Jumbo Air

A very efficient company , on time or early.  Pete, the technician, was very knowledgeable and extremely reliable    and informative about the new product that was installed.  
They always answered the phone and keep me up to date on the condenser that was on order!
Great overall experience!!
I would highly recommend them to anyone!!!
Paradise Valley Az.

I use AHS for home warranty and they're terrible. This contractor was the second one dispatched because the first one didn't do anything for the Air Duct Claim I submitted. Pete from Jumbo air  is wonderful. He went into the attic to evaluate the duct work and didn't cut any corners. He treated me like a valued customer and spoke to me in a way that I understood what he was saying (eg. Not too technical). He addressed all of my questions and concerns and provided me with a sense of calm, provided a recommendation based on the findings, and peace of mind.  I highly recommend Jumbo Air and Pete specifically.

This company is ABSOLUTELY HORRIBLE.  They came out to my home, told me i needed new AC unit but never corrected the issue that my perfectly fine other unit had, so they installed a new unit only to blow through all the freon because they never fixed the initial leak. THEY SCAM YOU into thinking you need a new AC and NEVER service the TRUE ISSUE YOU HAVE.  If I could give them ZERO STARS I WOULD.  They are HORRID.  Stay very far away from this and if you have American Home Shield as your warranty company demand they give you someone else that knows what they are doing if they assign you to them.  Guess who will be paying for my Freon now that my unit it OUT.  YOU guessed it JUMBO FUCKIN AIR!!!!!

If there was such a thing as minus stars I would give that to them. Please stay away from this company. Please check the BBB for any information

We were told our compressor was broken on A/C. And then the one they replaced was faulty! We also had to pay $500 both times they worked on our unit, as well as pay for the freon both times it took to replace THEIR faulty compressor! Spent $2300 with them, and A/C still did not work! This took a period of over 3 weeks in Arizona July. Called another A/C company to look at it, and nothing was wrong with the last compressor. It was a faulty wiring box that the new company analyzed. The new company fixed the wiring in less than an hour, and what do you know! They solved the problem and fixed it in one visit! So frustrating and I know I will not get my $2,300 I wasted back due to these crooks.

If I could give zero stars I would. They were dispatched for my AC service call through my home warranty but not available via phone. I was able to reach them on FB messenger and requested services. They said they could be available in 30 min for a fee of $125. I mentioned they were dispatched through my home warranty and they back peddled, giving all the excuses why they couldn't come unless I paid them $125 after already paying my warranty company for the service call. I had the home warranty company on the phone and the JUMBO AIR representative wouldn't cooperate with a phone call to hear they were authorized. What horrible customer service and not abiding by the contract. DO NOT USE them

We came to use Jumbo Air as a contractor because our home warranty company sent them to our home to repair our AC. The initial repair took a week and lasted even less time, after which the AC has not functioned whatsoever for nearly six weeks during the hottest time of the year. After two weeks of waiting for repair, Kristina convinced us that the home warranty would take too long to approve our claim and said that we should pay to replace our AC unit out of pocket and file for reimbursement from the home warranty company. We agreed, happy to have a working unit again. The unit never worked. Come to find out, there are components within the home as well (this is a split system with an outdoor compressor and indoor air handler) that she did not replace, did not offer to replace, and never indicated any issue with them.  Typically both parts are replaced as a package deal- something Kristina told us nothing about. After the unit did not work, I again contacted Kristina and was told that a coil in the air handler needed to be replaced. She made a big show of sending me screenshots of text messages with the representative of the home warranty company, claiming she'd found the last part in the US for our air handler. After nearly two weeks, multiple unanswered text messages, and no available tracking or shipping information, the part arrived and was installed. The unit still didn't work. Several days later, the company's only technician (Kristina's brother Pete) came back out and claimed the unit had frozen up, needed to defrost and needed more Freon to function. We waited several hours and turned it back on, per Pete's instruction. We saw drainage from a light fixture and assumed this was the water drainage from the formerly frozen unit. The AC still never cooled below 80 degrees yet continued to drain.  I sent multiple text messages and the company didn't send anyone to find a solution. I called out two other companies to look at the AC and they informed us  that the entire ceiling had flooded. They told us that the AC unit was installed backwards outside, the pipe was not insulated, yet the insulation was lying on the ground next to the unit, the wires were carelessly exposed, the unit was connected to the air handler incorrectly in the attic, causing one leak, and the coil was installed incorrectly, causing a second leak. They showed us photos, informed us that the coil did not fit properly and was propped up with a flashlight to attempt to make it fit. They also informed us that the entire air handler had to be replaced.  Kristina sent out a contractor with another company and that contractor also confirmed that the outside unit was installed backwards and that the air handler needed to be replaced.  I asked him if it was obvious that the air handler was in poor condition and if anyone who worked on AC units would know that and he agreed that the damage was obvious. Kristina called me and attempted to convince me to allow her company to install the air handler. I refused as i had lost all confidence in them during the preceding six weeks. She insisted they'd done nothing wrong, even after I presented the evidence I'd been given. She claimed the unit could be installed either way, yet three separate contractors (including one sent bf Kristina herself) told me otherwise. She also tried to play on my emotions, telling me she'd been written up as a result of our AC problems and that she'd likely be fired. I confronted her, as I was aware that she owned the company. She lied to me, claiming she was a different person working for the company who spelled her name Christina. As she was calling me from her personal cell phone number and the business was also registered to that number, I was able to quickly disprove her false claims. If this business owner is willing to lie to clients about her identity and pretend she doesn't own the company, how can anyone trust that she's being truthful about the state of their air conditioners? Jumbo Air never answers calls, rarely returns text messages, and is always late to appointments. We waited until 8 pm one night for Pete to show up, just to be told that he'd run out of supplies during the day and would need to return at 7:30 am the next morning. The next morning, we were waiting for Pete at 7:30 and he didn't come until almost 10. This is just of numerous similar examples of experiences we had with this contractor. Thousands of dollars later,  and thanks to another company we hired and paid, we now have a functioning unit. I'm not convinced the actual AC compressor had any issues in the first place and I think Kristina convinced us to replace it just to make money off of us, knowing that because it wasn't  actually broken, the warranty wouldn't allow them to replace it. She knew we were distressed about the problems and were eager to get the AC working again and she used that to her advantage.  Do not trust this company with your business. I really wish we hadn't.

