Best Windows Installations in Phoenix, AZ

Great service and price. Did not try to up-sell. On time and fast installation.

I've used Nelson Glass to replace my windshield. I had no glass coverage so I had to pay out of pocket which totaled right around $200. They were fast. And it was cheap. They come to you, or save yourself 20 bucks and go to them.

I contacted Mirage Glass appx. 2 months ago for a quote on replacing a pane of glass on a sliding glass door. When they came out to measure I was told that in order to prevent condensation from getting in between two panes, get both panes replaced (only one was shattered). I received my quote, and decided to go forward with getting it replaced. Friday I was promised a call back to see if the glass was in stock. Monday I followed up and was promised a call back which never happened. Tuesday when I called to find out what is happening, I was told it says here we called you back yesterday but that's besides the point........GREAT! I love being met with attitude when i'm trying to give your business money! I was told that the price I was quoted included two panes. Couple hours later I get a call back and was told that the quote was incorrect, and now it's doubled to almost $800. All of this after I was referred to Mirage glass, after I was quoted a rate, and now it's double?  What a terrible way to handle this situation. I hope the owner, Rick, sees this and can learn from this. Each time I called, three separate girls handled my calls-making excuses as to why I was not called back. If you're going to quote someone and ask me do you approve of this quote then stick to it. Don't make excuses, don't lie and say you called me when you didn't, own up to it.

I had new tile installed in my bathroom. The guys were really great. They informed me of start date & how long it would take to complete. They did a fantastic job. I would recommend them for tile projects.
Thanks,
Linda Akpabio

I worked with Bird Glass some time ago on my historic home. For each job that I need to hire a professional for, I usually end up speaking to 100-250 companies because 80% of the time my calls go straight to voicemail and no one returns my calls.

Bird Glass was the *only* company that helped me restore a picture frame window in the front of my home, providing tremendous relief to an otherwise nerve-wracking home security issue.

There are a handful of companies in the valley that you will be lucky to find who have a combination of straight-forward business dealing, excellent pricing, and who can get the job done where you will be satisfied. Bird Glass is one of those rare companies.

For reference, I have spoken to or called over 1,000 contractors and businesses within the last 5 years. This is how important it is to work with Bird Glass--you'll be hard pressed to find a better business. What they provide is found in less than 1% of similar businesses in the Phoenix metro area.

Thanks again, Bird Glass. Sorry this review comes so late! I hope to work with you again soon.

Very poor communication, virtually no follow up to phone calls.  Understood that their suppliers were having problems, but the time promised came and went with no calls, I called and got a new time, another 2 weeks out, that time came and went, called and asked what was going on salesman said he would find out and get back to me, after waiting a few days called again and was told they would deliver the doors the next day.  Windows arrived with two screens missing.
Window were decent, I had upgraded them so expected a higher quality product.

I hired Jeff in March to replace a sliding door.  Paid him $850 deposit on March 25.  The door supposed to be in within 6 weeks.  NOW it have been 5 month, and No door.  Called many many times, and after tons of excuses, he stopped communicating.  

Jeff, are you running fraud?  Please answer my phone, or reply here.

If you still do not respond, i will start dispute-process with my CC company just as Bryn P.  did.

He is very nice. But, when we paid him for glass for our tables. He tookour money and never performed the work.Do NOT use! He is not an honest person.

Don't order anything that requires a fork lift .  Super slow  to get a bag of sand dropped into my pick up. . Then 5 guys come out after 40 minutes and not one has a key for the fork lift . Slow beyond belief.

Extremely unprofessional service and has no courtesy whatsoever for customers time. We scheduled a time and day for them to come over since they said they are mobile and when that day and time came they never showed up or bothered to let me know they were running over an hour late. They were supposed to arrive at 3 pm and I waited until 3:05 pm to text them and ask if they were still coming with no response until 3:15 pm with them saying they were somewhere else and can maybe stop by in an hour. He wouldn't even give me a quote for my glass and after an hour passed still didn't show up so I told him I'd take my business elsewhere. This place is a joke and it's no wonder it has no reviews or customers.

I decided to have $1500 worth of blinds ordered and in stalled by homedepot.  
1.  Ordering:  good, the lady who ordered was good, but after that was all dow hill.
2.  Paying  for measurements:  the person to come and measure was Real baad.  He called at 7:45pm to set time, not during working. They he didn't suppose to do, calls only during working hour, LIES....... ans they would take of it.  LIES... continue reading.
3. Delivery of blinds.  They told me the blinds would be delivered at my back garage door, no, no... two delivered front door, one back door, WOW.  I called to explain I was missing blinds and when would they be delivered.   They told me Thursday of the week, nothing.   I called  and told them I didn't receive.  They looked up my order said the computer shows Friday next day, nothing delivered again.  I called again and they said Saturday, nothing.    You can imagine how I felt now.  Didn't get until Monday the next week.   They did the ordering and made more excuses on way delivery wasn't done on time or correctly -Bad customer service
Installation: They promise that the installer would call during work hours  to set up time, again lies,, no he called again at 7:45, during my dinner time which  shouldn't be used for other things.   I asked why he calling so late, he said that's when he makes his calls ummmm.  Homedepot said it wouldn't happen again, but again it did.  Pooooooor customer service
4.   I will NEVER use Homedepot for any more projects. Their unreliable, make up excuses (lies) to cover for installers, delivering and they're unreliability.  One star is all I can give, if a negative 1 is possible I would give.  Its a bad time to give bad service.

They only get 1 star because the installers were good.  We got 2 new HVAC units, if you ever use them do not believe the payment options! We were told had to pay 100% upfront. We're not that dumb!  Got the line of credit with the understanding we would not use it, but pay with our credit card upon completion. Surprise! They charged the line of credit 15 days before install and 18 days before I even had an account number for the credit line.
If you use them, demand all paperwork hard copy, I could not access their online system to review the contract.
I learned a lesson, at least I'm cool.

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