Best Windows Installations in Phoenix, AZ

We had a small order for 6 new windows and a Slider for a new Casita.
They kept us informed on delivery date. When the installers arrived, they were very thorough and cleaned up everything when they were finished.
Good company to do business with and very good pricing.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

Hired Jeremy because I was referred to him through Jim and Dawn from Home Depot.  Jeremy came to remove the shower door and I paid him half of the agreed upon fee.  However, when trying to get him to come back and install the new shower door the guy kept rescheduling and he was not proactive with his communication.  I'd have to message him to ask what time he was coming and then he would have excuses why he couldn't come that day.  Lots of good contractors in Phoenix but this isn't one of them.

Cougar windows installed five windows and a new sliding door. The job went very well. I love our new setup. They did a very professional job.Dave

I needed the frame of a set of sliding glass doors rebuilt to fit perfectly, and Raben Glass did a fantastic job. Not only was the workmanship of high quality, but I could tell that they really cared about the work, and wanted to make sure I was completely happy. Thank you Raben Glass!

We had a great experience with Randy (sales) and Leo (installer) from Payless Windows. We had many options to choose from including different colors for framing in interior (white) and exterior (bronze). Leo's team did a beautiful job with the window install. We also had exterior stucco work that needed to be done and that was also excellent! The front of our house looks like it wasn't just torn up a couple of weeks ago. The team was punctual and professional. We would absolutely recommend doing business with Payless Windows!!!

I did not receive the kind of business I was hoping for with Mountain View Windows and More LLC. The price was right. The service on the other hand was not good. First, I felt as though I was being blown off serval times on when someone should be there to fix a window. After I had to pay half up front for cost. It was becoming very frustrating. When someone just this week on Monday June 14 came to fix the window. The window was left with looks like grease markings all over the glass. Also, had to use my ladder to get the job done. Then left broken glass all over the ground outside. Along with glass in the brand new carpet. I felt not only did the gentleman show up unprepared, I also had to clean up after him. I have been dealing with this company since May 5th.  For just 1 small window.  I am relieved that the job is complete at this point. I just can not leave a good review or would I recommend this company.

I recently needed a new sliding screen door for my patio.  I had an existing door, but I wanted to add a screen door so that I could open the patio door and keep the bugs away.  I tried the stock screen doors from Home Depot, but they didn't fit quite right.  I called a lot of door and window companies for help, but they all indicated that I would need a brand new door set.  Finally, one company referred me to Kraft Screens and I am glad they did!

Kraft Screens did exactly what I wanted.  They came out to my house and measured the door opening.  They then ordered a custom sized screen door.  A week later, they returned with the screen door and quickly installed it.  

The whole process was easy, very affordable, and the new door looks great.  I am extremely pleased with this company and the level of service that I received.

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

I put off replacing my windows for 15 years, daunted by the task.  However, I met with Mariano from Empire and he guided me from start to finish. I felt very comfortable, he took the time with me, going through each step of the process. The team of Marco, Ben & Luis arrived on time & were very friendly.  Each guy set off in the various areas & knew exactly what needed to be done.  They cleaned as they went & worked together like a well oiled machine.  I highly recommend Empire for your  window & door needs.
Bam!! I have new windows installed & they are gorgeous.
Thanks Empire for your professionalism, great customer service & speedy installation!!

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

Hiring Universal Windows Direct was the worst decision I've made as a homeowner. Please do yourself a favor and look elsewhere.

Supply chain issues aside, the sales rep was completely incompetent. After signing a contract for a door, I was expecting outreach with updates regarding my order and financing options. Not once did I ever receive a phone call about the status of my door. Instead, I had to call them consistently and ask questions about my order only to find out that they hadn't even processed it. Turns out, the owner didn't want to do the job because the sales rep underbid... and they wanted more money. Safe to say had I not proactively called, my order would still be sitting in limbo.

After speaking with the manager regarding my frustration with the entire process thus far, I wanted to cancel the order because they wouldn't honor the originally agreed-upon price. Later, randomly, I received an email from their financing department stating that my credit had been run. This was done without my consent. After hashing it out with the manager, I regretfully took him at his word that this would be rectified. Suffice to say, he was full of s***.

Long-story-short, 6 months of back and forth, only to end in complete disappointment. The installation of the door was careless and half-assed. They left debris everywhere, damaged my flooring, and left glue all over my brand new door.

If I could do it over, I'd pay them double the $$ NOT to do the job and hire a different company.

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