Best Windows Installations in Phoenix, AZ

Evan was awesome! I had a mirror that needed to be hung and weighed about 40lbs. He was very prompt in answering the phone and scheduling me to get this done for me. Was very friendly, on time and knew what he was doing as well. He was also nice enough to mount a tv on my wall, which is not his expertise but was nice enough to do that. I would definitely recommend him and his company!!!

Chuck is the best! Not only did he show up and give me a very competitive price on screens for two of my rental properties, he was very professional and was able to get the job done ahead of schedule on both properties! I would highly recommend him and Sunnyside Sunscreens to anybody looking for 5 star service and very affordable pricing! Thanks again!

Curtis and DJ! They are some amazing people to work with. Curtis handled the estimate and quoting. He was very knowledgeable and informative. He walked me through the process and helped me pick out the right materials for my needs and wants for the house and made it easy.

DJ came out to do the official measurements and took the lead on the whole install. What really impressed me was the time they were able to get all the work done being short handed people. They doubled down and got it done quick! Every day they were scheduled to come out they were always ready to go on time and even early.

I'm extremely satisficed and impressed with the entire process from start to finish, they made what could easily be a stressful experience, a very easy and smooth one. Thanks guys!

We had to replace our existing skylights. Had several quotes from various companies. Mitch came buy with a quote that was within reason and comparable to the others. What separated  Mitch, and overnight skylight, from the others was his enthusiasm, commitment, and passion for what he was doing and talking about. Not going to lie, I had my reservations considering they were relatively new company with a new license. I voiced these concerns to Mitch and he understand yet was committed to starting his business off on the right foot. In today's world it's important to give a new business the opportunity to build a positive reputation and that is exactly what they've started doing. Mitch and his partner (Who, I might add, is a 3rd generation, glass person), do it right! No issues, on time, excellent work and they stand behind their work and the product they install. I would lightly recommend overnight skylight and the team.

Installers were on time, professional and did an amazing install. I was referred to them by a friend after having a botched install by a different company. Jocoran Glass had to basically make their job cover the tracks of someone else's mess and they delivered! Came out perfect and they went the extra to fix the mistakes made by the prior company. Pricing was very fair and worth every penny to undo the poor prior work!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

Great experience with my measurement process and the install with my glass shower enclosure from this company.  Mostly thanks to the great customer service from the install person Justin.  He went above and beyond to make sure everything was perfect from start to end.  I wish all my employees would be like this man when it comes to customer service.  R.Klotz

I thought I needed some of our windows repaired.  Steven and Mariah promptly showed for our evaluation appointment.  They were friendly and nice.  As I started showing my problem windows to them, they candidly told me that my windows were in great working order and that my problems were really areas that aesthetically could be improved.  In other words, none of the problems I noticed lowered the functioning of our windows. Steven and Mariah are so honest and straight forward!  They offered me the choice of repairing my windows to improve the aesthetics or not. How often do you find such honesty?!!!  This was an amazing experience - so much so that it caused me to write this review.  If you need a window company, then I strongly recommend you contact Desert Breeze Glass.

I had an issue with the customer service on my job. (see below).  Upon seeing my review, I received a follow-up call from the owner of the company.  He looked into the matter and called me directly.  He was very gracious and assured me that his company strives for the best in customer service and customer satisfaction. He lives by his word about customer service and making the customer happy.  He and his company really are as good as I had been told.  Thank you Universal Glass for the great job on my window, following up and for the great customer service and satisfaction.  I now feel comfortable in recommending you to others who need glass and window repairs.

Original review:
I received 3 different quotes from this same company for the same job.  Each sequential quote was higher than the previous quote.  My 3rd quote was $230 higher than the original quote.  I questioned their estimating charges because the final quote included double the labor charge of my first quote.  Their answer amounted to lame excuses.

I had heard good things about their work so I had them do the work.  I agree they do great work and the job was done to my satisfaction.

When I received the final invoice I was charged for double the labor it took to complete the job.  I called to ask for an adjustment and they refused.  I would not recommend this company due to their shady business and pricing tactics.  I really expected them to do the right thing and charge me the correct amount for the labor.  If I did this to my customers at my business I would not have any customers left.

Just received got off the phone with Anthony.  Found this company off of Homeadvisors.com.

Very impressive how they called me from my inquiry. Next day.   Explained the type of work that I needed.  Anthony offered a free estimate.  Explained how they replaced the windows.  I asked how much something like that type of repair would run Ball Park and he became very evasive.   I told him that I understand that they need to look at the window for the actual estimate and that I wasn't going to hold him to the Ball Park range.  Conversation went down hill from there.  Sad that a business has to rely on that type of customer facing employee for their revenue.

Update to last my review. When writing that review I was emotional and a little to quick to judge. After the review we had a leak show up and reported it. I always say the way to judge a company by the way they handle their problems. I must say Red Rock stepped up in the end and resolved all our problems even after not giving them a favorable review. As throughout the process they were professional and easy to deal with and made things right. Even though the process was little bumpy Thomas the owner stood behind his work and made things right and this is a company you can trust. After seeing  their response I would use them again

We had a great experience with this company. Their price was better than anyone else's and they were very timely with the installation. Great customer service.

I was very unhappy with the follow up quality related leaks in my windows. appointments were set up and missed. This issue has been unresolved since august. i will write more once the company decides to contact me and finish the job they were paid to do.

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