Best Windows Installations in Phoenix, AZ

Great service and price. Did not try to up-sell. On time and fast installation.

Was looking for a company that did custom glass and mirrors; not just auto glass. Took four drawn to-scale templates for 4 pieces of glass to protect table tops. It's 4 days later, still waiting for the job quote.....haven't heard a word from them.

So it's more than three weeks later and I still haven't heard a word from them. I had to call them even though it's clearly evident they're not interested in the business. They told me that they did get a reply from their supplier but couldn't tell me why they didn't bother to call me and catch me up to speed. Oops they said.  They then proceeded to tell me that they needed to have cardboard template provided. I have provided them with to scale drawings on graph paper, that any high school student could've made a cardboard template from, but not the glass company. It also doesn't change the fact that they completely dropped the ball didn't bother to call me back with their companies feedback. Absolutely a lackluster low caliber company.

I contacted Mirage Glass appx. 2 months ago for a quote on replacing a pane of glass on a sliding glass door. When they came out to measure I was told that in order to prevent condensation from getting in between two panes, get both panes replaced (only one was shattered). I received my quote, and decided to go forward with getting it replaced. Friday I was promised a call back to see if the glass was in stock. Monday I followed up and was promised a call back which never happened. Tuesday when I called to find out what is happening, I was told it says here we called you back yesterday but that's besides the point........GREAT! I love being met with attitude when i'm trying to give your business money! I was told that the price I was quoted included two panes. Couple hours later I get a call back and was told that the quote was incorrect, and now it's doubled to almost $800. All of this after I was referred to Mirage glass, after I was quoted a rate, and now it's double?  What a terrible way to handle this situation. I hope the owner, Rick, sees this and can learn from this. Each time I called, three separate girls handled my calls-making excuses as to why I was not called back. If you're going to quote someone and ask me do you approve of this quote then stick to it. Don't make excuses, don't lie and say you called me when you didn't, own up to it.

A followup to first review for Latch. A gentleman by name of Keith got a hold of me to try to make things right and was very apologetic for the way things occurred. He assured me he would send out a project manager to assist me if I would give them another chance to give me a quote. I did. Keith did send out a gentleman by name of Daniel, who was very kind and respectful and wanted to make things right. I explained what happened and I told him the few projects we are considering (would like) to do in our home: Small kitchen subway tile project, a bathroom extension - providing a shower in a 1/2 bath, and allowed him to measure for a shutter quote.  he was very kind and was very efficient and thorough in drawing up plans. Now just awaiting the estimates for each project. Anxious to see how good rates will be and if we can continue to move forward with Latch/Daniel with any of the desired projects.

Needed  A back glass sliding door repaired after weed whacker incident.  Was the 1st to  Respond and the least expensive .  Wasted no time making sure he has the right glass and installed in about an hour and a 1/2.

Very poor communication, virtually no follow up to phone calls.  Understood that their suppliers were having problems, but the time promised came and went with no calls, I called and got a new time, another 2 weeks out, that time came and went, called and asked what was going on salesman said he would find out and get back to me, after waiting a few days called again and was told they would deliver the doors the next day.  Windows arrived with two screens missing.
Window were decent, I had upgraded them so expected a higher quality product.

I called to talk about repairing a sliding door. The guy tried to upsell me on more than I needed. He was very rude and unprofessional so I hung up on him. Now he won't stop texting me and calling me names. What a joke.

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to have $1500 worth of blinds ordered and in stalled by homedepot.  
1.  Ordering:  good, the lady who ordered was good, but after that was all dow hill.
2.  Paying  for measurements:  the person to come and measure was Real baad.  He called at 7:45pm to set time, not during working. They he didn't suppose to do, calls only during working hour, LIES....... ans they would take of it.  LIES... continue reading.
3. Delivery of blinds.  They told me the blinds would be delivered at my back garage door, no, no... two delivered front door, one back door, WOW.  I called to explain I was missing blinds and when would they be delivered.   They told me Thursday of the week, nothing.   I called  and told them I didn't receive.  They looked up my order said the computer shows Friday next day, nothing delivered again.  I called again and they said Saturday, nothing.    You can imagine how I felt now.  Didn't get until Monday the next week.   They did the ordering and made more excuses on way delivery wasn't done on time or correctly -Bad customer service
Installation: They promise that the installer would call during work hours  to set up time, again lies,, no he called again at 7:45, during my dinner time which  shouldn't be used for other things.   I asked why he calling so late, he said that's when he makes his calls ummmm.  Homedepot said it wouldn't happen again, but again it did.  Pooooooor customer service
4.   I will NEVER use Homedepot for any more projects. Their unreliable, make up excuses (lies) to cover for installers, delivering and they're unreliability.  One star is all I can give, if a negative 1 is possible I would give.  Its a bad time to give bad service.

We hired Sears to replace the windows in our home.  Their prices were higher then the other quotes we got.  But with financing offered and the demonstration we received by the salesman we decided to go with Sears.
Sears should seriously consider having Sears personnel do the installation rather than outsourcing it to KBH Construction LLC.  They represent Sears and we unfortunately experienced unprofessional installer that obviously didn't take pride in his work.  Spent more time on his cell phone than being focused on the job. It took three trips to deliver the screen to the sliding glass door.
Sears sent Sean (Sears Employee) was a definite PLUS.  He came to our home and fixed the SHODDY work that the contractor did. We would not recommend them as along as they outsource to KBH Construction LLC...

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