Mirage Glass & Mirror

First of all... Richard and his crew have been in the valley for over 25 years, killin' it!  All of my commercial projects have been designed, spec'd, engineered to the standards they were supposed to be.  Never been late on any project and customer service is top tiered. As for residential, they have never let me down there either... slammed out my house way ahead of schedule. Thank you for all the help and for always being reliable!  All the best!

I had a piece of glass cut here for my coffee table.  It was really dirty when I picked it up and I can't really climb underneath the table to clean it.  Glass was quite thin.
The front office receptionist was super nice.

I've been using Mirage Glass & Mirror here for the past eight years and they have done dozens of jobs for me in every home I've ever owned. I'm also a contractor who uses them it has experience using them on over 100 jobs in the valley. They've done everything for me from mirrors, table tops, shower closures, shelves, stairway railings, glass walls and the list goes on and on. The owner Rich craft is one of the best business owners and knowledgeable class people you'll ever meet! He's exceptional with people, has the image and design and he's reasonable on your pocket book, always working in my budget and spending my money as if it's his own!

We needed the glass replaced in one of our large windows.
So I called Mirage and scheduled an appointment for them to come out and give me a quote.
The guys that came out were very nice, but they had to come out on two separate occasions to measure, were never on time, and the girl in the office (Kara) was extremely rude.
She told me she'd email me a quote to sign and fax back, and as soon as she got it she'd call me for a deposit, and that once she got my deposit she could then order the glass. So I waited for the email but it never came.
The next day it finally arrived so I printed it, signed it, and faxed it back. But Kara never called me to get my deposit. Finally I called her and asked if she'd received the signed quote, and she said yes, but she hadn't had time to call me.
I asked if she wanted me to call her later and she said no, she was out in the warehouse with the guys and would call me later when she got back in the office.
But she never called me.
A few days later we called and someone else answered, so we left a request for the owner to call us, but he never did. In fact, no one ever called us back.
We assumed they didn't want our business, so we hired another company.
A few days later we get an email from Kara saying she ordered the glass but would need our deposit before they installed it.
I emailed her back and told her to cancel the order because no one ever returned our calls so we decided to use a different company.

We replaced 5 windows in our home. Everyone at Mirage is professional and knowledgeable.  Rich and Mario helped me choose the right window vendor and glass for my new windows, which took several calls and many questions. Their prices were very good. The crew was on time, courteous and very skilled. They even recommended a good restoration company to replace the stucco and drywall that was torn out as a result of the new windows.

They were fast, courteous and the most cost effective.  After comparing pricing with the other Yelp listing Mirage had the best cost.  The product was delivered in one day by a great father son installation team that went above and beyond.

I contacted Mirage Glass appx. 2 months ago for a quote on replacing a pane of glass on a sliding glass door. When they came out to measure I was told that in order to prevent condensation from getting in between two panes, get both panes replaced (only one was shattered). I received my quote, and decided to go forward with getting it replaced. Friday I was promised a call back to see if the glass was in stock. Monday I followed up and was promised a call back which never happened. Tuesday when I called to find out what is happening, I was told it says here we called you back yesterday but that's besides the point........GREAT! I love being met with attitude when i'm trying to give your business money! I was told that the price I was quoted included two panes. Couple hours later I get a call back and was told that the quote was incorrect, and now it's doubled to almost $800. All of this after I was referred to Mirage glass, after I was quoted a rate, and now it's double?  What a terrible way to handle this situation. I hope the owner, Rick, sees this and can learn from this. Each time I called, three separate girls handled my calls-making excuses as to why I was not called back. If you're going to quote someone and ask me do you approve of this quote then stick to it. Don't make excuses, don't lie and say you called me when you didn't, own up to it.

This glass company was absolutely amazing! They answered their phones when I called, they showed up to all their appointments on time, and they installed the most beautiful shower door in my custom luxury home in Goodyear Arizona. I am so grateful to the owner Richard Craft and to the staff for supporting me during one of the biggest remodels of my life. Great job!!