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Best Windows Installations in Phoenix, AZ

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Windows Installation

ProStar Doors

The salesman came out. I selected a product. He took preliminary measurements and said the installer would return to take final measurements. The installer came out, very nice guy, took all the measurements, listen to what all I wanted and also made some suggestions. He measured windows and patio door for new screens. We agreed. That was beginning of November. I called first of December to check on doors. Doors on back order. Called again, doors available but not the mesh screen in the color I chose. Opted to wait for correct screens. Called beginning of January. Still no screens. Company offered to install doors with a different color screen and return to swap out mesh screen when they came in. Offered me $500 off to do that. I agreed. Scheduled the install. When guy arrived he wanted to take another set of measurements. He discovered the doors were the wrong size. He also told me that the new door/locks we discussed were not included with the delivery, nor were my screens and patio door screen. In order to make the door fit he would have to remove all of the outer material that the current doors sit inside, damaging the stucco, which they did not repair. So I would have new doors not sitting in a frame. I would be in my own to find some one who could install and fix that as well as my stucco and paint. He called the office and at that time was told the doors I selected were not customizable. They only came in standard sizes. Say what? Then why did I order custom made doors????? At that point I asked for a refund. I also notified the company via email that I wanted a refund of my deposit. I heard nothing, so I called. In fact I called four times in one day until someone answered the phone. Come to learn the person was in their California office. Phoenix office in training but no one in it could think to put that into an answering message!!!! I did get a call back the next day and I explained again that I wanted a refund. I believe this was a Tuesday and I was assured the check would go out in the mail before the end of the week. Susie the phone person who is very nice said she would personally walk it to the post office. Well two weeks later, no refund. I called and no one answered their phones. I left a message starting I was willing to drive to their location to pick up my check. I have not heard a peep--no call back. All I want is my deposit back. I have since decided to go with another company who is more expensive but manufacturers custom doors on sight.

https://prostardoors.com

1705 W University Dr Ste 103 Tempe, AZ 85281

Windows Installation

Door & Trim Specialists

This was by far one of the most horrible experiences I have ever had. I have never had an interaction go so south as it did with this business. The only positive was my initial interaction with Intizara on the very first in store visit to sit down and look at doors for my renovation. Once we left the store, it was downhill from there. First off, the communication with this business was HORRIBLE. Once we decided on what doors we wanted, it took days and days for them to get back with a quote. We wasted about 3-4 weeks of time just waiting for them to get back to us. Secondly, we could not get a straight answer as to when install would be. Intizara, the sales associate, told us one thing while Ellen told us another. They ended up showing up with the doors on a day we were told would NOT be the delivery day and thus were not prepared. It just got worse from there. The craftsmanship of the doors was mediocre at best and the finishing touches on doors were poorly done. For example, when looking closely at the French doors, the weather stripping was bulging out from under the frame around the windows which is just tacky and unprofessional. The install was an absolute train wreck. The installer ended up having to cut into my wall to fit the new frame but failed to prep the work area and got dirt and plaster all over my living room. Any qualified worker would have taped off the section first. My living room was completely trashed after the French door install was done and it took me three hours to clean up. They didn't caulk in the frame or patch the drywall they broke off in the process. Nor did they texture all the nail holes in the casing. Again, just total lack of professionalism. It was utterly disappointing. The only redeeming thing quality of the install was that the installer was able to get a frame in place in a very challenging doorway. I called Stan Brimley the owner to voice my concerns. His lack of customer service was shocking and his response to my concerns over finishing the door was that's not what we do, we install doors. We don't caulk in or texture. To me, if your name is stamped on the product, I'd want to make sure I left a good product and the customer was happy. Why in the world would I pay $800 to install three sets of doors and then have to pay someone else to come in and finish them?! Stan came to the sight the following morning to inspect the work. I told him I did not want them to finish install on the other two doors and would like partial refund and he agreed. However the saga continued when I was waiting for the refund which over a week. I have been in business in the valley for 23 years and have never dealt with someone more unprofessional. The experience was traumatizing. To add insult to injury, when I texted both Stan and Ellen to inquire as to the status of my refund, they told me to stop bothering them and that they had already refunded me. After pointing out that they had mistaken me with another customer and addressing me by the wrong name, they sheepishly apologized and issued the refund. Just a terrible experience. And I write this not looking to sabotage their business. I write this because I want them to improve. There needs to be accountability and if it takes public acknowledgment, so be it. I will never use this business again.

http://doorandtrimspecialists.…

255 S Sirrine Mesa, AZ 85210

Windows Installation

Home Services at The Home Depot

Repair center is worthless
3 weeks to diagnose a lawn mower
$30 to analyze and they will not call you

1330 W Baseline Road Tempe, AZ 85283

Windows Installation

Home Services at The Home Depot

Wish I could give them minus stars. Poor service. Seems like the employees are inept along with attitudes. Must be a reflection of ownership! Won't ever go there again!

4141 S Arizona Ave Chandler, AZ 85248