Best Windows Installations in Phoenix, AZ

He said he would come board up my broken sliding glass door and he never showed up or called to cancel. I was counting on them and they let me down.  It's over 100° daily now so having a large gaping hole in the house isn't ideal. I finally found Reliable Glass and they came out to help. It's all in the name I guess.

Chuck is the best! Not only did he show up and give me a very competitive price on screens for two of my rental properties, he was very professional and was able to get the job done ahead of schedule on both properties! I would highly recommend him and Sunnyside Sunscreens to anybody looking for 5 star service and very affordable pricing! Thanks again!

They did a nice job with ordering the window but the installation process was a mess. They left Nails out in my shower and I stepped on one the next day... they didn't cover anything so we had dust all over our brand new vanity and toothbrushes... they had to cut the stucco but they came out the next day to fix it! Took about three months to get our window orders which is common in the field at this time. They were pleasant to work with I'm just unhappy with the cleanup job... luckily one of my children did not step on the nail!

We had to replace our existing skylights. Had several quotes from various companies. Mitch came buy with a quote that was within reason and comparable to the others. What separated  Mitch, and overnight skylight, from the others was his enthusiasm, commitment, and passion for what he was doing and talking about. Not going to lie, I had my reservations considering they were relatively new company with a new license. I voiced these concerns to Mitch and he understand yet was committed to starting his business off on the right foot. In today's world it's important to give a new business the opportunity to build a positive reputation and that is exactly what they've started doing. Mitch and his partner (Who, I might add, is a 3rd generation, glass person), do it right! No issues, on time, excellent work and they stand behind their work and the product they install. I would lightly recommend overnight skylight and the team.

Shout out to Brandon, Rocky, John and Jimmy. These guys were punctual, professional and full of energy. I really appreciated how nice and respectful they were. They covered up my furniture so that the window replacement didn't get debris on it and were even kind enough to sweep everything up to make sure there was no glass to step on. They got my broken window fixed quickly and did a really great job.

I would highly recommend!

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

Timely, Efficient, Friendly and no upscale/hard sale.  Job was able to be done same day with quality workmanship.

These guys know what they are doing when it comes to glass. Had my house window replace and was so happy I had my windshield replaced months later when it had a crack. Great price and good service.

This company has horrible customer service and reliability.  They came out a month and a half ago to give me an estimate.  The technician said I'd hear back within a day or two with the cost proposal, after taking parts from my windows with them to determine manufacturing specs, cost, etc.  A week later, I heard nothing and initiated a call with them.  They said they'd email me the estimate... after three attempts to get my email address correct (they sent it to the wrong address twice), I finally received it.  I agreed to the work, paid half the cost upfront as a downpayment (per their request), and was told once they receive a timeframe on the ordered parts, they'd reach out to give me a status.  Weeks go by and I hear nothing from them.  I emailed and received no response.  So I called to inquire, and was told parts are delayed due to covid, manufacturers are in California, etc.  I understand that is out of their control.  However - after a couple more weeks when they finally called to tell me parts are in, and scheduled a time with me.... they failed to show up.  There was no communications, no calls.  
They had given me a window between 1-5pm, and when it was close to 5pm I reached out to ask about their ETA... was told someone would call me back with status, yet nobody reached out.  I called again and was told the technicians are running late and will still make their appointments for the day.  
Yet they never showed.  I called the company (after 5pm), and of course nobody answers.  
This is such an unprofessional business.  At this point, I'm questioning whether they just took a few hundred dollars from me plus the window parts and have no intention to follow through.

Less than a week after buying a new car, my windshield was cracked from a rock on the 51. I scheduled an appointment with Universal Glass to replace the windshield. Joseph from Universal called when he was on the way, showed up as promised and was extremely meticulous and careful while removing the old windshield and installing a new one. One of the first things he did was inspect the factory installation of the original glass and pointed out areas that could cause me concern after the new windshield was installed. Smart man!! He was patient with my questions and very careful during the entire process. I was quite impressed with his expertise and the care he took while doing the job. If you can get Joseph to replace your windshield, you will be very satisfied with his work. Thanks Joseph!!

Terrible estimating, follow up and scheduling.

Hope installation goes better and good quality. Price was ridiculous by time it was finalized.

Install went well - at least it hasn't fallen out or leaked yet. We'll see - compared to 2.5 times the original price.

We love supporting small businesses. The big box just do not measure up the experience of working with a small business owner.

Amazing, professional, quality of product and price. Let these few words encourage you to read more.

We called Tom inquiring about new doors and a security door. He came by and first took measurements to better assist with our decision with what we wanted.   He listened and showed us options for review. No pressure to upgrade anything. We already had in mind what we wanted and he was able to get us exactly that.  We were sold and placed the order.

They called when our doors were at their business and set up the installation date. Now here is where it just gets better. The two who arrived were a pleasure to meet. They got started right away prepping the areas that would have some expected debris. We were amazed at what is all entailed when replacing doors. They did not shortcut on anything. They did the check twice cut once approach with everything they did. Once they were done you wouldn't have known they were there. Everything was cleaned up taking with them the debris and old doors. I think you would agree you don't get that with the big box stores.

Finally installed we were so happy with the look of them all. What made our decision to work with Red Rock Windows and Doors even better was that the noise from the street was gone. Because they took the time to get it right the gaps from the previous doors were gone so we received great fitting doors.

Our next project with Tom and the crew will be getting our windows done.  

If you are in the market for door improvements, please call Tom and let him introduce himself and show you the products he can offer. You will not be disappointed.

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.

Poor Customer Service - I will also respond to the negative review below by Michael V and the response by CK Glass.  The installation of these windows DOES NOT FALL ON MILGARD, the manufacturer. The poor response time by CK Glass to rectify the leaking windows during monsoon time was Uncalled for. The customer never took issue with the home being flooded by the rain yet CK glass continued to not show up for scheduled appointments to rectify the situation or return phone calls. The voicemail box was continually full  with no way to make contact on several occasions. The windows leaked  like Niagara Falls, carpet and furniture were soaked. The lack of communication, not returning phone calls, or emails, not keeping scheduled appointments, all by CK Glass not MILGARD. How many times does a customer have to sit and wait for no-show appointments by CK Glass? How many times does a customer have to call to get results before reverting to this negative review. Over and over again for several months the office manager blamed the owner, the owner blamed to office manager, the office manager blamed the manufacturer. This is a business owner-customer negative review. No one else is responsible for missed appointments, no returned phone calls from the owner and the office manager for weeks at a time. The responsibility lies with CK Glass for not showing up as scheduled and promised on several occasions and for the lack of communication between the owner and the customer. These windows were installed on March 10, 2021 with the last no show appointment on November 2, 2021 at 4 pm as promised. It was stated that the owner was occupied with another customer and would arrive by 5 pm. This is November 27th with still no apology or communication from CK Glass for not showing up or fixing the leaking windows.

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