Best Windows Installations in Phoenix, AZ

The salesman came out. I selected a product.  He took preliminary measurements and said the installer would return to take final measurements.  The installer came out, very nice guy, took all the measurements, listen to what all I wanted and also made some suggestions. He measured windows and patio door for new screens. We agreed. That was beginning of November. I called first of December to check on doors. Doors on back order. Called again, doors available but not the mesh screen in the color I chose. Opted to wait for correct screens.  Called beginning of January.  Still no screens. Company offered to install doors with a different color screen and return to swap out mesh screen when they came in. Offered me $500 off to do that. I agreed.  Scheduled the install. When guy arrived he wanted to take another set of measurements. He discovered the doors were the wrong size. He also told me that the new door/locks we discussed were not included with the delivery, nor were my screens and patio door screen. In order to make the door fit he would have to remove all of the outer material that the current doors sit inside, damaging the stucco, which they did not repair.  So I would have new doors not sitting in a frame. I would be in my own to find some one who could install and fix that as well as my stucco and paint. He called the office and at that time was told the doors I selected were not customizable. They only came in standard sizes. Say what?  Then why did I order custom made doors?????  At that point I asked for a refund. I also notified the company via email that I wanted a refund of my deposit. I heard nothing, so I called. In fact I called four times in one day until someone answered the phone. Come to learn the person was in their California office.  Phoenix office in training but no one in it could think to put that into an answering message!!!!  I did get a call back the next day and I explained again that I wanted a refund. I believe this was a Tuesday and I was assured the check would go out in the mail before the end of the week. Susie the phone person who is very nice said she would personally walk it to the post office.  Well two weeks later, no refund. I called and no one answered their phones. I left a message starting I was willing to drive to their location to pick up my check. I have not heard a peep--no call back. All I want is my deposit back. I have since decided to go with another company who is more expensive but manufacturers custom doors on sight.

I thought these guys might have it together when I bought some molding from them. So I ordered two doors from them and asked them to hang them. First, one door was the wrong size even though I gave two people the correct measurements, the owner Stan Brimley blamed his incompetent staff, one being he son Spencer. So an old cranky guy hung the other door, a solid core door for the guest bedroom, the thing doesn't swing very well and creaks terribly, I shook my head. The correct size bathroom door finally came and  the installer tacked the trim on the inside, slid  it into the opening, tacked on the outside trim and drove in a bunch of staples in the frame. When I looked at it the frame was not in square and it would not swing, you would have to push it continuously to open or close it, it was terrible! A well hung door should respond to a slight nudge. Sent Spencer a text asking to have someone come and fix it. They sent out the same guy who installed it, he said to add some lube to it, blaming the hinges. I've hung enough doors to know better. He left and said he would have his supervisor come look at it. Almost two weeks go by and I hear nothing, I sent the sales person Spencer Brimley a text, he said he was out of town and would follow up when he gets back. Well he sent me to his father the owner and he said with an email, the door was up to professional standards and that nothing needs to be done and that it's a heavy door and I should consider buying ball baring hinges! I called him and told him it was a terrible installation and that I have never in my life had a door in any house I lived in or business I worked in, swing so poorly, it's unacceptable! He said he'd stop by in an hour and take a look, he's 10 mins from my home. An hour and 20 minutes go by and I call, he says he will be there in about 10 mins, no apology for being late. Short story, he brings some lube, looks at the door and tells me that's normal and he's not going to have it fixed or refund the install fee. I was so pissed! He has no clue about doors apparently, or just a cheap bastard, the installer was his best he said and I'm just going to have to eat it. I fixed it in an hour, I could have done it faster if I didn't have to take it apart. They blamed the weight of the door, the hinges and at the same time calling it normal and professional all with a snarky attitude. Disgusting. In closing, it's sad that you can't hire a pro to do good work without being ripped off these days. Like the old saying, if you want something done right, unfortunately, you'll have to do it yourself. Take your money elsewhere.

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes.  Must be a reflection of ownership!  Won't ever go there again!