Best Windows Installations in Phoenix, AZ

Found them on the internet  Called them, and they came out the next day.  They were thorough, professional, and I would call them again!

Good experience at Home Depot for Garage disposal got backed up and we were in a pinch to get it fixed. Went to home depot for some tools. I ran into Jim (raider fan) while grabbing the wrong tools. Lucky for me Jim was an actual plumber so he talked me through what I should do. He also pointed to some washers and other implements that may help my leaking situation.

I was so happy that I stopped at this Home Depot and even was able to buy some gorgeous flowers.

My husband was able to fix the garbage disposal and the leaky pipe promptly once he was off of work. Thanks Jim for helping me out. Nice to avoid weekend Plumber fees if you can do it yourself.

We moved to Maricopa in June and had a screen ripped off in wind storm in July. I called Bryan and Kimberly to have it repaired and stopped by their shop to show them the damaged and bent frame. They gave me a great price to replace it and kept in constant contact to let me know when it was ready to be installed. They showed up bright and early at 6:30am and installed it and it looks great. I then had them replace all of the solar screens on the windows on the house that get direct sunlight and once again they kept in contact regularly to let me know when they were ready. Had them out today at 6:30am again and the did a great job quickly installing the new solar screens. The prices are very reasonable and Bryan and Kimberly are a joy to work with. Thank you both very much.

I wanted to warn everyone about Bright lite home exteriors LLC. This company is very unethical and unprofessional business in so many ways. It's really sad when a Company has no pride, or care in the services they offer.
As a customer you would  think when hiring a company to do the job  that your special dream protect  will be completed soon.  But Not with Bright Lite Home   Exteriors LLC. The contract you must sign is a joke.
And the verbiage only pertains/ and it protects the contractor from none payment from the job and protects them if there's a delay in starting  and finishing the job. They also require 50 % down.  So with that being said please tell Everyone you know not to Hired this company you could be waiting six months or more before they evening start the job.  I Do not know how people get away With doing business this way , and then go home and  Comfortable and lay their head on a pillow and sleep at night., If you the consumer are looking onto hiring this company I beg you please save your money it will save you headaches and a lot of pain.

We are only at the estimate stage but I can tell you we were very pleased with that service.  Quick appointment, arrived on time, and provided a lot of very good information about the product, potential install, and warranty.  Also gave very good advise on things related to the screens with the existing doors.

Excellent prices.  Reliable workers!  Wonderful product.  I recommend without hesitation!  Good company!

We had used Pella, albeit a different location, to replace our west-facing windows a few years ago and had a good experience. Can't say the same for this experience. We replaced our remaining two older windows.

Some key dates:

10/29/21 1st meeting with a sales rep--phenomenally awkward experience. Says it will take 4 weeks for windows to be installed.
11/12/21 contractor shows up to measure--only after customer service reaches out to ask how things are going and I say there's been no follow up and no one has come to do the contractor measure.
11/20/21 same contractor calls on a Saturday says he forgot to test for lead. Asks to stop by in 15 minutes. Claims the lead test is positive.
11/23/21 sales rep calls and says delay is my fault because we have lead paint and says I should consider having it removed for my kids' safety.
11/30/21 Pella calls to schedule for 1/12
1/12/22 installation happens. One window is at least an inch too short all the way around. Installers shim it in to place. Installers admit it was a bad fit. Husband notes poor fit on paperwork.
10/22/22 someone reaches out and asks about our experience and to send the final invoice

Some commentary on these events--the delay in measuring was clearly our sales rep's issue. As in he never scheduled with the contractor. It was scheduled immediately after the check in with customer service. Then he blamed the 2+ week delay on the existence of lead--when the test was only done 3 days earlier. This doesn't even begin to make sense, but he was so aggressive when he called to insist the delay wasn't his fault but somehow mine, I didn't see the point in arguing with him. Fun fact, we don't have lead paint. We had a previous Pella installation where they checked.  No lead. Then after this contractor claimed we had lead, we double checked exactly where he tested and at another spot in the same room. Both negative. Can't help but wonder if the contractor charges Pella more if they have to take lead precautions? Also, shame on the sales rep for saying my kids were in danger from non-existent lead paint. There's absolutely no excuse.

I assumed we didn't get the final invoice because we had such a horrible experience and the larger window was not measured correctly. Then literally a year later someone reaches out to make sure we had a good experience and to send the final invoice. I spoke to a very nice woman who tells me she's new and she hates making these calls to invoice customers because everyone yells at her (can't imagine why) and they've been so short staffed. She tells me an installation manager will reach out on Monday. They didn't. Unsurprisingly.

I get there were staffing and supply chain issues during the pandemic, but I really feel like our issues during this installation went well beyond that. While Pella windows are good quality, I would avoid this location. In the future, I would go as far as to go with another brand if this was the only sales/installation option available.

Worst customer service ever. They had time to group up, chat amongst themselves, and be on their cell phones but when I asked MULTIPLE times for help not only did the girl get an attitude but I waited for half an hour and never got any help before I went to the one down the street. If I have to go to Home Depot for something, which hopefully Lowe's or True Value will have me covered from now on, I will never come to this one again. The worst!

I purchased a refrigerator and waited all day for delivery (which I took a day off from work) and nothing.  No phone call, text, email.  

Then to find out that the incompetent salesperson, Miss Emily failed to order the panels.

Ok, people make mistakes.

But then, she FAILS again to remove the charge from my credit card. Not only that she FAILS again to reorder my appliance...which I desparately needed.

I called and then the idiot tells me that the refrigerator will not cost me another  $1000!!!!  So, of course I refused to buy.

I went online tonight to see that it went on sale ONE day later at 20% off.
Can you imagine???  I ordered it again, but now I lost my coupon for 24 month financing.  

This stupid girl along with her imcompetant manager should be fired!

Thanks for nothing, Home Depot!

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