making an awful racket for the past week or so.  I knew this meant I'd need the Dreaded Air Conditioning Replacement, but I wasn't sure who I could trust.  Am SO glad I went with TemperaturePro!  The technician on site was courteous and respectful to my family;  he explained (in English) what was wrong and what was needed.  When the time came to make a decision re: which system to install, Robin spent an hour with us walking through the options and the pros and cons of each.  It was clear she was looking for the best system for us for the money...and indeed, she recommended that we NOT choose the most expensive option as it didn't make sense for us.  Their installation crew was amazing -- meticulous, quick, and clean.  The work was done in a day, and Robin followed up a few days later to ensure that everything was okay. Truly, truly can't say enough good things about these guys; they've earned my business for life!

My home warranty company arranged for these guys to come an fix my AC. They came the day of getting the notification, negotiated with the warranty company and had my AC up and running in no time. They were friendly, efficient, professional and best of all they did a great job! I would highly recommend using them. Thank you TemperaturePro!