Jumbo Air was assigned to fix our AC by our Home Warranty company. It was mid-July and it took them over a week to look at it. They then told us they needed to order the part and it would be another week. Well, the part came in and it took them 3 days to figure out it was ours. They then charged us an obscene amount (more than double the competition) on our freon because we were stuck with them. They finally came back with the part 2+ weeks after the original call and it worked for 2 days before the freon leaked out and they had to refill it. In addition, they scheduled new jobs in front of ours, even though we had been waiting weeks. American Home Shield should be embarrassed they work with them. I canceled that contract immediately after this experience. Guess what? It's now 5 months later and we're having problems again. They are the WORST!

Pete solved the biggest headache we had. We had a lot of runaround with our home warranty company. They have sent multiple HVAC guys out, and yet our AC went from 83F to 86F in AZ heading to June!!! When they finally agreed to send another vendor, Pete was sent to check on our AC. Pete is a total professional knows AC like the back of his hands. We finally got that cool breeze! Will def recommend him!

By far the best AC Company in Arizona. I have multiple properties and have dealt with First American warranty a lot when it comes to AC units. I have had good experiences with AC companies but Jumbo Air is by far the best most trustworthy company I have ever dealt with. They clean up other peoples messes. Their work is their passion and it shows. Please do not hesitate to give them a call. If you are lucky they will schedule you in.

If I could give zero stars I would! The experience with this company was a total scam. The first time they came out to fix our air conditioning they said they did not have a TXV valve to fix it and would be back the following WEEK! They did not come back for over a week while we were having record temperatures (105-111) in Arizona. The second time they FINALLY came back they changed out the valve and said they had to drain all the Freon to do so. This did not fix the AC. They told us that their was a 5% chance that it was the same valve but on the heating unit so they could not fix it again until they got the part the next week. TWO WEEKS into this and they called telling us they would have to drain the Freon AGAIN and we would be responsible to pay for the first time and the second time re-filling the Freon- which was $700-800 EACH time! When we asked to speak to the owner/Supervisor Christina refused to give us the information and refused to send the tech to fix the AC!  So two weeks without air and they refused to fix it! We had an honest man from a reputable company come to our home and he fixed the AC in 1/2 hour by replacing a fan (a part he had in his truck) and he said the heat valve has NOTHING to do with the AC. We were being scammed by Jumbo Air and as soon as we started catching on and asking questions we were dismissed. We spent countless HOURS on HOLD the phone with them while they told us one lie after another. We emailed the owner's son Pete with no response. STAY AWAY FROM THIS DISHONEST COMPANY!

Jumbo placed an entire mini split system through our home warranty at the beginning of the year. Since that time we have had another company come out to add freon which had leaked out and caused the unit to stop working completely. Now it is blowing out warm air. I feel that I originally spent too much additional money to the company above and beyond what the warranty company covered for extra items I believe should have been covered. It also took 3 months for them to come back to reattach a drain line so it wouldn't run down our exterior wall. My new home warranty company assigned jumbo to come back out to fix the most recent problem. We had an appointment scheduled with a 4 hour window in which they didn't show up. When I spoke with a company representative they told me that they no longer have anyone that can work on a mini-split system. So now after spending almost a $1000 originally I will have to spend an additional service fee to another company . This should not happen with a completely new system installation. Poor service all around. I would not recommend to anyone.