Best Windows Installations in Phoenix, AZ

I have owned 7 houses and replaced every component. The recent installation of windows by Greco-Roman was the best contractor experience I have had in 40 years.

The care and precision along with clean-up and protection of our belongings was spectacular. In addition, the installers were courteous and highly professional

Finally,  they helped me with additional painting and cleanup at no charge. I can't recommend them highly enough.

Would like to find a phone number for this company, west star windows. They installed our windows in 2005 and did a great job but we now need some work done on the patio door lock.  Thank you!

Chuck from UC Glass came out and replaced a cracked window. Rather than just do the putty around the pane he did the entire window frame. That's above and beyond what needed to be done. Chuck pointed out a problem with other windows which was and is a concern. I appreciated his input and plan on having him come back to do all the windows in the guest house. Chuck is honest and very helpful. I would recommend him and UC Glass to everyone. Thanks Chuck!

Billy showed up on time and had a mask on. Even though he was not able to do my project he stayed and explained my windows to me and how everything works just for me to have some knowledge about them. He was very nice and polite. I would use him in the future if I needed a window replaced. Thanks Billy!

The burglars used a rock to break my front door window to enter my house when I was gone. ( The Sheriffs have done little,...nothing,.. to help with the stolen property so far.  )  I definitely needed to get my glass replaced.  I called another glass service and they referred me to Square One.  I am glad they did, since Square One came out and measured,...and then a few days later, installed the window.  It looks perfect.  I would call them again,.... but I hope that I will not need to.

From the initial appointment, fair market pricing and through to the installation Cougar Windows should be on the top of your list for windows and doors! Having integrity, knowledgeable and being customer service driven, they can't be beat!

An absolutely amazing company! Stephanie took great care of me when it came to replacing our windshield. They communicated well and showed up on time. I will be referring this company to all of my family and friends!

This person took $15k and never ordered the windows or doors for our home. He continues to lie and says things are backed up. I called the manufacturer and he never ordered the product.

I did not receive the kind of business I was hoping for with Mountain View Windows and More LLC. The price was right. The service on the other hand was not good. First, I felt as though I was being blown off serval times on when someone should be there to fix a window. After I had to pay half up front for cost. It was becoming very frustrating. When someone just this week on Monday June 14 came to fix the window. The window was left with looks like grease markings all over the glass. Also, had to use my ladder to get the job done. Then left broken glass all over the ground outside. Along with glass in the brand new carpet. I felt not only did the gentleman show up unprepared, I also had to clean up after him. I have been dealing with this company since May 5th.  For just 1 small window.  I am relieved that the job is complete at this point. I just can not leave a good review or would I recommend this company.

Beware of this dishonest outfit

Had a retractable screen door installed about three weeks ago by these guys through Home Depot. About 4 days later the screen turned in on itself at the bottom by the canister. Called three times and sent an email but no response. Went to Home Depot and got them to get Kraft to come out. They came and untangled the screen but a hole had developed in the meantime. The screen is out of shape and has a hole. All this after four days of use. Tough luck they say. $500 down the drain.

Jonathon is a really nice person, which is making me a tad more lenient with this rating.

Horrible communication. This company was extremely difficult to work with after we paid our 50% deposit. They told us that after we paid our deposit, the door would be ready in 15 business days. Once it was clear the door was late, they never communicated with me and I constantly had to check in for the status.

35 business days later, I got a text the door was ready for install.  They scheduled install and said they'd be there between 8-9 am. At 830 am I got a text saying the installer was sick and we had to reschedule.

The morning of the rescheduled  install, Jonathan said he'd be a little late, after 830.  At 11:30, he still wasn't there but a potential customer of his showed up at my house to pay him a deposit. This is extremely unprofessional to give a clients address. Jonathan wasn't even there! The random customer finally left after waiting 45 minutes.

The day he was supposed to install,  he lied over and over about where he was. He constantly said he would be here soon or  on my way it's pretty clear he double booked us and hoped we were gullible enough to believe it.

Finally showed up 4.5 hours late with the wrong glass!!!  They put our order oh wrong. We had to wait a other few weeks for the new glass.

The install didn't go well. It took 10 hours because our slate floors are uneven so he had trouble getting the door to line up. The actual final door is  wonderful , although we have to have our  handy man come out to fix a ton of the areas around the door.  

There we're holes / gaps where air and bugs could get in. It took 3 more weeks to get this fixed.

Beautiful end result but would not recommend

I put off replacing my windows for 15 years, daunted by the task.  However, I met with Mariano from Empire and he guided me from start to finish. I felt very comfortable, he took the time with me, going through each step of the process. The team of Marco, Ben & Luis arrived on time & were very friendly.  Each guy set off in the various areas & knew exactly what needed to be done.  They cleaned as they went & worked together like a well oiled machine.  I highly recommend Empire for your  window & door needs.
Bam!! I have new windows installed & they are gorgeous.
Thanks Empire for your professionalism, great customer service & speedy installation!!

There are some nice people that work here. Unfortunately I didn't get one of them today. If you go to the paint department stay away from Nancy. She has major attitude, is rude and has no clue what customer service means. Reported her to the manager so hopefully she'll get the training she ignored or forgot. Left and took my business elsewhere.

Terrible experience, we ordered a front entry door on 4/20/19, the install was finally completed on 11/8/19. I took off work on five different occasions to accommodate the contracted installation company. In April their sales persons came to our house and promised a quality door and install. Two and half months later the contracted installation company makes an appointment to do the install, they show up with the door which is made from another contracted company which was the wrong dimensions. Basically Universal windows sells a product they don't even manufacture and then hire an outside company to install. From July 2019 through November 2019 was four months of frustration and run around as it was a combination of unfulfilled promises and finger pointing that the issue was with one of their contracted companies. In the end the front entry door is very nice and the final install was acceptable, but the communication breakdown between Universal Windows Direct and their contracted partners is absolutely unacceptable. I found no accountability with the personnel I talked to, they can blame the manufacturing company or the installation company but ultimately Universal Windows Direct is accountable since I'm purchasing the product from them. This experience was the worst I have ever had with a company.

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