Latch Home Improvements

I had new tile installed in my bathroom. The guys were really great. They informed me of start date & how long it would take to complete. They did a fantastic job. I would recommend them for tile projects.
Thanks,
Linda Akpabio

Do not recommend this company for landscaping. Seems like a fly by night company and they got us. If I could have them pull up the entire back yard and refund my money I would. We started this process in April and was told it would be a week long project... they finally completed the project in June. We had MANY hiccups, the project manager Devin was nice but horrible communication. He blamed everything on others when 95% of the errors were due to his lack of communication and effort. We had to hound him to come out to our property to speak about what was going on and so he could physically see the errors that were made. He would tell us that he would be out and then never show up, no call nothing.
We received two total different sizes of river rocks, but it wasn't worth the hassle of having them take it back because the workers (who rarely knew what they were supposed to be doing) already began laying them. I had to go out and have them hide the larger rocks on the side of the house instead of mixing them in with the smaller rocks.  Our turf was laid incorrectly and they sent out the workers to fix it 3 times, if Devin would have just showed up the first time to check their work it could have been prevented but he was just so busy that he didn't have time even though there were multiple jobs going on in our neighborhood  that he had time to go to. Worst customer service I have ever received, even down to the receptionist.

Go spend your money with another landscape company and save yourself the headache.

When we purchased our home in Mesa it was a fixer upper to say the least, I didn't know where to start! Luckily I found Latch's number through a coworker and I am so glad because they were able to provide everything I wanted to do with remodeling my home without me needing to sit on the phone all day finding contractor! I didn't have to lift a finger, My home went from being an ugly duckling to beautiful swan! Thank you again good folks at Latch!

Latch did an amazing job on my backyard project recently! They extended my porch, added pavers and also added a significant amount of artificial turf grass to the yard. My kids are so happy to have the space! They got the job done quickly and Paul the Project Manager was awesome to work with. I highly recommend using them for any of your home improvement needs!

Everything turned out great, took a little longer then estimated but I was okay with that. I wanted things to be done correctly and not rushed. I understand COVID had played its part for taking a while.  Devon was my guy and he did a marvelous job checking in and making sure I was happy with the work. We had a lot of work done to our house and I'm happy we went with Latch. Ask for Devon he's a great guy and listens to what you're looking for.  Danny is also great help took the time to help us with tile for our showers and flooring, since we never went to til school we had no clue. Thanks Devon and Danny.

latch is  an awful company I would not recommend them to anyone they try to rip people off
charge people for stuff they didn't do
and don't to the job right
don't know how they are still in business
salesman reels you in then you never hear from him again never comes back to see how the job is going
and they hire people who are not licensed
horrible company
I give this company zero stars

We just bought our first house and Latch reached out right away. We were able to have our kitchen counters and sink replaced and also used them to connect us with a pest control company. The people at Latch have been kind and professional. They communicated often and were responsive. Things were a little disjointed at times due to COVID-19 but, we are very satisfied with the experience and the final product.

Terrible. Consistently ignored our calls about an error that they caused during a job. They betrayed the trust of my wife and I. They continue to ignore our calls, block our numbers, and pawn us off on people who a day later don't work for the company anymore. Do not waste your money on the terrible service these people provide. They scammed us, please don't fall for it.

I wanted my entrance doors painted because we had installed glass in the doors. The doors are metal so I wanted a metallic look. The painter did a wonderful job. It is beautiful!

Wished zero stars were an option  1 00 is too generous. Absolutely as unprofessional as it gets. Starts out great, in person bid, tells you he wants to work with you and says all the right things. After he leaves, forget it. He will take much longer on the bid than he says, and then it gets better. He will completely ghost you when you give the green light. No return calls, no return texts, no decline on the job as a professional would do. Completely immature and as unprofessional as I've ever seen. Beware. Their dismal BBB rating is definitely earned not just given. Steer very clear.

If I could give them no stars I would. In the beginning all sounded very good. After my initial meeting with one of their employees an appointment was made for someone to come to my home. No one showed up, they didn't even call. After a week we called them to see if anyone would come. The person who came was not very knowledgeable about the processes of how the turf or anything was laid. When he left he said someone would call to make an appointment and no one did yet again . Two weeks later no calls or emails no contact we called the finance company to close our account and they took the money from the account but never came to do the work. This business was sloppy and its sad that the consumer would have to be after someone who is trying to sell services. I now have closed my account and have gotten a full refund but it is still upsetting to pay someone for something and then have to go chase them to figure out what is going on. Do not recommend to anyone find someone who cares.

Great communication, workmanship is outstanding and our yard and bathroom look exactly as we had dreamed. Thank you

Latch did an amazing job in my new house. I did a whole house remodel including my back yard. The final project was everythingI imagined.

This company is a joke, and has a horrible business model. They cold-called me, and I actually was in the market for new window treatments for five windows, and they scheduled me for an in-home quote. The employee arrived on time (you have to give him that), but then would not measure any of our windows or give us a quote unless we promised we would do business with this company when he left. We told him we wanted to be transparent and that we were in the process of getting several quotes, and that if his quote was the best and we liked what he had to say, then yes, we would use this company. He wouldn't proceed unless we gave him a firm yes before hearing any pricing or material information. So he left without doing anything. Look, Latch: I wouldn't go to a car lot and promise to buy a car before hearing the price. This is ridiculous. You cold called me, looking for leads. The website reads
- Free in-home consultation
- No commitments
- Risk free
- Free custom quote.
This all turned out to be false advertising.
Your business model sucks.

A followup to first review for Latch. A gentleman by name of Keith got a hold of me to try to make things right and was very apologetic for the way things occurred. He assured me he would send out a project manager to assist me if I would give them another chance to give me a quote. I did. Keith did send out a gentleman by name of Daniel, who was very kind and respectful and wanted to make things right. I explained what happened and I told him the few projects we are considering (would like) to do in our home: Small kitchen subway tile project, a bathroom extension - providing a shower in a 1/2 bath, and allowed him to measure for a shutter quote.  he was very kind and was very efficient and thorough in drawing up plans. Now just awaiting the estimates for each project. Anxious to see how good rates will be and if we can continue to move forward with Latch/Daniel with any of the desired projects.