Sears Heating and Air Conditioning

I hired Sears Home Improvement to replace my tub/shower combo with a shower. This would require new tile of course, so I included the floor, a new toilet, counter top and sinks.
They started last Monday July 27th. I met Joe the tile guy. A really nice guy. The counter top company also come out to draw the counter top template. Tuesday when Joe arrived as scheduled I had to tell him SRP shut down the electricity to the entire neighborhood so he really couldn't do much. The rest of the week went off without a hitch and I was stunned when Joe came to work Saturday to make up for Tuesday. So far everything is beautiful and they expect to be done Monday (one week total). A different company is coming to install the counter top so I'll have a review of them when the work is complete.
There is still a little grout work to be done on the tile and the shower fixtures will be installed. I opted for rain glass doors on the shower and they are beautiful, just what I wanted. I just hadn't seen any reviews for Sears so I thought I'd start this one while the work is in progress.
Today is Sunday and my project manager Elaine just called to see if she could stop over to check the progress of the work. I can't believe the service I'm getting on the job. So far I love it! If the job ends as well as it started I'll add a 5th star.
UPDATE: My counter top was installed on Monday and the job was completed that day. They were scheduled to be here between 8:00 - 10:00 but they arrived closer to 8:00. The counter looks better then I imagined it would. I'm very happy with Sears!

They only get 1 star because the installers were good.  We got 2 new HVAC units, if you ever use them do not believe the payment options! We were told had to pay 100% upfront. We're not that dumb!  Got the line of credit with the understanding we would not use it, but pay with our credit card upon completion. Surprise! They charged the line of credit 15 days before install and 18 days before I even had an account number for the credit line.
If you use them, demand all paperwork hard copy, I could not access their online system to review the contract.
I learned a lesson, at least I'm cool.

We hired Sears to replace the windows in our home.  Their prices were higher then the other quotes we got.  But with financing offered and the demonstration we received by the salesman we decided to go with Sears.
Sears should seriously consider having Sears personnel do the installation rather than outsourcing it to KBH Construction LLC.  They represent Sears and we unfortunately experienced unprofessional installer that obviously didn't take pride in his work.  Spent more time on his cell phone than being focused on the job. It took three trips to deliver the screen to the sliding glass door.
Sears sent Sean (Sears Employee) was a definite PLUS.  He came to our home and fixed the SHODDY work that the contractor did. We would not recommend them as along as they outsource to KBH Construction LLC...

We had Sears cabinet refacing .. we were promised a week completion and it got done nearly 5 weeks later.  It was because wrong doors was shipping and a drawer was ordered wrong.
We had family coming to town and they had gotten our busy because they promised NO problem it will be done. A very ugly unfinished kitchen.

I bought an evaporative cooler through Sears and at the same time I purchased the maintenance service agreement.  When I called to schedule service, I was told that Sears does not maintain or service the cooler that I bought through them.  I asked for a refund of the service agreement and was told I would only receive a pro rated refund amount because I hadn't asked for service earlier.  They basically sold me something they knew I couldn't use and then wouldn't give me a refund.  With customer service and shady deals like this, it is no wonder Sears had to file for bankruptcy.

Called Sears to get an estimate on A/C replacement cost, the representative shows up tells us we have to make a decision Today, if not all of the discounts that he can give us, will expire once he leaves if we don't sign contract. This is EXTORTION, ridiculous high pressure sales technique!!! Don't call Sears it's a waste of time, they only re-brand other manufacturers equipment and hype that it Sears, the pricing started off at double 4-other bids we received for same equipment!!!

I hired Sears to install a front door in October 2017, the completion date was supposed to be December 10, 2017.  The install date turned out to be January 12, 2018.  The job was terrible.  I contacted sears to let them know I was unhappy with the job.  They sent out another person on January 23 to look at the door.  He told me they would have to reorder parts and come back out to fix the door.  The last thing I asked him to do was to have sears contact me and let me know when I could expect them to come back out and finish the door.  Today is February 2, 2018 and I have heard nothing, nothing.

Terrible time getting my kitchen remodel done initially, but wait, it got better.  I tried to change filters for my RO system under the sink and found that they had forced a new sink down right on top of it (rather than moving it down first) with the result being that I cannot change the filters.  I scheduled a fix with the, and took the day off for their technician to appear and instead got a call saying he was sick and couldn't come.  My day off work was wasted.  Instead they offered me the next available appointment -- TEN DAYS later.  Ouch.